1. Home
  2. Cruise Styles
  3. Singles Cruises
  4. Singles Cruises Cruise Reviews

167 Singles Cruise Reviews

Staff Great but Ship Needs to Retire Don't book room 9042, Cabin review follows. Dated, uncomfortable, obstructed view and Aqua Class Bathroom is a joke. Upon arrival, was astonished at the ease of embarking considering the ... Read More
Staff Great but Ship Needs to Retire Don't book room 9042, Cabin review follows. Dated, uncomfortable, obstructed view and Aqua Class Bathroom is a joke. Upon arrival, was astonished at the ease of embarking considering the Corona Virus issue. Didn't seem like much screening and no questions asked. Food just Okay, entertainment bearable. Seems like they hide the talented individual performers in hallways. Val (I think is her name) was super talented but hard to find during non dinner hours. I wasn't thrilled with the fact that passengers could lean over the glass protectors in the food court area exposing Lord knows what to the food. Daytime performers were disappointing-I feel more variety is needed. Current music welcome, This was my 4th time on this ship and most likely my last. You need to know that the staff is excellent though. I hope they all get upgraded to a better ship. On "PERKS" several came with my big "deal" Internet, tips (we always tip individually in addition) and an onboard credit and drink package. Had to upgrade the "free" drink package as it didn't include what we drank! The "free Internet" was an equal joke as I didn't use it, but had to buy extra time to print my boarding passes. Soooo aggravating Read Less
Sail Date February 2020
Let me start by saying I have been on many cruises. CCL, NCL, RCL, Disney and on the River Nile. Any time in the Caribbean in February is nothing I can complain about. Embarkation was pretty smooth. Debarkation was chaotic. I ... Read More
Let me start by saying I have been on many cruises. CCL, NCL, RCL, Disney and on the River Nile. Any time in the Caribbean in February is nothing I can complain about. Embarkation was pretty smooth. Debarkation was chaotic. I don't understand why St. Thomas was such a short stop. Either you went to the beach for a couple of hours or you shopped. No real time to explore St. Thomas or St. John. The ship was absolutely packed to the gills. Only two elevator banks for that many people? We thought we remembered more on the Getaway two years ago, or different location for them. Perhaps someone elss knows if I am wrong about that. The bars were ridiculous. You had to wait way too long for drinka. When you know you have that many who have the alcohol pkg, you should increase your number of bartenders. The bartenders did an amazing job considering that challenge. The food. Boring pretty much in the main dining. Nothing special. No filet or lobster night. And their salad bars are a joke. That is one of the things I most look forward to on Carnival ships. They have an amazing salad bar. Upcharge restaurants - it is true, no more crab at Ocean Blue. Cagney's was pretty good, except that we hsd a couple of crew, young performers on the ship clearly on their first date, and they gossiped about many of their colleagues by name all during the meal. Moderno was pretty good. Best salad bar on the boat, and never-ending meat, some of which was overcooked. The pool area. What pools? One pool for over 4,000 people? It looked like spring in Cancun. And the hot tubs were crawling with children all day. We thought we remembered at least another pool on the Getaway back by the Spice H2O area. The thermal suite was amazing. Well worth the money. The rest of tg h ed spa is just expensive, as usual. Entertainment - good. We saw Six, which I really liked. Those girls can sing and dance. We did not see Velvet. Escape The Big Top was sold out. The 80s band, Switch, at Syd's Pour House was good. The other band that played there I thought was only ok. Nowhere near as big a crowd. Didn't go in the disco. Stateroom - We upgrade bidded for a spa balcony. Probably paid too much, but I'm not sure of that. It was fine, deck 14 way up front near the bridge. Alot of people had problems with their toilet not flushing.no more towel animals and our room steward had absolutely no personality but he did an ok job. I think that is all I have to say. Maybe I will think of more. But I will not go on the Breakaway again. Too many others to choose from. And I am selling my cruise credits. A friend of mine was cruising Royal at the same time, and he posted a picture of them all dining on filet one night, and 30 lobster tails to share between 10 of them. This was in the regular dining room. You still get that on Carnival in the regular dining. Read Less
Sail Date February 2020
I chose the cruise V014 - Broome & Treasures of the North because of the destinations of the cruise. BIG MISTAKE - we visited Geraldton on the Monday after leaving Fremantle on the Sunday, I prebooked a tour of Geraldton - it was hot ... Read More
I chose the cruise V014 - Broome & Treasures of the North because of the destinations of the cruise. BIG MISTAKE - we visited Geraldton on the Monday after leaving Fremantle on the Sunday, I prebooked a tour of Geraldton - it was hot in excess of 40 degrees at 0900 we were trundled up to the HMAS Sydney memorial whilst nice was very hot, during the chat from one of the gents volentering I heard a thump, looking around an elderly lady collapsed from the heat, hitting her head heavyly on the ground, I stood back for a moment expecting that the tour crew would attend but no, people wanting to move her after she hit her head hard, I then had to take over to offer first aid whilst waiting for the ambulance, this was totally unacceptable as the tour leaders should've known first aid and not let a guest take over. We boarded the ship to sail to Broome to hear from the captain (which was very rare) to advise we wouldn't be going to Broome due to a pending cyclone that we would sail onto Exmouth and then anchor for 2 days and tender to the town, that is out of tourist time. The towns people were amazing to welcome us and one of the best bakeries in the country can be found in the town centre - best pies in the country.. So 2 days spent just filling in time when in actual fact we could've sailed on to Broome and returned before the cyclone as Broome was not affected by the cyclone. We then left Exmouth and sailed south for day upon day at a speed between 5 - 7 knots again just to fill in time after it took 24 hours to get from Geraldton to Exmouth and 3-1/2 days sailing south to cover almost the same distance, we then arrived on Monday to Busselton where the ship arranged at short notice a tour to Margret River so I though anything to get of this ship, paid the money to be tendered to the mainland only to be met by a school bus to take us on tour, we arrived in Margret River at midday to be told to be back on the bus at 1300 to return to the ship. 1 whole hour WOW - we returned to the Busselton Wharf to be greeted by a line of about 500 mtrs of people awaiting to tender back to the ship, people we melting in the heat and the poor local visitor volunteers tried to help, another pax failed on the tender on the way back to the ship. We were then moved just enough of the coast were we could see Australia but not actually visit and then anchored there for another full day, where we could've have stayed at Busselton and visited the region. but NO don't give your guests options to do things. on 1 of the days both pools were empty so no swimming as the seas were apparently rough - NOT... then a return to Fremantle on the Wednesday with SO many very unhappy pax - the captain as mentioned was rarely seen and very rarely heard of, was it because he ruined so many peoples holidays. I manage hotels and resorts and if I treated my guest like this I would be hung. As a fairly new comer to the Australian market CMV promised the world with their cruise and the ship on offer. So disappointing I cant not really put into words, but will try without emotion. The company clearly offers cruises to a much older market which is not promoted on their site, don't get me wrong there are no issues there but they need to be open and honest with their products. The ship whilst older has probably seen better days - the public areas were upgraded by P&O as the Eden - I'm not certain that CMV really did any changes apart from stickers over P&O logos etc. You read many reviews about dirty windows and they are not wrong.. The crew are international with a mix including Ukrainian who much like Germans are not known to be over the top wth their humour - but I can say the crew do their best, service was always forthcoming at bars and outlets. I really believe that CMV need to recruit a dozen or so Australian hosts that can walk around the ship and take the pressure off the crew who do in some instances have issues with the Aussie language as their second or third language. Now back to the cruise. Embarkation seemed ok with no pressure - as always it appears pax do not read their boarding times and all want to board when they arrive at the port. I was Blue labeled therefore boarded around the first to board, we were a domestic cruise so very little to no security which was odd. We were walked to the embarkation point, asked to show our tickets and were given a handwritten card with the cruise card attached, then we moved toward the gangway and boarded the ship where there were tables lined up with staff behind laptops taking your credit card details and directing you to your cabins which were ready when boarded, I was surprised to see my bag waiting at the door of my cabin which was a positive. I went searching to buy a lanyard - went to the poorly stocked shop to be told we have sold out a few cruises ago. The laundry was $11.00 for wash and dry but the laundry on desk 5 Out of Order apart from one drier by the second last day on one washer on Deck 6 working so I lined up for the crew to open the door at 0900. Cabin 5054 - The cabin crew as always very helpful and friendly - the cabin has had carpet replaced at some stage over the years but everything else original, which was looking a little tired. But it was clean and bed was comfortable along with pillows, sofa in the room was an added bonus, small older style lcd TV and DVD player attached - has proberly seen better days. Bathroom as expected and usual for ships of this age but with a shower over bath which was better than the small showers on others ship with the sticking shower curtains. Plenty of storage with 6 large drawers and plenty of hanging space with both male and female hangers. The A/C control was digital in this cabin so you would see the temp fluctuate from 21 to 25 degree. The TV had some movie channel which were years old and not good picture quality along with ABC news and GWN7 due to the angle of the TV the remote wouldn't work from the bed hence the sofa came in handy. Being on deck 5 outside the deck 6 promenade was above the bed so you would often hear footsteps or stomping throughout the day and night so be aware of this for deck 5. Dining - 3 main restaurants all tendered