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2,579 Singles Cruise Reviews

Having cruised twice before and frequented the nightlife this cruise was to experience the offerings of the ship Sea Princess and we were not disappointed! Professional, disciplined management led to an amazing experience of locations ... Read More
Having cruised twice before and frequented the nightlife this cruise was to experience the offerings of the ship Sea Princess and we were not disappointed! Professional, disciplined management led to an amazing experience of locations and its people in Papua New Guinea and the Conflict Islands.Highlights were endless, but particularly enjoyed visiting a school and hospital in Alotau, war memorials in Rabaul, a turtle hatchery and snorkelling from a pontoon on Panasesa Island, staying till the last tender, late night shows, dancing in the Legends Bar and on the outdoor deck disco, sauna swim, afternoon cocktails at sunset and early morning laps in the deck pool! Food was amazing as was the Steakhouse experience! Staff hospitality was second to none and individual service was outstanding! Unique to this cruise was the delivery of lectures on Australia's war history in the Pacific and the dynamics of modern piracy! Lectures were always at full capacity! An emotional conclusion from Mr Peter Sweeney a former Lt Col. with the Australian Reservists acknowledging the overwhelming interest of the passengers, was insightful to the sacrifices of all service people, globally! Time was limited (11 days) but would have enjoyed talks from the maritime staff and the audience...there were many stories! Aboveall, a memorable experience of the fascinating indigenous people of the Pacific to our north made possible only by the seamless hospitality of the majestic Sea Princess and its staff! Read Less
Sail Date January 2020
I decided to surprise my adult son with a cruise and spent months planning the trip. We were very excited about the trip and had excursions booked but couldn't decide about a specialty dining package so we chose to wait until onboard. ... Read More
I decided to surprise my adult son with a cruise and spent months planning the trip. We were very excited about the trip and had excursions booked but couldn't decide about a specialty dining package so we chose to wait until onboard. I've cruised before so knew what to expect but it was my son's first so it was important to leave a good impression. Embarking was quick and easy, despite waiting for over two hours at Enterprise for a shuttle. Our cabin was inside no window and incredibly small. We made it work but only had one electric port and our steward would not allow anything to remain plugged in while we were out of the cabin which was most of the time. (Make sure you have good batteries for whatever you are using for pictures!) We had the free drink package and headed to a smoking area H20 to grab our first drink. We ordered and were told no I'm not making that I will make you this, and were handed drinks! Not the best way to start off but we blew it off as a communication barrier or maybe he misheard us, and our second drinks were what we requested. Btw, they use some pretty awful drink mixes and a pina colada tastes horrid. There are only two smoking areas on the entire ship besides a small area within the casino, and they fill up fast. Standing room only if you don't get a seat. One is half of a side of a back deck called H20 and then a box of sorts on the 15th deck by the pool. We vape and felt like second class people stuffed into a noisy chatbot as if we were in time out. H20 played football on a large screen alot so if your not into the sports bar scene...good luck. No drink runners to be found any of the times I was in the casino and extremely tight slots. Bartenders so rude at poolside we ended up getting managers involved. Waited about 10 mins to be served and even though the bartenders were making eye contact, they kept helping others. It got so obvious we were being ignored that a group of other people were literally yelling at the staff to assist us!! Bartenders just looked at us and walked away!! We just stood there a bit dumbfounded but got taken care of by the supervisors after we said something. I hate to make complaints..I'm on vacation and nobody has time for that!! Cleaning staff was friendly and the staff at the buffet entrance were awesome. Room steward was punctual..cleaned twice a day and knew our schedule right off as well as our names. No cute towel animals the entire trip though. Missed two ports for weather-so they said. All inclusive days at the private island appear to be hard to come by if you read other reviews. Missed Costa Maya. We were refunded 12 dollars and change for those port misses. Lots of hidden charges on this ship. Drinks are taxed while in US port....and we had some random charge for seeing a comedy show in the theater but by the time this cruise was done and we reviewed our bill, we decided not to bother because the lines to everything were long and staff just wasn't all that friendly. The food was fair...some days really good, other days not so much. Big on handwashing but food was cooler than should be allowed and the seafood was usually undercooked with a strong fishy taste. I'm a huge seafood lover so that was also disappointing. Met a few people that got food poisoning right at the start of the cruise. We were only able to get one reservation for specialty dining so I'm glad we didn't buy the package. We went to LeBistro which was amazing!! Top notch food and service, a highlight for our trip really. Book things as early as you can, shows, tenders, etc or you won't get in or will have to wait in large crowds. Very disorganized. Elevators constantly full and hard to come by. Pool area incredibly small and chair savers made sure no room to lounge. Ship pretty much shuts down at 10pm unless you like nightclubs with the you get crowd. Pot smokers in the smokers box with staff right there. No one did a thing about it. Pot smokers in H20...no one batted an eye. The end of our trip was the straw that broke the camel's back. Our last night we pulled put everything to pack and decided to head to dinner before the packing began. We put on the do not disturb light so our steward wouldn't stroke out on the mess we made and headed out. We had been very diligent utilizing our safe for valuables up to this point but felt safe with our light on knowing we wouldn't be too long. WRONG!!! We came back to find that someone had placed our shore bought liquor in the room and we were missing a kindle tablet and sunglasses that were on our desk before we left!! My son went to guest services about the sunglasses but we knew for a fact the kindle was there because I was going to plug it in and decided against it last minute. I was pretty much in shock knowing that someone breached our security despite the do not disturb light on and failed to make a claim until we got home the day after disembarking. After making a claim I emailed the VP of guest services Paula and was told an investigation would be done. Was later told it was our steward who brought the liquor, and that the security cameras showed him opening our door and placing things inside but that he didn't go in. HA!! Our bottles were in next to our desk...where the missing kindle was placed ....and unless his arms are 8 feet long, he DID absolutely go inside!! After a back and forth with her I realized nothing would come of it (obviously lied to me about not entering the room) and even though things were taken, the biggest issue as far as I'm concerned was that someone came in with a do not disturb light on!! What if I had been in the shower, or worse???? Worst guest service ever!! Will never, ever book again with this cruise line. Save your money!! The service is barely rateable and it appears to be a crooked company with the crap I encountered. Despite it all...our vacation was fun but NCL won't be getting another red cent from our family!! Read Less
Sail Date January 2020
Firstly I’d like to say I’ve been on other Norwegian Cruise Line ships and they have been great but this cruise was an unmitigated disaster and it’s really sad because I was on the Getaway the sister ship of the Breakaway recently ... Read More
