2 Helpful Votes
Sail Date: April 2019
The wait staff was superb, extremely accommodating. The cleaning crew did a superb job. Kristen, the EMT, and Kashawna, the Purser, went above and beyond to arrange an oxygen concentrator when "Special Needs" failed to provide a ... Read More
The wait staff was superb, extremely accommodating. The cleaning crew did a superb job. Kristen, the EMT, and Kashawna, the Purser, went above and beyond to arrange an oxygen concentrator when "Special Needs" failed to provide a working concentrator. I am extremely thankful and forever in their debt. Without their service, I might have been unable to complete the voyage. Two days without oxygen was challenging for me since I have a very severe case of Sleep Apnea that requires an oxygen concentrator and a CPAP machine. I am forever in their debt for the extraordinary service they provided for me. Their extreme care made this a successful vacation. It is heartwarming to know that the cruise line was here to accommodate my every need, but these two workers were unabelievably accommocating. I am so grateful for their care. They successfully arranged a concentrator and a backup to be delivered after we had already set sail. After two days without oxygen I was beginning to wonder if I would have to discontinue my cruise. Thankfully, they rectified the problem. I look forward to taking another excursion on the American Queen Steamboat Company,. Read Less
2 Helpful Votes
Sail Date: April 2019
This cruise was chosen by a neighbor in my community, Sun City Palm Desert California, who organizes group trips. I was fortunate to be invited to join the group, and because I was cruising without my husband (who stayed at home with our ... Read More
This cruise was chosen by a neighbor in my community, Sun City Palm Desert California, who organizes group trips. I was fortunate to be invited to join the group, and because I was cruising without my husband (who stayed at home with our dog), I was paired with a roommate who is also a neighbor in our community. There were 34 people in our group. The cruise we were on is the Lower Mississippi departing from Memphis and terminating in New Orleans with stops in Helena, Arkansas; Vicksburg, and Natchez, Mississippi; Baton Rouge, St. Francisville, and Nottoway Plantation, Louisiana. However, because the Mississippi is flooding at this time, our itinerary was altered extensively. There were no complaints about this that I heard, and myself and everyone I talked to enjoyed every day. We spent the first night in Memphis at the Peabody Hotel; this overnight is part of the cruise package. The hotel is old, charming, and delightful especially if you are able to see the ducks paraded through the lobby and into the fountain. They stay all day and then are paraded back to their quarters on the roof of the hotel in the evening. The next morning, we were bused to Graceland for the Elvis Experience. This is an additional “Premium Tour” offered by the American Queen Steamboat Company. I highly recommend doing this tour; it is a must for anyone who ever enjoyed an Elvis song. Due to the flooding, our boat could not dock and depart from Memphis, so we were bused to Greenville, Mississippi, for our departure. This was about a two-hour bus ride. That evening, we boarded our boat, American Duchesse, and enjoyed dinner in the main dining room. The menu there is extensive, dining is leisurely and the food is delicious. Alternatives to the main dining room are a buffet for breakfast and lunch serviced in a bar called the River Club at the rear of the boat, and snacks and beverages available 24/7 in a little room called Perks at the front of the boat. Room service is also offered, but I didn’t have a need for it. The buffet meals in the River Club are outstanding and are perfect when you want a quick meal. Also, you can eat outside on the rear deck if you eat at the River Club. Fruit, soft serve ice cream, popcorn, sandwiches, cookies, pastries and all kinds of beverages are offered in Perks. You literally cannot go hungry on this boat, and the food is wonderful. Actually, we spent two nights in Greenville, then Vicksburg, Mississippi; Vidalia, Baton Rouge, New Roads, Louisiana; and the last day of our cruise was spent cruising the Mississippi between Baton Rouge and New Orleans. Buses meet the boat at every stop offering what is called Hop On Hop Off tours of that particular area’s highlights. This service is included in the cost of the cruise. There are Premium Tours offered at every stop that seemed to range between $79-$129. These are exceptional tours and well worth the additional cost. Some are half-day and some are full-day. My roommate and I had a veranda room which I took full advantage of. Nothing beats sitting on the veranda and watching the world go by. There are areas for doing this all over the boat in the front, in the back and on the very top of the boat called the sun