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Cruise Ratings
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Sail Date: December 2017
We found the commercials on T.V. to be very appealing and liked the idea of a river cruise. We investigated a few other companies that offered river cruises but liked the offer made by Viking. From the moment we set foot on the boat we ... Read More
We found the commercials on T.V. to be very appealing and liked the idea of a river cruise. We investigated a few other companies that offered river cruises but liked the offer made by Viking. From the moment we set foot on the boat we received superb attention and treatment. What stood out for us was the trouble that Martin went to arrange for our boat to get to Vienna earlier than scheduled and arrange for us to make an unscheduled stop where there was a cab waiting for another couple and ourselves so that we could make our concerts in Vienna. Joey the Program Manager was delightful and all the passengers just adored him for his warmth and sense of humour. The tours were exceptionally well organized, the on-board entertainment was wonderful and the food was superb. There were always great choices and we know how the staff went out of their way to accommodate people with dietary needs - even going as far as liquidizing meals for a passenger who could not eat solid foods. The wait staff were really excellent - they learned our names and were always there to greet us with big smiles on their faces. The cherry on the top was the fabulous people we met on-board, and we made some wonderful friends. We cannot wait to board another Viking boat for another river cruise. Read Less
1 Helpful Vote
Sail Date: December 2017
We had previously taken the cruise on the Rhine, so we were excited to take the Seine River Cruise. If you have no problems, you can have a great time on a Viking River Cruise. Unfortunately, they decided to route us from New York City, ... Read More
We had previously taken the cruise on the Rhine, so we were excited to take the Seine River Cruise. If you have no problems, you can have a great time on a Viking River Cruise. Unfortunately, they decided to route us from New York City, via Dublin, to Paris. Our Delta flight was delayed five hours because of lack of staff, so we missed two connecting flights. We called the weekend staff at Viking and were told that the flight problems weren't their problem, and they couldn't help in any way. We had to stay in Dublin overnight, and when we finally arrived in Paris, we had to take a taxi to the ship. Viking sent someone to pick us up, but they told us that they did not send an escort, and the escort did not see us. The ship does not dock in Paris, it is about a half hour to the City. When we finally got to the ship, we were told that people have these transportation problems all the time, and we should be happy we finally arrived. We missed the first night and day of the vacation, and I was so aggravated that I had a hard time enjoying anything. Viking did not even offer us a drink as compensation. When we arrived home yesterday, a Viking representative offered us a voucher for a future trip. We will never use Viking again. They used to be an excellent company, but I guess they decided to skimp on customer service. Beware! Read Less
Sail Date: December 2017
We wanted to take a river cruise and decided that a Christmas trip to visit the Christmas marts would be nice. While I'm not a cold weather person, I wanted the full European Christmas flavor, so decided that it would be worth it to ... Read More
We wanted to take a river cruise and decided that a Christmas trip to visit the Christmas marts would be nice. While I'm not a cold weather person, I wanted the full European Christmas flavor, so decided that it would be worth it to bundle up on a daily basis. Though I did indeed bundle up, it was well worth it. It snowed in Passau and Linz, giving it wonderful flavor without being unbearable. It was cold outside everyday (was real glad that I did bring all the cold weather clothes - particularly underclothes - that I did), but it was bearable and made the ship that much more comforting. Coming back to hot chocolate and a warm atmosphere was great. The room was always comfortable and sleeping under the down comforters was sublime. That warm European Christmas feeling was wonderful. No malls and shopping centers with people just intent on getting all their shopping done. People were out and enjoying themselves, shopping, but also gathering at the eat/drink spots at all the Christmas marts. Stopping in a Viennese cafe for an incredible pastry was luscious. I did all my Christmas shopping there (leave room in your suitcase if you want to do the same) and was so glad that I did. The staff and all our guides were great. On-board ship, they couldn't do enough for everyone - without being overbearing. Our guides were nice, knowledgeable, and made every excursion special. The food was wonderful and you always had great choices. We sat without different passengers almost every meal, making it possible to meet many people with having the time to sit and enjoy their company. We were actually of just a few on the ship for whom this was a first trip - many had taken at least one other and many had taken many trips. I can fully understand why and we will definitely be taking a cruise again. It's the way to do it when time is a little bit limited but you want to see many places at an enjoyable pace. It's a lot of walking, I'll give you that, but it's up to the individual as to how much they want to do. You never feel pushed to do anything - it's all for your enjoyment. Read Less