Firstly I’d like to say I’ve been on other Norwegian Cruise Line ships and they have been great but this cruise was an unmitigated disaster and it’s really sad because I was on the Getaway the sister ship of the Breakaway recently and it was an AMAZING experience. Now onto the 11 day nightmare cruise so it all started pretty much night 1 when I though I heard banging and what sounded like “slushing ice in water” coming from the room next door I was in solo cabin 11545 and the room next door to my right seemed to have one of those “door decoration” stickers on it with someone’s name on it this isn’t really strange or out of the ordinary but it’s important. So night after night I kept hearing those noises and everyday I would go down to the desk and complain and let my hallway steward know what was going on and they would either say “we will send a tech to check on it” or they would send me a box of the stale chocolate covered strawberries and some cheap wine and continued to tell me they would check on it. This went on for around 5 of the 11 nights of the cruise “they wouldn’t move me because they continually told me the ship was full” and then night 6 I was told a room opened up it was a interior room on deck 5 but in order to take it I would have to lose the access to the solo lounge and they wouldn’t be refunding me the significant price difference between the solo room and the interior room that they were offering so I had to reject it they were also saying I was going to have to pay for the “difference in currently reflected pricing” if I wanted to switch so I had to politely decline the offer. So day 6 I get a call from guest services and they tell me they sent a technician down to the room while I was out and they “heard an unexplained noise while in the room” and wanted to offer me “compensation” for my issue........ they offered me a complimentary show and dinner at a premium dinning option. Which for my issue was a nonsense solution since they knew I had a dinning plan, premium plus alcohol plan and what is the point in a show if I can’t sleep ? So I rejected that and later that day they offered me a $50 onboard credit which was kind of insulting since the entire price of the cruise with everything was $3000 + . This kept going on night after night and I would continue to report it now we come to night 9 which is where this gets very interesting these boxes and tool bag get left outside the room next door at night which made me wonder what was going on please remember this door had one of those “door decoration” stickers on it so for all intensive purposes it appeared occupied so that morning I knocked on the door to inquire with the passenger in the room if they are hearing anything “I didn’t do this earlier in the cruise simply because mostly the only time I was in the room was at night and didn’t want to wake that person up”. so I knock on the door for a fairly long amount of time thinking maybe they are in the shower I definitely know I can hear someone in there so I finally get these two gentlemen come to the door after they have turned off the lights and they ask me if everything is ok I ask them about the sounds and they proceed to tell me that they are maintenance people who have been working on replacing the floor and some other things in the room THE ENTIRE CRUISE the room was basically entirely stripped down of furnishings by the 9th day ! They said NO one has been a paying passenger in the room and the “door decoration” was left up from the previous guest ! This means that NCL guest services clearly knew the room next door was being worked on and didn’t bother to let me know they could have said this BEFORE I checked in or given me the option to upgrade or cancel but they didn’t and they have been lying to me about “not knowing the origin of the noise ! That night I got a letter on my bed from NCL about there being “extensive work being done in the room next door and a apology for any issue this was causing” this is after 9 nights of an 11 day cruise ! NCL made some sort of “cruise next restricted limited time voucher” offer but why would I ever want to go on another NCL SHIP AGAIN ? NCL should have offered me a partial refund or a upgrade the day I embarked and lying to me about the cause to make things easier for them in the short term was uncalled for and they lost a customer over it. The guest services on the Breakaway for this cruise was not only a group of liars but unable to solve a very fixable problem as well. Read Less
Sail Date January 2020
Like to travel on Princess ships. This was a amazing itinerary. Two things I really wanted to do was Easter Island and the Nazca lines. For me that was a over the top experience. There where many other things that I really enjoyed. Zumba ... Read More
Like to travel on Princess ships. This was a amazing itinerary. Two things I really wanted to do was Easter Island and the Nazca lines. For me that was a over the top experience. There where many other things that I really enjoyed. Zumba in the morning, the shows at night. The Entertainment team was super. The whole crew, starting with the captain was concerned to show us a good time and to keep us safe. Embarkation was a little lengthy, but that will change once the Island Princess is a Medallion ship. The disembarkation went smoothly, considering there where 6 cruise ships docking at the same port on the same morning. Cabin B623 was nice and we enjoyed the balcony. On the days we had a excursion, we ordered breakfeast to Be delivered to the room. It came timely. The food was great, we had a choice of going to the buffet or eating in the dinning room. I belonged to the singles group, so there was no waiting in line since we had a table reserved for us. Then we had special lunches sometimes, that where announced in the Patter ( on board daily 4 page news ) at 3 pm we could have English tea. Then in the evening there where specialty restaurants or wine tasting. There was so much to do, also different areas to relax in, arts and crafts, anyway I never got all of it done. You just have to deceit what your priorities are. A wide variety of excursions where available or you could just go on land without a excursion, there was always something to see and do. Not many children where on board, it was mostly a older crowd. Some people in wheelchairs and walkers. Would love to do this cruise again. Read Less
Sail Date January 2020
The cruise was chosen by a friend because of the destinations and the price. I had never been to Cabo San Lucas nor Escenado but picking the right cruise line and the right cabin mate is essential. We had an oceanview cabin (1137) which ... Read More
The cruise was chosen by a friend because of the destinations and the price. I had never been to Cabo San Lucas nor Escenado but picking the right cruise line and the right cabin mate is essential. We had an oceanview cabin (1137) which was just enough room for the both of us. Made' our cabinet stewart took excellent care of us and ensured that every need was met, whether it was additional towels or simply opening the door when we both had our arms full. The Miracle is an older ship but it was ok. The decor was the most outdated to me but the crew made up for it. The Lido deck was small and a little off centered compared to the other carnival ships that I've been on like the Fantasy, Inspiration, Sensation, Glory, ect. Alex in the Bacchus (restaurant) was very attentive and ensured after a small hiccup the first night that the other 5 nights were wonderful. The food was ok but nothing to write home about. The Entertainment was so so, I've seen better on the other ships. Burgers on the lido deck were awful so I stuck to the deli and the restaurant. The burgers seemed to have been made earlier that day and just left on a warmer. If possible get on one of the ships with Guy'S Burgers, no won't be disappointed. Cabo San Lucas was really nice with beautiful beaches. Our first day we did the Top 10 Best of Cabo which was our 2nd choice since Explore Cabo: Sightseeing, Tacos, Tequila, & Shopping tour was full. For $60 it was acceptable but there wasn't a lot of time to walk around and shop it you wanted to get something to eat. Since we were there for 2 days we decided to do the tour day 1 @ 10am. On day 2 we decided to walk around downtown on our own where we explored the shops at the dock and inside the city with a couple of hours at the beach which was about a 30 minute walk from the cruise dock. Day 3 was at Ensenada which was ok but the vendors at La Bufadora Adventure where exhausting. You couldn't turn around without having 3 or 4 people coming at you at the same time to buy something. I had to pretend to have a hearing problem just to make it down the street which made that whole experience my least like of the whole cruise. Needless to say we didn't even get to see the blow hole "blow". Tide didn't get high enough. The 2 days at sea were okay but again my cabin mate and I got a long splendidly so it was nice. The gym on the Miracle was one of the better ones I had ever experienced on any of the carnival ships but it could have had more room to move around. The staff at the Guest Service desk were amazing. Would I go again, for the right price, absolutely. Read Less
Sail Date January 2020
I love sea days. The itinerary originally had 5 ports in the 11 day itinerary. The Tampa Terminal #2 is very small. Embarkation was slow. It really didn't bother me. It was very smooth and it seemed like the port employees worked as ... Read More
I love sea days. The itinerary originally had 5 ports in the 11 day itinerary. The Tampa Terminal #2 is very small. Embarkation was slow. It really didn't bother me. It was very smooth and it seemed like the port employees worked as hard as they could to keep the line moving. The Dawn is old. I think she is showing her age a bit. It was very windy for most of the cruise. The ship did roll back and forth quite a bit. It's no way a slight on NCL.. they can't control the weather. Many people complained about the smoke from the casino. I don't dispute their complaints, but this is something I expect on a cruise ship, and it is not something that bothers me. There is a cigar room near the casino and Gatsby's. It was supposed to be cigars only, but due to the high winds, they let people smoke cigarettes in there. Their only other option is Deck 13. I think the big problem is it seems to me like there was little to no filtration. There was no safe in my room. I was told they "expire" and most of them were not working and were taken out. I googled it. Safes do not expire. Again, this was something that upset a lot of people. I don't worry about stuff being stolen. The safe is somewhere I put things so I don't loose them. I think the ship should have informed us before we boarded. I had cabin 8017. It was a perfect location. Right up from the Stardust Theater. Not too far from O'Sheehan's. Easy to navigate to and from. I did hear some noises from the theater but nothing past 11 pm. Other than that, I don't remember any odd noises. I do use a white noise app.. so I could have blocked things out. The exclusive