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540 Repositioning Cruise Reviews

The ports were beautiful, the ship not so. Not enough entertainment or bars. Seats in theather so tiny and cramp in . the tenders we were packed in like sardines. The embarking in Shanghai took 4 hours where Royal Caribbean is done in 30 ... Read More
The ports were beautiful, the ship not so. Not enough entertainment or bars. Seats in theather so tiny and cramp in . the tenders we were packed in like sardines. The embarking in Shanghai took 4 hours where Royal Caribbean is done in 30 minutes. People were fainting and the bus from one terminal to the other in Shanghai had luggage in the isle of bus and we had to unload ourselves . I will never cruise with Princess again. Nice ship but nothin to do onboard. No entertain for the younger group. The lounges and seats in Main Theather are so tiny and no where to place your drink. If some one in the middle needs to get out every one has to get out to let one person out. The tenders we were packed in like sardines. The beverage package is over priced for a 15 drink limit and kept being charge for drinks I never had. Always keep checking your account.Never again will I cruise with Princess. Read Less
Sail Date August 2018
We have been on 13 cruises and spent 147 days at sea, we are Platinum members with Princess, this review is from our perspective and is based on our experiences on previous cruises we have done and the video and written marketing ... Read More
We have been on 13 cruises and spent 147 days at sea, we are Platinum members with Princess, this review is from our perspective and is based on our experiences on previous cruises we have done and the video and written marketing expectations created by Princess. Embarkation was a disaster with people queued for 2.5 to 5 hours in the heat with one person being taken away by ambulance, I accept Princess can't control Chinese Immigration but they can control the comfort of their guests whilst waiting in the queue, there was 2 air-conditioned terminals in use, the first one was used to drop off your bags, you were then ushered outside into the heat to queue for 1.5 to 3 hours to get to the next terminal, they could have seated us in the first one and shuttled us over when space was available, reading other reviews about the Majestic from Shanghai it seems they encounter this issue often and have failed to resolve it. The ship itself was impressive to start but as the cruise went on you encountered the flaws, the Hollywood area was our favourite area, we found most of the bars to be too small only seating round 20 people and very hard to get a seat most of the cruise, The Theatre and Princess live rooms were cramped with tight seats and nowhere to put your drink, overall it did not live up to their marketing videos. FOOD Included restaurants: Very disappointing, at best I would say equal to a cheap RSL club meal and not as good as that at times, an example of one night Filet Mignon was on the menu, my wife ordered it and what came out was 4 tough rump cubes on a skewer, when we said that was wrong and repeated her order we were told, yes that's our version, when I said everywhere in the world it is a piece of eye filet steak wrapped in bacon, we were told he would let the chefs know what we said, the standard of food only increased in the last 2 days of the 22 day cruise, when we left Brisbane where a group of travel agents and I think some company executives boarded, that night in the dining room we had rack of lamb cooked to perfection and an amazing chocolate dome desert, the next day in the upstairs buffet, the spread of food was the best we had seen all cruise, to the point even the chefs were coming out with their phones and taking pictures of what they had put out on offer, I can only assume the travel agents were scheduled to have lunch there. The Pizzeria Italian place had basic pizza and 2 pasta dishes that remained the same for the whole 22 day cruise and were quite bland in flavour, certainly nothing rememberable, the Lobster and Dim Dum bar that was supposed to be an included eatery (according to their web site), turned out to be a free burger bar (with bad burgers) and lobster that you had to pay $24 to $29 for and not a Dim Sum to be seen, The Stir Fry place had 3 items on it per day, 2 of these never change the whole cruise, we eat there twice and found we had to put chilli on to get some flavour into the dishes. The Chefs table: The Majestic videos create a great expectation and as soon as we got onboard we rang and got put on a list and despite several calls had to wait 10 days to be told that we were going to receive an invite to the chefs table at a cost of $125 each, instead of the usual Hors D'Oeuvres & Champagne followed by a 7+ course degustation with different wines matching each course, we received 3 Hors D'Oeuvres with Champagne served in the Galley whilst standing at a trestle table, then taken to a very impressive table within the dining room, to be given what was essentially a 3 course meal with a sorbet between entrée and main with one white wine, one red wine and a desert wine, which made it the most expensive and least impressive chefs table out of the 9 we have done. Speciality dining restaurants: After the overall experience at the other eateries we decided to give the Crown Grill ago, again very disappointing and not worth the $35 each cover charge, the Filet Mignon was at least eye fillet but still no bacon wrapped around it, no sauces (eg pepper, mushroom etc) available just a gravy, limited vegetables and when I asked for carrots and beans/peas I was told they did not have any but could go down to the other restaurant to get them but it would take a very long time, in other words my meal would be cold or finished by the time he got back, after that meal we decided not to waste any more money on the speciality restaurants, we asked other passengers if they tried the French or Chinese ones and got mixed responses but neither of these were busy and the French one is in a bad position open to the Piazza which had bands playing so you had to raise you voice to hear each other during dinner. ENTERTAINMENT Again very disappointing, only 3 production shows for the whole 22 days, other cruises had 2 to 3 per week, the first one was excellent and set a standard that was never meet again, the second was like a free RSL Tuesday night show and only went for 2 thirds of the time, the third was a bit better, let’s say a Friday night RSL free show. The other guest entertainers were of a free RSL mid week level and the piano player in Crooners bar was given the nick name by a few passengers of "the Screecher" which speaks for itself and the guitar soloist had to have the "echo" of the vocal microphone turned up to cover the quality of his voice (the same way they do it at karaoke) except for the band "The Drop" which we felt were very good, the entertainment was a low standard. There is no night club and the bands play in the Piazza area, so it’s like dancing in a Westfield mall, later the DJ plays in Crooners bar which was the VIP casino when it was based in Asia, so it has a low ceiling, partitions blocking the view, no real dance floor and bad acoustics, the DJ was told on many occasions to turn the volume down by his superiors. CABIN We had an inside cabin and thought it was the best cabin of that type we have ever had, the beds were awesome and we always had a good night’s sleep (the pillows were soft which my wife loved but I was not so keen on), there was a large screen TV with movies on demand, which was great for a long cruise, everything was clean and kept that way by our cabin steward, when we arrived 2 draws had their runners broken but they fixed it within a couple of hours when we reported it. SHORE EXCURSIONS We only did 2 of these the first was in Busan where the guide took us a different route which turned out to be harder for the older people and some could not make it all the way to the Temple, on the way back I left the group and followed the original route which was more scenic and would have been less strenuous for the group as the steps were in small groups and low level, when we were asked which way we wanted to go there were only 2 responses, 1 for each way so the guide made the decision. The second tour was in Nha Trang, the guide could hardly speak English (not like the ship told us) and spoke at such a low level that if you were not in the front 2 rows (as the majority of us were) you could not here or understand anything, at each stop we were told "the attraction is up there be back in 20mins etc" and left to do our own self guided tour, at one stop he lost 6 people due to bad instructions and we had to wait for 30 mins while he went off to find them. In Hong Kong and Singapore we did our own thing and got the Hop on Hop off Bus and had a much better experience. SUMMARY We went on board with high expectations created by the Princess marketing and were very disappointed with what we received, we had intentions of purchasing a future cruise deposit for a 31 day Mediterranean cruise next year on the Emerald Princess but after what we experienced on this cruise we did not get one and if this is an example of the new offering from Princess, we are unsure if we will sail with them again, surely on their newest and biggest ship which has been sailing for over 12 months they should have had time to get it right. Nice ship designed for the Asian market but I don’t think it will suit the Western market without some major adjustments to the bar and entertainment areas as well as a major improvement to the food and quality of entertainment. Read Less