to serve the same as the bistro but better presented or with a little variety just to make those dining there feel a little better. There was the Chefs Table and The Grill, I tried to dine at the grill for my birthday at sea but was refused as I was in dress shorts and buttoned shirt - I needed trousers to be allowed in to dine with those wearing T Shirts etc, I asked If I could have the meal as room service and I would wait and take it away on a tray myself but no was the answer event thought I was happy to pay the $49. So dining for me was the Bistro - if I ever see roast pork or any of its similar ways of preparation I will be sick, it was served every night. I was surprised to see lamb on a couple of nights which was a real treat along with baked rib fillet and chicken was another nightly repeat offering. Appears the outlets still carry the names branded from P&O. The food was ok - not 5 star but not the worst on offer. We had a deck BBQ with pig and chicken on spits along with normal BBQ fare which was nice but the day was very hot with flies and I felt for the staff working over the BBQ's. Breakfasts as expected but the toast was odd and often hard as,but you made do, the hot water stations often ran out of water etc. Lunch was a mix again and at 1530 was afternoon tea with scones and various odd textured cakes. The scones were OK along with the jam and some sort of cream but all good with a cup of tea. The burger/pizza bar offered a hamburger, a hotdog and a single pizza choice and baskets of chips. The coffee shop offered coffees, hot choc & higher quality teas at a cost and some cakes different to the interesting textured cakes in the desert buffet - one good thing was that staff serve you from behind glass that avoids people piling plates and wasting it or tasting it and putting it back - this stops diseases also which is great as the number of peoples carless hand sanitation. Bar staff Anton and Dometri were fantastic at the Lido Bar Entertainment - Well trivia with International crews not knowing how to pronounce words was more frustrating. There was an Aussie speaker on board for birds and another for Australian history which were in often full with no chairs to listen so you moved on. Bingo on seadays was at 1630 in the Dome at a cost of $10.00 for one ticket that was odd as they played 3 games on the one card but it filled in some time. The shows, well I will just review the Abba show, to see dancers dressed in almost Cossack costumes with singers one who thought she was an opera singer and the others were extremly very average. It was like a CD with gap between each song. The Cruise Director Freya was really not what a cruise director should be. She was rather bland and really not entertaining and was only seen on occasion. Service - As described but they do need to employ some Australian hosts to avoid the grumpy older Aussies being rude to international staff. Read Less
Sail Date February 2020
My husband found this cruise on Travelocity at a very good price. We have been on 13 cruises but never with MSC. At such a great price, we thought we would give it a try. Boarding the ship in Miami was a breeze. Embarkation was swift ... Read More
My husband found this cruise on Travelocity at a very good price. We have been on 13 cruises but never with MSC. At such a great price, we thought we would give it a try. Boarding the ship in Miami was a breeze. Embarkation was swift and orderly even though the staff wasn't exactly the friendliest. This should have been our first sign of things to come. Once on board, we noted how dated and in need of repair the ship was. My 8 year old son pointed out loose tiles in the shower and that the air in our cabin wasn't working very well... my 8 year old who never notices anything. I don't mean to be petty, but I am going to be petty here... Every other cruise line we have been on, we would get a towel animal and a little chocolate left on our pillow at night. Not on this ship. Our room steward was attentive and kept our cabin clean, but we missed the little "above and beyond" measures that we had come to expect as the normal standard through other cruise lines. The dining hall our first evening was a complete disappointment. It felt as if it was their very first time doing anything! Toward the end of our meal, the head waiter for our area made to over to introduce himself and it was a complete game changer. From that moment on, he made a point to seek us out for each meal. He guided our wait staff in making certain our drinks were kept filled and our food made it to us hot and delicious. The entertainment crew on the MSC Armonia was the absolute best we have ever seen on any cruise we have been on. I am not sure how many hours they put in on their performances but you can tell they work hard to perfect their routines. Each night before they would go on, the ship's cruise director and his team would warm up the crowd with giveaways and hilarious antics. I do not know what these staff members get paid but it is not nearly enough! Everything else just seemed way too crowded to enjoy. Our first port of call was Jamaica. We had to tender to shore. You had to stand in line to get a ticket to take the tender to shore. They passed out tickets through number 25 or 26. My family and I were able to make it to shore on the number 9 tender. I have heard conflicting stories about what number they stopped calling tenders at, but what can be said is that not every passenger was able to get off of the boat that day and experience Jamaica. It was not a good day. I think if they had run out of rum on board, there might have been a mutiny. Grand Cayman was, well, Grand Cayman. overpriced, hot, and busy. Costa Maya was very nice once we left the port and hired a taxi outside of the port gates to take us to Chacchoben for the day. Very nice and relaxing... and about half the price the cruise line wanted for the same tour. The day spent at Ocean Cay is a nice day if you enjoy swimming and the beach. I do not. My husband and children LOVED it. They love sun, sand, and water. Me, not so much. Would I ever sail on this ship again? No. Would I ever sail MSC again? I am not sure. I will be doing much more research and reading reviews before booking my next cruise. Read Less
Sail Date February 2020
We were told the ocean view cabin were big enough for 3 adults. What they did not tell us is you get 2 twin size beds and 1 sofa bed that is as hard as the floor and does not open to a full length twin bed. I am only 5.3 and I was not able ... Read More
We were told the ocean view cabin were big enough for 3 adults. What they did not tell us is you get 2 twin size beds and 1 sofa bed that is as hard as the floor and does not open to a full length twin bed. I am only 5.3 and I was not able to lay straight for 5 nights. This is my 10th carnival cruise. The 3rd bed has always been a pullout or a bunk bed. When I went to guest services she said the room measurements are listed in the cabin descriptions. Maybe they are, but know one expect an 3/4 size of a twin bed as a third bed. They did come and add extra padding to the mini bed. I just feel they should make it very clear the 3rd bed is for children or a person under 5 feet tall. Had I known I would have gotten a private room or not taken the trip. I have back issues already. My roommate are both tall and barely able to keep their feet on the twin beds will never take this cruise ship again. I loved all my other cruise with carnival, it was just this ship. Small cabins, only 1 dance club, bad internet throughout the ship. Read Less
Sail Date February 2020
I was very excited to go on the seaside. Unfortunately from the beginning we had issues. We arrived and our room was dirty. Blood stains on sheets, feces in bathroom toilet, shower clogged. They did come and re-clean room. We then ... Read More
I was very excited to go on the seaside. Unfortunately from the beginning we had issues. We arrived and our room was dirty. Blood stains on sheets, feces in bathroom toilet, shower clogged. They did come and re-clean room. We then never received luggage. We called on it and then later in the evening our bag was left in the hallway broken and items were falling out. WE called the reception and they apologized that they damaged the luggage and lost several of our items. They stated that if we make a claim that we would be reimbursed at the end of our cruise. The following day the electric socket in the room started sparking and the built in hair dryer caught on fire. They came to fix the issue again. The whole cruise was not good and the maintenance on the ship was not good either especially for being a newer ship. The ship was understaffed and there was always a wait for ordering a drink from the bar The service in the specialty restaurants definitely didn't match the high prices they charge for average quality food The ship charges for everything. its really shocking the price they charge too. The internet fees are the highest I have seen on any ship and I have been on over 20 cruises. When we got home we made a claim for our damaged luggage and lost items that the ship lost and was told by customer service that they would not help in any way since we didn't buy the travel Insurance. I explained why would we need the travel insurance if it wasn't our fault. They said they don't cover any damaged caused by the ship or members of the ship even since it was their fault. I would recommend that you look for another company. The rates are cheap but that's what you get... The WALMART of cruises. CHAEP AND BAD CUSTOMER SERVICE Read Less
Sail Date January 2020
Overall a great cruise. It’s smaller and older, but it has great charm. It’s obvious it’s an older ship by the decor, but I kind of enjoyed the decor unlike most. I think it shows character. Staff is phenomenal! They have the ... Read More
Overall a great cruise. It’s smaller and older, but it has great charm. It’s obvious it’s an older ship by the decor, but I kind of enjoyed the decor unlike most. I think it shows character. Staff is phenomenal! They have the absolutely best hospitality I’ve ever experienced. They were friendly, helpful, and personable. I only told a worker my name once and then they remember it and greet me every day. Our room attendant made towel animals for us every night. He was beyond sweet. I’d come again just for the service received. Food was okay. Some things were REALLY good and others fell a little short. I am culinary arts student so maybe I am a bit more picky than the average person. They always had fun, free activities available. Very family friendly. Mostly families and older couples on this ship. Everyone is nice and talkative. Would recommend. Read Less
Sail Date January 2020
I am a Platinum Member with NCL and am struggling with what is wrong with them. I hope it was just the Epic, but I am not really sure as it may be fleet wide. This was the worst cruise I have ever experienced and it all centered around ... Read More
