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5,887 Repositioning Cruise Reviews

The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost ... Read More
The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost like a third world country port, to the embarkation in Vancouver was a tribute to total ineptitude. We had a dining room table for 11 but from the first night till the 5th nite on a10 day cruise one other couple and ourselves where the only one to actually dine. We asked repeatedly to have us moved to another smaller table but they refused.. Finally on the 8th day they moved us to another table and had another gentleman from open dining join us for the remainder of the cruise. We had booked over $1000 in excursions throughout the cruise. Each and Every one was a disaster. Misinformation, misdirection to meeting places etc.. They took us to Solvang California at 9:30 AM and the stores didn't open until 10:00AM. One excursion was scheduled for 9:30 AM and we received notice at 8: AM the same day that the cruise had been moved to 2:30PM after we had gotten up at 6:30AM in order to make the original departure time. We received so much credit back for complaints that we had enough to buy a new iPad and pay for a medical visit to the ships Dr. The Summit and the Infinity had noted they were refurbished recently but the Summit had spots and stains all over the upholstery in the Dining room and rust everywhere on both ships. They did update the area they added for the Blu Restaurant and the Aquaclass rooms but the rest were sorely neglected. Us plebians deserve some perks too!!!!! When we had to "tender"in several ports, I was almost afraid to get on the tender because of their poor condition and filthy windows and rust everywhere. I know this must sound lik esour grapes but we are faithful Celebrity cruisers and enjoy their cruises. We are booked on the new Edge in February and will be taking it again on a transatlantic in 2019 with a transatlantic in the fall of 2019, so we do love Celebrity. We hope that these heralded renovations of the older ships include these two ships or they should take them our of service!!!!! Read Less
Sail Date May 2018
For our 40th anniversary, my wife and I decided to do something special, take a 7-day cruise on the Queen Mary II from Southampton, England to New York, May 11-17. I am writing to let you know why we will never do that again. On the ... Read More
For our 40th anniversary, my wife and I decided to do something special, take a 7-day cruise on the Queen Mary II from Southampton, England to New York, May 11-17. I am writing to let you know why we will never do that again. On the plus side, the room was very nice. Our steward was superb. The art gallery was excellent, and the entertainment was the best we have enjoyed on any of the multiple cruises we have taken previously on other cruise lines. We flew from Orlando, Florida to Paris and took a Viking river cruise. We then intended to fly to Heathrow and take the cruise home. Our problems with Cunard started on the last day of the river cruise. That night, we were informed that our flight from Paris to London had been cancelled due to a strike. Working with our travel agent, we were able to book an alternative flight. Cunard was informed of the change that evening and confirmed that we would be met at the airport to transfer to Southampton. Unfortunately, the next day, no Cunard representative was there when we left the baggage area. After waiting a while, my wife tried to call Cunard, but her cellphone stopped functioning. So, I left her with the bags to use a pay phone located at the end of the terminal. After going through your length tape messages, I finally reached some and explained the situation. The young woman pleasantly explained that Cunard was then talking with wife. Pleased, I asked for a direct phone number so I could avoid the lengthy process to reach an employee. She complied. I returned to my wife only to find she was not talking to anyone since her cellphone was still not working. We think Cunard was talking with our travel agent, who could not communicate with us because of the cellphone problem. I returned to the payphone. I dialed the number given me by the Cunard representative. I still had to listen to tapes, but when I reached the appropriate office, the line went dead. That happened three straight times. The phone then stopped taking my credit card. I returned to my wife. We had been there close to three hours by then with no apparent change. Reluctantly, I went back to the phone and used the old number. Naturally, I was put on hold because operators were “assisting other customers.” After about 10 minutes, I finally reached a woman who identified herself as Stacy. She listened to my concerns and then said she would put me on hold while she checked things out. I was put on hold. Within 30 seconds, I was disconnected again. At that point, I gave up. When I returned to the luggage, my wife told me a Cunard representative had just arrived. He was very nice and told us he had just been called, hours after we arrived at the airport. It was now almost mid-afternoon. The driver realized we had not eaten anything since arriving at Heathrow because I was at the payphone and my wife had to stay with the luggage. So, he stopped at grocery store so we could buy food for dinner. When my wife called Cunard later about the long delay at Heathrow, she was stunned to be told it was our fault and that a driver had been contacted as “as soon as” Cunard learned we were stranded. That’s simply not true. Cunard had been informed the night before, and the driver confirmed he had not been contacted until three hours after we arrived in the terminal. The delay at the airport alone should have warned us of the troubled waters ahead, but we continued anyway. We probably should have flown home. The hotel was nice, and in the morning, as promised, a taxi came to take us to the boat. When we arrived, luggage was handled efficiently. When we entered the terminal, an official directed us to sit and not go upstairs because crowding on the upper floor. We joined many others on chairs scattered about on the first floor. The official then began chatting with a colleague. Meanwhile, many people arriving after us went up the escalator. I finally interrupted the officials’ conversation and asked if we could go upstairs. The official who had stopped us before shrugged and said, “Why not?” Somewhat nonplussed by the behavior, we went to the second floor, got green passes and found seats. When our number was called, we were efficiently directed to the next available clerk and allowed to proceed. After passing through security, everything stopped. There was no announcement, but, upon asking a security woman, we were informed that, anytime a large boat went by, the dock disengaged. We were stunned that such a problem still existed given Cunard’s longevity. On the positive side, there were seats where we were located. Others were not so fortunate. I have a bad back and cannot stand for very long, so the available seats were greatly appreciated. In addition, we waited so long that our luggage arrived in the room before we did. Because of dietary restrictions, we decided to skip the dining room and go the buffet. We were disappointed in the design of the buffet area, which guaranteed everyone ran into each other and that one person could accidently block an entire area. The food, which was average at best, consistently ran out. Waiters occasionally bussed tables and often had to be asked to assistance. That disinterested approach to service was consistent. By and large, most of the employees ignored the guests and seemed unhappy. We have no idea why, but, perhaps, they heard the same grumbles we did. The staff member manning the tour desk next the pursers was actually sullen and rude. We simply asked for an emergency number should buses not be available in New York to take us to La Guardia. My wife declined to talk to him after that. In contrast, the staff at the pursers’ desk were uniformly nice and helpful. Breakfast and lunch were logistical nightmares. We began timing meals to try to avoid as much of a crush as possible. Conversations with other guests confirmed that they, too, were enduring the same difficulties. My wife and I have been on at least 15 previous cruises on various lines. This was the most-chaotic situation we have encountered. Activities during the day were very limited. The library was excellent, and I spent the mornings there. In the afternoon, I played social bridge. That was obviously an afterthought. On two occasions, the door to the bridge room was not open or marked. The first time, the woman apparently responsible for setting out the cards couldn’t find the room. We together discovered the door was closed. Eventually, no staff member showed up, so I daily distributed the cards