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3 Helpful Votes
Sail Date: October 2018
We had gone on Princess in Jan, 2018 on the Panama Canal cruise and it was wonderful. We had a great mini-suite and the entertainment was great. Afternoon happy hour and music. This cruise which was classified an a club class upgrade was ... Read More
We had gone on Princess in Jan, 2018 on the Panama Canal cruise and it was wonderful. We had a great mini-suite and the entertainment was great. Afternoon happy hour and music. This cruise which was classified an a club class upgrade was the most disappointing cruise we have been on. We did not receive the upgrades per the website. The robe were old, thread bare and one size fits all a small. There was no way my husband and I could put them on. We asked our room steward and the front desk for new robes. Nothing. We were to have a dining table for 6-8 and we got a table for 2. When we tried to exchange they wanted us to go to anytime dining, which we rejected. The afternoon entertainment consisted of "senior citizen" board games. Music didn't start until dinner time and evening entertainment was lumped into about a 3 hour period. WRONG. Another factor there were over 100 new employees aboard and many untrained. Our dinner helper was a nightmare and our poor waiter had to pick up her slack. Not a good experience. The shore excursions were way overpriced for what we got. The cutbacks from January, 2018 to this cruise were alarming. I wonder if we want to do another cruise. Read Less
Sail Date: October 2018
we chose this ship because we had never sailed on a "mega" ship before. this was our 26th cruise and our fifth on Norwegian. we are both in our seventies and avid cruisers. we took a cruise aboard the Star two years ago and ... Read More
we chose this ship because we had never sailed on a "mega" ship before. this was our 26th cruise and our fifth on Norwegian. we are both in our seventies and avid cruisers. we took a cruise aboard the Star two years ago and had a very good time. however, this particular ship we would never sail on again. it started out with norwegian contacting us the day before when we were taking the train up to nyc; they called to say there was a medical emergency and that the ship would be late. well, it was too late for us to cancel our hotel reservation for that night or to remake train reservations without penalty. we took the train up in anticipation of a minor ship delay, got there in the pouring rain and it poured the next day also which necessitated us having to pay an additional half day's rate for an extra six hours at the Chelsea Courtyard Marriott. The room at the Marriott was about as small a room as you could imagine, more like a walk-in closet. we had to open our luggage in front of the door because there was no room to open it anywhere else, so you can imagine having to spend one night there in the teeny, tiny room and then having to spend an extra six hours because of the pouring rain. plus, norwegian kept giving us a later and later arrival time and they didn't want anyone arriving at the terminal before 5:30, then eight, and then it was 10, etc. marriott kindly arranged a car for us (possibly uber or lfyt) and after going through a major hassle trying to even get to the terminal, the new york port authority pulled his car out of the massive lineup that took and hour and a half to even approach the terminal and told our driver that he would have to circle around and get in the back of the line and start the process all over again. the driver had already missed an airport pickup and probably another pickup, so he ceremoniously dumped us three blocks from the terminal where we had to then schlep all our luggage over cobbled sidewalks to terminal 88 in the pouring rain. so... the boat still hadn't arrived by 8:30 when we did finally get to the terminal which meant they had to disgorge 4000 passengers from the previous cruise whilst we waited in the terminal like drowned rats where there was no place to sit, no communication from the personnel there, and utter chaos especially when we were finally able to board at about 12:30 am. the norwegian personnel were rude when you could get an answer out of them at all. to add insult to injury, the lovely captain decided to hold the safety drill at 2:30 am when he could have waited until we were under sail later that day. we did not leave new york until sometime after 6 am, sacrificing our first port, puerto rico, and went straight on to tortola, bvi. the ship interior was so-so, nothing remarkable, glitzy maybe. our cabin was another thing altogether-- we had a mid-ship mini-suite which had to have been one of the smallest minisuites we have ever had, the balcony was a joke at about 3/4 feet by six (barely enough room for two passengers let alone two chairs and a foot square excuse for a tin table). there were no chairs in the cabin but one uncomfortable couch and a "cube" stool that doubled as a table. the closet was very poorly placed at the side of the bed with about a foot to spare for anyone trying to get into the closet. the tiny end tables on either side of the bed were open instead of having actual drawers. the bathroom was large which was nice but who wants to spend their whole time in a large bathroom. we would have preferred more space in the cabin itself. as i said, the room is not a real minisuite at all and i understand that the balcony/verandah cabins had no couch and that was the distinguishing