Sail Date: December 2017
We are not new to Viking, indeed this was our 10th river cruise with them and we have loved them all. The staff are always outstanding, great food, great excursions, great experience. This was, however, our first experience of an ... Read More
We are not new to Viking, indeed this was our 10th river cruise with them and we have loved them all. The staff are always outstanding, great food, great excursions, great experience. This was, however, our first experience of an "Explorer Suite". It was truly awesome. Nothing was overlooked. Chilled champagne on check in, mini bar, flowers, fruit, snacks, a generous double aspect lounge with side and rear balcony, Juliet balcony on the bedroom, roomy wet room style shower.....absolute luxury. Rolf is one of the new fleet of long ships which are all beautifully appointed. Paris was wonderful as always and the cruise includes some fabulous places you might otherwise never find. The excursions using local guides and the quiet vox machines are always excellent. On-board entertainment is a little limited because these are small ships but by the end of a great day low key entertainment works fine. Recommended Read Less
3 Helpful Votes
Sail Date: December 2017
We chose this cruise as we always wanted to cruise the Rhine and visit the Christmas markets. We chose Viking as we saw their offering from their numerous TV adverts. Overall the vessel and most of the crew were very good. The food was ... Read More
We chose this cruise as we always wanted to cruise the Rhine and visit the Christmas markets. We chose Viking as we saw their offering from their numerous TV adverts. Overall the vessel and most of the crew were very good. The food was of a very good standard and the itinerary of stops were including many interesting and enjoyable locations. How sad it was, then, to find that our Veranda suite, one of the more expensive cabins on board, suffered from an issue which caused our cruise to be ruined. The airflow system is positioned right above the bed, and issues a loud blowing noise permanently, and this caused us to only get a few short hours of interrupted sleep each night. We tried stuffing towels in the outlet but this did not really help. We complained each day to the hotel desk reception, but they seemed disinterested. Eventually we had the ships engineer visit and he confirmed it was a known issue on these vessels in these types of cabin. We also had the Hotel Manager visit, and he noticed the loud bedroom airflow noise whilst in the lounge area. However, he told us we were the only customers to complain and we must be over sensitive to the noise! The noise level was so bad we almost left the vessel halfway through the cruise as we were suffering from sleep deprivation, and my wife was in tears each night.We bought earplugs in Cologne to try to reduce the impact. As we were checking out of the ship, to my surprise, another customer was making the same strong complaint to the Hotel Manager about cabin airflow noise in another cabin on the same decklevel. He was also being told, to my shock, that he was the only customer to complain by the same Hotel Manager who had dismissed my complaint with the same reply.. I approached the other customer later and he told me that they had also wanted to leave the ship midcruise, and had also been tempted to sleep in the lounge area of the ship as they could not sleep in their cabin. I wrote to the Viking Cruises Customer Service team when we returned home, telling them of our experience and that they obviously had a serious cabin noise issue in their Veranda Suites on these vessels and in some other cabins on the upper deck. To our dismay we have now been told again that they have received no complaints from anyone else, even though we know this to be untrue. Viking tell us that they are open and transparent with their customers. This is blatantly untrue. If you are considering a cruise on Viking Longships watch out for noise levels on the Veranda suites. We were in room 309, and the customer with the other noise complaint on the same ship were in 301, not a suite but on the same deck. If you do encounter cabin air noise issues they will doubtless tell you they have had no other complaints. You now know that at least two other customers had the same issue on Viking Tialfi on the same cruise, and the statistical odds will indicate this must be a regular problem on these ships, and the ships engineer admitted it is a known issue...what a pity Viking ruin a good cruise vessel and itinerary with an issue they will not admit to or fix... Read Less
Viking Cruises, Community Team has responded
