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5,891 Repositioning Cruise Reviews

We have just returned from a wonderful caribbean / transatlantic cruise on the beautiful P & O Ventura.We had read all the criticisms but it was a trip that we wanted to do and the price was right!!What a lovely ship - it is vast with ... Read More
We have just returned from a wonderful caribbean / transatlantic cruise on the beautiful P & O Ventura.We had read all the criticisms but it was a trip that we wanted to do and the price was right!!What a lovely ship - it is vast with so many facilities - we particularly enjoyed the cocktails in the superb Metropolis bar, the sangria and tapas in the Ramblas and the choice of restaurants. We were second sitting in Saffron and the food and service were both excellent. We also loved the steaks in the Beach House and thought East was super and the buffet in the Waterside offered so many choices. Yes, the buffet can be busy, but you choose to book on a ship with 3,000+ passengers, and we never failed to find a table or ever thought the shortage of teaspoons a problem (they disappear in our house too).Despite numerous complaints, there was absolutely no shortage of sun loungers.Of course there is limited space around pools but there are so many areas which are so much quieter and we sunbathed and read all the way across the Atlantic. We loved all the sea days and the relaxation they offered. We bought spa passes for £40 each and loved the thermal suite. We have come home rested and feel as if we have really had a holiday. If you like being on the go everyday, this is not the type of cruise for you.There are loads of activities - dance classes, the gym, talks, films etc and the evening entertainment offered something for everyone from top west end singers to "club" acts.The value for money is excellent, far better than a land based holiday.There was a wide cross section of passengers and all age groups. I would not go on a family ship on or around school holidays, so those who moaned about the type of passengers and the few children that were on board should use adult only ships.Altogether a fantastic relaxing holiday on a lovely ship. Now looking forward to a trip on Adonia in October. Read Less
Sail Date March 2011
This was our sixth time with Cunard and perhaps the most enjoyable.There were far more pluses than minus this time. The new class of Cunard ships is far ahead of the competition. The size is just about right and the layout is the most ... Read More
This was our sixth time with Cunard and perhaps the most enjoyable.There were far more pluses than minus this time. The new class of Cunard ships is far ahead of the competition. The size is just about right and the layout is the most convenient of any other ship that we have been. I never got turned around in the wrong direction as I have on other ships. The main theater and entertainment was of a better quality than any other ship we have been on in 25+ years of cruising. Drinks were only served in the private balconies so waiters were pestering people to buy a drink. There was no place to rest a drink in the auditorium if you brought one in with you. A big minus was the fact that there were no hand rails in the theater so it was hard getting up and down the stairs. I saw several people fall during rough weather.The lectures and lecturers were top notch as well as other entertainment. None of the venues were too crowded that you would have to come extra early to get a seat The cabin was about average in size and didn't have as large a TV screen as some other newer ships. There was adequate storage space but the closet door interfered with the bathroom door. The bathroom was way to small with a tiny sink that constantly spewed water all over. They shower was almost too small to use without getting water out in the bathroom and the shower head was fixed in place so you could not direct it around your body.There was no night light in the bathroom and nowhere to plug one in. We missed having a bath tub like Holland America and a few of the upscale cruise lines.The refrigerator was of an adequate size and not a lot on mini bar stuff jamming it up. The door to the balcony was on hinges instead of an inconvenient sliding door. Launderettes on each deck were small but very convenient. The ports of call were nice and it was easy to disembark and return. The main dining room was laid out good and had more room between tables that some of the other new ships. The food was good as well as the wait staff. the cafeteria was laid out well and the food was of a better quality than other ships specially the coffee and tea. Eating in the Pub was nice and it was not surcharged like some other venues. All in all it was a very pleasant trip and I am hesitant to back on other cruise lines when comparing the bottom line. Read Less
Sail Date March 2011
We were very pleased, my wife and I with the great ports visited, the Greek Islands plus Split and back to back return to New York, it was very convenient. We experience waves on deck 8 in the Tequila bar that came up as high as the ... Read More
We were very pleased, my wife and I with the great ports visited, the Greek Islands plus Split and back to back return to New York, it was very convenient. We experience waves on deck 8 in the Tequila bar that came up as high as the middle of our window. This was an exciting event to say the least. On three occasions plates and furniture hit the floor and some passengers were hurt. It was worst on the 12th floor and it had to be closed down. This event although a bit dramatic, was a memorable experience and a first for us. It also brought a significant number of passengers to the main dining rooms. Freestyle works when all of the dining areas are open. An event like this one brings utter chaos because sitting procedures and choosing a table are much more time consuming than fixed table seatings. Thus for myself I just went to the Blue Lagons instead of waiting for hours. We ate tomato soup and hamburgers and this continued next day. One can say that Freestyle dining contributes to occasional chaotic table service but is pleasant when it works (70 to 90% of the time depending on the dining area. By the way the cafeteria style of the Garden Cafe would also require cafeteria style trays. Getting up every time to fetch food is a pain and requires constant attention because staff very rapidly remove your empty plate and others can very easyly take your table... Although pleased with the personel and the ship the smoking policy permitting smoking in the cabins was a very important draw back. On the very first day of the second leg of my back to back cruise, I was surrounded by a pack of smokers. We complained about the smell and very prompty, the staff cleaned the room sprayed the carped with perfumed stuff and made our day or so we thought. We unfortunately stayed in the room to read and after an hour plus we became lightheaded and nauseated (excuse my English my French is better). We were feeling ill enough to tell personel at the front desk that we would get off at the next port. It was impossible to change rooms (sold out cruise) and we tried an electronic air purifier. The smell of cigarette was replace for the next 14 days by a strong smell of ozone but we accepted this. We were pleased with the cruise but felt ill in this envirement. Runny nose, smokers cough, red eyes...WE WILL MAKE SMOKE FREE PERSONAL LIVING SPACE A MUST FOR OUR NEXT CRUISES. NCL SHOULD STOP EXPOSING THEIR NON SMOKING CUSTOMERS TO SECOND HAND SMOKE. Their courageous personel would surely benefit from smoke free corridors and cabins. I know that selling tax free cigarettes is a big motivating factor for them but is also very bad for those who smoke in a rapid fire fashion in their smoky cabins. Non smokers be ware! Good and healthy cruising. Read Less
Sail Date November 2010
SUMMARY: All the elements came together on this cruise: great itinerary, good ship, good food, nice table mates, good entertainment. We couldn't have asked for any better. This was our 4th -- and best -- transatlantic. BACKGROUND: ... Read More
SUMMARY: All the elements came together on this cruise: great itinerary, good ship, good food, nice table mates, good entertainment. We couldn't have asked for any better. This was our 4th -- and best -- transatlantic. BACKGROUND: We are a married couple ages 58 & 68, experienced cruisers (20+), Platinum level with Princess, though this was our first cruise with Princess in 10 years. Most recently cruising Celebrity & Royal Caribbean. PRE-CRUISE: Really bad! We booked with a warehouse club -- never again! A major problem came up with Princess Air: Princess tried to keep the hefty $450 air deviation fee, but shoveled us onto any old flights on the wrong carrier, wrong date, to the wrong airport, wouldn't relay our passport #'s, frequent flyer #'s or seat preferences to the airline. It was a nightmare that took hours of phone calls to correct. I had to call the airline directly to resolve. We booked the Hampton Ft. Lauderdale City Center on points -- another problem: between the time we booked and the time of our arrival, the hotel changed to totally non-smoking, but didn't advise us. I have some background in the hotel industry and exerted polite & firm pressure (also begged a little), and insisted they honor the reservation or move us at their expense. Once this Fri. 8pm crisis was resolved, the hotel was fine and we enjoyed the free breakfast and shuttle to the cruise dock the next day. There was even time for a dip in the hotel pool before check-out. EMBARCATION: Less of a hassle than I expected, and the Platinum status sped us through. Although embarcation was due to start at 1pm, we were on board by then. SHIP - PUBLIC ROOMS: Very satisfactory, but no "wow" factor. Everthing appeared well-maintained. Although the ship was full, I thought the Star handled the crowds well with the exception of inadequate seating capacity at the evening shows. (The worst long lines to re-board the ship in port were under foreign government control, not the ship.) A hostess at the Horizon Buffet and Portofino dining room made it easy to approach people about sharing a table at breakfast & lu nch. The ceiling in the dining room seems really low after the multi-story dining rooms we've seen on other ships; the low ceiling affects the noise level, too -- difficult to converse at the dinner table. CABIN: The upgrade fairy graced us with a visit, so our good price mini-suite booked on a guarantee turned into a full suite! The suite was twice the width of the balcony cabins on the deck below. My favorite feature about the extra space was the divider curtain between the bed and sitting area, making it possible for one of us to be up reading while the other was sleeping -- wonderful! The special treats at this level are amazing: fresh floral bouquet, chocolate covered strawberries, mini-bar setup, free laundry service (a REAL vacation!), high tea in the cabin, a boutenniere & corsage for the 1st formal night. We stopped the canapes after the first delivery -- who needs more food? Surprisingly the "walk-in closet" was really small, more of a stand-in closet for 1 person. Decent blackout curtains for the early sunrise on this itinerary. POOLS/SPAS/GYM - didn't use ACTIVITIES: I've never seen so many and varied activities offered for sea days. I only attended one enrichment lecture, 500 years of Art History, which was good. There were plenty of scheduled times for games and cards. The Cruise Director was very accommodating about scheduling 3 Cruise Critic get-togethers, as well as a meet-the-captain & meet-the-entertainers Q&A. There were plenty of demos, I really liked the veggie & fruit creations. SHORE EXCURSIONS: I'm not a fan of hurry up and wait, so we try to avoid the ship excursions whenever possible. We booked 0. I did a lot of research on my own, and found the posts on the Cruise Critic message board very helpful in planning my own excursions. Read Less
Sail Date April 2010