Sail Date August 2018
We were very excited to be sailing on Majestic Princess to Australia and after veiwing videos sent to us by Princess on what we could expect, we had high expectations. What a let down. Embarkation was a nightmare, just over 2 hours of ... Read More
We were very excited to be sailing on Majestic Princess to Australia and after veiwing videos sent to us by Princess on what we could expect, we had high expectations. What a let down. Embarkation was a nightmare, just over 2 hours of standing in the heat before we boarded. We were lucky, others told us it took 4-5 hours, they did nothing to assist the elderly or people with walkers. One passenger collapsed and was taken away by ambulance! The ship itself is beautiful, but even though it has many bars, most of them only seat about 20 people, and some of these seats were taken by people reading books or knitting. There is no nightclub, so most of the dancing is done in the Atrium with limited floor space. The food was very average, we did anytime dining, so ate in the restaurant most days. The food often didn't match the description, one night I ordered Fillet Mignon and got beef kebabs! I did query this with the waiter and was assured it was Fillet Mignon. It seemed no effort was being put into our meals until we reached Brisbane where some Travel agents got on and then suddenly we had the best meal of the entire cruise. I don't think this was a coincidence and most people felt the same. The Market place was very confusing and the food very repetitive, until again after Brisbane, they had an amazing spread of food. The great production shows we were promised consisted of 1 brilliant show and 2 average shows for the whole 3 week cruise. The rest of the entertainment was mostly B grade, again it felt like this was a relocation cruise, so little effort was put in to give us great entertainment. We ate at the Bar and Grill, which was and extra charge, and was very dissappointed. We asked for a pepper sauce or mushroom sauce to go with our steaks and was told there wasn't any, just a very watery jus. There was a selection of sides to choose from, but the waiter said he would bring us all of them. He didn't bring the jacket potatoes and when we asked for them, we got 3 for a table of 4. The Hollywood inside pool area was lovely and we spent most of our time there. The cabin was nice and the beds very comfy. We spoke to many people on the cruise, a lot of them had sailed with Princess before, and they all said how dissappointed they were and it was the worst Princess cruise they had done. Again it felt like little effort was put in because we were relocating, but we won't be sailing with Princess again. Read Less
Sail Date August 2018
Travelled to Asia to join Cruise and Shanghai embarkation was abysmal. After arriving at the allotted time we were shown to a holding lounge for a bus transfer. The bus arrived and all passengers were told to load their luggage into the ... Read More
Travelled to Asia to join Cruise and Shanghai embarkation was abysmal. After arriving at the allotted time we were shown to a holding lounge for a bus transfer. The bus arrived and all passengers were told to load their luggage into the bus as the driver would not open the doors under the bus- those of us who could load the bus did so and helped those who were unable to do so. The bus arrived at portside and the driver stopped, jumped off the bus and we reversed the process to unload all the luggage procedure. We entered the shed and for the next four hours we waited while a Princess person was wandering around but did not have the courtesy to advise us of what was going on. We were the lucky ones as some passengers waited outside in the sun for some 90 minutes with no water or wheelchairs to help the not so well passengers - absolutely disgraceful of Princess. Our luggage finally arrived ay our cabin at approximately 7-30 PM. The cabin was small but clean and our balcony could just hold the 2 chairs and small table but the staff were very helpful. The Dining experience ( L6 dining) was not good with long delays in receiving warm food and a fairly ordinary menu. The Maitre d" of Hotel was very aloof and had no interest in upholding the dress code as noted on the Princess Patter - may need retraining. We found very limited areas to walk for 3500 passengers and in the L16 pool area people would be knitting or sleeping and the problem was even worse on L17 and the pools on both levels were so small for this size ship. The entertainment was average to say the least and will need to improve. The staff on the boat were mostly very helpful but the Service desk needs some people who understand english and know the job they are supposed to do. Shore excursions were expensive and passenger who have travelled more than us said they would not go on this ship again and that also applies to our group. To sum up - will avoid this boat again and very disappointed with Princess and the way we were treated - Ship to big, more like a floating hotel rather than a cruise ship. Read Less
Sail Date August 2018
Simply chosen on price, saw it advertised and thought we'd give P&O a go. Decent sized cabin but first let down was the TV, an old silver LG thing, very small with a fuzzy picture, you couldnt actually see the screen from the ... Read More
Simply chosen on price, saw it advertised and thought we'd give P&O a go. Decent sized cabin but first let down was the TV, an old silver LG thing, very small with a fuzzy picture, you couldnt actually see the screen from the bed so you had to sit on a small sofa to watch anything. No on demand movies. Our room was next to some really loud machine that started up when we left port for about an hour and did the same when we were arriving in port. At Cairns it started up at 4:30 am !! No it wasnt the Thrusters or the Anchor as it went on too long, never found out what it was (We were near the Bow of the ship). Overall the food wasnt great but there was the odd good meal, mostly at Angelo's the Italian restaurant The food at Dragon Lady was quite poor and Im a fan of Asian cooking. Annoying there is only the buffet on deck 11 to get a tea or coffee in a plastic cup (complimentary) and room service has to be paid for.. No fridge in room. The entertainment crew was very poor in our opinion, the cruise director Kabir was childish (way too young) and the rest of his staff didnt engage us as staff on previous cruises have. I didnt rate them. We like trivia but but could never get a seat in the Oceans bar (There is no Vista type lounge) unless you went there about half an hour before kick off. Some good music on in the Blue Room at night but again always struggled to get a seat. The Theatre was way too cold and there were no stage sets, only giant screens that changed as the show progressed, no live band for the shows only backing tapes and the singers appeared to be miming. The buffet is quite good and I like the way the food is served to you (not help yourself) although there was no enforcement on hand sanitising, there was a machine but pushed against a wall, most people ignored it. The best thing about this cruise was the crew, they were all very friendly and helpful There was a crew talent show but it was at 10:15 pm (our bed time is 10:30 so sadly missed that, why couldnt it be in the afternoon ? I never found out the Captains name, there was no Captains reception as on other cruise lines Read Less
Sail Date August 2018
We choose this cruise, due to the many interesting ports, we'd not visited. Viking Oceans is trying to do, too much, too fast, and losing sight of the small details, involved in "Luxury Cruising". We'd sailed on ... Read More
We choose this cruise, due to the many interesting ports, we'd not visited. Viking Oceans is trying to do, too much, too fast, and losing sight of the small details, involved in "Luxury Cruising". We'd sailed on Viking River Cruises numerous times and on Viking Star, loving everyday. Not so with this cruise, Bay of Bangle, involved a different 'hurdle' daily. Embarkation in Mumbai was a total NIGHTMARE! No-one at the 'Guest Service' desk knew the definition of 'guest services'. We arrived late into ports, and therefore had the planned excursions rush. There wasn't any entertainment, as had been present of other Viking cruises. The food was, good. The service was delayed by staffing problems and a general lack of experience. We were given two days in Gao, India and one day in Singapore. Go figure! We had a three hour bus excursion in Georgetown. We drove around the same circle five times, without any potty breaks. There was a fort and a Palace, we couldn't get out and explore. Saving on port fees, we were two hours out of the city of Bangkok. This meant five hours on a bus, day one and 2 1/2 hours back the next day to the airport. Not a happy finish! We're going to give Viking Ocean more time to pull their act together, before any additional travel, on them. The ship is beautiful. Read Less
Sail Date August 2018
I had researched many of the cruise lines before picking NCL, and thought it would be a great fit for us. I read about all the things the ship had to offer and the positive reviews posted. I had cruised before with Princess and was looking ... Read More
