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Cruise Ratings
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2 Helpful Votes
Sail Date: February 2018
I was looking forward to a nice elegant ship and this was the wrong choice. The ship was very dated, carpets and chairs worn out. The food was terrible and there was no entertainment. I have been on a lot of cruises and this is the ... Read More
I was looking forward to a nice elegant ship and this was the wrong choice. The ship was very dated, carpets and chairs worn out. The food was terrible and there was no entertainment. I have been on a lot of cruises and this is the worst food I think I was ever served. The crew was not upbeat or friendly. It felt as if they were wanting it over and didn't want to go out of their way to say hello. The entertainment was good but there was not enough of it. Unless you gamble there was nothing to do from 7pm to 10:30 pm. And at 10:30 pm the disco opened. Much too late after a day of sun. The excursion was fun and that was the best part of the trip. I would not recommend this ship to anyone. It needs to be scrapped and refreshed. Which I was told by staff the ship is getting remodeled in April 2018. That would explain a lot. Read Less
Sail Date: February 2018
The ship is old but clean, and it wasn’t Pullmantur’s fault that the weather was bad and the seas rough, at least reception gave out free sea sickness pills. The cabin was large, and the beds comfortable and food better than ... Read More
The ship is old but clean, and it wasn’t Pullmantur’s fault that the weather was bad and the seas rough, at least reception gave out free sea sickness pills. The cabin was large, and the beds comfortable and food better than normal cruises. Good dancers, and an excellent trip round Lanzarote due to a fab Brazilian guide. But, we were under the main restaurant and each night it sounded like a metal barrel rolling above our heads, and the ships engines were very noisy so most nights you woke up. We had first dining (7.30, second was 9.45). The one show was at 9, twice it was for Spanish speakers only, and 5 times the dinner overran the start of the show, once we waited 45m to be served. Hardly any entertainment in the day, most at night. Not enough tables for lunch. Bar staff at two bars rude. Drinks package as all inclusive didn’t, for example, include a gin and tonic, just a gin. The extra drinks package, at 90euros, didn’t include the ‘gin bar’. Things that you expect, eg transfers, or maps at the stopping ports, not included, neither are tips or port taxes which are hefty. It seemed a cheap cruise but actually it wasn’t. Hardly saw staff for first few days, actually thought the upstairs restaurant was self clearing, but that got better by the end. Staff looked fed up. So did the passengers. Queued up with other Brits to complain, which I have never done on a cruise before. WiFi, pretty expensive, didn’t work for over a day and no refund given. Asked for advice from reception re the ports, was told they don’t give maps or advice, check the internet. Problems with disembarking, confusing advice and was booked flights through same company which left at 7pm, was told it would cost another 25 euros per person to stay on boat, so left, got ordinary bus 7.50 e. per person, to airport. No one from my family, or others we shared dining tables with, would go with Pullmantur again. Have never said that about a cruise line before. Read Less
1 Helpful Vote
Sail Date: February 2018
Lovely looking ship and cabin was clean and functional. Cabin staff great (Boyana). The excursions we chose were good and reasonably priced. However, the food was a major let down. We tried the Waiter Service Dining Room - ... Read More
Lovely looking ship and cabin was clean and functional. Cabin staff great (Boyana). The excursions we chose were good and reasonably priced. However, the food was a major let down. We tried the Waiter Service Dining Room - ‘poached eggs’ consisted of one yolk that was just about warm, served with two pieces of bacon. The Buffet Breakfast was ok - the Buffet Lunch was poor - we actually could not find anything we wanted to eat on three days - and ended up with cheese and crackers. The Italian in the evenings was the best choice and although we knew the menu completely by the end of the week. Afternoon Tea was the best meal of the day. We ate once only, thank goodness, at Kore La, Speciality Restaurant - never had fusion food like that and will never do again hopefully. Total waste of money. The pool area was ok but noisy, however the Glass House was an oasis of calm. Would not go on this ship again. Read Less
Sail Date: February 2018
it was something different from the normal holidays. Absolutely relaxing with everything catered for. Luxurious bed. Good dining experience - friendly waiters. Shows were excellent providing good entertainment. Deck activities were very ... Read More