and scoresheets. I also cleaned up. Such confusion was normal. The guide giving a large group of us a tour of the ship had no microphone. She finally gave up and called her boss to take half of the group. The glass, outside elevator was located behind a closed door with no sign to indicate its presence. I have no idea how my wife found it. We both got lost trying to find Connections and couldn’t locate the art gallery without assistance. We often passed people repeatedly as they, too, tried to get their bearings. Even staff members were little help. One just shrugged and told us that “everyone gets lost.” We talked to people who had been on the ship for more than 130 days as part of the around-the-world cruise, and they still didn’t understand the layout. We wanted to see the planetarium show and went down earlier each day to get tickets. We never did receive any because, as others noted, people who had previously been on the ship knew to arrive as much as 45 minutes early and went to repeat performances. Cunard staff made no effort to ensure that newly arrived guests had even one chance. After being repeatedly told that the individuals presenting talks were unfirmly boring and, in one case, indecipherable, we skipped that option. Since I have taught Elder Hostel classes on various topics for more than 20 years, I carefully avoid disinterested and disengaged speakers anyway. The weather precluded walking outside for all but the hardiest, but the pool was too cold for swimming. Normally, at home, my wife and I swim daily. As a result, we contented ourselves by walking up and down the stairs. We went early to the theater, assuming a crowd, but seats were never a problem except for the pillars seemingly placed throughout the room for the sole purpose to block views. Multiple seats were simply unusable. Nevertheless, the opera singer, comedian and Cunard singers really stood out for their performances. So was the harpist. Upon disembarkation, we gathered as requested on time in the theater. Nothing happened for close to 30 minutes after the planned departure time. Then the young woman who led our initial tour of the ship came in and shouted something. Inexplicably, she still hadn’t been given a microphone nor, apparently, did she have access to the sound equipment in the facility. A young man who entered a few minutes later did arrive properly equipped. We were so happy to be able to leave and remain saddened that Cunard, which was so noted for courtesy and service, should have declined to such a level. Read Less
Sail Date May 2018
This was my first cruise with Princess and as a result of my experience, it will definitely be my last. Prior to booking, I had this impression that Princess was an elite cruising brand. I expected more of them than I would a Carnival, ... Read More
This was my first cruise with Princess and as a result of my experience, it will definitely be my last. Prior to booking, I had this impression that Princess was an elite cruising brand. I expected more of them than I would a Carnival, Norwegian or Royal Caribbean cruise line. I could not have been more wrong. Let's start with the PROS since its a short list. PROS: Embarkation - Princess is very organized. I was on the ship in less than 20 minutes from my arrival to the pier. I have NEVER gotten on a ship that fast before. There was no haggling to buy onboard packages and no pressure to take pictures. It was the most quickest, easiest embarkation I have ever experienced. Shore Excursions - I really liked that while the Excursions desk was not always manned that they had iPads at the desk so I could book excursions during their non-operating hours. I struggled whether to add this to the CONS list really, because the Excursions desk was closed before and during our sail away period, but I do like that I had this as an option. I like to book my excursions as soon as I get on the ship. I later learned I could have booked them in my room via the TV. Entertainment - I really enjoyed some of the musical talent on this ship. I learned of some new artistic gems like George Thursting that I now follow through social media. Love them. Folks, that's where my PROS list ends. Let's dive into everything that made this cruise horrible and left me vowing to NEVER cruise with Princess again. CONS: Bed Bug (in Room B249) - I usually don't sleep much, if at all, the night before a cruise, because I am busy packing and getting my house (and life) prepared for my extensive departure, so I usually make up for that sleep the first night on the ship. This cruise was no exception. I grabbed a bite to eat and booked my excursions once I got on board and I headed straight to my room to snooze. After we set sailed, I got up to grab something out of my bag and when I returned to the bed I noticed what looked like a bed bug crawling over the duvet cover. I screamed! I ran outside where the cabin steward was. He came in looking embarrassed, but not surprised, and scooped the bug into a glass jar. I was mortified. All I could think was how grateful I was that I had not unpacked yet. I did NOT want to take any of these critters home with me. I hear bed bugs are horrible to get rid of. I went straight to the reception desk to report it. Its the first night, so there's a long line. I patiently wait. When I get to the line, the service desk rep (Ignacio and Aracelli) said there was not much they could do besides send someone to investigate and clean the room since the ship was sold out. They did not offer me some place to sit or rest at during this 2-hour investigation. They did not offer me a complimentary beverage or meal. They did not apologize for the inconvenience. They did nothing, but "investigate." I stood on the side of the reception desk for 2 hours exhausted. I finally got back in line to see if there was an update, since NO ONE spoke to me during those 2 hours and only after I got back in line did someone call to check on the "investigation" and that's when I was told they were done and they did not find anything else (meaning another bug). For all I know, the investigation could have been completed an hour earlier. I return to my room alone. Visibly shaken, they did not offer to escort me to my room to reassure me and show me their findings. No one was there when I arrived. It was hours later when the cabin steward supervisor and my cabin steward returned to tell me the supervisor found nothing. I asked if I would be able to get checked by medical - something the front desk rep said I would be able to get as a courtesy to check for bed bug bites - and the supervisor told me NO. He said the ship doctor is not like a doctor on land, they're expensive, so I would have to pay for this myself. Um... OK! I was done after this. Done. He treated me like I was an inconvenience. Very hostile. I never unpacked my bag. I kept it closed the entire cruise and I checked my room for bed bugs each and every day. I tried not to let this ruin my trip cuz then I would definitely be on the losing end. I tried to make the best of it. Ship - Its old. Real old. Very dated. There's rust, mildew and mold everywhere. While I stood in line at the guest desk, I noticed there were multiple leaks from the ceiling. Also, the layout makes no sense. They give each deck a name. For example: Deck # 11 is named Baja and Deck # 15 is named Lido. Instead of referring to the deck number, you had to learn the deck names, because that is how they were referenced. It was so cooky. Then there were only so many elevator banks. I believe there were three or four for the entire ship and one or two of those only went to a few floors. There were no machines for people to add money to their room card/key. Everything went through the very incompetent guest desk. And they had to escalate everything. No one at the desk could make a decision at their level. No one was empowered to just do common sense things for guests. While I waited for my bed bug investigation, I heard a man with Platinum Level Status get upset over his beverage package and how someone screwed it up. I stood there thinking: If this guy is a loyal Princess cruiser and they treat him like that, how should I expect them to treat me? Not good, folks. Not good. Dining - I actually like the seating in the buffet dining areas. I liked that there were pub seating that looked directly out the window, so if you're a party of one you're only taking one seat and not an entire table. That's where my likes end. The food options were very limited and buffet small. It was about one-third of the size of the buffet area on the average Norwegian ship. Horrible! I made due, but I was just shocked. In Conclusion: The pros definitely did not outweigh the cons. I cannot justify the cost of the average Princess cruise for me to try the brand again. Outside of wanting to experience the Princess brand, I really chose this sailing because it was going to the ABC islands and it was full of smart at sea days. Heed my warnings. If nothing else, stay away from this ship unless you've cruised it before and know what to expect. Read Less