My wife and I renewed acquaintences with Noordam this April, taking the repo cruise from Ft. Lauderdale to Barcelona with a couple of ports along the way. We remembered the Noordam as being a very good ship and quite comfortable. However, ... Read More
My wife and I renewed acquaintences with Noordam this April, taking the repo cruise from Ft. Lauderdale to Barcelona with a couple of ports along the way. We remembered the Noordam as being a very good ship and quite comfortable. However, along the way, there has been some serious upgrading. The ship is now exceptional! The Good: Staff of all levels were unfailingly helpful and uniformly friendly - not the "I have to say good morning to you" friendliness that we've seen on some other lines, but a genuine smile that brightens your whole day. This was true even for the young officers manning the Front Office desk, whose job seems to be principally hearing complaints. Boarding was absolutely painless and the new (at least to us) HAL policy of not requiring life jackets to be worn at boat drill made that part of the program a lot easier. Food in the main dining room was terrific. The first formal night (of 3) featured a surf and turf that would rival many 4 star restaurants. And the variety of offerings was such that we never got bored. The restaurant staff were friendly, professional and very good at what they do. The Lido cafe seemed to be a little off this time around - the selections were not very inspiring and they all seemed to be a little tired. However, for grabbing lunch when you're not in the mood for the full Dining Room deal it's fine - you certainly will never starve to death on HAL! The bars continue the wonderful HAL tradition of trotting our hot appetizers around 6:30 at no change, and it's hard to beat a pre-dinner cocktail (or two) in the Crow's Nest. The not so good: On the negative side, I have the distinct impression that they're cutting corners with the size of the shot. I tried several mixed drinks and in none of the could you taste the liquor at all. I think the might be able to do a little better for $6.00 plus/drink. Movies - HAL (at least on the Noordam) has the strangest schedule for showing movies - it changes from day to day, and never seems to make much sense. One day the feature will be at 1:00, 5:00, 7:00, etc., while the next the only showing may be at 10:00PM. Perhaps the most irritating was the showing of Shutter Island (which I really wanted to see) which was only offered for one showing starting at 5:30PM. Not available for those at first sitting for dinner at all, and since this was on a formal night, didn't leave enough time to get ready for the second sitting either. This is just a strange use of resources which seems to follow no rhyme or reason. Also - personal complaint - the free popcorn is horrible. It tastes like is was made in 1952 (although it is obviously freshly made). Either there's a problem with the corn itself or it's the fact that they use no butter, oil, salt, or anything else. Finally, another personal complaint. I know the days of the wonderful HAL packet containing tickets, luggage tags, etc. are long gone, but the idea of the paper luggage tags you get to print out on your own computer and then attach by whatever means you can think up is a bad one. We did it and of course the tags got lost in the transfer from shore to ship, necessitating the running around looking at 'unidentified luggage' that evening. Fortunately the bags made it aboard OK but this is a cost-savings that really works to the detriment of the passenger. Hopefully HAL will re-think this policy. Shore excursions in Spain - While the ship's tours mechanically are fine, the quality of the guides was abysmal. Out of four tours, only one spoke decent English - the other three had such a poor command of English as to be almost entirely unintelligible to all the passengers on the tour. I don't know what the problem is with getting decent bilingual guides in Spain, but HAL obviously has one. Be prepared for this if you sign up for one of the ship's tours. Bottom line - the Noordam is a remarkable ship, and HAL has it running at a standard of excellence which is pretty unusual in this day and age. We have been fans of HAL for a number of years, and this latest cruise only reaffirms that. Read Less
Sail Date April 2010
EMBARKATION AND DEBARKATION 5.0 Embarkation was an overnight stop in Barcelona. I arrived late (as expected) and was handled quite efficiently. Debarkation was a Monday in Fort Lauderdale and was reasonably efficient; the usual weekend ... Read More
EMBARKATION AND DEBARKATION 5.0 Embarkation was an overnight stop in Barcelona. I arrived late (as expected) and was handled quite efficiently. Debarkation was a Monday in Fort Lauderdale and was reasonably efficient; the usual weekend chaos at FLL was absent. CABIN 5.0 Standard size and comfortable, although with an unusual L-shaped configuration. The bathroom has the standard size and layout, with a single medicine cabinet rather than double shelving. The mid-ships elevators have an odd, three-bank configuration, where a number of outside balcony cabins were replaced with scenic elevators. An expensive arrangement which doesn't work all that well. DINING 5.0 Main Dining Room Huge portions of bland American comfort food. Numerous choices, although no separate salad or pasta courses. Little excitement, few surprizes. If this is what you want, they do it well. Service was "average"- not bad, but didn't live up to the marketing hype. But formal nights were a farce, even though HAL is so uptight they even put it on the boarding pass (HAL may say that plaid sports jackets with orange polka-dot bowties are formalwear, but that doesn't make it so). Perhaps half actually wore something which was properly formal. Buffet Mostly cafeteria service, rather than true buffet. Pasta and desserts available to 1:00 AM, although I was usually the only passenger after midnight; the "midnight" buffet was already finished. A little more attention to detail is required- for example there was no holder for the bread tongs, they ended up being placed on top of the bread. Ample hand sanitizer stations were available, but there was no enforcement. Pinnacle Grill- Lavish presentation, but the food was not really much better than the MDR. Not worth the extra money. FITNESS AND RECREATION 2.0 Fitness Room. No one I talked to reported any difficulty with overcrowding. The equipment seems to be good quality and in good condition. For some reason, the scale is calibrated in kilograms. Do not expect many physical-fitness oriented activities. Although HAL has a reputation for "wheelchairs and walkers", I did not see many, and the ones I met had a positive, "can-do" attitude. But I saw a large number of very fat (BMI's of 50, maybe even 60) passengers. I'm a 60-year-old guy with a heart condition, but I felt like oneof the most active and energetic people on board. ENTERTAINMENT 2.0 Shows The comments I heard indicated shows ranged from good to mediocre. Cooking Displays I did not attend any cooking displays, nor did I hear any comments from those who did. Some were extra cost. Event Evenings There were two major evening events, a 50's night and a Black-and-White ball. Both were crowded for about an hour, then everyone left. Exciting only in comparison to other activity on board. Cinema Seating is comfortable but limited; signs are already posted about not bringing extra seats. ENRICHMENT 1.0 For a ship with 2000 passengers on a Transatlantic crossing, there was not much choice, although it seemed to be adequate for demand. The topics seemed generally interesting, although I admit I did not attend the napkin folding lecture. LGBT activities were scheduled almost every evening; also some sort of religious service every morning. I did not attend either, so I cannot provide any details. PUBLIC ROOMS 1.0 Apparently there is a problem with old people trying to dance and falling down, so the ship puts sticky goo on all the dance floors. This makes it very dangerous to dance until it wears off, about two or three days. But there isn't much demand, most people go to bed by 11 PM. Ocean Bar The house band is given music by HAL, and that's all they are allowed to play. Dreary, dismal stuff, at least a generation out of date. The group on this sailing was from Mexico and spoke limited English, so I am not sure how much flexibility they had regarding tempos and requests. They did play til 11:30 PM, but very few couples danced, the room was often empty. Queens Room A multipurpose room, used mostly for cooking demonstrations, rarely for dancing. The dance floor is a decent size, but normally occupied by extra seating. There were a few evening activities, once even until midnight. Crow's Nest A large, attractive lounge, used mostly as a piano (or guitar) bar; often reserved for private parties. Disco The DJ tried very hard to find out what music passengers wanted. But the busiest I ever saw the disco was 9 people- most nights, none at all. The disco bar is a smoking area for the casino. Library/Internet A decently sized library. Food available for purchase. Internet seemed to function at normal speed for a ship. Casino Operates on a semi-cashless system. The machines will take cash, but only credit your winnings back to your cabin account. Quite a few 1-cent and 2-cent machines. SERVICE 4.0 Not bad, but doesn't live up to the marketing hype. The Cruise Director did the usual shameless begging for inflated survey ratings; worse, partly-completed surveys disappeared from some cabins, including mine. SHORE EXCURSIONS Not evaluated. But there was no effort to decontaminate passengers or bags returning. Steam cleaning of carpets was not done until night. One woman actually boasted about bringing local food on board. The ship must be assumed to have been contaminated with any local microbes at every port stop. VALUE FOR MONEY 5.0 or 1.0, depending on your interests If you want "Florida Retirement Home" ambiance with huge amounts of food, then this ship is an excellent choice. But if "life begins at 10 PM", stay far away - you will be travelling with some of the most boring people I have ever met. Those with racial prejudices will be happy- passengers are white, servers are brown, blacks are not to be seen. The Oosterdam did not strike me as a happy ship. The corporate MBA's in Seattle need to stop worrying about the survey system which is obviously flawed, and spend more time on board. Read Less
Sail Date October 2009
Since I have never experienced a repositioning cruise before, nor ever cruised with Royal Caribbean, I hope I am not unduly unfair to Royal Caribbean in the following comments, as I am not sure if this is the result of it being a ... Read More