factor between them and the minisuites. the cabin steward was pretty good on the cleaning scale but he often forgot or overlooked things like providing us with wash rags, coffee cups, toilet paper, bags for disposable pads (which i wound up having to appropriate from other carts or the public bathrooms), and he put in a red rectangular hazmat thing which i had no idea what it was so i called security and put it outside our door. found out later that it was for disposable hypo needles but never having seen this or dealt with this on any other ship, i felt somewhere between stupid and whatever for calling security. we had two main issues with the cabin also. one day my key card wouldn't work so i went down and got another one. that one didn't work either and the cabin steward's didn't work so they had to call security. apparently, the battery in the card slot went dead (never had that happen on any other ship). then, i was showering one day and was all soaped up, shampoo in my hair, getting ready to rinse off and suddenly no water. i tried several times to call the operator, housekeeping, whomever, naked and soaped up all over because the towels are not big enough to cover your body and you apparently have to request terry robes for the room (even though it was a minisuite), so i had to cover myself with my coat and wait about 45 minutes for the water to come back on. communication, once again, norwegian style, not telling people that the plumber was fixing something and not answering their phones in any of the service areas. on another day my husband could not flush the toilet which had a considerable amount of poop in it, and we couldn't flush for quite awhile and had to use public restrooms during that time. the toilets were problematic to flush to begin with, usually requiring three or four "pushes" to get the thing to respond. so that's the story of the cabin. Service: breakfast service in the manhattan room was uniformly slow, especially if they placed you on the port side (tables 25, 27 and 14 were anathema). the waitrons were a bit testy, sometimes disappearing for a long periods of time. you had to constantly remind them or ask them for tea, juice, pastry baskets, etc. the food was surprisingly good in savor and taste at dinnertime. we have previously found ncl's food to be pretty bad throughout all their ships which leads us to spend additional bucks dining in the speciality restaurants where we know we will get decent food (la cucina was a real disappointment on this ship; ocean blue was wonderful). o'sheehans was okay (limited menu) and the garden cafe was one great herding ground with some of the rudest passengers, but then it always is. we don't eat up there, period, but sometimes bring food back to our room if we missed the normal hours in manhattan. we had a couple of favorite bars -- maltings and one other which i can't remember the name of (between savor and taste); however, here too is another major failing on this ship and most of ncl's other ships. first, they charge exhorbitant prices for their drinks and then, in the case of martini's at least, they don't even fill the glass to anywhere near the level that it should be. when you have to pay 15.95 for a grey goose martini and 19.95 for a hendrix martini, that glass should be full, not an inch and a half or more below the rim. Shore excursions: we had to cancel the one to tortola because they changed the itinerary and the mode of transportation (to open-air safari type with bench seating). we took a private cab tour instead and saw a lot of the island that way; it was cheaper than the ncl tour, air-conditioned and you didn't have to squeeze in on bench seating. we had been to several of the ports previously so we didn't tour all of them. the st. lucia tour was okay but the bus seating left a lot to be desired. the curacao tour was on the most uncomfortable bus we have ever been on. you could put about one butt per double seat and be comfortable. the port in jamaica was a joke -- chaotic, port didn't even look like a work in progress but looked like a dumping ground. ocho rios is dirty, poverty stricken, and the people are not particularly friendly. we took a private tour here also and spent most of our time at the falls. the vendors at the falls were overpriced but not as aggressive as the ones in haiti. we had a nice jerk chicken lunch as part of our tour, but again, it felt like the people were doing you a favor by waiting on you. i would never go back to jamaica!! i loved the turquoise waters surrounding grand cayman and the fact that they are trying to keep the reef alive by making ships tender to the island. picked up some fine rums in both tortola and cozumel and nice souvenirs from all of the ports. Disembarkation: if we thought embarkation was really bad, well, disembarkation in new orleans proved to be even worse in its own way. trying to get a taxi was an absolute horror story with port authorities giving you conflicting lines to get in, having us go out door four onto the street and back into door one where we were told to go back to door four and get back into the end of the line because one woman had no clue why her coworkers were telling us to go in one door and back into another. finally, we found seats and waited out the two hour taxi line. then we get to the wyndham hotel in the french quarter where our room wasn't ready because people who were getting on the next ncl breakaway cruise out of new orleans decided to stay past their checkout time, thus wasting for us the rest of the day waiting for our room. then, the next day it was pouring rain and we had a tornado alert which kept us in our room for the day. we did have two marvelous dinners at mr. b's bistro and the bourbon house. but, we didn't get to see much of new orleans... i am sure there is more that we could add but i guess you get the picture -- two not-so-happy-campers on this norwegian cruise, and not likely to ever cruise norwegian again. 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8 Helpful Votes
