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Thomson Cruise Reviews

Marella Cruises
Ship
Destination
Departure Port

Traveler rating

Excellent

413

Very Good

287

Average

191

Poor

134

Terrible

70

Cruise type

70 Thomson Cruise Reviews


GILLYB4 avatar

GILLYB4

1 Review Written

4 Helpful Votes

A sloppy pub at sea.

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We were celebrating Birthdays & Special Anniversary. The itinerary included Koi Samui and Cambodia and was the right dates. Firstly, we have been on many cruises over the years, most higher class but always ...
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4 photos

Sail Date December 2019


Zara14 avatar

Zara14

1 Review Written

6 Helpful Votes

Disappointing

Cruise staff onboard did all they could to please customers. Ship and cabin in need of updating, but fine. Landed in Montego Bay and eventually arrived with luggage in cabin 4 hours later! We were kept standing ...
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Sail Date December 2019


Harrisdolly avatar

Harrisdolly

1 Review Written

2 Helpful Votes

Disappointed, poor communication

To start with the ship is not new. It has had a refit before joining the Marella cruise line. Tired, old, battered, broken but areas are clean, staff try really hard to make things look good. Cabins are ...
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Sail Date July 2019


Blondie008 avatar

Blondie008

2 Reviews Written

9 Helpful Votes

2nd Marella experience - never again

Chose a junior suite for our trip around the Fjords. The weather and ports were faultless - For that reason we are glad we went. This ship and staff - appalling. Self service at best No service at ...
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Sail Date September 2019


sam1985 avatar

sam1985

1 Review Written

1 Helpful Vote

Butlins Abroad

This was honestly the worst cruise I’ve ever been on. It was truly awful. I had my two children with me as we couldn’t get away during the summer holidays due to work commitments. This cruise is not ...
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Sail Date August 2019


Gotthebugforsailing avatar

Gotthebugforsailing

3 Reviews Written

10 Helpful Votes

Boring

Went on this 'new' ship for the new year into 2019. The most boring cruise I'd ever been on. There was no laughs and no entertainment. Reality bands on a big screen every night. Same thing every evening. We had ...
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Sail Date January 2018


John McNulty avatar

John McNulty

2 Reviews Written

5 Helpful Votes

Poor Quality Overall

Liked the look of the cruise itinerary, and departing from Newcastle is more convenient and an easier port to get to than other ports. Booked an executive suite which are supposedly the best cabins on board and are ...
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Sail Date May 2019


Mike S P avatar

Mike S P

1 Review Written

9 Helpful Votes

Goodbye Thomson and Spirit

After many cruises with Thomson on Emerald,Celebration and number one Spirit, we decided to see what a “new “ ship was like. One out of 5 is good. Newcastle was waiting for 2 hours after 4 hours of driving. (We ...
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Sail Date June 2019


DuchessA avatar

DuchessA

1 Review Written

19 Helpful Votes

Never again Marella!

We booked this cruise based on the ship having been refitted, adults only and all inclusive. However, it was very difficult to see where any major investment had been made. The ship looked dated and tired in places. ...
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Sail Date April 2019


David2108 avatar

David2108

1 Review Written

7 Helpful Votes

Butlin's At Sea

My family and I have cruised with Thompsons many times in the past and we have always had a fantastic experience. I thought the change of name to Marella was quite simply that, a name change, but that is obviously ...
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Sail Date January 2018


David Charlton avatar

David Charlton

1 Review Written

9 Helpful Votes

Heart break

We chose this cruise to celebrate our Ruby anniversary, and wife's 75th birthday. Upgraded seating on plane, luggage allowance, and to a extra large balcony cabin. Start with the cabin. You can't control the air ...
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Sail Date December 2018


Red Ray avatar

Red Ray

2 Reviews Written

11 Helpful Votes

1st Marella cruise - and the last

This was our 14th cruise and as we liked the look of the itinerary decided to give Marella a go after previously being loyal to P&O and Cunard. We did back to back Cuban Fusion and Exotic Explorer cruises so first ...
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Sail Date December 2018