it was something different from the normal holidays. Absolutely relaxing with everything catered for. Luxurious bed. Good dining experience - friendly waiters. Shows were excellent providing good entertainment. Deck activities were very entertaining and fun filled. Staff were excellent in roping everyone in. Jacuzi was not very well kept. Very little variety in food though - very bland.Breakfast was very good. Not hot mild so coffee got cold quickly (disappointing) drinks were a bit expensive. Bars were very poorly manned - long waits. the entire ship was very neat and well cared for. Staff were constantly working - hats off to them. it was disappointing not to go ashore. There wasn't a market / shopping activity for average traveller. not enough entertainment during the day. All activities started in the evening. embarking process was very easy. Disembarking a bit rushed. Photos very expensive. All in all a very relaxing trip. Read Less
1 Helpful Vote
Sail Date: January 2018
To see New Zealand again on a third attempt to see Milford Sound and Auckland - plus catch up with friends in Wellington. One out of three happened! Tender service long and slow - long waits to disembark at ports and to get back on ... Read More
To see New Zealand again on a third attempt to see Milford Sound and Auckland - plus catch up with friends in Wellington. One out of three happened! Tender service long and slow - long waits to disembark at ports and to get back on again, standing in rain and sun with no protection. Overcharging for drinks - limited day time activities, when at sea for more days than expected. Acceptable to not be able to enter Milford Sound with weather condition for safety reasons, but hey provide more things to do, lots of miserable and moaning faces. Auckland was also missed dearly for a lot of people unaware they could not catch up with family, due to technical difficulties (hey, can they not sort that out with 6 weeks prior to departure?) Most staff were lovely - a few very inexperienced and it reflected more as the cruise passed. Not as much entertainment as on previous cruises and as usual the slowest internet, that made even more people grumpier! A lot of money to pay to feel we couldn't wait to get home :( Read Less
1 Helpful Vote
Sail Date: January 2018
I don’t know why I picked this one should have picked another one, ship looked run down toilets kept blocking food in the horizon court was poor quality more aimed towards the Asian market, prior dining room times and seating ... Read More
I don’t know why I picked this one should have picked another one, ship looked run down toilets kept blocking food in the horizon court was poor quality more aimed towards the Asian market, prior dining room times and seating arrangement changed to anytime dining,I get the impression princess didn’t care about the passengers on this cruise bathroom in the public areas paper towel runs out and they put a box of tissues in to use to. Dry your hands entertainment average in the lounges and bars atmosphere was flat, Promenade was always beening closed, have a lot more to say but read the survey I filled in selling poor quality power adaptors that didn’t work no speciality restaurant like Curtis stones SHARE , or sterling steak house , so that just lets me know princess have a lack of communication unless it’s plus for them, I now refer to the golden princess as the goldenPig Read Less
Sail Date: January 2018
the rates are very reasonable. my husband and i were honeymooning and what better way to have your first experience together as newly weds. the restaurants are very clean and the waiters are very friendly and professional. Samunti from the ... Read More
the rates are very reasonable. my husband and i were honeymooning and what better way to have your first experience together as newly weds. the restaurants are very clean and the waiters are very friendly and professional. Samunti from the IL Galeone Restaurant would be reason for me sail again with MSC very funny guy.The cabin was very warm apart from the small size of the shower everything was just fine. The housekeeping team very helpful and always willing to assist.The lounges were just to the TEE, we spent most of our time at the Manhattans Lounge the entertainment really kept us going. This is where all the ladies took advantage of the chance to dance with the Officers, dream come true for me. Don't tell my husband i said that. Lol. As for the shows perfect, Stephen job well done, the last show really left me in tears, i felt very emotional when the time came for us to say goodbye to the Ship, really felt like another home away from home, we made new friends and became one big happy family during the 4 days.Job well done MSC your staff is well trained and they did everything with big fat smile all the way. we still would like to go see Pomene because the trip had to be cancelled due to the whether. thank you for making our honeymoon memorable. Read Less
Sail Date: January 2018
This was one of my bucket list items and what an experience my wife and I had fantastic that is how I will describe it I feel it is a must. The embarkation was handled so professionally MSC Staff you guys were great. The cabin where ... Read More