cocktail party for Gold and Silver Latitude Members was a joke. It's nothing more than a Cruise Next meeting. They used to have raffles and giveaways. They gave away one bottle of champagne to the couple who was married the longest and that was it. Then, proceeded with their pitch about deposits. If you are Gold or Silver, you know all about the program. This is my biggest and just about only complaint about the cruise. This doesn't say to me that NCL appreciates me as a returning guest. How about some games? Give away a t-shirt or two? Don't sell me something you know I am going to buy. In St. Thomas, I did the Kon Tiki sightseeing and beach break. This was a lot of fun. Get in line early if you want a good seat. It filled up fast and the upper level has no shade. The beach was beautiful. The guides were amazing. I highly recommend this excursion. Because of the windy weather, we couldn't port in St. Lucia or Antigua. They took us to Martinique. It was absolutely breath-taking. I did not do an excursion through NCL. A few of the other solos and I took a private taxi around the island. With meals and drinks, we spent about $150 each. They normally wouldn't take American dollars and you would have to buy Euros before you go, but since this was last minute, they were happy to take our dollars. Since we went off the beaten path, and didn't go to the touristy things, there was a bit of a language barrier, but we got by! It's my understanding that NCL normally doesn't port here. I hope after this, they make it a regular port of call. St. Kitts is my favorite island. I did the tour of the the Brimstone Fortress and Romney Manor. Views at the Fortress are unbelievable. Try to get on the first bus. As it gets crowded, the grounds fill up and cars are parked where they block some great photos. Romney Manor is beautiful. But.. if I had to do it again, I would just do the Fortress if that was offered. In Puerto Rico, I did a day pass at the Marriott on my own through resortforaday.com. There is Uber in San Juan... just in case I'm the only one in the world who doesn't know this. It was $14 in a cab from the port to the Marriott, but only $5 by Uber on the way back. Live and learn, I guess. Anyway, the wind did play a factor. The surf was very rough, so I couldn't go in the ocean, but the beach was beautiful. The pool area is huge. The food is amazing. With all the sea days, the ship had tons of activities on the dailies that I actually wanted to do. I did a few wine tastings. They were so much fun. If you drink wine at all, I would encourage you to do the Black Glass tasting. You can't see the wine. It's very interesting. The one where you try the same wine in different shaped glasses was another must-do in my opinion. Whatever you do, Earnest and Karina in the Cellars will take good care of you! They had the usual entertainment. I love the the shows. I'm always amazed at the good job they do. The juggler and the comedian were really good as well. One of the acrobats got hurt or was sick, so they only were in the last show, Elements. This was a bit of a disappointment to me. If you don't watch any other show, go see Elements. It's excellent. Get there as early as you can to all the shows. They seem to fill up very quickly. The food was good in the complimentary venues. I don't think I had a bad meal. Some of the other solos had grouper one night that they said wasn't good. But, that was one meal out of several. I always enjoy a basket of wings and people watching at O'Sheehan's. Cagney's is always great. Moderno was very good. Go when you are hungry. You get so much food! Los Lobos was surprisingly good as well. Book all of these before you get on the ship. They are hard to get into. I don't know if I will ever get into Teppanyaki. It would be nice if they did more seatings! I go on NCL as a solo. I stick with NCL because they are a the only cruise ship with a solo program. So far, so good. It doesn't seem like they are consistent with what the solo coordinator is responsible for. I wish they had like a template for them to use.... whether or not I am on a ship with solo cabins or a smaller ship. But, our solo cruise director did a great job. Disembarkation seems to go very smooth. I waited until 10 to get off, so it wasn't crowded by then. All and all, the cruise was great. Sure, it wasn't perfect. I love cruising and generally am not one to complain. Read Less
Sail Date January 2020
The beds and pillows are incredibly comfortable. We enjoyed deluxe balcony on deck 14 at the front of ship. The spa was wonderful. The Enclave experience was not worth the money. It was often buy and not kept clean. We enjoyed many ... Read More
The beds and pillows are incredibly comfortable. We enjoyed deluxe balcony on deck 14 at the front of ship. The spa was wonderful. The Enclave experience was not worth the money. It was often buy and not kept clean. We enjoyed many hot stone spa massages and a deluxe mani/pedu. Shore excursions were awesome. We rode ATVs in Cabo, hiked and kayaked in Mazatlan, and also para-sailed off the beach. Embarkation and disembarkation went smoothly. We went to the Marietas Islands and snorkled/kayaked in Puerto Vallarta. The Crown Grill was delicious but dinner at Sabatini's was not worth it. Movies on the deck were enjoyable, especially with blankets and popcorn. We also liked the pizza by the pool. The entertainment stage productions were fair. The cruise director and dance activities were very fun. The ship did not have many protected outdoor spaces, especially on the last day when it was windy. Read Less
Sail Date January 2020
We love cruising and have cruised 4 times in the past 3 years! This was my first time on the Mariner of the seas and I was excited for my small children to experience the Perfect Day at CocoCay. This cruise fell short of my expectations ... Read More
We love cruising and have cruised 4 times in the past 3 years! This was my first time on the Mariner of the seas and I was excited for my small children to experience the Perfect Day at CocoCay. This cruise fell short of my expectations and truly left a lot to be desired. Boarding was easy and painless. It only took about 20 minutes from the parking lot to the ship. For this review, I will begin with the pools. There are 2 pools on the main deck surrounded by 4 large hot tubs. There is not a designated pool/water play area for children on this ship as opposed to some of their other ships. Children bombarded the hot tubs and made them nearly impossible to enjoy. Drunk adults were in the hot tubs with the children and it was cringeworthy. The boat has a solarium for adults with 2 hot tubs and 1 pool but children were consistently passing through this area running, yelling etc. to reach the main pool via the aft elevators. On prior cruises, the lifeguard would ask that they leave the area but the people on this boat could care less. Lunch in the windjammer was a madhouse on the first day. People were touching the food and putting it back. There was hair on my food and to be fair, it could have come from the patrons or the staff. I lost my appetite and did not eat there again. The sky pad was fun when it was open. It did close quite a few times even though the app said it was open during the cruise and I’m not sure why. The slides are okay for kids 48 inches or taller. Also, there is a small climbing apparatus for kids that should be replaced for a wade pool or some sort to keep them entertained and away from vacationing adults. The rooms were well taken care of by the staff and they entered 3 times a day to replace towels, make the beds, replace used water glasses etc. The dining room staff is amazing! They make us feel special and remembered little things about us. Ours called us by name and that is very nice. The shows they prepared for us were boring to me. It reminded me of a high school talent show. It was not entertaining. The cruise director really tried his hardest but neither he or the comedians were funny. The kids fell asleep and we left early. The most fun they had were in adventure ocean. Otherwise, the itinerary missed the mark. The ice skating show began but stopped abruptly. They took an intermission and then began again. The boat also had Bingo, a casino, NFL games on the big tv outside, and Laser tag while the ship docked in Nassau. I wish they had laser tag again during the forced sea day. This ship was scheduled to dock in Nassau, Bahamas and then dock again on Royal Caribbean’s private island, CocoCay. The “Perfect Day at CocoCay” was cancelled. The announcement that we heard said that the Ship failed to dock but the staff said that it does happen sometimes and the ship just doesn’t go there. Hundreds of passengers were upset and asking if they will receive compensation and were told that they would not. The sea day was boring, cold, and quiet. Royal Caribbean has to do a better job entertaining the guests in the event that the ship cannot dock. It took more than 2 hours to revamp the itinerary and the first activity wasn’t scheduled until after 1pm. We learned that the second port was cancelled before 8am. The guest services crew was rude, even when I asked them a question unrelated to the itinerary (I was changing credit cards for shopping). The lady took a deep breath and mumbles under her breath. Future cruising on this ship or any other Royal Caribbean ship is a no go for us. I had no idea that they sometimes do not go where they promise to and in the future, we will steer clear!! Read Less
Sail Date January 2020
My woman and I had an excellent cruise in summer 2017 with MS Midnatsol to Norway's fjords, so we wanted to make another cruise to see the northern lights in Norway. It was sometimes adventurous and challenging, because the weather ... Read More
