We traveled on the SS Antoinette from Amsterdam to Basel on October 2-9, 2022. The ship is decorated in Uniworld unique décor that is very ornate. Our room 314 was nice and had comfortable beds, ample storage, nice sized bathroom and worked well for our stay. I would liked to have had more USB type outlets. Just one outlet next to bed. There is a tv mounted with many stations, music, movies, ...
11.24.22
We recently completed a Uniworld Cruise (Castles Along the Rhine) on the ship, SS Antoinette from Basel to Amsterdam (09.25.22 to 10.02.22 with a post-cruise extension for all in Amsterdam until 10.04.22). two (2) Parents (us), two (2) Adult children with spouses for a total of six (6) guests.
We as parents paid for all the costs including air from Uniworld Air Dept, Uniworld ...
We have done one previous Uniworld cruise in Bordeaux in 2018 and absolutely loved it. At the end of that trip we asked our fabulous cruise manager Tania, what cruise she recommended and she suggest the Douro. Due to COVID disruptions, we finally did it in September 2022. We booked a top deck (Azores Deck), cabin No. 309 which was a Suite (220 Sq ft/20 sq m) and were delighted with this cabin. ...
2 river legs, the rest of the journey was bus rides..
Bused from originating point(Budapest) to Vienna for a 2.5 hour tour.
Bused from Vienna to Tulln for reboarding, then sailed to Linz, At.
Sailed from Linz to Passau/Vilshofen where we sat for 5 days. We did several bus tours to regional attractions. Salsburg was the best of the stops.
River portion of cruise was canceled. We were ...
This was a BUS TOUR not a river cruise!!! Due to "HISTORICAL" low waters on the Danube we sailed less than three days out of 16 days. Historic low waters do not happen overnight?! We were bussed from port to port and excursion to excursion.
Our river cruise began with a two night stay in a hotel in Budapest, we then spent 8+ hours on a bus from Budapest to Vienna with a 2.5 hour tour of ...
We choose this cruise, as we were looking forward to having a relaxing cruise seeing the Danbue and Rhine, the locks and all the beautiful scenery along the way. Unfortunately, the River Duchess did not make it to Budapest so we could get on the boat. Instead we were put up in a hotel in Budapest and the next day had a 3+ hour bus trip to meet the boat in Vienna. This began our adventure. ...
We expected a fantastic river cruise 2 weeks ago. Our trip had been postponed for 2 years due to COVID and some health issues. Uniworld knew that the rivers were low, but gambled on the predictions of rain. Well the rain never came and we only sailed 1 day on the Danube. We didn't even start in Budapest, we had to take bus to a nearby city to pick up the ship. I cannot say enough good things ...
Luxury price tag but not luxury service. The staff were rude, especially the cruise manager. She was patronizing and disrespectful. The servers did not understand what gluten-free was even though it was in all my notes that I have celiac. They did nothing special for our honeymoon. We made reservations for al fresco dining only to find out there hasn't been al fresco dining since 2019. Embarkation ...
Service and overall experience unfortunately was very much below expectations. We tried to resolve these issues during the voyage however Uniworld's corporate customer service is horrible as well. They simply don't care.
The facts:
1. It was our honeymoon and stated as such on our itinerary. Nothing was done or mentioned to recognize it until after we brought it up, and even then it was just ...
We were originally on the Amsterdam to Basel 8/21. This cruise canceled, due to historic low water levels. I had been calling and emailing Uniworld to ask if the trip was going. We were informed that there was rain forecasted and that the sailing was a "go". We flew to London a few days prior and decided to take Eurostar, as we had heard of the horror stories of the Amsterdam airport. The night ...