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1,085 Repositioning Cruise Reviews

Always wanted to cross an ocean as an immigrant to Canada. This was our first cross Atlantic cruise, our first on Princess and the first ever cruise for my partner. The boat was very good. We had a great time on this trip. We were ... Read More
Always wanted to cross an ocean as an immigrant to Canada. This was our first cross Atlantic cruise, our first on Princess and the first ever cruise for my partner. The boat was very good. We had a great time on this trip. We were in Europe for 2 weeks before embarking visiting Paris and Rome each for a week. The staff was great. The restaurants were to our taste quite too similar. The food was good but the three anytime restaurants had a very similar decor and the menus sounded very similar. We preferred by far the steak house over the Italian restaurant for the pay a fee restaurants. We loved the cabin and the mattress and pillows were the most comfortable we ever slept on. Too bad the mattress is not sold in Canada. Our Stewart was fantastic. It was a pleasure to have Wilmer helping us. He did an amazing job. For activities, my partner would have loved more hands on activities like cooking class. I enjoyed the movie under the stars. The larger pool was a lot of fun especially with a little sea movement cresting some waves. We enjoy the coffee bar. I used an Internet package. It was great to be able to work from the middle of the Atlantic. If possible it would be great if the speed could be increased. At time it was painfully slow. Regarding the TV, we would have preferred for the movies at least an option to start the movies when we wanted like a Netflix style. A little more selection in movies and shows would be great on such a long cruise. We only used princess excursions at one harbor. We did our own at the others. We never looked really at the excursions offered. We were used to go on our own. Embarking was very easy and smooth. Disembarking was good too. Just slow with the us customs to clear. Read Less
Sail Date November 2018
We took this cruise from Rome to Ft Lauderdale on Apr 3 to Apr 17, because it was a great price. One port, Genoa, was changed to Livorno, Italy because a bridge collapsed in Genoa. Another port, Tulu, was skipped due to high winds, ... Read More
We took this cruise from Rome to Ft Lauderdale on Apr 3 to Apr 17, because it was a great price. One port, Genoa, was changed to Livorno, Italy because a bridge collapsed in Genoa. Another port, Tulu, was skipped due to high winds, which was disappointing but understandable. We have enjoyed at least 10 other Princess cruises and we felt that the dining service and food were not as good as on other princess ships. One night when lobster was served, our 8 table mates were waiting for the waiter to de-shell our lobsters. When we questioned the waiter, the answer was, we don't de-shell the lobster unless you ask. The buffet area food was the same as the dining area. The TV screens in the gym always have glare from the ceiling lights, making it very difficult to see the screen. One day, in the Fitness area, the air conditioning was not working, the Captain of the ship showed up to do his excess routine, when he heard the complaints among the customers, he left in no time. Read Less
Sail Date November 2018
We are Elite Captain's Club members but we felt that there was little recognition given on this cruise. Our "priority embarkation" was no faster than the normal embarkation. We tried the Elite "coffee club" ... Read More
We are Elite Captain's Club members but we felt that there was little recognition given on this cruise. Our "priority embarkation" was no faster than the normal embarkation. We tried the Elite "coffee club" breakfast twice enticed by the offer of quality coffee but found harried staff, poor service, crowded venues, and poor coffee. The recognition event was pretty uninspired - does Celebrity think that a glass or two of wine makes this a wow event? We found the standard of the Main Dining Room menu has gone down. We ended up going to Murano and Tuscan Grille 6 times - rather expensive but great service and food. We were disappointed that the old Qsine had beed replaced by Le Petit Chef. The new format does not make up for a very unimaginative fixed menu. We were pleasantly surprised by the quality of the lecturers. We were particularly inspired by Jim Kennedy. The entertainment was fairly good. We loved the acrobats, the guest violinist, the band, and the male vocalists. We note that there was a problem with the Sabbath service. For some reason, the company policy is NOT to include this event on the daily calendar whilst other meetings such as the friends of Dorothy and Bill W are! The only reference to the service was on a community notice board. Unfortunately on this cruise the meeting place was changed causing problems for those who wished to attend. Finally we were disappointed that there was no organised bridge on the cruise. Read Less
Sail Date November 2018
Always wanted to experience a transatlantic cruise. The Crown Princess was great. Entertainment was less than desirable! Food was good. Ports were great. Getting to the ship from the train station (Civitavecchia) was a very bad experience. ... Read More
Always wanted to experience a transatlantic cruise. The Crown Princess was great. Entertainment was less than desirable! Food was good. Ports were great. Getting to the ship from the train station (Civitavecchia) was a very bad experience. There were a few people that didn’t have a clue how to get to the ship. The shuttle never stopped at their Shuttle Stop! We had to walk to the ship from the train station. With all our luggage! One couple was quite elderly. The other ship, in port at the same time, had a continuous shuttle! Our cabin as far as cleanliness was ok. The stewards really need to clean counters, mirrors, tv screen a bit better. Beds were amazing. Two amazing bar tenders in the crooners bar were fantastic! Bruce and Victor, also Jasmine in the crooners bar made it a very enjoyable time! Always remembered who you were and what you drank. Always made your presence known! Shore excursions of course are always pricey but were enjoyed. The activity staff were great when it came to their entertainments. The comedians were awful! One comedian walked so fast back and forth that he gave me a headache. Wasn’t funny! Disembarkation was brutal. Because it was a transatlantic cruise, everyone had to go through customs including all the staff! Only two international lines and four lines for the Americans to go through customs! Read Less
Sail Date November 2018
We chose this cruise because of the convenience of leaving from Boston and the islands to be visited. The ship is very easy to get around on and the staff is pleasant. Some areas of the ship are in need of repair. In our stateroom ... Read More
We chose this cruise because of the convenience of leaving from Boston and the islands to be visited. The ship is very easy to get around on and the staff is pleasant. Some areas of the ship are in need of repair. In our stateroom bathroom the mirror seemed to have a buildup of algae around the edges and after a brief rainstorm the floor of our balcony was covered in a muddy debris. The cabinets and table are scratched and worn and the bed not very comfortable. The biggest drawback was an extremely unpleasant odor in the hallway on our deck (8). It could only be described as the foulest of odors that one would find in a poorly maintained nursing home. Travel companions on deck 7 also noted this smell. Though it was not constant it was present daily at different times. Having sailed on Princess and NCL before I was expecting more from Royal Caribbean as I had always believed it was a step up. I was wrong. The entertainment, in my view, was extremely lacking compared to other ships I have been on. There was one Caribbean duo in the centrum who was very good and one night there was a Village People tribute band who were a lot of fun but otherwise none of the piano bar singers or musicians were appealing. The games, karaoke and trivia challenges were not conducted in any kind of organized manner and it was sometimes hard to understand the questions shouted over a microphone (on Princess the trivia challenge questions are usually displayed on a TV screen). I have a hearing deficit and because most of the hosts have some kind of accent I would be lost and would have to have my travel companions repeat the questions to me. I do enjoy the art auctions and did purchase a Peter Max that I love but don't feel that Park West was offering enough of a variety to appeal to a large number of people and that made the attendance rather scarce. As for the food, it was just ok. I was mostly satisfied with everything that I ordered in the dining room but some of my companions were not. Rubbery calamari and fatty beef are not desirable. If