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Sail Date: February 2019
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After ... Read More
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After five days of being at sea, there is no let up in the attention to detail and graciousness. The food is generally quite good; the sushi bar is excellent and Manfredi's is uniformly delicious. We regret getting the silver spirits package however because one of us drinks only wine and the included wines listed are sub-par. The hard liquor choices on the other hand are wide-ranging and more than sufficient! Silver Spirits runs about $20/day and covers drinks up to $15, which is the price we normally pay for a single servings of wine so we thought we'd be okay, but were quickly disappointed. Next time we'll know or bring our bottles onboard which they permit. Love the ship, the room to spread out and the wifi has been terrific! Read Less
1 Helpful Vote
Sail Date: February 2019
Everything was seamless- the boat was easy to navigate, crew went above an beyond to ensure a great experience. Our inside stateroom was perfect for the two of us... many storage compartments and beds and pillows were super comfortable. ... Read More
Everything was seamless- the boat was easy to navigate, crew went above an beyond to ensure a great experience. Our inside stateroom was perfect for the two of us... many storage compartments and beds and pillows were super comfortable. Many activities for teens. Entertainment was either very good or disappointing but the parties and outdoor movies were great. Food was delicious in both dining rooms. Valentines was celebrated with a fantastic chocolate buffet. I truly appreciated how the staff encourages people to wash hands. Issues: the app isn’t reliable , announcements can’t be heard in the cabin, smoking areas are not located in great areas..... casino stinks of smoke and the smoking area on deck 11 is too close to the doors and towel station... several of the staff at the customers service desk were not fluent in English which led to mistakes and misunderstandings. Our stateroom assistant was outstanding.... he couldn’t do more for us. Read Less
2 Helpful Votes
Sail Date: January 2019
The dining room and cabin steward were great. The ship just came out of dry dock and there were technical problems with the Movies at Sea on deck, that was a bit disappointing. Many workers came along on the first leg out of dry dock to ... Read More
The dining room and cabin steward were great. The ship just came out of dry dock and there were technical problems with the Movies at Sea on deck, that was a bit disappointing. Many workers came along on the first leg out of dry dock to finish up maintenance, no big deal - just something we noticed. The Panal Canel was everything we hoped for as this was our first time through the canel. The main dining room experience was great, our regular waiter and assistant waiter for dinner were excellent. The times we went to breakfast and lunch (anytime dining) was equally great. The buffet, or cafeteria as some call it was what you might expect from a cruise ship. My significant other requires gluten free food and I give Princess an A+++. The head waiter was very accommodating and even had the galley prepare special desserts for her (and other passengers) the following night for dinner. Awesome job! We didn't arrange any port excursions through Princess; therefore, no comments on those areas. Read Less
2 Helpful Votes
Sail Date: January 2019
The service was good. The room was kept clean and orderly on our schedule. The food staff and the bust boys were always courteous. The busy bartenders had kept their smiles up the entire duration. "Neli" rocks. The entire ... Read More
The service was good. The room was kept clean and orderly on our schedule. The food staff and the bust boys were always courteous. The busy bartenders had kept their smiles up the entire duration. "Neli" rocks. The entire range of drinks they had made were terrific. Get the drinking package, it is a great investment. Made every port on-time, except one slight delay. With cooperating weather, we were able to do all of our excursion pre-purchased on the NCL website. The excursion staff on shore were friendly, knowledgeable, entertaining, and accommodating. The food at Ocean Blue was amazing and still quite memorable. The Teppanyaki had us laughing the entire duration with good food to follow. "Burn the Floor," has some amazing dancers, period. After a great day on shore with an excursion, the adequate time alloted for shopping, and then a great dinner at the various restaurants on the Getaway, we were able to dance and drink the night away with themed music at "H2O" every night, followed by more clubbing at "Bliss." To us, that felt like such a great bonus, a gift from the ship we had not anticipated. Compared to the previous cruise we were just on a month prior with Holland America Line, it was night and day. Wish I had a chance to review the Veendam on here with you. Overall, Norwegian Cruise Line Getaway has a much happier staff. We had felt that ship vibe from the get-go. A happier staff equals a happier trip for all of the customers on board (and returning customers). It is also a great reflection of a successful business. In the end, we had met great people who are now friends. Great photos were taken. Great memories were created. I'll forever miss the "washi-washi" hand-sanitizing girls on deck. Thanks to them we didn't get sick this time. Thank you NCL! Read Less