I had researched many of the cruise lines before picking NCL, and thought it would be a great fit for us. I read about all the things the ship had to offer and the positive reviews posted. I had cruised before with Princess and was looking forward to comparing the differences. For me it was kind of like it looked/seemed better in the pictures than in reality. Very crowded in many of the popular things to do so couldn't even try things out. I thought the passengers on the cruise were very friendly and seemed to be behaved even with all the drinking. The kids didn't seem to be out of control either. Embarkation: Getting on the ship was okay we live local so just called an Uber. Long lines once we got there. It took us about 2 hour from puling up to the pier to sitting down to get something to eat once on board. They lost one of our bags and I had to hunt it down myself as the staff didn't seem to be too concerned. Food/Drinks: We ate at 3 specialty restaurants, LeBistro, Teppanaki, Cagney's. LeBistro was our least favorite. The entrees at Teppanaki were very good, dessert and soup not so much. At Cagney's my husband got the filet mingion, which was good. I got the rib eye which was very fatty. I was glad I didn't pay for any of the restaurants as I didn't feel they were worth the extra fee. We ate at Taste and Savor and felt their food was about he same as the specialty ones. The service was the best at Cagney's. We ate breakfast and some lunches at the Garden Cafe. The food there was average to poor. They had mostly all the same food everyday on repeat with a few new ones thrown in. The buffets were often crowded and you felt like you had to be aggressive to get in line or get a table. Hand washing before getting in line at the buffet was non-existent. I saw very few people use the machine, yuck. People were often refilling their bottles from the drink station. The seats were stained and often wet from people's wet bathing suits. The drinks at the bars were very hit or miss, either too weak/strong or wrong. Some were so bad I had to just discard them and try getting a drink from a different bar. By the end of the cruise I was just getting seltzer not to deal with the inconsistencies. Thankfully we had the UBP so we weren't paying out of pocket for poor drinks. On-board activities: Many were very crowded or had long lines so we didn't want to deal with the hassle. The pool was very crowded wall to wall people. Too small of a pool for all those people. We bought the spa package to void the pools and on certain days it was hard to find loungers there also because people were saving them or sleeping on the thermal ones (only supposed to be used for 30 min). The steam room was either not working or not working well on 3 days out of the 7. The staff seemed to care less when it was brought to there attention. We attempted to go to Bingo but the cheapest bundle/package was $39+ so we skipped that. Entertainment: We saw Brat Pack, After Midnight, comedians, Howl at the Moon, juggler, and guitarist. All of them were great. Better than on other cruises. Really was looking forward to going to the Glow party but it was so packed we left after a few minutes as you couldn't even move. Service and Staff: Most not very friendly. They would say hello once we initiated it. We had only staff member ask us about our trip and that was so she could get our room number as she was looking for ratings. We never meet her nor did she ever serve us before so not really sure what I would comment on. She was going from table to table in the buffet. No one walking around with coffee refills as on other cruises. I had one person ask if we wanted drinks while at the casino. Mostly we had to hunt them down. The bartenders seemed stressed and short as they were very busy with all the people. Cabin: The Cabin was fine. We requested extension cords in advance (an email form and 2 phone calls to make sure) for CPAP machines and they still weren't there. They scrambled around to find one, only to bring back a 25 foot thick orange contractors/construction wheel type one we had to leave on our counter. Next time I'll bring my own. Ship: Kind of a pain that floors don't go straight through from aft to forward, so you have to walk through the deck to get the elevators. The public bathrooms were not well cleaned, toilet paper and "water" in many of the stalls. The elevator floors were very sticky from people spilling drinks and not being mopped. The only day I saw staff cleaning hand rails etc was one day when we got into port. There was a lot of smoke from the casino that could be smelt on all floors in the Atrium. Even in the non-smoking section people were smoking so you couldn't get away from it. Port: Loved Bermuda! We had a great time in port. The water and the beaches were beautiful. We went to Hamilton on the ferry, Horseshoe bay, Jobson Cove and snorkeling. We did the helmet dive with Hartley great fun! I would definitely go to Bermuda again just probably not with NCL. Read Less
Sail Date August 2018
Wanted to try a new Cruise line. Embarking close to our location. “All Inclusive” drink package excludes many items, hard to know what’s included. Tiny library lacking any press, hardly any books etc. Restaurants (included ... Read More
Wanted to try a new Cruise line. Embarking close to our location. “All Inclusive” drink package excludes many items, hard to know what’s included. Tiny library lacking any press, hardly any books etc. Restaurants (included in the price ) are trying to sell lobster and steak for x-tra 19-22 €. Sahara and Oasis bistros: except for fresh fruit are not worth a visit. Aurea “privileges” include access to an area on deck 16, which is not wheel- chair accessible. Charge for room service food items! Your Choice dining hours prevent diners from attending earlier shows. 22 PM shows are too late for many. Impossible to get even an over-the-counter pain killer from the medical facility without a € 100 medical examination. Pain killers available on board only while at sea. Except for a few kind employees, we have encountered inexperience and nonchalance. We can hardly wait to get off this ship! Read Less
Sail Date July 2018
I've been on several Seabourn cruises in the past (this cruise put me over 100 days sailed with them) and while no cruise was perfect Seabourn in the past has been the best - for me. I like re positioning cruises (they tend to have a ... Read More
I've been on several Seabourn cruises in the past (this cruise put me over 100 days sailed with them) and while no cruise was perfect Seabourn in the past has been the best - for me. I like re positioning cruises (they tend to have a lot of sea days and I enjoy sea days). I saw one on the Sojourn going from Kobe to Vancouver. Bonus - its a short flight from Vancouver to San Francisco so I'd only have to do the long haul thing in one direction. Embarkation started almost precisely on time and aside from one passenger using his mass to knock people out of his way to be first was a nice and quick experience. Once on board I noticed that there was no one greeting passengers or directing them to any particular place. On past cruises staff was present to greet guests and direct them. After embarkation came the muster drill. Thankfully Seabourn doesn't require you to wear or even bring your brightly colored tripping hazard (life vest). The drill took place in the Restaurant and we didn't have to go out on deck and deal with the elements. In my suite I had a letter from Seabourn waiting for me. It informed me that there would be ongoing construction on the pool deck during the cruise and that areas would be closed off. So they're saying on a crossing/cruise with a large number of sea days the outside would be a loud smelly mess and that the Patio Bar/Grill (bar and restaurant for the pool area) would be unavailable some days. Wonderful. I was not given the option for a graceful exit from this cruise. The letter was more of a "SURPRISE" that you didn't want. This was not a good start to a luxury cruise. Even mid tier hotels will inform guests of any upcoming construction. I guess the small saving grace was that I couldn't hear the construction sounds or smell the odors they generated in my room. Others weren't so lucky. For this each suite was given $500. The dining experience had a few issues that would continue to be issues. The first was understaffing. I don't know if it was due to the launch of their newer bigger ship or a harder time finding crew or perhaps penny wise pound foolish but aside from the TK Grill the other dining venues seemed understaffed (when the restaurant manager is running around taking orders and the ships sommelier is busing tables - you're short staffed). Further a lot of the staff in both the Colonnade and the Restaurant were very green. How green? They'd bring the wrong food to passengers and then argue with them (in one instance eggs Benedict were served as Florentine. When the passenger complained after the argument they were given the Benedict - with strands of spinach still on the plate. Some would become irate if you didn't order your dessert with your appetizers/entrees. They'd start out with the word "NO" and then wait for correction rather than getting an accurate answer before stating something wasn't possible. Drink service in the Restaurant for dinner was the worst of any Seabourn cruise I'd been on. They no longer have the wine stewards and now rely on your overworked green wait staff to do most of the beverage work as well. Penny wise, pound foolish again. If