Since I have never experienced a repositioning cruise before, nor ever cruised with Royal Caribbean, I hope I am not unduly unfair to Royal Caribbean in the following comments, as I am not sure if this is the result of it being a repositioning cruise or just normal operating procedure for RC. Repositioning cruises are the best deal - and if you are budget conscious or just like to get the best deal for your money, this is the way to go!  Serenade of the Seas was a great ship for Alaska - with so many places to sit and watch the scenery without freezing or being outside. Mother nature was the real hero on this cruise - once we departed Seattle, we had sunshine EVERY day - a more beautiful experience could not be had. Even the captain had to comment on the amazing weather.  Overall my husband and I found the food wait service & food quality of both the main dining restaurant, Reflections, and the self-service restaurant, Windjammer, up to our discriminating standards and what we would expect of a decent cruise line.  We were disappointed with the wine selection, however and five days into the cruise, there was yet to be an offering of an identifiable chocolate dessert at dinner!  I made this complaint to our waiter and he personally took it as his mission to bring me a chocolate dessert each evening from that point on  (and from where it came I have no idea - don't ask don't tell) - no matter if I ordered a different selection - my table mates were jealous! We spent the extra $54.00 pp dining charge to experience Portofino's special Wine course dinner as a celebration of experiencing Hubbard glacier that day, and unfortunately, the wine selection from Italy was once again very disappointing, although the special menu, service, food quality & taste was excellent.  Overall cabin service was excellent - the steward met us on the first day and asked us our preferences for delivery of ice to the room, etc. She was very attentive and surprised us on occasion with towel animals on our bed... I gather this is a RC tradition as they offered a class on creating towel animals on one of the sea days.   Three areas I was really disappointed with in comparison to other cruise lines I have used was the entertainment, port talks, and disembarkation procedures.  Given this was a 14 day cruise and a natural paradise, we had a lot of port days, eight in total not counting the disembarkation in Vancouver.    There was a single port and shopping talk for Skagway, Juneau and Ketchikan - and it basically amounted to just a sales pitch - make that a sales push - to buy from the stores like Diamond International and others they had listed in the port guide.  Never a mention of the ports - in fact the gentleman leading the talk told us to look up the port info in the books in our cabin (which by the way only had the Caribbean ports listed - not Alaska or Canada). Everyone I spoke to thought this was a waste of time and many walked out of the lecture. RC even had a naturalist on board, and while the lectures were interesting - the facilities in Safari Club were not conducive to accommodating the people interested and seeing the slide presentation.  The lecture on glaciers was in the Tropical theater and was a much better environment to listen and see the slides.  As far as the entertainment goes, overall I could only give it at best a fair rating. There were only 2 production shows for the 14 days, the shows were good but the quality of the singing was just OK.  All the other evenings were solo performers, including Marty Allen - yes - he's still around at 86 years old.  The entertainment for the first 7 days was all solo performers - I guess that was to give a break to the production singers and dancers or they were new and learning the shows ... not sure which.  Also - the shows would sometimes be late - after the second seating at 10:30 pm or before at 7:00 pm  ... not sure why that was the case.  The cruise director was OK - he seemed to get involved in a lot of details and he never introduced his cruise staff onto the stage until the last day of the cruise.  Regarding general disembarkation procedures, they had a lot of trouble with the first tender operations in Hoonah or Icy Straight Point - it was extraordinarily time consuming - but they did seem to get their act together for the second port we tendered to - Sitka.   The final disembarkation was a mess. We had early flights and should have left the ship at 8:05 am - We did not leave until 9:30.  We waited for the PURPLE tagged luggage call, holed up in the Safari Club. The team there did not know what was going on and while there were departure colors called that were due to leave after us, they kept telling us that we could not leave since our luggage would not be in the customs hall... Well, we got so frustrated after waiting so long, that we left anyway - and lo and behold, ALL the PURPLE tagged luggage was there - the lounge people obviously missed the call to send us out.  Luckily we had decided to take a taxi and got to the airport in time for our flight back to the US.   As you can surmise, we prefer to make our own travel arrangements being seasoned travelers.  It saves us a lot of money. For example - the cost of the taxi to Vancouver's airport from the port was $36 CAD.  RC charges $36 per person USD to get to the airport.  We also found it best to set up our own port excursions if you want to save money, with the exception of Icy Straight Point, there were plenty of tour companies available as soon as you arrived at both Alaskan and Canadian ports.   07-May-2009: Ketchikan This was actually the first Alaska port we sailed into on this repositioning cruise. We docked by 7 AM and departed Ketchikan by 3 PM - enough time if you decide on a self-tour option. Waking up to the picturesque town right there in front of us was pretty neat.  The RC staff really pushed buying your excursion before you left the ship, but honestly, the prices were much cheaper by 25 - 50% if you bought your tour off the ship in the visitor's bureau.  As soon as you reached port there were plenty of tour companies right in the bureau, including many options to get to Misty Fjords - the must do tour from the accounts of people we spoke to who paid up to $300 per person fee for the float plane experience.  We chose to be economical on this Alaska trip - so we took advantage of local transport and our own two feet to tour Ketchikan.   Saxman village - the place where all the historical totem's are and which still houses local native artisans that carve totems - is an easy 2.5 mile walk on a paved walking path along the water.  On the way, we discovered a drive-thru espresso convenience store, which was perfect since we were craving a good cup of coffee - we walked up to it and the folks there made a great latte.    When we got to Saxman Village, there was a $3 charge each for access to the grounds, contrary to info we read about in the 2009 Fodor's Alaska Ports of Call book. We went into the gift shop and the gentleman behind the counter was kind enough to lend us a handout about the historical purpose and meaning for each of the totems.  We took the city bus back into town, leaves every 30 minutes- for a nominal charge and then walked around Creek Street and took the Funicular up to the Cape Fox lodge for some beautiful views of the snowy mountains. We then trekked down to the town following some of the paved paths, including the married man's path along the creek.  Since we were there in early May, no salmon were running - but I can imagine how cool it will be in the summer to see the place brimming with the fish.  We sampled some amazing jam in one of the stores - a fruit I never heard of - Salmon Berry - looks like a yellow-orange raspberry.  We bought the jam - and an Ulu knife - best prices for the Ulu knives were found in Ketchikan - with quite a variety of wood handles to choose from.  For the photography enthusiast - the town was a delight to photograph and the walk to Saxman Village also offered some beautiful sites.   08-May-2009: Juneau -  Our key interest in Juneau was to hike the trails near Mendenhall Glacier and catch the sites in that area, and we did!  WOW!  We took advantage again of the local shuttle bus service for $7 per person one way - so it gave us the time to do what we wanted for as long as we wanted.  Where the bus drops you off is a set of trails, a Creek trail and the Moraine Ecology Trail.  We were the only two people to get off the bus and take the trail right there and to our amazing luck, we encountered a young black bear within 40 feet of the trail head!  It was really exciting and we took a ton of pictures until he moseyed away following the creek under the trail ramp. The ecology trail is a very easy hike - but since we were early in the season, there was a lot of snow on parts of the trail, luckily our hiking boots are water proof. The cool part was seeing the animal tracks and skat evidence that was so visible in the snow and sound of silence, that is until we encountered a robin attacking a Bluejay. We came upon the front of glacier from the lakeside then walked the lake bed to the visitor center and the falls, and we also followed a piece of the East Glacier loop that was not closed.  We took advantage of the visitor center to watch the films and exhibits, speak with the rangers, use the restroom facilities, and see a family of mountain goats through their telescopes. There was a charge to the center - $4 per person.  We were going to take the Mt. Robert's tramway to get a better sense of the scenery from the mountaintop - at a cost of $27 each - but decided not to - as it just seemed to be a very high cost.  Instead we went and had a beer at the Red Dog saloon, a well deserved rest for our weary feet from all the hiking and walking in the town that day. 09-May-2009: Skagway -  - This was one of two ports where we selected an excursion in advance through the ship.  Since we like to be active when we vacation, there was a hike that let us experience the White Pass & Yukon Railroad for a 20 minute train ride to the Denver trailhead.  The hike was supposed to be about 3.5 miles round trip, but given it was a tour off the ship, there were persons unable to trek the terrain very swiftly, rated as moderate, since we had to be back at the trailhead within three hours to catch the train back. In fact, two people wore sneakers which were pretty slippery given the terrain and misty conditions.  The trail was interesting and well groomed - the guide knew his flora and fauna and told some fun stories on the way. The trail took us through the temperate rain forest with some old growth forest. We ended up hiking about 2 miles round trip - a little disappointing to my husband and me. The tour operator, Packer Expeditions associated with a retail store in town - The Mountain Shop, was great and split us in two groups after a while so we could move at a faster pace.  Even so, we did not hike as much as we would have liked, since we have to get back down the mountain to meet the train.  I would definitely try this again, perhaps organizing a private hike with others I know that would "keep up". When we returned to Skagway, we learned of some other hikes in town, so we had a quick snack in town and went on the trails that started off second street by the train tracks.  The visitor center in town had trail maps and the staff were very helpful. We ran into a lot of employees from the ship on the lower lake trail. It was a beautiful day, the sun was full out and the long range pictures of the snow-covered mountains were just spectacular.  The lake was crusted over with an ice layer that was melting with the intense sunlight. As the wind blew, and broke up the ice layer, it sounded like glass chimes tinkling in the wind. Very peaceful!  10-May-2009: Icy Straight Point -  The real name of this town is Hoonah - In reality - this is a created "port" for cruise lines to make money by selling  Zip lining tours - while zip lining is fun - on this cruise so early in the season,  they really were not ready for us - the cruise lines overbooked the time slots - the retrieval system for the lines was not operating. People got really annoyed waiting - we did not book this tour but wanted to try it - and we did watch people come down the lines screaming... it was hilarious to watch. Hoonah is a mile, easy walk from the port - not much to the town BUT we encountered bald eagles en mass near the little Lutheran church on the harbor side of the main street. The eagles were feeding and hanging out in the trees - some spectacular photo opportunities.  One of our table mates that evening told us they chartered a float plane ride from one of the few shops in Hoonah that had tours advertised on their storefront window and that it was an incredible experience.  We were jealous!  At this port you must tender in, and again - the excursions are limited, the only tour worth taking is the ZipLine (unless you can make your own arrangements in advance) - the other tours offered at the cruise facility generally got a thumbs down from the people we spoke with that went thru the cruise line.   There are some lovely walks along the nature trails and the beach trail at the facility. All are paved trails except if you go to the rocky beach area with plenty of benches and places to rest or contemplate.  