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306 Repositioning Cruise Reviews

Recent cruise april 2018 from dubai to yokohama saw the reception desk overrun each day with complaints. Poor food adolescent daytime activities.poor nightime shows.bad tv.pool accident resulting in death took medical staff far too long to ... Read More
Recent cruise april 2018 from dubai to yokohama saw the reception desk overrun each day with complaints. Poor food adolescent daytime activities.poor nightime shows.bad tv.pool accident resulting in death took medical staff far too long to attend. Untrained staff. Food in nightime dining hours old. Same 3 films rerun on deck. Bad experience. Never again...stay away from australia..not reccomended..give msc a wide berth. This is an honest review and is backed up by the majority of people onboard. Arrogant staff with an air of superiority made any complaints pointless. This was a cruise of all bling and nosubstance.head of food needs to be replaced as does entertainer director. Entertainment would'nt win talent quest in outer outback towns in oz. Occupational health and safety on board shocking..this boat should not be allowed to sail in australian waters. Poor food bad entertainment.bad tv. Information arrives late.pay for water you must be kidding...never ever again...msc messy!!!!!! Read Less
Sail Date March 2018
We chose to do a repositioning cruise on the Viking Sea in March of 2018 from San Juan to Barcelona. We have sailed over a dozen times on other cruise lines, predominately Seabourn and have done four other trans-Atlantic cruises, but were ... Read More
We chose to do a repositioning cruise on the Viking Sea in March of 2018 from San Juan to Barcelona. We have sailed over a dozen times on other cruise lines, predominately Seabourn and have done four other trans-Atlantic cruises, but were intrigued by the pictures and reviews of these new ships. First the good: The Viking Sea was a beautiful ship with spacious public areas. We loved the clean Scandinavian design and our lovely PV1 cabin. The Mediocre: The food. Perhaps we are spoiled by the exceptional cuisine on Seabourn, but we found the dining experience on the Viking Sea to be very disappointing. With the exception of the specialty restaurants (which were limited to two visits per cruise) the food and service in the main dining room were mediocre at best. There was never enough wait staff, the food was not very good, and the tables were jammed so close together that any thought of a romantic meal for two was impossible. In general we were surprised at the poor level of service on the boat (again compared to Seabourn.) While sitting around the pool, it was rare for anyone to come offer even a drink of water, let alone something alcoholic. This meant one of us (including my handicapped husband) had to go to the bar, order a drink, and carry it back. The Horrible: My husband suffers from Afib, a heart condition for which he has been treated for two years. Prior to leaving on this cruise, he was cleared to sail by his cardiologist in Florida. On day 9 of our cruise, he went to see the ship's doctor because he was having some symptoms related to this condition. The doctor prescribed a new drug, and he felt fine. On day 11, we took a private land excursion to Tangiers which tired him out. The next morning (shortly after we docked in Cadiz, Spain) he decided to see the doctor again, just to be sure he was okay. After running some tests (which concluded my husband had NOT had a heart attack) the doctor announced that "because the next day would be a sea day" he could not risk having us on board. We were told to summarily pack our things, leave the ship, and go to a local hospital in Cadiz. In a state of shock we complied. We spent the next 7 days in a hospital in Cadiz (where most of the staff did not speak English.) My husband was given an IV for hydration and hooked up to a monitor. And we waited and waited and waited for 4 DAYS to see a cardiologist. When he finally arrived, he did a short test, added a beta blocker (a drug my husband had previously taken) and said we were "cleared to fly." Hurray! But no, our Viking trip insurance company "Trip Mate," now responsible for getting us back to Florida, declared we must have a "medical escort" home. This, despite the fact that all the doctors at the Cadiz hospital said this was UNNECESSARY. So...we waited 3 MORE DAYS for a nurse to fly in from Colorado to accompany us home. THEN THE REAL KICKER.......Trip Mate just sent us a bill for $2,000 for my air ticket home, because it exceeded their limit for that class of service. It was the SAME class of service we had booked for our original flight home from Barcelona. In short...we missed the last three days of our cruise, spent seven nights in a foreign hospital, suffered considerable stress and discomfort, for ABSOLUTELY NO REASON. My husband, according to ALL the doctors in the Cadiz hospital, was medically fine to continue the cruise. He has been fine since we returned home. The Viking doctor made a mistake when he sent us off the boat. Now they want to charge us $2,000 more for his poor judgement. This is unconscionable and unacceptable. We do not intend to pay this bill, will never sail on Viking again, and have told all of our friends to beware of this cruise line. Read Less
Sail Date March 2018
We chose this cruise because we wanted to see the Mediterranean. To that end it achieved all we wanted. Although given that it happened over the Easter period you would have thought that the cruise line would have known that some of the ... Read More
We chose this cruise because we wanted to see the Mediterranean. To that end it achieved all we wanted. Although given that it happened over the Easter period you would have thought that the cruise line would have known that some of the ports of call would have been closed on certain days because of religious sensitivities and that they could have arranged the itineraries some what differently. Apart from the service given by our waiters and cabin steward I found in general that the service on the ship was poor. The food was not to my liking as I prefer plain cooking, in fact this was the first cruise that I have been on where I lost weight. The reception desk staff were worse than useless and could not or would not give any help at all. The entertainment was excellent particularly the Headliners. The shore excursions were typical of excursions that all cruise lines book and were no better or worse than any others. The ship could have offered a little more organisation to disembark for the tours other than a short line in the daily paper saying to proceed ashore a little before departure and find your coach. Read Less