your overworked servers were slow with the food, well now so followed your drinks. The food in the restaurant was to me for the most part: boring, unseasoned, bland and unadventurous at best. At worst it was the worst version of some dishes that I've ever had. Thankfully the Colonnade didn't seem to have the food issues (and a far lesser extent of service issues). However the only dining location on the ship that felt like it belonged on a luxury cruise was the TK Grill. Better ingredients, more staff per passenger, and probably because Thomas Keller insisted actual flavorful food. However the TK Grill (and TK night in the Colonnade) had its issues as well. When Michael Sandoval (one of Kellers staffers) was running things the food came out cooked perfectly. They day he left the ship (and on subsequent visits) all the Thomas Keller food was off. An exmaple of this would be the Ad Hoc fried chicken. Under Seabourn it was either rubber skin and raw meat or burnt skin dripping pools of grease. Under Sandoval it was crisp, moist, tender, flavorful and not overly greasy. I got the distinct impression that left to its own devices Seabourn can't meet the demands Kellers food requires. There were also reservation issues with the TK Grill. I had a reservation deleted and other passengers felt that staff was trying to coerce them into altering or giving up their reservations. The bars (especially Observation and Patio) along with their staff seemed to be the one area of the cruise experience that hadn't declined in quality. I generally don't partake in the ships entertainment so I don't have too much to say on that. I did play trivia and this time people seemed to actually treat it like a game rather than a deathmatch as on previous cruises. As this was a crossing (really a cruise to relocate the ship to its next seasonal AO) we didn't have that many ports. Seabourns shore excursions are rather generic. They do try to keep the number of passengers per tour down but don't offer lower limit tours like some lines do. My only issue with the tours was missing one because we ended up spending an extra day in Aomori (where they added but a single tour) - but you can't blame the weather on the line. We also lost a port because of that delay. We were supposed to visit Icy Point Straight but that was cut. Originally we were supposed to visit Glacier bay rather than Hubbard glacier. I don't know who didn't do what there but IMO Glacier bay is the far better glacier experience. Because to date this cruise was an aberration I did book a future cruise. Hopefully the ship will have righted itself and food/service will be back to their usual high standards. Read Less
Sail Date May 2018
We chose this cruise because we have always wanted to go through the Panama Canal. Going through the Panama Canal was the highlight of the trip and the only part of the cruise that I would recommend anybody doing. The stop in Costa Rica ... Read More
We chose this cruise because we have always wanted to go through the Panama Canal. Going through the Panama Canal was the highlight of the trip and the only part of the cruise that I would recommend anybody doing. The stop in Costa Rica was absolutely awful. Puntarenus, Costa Rica was our excursion for that day. Excursion was titled “scenic Costa Rica”. We saw nothing but trees, shack‘s and trash all along the route. I asked the excursion desk people why they even stopped in this area. They said their stops on the cruise ship came from the corporate office. I showed them the pictures I took from our excursion and they agreed, it’s an awful place for the cruise ship to stop, but their hands were tied. I advise them to call it something different then “scenic Costa Rica” because we surely did not see anything scenic. The room stewards were very accommodating, however, the staff in the dining room appeared new to the cruise line and very inexperienced. We had to wait great lengths of time to get our food, which by most standards, was just mediocre. The steaks were tough and the soups were the same almost every night, had very little flavor and not very interesting. There was nothing on the menu in the main dining room that I would write home about. The specialty dining’s were good, not great . The buffet in the upper deck were always crowded because there was not enough room for a more variety of dishes on the service line. They had the same thing almost every single night. Their nightly shows were OK but nothing that I would ever returned to see again. The movies that they showed in the movie theater were geared to children 8 to 15. The movie selections on the TV we’re also geared children. They had the Terminator II, a lego movie and Batman movie and some other child’s movie, They only had five TV channels, three news stations, one TV show station and movie station, again geared to children. TV stations were so bad that even the comedian in one of the shows joked about how bad the TV choices were. I have to say, the average age on this cruise was 65. The activities, movie selections and shows in the main theater should have been geared to a more mature audiences. We did not buy the drink package but we did find that the same glass of wine in one bar would be two dollars more in another bor for the same wine. I will not recommend Norwegian Cruise line anymore. We have been on several Norwiegian cruises, including the Sun the Epic and the Pearl and we will no longer recommend cruising with Norwegian. Read Less
Sail Date May 2018
booked in january to see what the refurb looked like and to try a shorter cruise,, couple days away!!! full of hens and stag chasing around the ship, drunk on top deck, loud... ordering rounds of drinks at the bar for around 15 people at a ... Read More
booked in january to see what the refurb looked like and to try a shorter cruise,, couple days away!!! full of hens and stag chasing around the ship, drunk on top deck, loud... ordering rounds of drinks at the bar for around 15 people at a time.. couldnt get to the bars, not enough staff, service terrible, food warm in fine dining restaurants... long waits to be seated although time slot booked.. one man came out shouting he had waited over an hour and the service was disgraceful... at times i agreed!!! if your going to cruise.. book yourself a 5 day + break where i am sure you will get the service and quality that RC are typically used to delivering.. certainly wouldnt recommend 2 day tasters... was a waste of money and not a pleasant experience!! we also had a cabin on deck 7 which i though had been refurb.. very old fasioned ,. def needs a makeover! Read Less
Sail Date May 2018
We chose this ship because we were doing a transatlantic from Ft. Lauderdale to Rome on Celebrity Reflection and and we could fly to Barcelona for a couple days and catch the Horizon back home. Being a new ship we anticipated it being ... Read More
We chose this ship because we were doing a transatlantic from Ft. Lauderdale to Rome on Celebrity Reflection and and we could fly to Barcelona for a couple days and catch the Horizon back home. Being a new ship we anticipated it being top notch! Just the opposite. Embarkation - We were told to be at the dock for 11am check in. We then had to sit and wait 2 hours before we could get on the ship. After we were on we were directed to a dining room for lunch. The servers were all new and it took forever to get our food. That's when we first realized there was a shortage of help on this ship. That's probably an understatement! Cabin - When we got to our cabin the cabin steward was on his first cruise and could hardly speak English. Could not carry on a conversation with him. He ask if wanted room service in the morning or afternoon? We have always had room service twice a day! That was odd. We were in Cabin 6226 toward the front with a balcony. It happened to be over the main show room so the noise was quite loud with the music and vibrations. The first couple nights the ship was rocking and pounding. Our big window creaked and popped all night. We had to call maintenance. Worried the window would not make the transatlantic trip! Luckily the rest of the cruise was relatively smooth. You do not get chocolates on your pillow at night. There were no writing pens or pads, no Carnival bags. We had to carry our cards, etc. around in a Celebrity Bag. The doors to the balcony slam shut if you let them go. The next door neighbor was constantly slamming their door. The balcony is so small there is only room for 2 chairs and a short small table. It is also not private. We were used to foot stools and tall table for dining on the balcony. No such thing on this ship. The balcony was not very private either. You could see both sides if they were in their chairs. On the plus side they did have a fairly good selection of movies on the TV which came in handy considering it was too cold outside for the big screen. They only provided Beach towels to cover up with, no blankets. Bathroom - Very retro turquoise molded vinyl. Shower curtain, no doors! I always bring my own shampoo but I ran out halfway through and had to use the shampoo on the ship. There was no conditioner and I couldn't hardly get my hair combed out after using their shampoo. They also do not provide body lotion as most ships do. There is not a night light in bathroom. Main Areas - The casino is the designated smoking area for all smokers. There is not a non smoking night. My husband was very disappointed and it kept him from using the casino. It