12-May-2009: Sitka  We tendered into Sitka without any particular plans for the day. As we arrived at the pier, another ship, the Carnival Spirit was visible, and many tour operators were meeting passengers as we disembarked the tenders.  Unfortunately, Sitka was a short day - we had to be back at the tenders by 3 PM, so that limited what you could do as far as tours if you scheduled them yourself.   We ended up having quite the full day.  It started when we decided to join a party of 4 to charter our own private whale watch tour. Captain Rich and his dog Eva were great. We were lucky to see gray whales in the waters off Sitka and lots of cormorants, sea lions, sea otters and a small rock outcropping filled with at least 50 Bald eagles nesting... that was incredible.  The captain poked around the waters to get us the best vantage point possible for the wildlife. It was a three hour tour, cost us $120 per person and it was well worth it as there were only 6 of us on the boat.    After returning to the marina, Captain Rich recommended some places to walk to, the fish hatchery, and the Sitka National historic park. This park is the site of a memorial to the Russians who died fighting during the Tlingit-Russian confiict.  The park was filled with birds singing and was really peaceful. The paths were easy to follow and offered many options to enjoy the park.  There was a visitor center there, and we took advantage of the restroom facilities, but did not enter the center.  My only regret is that we did not have more time there, once we got back to the tender port at about 2:30 PM we had to stand and wait in line a long time to leave.  We were finally on the tender at 3PM. . Some people did see sea otters off a drainage ditch on the way to Hoonah (we did not) but we did see plenty of interesting sea birds (apart from the amazing bald eagles) and sea lions in the water.  15-May-2009: Victoria -  - SAVE all your whale watching excursion $$ for Victoria - AMAZING!  There are resident pods of Orca's (Killer Whales) there and plenty of opportunity to take all kinds of excursions. While I made our excursion plans from the ship's excursion desk, in town there were tens of whale watching companies that were much cheaper (plus you can pay in Canadian $$ and get the advantage right now of the positive exchange rate).  Royal Caribbean charged $118 US per person with the Whale Watch operator picking us up in their busses at the pier - but we found plenty of 3 hour tours with the local operators off the main marina & pier in town for $90 Canadian. That was a short 15-20 minute walk from where we were docked.  The operator we used had two naturalists on board, students completing their degrees or recently completed.  They pointed out a lot of the sites, wildlife, etc and were very knowledgeable about Orca's.  We encountered Orca's almost immediately once out in the open water and we actually exhibited some tail slap behavior and some breaching. Unfortunately, we were a bit too far for any interesting photographs, however the captain did well by us by inching closer and anticipating where the whales would go.  The most spectacular moment was when we encountered the clustering of the entire whale pod, about 25 or so whales in the J-pod, as they began entering their resting state. The naturalist told us that Orca's rest about 10% f the time, and cluster together to protect each other. As they are resting they rise above and fall below the surface of the water together. It was amazing to see and it also happened that the captain guessed right on where to move the boat, allowing the whales came within 20 feet of our boat as they passed down the channel in behind us. This action resulted in some great photos of the whales.  Read Less
Sail Date May 2009
Our adventure got off to a rocky start. We utilized Princess air. They routed us from Dallas at 5:45am to Atlanta for a (4hr lay-over). We went to Miami and were bused to Ft. Lauderdale. Total travel time ten hours for a flight form DFW ... Read More
Our adventure got off to a rocky start. We utilized Princess air. They routed us from Dallas at 5:45am to Atlanta for a (4hr lay-over). We went to Miami and were bused to Ft. Lauderdale. Total travel time ten hours for a flight form DFW that would have taken less than three. We were some of the last passengers to embark at 4pm.  We got to our cabin C243 just in time for the muster drill.Once on board, the Crown,however,  I must say ...she's a beauty ! My wife & I sailed the Celebrity Summit, last fall for 14 days in the Med. Trust me the Crown was superior to the Summit in every way! Cabins, cleanliness, Pools, public areas, MUTS, gym, atrium, pool food, shops etc...Cabin: We selected a forward veranda and the room was very well appointed, clean and functional. My only complaint would be the size of the shower. It was small. One tip on the 10th deck the balcony areas are larger than on the 11th.Another thing, I was under the impression that all the Crown's cabins were refited with the plush bedding. Not, so.It must be the cabins above veranda class. Ask for a waffle pad for your bed on arrival. They go fast.Only drawback is that about 50% is exposed to the deck above. Entertainment: typical  cruise production, good comics and bands, atrium entertainment was great.Food: Make no mistake, food on the Crown is excelent! Executive Chef, Giuseppe Pollara, has won 'best in fleet' for five years and it shows.Didn't eat at the premium Sabatini's or Crown Grill, ( no need food was that good in the dining room) but, others told me that they were execeptional. Much superior dining experience compared to the Summit offeringCrew: Staff was efficient & motivated. Under the direction of veteran Captain, Andy Proctor and the best hotel Director I've ever encounted, Mr. James Deering.Cabin stewart was very accomodating to our requests.Ports: We completed a back-to-back so the real action was on the 2nd leg.Ponta Delgada : Nice and small  Lisbon delighful , friendly, good food.. Seville-R. Alcazar & the church stunninly beautiful. Casalanca-Forgetaboutit Only thing of beauty is the Grand Mosque. Gibraltar-Great English fun-Don't miss the caves and apes. Barcelona - One of the finest stops in Europe, don't miss the Monstrat monestary. Amazing!Marseille- a real gem and gateway to Provence. Livorno-Cinque Terre fabulous! Malta-terrific, old port and finally Naples-Had private van tour of the Almalfi coast including stops in Positano & Ravella. Magnificent.The Crown Princess reputation as being unstable at sea is unjustified. We experienced 2 rough days at sea on the crossing and she was fine. Complaints stem from passengers who have never been on Transatlantic nor in the North Sea. I highly recommend the Crown Princess. Read Less
Sail Date April 2009
HAL used to be our favourite Cruise Line. We have cruised 9 times, last 3 of those with HAL. When we boarded ship in Copenhagen we noticed at once service had changed for the worst: we were the charges of very green (or very lazy) crew ... Read More
HAL used to be our favourite Cruise Line. We have cruised 9 times, last 3 of those with HAL. When we boarded ship in Copenhagen we noticed at once service had changed for the worst: we were the charges of very green (or very lazy) crew members. The once excellent food was pathetic, many "guests" were returning dishes after just tasting. Of course when something is bad there is a tendency to make you believe it's good by just saying so, and they told us ad nauseum how great the cheff and the food were. Only the proof of the pudding is in the tasting. The attendant kept on serving "guests" the wrong dish and his supervisor got mad at the "guests" not the attendant! The cabin attendant only changed bed linens under duress but was imaginative to invent excuses. As for Shore Excursions, they messed up ours for Scotland. And then,after crossing the No. Atlantic... along came Bill. Hurricane Bill, which was tame enough when it got (almost) near the Eurodam but was qualified by the Skipper as an active "force 5". Soooo, all excursions were cancelled and the beautiful Eurodam took us to small Canadian villages whose charms were either a shopping center or two blocks of shops. They were also cheap ports to dock in... We were told every day that everything done had been done to protect crew and "guests". In fact the overprotected was the ship which is really gorgeous: we "guests" (that helped pay for it) are proud of our deed. The Skipper skipped Sydney but allowed us a taste of modern Canada in lovely Halifax. With one day at sea before port and one after. When I say "the Skipper", I include the line which gave him his instructions. And we have already booked our 2010 cruise... with another line. Read Less
Sail Date August 2008
Not what was expected. Very unfriendly staff. Outdated vessel. Very small. Not well kept. Food was worse than hospital food. Balcony very dirty. Not a lot of activities on-board for 4 day duration. Age group 50-85. Disembarkment process ... Read More
Not what was expected. Very unfriendly staff. Outdated vessel. Very small. Not well kept. Food was worse than hospital food. Balcony very dirty. Not a lot of activities on-board for 4 day duration. Age group 50-85. Disembarkment process very early. Shops with expensive prices. Atrium is a small hole in the vessel. Elevators are old and dirty. Not sailing again with a Princess. The staff seem to agree that Royal Princess have higher standards in food, cleanliness and ship entertainment. The cocktails were very overpriced. Coffee tasted like water, looked muddy. Tea was better option. Same breakfast menu every single day. Buffet posts and glass were extremely dirty. Staff around ship couldn’t answer badic questions, but gave honest responses, “sorry, I can’t answer that, maybe someone else knows”!!! I would spend a few hundred more and get a better experience with an alternate cruiseline. Many seniors with books in hand and ready for relaxation. Read Less
Sail Date September 2019
We chose this cruise as we wanted to go to the Darwin Cup and Komodo Island. All that dates aligned with the ship docking in Darwin on the date of the Darwin Cup. Paseptic Doom Room 8107 -do not go there. I was so excited to be ... Read More
We chose this cruise as we wanted to go to the Darwin Cup and Komodo Island. All that dates aligned with the ship docking in Darwin on the date of the Darwin Cup. Paseptic Doom Room 8107 -do not go there. I was so excited to be going on a cruise, Brisbane to Singapore, with stops at Port Douglas, Darwin, Timor Leste, Komodo Island and Benoa Bali. I had read some bad reviews and also some good reviews about the Pacific Dawn and I decided to go with the the good reviews. I booked an interior room and were surprised to have been given a complimentary upgrade to cabin 8107, obstructed view. The first night we noticed our floor vibrating, then the loud noise from the band, then karaoke (help me please). We made the decision to not come back to our cabin till after 11.30 to avoid this. We had a great few days enjoying the ship. The decor is very modern, and we soon settled in to ship life. Day 2 my partner came down with very bad head congestion and rough cough. By Day 6 I also had it. So we did not contaminate others, we lay low and and hid in our cabin. That’s when we noticed the little laneway outside our cabin carrying all kind of engineering/ seamen past our cabin window. One whole afternoon they were grinding metal outside our windows. So curtains closed during the day, and noise till 11.30 pm each night. As we disembarked in Darwin to head to the chemist for medication, we noticed a couple of 100 more people with the same problem cough. After we were feeling a little better and not contagious we ventured out. One night in the Marqee lounge, the chorus of coughing was louder than the entertainment. My guess would be that the air conditioning on this ship is very sick. We washed our hands thoroughly, used the sanitiser, I sanitised our cabin twice a day with eucalyptus spray. You can’t catch it through the food handling as the staff handle all the food. So I am guessing if you go on