Sail Date: October 2018
I boarded the Ovation in Singapore as the 2nd half of a land and sea package - Nepal then onto Singapore for a cruise back to Australia. I actually got off the ship in Adelaide yesterday instead of continuing onto Sydney. In addition ... Read More
I boarded the Ovation in Singapore as the 2nd half of a land and sea package - Nepal then onto Singapore for a cruise back to Australia. I actually got off the ship in Adelaide yesterday instead of continuing onto Sydney. In addition two lots of people near my cabin got off in Perth, they had paid to cruise to Sydney, I think this says a lot. This was my fourth trip with RCCL and it will be my last. Despite the best efforts of the serving staff ( the administrative staff were worse the hopeless and seemed to specialise in disinformation and rudeness ) no-one can make a silk purse out of a pigs ear. Embarkation in Singapore was chaotic, no signage, no water or refreshments were available to elderly people who were obviously distressed in the heat and once I reached a security gate I was told to go away as they were only boarding decks 9 to 13. Really, we were already hours behind of schedule due to a medical emergency and they were not just boarding people so we could get away !! After nearly 30 cruise I know what one can or can not bring onboard and what will be confiscated. All my luggage was in two cases - a decorative Nepalese knife and Nepalese vodka in one separate lot but the rest was confiscated for no reason ( I put all “prohibited “ items in one suitcase ) but they kept all my luggage - I found this out after I received a message on my TV. They then X Rayed my big suitcase (3 times) and said no problem - so I said why wasn’t it in my cabin ? Also they didn’t know about the vodka ( next to the knife ) until I told them - more fool me. This was after 8.00pm and all I wanted was a change of clothes and a shower. One poor woman didn’t get her luggage until 11.30pm because they claimed they couldn’t find it and when she insisted on searching the area she discovered her suitcases behind a low wall. The attendant ( in front of her ) then ripped of her luggage label and said it had no name on it that is why it wasn’t delivered. One chap got into the lift with me after I got my luggage and he had been accused of having 11 bottles of alcohol in his small suitcase. I jokingly remarked “ nice try “ unfortunately there wasn’t even one bottle in his bag - go figure. Other issues : - room service was terrible, didn’t turn up one day, no utensils the next and stale cereal ?? - Gave up on room service to find out the restaurant had run out of such a simple thing as corn flakes - really !! - because of the speciality high end shops the main promenade is actually more crowded on the smaller ships. - activities such as trivia were repeated over and over again and was run in small bars that were packed up to an hour before the actual event - Charging $11.95 for a movie in your cabin is sheer rip off territory and the movies in the theatre were B Grade at best. - some of the stage shows were excellent but the rest were, except for Pixels, mediocre at best. - normally at night I like to read my Cruise Compass and select things to do the next day but basically it was a cut and paste job from the previous day and I was stumped to find something to do. - as I was travelling solo I turned up outsideTWO70, near the cafe as instructed after a briefing only to have the young chap in charge turn his back on me and the others and walk away, talking on his phone - no excuse me for a moment, nothing. The speciality restaurants ( Chops, Wonderland, Izumi and Jamie’s ) were amazing but if I had not bought the speciality dining package and the high speed internet (allowing me to watch movies ) , I would have got off in Fremantle. But even then I would have lost money as a medical emergency made Fremantle a waste of time. In addition, because of weight restrictions on my flight from Adelaide to Newcastle, I had to cancel my duty free purchases- it took three visits to the store but my account still showed a $60 debit until my 4th and final visit. The final insult was getting off the ship - I asked two different people at the Adelaide disembarkation talk where would I get my confiscated items. Both said I would get them before immigration. You guessed it - no items and, despite having a receipt, it took them 45 minutes to find them. Read Less
12 Helpful Votes
Sail Date: October 2018
MS Koningsdam - A Review I cruised Koningsdam for 24 days from 10/18/2018 to 11/11/2018. She is about 2 years old and appears to be in very good physical condition and is well maintained. That said, Koningsdam is a mixed bag of good, ... Read More