was designed so that the smoke filtered to 2 floors and around. Card Room - IT was a joke. 3 card tables. The library and card room were together with a wine bar also. It was impossible to get a table so we had to use tables in the cafeteria to play cards. They also had an electronic door that opened to the outside deck and when it opened the wind would blow your cards over. Plus it was a huge distraction for readers and card players. People would just use it as a pass through! Liquid Lounge - This was their main show room and it was the smallest show room I've encountered plus huge columns in the way. Always lines to get in. Not enough room for a third of the people the ship was carrying. The entertainment was just so so. It was so hard to get a seat we just quit trying. Limelight Lounge - They had a comedy show in this room a couple times a day. There was always a huge line and overflow crowd. They had PG and PG 18 rated shows. The comedian Mark Palmer was great. Even his PG18 show was not bad. They had one comedian that had no business being on a ship he was so filthy! Ocean Plaza - This room was for trivia, etc. It was too small to accommodate those that wanted to play. Since the weather was not ideal most everyone had to be indoors. This ship was not able to accommodate bad weather. Public Restrooms - No attendents. Mostly blow dryers. No seat covers. Laundry Mat - Was happy to see that that had a do it yourself laundry. IMAX Theatre - Extra cost. We scheduled a movie for the last day at sea only to receive a call and say it had been cancelled due to maintenance issues. That was disappointing. Of course we had just got off a Celebrity Cruise so the comparisons stuck out without trying. We paid the same price so the differences were unbelievable. For instance we had received twice daily room service, Fresh fruit daily in room, bottle of champagne in room, tote bag, bathroom with individual shampoo, conditioner, soap, cream. Chocolates on pillow every night. Also a built in night light in bathroom. Dining - The main dining room was 2 floors and very nice looking. We had a table for 2 that was crowded between 2 other tables so we may as well been at one table with them. Food was good some nights but not every night. Ate in cafeteria some evenings. It was a different arrangement. There were 2 sections, each section had 8 stations of buffet food. Every station had the same food so the menu was very small. There was a salad bar which had limited selections but it seemed fresh. They had beautiful cakes at the lunch time buffet but you always had to stand in line while they sliced it for you. There was a Deli that always had a line. Outside by the pool was Guys Burgers, they were good and a popular spot. On the other side was a Taco station. The Taco Salad was alright. There was several separate restaurants for extra dollars, Guys Pig and Anchor, Steak House, Italian, Sushi and Teppanyaki. We were disappointed in the lack of attention to hand washing. Nobody at the entrance of restaurants to give you squirts of sanitizer and the stand alone stations were not always visible. My husband got a stomach bug and I came home with a cold. The moral of this story is that cruising has taken a dive! We've been cruising since 1980 and remember when cruising was something special and everything was included. It has become something I don't even recognize. We have decided to take a break from cruising. Most definitely will not be going on any more Carnival Cruises. Sorry Carnival, you were our first 2 cruises in the 80's and it was so different then. You don't even have a record of us from the Carnival Festival! Oh well. We are small fish in a big sea! You'll do fine with guests that have not cruised other lines! Children would probably love this ship but I imagine it will be crowded in the summer at the outside venues. Read Less
Sail Date May 2018
Had to get to US from Barcelona. Balcony Cabin was fine. Room steward was excellent. “My time dining” was very inconvenient. We had to check in on deck 5 and then proceed 2 decks down to deck 3 restaurant. Food was mediocre at ... Read More
Had to get to US from Barcelona. Balcony Cabin was fine. Room steward was excellent. “My time dining” was very inconvenient. We had to check in on deck 5 and then proceed 2 decks down to deck 3 restaurant. Food was mediocre at best and sometimes inedible. Presentation was poor. Table settings were without tablecloths. I witnessed tables being wiped with wet cloths and silver ware placed on wet surfaces. Unsanitary!. General activities and entertainment were “hokey”. Shows were difficult to see due to poor seating arrangement and technical flaws. (Spotlights directed into audience for long duration. We had to leave 2 shows because lights were in our eyes.) We missed live band. Shows had recorded music. Unfair to talented performers! Lido buffets had very limited choices. Could only get a dessert by waiting in long lines. (We passed on them as a result). General atmosphere in Lido was less than pleasant due to guests gross eating behaviors, tables not being cleared, and no service for beverages from servers. We are experienced cruisers who understand inaugural voyage glitches and are tolerant of minor problems. However, we experienced an overall experience on board that appears to be the modus operation on this line. As such we will not be guests again. Read Less
Sail Date May 2018
Facilities were poor. Smoking areas were a joke and people were treated like "the great unwashed". Eventually after a Petition was set up the Captain provided a covered smoking area (weather was not very good). They ... Read More
Facilities were poor. Smoking areas were a joke and people were treated like "the great unwashed". Eventually after a Petition was set up the Captain provided a covered smoking area (weather was not very good). They announced it in the daily paper as an additional area, then proceeded to close the smoking area on the sunny deck Day time entertainment was very poor considering the weather, evening entertainment was not average but could have been so much better if nearly all the entertainment staff were not all their first cruise. They just did not seem to gel at all, they should have mixed it up a bit more. Poor standard of food, never ever warm never mind hot! Daily information about the ports was nearly non-existent, to the stage that a half-hour bus ride to a destination that was closed (bank holiday) was a total waste of time. A bit of a wash-out is the best way to describe it. Read Less
Sail Date May 2018
This was a 21 day from Tokyo to Seattle cruise. We arrived 5 days early in order to explore Tokyo. Hired a local guide and had a great time. Stayed at the Marriott Shinagawa and used their Concierge Lounge. Great hotel and service. We ... Read More
This was a 21 day from Tokyo to Seattle cruise. We arrived 5 days early in order to explore Tokyo. Hired a local guide and had a great time. Stayed at the Marriott Shinagawa and used their Concierge Lounge. Great hotel and service. We took a cab to the ship and the embarkation process was swift and efficient as we had a 2 bedroom (H4) Haven suite. Our suite, Cabin 14010 was filled with mold and mildew. We are allergic to mold and mildew. Mold was also present in the duvette, sheets, and pillows. Steward and butler were great as they changed out everything and brought a HEPA filter. Also A/C ducts blew in dust and mold. Unfortunately none of that helped. We were sick for 12 of the 21 day cruise and wife still has bronchitis 10 days after the cruise. We were finally able to track the problem down to black mold in a leaky drain trough going across the bathroom area. The carpet was also filled with mildew. The crew repaired the leaky drain area several days before the end of the cruise and brought in industrial blowers to dry the area out. The mold and mildew were so bad that I had to sleep on the couch in our living room area and my wife had to sleep in the second bedroom. As if that wasn't enough, disembarkation at the new Norwegian Seattle terminal was a disaster. We had to wait 60 minutes for our luggage (even though we had priority) and when it arrived there was no orderly process to get the luggage. Just one big free for all. We asked the Norwegian terminal what was going on and they just shrugged their shoulders told us to talk to the ship personnel. Lastly, during our Norwegian transfer to the Seattle airport, the luggage compartment door of the bus opened and our luggage went bouncing down the Interstate. Bottom line, Norwegian is a great value, but I have yet to have a cruise with them where everything has gone right. Read Less
Sail Date May 2018
We choose this cruise for the affordability and because we have been wanting to try Royal Caribbean. The service from our state room attendant, Byron, and our waiter in the main dining room, Michael, were excellent and very attentive! ... Read More
