The rating is linked to a specific ship but the 3-star rating includes the performance of pre-cruise customer service, Viking Air, MyVikingJourney.com and etc.
We had high expectation of this trip because Viking in the past always exceeded expectations. Viking's onboard crew continued to excel at the highest level, especially the wait staff in the restaurants. However, I did experience ...
Viking sent us an email that made the Rhine River Getaway sound just too good to not take advantage of! And, it was everything they said it would be...we loved every minute of it!! The staff is amazing...so efficient and enjoyable. The Cruise Director, Morgan, is so informative and has a very fun personality. He seems to be everywhere, at once, attending to every detail and making sure ...
I have always wanted to cruise on the US rivers, and I also wanted to experience the largest riverboat, as well as steam-powered, so the American Queen was my obvious choice. Eventually, I hope to cover all the US rivers that offer overnight cruises.
We flew in to St. Louis, and were lodged at the Hilton at the Ballpark, where we checked in, and completed a Covid test.
We toured St. Louis ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi bob brown! Thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your trip on American Queen! We will pass your feedback along to our crew....
We chose this cruise because we had never tried a river cruise before and Viking seemed to be a popular option. They provided an included excursion at each city they stopped in, and we felt it was nice not to pay for every excursion.
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Our experience when we got to Amsterdam was really mixed. We were not provided with the exact location of the boat, ...
We sincerely appreciate you taking the time to detail your experience, dfrost222, as such feedback allows us to better understand how to deliver the five-star voyage for which we strive....
The ship was beautiful. We were met at the airport and were brought to the ship. Someone from Viking was there to see to our every need until we got to the airport to go home. We had a morning tour in each of our ports. The guides were all pleasant and well-informed. We not only got to see the towns but were given the history of it as well. The food was wonderful. There was a wide selection of ...
This was our first river cruise. We had originally planned for the Danube cruise in May, but with the war we decided to opt for our second choice.
Recommendation for all travelers who are planning to have a post trip adventure. I recommend that this be a pre adventure with the turbulence in air travel. Our United flight sat for 3 hours in SFO due to an illness of one of the flight crew. ...
My husband's family is of German descent and this was the perfect opportunity to see the countryside.
It was a delightful voyage, perfect weather, excellent excursions for the most part. We wish we had had more free time at each city for shopping, etc. The information we were given before each stop was a good overview.
The crew was excellent. They bent over backwards to make our trip as ...
To be honest we chose this cruise because it fit within a time that we were able to go. Reality is we were blown away. Not only by the staff, the shore excursions, the meals, or even the drinks. When you put it all together it was Amazing. We had zero expectations because we had never taken a river cruise before. We have done ocean cruises. We are now definitely river cruise people. I was afraid I ...
All of my adult life, I have wanted to do a river cruise. This cruise did not disappoint. Immediately upon arriving at the airport there were Viking people to greet and help us.The food was too good (couldn't resist it) There were plenty of choices at each meal. They consisted of local dishes and typical food, like steak and salmon. The state room was comfortable and clean. The shower was ...