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Sail Date: April 2019
I chose this cruise for the specific period of time I had available and the port it departed from. It started off great. The embarkment went very smoothly. When I got to my cabin it was clean and ready for my husband and me. Our ... Read More
I chose this cruise for the specific period of time I had available and the port it departed from. It started off great. The embarkment went very smoothly. When I got to my cabin it was clean and ready for my husband and me. Our cabin porter, Tom, was wonderful. Any requests we had he took care of in a timely manner. There was plenty of closet space for clothes,shoes and so on. There also were lots of drawers and a very nice writing area. The bathroom was well designed with good lighting and shelves. However, there was no shampoo or conditioner,and a very small soap that was not replaced until it was a tiny blob. TheThe entertainment was the very best I have experienced! The productions were out of this world, as good as the Vegas shows I have seen. We did not go on any excurisons but there was plenty to do on the ship, or just relax as we did. The ship was very nice, but was hard to find a nice quiet place to read. My major complaint were the meals for dinner. I cook at home and I was looking forward to great food and good service. The dinners started with a menu the looked like it was printed on the cheapest paper available. Although they offered a meat, fish,vegertarian and so on, there was usually only one choice of each, and not necessarly what one might want or like. I really wish that they would teach the servers not to reach across someone to serve another seated guest. If a nice dinner and service is important to someone as it was to me I would not necessarly recommend this cruise to a friend. Read Less
Sail Date: April 2019
It was our second time with MSC. The first one was with MSC Fantasy and was very good. To start, embarkation lasted three hours, very stressful. We had to buy soap at the first port we arrived because the soap dispenser did not work. ... Read More
It was our second time with MSC. The first one was with MSC Fantasy and was very good. To start, embarkation lasted three hours, very stressful. We had to buy soap at the first port we arrived because the soap dispenser did not work. The menu at buffet and restaurants did not have many options, specially if you do not want to eat meat. They take a lot of time to refill food and coffee, when they do. Napkins at the buffet were dark blue fabric, dirty and smelly as well as the plastic glasses to drink water. Dining tables at the buffet were usually dirty, they did not remove the dirty dishes and stuff very fast. No enough tables at the buffet, it takes some time to find a place to seat. No shows at the theater for several days, even at sea days. However, one night there was the best show we ever enjoyed at cruises, with an Argentinian singer, Guillermo Guido. Great show. Instructions to connect to the Internet were not given to the rooms. After some time, we finally found the instructions on a blackboard near the Reception office. We wasted a lot of time with long lines everywhere because there were just a few officers to help you. It seems that they did not have bilingual crew. The library was very limited, not only the quantity of books available but also its schedule. The person in charge of the library did not speak or understand basic Spanish, in spite of most of the passengers were Argentinian. The crew looked very tense and did not smile at any moment, they just did the minimum required with a tired face. Finally, they charged for water and everything, even for the only scale they had at the gym, $9!!! Read Less
Sail Date: March 2019
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good ... Read More
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good choices specialty the classic series and Forever group.Embarkation was slow and disorganized same at ports .One thing they did not pay much attention to washing hands at the venues sometimes machines was empty. Dining room waiter and assisted we had were excellent in general everyplace waiters were absolutely helpful. and good. We're nice set up for Crown Royalty members. We never met all the officer just few and on Capitan reception only cruise director and hotel manager excursion stuff. In many areas different than our other cruises on Royal. Food was good some days others not fish was or overcooked or not cooked enough. Desserts small choices specially at dinner time. Always pushing sales but merchandise is same all the time. Read Less
Sail Date: March 2019
Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore ... Read More
Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore excursion desk beyond poor. Expansion of diamond lounge was a great move. Luggage confiscated without notification or cause. Incorrect and conflicting information on shore excursions. No one at desk would double check with vendor for correct information. I completed a cruise questioner on day 6, all above comments mentioned and ignored. Sometimes simple things can be best: egg drop, master chef contest, free speciality coffee, all great ideas. By what appeared to be a concerned crew, but lack of follow up in many other areas disappointing. Made my time dining reservations six months out, but had to change time due to another person. Entertainment was the cruise highlight, as was my mate Read Less
1 Helpful Vote
Sail Date: March 2019
I had a cruise credit with NCL that was expiring. I selected this cruise for itinerary. The price was fair for two but I feel it unfair to double the rate for one person. I do not eat or require twice the food or service. The ... Read More
I had a cruise credit with NCL that was expiring. I selected this cruise for itinerary. The price was fair for two but I feel it unfair to double the rate for one person. I do not eat or require twice the food or service. The ports were good, service was very good. Shows were good since I rarely attend them, I managed to go to 4 out of the 10 and was surprised. The crew dance group were very good.. The food was good and open dining was quite easy with good selection of restaurants to choose from. The staff was very nice and always helpful. 80 countries represented. I have to comment on the room service charge ($7.95). This was a first for me, as in the past breakfast delivery has ALWAYS been free. I would recommend bringing a wrap as most of the time the public rooms were chilly. Overall it was a good cruise. Read Less
Sail Date: March 2019
I chose to go on the Dubai to Valletta cruise onboard MV Oceana because having cruised so much I wanted new ports, the ports were restrictive for powerchair and Wheelchair users but still a good time. The ship is probably the worst in ... Read More
I chose to go on the Dubai to Valletta cruise onboard MV Oceana because having cruised so much I wanted new ports, the ports were restrictive for powerchair and Wheelchair users but still a good time. The ship is probably the worst in P&O,s fleet as it has poor access to open decks and some of the disabled toilets are difficult to open and some toilet seats don’t stay up but temper this disappointment with a friendly staff and first class food. My own cabin B312 had two broken lights, one faulty one and the bedside lights were erratic at best, service in the dining room was slow though this did improve. I just wish the ships accessibility had been addressed at her last refit, the captain and crew are a gem and need a better fitted resource. The theatre has an area at the back for wheelchairs and scooters but latecomers to the theatre consistently crowd you and spoil the experience, time the entertainment staff did something about it and I also had concerns over safety due to it ( is it a fire safety breach) Read Less
4 Helpful Votes
Sail Date: March 2019
We chose this cruise because we like the small ship experience with lots of sea days. We wanted to see Rio and Lisbon. Embarkation was a bit off-putting. We already had our bags tagged with our room number and did not need assistance ... Read More
We chose this cruise because we like the small ship experience with lots of sea days. We wanted to see Rio and Lisbon. Embarkation was a bit off-putting. We already had our bags tagged with our room number and did not need assistance getting our bags to the drop-off point. There was no place to drop our bags and we had to stand in line while others that used the porters were taken care of. Our bags were not delivered to our room--one was around the corner at another room and one was at the other end of the hall all by itself. Not a good start. The Pursuit is now only using the Azamara app to provide guest information unlike the TV that we have used on the other two ships. The daily Insights is still delivered everyday. The IT department assumes that all passengers are comfortable using apps and know how to use them. This is not true. There is limited info in the cabins about wi-fi and app usage. A user guide would have been appreciated. The only way to know how many wi-fi minutes have been used is to go to Guest Relations. The log-off app does not always work and minutes quickly are used. We generally liked the food but we ate mostly at The Patio. Half-way through the cruise oatmeal at breakfast in Windows was replaced with congee. Not a good choice. Frequently the food was cold as the warming plates being used did not keep the food hot. The service on The Patio is the best anywhere on the ship. We always got what we ordered and it was hot. We had lunch twice in Discovery and it was not good. The service is intolerably slow, the food selections are limited, and the food served was barely edible. Angelina's was wonderful but one pays for that. The