Sail Date March 2018
The ship is in bad need of a complete overhaul. We ran on one engine most of our 16 day cruise as the other engine blew on previous cruise. Our ports of call, with the exception of Panama Canal and Cayman Islands, were awful. We had a ... Read More
The ship is in bad need of a complete overhaul. We ran on one engine most of our 16 day cruise as the other engine blew on previous cruise. Our ports of call, with the exception of Panama Canal and Cayman Islands, were awful. We had a really bad experience on a ship excursion beach trip in Manta Ecuador. Everyone on the trip complained but they would only refund 50% of the cost of the trip even though they admitted it was very bad. This was our first and last cruise on Celebrity. It’s back to RCL for us! Celebrity is NOT a step up from RCL as we’d been told. They don’t know how to take care of their passengers! The food was very mediocre but the entertainment was good most nights. I thought the crew seemed tired and ready for a break. We are diamond members on RCL and were elite on Celebrity. We were given coupons to be used in the lounge between 5-7 for 3 drinks per person. Never had that before. Read Less
Sail Date March 2018
We have just returned from the "Cruise from HELL" aboard NCL Sun. During our 15 night cruise, there was construction going on. There was insulation blowing around, paint dust blowing everywhere, the muster station doors were ... Read More
We have just returned from the "Cruise from HELL" aboard NCL Sun. During our 15 night cruise, there was construction going on. There was insulation blowing around, paint dust blowing everywhere, the muster station doors were closed off during DAYS of our cruise, the pool area was closed for a few days, sanding the decks, drilling, jack hammering etc from sun up until around midnight EVERY NIGHT. Our cruise was a complete DISASTER!! There was between 15% - 30% of the ship CLOSED on all days! A few of the specialty restaurants NEVER opened during the entire vacation. Many people have been sick with respiratory issues due to the nauseous fumes of the products they have been using while passengers are on board this cruise ship. The Sun is scheduled to be on dry dock for more renovations, but yet NCL chose to also inconvenience its passengers and put us all in danger as many of the Emergency meeting stations were not accessible while they were refinishing the deck floors on deck 6, the meeting deck. STAY AWAY from NCL! They don't care about their passengers...only saving money! This ship was quite old and dated. Many times, there was industrial fans running down the hallways as there were plumbing leaks. The crew did do the best they could during this situation. I particularly enjoyed Victor at the bar deck 11 aft. He was always smiling and trying his best. Room was OK. Read Less
Sail Date March 2018
I am glad this was only a 3 day sampler. I read dozens of reviews prior and decided people must be super fussy, that after all the cruise line info detailing how wonderful everything is, the reviews detailing how awful everyting is must ... Read More
I am glad this was only a 3 day sampler. I read dozens of reviews prior and decided people must be super fussy, that after all the cruise line info detailing how wonderful everything is, the reviews detailing how awful everyting is must be wrong, people must be too demanding. Staff were hurrying at 8.30pm to take food trays away, there was nothing available after that. We got a "PIZZA" delivered first night, it was crust, a wipe of tomato paste and six pieces of salami, no cheese nothing else on it and it was wet and sloppy like it had been in water or something. We paid for a balcony cabin, bottom of door to balcony and hinges were rusted, decor was like Las Vegas in the 1960s, all brown and dark, staff we saw, although we did not approach them for anything, were surly to passengers who did request something. We ate at the so-called restaurant on the second night, main meal consisted of a scrape of balsamic vinegar, ONE PRAWN and one undercooked potato in the skin. I AM NOT JOKING. No butter, no bread, I simply could not believe it. Brochure said dress up for dinner, they were letting in people in tee shirts, shorts and thongs. Made a mockery of dressing up. Went to back of ship, several lounges had books or towels on them, (this was 7.30am) things had been left there overnight as they were all wet. Hokey entertainment, in total a truly disappointing experience. I will never cruise again. Wont go on about everything else. But now I believe what people write about their cruise experiences. Breakfasts were good though. Only meal that was satisfactory. Read Less
Sail Date March 2018
-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door ... Read More
-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door battery. Better to wait until passengers locked out I guess -laundry lost, subsequently found -ship out of many supplies such as wine by the glass, applesauce, watermelon, and a number of other items -not all items on various menus are available -disembarkation took over 4 hours, 2 pm flight from LAX missed. Princess stood us up for over two hours without water,washrooms or food. No senior staff visible. Blamed customs and staff seemed more interested in the “turnover” of the ship than the passengers disembarking. As well created two classes of passengers as confirmed by customs and princess staff. A princess supervisor made the decision to get US citizens off boat first, leaving citizens of all other countries to wait in a longer line. They also decided to move their in transit passengers (these are people staying on the boat) ahead of the people who were late for their flights. Numerous princess staff promised help would be at the airport for flights but if any were there we did not see them nor did airline staff know about them. Princess kept blaming customs but only 8 custom kiosks for close to 3000 people. Clearly insufficient. Princess is responsible for putting boat at that pier. -serving staff not always around at the self serve dining area -bus yours took longer than expected. Again princess blamed others but the tour guides on the buses were aware of the longer time needed (due to start of local holidays and impact on traffic). Why is it if the guides on the buses know this princess does not? -lots of people holding seats for themselves in various areas of the ship and as far as I could tell, other than the princess theatre not being addressed. -pester you to do repairs on the cabin All in all I would say this cruise line is structured to reduce the cost of a passenger by as much as possible. This is not the type of cruise you would have received even 10 years ago, let alone 30. Read Less