I am a Platinum Member with NCL and am struggling with what is wrong with them. I hope it was just the Epic, but I am not really sure as it may be fleet wide. This was the worst cruise I have ever experienced and it all centered around services paid for were not given and NO ONE at NCL was willing to address that they dropped the ball and fix the problem. We were traveling with NCL Air a day early to San Juan to the El Caribe Hilton. Which could've been great if I experienced it from more than a few hours of sleep. Due to weather we missed our connecting flight to San Juan, which was not NCL's fault. We had to arrive 12 hours late at 1am in the morning. I called NCL Air and the "Emergency" Help Line. Well NCL did not care. The Help line is only open during business hours Monday - Friday. Reread the last sentence and think what is wrong with that policy? I did get someone from NCL on the phone who argued with me about being picked up at the airport for the hotel. She said, "No way you can get picked up at 1am" - and "we don't pick up from the airport". I know from past experience both were incorrect, but she had NO clue. Surprise when we arrived at the airport someone was there to pick up someone for NCL just not us. This was rather upsetting considering how much we had paid for this service. WARNING - They roll everything into one package price so you can't get a refund on what they do not provide to you!! (This is what I come to understand) We Ubered to the hotel and found that the Hotel knew who I was, but had no information about the pickup and transport to the ship (in a few hours at 2am in the morning). Not even that a pickup would even occur. Our info on the letter from NCL said "we would be provided this information upon arrival at the hotel". We are still waiting? We called the Emergency number and guess what - CLOSED till 8am EST - 9am where we were. I called at that time and got a gentleman on the phone who still didn't understand the problem or seem to care. He did eventually call the transportation company and said someone will be there at 10:30am. So I went and found the lady in charge of transportation and guess what I was not on the list to be transported. Seems like NCL would've already check that? I had a boarding pass with all the fees paid but someone did not put us on the list so, no one knew to pick us up. (I assume it was NCL since they will not tell me otherwise) She guaranteed that she would've been there at 2am to pick us up but we were not on the list. I got a copy of the list to verify (which did no good. So we had to still Uber to the port and tried to deal with the issue for an entire 10 day cruise. Made 5 lengthy trips to the Hotel Desk and got a different response each time. Was told - "you didn't pay for it"; "The travel agent didn't pay for it", "Your boarding pass was incorrect" and 'finally we can't do anything on the ship because it happened on land". I was given a card to email NCL when home and guess what - received a form letter letting me know how many years of great service they have provided. Well guess what for 10 days they basically made my vacation a task of trying to find out WHAT I paid about $600 for? They were terrible at customer service. Ruined the whole 11 day vacation for me. NO ONE EVER SAID. "We are sorry, we made a mistake. What can we do to make things right. This could've solved everything on the 1st phone call to the Miami Office and on every encounter for well over 10 days. Unfortunately, I do already have the same services paid from on the Getaway in Europe in June. I am actually concerned now that I will be left at the airport in Rome again and no one from NCL will care and of course no help line on European time. I am in charge of that CC Meet and Mingle certainly would expect to be treated at least fairly or it will be a very interesting Meet and Mingle for sure. Due to this issue it was the worst cruise of our lives. Spent hours waiting in line and making phone calls and NEVER found anyone from NCL that actually cares. We have two more NCL cruises already booked, but seriously are considering changing to another line that will accept our Platinum Status and treat us fairly and with respect. One last shot in June - Then I can let you know. Sorry if this was boring to anyone. But if it were to happen to you, you would probably feel differently. Thanks, for reading. Caveat Emptor We did not see San Juan this time - due to the flight delay. Though it is a great port. All the other ports were good. We loved Bonaire - so glad we went sailing and snorkeling there. We really only went on the Epic this time due to the itinerary. It was not worth the trade off. Had constant problems two years ago on the Epic and spent a lot of time at the Hotel Desk then too. We have never complained about anything on ANY OTHER ship. Embarkation was done in a way to remove our Platinum Status. We were told in writing to not come prior to 1pm or we would be on the street waiting. So, surprise they were letting 1st time cruisers on the ship at 10:30. This was done on purpose. So what do we get for Platinum???.. A chance to have the Posh Deck sold out to first time cruisers is what. The EPIC is a very dark and dismal ship. The cabins have no storage at least our aft balcony did not. Did a cabin crawl and found that the Haven Cabin and Studios were wonderful. But in the other, there is no light in the aft cabin - you will need a flashlight if you want to shave or put on makeup. I think the interior rooms have more light. The weird Bathroom configuration is not a problem to us. The bed however, is not made for anyone taller than 5'10" - You can't pull it out from the wall in this room or you can't walk in front of it to get to the bathroom. You will have to sleep sideways. There was a problem with the phones on almost the whole ship were the message light flashed for the whole cruise. Everyone was asking for it to stop. They could not stop it. So you never new if you had a message as you always had a message and the way to turn off the flashing orange light was to cover with a towel. Dining in the Specialty Restaurants is very good except on the 2nd time in Le Bistro I had to sit on a bench that was worn out - The table was just below shoulder level. I told the manager and he either did not care or does not understand English. The 1st meal was great and with great service. The rest of the specialty restaurants were all 5 stars. Love Cagney's. The Taste has really POOR actually unacceptable service. We had to ask the manager to get the waitress to take our drink order for dinner. Breakfast will take you over an hour - don't order an Omelette they will tell you it will take even longer. The breakfast staff was pleasant, but it should not take 1 hour to sit and eat eggs and toast. Did this twice same time. The food is okay if you can get it. The Great Outdoors Area is great if it doesn't rain. If it does there is a mad dash inside and you will find NO Place to sit and eat if you can even get to the buffet. So breakfast on the Epic can and will be a problem. Found that a different days there was NO coffee 2 days and 1 day No coffee cups. I don't mean they had to go get some. There was NO Coffee cups available. When the coffee was out, it was out from two machines for all of breakfast. Oshean's is a good place to eat and we found it was much less crowded. Advice let the other stand and wait at Taste - go there. We enjoyed the Magician and the Juggler onboard. The comedy we saw was really not that funny, but it was okay. Priscilla is a walk out, a waste of time. They have the Beatles, But if you want to see them in the Cavern, you will have to camp out all day like a new Iphone is being released. There is NO ROOM in the CAVERN. They do perform a couple of times on the big stage. They are okay, but not a great cover band. The musicians that we witnessed around the ship seemed to always start late and take their breaks early. So there was a lot of silence in the bars and public areas. This was really not a good experience. Our room steward was excellent. The laundry was excellent. The bartenders at the Maltings Bar were as good as any on any ship. The bartenders at the Posh seemed to be hiding in the kitchen most of the time. At times if there is inclement weather you will find that they will not open up bars below on the ship. You will just be out of luck. Disembarkation was actually very good. I would not take this cruise on the EPIC for any price ever again. I WILL NOT SAIL ON THIS DISMAL, POORLY RUN SHIP EVER AGAIN. Though the itinerary was awesome, you should at least have great service and get what you pay for! It is easy to provide customer service when everything is going well, however on this ship, when something went very wrong - NO ONE WAS WILLING TO DEAL WITH IT. Vacations are times to rest, not to try to get what you have paid for the entire vacation and even weeks after. I am extremely displeased with how we were treated. Caveat Emptor - Beware - you take this ship, but sail at your own risk as there will be little to no help if they screw up your vacation!!! Read Less
Sail Date January 2020
All temperatures in Celcius. Times in the 24 hour format. Currency onboard GB£ Embarkation/Disembarkation. I flew from Manchester (UK) on a Dreamliner. My bag was checked in and I went through the usual security. We landed at around ... Read More
All temperatures in Celcius. Times in the 24 hour format. Currency onboard GB£ Embarkation/Disembarkation. I flew from Manchester (UK) on a Dreamliner. My bag was checked in and I went through the usual security. We landed at around 1630 local time and we were bussed to the ship which took around 45 minutes. Unusually, we didn't go through passport/customs when we arrived. I expected to go through the normal checks but this didn't happen. We did, however, have our passports checked when we arrived back to Barbados. I think that this needs to be reviewed. We entered a large building with literally hundreds of people waiting to check in. P&O don't do online checking in (although a recent announcement from P&O for the new Iona will introduce online checking in) so I had no choice but to wait inline. I eventually boarded at around 1830 and by this time I had been travelling for around 17 hours, I was very tired so I went directly to my cabin to wait for my bag. My bag was not there so as I had a bit of onboard credit, I decided to have a few beers in Brodies-the "pub" style bar. My case didn't arrive until well past 2300. I only found it because I was coming back from Brodies and my bag was in the corridor. I realise that "turn around day" is the busiest time for the staff, but everything was in this bag and I needed to unpack before turning in for the night. Disembarkation was a different story. I will say at this point that most of the problems were not of P&O's doing. My flight was scheduled for 1820. I left the ship at 1500 and I was bussed to the Grantley Adams International Airport (GAIA). Again we went through security and I settled in for the wait. I got talking to a couple of sisters who was on the cruise which helped kill the time. At around 1630, the airport display said that we were boarding at Gate 13-this is on Friday 13th. Not a good omen. At our