roof. Highlights of this cruise for me were the meals, the historian who offered talks everyday about the Mississippi, the Mark Twain impersonator who performed twice, the visit to Graceland, the visit to BB King’s Museum and Bar, many beautiful sights offered by the Hop On Hop Off buses tours, and especially the Premium Tour to Angola Louisiana State Penitentiary. This last item may sound strange, but be assured it is an uplifting and eye-opening experience. Most of all, though, I enjoyed just being on the boat. The cruise staff are friendly, helpful, outgoing and accommodating. That includes the Captain, officers, pursers, performers, tour guides, bus drivers, dining staff and cleaning staff. We all got to be family for the brief week that we were together. You could do this cruise all by yourself and not be alone, or you can have all the privacy you want. The bottom line, I guess, is would I do this or any cruise on the American Queen Steamboat again; you bet I would. Read Less
4 Helpful Votes
Sail Date: September 2018
Although we are listing a bunch of issues that we encountered, we had a great time on our Memphis to New Orleans cruise. The cabin, dining, staff, hop on-off and premium excursions met and/or exceeded our expectations. The Peabody and ... Read More
Although we are listing a bunch of issues that we encountered, we had a great time on our Memphis to New Orleans cruise. The cabin, dining, staff, hop on-off and premium excursions met and/or exceeded our expectations. The Peabody and Intercontinental hotel selections were excellent choices. But, as a passenger with mobility issues, the following items are presented and if remedied would make the Duchess an ideal selection for those with physical impairments. American Duchess embark process was cumbersome - lengthy lines and 2 different stations to get through. We were on the 3rd deck and got a notice in the a.m. that balconies would be washed between 9 a.m. and 2 p.m. - open balcony curtain at 8 a.m. and the crew was already washing our balcony. In the afternoon we went to stern, 2nd deck, to find that the dirt from the 3rd deck was washed onto 2nd deck rockers and chairs making them unusable. The rockers were never cleaned. The bow stacks, which are for decoration only, were up and down as required for clearance. The stern stacks were stuck in a down position which, when engines engaged, blew carbon flakes on our balcony (and us, when we were sitting there). Most of the guests were senior citizens like us and a few, including me, had mobility issues. The bow elevator was closed for maintenance during the entire cruise leaving guests to walk to middle of the boat to access the only working elevators. The rug on the sun deck had significant bumpy areas which present a dangerous trip hazard even during the daylight hours. The cabin maintenance staff left their vacuum cords unsecured when vacuums were in the hallway aisles. It was a pretty common experience where we had to step over these cords. When we were still in port in Memphis the Duchess was experiencing power issues - lights flickering, etc. A beaker finally blew when we ported in Natchez, requiring us to stay in port there for an extra day, missing out on our Baton Rouge stop. While the captain and cruise crew made the extra day as comfortable as possible we did miss on of our most-looked-for destinations and our all day Cajun experience. The open bar and adding a Natchez excursion helped but we were very disappointed in missing Baton Rouge. Read Less
2 Helpful Votes
Sail Date: September 2018
We chose this cruise as a way of exploring the deep south in some luxury. It was very expensive at over £1000 per night per cabin but we thought that the quality of service would be at least equivalent to a European river cruise or an ... Read More
We chose this cruise as a way of exploring the deep south in some luxury. It was very expensive at over £1000 per night per cabin but we thought that the quality of service would be at least equivalent to a European river cruise or an American sea cruise such as Holland America or Princess. It was nowhere near up to this standard, especially the catering and waiting staff. Firstly, the positives. A great way to see the Mississippi and absorb the history and culture. Our balcony room was good, the entertainment was fine. The food was decidedly average apart from 2 delicious evening meals, a steak on the first night and a fish dish half way through. When attending for a meal, you have to wait to be seated, quite often 10 minutes standing first in line whilst the manager serves water or hands out menus. Despite waiting long times for service, food was often served lukewarm or sometimes cold. We saw numerous occasions when waiting staff were on their mobiles (no, Steamboat Company, this was not the food ordering devices, we can tell the difference). We constantly had to ask for rolls, cutlery etc. This is not the staffs' fault but