you can't make a creme brulee with a hard top then you might as well not make it at all. We did have great servers in Gerald and Hafifi in Reflections deck 5 and that made up for some mediocre food. Food on the buffet in the Windjammer is mostly salty and I stuck with hard boiled eggs, freshly made waffles, pizza or hamburgers and of course soft serve. All of the islands we visited have their own unique appeal. We took a private tour in St, Maarten which brought us to the shopping district where the same items were displayed over and over in booth after booth, and hour and a half stop at Orient beach ($15 for one chair and umbrella and constant harassment from illegal beach vendors). Antigua has the most beautiful beaches imo. We went to Valley Church Beach( the sand is not sand but made up only of crushed shells and te ones that are intact are just beautiful) where you can get a nice 1/2 hour massage for at Pam's Wellness Center (it's just a little hut but it was very inviting and relaxing) If you book online through Tripadvisor.com you can get a couples massage for $60. We didn't book ahead of time so my husband and I were only able to get separate massages but still it was good. In Barbados we went to Harbour Lights Beach at Carlisle Bay. Two chairs and umbrella were $20. Local vendors but not as intrusive as the ones in St. Maarten. Curacao, a tourist's mecca! Walk along the historical path to the moving bridge and into a great sopping district and don't forget to stop at the Renaissance Hotel for free wifi and some casino action. We skipped the beach in Aruba and went into town for more shopping and a little casino play($10 coupons were being given out for both the Crystal and Seaport casinos). All in all it was a relaxing and fun 12 days but in the future I will stick with Princess or NCL which have more to offer. Read Less
Sail Date October 2018
A transatlantic cruise on a new ship, a very large one, without a lot of children on board seemed like a good idea. In many ways, it was a fine experience, except for dining. It is unclear to me how meals could be so bad, how service ... Read More
A transatlantic cruise on a new ship, a very large one, without a lot of children on board seemed like a good idea. In many ways, it was a fine experience, except for dining. It is unclear to me how meals could be so bad, how service could be so sloppy to non existent to unconnected. There were lots of pluses on the ship. Entertainment was top notch, including a great production of the musical Hairspray. Public spaces and cabins are well fitted and mostly comfortable. Housekeeping and cleanliness were highlights of the ship. And there were lots of deck chairs and lounge chairs available on sunny days. The solarium, at the front of the ship, on decks 14 and 15 is a great space, but it turns into a heat trap on hot sunny days. There are lots of spapools spread around and they were always clean, despite being well used. But, beware the inconsistent food service. So many examples, I am not sure where to begin. There was a lunch at the Park Cafe where we ordered two sandwiches, which were delivered to the table on one plate. We asked for a second plate, but were told they were running out of plates. Another day they ran out of forks. In the Solarium cafe, one could order an omelette, made to order, but we were told they did not provide fresh toast of bagel to go with it. And the tables in this space were jammed so close to each other that you could not get out of your chair without bumping into other guests. Then there was the main dining room. It was consistently inconsistent in service, but the food was consistently mediocre to bad. I complained to guest services, Diamon Club concierge and dining room managers, the cruise director and many other staff. The reply was always the same, You must remember Symphony is a very large ship. Duh, Royal built it and has been operating it since April. They should know how to run a big ship. Strange thing is, they know how to service the cabins, they know how to keep the ship immaculely clean, and they know how to move crowds of people around the ship. Despite the poor dining experiences, we had a good time on this transatlantic voyage. But I doubt I would ever travel on a mega ship again. Read Less
Sail Date October 2018
We sail frequently mostly on Celebrity, are Elite+, and wanted a big ship with lots to do for our transatlantic crossing. Symphony of the Seas was amazing with lots of venues and activities. Btw/ We loved the newly designed cabin ... Read More
We sail frequently mostly on Celebrity, are Elite+, and wanted a big ship with lots to do for our transatlantic crossing. Symphony of the Seas was amazing with lots of venues and activities. Btw/ We loved the newly designed cabin layout, colour palatte and spacious showe. The crew below Officers/Managers were friendly, engaging and often exceeded our expectations. Wonderful to experience this great service and teamwork on such a big ship. Food quality was generally poor in the free venues. Speciality food and service was EXCELLENT but came with extra costs. Not many deals once on-board so pre-purchasing before departure is recommended. Other than Captain Rob, the Officers/Managers were not very present or engaging throughout the cruise. Loved Captain Rob. At our stop in Port Canaveral the ship’s Officers/Managers made a mistake by not completely exiting excursion passengers ahead of general departures like normal and promised but didn’t take ownership for their mistake and instead blamed the usual immigration processing delays that often plague sailings returning to America, particularly transatlantic crossings. Oddly, neither the ship nor port personelle made any effort to remedy their mistake as it unfolded. Everyone that day had reason to be upset by the immigration delays but excursion passengers were particularly hard hit. We then hit another round of delays getting off at our final stop in Miami as the transportation facilities and process was a disaster. Organization by Royal on the ground was non-existent and the brand new terminal seemed poorly designed to handle busses efficiently and queue taxis and Uber’s. A terrible final 2 days getting off the ship. Thankfully the 10 days prior were great once we started paying for quality food. Read Less
Sail Date October 2018
Late leaving out of NYC due to multiple medical injuries and weather threats. Waited until almost 2am to board ship. We weren’t given water or food during Wait. Average age on ship was 70-80. Very deserted in public areas and venues ... Read More
Late leaving out of NYC due to multiple medical injuries and weather threats. Waited until almost 2am to board ship. We weren’t given water or food during Wait. Average age on ship was 70-80. Very deserted in public areas and venues after 10. Did not receive my my complementary birthday cake until restaurant closing and my friends had left. The staff said that they forgot. Waitstaff did not sing happy birthday to me. I received a weak apology and nothing more. Guest services staff overwhelmed and short terse answers to all questions. Burn the Floor, Howl at the Moon, The Flavors Band, Queen Flash and These Guys Worldwide entertainment offers were exceptional. All of the entertainers were outside venue after their shows to meet and greet audience members as they left the theater. Though food service was slow in the complementary restaurants the food was always beautifully presented on the plate. Entrees were served hot. Nice selection of appetizers, entrees and desserts. Read Less
Sail Date October 2018
We got a deal, liked the itinerary so booked! Cruise was late leaving port, communication to cruisers was scattered especially to non US residents. They left messages at our home, did not call cell phone or leave email or text. We were ... Read More