We choose this cruise for the affordability and because we have been wanting to try Royal Caribbean. The service from our state room attendant, Byron, and our waiter in the main dining room, Michael, were excellent and very attentive! The ship was clean and we enjoyed the shows. We were disappointed with the food - it lacked flavor and tasted like it was mass produced. The crab cakes were made with imitation crab and the pasta was undercooked. Dessert presentation was beautiful but the taste was artificial, with the exception of the apple pie which was delicious. The lamb and the beef were excellent. My husband enjoyed the roasted chicken. Breakfast in the Windjammer was the highlight. We were disappointed in breakfast in the dining room. The hollandaise sauce on the eggs Benedict was flavorless and the eggs were overcooked. The hash brown was soggy underneath a grilled tomato. There was only one small place to get food after 9:00 and the line was very long. The pizza was soggy and tasted like cardboard. The frozen drinks were inconsistent - we have several that were very good but for the most part they lacked flavor and tasted watered down. We did not have a drink plan and found that we did fine with water, lemonade, and iced tea. That being said, we spent a lot for one alcoholic drink and expected it to be flavorful. We enjoyed the shows on board. There was good variety and the performers were very talented. Embarkment was smooth as was disembarkation. The muster drill was tough - had to stand in rows through explanation in 2 languages. It was hot and if in the back part very clausterphobic. Would suggest dividing people by language if possible. The spa was nice but they try to sell you stuff when you leave. I had a great massage. My husband's was not as good and he was in a room where he could hear door closing and talking from other rooms; not so relaxing. We received an anniversary special for $50 off a spa treatment but it was a port day only and we had already had our port day! So it was useless. Read Less
Sail Date May 2018
We booked this cruise while we were sailing on Empress of the Seas to Cuba. We have sailed with this line several times before, with Celebrity and RCL ships. In every instance except for this one, the cruises have been excellent. NOT this ... Read More
We booked this cruise while we were sailing on Empress of the Seas to Cuba. We have sailed with this line several times before, with Celebrity and RCL ships. In every instance except for this one, the cruises have been excellent. NOT this one. Cruise was from Hawaii, around the islands, ending in Vancouver, BC. 10 days. We had been to the islands 35 years ago and wanted to get back to see the changes. Sailing dates were May 3-13, we flew in a day early to catch up on Honolulu sights which was a good thing, should have come in two days early or more. Pearl Harbor was outstanding(not a RCL feature) We were scheduled to board at 12:30, got to pier at 12:15, checked luggage and then lines started. Did not get to cabin until 2:30 at which point we were told that cabin was not ready and would not be ready until 3:30-4pm. That was the first clue. Finally got to cabin at 4, luggage arrived at 7pm. we had dinner at 5:30. Ship was full, 2500 guests, wait staff was stretched. We had a table for 4, but our waiters also were serving three other tables, 2 tables of 10 and one table of six. Guess who came in 4th. Seriously understaffed in Dining room. This was true for entire cruise. Maui was next day, Tenders in, very small harbor, we were fortunate, to get out early, later passengers were not able to get off the ship due to congestion in the harbor. It got worse later when all the tours that had gotten out came back at the same time. The line for the tenders was 90 minutes in the heat, and 500 yards long. Oh and it was formal night, we did not get back to ship until 5:15 pm, not a lot of time for changing and cleanup. Big Island was day 3, Tenders again, I had an accident getting into the tender-what a fiasco, nothing from RCL, Sitting in the tender bleeding from the knees, and the only comment from staff was to ask what was my cabin number. Went to infirmary to get it checked out, Medical staff was great-but as I walked out of infirmary, I was accosted by one of the security staff who proceeded to interrogate me and tried to criminalize the incident. By the way, he had a body camera on him and was filming the entire interrogation., When I complained to the desk, the response was "we apologise for the inconvenience" Next stop Kauaii, that was on a pier and the visit was excellent. However at Kauaii and also in Victoria, BC, I was now subject to "special attention" whenever I reboarded the ship. I wear an external brace on my knee, so I got "wanded and patted down" each time back to the ship. I did bring this up to RCL on two occasions, first on board the ship where there was no response. Second directly to RCL via the website, there has been no response to date. I am completely baffled by this indifferent or even vindictive response by the staff to a guest. Read Less
Sail Date May 2018
We choose.this cruise in hopes of seeing all that Egypt has to offer and its amazing history and culture. We flew from the US thus the flight time and time difference leave you a little out of sync. Getting test is critical and being ... Read More
We choose.this cruise in hopes of seeing all that Egypt has to offer and its amazing history and culture. We flew from the US thus the flight time and time difference leave you a little out of sync. Getting test is critical and being organized is a priority. We felt safe during our travels as many safety features are in place. We were able to visit many ket sites that are simply amazing. The Egyptian people are very friendly and want to see a smile on your face. The River Cruise has and outdated ship but very clean. Our main gaol on the ship was to rest and dine. We did not go to Egypt to party and stay up late. The Kitchen Staff goes out of their way all the time on every meal this was surprising the food was good. My only request was that they would offer a package of beverages for free outside of water, tea, or coffee. All drinks are very expensive a small coke cost over 2 dollars. Forget the minibar just water. The rooms were very clean and the service was great. The Bus Rides to destination only offered water traffic was and issue. The 4 seasons Hotel is amazing great rooms make sure you get a high floor to avoid the street noise the Italian restaurant is the best. Pick up to the airport and back was good except for departure you have to leave 4 hours prior to flight. My concern with this trip is we made 4 stops to visit local stores with 30 people on the bus this was a waste of time as we did not travel this far to go to stores they should make this optional I would have rather been at the hotel resting. My biggest concern was when we had locals attached their boat outside our rooms screaming out our window for 45 minutes to buy stuff which was a little to much and concerning. This was on our first day and it happened twice with 2 different boats. I called the front desk multiple times and they told me both time it would take 5 minutes which was not the case. Being upset and concerned about our safety, privacy, and lack of sleep having someone attached to your boat outside your room I was hoping for a more proactive response. The Hotel Manager spoke to me during dinner but his response left a lot to be desired. I mentioned we had flown over 15 hours and the last thing we need is to have someone screaming outside our room latched on to the boat. The Boat crew was over the top nice we had no issues with any one for lack of service. After the first day we had no more issues with the small boats attaching to our Ship. I tried to share in a diplomatic way that we did not travel this far to go into 4 stores with 30 people having to waste about 4 hours time when there is so much more you can be doing that is much more logical. Most of the folks buying stuff was trinkets for friends or family members that you could buy all over the streets of Egypt. Coming from the states were we could buy almost anything from Amazon delivered to your doorstep this was the opposite experience wait fore ever for people to get in and off a bus to go into a store were you are flooded around not having a clue what you are looking at or what it is worth and why the heck do you need it. Everywhere you go in on the Tour you have people trying to sell you stuff our tour guide even thought it was a good idea to have some of the folks come on some mini cruises with us amazing. As far as Egypt is concerned we felt very safe except for the cruise having the boat attached to us. The People are very nice there is a lot of poverty thus they try there best to make a living selling tourist trinkets, garments, it is a rich culture with and amazing history. The River Cruise is well balanced the meals are amazing and the guest blended in well with the crew. The Guides should probably do powerpoint presentations or have in room videos of your daily events for preparation and learning. Having a lecture outside for 30 minuets in the Egypt heat is not good a couple of people passed out. Some of the tours are challenging the guide does not let you know until the day you are there. I do not know if we are spoiled or just take things for granted but with a little coaching this great group of people can have a much more positive outcome for folks who traveled so far to see there great country. the sites were amazing we were blessed with great guest from all over the US and Australia. I only wish we did not waste so much time doing things like leaving 4 hours early to the Airport at Midnight with no traffic or stopping at stores. I am hoping this review helps the folks at UNIWORLD Develop a better game plan as I thing we wasted 2 days of time which is 20 percent of our vacation doing things that could have been avoided. I also heard other guest mentioned that a uniform tip would be helpful rather than having to make multiple stops at banks to pay the Bus driver, Tour guide, Hotel staff etc. Yes we also spent over 1 hour stoping at banks for people to get off the bus to go to a ATM. In summary Egypt is a great place to visit we felt the people were great we only wish that the organization four this amazing country for a tourist to visit had more detail prior to tours and less shopping. I also thing the guides should be more helpful telling the street vendors to give us some space. Prior to leaving get some rest bring lots of small bills and make sure you make time to rest when you get back home. I hope this was helpful and I want to thank all the great people who made a difference in our trip. Read Less
