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1,548 Senior Cruise Reviews

We are experienced cruisers and have been loyal Holland America for a while. We went on this cruise because it was my high school reunion cruise. I have always said never on a BIG ship, well I now mean NEVER. Too many people pushing, ... Read More
We are experienced cruisers and have been loyal Holland America for a while. We went on this cruise because it was my high school reunion cruise. I have always said never on a BIG ship, well I now mean NEVER. Too many people pushing, cutting in front of, rude and crowded. Too many children, we wondered if we were on Disney by the large number of children who ranged from infants(how can you enjoy a cruise with an infant is beyond me), to teens, running, screaming, pushing all the elevator buttons, and more screaming. The noise level is above real, bring ear plugs. The only place we found some peace and quiet other than our cabin was the Solarium(adults only) and on some occasions Park Place. All the announcements, music, narration is beyond a human's hearing ability, so loud. The service in the Main Dinning room was very good. Our group had to eat at 5:30pm which is not what we wanted but in order to be seated together it was our only choice, Royal would not work with us on this. The food there was good and hot, I will not say delicious except for the escargot, onion soup, lamb chops and desserts. Royal is not a cheap cruise line, they will nickel and dime you to death, want to watch a movie in your cabin will cost you $11.99. The cocktails are all over priced and often only a half full glass, is Royal really that desperate for money?? Don't forget your umbrella, when it rains on this ship everything gets wet and all the passengers crowd into the interior. My biggest complaint is smoking is allowed in the casino. I like to play Black Jack and there was always someone smoking. This is a dangerous fire and health hazard, I don't want to breath second hand smoke. The life boat drill was a joke, they could never get all these bodies off this monster. The video they showed was a take off of James Bond and so poorly done. We could not hear this or see it from where we were seated in the Promenade. I don't know how Royal gets away with such a drill as the passengers kept talking through it all. We have sailed Royal years back and all I can say it was night and day difference from our last Royal cruise. Shoving in line at the buffet was so bad and you serve your self, a real potential for food contamination. We only ate there once and said never again. Again, too many children, why were they not in school at this time of the year is beyond me. Guess you can tell we were very unhappy on the monster and will be returning to Holland America for our next cruise. Read Less
Sail Date October 2019
Wanted to try the Mariner again after 11 years. Booked an Owners Suite # 1628. Overall found the ship in fair condition. The balcony for our room was not in good shape. Furniture in our room was very old. Looks like the only thing ... Read More
Wanted to try the Mariner again after 11 years. Booked an Owners Suite # 1628. Overall found the ship in fair condition. The balcony for our room was not in good shape. Furniture in our room was very old. Looks like the only thing replaced during the refurb was the carpet. As we send a lot of time in our room, will stick to sailing in full suites on an Oasis Class ship. Room attendant had a total of 15 Suites and Balcony Cabins. Our cabin was never completely straightened or cleaned. Royal needs to cut back on the number of cabins for their attendants. Suite Lounge was very nice and never over crowded. As we were in port everyday, 2 days at COCOCAY, had to eat lunch in the windjammer as the dining room was never open. Breakfast in Chops was nice. However, the room was drab and windows were very dirty. Read Less
Sail Date September 2019
If you want to cruise several islands, NCL is you only choice. Our high expectations for the beauty of the islands was fully met, but the ship was quite disappointing. Most disturbing was frequent sewage odor in our stateroom. Each time we ... Read More
If you want to cruise several islands, NCL is you only choice. Our high expectations for the beauty of the islands was fully met, but the ship was quite disappointing. Most disturbing was frequent sewage odor in our stateroom. Each time we complained, we got an aerosol spray and were told there was a plumbing problem that they were working to fix. They never did. Everywhere we ate, the food was fairly bland. The only place we could reliably find something acceptable to eat was in the Aloha buffet, but it was understandably very crowded, and to get to it from the most convenient elevator we had to walk across a tile floor that was always wet from traffic from the kitchen. This was a safety hazard as our shoes got wet, the tile was slippery, and since the whole buffet area was tiled, we would feel like we were ice skating. Excursions, specialty dining, and drinks were all very expensive, but I fear this my be the industry standard. We got incorrect or misleading information from both customer service and excursions staff onboard. We are old, so jet lag combined with tiring excursions meant we were usually too tired to attend entertainment events, but those we did attend were excellent. If you are willing and able to carry your own bags, disembarkation is easy. Otherwise you will probably have a nightmare baggage claim experience. We are not sorry we went, but we were certainly disappointed by the ship. By the way, if you get a balcony, get one on the starboard side so you have the best view of the Napali coast. Read Less
Sail Date September 2019
Told this USED TO BE a great cruise line. Times have changed tremendously!! Definitely a 3rd rate ship in need of professional leadership at the corporate level. The ship is run as though they going broke!! You pay for two ... Read More
Told this USED TO BE a great cruise line. Times have changed tremendously!! Definitely a 3rd rate ship in need of professional leadership at the corporate level. The ship is run as though they going broke!! You pay for two fares for you and your partner, then are told the so called free internet can only be used by one of you at a time??? Or you can pay an additional $270 for the other person. They allow one bar of shower soap for two people to last 2 weeks. The same with the small bottles of lotion and shampoo ! Of course, you can purchase more.... Food quality has definitely declined significantly!!!! And the portions are meager as you almost beg for more. Waiters have been ordered not to ask would you like another drink, unless it is one you are buying. We would never cruise with Oceania again. Caveat emptor.. Read Less
Sail Date September 2019
The service staff were the best part of the cruise. The food and wine etc were very good. However, I found the sheer numbers of people -148 or thereabouts - quite overwhelming. The ship didn't get past Passau and we were berthed there ... Read More
The service staff were the best part of the cruise. The food and wine etc were very good. However, I found the sheer numbers of people -148 or thereabouts - quite overwhelming. The ship didn't get past Passau and we were berthed there for 3 days with our 'view' being a stone wall. That's not what I paid for. Why was there no contingency plan? Our river cruise turned into hours of being herded about on coach tours. I believe it was known from the outset that we wouldn't get past Passau. There were too many early rises and way too much walking. The tours, although good, were often too long and the guides too longwinded. i wear hearing aids and found the audio devices totally unsuitable for these. I got a flippant reply when I mentioned this to the TD. The wires and box are cumbersome and annoying when you're managing camera, walking stick, umbrella etc. I had a fall while on an earlier tour before joining the ship, and the after effects eventually precluded me from doing the Prague food and culture walk. When I approached the TD regarding a refund, he refused on the grounds that I'd pre-paid the trip from home. Penalised for being organised and saving him some paperwork. The overall atmosphere was impersonal and regimented. I definitely would not recommend Avalon based on my experience. Read Less