We got a deal, liked the itinerary so booked! Cruise was late leaving port, communication to cruisers was scattered especially to non US residents. They left messages at our home, did not call cell phone or leave email or text. We were told to arrive at the port by 7 pm dure to late cruise departure. We did not even embark until around 1 pm, safety drill at 2:30 am (repeated the next day for those who missed it), and actually sailed out of port at about 5:30 am the next day. They did give us an unexplained/detailed refund for first day of cruise and some $ for incidentals until we ended up boarding the ship. we had one port cancelled. It was a zoo embarking and people were getting upset. information was scarce. not well handled. Itinerary was good, Tortolla, St. Martten, St. Lucia, Aruba, Curaco, Jamaica, Cozumel, Grand Caymen finishing in New Orleans. Tortolla- we took Speedy's ferry on our own over to VIrgin Gorda and went to the baths and Devils bay St. Martten- walked from the ship to the beach about 20 min. swam and walked back St. Lucia- Free wifi in town, went to a park, sat in the shade, used the wifi, then walked around a very busy crowded town and market, bought a few forgotten toiletteries and returned to the ship. Aruba- took local bus to Adashi beach, near the lighthouse. SUpposed to be good for snorkelling, but there was a storm just off shore and the waves were too high to snorkel so we wave jumped and had fun before returning to the ship. Curaco- got a 2 hour bus tour around, ending at Mambo beach and the bus came back and got us as planned. $20/person. Mambo beach is man made/structured, but the snorkelling was great! Jamaica- bob sled and canopy tour. we walked from the ship some cruise lines it is cheaper to book on the ship, not so with Norwegian. Booking direct with Mystic mountain online is 10% off of $69. arriving as we did it was $69. on the ship it was $99 including transportation. We heard from Carnival passengers they paid $59 including transport from the ship. Walking on sidewalk was uneven and not good for walkers, wheelchairs or anyone with mobility issues. Bob sled was fun but over so fast. Grand Cayman- took local bus to cemetary beach, it was great uncrowded, great reef accessale from the beach. then walked around the shops before reboarding ship. Cozumel- our ship and 2 carnival ships were docked very far away from the main town. there were shops and tours at our port location. We swam from a small public beach access near Bubba Gumps. People were snorkeling and there were fish there. Breakaway is so big that we seemed to always have one of the worst docking positions. Tendered at Grand Cayman as did the other ships in port that day. \We have been to most of these ports in the past, we like snorkeling, take our own equipment and rely on low cost public transport. Food on the ship- You could get decent pub fare 24/7. No lobster night. surcharge and delivery charge for room service. Buffet had some great food sometimes. The waffles, pancakes, crepes and biscuits tended to be dense and heavy. I can make way better myself. they kept running out of things, diet pepsi, lettuce, berries, asparagus etc. Line ups for restaurants most days. Dining room. good service most of the time. shrimp available most lunch/dinners, beef dishes tended to be tough and overcooked. I asked for med rare and got med well. Brisket and stewed beef dishes were overcooked and tender but meat was dry in taste, brisket cut with the grain vs across the grain. many items on menu came different from what was described. Over all- we still gained weight, became very picky, never went hungry. Some of my favourite dishes- chicken wings in the pub, beef wellington on last night, popcorn shrimp on dining room lunch menu. Cabin- not one drawer to put things in. we had inside and checked with other passengers in oceanview and balcony and they had the same thing. My huband had to keep his clothes in suitcase under the bed. Lots of shelves in the bathroom which we mostly left empty ( who wants steamed damp clothes?) only shelves in closet with not light and a small closet to hang things in. TV very small and far away from bed, so we had to sit on the end of the bed or stand up if we needed to read something on it. beds are hard, I had preasked for an egg crate mattress topper and foam pillows and they were in our room on arrival. Pools- were very crowded. Pool slides, I went on the kids one. not many people using the more adventourous slides, Rock wall, was fun to try. Ropes course was great and staff at it were great. Entertainment- you had to book for many entertainments. Prefer not having to do that. Did not like one fo the major production shows, many people walked out of rock of ages. Overall- We had a fun cruise. People could not stop talking about leaving late, even two days post cruise on a streetcar in New ORleans they were still talking about it. POrts were great, so many people we talked to just did their own thing as most Norwegian excursions are $99 or higher. Ship was almost too big. Most of the staff were great with the exception of a two really rude ones that we complained about and were apologized to. Read Less
Sail Date October 2018
Wanted a longer cruise of three weeks. We have enjoyed a number of trans Atlantic cruises so this suited us well. The cruise out was generally calm and the weather fantastic, excellent for the time of year. The ship itself was in ... Read More
Wanted a longer cruise of three weeks. We have enjoyed a number of trans Atlantic cruises so this suited us well. The cruise out was generally calm and the weather fantastic, excellent for the time of year. The ship itself was in generally good condition,albeit showing signs of wear in places. Carpets were almost threadbare in places. The main point of criticism of the ship itself is that there is a distinct lack of sunbathing space. Sun beds are lined up along the available decks with no room between. The rows themselves are also very close to those in front and behind. My wife who has had both knees replaced could not get on these beds except for those on the end of a row, and once or twice we could not get off the deck without asking people to move their bed as all isles were blocked. Staff as is usually the case were excellent, they do seem busier than ever, but this might be me. They still seem to make time to smile while making sure you have what you need. Finally our ongoing gripe with P&O is their dress code, simply it’s not enforced. Increasingly people are going to diner in shorts, and tea shirts are very popular also. Both theoretically against policy. Formal nights are similar. People do not wear jackets and or ties but still dine in the main restaurants. I accept P&O are loath to upset these customers but it does, by its inactivity, seem happy to upset those of us who like the dress codes. Please P&O either enforce or end the dress codes but stop sitting on the fence!! Read Less
Sail Date October 2018
The Itinerary and time of year was great. It was a repositioning cruise. Many people on board that do this as they fly in early to enjoy Europe and then get back to the US. The itinerary was nice and interesting. Most disappointing ... Read More
The Itinerary and time of year was great. It was a repositioning cruise. Many people on board that do this as they fly in early to enjoy Europe and then get back to the US. The itinerary was nice and interesting. Most disappointing was the food quality and their menus besides had no flavor and was cold, when it was served at the sit down dining. This was new for us as the food quality and service was always superior. Many perks were gone from this cruise line. We always could get fresh fruit in our cabin, which was not offered this time, the menu was smaller for the sit down dining. Many times our head waiter was never around and his assistant only came at the beginning and end of the meal. The quality of the coffee at the International cafe was not what it was previously. The dancers,singers and band are always excellent. We have always enjoyed our cruises on Princess but this one was a disappointment. Read Less
Sail Date October 2018
We cruised on Celebrity Millenium 10+ years ago and still remember the outstanding experience. We anticipated the same high quality service level and entertainment existed today, alas not. The nightly shows in the theater were fair -- ... Read More
We cruised on Celebrity Millenium 10+ years ago and still remember the outstanding experience. We anticipated the same high quality service level and entertainment existed today, alas not. The nightly shows in the theater were fair -- the ship's cast of singers (Broken Strings show) and show guests (We3Vocal, Divalution (Lauren Tidbit was the only good singer), Gid Pool). The ship's cast was energetic and the aerial acrobatics were amazing. Unfortunately, the singing was fair. Dominick Allen's singing was horrible - out of tune, pitchy, flat. The best show/guest was comedian Ed Regine. Phil Lewis as Phil Collins was stellar as was Ben Mills. The podium talks in the mornings were a treat, especially Melinda Bates. The matinee shows during the day is a good offering but were really no better than the show from the previous night. The house band was superb! Late night shows (Frisk Feud, Liar's Club) were excellent! Other singers and acts throughout the ship (Take 5) were good. A dietary restriction (dairy allergy) existed in our party which was communicated to staff at Lawn Club, Blu and Ocean Cafe (buffet) the first time dining in each. Since we ate at Lawn Club for dinner the first night, the individual made a note in our account (no dairy or garlic). However, that notation was not viewed by staff at Blu as we had to re-tell them again. Due to Celebrity staff's miscommunication of pre-ordering lunch, some lunchtime meals were not served or took an extended amount of time (20-45 minutes, the latter being on 11/01/2018 when the lunch order was simply cooked fish on a bed of salad greens). I even inquired a second time on the status of