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Cruise Ratings
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1 Helpful Vote
Sail Date: July 2018
This was our first river cruise. We were on the Viking Idi sailing June 27, 2018 from Amsterdam to Basel. Since this was our first river cruise after many ocean cruises on other lines, we did not know what to expect as to the food. ... Read More
This was our first river cruise. We were on the Viking Idi sailing June 27, 2018 from Amsterdam to Basel. Since this was our first river cruise after many ocean cruises on other lines, we did not know what to expect as to the food. Breakfast was super....many choices and all were tasty and served quickly. As to lunch and dinner....another story. We are not "foodies" and not very particular, but the lack of selection was surprising. Only 2 daily menu selections for main course and several nights there was nothing we liked! Beef stew was one night....really? Another surprise was the lack of German dishes (except for one night at the end of the cruise). Then you had a myriad of yummy German dishes. Wish they would have spread them out and have at least one each evening. We were on the Rhine for goodness sake. One night shrimp curry was the feature! Bland at best. Wait staff attentive, pouring house wines and beer liberally. Apparently this ship was beef challenged...rib eye, sirloin and burgers were tough or over cooked. When a chef came to our table and asked about the meal one evening, I told him about the steak. Several people at out table agreed that it was barely edible. He turned on his heel and walked off! The included tours were good but when the cruise director had her briefing on the next port, it was hard for us ( having never been on a ship that had included tours) to know if what she was describing was "included" or "optional". I suggested making that clearer, but it never changed during the 8 days. Eventually we figured that every morning tour (but one) was "included". They never changed our bed linens the whole week. That was a surprise as well. We used Viking air and came in one day prior to the cruise and stayed in a hotel of our choosing so we did not get a transfer to the ship. We could stow our luggage as early as 8 am and we boarded easily at 9:30am. Then we walked on our own to a canal tour boat very close to the dock. Transfer from the ship to the airport in Basel was great. We had a private cab due to our flight departure time I guess and were met at the airport by a Viking rep who took us to the correct check in spot! That was a nice touch. The actual voyage was very interesting....sailing down the Rhine and viewing people at small beaches, cows and horses at other beach areas....houses, castles, locks and a variety of river traffic made for enjoyable sights. Returning from the daily tours, staff greeted us with a small glass of something refreshing. Another nice touch! We thoroughly enjoyed the trip, but agreed that a river cruise was just not for us. We are booked on a Viking ocean cruise in the Med in March of 2019 and hope that Viking has the same level of service on board, but better food selections! Read Less
Sail Date: June 2018
My 90 year old mother chose this trip after taking Prague to Paris with the grandaughters. Its was wonderful. After reading the reviews, I was concerned about the physical aspects of the trip & reviewers discussing the difficulty of ... Read More
My 90 year old mother chose this trip after taking Prague to Paris with the grandaughters. Its was wonderful. After reading the reviews, I was concerned about the physical aspects of the trip & reviewers discussing the difficulty of the terrain & lack of access to those with disabilities. Keep in mind my mother walks at least a mile a day, rides an exercise bike regularly. She’s pretty salty for 90. To be safe, I contacted the travel agent 2x- who reassured me that this trip would not be a problem. Wrong, Wrong. So wrong. While this trip provided an excellent array of excursions to showcase China’s history, art, museum exhibits - that doesn’t help you if you can’t get there to see them. Our group’s guide James, who was a wealth of information- did his best to make arrangements for mom at the disembarkment spots but it was still too much. The stairs at every port were unbelievable- usually at least 90- so double that for the return trip. Add to that the heat & humidity in late June - brutal. All the Viking staff on shore & the ship were fabulous- courteous, knowledgeable, friendly- but apparently our travel agent dropped the ball. My mom was unable to enjoy several excursions( the ones she really wanted to see- the Great Wall, Terracotta Warriors, the Temple) due to exhaustion and knee & hip pain. There were other much younger cruisers who were grumbling about “boot camp” throughout the tour. Just make sure you are in decent shape and stay hydrated. Read Less
2 Helpful Votes
Sail Date: June 2018
We chose the cruise because of the cities we were visiting and the brochure which spoke to some education regarding the history. The service was wonderful. Food was good but definitely not exceptional . I like the concept of have ... Read More