My woman and I had an excellent cruise in summer 2017 with MS Midnatsol to Norway's fjords, so we wanted to make another cruise to see the northern lights in Norway. It was sometimes adventurous and challenging, because the weather was more stormy than in many years before. So the agenda of some days had again to be scheduled. My compliments to our tourist guide and the hotel manager who cooperated very well and proved to be very skilful to convince us that an alteration was reasonable. Big storm force and heavy sea are undeniable arguments. Nevertheless we experienced a fine and unforgettable journey. To see the winter landscape around the Norwegian fjords is a monumental event. We also were well-informed when northern lights appeared. It's a good feeling to make such a cruise with an always reliable and polite staff. I have no criticism concerning the ship, our outside cabin, the dining and the service. The dining was opulent, and we enjoyed to have many choices. We had as much activities as we wanted, for we had the opportunity to listen to interesting presentations. We were fully pleased by the service of the staff, for example dirty bed clothes in the cabin were immediately changed. We like to read books and prefer them for our entertainment. So we often read in the panorama room. When we needed more books we found interesting fiction books in the Trollfjord library room. I only regret that some shore excursions and shore leaves were not possible. I think this is a fine cruise for adults, but not suitable for little children and not for people who want to have a cruise trip with much entertainment. Read Less
Sail Date December 2019
It was by far the worst cruise we have ever been on! The service was terrible! Nobody was friendly. Bartenders are not nice or helpful. The food is absolute trash and the chefs and servers are very very rude. We talked to over 50 people ... Read More
It was by far the worst cruise we have ever been on! The service was terrible! Nobody was friendly. Bartenders are not nice or helpful. The food is absolute trash and the chefs and servers are very very rude. We talked to over 50 people and all of them agreed to never go on a costa again. After 8pm you can’t get anything to eat except for the pizza that they charge you for. Can’t get bottles of water unless you want to pay $8 for a bottle. Anytime food is put out it’s a race to get it first as they run out every meal. There is more things to list then I can even remember. It was terrible and nobody was happy nor did anyone speak English or understand you when you talked to them. Most of the crew would turn there back on you and walk away and not acknowledge you at all. No basketballs or volleyballs available they said they were all rented. No other activities on board. Pools were closed half the time. 4 year old boy couldn’t sit in the hot tub with parents. Drink packages never included everything there was always a catch or scam to charge you for something even with the unlimited drink package. Hotel room service charge daily per person. Terrible cruise line! Read Less
Sail Date December 2019
BAYONNE easier than going to NY but a BIG mistake so sorry I took this cruise' 1 bar of soap in cabin. No tissues towards end of cruise. Towels thread bare. Sheets & pillow cases used & ripped Put bath towels under ... Read More
BAYONNE easier than going to NY but a BIG mistake so sorry I took this cruise' 1 bar of soap in cabin. No tissues towards end of cruise. Towels thread bare. Sheets & pillow cases used & ripped Put bath towels under pillows to plump them up Mattress uncomfortable & next door cabin when they closed the door hard, my room shook No one cared..I got "I'm sorry" from main office for every complaint I had.& 15% off next cruise… NEVER on RC again. Wasted time on the phone pouring my heart out & absolutely nothing was done about all the tipping I did to get things that should have come w/the cabin. RC got so cheap even w/food. My table had 3 lobster tails one night for dinner..they were inferior..& the size of my little finger. A gal in Customer Service could not even remember my name...called me Cheryl..then Rouse & sent me to the wrong cabin 3x. Even the final statement I got someone elses. Read Less
Sail Date December 2019
Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class ... Read More
Selected cruise for its Hawaiian ports and warm weather plus sailing on the Grand via San Francisco. Amazing cruise, amazing service by Grand Princess staff, and beautiful islands. Highly recommend Grand Princess for its world class service, wonderful and warm staff, and clean ship. Though it's an older ship, staff work hard to maintain the Grand Princess, and officers and staff were present throughout the ship 24/7. Had an excellent cabin steward and professional and wonderful dining room wait staff. Amazing trip onboard the beautiful Grand Princess! Like our waiter, Jonel Bola said, "The Grand Princess is known for #1 service out of its entire fleet of 18 vessels." The entire dining room staff was amazing and wonderful to all its dining passengers. The food was good, plenty of desserts to choose from, and staff are generous with service, extras/portions, drinks, and smiles! All staff throughout the ship were kind, courteous, warm, and provided consistent service and were very hard working. Service throughout the ship was consistent and amazing! Ship Captain, JP Bryant, was very nice and courteous and always greeted passengers pleasantly. This was a 16-day cruise! Have done shorter and longer cruises, but a 16-day is a perfect amount of time for a winter getaway! I highly recommend the beautiful Grand Princess! Others might be concerned that it's an older ship but I find it to be quaint, comfortable, has character, beautiful, has internet service, and has excellent and consistent customer service. I've sailed on the Grand 6 times and each time I've experienced consistent customer service! And, if something wasn't right, staff will work quickly and very hard to make the problem right! No complaints when I'm on the Grand! Read Less
Sail Date December 2019
All temperatures in Celcius. Times in the 24 hour format. Currency onboard GB£ Embarkation/Disembarkation. I flew from Manchester (UK) on a Dreamliner. My bag was checked in and I went through the usual security. We landed at around ... Read More
All temperatures in Celcius. Times in the 24 hour format. Currency onboard GB£ Embarkation/Disembarkation. I flew from Manchester (UK) on a Dreamliner. My bag was checked in and I went through the usual security. We landed at around 1630 local time and we were bussed to the ship which took around 45 minutes. Unusually, we didn't go through passport/customs when we arrived. I expected to go through the normal checks but this didn't happen. We did, however, have our passports checked when we arrived back to Barbados. I think that this needs to be reviewed. We entered a large building with literally hundreds of people waiting to check in. P&O don't do online checking in (although a recent announcement from P&O for the new Iona will introduce online checking in) so I had no choice but to wait inline. I eventually boarded at around 1830 and by this time I had been travelling for around 17 hours, I was very tired so I went directly to my cabin to wait for my bag. My bag was not there so as I had a bit of onboard credit, I decided to have a few beers in Brodies-the "pub" style bar. My case didn't arrive until well past 2300. I only found it because I was coming back from Brodies and my bag was in the corridor. I realise that "turn around day" is the busiest time for the staff, but everything was in this bag and I needed to unpack before turning in for the night. Disembarkation was a different story. I will say at this point that most of the problems were not of P&O's doing. My flight was scheduled for 1820. I left the ship at 1500 and I was bussed to the Grantley Adams International Airport (GAIA). Again we went through security and I settled in for the wait. I got talking to a couple of sisters who was on the cruise which helped kill the time. At around 1630, the airport display said that we were boarding at Gate 13-this is on Friday 13th. Not a good omen. At our time, the plane had still not turned up at our gate. The GAIA is around three to four soccer pitches long but only half as wide. There is ample seating but the main walkway is only around 15 feet wide. At around 1700, a Virgin Atlantic plane turned up-not our Dreaminer. We were then told that our gate was now Gate 12. This meant that up to 900 people had to swap gates. Taking into consideration the width of the walkway, things got a bit busy and tempers started to fray a little. By now it was 1900 and we were 40 minutes late. At 1915, we were bussed to our plane. GAIA does not have the usual international airport style bridges to board the planes and all of the planes sit on the tarmac. Everyone was onboard by 1945 but the captain came on to announce that there were still 18 wheelchair passengers to board. He also added that the airport only had one lift for the disabled passengers. This one lift had to serve-what I estimate to be-16 to 18 planes. We eventually took off at 2100-over two and half hours late. I arrived back to the UK only one hour late but the GAIA needs to sort out it's procedures quickly. Demographics. Exclusively British. I didn't hear any other accents (apart from the crew). There was a large contingent of Welsh and a some from the ethnic minority community. There were around 20 or so children (under 12-I don't count teenagers). As this was (UK) school term time, I didn't expect this many. The