time, the plane had still not turned up at our gate. The GAIA is around three to four soccer pitches long but only half as wide. There is ample seating but the main walkway is only around 15 feet wide. At around 1700, a Virgin Atlantic plane turned up-not our Dreaminer. We were then told that our gate was now Gate 12. This meant that up to 900 people had to swap gates. Taking into consideration the width of the walkway, things got a bit busy and tempers started to fray a little. By now it was 1900 and we were 40 minutes late. At 1915, we were bussed to our plane. GAIA does not have the usual international airport style bridges to board the planes and all of the planes sit on the tarmac. Everyone was onboard by 1945 but the captain came on to announce that there were still 18 wheelchair passengers to board. He also added that the airport only had one lift for the disabled passengers. This one lift had to serve-what I estimate to be-16 to 18 planes. We eventually took off at 2100-over two and half hours late. I arrived back to the UK only one hour late but the GAIA needs to sort out it's procedures quickly. Demographics. Exclusively British. I didn't hear any other accents (apart from the crew). There was a large contingent of Welsh and a some from the ethnic minority community. There were around 20 or so children (under 12-I don't count teenagers). As this was (UK) school term time, I didn't expect this many. The ages of the passengers varied from young couples to senior citizens. The ship and it's staff. The staff were brilliant and nothing was too much trouble. My steward kept my cabin spotless (and he was well rewarded) and the ship was kept very clean for the entire cruise. Well done to the staff! The ship is a mess. Azura is looking old. Worn carpets, threadbare seating, chips in paintwork and a general feeling that it had seen better days From the outside, Azura has rust streaks all over the hull. The crew repaint the hull but this is just painting over the cracks. Azura is scheduled for a refit this year (I believe this will happen in March or April) and she really needs it. Food and drink. The food was the usual high standard that I have come to expect. I had my evening meal in the Oriental restaurant on a table of six. Myself, two married gay guys Danny and Ryan, A senior Dutch lady Henrietta (who has been living in the UK since 1971), A girl Clova and Andrew. Clova only had one meal with us and disappeared. I didn't see her on the ship again. Andrew only turned up four times (he said he didn't do "sit down" meals) which left the four of us. We got along very well. At the start of the second week-just before we arrived in Antigua-Henrietta was visibly upset. She explained to us earlier that she was supposed be on the ship with her sister but she was taken ill and couldn't travel. She said that her sister had died in the morning. We were upset at this news and tried to console her the best we could but the trauma was obviously evident. The next night after we left Antigua, Henrietta didn't turn up and we never saw her again. The ship kindly allowed her to use the phones to contact relatives in Holland but we were convinced that she left at Antigua as the island has an international airport. The breakfast buffet was the usual "full English" bacon, sausages, eggs cooked in vareity of ways, tinned tomatoes, baked beans, cereals, porridge, Danish, muffins (for breakfast?), smoked haddock and kippers (to non British readers, kippers are heavily smoked herring-I particularly enjoy kippers for breakfast), minute steaks, fruit. The lunch buffet featured carveries, seasonal veg etc. They also had themed days..Italian, Caribbean, curries, English pub food. All very good. Evening meals were similar to lunch with much the same style of foods. There was a small selection of foods for people with dietary requirements-gluten free, vegetarian and vegan-but these were very limited. Now to a subject that really gets up my nose-alcohol prices. P&O claim to charge UK pub prices. Not where I live they don't. Draught beer (served in UK pints) was around £4.50 to over £5 a pint for some premium beers. Bottled beers of 330ml are around the same price. I was drinking Corona which was £4.40 a bottle. If I lived in London, I would expect these sort of prices. My regular pub charges £3.30 for lager and if I went to my local Wetherspoons (to non British readers, Wethersoons is a major UK pub chain) I would pay around £2.80 for a pint. So no P&O don't charge pub prices and they charge as much as they can get away with. If P&O dropped these prices, it would make me happier and I'm certain that a lot of people would agree with me. Our intinerary/excrsions. We visited St. Maartens, St. Lucia, Tortola, Grand Turk, St. Kitts, St. Vincent, Antigua and Grenada. I did several excursions-mainly sightseeing-but I did enjoy a coastal hike, visiting a chocolate processing factory and a beach hike. I will say that the official excursions are a little pricey and I felt that some of these were a bit "whistle stop" with not much time to see or visit properly. I did my own thing on two of the islands-Grand Turk and Tortola. Grand Turk is a mess since the recent huricanes and beyond the "tourist" port there really is nothing to see. NOTE: If you do your own thing and miss the sailaway, it's your responsibility to get to the next island at your own expense. The ship will not wait. If you do one of the official tours and you're delayed, the ship will wait for your return. The local taxis and guides are not obliged to get you back to the ship on time. It would only take a breakdown or a puncture to ruin your cruise. Entertainment. I don't do shows but I did see a Tina Turner tribute act. She was exceptionally good. There was the usual troupe "Headliners" doing West End musicals in the main theatre. I heard mixed reports as to how good they were. There was two resident bands-Pulse and The Fantastic Four. Pulse were ok but The Fantastic Four-although there were four of them, weren't "fantastic". There's an orchestra-who apart from accompanying the Headliners in the theatre-also did a Glenn MIller tribute. This was very well attended and they were very good. There was also a guest speaker-a retired criminologist-who gave lectures on serial killers and the like. Although murders are a gruesome subject, these lectures were very interesting but sadly not well attended. There were the usual pub quizzes and karaoke in Brodies and of course football (soccer to non British readers). I don't do football (I'm F1 and Rugby Union) but they only sport shown in Brodies is football. The ships TV system had Sky News (the only news channel that doesn't have any news), Sport 24 (football again) and a selection of free and pay-per-view films and TV shows. Weather. The temperatures were in the high 20's to low 30's during the day and didn't drop much below 20 degrees at night with almost wall-to-wall sunshine. We did have a couple of days of rain but overall the weather was excellent. Observations and other stuff. Sadly, we had two deaths on the cruise. One in the first week and one in the second. Obviously, no details were forthcoming about the people concerned due to medical confidentiality. There were also two medical emergencies. We were leaving one island and we were about 50 feet from the quay when we had to reberth due to a medical emergency. The person was carried off the ship to a waiting ambulance. The day after we left Grenada (our last island) the captain announced that we were diverting to Martinique due to a person who had suffered a heart attack. The medical facilities onboard are limited at best. Ambulances were on the quay to take the passenger off. We weren't allowed to get off and we were only there for an hour and a half. On the first day of the cruise, I went to the smoking area on deck 7 main promenade. There were three 20 something blokes having a smoke and a beer. An senior lady also joined for a cigarette. This lady spoke to these guys and told them in no uncertain terms that they'd "ruined over a thousand peoples cruise". Upon hearing this, the three guys let loose on this lady with language I can only describe a disgusting and they didn't care one bit. As I didn't want to get involved, I left to go to the smoking area at the other end of deck 7. Upon making enquiries with the staff, it turned out that these three guys were treating the cruise as a two week Stag Night (again to non British readers, Stag Night=Bachelor Party). Apparently, they would start drinking as soon as the bars were open and didn't stop until they were shut. They were also shouting all the time and generally being obnoxious. I'm actually surprised that they weren't kicked off the ship and I was pleased that they were getting off just as I was starting my cruise. Going back to the resident bands. In the open air bar, Pulse would sometimes play. The band was on the other side of the open air pool around 50 yards away. On one night I was sat with friends (on a formal night) and the band was so loud, my beer was rattling on the table. I was trying to talk but I had to shout just to be heard. A friend-Sabina-was only a couple of feet away but she couldn't hear me. I realise that the ship has to provide entertainment, but does it have to be so loud? For the first four days, the staff were extra vigilant in the public areas and the buffet. This was because they had Norovirus onboard the previous cruise. There were reports (from the previous cruise) of people filling up water bottles from the taps in the public loos. There was a member of staff on duty all the time (day and night) for the first four days at all of the public loos to stop people doing this. The water is perfectly safe to drink so why didn't people fill up in their cabins? The buffet staff didn't allow us to have self service-again for the first four days-which was a little inconvenient but necessary to stop any virus. Additionally, although the water is safe to drink, it did have a nasty metallic aftertaste which wasn't pleasant. This did clear up a little, but teas/coffee from the buffet didn't taste right. Conclusions. Food. Excellent with a wide variety in the buffet and main dining rooms. Drink. As I said in my review, alcohol prices are far too expensive and P&O need to think about this. £1 less per pint would be better. Staff. Again excellent and they kept the ship spotless all the time. Well done! The ship. Tatty, threadbare and going rusty. She desperately needs a refit which as I have said above is going to happen in March or April this year. Entertainment. MIxed reports of the "Headliners" shows. Guest speaker was very good. The Fantastic Four weren't, Pulse are too loud. All in all, the cruise was very good. Excellent staff, good weather, good food and friendly passengers. I am giving this cruise six out of ten. If you're thinking about travelling on Azura, wait until she's had the refit. Read Less
Sail Date December 2019
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the ... Read More