lunch and staff replied "it's coming." Lunch this day was delivered 45 minutes after initial check-in at Ocean Cafe. Celebrity Staff apologized for the mishap while patiently waiting in Ocean Cafe. It took 4 days for things to be worked out whereupon lunch service improved - took 4 days for a process to be defined which we strictly followed going forward. Fortunately, no further mishaps occurred requiring the need to speak with a ship's officer. Both Chef Raynold and Pastry Chef Sherin are excellent, especially preparing dairy-free meals and deserts. When ordering a specialty dinner package at Murano, upon going to Lawn Club to book a dinner for later in the sailing, it could not be found. Fortunately we were not charged extra. It was frustrating internal systems are not talking to each other or updating timely. Food on the boat was tasty for every meal eaten on board. While Blu offered light entrees at dinner, Aqua Spa Cafe offered light dishes at lunch. The salad and soba noodles were excellent! Sushi was great! It was a treat to experience Taj X one night at Sushi on 5. Since this was an Indian cuisine experience, Indian Beer should have been offered. Activities were posted in the daily itinerary and on a board at Guest Relations. Because each method draws its own audience, all daily items posted on the board at Guest Relations should have also been included in the daily agenda. As a participant, the LGBTQ social was moved two times without notice. This was confirmed because I took a photo as a reminder of the location (Martini Bar) and time the first day, only to see a different location (World Class Bar) when checking the board again. This was only discovered checking the board at Guest Relations at different times - not until Day 12 was the social published in the agenda. Posting all activities (for that day or daily occurrence) in the agenda all staterooms receive is best. On a related note, a small World Class Bar sign exists on the wall at the bar, but there is no World Class Bar listing on any board in hallways or outside an elevator bank(s). I had to ask Guest Relations two times for the location because I bypassed it for two days. We enjoyed activities offered on board (Nacho's dance classes in the morning, pool volleyball (guests vs. guests, guests vs. crew), Thriller dance class, Apple device classes/tutorials, cooking demonstrations). The Thriller dance class was fun to prepare for Halloween night. The foyer staircase and Ocean Cafe were decorated nicely and guests were encouraged to dress up. A costume parade would have been even better - start at Opus, walk to Reflection Theater, go down one floor, then end at Grand Foyer. DJ Gio played good tunes and mixes at the martini bar in the evenings and the bartenders at martini bar were animated making drinks, especially the evening of pouring several martinis from several shakers at one time. Some assistant/waiters in Blu were very attentive to us. The ship was elegant, clean, and well maintained. The glass elevators were very cool in the center portion of the ship. We spent a lot of time on the pool deck and in the solarium. I remember the Millenium's Solarium pool had metal bars in the pool for guests to sit/lean on - that was missing from this pool. The stateroom was always made up nicely by Wardan. He kept our quarters clean and tidy. He was attentive to our needs and personable when passing him in the hallway. Instead of Do Not Disturb signs, which easily fall off door handles, the rotating dial outside the stateroom telling the stateroom attendant service needed would have been better: Do Not Disturb, Make Up Cabin, Turn Down. A pleasant surprise was the light in the stateroom's bathroom did not fully turn off, but became a night-light. That was great - for those of us who get up in the middle of the night. The Captain was the best. He participated in the late night show Liar's Club. His daily morning announcements were hilarious and he met with guests while in public. Definitely a star! Went to Sky Lounge for Bandioke -- this was very clever and fortunately had a good turnout and guest singers. It was this night I attempted to order a Virgo drink from the lounge menu. The bartender told me the bar was out of some ingredients and could not make it. At World Class Bar another night, I ordered Strawberry Fields from this bar's menu. Bartender advised the drink is no longer made with egg white because of guest's intolerance, yet the menu clearly listed his ingredient, a reason I wanted to try this drink. For guests like us who did not purchase the drink package, Celebrity lost revenue. These mishaps deteriorate our experience on the Reflection and with Celebrity Cruises. We booked Aqua Class to experience light dining and hoped service level in the dining room would be more attentive. Consistently, this was not the case. It took 2 days for restaurant Maitre'D and Assistant Maitre'D to open up to us (they were so focused on the job and not guest experience) which left a bad first impression. Fortunately, as cruise went on, they became more personable and conversational. Staff were busy serving and clearing tables, but consistently we observed inefficiencies. At Blu and restaurants throughout the ship (Lawn Club, Tuscan), food would be delivered to our table correctly, but placed in front of the wrong person. This boat was understaffed (on 10/31/2018 at Ocean Cafe, took 20 minutes for tables at 2-3pm to be cleared by staff on the back deck, on 11/01/2018 while eating dinner at Tuscan service was very slow - had to request water glasses be filled twice and the wine order took 10 minutes to arrive at the table) and under-trained. We heard from guests and staff throughout the cruise, many staff were pulled off Reflection to prepare for Celebrity Edge - this showed and certainly contributed to our less than highly satisfied experience. Quality was not the same as prior Celebrity Cruise. As experienced mariners with NCL Cruises, we truly had high hopes for Celebrity to deliver in all areas. We have even stayed in NCL's Haven class (on mega-ships - MS Escape) and felt Celebrity's Aqua Class would offer equivalent food and service levels. Unfortunately that was not the case. Consistently, service performance on this Celebrity cruise under-performed. With Celebrity striving to provide the best vacation possible, it fell short. While the cruise was enjoyable, no positive changes were made in our lives as guests. Read Less
Sail Date October 2018
This was our fourth time travelling with Norwegian and for the first time we came back a little disappointed. Service, food and cabin were fine but we were particularly disappointed with the entertainment on the ship. We felt the groups ... Read More
This was our fourth time travelling with Norwegian and for the first time we came back a little disappointed. Service, food and cabin were fine but we were particularly disappointed with the entertainment on the ship. We felt the groups and singers round the ship were nowhere near as strong as others we've been on and while the "specialist" entertainers were mixed to say the least. Some were excellent - The Quintessence Aerial duo and The Barricade Boys - some were ok, and some just poor. In particular the woman singer was dreadful and I wasn't impressed with the comedian Tim whose act was very dated and consisted of making members of the audience do stupid things. Also a lot of the acts did two or even three shows during the cruise.The game shows seemed tired and ill thought out. And there were some odd things about the ship itself. Who thought it would be a good idea to put four lanes of bowling in the middle of a lounge?!!? And why was the trivia usually held in the Atrium where there were never enough seats and you had to compete with people visiting guest services etc.? We enjoyed the ports and most of the places visited - San Diego and Cartagena in Colombia especially but compared with the cruise we took with Norwegian to Hawaii last year on the Jewel, the Pearl was a disappointment. Read Less
Sail Date October 2018
Main reason was to go along the Suez Canal and then see Petra. We saw and liked the Suez, but Petra had to be cancelled due to the flood there the day before our arrival. Practically nearly all of the other ports we had visited ... Read More