ages of the passengers varied from young couples to senior citizens. The ship and it's staff. The staff were brilliant and nothing was too much trouble. My steward kept my cabin spotless (and he was well rewarded) and the ship was kept very clean for the entire cruise. Well done to the staff! The ship is a mess. Azura is looking old. Worn carpets, threadbare seating, chips in paintwork and a general feeling that it had seen better days From the outside, Azura has rust streaks all over the hull. The crew repaint the hull but this is just painting over the cracks. Azura is scheduled for a refit this year (I believe this will happen in March or April) and she really needs it. Food and drink. The food was the usual high standard that I have come to expect. I had my evening meal in the Oriental restaurant on a table of six. Myself, two married gay guys Danny and Ryan, A senior Dutch lady Henrietta (who has been living in the UK since 1971), A girl Clova and Andrew. Clova only had one meal with us and disappeared. I didn't see her on the ship again. Andrew only turned up four times (he said he didn't do "sit down" meals) which left the four of us. We got along very well. At the start of the second week-just before we arrived in Antigua-Henrietta was visibly upset. She explained to us earlier that she was supposed be on the ship with her sister but she was taken ill and couldn't travel. She said that her sister had died in the morning. We were upset at this news and tried to console her the best we could but the trauma was obviously evident. The next night after we left Antigua, Henrietta didn't turn up and we never saw her again. The ship kindly allowed her to use the phones to contact relatives in Holland but we were convinced that she left at Antigua as the island has an international airport. The breakfast buffet was the usual "full English" bacon, sausages, eggs cooked in vareity of ways, tinned tomatoes, baked beans, cereals, porridge, Danish, muffins (for breakfast?), smoked haddock and kippers (to non British readers, kippers are heavily smoked herring-I particularly enjoy kippers for breakfast), minute steaks, fruit. The lunch buffet featured carveries, seasonal veg etc. They also had themed days..Italian, Caribbean, curries, English pub food. All very good. Evening meals were similar to lunch with much the same style of foods. There was a small selection of foods for people with dietary requirements-gluten free, vegetarian and vegan-but these were very limited. Now to a subject that really gets up my nose-alcohol prices. P&O claim to charge UK pub prices. Not where I live they don't. Draught beer (served in UK pints) was around £4.50 to over £5 a pint for some premium beers. Bottled beers of 330ml are around the same price. I was drinking Corona which was £4.40 a bottle. If I lived in London, I would expect these sort of prices. My regular pub charges £3.30 for lager and if I went to my local Wetherspoons (to non British readers, Wethersoons is a major UK pub chain) I would pay around £2.80 for a pint. So no P&O don't charge pub prices and they charge as much as they can get away with. If P&O dropped these prices, it would make me happier and I'm certain that a lot of people would agree with me. Our intinerary/excrsions. We visited St. Maartens, St. Lucia, Tortola, Grand Turk, St. Kitts, St. Vincent, Antigua and Grenada. I did several excursions-mainly sightseeing-but I did enjoy a coastal hike, visiting a chocolate processing factory and a beach hike. I will say that the official excursions are a little pricey and I felt that some of these were a bit "whistle stop" with not much time to see or visit properly. I did my own thing on two of the islands-Grand Turk and Tortola. Grand Turk is a mess since the recent huricanes and beyond the "tourist" port there really is nothing to see. NOTE: If you do your own thing and miss the sailaway, it's your responsibility to get to the next island at your own expense. The ship will not wait. If you do one of the official tours and you're delayed, the ship will wait for your return. The local taxis and guides are not obliged to get you back to the ship on time. It would only take a breakdown or a puncture to ruin your cruise. Entertainment. I don't do shows but I did see a Tina Turner tribute act. She was exceptionally good. There was the usual troupe "Headliners" doing West End musicals in the main theatre. I heard mixed reports as to how good they were. There was two resident bands-Pulse and The Fantastic Four. Pulse were ok but The Fantastic Four-although there were four of them, weren't "fantastic". There's an orchestra-who apart from accompanying the Headliners in the theatre-also did a Glenn MIller tribute. This was very well attended and they were very good. There was also a guest speaker-a retired criminologist-who gave lectures on serial killers and the like. Although murders are a gruesome subject, these lectures were very interesting but sadly not well attended. There were the usual pub quizzes and karaoke in Brodies and of course football (soccer to non British readers). I don't do football (I'm F1 and Rugby Union) but they only sport shown in Brodies is football. The ships TV system had Sky News (the only news channel that doesn't have any news), Sport 24 (football again) and a selection of free and pay-per-view films and TV shows. Weather. The temperatures were in the high 20's to low 30's during the day and didn't drop much below 20 degrees at night with almost wall-to-wall sunshine. We did have a couple of days of rain but overall the weather was excellent. Observations and other stuff. Sadly, we had two deaths on the cruise. One in the first week and one in the second. Obviously, no details were forthcoming about the people concerned due to medical confidentiality. There were also two medical emergencies. We were leaving one island and we were about 50 feet from the quay when we had to reberth due to a medical emergency. The person was carried off the ship to a waiting ambulance. The day after we left Grenada (our last island) the captain announced that we were diverting to Martinique due to a person who had suffered a heart attack. The medical facilities onboard are limited at best. Ambulances were on the quay to take the passenger off. We weren't allowed to get off and we were only there for an hour and a half. On the first day of the cruise, I went to the smoking area on deck 7 main promenade. There were three 20 something blokes having a smoke and a beer. An senior lady also joined for a cigarette. This lady spoke to these guys and told them in no uncertain terms that they'd "ruined over a thousand peoples cruise". Upon hearing this, the three guys let loose on this lady with language I can only describe a disgusting and they didn't care one bit. As I didn't want to get involved, I left to go to the smoking area at the other end of deck 7. Upon making enquiries with the staff, it turned out that these three guys were treating the cruise as a two week Stag Night (again to non British readers, Stag Night=Bachelor Party). Apparently, they would start drinking as soon as the bars were open and didn't stop until they were shut. They were also shouting all the time and generally being obnoxious. I'm actually surprised that they weren't kicked off the ship and I was pleased that they were getting off just as I was starting my cruise. Going back to the resident bands. In the open air bar, Pulse would sometimes play. The band was on the other side of the open air pool around 50 yards away. On one night I was sat with friends (on a formal night) and the band was so loud, my beer was rattling on the table. I was trying to talk but I had to shout just to be heard. A friend-Sabina-was only a couple of feet away but she couldn't hear me. I realise that the ship has to provide entertainment, but does it have to be so loud? For the first four days, the staff were extra vigilant in the public areas and the buffet. This was because they had Norovirus onboard the previous cruise. There were reports (from the previous cruise) of people filling up water bottles from the taps in the public loos. There was a member of staff on duty all the time (day and night) for the first four days at all of the public loos to stop people doing this. The water is perfectly safe to drink so why didn't people fill up in their cabins? The buffet staff didn't allow us to have self service-again for the first four days-which was a little inconvenient but necessary to stop any virus. Additionally, although the water is safe to drink, it did have a nasty metallic aftertaste which wasn't pleasant. This did clear up a little, but teas/coffee from the buffet didn't taste right. Conclusions. Food. Excellent with a wide variety in the buffet and main dining rooms. Drink. As I said in my review, alcohol prices are far too expensive and P&O need to think about this. £1 less per pint would be better. Staff. Again excellent and they kept the ship spotless all the time. Well done! The ship. Tatty, threadbare and going rusty. She desperately needs a refit which as I have said above is going to happen in March or April this year. Entertainment. MIxed reports of the "Headliners" shows. Guest speaker was very good. The Fantastic Four weren't, Pulse are too loud. All in all, the cruise was very good. Excellent staff, good weather, good food and friendly passengers. I am giving this cruise six out of ten. If you're thinking about travelling on Azura, wait until she's had the refit. Read Less
Sail Date December 2019
It wasn't our first choice, but I am soo happy with this cruise and the experiences we shared. Leaving and coming back to Sydney Harbour was like night and day. Leaving the port was smooth as the seas beneath us. The ship is ... Read More