MS Koningsdam - A Review I cruised Koningsdam for 24 days from 10/18/2018 to 11/11/2018. She is about 2 years old and appears to be in very good physical condition and is well maintained. That said, Koningsdam is a mixed bag of good, bad and ugly...in this writer's experienced opinion. THE GOOD By all appearances, the ship is being kept very clean. Wear and tear has not yet begun to show too much. Not much rust in sight. The theater (World Stage) is the best in the HAL fleet, and maybe in most fleets. Sight lines are excellent and there is hardly a bad seat in the house. Seating capacity is relatively generous and can fit about a third of the passengers at any one time (close to 800). That said, there were many occasions when the theater was totally filled and people were standing and/or sitting in the aisles (safety hazard?). The hi-tech stage uses a 270 degree computer controlled LCD screen as the backdrop and is the main apparatus of the otherwise sparse set decoration. Lincoln Center Stage is an outstanding plus for HAL. Koningsdam's venue for the very talented quintet is larger than other ships in the fleet and offers comfortable seating. Public seating is excellent and comfortable throughout the ship. The staterooms are a bit smaller on than most of HALs ships, but they are reasonable equipped. Electric and USB plugs are abundant and storage/closet space is good. THE BAD While Koningsdam is new and bright, HAL has done nothing to change the nickel-and-dime operation and product they offer. EVERYTHING they do is designed to get passengers to spend more money. Most of the daily on-board programs offered are for revenue and income production. Venues throughout the ship are too small for the large number of passengers, often filling an hour or more prior to a presentation. The Culinary Arts Center is the showcase venue for America's Test Kitchen, and it is very ill-suited for the purpose...very poor seating and sight angles. They also utilize this room for extra-cost dinning in the evening (much more suitable). The Mariners Program on Koningsdam appears to be treated more as necessary nuisance than as the customer building program it was originally designed to be. There does not appear to be a suitable venue on Koningsdam for a Mariners Reception, so only medallion recipients are invited, no matter how many medallions one has or how many cruise days you've logged. The multi-Star Mariners cocktail party is held in part of the Lido Pool area, while other people are in hot tubs on the other side. It's very clear that HAL management wants to change the demographic of its customers. They are looking for new, free spending blood. Staterooms are noisier than one would expect for a "new" ship. Even in slight seas there is creaking, rattling and banging...especially at night when you are trying to sleep. Fit and finish is not all that it could be. As an example, stateroom have a recessed "frame" for the wall mounted large screen TV. In my stateroom the TV was mounted well out of the center of the frame and lop-sided (one side higher than the other). There is no replay of the excursion or enrichment talks on available on Koningsdam's closed circuit TV system or on stateroom TVs. You can, however, book extra cost dining, spa and excursion options via the interactive TV system. What little "art" there is on the ship is far removed from traditional seafaring art. All is very contemporary and the artwork appears to be photo-shopped pictures. There is NO art in stateroom passageways. Passage fore and aft on public decks 2 and 3 is restricted to one side of the ship, ensuring exposure to every selling station onboard. Traffic flow is poor, especially outside elevator locations where they have planted large modern sculptures (?), creating bottlenecks. The Promenade Deck is quite narrow and there are no deck chairs thereupon. The walking gets very bottlenecked at the stern end of the ship, so if one is walking behind slow walkers or encountering walkers who insist on walking upstream, it slows everyone down. Not important enough to write Congress about...just a mention. THE UGLY Whoever designed the toilets in the staterooms should be fired immediately. One cannot sit "on the throne" straightaway. You have to sit sideways because the glass shower enclosure is in the way, and you can't get your knees to squeeze in...unless you're 2 or 3 years old. Very awkward and uncomfortable. DINING This is a very subjective area and not all tastes are alike. So offering comments about the food and service aboard the Koningsdam is treading on very dangerous ground. That said, HAL has put together a fine group of chefs in what they call the Chef's Counsel, to help Chef Rudy design a dining program for the ship's various venues. They have created offerings that, in their test kitchen, appeal to all the senses. Great food requires great ingredients skillfully assembled by craftsmen who love their work. Unfortunately, the Chef's Counsel is not on board to supervise the final product. HALs logistics program is complex and mainly designed to minimize costs and maximize efficiencies. They do not take advantage of the terrific local products as they cruise from place to place. So freshness of ingredients is sacrificed in favor of program convenience. They claim there are reasons (or excuses) for this, but others seem to be able to take advantage of local fresh product availability. That's all I have to say about this topic. Everyone has to judge for themselves. Read Less
4 Helpful Votes
Sail Date: October 2018
The crew is friendly but rather unhelpful, they never clarified any instructions and I was offered a drink maybe once in my several days by the pool. There was no one out taking drink orders and bringing drinks. The food at the formal ... Read More
