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2 Helpful Votes
Sail Date: December 2017
This was our 8th cruise. Previously we have cruised with Norwegian, Princess, Celebrity, and Holland America. This was my 3rd Holland America cruise. I had a good experience in the past. The service was superior and the food was ... Read More
This was our 8th cruise. Previously we have cruised with Norwegian, Princess, Celebrity, and Holland America. This was my 3rd Holland America cruise. I had a good experience in the past. The service was superior and the food was fantastic. But I was disappointed by my recent experience on Koningsdam. To be fair, the boat is quite new. The bathroom was an upgrade with glass sliding door and more spacious shower room. The shower water pressure was very good but the toilet had bad smell all time even with frequent flush and closed lid. The actual stateroom was smaller than other Holland America ships. Good in room movie selection. The buffet services was good. The dining room selection was limited and the service was slow and not very diligent. Two nights the server skipped a course of our dinner without informing us. The fitness center was small. No space for people working on mats by themselves. The studio room was always busy with classes to sell people skin care or shoe inserts. The evening performance and performance during the day was subpar. No comparison to what we saw on Celebrity and Princess ships. The casino staff was non-ethical. They kept soliciting my 74 year old mother to gamble more. One night after losing over $1,000 they solicited her to charge to her room another $1,000 at 2:30AM. Of course my mother is an adult and responsible for her actions, but it was non-ethical of the casino staff to keep soliciting a senior with obvious health conditions to gamble more. There was no educational materials to help people with gambling issues displayed in the casino. Most casinos have something educational displayed. Making money is certainly important but it is more important of being a conscientious human kind to not take advantages of the elderly. Read Less
Sail Date: December 2017
drink package was only saving grace for not being completely terrible cruise but the bar service in the casino was lacking of all places considering drunk people like to gamble more. would lose $200 before i would get my drink and ... Read More
drink package was only saving grace for not being completely terrible cruise but the bar service in the casino was lacking of all places considering drunk people like to gamble more. would lose $200 before i would get my drink and sometimes just had to stand up from table and wait around for the server to come back because he had my ship card. Other cases where it would be faster for me to leave all my chips on the table and run to bar myself during the card shuffling period. all the bars would close early besides the casino also which meant if you were gambling and wanted drinks later at night you also had to fight the crowd of people just wanting an open bar to hang out in. only 6 to 5 blackjack payouts unless you are playing $25+ a hand is crappy odds even more in favor of the house i didn't agree with and even the dealers said they wouldn't play the game with the specs were were forced to play by. if you paid the extra 100$ a person for shore excursions you didn't get back to ship till 330-4 which was 30mins after lunch ended every time. forcing you to wait in a 30 minute line for the same sandwiches every day if you wanted food. By the constant line that forms every day right after lunch ends you would think they would just extend the lunch buffet to 4 or 5pm so there is less of a gap of only sandwiches to eat. when it comes to cruises i have been on a lot and never had an issue like this when it comes to food always left cruises too full first time i left hungry. Read Less
Sail Date: December 2017
We choose this cruise because it is NCL and that would be our favorite line to cruise. Freestyle ..Getting on board For haven guest was not as good as we have had before . Cabin was not ready so after sending us to Margaritaville where we ... Read More
We choose this cruise because it is NCL and that would be our favorite line to cruise. Freestyle ..Getting on board For haven guest was not as good as we have had before . Cabin was not ready so after sending us to Margaritaville where we got lousy service we went to lounge and started our trip. Loved all the shows especially The Million Dollar Quartet . The Haven was awesome as always we ate there several times, the other restaurants were really good too. Did not like meal at Cirque Dreams and Steam but then again never do. Our cabin Stewart Rizalde best we have ever had, Butler Raymond was not all that although everyone loves Raymond and Concierge Virginia had great helpers because she was always going to a meeting. Of course we were spoiled by Bunno on the Jade , hard to top that one. Our meet and mingle was special as all the head of every dept. came including Andre the cruise director . If the 122 that signed up had shown up it would have been awesome but 40 came , which was okay but if you sign up, show up. The door decorating contest was fun, the pub crawl bombed. The service thru out the ship and cleanliness was perfect. Did not care for the new Havest Caye port, but then I don't like the ports where the cruise line have purchased the island . Way too expensive to shop. So already fixin to book my next NCL trip out of New Orleans . Happy Trails to all . Read Less