Sail Date May 2018
If I could rate it minus 10 I would. This was our first cruise experience and likely the last. Ship is small and is layed out poorly. Food is just BAD! Its like an ant hill trying to get around. Most of the staff cannot speak English, ... Read More
If I could rate it minus 10 I would. This was our first cruise experience and likely the last. Ship is small and is layed out poorly. Food is just BAD! Its like an ant hill trying to get around. Most of the staff cannot speak English, nor answer any questions. Princess screwed up my airfare TWICE. Their computer system is CONSTANTLY going down. The entertainment was sub par. The entire loading unloading process is a disorganized mess, and they dont care. You DO NOT get a value for your money. The only positive thing I was surprised at the size of our stateroom, it was fair sized. This was what they called a repositioning cruise, which translates to princess wants to get as much money as possible out if their patrons as possible and make money to move the ship to a new area for tour season. I will NEVER recommend princess. Every positive thing I was ever told about cruises was Not what we experienced. Read Less
Sail Date May 2018
Sailed with a group of 16 friends which included spouses and kids. The group had fun spending time together however, the service was not acceptable. With a few exceptions, the crew was rarely engaged, inattentive, uninterested, poorly ... Read More
Sailed with a group of 16 friends which included spouses and kids. The group had fun spending time together however, the service was not acceptable. With a few exceptions, the crew was rarely engaged, inattentive, uninterested, poorly trained and just not friendly. More like mindless robots rather than highly trained friendly helpful crew. This seemed rather unusual as I've always had a great experiences on other cruises: Royal Caribbean, Holland America and Celebrity. Their crew are typically cheerful and engaged and helpful with their patrons. I found this rather surprising as it wasn't just one or two problem crew members but the majority were like that. It was the strangest experience. Food quality was fine. We usually went to the dining room or buffet. Selection at the buffet could have been better. The food quality there was solid at both places. Public washrooms were filthy. This was my first and last cruise with Princess. There are too many other options out there for me to want to give Princess another try. Read Less
Sail Date May 2018
From embarcation in Shanghai, where no one from princess could be found. You had to shove and push your way for over 500 metres inside terminal. People in wheelchairs pushing there luggage through the terminal with not even 1 staff member ... Read More
From embarcation in Shanghai, where no one from princess could be found. You had to shove and push your way for over 500 metres inside terminal. People in wheelchairs pushing there luggage through the terminal with not even 1 staff member from princess to even tell you you where in the right terminal! No queues, just passengers pushing and shoving. The captain blamed the late arrival of the ship. The real reason, princess crew to lazy to help, and couldn’t be bothered to send anybody to take luggage on outside of terminal , staff to help people to properly que up, or just to direct people to right terminal! Most passengers only found the right terminal because they went to terminal 1 where another ship was embracing passengers. I have to tell you that the 3 terminals are probably 1 kilometre apart!. We took 3 1/2 hours to board, others took up to 5 hours to board. This ship was a nightmare. Don’t be fooled. This ship has no public space to the amount of people she carries. Everywhere you go there are no seats to sit. On sea days you que for everything, from a cup of coffee, which takes more than 1/2 an hour, then you can’t find a seat to sit down..The grand class ship has double the public space than this ship. The food suffers the same problem, they can’t handle cooking for over 5000 thousand every meal. The food in the main dinning rooms and the buffet is very poor quality. Ships have gotten bigger, prices have come down, something has to give? If you cruised 15 years ago, and compare with what you get now. It’s like night to day! The service is exactly the same. How do they find staff for all these ships there building each year. Most of the staff don’t speak English which is a bit of a problem when most of your customers only speak English. The ques at the customers service desk for the first 5 days had to be seen to be believed. They weren’t there to say how good a job they were doing! My balcony door was broken and couldn’t get it to open. It took 3days and several phone calls to staff who barely spoke English, for them to come to fix the door. After reading the reviews on cruise critic about this ship, princess should be ashamed to have this ship in there fleet. To anyone who think this was a good ship,you need to wake up, don’t listen to there crap about how good they are, which they drum into you from the moment you walk on. This cruise is a nightmare! Read Less
Sail Date May 2018
This was the worst cruise we have been on! 4hrs to board ship! no tea or coffee in dining room! compulsory gratuities 10euro pp per night!pay for shuttles to town! Never been compulsory on other cruises. No sweet wine with lunch/tea ... Read More
This was the worst cruise we have been on! 4hrs to board ship! no tea or coffee in dining room! compulsory gratuities 10euro pp per night!pay for shuttles to town! Never been compulsory on other cruises. No sweet wine with lunch/tea included in package.After 5days English Breakfast Teabags were like gold couldn't find them anywhere. The pushing,shoving yelling by the Italians was unbearable. Music on the back pool area was the same everyday with only 4 English songs played. Our tea seating was 8.45 with 3 lovely couples on our table served by wonderful waiters. The bistro areas were a challenge with people pushing in but the food was ok. The tour organisation was a shambles both waiting to leave and getting back with sometimes 5 buses arriving at the same time to board the ship. Didn't get on till after sailing time. One of our tours has a couple with mobility problems, we had to cut short our walking experience due to their incapability to keep up. They should not have been allowed to do the tour as it was all walking and we believe this person was air lifted for heart problems 4 days prior. Spent unbelievable amount of time in queues at the service desk, given wrong information, wrong name on replacement cabin card couldn't get off ship had to go back and replace it. Had to change cabins for re-positioning cruise, first room was deck above the dance floor absolute hell! music, yelling till 2pm. next room took 3 replacement cards for cabin card to work-had to go to service desk for each card.Cabin staff fantastic. Service desk is position near the piano area which made it almost impossible to hear and communicate with almost non English speaking staff. Our shore experiences made up for the ship experience. Read Less
Sail Date April 2018
My husband and I wanted to do a transatlantic cruise to Europe from Miami since long time ago, and after trying many other cruise lines we decided to try Norwegian "Big Mistake" The ship was old, falling apart, rusty, the food ... Read More
My husband and I wanted to do a transatlantic cruise to Europe from Miami since long time ago, and after trying many other cruise lines we decided to try Norwegian "Big Mistake" The ship was old, falling apart, rusty, the food was terrible, and the entertainment was not the best. The ship was understaffed, poorly trained, and the menus were the same every single day. If you do a cruise for 14 days you have to be creative. \ After being 7 days in the water we made our first stop in Ponta Delgada on a Sunday where almost everything was closed, and the Captain gave us 2 extra hours to be in that place. When we got to Lisbon they just stopped for a couple of hours, and it was not enough to see such an important and beautiful city. There was not variety of food, and the quality was poor. We tried the specialty restaurants and were not that great,but they also had the same menu every single day. We got offered an upgrade a few months before our trip and they asked us to put a bid for a mini suite or a family suite, we got the upgrade from the balcony to a mini suite and it was a total fiasco, the room was not that big and the distribution of the space was really bad, I am petite and skinny, and couldn't even move to adjust the clothing into the closet right next to the bed, the drawers for the extra clothing were broken, and the chairs inside the room were full of rust and one of them had a piece of the leg missing, when we made a complain they sent us a bottle of wine with 3 chocolate strawberries, and 2 dirty bathrobes "disgusting" The whole trip started with 4 hours of lines before boarding. Nobody says anything, and nobody knows nothing in there. I will be firing my travel agent after this trip. Never again with Norwegian. Read Less