The crew is friendly but rather unhelpful, they never clarified any instructions and I was offered a drink maybe once in my several days by the pool. There was no one out taking drink orders and bringing drinks. The food at the formal dining was not great, and even upon sitting at the bar my younger sister tried to get the crews attention for over 30 minutes. I’m addition when we made it to our second stop we originally were told we could get off at 11, well going through customs has people still on the boat it’s alrwady 2 o’clock. Originally they also said we didn’t have to be back on the hot until 8, that has also been moved up until 6:30. This is the most unruly cruise I’ve ever been on, people are missing their excursions they paid hundreds of dollars for, and frankly it isn’t even worth it to get off the boat anymore. Simply ridiculous. All of this said, we were looking for a cheaper cruise but I feel even for the price it wasn’t worth it. Read Less
4 Helpful Votes
Sail Date: October 2018
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. ... Read More
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. Entertainment, C-, guess they are using the money on the bigger ships. Dining, same menu every four days, and if you are in a section with Pinnacle or Suite, you will just have to wait!. The ship is well maintained, but who ever did the planning and ordering really messed up. Plus they have been doing this run for two months, so it should be history. The on ship activities are located in small venues, such as Triva in the Scooner Bar, people are sitting on the floors and they refuse to change to the larger lounge that is one flight up. There is nothing even scheduled in there. Read Less
4 Helpful Votes
Sail Date: October 2018
As a Diamond Plus member with over 50 cruises of various cruiselines, this was by far the worse cruise I have ever taken. The good. Embarkation and disembarkation went smoothly except for someone taking my luggage instead of their own ... Read More
As a Diamond Plus member with over 50 cruises of various cruiselines, this was by far the worse cruise I have ever taken. The good. Embarkation and disembarkation went smoothly except for someone taking my luggage instead of their own to the airport. We both departed early, yet they got the jump on me and grabbed their bag. Port Everglades Royal Agent Maggie was excellent in confirming the passenger exited before me so we could confidently assume they took my bag which was similar. They eventually returned to the seaport when my bag was weighed at the airport. My cabin steward Richard on Deck 8 was excellent in keeping our cabin great, clean and attending to our needs and request. The bad: on Day 2 was supposed to take place at 4 pm per announcements made at 3:50 and Compass. It was cold and drizzling in Quebec City. Due to the delay of Royal excursions, while most of us stood either outside or inside (certainly not even enough seats for the elderly) for 45 minutes the emergency drill whistles did not go off until 4:30 and the muster did not end until 4:45. With 1300 elites on board, two of the four elevators to the Diamond and Suite lounges were inoperable the entire 13 night cruise, leaving most to have to walk up. While four contractors were visible on occasion working on the elevators, I mostly saw them in the Windjammer eating vs actually working. Needless to say there were not enough room or seats, even when the overflow were allowed into the Viking Crown. I did not see the Diamond Concierge until Day three, as he was out sick due to back pain for the first two days. The first two nights of the D event were by far the most disorganized. When he did return he was unable to book reservations for the times we wanted, although we tried on our own to book specialty reservations immediately when we embarked. He rarely left his desk and didn’t get up and chat with any passengers. Due to the cold weather and age of the average passenger, the ship seemed to be overly crowded as no one was on the pool deck and their did not seem to be enough seats in the interior. The Adventure Solarium is not covered so it too was too cold to attract passengers during its voyage. Finally when we reached warmer climate and the ability to use my balcony, I get a letter stating I may NOT use my balcony from 9-4 while docked in Port Canaveral while they varnish my balcony rail. So of two days I can sit out, one I can’t. They should have done it earlier in our cruise when it was too cold to sit out. During our Portland Lighthouse ship tour, we left late because the bus they sent did not know how to operate the wheelchair lift as we had a passenger who needed that service. The driver mentioned they only have a couple of these types of lifts and it was the first time he was using it. Again, everyone was held off the bus in the cold while they figured it out. I felt badly for the woman in the wheelchair as well. She only got off at one lighthouse. the food hardly changed from day to day in the Windjammer. Other than carving station, the offerings were the same. I will say I think Royal’s desserts were good. Giovanni’s menu was awful. It was small and how can an Italian restaurant not offer lasagna. Chops was no better. Actually the filet mignon was better in Giovannis. TV offerings were awful. Royal did not take the weather or audience into consideration. Showing two movies a day at least OUTSIDE where the weather was awful. I would have gone to a movie in the theater during the bad weather. We skipped Sydney and did not get an updated compass until 4 pm. Yet with bad weather, we witnessed their lifeguards mandated to stand in the cold empty swimming pools. I guess they lost some lawsuit, but it looked and was insane to make the lifeguards do this when there were no children in the pool and I believe only 7 onboard. I only saw two children and a poodle. Read Less
