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1 Helpful Vote
Sail Date: February 2019
We chose this cruise because it fit perfectly into our schedule. The cruise itself was wonderful. We loved all the ports and excursions. The only problem was the food. The whole reason we switched from Royal to Norwegian was the food. ... Read More
We chose this cruise because it fit perfectly into our schedule. The cruise itself was wonderful. We loved all the ports and excursions. The only problem was the food. The whole reason we switched from Royal to Norwegian was the food. This trip we saw the same shrimp in a dish most nights. Our favorite lava cake dessert, which is usually offered nightly, was only offered one night. I hope this isn't a sign of things to come. Our room was extremely small, but our room steward was excellent. We had a great time in the casino, the dealers were very friendly. I was very impressed with the life guards around the pool. I had never seen them on prior cruises and always thought they were necessary. These lifeguards made sure parents controlled their children and kept the drunk people from drowning the 7 foot deep pool. Getting on and off the ship was a breeze. Read Less
1 Helpful Vote
Sail Date: February 2019
I was disappointed on this cruise. My bag never made it to my room. I had to find it myself - at 5pm. That is unacceptable! The food was good and I like having the same table every night that was a plus. My cabin mate felt the rug was ... Read More
I was disappointed on this cruise. My bag never made it to my room. I had to find it myself - at 5pm. That is unacceptable! The food was good and I like having the same table every night that was a plus. My cabin mate felt the rug was very dirty in our room. In the Windjammer they have the cruisers serve themselves - that is not good because that can spread disease very quickly. That is why I prefer ships that don't allow that- like Holland America. The ports were good on this cruise - Puerto Rico, Saint Maarten and Labadee Haiti - where I ziplined which I really enjoyed. The biggest positive comment I have about this ship was the entertainment - it was AMAZING. Mama Mia was just as good as on Broadway in NYC! Ocean Aria was very different - like a Cirque Show! The comedians were awesome!!! Royal Caribbean's entertainment has improved and I have always love their entertainment but it actually got better! So all in all there were positives and the bags not arriving till 5pm was a definitive negative! Read Less
Sail Date: February 2019
We have traveled with NCL once before and enjoyed it so we decided to take another one. The food had quantity but not quality. Most food was cold and just average. There was only one bar/resturant to get food after 10:00 pm. Bar ... Read More
We have traveled with NCL once before and enjoyed it so we decided to take another one. The food had quantity but not quality. Most food was cold and just average. There was only one bar/resturant to get food after 10:00 pm. Bar service was extremely slow. We waited as much as 15 minutes to get a drink. Employees seldom cleaned off tables with used glasses or ash trays. Once we spilled a drink and we actaully cleaned it up with no help from them and they knew a drink had been spilled becuase they gave us towels to clean it up! There were only three places to smoke on the ship and one of them was the cigar room which was much to smoky to smoke in. Our cabin steward was awesome. No probelms there. The cabin was always clean and fresh. Harvest Caye, NCL's private island in Belize, was not worth getting off for unless you had booked an excusion. We booked a snorkeling excursion and was well worth the money. It was the highlight of the cruise for me. The last time I stopped in Belize was my highlight stop and we ported in the country of Belize and not NCL's island. The island is a tourist trap with nothing to see or do and of course if you get a drink or food that's out of your pocket. I don't know about all NCL's ships, but the Breakaway has so many extras charges that I feel should be included in the cost. There are bars that have a cover charge and some of the entertainment is extra. However, the free entertainment was good, but the seats in the Breakaway theater was extrmely uncomfortable after sitting for more than 45 minutes. The free dining rooms all had the same foods which we didn't like so we ate at the café most of the time. The ship offers three upscale dining rooms but the cost is extra. The Spice H2O (adults only) floor has no pool but offers a large water fountain and two hot tubs. No music or entertainment during the day which would have made it much better. Occasionally they had entertainment at night at Spice H2O but even though it was for adults only there were many teenagers running through the people. O'Sheehan's Neighborhood Bar & Grill had the best food but the menu didn't have much to pick from. The best was the cheeseburger. This was the only place to get food after the café closed down. I'm a soda pop lover and it was very disappointing to receive a flat Diet-Pepsi every time I ordered one for the entire week and my husband loves unsweet tea and the tea was so bad he couldn't drink it. The Breakaway holds 4,000 guests and I can say that it didn't seem overly crowded. The ship was clean other than many, many dirty tables. The embarkation and disembarkation went extremely well. The next time we cruise we will be taking another cruise line. Read Less
Sail Date: February 2019
We chose this to fill in the gap between visiting Singapore and Hong Kong. A disappointing start at embarkation. We were concierge class but no effort had been made for us to embark quickly and we had to find staff to usher us through. As ... Read More