Sail Date September 2019
We chose this cruise for the itinerary. Norwegian has decided to nickel and dime people as a way to become more and more profitable. It became baffling. Buying water to drink as it was not included in the beverage package we ordered. ... Read More
We chose this cruise for the itinerary. Norwegian has decided to nickel and dime people as a way to become more and more profitable. It became baffling. Buying water to drink as it was not included in the beverage package we ordered. Paying a gratuity for a free beverage package. Specialty coffees not included in the package either. The cruise director was active and all around the ship however as he was Filipino his accent was at times very hard to understand. There was also a Japanese member of his team that I never could understand. Entertainment was quite good however. The food experience was average. Service in the complementary restaurants was quite slow to get started but when orders were finally able to be placed the food was delivered in a timely manner. I had a package for specialty restaurants. The steakhouse and the French restaurant would both terrific. The Italian restaurant was, I hate to say it, disgusting. Read Less
Sail Date September 2019
Having had a brilliant cruise on Navigator last year, we booked to do the same itinerary with friends from Scotland. Our 19th cruise - and 8th with R.C. but what a huge disappointment - so much has changed. The admin staff were ... Read More
Having had a brilliant cruise on Navigator last year, we booked to do the same itinerary with friends from Scotland. Our 19th cruise - and 8th with R.C. but what a huge disappointment - so much has changed. The admin staff were 'polite' to the point of rudeness. The ship was tired and dull - downright grubby in places. Mirrors in dining room had a film of grease over them. No real sparkle to this ship. It may be going in for refit - but there was no excuse for poor cleaning. All the luxury elements were missing, no flowers on dining room table - in fact no diners!! Our complete section had empty tables around us - the food was tepid, insipid and uninspiring. Waiting staff were excellent - doing their best under the circumstances. The head chef spent more time apologising to guests than he did in the kitchen. Conclusion - they were trying to get you to spend more in the speciality dining ! Forget the windjammer - crammed to capacity due to guests not using dining room. Our jnr suite - excellent space - but we had to ask for the floor to be cleaned in the second week - no sign of a hoover and carpet getting thicker every day. Glass tables in bars were grubby. Drinks waiters friendly - but then they were getting regular tips to remember us. The changed the itinerary dropping Genoa before we even sailed - due to overcrowding - did they not book their slot over a year ago?? the replacement port was skipped due to the non-appearing Hurricane. Lisbon was skipped - and they substituted it with an overnight stay in Le Havre. Of all the ports they could have gone to why this ferry port with nothing of interest?? They did not even lay on shuttle buses to get to town. Over 3,000 people on board, many old and challenged - the queue for the port bus was over one hour long. the 25 minute walk - was more like 40 mins. They did manage however to book coaches for an overpriced trip into Paris. They even took coaches to Rouen for a trip - WHY French health official had declared the place an health issue due to huge chemical fire. Toxic soot on everything, questions over air quality and a ban on eating fruit and veg grown there and the milk had to be thrown away - yet RC thought it would be a great idea to take people to visit it. How desperate for profit was that. Very poor entertainment Cleary they are floundering in the expanding cruise market and have lost their edge. Our worst cruise out of 19 others !! Very poor value for money and disappointing to say the least -- Royal Caribbean dont even bother responding to correspondence outlining issues. Staff refused to provide a letter for insurance company stating port missed and the reason. Read Less
Sail Date September 2019
We chose this cruise because we were going to be in the Seattle area the week before and it was our 50th wedding anniversary. Our second cruise in 2019. The other cruise being on another cruise line, OCEANIA Over all I would give the ... Read More
We chose this cruise because we were going to be in the Seattle area the week before and it was our 50th wedding anniversary. Our second cruise in 2019. The other cruise being on another cruise line, OCEANIA Over all I would give the Norwegian bliss a C+ We had arranged a excursion in the port of Ketchikan and due to high and rough seas we were not able to get into port. I know that the cruse line can not be accountable for the weather, but the same ship (Bliss) didn't make it into the same port the week before for the same reason, but they were willing to take our money when they knew the same thing might happen again. They also offered a NIGHT Bus excursion in the city of Victoria BC, what were we thinking?? at night in a dark bus you could hardly see the totem polls that the driver was pointing out. I guess that one is on us, but why would you offer such a excursion? The food was ok, but not great, no laundry available for passengers unless you were willing to shell out, I believe it was $15.00 per bag. I did enjoy the race track on deck 16 and wish I had gone more than once. I was told that you needed to book early as it fills up fast, didn't find that a problem. We enjoyed the musical Six on the ships stage, However we missed the musical Jersey Boys as we missed the 10:30 performance. Read Less
Sail Date September 2019
On the vista all the buffet food was so terrible we couldn't eat it, it was either over cooked or just plain bad. the dinning rooms food was better but most of the nights the food was not excitable. this was the worst ship I have ever ... Read More
On the vista all the buffet food was so terrible we couldn't eat it, it was either over cooked or just plain bad. the dinning rooms food was better but most of the nights the food was not excitable. this was the worst ship I have ever been on, most of the time they closed one buffet line and everyone had to go to the other line, which the food was so terrible we didn't eat. all the other ships I have been on had excellent food on the buffet, so what was their problem. Also they need to have one elevator just for the handicap cause people are so rude to them. we had to wait for 6 times to get my sister on an elevator cause people were so rude and wouldn't let us on they would cut in front of us. the dis embarkment went well cause we talked to the cruise director and she told us how to get my sister off in a faster way. Read Less
Sail Date September 2019
Wait staff, ship's officers and crew, security & maintenance, as usual, are all top notch. Management is just the opposite. From 6 hours on the phone over 5 weeks unsuccessfully trying to get a return call from a ... Read More