Sail Date April 2018
After having had pleasant experiences on 2 prior NCL trans-Atlantic cruises (both on the NCL JADE), we found the STAR to be a poor comparison. The ship's buffet ("Market Café") is loud and extremely noisy, poorly configured ... Read More
After having had pleasant experiences on 2 prior NCL trans-Atlantic cruises (both on the NCL JADE), we found the STAR to be a poor comparison. The ship's buffet ("Market Café") is loud and extremely noisy, poorly configured with cafeteria-like serving lines that make it hard to get food in crowded conditions, and insufficient seating. Our cabin location on deck 8 was right above the ship's Stardust Theatre which meant very noisy conditions in the stateroom until after the last evening's entertainment show was over (around 10:30 PM). Also, the STAR has no outdoor seating area in back of the buffet (the "Market Cafe") like other NCL ships of the JADE and GEM class. The main lounge of the ship - the Spinnaker Lounge - is also poorly configured and dark with no grand, glass-enclosed viewing vistas like the Spinnaker Lounges are on the JADE and GEM. We would not recommend the STAR for anyone who has had prior pleasant cruises on the NCL GEM and JADE class ships. Read Less
Sail Date April 2018
We enjoyed the places we visited on the cruise but not the ship - food was not great, very poor maintenance with rust everywhere, things broken and missing including furniture and chairs in lounges and public areas, and the office staff ... Read More
We enjoyed the places we visited on the cruise but not the ship - food was not great, very poor maintenance with rust everywhere, things broken and missing including furniture and chairs in lounges and public areas, and the office staff and management uncaring and not obliging. It lacked the lounges and bars and the forward located crow’s nest outlook of the smaller Holland America boats. Alcohol was very expensive and only Diamond status past passengers could access the happy hour prices – a very discriminatory restriction on the bulk of the 3,000 passengers on board. The starboard side of many decks (promenade, pool and bistro and the upper most exercise deck) plus the casino were approved for smoking and you were constantly getting fumigated. When you were at the office and the nearby lounge tobacco smoke flowed into these areas and the internal atrium space which had most of the limited lounges and the shops. Our Viator tour of Jerusalem and the Dead Sea was delayed 2 hours as RCL was so disorganized that they refused to let off non RCL tours for 2 hours and 4 of the 14 people on our tour could not get off until passengers marched down to the ship’s office and loudly demanded to get off. We had got off at 7:45 AM and just walked through with the ship’s tours and insisted as we had an 8:30 tour booked! RCL blamed the Israeli Immigration people for not having sufficient staff on duty but this was not the case as the Immigration hall had roughly 250 passengers in it and we went through in 20 minutes and there was only a trickle of passengers walking through Immigration from 8:45 till 9:45 AM when RCL finally let the non ship tours passengers pour off the ship. The result for us and many others tours was that we hit the peak period of the day for visits to the Christian and Jewish quarters of Jerusalem with massive crowds on day tours from huge number of bus tours and other tourists. The head waiter in our area of the restaurant looking after dozens of tables was really excellent however Florina could not despite her continued best efforts do anything with the product she was provided by the kitchen – she took all 6 of us on a complementary tour one day of the kitchens and she and our 2 wait staff looked after us very well just a pity about the food quality and the rest of the ship. Read Less
Sail Date April 2018
From day one our toilet did not flush at all or only once a day. Out of a 13 day cruise our toilet only worked 4 days with no problem. The customer service staff was helpful, when they saw me heading their way they knew what the problem ... Read More
From day one our toilet did not flush at all or only once a day. Out of a 13 day cruise our toilet only worked 4 days with no problem. The customer service staff was helpful, when they saw me heading their way they knew what the problem was. The room steward was very rude when we reported the problem to her, she insisted that I did not know how to flush a toilet. We ended up using the hallway toilets unless it was the middle of the night. The rest of the staff with a few exceptions was very rude. The restaurant staffs, not counting the specialty ones, was of the opinion that once they served your food there was no reason to check on you. Drink refills was a joke, you had to chase someone down and you were lucky if they remembered. As for the excursions, if there is a bank holiday in a country is would be nice to know ahead of time. One stop in France (Brest) was a holiday and nothing was open. We found out soon enough and canceled that excursion. The other excursions were okay. The inspection stop in Portland UK could have been organized a lot better. There we quite a few rumbled feathers that day. Over all I do not think we will ever take a Norwegian cruise again unless it was the only way to get we want to go. This was definitely an older person cruise. Not much activity after 11pm. Read Less
Sail Date April 2018
While overall the cruise was pleasant because of the itinerary and the friendliness of the crew, If I had it to do over again I would choose a different cruise line. We have taken a large number of cruises and our history with Carnival ... Read More
While overall the cruise was pleasant because of the itinerary and the friendliness of the crew, If I had it to do over again I would choose a different cruise line. We have taken a large number of cruises and our history with Carnival has been hit or miss. We decided to try again because of this itinerary. When I filled out the necessary information for my boarding pass documents they had me pick a time to board, saying "if you miss your assigned boarding time it could result in you waiting in line". We arrived 15 minutes early and there were probably between 750 and 1000 people in line and no one had started going through security. It took over 2 and a half hours to accomplish the boarding process. After the Sydney to Honolulu portion of this pacific crossing Carnival changed the smoking policy on the ship. the casino went from non-smoking to all smoking. There is inadequate ventilation for this and the casino was virtually unusable for most of the cruise because of the pervasive cigarette smoke. The smoke also came out into other areas of the ship like the colossal atrium bar area. Carnival also cut back on the number of cabin attendants, assigning our cabin attendant 35 cabins. He gave us a choice when we boarded to have our cabin serviced either in the morning or at night, not a huge deal but definitely a reduction in service. Although the dining room food was good some nights, it was not consistently good and the service was incredibly slow, again because of staff reductions and the number of tables each team was assigned. The second night took over 90 minutes to get food and 2 and a half hours to finish the meal. The cabin attendant and the dining room staff were incredibly friendly and I have no complaint against them, I just think Carnival is stretching their staff too thin and it is affecting service. The entertainment on the ship was excellent as were the variety of things to do on the ship. The cruise Director, Jen, is one of the very best we have encountered in our 40+ cruises. The air conditioning didn't work well in our cabin and I reported it to the Cabin Attendant before we left the ship for a day in port. In addition to not working well, the adjusting dial was being held on the thermostat by a band aid. Not my band aid, it was there when we boarded. If you removed the band aid the dial fell off. The dial was useless in adjusting the temperature as it was not connected to the thermostat directly. When I got back, the room was still hot so I called him again, He thanked me for reminding him and he called maintenance. When we returned from dinner there was a small tent card on our bed that read "The Air conditioning has been checked and is functioning to Carnival standards". The band aid was still there. I took a picture of the thermostat and took that as well as the small tent card to Guest Services who called maintenance back again. They finally replaced the entire thermostat and the air conditioning worked fine after that. The only reason I can see for the liberal smoking policy is increased profits. I would have been happier with at least non-smoking sections of the casino, or a non-smoking half.. even though that is like3 a non-peeing section in a pool when you don't have adequate ventilation. I do however feel like Carnival has chosen profit over my health and comfort and I will choose another cruise option in the future. I called post cruise guest relations when I returned and the agent assured me that this is the policy on all of their ships. They used to have a non-smoking ship, the Paradise, but according to her "It didn't work out". Carnival is striving and fast becoming the Walmart of Cruises. I will not be back. Read Less