that of the management who either didn't care about high standards or didn't know what it was (difficult to imagine since we were in America). I don't think there was a single tea spoon on the boat, had to stir coffee with the knife handle! Enough on catering, except to say that the upstairs evening dining room was freezing cold and very uninviting. booking is required despite it being half empty. We only went once. Half way down the river, the boat broke down. A common theme it seems. There were power cuts every day even after the "fault" had been fixed. So we were stranded in the quietest part of the river with nothing to do but read all afternoon. That meant that we missed out on Baton Rouge, the largest town (city) on the trip downriver. I later discovered that the boat was only 22 miles from BR so why on earth did they not hire some coaches to transport us in and back. Not difficult but, as far as I am aware, not even considered. I just wish I had had the foresight to ask. So we were just supposed to accept a major port was excluded. Compensation? A free bar for an hour (2 drinks) and 1 opportunity to win $500 dollars at bingo. Think carefully about this cruise line that seem to accept that you are a captive audience and they have very little competition so, why bother? Read Less
4 Helpful Votes
Sail Date: January 2018
I want to tell you about our January trip on the American Duchess . . . To celebrate my mother’s 90th birthday, we decided to take her on a riverboat adventure! You see, Mom & Dad had, in their later years, enjoyed taking a ... Read More
I want to tell you about our January trip on the American Duchess . . . To celebrate my mother’s 90th birthday, we decided to take her on a riverboat adventure! You see, Mom & Dad had, in their later years, enjoyed taking a riverboat trip almost every year and had many wonderful memories. As Dad had passed away, we felt this would be a wonderful treat for Mom – as well as marking her 16th or 17th riverboat cruise. There were eleven of us traveling. We were especially excited about our first night stay at the Peabody Hotel – I had taken mom there before when we traveled together but never stayed there – boy, was she excited! The Peabody is a true boutique hotel and frankly, from the way we talked it up, everyone was so happy to start our adventure with a night there. Then we learned it was not going to be the Peabody but rather the Sheridan – which by no stretch of the imagination is a “boutique” hotel. However, having stayed at different Sheridan hotels before, I was hopeful that it would be fine - - it wasn’t. To put it bluntly, “The Sheridan was a dump!” Checking in was a joke as we had to wait for someone to show up (did I mention it was FREEZING out?), then they couldn’t have been more disinterested in us or less helpful if they had tried. Our room was filthy, dusty, and probably hadn’t seen a vacuum in months. There were stains on the dust ruffle, on the carpeting, and even on the lamp shade which was also broken. I would not walk in the room, or bathroom without shoes on – that is how horrid it was. The topper was, when I went to get ice there was MOLD in the ice, so obviously the ice machines were never tended – not only a health hazard but also a huge gross out. We spent the balance of the next day down at the Peabody just hanging out and having lunch and cocktails. While I realize the cruise-line has no control over the weather, we had expected temperatures in the 50s and 60s. What we got was around 9 degrees, which made using our verandas – which were covered in snow and ice – a “no go.” The first stop was not made - no access because of ice, so basically, we were on a floating hotel with lots and lots of trip hazards which we all got a taste of. Luckily, they have a medic on board. It seems strange to me that this type boat, which statistically carries “mature” patrons, would have so many places to trip over and so few views – we didn’t find that on the American Queen. With limited viewing except for the upper deck – which was closed as it had turned to an ICE RINK – there was little to do unless we came to a port. The weather was so awful that my mother chose to mostly just stay on the boat, as did the other two “more mature” women in our group. As I had pulled this trip together, I spent much of my time apologizing for it. On the third morning, Mom had slept in, and I took her to the breakfast buffet that had the deck (which was closed off due to weather), there was little left in the buffet and one of the chefs behind the counter offered to make her an omelet. I thought, “Wow, well that is nice!” She was half way through eating when I heard the fellow hacking and coughing behind the bar and my first thought was, “Oh – Please God, no.” For a day or so, everything seemed okay until one by one our group – as well as many other passengers - started to cough, and get runny noses. Since several in our party