It wasn't our first choice, but I am soo happy with this cruise and the experiences we shared. Leaving and coming back to Sydney Harbour was like night and day. Leaving the port was smooth as the seas beneath us. The ship is magnificent and should be explored in great detail. The cabins are adequate and will serve you well. The food is delicious, not one desire was left unfulfilled. Entertainment was amazing, such a wide selection of shows, movies, and games. If you are strong, turn off your phone and allow the captain to take you on your journey. You will find all the answers you seek if you aren't afraid to follow your pain. If you are reading Captain Nicholas, please employ a maître d' for the disco, the DJ's need all the help they can get. Thank you so very much Celebrity Solstice, till we meet again. Read Less
Sail Date December 2019
I chose this cruise because of the age of the ship, the ports of call and the length of the cruise. Also, because of the departure city of Fort Lauderdale. If you plan to stay overnight in a hotel would suggest you book one with free ... Read More
I chose this cruise because of the age of the ship, the ports of call and the length of the cruise. Also, because of the departure city of Fort Lauderdale. If you plan to stay overnight in a hotel would suggest you book one with free shuttle service as fares can be high getting to & from the airport and the port. Being a first time cruiser I found the embarkation and disembarkation were quite easy. The Regal is a beautiful ship. The cabin was a good size for two and the partial obstructed balcony on Deck 8 was fine. The cabin was mid-aft and I would chose it again Any time dining was great, and was 2 decks down from the cabin. The free buffet was on Deck 16 and lots of choices. Lots of entertainment & activities for everyone. The service was great. The staff were helpful and courteous. Shore excursions were okay and good for us first timers. I would go again but different itinerary. It would be nice to have an online map of the ship to help with getting around. The Medallion Class is an excellent innovation. So easy to use as you don't need to carry cash. Read Less
Sail Date December 2019
I picked the cruise for the itinerary and have learned the hard way the ship is much more important than where you're going. This is my 7th cruise with 6 cruise lines, so I have a basis for comparison The ship is 27 years old and ... Read More
I picked the cruise for the itinerary and have learned the hard way the ship is much more important than where you're going. This is my 7th cruise with 6 cruise lines, so I have a basis for comparison The ship is 27 years old and feels like it. The crew spoke limited English and many seemed to hate their jobs. There is no heat in the cabins, and although I traveled in the summer it got down to 10 degrees at night. I asked what they do in cold climates and was told "we don't travel to cold climates". The food is horrible and there is no buffet. Very few vegetarian options and, incredibly, all the food is so bland that most of it tastes the same, regardless of what it is. The Internet is expensive and runs out quickly. This is almost a parody of a cruise. There is NOTHING to do on board the ship (other than a well equipped fitness facility). The "activities" are things like sewing classes, and the demographic is definitely senior citizens. The "shows" were trite and cringe-worthy. The performers weren't very good, but they appeared to be trying their best Read Less
Sail Date December 2019
I was really excited to go on this cruise ship, as it was going to Thailand and Cambodia and starting at Singapore. It was for an affordable price and it was going to Asia, so why not! First off, the food was beyond horrible, and that’s ... Read More
I was really excited to go on this cruise ship, as it was going to Thailand and Cambodia and starting at Singapore. It was for an affordable price and it was going to Asia, so why not! First off, the food was beyond horrible, and that’s an understatement. I’ve been on around 10 cruises and I know what good food tastes like on cruises, so when comparing it to other cruises, this one was at the very bottom. Every day they had the same exact thing for breakfast, lunch and dinner for the buffet. Usually, other cruise ships change it up a bit, but no, this one had the same exact food for 8 days... Also, the times were so short for breakfast, lunch and dinner. We basically only had 1 hour to 2 hours to eat breakfast, lunch and dinner. On the other cruises we had either 4 hours or they offered a 24/7 option for those late night snacks. Dinner ended here at 8:30 and it opened at 7, the dining area was always so packed and filled with hectic people because everyone was trying to get some food at the same time... horrible. This happened every single day. Whenever we arrived back from a city we got dropped off at, it would be around 3/4 pm and we were getting a bit hungry at this point, so we would go and look for some snacks, BUT WAIT! THEY DIDNT SERVE DINNER UNTIL 7! So we had to starve and wait until then. This made me even more frustrated because they didn’t serve snacks like other cruises did at a time when people would come back from a city outside. They however had “tea time” from 5-6, but they would serve some desserts and tea and coffee... the desserts tasted like leftovers from the day before throughout the whole trip. They also only served coffee and tea during tea time and breakfast, it wasn’t served during lunch and dinner at the buffet and restaurant like how other cruises have it. Now, for the dinner reservation at the fancy restaurants. Sadly, it was also horrible. The food was just not good, it wasn’t seasoned well, their asian food was cooked by an Italian chef and he butchered it (no offense). Usually the food at the restaurant is supposed to be better than the buffet, but this cruise made it that the buffet food was a bit better than the restaurant food, which is not saying much AT ALL. I barely ate my food at the restaurant because it truly was that bad. Another thing, some crew members were so rude to me, especially the older Italian (I think?) buffet chef. I was grabbing a piece of fruit from the buffet that was closed but I didn’t know, then he goes and yells at me and just keeps raising his voice and saying “What are you doing? No, no no you can’t do that what are you doing, go to the other buffet just go” like is that how you are supposed to treat your guests? How rude. I did not appreciate that AT ALL. Just tell me excuse me but we are closed. That is all you need to tell me and I would get the point. These things made my experience unenjoyable in my opinion. The shows are good but that is about it. Restrooms are so hard to find, they either blend in with the wallpaper or they are hidden outside in a corner you can only access when going through a little alley. Don’t say I didn’t warn you. Read Less
Sail Date December 2019
Because good price and wanted to try it the best thing was the entertainment group Alex ameed don’t remember the name good of all but they were just a team they should never be broken. My table 539 the best service it’s something I ... Read More
Because good price and wanted to try it the best thing was the entertainment group Alex ameed don’t remember the name good of all but they were just a team they should never be broken. My table 539 the best service it’s something I will never forget because of the teams how they work their island beautiful the only thing is that they have to clean the windows that’s the only thing that I had problem with but other thing like the buffet on the morning was the same thing no variety and same for lunch but is ok the food was good but again the entertainment group is the best thing that cruise have and the theater good movie new make more jacuzzi and ice cream was good I would all over again in they cruise with the same people thank you so much Armonia the best time I had in a cruise Read Less
Sail Date December 2019
This being my first cruise was very fun I loved the flat ironed steak on dinner nights and the nightclub . Being 18 there’s not much to do but to have fun at the club and meet new people. The only problem was the ride i got sea sick for ... Read More
This being my first cruise was very fun I loved the flat ironed steak on dinner nights and the nightclub . Being 18 there’s not much to do but to have fun at the club and meet new people. The only problem was the ride i got sea sick for the last two days but other then that I had a blast . The buffet wasn’t the best nor the lemonade but Guys burgers were very good and I enjoyed breakfast all of the fruits were very fresh . Wish there was more dessert options and drinks. The crew members were very generous and nice. Last day was sad because I made a lot of friends. I loved Ecstasy !! I would definitely get on again . This ship is mainly for teens and college students more of a party ship which I loved cuz I’m young and wanna T up!! Read Less
Sail Date December 2019
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the ... Read More