veranda cabin is just like other Azamara ships. However, the fridge is now in a cabinet on the desk and that area gets very hot. There are also rough edges in the cabinet to skin knuckles on. Other cabinet doors are misaligned and easy to get caught on. As always, the room was well-taken care of by the room attendants. The guest lecturer for destinations was not helpful or informative. Silly asides for the first 10 minutes of the lecture are a waste of time. Some of the shore excursions were good and some disasters. One excursion had a major part eliminated because there was a typo in the description that no one had seen until half-way through the cruise. That typo had been there from the first posting of available shore excursions on the Azamara website and was booked because of the part that was dropped. It was great that there was an available excursion on the disembarkation day for those staying in Lisbon longer. The Guest Relations department continues to treat guests inappropriately. Telling me I am the only one on the ship that does not understand the problems with the app was not appreciated. Based on the line for the IT person and comments made by other passengers, I was not the only one. Many just didn't use the app. The officers were rarely seen unlike other Azamara ships. At the recognition breakfast for frequent Azamara guests, the captain and another officer stopped at our table for a minute. No more. Read Less
Sail Date: March 2019
Having done this exact cruise last year, albeit a little later in the Spring, and enjoyed it so much we booked it again when offered. In full disclosure we got an AMAZING deal that we couldn't pass up. The crossing was originally ... Read More
Having done this exact cruise last year, albeit a little later in the Spring, and enjoyed it so much we booked it again when offered. In full disclosure we got an AMAZING deal that we couldn't pass up. The crossing was originally scheduled for the end of March but was moved up two weeks. We found out at the end of the crossing that it was to complete a 10-day dry dock before SP began her Med season. Only 62 people were onboard compared to 168 last year. Did it make a difference? Yes, in that there wasn't enough for the crew to do, and it seemed they got a little bored. Can't blame them. With the exception of the trivia games and "name that tune" the guests didn't seem to want to participate a lot - maybe they were a little bored too. The Spa was rarely used as was the gym. Several times on leaving the gym in the late afternoon the hair salon area was dark and there was no one at the front desk. Rarely saw anyone in the casino (which we heard is being eliminated during the "stretching"). Cruiselines use the days at sea to get done repairs, both cosmetic and mechanical, that couldn't be completed during the ship's Caribbean season. This resulted in some noise, loud at times, that really bugged some people - us not so much. After receiving complaints the ship did the best they could to complete the repairs when guests weren't on deck. As another reviewer wrote Star Pride is showing her age and isn't due to go into full dry dock for "stretching" until 2020, so it's no wonder WS schedule a mini-dry dock now. Hopefully these repairs will be enough to see the ship through. The crew was fantastic! Learned your name quickly and your preferences for things like coffee, wine, etc. They were always smiling and always greeted you by name. With only one exception, we felt they worked hard and enjoyed what they did. We couldn't say the same for our stateroom attendant. Nice guy but seemed not to have been well trained. The food was outstanding and, we both agreed, actually better this year than last. Really it was the highlight of the trip. Our stop in Horta was pretty worthless, although it was nice to get onto dry land for a few hours. We ventured forth and found the grocery store to buy some liquor to take back on with us for the remaining 3 days. We had taken liquor on in our bags when we boarded so we thought this wouldn't be a problem. I understand the liquor confiscation reasoning and policy, especially for Caribbean cruises, but with only 3 days left it would have been nice if someone had told security to waive it. Instead we didn't get to enjoy drinks in our room and went to the Compass Rose instead. In fairness the port that we had also brought and was confiscated with the liquor, was returned to us that same afternoon. Still, we kind of resented what we felt was petty on WS's part. SP is an older ship and I'll be interested to see what she looks like after her "stretching" in 2020. We won't do another crossing though. Even at a great price it just lacked anything that would compel us to return. Read Less
Sail Date: March 2019
We chose this cruise to see some of South America and cruise through the Panama Canal. We have traveled on the Norwegian Sun previously and had a good experience. The ship was upgraded last year and looks good. The staterooms are now ... Read More