had scrimped and saved to go on this trip, we were determined to make the best of it. Bring on the DayQuil! My husband and his friend kept saying, “Well, at least we will get to go on the airboat tour of the bayou.” They felt that that would redeem some of this trip for them as there were only three men in our party, and they were holding on to this one “manly outing” – that excursion was cancelled – and last minute too. The food was great and we were, despite being in a floating hotel with very little access to views, together. On Saturday night, I sat down to dinner – yay, it was going to be lobster! Yet I soon realized I could not even sit up, the flu hit hard and fast. I had my husband take me back to our cabin where I promptly went to sleep and that is where I spent the next day as well. Ultimately, I would spend 5 days in bed once we got home but it gets worse from there. Mom had, like most of our group, contracted the Flu B virus (I am guessing from someone handling the food?) being from the west coast the flu vaccine was for flu A, and though mom had a flu shot it did no good. Unfortunately, Mom’s flu also caused respiratory failure, and pneumonia. She experienced an ambulance ride and spent over a week in the hospital and six additional weeks in a rehab center relearning how to talk, walk, communicate and feed herself. Once back from rehab she spent another three weeks with physical, speech, respiratory, and occupational therapy in the home. Then I got another surprise. My travel agent called and timidly asked if we had enjoyed the wine and on-board credit she had arranged for us. Well guess what? We never received it! And to make matters even worse, this is not the first time this has happened to us on one of the American Queen steamboat cruises! I wrote to the ship about our experiences and they sent an apology for the Sheraton and for not sending the wine and onboard credit – yet they completely ignored the fact that my mother suffered terribly from an illness contracted on their ship, not to mention that the rest of us were very sick as well. Poor follow-up American Queen - you give a lot of lip service to how much you care for your customers (who keep you employed) yet the proof is in your actions - in this case you are a fail. Read Less
3 Helpful Votes
Sail Date: January 2018
We decided to take a maiden, winter cruise aboard the American Duchess from Memphis to New Orleans. We found the newly refurbished boat to be beautifully yet simply appointed with lots of eye appeal. The Duchess is small, able to carry ... Read More
We decided to take a maiden, winter cruise aboard the American Duchess from Memphis to New Orleans. We found the newly refurbished boat to be beautifully yet simply appointed with lots of eye appeal. The Duchess is small, able to carry 160 passengers and that adds to the intimacy that this lovely vessel affords. Our weather was not terribly accommodating with ice, snow and low double digit record temperatures but that didn't dampen the spirits aboard the boat. We took no premium excursions and chose to use the complimentary hop on hop off buses and the sites that were provided with each stop’s location. I don’t believe we missed much when talking to other passengers. Food, though not gourmet, was definitely well above the average, plated beautifully and delicious. Executive Chef Jeff Warner's careful menu planning insured that there was something to suit every palate. If not, they were ALWAYS able to accommodate requests. We chose to eat in the Grand Dining Room for dinner and in the River Terrace buffet for several breakfasts, especially if we had to leave early for excursions. Alcohol was extremely expensive, however dinner came with complimentary house wine and one's glass was never empty due to the attentive wait staff. A red and white was made available each evening. Happy hour each evening shaved a dollar or two off each drink and that together with the complimentary wine at dinner would be adequate for us without breaking the bank. A beverage package runs approximately $250.00 per cabin and with an "auto gratuity" of $50.00 tacked on your drink package is an easy $300.00--definitely overboard for the quality of wine offered. Most bottles on the open market run less than $12.00 yet bottle prices began in the $32.00 range on up. Skip the package, save the money, use happy hour and drink wine at dinner. The true gem in this company's tiara is its staff, which in my opinion is 5 STARS! They are highly attentive, yet not intrusive, knowledgeable, professional, and ever present with a wonderful sense of humor. The boat, though lovely, pales in comparison to this All American staff and it is my hope that the management of this company recognizes the value in what they have. We found officers, the Executive chef, managers and even Crystal, the Hotel Manager, waiting tables when the dining room was full. There doesn't appear to be a visible