We were invited to join some friends whose cruise had been cancelled during Covid, so we booked our trip and arrived 3 days prior to do some sight-seeing of our own. Little did we know that would be the best part of our trip.
Viking changed the itinerary based on French Strikes that were planned weeks before departure and would not let us reschedule without forfeiting 65% of our money. This ...
Thank you, H3r4ld60, for sharing your experience with us. While sometimes adjustments are necessary to preserve the integrity of your voyage, we're sorry to learn our response to the...
We really loved Avalon, its people and especially the stateroom layout. The staff was friendly and competent, the facilities first class and the food, while not spectacular, was very good and met out expectations. The lounge staff was a bit overwhelmed at happy hour, and it could be difficult to get a drink then, but otherwise it was very comfortable and pleasant. The 24/7 coffee machines were ...
This was our fourth river cruise and fifth cruise overall with Viking. Although we had a couple difficult nights at first with the air conditioning in our stateroom, the crew on this trip has been the best we have dealt with of all our Viking cruises. We took the Rhine cruise last year starting in Amsterdam and terminating in Basel. That cruise was probably our least favorite due to the low ...
We chose this cruise because it was the only one available with the cabins we wanted when we were looking. The service we received from the staff was excellent! The biggest improvement I would suggest is to improve the quality of the food and drinks. Cold oatmeal, lukewarm white wine, etc.
There was not much to do on the ship. I would think a small spa would be the perfect addition since the ...
I booked my first river cruise on the Lower Mississippi River for March 2023 back in May 2022 on the American Countess. I was concerned about what level of service to expect given the pandemic. I proceeded hoping that things would settle down back towards normal as the embarkation date approached. I am a manual wheelchair user and require an ADA cabin. I knew the number of accommodating cabins ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for the feedback and your kind words. We are disappointed to hear that some of the food was at a less than ideal temperature. We will make sure we pass this along to the American...
Always heard about Viking. Overall it was a great experience very different to Ocean cruises and land travel. Jacob in the Marriott in Prague was excellent,our cabin attendant was wonderful, I sent our clothes to the laundry excellent service, Ian and Tony in the dining room were amazing, Lazlo(Leslie) in the Lounge was wonderful as well. Our entertainer Angel was great, our cruise director George ...
Selected Viking as advertised that they took care of you. Viking air stranded us in Istanbul Turkey and emergency services were NO help. Food was always cold bland tough. No available snacks between meals. Only one common area which was lounge. Only entertainment was a piano and singer who was very good but that was only option. No library as seen in advertisements. Not suitable if you use walker ...
We appreciate you sharing your experience, Dsgraham, as such feedback allows us to better understand how to deliver the five-star experience for which we strive. Your comments have been...
We saw Viking Cruise on TV and set a goal to someday take a cruise. We booked almost a year early and began to prepare by reading and viewing all the information we could concerning the opportunities available on our cruise. From that research we selected the excursions to enhance the local culture at each place we were at port and things we wanted to do on the boat. We met so many good people ...
My sister and I really wanted to see the wonders of Egypt first hand. By choosing a Viking cruise, we knew that we didn't have to worry about not being able to read or speak the language. A Viking representative collected us at the airport and walked us through getting the Egyptian visa. (Hint - don't even bother with trying to use the Egyptian electronic visa website. It took minutes to get ...
I had always wanted to go on a Viking cruise after listening to many of my friends who had previously travelled on Viking. The Danube voyage did not disappoint. Budapest was much lovelier than I had expected. Each of the tours, be it Budapest, Bratislava, Wien, Krems, or Linz was conducted with professionalism and very informative. I appreciated the fact that each tour was rated as to the ...