Main reason was to go along the Suez Canal and then see Petra. We saw and liked the Suez, but Petra had to be cancelled due to the flood there the day before our arrival. Practically nearly all of the other ports we had visited before, and this ship and it's itinerary (apart from the Sea or Sun Princess World Cruise) go through the Suez and gave the chance of going to Petra. Had we seen advertised before we booked, various section itineraries of this cruise we would have just taken the Rome to Dubai section, and missed out the problem and cost of the Indian Visa's, plus the trouble the Sapphire Princess had with them when we were about to arrive at Cochin. Fortunately, we had ours on a thumb-drive and were able to have Sapphire Princess customer service reprint them. A lot of people had problems there. The Sapphire Princess also charged excessively for shuttle buses that were probably put on by the ports, for which Princess would probably pay only a pittance. The shows were sub-standard and a lot of passengers were complaining about them and walking out. There was little in the way of activities, and the Cruise Director staff were very loud, would shout or scream even though they were using a microphone. The Cruise Director Manager, Paul, would 'put down' his female staff and it was 'beneath' him to talk to passengers. On the whole, this is the WORST CRUISE we have ever taken with Princess, and it will take a lot of consideration before joining Princess again. Read Less
Sail Date October 2018
We chose this cruise because of the timing. We were in Europe for 6 weeks and wanted to cruise back home at this time. This was the second cruise we took on RCCL. We thought it was just ok the first time. We find other cruise lines ... Read More
We chose this cruise because of the timing. We were in Europe for 6 weeks and wanted to cruise back home at this time. This was the second cruise we took on RCCL. We thought it was just ok the first time. We find other cruise lines better. We were not impressed with RCCL at all with this cruise. The ship needs a lot of work. Most of the furniture is old, chipped and needs to be replaced. And get rid of those hideous artificial plants! The food is mediocre at best. The dinner service was excellent though. The breakfast service in the dining room was so bad that most days we didn’t eat there. We had to wait a long time for a table even though there were empty tables and it took a long time to get our food. The whole breakfast service was very chaotic and disorganized. The only thing good about eating breakfast in the dining room was Hans. He is a delight! The cruise director, Steve was very good and worked hard, as was his staff. Orlando was very personable and funny. He would make an excellent cruise director. We also enjoyed Talita very much. She is funny but at times difficult to understand. We enjoyed laying out by the pool most sea days, but found the music annoying. They should take into consideration that the average age of their cruisers is 60+. We don’t enjoy techno, teenie bopper music. Same with the movies the showed on the outdoor screen. They were mostly kids’ movies and no one was watching them but you couldn’t get away from the sound. The evening shows were a mix, some very good and others not so much. We really enjoyed the Beatles show, the pianist, the ship’s orchestra, David Nestor, and James Stephens. We didn’t really care for the 2 production numbers, they seemed to drag. Also didn’t like Neal Austin. He should be doing children’s parties. We also enjoyed the enrichment forensics talks very much. They were very interesting. The shows in the Centrum were good and enjoyable, but too crowded and hard to see. Late comers squeeze in in front of those in seats so people that were there and seated coulddn’t see. The ship seemed clean, and the cabins were also clean. The room attendants worked very hard. Read Less
Sail Date October 2018
We were delighted to find that the MSC Musica was relocating from the Med to South Africa, and booked Venice to Durban (24 days) as the conclusion of a long trip away from home in South Africa. By way of summary, our experience ran ... Read More
We were delighted to find that the MSC Musica was relocating from the Med to South Africa, and booked Venice to Durban (24 days) as the conclusion of a long trip away from home in South Africa. By way of summary, our experience ran along these lines: 1 - The web site is a monster and needs some serious attention from someone who understands UX ('User Experience' - the trending approach to web design today?). 2 - The four options (Bella, Fantastica, Aurea and Club) have preset options none of which really suited us. We chose Fantastica because it assured us we would get the best cabin in the category (see 4 below!). That did NOT work! 3 - Embarkation in Venice involved a LONG walk, in the blazing sun, from the Venice 'People Mover' (which links the city to the port) to the ship. Once we were in the shade it took about an hour (long queues) and it would have been smarter to arrive much closer to the deadline, when there were no queues. 4 - The cabin (11195) was a disappointment. We chose inside because we are happy not to have views or balconies, but we got one of the inside cabins with BUNKS. They are turned up to the wall, but there is inadequate space to get into bed standing upright; the solution was to get into bed by crawling up from the bottom. Further, there is NO SEATING - just a padded box that sits under the very small dressing table. I see on the deck plan some of the inside cabins have black blobs - because ours has four I guess that means it sleeps four people? Pity there is no legend to explain that! 5 - Hence, we found that MSC have a problem with information management. I had two reasons to request on board that Reception assist me: first, I was listed as 'Mr' (my correct title is 'Dr' or 'Prof', as indicated at booking time) and it ought to be SO easy to correct these small things; 'they' were simply not interested. The other issue was with the door to the Library, which made a dreadful screeching sound every time it was opened. The library should be a sanctuary of peace and quiet, but it was horrible for that one reason (actually, there were VERY few books, which caused people to come in and noisily discuss how shocking it was to find that there were no books to read - no reference books such as atlases and travel guides, only a selection of fiction, in several languages, that quickly reduced as more than 3000 'guests' helped themselves). 6 - Previously we have cruised with no internet, and as I had work to do I was delighted to see that continuous internet is offered, and although the log on was somewhat convoluted it worked most of the time. But forget the service that you might get at home, this was SLOW and in 24 days I used about 3Gbytes, that cost me 95 Euros. Some people had bought a cheaper package that, astonishingly, did NOT allow access to email services. 7 - There is a 'CyberCafe' but nobody in attendance to assist with problems. The young man sitting there - confusingly - was the Voyager Club representative. His response to any assistance with the cybercafe (that he was sitting right in the middle of) was abrupt almost to the point of rudeness. I guess we all have bad days ... I took my laptop to the cybercafe to try and get faster internet (I think that worked) but there are NO power outlets there, just standardised screens with a keyboard, a mouse and a small USB accessory for your memory stick or whatever you have. 8 - There were some glitches with the excursions. On the catamaran trip (Mauritious) two passengers were sent to the wrong coach, and so the whole remaining party of 23 had to sit or stand on the catamaran for more than an hour, with only partial shade. When the late-comers arrived, one of the sun-drenched (German) passengers asked - rudely and without any evidence - that the late-comers should apologise; well, they were from Australia and the anglo-saxon expletives and tears flowed freely. I mention this because it is the sort of incident that should be managed by the cruise staff, and I would have expected some apology from them. As it was, it took half of the day for the tempers to cool down and it was the fellow-passengers who did more to manage the situation than the 'staff'. Having said all that, what was good? The entertainment was excellent, although it was inevitable that over 24 days the song and dance crew, the acrobats and the classical musicians had to include some repetition. Not really a problem. We enjoyed the Queen (Freddie Mercury) entertainment so much we watched it twice (there are early and late shows, for the later and earlier sittings in the restaurants. The food in the restaurants was a little variable - we had just one main dish that was inedible and had to go back to the kitchen, but the starters and deserts were excellent. Portions were modest, and that suited us perfectly! The cafeteria was, well, rather like a cafeteria. The cabin and restaurant staff were excellent. The deal is that MSC add 10 euros per person every day for service (and that is in addition to the 15% surcharge on drinks from the bar), and so we were wondering how much of our 480 Euros (about one third of our 'ticket' price!!) would go to the front-of-house workers, and how much gets put into the slush fund. At the desk they admitted that the 'standard' 10 euros per day per passenger was actually optional, and I 'renegotiated' it. One of our fellow passengers told us that he went to reception on the FIRST day to tell them that he did not agree, and did not want to pay, and they agreed that it was at his discretion. Read Less