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the FOURTH cruise I've taken with Princess just this year alone - and my second on the Regal. I'm not the type to complain about every little issue on a cruise - I'm generally pretty easy to please. I did Panama Canal last month on the Island Princess and it was amazing. Zero complaints. I wrote a great review after that cruise because they deserved it. I just got home from a seven day Western Caribbean cruise on the Regal Princess. The ports of call and shore excursions were excellent, as always, but many things about the ship itself were pretty terrible. I don't even know where to begin, so I'll take it from the top... I boarded the ship the first day and headed up to the Riviera Deck to my stateroom - R311. I immediately noticed a funky smell in the hallway - almost like the cleaning products used to deodorize a toilet in a bus or airplane bathroom. It was pretty gross. I noticed that the carpets were wet, too, so I assumed that they had just wet vacuumed the hallways or something. I went into my stateroom and began unpacking. The carpet in front of my bathroom was also wet - bad enough that my socks got soaked after stepping on it. And the bathroom itself smelled like urine, which really bothered me, because I had the same problem last Spring in my stateroom on the Aloha deck. Later in the afternoon I went to explore the ship and stopped by the front desk to tell them about the smell in the bathroom. They said they'd have the steward take care of it, and he did - when I went back to my room an hour or so later, the bathroom had been bleached and scrubbed and the smell was almost totally gone (note: if you want your steward to take great care of you, give him/her a $20 tip at the beginning of the cruise as soon as you meet them and they'll do almost anything for you). I was tired that evening and decided to just order room service. This also turned into an exercise in frustration. I called several times and nobody answered. I was put on hold each time. After spending about 10-15 minutes waiting, I'd had enough and called the front desk to complain. They said they'd have the room service people call me back, and eventually, they did. I tried not to get too worked up about the situation because it was the first night of the cruise, and the room service staff are often pretty backed up at this time. I ordered the lobster and steak and paid $19 for it (it wasn't worth it, and not only that, they got my order wrong). Later in the evening I tried calling the dining reservations line to make a reservation for the following evening at Sabitini's, and same situation - nobody answered. I gave up after several attempts. That night I went to bed in a not great mood but was hopeful that the rest of the cruise would be much better. I was startled awake at 5:30am by a SCREECHING alarm that went off in my stateroom. I called the front desk and they said they were aware of the problem - someone else had also called from their room on Riviera to report the same thing - and that they were working on fixing it. The alarm continued screeching for another 15 to 20 minutes. At this point, I'm wide awake, and I go to use the bathroom. I open the bathroom door and the bathroom stinks like urine again. Now I'm definitely not happy. There's no way I'm getting back to sleep. The alarm is still going off. I go down nine flights of stairs to the front desk to complain about the alarm and the smell of the bathroom. They send a housekeeping manager up to my room to check out the bathroom, and he sends the plumber up. Eventually the alarm turns off. The plumber fiddles around with the bathroom drains for 15 minutes or so, and then says he's sorry but there's not much he can do - the entire Riviera deck was flooded yesterday by a burst pipe, which is causing the sewer smell in both the hallway and possibly the smell in my stateroom bathroom, too. Basically, I'm out of luck. I appreciated the honesty, because this was the first time someone had the decency to actually explain to me what the TRUE situation was. A simple letter of apology or acknowledgement from Princess would've gone a long way here. "Hey, sorry the hallway is flooded and smells like a sewer and we did nothing to warn you", or "hey, sorry to wake you up from a sound sleep at 5:30am with an ear-splitting alarm that went off in dozens of rooms for 20+ minutes with zero explanation and no way to quickly turn off". Needless to say, this never happened. In any event, I called guest services and told them that I wanted a new room on a different deck. They said the ship was filled to capacity but that they'd see what they could do and get back to me. I heard nothing back for several hours. It wasn't until I got my travel agent involved AND threatened to contest the entire cost of the cruise with my credit card company that guest services finally had someone up the chain reach back out to me. I received a call a little later from Dean - the guest services director - and he was fantastic. I really need to give credit where credit is due here. I explained to him that pretty much every single thing about the cruise up until that point had been a complete nightmare, and that nobody on staff either seemed to care and/or had the ability to help me fix the problems I was having. I pretty much gave him a list of complaints and he immediately began addressing and trying to fix each one. It made all the difference in the world to me that he took my complaints seriously and actually worked to correct them. He even made me a complimentary reservation at Sabitini's that evening. Without my experience with Dean and his help resolving everything here, I doubt i'd ever be taking a Princess cruise again. From this point on, some things improved and some didn't. I went to Sabitini's that evening and this was literally the highlight of the cruise. They were so welcoming and friendly - the level of service and quality were amazing. I wish the entire cruise was like this. It meant so much to me that they actually treated me like a guest, because for most of the cruise up until this point (and after it), I felt like just a number. The ports of call and shore excursions were all excellent. Thank God for that because this helped the cruise not seem like a complete disaster. I did have some fun, at least. But overall, the negative experiences I had that first day or two of the cruise overshadowed the entire vacation, especially because many of them were never completely resolved. The hallway and bathroom continued to smell, it was difficult to get a human being on the phone when calling room service, the dining reservation line, or even the front desk, and the ship seemed very understaffed for the amount of guests on board. With so many shortcomings during this cruise, I've been trying to put my finger on how things could've gone so noticeably downhill since my last Regal cruise this past March. My theory is that it all boils down to the Medallion system. It's obvious that Princess is eliminating staff and replacing them with a terribly inadequate and cumbersome system of online Medallion applications. What a huge mistake. Human beings should not be replaced by automation in an industry where the overall level of quality/satisfaction is so heavily determined by the level of care/attention you receive from actual humans. If I go to McDonald's, I don't care if the human interaction is replaced by a self-service kiosk. When I'm on a cruise, it's a completely different story. Not to mention the fact that the apps often don't work or drastically limit the number of things you can do/order compared to when you interact with an actual human staff member - which often necessitates an additional human interaction, anyway. The few staff still employed seemed totally overwhelmed with the number of guests on board. They couldn't keep up, guests were getting frustrated, there were lines for almost everything, and the decreased morale was pretty apparent. it's a lose-lose situation for everyone involved. I really hope someone high up at Princess reads this review. Some of the issues on this cruise might've been bad luck, but others were entirely preventable. A lot of it boils down to customer service. I've given Princess many thousands of dollars in business in the past year alone. Just because I'm on the younger side, and traveling solo, doesn't mean I should receive a lower level of service than an older couple or a family with kids - and that was the impression I got again and again on this cruise (as well as other Princess cruises I've taken). I guarantee you I'm contributing just as much to your bottom line as these people, if not more. Perhaps you should realize who your truly loyal customers are, and start treating them that way. Read Less
Sail Date December 2019
We chose the NCL Bliss, because it is big and new and will bring us to our long planned destination -- South Caribbean. Unfortunately, captain announced after get onboard that we had to skip Puerto Rico due to waves (each passenger got $16 ... Read More
We chose the NCL Bliss, because it is big and new and will bring us to our long planned destination -- South Caribbean. Unfortunately, captain announced after get onboard that we had to skip Puerto Rico due to waves (each passenger got $16 refund.) The previously NCL advertised Free bar, Free shore excursions, Free WIFI, Free specialty dining were not available at all. (You probably have to pay more to upgrade your cabins.) Forgot to bring books to read? Playing ping pong was then a major activity for many of us to kill time. (New ship has no basket ball court.) It was a really disappointment. The indoor game has been still placed on an almost open area, though mostly covered ceiling. Wind and rain blowing through the open glass panels and balls flying in all directions or ditches. You had to chase balls towards underneath many beach chairs. The glaring sun beans made players put sun glasses to play in the afternoon. The dim light made playing almost impossible after 5:00pm. The worst scenario was that ping pong balls kept shooting out of ship and fell into the sea. Shame on NCL to pollute the sea! It might be the similar set up on other cruise ships. Cannot understand why they did not cover up the glass panels like lower deck and put up some boards around to curb balls. I promise that will be a good attraction if they did so. I will not choose Bliss or NCL if it's not improved. Many people also complained about the Garden Café (buffet) whose food has never changed through the 12 days. Indian taste section was authentic prepared by Indian chef, but had attracted very few people. Hope they will add other Asian taste like Chinese. Other dilemma is that in public areas, you did not know which direction you were heading. Garden Café is at the front while the gym is afterward. You could tell between staterooms, as the little fishes tell you the direction. Read Less
Sail Date December 2019
Had issues on day one and they just haunted my girlfriend and I throughout our trip. A paid for drink package, that we had ample proof of.( email from NCL and our itemized reservation.) Couldn’t get it on our room card at the check in, ... Read More