We chose this cruise to see some of South America and cruise through the Panama Canal. We have traveled on the Norwegian Sun previously and had a good experience. The ship was upgraded last year and looks good. The staterooms are now elegant and other areas of the ship nice. This was a repositioning cruise, so there were seven sea days, which was a bit much for us, as we don't participate in bingo, karaoke, art auctions, knitting, etc, although I would have to say the ship did do a good job in offering all kinds of daily activities catered to the mostly older passengers. We are 60, but the average age is a bit older. The ship never felt crowded, except on sea days around the pool. Embarkation was easy, as we arrived late, so no crowds. Disembarkation in Miami was slow and bottlenecked through customs. Probably not NCL's fault. Service on the ship was generally good. Cabin, bar, restaurant, drills, excursions, port disembarkation, shows, lectures, etc. were all well organized. Only complaint was disembarkation for ship shore excursions, which was a joke. We were an hour late for every excursion due to a very poorly designed system. We did a combination of ship and third party shore excursions, all were pretty good. Some ports had limited attractions and things to do. For some reason the ship organized about a half dozen separate excursions under different names that ended up at the same place (rain forest, tram and zipline) and doing about the same activities. Ship excursions are a bit pricey compared to what is available from Viator and other companies, which get you off the ship quicker. NCL needs to fix this. Meals in the main dining room was surprisingly good. Cagney's and French Bistro meals were mediocre. Teppenyaki and Sushi restaurants were very, very good. Good drinks at Los Lobos. We had a complimentary NCL drink package, which we overused. Buffet inside was predictable, small, and generally crowded. The deserts on board were excellent just about everywhere. Drinks were easy to get and bartenders were some of the best on any cruise ship I have been on. The Great Outdoors buffet was better and convenient to the back seating are, where we spent a lot of time. South American ports are a bit rougher than other parts of the world. A lot of poverty and trash around. Still, many great sites. We did enjoy the extended time in Santiago. The couple we traveled with went to Machu Picchu and loved it. We enjoyed the Panama Canal experience and many of the Inca and other historical sites. Lima and Cartagena are overrun with Venezuelan refugees, which is sad but pretty much ruined most of the excursion. The ziplining experience in Costa Rica was a lot of fun. I would use NCL again and would cruise the Sun again for the right itinerary. Read Less
1 Helpful Vote
Sail Date: March 2019
This was a 18 night South America Cruise from Santiago Chile to Miami, FL. We choose this cruise based on the itinerary. The ship is old...built in 2001 and refurbished in 2018. Our Cabin was a Vista View Junior Suite on Deck #10 ... Read More
This was a 18 night South America Cruise from Santiago Chile to Miami, FL. We choose this cruise based on the itinerary. The ship is old...built in 2001 and refurbished in 2018. Our Cabin was a Vista View Junior Suite on Deck #10 (0067)...on the very back of the ship. The size of the balcony was average. This balcony provided an excellent view for the Panama Canal crowding. The Junior Suite was average size...had a walk-in closet and a bath tub/shower. I was not impressed with the service from the room steward. The main dining room service and food is awful....we ate in specially restaurants 14 of the nights. The production shows in the theatre are excellent...other shows are average. The bar staff is excellent and they cocktails are also excellent. Of the specialty restaurants...we prefer Cagney's Steakhouse and LaBistro French Restaurant. There is no lobster served on this ship.....not even in the specialty restaurants (this is unacceptable). The only restaurant that serves shrimp cocktail is Cagney's Steakhouse....and they charge an extra $4.99 + specialty restaurant fee (this is unacceptable). Most of the shore excursions that we booked on the ship were good. Boarding the tours were not handled efficiently. The cruise director is a former "Miss Colombia"....we rarely saw her. We rarely saw the Captain. None of the fish at any of the restaurants are eatable....sent the fish back every time....never came back any better (this is unacceptable). The breakfast in the main dining room was good. Overall service was average. They never tell you when they are having a dress-up (elegant) night. We did like the entertainment in the Windjammer Bar (Keiffer Wiley). Disembarkation process was average. Read Less

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