Sail Date April 2018
Choose cruise because the iteniary was interesting with stops in NYC, Newfoundland and Ireland. Ship is very lovely but the food services are TERRIBLE. The food preparation, service (never hot in serving temperature), quality and ... Read More
Choose cruise because the iteniary was interesting with stops in NYC, Newfoundland and Ireland. Ship is very lovely but the food services are TERRIBLE. The food preparation, service (never hot in serving temperature), quality and selection of food venues is the worst of any of my over 1000 sailing days on various lines. Basically only 2 inside restaurant choices for lunch daily. Both serving below average food in selection and quality. Do not open the Japanese restaurant nor the IndoChina for addition luncheon variety except on shore days, which makes no sense. Other than the IndoChina restaurant, menus remained the same in all the inside restaurants for an entire cruise. Not even Evening Specials. Think the only reason for keeping the Atlantide Restaurant open (the worst of all the eating places) is to drive passengers to the 2 pricey optional restaurant choices.....neither of which is outstanding. The best food is offered in outside venues with no enclosures for weather considerations. This is true of both lunch and dinner. The Grill serves hot food and good service. The Pizza Parlor is also excellent. The Italian restaurant, which you would expect to be outstanding due to the ship's owner ship is barely adequate. Menu does not include such staples as meatballs, sausages, Ceasar Salad or cannolis. Gravy ( sauce) is ok but not authentic Italian taste or quality. The bar service was very good as well as the nightly entertainment in the bar. Overall entertainment was amateurish with young on- board singers and dancers and a couple of guests. No professionals. Activities on the ship definitely designed for non-active seniors. The usual bingo, trivia games,etc. Cabins and the ship in general were clean, modern and very pleasing. Excursions were fun and well handled by the staff as were the post trip hotel accommodations and transfers. Read Less
Sail Date April 2018
MSC SINFONIA CRUISE ITINERARY – DURBAN, SOUTH AFRICA TO VENICE – 20 APRIL 2018 – 14 MAY 2018 GOOD COMMENTS 1. The whole of the ship was always clean and tidy 2. Medical Centre – Unfortunately I had ... Read More
MSC SINFONIA CRUISE ITINERARY – DURBAN, SOUTH AFRICA TO VENICE – 20 APRIL 2018 – 14 MAY 2018 GOOD COMMENTS 1. The whole of the ship was always clean and tidy 2. Medical Centre – Unfortunately I had to attend the medical centre. The consultation by the doctor was excellent and thorough. The Medical Centre was well organised and very busy. (It was difficult to find as we followed the signs and then suddenly they stopped so it took some time to find which isn’t ideal when feeling ill). 3. Cabin Attendant – I Ketut Suastika did an excellent job. Waiter in the main dining room in the evening – Warnaya looked after us well despite having very little help when his assistant left the ship in Mauritius (our second stop) as he was at the end of his contract. No one replaced him. With having no help to serve the food it was constantly cold including the plates the food was served on. English breakfast in the main dining room was constantly cold every morning. After 6 days we spoke to the Maitre D’ (Luigi),see below. He arranged for the Head Waiter, Adrian, to take my order each morning and ensure it was hot when served. They both did an excellent job following my complaint. 4. A leaky sprinkler in the cabin caused problems for a few days but was dealt with promptly and caused us no hassle as they worked on it when we were out of the cabin. BAD COMMENTS 1. As mentioned above after complaining about the food in the main restaurant being cold Luigi took this complaint over and dealt with it. At the beginning of the cruise I sent 3 evening meals back to the kitchen. Food was placed on cold plates so when served the food was too cold to eat. Our initial complaint was made to Reception on Sunday, 22 April, when we were assured the matter would be dealt with and we would be kept informed. When the situation remained the same and we had had no information, we went back to Reception on Thursday, 26 April. It was then that the receptionist called Luigi and he took our concerns over. 2. Self Service Restaurant – Deck 11 – Awful choice of hot food at lunchtime – mainly stews (these were cold). After 20 plus cruises including MSC, Celebrity, Thomson, Princess, Royal Caribbean, NCL the Sinfonia ship is the worse self-service restaurant for choice and quality of food. The only positive comment I could make is that the cold meat, salad and bread was enjoyable at lunchtime along with the desserts, although again there the choice was very limited. 3. We found the hand sanitiser machines empty regularly. These should be a priority to avoid illness. This was reported to Reception on 22 April, they said they were aware of the situation, but nothing changed during the cruise. 4. Entertainment – The entertainment was no comparison to other ships. Poor male singer. The Cruise Director was conspicuous by his absence – we never saw him around the ship like you do on other cruise lines. The shows seen on other cruise lines are very professional but the shows here (especially the singing and dancing shows) were very poor in comparison. 5. Having mentioned previously we have been on 4 MSC cruises over the years and also with other companies but feel Sinfonia is the worst managed ship out of them all. There was an attitude which was at times all too apparent – we wondered at times if crew were being trained on this long cruise and so were not working towards the level of service we have come to expect on our previous cruises. Quite frankly some staff did not seem interested. For example, newspapers were available on board. We ordered one to be collected from reception at 8-45am. When we went to collect it at 9-30am it had not been printed. We were asked to go back in an hour. It was 2pm when we returned, and it had still not been printed. We eventually got it at 3pm, six and a half hours late after three visits to Reception. 6. People arriving back from the Petra trip which was organised by the ship missed their first-sitting slot in the main restaurant so therefore we had to eat our evening meal in the Self Service Restaurant only to find one half of the self service restaurant had been closed off and not in use. There was nowhere for people to sit to have their meal, this situation should have been anticipated. 7. The last 2 evenings of the cruise the bars had no stock of tonic. The last night of the cruise the bars had no stock of Bitter Lemon, Cider, Coke or Sprite. Obviously not enough had been ordered. 8. The “Daily Program” did not contain enough information compared to other cruise lines. It was virtually the same every day. 9. We had 11 days at sea and were looking forward to having 3 full days in Katakolon, Kotor and Split to find these stops were for half days only. This was very disappointing but no doubt due to half days in port being cheaper as opposed to a full day costing more. The itinerary did specify this but it was still a big disappointment. As previously stated this was our fourth cruise with MSC. Whilst we could not say that it is our favourite cruise line, we have never encountered problems such as these before. Read Less
Sail Date April 2018
We arrived on time and then had to wait 3 hours before we could check in. Electrical plugs did not work in cabin. Took me a day and three staff members that could not plug into the sockets to finally get an electrician, who after ... Read More