this ship get a balcony cabin so you can have fresh air. I am sitting by the pool right now and it is a chorus of coughing. Now down to the sewerage problem. The first couple of days all was fine, then a massive sewerage smell started sweeping over the ship. Staff outside the Marquee were spraying air freshener on to the carpet to try to cover it up. The smell was very dominant around deck 7,8,9 and 11. This is not good enough P&O. This is a major health risk to your staff and your passengers. I do hope that this is your major priority of your 2 week dry dock in Singapore. Getting off the ship at tender ports. It is so slow. Arrive Bali at 8.00am, still trying to get off at 12pm. Not complaining as I can see the problem, but just be aware if you book tours privately. Promenade bar is a great spot to get a serious drink and unwind before dinner. A very big Thank-you to John and Bella for looking out for us. Orient Bar Too noisy for me, always trivia, games, karaoke going on , but way to loud for my tastes. The Pantry Food acceptable, the only problem for me was if I wanted butter with my toast, I had to line up in 2 queues, as the butter did not live with the toast. A good concept of a food court style. Stops germs spreading. Food was ok, service was excellent. The Waterfront Gone are the days of having the same table for dinner every night. But it was ok, we got used to it. The food was of an acceptable standard and the service was efficient. Salt Grill What a disappointment We had dined here previously 10 yeas ago on the Jewel. It was brilliant back then. I ordered sashimi scallop. There was more potato on the plate than scallop, and covered in a green herb sauce that totally over powered the delicate taste of the scallop. I had a steak that was a little on the tough side for main. I had the cheese for dessert, which was the smallest serving of cheese I have seen on a platter. All in all very bad value for money at $59 per head. Nice wine list though. We also had the afternoon tea at Salt Grill which was very good at $29. I wish they would change the menu as I would have liked to this again. Chefs Table Pre dinner canapés with Australian Sparking, followed by a 7 course degustation. This was a lovely meal, the standout dish for me was the lobster bisque We had Tuna Lobster Bisque Barramundi Strawberry Daquiri Steak Mango dessert Cheese platter All dishes had accompanying Australian wines. It was a very well balanced out menu Shell & Bones Thanks Kylie for a wonderful night. The food was what I expected and the prices reasonable. We ended up esting here Twice The Grill Perfect Pizza, excellent. The Spa Did not go to the spa as the prices were off the charts. I really wanted a masssge but not at those prices. I wonder how many people would book treatments if the prices were not so high. Our Cabin 8107 Very clean, our steward James was fantastic looking after us in every possible way. Hot water is magically hot and pressure is the best. But as above, do not book this if you want privacy or peace and quiet. The Orient bar runs all day and concludes at 9.45 and some nights 11.45pm. All access tour. I really wanted to do this, it was something I was looking forward too. We had the access all area’s tour booked, but we are both so sick and we don’t want to affect anyone else’s holiday. The staff are amazing, they go above and beyond any request possible. If it were not for the bad cabin and illness I would rate this a really good cruise. Day Trips Port Douglas Too rough to tender. Darwin Went to the Darwin cup, the buses run for free from the city service. The set up on the day is great, Hundred of long tables under cover for the public. Timor Leste We chose to tour privately with Timor Adventures. The tour was great, but we were pushed for time due to the tender process getting off the boat. Our tour was scheduled to leave at 9am, but it did not leave until 11am, whilst we waited for people to get off the boat. We drove out to the old fort, stopped at an old gaol, seaside lunch, Cristo Rei and the cemeteries where the massacre was. We learnt a lot about the struggles of the people of Timor Leste. Komodo Island We booked a private tour here with Beyond Komodo Tours. It was the highlight of my trip. We had a small group tour of the dragons, sighting 7 in total. We then went on a boat to Pink Beach where we were given snorkelling gear and were dropped straight on the the reef. It was spectacular, beautiful corals and a multitude of fish. Then we were served a delicious lunch of prawns, calamari, chicken, eggplant and stir fry with rice and noodles. Thankyou Leo from Beyond Komodo. This made our trip. Bali Another private tour in a car to Ubud, we visited the monkey forest, a traditional housing compound and a Lewakcoffee house. As we struggled to get off the ship again due to tended, we missed 4 hours of our tour. We used Hire Bali Driver. Leo was very good trying to fit in as much as possible. Read Less
Sail Date July 2019
Royal Seas. Let me first say that there is nothing Royal about this. Don’t let the pictures of the brand new cruise ships fool you. The ship we got on was rusted and corroding away. They called us with an all inclusive package that in ... Read More
Royal Seas. Let me first say that there is nothing Royal about this. Don’t let the pictures of the brand new cruise ships fool you. The ship we got on was rusted and corroding away. They called us with an all inclusive package that in reality, was nothing inclusive about. We gave them a credit card number that we knew did not have enough to cover the initial $1,000 so that it would be declined and they could leave us alone. Well they had a way around that and charged it anyways so that we were way over our limit. After 6 months we decided that this was not something we were interested in. After trying to get a refund, we were refused and told basically that we either take it, give it to a friend, or forfeit the money. After some deliberation we decide to just go ahead and take it. We should have just forfeited the money. There was a bunch of taxes and hidden fees that were not included in our all inclusive package. We also paid $300 to upgrade our resort on the island so that our food and beverages were included. We set our date, book our flights ($400 extra), and arrive in FT. Lauderdale. After also upgrading the rental car (because we aren’t fitting comfortably into a Kia Rio $170 extra), we get to our hotel that Royal Seas booked us claiming to be a Ramada....yeah like 10 years ago. Let’s talk about false advertising here folks. The room itself was spacious, beds were not terribly uncomfortable, but the AC only cooled to about 78 degrees. Top that with only 4 tv stations, and the late night drug deals in the parking lot....we were not happy. Then we find out the next day our “orientation” was actually a Time Share tour. Living in a tourist town we know what a waste of time that was about to be...but they hold our Cruise tickets hostage until you endure 2 hours of “OMG it wont even cost you that much and you get this and this and this” better known as we cost more then a car payment and will bankrupt you into a contract you cant get out of. Come on Wyndham, you could have at least put us up in your “resort” to sell us a time share. After leaving 2 hours of our life that we will never get back, we call Royal Seas to complain about the accommodations, at first we get a rude little girl who very unprofessionally hangs up on us. As business owners, rule 1, never be the first to hang up. After calling back and speaking to management, they acted like they were gonna put us through to HR to put a formal complaint against that person, but we were hung up again, and only after saying they didnt have anything else available. Needless to say, we packed our bags, found the best little AirB&B 1 hour away and hightailed it out of there with our cruise tickets. Honestly, the AirB&B was the highlight of our trip. On day 3 we make our way to the port to board the ship. We get there at 11, stand in line for 1.5 hours, get charged $150 (taxes, fees, taxis, etc) and board the ship. Only to not have our rooms ready so we are forced to be around a bunch of strangers while hoarding our stuff because, well, they let anyone aboard. After barely eating a down right terrible lunch buffet, we sweat our butts off on the outside deck so the claustrophobia isn’t as bad before finally getting to go to our room...Where we promptly tried to hide in for 3 hours until the dang boat finally set sail. Let me say this right here if nothing else, they do not tell you what’s included, help you out at all, or care if you are getting everything you want out of the amenities included. We were afraid to leave the room for fear of having to be charged anything extra and at 18% gratuity alone, no thanks. Skipping ahead to the next morning (because there are just some stresses that needn’t be said) at 830 we all but ran off the ship to the hot island Bahamian air where we had to wait on a taxi to our resort. There’s our first indication that Islanders are not very friendly, especially when you’re a different skin color then them. We were ignored and left waiting for the next taxi because one female driver decided we weren’t her people. The next taxi held 12 people in it, 12 hot sweaty people, barely working AC, and a 20 year old van in desperate need of shocks. 20 grueling minutes later we arrive at the “all inclusive resort” where we were told to make sure we have a day bag packed because for 6 hot miserable hours, we would not be allowed to check into our room. At first we were excited. there was music, white (ish) beaches, and clear blue water. We found our own spot along the beach and took turns in the water (after all, trust no one, especially islanders haggling with you on the beach for Conch shells, marijuana, and Cocaine...yes, cocaine which we were offered 10 minutes after stepping foot on the beach.) 2 miserable hours later we get our buffet lunch (mediocre) and proceed to sit around for 4 more miserable hot sweaty hours before standing in line for 45 mins to get room keys. After walking to the absolute furthest room on the island we are met with a nice cool ACed room, but missing towels which an employee gave to us about 20minutes after getting in there. 7 hours in and we were already dead sick of being trapped in this resort. After looking into tours, excursions, and tourists traps (dont even ask about them unless you got money coming out of your ass because thats honestly the only way you’ll afford anything) the next day we purchased a rental car. $85 with taxes, we set off on day 2 with the resort in the rear view. While we found our own private beaches, coral rehabilitations, and deserted roads, the island is dirty, poor, and literally a living garbage can. Trash everywhere, run down buildings everywhere, abandoned hotels. It was downright sad at the state of what could have been a beautiful island. Day 3 we return the rental to an extremely rude owner who decided overnight that we were no longer worth mannerisms and check out of our hotel to get back on the dreaded cruise ship. I will say the return home was not nearly as bad now that we knew what was included but still, Royal Seas isn’t even comparable to one of those little rescue boats hanging off of a Carnival cruise ship. Before they con you into spending your hard earned money, think twice and read reviews. Splurge for Carnival, or stay away from floating death traps that hold a thousand people who would shove you overboard to save themselves and make your own way. AirB&Bs include house boats if you wanna be on the waters. Just saying. Read Less
Sail Date July 2019
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you ... Read More