Sail Date March 2018
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people ... Read More
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people with a very bad cold. I got a cold. The doctor on the sheep was kind of okay. The nurse touch my prescription tablets with her bare hands. The food from the “food court” was so boring. There was a mix of food smells that was very unpleasant. The egg station iwas so egg smelling. I eat and like eggs. However did not eat any because the smell was so strong. The paid restaurants are all italians. Entertainment? maybe two or three nights at the theater were okay. The service on the cabins and the waiters was good. The employees at the guest service could not been more rude. I had a very derespectful person when I went to ask them to take out a case of wine out from my billing because i did not bought any wine. He was defiant and made me feel like I had no right to make a complain. I do not have space here to write about my friend’s walker that did not make to the ship from Fort Lauderdale port. They underestimate the passagens capacity and/ or intelligence. Did not enjoy at all. I do not recomend and now I do not want to go even in another cruise line because I am afraid to have the same bad experience. Read Less
Sail Date March 2018
To start with we are loyal Royal Caribbean guests, however after going on 5 cruises on Allure, Harmony, Ovation, Explorer of the seas we wanted to try out another cruise company just to see the difference in standards. We also got this 2 ... Read More
To start with we are loyal Royal Caribbean guests, however after going on 5 cruises on Allure, Harmony, Ovation, Explorer of the seas we wanted to try out another cruise company just to see the difference in standards. We also got this 2 night comedy cruise on scoopon for a bargain rate so thought .... why not...... well.... lets start with the positives. (Btw this was a 2 night comedy cruise from Melbourne to Sydney) THE GOOD : Boarding and disembarking was easy and fast. Service is both terminals was wonderful. (I will note we were delayed 30 mins disembarking the ship due to customs, but thats not P&O's fault) Due to the smaller size of the ship its very easy to navigate and we did not have to use the lifts once. The comedy gala was fantastic and we went to every show - there were about 5 shows over the 2 days , this was the only entertainment available other than live music in the bars . Service at the bars was very fast and reasonably priced. THE BAD : SHIP: The ship is really showing its age and a-lot of the public areas have had no attention to the wear and tear of the furniture, seats were worn, chipped and some are broken. Floor under the lovely astro turf is uneven and lumpy. The room itself was clean, and a good size, however containing everything that was in the room when they purchased the ship off the last company its old, dated and the lamps were broken and held together with sticky tape. FOOD: I can only compare this to Royal but the food that was included was horrible. The items in the "Pantry" were the same items that were available in the dinning room. Food was cooked many hours before it was serviced and was only warm with that taste "that its been re-heated". Outside of the breakfast, lunch & dinner hours there is no other options for a snack unless you want to pay for it. (When we walked past a station of nuggets, chips and hot dogs at 4.30pm we asked the lady if we could just get some nuggets as we missed lunch, she rudely told us that it was for children only and we would have to wait. I would understand if there was 50 children waiting however there was no-one anywhere near and seeing there was a tray of 300 nuggets i don't think 6 would have made much difference. SERVICE: Service was very hit and miss and the Main dinning room has no dress standards - their was a mix of suits, singlets, flip flops , shirts (and even saw a guy were a suit with flip flops) ACTIVITES : Everything except for the shows are NOT INCLUDED and are at an additional cost. we did not take part in these so cannot comment but $29 for a 30 second zipline was not our cup of tea. OVERALL : We won't be going back to P&O however it was good to experience another side of cruising. Read Less
Sail Date March 2018
We knew what we were getting into, but never ever thought it would be as bad as it wo as. Food was never served hot or warm or body temperature, it was cold as a dead fish. Eggs, if you call the that, slimy kind of yellow. bacon burned ... Read More
We knew what we were getting into, but never ever thought it would be as bad as it wo as. Food was never served hot or warm or body temperature, it was cold as a dead fish. Eggs, if you call the that, slimy kind of yellow. bacon burned and really greasy. Hamburgers, well below body temperature. If you like bones with your salmon, you have chosen the right ship. If you like Prime Rib Sant cut you have picked the right ship. Entertainment, well stay hoe home and watch TV, it was terrible. Shore Excursions, OMG, no whispers, No Knowledge, horrible times in ports. IF YOU DON'T BELIEVE ME, TRY IT. Your money is wasted. Good Luck if you like smokers on balcony. cough cough. I was so sick of Dance Band Music I could puke. How about some good music to listen to. No music except some Jazz and who knows what on the ship. No music at all in many places during the evening. These cruises are sure as could be totally European. Go with Celebrity or Royal if you want a good cruse. We were just trying to escape the cold of March in the US. Typical Carnival, the owner of Costa, Read Less
Sail Date March 2018
I went with some friends who were going on this cruise and they also had a bad time no tv for over 2 weeks the food was terrible the serve was terrible and the the show were all 2nd rate people bush and shove and were rude the only thing ... Read More