hierarchy, except for shoulder epaulets and the entire staff seems to work like one big, well-oiled machine focused solely on client satisfaction, accommodation and comfort. A special mention of Serena W, a Purser on board the Duchess is essential. We found her to have exceptional skills with an ability to listen, hear, assess, intervene and problem solve on every occasion. She is truly outstanding in every way. It is the staff and their genuine, earnest desire to serve that would bring this TripAdvisor reviewer back to this company. This All American staff gets a standing ovation from this passenger indeed. Side Note: The company’s literature states that the included, pre-board evening would be spent in the Peabody Hotel in downtown Memphis. That is not the case. We were housed in the Sheraton, a huge, modern hotel that unlike the iconic Peabody is located away from most of the attractions. An upper level staff member at the Peabody told us that the company has been doing that for some time, so this type of seemingly deliberate deception is simply not acceptable as is the advertising of state room “suites.” Read Less
2 Helpful Votes
Sail Date: January 2018
Created from a 1995 hull, 340 foot-long paddlewheeler, American Duchess, features four decks and employs 80 American crew to run the boat and manage its 80 suites—the first all-suite paddlewheeler to cruise U.S. rivers. The maximum ... Read More
Created from a 1995 hull, 340 foot-long paddlewheeler, American Duchess, features four decks and employs 80 American crew to run the boat and manage its 80 suites—the first all-suite paddlewheeler to cruise U.S. rivers. The maximum passengers she will sail with is only 166, so the crew-to-passenger ratio is quite high. Our cruise was sold out; however, the boat never felt crowded at any time, even in the show lounge where there were always plenty of seats. (There were 165 seats available, including the chairs that line each wall.) One of the reasons there was always so much space to roam was the fact that the suites range in size from 180 square feet (for an interior cabin like ours) to 550 square feet for a two-story loft suite featuring 19-foot ceilings. Those suites (and the Owner’s Suite) had their own “River Butler” to spoil them rotten, so I’m guessing those passengers spent a lot of time in their cabins! For those passengers who had the “Commodore Services” included with their suite and had a butler, he was available for them throughout the ship. We saw him everywhere, and he made sure his passengers knew it. Have you heard of helicopter parents? Well, he was a helicopter butler. Although the décor of the boat wasn’t to my taste, the abundance of blown and fused glass artwork was. Bruce and I absolutely loved it, especially since Bruce is a glass artist and glass is our favorite art medium. The American Duchess had a modern boutique hotel feel to it, rather than a traditional riverboat ambiance. In all honesty, we preferred the 1800’s motif of the American Queen, built and decorated to replicate the paddlewheelers of their heyday. Most notably, the Duchess lacks a promenade deck, a must for open air enjoyment of the views, especially for a sunset stroll. Of course, Winter Storm Inga didn’t allow for much of that; however, I would have sorely missed a promenade deck had the weather been better. (The Duchess does have a large sun deck; however, it just doesn’t have the appeal of the top deck space on the American Queen.) Sadly, the Duchess also lacked a calliope, a charming feature I enjoyed so much on the American Queen. The most impressive area of the Duchess was the bar, dining room, and stairs leading up to the Lincoln Library. The dining room layout was similar to the American Queen in that it had tall ceilings on each side with a lower ceiling in the center. Without a doubt, the dining room on the Duchess was nicer, though, because even though the boat was sold out (like it was when we were on the Queen), there was much more room in between the tables. In addition, there was only one seating; however, you could be seated any time within the open hours (5:30 – 8:00 PM for dinner) and dine either alone or with others. There was no assigned seating, and they accepted reservations for parties of six or more. Since the American Queen Steamboat Company has an executive chef who creates the menus for all three of their boats, the menus were similar to what we enjoyed on the Queen, and the food was similar—fabulous on both boats. The service on the Duchess was better, though, and much more relaxed. (By the way, we had the same Maitre D’ on both cruises! Oscar boarded the Duchess the same day we did.) The desserts (at least the chocolate ones!) were better on the Duchess, though. Rachel did a great job! I especially liked the creative little birthday dessert that was left in my cabin along with a card. I also received an incredible piece of chocolate ganache cake in the