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1-10 of 15 Memphis American Queen Voyages American Duchess Cruise Reviews
Review for a U.S.A. Cruise on American Duchess
MECR2020
10+ Cruises • Age 50s
I chose this cruise because it had always been a dream of mine to cruise the Mississippi on a sternwheeler. I made it specific to my on-line discount travel clearinghouse that it had always been my dream. Firstly, American Queen failed to disclose the condition of the ship even though they had advance notice that the sternwheel had fallen off on a previous itinerary. This notice had been shared ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
MECR2020,
We are very truly sorry for your experience. This is certainly not how we expect anyone to experience our river cruises. We did send notification about the paddlewheel ahead of...
Sail Date: February 2020
Review for a North America River Cruise on American Duchess
Bryan5264
First Time Cruiser • Age 30s
In December of 2019, I had been fortunate to have an absolutely amazing trip aboard the American Duchess. We had sailed from Memphis to New Orleans, and although there were only 100 people or so on board, everything felt lively and populated, but not overly populated like on an ocean-going cruise ship.
The boat had Christmas theming since it was the holidays, and everything felt warm and ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Bryan5264!
We love reading your review. The holiday season on our vessels is really special. The towns are decorated, the crew is festive, and guests are in the holiday spirit! Thank you...
Sail Date: December 2019
Review for a U.S.A. Cruise on American Duchess
Ginny033
10+ Cruises • Age 70s
I was very excited to take a trip with the American Duchess as I have been on other river cruises in the past, but mostly in Europe or other parts of the world. I knew this cruise would be different being in America, but I pleasantly surprised with all there was to see and do in this part of the country. We started in Memphis and ended up in Nashville, TN.
On board my guest cabin was very ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Ginny033!
American Duchess will be ready and waiting for you and your friend! That whole area in the middle of America is rich with charming people, culture, and history. Sitting in the...
Sail Date: December 2019
Review for a U.S.A. Cruise on American Duchess
Nformato
6-10 Cruises • Age 30s
We traveled on the American Duchess during Christmas time on a Nashville to Memphis Cruise. It was absolutely beautiful. The boat and some of the towns were decorated for the holidays truly making it a unique experience. The time we spent onboard was phenomenal, all the staff is friendly and genuinely cared about making sure we were having a great time. The pursers were available to answer all of ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Nformato!
Your description of finding a charming town you'd never heard of before warms our hearts! That's what it's all about - life on the river. It's not only the boat that makes the...
Sail Date: December 2019
Traveled with disabled person
Review for a North America River Cruise on American Duchess
BillNY
10+ Cruises • Age 60s
Sometimes, the best way to gauge a company's commitment to customer service is to experience mishaps and witness how the crew and company react.
We were on the December 2 sailing from Memphis to Nashville on the American Duchess. The first issue occurred when one of the propellers malfunctioned. We were immediately given this information and were also informed that we were going to have to ...
Read MoreSail Date: December 2019
Review for a U.S.A. Cruise on American Duchess
mjreiber
2-5 Cruises • Age 70s
The wait staff was superb, extremely accommodating. The cleaning crew did a superb job. Kristen, the EMT, and Kashawna, the Purser, went above and beyond to arrange an oxygen concentrator when "Special Needs" failed to provide a working concentrator. I am extremely thankful and forever in their debt. Without their service, I might have been unable to complete the voyage. Two days without oxygen ...
Read MoreResponse from JaneF, Guest Relations Manager
Hi Mjreiber! Thank you so much for the great review! We are extremely pleased to learn that the on board crew were able to assist you with your needs! They are a great team and we are so...
Sail Date: April 2019
Review for a North America River Cruise on American Duchess
Lkbennett
6-10 Cruises • Age 70s
This cruise was chosen by a neighbor in my community, Sun City Palm Desert California, who organizes group trips. I was fortunate to be invited to join the group, and because I was cruising without my husband (who stayed at home with our dog), I was paired with a roommate who is also a neighbor in our community. There were 34 people in our group.
The cruise we were on is the Lower Mississippi ...
Read MoreResponse from JaneF, Guest Relations Manager
Hi Lkbennett, We really appreciate you taking the time to write this exceptional review! I especially love your description of the duck parade! Oh, what a fun sight to see! I do have to...
Sail Date: April 2019
Review for a North America River Cruise on American Duchess
wjplkp
First Time Cruiser • Age 70s
Although we are listing a bunch of issues that we encountered, we had a great time on our Memphis to New Orleans cruise. The cabin, dining, staff, hop on-off and premium excursions met and/or exceeded our expectations. The Peabody and Intercontinental hotel selections were excellent choices.
But, as a passenger with mobility issues, the following items are presented and if remedied would make ...
Read MoreResponse from JaneF, Guest Relations Manager
Dear wjplkp,
We appreciate you taking the time to share your cruising experience with us. Thank you for the kind comments regarding the cabin, dining, staff and shore excursions. We are...
Sail Date: September 2018
Review for a North America River Cruise on American Duchess
clive.kemp1
6-10 Cruises • Age 60s
We chose this cruise as a way of exploring the deep south in some luxury. It was very expensive at over £1000 per night per cabin but we thought that the quality of service would be at least equivalent to a European river cruise or an American sea cruise such as Holland America or Princess. It was nowhere near up to this standard, especially the catering and waiting staff.
Firstly, the ...
Read MoreResponse from JaneF, Guest Relations Manager
Dear clive.kemp1
Thank you for taking the time to submit your review. At American Queen Steamboat Company, we strive to create a memorable experience for our guests that exceeds all...
Sail Date: September 2018
Review for a North America River Cruise on American Duchess
PAAbee
6-10 Cruises • Age 70s
We decided to take a maiden, winter cruise aboard the American Duchess from Memphis to New Orleans.
We found the newly refurbished boat to be beautifully yet simply appointed with lots of eye appeal. The Duchess is small, able to carry 160 passengers and that adds to the intimacy that this lovely vessel affords. Our weather was not terribly accommodating with ice, snow and low double digit ...
Read MoreResponse from AlexL, Consumer Marketing Mgr. - AQSC
Hi PAAbee,
Thank you for taking the time to leave this review. We are so pleased to hear that you had a great time and hope that you will come back to cruise with us soon. We agree that our...
Sail Date: January 2018
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