I went with some friends who were going on this cruise and they also had a bad time no tv for over 2 weeks the food was terrible the serve was terrible and the the show were all 2nd rate people bush and shove and were rude the only thing god was the beauty salon even the staff did not like the food 1st cruise i every went on where u has to pay for Coffee at dinner time and pay for lobster and surf and turf , I will never cruise with this cruise line again and yes i have been on many cruises over the last 20 yrs. I can not say enough about the bad food when we docked in New York City I took a cab to Little Italy and had a wonderful meal the pasta was all dente not like the ships which most of the time was not cooked enough and was hard never never again. Read Less
Sail Date February 2018
They say you get what you pay for, but even at the great price they were offering, you got a lot LESS that what you paid for on this cruise. As an adult I have been on more than 100 cruises and as a teenager my father was a cruise ship ... Read More
They say you get what you pay for, but even at the great price they were offering, you got a lot LESS that what you paid for on this cruise. As an adult I have been on more than 100 cruises and as a teenager my father was a cruise ship captain. This cruise was by far the bottom of the barrel. The crew is so over worked, that there is no way they can provide good service. The biggest thing the ship needs to do is get less senior officers and more workers. There are more than enough officers standing around doing nothing while there was a shortage of people to do the work They even charge for water. On every other ship we have been on, you could always go some where to get water, tea or coffee at no charge. If you want water at dinner, no problem either pay per glass or purchase a water package. The food in the dinning rooms and buffet was so bad that it forced you go to the for pay dinning rooms. The terms planning, organization, and logic have totally evaded this ship. Our tours (that we did not book with the ship) were great and we plan to visit many of the ports again on another cruise line. In the disembarkation talk the crew speaker spent over 10 minutes telling us why we should give them 10s on the survey because the problems were not the fault of the crew. In short, stay away from the Victoria and Costa in general. Read Less
Sail Date February 2018
We chose this cruise due to the itinerary. However, NCL, were obviously trying to save costs at every opportunity, by arriving at container ports, instead of main ports, or using tenders and buses. Unfortunately, they were completely ... Read More
We chose this cruise due to the itinerary. However, NCL, were obviously trying to save costs at every opportunity, by arriving at container ports, instead of main ports, or using tenders and buses. Unfortunately, they were completely dis-organised in these tender operations which resulted in guests having to get up at 6 am in the Morning to get a ticket to get on a tender. Even when you had a ticket very often you were not able to get off the ship until lunchtime. This continued at every port. They did not learn. The tenders were driven by staff who either did not have any training or where incompetent. They did not give any safety instructions and often crashed into the side of the ship call the dock morning to get a ticket to get on a tender. Even when you had a ticket very often you were not able to get off the ship until lunchtime. This continued at every port. They did not learn. On one occasion they forgot to close the door and water was coming into the tender (this was that night) and guests were having to deal with water entering the tender. The issues involved poor customer relations staff on the ship who could simply not handle all the complaints they were getting. Also there were not enough sunbeds around for guests to sit on and when this was raised with guest relations they simply replied, well there are 2000 people on board what do you expect? There were also issues with food not being labelled clearly, as to whether it was vegetarian or not. This was such a shame as the itinerary was excellent and this could have been such an amazing cruise. And fortunately it turned out to be fully organised mismanaged and pennypinching. I think Norwegian will lose a lot of customers following this cruise. They kept making excuses after excuses but were not resolving any issues. The captain was nowhere to be seen I think he must’ve been hiding in his cabin ! Read Less
Sail Date February 2018
NEVER AGAIN ON NCL!!! Wanted to do Panama Canal so decided to do this one. The cruise before had 80 illnesses and no one contacted us to inform us of the issue. We were not able to board ship until late afternoon and once on board could ... Read More
NEVER AGAIN ON NCL!!! Wanted to do Panama Canal so decided to do this one. The cruise before had 80 illnesses and no one contacted us to inform us of the issue. We were not able to board ship until late afternoon and once on board could not get to cabin. Had to wait to be served any food or water the whole time on ship. We could not use the library until the last 3 days of 16 day cruise, could not use hot tubs until last 5 days of cruise. All of the Pool chairs were covered in towels (mostly with no one using them) by 8:30 AM and when complained was told to just move the towels but felt as though the Pool people should have done it. The ports were filthy dirty and stunk something awful - with the exception of Columbia, which was very nice. The shows were mediocre at best. The cabin steward was nice. The ship is too small for 2000 guests and was dated. Read Less
Sail Date February 2018
I was looking forward to a nice elegant ship and this was the wrong choice. The ship was very dated, carpets and chairs worn out. The food was terrible and there was no entertainment. I have been on a lot of cruises and this is the ... Read More
I was looking forward to a nice elegant ship and this was the wrong choice. The ship was very dated, carpets and chairs worn out. The food was terrible and there was no entertainment. I have been on a lot of cruises and this is the worst food I think I was ever served. The crew was not upbeat or friendly. It felt as if they were wanting it over and didn't want to go out of their way to say hello. The entertainment was good but there was not enough of it. Unless you gamble there was nothing to do from 7pm to 10:30 pm. And at 10:30 pm the disco opened. Much too late after a day of sun. The excursion was fun and that was the best part of the trip. I would not recommend this ship to anyone. It needs to be scrapped and refreshed. Which I was told by staff the ship is getting remodeled in April 2018. That would explain a lot. Read Less
Sail Date February 2018