We chose the cruise because of the cities we were visiting and the brochure which spoke to some education regarding the history. The service was wonderful. Food was good but definitely not exceptional . I like the concept of have beverages available during the dinner and lunch. The lounge was very comfortable and the front deck, when the sun came out ,was fantastic. It was a bit cool during the first half of the cruise so the top deck was not available. That and the locks prevented the top deck from being open. For the most part, the ship was lovely and very well attended to. Due to the brochures prior to the trip I expected more discussion regarding the city and the surrounds to be visited next, prior to the each excursion. There were announcements each evening prior to dinner, however the dialog was very difficult to comprehend/understand due to linguistics etc.With the only information to come was from the tour guides and the crowds of the excursion it became impossible to keep together and hear clearly what the guide was saying. The connection upon arriving at the airport was great and very organized. However the announcements prior to the first excursion were unclear and consequently we missed the first one we paid for and got on the wrong shuttle bus. For the staff standing on the stairs in lobby of the hotel and shouting out "instructions for the next event it was impossible to comprehend instructions with large groups of people and poor organization in that instance. The departure in Paris was quite different - it was a real nightmare with not nearly enough help at the airport. Our flight was canceled so we were hustled to another flight, but left with little an to no assistance. We were delivered to a little room for assistance but had no idea why and little knowledge of how to get to our plain. As it was we almost missed our flight causing a great deal of stress in an unfamiliar airport and staff who kept telling us we had to wait in line for a wheel chair which we did not need. The staff had no idea why we were left in a room with one service person (who spoke little Eng) and waiting for help. Viking really missed the mark on this issue as it was way to close to being a disaster for my us as well as another couple who were in the same predicament. Often the excursions were not given enough information regarding the difficulty walking etc. Quite often we got half way into a tour and found out we would not be capable to completing (i.e the Castle and Trier) We got up to the castle and then were told that the climb would be far too difficult for my spouse, so we could do nothing but sit and wait for all to complete the tour. Read Less
Sail Date: June 2018
My husband and I booked the Rhine cruise through Costco which we felt gave us great value with extra perks. I don’t think Costco sells Viking anymore but they should! The trip was great. We enjoyed a balcony room that was very ... Read More
My husband and I booked the Rhine cruise through Costco which we felt gave us great value with extra perks. I don’t think Costco sells Viking anymore but they should! The trip was great. We enjoyed a balcony room that was very comfortable with a lot of space to put things and move around. The balcony gave the room a feel of being bigger than it was. One couple in our group took the small window room and was at first disappointed. You can’t look out the window and the room is small. Also the window is at water level while the rest of the room is below water. This may put some people off. We however thought that the amount of time you are in your room is so small that the savings may be worth it. My next cruise will only have a French balcony. One thing to note is that at several ports your ship is docked with another ship tied up next to it which negates the advantages of the balcony. The food on the ship is also very good. Every night there were specials along with standard favorites. I tried the special every night and was never disappointed. Our waiter was very attentive and made sure I tried every dish including dessert when I couldn’t make up my mind. Lunch was also good. Breakfast was good the first couple of days but then got monotonous. All the standard breakfast foods were offered but breads and pastries were the same every day. You can only eat so many blueberry muffins. Cookies were available throughout the day and were delicious but again only chocolate chip and oatmeal were offered all week. The coffee was great, so much better than big cruise ships. Now the excursions...we had room credits which we used to prebook extra excursions. On my next cruise I will do research before spending money on these. The included excursions gave you a great overview of the area you are in. Viking uses local guides and they were all knowledgeable and entertaining. Some of the stops were right in the city and you could leave the ship to explore on your own. This was a problem when we had signed up and paid for an afternoon trip. Several times we just wanted time to explore on our own but we were required to leave for a trip that didn’t get us back in time to leave the ship. So, look up the cities and plan your excursions. Leave time for exploration. I think only 1of the four we paid for was worth it. Overall this was a memorable experience that my husband and I would love to do again. I would book with Viking again in a heartbeat. We saw other cruise ships in the ports and none of them looked as well maintained as Viking. Also our cruise had diverse ages of people. There were a few young kids, a couple of teens, some twenties and thirties, mostly late forties and fifties and a few older ones. We passed one ship where the gang plank was covered with wheelchairs and walkers. I won’t be on that one. Read Less
Sail Date: June 2018
This was a "Congratulations on Your Retirement" cruise to myself and I took one of my daughters. Very different to the two Ocean Cruises that I had take before, which I expected, and I welcomed the change of experience Most of ... Read More