Wait staff, ship's officers and crew, security & maintenance, as usual, are all top notch. Management is just the opposite. From 6 hours on the phone over 5 weeks unsuccessfully trying to get a return call from a "supervisor" at the NCL Air Department to rectify air connections that flew us into a City 200 miles from the port on the wrong day to condescending, rude, in-your-face "service desk" managers who couldn't communicate effectively and blamed you for their errors. We overheard one loud argument that would later echo our sentiment exactly. He was yelling "This is your mistake, not mine. I shouldn't be having to work for YOU to straighten out YOUR errors on MY vacation and spend MY time trying to resolve YOUR problems." They called security on him. We smiled and thought, well, he probably could have handled that better..." Little did we know that a day or two later we would find ourselves in the same position and being goaded by these very same incompetent, argumentative "service personnel" about our credit card and saying roughly the same thing and ultimately having to "go to work" on our vacation to correct yet another error by NCL. (I guess they figured since we let them get away with taking our $200 in airfare they'd attempt to go back to the well for more.) Ours is far from the only observation on the web that over the last 5 years, while the day-to-day personnel continues to remain gregarious, friendly, courteous and competent, there has been a tectonic shift at the Helm of NCL's home office & bean counters resulting in business management that just gets more pathetic with each passing cruise. Not vessel management, "hospitality" management. As for the air department in particular, don't waste your money. Read the plethora of negative reviews about this cruise and those who've been snookered into the Montreal/YQB switcheroo. Since no one would return our calls, we finally just wrote off the $200 airfare as a loss and booked ourselves into Quebec (YQB). NCL may have taken our money, but we refused to let them steal our joy. We spent 4 fantastic days enjoying Quebec Quebec City, and wished for more to be honest. Sadly we listened to horror stories each day of people with similar experiences who had to find their own way to the port from some far away city or who sat for hours on the side of a major highway, the bus rocking from the traffic whizzing by their broken down bus. They said it was terrifying thinking about becoming a statistic. One reviewer said it took NCL 12 hours to get them from Montreal Trudeau to the ship. It's so laughable even the comedian made their misery the butt of several jokes in his act. So if you think they'll actually treat you differently than all the other thousands of guests they've hoodwinked, then the joke'll be on you. One day NCL is going to screw over the WRONG attorney who's going to file a class action suit over their "bait and switch" tactics and false repeated claims that "there aren't seats into Quebec," to which we responded, "We've got 4 windows open with 4 different airlines with flights from 4 different cities into YQB all with empty cabins, so don't sit there and lie to me. I'm looking at planes I could play ping pong in and never hit a soul with a serve." It's a shame management is slowly sinking what was once a fine cruise line. The ship's older design must have been originally for the Caribbean or Mediterranean as the only observation areas are outside. A lot of women don't like their hair being blown around after they've fixed it up. There's no area aft to sit and watch the horizon recede. The ship has mysterious humps in the floor, odd, dead-end nooks and crannies and there is no bridge viewing room like there is on Jewel-Class vessels. The curries on the buffet were, as always, excellent. Healthy choices on the buffet were plentiful. Main dining rooms were on par with other ships in the NCL fleet. Specialty dining went from totally inedible in Los Lobos (other reviewers agree) to "OMG, this is the best meal I've ever eaten!" in the Italian Restaurant (La Cucina?) The manager Vaughn, was fantastic and very observant, not to mention funny. He's a true asset to the company. All of the ports were enjoyable other than maybe Halifax and simply because it's such a big city and industrial port. I mean there's nothing WRONG with Halifax, it's just not very walkable it's so large. Bar Harbor or Portland were likely our favorite, due to Acadia and the breath-taking views from Cadillac Mountain and the views of the lighthouses from Fort Williams. Still, each port was charming in it's own way. Quebec City is worth a week. Don't let NCL entice you into cheap airfare only to find they didn't give you time to explore this fascinating world of old and new. I'm told the entertainment on board was good. I don't go on cruises for food or entertainment, but my wife and other party members enjoyed the variety of shows. The pool deck was generally lightly populated due to the chilly temperatures. The library is in an odd, but very quiet place. I liked its location. Not alot of traffic due to it being isolated at the start of a U-shaped hallway of forward cabins. It's kind of where the health club "class" workout room is often located on the Jewel-Class vessels. We did not find the Ultimate Beverage Package to be a very good deal for us because we don't drink a lot so a beer or glass of wine would wind up costing $50 when you averaged it out per diem. And forget finding a Mountain Dew when you wanted one. I mentioned earlier the attentiveness of the staff. I should clarify that I mean wait staff, room stewards, etc. If you see an officer or security personnel, they are almost always approachable, congenial and helpful. On the other hand, any "hotel staffer" in one of the dark, business-like suits - is a waste of your time. The only solution they can offer is to write an email to the home office, because they have no authority to provide any solutions for you. Your room steward on the other hand can answer 90% of your questions and solve the majority of your issues, just remember all he did for you at the end of the cruise. Same with the food services. If you ask for something politely, if it's on the ship it will magically appear at your table generally within a reasonable time. Not always, but generally. A lot of it depends on your attitude toward your server. One final tip - and it's about tips. When we wanted to acknowledge a staffer who went above and beyond, we would add an amount above what was included in our prepaid tip package to the paper receipts at the restaurant only to learn that those tips went into the general pool for all workers, thus eliminating what we were attempting to do, which was let someone know we appreciated their specific extra effort. After learning that, we always carried a little cash around and looked for opportunities to make someone's day when it was deserved. I hope I can remember that the next time I cruise with Norwegian. They may be the American Airlines of the cruise industry, but they're cheap - sadly in more ways than one. Read Less
Sail Date September 2019
My parents and I chose this cruise because of the enticing marketing brochure we received in the mail. It was a disaster the first day -- at embarkation. While there was a looming storm, the embarkation staff and procedures were a ... Read More