Sail Date: December 2017
The travel with family members ,friends and their children The embarkation dint go smooth, two of the family members children accompanying us didn't have the all necessary travel document for children, the ship had to leave them ... Read More
The travel with family members ,friends and their children The embarkation dint go smooth, two of the family members children accompanying us didn't have the all necessary travel document for children, the ship had to leave them fortunately we met the following day in Portuguese island. happy ending The ship was so big and luxurious with nice cabins that suits every member,balcony,Suits ,inside cabin .sea view., the ding staff were so welcoming you could think that they know you We danced at the deck and sometimes watch live performances . Port service improved a lot from the last cruise i had in 2013,, short and manageable ques . It was a life time experience. Every one want to go again with more friends and family members.we had lots of entertainment. we bought gifts for our families at the the shops. The photos were so beautiful we could live any we took every thin that was display at the photo shop. the most special one was when I get invitation as a voyagers club member to be welcomed by the captain crew, I felt so special Read Less
Sail Date: December 2017
A dream holiday that we wanted to have for a long time with family on a big ship with a 5 star rating. And with planning and the time given for payment it came a reality. The SC Sinfonia is a beautiful big ship and had it all. The ocean ... Read More
A dream holiday that we wanted to have for a long time with family on a big ship with a 5 star rating. And with planning and the time given for payment it came a reality. The SC Sinfonia is a beautiful big ship and had it all. The ocean view cabins where a great choice as we could enjoy the view. A dedicated friendly waiter for our dining seating, who serviced us with pride and the menu had a variety and tasted good. We loved the night club entertainment with live bands daily. My husband enjoyed working out at the gym. The shops had most of the things we bought even though expensive. Overall service was as expected and the friendliness of the crew members. Our first time on an island what a great experience for all of us. We traveled with our three kids and they enjoyed the cruise and want to cruise again. We would love to cruise every two years. Read Less
Sail Date: December 2017
We chose to stay onboard after arriving at Port Canaveral to explore the ship. Embarkation was surprisingly quick and easy. The ship did have a bit of a vintage feel, but I didn't think that retracted at all from the vacation experience. ... Read More
We chose to stay onboard after arriving at Port Canaveral to explore the ship. Embarkation was surprisingly quick and easy. The ship did have a bit of a vintage feel, but I didn't think that retracted at all from the vacation experience. Our cabins were clean and orderly. We had an interior stateroom, which are small but we barely spent any time in our rooms during the cruise so it didn't bother us. I absolutely LOVED the food on the ship! The entertainment on board was excellent, as there was always some activity you could find to do. The ship went to Cococay and Nassau in the Bahamas. We chose to do Rainbow Reef Snorkeling in Nassau, and I have to say that was the highlight of my vacation! There were a variety of fish and the reef was beautiful! I only wish we had brought a waterproof camera with us. Above all, the service by Royal Caribbean was the most impressive and would lead me to choose this cruise line again. All of the staff were friendly, knowledgeable, and so helpful. I would definitely cruise again and recommend Majesty of the Seas, especially for a first-time cruiser. The ship may not be huge, but that also makes everything easy to find aboard so it's not too overwhelming. Read Less
Sail Date: December 2017
From a smooth embarkation all the way through to a quick and successful disembarkation, I had a blast on the MSC Sinfonia! You are greeted by smiles all round which somehow don't fade throughout the cruise. The staff are approachable, ... Read More
