1. Bed is old and small, size like a car seat.
2. The food is terrible in the first three days, a lot of leave off. They cook the leftovers for lunch. Lol
3. A few days need to wake up at 4am, because they request to put the luggage out at 5:30am. Crazy!!!
4. Excursion (included), everyday is church and Christmas markets. Sometimes church is small, Christmas markets is small like only 5 ...
We heard Scenic offered a level of luxury and service that just did not deliver. We selected this cruise due to the itinerary and timeframe. Their guide communication system just flat out does not work but they insisted on continuing to use it. This was very frustrating and wasted considerable time. They need to go back to the VOX system used by other cruise lines.
The excursions were very ...
We booked the top level cat 7 because we wanted it to be special even though it was expensive, almost twice as much as the lower levels. The water was low on the river and caused the cruise to turn into a BUS trip. Tauck did a terrible job of handling this. For the first six days they bussed us from place to place, packing and unpacking several times. While on the "BUS excursion" the food was ...
My husband and I chose this cruise as we throughly enjoyed our Christmas Cruise on the Rhine last year, it was so fantastic that when a sale came up on the River cruises I booked another one expecting the same level of service as before.
This was not the case, first we received an email that our ship had been changed, not a problem. Then the day that we are to board we received another email ...
My sister and I chose this tour as we had heard so much advertising about Viking’s first class service. There were things they did exceptionally well, but others where they totally dropped the ball. The tours were excellent, we enjoyed most of the tour guides and liked that they were locals that knew and loved the area. The transports were well organized and clearly marked. The food was good and ...
I would like to start with what was good about the cruise. Two individuals stood out on our cruise. Angelica was so personable and engaging on the patio deck. Connie, the server in the dining room was very attentive and and friendly. The rooms were ok. The exploration ports were fine. Enjoyed the Mount St. Helens tour. Has a great time on the Hell Canyon boat trip. So now I will share how poor the ...
My husband and I were excited to celebrate our 40th anniversary on a cruise to New England and because of the internet description we thought American Cruise Lines and the American Star would be a good choice. The cruise dates were September 9th through the 16th.
We were disappointed from the moment that we walked on to the boat we noticed that the boat was older and in poor condition.
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First is the issue of charging double for singles in a cabin.
Second is the issue of too many ships docked in a row. Having a balcony cabin was a waste as frequently there was another balcony on another ship right next to my balcony. The draperies were closed so that the other cabin could not see into my cabin.
Third was the food. I have been on two other Viking cruises and the food was ...
Thank you for providing us with a detailed account of your recent voyage, Boadicea12. Your feedback is highly valued as it helps us gain insights into how we can enhance our services to...
We were beguiled by Riviera's marketing which extolled luxury and a 5 star experience. Our expectations were very high and we expected to be wowed by high quality, haut cuisine and exceptional food experiences. We expected luxury cabins with high quality toiletries, bathrobes and towels and linens. We expected service which put the customer at the heart of the concept. In short, after paying ...
Sailed on a 15 day cruise from Budapest to Amsterdam with Scenic Ruby on August 28th, 2023. Flights and everything booked through scenic. On the boat the food, drinks, staff were fantastic but delayed and cancelled flights at both ends cause lots of stress. Because it was a Sunday no calls to scenic were answered and we had to organize alternate flights ourselves with no help from scenic.
Our ...