Dear AngelaPaul, As it appears that nearly every aspect of your cruise with us was enjoyable—from the crew, food, itinerary, to the ship itself—we sincerely regret to learn that an issue with the airflow system led to your discomfort and resulted in disappointment with your overall experience. Rest assured, we wish to properly address this matter with you, and are concerned to hear that your previous attempts to have this issue acknowledged were unsatisfactory. Accordingly, we invite you to contact us at TellUs@vikingcruises.com, where we look forward to further speaking with you about this situation. While we work towards regaining your trust through our continued conversation, AngelaPaul, we appreciate the opportunity presented here to rekindle your enthusiasm with our cruises. Warm regards, Viking Cruises
Sail Date: December 2017
We'd been wanting to try river cruising and this was our first. We took a Viking ocean cruise to the Baltic last year and absolutely loved it. As expected, the service was above average, but the food was not as good as we thought ... Read More
We'd been wanting to try river cruising and this was our first. We took a Viking ocean cruise to the Baltic last year and absolutely loved it. As expected, the service was above average, but the food was not as good as we thought it should be. We had a veranda cabin, which we were unfortunately unable to enjoy because of the cold weather. The cabin was smaller than on an ocean vessel, but we knew it would be. The included tours were as expected and the optional tours we took to Heidelberg and Rothenburg were very enjoyable. We loved cruising the Rhine and seeing all the castles on the hills. Passengers were very friendly and many had been on multiple river cruises before. I don't know that we will river cruise again - we think we just like all the additional perks of ocean cruising, which Viking does exceptionally. Read Less
1 Helpful Vote
Sail Date: November 2017
Almost everything was the best. The MAJOR deficit was the bed and bedding. The bed mattress was the absolutely hardest I have ever had on any ship and the bedding was the worst! They provide a "comforter" that does not tuck into ... Read More
Almost everything was the best. The MAJOR deficit was the bed and bedding. The bed mattress was the absolutely hardest I have ever had on any ship and the bedding was the worst! They provide a "comforter" that does not tuck into the bed but sits on top of you! I, finally, got a blanket that we could tuck in and then the bedding worked. I have a hip socket and a pinched neck nerve that progressively got worse as each night passed. I will NEVER go on this type of ship in the future. Crew was exceptional other than the concierge, who was a matter of fact man who did not engage with anyone that I saw. Gave information and was simply there to do a job. Chef and food was exceptional, portions were small and wonderful. The Chef many times engaged with patrons and was fun. Special request that were not too crazy were accommodated. Cruise Director was great and funny. She kept patrons laughing and informed. In the past, we always had someone in each city come on board for entertainment, but Viking has done away with that for some reason. Read Less
Sail Date: November 2017
We (6 Persons) booked this cruise 8-9 months before we actually left. It was a partial Christmas market and We went to Rothenberg for 2 days before then Nuremberg for 3 days before we got on the cruise. Everything went extremely smoothly ... Read More
We (6 Persons) booked this cruise 8-9 months before we actually left. It was a partial Christmas market and We went to Rothenberg for 2 days before then Nuremberg for 3 days before we got on the cruise. Everything went extremely smoothly and the trip for the 6 of us was fun relaxing and busy. The cabins are smaller then on a cruise ship but we new what to expect and plenty of room for us. The heated floor in the bathroom is a plus in cold weather. the service was impeccable and everyone was helpful and knowledgeable. Pan (Panayot Tsvetkov) really helped us with our wines to make sure we had what we liked. With 6 women that was no small feat. The bar staff and wait staff knew what we wanted even before we did on some days. The entertainment and activities were fun and enjoyable. The food was extremely tasteful. Overall I could not find anything to criticize. Read Less
1 Helpful Vote
Sail Date: November 2017
We booked this trip over a year ago, chose the room we wanted and we chose perfectly. We had room 324, it was one of the larger rooms, a bedroom and sitting room, two TVs, a much larger shower, very comfortable. The Stewart was in twice ... Read More
We booked this trip over a year ago, chose the room we wanted and we chose perfectly. We had room 324, it was one of the larger rooms, a bedroom and sitting room, two TVs, a much larger shower, very comfortable. The Stewart was in twice a day, restocking the fridge, changing the fruit tray out, replenishing the diet cola and water, he left the wine and champagne just in case we changed our minds and decided to have some. The beds were comfortable and you could set the temperature for each room. The balcony was large enough for two to sit on, and a pair of binoculars were in the room. There is a coffee station on the third floor just outside the lounge, several different coffee selections are available plus hot water for tea and hot chocolate. There is always pastries or cookies provided in baskets in case you get the nibbles during the day. The loung is where you meet up with fellow passengers and the cruise director each night, he runs through the next day’s activities and this is where you find