My parents and I chose this cruise because of the enticing marketing brochure we received in the mail. It was a disaster the first day -- at embarkation. While there was a looming storm, the embarkation staff and procedures were a nightmare. No one could give us any accurate information on when embarkation was to begin. We were advised early on that we had to be at the dock by noon to check luggage and get settled. Well, five hours later, we are all like caged animals in the waiting room that must have been over 100 degrees with thousands of passengers waiting. There was no airconditioning and the Princess staff didn't even offer any courtesy water to drink or anything. We could not go out of the pier because embarkation could start anytime -- again, no one could give us any definite time. My 81-year old parents were both disabled and this cruise ship is not the friendliest to disabled people at all. At embarkation, there were no available wheel chairs until we got into the ship already. Next, they nickel and dime you for everything -- from wifi, which is free on most cruises we've been to; to bottled water -- in the room, in the dining areas! It would have been better if Princess just charged for everything upfront with the package than charging extra for everything. Also, their shuttle buses from the ship to the town center of various ports were quite expensive. Again, this is usually a courtesy-free service with other cruise lines. The only saving grace of the cruise was the food and the staff. The staff was excellent especially the dining staff and the food was excellent as well. It was also chaos at disembarkation in Yokohama. The line at the customer service desk was so long and they were short-staffed. It took us another two hours before we were able to disembark. I had a very bad incident at the lobby bar. I had ordered a VIRGIN drink as I am highly allergic to alcohol. The people around us all heard me clearly when I asked the wait staff to make sure and ask the bar tender to mix a non-alcoholic beverage. Those around me were teasing me about being always the "designated driver". When my drink arrived, it was spiked with alcohol. I went into anaphylactic shock and had to be rushed to the ship's infirmary were I was given high doses of anti-histamine. I didn't have my epi-pen handy at that time. I didn't like the fact that the waiter lied and continuously lied about my ordering a non-alcoholic beverage when he said he would ask the bar tender if it was possible to order my drink as a non-alcoholic beverage. The tours were also expensive and not worth the money we paid for the tours. Read Less
Sail Date September 2019
Due to hurricane Dorian we were notified several days before this cruise that the ship would be arriving late and that embarkation would take place from 4 to 7 pm (rather than 11am-2pm). We dutifully arrived at 4:30 pm only to be met by ... Read More
Due to hurricane Dorian we were notified several days before this cruise that the ship would be arriving late and that embarkation would take place from 4 to 7 pm (rather than 11am-2pm). We dutifully arrived at 4:30 pm only to be met by thousands of passengers milling all over the terminal. Since there we’re not enough chairs, people were sitting and lying on the floor. There were hardly any NCL employees to ask about what we could expect. We’d were at one point handed a ticket good for one bottle of water ( if you were willing to stand in another line!). This went on for 3 hrs,! We saw many disabled or elderly passengers who seemed to be in real distress and talked to one man who was diabetic and couldn’t get anything appropriate to eat. Although we finally got on the boat at 7:45, there were people who told us they had not received the message (phone and text) and arrived at the terminal at noon, waiting more than 7 hrs to board! Norwegian officials made only perfunctory apologies for all of this and NO compensation was offered to passengers for time taken away from a cruise they paid for, the extra expenses of meals in NY, or the extreme stress of the day. I finally received my luggage at 10:30pm. Although the hurricane was not NCL’s fault, once they decided to go ahead with the cruise they had a responsibility to make embarkation at least bearable! In this regard, they failed miserably! Unfortunately their inefficiency didn’t end with the embarkation. There were four ports on this cruise so we signed up for a shore excursion on each one. Three of the excursions started late, two of them a whole hour late! The meeting place for one of our excursions was also the meeting place for numerous other trips and the room became dangerously overcrowded! Passengers were camped out in the halls and could not hear announcements so had to pull over those streaming out to ask which trip was being called. The crowd became so dense I had to leave to get some air! Regarding entertainment, the two shows we attended I would rate somewhere between fair and good. The crew talent show was over almost as soon as it began! You were only able to prebook one show,(After Midnight) so you had to sign up for the others after boarding. By the time we were deciding what to do, the venues were mostly booked. Also, a lot of the entertainment happens late at night so if you’re not a night owl you’re going to miss it. Although they had a lot of bars, the smaller ones are constantly changing the hours they’re open so it was difficult to keep all that straight. There is little in the way of any educational programming except when NCL is trying to sell you something which they do consistently throughout the cruise! As one previous NCL cruises, the food was very good and of consistently high quality and the service was good. No real complaints about our cabin either. The biggest problem I see with Norwegian Escape is that it is just too big and NCL has not mastered the art of handling that many people efficiently. Everything is always crowded and there seems to be very few places on the boat to have a quiet moment. The layout of the ship is not really user friendly although I coudn’t tell you exactly why. It is noisy, chaotic, and is the only cruise I have gone on where I came home with jangled nerves and in need of a vacation! This was our 5th Norwegian Cruise and will most probably be our last! Read Less
Sail Date September 2019
Norwegian has strong competition. Celebrity and Royal Caribbean take better care of their frequent cruisers, in my opinion. For example, both Celebrity and Royal Caribbean have lobster nights. Norwegian stopped lobster night ... Read More
Norwegian has strong competition. Celebrity and Royal Caribbean take better care of their frequent cruisers, in my opinion. For example, both Celebrity and Royal Caribbean have lobster nights. Norwegian stopped lobster night several years ago. Both Celebrity and Royal Caribbean offer shrimp cocktails every night in the main dining rooms...not so with Norwegian. The main dining rooms have really cut back on the quality of the food. It is easy to see that beef dishes have been replaced with chicken entrees. The quality of the seefood also has gone down. Service throughout the trip was very good to excellent. Workers were friendly and helpful. Our oceanview cabin was above average. The entertainment was also above average. The performers throughout the ship were great. The drink package with Celebrity includes specialty coffees and bottle water. Norwegian charges $6 per bottle for water.. Since we have been to the ports many times, we did not take any excursions.Our stop in Nassau, Bahamas was cancelled due to bad weather. Norwegian does give a meal in a Specialty Restaurant to their frequent cruisers. Once again, the Specialty Restaurants have made deep cuts in their offerings, and are not what they used to be. For example, my scallop appetizer at Le Bistro advertised Sea scallops. When my starter arrived ed at the table, I laughed. Perhaps one half of an average sized Sea Scallop had been SHAVED into five or six tiny pieces. It was funny. I have other examples as well, but I think you get my point. Read Less
Sail Date September 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
Sail Date September 2019
Only reason I sail from Galveston is it's only a four hour drive. Other than that it's the worst cruise terminal in the world. After traffic was backed up for a mile Galveston P.D. finally decided to get someone out at 1230 to ... Read More