Sail Date October 2018
Let me preface by saying I've never sailed with Princess before and after my experience with them, I'm not in a hurry to sail with them again. Pre-cruise: You get spammed with info regarding when, where and how to board. ... Read More
Let me preface by saying I've never sailed with Princess before and after my experience with them, I'm not in a hurry to sail with them again. Pre-cruise: You get spammed with info regarding when, where and how to board. GREAT, but you only need to send this info once, maybe twice. However not only did the send this info almost 6 to 7 times, a couple emails gave us false info that our boarding time was a day and and an hour late. In sheer panic (since we were out of towners), we spent 2 hours trying to get someone to debunk the email as an error message. Major frustrating event! Service: Hit or miss. Most employees including room steward, wait staff and crew members were friendly but we felt we were dealing with concierge more than we needed to address a few issues we encountered. Our steward was less than attentive to our needs, when our shower leaked everywhere. We requested towels from him right away to clean up the flood, but he never showed up in time. Staff overall seemed less than enthusiastic and burned out. This was a repositioning cruise between their Alaska and Mexican Riviera seasons, it seems like everyone hadn't had a break. Food: BLECH! Buffett was gross. Variety of food was there, but everything tasted stale and recycled. Nothing seemed fresh. The included sit down dining rooms were only a step up from that. Some meals were good, not great - nothing felt gourmet. And no LOBSTER dinner, that was a total bummer. Afternoon tea was great, highly recommend! Coffee was weak and terrible! Only way to get a better than average food and coffee was to pay. Boo! Spa: My facial service was relaxing then everything went downhill. Worst spa ever! They tried to tell me the facial appt I originally booked was no longer available and of course the one that they had was more expensive. Talk about bait and switch. Then at the end of the appt, they made me meet with the Spa Dr. they had on staff to talk about my skin and try to upsell me with botox and skin treatments. The steam room had a mold smell and the spa pool was closed. So NOT relaxing! At the end I was so fed up, I tried to cancel my massage appt that I pre-booked before the cruise that was over 48 hours later. They told me that I couldn't cancel but only reschedule. I went to guest services with this matter and they said it was no problem to cancel, and that I gave them well in advance notice to cancel. Ports: Loved every place we went, started in Vancouver, then Victoria, then San Francisco. We didn't participate in any excursions and did our own adventures all the same and had a great time. Overall, this was my 5th cruise I've ever been on, a first on the Princess line and it was the worst of all of them. I'm sure on other Princess Ruby cruises the service and food might have been better, but I think the staff all needed vacations as well! Read Less
Sail Date October 2018
Ports of Call! Started in Quebec City and docked in Nova Scotia, Halifax, Portland, Boston and then to Florida. Our Cabin was situated near the elevator which was nice. The elevators however were horrendous. They were doing maintenance ... Read More
Ports of Call! Started in Quebec City and docked in Nova Scotia, Halifax, Portland, Boston and then to Florida. Our Cabin was situated near the elevator which was nice. The elevators however were horrendous. They were doing maintenance on 2 elevators which made it difficult but what made it frustrating was that the other elevators would bypass our floor with one or two people on them. This was a major gripe of just about all passengers. The staff was terrific. We had only one or two exceptions to that review. The Chops Grille was just okay. Giovanni's and Izumi were both fabulous. Exiting the ship at the ports of call could have gone better. In some instances we waited on long lines to get off. The shows were pretty amazing. RC dancers and ice shows were great. The Tenors of Las Vegas did a great job as did the pick pocket. Giovanni, the pianist was awesome...great entertainer...lots of fun. We took a tour to Peggy Cove and also to Kennebunkport. Both were fabulous. Very informative and picturesque. However, the daily activities were just so-so. Very repetitive. Coffee bar on 5 was good and had a nice variety of food. We chose anytime dining. It was mostly good. The Windjammer was okay. Desserts were the same for the most part and were just okay. The sweets in the Windjammer were the same every day. There were a few good things but probably not worth the calories. The one very positive thing was the staff. Most were eager to please and could not be more helpful. This was our first RC cruise. We will probably stick with Celebrity or chose another line in the future. Read Less
Sail Date October 2018
Joe and I love cruising. We have always been 'Loyal to Royal' and are Diamond Plus--not that it matters, except it is relevant to our experiences on this cruise. It started out well--the air connections the cruise line ... Read More
Joe and I love cruising. We have always been 'Loyal to Royal' and are Diamond Plus--not that it matters, except it is relevant to our experiences on this cruise. It started out well--the air connections the cruise line arranged worked out well, though they were time-comsuming. We got to the airport in Quebec City tired after 17 hours of traveling. We had asked RCI for an airport to hotel transport (their choice hotel) and were told none were available (18 months before the cruise.) When we got to the airport, there were Royal Caribbean representatives collecting people for transport to the hotel. They would not include us since we had no reservation with them. So we hit the taxi stand. We told the dispatcher there that we wanted to go to the Marriott Courtyard Hotel. He quoted us the price for going to downtown Quebec City. Since we knew no better, we said okay and he called a cab. The driver again asked us where we were going and we told him the Marriott Courtyard. He said 'Which One?', and we were stymied. We thought there was only one, and had no address for it. He claimed there were two and took us to the one downtown. Well, the one downtown was NOT a Courtyard, and was twice the fare it would have cost to get to the 'Courtyard'. So we had to call another cab and pay another fare. Grrrrrr. Checkin the next day was less than perfect--no priority boarding, long lines, and at least one less than friendly cattle herder. However, room was good, dining and wait staff were good, and room attendant was good. Now we get to the really rude awakening: Happy Hour-4:30pm-8pm. This spring we had sailed on the Brilliance on a repositioning cruise from Tampa to Amsterdam. They, like Adventure on this cruise, had a HUGE percentage of Diamond and above cruisers (who but us old geezers and rich whippersnappers have the time for a repositioning cruise?) Unlike Adventure, they had prepared for it. The staff on Brilliance turned their largest 'ballroom' area into a diamond lounge, with a different theme and entertainment every night. We were happy, and the non-diamond passengers were happy because the other bars weren't packed with us monopolizing them for drinks off our allotted 3 a night. Everyone had a relaxing, pleasant voyage. In contrast, on Adventure the 43-seat diamond lounge was FULL from breakfast through 8 pm. The Viking Crown was almost as bad. If you weren't in a seat there by 2:30 pm, you could forget Happy Hour. For us, it isn't just about drinks. This is our socializing time. We enjoy talking to other couples. The ones we meet at Happy Hour have experiences similar to ours. It is easy to start a conversation and one thing leads to another--we have had some really good times in the Diamond Lounge on other cruises, including on Adventure. Sometimes the free drinks we get are Cokes--we're too old for sustained booze. Unlike Brilliance, this time the experience on Adventure was more like Mayhem. It was packed. If you got there at 2:30 so you actually had a seat, it was hard to carry on a conversation with all the people standing around your chair waiting for you to vacate it. The crew appeared powerless to change anything. Their 'fix' for 13 nights of mayhem was a final night show and buffet--both of which were so crowded you couldn't see the show or get to the buffet. Adventure and RCI, you need to do better--MUCH better! Now for the good stuff! The absolute best part of the cruise was the carriage ride in Acadia National Park. After a whole lot of rain and cold, we lucked out and got sunshine and mild temps for our excursion. The draft horses that pulled our 8-passenger wagon were Moses