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5 Helpful Votes
Sail Date: January 2018
If you are in wheelchair DO NOT book a cruise on this ship! When we booked direct with Thomson we were told that there were no wheelchair cabins left but that the Deluxe Outside cabins had plenty of room for a wheelchair so we made our ... Read More
If you are in wheelchair DO NOT book a cruise on this ship! When we booked direct with Thomson we were told that there were no wheelchair cabins left but that the Deluxe Outside cabins had plenty of room for a wheelchair so we made our booking in one of these cabins. They arranged wheelchair assist through the airports and taxi with wheelchair ramp to the port. When we had completed all the paperwork we made our way to the gangway to find that there was no ramp onto the ship and that the only access was up a steep flight of steps which my wife had great difficulties climbing - it then took 4 crew members to 'man-handle' her electric wheelchair on board. We made our way to our cabin 9013 to find that the cabin door was too narrow to get the wheelchair through ! We immediately went to reception where we were told that all the cabin doors were the same width apart from the 4 disabled cabins which were all full! An interesting point was that we only saw another 2 wheelchairs throughout the cruise so 2 of the disabled cabins must have been occupied by non-wheelchair users!! Because of the gangplank being steps rather than a ramp we only managed to get off the ship once in Funchal which was because they used the local port's facilities which was a ramp. Disembarcation from the ship was agin via the steps and again the crew had to 'man-handle' the wheelchair off the ship. We had discussions with another wheelchair passanger who was paralyzed from the waist down and she had had to be physically lifted on and off the ship whilst sat in her chair! Furthermore at the one port where she had been 'lifted off', the shuttle transport was a conventional coach with no wheelchair access so they had to use a taxi. The only good points of the cruise were the very helpful staff and the entertainment team who were very good. The food was good but it was odd that if you wanted a steak it was only available with a £ 9.95 supplement. Also having upgraded to the premium drinks package there were only a choice of 2 rose wines - to get a bottle of Mateus Rose was at an additional cost of £15 Overall the ship felt very old and tired! Read Less
6 Helpful Votes
Sail Date: January 2018
We chose this cruise for a relaxing break based on previous experience on Thomson cruises to various destinations, we have previously done this cruise, alas based on our experience this time, never again. I am disabled and use an ... Read More
We chose this cruise for a relaxing break based on previous experience on Thomson cruises to various destinations, we have previously done this cruise, alas based on our experience this time, never again. I am disabled and use an electric buggy, when boarding the ship there was a few steps on the gangway and I had to walk up the gangway, at disembarkation at the end of the cruise the gangway was all steps, not at all "Fit for purpose" for disabled people like myself or in wheelchairs. In my opinion the ship was a little "tired", our balcony cabin was quite cramped and I had to leave my buggy in the corridor and there was very little room to walk past the bed to reach the balcony. The main dining room was at best O.K., the buffet restaurant a lot less so. After our evening meal in the main dining room at the start of the week, we were about to leave and my wife was going to take her newly topped up wine glass to finish of in the lounge when she was told "Not to take the glass from the dining room as they were short of glasses. The entertainment on board was of the usual high standard. On the day we boarded the ship had been cleared of passengers to have a "Deep clean", the pool was closed and did not reopen until five days later. On the day we disembarked to return home the ship was having another extended clean. This begs me ask the question, was the ship not cleaned properly the day we came aboard or were the potential health issues grossly under stated. The crew were in the main very hard working and friendly, theirs is not a job I would have chosen. Robert B Mathew Read Less
7 Helpful Votes
Sail Date: January 2018
This cruise ship is one of the smallest in the fleet, and therefore does not have a large amount of things to do. The interior is tired but they have updated the carpets and curtains. Accommodation: Typical inside double room, ... Read More
This cruise ship is one of the smallest in the fleet, and therefore does not have a large amount of things to do. The interior is tired but they have updated the carpets and curtains. Accommodation: Typical inside double room, with 2 single beds, and a butler who does a great job, and always kept the cabin clean & tidy. Entertainment: Every night there was a musical show, usually with 2 performances, which was excellent, the team put on a great show. With 4 bars in total, which all have they’re own musical themes, jazz, piano bar, disco etc, and an outside pool music after the last show most nights. A casino & slot machines, are attached to one of the bars, which opens during the afternoon and evening, until around 2am. Daily games of Bingo, pool games, trivia quiz shows. Also on board is a small gym, photo studio, spa & beauty salon, and duty free shop. Every day we arrived in a new port, which was excellent, with trips to great locations, however we did our own thing, using the local taxi’s, which were cheaper, and where we wanted to visit, with no time restraints. Food: The food is either buffet or A la Carte, which are British style menus. The pool side offers a quick snack area, with Pizza, Burgers & Hot Dogs etc. The brochure boasts 2 other restaurants, (French & Oriental), both are available at additional costs, even though I chose to upgrade to the All Inclusive Package, they are not included. Drink: When I booked this trip I paid the additional cost to go all inclusive, however TUI’s idea of All Inclusive is not what I expected. Firstly, if you want cans of Fizzy Juice, Bottled Water, Blue Bombay Gin, Malt whisky, certain cocktails, Peach Shnaps, or bottled beer, then this is chargeable. If you want to go to the Coffee Pot, which offers various styles of coffee, muffins & cakes, this also is chargeable, (not included in the All Inclusive Package), however you can go to your cabin, or any of the bars and get a cup of coffee, for free!! As stated I feel the All Inclusive Package is not clearly defined at booking point. Within 10 mins of getting on board I was pushed to upgrade to the Premium Package, at an additional cost of £50 per person for a week. Room service is available 24/7, food & drinks, and the cabin mini bar is not covered by the All Inclusive Package or the Premium Package. Communication: When booking this trip, I was informed that Wifi was available and mobile access was available whilst at sea. The truth is, I very rarely had any signal or able to connect to the ships network provider. The only time you get signal is in ports, but on this trip we had 2 days at sea, so no contact during these occasions. WiFi is charged at £8 for an hour, £15 per day, £25 for 3 days or £49 for the week, but only available in public areas not the cabins. Services: Laundry service (wash & fold), at a cost of £14.95 a bag. Pool towels, which are replaced daily Safety Deposit box in the cabin, which is chargeable. Smoking areas are available. This was my first cruise holiday, and I enjoyed the port stops, crew were great, food excellent, however I feel TUI are always looking at ways to get more money out of you. They are not clear at pointing out the all Inclusive Package or communication when booking stage. Read Less
1 Helpful Vote
Sail Date: December 2017
this was our first cruise for my husbands 60th birthday there was eight of us and i have to say totally disappointed with it all for what we paid everyone said you love it and you go again but certainly not with this company.Food was ... Read More
this was our first cruise for my husbands 60th birthday there was eight of us and i have to say totally disappointed with it all for what we paid everyone said you love it and you go again but certainly not with this company.Food was always warm the main restaurants was nothing to talk about then there was another one called 47 food was ok but always cold waiters was lovely the entertainment was very poor all the singers could sing was slow depressing songs or you had a pianist or sax player people told me shows are like the west end well sorry they more like amateur dramatics.There was no theme nights no caribbean music it was just awefull our cabin maid was really lovely could'nt do enough for you natalia your a star on deck 2 so please people read trip advisor cause you wasting a lot of money other wise i didn't now i'm sorry Read Less
12 Helpful Votes
Sail Date: December 2017
This was our honeymoon and something neither of us had ever done but due to people in general who had lots of experience cruising we went for it and unfortunately we were very disappointed. We had deluxe cabin 7640, which was at the ... Read More
This was our honeymoon and something neither of us had ever done but due to people in general who had lots of experience cruising we went for it and unfortunately we were very disappointed. We had deluxe cabin 7640, which was at the back of the ship lovely balcony. On arrival there was a very strong smell of sewerage this was reported and after and hour we were told that the cabin had been re cleaned. On return it still smelt terrible so again we informed them that it wasn't the room but the drains in bathroom. After 4 hours waiting they eventually cleared blockages. However this happened another 3 times on the whole deck through the week, Not what you expect on a cruise that cost short of 4k !! The all Inc package is ridiculous, you can get spirits / wines / beers and some cocktails but if you want a bottle of water or a can of pop you have either pay more or go Premium, not what we were told or expected after what the cost was for this holiday. Rip off penny pinching seems to be their goal. The entertainment as said by other guests was no better that one would expect at Butlins. Bingo ! Trivia quiz / Music Quiz the only decent entertainment was in the Broadway lounge and was only a 45 min show, but at least it was professionally done. The Islands visited were beautiful with the exception of British Virgin Islands, why oh why the ship went here is beyond me and many other guests, Still in a bad state of repair nothing to do beaches closed shops not open and rubble, cars and containers all smashed up at the side of the road. This was a Paradise Island tour but this Islands current situation needs time to heal before the tourist are brought back. This was a holiday not an Aid tour and TUI are very wrong to take people here yet. No other cruise ships were docking here, so our take was it was too expensive for TUI to change the Itinary !! The food isn't what we expected, nothing special and certainly not what we had been informed on cruise ships. We must of been the first to go on a cruise without gaining weight ! As said we are new to cruises, others on ship who had done many in past with other companies did tell us that this was by far one of their worst experiences, from service / choices / entertainment / quality of food and the add ons you don't expect or are told about until you get on ship. One couple had to see the Ships Doctor it cost them £30 jst for the consultation. Not good for a British ship as if at sea and you need medical help another money grabbing exercise !! The best part of cruising is a different location each day bit again don't buy excursions from the ship, get them locally and save ££s, its the same trips ! We wont plan to cruise again and if we do again speaking to others from other ships we docked alongside P&O / Disney amongst others seemed to have all happening that we expected but didn't get. TUI need to change this penny pinching culture if All Inc. then make it all Inc. not upgraded options charge up front so you know what you are getting. If no one upgraded there wouldn't be one so they would have no choice. I thought that ALL meant ALL not a part of !! Not happy and after only 1 cruise experience not planning another !! Read Less