Only reason I sail from Galveston is it's only a four hour drive. Other than that it's the worst cruise terminal in the world. After traffic was backed up for a mile Galveston P.D. finally decided to get someone out at 1230 to direct traffic. Wait in line to turn, why, we'll just act stupid and cut in front of everybody whos' been waiting. Seven days of people that don't know how to shut a door without slamming it. Balcony door or cabin door, doesn't matter. People who only care about what their doing. Wait on elevator just to find someone one floor down having a conversation just holding the door open. We watched, that car had been idle for quit a while. The drunker and more stupid you acted the better you got along with the entertainment staff. Had drunk with his pitcher of whatever drunk in the Punchliner trying to save two rows of chairs threating to fight everybody, running up on stage like he owns the place. Does the staff do anything? Of course not he's what Carnival Stands for. Not the Fun Ships, we're the Drunk Ships. Try to eat in the Reflections Dining Room. Hope you like yelling across the table, because we don't know what an inside voice is. I will admit that once you could get your waiter to understand what you wanted over all the noise the food in the MDR was pretty good. Though I have yet to get a baked potato that was cooked all the way through. Don't know why guest services has a phone number. Tried calling three different times and after being left on hold for 15 minutes each I gave up. Finally got room steward to get cloths line fixed in shower. Unlike other cruise lines where you call one number for all specialty dining on the Vista you have to know the phone number of the restaurant you are trying to reach. The problem, they only publish the number to one specialty restaurant a day in the daily paper. So, if you didn't save yesterdays or the restaurant you want hasn't been listed yet the only way to get a hold of them to make or change a reservation is to go to it. Why are there urinals in the mens public restrooms? Every time I went into one there was a large puddle of urine on the floor. Ship is only few years old and flies are already a problem. On a good note, there was plenty of seating in the Market Place Buffet. They do need to add those hand wash stations to all their ships, also there could be more of them. It seemed as if about by Friday they were hinting to get us off the ship. Sausage is not supposed to be Rare and the gravy for biscuits and gravy was cold. As was anything from Blue Iguana. Went twice and both times both items were cold. Unless you're a fan of fat and gristle stay away from Guys BBQ. Lines are way too long and for what you get small portion and a plate of mostly fat and gristle, to sit out in the sun and poke at, not worth the wait. Main stage shows. I don't know why Carnival thinks were at a Rolling Stones concert. Just because you turn the volume up to 11 doesn't make your mediocre performers any better. Two of your three females thought they were a lot better than they actually are. The only one with a decent voice was the short blonde. Other two terrible, but hey, it was loud. Only way Carnival can justify the space for a library any more is to put a bar in it. First time I've seen that. I guess we need to have every inch of free space has to sell booze. Read Less
Sail Date September 2019
We were sadly disappointed from the start when the Muse "broke" and we we didn't depart until a day later than scheduled. We had already spent two days in Vancouver exploring the city, so the offer of a "free ... Read More
We were sadly disappointed from the start when the Muse "broke" and we we didn't depart until a day later than scheduled. We had already spent two days in Vancouver exploring the city, so the offer of a "free excursion" to see the city was of no interest. We had already seen everything offered! We're still waiting to hear the details of the "15% credit of our cruise cost for a future cruise." After three phone calls and two emails there has been no response. We then missed our Ketchikan stop, and spent almost 2 days at sea. Given this was the last Alaska cruise of the season it was apparent most of the staff was burned out and "just going through the motions" required of their jobs. Food was good, but not great, and for the cost of the cruise our expectations were much higher. Decor was benign and boring, and the "artwork" of stacked hairdryers painted gold in the grand stairway was just weird! Our butler was nice, but forgetful. The room steward was great. The restaurant reservation system was odd, as the restaurants that were "booked" were often only half (or less) than full at peak hours. Were they just saving on costs? Entertainment and food was repetitive, and got boring even though it was only a 7 day cruise. On a high note, the cabin (deluxe veranda) was nice, bed comfortable, and balcony clean, but the wifi was TERRIBLE! I need to work while on vacation, and the lack of connectivity made this close to impossible. This is only my third cruise, but the last with SilverSea. Oceania was MUCH nicer, food better, and cost less. True, the alcohol wasn't included, but I couldn't drink the price difference if I tried. Read Less
Sail Date September 2019
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug ... Read More
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug in the room was old, stained and dirty. We did not bring slippers because we called princess earlier and the rep said all we had to do was ask. Well that proved to be futile, I emailed Princess during the trip to complain and we finally got them day 3. Meanwhile, I had lined the floor with pool towels. Day 4 we asked for our room cleaned. The steward (who we pre tipped in cash although we did opt to pay gratuities) made up our bed in the same sheets, they were wrinkled with hair in them. The bathroom had hair, the sink wasn't cleaned and the rug had not been vacuumed. I know because we removed the pool towels prior and some cookie crumbs were on the rug. They were still there. The soap on the sink was mashed into the pre formed counter top. There were tea ring stains on the desk. etc. The ship ran out of smoked salmon day 5. Even though they were in nova scotia! The hash browns are GREASY!! There was no lactose free food in the buffet, everything except cold cuts had milk, cream, cheese and butter. No dairy free desserts except jello. Later on, while we were in the disco, an employee entered our room without permission with our privacy notice on the door to bring us chocolate strawberries that neither of us could eat. All of our personal items were out in the room, our handbags, our jewelry, my computer was up and running, they entered and violated our privacy. Princess has changed from our 2 previous cruises with them. Floor supervisor was nasty. When customer service called to ask why we were not happy. She said she was sorry we did not appreciate the gift of strawberries. They still don't get that it wasn't the strawberries we were mad at, it was the violation of privacy, oh and yes, the dirty room. Read Less
Sail Date September 2019
When I started traveling on cruise ship years ago, a travel agent told me : the most important factor for a cruise is the SHIP, destination and ports are are not important. In this case the Dawn should not be on top of your list. ... Read More
When I started traveling on cruise ship years ago, a travel agent told me : the most important factor for a cruise is the SHIP, destination and ports are are not important. In this case the Dawn should not be on top of your list. Lets start with the negative: Embarkation is long process, cannot blame NCL its a private company who does all the work Cabins: NOT confortable , small narrow no chair to sit bathroom has 3 section with 16 inches doors between each of them (take your measurements first) As mentioned by many previous members the ship is outdated .... Dining: hits and miss, no WOW .... too many "breaded meat or fish" the appetizers are practically the same every night, only the order changes and a few are replaced every night Cabin attendant : I guess we had a "new guy on the job" never knew would do the cabin if we took a nap at 11:00 he would knock on the door, sometimes after lunch .... no steady schedule. NCL gives returning customer a bottle of sparkling wine NO glasses, we asked twice ..... Nothing Now the good: Have to admit the personnel (except security staff who take their job too seriously) is very nice always smiling Dining room. Buffet, bars The shows are not too bad, its free - nothing to say. the ports were interesting we didn't take any excursion, because of all bad experience in the past. shore excursion always end up being bus ride Read Less