We arrived on time and then had to wait 3 hours before we could check in. Electrical plugs did not work in cabin. Took me a day and three staff members that could not plug into the sockets to finally get an electrician, who after considerable effort was able to angle the plug downward, prey up ward and jam it in, said, (if it is even possible for anyone to believe this), "All the plug ins on the ship are child proofed, I cannot I cannot make yours different without doing it to every plug on the ship." When I responded, you do not mean that it is child proofed but that it is also customer proofed and your own staff proofed, because after 4 hours and 4 different people trying no one could get that plug in." He then agreed to go get his tools and fix the plug. None of the gym equipment works. The various measure from miles to heart monitors to TV's nothing works. We made reservations for a show and when we got there 10 minutes early their were no seats for us. Getting up at 4:30 am to have breakfast in there "all night restaurant" they never had any coffee, food or as in this morning as I write this a bit pissed off even a seat. They told me I had to leave and go sit elsewhere because they were going to vacuum. When I asked if I could have a glass of water, a scowling staff simply slid over a glass that had water in it and had been clearly standing on the counter all night. No ice and could well have been someones discard hours before.. Needing full internet service that did not work. I had to stand 4 different times in a line 8 to 15 people deep to get assistance from the one IT person the ship offered. I literally spent hours in that line, coming back again and again until they were forced to provide the connection I had paid an extra $300+ for. Wanting to go on an excursion that had been sold out, we asked if there was anyway we would be able to hire a cab or other transportation and were told," We do not help with that, we only have information about our excursions if you are not on one you are on your own." The bedroom TV, are tiny,you cannot see them well from the bed nor can you use the remote without getting up out of bed and going over to the TV. The food runs bad with few exceptions. All of the restaurants serve identical menus. We have been on a great many cruises, never have i seen a more poorly trained staff or a ship with such an unhappy and unwelcoming group. Norwegian - Never again. Read Less
Sail Date April 2018
My husband and I are retired and decided a Transatlantic cruise was on our bucket list. When we saw the price of this repositioning cruise, we couldn't resist! We didn't know what we were in for! When booking, I accidentally ... Read More
My husband and I are retired and decided a Transatlantic cruise was on our bucket list. When we saw the price of this repositioning cruise, we couldn't resist! We didn't know what we were in for! When booking, I accidentally chose the dining package and free internet as my free package instead of the beverage package and free internet.  When I tried to change, I was told I could only change if I paid an additional amount per day up front.  Doesn't seem like a free perk if I have to pay for it!  So I was stuck with a dining package that I did not use. In New York, we had an appointment to get on the ship at 0930.  So we got up early, had a rushed breakfast, and got down to the ship, expecting to check in and get on board. Imagine our surprise when we didn't board until after 1300 and were told that, even if all had gone perfectly, we still wouldn't have been allowed to board until after 1200.  But there was a delay, supposedly caused by Customs, so everyone was lined up, no seats were even available, and, in spite of the delay not being our fault, no remuneration or apology was offered.  First five days were uneventful other than a rough sea and decks being closed.  Finding out that the vast majority of activities on board required a further outlay of cash was rather disappointing.  Finding out the big shows required even more cash was very disappointing!  I have never been on board a ship that required so many additional charges!  Even the majority of restaurants were paid!   With decks 6, 7, and 8 all being open to each other, the stench of the smoking area was horrible!  The smoke doesn't apparently know it is supposed to stay outside when people are coming in and out of the doors.  It reeked of tobacco smoke all around the area on all three decks.  Additionally, being open meant that there are few (If any) quiet areas.  The noise is constant especially when some event like Deal or No Deal or anything being done in that particular area is on. A friend had arranged for a Bon Voyage package in our room.  The next day, we had to request a smaller plate so the cake fit in the fridge.  The steward didn't cover it so it was quickly stale.  We ended up having to take the decorations down ourselves after they started to come down but weren't taken away.  The entire trip, the only time housekeeping carts were not in the hallways was after 10 pm. Watching some of the guests on Larks trying to get past them was difficult to watch. Several times, we helped to move one to assist one of these passengers. Our first restaurant was the Manhattan.  The service was terrible but the food was okay.  We didn't even have dessert because the waiter never came back to our table after the initial service of our food! The next night (and all subsequent nights) we ate at Taste.  The maitre d', Cielo Romo, was AMAZING, apologizing to us for the prior night's service and making our night special!  The waiter, Donny, was friendly, sweet, and made the effort to learn our names!  You need more employees like these two! They both deserve a raise or additional paid vacation or something! The Garden Buffet was okay, the chefs/servers were not very friendly.  The staff who came around in the morning with pastries were a delight!  The food was great at breakfast and adequate the rest of the day.  We joked that the theme nights just meant the same food served differently!  The service at the spa was awesome!  The young lady who was my massage therapist was extremely knowledgeable and I appreciated the consultation with the acupuncturist afterward.  However, prices were so high!   When we got to Punta Delgada, there were lines to get out but we were unconcerned as we had no excursions planned.  But after spending a pleasant day, we then had a long line to get back on board.  A couple more uneventful days and this was about when our steward started to pay some attention to us.  In Cobh, we had to go to the theater for our excursion.  We got numbers on the way in. After sitting for a bit, the young lady at the front mentioned that everyone in your party had to have the same numbers.  We ran to the back to get our friends, who were just coming in.  They had different numbers.  We spoke with staff at the door to try to get this straightened out.  The staff member was rude, not just to us but to several others who were there with the same problem.   There had been no notification of this policy and yet we were chastised like children for not knowing it!  We finally got it straightened out and went on our way to the Blarney Castle and Blarney Woolen Mills excursion.  The guide, although very nice, seemed more like someone they had grabbed last minute rather than a professional guide.  By the time we got to our destination, it boiled down to having enough time to see Blarney Castle OR Blarney Woolen Mills, there was not time to do both.  We were extremely disappointed! This was the one stop I was really looking forward to and there was no way we had time to climb the castle and kiss the stone, given the long lines of passengers from our ship who were ahead of us.  It was all a big rush! The drive in each direction seemed longer than the tour itself.  And the tour of Cork, although interesting, was mostly just visible to one side of the bus or the other.  Would rather have had more time at Blarney! Next came Portland, once again no excursions.  Once again one of our best days.  If you get a chance, go to their D-day museum! Still a line to get off the boat but we didn't care.  Then a line for the bus to town.  Then a line to catch the bus from town.  Then a line to get back on board.  Guess we know why it is called Norwegian Cruise LINE. Next day was La Havre.  We were supposed to meet in the theater at 0700.  At 0645, the theater was not open and there was a line that stretched LITERALLY from the theater, to the Manhattan Room, and halfway back to the casino again!  After about an hour, we finally made it to the theater and then on board a bus.  The bus ended up breaking down and it was at this point that we realized that the tour guide had no idea when we had to be back!  The failure to change to local time compounded this problem!  Our much looked forward to tour of the D-day beaches became more of a rushed drive by with no lunch (as we had to choose between lunch or a rush through the museum) and a couple of stops!   For the amount we paid ($400 for 4 people) I expected better. When we arrived back at the ship, we were lined up for 50 (FIFTY) minutes, in the cold, trying to get back on board.  And what were we offered to make up for this travesty?  Once we were inside, we were offered tiny cups of hot chocolate. FYI, booze might have been a better choice! When it came time to disembark in Southampton, surprise surprise, massive lines again. My bill had been messed up, showing charges for excursions I had paid for before embarking so that took some time to fix, during which the person in charge of excursions (Ms Jeanne Grignola) refused to come out to speak with us, in spite of us requesting several times that she do so!  So, after completing that, as we stand in line to leave, the line comes to a complete stop apparently because the tide came in and the gangway had to be moved to another floor?  Don't they have tide tables so they know when this is going to happen?  Another hour of my life I will never have back!  So, to sum it up, 1) I am fairly certain people chosen at random from the public could have organized most events better than they were organized by Norwegian 2) they really need to have their employees work to be more friendly and 3) they really need to replan their excursions to give them more time or change the excursion to fit the time.  As of this moment, unless something radically changes my mind, I will NEVER recommend Norwegian to anyone and will probably randomly interrupt strangers talking about Norwegian in order to tell them my story. 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Sail Date April 2018