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you want the meat cooked but it’s never cooked to our preference and most things are cold when they reach us. We weren’t very happy that there were many times when we were hungry but there wasn’t any food available to us other than soggy fries and pizza that tasted like plastic. The dining rotations were so bad by day 3 we wanted to skip it and just go to the buffet but only to realize there is no dinner buffet! Desserts were unbearable! Breakfast buffet was so 1980’s. No gluten free options and it’s just a bunch of flour and sugary foods but are not even considered real food. We could choose either cheap waffle pancake or donut, with lots of sugary dressings, or we go for boxed cereal that aren’t even real food but synthesized. The butter wasn't even real butter it was margarine! People who care about their bodies and health and watch what they eat don’t eat these packaged processed foods. My daughters are gluten/corn/soy sensitive, they ended up having no appetite for breakfast. I am not sure about you but from where I live everyone is aware that eating like that causes obesity and diabetes. But I don’t mind eating that stuff if it’s good but it wasn’t even good! 3. Most of us were so seasick we couldn’t really enjoy it, and I have never been seasick at all on any cruise ship, not to mention one time I was on a cruise when I was in between first and second trimester. But this time I felt so sick I was lying down one time for 36 hours straight and one of the kids threw up right in the middle of the show that’s how bad the ship was moving and swaying. 4. The Club House was terrible, they just hand my 4&6 year olds iPads! For the money we pay we would think the people there would have been giving them some more interesting things to do but our kids come back and say they are bored because they just get an iPad which my 4 year old never got any instruction and isn’t even fluent in English, so she had no idea what she was doing and was utterly bored! 5. The UK customs clearance was unbelievable, we were in line for almost two hours only to have to give up because we didn’t want to miss the Lion King premier and then had to go back in the line again after the movie! That’s just really poor coordination, we wasted so much time and it’s quite obvious that people were pissed too. They even asked us if we had any intentions to work in the UK! As if anyone would pay 17000 USD just to sneak in and find illegal work? 6. Laundry was so frustrating when half of the machines would always be broken at any time! So the functional machines were scarce and people ended up having to bite or fight each other to use them. It just reminded me of my college dorms! And people were taking my stuff out of dryer even before I got the message from Disney Cruise app! I had semi dry clothing lying all over when I got there a few minutes before my dryer time is up! 7. When we got to Dover, the shuttle bus to Dover train station actually cost 10 USD per person including our small children, that’s 40 USD in total while local taxi which we ended up taking only costs 10 pounds! 8. For all the coffee at our dining rotations, it actually costs money! For a coffee to go with the dessert after our meal, it costs 2-3 dollars I think that’s just too obvious Disney is trying to charge for whatever they could. We paid 17000 USD for 7 days and we couldn’t get a coffee to go with our dessert? 9. The Disney Cruise wasn’t even very Disney, I thought it would give us the feeling when we walk into Disney Orlando but it was nowhere near. Other than the shows and occasional characters posing for photographs (which again costs money), nothing was Disney! No Disney Music, no Disney decor, no Disney colors, not even the famous Disney parade....which we actually had even at non Disney Cruise Ship one time, the Oasis. For 17000 USD I think we definitely have many other options. Read Less
Sail Date July 2019
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
Sail Date June 2019
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 ... Read More
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 Seniors with our party..one of them a "Diamond RC" member. We aren't typically cruise people, but we wanted to participate with this one for the aging members of the family. We are Luxury Vacationers and Platinum Marriott Members. We enjoy fine food, fine wine and luxury amenities. Yes, the Ovation is a sparkly new ship. The balcony stateroom was adequate, the staff were quite nice. That's all the positive energy I can put into this review. The biggest disappointment..BY FAR...was that THIS Alaskan Cruise did not get to see the glacier we had on the itinerary...This ship is TOO BIG to get to the glacier!! So I'll bet no one will ever see the glacier if you take this ship! The 3 other ships that sailed with us all went to the glacier. Also, the same cruise the week ahead of us didn't go to the glacier either. Safety aside..this was THE hallmark of the trip. If they couldn't do it, they should've told us ahead of time. Right off the bat, they want your individual picture! Not because it's " A time to Remember" ...it's all about facial recognition. Don't believe it's true? Think again! For beginners, the embarkation was total chaos, stress and disorganization from Seattle. The seniors were exhausted and so were we. The dining experience.... Some of our family were staying in Junior Suites...They ate at a separate dining room every night. We were not allowed to attend that dining room. So unless we wanted to pay the upcharge for a specialty dining venue we never ate dinner together....NOT ONCE! So we did lunch together instead. Here is where we ate our meals and our thoughts on the experience.... Where ARE the fantastic Buffets? The ice sculptures? The shrimp towers? The chocolate fountains? Not on this ship! None of it.... We ordered coffee/Juice & danish from room service each morning..free with a tip. OK Windjammer is like a hospital cafeteria. Food was Eh... Cafe Two70 another hospital cafeteria. Food was Eh... Cafe Promenade 24hr coffee/ stale pastry & Sandwich shop is the size of a kiosk at the mall. Nothing special here. Chic MDR dining where we ate dinner was ok, staff was very attentive. Average food, nothing special, didn't leave hungry. Solarium Bistro Breakfast to order was a hidden gem in the mornings and decent. Solarium Bistro Dinner...not that great. Eh... Lunch in the The Grand was ok, good place to gather if you are with a group. The smoking/vaping sections of the ship. If you are a smoker, vaper or enjoy a cigar...Beware! There are only 3 places on ship to indulge in your stress-reducing cigarette. #1 The 5th Floor patio near Vintages Wine bar- the quietest place and most difficult place to find (but closed many times for cleaning?, without any cleaning going on?) #2 The 14th Floor open air hallway between the Solarium and Splashaway Bay. This is quite a hike from most staterooms. Not a favorite place to go. #3 The back left section of Casino Royale if you want to be out of the weather & wind. Another not-so-favorite place to go, but nice at 6:30 am if you'd like a little peace & quiet. Night time activities were mediocre at best. We usually ended up in the Music Hall for a silly game or two and some music...not as good as my local bar. Schooners had some nice piano music. We never did see any of the shows. They were booked up from day #1. We did the Skagway train excursion, which was nice. We booked that several months in advance. The " Refreshment package" was expensive, but covered all of our bottled water & Virgin Mary drinks & Mocktails. We also used it for other mixers because we purchased a few "Royal Gift" packages of Absolute Vodka for our room so we could mix our own drinks. We also brought on 2 bottles of wine from port on embarkation day. The others with us hardly got their money's worth from the alcohol packages they spent almost $1,000 on. Most of the bars were closed during days in port. FYI... The PUSH to SPEND MORE ! OMG!!! The constant push to spend more money blew my mind! As if you haven't spent ENOUGH already!!!! Every activity is put in place to help you spend more money. From the "Smokey-Eye" Demo (to purchase Urban Decay Makeup Pallets) to the Seminars. They want you spending..spending...spending! Even the TV stations...non-existent so you are out spending instead of watching tv. VOOM Experience..=...DOOM Experience...need I say more...totally NOT worth it. Even in an emergency. Formal nights....FWIW what is the point? Nothing special...No fancy dinners here or reduced drink prices...Just more opportunity for pictures to sell you later. The Captains Reception....Hahahaha....reception? I though most receptions came with a drink and a small bite? My mistake. Ports..Interesting tourist traps...bought a few things, saw a few things, drank a beer, ate a lunch....maybe did an excursion....got back on ship This is just the tip of the iceburg...haha..But you've got the idea. Perspective...If you're a cruiser, you'll always be a cruiser...it's your thing. No offense, but I just don't see how this is a relaxing or pampering way to vacation. I would not classify this as a Luxury Cruise. When the bills roll in and begin to hover near the $8,000 mark and we have nothing special to say about this vacation, that's just sad. I can put a much better vacation together with 1/4 of the money we spent and say.."I have had a vacation"...Ahhhhh. Read Less
Sail Date May 2019
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted ... Read More
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted to the priority line. Walked on the ship to be told “the lift is over their, like “get on with it”. Walked around aimlessly for a bit and really found my cabin (943) by chance. Cabin was clean, bathroom tiles were dirty. A welcome was conspicuous by its absence. Food in the Queens Grill was like clockwork .. boring and on numerous times Luke warm. I never got the Gala Nights. Put on a DJ to eat dinner, nothing else, I expected the captain to sit with us or a gala ball for the Queens Grill ... nothing. What was very surprising is that during the entire trip not once did any management come to us to say “welcome” or “how it the trip” .. there was no discerning quality, they just wanted your money. So where was “packing and unpacking, or a morning pot of tea” .. didn’t exist. The evening canapés delivered to the room were simply low grade pate or other stodge. Cut my leg badly on the edge of a chair on the deck and asked a crew member to get me a plaster, he just walked away. The whole experience felt like a Chanel Ferry crossing .. once you leave the ship in New York you are on your own. There is NO assistance to locate your baggage or assistance with carrying. We are elderly and really struggled through the immigration hall and border controls to the chaotic outside with NO assistance to find a taxi .. total chaos. Read Less
Sail Date May 2019
We chose this cruise because of the incredible places it visited. The ports of call and most excursions were awesome and well worth the time and money. However, the ship was a completely disgusting place to have to spend time on. Our ... Read More