Sail Date August 2019
We had no real problems with the land tours other than the barage of coughing people and found them very well organized and exactly what we had wanted. The staff we could find no fault with and they were well organzied and friendly. ... Read More
We had no real problems with the land tours other than the barage of coughing people and found them very well organized and exactly what we had wanted. The staff we could find no fault with and they were well organzied and friendly. However the cruise part of the trip was a huge disappointment. First there were so many sick coughing and hacking people everywhere.on board and on all the excusions. Having been a nurse I know an outbreak when I am in one and this boat should have declared a respiratory outbreak but did not. Even worse was the food on board. Was that tang they were serving for orange juice or what? It was some powdery substance we know was not real orange juice. The dryed out toast had a crust on it so thick that we needed a chainsaw to cut through. We were basically stuck ordering the same chicken over and over because the selections were mostly fish or pasta. If you wanted a steak you had to pay extra for it. Formal night the menu was no different from any other night. The sauces and dressings were watered down and runny, the fruit loked like it came from a second hand warehouse, our salad had rust on somepieces. We observed one man take a bite of his main fish plate and push it away and another woman next to us the next night ate a sample the spagetti and meatballs and pushed her main entree away as well. Being so sick we ordered room service on the last night.I got the same every day soup of the day which was potatoe and hubby ordered a roast beef sandwich with coleslaw as a side. That coleslaw looked like a dog barfed up in the little bowl. Totally disgusting. When we disembarked it was well organized but those next passengers on their way to Australia we heard, that same day were probably going to have the same nasty respiratory illness on board. We sure didnt expect to pay over ten thousand dollars for a cruise to eat food that I believe our local homeless shelter prepares better. There are way better crusie lines that have their passengers satisfaction as a priority but Golden Princess sure did not. A complete stranger boarding a plane told us she would never sail Princess ever again because of the lousy food and we are in total agreement with her. Read Less
Sail Date August 2019
It was chosen for us as part of a local-sponsored cruisetour of Alaska. In all the information we were given ahead of our trip, nothing was mentioned about having a flu shot before going. By the third day on the cruise a bulletin was put ... Read More
It was chosen for us as part of a local-sponsored cruisetour of Alaska. In all the information we were given ahead of our trip, nothing was mentioned about having a flu shot before going. By the third day on the cruise a bulletin was put out about colds/flu being reported on the ship, and I was already experiencing symptoms. I followed the recommendations and went to the medical clinic, where there were numerous very sick people. My symptoms weren't as serious as those I saw, but my concern was for my husband because he has a compromised immune system. I had no fever and the doctor said I only had a cold and I was right to be concerned about my husband. If you were diagnosed with the flu, you and your companion received Tamiflu and any shore excursions you had paid for were stamped and you would receive a refund. When I asked about my circumstance, the doctor told me I would be fine and go ahead and enjoy my excursions. By the end of the next day I had almost totally lost my voice and remained that way the rest of the trip. A couple days after I got sick, my husband became ill also. When I got home, a week after becoming ill, I went to my doctor. He swabbed me and my husband and we both tested positive for the flu. We then received Xoflueza, a flu medicine which we really needed in the first 48 hours, but he hoped it would help us some. He told us we were highly contagious, the first flu cases reported in our area, and to go home and stay away from everyone. He said they had to sanitize everywhere we had been. That's when we realized that when we walked onto the Golden Princess, we walked into the flu, because there was no way there was time between cruise sailings to disinfect that ship. The morning we left the ship, we were told to be out of our cabins by 8AM, because they had to be ready for the next group of people by 11:30AM. We had to wait in the Wheel House Lounge until departure about 10AM, using the public restrooms, having no idea we had the flu. When we left the ship, we collected our luggage and waited in an area until our bus to Seattle arrived. As we stood there, we watched people checking in for the Golden Princess. It's sad to think that people walk into this situation, completely unsuspecting and it's just the luck of the draw who comes into contact with the flu bug. I imagine whoever got our cabin next had an unpleasant surprise waiting for them. Princess doesn't care; they already had our money and made even more money on the medical charges; they don't accept insurance. I've been home nearly two weeks now and I'm not well yet, which has not only been miserable but has ruined other plans I had when I returned home. I hopes this helps save someone else from a disappointing trip!! Also, we got very tired of having a camera in our face every thing we did and the pushy sales on the ship. Some of the crew were pleasant, but many were rude and didn't speak very good English. An example: one evening they had sled dog puppies that you could see and pet. Each puppy was on a pillow and tired and sleepy. When you pet the puppy, they had to take your picture petting the puppy. My cousin, as she walked away from petting a puppy, just reached down and patted another puppy on the head. She was immediately told that she wasn't allowed to pet "two" puppies, that she had already petted a puppy. Of course, all these pictures were for sale, $25 a picture. We mostly dined at the Horizon Court Buffet, because we prefer to dine early and be free to dine as we wish. We were encouraged to dine traditional in the main dining room by the tour group we were with, but that meant dining at 7:15 every night at the same table with the same people and since we wanted more flexibility, we chose anytime dining. I celebrated my 70th birthday on the cruise and we ate at the Crowne Grill. It was very good; the steak was cooked just as we ordered. We especially liked being able to choose a sample plate of the four desserts available. We also ate one day at the pizzeria and once at the burger place; they weren't anything special, but good. We didn't participate in any ship activities, except the Glacier Bay assembly, which was very interesting and informative. We enjoyed viewing the glaciers and wildlife all day, as we wandered in and out and viewed the glaciers from different places on board the ship. We enjoyed all of our shore excursions, despite being ill most of that time. In Skagway we rode a bus throughout the town to the White Horse summit, into Canada and back. It was a nice informative ride, but unfortunately mostly foggy, so a limited view. In Juneau we visited a salmon hatchery, where we enjoyed seeing thousands of young salmon. From there we visited Glacier Gardens, colorful and a nice ride through the Tongass Rainforest and a beautiful cafe and gift shop. Our last stop was at Mendenhall Glacier, which was beautiful and my favorite glacier, that we saw. In Ketchikan we took the Historical Walking tour with a local Tlingit guide. That was the best tour we had while on the cruise portion; it was very interesting and a