From a smooth embarkation all the way through to a quick and successful disembarkation, I had a blast on the MSC Sinfonia! You are greeted by smiles all round which somehow don't fade throughout the cruise. The staff are approachable, incredibly hard-working, willing to answer any questions and assist you wherever they can. It was also heart-warming to see how well they interacted with the young children. Although the bathroom is small, the cabin has everything one needs - comfortable bed, air-conditioning, cupboard space, mirror and hairdryers for us ladies. The breakfast and lunch buffets and the dinner menus offered wide selections of top quality food. As I did, I would recommend you purchase your drink vouchers online before your embark. It just makes ordering drinks that much easier on the cruise. I felt like I was in paradise on the ocean and at the islands. I tried stand-up paddle boarding as a shore excursion at the Portuguese Island - well, what a refreshing way to fall on a hot sunny day! There is so much happening on board 24/7 that you will find yourself quite happy despite the clock having ticked past your dinner time. Oeps, that's when you'll have to try the delicious 24-hour pizza bar! My entertainment activities' highlights were the theatre performances in the evenings, the dance lessons, the snow party on deck and winning the trivia quiz champagne! For a relaxing holiday in which your food, travel, accommodation, entertainment and safety are all sorted with one reasonably priced ticket... I am already looking forward to my next MSC cruise opportunity! Read Less
Sail Date: December 2017
Just wanted a short cruise but would have preferred to board in Brisbane. We were in a suite for the first time & were welcomed by the room steward. No mini bar setup as we were used to on Princess. However we had our own ... Read More
Just wanted a short cruise but would have preferred to board in Brisbane. We were in a suite for the first time & were welcomed by the room steward. No mini bar setup as we were used to on Princess. However we had our own coffee machine. Loved all the facilities onboard. Our first morning breakfast in Chops Grille was a fizzer. Waited 40 minutes for b’fast & there is no longer complimentary fresh orange juice. The food overall throughout the ship was not hot enough. The suite was very good except for the bathtub as I had trouble getting in & out. Why don’t the cabins just have a decent shower?? Diamond lounge was very good The iceskating shows were fantastic. I could have watched it every day if they put on a show every day. The theatre shows were very good. High quality. Overall a very good cruise Read Less
Sail Date: December 2017
I did cruises before but I want to state that this was the best experience that I ever had on a cruise ship before. Not only was this the biggest, but the staff was the nicest people I have ever met. They had great food and excellent ... Read More
I did cruises before but I want to state that this was the best experience that I ever had on a cruise ship before. Not only was this the biggest, but the staff was the nicest people I have ever met. They had great food and excellent service for whatever I needed. The dining hall was beautiful. I think I took at least one hundred pictures. This year we upgraded from the stateroom to a balcony and it was beautiful. The staterooms are nice but the balcony is another level. And it was extremely clean. There was so much to do I was never bored. The shows were awesome, they had great excursions that I went on, and they had great activities for our group. I would recommend this ship and cruise line to everyone who wants to go on a cruise. I will definitely go again, and again and again. Read Less
3 Helpful Votes
Sail Date: December 2017
What an amazing journey! So different from a 'big ship' experience - you get really up-close-and-personal to the Norwegian coast with Hurtigruten, visiting so many ports of call, and expertly navigating the myriad of islands and fjords of ... Read More
What an amazing journey! So different from a 'big ship' experience - you get really up-close-and-personal to the Norwegian coast with Hurtigruten, visiting so many ports of call, and expertly navigating the myriad of islands and fjords of the coast - amazingly close, almost reaching out to touch some of the cliffs or to shake the hands of locals. Could not fault the food, service and staff on board - so refreshing to see Norwegian staff, as the talk about their home country with such pride. Enjoyed learning about the Northern Lights - and Hurtigruten have their Northern Lights Promise of a free voyage if the Lights do not appear (some small print does apply) - but we were treated to an spine-tingling event on several nights. Asking the Expedition team how they rated the Lights we saw, they said "about a 6 or 7 out of 10" - so I can't wait to go back and see what a 10/10 experience would be!!! Read Less

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