We chose this to fill in the gap between visiting Singapore and Hong Kong. A disappointing start at embarkation. We were concierge class but no effort had been made for us to embark quickly and we had to find staff to usher us through. As it was we boarded at 1pm, we had been invited for luncheon valid until 1.30pm. We could have missed this. Our luggage did not get to our cabin until 8pm which we consider very poor. We dined in the restaurant each evening, second sitting. Every time we complained on the temperature of the food and why supposedly hot food was served on cold plates. We were not aware that we had a classic beverage package until the penultimate evening, If we had known we would not have purchased a wine package. Why were we not informed of this when the wine package was purchased? We had a Shore Excursion to Na Trang, Vietnam, where our Guide always seemed to be in a hurry getting off the coach and walking well ahead of the group leading them along busy streets and across roads with no consideration for those who could not keep up. Read Less
10 Helpful Votes
Sail Date: January 2019
We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our friends to try the ... Read More
We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our friends to try the Crystal and were finally able to get them to come with us only to find it was not as good as it used to be. The lunch buffet was so bad that we just gave up after a couple of days. We tried the dining room which turned out to be even worse The specialty restaurants were fabulous. The food, staff and atmosphere were exemplary. The ship did not appear to be as clean as it used to be. Our suite which had been refurbished seemed smaller due to the new configuration but the shower was incredibly worth the extra money.The toiletries were horrible, with artificial scent which I am highly allergic to. Entertainment was excellent. However, the casino rules were disgusting and no wonder it was always empty. Lastly - to have 6 ports on a 7 day cruise on the West Coast was a total loss. Aside from San Francisco and Cabo San Lucas (which was not on the itinerary) are the only 2 safe and exciting places to stop at. Most passengers complained they did not enjoy the quiet ocean experience when the ship is at sea. Crystal needs to recognize that plus the savings on Port Charges could benefit the pricing for passengers. Read Less
2 Helpful Votes
Sail Date: January 2019
Took easiest and most comfortable way to meet Oceania Nautica in Cape Town. Excellent port calls. Better than flying. 5* Art Deco furnishings. 3* service. Staff does not smile and does not greet guests unless guest talks first. Service ... Read More
Took easiest and most comfortable way to meet Oceania Nautica in Cape Town. Excellent port calls. Better than flying. 5* Art Deco furnishings. 3* service. Staff does not smile and does not greet guests unless guest talks first. Service seemed to be a burden on crew. Our cabin steward was the exception. Smaller than Phone booth size showers drove many to use showers in the fitness center. Balcony ok for two. Glass and rails were cleaned twice. Entertainment and lecture series outstanding. Am now on Oceania Nautica where food quality and presentation are far superior. The Brits seemed to like and praise the food but we could not. Stewards pushed guests aside with service carts in the buffet line. They had no other path to transport clean or used tableware. Paper napkins in the buffet at night are not in step with the smart dress code requested. Maybe the Queen is intended as transportation rather than cruising. It does that well at 22+ knots. Read Less
6 Helpful Votes
Sail Date: December 2018
We are Celebrity fans having first cruised on Equinox in 2013. We only ever cruise at Christmas and with friends we met on our first cruise. The biggest disappointment was the arrogance of some of the passengers especially with the ... Read More
We are Celebrity fans having first cruised on Equinox in 2013. We only ever cruise at Christmas and with friends we met on our first cruise. The biggest disappointment was the arrogance of some of the passengers especially with the sunbeams. Now we Brits have a reputation for competing with other europeans for beds around hotel pools in europe but seizing 20 beds at 0630 using 4 towels per bed, smacks of selfishness and arrogance and to top it all, from fellow Brits1 We cruised at Christmas from Abu Dhabi including Goa, Mumbai, Dubai, Sir Bani island and back to Abu Dhabi. Abu dhabi is rather boring, Goa was disappointing, Dubai is impressive but hugely expensive, Sir Bani island (never went ashore) seemed pointless. Why have to wait two ours to be tendered to a beach for a BBQ? We were deck 11 in AquaClass and our cabin attendant was fantastic as were 80% of the crew some, clearly their first contract, need a short sharp shock. Celebrity has a policy of not allowing reservation of sunbeds and if you leave, its 30 minutes or your personal belongings are collected and taken to guest relations. Never happened. Pool butlers seemed either intimidated or were perhaps, getting a little kick back for turning a blind eye. Now I appreciate that there are never enough beds on sea days especially if the weather is hot, but it kind of iritates you knowing you have to hunt for a bed after you've had breakfast and certainly put us and our friends, in a bad mood - not the way to start your day! The ridiculous use of 4 towels per bed, kind of flys in the face of Celebrity's "save the waves" campaign and perhaps should require you to sign for a maximum amount of two towels using your sea pass and return them otherwise, you pay for them. Better policing would also help. We always book AquaClass mainly because Blu restaurant has, in my opinion, the best food on the ship along with a comprehensive and impressive wine list. Neither was obvious in Blu in fact, its probably some of the most mediocre food we have ever had. Celebrity have definetly reduced the selection too, even though we always opt for Premium Drinks Package as opposed to the Classic Drinks Package. I would be replacing executive chef too. Are Celebrity aware of the dozens of potato dishes that can be created rather than has or chips? Or sauces rather than some light hearted attempt to disguise yesterdays with todays? As a former chef, I was deeply frustrated at the lack of culinary skill or imagination AND the bloody lack of potato dishes! Connie is showing her age and any any amount of "refits' makes little difference. She is shabby and unloved and should be scrapped. Going back the Solstice class a in September and then Christmas 2020 - never again on a Millennium Class. Read Less