and Molly. It was an hour of absolutely gorgeous fall colors, trees, a driver who carried on a leisurely and intelligent commentary--more like a conversation--with us, stops to watch deer, and just a wonderful time enjoying the world we're blessed with. It was one of those experiences I'll have a hard time ever repeating. Take a look at the picture I'm attaching and you'll get some idea of what I mean. The other really good excursion was to the Anne of Green Gables House. If you've read any of Maude Montgomery's books, you'll really enjoy this one. If you haven't--at least take the walking trails. They are really worth doing. When we were there, it was a slow, dripping rain. We went through the house first. Best thing there was seeing the cupboard where 'the raspberry cordial' was kept. You have to read the book to appreciate it. After heading outside, we took the 'Lover's Leap' path. It was beautiful, and brought back memories of Montgomery's descriptions of where the children played. There were trees, a brook, a bridge across it, and steps leading upward. Definitely a fun adventure. Well, by this time we were soaked, our time to meet the bus was near, and although I wanted to do the other path, I had to go. Hope there's a next time! I'll try to add the picture I took on the path to my uploads. Adventure is a good ship. She has some really good folks in her crew. This was our fourth cruise on her and we enjoyed them all. Captain Szynkarczuk appeared to be very professional, and concerned only with the operation and command of his vessel--a very good thing, considering we had some stormy weather on the cruise, an unscheduled return to port for medical reasons, and some ticklish navigational situations. My impression is that he is a bit uncomfortable around passengers. He could stand to unbend just a bit. We're really not a bad lot. If you haven't taken this cruise, do it. I'm sure RCI will fix the Diamond Lounge problem, and all the Canadian and New England ports are well worth it. I just may go again myself. I want to walk that other path on PEI and take the longer carriage ride at Acadia. See you onboard! Read Less
Sail Date October 2018
The embarkation process was smooth. The ship is very run down and in need of serious refurbishing. Had problems with the HVAC the entire cruise. The food was mediocre, limited in choices and rarely hot. There was little enrichment on ... Read More
The embarkation process was smooth. The ship is very run down and in need of serious refurbishing. Had problems with the HVAC the entire cruise. The food was mediocre, limited in choices and rarely hot. There was little enrichment on sea days unless you consider a sales pitch as enrichment. America's Test Kitchen was like a 7th grade home ec class. There was a very old demographic. The decor in some of the public areas was distasteful. Some of the entertainment was terrific...the comedian and the BBC presentation were wonderful. Entertainment on the lounges was good, not great. The staff was great and always upbeat and helpful!! We did private tours rather than the ship's tours....more economical and we could decide exactly what we wanted. The Canadian ports were very good except for Sydney, NS where there was not much to see or do. Disembarkation was very fast and went well. Read Less
Sail Date October 2018
We chose this cruise because it went to Pitcairn Island and Easter Island from Papeete. We then stayed on for a further 6 days and cruised to Chile. Embarkation at Papeete was shambolic as the Paul Gaugain was also boarding at the same ... Read More
We chose this cruise because it went to Pitcairn Island and Easter Island from Papeete. We then stayed on for a further 6 days and cruised to Chile. Embarkation at Papeete was shambolic as the Paul Gaugain was also boarding at the same time. It appeared that no one from Ponant was present to advise us what we were to do and we were all walking around like sheep. At the disembarkation end it was even worse as we were told there would be taxis once we got out of the terminal and of course there were none, nor did the taxis even come there, so we had to arrange very expensive private transfers after waiting more than an hour for a fabled taxi. Once on board, our cabin was what we expected. It was very clean and our room steward was excellent. The turnaround for laundry, which was free for us as past passengers, was brilliant. Service in the dining room was inconsistent. Sometimes it was good and sometimes not. The service on any gala night seemed to favour those tables which had officers, which seemed to only host French passengers. That said, the wait staff we had were always happy and helpful. The standard of the entertainment is consistently good and the shows are always a highlight. Kamel, the Cruise Director is a huge asset for Ponant. The food is the biggest let down on this ship. In advance of this cruise we were required to produce significant medical evidence of our ability to travel for the last 6 days. From that I would have thought that both I, and my doctor, had made my gluten intolerance very clear. Apparently not. The choice of gluten free food is beyond poor. I raised this at the first opportunity with the head waiter, who then raised it with a very indignant head chef, who effectively dismissed my complaints. To be given a broken piece of toast for breakfast is an absolute insult, given how much this cruise cost. There were no gluten free pastries, not even rice biscuits for the cheese. The room service menu was even more limited. It is not often that I can go on a 3 week holiday, on what sets itself up as a French culinary gastronomy cruise and lose weight, but it happened. The quality of the included wine was very hit and miss. It was all French. Some was acceptable and others were very, very ordinary. The cocktails however were fabulous. The port calls were a bit of a problem, but mainly due to the water conditions. Our captain did a great job to get us to Pitcairn. In other reviews, non French passengers have made the complaint that there appears to be favouritism shown to French passengers and a sense of entitlement. We saw this too. I don't know how many times I was literally pushed out of the way by a person thinking that they had a better right than I did to be in that position in an ordered queue. We had very few landings on this cruise and for our special lunch and performance on Easter Island the French speaking passengers arrived significantly before the English speaking ones and took up the very best positions. We found it so hard to find a spot together so far from the action that it was not worth even bothering to get involved in the show. With so many non French traveling on Ponant this really needs to be addressed. We really did feel like we were getting second best treatment. Overall, if this had been my first cruise with Ponant I would be in no hurry to do another. We have been on two other cruises ( the Kimberley and from New Zealand to Sydney) and they were excellent. Read Less
Sail Date October 2018
While it is churlish to be too critical when we are privileged enough to be able to afford a trans-Atlantic cruise, this ship has some issues that will keep us from booking with NCL again. I also recognize that the ship is not designed for ... Read More
While it is churlish to be too critical when we are privileged enough to be able to afford a trans-Atlantic cruise, this ship has some issues that will keep us from booking with NCL again. I also recognize that the ship is not designed for cruising in colder weather when, for the most part, the outside decks are closed. That meant that most of the time, the 3,700+ passengers were sausaged into the internal spaces. I suspect that would not be quite as big an issue in a Caribbean environment, but on this cruise from Copenhagen to New York, it was a fairly constant irritant. On the plus side, the staff in the dining rooms, bars and staterooms were as helpful, fun and eager to please as any we have ever had the pleasure to meet - so job well done there. The food, as well, was for the most part excellent although we did have one less than ideal meal in the Manhattan Club and our anniversary meal in Ocean Blue was underwhelming at best - certainly not worth the price. The overall cleanliness and upkeep of the ship were also excellent. My issues with the ship itself are: 1) noise. There is a significant lack of (indoor) quiet places where one can read in peace and maybe watch the ocean. There is the library, but it seats only about 15 people. To be fair, there were odd times when some of the dining rooms were opened for people looking for some quiet but they were not scheduled and not widely announced. For the most part, those prime locations remain closed and empty. Also there is the issue of constant muzak piped everywhere at all hours (this is not an NCL-only issue). It would be nice, when forward on deck 17, watching the white caps, to hear only the wind - but no, we are also subjected to non-stop music from speakers everywhere. I heard this complaint from several people and I would suggest NCL would do well to poll its customers to see how common this feeling is. 2) smoking. The smell of stale cigarettes permeated the casino area on Deck 7 at all times. Not that we used the casino, but we couldn't even walk through it to get from the theatre to the Manhattan Room because of the stink. As well, we never could go to one of the bars we wanted to visit (Maltings Beer & Whiskey Bar) because it was plagued with both fresh and stale cigarette smoke. 