We booked a Sea Breeze suite on deck 9 in mid 2017. These suites were created when the ship was refurbished in October. 14 days before we were due to step on board our agent was told by Crystal that due to electrical problems the Sea ... Read More
We booked a Sea Breeze suite on deck 9 in mid 2017. These suites were created when the ship was refurbished in October. 14 days before we were due to step on board our agent was told by Crystal that due to electrical problems the Sea Breeze suites required repairs and we had been upgraded to a Penthouse Suite on Deck 10 under the pool deck. Our agent knew that after 25 years of regular cruising there are locations of a ship that we would not accept even if free. Under the pool deck is one area. Upgrade rubbish - suite size the same, fare the same and services to the suite the same. We asked if we cancelled would there be a penalty. Yes there would be no refund and read the small print we,Crystal, have the right to change the suites. We had also taken a 3 day pre cruise hotel package in Mauritius. Two days before flying out to Mauritius we checked the weather to discover the island was about to be hit with a category 3 (severe) cyclone and all air travel was cancelled to and from the island. We telephoned Crystal in Sydney and identified ourselves with the booking number etc. The voice at Crystal told us that they had no official notice of any Cyclone and they would only talk to our travel agent. Hello a cruise ship capable of holding 848 passengers heading into a cyclone forecast area and they did not know that fact. Does anyone in Crystal tell the truth? The coach from the hotel to the ship was a shambles. We arrived after 1.30 pm so lunch was not available - part of the service was suppose to be a champers lunch, which no one knew about. When we arrived on board we were told that deck 9 was closed due to flooding. Hello the ship must have great scuppers (drains) if only deck 9 was effected. When we told the Concierge that our concern with the Penthouse Suite was noise from the pool deck we were told they had never had a complaint about noise. Hello again. The now have one. For the next 14 days we had foot steps over our heads from around 7 am to 10 pm or later. Furniture was dragged across the deck. From time to time heavy trolleys trundled across the deck. At 5 pm the staff rearranged the sun lounges by moving them into position and dropping them. We complained to the Concierge and the time moved to 9 pm. When the deck was hosed down in the early hours of the morning we had the benefit of an early wake up call. On the second day we became aware that there were only 380 passengers on board, so that really explains why deck 9 was closed. The climax of the treatment we received came on day 5 when we discovered that the on board of US$1200 was not on our account. You had to spend that on board. Yes, we do read the fine print. After a meeting with the Chief Accountant it took another 2 days before the credit was put onto our account. Although the web site sets out the service to the suite we had to ask for such service each time. We only have a butler because we select the better accommodation and the butler comes with such accommodation. On the ship the Butler did not offer any service. On day one there were no canapes. Afternoon tea was never suggested etc. Service in the dining areas was initially very good but fell away in the last 7 days to poor. Read Less
Sail Date January 2018
The Seaside is absolutely beautiful but has many problems. If you want to wait for elevators and finally walk away and walk the steps this is the cruise for you. It only has CNN as news, intermittent strong smell of sewer in the halls(and ... Read More
The Seaside is absolutely beautiful but has many problems. If you want to wait for elevators and finally walk away and walk the steps this is the cruise for you. It only has CNN as news, intermittent strong smell of sewer in the halls(and more often in our stateroom), back to back cruises have exact duplicate of the 1st week in food and theater. The theater attendants cause huge disruptions as they continue to seat people even after the first song/act. Immigration pass through at end of 1st week took an hour and 1/2 due to MSC holding us in the hall for about 45 minutes before allowing us to returning to the ship. If you don't register your credit card within 48 hours, you have to settle your bill in CASH. They take lots of short cuts on the food in the buffet –lots---(no half-n half, creamer or real butter on last 2 days of cruise) buffets are 95-97% the same food every day and were crowded and very noisy. Lunch in the dining room always takes at least 1 hour and 45 minutes. No one encourages hand cleaner before entering buffet or dining room(it's available but people do not use it). Hand rails on stairs are rarely cleaned. All music in theater was recorded, no live orchestra, 3 of the shows were great the rest had super shrill voices/singing. Room steward and dining room attendant were great, wonderful. Since I visited the service desk often, I found several of the attendants pleasant but with their hands tied as far as positive results. Very disappointed after so much anticipation and excitement to sail with MSC on their new ship. Read Less
Sail Date January 2018
Too many unsupervised children and fights on the ship. The cruise line did not take control of the out of control passengers until it was too late. Dining rooms could not keep up with the demand which caused either over cooked or cold ... Read More
Too many unsupervised children and fights on the ship. The cruise line did not take control of the out of control passengers until it was too late. Dining rooms could not keep up with the demand which caused either over cooked or cold food. Forget about trying to get a lounge in the solarium. Public bathrooms were gross and dishes and glasses left in hallways and elevators. The shows and comedian were excellent. The bar room staff was great and the choice and quality of the beverages was very good. Thank you to Blaz Potokar for making our dining experience an absolute pleasure. Your attention to detail was outstanding and greatly appreciated. Would also like to thank Dimitar Stojanovski for his assistance. Our stateroom attendant was excellent - Carlos Tannis. Surprisingly embarkation and disembarkation went very smoothly regarding the amount of travelers on board but I would not recommend this large of a ship for any seasoned cruiser. Read Less
Sail Date January 2018