Sail Date: January 2019
It was our sewenth cruise with Norwegian. We were three times on Star, two times on Spirit, one time on Geteway , and this time on Gem. We decided for this cruise, because, after Geteway, we concluded, that we prefer smaller ships, and 19 ... Read More
It was our sewenth cruise with Norwegian. We were three times on Star, two times on Spirit, one time on Geteway , and this time on Gem. We decided for this cruise, because, after Geteway, we concluded, that we prefer smaller ships, and 19 days for the price we get, was a good deal. All the ports were very interesting. We were two cupels, and made private excursion, because we prefer to be independent. Embarkation was not so quick, like we used to have by Norwegian. Also we used to meet concierge in port. This time she wait on us in ship, colect all of us , toeld us where we can eat, where and when we can meet her.We used , to get more information first day from concierge. Food was very good , no complaint. A lot activites and , lot music everywhere on the ship. Fantastic atmosphere. Service very, very good. We spend a lot of time on 13 deck ,smoking area, and water Nikola was so nice, all the time with big smiling, made for us fantastic coctailes. Alltogether, this was fantastic cruise, and 19 days went so quick. Gem is beautiful ship, with fantastic stuf , from captain , who informed us daily about all interesting things for guests ,until our steward. Only our bathroom in caben disappointed us a little bit, and concierge was inapropierte. Read Less
Sail Date: January 2019
Panama Canal was on our Bucket list and with 19 days aboard the Gem, we couldn't resist. First a little information about us, I would consider us Newbies to cruising since we only sailed on NCL ( this was our 13th cruise ). NCL ... Read More
Panama Canal was on our Bucket list and with 19 days aboard the Gem, we couldn't resist. First a little information about us, I would consider us Newbies to cruising since we only sailed on NCL ( this was our 13th cruise ). NCL makes sense for us since they offer different ships/types and itineraries out of NYC. This was our 6th time aboard the Gem. Here are my random observations. We flew out to Vegas for a few days before the cruise, then an early Sunday morning flight into LAX. We took the NCL shuttle to the pier, had no issues in locating the reps. Short wait for the bus. Since it was Sunday morning the ride to the pier took about 30 mins. From the time we got off the bus to board the ship, it was less than 45 mins. Our cabin, 8604 ( type OA, ocean view ) was right down the hall from O'Sheehan's was available around 2 PM. We had issues with the shower drain backing up into the drain under the sink but it was finally corrected on the second day. Cabin Steward was excellent ( first cruise back from vacation ), and by the third day knew our routine. The ship was in great shape ( last dry dock 2015 ), all public areas were well kept. Maintenance and painting was observed daily. Only negative comment is for the railing on deck #13 near the basketball court. They used a 2x4 to replace the rail and it was a rough finish that could cause a splinter. We purchased a 6 meal plan and along with our 2 free meals ( Platinum perk ) we spent several nights at Cagney's. It was strange that on most nights it was almost empty. Our only complaint was that they changed the mac n cheese to Kraft, it was terrible. Food and service was top notch. We had two meals in LeBristo, service was exceptional but the food seemed to be off compared to our last cruise aboard the Breakaway. Taste was bland to me. We also had one meal in La Cucina, food was OK but I kept feeling like we are eating in the Buffet. Other nights were spent in Magenta, had no issues in getting a table if you arrived before 6pm. Had to laugh at the folks standing in line at the Grand Pacific, while there was none at Magenta. Can a guy get a hamburger? O'Sheehan's - burnt, every time. Topsiders - raw, most of the time. Before I forget, the crew, from the captain to washy washy girls, fantastic, one of the best if not the best. Bars - Great time, great bartenders ( Sherwin - Boom Boom at Spinnaker and Lennie \ crew at Shakers ). Never had to wait more than a few minutes before getting served. PAX, I was told the average age was 64 but some nights up in Spinnaker I thought it was a Holland America cruise. The entertainment at bar central ( Shakers ) was exceptional, from Leo to Vibe quartet to the Gem band. Only two main shows standout for me, the piano guy and that checkerboard guy. Everything else was average Cruise Director staff, have to say it, bad. Poor attendance / cancelled Bingo sessions. Announced that they had a $2000 dollar pull tab winner but kept selling out of the same box. Morning show was a joke, stopped watching by the third day. The cruise director was OK but the staff is a reflection of her. Ports of call. Mexico - Tender in on our first two stops, tender process was real slow on the first stop, Cabo. The second stop, Puerto Vallarta had a dock issue. Almost a two foot drop from the tender to the dock, those who had a mobility issues had problems. These two stops felt safe in both, just wander around. Manzanillo, stayed close to the ship. Puerto Quetzal - Guatemala and Corinto - Nicaragua as per the State Department warnings stayed real close to the ship. The