We chose this cruise because of the incredible places it visited. The ports of call and most excursions were awesome and well worth the time and money. However, the ship was a completely disgusting place to have to spend time on. Our first cabin constantly filled with smoke fumes from the exhaust stacks above. For some reason, the exhaust found its way into our cabin via the air conditioning unit as well as from the balcony door while it was open. Not only did we endure exhaust fumes day and night, but we also had to deal with the smell of sewage coming in the door when we tried to clear out the polluted air from our cabin. We also smelled sewage gas fumes while out on our balcony and around the ship. As a result of the exhaust fumes, my asthma/bronchitis flared up and I was (and still am) in dire distress throughout the cruise. Paid over $300 to see the doctor on board only to be told that I needed a cough suppressant. Waited over 2 hours with multiple other passengers who were suffering various forms of breathing distress. We reported the exhaust fumes that filled our cabin to customer service. They had a young lady come to the door of the cabin to ask us what our problem was. She said she'd let maintenance know. Maintenance came to the door and asked us, once again, what our problem was. They said they'd let their supervisor know. That was the last time anyone on the ship responded to our breathing issues. When we mentioned it to one of the head waiters, she asked about it for us. She was informed that the maintenance staff considered us to be liers. She was upset on our behalf, but there was nothing she could do. So, the management of Royal Caribbean, Spectrum of the Seas determined without further investigation that WE were LIERS and there were no exhaust fumes in our cabin! The entertainment was hit and miss. Some of the shows were amazing, others were so-so. Most of the so-so shows were repeated throughout the cruise. The ship's band was excellent, however, it always played so loudly that earplugs were necessary. The gymnasium was small with limited equipment. Lots of entertainment for younger passengers - bumper cars, climbing wall, surfing, etc. Quite amazing, actually. The food was great during the first half of the cruise and went downhill as the second half of the cruise progressed. We found that we ate very little of what was served to us. Coughing, loud, tortured, and constant by well over three-quarters of the passengers was heard throughout the ship. Lots of sick people to spend time with while living on the ship. The many people we spoke with also complained about exhaust-like fumes throughout the ship. Staff were absolutely AMAZING! Courteous, friendly, helpful (except maintenance, of course). Can't write enough good things about each of the staff members. They did an incredible job doing what they could to cheer up all of the passengers. EVERYTHING was expensive on the ship. There were charges for everything. Nowhere to purchase toiletries except at the Japanese Pharmacy. One had to purchase three large containers of a product at exorbitant prices. Nowhere could we find simple products like cold suppressant supplies, toothpaste, hairspray, etc. ALL of the shops were high-end and extremely expensive. Nowhere to purchase simple, inexpensive souvenirs to bring home. We were personally aware of three elevator incidents. Two times where people were trapped in the elevator and couldn't get out. Ten people suffered multiple injuries when the elevator they were in fell three floors. I overhead the meeting those people had with management and I was appalled at how rudely they were treated! No compensation was given other than a discount off their next cruise with Royal Caribbean. They were even told that they were lying about what took place. One woman that I had come to know started crying and one of the ship's management people told her to "settle down'. No empathy whatsoever. Even when they were removed from the elevator it was done in an unsafe manner. If the elevator had fallen (it was slowly going down at the time) they would have been severed - beheaded. All in all, we will not be travelling with Royal Caribean again. Mostly because of the lack of follow up with so many disasters and health-compromising issues. Read Less
Sail Date May 2019
We chose because, although this would be my first cruise. the other three people had previous good experiences with Princess. However, all four of us will NEVER sail with Princess again. From booking on there were problems. We were ... Read More
We chose because, although this would be my first cruise. the other three people had previous good experiences with Princess. However, all four of us will NEVER sail with Princess again. From booking on there were problems. We were misled on the use of on board credits; our free premium drink package was not honored until we proved it was legit; food was lukewarm on the buffets while the plates were scalding hot. One real danger to passengers: Princess is very misinformed about passport use. They claimed passports did not need to be carried with you off the ship, and were totally ignorant of when a passport needs to be stamped at entry. Almost got us arrested following their advice. Luckily, quite by accident, we met a Spanish immigration official in Barcelona who gave us the real information. But the real problem was with shore excursions. Be forewarned, Princess will not come to your aid if something goes wrong. Our tour guide went rogue. During the "kidnapping", I tried to call Princess. No phone numbers worked. Their offices were not open. When I finally got someone and gave all the info, including the location,tour number, my name, and all contact info, they hung up and failed to call back. Then for the next five days, they attempted to bury the incident. They never investigated. I forced their hand, and had meetings with all levels of management, including the captain, who took no responsibility and claimed that Princess would never cover up any incident. BTW, after this horrendous experience, I could not leave the ship due to panic attacks until we got to the end of the cruise. I was a prisoner in a billion dollar jail. All Princess staff claimed that no cover up was going on. They never investigated, even 30+ days later and never tried ANYTHING to help. They endangered my life and the lives of 40 other passengers, and showed nothing but neglect and indifference. Keep in mind that Princess Cruises was just fined $20 million dollars for covering up dumping waste in the Caribbean over a five year probationary period by falsifying records and lying during inspections. So the bottom line is: Princess just wants to cash in, and anything else can be bought off, even the health and safety of its passengers. Read Less
Sail Date May 2019
This was meant to be an aniversary present for my husband. We expected to see some of Hawaii but the itinary was changed several times before the sailing. We sat in Oahu for a survey instead of cruising. They cancelled all our prebooked ... Read More
This was meant to be an aniversary present for my husband. We expected to see some of Hawaii but the itinary was changed several times before the sailing. We sat in Oahu for a survey instead of cruising. They cancelled all our prebooked shore excursions leaving us with a breif stop in Maui. If you wanted to shop great if not disapointing. It was just a really long boat trip from Hawaii to Vancouvre via Maui. Our time in Victoria was cut short due to the tide. We sat in Vancouvre overnight in port. Dissembarkation was a nightmare. Locating bags was like a really sick idea of a scavenger hunt. Close to 3 hours to get off, find your bag and wait in the longest line ever for a taxi. Of course the taxis were busy bringing people for embarkation so it was a mess. We were told when we complained that everyone received the same compensation. We received refunds for our shore excursions and refunds for 2 nights we spent in port instead of cruising. We received a credit to buy lunch because they couldnt one day. That certainly is not compensation its reimbursment! Royal Caribean do not care. They changed everything about our holiday, we did not get what we paid for or what we expected. If we had wanted to do a long boat ride from Hawaii to Vancouvre then we would have booked one. We didnt but thats what we got. Wouldnt travel with them again. The cruise was a comedy of errors and changes. Appauling customer service. MSC gave us a better cruising experience at a far better price. The activities onboard were sometimes hard to get onto and into. You certainly needed to be everywhere very early and not mind waiting in line at times. The artists were of a high standard. The food was nice in the restaurant but it did get a little boring after 10 Days as several meals were repeated. The buffet had a large range but again the choices got boring as they seemed to be the same each day. We dinned at Wonderland on one occasion and really enjoyed the quirky nature of the food. It was fun and a nice break from the main eating areas. The robot bar is fun the first time but the novelty soon wears off. Unfortunatley there were a large amount of people who had very small children in the bars even as late as midnight. We had the drinks package and found it was a good idea as the prices on board were expensive. There were multiple shopping events. Its such a shame that this cruise was spoilt by poor planning. We complained to our travel agent who passed our concerns onto Royal guest services who said that all passengers were given the same compensation. We were refunded the cost of shore excursions and 2 nights that we sat in port as well as the cost of lunch on a day they could not provide it. That certainly does not qualify as compensation. Perhaps they need a dictionary to understand the difference. At the end of the day they just did not care about our experience it was all about the money. Read Less
Sail Date May 2019
It was 13 days from NYC to Amsterdam I'm an experienced cruiser. This is the first time I have experienced such a sick ship. Norovirus was rampant from day two! Sick passengers or crew were allowed aboard this ship! This was 13 ... Read More
It was 13 days from NYC to Amsterdam I'm an experienced cruiser. This is the first time I have experienced such a sick ship. Norovirus was rampant from day two! Sick passengers or crew were allowed aboard this ship! This was 13 days of pure displeasure. Many of the crew had bad attitudes. I experienced one of the Supervisors making excuses regarding sanitation methodology. With this type of Management attitude, no wonder the virus continued to expand. I missed two ports and NEVER once heard an apology from the staff. The gym was closed. Many other on board amenities were curtailed -- however, the Casino was always open when not in Port. Self-service at the buffet was curtailed. You had to beg for sugar, salt, pepper, catsup, etc. If you contacted the norovirus, you were quarenteened in your cabin, with your cabin key confiscated. You food was delivered to you on paper plates with plastic utensils. If you had a cabin mate, you could sneak out with them and continue to spread the germs, with no reprocussions unless caught! Thanks to a "sneaker", to whom apparently rules do not apply, I got sick and so did one of my friends! Norwegian, you need better sanitation and better monitoring of sick passengers. I was very disappointed with my cruise and will think long and hard before booking another NCL cruise. The specialty dining was great at Le Bistro, good at La Cuchina, very good at Moderno. I missed the dinner at Cagney's due to the Norovirus. The two dining rooms had very good food, but they tend to seat solo cruisers in the middle of the floor, and couple's get the better tables. Us solo cruisers DO PAY FOR TWO, and only eat for one. The service was hit or miss. Many of the crew had bad attitudes, probably because they had to do the work of multiple crew members because of the crew members who were sick with the Norovirus. I missed a lot of the entertainment, trying to avoid the Norovirus. When I did go to a show, there were groups of passengers talking and being disruptive during the shows. The entertainers were very talented. The trivia was strange, not really testing knowledge, but asking a crew member's age. Read Less
Sail Date April 2019
The itinerary was exactly what I was looking for. However, as soon as we were on board, the upsell was relentless. I began to feel very very pressured and uncomfortable. The cruise across the Atlantic was wild. However, it was ... Read More