Boarding ship took over an hour, supervisor on smartphone, indifferent, check in lady rude & slow. Room was dirty including urine stains on toilet, towels torn and stained, bed made incorrectly. Buffet food bland, limited, tables had ... Read More
Boarding ship took over an hour, supervisor on smartphone, indifferent, check in lady rude & slow. Room was dirty including urine stains on toilet, towels torn and stained, bed made incorrectly. Buffet food bland, limited, tables had dirty dishes routinely up to 30 minutes. Main dining room food & service inconsistent, fish always inedible, supervisors almost non-existent. Qsine half of food inedible, Tuscany Grill food was good, service incompetent, Murano service excellent, lobster & rest tasteless, Lawn Grill was excellent. First Celebrity cruise shocked & disappointed, entertainment was first class throughout ship, every other department employees mostly rude, supervision lacking or non-existent. We have cruised HAL, Princess, MSC+ 150 days, this was our worst cruise ever. The good, we found out we are HAL people. This is a cattle shp they hardsell continually sometimes refusing to take no for an answer answer. If a cruise ship is has problems in personel or design when there is port everyday, not so noticable, but in a long crossing will become intolerable. Read Less
Sail Date April 2018
We chose this cruise because of the itinerary and we had been on 12 other WindStar cruises and had a good experience on all of them. This cruise was different. The food was horrible- repetitive, lacking fresh fruits and vegetables ... Read More
We chose this cruise because of the itinerary and we had been on 12 other WindStar cruises and had a good experience on all of them. This cruise was different. The food was horrible- repetitive, lacking fresh fruits and vegetables with a high concentration of carbs. For breakfast we had cold scrambled eggs and cold sausages with canned fruit. I even found a hair in my food. Even the desserts were boring - mousse and more mousse and bread pudding every day. The exact same lunch was served two days in a row. The salad bar consisted of the same boring ingredients every day. The service has gone downhill and the ship was very tired looking. After 10 Days only a couple of the wait staff knew our names and they certainly didn’t remember our preferences. The gym was a disgrace with only one properly functioning bicycle and several mornings no towels. The public carpeting was stained with ares of fraying. There were almost no activities on board. We had an extra sea day due to weather and the crew did nothing to fill the very long day. Everything is extra including a mandatory service charge All of this with an exorbitant price tag. On the plus side our cabin was spacious. Read Less
Sail Date April 2018
We had several issues in this trip but the ones that really worth a review are the food and the shore excursions. This was by far the worst food I've ever experienced on a ship, it's not only way below RCCL standards, but ... Read More
We had several issues in this trip but the ones that really worth a review are the food and the shore excursions. This was by far the worst food I've ever experienced on a ship, it's not only way below RCCL standards, but it's below any cruise line standards as well. This was beyond low quality, it's border line with a lack of respect for the passengers, I could not even relate the food to a dollar general type of cruise line, because in those cruise lines I recall having better food than here. The venue is big with lots of buffets but don't let it fool you: they are all repeated, almost no variety, they all have mostly the same. The quality was the worst I've ever tried (see the pic I've attached of what it was supposed to be chicken soup). They only offered 2 kinds of totally overcooked pasta during a 12 night cruise with the cheapest and more common sauces ever (cream sauce and tomato sauce. I've never saw a true pesto sauce or any of the hundreds sauces available for pasta). This remind me more of a college cafeteria than being on a cruise. The food was ALWAYS cold. The rice was so overcooked that seemed mashed potatoes, the "steaks"....that was the fun part. It was hard to figure out if it was steak or slices of a cold cut. It was funny when the chef would ask you "how would you like your steak, rare, medium or well done Madam?". There's no way to choose in a 1/8 of an inch slice of beef!. We went to the assigned restaurants, chef's table which is supposed to be of a higher standard and we also went to the specialties restaurants and they were all so but so disappointing!!!!!!!! everybody on the ship commented on this . I've complained during the trip, I got to talk to someone that was supposed to be the restaurant manager around day 5 but nothing happened. On the last day of the trip I complained again, the girl at the front desk called the manager and he was busy but he was supposed to reach out to me at some point during the evening which never happened. In regards to the shore excursions...we have arranged a lot of private tours for our different stops and then we've realized (thanks to other passengers because the information was kind of difficult to find around and if you don't stuck in your room watching the videos forget it), that RCCL had arranged disembarkation/check out times at the ports according to our decks (no reason explained) and by the time we were supposed to be out it was gonna be 12.50 pm plus immigration time, would have taken out around 1.30 or 2.00 pm!!!!!! BUT we were supposed to be back to the ship around 7.00pm and the trip to the center of the city from the port took around 2 hours each way...so tell me how on earth could we make it? we needed to cancel our pre-arranged tours and book with RCCL because if we did that, we would be granted earlier check out on ports....such a scam I have never expected this from RCCL. The worst thing, on top of that, was that the shore excursions they offered were terrible, I believe they chose the worst and cheapest suppliers in every port without even screening them. In one of the cities we stopped at, the "guide" didn't even know that some palaces were closed on Tuesdays (the day we stopped there). We let her know and she said "oh I never heard that, if you want to go let me know and I will check if it's open or not". Last, but not least, I'd like to mention that it's unacceptable that such a huge ship with over 5000 passengers don't have at least band aids, Advil and Pepto Bismol or those basic OTC meds for sale. I don't expect a boutique type of drugstore, but at least the very basic ones considering it's a long trip with terrible food. All cruise lines I've been to sell these. I've been told band aids could be requested from the front desk, but due to the bad experience of all passengers, you'd have waiting lines of at least an hour regardless of the time of the day. Who would want to wait an hour to ask for a band aid??? This is another thing I find totally abnormal, seeing people complaining all the time and standing for hours in the line. We have another cruise booked with RCCL for December but after this experience we're considering to cancel it. Read Less
Sail Date April 2018
This was our 36th Cruise overall and my 5th with NCL. For the past 7 years, we have cruised exclusively with Celebrity and have never found anything negative. Let me begin with positive comments. The entertainment was outstanding! ... Read More
