We have sailed on 15+ voyages. We have sailed on Premium lines such as Celebrity, Princess, Holland America and now Cunard, we have sailed on a specialty brand, Star Clippers and Luxury brands, Crystal and Azamara, we are not new to sailing. I had a bucket list item to take a Transatlantic on a Cunard ship for over 40 years. I was diagnosed with stage four cancer, and realized, if I did not do ...
I’m going to start with the positive : the bartenders , they were really good and amazing cocktails , that’s it ,my great grandmas didn’t speak English and no one spoke Spanish for them ,the boarding process was long and annoying and when getting to port getting of the ship took 2 hours ,the cabin had 3 bed not 4 and one of us had to sleep on the tiniest, most uncomfortable couch ever, that’s the ...
NCL canceled Sardina, spent 2 days at Florence port which does not allow for liqour to be served. Food was disgusting and cheap, employees seemed crabby and overworked, entertainment was limitted and poor quality. Passengers appeared to cough more frequently as cruise went on, then we returned home tested covid positive. Breakfast at all restaurants was served cold and of poor quality, eggs over ...
Sailed previously on NCL Encore to Alaska, and it was fabulous. The Epic, however needs to be dry docked - or sunk. The service was terrible. The food in most instances was deplorable. The cabins are very uncomfortable; barely any water pressure in the shower. Most of the entertainment previously advertised did not exist, Pricilla Queen of the Desert was not offered. The Beatles only played ...
Celebrity has gone downhill in every way possible, their employees are disengaged & the service is no where close to where it was in the past. The food is mediocre and the constant harassment trying to sell and upsell drink packages and merchandise on the ship is pathetic. Overall disappointed and do not recommend Celebrity cruises. There are huge line ups at the excursion and customer service ...
The American Queen was unorganised, some of the staff did not know what to do, shortage of staff in dining room, so bad we used the buffet like lots of other guests . The ldea looks good but it's not up to standard, we fought hard for a full refund receiving £1000 only. I can't think of anything good to say. The most expensive mistake we have ever made as we have traveled the world with several ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thanks for the feedback! We are disappointed to hear that you did not enjoy your time on American Queen. We have noted your feedback on the dining room staff and unorganized Crew and will...
Wow! We spent a fortune sailing in the Yacht Club. Expected it to be like Norwegian Haven or Celebrity Retreat. The service was excellent in the YC but the entertainment and staff outside of Yacht Club is horrible. I honestly think they dislike Americans (but love our $$). Worst entertainment of any cruise line I have traveled and we have been on over 40 cruises. Boring Sea days-no ...
We booked this cruise because it was going to stop a few places we hadn't been before on our way to europe. we booked a superior balcony cabin so my husband could sit and watch the ocean.
Right off the bat, we were unhappy beause the balcony had a bunker-like appearance with the metal coming up to where a railing should be. in other words, you had to stand up to see out. after 2 hours in ...
This is the sixth cruise we have taken with Carnival. This was BY FAR the worst cruise we have ever taken.
* The Valor appeared to be a run-down, aging ship. Stats show it to be 19 years old but appeared much older.
* We voiced our dissatisfaction to Guest Services mid-cruise but never received any follow up to our concerns.
* Our last cruise was aboard the Mardi Gras and it was great. ...
This was the Dave Koz Cruise 2023. It was booked back in 2019 for 2021 then had to be cancelled due to Covid. The service on this ship was HORRIBLE. The Customer Service Desk was useless and the Food was very bad.
I admit that the Ports of Call on this cruise were amazing. The entertainment as always was some of the best. However, the service and the food were severely lacking. I ...