Sail Date April 2018
My husband and I went on this trip that was special to us we were celebrating our golden wedding anniversary, This was our first Cruise with M.S.C and the calamity’s started at embarkation where we were left in a car park to take our ... Read More
My husband and I went on this trip that was special to us we were celebrating our golden wedding anniversary, This was our first Cruise with M.S.C and the calamity’s started at embarkation where we were left in a car park to take our cases and find where we had to go. Next the cabin although clean it was one of the smallest balcony cabins we have been in. The food I couldn’t give one good word for yes I know they have to cater for all tastes, even the pasta wasn’t cooked properly. The shows left a lot to be desired, as you can tell we didn’t enjoy. This is a ship that has been extended cut in the middle and a few more cabins added unfortunately they didn’t add any extra facilities to accommodate these extra cabins so you have to book to see a show, having never had to book a show on any other cruise we have been on we didn’t always remember. N Read Less
Sail Date April 2018
Celebration cruise my 70th and my wife's 69th birthdays. This ship was under provisioned for the entire cruise. The following were poor quality, meats, juices, salads, burgers and most of the time no bananas etc. The food on ... Read More
Celebration cruise my 70th and my wife's 69th birthdays. This ship was under provisioned for the entire cruise. The following were poor quality, meats, juices, salads, burgers and most of the time no bananas etc. The food on board was poor quality in all dining areas; meat in particular was of the lowest quality and inedible most of the time. There were no sauces or condiment to accompany meat or fish courses. No Sorbet available on the first night and only one type of ice cream although they were listed on the menu. No provision for Lactose intolerant guests, no soya, ice cream, cream, butter and a poor selection of meals and sweets available in all dining areas. I was informed the sorbet even contained milk to cater for the South African guests which was unsuitable for lactose intolerant guests. Soya milk was obtained after a protracted period with some negotiation. This was my 39th cruise and it was the worst I have experienced after 564 days at sea. Served with poor quality beef at the buffet fat inedible, the first portion was all fat, the second portion contained one folk full of meet. I discuss this issue with the restaurant management who conceded the meat served was fat and unsuitable for consumption. Room service was variable sometimes items missing either with food or utensils. Reported health and safety issues at reception the end caps on some of the hand rails on deck 8 outside our cabin were missing with the ends of the tubes exposed which caused scuffs and abrasions whilst trying to pass cleaning carts. I counted 8-10 missing. Although there were approximately 200 missing throughout the ship reported by one of the staff The menus had many items list that weren’t actually available. The poor staff serving the dishes had to report that they weren’t available, this was embarrassing for them and infuriating for the guests. Public areas: The furnishings were well passed there sell by date and uncomfortable in most public areas which were shabby.The theatre was in adequate for the number of guests on board. The booking system had its faults and I found it was difficult to obtain a seat if a show was popular. The theatre seating was poor and the layout caused problems for actually viewing the artists some of which were mediocre. People reserving seats was a problem allowing some guests to arrive minutes before the start of the performance in prime positions which blocked the view of people who had sat in their seats approx. 45 minutes before the show started? The reservation of sunbeds and chairs on open decks was a problem. Often people reserved 2 or 3 items in sunny and shaded areas sometimes on different decks also the reserved items were not used for 3-4 hour periods.I spoke to many people of various nationalities on board and they concur with my observations. Read Less
Sail Date April 2018
This was our 28th cruise, our second on Princess. We primarily sail in order to cross oceans and we chose this repositioning cruise to arrive in LeHavre before a long stay in Paris. Unfortunately Princess delivered us to the UK, not ... Read More
This was our 28th cruise, our second on Princess. We primarily sail in order to cross oceans and we chose this repositioning cruise to arrive in LeHavre before a long stay in Paris. Unfortunately Princess delivered us to the UK, not where we wanted to be. More on that later, but first the cruise itself. What we Liked: Embarkation and Ports Management: Embarking was as smooth as silk, just a few minutes from our drop-off dockside to our cabin. At each port, we were able to disembark and rejoin the ship with a minimum of delay. Our Stateroom: A101, a suite. Comfy. Ship Maintenance: In excellent condition. Information on Ports: The port lectures on TV and the hand-outs were good enough to get us started. Piano Bar: Perry's show in Crooners was great fun, an insane mash-up between a parody of cruise ship performance versus standard piano bar singalongs. What We Didn't Like: Well, unfortunately a lot. Crowded Conditions: At one point Princess was selling this crossing at $79/pp/pd, so the ship was full. When it was too cool to be on deck, everyone jammed into the atrium area and with all the noisy activities, it was a mess. It was impossible to find a peaceful place for a drink day and night. We gave up going to the shows since there were never any seats and people would arrive an hour before show time just to get a spot. We hid in our stateroom. Entertainment & Enrichment: Other than Perry, the performers were standard cruise ship fare, nothing very interesting. One lecture per day, all on the theme of war on the sea. Boring. Fitness Center: I go to the gym everyday and use the stationary bike, but there were only 3 bikes and all were constantly used. Compare that to 24 treadmills, more than half empty. Has anyone surveyed equipment usage and made adjustments? Doubtful. Food: The buffet was very down-market, just a tad above a high school cafeteria with indifferent service, tables not cleared and cleaned, had to beg for utensils. Hamburgers and pizza at the Trident were cheap and gross, really bad fast food. On our previous Princess crossing we found the food in the Main Dining Room to be acceptable, sometimes surprisingly good. This time downhill with some inedible dishes like unrecognizable Pad Thai, and French fries that were consistently uncooked. We had to push too many dishes away. Service: Sometimes just fine, sometimes indifferent, sometimes smarmy (kowtowing mistaken for good service, while mixing up orders in the dining room), and sometimes non-existent, such as at MUTS where servers hung out at the bar chatting with each other instead of circulating to sell drinks. What? WORST OF ALL, DISEMBARKATION: We had bought tickets to travel from Ft. Lauderdale to LeHavre. We had arranged for a car and driver to meet us in LeHavre to drive us to the apartment we had rented in Paris. At 9:30 PM on the night before scheduled disembarkation, the Captain made a brief announcement that due to bad weather we would not dock in LeHavre and would instead continue on to Southampton in the UK. Shortly thereafter we received a letter delivered to our cabin that stated that since we had arranged independent travel from LeHavre, the only assistance Princess would provide would be 30 minutes of internet time, a series of codes to make calls from our stateroom, and a shuttle bus to Heathrow Airport. We needed to scramble to find a way to get to Paris from Heathrow or Southampton. The internet didn't work (it hardly ever did since Carnival Corp. has not invested in an adequate satellite connection), and we could not get the phone codes to work. The Concierge was off duty, and the Passenger Service desk was a horrible chaos of people shouting and cursing. The staff told me I was on my own. I pleaded for help and finally i was provided a house phone in the midst of the noise and chaos in the lobby, was able to call British Air and bought tickets to fly to Paris. We did make it to Paris and did get our costs reimbursed through an insurance claim. However Princess offered us no help, no apology, no emails thanking us for our business. Nothing. My impression is that they don't care about us or our patronage. I can take a hint.; I'm not stupid. So this was not a good crossing. Too many things tacky, down market, and just plain wrong. And the ending was horribly stressful. We did not "Come Back New." We arrived stressed out and angry. No more Princess for us. Too bad. Read Less
Sail Date April 2018

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