I was hoping the poor reviews I read about EPIC were not entirely true. I am sad to say that I experienced first-hand how terrible NCL Epic is, and would never ever book again. I wish I listened to the reviews and booked another cruise. Customer service is the worst we've encountered. The staff, specifically the onboard excursion staff are arrogant and rude. We booked a Tulum ruins, cave, ...
I was employed by the Kitano NY for 15 years. So I am well trained in guest interactions, hotel cleanliness standards, hospitality in general as well as being extremely knowledgeable in food and beverage products and service. We brought my three sons on a Christmas cruise. We have never sailed ncl but the dates for the epic worked for us so we decided to give it a try. I am shocked and ...
1st time on a cruise. Crew was great. Cabin sucked, bed & couch both uncomfortable to sleep on. All food on board sucked except the Hamburgers and fries. Breakfast suck. No biscuits and sausage gravy.or chicken fried steak foe breakfast. Same cold food over and over again. Not everyone wants Fancy food just good Comfort food. Entertainment sucked and not enough of them. The Entertainment ...
If you have vertigo like I have, this is not a ship for you
The ship is old and not heavy enough and wobbles a lot
The rooms are so small, rooms and hallways smell horrible we complained unfortunately they only added chemical to the bathroom pipes which only reduced it just a little
Also the servers at Garden Buffet are not professional
We noticed most of them constantly are sexually ...
Well where to begin, came on this cruise as I have been on Royal Caribbean cruise ships before, this ship is absolute garbage, the fact this ship is still in service shows me that this ship’s best days are long gone and the company heads are using it as a quick cash grab.
Upper Management have an air of scammery going on from freezing multiple people’s accounts twice a day to overcharging for ...
The staff at dining room botecceli dining was wonderful, however I could not say the same for the staff on Divi Divi dining room, it was Christmas Day and we had an early setting and a private table, we were seated and given menus and then we waited and waited and waited, meanwhile more diners came in and got waited on before us, not acceptable. Not a quiet place on the ship to read or play games ...
Actually the Spirit cruise chose us! My husband and I won the cruise through Windcreek casino. This was our first time sailing, it was not a wonderful experience at all. I fell and injured myself and the staff cared nothing about it, they just tried to clean up their mess, and charge me $125 to see a doctor at medic, before even being concerned about my injuries. I as really hurt, in fact, ...
I have cruised on various cruise lines so far including NCL, Celebrity, Carnival etc. This has been the worst from all aspects, except the staff. The food had literally no Vegetarian options. The shows were substandard. No coffee creamer’s. The quality of soap below par. Not even warm milk for coffee the first 2 days. I would not recommend this cruise line by any means. Please save your money and ...
This was my first cruise and really vacation. This celebrated a honeymoon ruined by Covid closure and two Anniversaries. With kids grown I really had some high expectations. Embarkation wasnt bad at all. We chose an inside cabin as we didnt plan to be inside. It was very dated. Cabinet doors barley closed and were de-laminating, trim hanging. Rock hard bed. Cabin Steward was tipped nicely in ...
I just returned from a 7 nite cruise on the Norwegian Viva. Our balcony room was located on the 9th floor, overlooking an area where other cruisers could use an infiniti pool, sunbathe, walk the ship. We had no privacy when out on the balcony , at all times as other guests were out there as early as 6 am, and until 2 in the am, everyone could see us as well and look into our room so the curtains ...