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1 Helpful Vote
Sail Date: March 2019
After cruising for many years with Princess my partner and I were disappointed with the lay out of this ship, their seemed to be not enough staff for the amount of passengers on board, most places we visited on board did not have enough ... Read More
After cruising for many years with Princess my partner and I were disappointed with the lay out of this ship, their seemed to be not enough staff for the amount of passengers on board, most places we visited on board did not have enough seating, the ship was designed the Chinees market and it shows with the conversions of the public such as the vista lounge once part of the casino and another now bar also was the high rollers as you will see by the amount of surveillance cameras in the rooms, far to much Chinees writing hard to know were you are in the lift with the English/Chinese writing, we had the opportunity to have dinner in the French restaurant the food and service was good, the location of this restaurant was not good in a walk way I sat looking at a till, was told they were booked out so had to eat at 18:30! this was not the case only two couples in when we arrived, the walk way running along side was very busy and noisy, would not recommend this ship. Read Less
Sail Date: March 2019
We chose the cruise for the ports. It is very Port intensive and did enjoy the experiences . Could use a few more sea days as it’s quite exhausting. The older people had a lot of trouble navigating on the tours as there was a lot of ... Read More
We chose the cruise for the ports. It is very Port intensive and did enjoy the experiences . Could use a few more sea days as it’s quite exhausting. The older people had a lot of trouble navigating on the tours as there was a lot of uneven ground. The food in the main dining room is awful and is quite repetitive. A lot of fried unhealthy foods. Choices are also limited. The restaurant is very good. The staff in every area is excellent. They greet you with a smile even if they are not in direct contact with you. They are very accommodating with whatever your request. Also the laundry is very fast and efficient. The HAL tours have been good but only chose a few as they were very overpriced. Choose to do mainly private tours at a quarter of the price. Was very happy with this decision. Read Less
1 Helpful Vote
Sail Date: March 2019
we choose this cruise for the price the length and the itineries we had the most awful experience this cruise and would never like to go on the Lyrica again even if you were giving cruises away the food was disgusting it was always cold ... Read More
we choose this cruise for the price the length and the itineries we had the most awful experience this cruise and would never like to go on the Lyrica again even if you were giving cruises away the food was disgusting it was always cold tasteless it was so noisy you could not here yourselves think and you could not escape it either it was noisy all over the ship why do you think you have to make so much noise to enjoy yourself because you really don't some staff just went through doors and let them bang in your face so rude . no one seem to tell you anything you had to go to the reception to find things out for instance about whether there was a shuttle bus or not oh it was just awful the only thing that kept me sane was the craft sessions the instructors were a bit rubbish and didn't speak English but we got through sort of I could go on for ever but if you fancy a cruise please do not go on the lirica its awful awful awful showers not big enough if you are Italian or german you might be ok Read Less
2 Helpful Votes
Sail Date: February 2019
We wanted to try NCL for the first time, we have cruised Disney and Princess for year. The ship and food were great, but the customer service was really bad. Honestly about 50-50, half the staff were very friendly the other half were ... Read More
We wanted to try NCL for the first time, we have cruised Disney and Princess for year. The ship and food were great, but the customer service was really bad. Honestly about 50-50, half the staff were very friendly the other half were very rude. I do not think we will be going back on NCL after this experience. It is a shame because we really liked the ship and the food. I did hear from crew this ship in particular has a bad reputation for the management, so hopefully that is the case. It is also not family friendly in any of the entertainment, so with all the activities for kids the nightlife has nothing for the kids. Spa is behind right now so they are pushing very hard to sell you anything if you have any treatments. We really enjoyed the specialty dining apart from the service by the staff. Read Less
Sail Date: December 2018
Just wanted to get away for New Years.....we had taken several NCL cruises in the past so we felt comfortable choosing them again. We like cruising because we like to be pampered and enjoy some nice meals while we relax. We usually boook ... Read More