good look into the local native culture. We also visited the Saxman Native Village in Ketchikan; we were disappointed that the native carver of totem poles wasn't there and the native dance was interrupted by lots of babies crying and noises behind the curtain; not very professional. There were some interesting totems to see. As far as our guides and tour bus drivers, all were very good, giving us a lot of insight into the Alaskan life. Service on the cruise ship was mixed. Our cabin steward was very good, but some of the waiters in the dining areas didn't speak very good English and were almost rude. And some of those in sales situations were downright pushy and rude. We bought some metal pictures on the ship, and when we picked them up a couple days later, the person helping us didn't seem to know they were supposed to be individually wrapped and have hangers with them. We talked to others that had the same problem. There were 3 jewelry shops, a cologne shop, a miscellaneous shop with some clothing and a travel shop onboard. It would have been nice, since it was an Alaskan cruise, to have had more nice Alaskan merchandise. Although there were good things on the cruise, mainly the scenery and wildlife, because of the exposure to the flu and the pushiness of sales, it really dampened our spirits about the cruise ship and we won't likely cruise again! Read Less
Sail Date August 2019
We were a family group of six, siblings and spouses, and for all of us a first time. It seemed good value but you’ll pay hefty prices for services, drinks and excursions so be cautious about your budget. It’s an old boat but quite ... Read More
We were a family group of six, siblings and spouses, and for all of us a first time. It seemed good value but you’ll pay hefty prices for services, drinks and excursions so be cautious about your budget. It’s an old boat but quite charming with teak decks and some quirky features. It’s difficult to fault the staff who work extremely hard and are almost all polite, friendly and helpful. The exception are the reception staff who, apart from one individual, were unhelpful and abrupt. They seem to need more training in customer service. This was a very staid and generally fairly boring cruise. The customers are on the whole very elderly, and, on the round British cruise, almost all British. The activities are limited and I found them uninspiring. Bad lectures, boring games and quizzes. The performers for the evening show work very hard but the staging leaves a lot to be desired and sound system is poor and flattens the voices of the singers. Take several good books or something to do for the lengthy periods at sea. The food - what can I say- two weeks of very boring and mostly bland food. I’m a vegetarian and the options are v limited. For example, spinach and pasta swamped in bechamel served with chips. I eat fish - but served with relentless monotony with sliced boiled potatoes and carrots. Two weeks of the same meal :(. Meat eaters complained of tough, leathery meat and we were often served luke warm or cold food. We had a booked table in the evenings but ate buffet meals breakfast and lunch. These are better but cafes often v overcrowded and no seats. There’s always bread and butter puddling and custard at lunch time and warm scones for tea. But a buffet salad for a vegetarian - chopped onions, tomatoes, cucumber, olives and cold Brussels sprouts every single day. A couple of slices of cheese. I was desperate for fresh food and leafy veg. Excursions are well organised but expensive. And not very adventurous. If you don’t book an excursion, some ports, Cork for example, mean lengthy complementary bus transfers to get into the city; Lerwick is a short walk from the dock; Kirkwall has a v efficient free bus. Mull was a tender, but v lengthy waits to get onto one if you wanted to go ashore because passengers on excursions take priority. Honfleur a shuttle bus but v close; Bristol a long way from the port, Dublin 30 minutes in shuttle but easy to do; didn’t go into Belfast but it was also a shuttle similar to Dublin. Read Less
Sail Date August 2019
This was our first cruise and it was a little disappointing. My expectations were sorely not met. The embarkation was very confusing. We were not given any direction upon boarding and were handed papers without any explanation. When we ... Read More
This was our first cruise and it was a little disappointing. My expectations were sorely not met. The embarkation was very confusing. We were not given any direction upon boarding and were handed papers without any explanation. When we asked what we were given the crew stared at us like we were crazy. We had to find our cabin on our own as the crew just pointed to the elevator and said "go up to 8". Our cabin was not turned from the previous guest. The room had hair that wasn't ours everywhere and dirt on the ground. Our steward tried their best but I don't think they understood what we were trying to convey. We were pleasantly surprised by the size. Overall the food wasn't what we were expecting. We were expecting interesting food that we couldn't get anywhere else. It was mediocre at best. There was a good selection of vegetarian options. The pizzeria was probably the best. It was also difficult to get drink orders outside of sitting at the bar. The International Cafe was the most consistently good service and food. The public spaces were nice and the themes were interesting. The entertainment was not what we were expecting. We were expecting multiple different types of entertainment but there wasn't any. There was one theater show and 2 comics the whole 7 days. Most of the activities were during the day while in port, and in the evening it was just sales pitches or musicians performing in the bars. A lot of the interesting things overlapped and you had to choose what was more important, movie under the stars or the comedian or eating dinner, you couldn't do it all. Lastly the crew... some that were nice and greeted us every time we walked by but there a lot of rude interactions. Multiple times the front desk where the interaction was aggressive and rude. I called to ask if the coupon book was delivered to our room and the crew member repeatedly told me the book was "redeemed "and that I "needed to look better". When I walked down there the extremely rude staff told me again that the book was redeemed and then proceeded to call and yell at our steward. The front desk forced our steward off his break and come talk to us which cause our interaction with him strained and uncomfortable the rest of the trip. The worst was the Medical staff. They made my mother feel as though she was being punished for being sick due to the food and would not explain anything. The only saving grace of this cruise was the fabulous weather and scenery. Read Less
Sail Date August 2019
250, million Dollar renovation what a joke had an interior spa room it was very nice the Stuart was excellent but other than that I don’t know where they spent all the money on the spa was very nice the food was so so very overcrowded ... Read More
250, million Dollar renovation what a joke had an interior spa room it was very nice the Stuart was excellent but other than that I don’t know where they spent all the money on the spa was very nice the food was so so very overcrowded the pools were terrible the shows were so so they nickel and dime you to death just watch out for all the waiters only wanna do is serve you tons of drinks I wouldn’t go on carnival again We did a personal behind-the-scenes tour met the captain he was very nice other than that the ship is nothing to rave about 20-year-old Rheem promised ship that should’ve spent their money someplace else they’ll get five years out of it and then they’ll retire and sell it to somebody else I wouldn’t go on it very overcrowded out of New York Oh just one more thing their cruise director the flying Scotsman is terrific he is the best thing they have if they lose him the ship is dead Read Less