You'd think it would be difficult to be pissed off after spending a week somewhere as gorgeous as the Caribbean. But congratulations, Regal Princess - you've succeeded. I'll start with a little background: This was the FOURTH cruise I've taken with Princess just this year alone - and my second on the Regal. I'm not the type to complain about every little issue on a cruise - I'm generally pretty easy to please. I did Panama Canal last month on the Island Princess and it was amazing. Zero complaints. I wrote a great review after that cruise because they deserved it. I just got home from a seven day Western Caribbean cruise on the Regal Princess. The ports of call and shore excursions were excellent, as always, but many things about the ship itself were pretty terrible. I don't even know where to begin, so I'll take it from the top... I boarded the ship the first day and headed up to the Riviera Deck to my stateroom - R311. I immediately noticed a funky smell in the hallway - almost like the cleaning products used to deodorize a toilet in a bus or airplane bathroom. It was pretty gross. I noticed that the carpets were wet, too, so I assumed that they had just wet vacuumed the hallways or something. I went into my stateroom and began unpacking. The carpet in front of my bathroom was also wet - bad enough that my socks got soaked after stepping on it. And the bathroom itself smelled like urine, which really bothered me, because I had the same problem last Spring in my stateroom on the Aloha deck. Later in the afternoon I went to explore the ship and stopped by the front desk to tell them about the smell in the bathroom. They said they'd have the steward take care of it, and he did - when I went back to my room an hour or so later, the bathroom had been bleached and scrubbed and the smell was almost totally gone (note: if you want your steward to take great care of you, give him/her a $20 tip at the beginning of the cruise as soon as you meet them and they'll do almost anything for you). I was tired that evening and decided to just order room service. This also turned into an exercise in frustration. I called several times and nobody answered. I was put on hold each time. After spending about 10-15 minutes waiting, I'd had enough and called the front desk to complain. They said they'd have the room service people call me back, and eventually, they did. I tried not to get too worked up about the situation because it was the first night of the cruise, and the room service staff are often pretty backed up at this time. I ordered the lobster and steak and paid $19 for it (it wasn't worth it, and not only that, they got my order wrong). Later in the evening I tried calling the dining reservations line to make a reservation for the following evening at Sabitini's, and same situation - nobody answered. I gave up after several attempts. That night I went to bed in a not great mood but was hopeful that the rest of the cruise would be much better. I was startled awake at 5:30am by a SCREECHING alarm that went off in my stateroom. I called the front desk and they said they were aware of the problem - someone else had also called from their room on Riviera to report the same thing - and that they were working on fixing it. The alarm continued screeching for another 15 to 20 minutes. At this point, I'm wide awake, and I go to use the bathroom. I open the bathroom door and the bathroom stinks like urine again. Now I'm definitely not happy. There's no way I'm getting back to sleep. The alarm is still going off. I go down nine flights of stairs to the front desk to complain about the alarm and the smell of the bathroom. They send a housekeeping manager up to my room to check out the bathroom, and he sends the plumber up. Eventually the alarm turns off. The plumber fiddles around with the bathroom drains for 15 minutes or so, and then says he's sorry but there's not much he can do - the entire Riviera deck was flooded yesterday by a burst pipe, which is causing the sewer smell in both the hallway and possibly the smell in my stateroom bathroom, too. Basically, I'm out of luck. I appreciated the honesty, because this was the first time someone had the decency to actually explain to me what the TRUE situation was. A simple letter of apology or acknowledgement from Princess would've gone a long way here. "Hey, sorry the hallway is flooded and smells like a sewer and we did nothing to warn you", or "hey, sorry to wake you up from a sound sleep at 5:30am with an ear-splitting alarm that went off in dozens of rooms for 20+ minutes with zero explanation and no way to quickly turn off". Needless to say, this never happened. In any event, I called guest services and told them that I wanted a new room on a different deck. They said the ship was filled to capacity but that they'd see what they could do and get back to me. I heard nothing back for several hours. It wasn't until I got my travel agent involved AND threatened to contest the entire cost of the cruise with my credit card company that guest services finally had someone up the chain reach back out to me. I received a call a little later from Dean - the guest services director - and he was fantastic. I really need to give credit where credit is due here. I explained to him that pretty much every single thing about the cruise up until that point had been a complete nightmare, and that nobody on staff either seemed to care and/or had the ability to help me fix the problems I was having. I pretty much gave him a list of complaints and he immediately began addressing and trying to fix each one. It made all the difference in the world to me that he took my complaints seriously and actually worked to correct them. He even made me a complimentary reservation at Sabitini's that evening. Without my experience with Dean and his help resolving everything here, I doubt i'd ever be taking a Princess cruise again. From this point on, some things improved and some didn't. I went to Sabitini's that evening and this was literally the highlight of the cruise. They were so welcoming and friendly - the level of service and quality were amazing. I wish the entire cruise was like this. It meant so much to me that they actually treated me like a guest, because for most of the cruise up until this point (and after it), I felt like just a number. The ports of call and shore excursions were all excellent. Thank God for that because this helped the cruise not seem like a complete disaster. I did have some fun, at least. But overall, the negative experiences I had that first day or two of the cruise overshadowed the entire vacation, especially because many of them were never completely resolved. The hallway and bathroom continued to smell, it was difficult to get a human being on the phone when calling room service, the dining reservation line, or even the front desk, and the ship seemed very understaffed for the amount of guests on board. With so many shortcomings during this cruise, I've been trying to put my finger on how things could've gone so noticeably downhill since my last Regal cruise this past March. My theory is that it all boils down to the Medallion system. It's obvious that Princess is eliminating staff and replacing them with a terribly inadequate and cumbersome system of online Medallion applications. What a huge mistake. Human beings should not be replaced by automation in an industry where the overall level of quality/satisfaction is so heavily determined by the level of care/attention you receive from actual humans. If I go to McDonald's, I don't care if the human interaction is replaced by a self-service kiosk. When I'm on a cruise, it's a completely different story. Not to mention the fact that the apps often don't work or drastically limit the number of things you can do/order compared to when you interact with an actual human staff member - which often necessitates an additional human interaction, anyway. The few staff still employed seemed totally overwhelmed with the number of guests on board. They couldn't keep up, guests were getting frustrated, there were lines for almost everything, and the decreased morale was pretty apparent. it's a lose-lose situation for everyone involved. I really hope someone high up at Princess reads this review. Some of the issues on this cruise might've been bad luck, but others were entirely preventable. A lot of it boils down to customer service. I've given Princess many thousands of dollars in business in the past year alone. Just because I'm on the younger side, and traveling solo, doesn't mean I should receive a lower level of service than an older couple or a family with kids - and that was the impression I got again and again on this cruise (as well as other Princess cruises I've taken). I guarantee you I'm contributing just as much to your bottom line as these people, if not more. Perhaps you should realize who your truly loyal customers are, and start treating them that way. Read Less
Sail Date December 2019
I booked this cruise about 2 months out on a third-party site when I saw a great rate that came in at less than $100/nt, even as a solo traveler so I had to book it. I booked cabin 14194, an interior Fantastica stateroom. I chose this ... Read More