If you love standing in line, getting bumped into, eating terrible food, sleeping in uncomfortable quarters, being overcharged for things, receiving a hard sell on things you don't want or need, and/or receiving terrible customer ... Read More
If you love standing in line, getting bumped into, eating terrible food, sleeping in uncomfortable quarters, being overcharged for things, receiving a hard sell on things you don't want or need, and/or receiving terrible customer service, then Princess Cruises might be for you. If you don't love these things, save your money. I don't think it is an exaggeration to say that we spent more of our vacation standing in line than we did having fun. Embarkation, safety training, food lines, lines for activities, lines for elevators, customs, disembarkation...so much standing and doing nothing. I had heard such good things about the food that I could not have been more disappointed. It is cheap, mass-produced and watered-down. Like the kind of food you would expect in a cafeteria or a nursing home. Nothing had flavor. Nothing seemed to have the right texture. I was also super disappointed with the spa services. I've had a $200 massage on land before. It was nice, I'd do it again if I had the money to spend. The one one the ship was nothing like what you'd get for the same price in a nice spa. No music, no aromatherapy, no pampering. You fill out a form, they take you to a cold room that reeks of diesel, coat you in oil for 75 minutes, give you the hard sell on products and then send you on your way. My husband and I waited a long time to be able to take this trip, just the two of us. We're so sorry that this is how we spent our special time together. All we wanted was a nice relaxing weekend away, but what we received was nothing like what we imagined. This will be out last cruise. Read Less
Sail Date December 2017
There are growing pains -and then there is bone-deep hell. This was our first MSC cruise and probably our last. In all of our cruising, we have never seen a cruise ship filled with so many pi**ed off customers. I'll list the pros and ... Read More
There are growing pains -and then there is bone-deep hell. This was our first MSC cruise and probably our last. In all of our cruising, we have never seen a cruise ship filled with so many pi**ed off customers. I'll list the pros and cons for easy reading: Cons: 1) Long elevator waits/multiple elevators consistently not working 2) Lack of ship hygiene and access to hand sanitization (if you did find dispensers, they were empty) -people were very sick. DIshes were always dirty. I'd have to go through 5 plates before finding a clean one and forget about a clean coffee cup. 3) We had the self-serve soda and beer beverage package but had a very difficult time using it (long waits for any drinks when we were forced into the small buffet). 4) The main dining room would not accomidate a handicapped person even though there were plenty of tables open and free (would not switch seating time, seat location, or offer available seats during main seating). Literally, we couldn't eat at the dining room, during dinner. 5) The dining room during breakfast and lunch had atrocious service and food. We only used it 2x during the whole cruise. Orders were incorrect, missing items, flavorless, cold and undercooked food. Multiple requests to correct issues were ignored. It also took 2 hours to get through the meal which was a waste of time for bad food/service. 6) A quarter of the way through a 15 night cruise, they shut down the main buffet to try and get people to go back to the dining room. People were choosing the buffet instead of dining rooms bc of the food and server issues. A large number of passengers were crammed into the family buffet (Biscayne-1/3 the size of the main buffet) which was half regular food and half kids food. 7) Beverage dispensers didn't work and no one would fix them. You literally couldn't get a glass of water at the buffet -this went on for days. 8) Lack of customer service at the excursion desk. Employees didn't know the excursions and the excursion experiences were very overpriced and poor. 9) There was nothing to do during the day. Other transatlantics offered a variety of entertainments and activities -there were very few offered on this ship. 10) Although they ignored it and hoped we didn't notice, they skipped one of the planned stops. No explanation was given. 11) Getting back on the ship at ports was very slow 12) Getting off the ship at the custom's stop was EXTREMELY unorganized and not handicap-friendly. Staff were harried and some very rude. We missed a good part of our excursion. 13) The company doesn't care if you're cheated out of expensive excursion time, even when it is their fault. This also happened at one other stop. 14) Sometimes the food in the buffet was good, othertimes it was awful. Some nights the best offering was chicken nuggets from the kiddie buffet. The main breakfast buffet was consistently either out of food, or the pans had obviously been siting out way too long. 15) Poor climate control. This ship was very humid when we moved into the carribean. Pros: 1) They matched another cruise line's loyalty program level and as such, we recieved several perks, which shows they take care of their higher loyalty customers 2) Our room attendant, loyalty ambassador, and customer service attendants were great 3) The room was nice. The bed was firm and they had a variety of pillows for choosing comfort. 4) They offered a rotating selection of free movies in your cabin during the long stretches at sea. 5) Disembarking and embarking was fast and easy. 6) Water park, water slides, and zip line were great. Although expect long waits on the zip line. Read Less
Sail Date December 2017
I went on this 3 day coastal cruise from Vancouver to LA. Check in was fast but after that it went down hill fast. We waited 2 hours before being allowed to board ship. Good thing I bought my own water because there was no drinks or snack ... Read More