The itinerary was exactly what I was looking for. However, as soon as we were on board, the upsell was relentless. I began to feel very very pressured and uncomfortable. The cruise across the Atlantic was wild. However, it was unnerving when the captain came on and said he didn't anticipate the weather. We were rocking bad ... 12 to 15 ft waves. I thought they could avoid those issues. Then the noro virus hit. We heard over half the passengers were quarantined ... and 200 crew. The captain came on and said anyone trying to leave their cabin would be removed from the ship!!!! Many of the staff were saying they had never seen it this bad. The food was less than appetizing and we spoke with one family who got food poisoning. The food was consistently repeated (tasteless and some seemed rotten). There was nothing high end other than the specialty restaurants. The entertainment tried, but it appears they just couldn't afford or didn't attempt to gather decent entertainment. There was nothing much to do all day with 6 days at sea. I was expecting activities all day. We ended up watching the same 4 movies the entire trip. They just kept repeating themselves. Even airlines have a better choice of movies. My friend (who was not sick) ... went to medical to purchase some Imodium (accidentally forgot it) and they charged her $219 for 10 pills. He never examined her, just sold her the pills. It appeared the crew was instructed not to discuss anything with passengers after a few days, and they began to get irritable (probably double and triple shifts). Dublin (beautiful city) was a horror trying to get off the ship. Six shuttles for over 1000 people. Nightmare!!! I would not recommend this cruise line. Read Less
Sail Date April 2019
I chose the cruise for the itinerary. I was traveling with my 80 year old mother and we really liked the ports. Both of us are well traveled but never could we have expected such a disaster of a cruise. I can let the terrible weather ... Read More
I chose the cruise for the itinerary. I was traveling with my 80 year old mother and we really liked the ports. Both of us are well traveled but never could we have expected such a disaster of a cruise. I can let the terrible weather not bother me. Or even find fun in the 50 mPH winds with 30degree F wind chill. That’s Mother Nature and what can you do. Since we didn’t get sea sick it was almost calming feeling the sway. But unfortunately that was not the case for many. I feel we had an experienced captain who thinks it’s ok to threaten everyone that he will throw you off the ship if you don’t do what he says. I also feel that based on the fact that I heard the number of sick people by day 3 was 27 and by day 10 was over 1000 of the 2500 passengers. Even if it was your traveling companion sick you too were quarantined to your cabin. They ACTUALLY sent in these poor crew members dressed in hazmat type gear to clean up after these sick people. I’m very sure the cruise company made a lot of money by forcing people to see the ship doctor at $200 minimum a visit. Even room service is an extra charge at $7.95 per person if you use it and that is per time you use it. I was told Norwegian doesn’t like seeing dirty dishes in the hallways, so this stops people from ordering in the middle of night. So no dishes in hallways, but there were ALWAYS cleaning carts blocking halls. You are also not allowed to bring even a water bottle on board. The crew will happily make you pour it out. They lie and say it’s security like at the airport. But that is a lie. It’s to force passengers to do it one way only and that's to spend on Norwegian. This company is a bunch of people acting like Natzi’s and risking our lives from poor cleaning, poor security and a crew that liked to bully passengers. Even if an announcement was very very important they weren’t smart enough to have it in every room instead only in some. It’s their way of keeping the passengers in the dark. The excursion company that Norwegian used is more than awful. Plus in Dublin since my excursion was in the afternoon and you had to use your excursion tickets as your tender ticket, the Pearl crew would not let me off early to go into Dublin. Since my excursion was in the countryside, I didn’t get to see ANY of Dublin. They wouldn’t let us off the ship. People also got hurt on tenders due to not having caring staff helping people get on and off. If I hadn’t. Even there for my 80 year old mother I’m sure she would have fallen. I’m Le Havre the Security was a joke. The terminal staff left promptly at their end of shift regardless of people standing in line to get packages, purses and bags scanned, and for people to walk through scanners. Norwegian let more than 50 people just walk on like it didn’t matter. In FRANCE!! Are they kidding me. Even things like broken locks on doors to balcony’s didn’t matter. I reported my two locks broken 8 times. Nothing in mini fridge and was accused if asking for an empty mini bar. It took 5 days to get mini bar partially filled. Was told by cabin steward that no Diet Pepsi was available for mini bars but bar manager said it would be filled. I got used to three things being a constant comment from the guest relations staff. One-just lie, two, say you don’t know, and three just say no. Not one map of one town or any info was included in nightly program like on every other cruise line. This cruise line is cheap and even if you have a mini suite you get the same amenities as a inside cheaper room. Sure there are free packages for drinks but the tipping for two people on this so called free drink package was in excess of $550 total for 2. Then there is extra tipping on the so called free specialty restaurants. They just keep asking for more money and gave less quality, less everything! I probably would have saved by going on a more expensive cruise line then with all the nickel and diming Norwegian does. We were given one of those really small bars of soap for two people to share for 13nights. Even when it fell into pieces we weren’t given a new one. Many days we couldn’t even get a bath mat for the tub/shower. And forget getting more than one body, one hand and one wash cloth for towels per person. No way no how. Do not go on this line for any reason. Even though we were treated like crap and it was our first cruise with Norwegian, they treated people who had spent more than 150 nights traveling with them worse. What a horrible company!! Read Less
Sail Date April 2019
We will never cruise Norwegian Cruise Lines again. They were very expensive but low quality compared to any other cruise line we've sailed. Didn't even include water or coffee in their vert expensive drink package. Even their ... Read More
We will never cruise Norwegian Cruise Lines again. They were very expensive but low quality compared to any other cruise line we've sailed. Didn't even include water or coffee in their vert expensive drink package. Even their Specialty dining was terrible. They nichol and dime you to death....literally bill you for 20% gratuities. We were with a friend group of 7, and we all agreed we will never sail Norwegian again. The only thing good we have to say about Norwegian is they had the best on board Musicians we have seen on a cruise, and our room stuard was excellent. They had the most inconsistent mixed drinks I have ever had. They say they care about customers satisfaction, but it is apparent that their profit is their only true concern. We had a back to back transatlantic 24 day cruise and never saw a person win a decent prize at bingo even though they charged more for bingo than any other cruise line. Read Less
Sail Date April 2019
35th anniversary, wanted to get to some highlights in northern Europe - first cruise (and most likely last ever) My wife rolled her ankle the day of the cruise and was experiencing some discomfort so we went to the medical services on ... Read More
35th anniversary, wanted to get to some highlights in northern Europe - first cruise (and most likely last ever) My wife rolled her ankle the day of the cruise and was experiencing some discomfort so we went to the medical services on the ship. There was a couple there before us, the wife looked like death warmed over and we listened to them fill out a form of where they ate over the last 3 days. They went into the doctor's office first, when they came out the doctor gave the woman some pills and told them they were quarantined in their cabin. Then the doctor asked us in the office and placed my wife on the examination table, checked her out and then talked to us while we sat in the chairs in his office. The seas were pretty rough on the Atlantic... first time on the ocean... already got charged $180 from the doctor for the ankle... so when my wife got sick we presumed it was motion sickness - at least at the start. They forced us all to go through customs on the boat, called us large numbers forcing us to stand outside in the cold and waves - my wife threw up standing in line - good times. She got better, then I came down with it - I have never had sweat drip off my nose like that. The doctors quarantined me, we missed the first excursion (one of the few days without rain). While we were quarantined, the captain came on and told everyone if the were caught outside their room we would be kicked of the ship at the next port - then he repeated it in the same announcement. My first response was - this is our out!!! My second response was - sick people probably won't report themselves as being sick now. My biggest complaint is that they waited too long to get serious about the sickness (shutting down the gym, controlling the dining areas). For days after the quarantine you still won't enjoy food again - especially when you have to see someone else's puke on the floor in the dining room. The excursion disembarkation needed some help with planning - at the end of the day I wouldn't mind a 3 hour delay if I could have stayed in my room or grabbed some breakfast - imagine several hundred people waiting in a room, booing the cruise activity director as she asked them to please be patient (for the 40th time). The longest delay involved tethered boats. My wife and I finally got on the tethered boat and it was pretty frightening - big gaps as the boat separated away from the boat, raised higher than the step off landing, and dropped away from the step off landing. They helped us on the lifeboat then we were on our own - there was an older woman screaming in horror, I lost my footing and hit a corner with my shoulder (glad it wasn't my wife's head). A young Norwegian employee performed the sign of the cross and later put on a life vest (I got that on video). They ended up disconnecting the boat before it was full (separating one of the families) - they re-positioned the lifeboat on the other side of the ship to finish loading. There was a lot of pressure to get folks off that ship - but that was dangerous. The dude who cleaned our rooms was awesome - the folks who served us in the dining areas were great - customer service... not so much (they should plant some secret cruise testers to try to call the front desk from their rooms) Its not how low you go, its how far you fall - we were both so excited about our first cruise Read Less
Sail Date April 2019
We were asked to join a couple for their anniversary cruise. The cruise ship was very overcrowded with more than 4,000 rude and inconsiderate guests. There were very, very few quiet spaces anywhere except our nice but tiny stateroom. ... Read More
We were asked to join a couple for their anniversary cruise. The cruise ship was very overcrowded with more than 4,000 rude and inconsiderate guests. There were very, very few quiet spaces anywhere except our nice but tiny stateroom. Food was like eating in an army mess hall with people crowding in line and reaching in front of you for something they wanted. The food was poor unless you like mac and cheese. Many people using the dining hall had no manners or courtesy. After paying $2,000 each for this cruise, we got the mess hall dining experience unless we wanted to pay $25-$40 per meal each to eat in a "special" restaurant, a couple of which were nice. Most of the crew staff were surly, but our cabin steward was nice and did a good job. There were poor entertainment offerings. We went to a dinner theatre and ordered a tenderloin steak, medium rare, and it came to me well-done and dried out. Pools and deck spaces were overcrowded. The best parts of the cruise were the shore times at Mallorca, the Axored, and other stops reroute to Barcelona. NCL? Never again! Read Less
Sail Date April 2019

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