This was a "Congratulations on Your Retirement" cruise to myself and I took one of my daughters. Very different to the two Ocean Cruises that I had take before, which I expected, and I welcomed the change of experience Most of the cruise was wonderful - see other sections of this review for specifics. We cruised from Paris (wonderful to see), and the end destination was the Beaches at Normandy which was so moving. Lots great stops along the way in small villages and at Monet's Garden - fabulous, brought a print home to remind me of this trip! Truly loved all of the old architecture. Everything was wonderful about this vacation with the following exceptions: One of the reasons that I booked this trip was the option to see "Downton Abbey", It ended up near the end of the booking that this side excursion was not available. It turned out that Viking knew all along that this excursion might not be an option, they just hoped it would be available for booking. I felt kind of duped, but such is life and our Travel Agent was able to book us on a similar experience. The food was less than expected. Some meals were very good, some were mediocre. The chicken at dinner had no flavor and tasted like it had been boiled. The scrambled eggs at the breakfast buffet were always cold. Desserts were always excellent!! Not everything can be perfect. The worst experience happened after our return and it is the reason I will not cruise with Viking again. I purchased binoculars at the ship's store as a gift to my granddaughter who was interested in bird watching. When I got home I found that the piece on top between the lenses that you use to focus never did become clear. It was also difficult for me to move that piece and would have been impossible for a 6-year old. They sent me another pair but in spite of asking that they check it for this problem, it arrived with the same issue. I then asked for a refund, and was told that I'd have to mail the defective binoculars back to them and I would have to pay for the postage. I questioned the "Customer Service" agent, Kayla, and while she wasn't overly rude. she stood firm that this was their policy. So, for what should have been a $19 refund, I got a $7.37 refund after postage. This isn't about the money, it's about their requirement that I cover the postage to return something I bought from them that was defective. After what I spent on the cruise it seems unbelievably cheap. For the sake of $11.63 postage, they have lost a future customer. Doesn't seem like good business to me!! Read Less
Sail Date: June 2018
We ended our perfect cruise with a disaster. Viking Air Travel cancelled our reserved Business Class seats from Zurich at the end of our post-cruise excursion. We paid $600 extra to "customize" our air travel thru Viking. We ... Read More
We ended our perfect cruise with a disaster. Viking Air Travel cancelled our reserved Business Class seats from Zurich at the end of our post-cruise excursion. We paid $600 extra to "customize" our air travel thru Viking. We wanted to fly KLM and wanted to connect thru Amsterdam to go home. We did not want to deal with Paris airport transfer. 11 hours before our departure, we received an e-mail ( not a phone call) telling us we were now flying on Air France to Paris. We lost our reserved seats on KLM with 11 hours notice. When I called Viking Air Travel, I was told by the agent that the KLM flights were cancelled. I checked with KLM to learn that this was a lie. I called Viking back and spoke with Marta who put me on a 45 minute hold, only to return and tell me that the airline cancelled my reservation because the connecting flight was departing 5 minutes LATER than originally scheduled. How does that justify cancelling my seats? I have gone thru 2 supervisors who refuse to tell me why my Business Class seats reserved and paid 6 months earlier, were surrendered by Viking to other people. Our new flight did not allow my wife and I to sit together or pre-order our meals. We did not get the meals we wanted. We connected in Paris which was a nightmare. It is clear that Viking sold our seats for a profit and put us on another airline to make money. They have no regard for their customers and have no integrity in telling the truth. I will never use them again. Read Less
5 Helpful Votes
Sail Date: June 2018
I have been on two other Viking river cruises over the last nine months so I had a pretty good understanding of what to expect. The service by the crew was excellent - it appears to be their trademark - all are well trained in excellent ... Read More
I have been on two other Viking river cruises over the last nine months so I had a pretty good understanding of what to expect. The service by the crew was excellent - it appears to be their trademark - all are well trained in excellent customer relations. The boat was a bit dated but was maintained well with a few exceptions. Meals were good - not outstanding but still very good for the most part. The wienerschnitzel was not prepared well - had the same experience on my last trip. The daily shore excursions were well managed and executed. Buses were very good and clean. The tour guides for each of the excursions were well trained and for the most part spoke good English. The downside was the number of hours/days that we were docked up against another ship or up again a wall. Once or twice may have been expected but the number of days the view as blocked was a bit disconcerting - frustrating. Last if you are late in booking a cruise you will not be able to participate in the pre and post travel excursions. I was told that it should not be a problem once I got on the boat to be able to participate in them. I was told to the contrary. It appears the pre and post excursion arm of the company did not work effectively with the resources on the boat. Also check carefully on the air carrier for your trip to Europe. I was put on Air Canada -Rouge - I will never travel with them again.The disappointments are too long to list -it started by cruise off on a very poor footing. Read Less
3 Helpful Votes
Sail Date: June 2018
The Good: The boat is kept in pristine condition. Stateroom adequate and comfortable. Great service from the crew. They really try. Some of the tour guides were excellent and interesting; a few not so. The Not So Good and ... Read More