This was one of my bucket list items and what an experience my wife and I had fantastic that is how I will describe it I feel it is a must. The embarkation was handled so professionally MSC Staff you guys were great. The cabin where we were in very comfortable great stuff , although I feel the shower could have some improvement. The food was great 24/7 service no problem well organised and you dine wherever you really feel comfortable. Staff from various countries very helpful and respectful always a smile on their faces and I must compliment the staff who is keep the Sinfonia spotless everyday all day long. Great entertainment on and off the Sinfonia , my hi lite was the music in the Manhattan Bar great music great entertainment and people participate that was great to see. On deck various games for adults as well as kids , I will recommend anyone to go an experience this , it was fantastic I definitely will do it again and to crown it all my wife is cared of water or heights and she enjoyed herself tremendously. The Sinfonia Rocks. Read Less
1 Helpful Vote
Sail Date: January 2018
Getting on the Ship is a task in its self getting your cabin after traveling 14 hours all you want is to get into your cabin but nope after 2 oclock you can get in then your case does not arrive at your door till around 8oclock shocking ... Read More
Getting on the Ship is a task in its self getting your cabin after traveling 14 hours all you want is to get into your cabin but nope after 2 oclock you can get in then your case does not arrive at your door till around 8oclock shocking customer service if they cant cope cause its a massive ship they should hire more staff !!!! Then when you do get sorted even tho your all inc its still money money money thinking wow got this and that on board but it costs you !!!! Entertainment and Food were great some of the staff could do with a bit of learning what manners are !!! Deffo not be returning to this ship !!! GETTING OF THE SHIP IS LIKE A CATTLE MARKET make sure you disembark early so you can find your case as there all stacked like a cash and carry . Read Less
2 Helpful Votes
Sail Date: January 2018
Cabin: 14063, Aurea Whirlpool Suite, Forward Facing Balcony Experience: Aurea Cruise Departure Date: 1-27-18 (Western Caribbean) First time cruising with MSC and overall the cruise exceeded all of my expectations. I would ... Read More
Cabin: 14063, Aurea Whirlpool Suite, Forward Facing Balcony Experience: Aurea Cruise Departure Date: 1-27-18 (Western Caribbean) First time cruising with MSC and overall the cruise exceeded all of my expectations. I would definitely book another cruise with them. Observations: -I only noticed the sewage smell on Deck 19 near the HVAC exhaust ducts and it was a faint smell at best. I never smelled anything in the interior of the ship. There still appears to be some gremlins in the plumbing system though. The toilet in our room stopped flushing on the 3rd day. We called guest services and the toilet was fixed within 24hrs, so not a major inconvenience to us. -All of the technology of the ship worked perfectly. The touch screens around the ship were very helpful. The kiosks for registering my credit card were quick and easy. Never waited in line and the whole process took about a minute to complete. -There was salted butter on our table for every meal... -The overall design of the ship is amazing. The public spaces are visually appealing and always kept very clean. The ship design does a great job of dispersing the 5,100 passengers around the ship so that none of the areas feel crowded. Even on a sea day with bad weather, the ship was not crowded. -Embarking and Disembarking the ship in port was the quickest I've ever experienced on a cruise ship. We were able to get off the ship within 15 min, and able to get back on in about 30 min. -The spa and gym facilities are very nice. Plenty of machines and free weights to get a workout in without having to wait for anything. The thermal area of the spa is spectacular. The sauna, dark steam room, light steam room, salt room, and giant hot tub were all very relaxing. The thermal area was also never crowded and very relaxing. -The food on the ship is adequate. I don't go on cruises for food as it is all essentially mass produced banquet food, so that is where my level of expectation is set. The food on Seaside wasn't any better or wore than the cruises I've taken on RCI, Princess, or HAL. Buffets: We used both buffets and were always able to find something to eat. The pizza and burgers were always good for a quick snack. We also never had any issues finding a place to sit. Main Dining Room: The food in the main dining room is also adequate. Nothing special, but not terrible. The service was always very prompt and we always had drinks, bread, and butter offered to us. Overall, the entire meal took a little over an hour. Specialty Dining: We ate at all of the specialty restaurants and they were all very good. The value for the money is hard to beat. Overall the inclusion of the drinks package, free coffee, gelato, access to the Thermal Spa, free massage, private sun deck w/ bar, MSC Seaside is well worth the money spent. I wouldn't consider MSC to be a "budget" cruise line in any way. Read Less

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