2 Helpful Votes
Sail Date: December 2018
We like Viking. It was going to the Azores which we had wanted to see and had never been to during any of our travels. We have sailed on Viking Ocean 4 times now. This was a cruise that did not live up to our expectations. The cruise ... Read More
We like Viking. It was going to the Azores which we had wanted to see and had never been to during any of our travels. We have sailed on Viking Ocean 4 times now. This was a cruise that did not live up to our expectations. The cruise director was very talented herself but pretty much dominated the cruise and did not let the other entertainers perform to the best of their abilities. The food which is usually excellent was still good but the service in the restaurants was unusually slow. Disembarkation was truly a disaster. Handled by the shore excursion manager it could not have been worse. This is the second time we have had this manager for shore excursions on Viking. Unfortunately he is not the best and often unorganized or ill prepared. In addition he is not accessible and does not speak English very well which makes him hard to understand. The ship is excellent and most of the staff would do anything for you. Since this cruise had 8 scheduled sea days there should have been more activities. We would be unlikely to take such a cruise again however we most likely will travel again on Viking. Read Less
3 Helpful Votes
Sail Date: December 2018
The ship was generally in good shape but the stairs were not solid and sagged at times when you went up or down the stairs. We had a nice balcony cabin for overlooking the Panama Canal. It was mid ship and we were able to see the other ... Read More
The ship was generally in good shape but the stairs were not solid and sagged at times when you went up or down the stairs. We had a nice balcony cabin for overlooking the Panama Canal. It was mid ship and we were able to see the other ships going in the opposite direction. For most of the cruise the bathroom smelled from sewage. We had the hotel director's staff come and look at the issue. They eventually fixed the problem. There was no reason for us to keep going to Guest Services to complain about the problem. The food service at the seven seas was awful. The food arrived cold and once the food was delivered, the server did not come back to check on us. We never saw the head waiter. In the four seasons, the waiters were very attentive, the hot food came hot. In the buffet it was hard for us to usually find food that we could eat. The Indian food is too spicy. Most of the other items had pork or pork products in it and we do not eat pork. This included bacon in the mac and cheese, ham in the sour kraut. various ham sandwiches and bacon in the salads. Towards the end of the cruise, they were running out of food and the milk was spoiled, same for the yogurt and you needed to find a manager to get the spoiled products removed. The cruise director was hard to find, he was hard to understand at the main theater and P A system announcements. The production shows were good. The cruise director staff provided us with good games and trivia challenges but they reused a number of the questions over and over again. Besides that there was not much to do on sea days. For some of the ports, the length of time in port was too short to really enjoy the port. I don't understand why we stopped at some of the ports. They barely even has a choice of shore excursions. Read Less
Sail Date: December 2018
We choose this cruise is because we have never been to South America. We took an excursion in Puntaeranes, Costa Rica and could not find the bus that was supposed to take us to St. Jose. There were no guides at the terminal and we ... Read More
We choose this cruise is because we have never been to South America. We took an excursion in Puntaeranes, Costa Rica and could not find the bus that was supposed to take us to St. Jose. There were no guides at the terminal and we asked the bus drivers where our bus was and was directed to outside the gates of the terminal but the bus was actually the first bus in the terminal closes to the cruise ship gate. The food was very salty especially the soup which cannot be consumed. In the Royal Princess, there were 2 pots, one salted and the other not salted and we could blend both soups to make it not too salty. The food is also very salty, not like on other Princess ships. The menu was always the same especially at breakfast. The entertainment was excellent and we enjoyed the production shows. Service was sometimes lacking especially in the early mornings when half the staff was not on duty yet although the restaurant was open. The cabin was comfortable. I would avoid Star Princess in my future cruises. I will stick to Royal or Regal which are better managed although the Captain of Star Princess was very attentive and resolve problems on the spot. Read Less

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