The Good: The boat is kept in pristine condition. Stateroom adequate and comfortable. Great service from the crew. They really try. Some of the tour guides were excellent and interesting; a few not so. The Not So Good and Inadequate: The wi-fi is advertised but was almost non-existent. Very false advertising. Two of our devices never connected, yet did easily in hotels. Other devices were extremely slow and not available often. No excuses Viking: wi-fi is available these days everywhere, on buses, planes, etc. Wi-fi calling was not available at all on boat, yet available easily at all hotels. If Viking is reading this, you should reimburse us about 15 dollars for needed cell calling. Advertised TV is almost worthless, as there is really nothing to see, The "news" channels CNN and BBC International mostly run 2 or 3 day old feature stories over and over. No local TV including no soccer/football during World Cup. Unforgivable in Europe. Paid-for balcony (or even window) useless as 2 or 3 boats tied up in port and balcony touches other boat. Total waste of money and close to fraudulent as a room upgrade. Best I can say about the food is that it is plentiful but "plain." Some of the local specialties in Austria and Hungary raised the average a bit. Good breakfasts. Program Director was mostly annoying as he was primarily a sales-person for optional tours and $100 certificates for future cruises. Voice blasted at high volume during the sales pitches. Had to listen to sales talk in lounge before dinners as it was mixed with some needed information. Gratuities in literature spoken of as Viking gratuity "policy." A I see it the gratuity "policy" is mine and yours, not Viking's. Viking would not fly us USA to Florence, which was our first choice. Viking would not book us on the only non-stop from Rome to Nuremberg; wanted to route us through Paris or elsewhere at high cost and much wasted time. Therefore would not provide transfer from Nuremberg, though we met Viking rep at airport. Wanted Euro 60 for transfer. Took a cab for Euro 29. Viking transfer bus had 50-60 (?) empty seats. Viking changed our return flight while we were on the boat, because of a strike, but did not notify us. Read Less
Sail Date: June 2018
After a fabulous river cruise last year with Viking, we had high hopes, especially the Danube and Vienna. Half-way into the cruise, after going through dozens of locks in Germany with the sundeck closed and boring shore excursions, we ... Read More
After a fabulous river cruise last year with Viking, we had high hopes, especially the Danube and Vienna. Half-way into the cruise, after going through dozens of locks in Germany with the sundeck closed and boring shore excursions, we were told a barge had blocked the Danube just before Passau. We docked Next to a sheep pasture and lock Sun. to Wed. Several key excursions were cancelled. Other ships moved passengers around the blockage but not the Bragi. All the passengers had to leave the ship and bus to Budapest. The top deck & the lower deck passengers were separated, sticking 2/3s of us in an airport hotel far from Vienna. Two days there became 1/2. Meals were in bad restaurants. Worst, Vikings’ story about what happened was contradicted by what we saw when we got to Budapest. Somehow the Bragi found another load of passengers to bring to Budapest. Read Less
Viking Cruises, Community Team has responded
We appreciate the opportunity to respond to your review, EL1, and are sorry to learn of your displeasure with your recent Viking journey. We hear your disappointment with the unplanned busing due to the blockage on the Danube, as well as the accommodations that followed, and assure you that all of your feedback has been documented for review by management. EL1, if you haven’t connected with us already, we would welcome the chance to discuss your concerns in more detail at TellUs@vikingcruises.com. We hope to hear from you, and wish you a pleasant day.
Sail Date: June 2018
River cruising is a relaxing and interesting way to travel. There is much more focus on experiencing the local environment, culture and history than on Ocean Cruises. Viking did an excellent job of organizing tours, coordinating ... Read More
River cruising is a relaxing and interesting way to travel. There is much more focus on experiencing the local environment, culture and history than on Ocean Cruises. Viking did an excellent job of organizing tours, coordinating transport and and enabling us to get the most out of our brief visits to towns and cities along the Rhine and Danube. The staff was excellent, proficient and friendly. The Program Director "Joey" was excellent and made even the inconvenient times bearable. Due to an accident blocking traffic on the Danube we had to complete our cruise by bus, which is no ones idea of a great way to travel. However, Viking went a above and beyond to ensure we were taken care of and completed our journey. Joey and Sandra, Viking Staff, stayed with on the buses and in the hotels and did everything in their power to make sure we had an enjoyable experience. Their professionalism, friendliness and enthusiasm kept us all together and made up for the disruption and inconvenience. The food and accommodations aboard the Bragi were excellent. The ship was clean and all services were provided professionally. A word to those considering River Cruising. There is a limited number of things to keep you entertained aboard the boat. Much of the value of the trip is in the side trips and tours of the towns and cities. If you cannot comfortably walk for at least two hours, these side trips will not be practical. For much of the trip the upper deck of the boat is closed so that if you elect to stay on the boat you will be confined to your stateroom or the small public lounge on the ship. It is not always practical to take your own side trip as the boat often drops tours off and picks them up at a different docking place. To those who have committed to a River Cruise, please think seriously about the convenience of the local population and other passengers as you walk around in your large tour groups. Don't block traffic, don't block the entrance to businesses, be considerate of locals trying to get about their daily business. And be considerate of other passengers. Pushing to get first in line, asking long and irrelevant questions, monopolizing the guide's time and attention, asking for breaks because you're unable to keep up, all make the tour unpleasant for others. Read Less
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