out about the included excursions and optional excursions. We ate all our meals in the dining room, the breakfast had many selections to choose from, from porridge to scrambled eggs, fresh made omlets, toast, pastries, fruit, or you could order off a menu, French toast etc. For lunch they had soup, sandwiches, salads, at the buffet area there was usually a pasta dish, fresh made, or again, you could order off a menu, usually from a selection of two items. Dinner was fantastic, each night there was a different selection, or again you could order off the menu, I did have the steak a few times from the menu, as it was very delicious, ALWAYS a great dinner and the wait staff were fantastic, if you wanted to taste something from the menu, but you had taken the buffet, they brought it to you right away, always, ALWAYS there with water, wine, coffee anything you wanted, you got, can’t say enough good things about them The included tours were very good, nice guides very informative then you would have the rest of the day to discover the cities on your own. May I suggest, if you have on board credits, and you plan on purchasing items from the ships gift store, used your credits early, as we found out, they don’t replenish the items, and I was disappointed twice on items that I wanted to get. When it came time to leave, Viking took us to Prague for our cruise extension, they provided shuttles from our hotel to the centre of the city all day and until late in the evenings, every hour, and when it came time to leave for the airport, a guide came with us on the tour bus, checked us in at our airline, provided us with a box of food as we left the hotel so early and pointed us in the right direction to security, always, they were always there for our needs, what ever we thought we might need or desire, can’t say enough good things about the viking crew. When you returned from the included excursions there was always staff waiters no to greet you and offer either a small hot chocolate to warm you up, or a small treat to help tide you over, totally awesome Read Less
1 Helpful Vote
Sail Date: November 2017
My husband and I choose this cruise because of price and itinerary. Over-all it was a good cruise at a good value, but there were some things that could have been better. 1. Our standard room 105: It was small but adequate and laid out ... Read More
My husband and I choose this cruise because of price and itinerary. Over-all it was a good cruise at a good value, but there were some things that could have been better. 1. Our standard room 105: It was small but adequate and laid out well for the small amount of space. The location was fine for us, but if a person had trouble walking, it was located downstairs with no elevator. Although we had two small windows, most of the time when we were docked, all we could see was a cement post at water level. There were not enough racks to hang wet towels on. Also, when we showered, water ran out on the floor. The carpet and some of the furnishings in the room showed wear as did some of the furnishings in the public areas upstairs. It certainly wasn't the luxury ship depicted in the Viking commercials. We did get the impression that they don't like you take food back to your room and don't leave dirty dishes in the hall by your door. We have done that many times on ocean cruises, and it was always picked up with no fuss, but not this time. 2. Staff: Most of the staff was very polite and helpful, although at times, some of the customer service staff seemed a bit condescending and insincere. Our room attendant was not very friendly, and one occasion, rude. 3. Food: For the most part, we would have to rate the food as average. The meals in the dining room were good, but the food in the Acquavit Terrace was very disappointing and repetitious. The soups in both areas were not good and at times tasted like they came out of a can. There were very few in between snacks and beverages, just cookies and apples. The coffee in the coffee station was the worst we've ever had. The hot chocolate, tea and other hot beverages were okay. 4. Excursions: The excursions were good, although they started a bit early every day and that made it tiring after a week of a rigorous excursion schedule. When they say 8:30, they mean it! Don't be late! Read Less
Viking Cruises, Community Team has responded
Dear jj35, Thank you for this thoughtful review of your recent Rhine Getaway river cruise. We are happy to know that, overall, you and your husband found your voyage enjoyable and that you were pleased with our shore excursions, even if they took place earlier than desired. Nevertheless, the experience you described with your room attendant is troubling and certainly not typical. Please rest assured it has been noted and will be addressed. We do also appreciate your valuable commentary regarding the culinary options in the Aquavit Terrace and your stateroom accommodations. To help us better understand the highlights and drawbacks of your journey, we invite you to send your booking information to TellUs@vikingcruises.com so that we may connect you with a Customer Relations agent to discuss your Viking experience in more detail. We hope to hear from you, jj35, and thank you for sailing with Viking. Kind regards, Viking Cruises
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