dining room for dessert! In addition to the dining room, the River Club and Terrace was a more casual option for meals. Breakfast and lunch were buffets, whereas dinners were table service. We enjoyed a lobster tail there on our first night aboard, when we joined the other Steamboat Society of America members (repeat cruisers with the company) for an invitation-only dinner. The final option for food was in Perks, a little café with a self-serve cappuccino machine, juice dispenser, popcorn maker, and windows to sit and watch the river. Those were all well and good; however, it was the fresh-baked chocolate chunk cookies I was after. Yeah, there were other varieties, too, but it was always extra special when I could nab my favorite! (In the morning, they had pastries, and fresh fruit was always available.) Entertainment included “Riverlorian” talks during the day, as well as the usual bingo, Name That Tune, trivia, etc. What we enjoyed the most, however, were the lounge shows each evening. Max (also the cruise director), his wife, Darcy, and Matt were three talented and personable singers who performed each night backed by a top-notch band. We had a few chats with Scott, the bass player, and it turned out we new several of the same San Diego-based jazz musicians! By far, the best feature of the American Duchess was its crew, from the captain on down. They bent over backwards to make every passengers’ experience a memorable one—especially when we were hit with snow and temperatures that averaged twenty degrees below normal. The day after the blizzard, Captain Joe McKey was out on the River Club Terrace scraping snow off the deck and cleaning things up. (Yes, you read that right; the captain!) In the dining room, Executive Chef Jeff Warner constantly came out to the “front of the house” (in restaurant speak) to help serve or pick up plates. He was very personable and made sure all his passengers were happy. Read the book Waiter Rant, and you will soon learn that is not typical. I know, because I worked in the restaurant/ hospitality business for several years, most notably at the University Club in San Diego for my last seven years. Unless it was to take a bow at an event or receive kudos from a requesting club member, the chef never left his comfortable domain of the kitchen. One thing that brought a smile to my face one late evening in the Lincoln Library was seeing one of the bartenders playing Monopoly with a young passenger who had nobody her age to pal around with on board. At another table, the Riverlorian was playing a card game with some other passengers. Whether that was permitted by the hotel manager or not, I don’t know; but, I sure hope they didn’t get reprimanded. As a matter of fact, I hope they will be encouraged in the future to do more of the same! It is an example of the congenial atmosphere that is evident between the crew and passengers, and it was, in a word, special. I hope they always keep the magic they have created. American Queen Steamboat Company has a winning formula down to every detail. The success they have had and the awards they have won are well-deserved. It is my hope they can sustain it and never cut back or cut anything out like what has happened with several of the large cruise ship lines. Ask any of the long-time cruisers with Princess Cruises or Royal Caribbean Cruise Line what I mean, and they will tell you. As a former guest lecturer with both companies, I speak from experience. When you start cutting back, people notice, and you will lose your most loyal customers. More importantly, word gets around. American Queen Steamboat Company, you have a great thing going. May it always stay that way!" Read Less
3 Helpful Votes
Sail Date: December 2017
The American Duchess Brochure promises 'classic elegance and modern luxury' as I would expect at the Four Seasons and delivered a Holiday Inn Express but at more than 10 times the price. The menu choices were very good and the ... Read More
The American Duchess Brochure promises 'classic elegance and modern luxury' as I would expect at the Four Seasons and delivered a Holiday Inn Express but at more than 10 times the price. The menu choices were very good and the food quality acceptable. The dining room staff was chronically short-handed with Officers pitching in to bus tables. The suggested dress was country club casual but I never saw sweat pants worn to Christmas dinner at a Country Club. The entertainment was every good and delivered as a clever and well-delivered show every night. We have cruised with Tauck Tours on the Rhone River and on the "Windstar" from Istanbul to Athens ...and 5 day cruise in Patagonia to Cape Horn on the Stella Aurelius so we know luxury/adventure cruising when we see it. The American Duchess is not a luxury cruise. I do not believe the American Duchess delivers a "new world of class and sophistication" as advertised. Certainly not $22,000 worth for 8 days.... a far higher price than any of the above noted cruising experiences. Read Less