Just wanted to get away for New Years.....we had taken several NCL cruises in the past so we felt comfortable choosing them again. We like cruising because we like to be pampered and enjoy some nice meals while we relax. We usually boook suites in the Haven just for these reasons. NCL totally dropped the ball on this cruise..... My wife was horrified at the spa.....a woman was assigned to her who had never done a massage in her life.....she burped in my wifes ear every 2 minutes....when she asked to speak to a manager, she was avoided for 3 days and then told that there was nothing that could be done. We went to the buffets that were lacking any flavor or variety.....nobody was putting any extra effort into anything !!!! We tried to go to O'Sheehans for a "break" and were served wings with feathers still on them......we pointed this out to our server who looked at us strange and asked us when we expected her to do about it !!!! The specialty restaurants were just not up to par......we have dined at these restaurants SO many times in the past and we know what its SUPPOSED to be like......its just as if nobody cares anymore...... Thank God we already knew the Haven concierge from a previous NCL cruise to Italy....if not for her and our butler, this would have been even MORE of a nightmare. I believe that NCL came up with a great idea for their freestyle cruising....and that this gave them a lot of business.....unfortunately, they are now obviously resting on past laurels. I sent in all of this (and more) on a survey and nobody from NCL responded..... At this point, I really dont expect them to and we will probably cancel our Fall Foliage cruise with them for later this year..... Absolutely no fun involved at all when you are looking more forward to getting home than being on the cruise !!!!! At least when I got home, I only had my wife yelling at me....on the cruise, I had to deal with the "bingo-mama" and the other "entertainment staff" that was clearly more comfortable questioning the perceptions of the passengers rather than trying to address any possible problems..... At least I was happy to get home to my own toilet.....lol......the one in our cabin would spit the toilet water back up at the person sitting there every 2 minutes......never asked for a bidet....??? Read Less
4 Helpful Votes
Sail Date: December 2018
Recently returned from ten days on board this ship for Christmas around the Med. This was by far the worse ship and the worse cruise we have ever been on. This was our second MSC cruise and what a total letdown. Firstly I’ll ... Read More
Recently returned from ten days on board this ship for Christmas around the Med. This was by far the worse ship and the worse cruise we have ever been on. This was our second MSC cruise and what a total letdown. Firstly I’ll start by saying the ship was at least clean.After that the positives end unfortunately. It’s a very basic ship with extremely limited options in regards to food,drink and entertainment.So if you one of these people that enjoy poor food poor entertainment and very poor service you will love this ship. The buffet is way too small for the size of the ship and most days there are que outside at peak times.They have tried to increase the size of the seating area by offering seats on the deck in a patio heater style seating area.This is ok in summer but not in winter and eating food off plastic plates under patio heaters isn’t my idea of fun.The choice of food at The buffet was “same old” most days and again very basic. The restaurant was a slightly better environment but being forced to sit with people even after asking to be moved three times again isn’t my idea of fun.Food was again poor. Moving onto entertainment (or lack of). There are 5 bars in total with only the Irish pub offering anything in the way of entertainment before 11pm.This consists of an Italian guitar player playing a very limited song book in very limited English.He also has to stop playing every half hour or so because they could “hear him in the theatre “ even though we could never hear the theatre. It all got very frustrating leaving people sat there with no music and zero entertainment. As for the other bars,well the Budda bar was shut most times when we walked through although we did get a drink there one night and they had a guy playing piano for a while. The main bar (Manhattan) is a strange concept. Yoga and stretch classes are the main entertainment every night before dinner. Yes you did read that right!!! The musical duo who were supposed to start at 6pm usually rolled up bout 6.15 and played a couple of iffy Spanish/Italian/French songs.The “main” entertainment then began around 11pm in this bar. Ranging from a few game show things to some music. Our main highlights consisted of seeing how long it took to get served every night in each bar. This ranged from a few mins to 39 mins which was the longest it took.We ended up changing their tile from waiters to sales prevention staff because they would do everything they could NOT to serve you. This leads me onto their “all inclusive” drinks packages. If you buy one before getting on board you are offered to “upgrade” which sounded great because we only had draught beer and wine package we took up their offer.103 euros per person for the ten days.Me being a Strongbow drinker I was happy with that. Unfortunately after day 3 they ran out of Strongbow and by day 5 still had none ( even though we had stops every day bar one) So when I decided to complain feeling I had been short changed the bar manager informed me the ship was at full capacity with Strongbow (all very confusing) still the sales prevention staff kept telling me they had none.Then to my delight I was informed they had draught Strongbow in one bar.What a blatant lie,it was some sort of cider in a box but most certainly NOT Strongbow!!!! I could go on about various other faults and cost cutting areas but I think you get the picture. My advice is avoid this ship even if the price seems quite good ( we made that mistake) Read Less
Sail Date: December 2018
All went wrong from the flight we took 7 hours 30 mins to get to Malaga we sat on granada runway for over two hours. We have not long come back from this ship Marella Celebration well where do I start the ship has paper thin walls I ... Read More