visitor center ( new cruise terminal ? ) in Guatemala even had a guard tower, manned. Puntarenas, Costa Rica - Walked around the town in the morning and took an NCL excursion in the afternoon. Panama Canal, Transit - Exceptional performance by NCL. Cartagena, Columbia - Great place to visit except for the hawkers. Made it almost impossible to enjoy the city. Very pushing and relentless. Santa Marta, Columbia - container port, they could have skipped this port too. ABC islands - always a great, safe place to visit. Finally, Thank you to the CC members who attended the meet and mingle, slot pull, pub crawl, to the members who arranged shore excursions and the cruise T shirt Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise because it was a well talked about and loved cruise by many on Social Media. I have cruised out of Port of Miami in the past. The embarkation was very smooth. Arrived at port early due to early transportation drop off. ... Read More
We chose this cruise because it was a well talked about and loved cruise by many on Social Media. I have cruised out of Port of Miami in the past. The embarkation was very smooth. Arrived at port early due to early transportation drop off. Was on the ship by 10:52am. Cruise director MarQ was good, but not the best I've seen. The ship was decent, could have been cleaner. The service was great in all areas except housekeeping. Major issue was the shower. There was a huge drainage issue creating a puddle whenever you showered. Everyday there were different issues, but we managed. The shows and bands were great. All other activities were just as Carnival promised FUN! Dining was great but after several cruises I am bored with The American Table Theme. I always like to try new items. Overall we had a great time. We are cruising on the Magic again In January 2020. Read Less
1 Helpful Vote
Sail Date: January 2019
As one of the smaller Royal Caribbean ships, this was perfect for a 4 night cruise. There was enough to do but not too much. All the staff I encountered seemed friendly and committed to helping us have a good time. As a smaller ship, ... Read More
As one of the smaller Royal Caribbean ships, this was perfect for a 4 night cruise. There was enough to do but not too much. All the staff I encountered seemed friendly and committed to helping us have a good time. As a smaller ship, the pool areas were not as crowded as other ships which was nice. However, the hot tubs tended to be a little more crowded. I spent half a day at sea sitting out working on my tan. The water in the pool was chilly so I only stuck my feet in. I was in a junior suite which was large and had a balcony that I enjoyed sipping wine on before heading out for dinner in the main dining room. The food and service was very good in the dining areas. I wished for more food availability in the common areas after 9:30 pm but service at the adult pool was decent. Overall, it was a fun and relaxing trip. Read Less
Sail Date: December 2018
The restaurant service was slow. Over 2 hours for dinner is SLOW. The World Café food was better than the sit down restaurant. Ship's stabilization system was not up to a wavy transatlantic crossing. The cabin was noisy with ... Read More
The restaurant service was slow. Over 2 hours for dinner is SLOW. The World Café food was better than the sit down restaurant. Ship's stabilization system was not up to a wavy transatlantic crossing. The cabin was noisy with squeaks and creaks. The sounds of the sea hitting the ship was annoying The ship's design seems more for the Caribbean or the Mediterrian as opposed to the Atlantic. The ships stabilizers did a poor job and seems to be operating like a step motor one or two steps behind were they should have been. The gym and pools were great. The spa was way above average. The 3 hour opera show was a poor idea. I walked out because there was no full translation on the screen. I liked the entertainment in the atrium. There were 2 missing singers from the first 7 days of the voyage. The band was great. I liked the four singers. Read Less
Sail Date: December 2018
The dinning room service was spotty. I think they got a lot of new people for this sailing. Improperly served courses, missing courses. But there was also impecably trained staff too in the dining room. Other than the dining room, the ... Read More
The dinning room service was spotty. I think they got a lot of new people for this sailing. Improperly served courses, missing courses. But there was also impecably trained staff too in the dining room. Other than the dining room, the service was great. We only made two stops on this cruise so our touring was limited. We took the free offerings. Nothing special. And the weather didn't help in the Azores. The cabin and bathroom were well laid out with plenty of electrical charging points for all our electronics. No adapters needed. Plenty of storage. Great lighting. The ship feels uncrowded. No lines for anything, except maybe ice cream. The free do-it-yourself laundry was great. However, the people using it were just plain rude, leaving their items in the machines after the cycle was finished. It was a mess. I suggest that anything left in the washer should automatically be put in the dryer and run. This way they don't show up 2 minutes before you need a dryer and then put their stuff in, delaying you from drying your clothes by a whole dry cycle. Read Less

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