5 Helpful Votes
Sail Date: December 2017
My wife and I have done 29 cruises, mostly ocean but several European river cruises. My wife likes new ships so we decided to do the American Duchess. Overall, the ship is fine but we seemed to notice that dinning room service was ... Read More
My wife and I have done 29 cruises, mostly ocean but several European river cruises. My wife likes new ships so we decided to do the American Duchess. Overall, the ship is fine but we seemed to notice that dinning room service was lacking. We couldn’t quite determine the problem. Not sure if the dinning room was poorly designed in that the tables were too far from the kitchen or maybe they were under staffed or even poorly trained. It didn’t matter which meal it was all the same. For breakfast it took for ever to get that first cup of coffee and a refill later was sparse. We had to ask for juice always. The waiters seemed to be very busy despite the dinning room being less that half full. In fact some of them walked very fast back and forth from some where but nothing seemed to get done. The waiters were very kind and friendly and apologized often for late food, etc. I have one suggestion, and that would be to hire a helper or two for the waiter staff just to fill coffee, water glasses, rolls, juice, and bus some dirty tables. Some tables were left cluttered the whole time we were in there. The buffets were not any better, sometimes there were no plates or bowls or they were out of soup or salad item,etc. Overall dinning seemed to be very disorganized and at best I would have to rate it 2star. Other guests we talked to concurred. At times my wife and I would bet each other on whether we would get that dinner roll or that second cup of coffee,etc.. Overall, the ship is in good shape, the cabins are large for a river boat, and the staff is very friendly. It is just the dinning experience is not any thing close to 5star. These cruises are expensive, and when paying over $1000 per day per cabin plus tips you should expect good dinning service. In short, we did not find this good value for the money. I think we will stick to European rivers and the Ocean. Read Less
1 Helpful Vote
Sail Date: October 2017
Several members of my mom's family took a cruise on the American Duchess, from Memphis to New Orleans, Oct. 16-23. There was a pre-cruise hotel included in Memphis, the Peabody Hotel on the 15th. First, about the Hotel, we ... Read More
Several members of my mom's family took a cruise on the American Duchess, from Memphis to New Orleans, Oct. 16-23. There was a pre-cruise hotel included in Memphis, the Peabody Hotel on the 15th. First, about the Hotel, we had 2 rooms on different floors. Both had not been vacuumed, there was debris on both of the room floors from previous occupant(s). The food was good, but the prices were high. On the American Duchess, both cabins had not been dusted or vacuumed from probably the first sailing of the vessel a few weeks before our sailing. On other cruise lines, the rooms would be vacuumed, dusted, towels changed, and beds made every day. On this boat, you had to put out a placard on the front of your door to even have the room steward change your towels. Both rooms were never dusted or vacuumed our whole trip. On the matter of being wheelchair friendly, which the cruise line publicized about this boat, you had to have a strong helper to help lift the front of the wheelchair to get out/into the cabin, from the hallway to another area, from the inside to the outside deck. There was a raised barrier to get to each area, include the dining room, Perks, the 24hr. snack room, and even the gift shop. On five other different cruise lines, I could propel myself throughout the ships with no help from anyone. Most of the Premium optional tours were not made for people with wheelchairs. I had booked a Premium tour in each port, and wasn't told until we were already on the boat, that I couldn't go on those tours. The hop on hop off bus tours, included in the price of the tour, were wheelchair friendly and they had a golf cart that was utilized to get you from the boat to the bus, which was very nice. All of the food on the boat was very good except the breakfast buffet, which had cold food, including items which should have been warm or hot. The entertainment, which were the same group of musicians and singers/dancers the entirety of our journey, were very good(four musicians, and three singers/dancers). Also, for a cruise on the Duchess that was to be for the more affluent, it didn't past muster. Read Less
American Duchess Ratings
Category Editor Member
Cabins 4.5 3.8
Dining 4.0 3.9
Entertainment 4.5 4.0
Public Rooms 5.0 3.9
Fitness Recreation 3.5 3.0
Family 1.0 3.0
Shore Excursion 4.0 3.6
Enrichment 4.0 3.8
Service 4.5 3.7
Value For Money 4.0 3.0

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