This was our 36th Cruise overall and my 5th with NCL. For the past 7 years, we have cruised exclusively with Celebrity and have never found anything negative. Let me begin with positive comments. The entertainment was outstanding! Best ever on any cruise we have been on. The performers very talented. The cruise director Andre, was great. This was a 15 day transatlantic cruise and he made sure to schedule shows in the afternoon during the crossing. The food was inedible in the 2 main restaurants. The meat was tough, the chicken was like rubber, the side vegetables and soup was always cold. The buffet choices were very limited. The portions were unbelievably small. In the buffet, a turkey sandwich contained one thin slice of turkey. We actually took 6 sandwiches apart to make one sandwich. At breakfast I ordered a bagel with cream cheese and smoked salmon. I was server a half bagel with a smear of cream cheese that was barely visible to the naked eye. We had the ultimate drink package which allowed us to drink any brand of wine, liquor or any cocktail that was priced up to $15. That was great, but, it did not include water. There was a charge for water. We ate at four specialty restaurants. Cagney steak house was great. Tapanyake was wonderful and the Italian restaurant was also very good. However, Le Bistro was a big disappointment. They were completely disorganized. We were 4 at our table. 3 meals were served and the 4th meal was served 10 minutes later. Service was horrible. Food quality was no better than their regular restaurant. This is the first cruise that I have taken where Lobster Tails were not served on the last night. The last nights meal was no different than the other inedible meals. Embarkation was very easy. Debarkation was a nightmare. The luggage was on a carousel justly like the airports use. After wailing 20 minutes and not seeing any of our luggage, a fellow passenger told us that he found his bags against a back wall of the terminal. We went to the was and found our luggage. There were about 100 pieces of luggage there while nervous passengers were watching the carousel. I will never sail with NCL again. Read Less
Sail Date April 2018
We thought Regent Seven Seas was a "premium" cruise line. It's not. From the first day there were problems. In our cabin, we tried to turn on the tv to see the safety information. The tv didn't work, so we tried to ... Read More
We thought Regent Seven Seas was a "premium" cruise line. It's not. From the first day there were problems. In our cabin, we tried to turn on the tv to see the safety information. The tv didn't work, so we tried to call someone to fix the tv. The phone didn't work either. One night we turned on the bathroom faucet and muddy, dirty water came out and didn't clear up until the next day or so. Another night the toilet didn't work. Our bathroom door wouldn't shut. After workmen came to fix it, when they left we tried to open it and the handle fell off. The food was mediocre. The waitstaff in the restaurants kept getting the orders wrong, or forgot to bring orders at all. The reception clerks were perfunctory and didn't seem to know what they were doing. The "unlimited" wi-fi either didn't work at all on some days or on other days it was intermittent and slow. There was a big leak in our bathroom. Our shower didn't drain, so we showered in pools of water. The women's public rest rooms had broken toilet seats and doors. The wallpaper on one of the walls in our cabin was peeling off, so workmen had to come in and replace it. We had hoped for a relaxing and pleasant cruise, but with the constant stream of workmen coming in and out of our cabin to fix things, it was one interruption after another. By the end of the cruise, I had a serious eye infection and both my wife and I had severe allergy problems, probably from exposure to all the work dust and fumes. Maybe things changed when Regent was taken over by Norwegian Cruise Lines and Apollo Mgt. That's what other passengers told us. They are obviously trying to cut back and have turned what may have once been an upscale cruise line into a mediocre one, certainly not worth the money they charge. Read Less
Sail Date April 2018
This was a repositioning cruise right after dry dock. Embarking was delayed for inspections. The passengers were told to wait in the terminal....except the terminal was FULL so they moved more people to a different terminal. We sat ... Read More
This was a repositioning cruise right after dry dock. Embarking was delayed for inspections. The passengers were told to wait in the terminal....except the terminal was FULL so they moved more people to a different terminal. We sat outside on a bench for 3 hours with no water or facilities. When we were permitted inside another wait. Got to our room and asked our room steward for a wedge for the head of the bed. He didn't know what we were talking about so he asked his housekeeping supervisor who also had no idea. We met the Hotel Manager, Carlo, at the Cruise Critic meet and greet and asked him for some help. finally got what we needed after the first night. At dinner, for an apology by the captain and offered a FREE wine or beer. I asked for a diet coke instead and was told there would be a charge for the diet coke. Remember beer and wine were FREE. Our assistant waiter was a disaster, our poor waiter needed to do both jobs. She couldn't carry the food from the kitchen to the dining room so the waiter carried 10 meals, she carried 3. The drinks were never refilled, the tables were not cleared. She just stood around. As an elite, we get free laundry. We put the laundry in 4 days before disembarkation in Barcelona. We hadn't got the closes back, so we were forced to go to the laundromat because we ran out of clean clothes. We screamed and hollered for our laundry to be returned so that we could pack. The WET laundry was returned at 9:30PM.....and we still had to pack. The best part of this cruise was disembarking...This is only a few of the problems we encountered Read Less
Sail Date April 2018
This was the worst cruise we have been on in over 60 cruises. The ship was in Dry Dock and when it came out it really was not ready for guests. When we reached our cabin we found some ones excrement in the bowl in our bathroom. When we ... Read More
This was the worst cruise we have been on in over 60 cruises. The ship was in Dry Dock and when it came out it really was not ready for guests. When we reached our cabin we found some ones excrement in the bowl in our bathroom. When we told our cabin person he told us he had let guest services know about it and that the bowl would not flush in the morning, and they still had not taken care of it. We waited about an hour till it was taken care of, but no one came to sanitize it. We will be getting in touch with the CDC about this situation. They really had no idea who came to the muster drill, the scanner was not working, and no one took cabin numbers, putting everyone on board in danger in the event of real trouble at sea. We went to dinner and when we came back my wife went in for a shower, when she came out of the shower she realized there was no towels or robes in the bathroom, just the bath mat. I called down for towels 3 times, it took close to an hour before they were brought to the cabin. my wife dried herself with the bath mat. We had no air conditioning For the first two days they said it was fixed but it was not. We had to have someone work on our bowl in the bathroom 3 or four times. The same with the air conditioning. The first 7 days of this 14 day cruise where pure hell, the second 7 days where better. We sent food back more times on this cruises then we have in our 60+ cruises before this, and so did our table mates. We have 3 more Princess cruises booked, and are about to cancel them! Read Less
Sail Date April 2018
We chose this cruise for the Itinerary. Unfortunately the captain canceled Oregon port due to weather and said they would sail straight to Nanaimo from San Francisco. The service on this ship was really lacking, compared with previous ... Read More
We chose this cruise for the Itinerary. Unfortunately the captain canceled Oregon port due to weather and said they would sail straight to Nanaimo from San Francisco. The service on this ship was really lacking, compared with previous cruises we have been on. The staff do not seem to be happy or enjoy what they are doing, with the exception of a few. Light fixtures in hallway dripping water, so we had to step over a soaked/stinky carpet outside our door. We mentioned to our steward & showed him, he just said he knew & had made someone aware but no one comes to fix it. It left us wondering if that's what we can quiet visible see, then what can't we see. Lost luggage that we had to find ourselves. Pre-paid room order had to be called for 4 times over 3 hours before it arrived. Sewer smell came & went for the 3 days we were onboard, we disembarked at San Fransciso on the 3rd of 7 nights! Read Less
Sail Date April 2018
We chose this Cruise on the Crown Princess because of the variety of ports for 25 days. It had just come out of dry dock and full of problems...leaks in many places, laundry facilities not working, vibrations, late and unprepared ... Read More