I went on this 3 day coastal cruise from Vancouver to LA. Check in was fast but after that it went down hill fast. We waited 2 hours before being allowed to board ship. Good thing I bought my own water because there was no drinks or snack avialable. Then when we wanted to get on, we were delayed by photographer taking pictures. It was freezing that day and they held up the line to get on again , taking your picture outside. Why didn't the picture get taken inside when we first checked in. When we finally entered the ship, there was no welcome to Princess greeting or drink or anybody. You just kinda stumbled in and if you had not cruised before, you would have no idea where to go. Since I have cruised before I knew to go up to buffet for lunch. The buffet selection is the smallest of any cruise line I have been on. Food was OK at best. Very small selections. There is no ethnic selections. It was also freezing. It was like eating outside. When we mentioned this to the waiter, he said that the doors are opened , that's why it's so cold. I thought that's the worse excuse of not turning on the heat I ever heard. And the doors were definitely closed. After that i wanted to use the spa and work out. That was not functioning till later, I was told. I went in evening and all the steam rooms and heated beds were not warmed up, the facets in the steam rooms were not working and never worked during the whole 3 day cruise. The exercise room was not opened till the afternoon of the second day. There was a lot of new staff and they were not trained yet. We had an inside cabin and it was super small. They changed the bedding after dry dock and we had really warm duvets. But I think that's the only thing they fixed. The fridge was broken, never got cold. Even after mentioning it to room steward and desk, nothing was done. The room stewards would walk right by you without a good morning. We never got any animal towels like we do on other cruises. The room cleaning was fine. We ate in dining room every night. The first night, I had a seafood dish with clams and mussels. The shells were broken and I bit into a shell. I was so lucky that I didn't break my filling. I mentioned it to the wait staff and the head waiter came by and seemed unconcerned. He goes do you need medical attention? I said first of all, u don't put broken shells on a plate, because they will cut your mouth and also if they did not open , you couldn't tell, which could make you sick. He just told me cause they stir them around in a pot the shells break. That's how it is. The food in general was OK. Some of the soups were super salty. The prime rib was very good, but my girlfriends piece was tough. The fish is not that fresh, so I would avoid. The desserts were not that good. The ice cream tasted like mass produced. The waitress informed us it was made from a powder mix and it tasted like it. I tried the rhubarb ice cream and is was bright pink and did not resembled anything rhubarb. The ship is very old looking and the elevators do not work. I was stuck in and elevator with another couple. The doors would not open and none of the buttons would work. We used the phone and the person on other end said he would be there in a few minutes. After 10 mins nothing was happening. I tried to scream through the crack of door and we tried to call again on the phone and no answer this time. The other guy in elevator somehow got the door opened and there was no one on the other side. The door closed right away and I informed the desk what happened. The next day I was in a different elevator and it just started in go down and didn't stop at any floors. All the lights on the panel went out and couldn't be lit up after trying to push buttons on every floor. It went down 4 floors and stopped. I just jumped out and walked up the stairs. Another scary experience, that the front desk didn't seem concerned about. There was an event for EFFY jewellery and they offered free rum cocktails. At the end of the presentation they told us they were ran out of the drinks. And to come back to the later presentation. I thought "ARE YOU KIDDING ME". It's a ship, you do not run out of drinks. We informed the desk again and they did nothing. Not even a offer of a free drink in the lounge. I was so mad after a trying 2 days. Service is so bad on this ship, if stuff goes wrong, nobody cares. I asked for a water at the coffee bar and , he goes no you gotta go to the bar. I said you don't have water here? He goes Yes. THEN WHy CAN'T I GET WATER HERE. The night show in the main theatre were so bad. Every night there was a different one man comedian which lasted about 25 mins. No singing or dancing productions. I attended a orgami class and I was late cause I couldn't find the room. She put me down cause I was late and rushed through the remainder of class. The poor guy that was sitting with me was totally lost but she never came by to help him. The toilets were out of order all the time in the public spaces. I never saw people cleaning the public areas like on other ships. The only positive things were: 1. the pizza is delicious 2. movie under the stars is good 3. the dance class was the best, a very good teacher 4. the lobby looked beautiful decorated for Christmas I don't think, I will ever take Princess again. Just too many negative things. Holland American and Celebrity does not have these issues. If there is anything that goes wrong they will fix it. On Princess they just don't care. Read Less
Sail Date December 2017
We were transfered by bus by MSC. from Venice to Trieste where the ship was awaiting us . Embarkation was surprisingly smooth and very well organised.Got on board around noon We then went to our lunch where I had the nicest and ... Read More
We were transfered by bus by MSC. from Venice to Trieste where the ship was awaiting us . Embarkation was surprisingly smooth and very well organised.Got on board around noon We then went to our lunch where I had the nicest and hot vegetable soup ever ... this led me to believe that the rest would be as good ....but alas it wasn't to be . This is a stunning and beautiful ship but its fonctionability is questionable to say the least. The cruise ship very noisy.Nothing to muffle the sounds. food is almost always cold or lukewarm at the cafeteria as well as at the restaurant no decent toasters aboard!!!! hidden and not easily acccessible . hospital care very good thanks to nurse Daniella in particular and very well equiped to face most emergencies. A.C. system is not balanced : cold spots and warm spots: resulting in getting most passengers sick . Most people were caughing .thus rendering hospital crowded at 9 a.m. more than 2 hours late on scheduled disembarkation nice modern furniture but very unconfortable . ship very stable . for the preceeding reasons and some that I did not mentione , we would never use MSC again. thank you Read Less
Sail Date December 2017
We booked in August 2016 for a December 2017 sailing because, its a new ship, Italian food and crew (I'm Italian). Good ports of call. Sanitary conditions were deplorable, it was not mandatory to sanitize hands entering dinning ... Read More