5 Helpful Votes
Sail Date: October 2018
I have been on 2 previous Oceania cruises and chose this one because it left from San Francisco to many ports I hadn't visited and through the Panama Canal. Unfortunately, we changed itinerary for 8 days due to a tropical storm and ... Read More
I have been on 2 previous Oceania cruises and chose this one because it left from San Francisco to many ports I hadn't visited and through the Panama Canal. Unfortunately, we changed itinerary for 8 days due to a tropical storm and missed 5 excursions. Communication from Captain or cruise director was terrible. No explanation for any thing. Morale among the passengers was very poor. I'm sure they lost some loyal customers (including my husband and myself) The food in Grand Dining Room and The Terrace is still very good, but a step down from what we experienced on previous sailings. Toscana and Polo Grill are still wonderful. Service staff in general were lovely, but some were poorly trained with snafus on drink orders and restaurant reservations which seemed to disappear even though we had the print out summary of our reservations from the front desk. There was no explanation, no apology and we were supposed to feel grateful that they managed to "fit us in." There were power outages and some ship sections experienced non- flushing toilets at times. The ship is due for an overhaul and we got the impression it had many ongoing mechanical issues. But none of this was address by the staff. Our cabin was quite nice and kept very clean by housekeeping staff. There was good entertainment and plenty of activities like Trivia, golf putting, shuffleboard, ping pong, Bridge lessons and games, casino w slots and poker tournaments, karaoke. But we went for the port visits and excursions, not endless sea days. Read Less
Sail Date: October 2018
Horrible management on this sailing. MDR people and cabin steward were great but there was a total lack of concern by everyone else. Missed a port due to bad weather, cold, rain. They think it's a wonderful thing to show movies ... Read More
Horrible management on this sailing. MDR people and cabin steward were great but there was a total lack of concern by everyone else. Missed a port due to bad weather, cold, rain. They think it's a wonderful thing to show movies outside. What happened to streaming in rooms considering the weather! Large ship but other than trivia, not much else going on. Even the solarium wasn't covered. The evening reception was wall to wall people. Claimed they couldn't put in a larger venue because they promised the space to Park West!! During that time, the imperial loung was vacant!! In the meantime, no monitoring of who belongs in the evening reception other than,someone look quickly at you sea pass card going into the diamond lounge. The m ale shift bar, nobody the ked. Of course you could haced easily given your card to anybody. Who would have known? Suffice it to say, many NON Diamond on up passengers were able to benefit from the free drinks etc. from 4:30 to 8. To add insult to injury, we wanted to disembark in Canaveral 1 day early and planned it prior to sailing. Told $65 to do that. Challenged it with Miami, no luck. Found out that passengers that decided to get off earlier while onboard the cruise, NO CHARGE!!! Not rumor. Guest relations verified it and said we had to discuss with Miami. Used to be, as they say, loyal to Royal". Now the million dollar question, WHY? There were so many disgusted passengers on this cruise so I know this is not an isolated case, sadly. We are diamond plus, but with this treatment, are the perks worth it? Read Less
13 Helpful Votes
Sail Date: October 2018
Firstly I chose this cruise for the itinerary going to the Philippines but it was changed to Vietnam This was also a place I wanted to see so didn’t cancel Not sure that was a good idea I have been on many cruises and many Royal ... Read More
Firstly I chose this cruise for the itinerary going to the Philippines but it was changed to Vietnam This was also a place I wanted to see so didn’t cancel Not sure that was a good idea I have been on many cruises and many Royal Caribbean I am quite loyal to them but not sure after this cruise The organisation was bad from start to finish from boarding to disembarking The food was the worst I have ever had ranging from cold to inedible I have to say the staff were all amazing and did their best The entertainment was the worst I have seen I have never seen so many walk out of performances It seemed all the entertainers were from Australia and the standard was not the usual Royal Caribbean produced I don’t know what has happened to Royal Caribbean I spent the whole cruise trying to convince other passengers that this was not the normal way a cruise holiday should be and to convince them to give R C another chance but I fear they have already made up their minds If this is the way R C is going to continue I fear I may even jump ship Read Less

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