River Cruises Reviews

We chose emerald because they were the only ones who had back to back river cruises from France to Portugal and Everything booked through them. During the 2 nd transfer from Lyon to Porto emerald booked us on 2 flights going to Brussels then to Porto which really was the start of the bad service we received from emerald. We asked why didn’t they fly us direct from Lyon to Porto they said sorry ...

The American Queen was unorganised, some of the staff did not know what to do, shortage of staff in dining room, so bad we used the buffet like lots of other guests . The ldea looks good but it's not up to standard, we fought hard for a full refund receiving £1000 only. I can't think of anything good to say. The most expensive mistake we have ever made as we have traveled the world with several ...

I picked this cruise on the recommendations of friends and the wonderful ads they run, it was the worst experience ever. After a delayed flight in arriving at the airport when I called Viking for my pick up, I was told to get a cab I had paid for the transfers, but they weren’t willing to come get me. Things went from bad to worse. The only rooms available. were on the first floor, but I was told ...

The start of our trip to the USA was meant to be the highlight of the Inside Passage cruise starting on 24 April for the 12-night trip to Juneau. Unfortunately, far from being the highlight of our trip, it was not the experience we were expecting or had been promised in the company’s various promotions. We had not been at sea for 24 hours when the ship suffered the first of several significant ...

We chose to do the Prague pre-cruise extension. While the weather wasn't the best (chilly, some rain) we felt this was the best part of the trip. We met 7 awesome people that we ended up socializing, eating meals with and in our same tour group the whole trip.! I truly believe we were meant to do this just to meet these friends which we know will be life long. The architecture , history and ...

Food was fair at best, Beer was served warm when I complained they brought ice. The night of the buffet was a free for all I gave up waiting after 40 minutes, went up later and it looked picked clean. Excursions were booked full by 6:15 am the day they opened I believe they keep them for higher end customers. Ship rafted at many ports this gave our balcony that we paid 2,000 for a view of ...

Just returned from a great Danube Waltz cruise - BUD-Passau on the Ingvi. We had the included air. Did not use Air+ and had excellent flights (ATL-FRA-BUD and MUC-ATL). Layover in FRA less than 2 hours was plenty to go through immigration and get to next flight. Several Viking greeters met us and about 10 minutes later were on bus with 8 others to boat. Cruise Director Suzy hopped on bus, ...

This is a complaint against Scenic Cruise Lines for making false statements that customers are financially protected by ABTA (Association of British Travel Agents) which has members throughout the world. We requested a refund of our trip of $9,645.00 - $900.00 (compensation received from Scenic) = $8745.00 since the Scenic captain collided with a cargo vessel. We didn’t cruise again except to ...

On the third day of our 11-day cruise the captain collided with a cargo ship causing extensive damage to the hull and motor. We never sailed again. After the collision, which was strong enough to throw people out of their dining room chairs, our trip turned into a poorly organized and chaotic bus tour. Each day after the collision we were assured that we would continue our tour as soon as the ...

In all fairness, there was a strike in France. However, some might suggest, there is always a strike in France. In any case, we could not take the train because the trains were shut down and we couldn't travel up the river because the folks operating the locks were on strike. To add to this mess, the AMA Kristina, the ship we were supposed to be on, was somehow damaged and we couldn't board ...