We booked in August 2016 for a December 2017 sailing because, its a new ship, Italian food and crew (I'm Italian). Good ports of call. Sanitary conditions were deplorable, it was not mandatory to sanitize hands entering dinning rooms like other ships.. At the buffet passenger handling food and putting it back. Food servers not wearing gloves. After a week my wife had severer diarrhea Doctor stated "she has a food borne illness". In the hospital after two visits she received an IV to replenish body fluids, stayed in bed 7 days. A THIRD OF THE CRUISE. It was standing room only at the hospital. It cost us $328.40 for the visits. MSC made a fortune at the hospital. SMOKING ALLOWED at all the outside areas. Not able to use the pools, eat outside or just taking a walk on the deck because of the stench of cigarette smoke. (Second hand smoke is just as bad as smoking).Paid extra for a veranda never used it because of a cigar smoker from one of the other verandas. I complained to no avail. We never would have booked if we were informed smoking was allowed in all outdoor areas. They should have had a designated area for smoking not all of the outside areas. Now the food that I was looking forward to. Dinner Menu: 4 entrées choices one was vegan, if you wanted a steak or lobster it was $20.00 more. There are more dinner choices at Mac Donald's. All the shrimp meals were served with the shells on. I ordered a seafood platter the shrimp were breaded and fried with the shells on. The chicken cordon bleu was fried not baked. The fish filets were like leather overly fried. The portions were children size, if you wanted seconds you had to wait a half hour. When arriving at a port first thing we did had a good meal. I hate being so critical, I spent over twelve thousand to MSC. We should have been treated better. Read Less
Sail Date December 2017
At the dinner the food look and taste like I was in Jail ,not in a cruise ship!! The was not ready that ok but I travel a lot with msc i am a BLACK MEMBER witch mean that I took msc very often ,but this time is really the last time ,if ... Read More
At the dinner the food look and taste like I was in Jail ,not in a cruise ship!! The was not ready that ok but I travel a lot with msc i am a BLACK MEMBER witch mean that I took msc very often ,but this time is really the last time ,if you go on a cruise for the food forget this one . This is the first cruise that I saw so many people sick like this . The buffet food was cold and not much variety ethnic corner had tacos every day WoW Never change every day tacos , It seem to me that take more time to put the good things in the buffet never have to wait for pizza hamburger tacos but if they have shrimps or smoke salmon they make you wait to discourage you ,than you take a hamburger tacos or pizza. Worst food cruise I’d never had !!!!! Read Less
Sail Date December 2017
We chose this cruise because of the timing and the chance to travel on a new ship. We had booked 15 months prior and booked a Grand Suite for two couples to travel together. Initially given 13001 which was sold to us as a two bedroom ... Read More
We chose this cruise because of the timing and the chance to travel on a new ship. We had booked 15 months prior and booked a Grand Suite for two couples to travel together. Initially given 13001 which was sold to us as a two bedroom suite. By chance I was following Cruise Critic and discovered in August 2017 that 13001 was in fact a one bedroom suite (not suitable for 2 couples) After much back and forth with MSC Australia was finally given 11001 at the 90 day deadline due to the demise of an American travel agency(Legendary Journeys) The itinerary alteration meant that we were transferred by bus from Venice to Trieste no problem there. Embarkation was extremely smooth and all was good- it wasn't going to last. Other issues - on the first day they asked us to register our credit card which we did at the machine in the atrium. Two days later receive notification that due to a technical error our card needed to be re scanned. Our credit card had in fact had an authorisation made for $250.00USD to "American Airlines Paris" . We attended reception and were told that this authorisation would be removed after about 10 days and that they were sorry for the error. We were given 1gb of internet access to check our financial banks. This did not just happen to us but also to a lot of others as well. I believe that this is actually an offence to provide my credit details to a third party which has not been authorised by me. The ceiling fell in on the deck next to MSC shop smashing onto a marble table, lucky no one sitting there. The glass on the walkway shattered on both sides and the glass on the rear of the boat shattered (covers the rear lift) The staff had little or no training (7 hours I believe) The MSC watches worked but the staff had no idea how to use them. We were lucky and found an English waiter who had used them before and she trained us. We then had to show the other staff when we wanted drinks etc. With the majority of the passengers we were also very sick with a flu type illness and a shocking cough from about day 7 FOOD. Buffet self serve very average and the food was never hot. They closed the large buffet on deck 8 at night meaning that this crowded the dining rooms. Dining room staff really tried hard and service was good On arrival at Miami we were made to be out of our cabins by 7am. We were in Black group and in the theatre by 7.15am - we sat for another hour then leaving the ship to find absolute chaos in the terminal. A lot of people searching for bags that were not there. As more people came off the ship the problem got worse to the stage that police were called to try and stop a riot. Finally after 2 hours staff decided to let everyone find there own luggage as they had mixed all the colours up. The terminal staff were just shaking their heads. Entertainment = Unless you like opera nothing to see here the duos and band were extremely average. The theatre holds 922 people- the ship holds 5000 odd passengers the shows do three sittings which you must pre book your seat. Doing the maths only 2766 people can get to see the shows anyway so just under half the ship cant see them. We will NEVER EVER travel MSC again Paid a lot of money to be guinea pigs never again. Finally on the last day they asked that if you wanted a ship survey to complete a form and lodge at reception. Did that but still waiting for the survey. Wonder why?. Read Less
Sail Date December 2017

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