Had issues on day one and they just haunted my girlfriend and I throughout our trip. A paid for drink package, that we had ample proof of.( email from NCL and our itemized reservation.) Couldn’t get it on our room card at the check in, computer issues were blamed and we were told to see Guest Services once onboard the ship. Here’s where it starts to unravel, gentleman we dealt with was virtually a recording. He disputed the email, from NCL Sr. VP Passenger Services. As our itemized reservation wasn’t enough proof of our claims. Finally after having all his ridiculous and vague questions answered, we got the “We can do nothing on the ship, it must come from the office” on a loop from him. Literally his response to us for the next 5 minutes. We decide to purchase the package AGAIN to avoid paying exorbitant prices for beverages on our vacation. After wasting 4 hours waiting to hear from “The Office”. We head back to Guest Services and miraculously our package was already on our reservation! A Christmas miracle! The attendant asked us why we purchased onboard, a package we already had... we had to tell the ridiculous story for a third time since check in at port. We thought the worst was behind us and we began to enjoy our vacation. Until we were greeted by some of the worst bar staff I’ve ever encountered. I don’t think they served me what I ordered until the third different bar we visited. The language barrier was ridiculous for any guest service position. It’s very frustrating to get blank stares and “ok sure” after simple questions. 2 different areas we visited failed to open at posted hours. The response we were given was, “It open when it open” in the worst broken accent you can think up. All in all, there were some great crew members who salvaged my vacation. However, they’re far outnumbered by staff who are either poorly trained or just don’t care. That’s a good overview of the negatives, I’d like to touch now on some of the positives. We found the food offerings truly awesome, dinners were fantastic, the buffet was wonderful! Our room was quite spacious and had a great view. The people watching on a 4 day “booze cruise” is some of the best entertainment you’ll find aboard. Great stirrup cay is just Ok in my opinion. It’s crowded and was like any other weekend at the beach. This was my first cruise and my GF’s fourth. Neither of us want to get back on the sun! Read Less
Sail Date November 2019
I've done 2 Viking river cruises and was pleased. Ocean cruise was a disappointment. Billing mistakes on their part through days after disembarkment. I take 3 to 4 cruises a years and have never had so many accounting problems that ... Read More
I've done 2 Viking river cruises and was pleased. Ocean cruise was a disappointment. Billing mistakes on their part through days after disembarkment. I take 3 to 4 cruises a years and have never had so many accounting problems that they continually tried to blame me for before finally fixing their mistakes.. Entertainment was virtually nonexistent or what little there was happened during dinnertime. Will not do another Viking cruise. Very little daytime activities if you didn't do an excursion. Included excursions consisted of a side around an island. Not enough cultural experiences. Cabin was new and clean but storage left a lot to be desired for two women sharing a cabin. Cabin steward was one of the best I've experienced. Viking claims to be upscale but I don't agree with that assessment at all. Other premium lines beat them by a mile. Dining was average except for the Italian rwstaurant. Read Less
Sail Date November 2019
I chose this cruise because I was excited that we would be at port most days and I really wanted to visit Santorini, Greece. Unfortunately, we were notified the day before we set sail that the itinerary had been changed and we would not ... Read More
I chose this cruise because I was excited that we would be at port most days and I really wanted to visit Santorini, Greece. Unfortunately, we were notified the day before we set sail that the itinerary had been changed and we would not be going to Santorini after all. They offered us $100 compensation per state room. They had also removed a stop to Montenegro and had shortened 5 of our other stops. I was informed by management that we had lost an engine and were running at half speed which is what caused the changed in the itinerary. Suddenly, we were spending significant time on the ship rather than exploring the Mediterranean. I tried to make the best of it. The staff were all very friendly and helpful which did help ease my disappointment. We upgraded to include 5 nights of specialty dining. This was good as the food in the main dining rooms was fine, at times good, but at times the food was not hot and often very salty. Each day we were at sea I looked for entertainment on the ship. This left something to be desired for a middle aged person such as myself. I wasn't interested in Bingo or the art auctions. The classes offered almost always felt like they were trying to sell you something on the ship. The live music was all mostly classic rock and easy listening. There's only so much drinking I really care to do and it was too cold for the pool. This left me fairly bored most days. They had some decent shows at night and I checked out the night club and karaoke once or twice. I'm not sorry I went as I made some good friends along the way and got to see some great places. However, I will not be cruising with Norwegian again which sends people out on a busted ship and then does not compensate properly for changes they make. Read Less
Sail Date November 2019
Back home just last week from my first Norwegian cruise aboard the Epic. I had an amazing holiday thanks to the lovely, friendly people that I met on board. Would I cruise again with the Epic though? Don’t think so. I’ll start by ... Read More
Back home just last week from my first Norwegian cruise aboard the Epic. I had an amazing holiday thanks to the lovely, friendly people that I met on board. Would I cruise again with the Epic though? Don’t think so. I’ll start by mentioning the positive points about the ship that made my trip enjoyable. The ship is clean, well maintained and the decor is sublime. Very hard working crew. Also, very friendly when they’re allowed to be. Some great entertainment. Friendly/fun atmosphere with guests of all ages (mostly Americans) Freedom with dining times and tables in the restaurants. If you’re a solo traveller, you will love the private solo lounge and the studio, as well as the solo gathering (meet-up). I got to meet some amazing people! Now, the negative points that will definitely stop me from booking another cruise with Norwegian: If you’re a foodie person like myself and enjoy fine dining, the Epic is not for you. The complimentary dinner restaurants like the Manhattan and Taste serve similar dishes and the menu is the same every day with only one or two changes if you’re lucky. The dishes are extremely poor quality/presentation - it’s basically similar to what you would get served in a Wetherspoons. I found that a lot of the food was too salty to eat. You’ll also notice that some dishes have lost their original flavour due to being defrosted and not prepared fresh. The buffet in the evening has better quality and variety but stays the same for the most part. You might be impressed the first and second day but after that you’ll be bored of eating the same thing over and over again. The drinks package is not worth it unless you just want to get drunk and don’t care about the options or quality of what you’re drinking. The wine, cocktails, soft drinks are all the cheap, non-branded stuff. If you want good wine you’ll have to pay extra. A fresh squeezed orange juice or even bottle of water costs extra too, which I thought was a joke. The crew seem to be under a lot of stress and sometimes it’s like they can’t breathe. I’m quite friendly and love chatting to people who work on board even for just a few seconds. I’m aware they have plenty to do but it just shows some appreciation and it can help to break up their day by even asking them how are they. The problem is they don’t seem to be allowed to make small talk with guests! I noticed crew members seemingly looking distracted a few times and it turned out that they were looking around in case their manager caught them talking to me. It really put me off that the crew are treated very poorly, especially compared with staff members who are separate and do seem to have a bit more freedom. It actually upset me when I asked a couple of staff members why they couldn’t talk and the suggestion was they were working under military rules and could get fired any minute. No wonder they hire a lot of people from developing countries! Managers on the cruise lied to me! I wanted to stay an extra 4 days on board as I had a swollen ankle and didn’t want to travel on it. I was given a price which I was happy with but then told the next day that no rooms were available. I tried to say that I didn’t mind which room I stayed in and that I’d be happy to pay extra money but the answer was still a no. Imagine my surprise then, when I saw on the website that rooms were available! I was truly disappointed and felt like I was chasing them to take my money. In the end, despite knowing I could actually book through their website and stay I decided to keep my money and endure the pain of a 5-6 hour journey home with my ankle still swollen. For me, those are the main points, although some more would be: Poor medical centre service when my ankle got swollen. The Internet doesn’t work at all so don’t even bother buying it. A lot of extreme loud alarms go off every single morning! Toilets not flushing seemed to be a common problem. If you order room service, bear in mind you’ll have to wait 1 hour even if it’s just for a bottle of water. The entertainment is good but was very repetitive. Entertainment at the atrium and pool was poor. Tiny, shallow swimming pools. The lady who works at the second Manhattan restaurant desk and looks for an available table for you was truly unhelpful and cheeky. Overall, if it wasn’t for the hard-working crew and some amazing people on board I would’ve definitely had the worst time ever. Basically, once they have your money, they don’t care if you’re coming back or not, or if you’re happy or unhappy. So if you’re young, don’t care about fine dining and just want to party, this cruise might be for you. However, if you’re a foodie person and love variety in your meals, good wine, a good chat with people (even those who who work onboard) and enjoy different shows/music, this cruise is definitely a no. Day 1 on the Epic: This is amazing!! I’m booking my second cruise the second I get home. Last day: Never gonna be back! Back home: Booked 2 cruises for next year….with P&O! Read Less
Sail Date October 2019
Ehh
This was my first time riding with Norwegian. The cruise was ok. Nothing special. Barely had things to do on the ship. Would not choose this ship for future cruise. The only good thing about the cruise was the group I went with. Pool ... Read More