We chose this Cruise on the Crown Princess because of the variety of ports for 25 days. It had just come out of dry dock and full of problems...leaks in many places, laundry facilities not working, vibrations, late and unprepared check-in and the worst selection of food lacking any imagination. The hallways had ripped wall paper, the cabin carpeting was old and the ship had an elevator that had water leakage, so it was closed most of the cruise. The entertainment was very good. However, there was boring lectures during the day; no exciting topics. The manager of the Customer Relations was very rude to several people when they were upset about the laundry facilities not working. When we expressed our problems with this cruise, the Captains Club manger said "You should have booked a newer ship". The theater on the ship was too small and filled. In order to get a seat, you had to be there 1/2 hour early.The fitness activities were lacking classes.The shore excursions from the ship were above average tour guides.Thank goodness for Cruise Critic...we were able to sign up ahead of time for duplicate bridge games and everyone was so kind. Read Less
Sail Date April 2018
My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very ... Read More
My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very uncomfortable chairs until 6 PM. Had no idea why, never a reason, never an apology. The next day, the Captain offered us a free glass of wine (cheap one) for the inconvenience. The story continues: Will not get on a Princess ever again. Except for 3 days, the food at the main restaurant was "cafeteria quality". Juice and regular coffee only free during breakfast hours. After that, $$$$. We had a mini-suite D202, and for one whole week, we kept reporting that the bathtub was clogged. It took one week to repair it. The quality of the soap, shampoo,etc, provided was terrible. We had to buy toiletries at the first port we touched. They had the worse entertainment ever and on booked excursions, on each one, they made us wait on the designated meeting place for one and a half hour before moving on. They even played some video clips (advertisement) to keep us calm. You get up at 6 AM to be there on time and then, they waste 2 hours of our time with no explanation. We purchased the maximum Internet plan. I believe is 600 minutes, well, we consumed all of them TRYING to connect to the system. The worse Internet system I have experienced on a ship. We feel that they had no respect for the passengers. NEVER AGAIN. By the way, we paid for a balcony mini suite. D202. Read Less
Sail Date April 2018
We take two cruises a year with Princess, and are members of the Elite Status in the Captains Circle, and we liked the Trans-Atlantic Cruise we took last year so we decided to take this one because it was going to Ports we never been to ... Read More
We take two cruises a year with Princess, and are members of the Elite Status in the Captains Circle, and we liked the Trans-Atlantic Cruise we took last year so we decided to take this one because it was going to Ports we never been to before. I turned out to be the wrong decision since this ship had problems from the very start. Coming out of dry dock, we expected a sparkly clean ship ready for a lot of cruises. The ship had rust over many places on the outside hull, our room wasn't clean, carpets were being replaced during the cruise in the common areas and you could smell the adhesive so we avoided those common areas, our room needed to have the carpet replaced it was stained so badly and air freshener doesn't cover old dirty smells in the room, we sent laundry of the cleaners and the clothes came back with dark spots on the clothes and the clothes smelled terrible. We like to sleep with the balcony door open at night, but the door between our balcony and a neighbor's balcony banged all night so we closed our door, but then the air conditioner with it set to the lowest level didn't cool the room down. The walls in our room creaked all night and the bathroom door did the same. The new beds were nice, but we couldn't get a good night sleep for the whole cruise. My room key had to be replaced 3 times during the cruise and the staff at the Purser's desk went from being helpful to rude for myself and other passengers who went up to get our keys redone. I stood behind one passenger that had a key problem as well as complaints about their toilet not working for the first 3 days of the cruise and they had to use public restrooms. The man wanted another room and the person at the Purser's desk told him "We can't change anyone's room just because they don't like their room". The mats in the gym were so worn out that people put pool towels on top of them to cover the worn spots. Since we cruise enough with Princess, we get to know their menu's for dining and it seems they don't change them. The menu's had the same thing each night starting with the first night to the last night that we've had for the last four years worth of cruising. Horizon Court isn't that great of an option. We feel the food there on this ship as well as other ships has gone downhill for some time. My wife even got a rancid muffin one morning in the Horizon Court! We don't go on cruises to eat hamburgers and pizza, but we choose to eat those items since at least they were consistent. The positives were the staff from the Lotus Spa were the best group we've ever had and the water we drank was great. Those two items don't negate the other negatives from this cruise. It's sad when you have to claim drinking water as being a highlight of your cruise. We always put a deposit down for our next cuise and we didn't this time. We just feel that Princess is starting to have too many issues beginning with maintenance like their parent company Carnival. We contacted Princess' customer service about all of the issues we had on this cruise and when the representative called me about everything he clearly didn't like hearing from someone who cruises a lot with them about all of the problems we experienced. His offer to us to make us happy was a $150.00 per person credit on our next cruise. Maybe Princess feels that is satisfactory. We felt it was insulting. I wasn't expecting a free cruise, but an offer of booking an inside cabin with a no charge upgrade to a balcony plus some dollar credit would have been acceptable. We've cruised a number of other lines and know what to expect from them. We'll take our dollars over them next time since Princess Lost Us! Read Less
Sail Date April 2018
If you want dance lessons then this cruise is for you . Cos thats your entertainment .I felt on the first day i was sat in a waiting room all day .Very bad if your english speaking . I found the staff ignorant . I got more sence out of our ... Read More
If you want dance lessons then this cruise is for you . Cos thats your entertainment .I felt on the first day i was sat in a waiting room all day .Very bad if your english speaking . I found the staff ignorant . I got more sence out of our cleaner . He was good at his job. Each port looked like a chemical plant . Excursions are very dear . We also found that they take money from your account with out asking. In hamburg they was charging 16 euro for the bus in to the city .If you went on the street behind , were msc had there buses .you could get to the city for 2 euro.and we was told by an msc crew member about this . Fine dining was ok , but the canteen on the top deck was horrid , food was oily and cold .If im totaly honest MSC dont cater for the English . Read Less
Sail Date April 2018
Recent cruise april 2018 from dubai to yokohama saw the reception desk overrun each day with complaints. Poor food adolescent daytime activities.poor nightime shows.bad tv.pool accident resulting in death took medical staff far too long to ... Read More
Recent cruise april 2018 from dubai to yokohama saw the reception desk overrun each day with complaints. Poor food adolescent daytime activities.poor nightime shows.bad tv.pool accident resulting in death took medical staff far too long to attend. Untrained staff. Food in nightime dining hours old. Same 3 films rerun on deck. Bad experience. Never again...stay away from australia..not reccomended..give msc a wide berth. This is an honest review and is backed up by the majority of people onboard. Arrogant staff with an air of superiority made any complaints pointless. This was a cruise of all bling and nosubstance.head of food needs to be replaced as does entertainer director. Entertainment would'nt win talent quest in outer outback towns in oz. Occupational health and safety on board shocking..this boat should not be allowed to sail in australian waters. Poor food bad entertainment.bad tv. Information arrives late.pay for water you must be kidding...never ever again...msc messy!!!!!! Read Less
Sail Date March 2018

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