All went wrong from the flight we took 7 hours 30 mins to get to Malaga we sat on granada runway for over two hours. We have not long come back from this ship Marella Celebration well where do I start the ship has paper thin walls I could here the people in the next cabin snoring it was so bad and you can imagine what it was like when people came back from the casino or late night drinking. Also you sat in theatre/ show and you can watch everything vibrate It’s so bad people say you get use to it you don’t the ship is so old her sister ship has been scraped off I wonder why do not take children on this ship for me I would worry about them all the outside steps are so steep. You could not get a sun bed unless you get up at 6am just not enough they say they remove towels but they don’t Food very basic in self serving restaurant. Safe in room £35 for holiday I have never paid for safe on any cruise I’ve been on before WiFi nearly £50 which most of the time it did not work Another thing i was not feeling well at the end of cruise found my blood sugar very high (34) can’t be certain but I don’t think I was getting Diet Coke Good bit is the staff sorry not for me would try the newer ships but not this boat you will be sorry if you book look at newer ships this one is over 35 years old and her sister ship was scrapped I wonder why Read Less
2 Helpful Votes
Sail Date: November 2018
The Bad : Ship shakes under sail and unbelievably worse in port, especially annoying when you are dining. Common areas good condition but we had hit and miss cabins this fall and winter, some ok and some awful condition. Ship staff said ... Read More
The Bad : Ship shakes under sail and unbelievably worse in port, especially annoying when you are dining. Common areas good condition but we had hit and miss cabins this fall and winter, some ok and some awful condition. Ship staff said they can’t update the rooms without a dry dock and the company keeps putting that off. Personally had and witnessed some negative interactions with the Guest Services Staff. As typical of the brand no built in activies for active adults and children. Just off a Christmas cruise on another ship of the brand, many families cruising and the young people were bored out of their minds. Royal Caribbean, Carnival or Norwegian would have been a better choice for a family vacation. The Good: The company has invested in Internet upgrades for this ship. Room and Dining staff generally excellent as is usual throughout the brand. Food quality and selection was on par with the brand and far superior to Royal Caribbean. Read Less
2 Helpful Votes
Sail Date: November 2018
I chose it for it having Madeira scheduled as a stop. That stop was cancelled. I have been on many cruises on at least nine different lines and by far, this is the most disgusting ship that I have ever been on. The staff are young, ... Read More
I chose it for it having Madeira scheduled as a stop. That stop was cancelled. I have been on many cruises on at least nine different lines and by far, this is the most disgusting ship that I have ever been on. The staff are young, inexperienced, and poorly trained and many don't speak enough intelligible English. They hang in slap happy packs and seem to look at you blankly when you ask for something. I had several instances of being almost knocked down by rude staff with no social skills who cross in front of you and run to get ahead of you. The public bathrooms were hard to find and many had toilets that didn't flush. The casino was smoke filled and dirty. I watched two instances were tri-poker players were so drunk that they kept throwing around chips and they were kept in fresh drinks. This is definitely poor sporting. everything about this cruise was a hustle to buy buy buy cheap tee shirts and jewelry...you are bombarded by flyers in y our room every night and even get harassed on the phone to stop by for cruise deals. Our luggage tag color coded was forgotten and we consequently had to wait on the hot deck with no shade or water. Many elderly and immobile people were suffering. This ship is a disgrace of poor management. Someone needs to be fired. BTW, if it was a potato, a pasta, or a rice dish, it was served every day..day in and day out.....food was not hot enough either.... Read Less
1 Helpful Vote
Sail Date: November 2018
No information provided by NCL on where to find the shuttle bus in Civitavecchia from the train. Aft facing Penthouse suite had serious mold issue at our arrival that was never resolved. We chose this room and cruise specifically to relax. ... Read More
No information provided by NCL on where to find the shuttle bus in Civitavecchia from the train. Aft facing Penthouse suite had serious mold issue at our arrival that was never resolved. We chose this room and cruise specifically to relax. We couldn’t even sleep well with the horrible air quality let alone relax in the suite. We both ended up sick by the end of the cruise. Room did not look refreshed (2014) Furniture and bath sink were beat up. Concierge was invisible during the cruise. We ate at all but one of the specialty dining options and ate at the main dining room and buffet. Food was mediocre quality and almost always cold. At the Specialty restaurants and dining rooms, service was slow and food was barely warm. The two shore excursions we did through NCL were not great. The St. Martin excursion was basically a bus ride to the French side where we were dropped off at tourist tents for an hour. Bus driver/ tour guide did nothing more than repeating the same three things he had memorized and the bus smelled of burnt rubber. The Barcelona tour was better, both the bus and actually had a tour guide, but the description did not explain we would be dropped at Mt Montserrat for two hours. Barcelona port had shuttle buses from the port to downtown that were inexpensive (make sure you have a few euros). We do not recommend this ship and are very disappointed in the NCL experience compared to our previous NCL cruise. Read Less

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