This was my first time riding with Norwegian. The cruise was ok. Nothing special. Barely had things to do on the ship. Would not choose this ship for future cruise. The only good thing about the cruise was the group I went with. Pool bartenders and servers were great. But the rest of the service was ok. Some servers were rude others were nice. Not accommodating for larger groups. Gave us a day at sea instead of the private island due to hurricane damage without adding any additional entertainment for us on the ship. Pools were small. Not much to do on the pool deck besides the pool and jacuzzi. Hidden fees that were not explained during checkout. Was supposed to be a party ship but it was more couples and families. Overall it was just okay. The comedy show was good. Food was average for a cruise. Needed more options for the nighttime. Read Less
Sail Date October 2019
I went on this cruise for my play daughters birthday. Although the bliss is a beautiful ship the service sucked. i payed for specialty dinners for two. i try not to eat off of a buffet because l don’t eat meat nor anything cooked with ... Read More
I went on this cruise for my play daughters birthday. Although the bliss is a beautiful ship the service sucked. i payed for specialty dinners for two. i try not to eat off of a buffet because l don’t eat meat nor anything cooked with meat. i could not get any reservations at the seafood restaurant or any of the specialty restaurants . I was not informed in advanced that getting reservations was going to be so difficult. the last two days of the trip i was finally told to go to the restaurants and see if they could seat us. The seafood restaurant told us no but cagney’s was very caring and understood my dilemma. They also were able to make room for my daughter that is wheelchair bound. Cootos to cagney’s and the people that helped us. when all the other specialty restaurants told me no, they said no problem. The buffet food, i’ll just say for lunch and dinner was bread and salad for me. This is the first cruise i did not know my stewards name or who he or she was. i cruised for 7 days, the first two days my room was not made up at all. the third day it was after 6 and they came to make up my room and i wouldn’t let them because i traveled with three disabled adults that were going to sleep. Even though i asked that my room be made up no later than 6 the day before. AND THEY DID NOT MAKE ONE ANIMAL NOR DID THEY DO ANYTHING SPECIAL TO MAKE US FEEL WELCOME Read Less
Sail Date October 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
Sail Date September 2019
The food quality and selection is not what I have been used to on Princess cruise. Was served French fries with a filet mignon. Being on a Mediterranean cruise would have expected a better selection of seafood and fish. King prawns were ... Read More
The food quality and selection is not what I have been used to on Princess cruise. Was served French fries with a filet mignon. Being on a Mediterranean cruise would have expected a better selection of seafood and fish. King prawns were the size of baby shrimps. Although the MichelAngelo waiting staff was really courteous and helpful. Pedro the head waiter was good to find us nice and enjoyable people to sit with. Front desk service is useless they give you the run around! We were booked on a shore excursion on our day of disembarking but the bus couldn’t carry luggage. It would have been great to visit Mykonos but the rough sea prevent it us to port.... the captain decided for the safety of the passenger to continue our route. I’m glad that he made that call for our safety. Princess didn’t live up to their slogan.... Come Back New! I found that Princess cruise line has been going down in quality over the last 5 years. It not what it used to be. Read Less
Sail Date September 2019
MSC Prezioza Cruise Review: Our first and only try at MSC. This review is completely based on our honest review/opinion of our experience onboard MSC cruise line. Although we’ve been other lines, this is our first cruise with MSC. ... Read More
MSC Prezioza Cruise Review: Our first and only try at MSC. This review is completely based on our honest review/opinion of our experience onboard MSC cruise line. Although we’ve been other lines, this is our first cruise with MSC. The following is our experience of Pros and Cons during our trip to Hamburg, Germany, Le Havve, Southampton, England, Brugge, Belgium and Rotterdam, Netherlands. Pros: Coffee is excellent. Overall cleanliness of ship and bathrooms were good. Bed is firm but comfortable. Buffet food to open all day with assorted food selections. Some staff were helpful with our questions. Premium cocktails only if you’ve paid extra for the $900 premium package. They offer cheaper packages as well. Gym has a lot of exercise equipment. Frozen ice coffee is amazing. You get to choose an extra large plate/tray for any amount of food. Excursion desk was very helpful in rearranging our missed excursion trip. Some good bartenders. Cons: Constant multiple language announcements over the PA system that on average took 5-8 mins and during the morning hours of 8:30 am everyday as this was a European cruise. Limited (20 mins) time using treadmill. Machine shuts down automatically. Some users reset multiple times including us. No view of ocean when working out - only steel barrier. A bit frustrating - We needed to show passports on many occasions during boarding unlike others ships which is only one time when registering. We did not feel welcomed during the on-boarding process. No direction on where to go. Orientation to new guests was also disorganized. While walking onboard, some staff didn’t know where certain business were located. Some even told us to check the program so not so helpful with verbal directions. Only one restaurant assigned when booking so you’re stuck with only one restaurant but you can pay to dine at other restaurants onboard. Shower stall is extremely small. I’m 6 ft 225 lbs and could barely fit. Our room was a premium balcony cabin on deck 10 (middle of the ship). If you’re taller/heavier you need to consider this or possibly inquire about another floor or cabin. To wash my back, I needed to open the shower door to stretch and wash my back so the floor literally got wet. Very poor shower water pressure and only one trash can in balcony room. Pillows are dead, flat and very uncomfortable. Some bartenders made cocktails too sugary or weak. Need to explain carefully how you like your drink. If you’re going on all-day excursions on MSC, make sure you choose the second seat dining/dinner at 8:30 pm if not you’ll be eating at the buffet. We like kids but there were kids at all the bar rooms/lounges/clubs until late night. They shouldn’t have children hanging out at the bar. They should have a designated area for kids. We didn’t want to be a bar having a cocktails with kids around us. Other cruise lines we’ve experienced does not allow children near a bar let alone to sit at a bar. At the bar 8 pm one night having a cocktail and no music at all. Onboard entertainment is horrible in our opinion. Entertainment is more child-like. Wife and I were having cocktails at the bar and the music suddenly stopped because they were going on a break. Only one band on the Prezioza cruise line. We left one bar and decided to walk over to two other bars and again no music. Paid for premium alcohol package but on one occasion was told that the bartender was on break. When disembarking for excursions, MCS needs to have workers directing where customers need to go. On several occasions, there were no directions provided so some were lost for a few mins. Very disorganized process. We left 2 cocktails in our room and upon return at night, the very same two drinks were still in the room. For the first 3 days we had sheets on the bed but then for 2 days, no extra sheet under the blanket which would be typical in cruise lines hotels etc. Read Less
Sail Date August 2019
Out of Southampton near me. However on 12 day cruise there were only 4 port visits. The visit to Lisbon being only half day. The last 3 days at sea were purgatory. Although the weather was beyond Freds control entertaining their guests ... Read More
Out of Southampton near me. However on 12 day cruise there were only 4 port visits. The visit to Lisbon being only half day. The last 3 days at sea were purgatory. Although the weather was beyond Freds control entertaining their guests was not. All outside decks were locked. There were four entertainment staff apart from Braemar singers and dancers. They could and should have made more effort. A film could have been shown, indoor games organised. Additional karioke or mr mrs type games the list is endless yet we were left to the library or bars. Presumably Fred is cutting back, service very poor lack of waiters very apparent. Also lack of port calls. We were at times almost at standstill waiting for time slot to dock. Have done similar cruise on CMV where staff always going extra mile. Finally the quality of food in Thistle. Very poor, with evidence of lunch menu items appearing in the evening menu. No disguising the representation of dishes in different guise. I went with Fred on Boudicca last Xmas and loved everything. Unfortunately had already Booked Braemar for this Christmas before going on this one. Read Less
Sail Date August 2019
I have recently made a Mediterranean cruise with koningsdam from 21 August 11 days. My tourism agency had recommended koningsdam. They said ”new ship, it is very clean and the food is very good” I believed of course. But unfortunately ... Read More