Sail Date August 2019
I have recently made a Mediterranean cruise with koningsdam from 21 August 11 days. My tourism agency had recommended koningsdam. They said ”new ship, it is very clean and the food is very good” I believed of course. But unfortunately ... Read More
I have recently made a Mediterranean cruise with koningsdam from 21 August 11 days. My tourism agency had recommended koningsdam. They said ”new ship, it is very clean and the food is very good” I believed of course. But unfortunately as soon as I got on board I realized that this was not what I expected. Because I traveled with many different companies I can compare very easily. I have been cruising last 10 years with several different companies and ships. This time is my first time with Holland America. I wish to share my experience for the sake of other customers and as well as your benefit. (Actually I am very busy person who works 10 hours a day but I hope it will be appreciated that I spend my resting time to write this.) I have a very serious complaint about the reception manager (or chef) his name was M...... He made me angry so much. He treated me very unpleasantly. We are Turkish but since we are high level civil servant (We are professor doctor working in university) we were given a “special passport” which we don’t need any visa in EU countries. In every cruise, in check in desk they understand it and they don’t keep our passports. They know special passports or they can easily understand when they look at the pages there are plenty of stamps of many countries but there was not any visa. In Rome port they did the same. They checked the passports and gave them to us. The first day was sea day we would be in Cartagena following morning, But at night I found a note someone calling me to the reception. I went there a girl in the reception wanted me to give our passports to them. It was so strange. She said “my manager wants them”. I refused of course. The explanation was not adequate. She called the manager He said “Turkey is not EU country that is why I want to keep your passport”. It should not be a personal preference. I tried to explain why we did not need any visa. But he was person who cannot understand the situation. His attitude and words were very very annoying and irritating. He insist to take it. (Be honest even if we are not obliged to give it. Since I am a mature and respectful and respective person, If he had asked nicely and kindly I would give it right a way). I said no. Finally he wanted to scan them, I said “I have a copy I can give it”. In that case he dared to insist to get them before 7 am in the morning!!!!(Look at his personal caprice) I was even angrier he had to understand that I was a guest and on my vacation no one has a right to force me to do something. I said “I don’t want to get up very early in the morning”. Following day I ask an appointment for “hotel manager” to discuss this issue and the other issues related with crew behaviour. No one responded. I asked total 3 times for an appointment in different days. He didn’t even send a message to me. I know he must be very busy (actually I am one of his businesses) but even dough he should have had arrange someone else to meet me. He totally ignored me (as many of them). He didn’t give any value and credit to me as a human being who actually prefer and trust them to spend her holiday on his ship. There are plenty of issues to be mentioned: But I will briefly tell. First of all the behavior of the crew (most of them) was the most unacceptable. It seems almost all of them don’t like their job. Or even they hate with what they are doing. No smiling at all. They don’t make eye contact with you they don’t even say hello or any other greetings. From the barmen to the waiters, from the officers to simple mariners every one was tossing out you. I was shocked . (none of the ship had not had such a crew like that). First day as soon as we settled, we wanted to have a drink. We approached to the bar (opposite to “guest relation”) no one cared. I asked for a menu. He didn’t even move and looked at me very unwillingly and showed the wall (there were some writings on the wall). We didn’t drink anything. We went up to the restaurant (self-service) in deck 9. For lunch There were some stations with different type of food and there was one person in it as if they were in prison (They were looking at you as if somebody forced them to stand unwillingly). It was so strange that the self-service restaurant was not self-service. All stations were covered (protected from the customers) by glass. At dinner in the 2. floor is another story. It takes ages to wait for a dish. I had to speak to restaurant chef to attract the attention to be served. The most important thing is security. In the gang way going out and coming back, IN all other ship companies they ask to take off sun glasses and hats. It is very important to recognize the people. But in Koningsdam most of customers were wearing glasses and hats !! No one asked them to take off. Crew were only concentrated if there was an alcohol in the bags. All other companies they serve water and wet cold towels in the gangways in every port they make a tent. But in koninsdam we had nothing. Even water. No one greeted and no one welcomed us. Only last day in Livorno a couple of officers were standing in front of gangway and told “welcome”. And no entertainment at all.. There are many more to tell but these are facts. I have no intention being rude I didn’t mean to offend anybody. Because I respect everybody who does their job properly, I spent my time to give this feedback. I am sorry to tell these perhaps they reevaluate the issues to please their customers and consider them as "guest" Read Less
Sail Date August 2019
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. ... Read More
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. The positives are its an older ship but has some great venues and bars which makes the personnel touches better than the bigger ships and it proved no different from our previous sailings. The services from the bars and restaurant staff were excellent. The professional entertainment was excellent although some of the best act were too late in the evening. We read on an informative letter in our cabin on arrival that they listen to the cruise feedback reviews. They had decided they would let children use the adult pools which I’m not sure was thought through. We like the lido pool on deck 9 it has a children’s pool but they all used the adult pool. Not supervised by staff and parents and just basic chaos all week. Jumping,pushing,shoving,inflatables the size of a person. Water guns the size of cannons firing all over the deck. We are not stick in the muds we have 3 children who don’t behave in this fashion. Three times we complained to reception and all we got back was they are the same throughout the ship. Ruined the holiday and experience. The sail away party the life and sole of these cruises was ruined by the life safety drill taking place at 10.00 in the evening which is unheard off. The food which was always the stalwart of the Dream has gone backwards!! Repetitive basis offering and the sweet selection was really poor. The Cruise Director spent more time trying to sell upgrades than actually information around the entertainment. The 2 hour flight delay coming and 5 hour delay going back didn’t help either. This is our 2nd Marella cruise this year which hasn’t come anywhere near expectations with delays and standards going backwards.one of the biggest frustrations is trying to get your voice heard. The Tui App on the ship is loaded with questions they want to hear rather than anything they don’t. The questionnaire they send you is just as frustrating and if you criticising too much will not let you complete. Prices going up and standards going down. Read Less
Sail Date August 2019

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