5 Helpful Votes
Sail Date: December 2017
Ports of call were lovely. Fireworks in Madiera wonderful. Ship horrendous. A very disappointing trip. Today is Saturday 13th Jan. My husband and I are just about getting over our illness with bad stomachs. The food was dreadful. Poached ... Read More
Ports of call were lovely. Fireworks in Madiera wonderful. Ship horrendous. A very disappointing trip. Today is Saturday 13th Jan. My husband and I are just about getting over our illness with bad stomachs. The food was dreadful. Poached egg for breakfast delivered on cold plates, egg slid off the plate onto the table leaving a slice of cold wet bread.. Beef you couldn’t cut. Very poor selection of meals. Lots of people not well. Our holiday was Saturday to Saturday. On Friday 5th Jan. we were all told we had a complimentary trip on the Island. 4 coaches left while the ship was fumigated and the water pipes flushed. Everything was hush, hush. A report was then given by the Captain to say there was no Nora virus. So what was this illness?? People on drips. One person was air lifted to hospital. Although I am not sure what the problem was in that case. Our Cabin was grubby, 4 days to fill up the body wash in the shower. 2 days for a box of tissues. Waited all week for the air conditioning to cool the cabin down as there was no air being let in. Mound around the shower and wash basin. We are regular cruisers with other companies, but have never been with Thompson, tui. Marella Before and never again. Please be warned. Read Less
12 Helpful Votes
Sail Date: December 2017
We chose this cruise in order to celebrate the new year in style (sic) and particularly to witness the fantastic firework show which is put on in Funchal, Madeira every year. That was very much worth experiencing but unfortunately the same ... Read More
We chose this cruise in order to celebrate the new year in style (sic) and particularly to witness the fantastic firework show which is put on in Funchal, Madeira every year. That was very much worth experiencing but unfortunately the same cannot be said of much of Marella’s own contributions to the trip. Other reviewers have already highlighted the poor quality of the food onboard, the amateurish nature of the entertainment and the generally shabby condition of the ship. But what we found most unacceptable was the lie which was repeatedly peddled in the announcements from the Captain and Cruise Director that the enhanced sanitation regime which was in force - extending to draining the pools and withdrawing the supply of lemons and olives in our gin and tonics and martinis - was just a precaution recommended by head office to reduce the spread of coughs and colds brought over by passengers from the UK when it was patently obvious that a gastrointestinal virus was already rife in the ship from which many onboard were succumbing and which ultimately afflicted my wife. Read Less
3 Helpful Votes
Sail Date: December 2017
food was awful cold the choice was like being back at school in the late50 early 60 if you ate in the orion restraunt and ordered steak or lamb you had to pay 10pound if you had been on land you would have got up and walk out there was a ... Read More
food was awful cold the choice was like being back at school in the late50 early 60 if you ate in the orion restraunt and ordered steak or lamb you had to pay 10pound if you had been on land you would have got up and walk out there was a sickness bug on board and alot of people were ill all swimming pools were closed but were told by staff to drink tap water the bug was on board two weeks before the ship should not have sailed it had everybodys health at risk i have allways booked holidays with thompson for years but now it is tui i dont think i will be booking any holidays with them again all they want is your money do not care for the customer making the people pay for bottle water even with bug on board i wish for a report back Read Less
5 Helpful Votes
Sail Date: December 2017
IF YOU ARE CONSIDERING USING THE MARELLA DREAM - PLEASE PLEASE THINK AGAIN. How could this ship be allowed to leave port when it was in the grip of a sickness virus. Many customers were confined to cabins. Marella demonstrated absolute ... Read More
IF YOU ARE CONSIDERING USING THE MARELLA DREAM - PLEASE PLEASE THINK AGAIN. How could this ship be allowed to leave port when it was in the grip of a sickness virus. Many customers were confined to cabins. Marella demonstrated absolute disregard to passengers health and safety. NO deep cleaning was performed. The service on this ship was absolutely appalling. Staff failed to serve customers in a timely manner. They were highly unprofessional and downright unfriendly at times. The drinks were simply the lowest quality available. Any drinks with tonic were just flat sweet water. When dining in the restaurant, the table was only prepared once in 7 nights, dining was simply chaotic. Our cabin 4032 was flooded from the toilet in the bathroom. Marella simply refused to give us an alternative cabin. Our access to the cabin was severely restricted because of blowers being installed for 2 days. Carpet was stinking and still not dry when we left on the Friday. Read Less
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