3) Lack of places to see the ocean etc. Most ships we have been on have large lounges with excellent places for people to relax and watch the passing ocean no matter what the weather. This does not seem to be the case on Breakaway. Except for those paying more to be in The Haven (and I don;'t know what they have), there is no lounge forward to see what is ahead. And the after deck on 16 is not only a hang out for smokers, the views are blocked by the giant screen at the aft edge of the ship - what is on other ships a fantastic place to view sail away or just watch the wake. It is ridiculous to think that people would rather watch a looped video of a tropical island on the screen rather than having an unencumbered view off the stern of the ship. 4) closed in feeling. Recognizing that many people love to climb walls and slide down giant tubes, all the recreational equipment on the top decks looks junky and gives the ship a closed-in feeling. The Atrium, likewise, is pedestrian (and constantly noisy). Maybe this is why the ship is so popular with families but it was not for us. 5) the library: It is beyond me why the ship keeps the bookshelves locked up except for specific hours when there is a crew person available to monitor things. Surely the honour system that works on other ships is better. Treat passengers like they are trustworthy and the positive feelings engendered by that would far outweigh the cost of any books going missing. This is penny pinching at the expense of the big picture. 6) entertainment: it is just not acceptable that so many people are not able to get into shows because there is not enough space or performances to ensure everyone has a chance. Those in the know booked ahead to the extent. Good for them, I guess. But for the rest of us, by the end of day one, it seemed there was no availability for the bigger shows - and this was a 14-day cruise. The irritation we felt from this was not helped by the constant presence of promotional videos displayed around the ship and the pitches by the cruise director continuing to promote these events as if they were not already sold out. And for the free shows, we had to show up 45 minutes or so before the performance to get a reasonable seat, and even then as often as not there was an alcohol-fuelled crush of the crowd to get in. NCL needs to completely rethink its approach in this area. 7) sundries: it is laughable that out of all that retail space in deck 8, there are just 3 or 4 small shelves for everything from motion sickness tablets and tampons to sunscreen and cough drops/syrup, or over-the-counter cold medication of any kind - especially on a fall trip in cold weather locations. Acres devoted to watches, and handbags etc. Next to nothing for things people actually might need. 8) Lack of communication: At least once a day, the captain came over the PA to give an update on weather etc. However, if you happened to be in your cabin, or in a busy locale (i.e. anywhere on the ship) it was next to impossible to hear what he said, if only because people talked right over it. My suggestion is that those updates be distributed as voice mail and on the television network so that everyone has a better chance to stay informed. There was also precious little information available on the ports visited, again easily remedied if there were someone on the communications staff who could post material on the TV system - even something as simple as how far from the city centre did the ship dock - walkable or taxi? I did see a fibreboard display on one easel in the Guest Services area the day before New York but that would reach a miniscule fraction of the people on board (we did not go to Guest Services until that second to last day - no need) and seems a curiously primitive method of communication on a ship with all the technical wizardry that Breakaway has. 9) water; Speaking of penny-pinching, how is it right to exclude water from the drinks package? Read Less
Sail Date October 2018
We made a mistake in booking a cruise on this ship. It was too big for our liking and had too many passengers (even though it was not full). Many activities, such as they were, were in the atrium where it was very difficult to find a ... Read More
We made a mistake in booking a cruise on this ship. It was too big for our liking and had too many passengers (even though it was not full). Many activities, such as they were, were in the atrium where it was very difficult to find a seat. This class ship has no central elevator, meaning my partially disabled husband had to walk many extra steps every day. Even with reservations in the main dining room, there was a long line at peak dining times. The major productions in the theater required reservations; this was OK for us since I booked in advance, but others were not so fortunate. However, the "big show" in the theater, "Rock of Ages," was very disappointing. Rated 18-and-over, it was crude, offensive, and unsuitable for the senior citizens who made up the bulk of the passengers on this 2-week repositioning cruise. However, service was, as usual, excellent. Food in the dining rooms was usually very good. We had a premium dining package where food was generally excellent. The exception was La Cucina which was horrible. Our one excursion, to Bath, England, was excellent. The lecture series content was very good but the delivery could put you to sleep. Read Less
Sail Date October 2018
NCL Breakaway is a wonderful ship with a captain who is way to eager to close off access to outer decks. He closed the lower deck often with sunny skies and 15 mph wind. Our transatlantic cruise consisted of 8 sea days and only 2 days ... Read More
NCL Breakaway is a wonderful ship with a captain who is way to eager to close off access to outer decks. He closed the lower deck often with sunny skies and 15 mph wind. Our transatlantic cruise consisted of 8 sea days and only 2 days warranted closed decks. This may have been due to reduced staff who could not manage the chairs and cleaning duties. The food was very good and our wait staff was superb. The embarkation was not good. We were made to walk in the rain to terminal 2 which was 100 yards away from main terminal. Disembarkation was great. Did not like having to pay extra $15 per person for shuttle to main city stop at Gottenburg. This should have been included in the cost of cruise. The entertainment in the theater was 2 of the best shows ever. Every seat had a good view of the stage with great sound. Read Less
Sail Date October 2018
When Norwegian changed the first port of call from Amsterdam to Gothenburg, Sweden I knew it was an omen. Embarkation was rainy with no cover for the very long walk to the ship. The ship's crew were not friendly and service was ... Read More
When Norwegian changed the first port of call from Amsterdam to Gothenburg, Sweden I knew it was an omen. Embarkation was rainy with no cover for the very long walk to the ship. The ship's crew were not friendly and service was terrible. Food was mediocre at best. The Manhattan dining room served up food that was slightly warm and tasteless. The specialty dining rooms scored better but only on the food side. Service was certainly lacking. Our cabin was very spacious (mini suite mid ship) and the bathroom was the roomiest I have ever had on a cruiseship. The chairs throughout the entire ship were the most uncomfortable chairs ever. I guess Norwegian didn't want any loitering. Entertainment was quite good. In cabin TV was a boring loop of old movies and TV shows. If you wanted a movie, you paid for it. It seemed like every time you turned around, Norwegian was squeezing more money out of you. GOTHENBURG - why any cruise line would stop here is a mystery to me. There is nothing there. We were unable to walk on the pier and were forced to either stay on the ship, take one of their tours or pay $15 for a transfer to a city where there was nothing to do. The day before disembarkation, I found out that I couldn't use my onboard credits towards gratuities. This came as a surprise. There was no place they could point out in my documentation where it stated that. But they wouldn't budge. Not impressed. I am giving this cruise an AVERAGE rating although even that is a stretch. Read Less
Sail Date October 2018

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