RayMH avatar

RayMH

1 Review Written

21 Helpful Votes

Not very enchanting

Went on the Enchanting Far East Cruise We were sold the cruise as an ‘All inclusive’ package but found that we were limited as to what we could drink and where we could eat. Having talked to other passengers ...
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Sail Date December 2018


Northernsoul1 avatar

Northernsoul1

1 Review Written

11 Helpful Votes

Broken ship

I chose this cruise for the ports of call, all we’re exciting. The ship was broken when we got on.Ok I understand sometimes things go wrong that really wasn’t the issue. It started at Gatwick we were delayed for ...
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Sail Date November 2018


Mickyia avatar

Mickyia

1 Review Written

5 Helpful Votes

Butlins at sea

This was my 33rd cruise and by far the worst , food was very poor the main restaurant very slow and presentation was like a cafe, quality of food like a back street pub, reception a total joke 5 times we requested ...
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Sail Date November 2018


amtraining avatar

amtraining

1 Review Written

7 Helpful Votes

Marella Discovery Breakdown, Stuck in Dubai for 3 days

Our flights were delayed 15 hours from Gatwick and therefore lost a day of our cruise. Despite efforts to repair the damage we were informed that it was necessary to cancel our next 3 ports and limp to Dubai ...
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Sail Date November 2018


bigdunc1 avatar

bigdunc1

1 Review Written

6 Helpful Votes

Benidorm on sea

We pick this cruise to see what marella was like after not being on them since 2006 in the thomson days.It was bad start to finish.We put the cases on at the coach pick up then at the port took them off found ...
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Sail Date October 2018


JenBL avatar

JenBL

1 Review Written

16 Helpful Votes

Don't book Tui Marella Cruises- absolutely dreadful!

Although embarkation went smoothly the rest of the cruise was dire. We were told the ship had been undergoing renovations in the month before, but there were problems throughout the ship. The cabins were clean but ...
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Sail Date November 2018


travelman531 avatar

travelman531

1 Review Written

1 Helpful Vote

NEVER AGAIN

We travelled with our two children and have been on a number of cruises. This cruise we booked the Grand Suite which was a treat and quite expensive, but we were happy to pay the price for the expected luxury. my ...
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Sail Date July 2018


Pammainwaring avatar

Pammainwaring

1 Review Written

12 Helpful Votes

Maplins at sea

We suddenly were able to cruise these dates and loved itinerary We booked three weeks before and had to book guaranteed inside cabin Pros The luggage found its way to our cabin without a cabin number on as ...
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Sail Date October 2018


kimsmith1960 avatar

kimsmith1960

1 Review Written

3 Helpful Votes

Bad quality all round

I have written to tui 4 times to complain about the holiday but have not had any satisfaction. The dreamliner plane and staff were not good. One person landed without a seatbelt, and the seat in front of us ...
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Sail Date January 2018


tony16774 avatar

tony16774

1 Review Written

5 Helpful Votes

Tui - never again

Hi all , myself and my family decided after a lot of mixed feelings to book a cruise and as this was our first we decided to do 1 week cruising and 3 days in a hotel . Let me start by saying that myself and my ...
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Sail Date August 2018


fmd55 avatar

fmd55

1 Review Written

1 Helpful Vote

Thomson cruise? No way - this was a nightmare

Chose this as the newest ship in the fleet and decided to treat ourselves after 11 years cruising with Thomson. We had heard good things but when we arrived- it was a very different time. The main dining restaurant ...
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Sail Date September 2016


Popefester avatar

Popefester

1 Review Written

3 Helpful Votes

Poor - would not book again

So I don't usually write reviews but our experience wasn't great, so thought I'd best have a moan after all! Starters. Our cabin was clean and functional, no issues with that, the location however wasn't. We were ...
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Sail Date July 2018


samcjp avatar

samcjp

1 Review Written

13 Helpful Votes

Explorer launched to soon

We chose this cruise as we liked the destinations that it offered and we had previously been on the Discovery. The negatives: The ship was shabby, the handrails on deck 12 had bolts missing from them, one of ...
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Sail Date June 2018


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