I have recently made a Mediterranean cruise with koningsdam from 21 August 11 days. My tourism agency had recommended koningsdam. They said ”new ship, it is very clean and the food is very good” I believed of course. But unfortunately as soon as I got on board I realized that this was not what I expected. Because I traveled with many different companies I can compare very easily. I have been cruising last 10 years with several different companies and ships. This time is my first time with Holland America. I wish to share my experience for the sake of other customers and as well as your benefit. (Actually I am very busy person who works 10 hours a day but I hope it will be appreciated that I spend my resting time to write this.) I have a very serious complaint about the reception manager (or chef) his name was M...... He made me angry so much. He treated me very unpleasantly. We are Turkish but since we are high level civil servant (We are professor doctor working in university) we were given a “special passport” which we don’t need any visa in EU countries. In every cruise, in check in desk they understand it and they don’t keep our passports. They know special passports or they can easily understand when they look at the pages there are plenty of stamps of many countries but there was not any visa. In Rome port they did the same. They checked the passports and gave them to us. The first day was sea day we would be in Cartagena following morning, But at night I found a note someone calling me to the reception. I went there a girl in the reception wanted me to give our passports to them. It was so strange. She said “my manager wants them”. I refused of course. The explanation was not adequate. She called the manager He said “Turkey is not EU country that is why I want to keep your passport”. It should not be a personal preference. I tried to explain why we did not need any visa. But he was person who cannot understand the situation. His attitude and words were very very annoying and irritating. He insist to take it. (Be honest even if we are not obliged to give it. Since I am a mature and respectful and respective person, If he had asked nicely and kindly I would give it right a way). I said no. Finally he wanted to scan them, I said “I have a copy I can give it”. In that case he dared to insist to get them before 7 am in the morning!!!!(Look at his personal caprice) I was even angrier he had to understand that I was a guest and on my vacation no one has a right to force me to do something. I said “I don’t want to get up very early in the morning”. Following day I ask an appointment for “hotel manager” to discuss this issue and the other issues related with crew behaviour. No one responded. I asked total 3 times for an appointment in different days. He didn’t even send a message to me. I know he must be very busy (actually I am one of his businesses) but even dough he should have had arrange someone else to meet me. He totally ignored me (as many of them). He didn’t give any value and credit to me as a human being who actually prefer and trust them to spend her holiday on his ship. There are plenty of issues to be mentioned: But I will briefly tell. First of all the behavior of the crew (most of them) was the most unacceptable. It seems almost all of them don’t like their job. Or even they hate with what they are doing. No smiling at all. They don’t make eye contact with you they don’t even say hello or any other greetings. From the barmen to the waiters, from the officers to simple mariners every one was tossing out you. I was shocked . (none of the ship had not had such a crew like that). First day as soon as we settled, we wanted to have a drink. We approached to the bar (opposite to “guest relation”) no one cared. I asked for a menu. He didn’t even move and looked at me very unwillingly and showed the wall (there were some writings on the wall). We didn’t drink anything. We went up to the restaurant (self-service) in deck 9. For lunch There were some stations with different type of food and there was one person in it as if they were in prison (They were looking at you as if somebody forced them to stand unwillingly). It was so strange that the self-service restaurant was not self-service. All stations were covered (protected from the customers) by glass. At dinner in the 2. floor is another story. It takes ages to wait for a dish. I had to speak to restaurant chef to attract the attention to be served. The most important thing is security. In the gang way going out and coming back, IN all other ship companies they ask to take off sun glasses and hats. It is very important to recognize the people. But in Koningsdam most of customers were wearing glasses and hats !! No one asked them to take off. Crew were only concentrated if there was an alcohol in the bags. All other companies they serve water and wet cold towels in the gangways in every port they make a tent. But in koninsdam we had nothing. Even water. No one greeted and no one welcomed us. Only last day in Livorno a couple of officers were standing in front of gangway and told “welcome”. And no entertainment at all.. There are many more to tell but these are facts. I have no intention being rude I didn’t mean to offend anybody. Because I respect everybody who does their job properly, I spent my time to give this feedback. I am sorry to tell these perhaps they reevaluate the issues to please their customers and consider them as "guest" Read Less
Sail Date August 2019
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. ... Read More
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. The positives are its an older ship but has some great venues and bars which makes the personnel touches better than the bigger ships and it proved no different from our previous sailings. The services from the bars and restaurant staff were excellent. The professional entertainment was excellent although some of the best act were too late in the evening. We read on an informative letter in our cabin on arrival that they listen to the cruise feedback reviews. They had decided they would let children use the adult pools which I’m not sure was thought through. We like the lido pool on deck 9 it has a children’s pool but they all used the adult pool. Not supervised by staff and parents and just basic chaos all week. Jumping,pushing,shoving,inflatables the size of a person. Water guns the size of cannons firing all over the deck. We are not stick in the muds we have 3 children who don’t behave in this fashion. Three times we complained to reception and all we got back was they are the same throughout the ship. Ruined the holiday and experience. The sail away party the life and sole of these cruises was ruined by the life safety drill taking place at 10.00 in the evening which is unheard off. The food which was always the stalwart of the Dream has gone backwards!! Repetitive basis offering and the sweet selection was really poor. The Cruise Director spent more time trying to sell upgrades than actually information around the entertainment. The 2 hour flight delay coming and 5 hour delay going back didn’t help either. This is our 2nd Marella cruise this year which hasn’t come anywhere near expectations with delays and standards going backwards.one of the biggest frustrations is trying to get your voice heard. The Tui App on the ship is loaded with questions they want to hear rather than anything they don’t. The questionnaire they send you is just as frustrating and if you criticising too much will not let you complete. Prices going up and standards going down. Read Less
Sail Date August 2019
My family and I wanted to take a end of the summer vacation together. We cruised August 16-19th. We honestly decided to cruise Norwegian because of the open bar, because we normally cruise Royal Caribbean but drink packages for 20 is a tad ... Read More
My family and I wanted to take a end of the summer vacation together. We cruised August 16-19th. We honestly decided to cruise Norwegian because of the open bar, because we normally cruise Royal Caribbean but drink packages for 20 is a tad expensive. Norwegian open bar was really not worth it the staff was so rude and made the guest feel unwelcome like we were annoying them. The food on the ship was disappointing. A lot of the food was like hospital food with little flavor. The service from the staff was horrible. The majority of the staff including the bartenders and waiters was that they appeared to be annoyed by the guests and seem to have a careless attitude about providing good service. I have travelled on other cruise lines so I understand what quality customer service is and it was not there on this trip. When I would approach a staff member with a simple question no one ever seem to have an answer and the majority of the staff was not able to communicate basic english to answer questions like “where is the bathroom”? Or “what time are we scheduled to be at our next destination?” We upgraded one of our rooms to a balcony and it wasn’t worth it. The room was so tight that you literally had to jump over one bed to get in the room. I really wish I had a picture of that mess. Also, before cruising I was told I had to put a $300 hold per room. I did not have to do that my room key was disabled from making purchases which was fine I did not want to make any purchases. So if your wondering I set my payment to cash on checkin and never went to the service desk to change it. No $300 hold and cards disabled. For smokers they don’t sell Newport’s so don’t run out. Based on this experience this will most likely be our last cruise with Norwegian. Read Less
Sail Date August 2019
Cruised many times on RC and NCL has away to go to compare! First time on NCL! First day my friend/roommate was hurt due to hole in ships floor! Spent time in infirmary! No one on the ship did anything to try to appolige or make up for ... Read More
Cruised many times on RC and NCL has away to go to compare! First time on NCL! First day my friend/roommate was hurt due to hole in ships floor! Spent time in infirmary! No one on the ship did anything to try to appolige or make up for their negligence! I ran two flights of stairs & found room where incident occurred before any medical where on scene! With the exception of the Irish pub, the food in the dining room had no flavor nd non creative options! There was no activity by the pool until the very last day! No one even knew who cruise director was! I met more people than he did! Funny enough we called the asst director to our table at 5 o’clock somewhere and expressed the disappointment without ant activity by pool! Coincidence the next day, last day on ship they did a little something by pool! Everyone enjoyed so doesn’t make sense all other days there was nothing! Other than Lesther at sky bar, Reenan the waiter in Aqua and my room steward Lunni, who were exceptional, no staff on this ship made an effort to get to know you, remember your name or display a personality! Such a shame! Even the officers were no mingling omboard until the last day! Excursions def had some wasted time organizing, days in port were short enough yet time was still wasted! Santorini was a disaster! Four ships in port with over a two hour line for cable car as the tour just drops you off and doesn’t tell you about cable car until end when you started on a bus! We did not get any time to shop or enjoy Santorini as we had to wait in this line, people were fighting not enjoyable & stole two hours of my time and a missed sunset! UGH. On that same day a women on the bus picked a fight shouting curse words across the bus the entire day! The tour guide should have thrown her off yet said nothing allowing her to taint that part of the day! I paid good money for this excursion from the ship on an island I wanted to enjoy to have it ruined! Oh and let’s point out the alternative of walking down the cliff on the donkey trail for 20 minutes in donkey poop, which was not an option to save time due to my friend being hurt on day one due to ships negligence! Last day in Croatia was cut early forcing everyone to change a schedule just to hurry up and wait causing us to get back into port in Venice over an hour late! Added stress! I feel there is a long way to go and some considerable customer service courses needed here! Almost forgot the two days my toilet in the room would not flush! Reported it, was kept up till 3 am while a man worked in closet next to room to wake up with only 2 hours sleep and still not have a toilet that works! July 2019 Read Less
Sail Date July 2019

Find a Cruise

Easily compare prices from multiple sites with one click