I booked this cruise about 2 months out on a third-party site when I saw a great rate that came in at less than $100/nt, even as a solo traveler so I had to book it. I booked cabin 14194, an interior Fantastica stateroom. I chose this room based on the deck plans when I saw that on the map, it appeared a little bigger than a majority of the interiors on the ship. It was on the backside of an elevator bank and not surrounded by any other rooms. When I did a little research I found it was indeed much more spacious than most of the rooms, almost a WC-accessible room but not designated as such (and it truly is not, while a larger floor plan the bathroom remained small, with the standard phone-booth shower). Once I saw the size to be true I decided to pull the trigger and booked 14194. There are 2 or 3 of these on several floors so if you see it, I definitely recommend this room for its size. Embarking was easy, no issues. The ship itself is GORGEOUS. The Atrium alone became my favorite atrium of the ships I had sailed. There was no shortage of bars onboard. If one was a little crowded, there wasn't much work involved to go to another one nearby if you feel like you wouldn't wait. Found a couple great bartenders, Gene and Ruffy, in the casino bar. The casino was nice. I played some slots, my bankroll lasted longer by far than those on RCCL. Standard table selection, no craps if that's your thing. As a solo traveler I checked with the maitre'd on day one once I got on to see if I could get a 2-top being solo, as I've been seated with a family of 7 at an 8 top before and while they were lovely people, it was just an awkward feeling of seeming like I was infringing on their time. Once I was denied/waitlisted, I just decided to do the buffet for dinner each night. The variety was better than I had expected given some prior reviews, and no major complaints other than the standard ability to tell what's been sitting out for a little bit. Breakfast was the largest variety I'd seen to date, and yes, that was a daily standard for the most part. I really enjoyed the shows. They were quick (none more than 40min) and very European influenced. It's nice to open your mind and enjoy something you've not seen yet before. All the performers were talented, from the acrobats, to the contortionsts, to the incredible singers. Yes, there is some repeat of some of the performers across the shows, but to me that just meant seeing your favorites a second time with a new twist on what you had seen them do before. Sinan, the cruise director, was a little quirky but everyone seemed to enjoy him, mmkay? Sank you! Meow....onto the next thing. The live musicians on board were good, but I felt their schedules could have been staggered a little bit better. There was also not much going on during the day, which especially on a rainy day in Nassau, would have been nice to check out when there was nothing else going on. They all started and broke at the same time, so as one ended, if you go to another venue to check out what's going on too, they were also ending or on break already. Didn't have that "endless" live music feel you can get on other ships. Nothing against the musicians, as I enjoyed them all, especially Rob Dunca, the pianist in the Seaview Lounge. Didn't do much port-wise. Walked around Old San Juan a little before the skies opened up and I raced back to the ship. Stayed on board in St. Thomas. Rained in Nassau, so I and what was most of the ship it felt like, stayed on. Ocean Cay Marine Reserve unfortunately was cancelled due to high winds. Given the incident in Cozumel on the same day ironically with two Carnival ships, understandable. The cruise staff team did add more activities on board that day, so kudos to them. Finally, I booked myself the thermal spa in advance at $130 for the week. I liked it, especially the two sensory steamrooms and saltwater whirlpool. Dressing rooms were nice with lockers and much more spacious showers than those in the staterooms at your disposal. It was definitely more crowded sometimes than others, but it happens and there was still always somewhere to be in there. Most seemed to not know about the "secret" outside sundeck and outdoor whirlpool, so that was a nice quiet little getaway when it was busier inside. Overall, given a couple minor tweaks and the understandable cancellation of Ocean Cay, at the price point, for such a large stateroom and newer ship, I would absolutely book this again. I personally would probably go Bella, as I didn't use the included room service nearly as much as I thought I would, but at this price I would repeat the experience. Read Less
Sail Date December 2019
I loved this cruise--Nuremberg to Budapest on the Danube. Natalijia the cruise director and the crew were great. Solo female Traveller here (millennial too) so wasn't sure what it would be like. It's my first river cruise and was ... Read More
I loved this cruise--Nuremberg to Budapest on the Danube. Natalijia the cruise director and the crew were great. Solo female Traveller here (millennial too) so wasn't sure what it would be like. It's my first river cruise and was thoroughly impressed. Excellent excursions and tour guides, time to myself, great food and wine, and the onboard shop was lovely too! Highly recommend. Will do another Christmas market tour in 2020 but on the Rhine next time. The Danube was a bit low so the Captain had to maneuver around slower locks and we did get into Budapest a bit later than anticipated. But the tour guides styaed flexible and we still had plenty of Budapest time in the markets and on our own. Had dinner on the Danube at a great restaurant (Dunbarry restaurant) and got several Krampus dolls. The daily wellness program was great too--Alex was thoughtful and expert with strength training and cardio on board and off. AmaWaterways will be an annual trip for sure!!! Read Less
Sail Date December 2019
I chose this cruise to fulfill my bucketlist excursion to Tasmania AND New Zealand. Tasmania and New Zealand did not disappoint but the cruiseship did for a single traveler. Despite having been on Princess cruises with an active single ... Read More
I chose this cruise to fulfill my bucketlist excursion to Tasmania AND New Zealand. Tasmania and New Zealand did not disappoint but the cruiseship did for a single traveler. Despite having been on Princess cruises with an active single program, this ship offered NOTHING for singles. On Princess You pay 200% as a single cruiser but you get nothing for the extra cost. The evening shows were often good with the orchestra and Princess dancers, but guest entertainers were average at best. The Christmas Eve show was very well produced and entertaining. However, the Christmas Eve show was magnificent. The service is sporadic by crew members. Cabin attendant was good at keeping cabin neat and in order, but unlike other cruises nothing extra, like towel animals, or cutesies. I feel this is due to the cabin stewards having numerous rooms to clean and no extra time for extras. Room Service and Ronald were super at delivering coffee and heavy cream first thing every morning as requested but room service menu has little variety. Service in dining room was from fair to excellent depending on wait staff working the table. Overall average service but the occasional table in open dining had a waiter who really made the passenger feel welcome. I book cruises based on where I want to visit, and then cost but if I was choosing by ship, this would probably be a last choice. As usual with Princess, you can find the same excursions online at viator or in port for 25-50% less. Again Loved Tasmania and New Zealand but cruise was lacking the special flare I hope for on a Christmas cruise (great decorations but lacking lots of holiday spirit!) Read Less
Sail Date December 2019
I have always wanted to go on the maiden voyage of one of Carnivals ships. Finally I just did it. I planned an overnight stay at the Queen Mary Hotel, which in its self is an an awesome experience. The convenience of walking off one ... Read More
I have always wanted to go on the maiden voyage of one of Carnivals ships. Finally I just did it. I planned an overnight stay at the Queen Mary Hotel, which in its self is an an awesome experience. The convenience of walking off one ship(Hotel) right on board another cruise ship was fantastic.I came from Florida so I had to come a day early. I have now been in the Havana Cabana area on the Vista, Horizon and now the Panorama. I love these fantastic stateroom even though this time I had an inside on deck 6. The ship was flawless and I never saw one thing go wrong during the cruise.The staff was perfect, I love Ensenada Mexico.Our excursion was my best ever in 16 cruises. I did the Ultimate Local Food Teller led by Zoe, an awesome young lady that had our entire group feeling like we had been friends forever. Great lady and so much fun. We stopped at several food stops and several drink stops as well as a candy shop sampling at each stop. I had a Sea Urchin taco at one stop and did not like it one bit but Zoe told me I wouldn't, just wanted to try it. It didn't put a damper on my fun at all. One thing I liked a lot was the fact that nobody got drunk and ruined the tour like so many can.A great time thanks to Zoe and our fun group. The Vista class ships have so much to do that it is hard to cover everything onboard. Just go and have a blast, that's what I did. Read Less
Sail Date December 2019
I choose this trip to try out Vioking which always portrays itself as a luxury cruise line. It is not. I also choose this cruise for the stops at the Azores and Bermuda which did not happen so the trip was 14 days of Atlantic ocean. ... Read More
I choose this trip to try out Vioking which always portrays itself as a luxury cruise line. It is not. I also choose this cruise for the stops at the Azores and Bermuda which did not happen so the trip was 14 days of Atlantic ocean. The speakers were disappointing, the television and internet did not work including the computer system in the restaurant which created long lines and confusion. The "Explorer" Desk displayed a lack of knowledge and programs for solo travelers was non-existent. Additionally, they were painting the interior of the boat near the restaurant which only added to nausea for several passengers. Added to this was my knowledge that I had paid +68% for a single supplement that feels discriminatory and needless since there was 200 empty cabins. The crew, as with any other cruises I have taken were delightful except for the Dining Room Manager who did not know what a proper cappuccino was! The 24-hour room service was appreciated. Read Less
Sail Date December 2019

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