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296 Repositioning Cruise Reviews

MSC SINFONIA CRUISE ITINERARY – DURBAN, SOUTH AFRICA TO VENICE – 20 APRIL 2018 – 14 MAY 2018 GOOD COMMENTS 1. The whole of the ship was always clean and tidy 2. Medical Centre – Unfortunately I had ... Read More
MSC SINFONIA CRUISE ITINERARY – DURBAN, SOUTH AFRICA TO VENICE – 20 APRIL 2018 – 14 MAY 2018 GOOD COMMENTS 1. The whole of the ship was always clean and tidy 2. Medical Centre – Unfortunately I had to attend the medical centre. The consultation by the doctor was excellent and thorough. The Medical Centre was well organised and very busy. (It was difficult to find as we followed the signs and then suddenly they stopped so it took some time to find which isn’t ideal when feeling ill). 3. Cabin Attendant – I Ketut Suastika did an excellent job. Waiter in the main dining room in the evening – Warnaya looked after us well despite having very little help when his assistant left the ship in Mauritius (our second stop) as he was at the end of his contract. No one replaced him. With having no help to serve the food it was constantly cold including the plates the food was served on. English breakfast in the main dining room was constantly cold every morning. After 6 days we spoke to the Maitre D’ (Luigi),see below. He arranged for the Head Waiter, Adrian, to take my order each morning and ensure it was hot when served. They both did an excellent job following my complaint. 4. A leaky sprinkler in the cabin caused problems for a few days but was dealt with promptly and caused us no hassle as they worked on it when we were out of the cabin. BAD COMMENTS 1. As mentioned above after complaining about the food in the main restaurant being cold Luigi took this complaint over and dealt with it. At the beginning of the cruise I sent 3 evening meals back to the kitchen. Food was placed on cold plates so when served the food was too cold to eat. Our initial complaint was made to Reception on Sunday, 22 April, when we were assured the matter would be dealt with and we would be kept informed. When the situation remained the same and we had had no information, we went back to Reception on Thursday, 26 April. It was then that the receptionist called Luigi and he took our concerns over. 2. Self Service Restaurant – Deck 11 – Awful choice of hot food at lunchtime – mainly stews (these were cold). After 20 plus cruises including MSC, Celebrity, Thomson, Princess, Royal Caribbean, NCL the Sinfonia ship is the worse self-service restaurant for choice and quality of food. The only positive comment I could make is that the cold meat, salad and bread was enjoyable at lunchtime along with the desserts, although again there the choice was very limited. 3. We found the hand sanitiser machines empty regularly. These should be a priority to avoid illness. This was reported to Reception on 22 April, they said they were aware of the situation, but nothing changed during the cruise. 4. Entertainment – The entertainment was no comparison to other ships. Poor male singer. The Cruise Director was conspicuous by his absence – we never saw him around the ship like you do on other cruise lines. The shows seen on other cruise lines are very professional but the shows here (especially the singing and dancing shows) were very poor in comparison. 5. Having mentioned previously we have been on 4 MSC cruises over the years and also with other companies but feel Sinfonia is the worst managed ship out of them all. There was an attitude which was at times all too apparent – we wondered at times if crew were being trained on this long cruise and so were not working towards the level of service we have come to expect on our previous cruises. Quite frankly some staff did not seem interested. For example, newspapers were available on board. We ordered one to be collected from reception at 8-45am. When we went to collect it at 9-30am it had not been printed. We were asked to go back in an hour. It was 2pm when we returned, and it had still not been printed. We eventually got it at 3pm, six and a half hours late after three visits to Reception. 6. People arriving back from the Petra trip which was organised by the ship missed their first-sitting slot in the main restaurant so therefore we had to eat our evening meal in the Self Service Restaurant only to find one half of the self service restaurant had been closed off and not in use. There was nowhere for people to sit to have their meal, this situation should have been anticipated. 7. The last 2 evenings of the cruise the bars had no stock of tonic. The last night of the cruise the bars had no stock of Bitter Lemon, Cider, Coke or Sprite. Obviously not enough had been ordered. 8. The “Daily Program” did not contain enough information compared to other cruise lines. It was virtually the same every day. 9. We had 11 days at sea and were looking forward to having 3 full days in Katakolon, Kotor and Split to find these stops were for half days only. This was very disappointing but no doubt due to half days in port being cheaper as opposed to a full day costing more. The itinerary did specify this but it was still a big disappointment. As previously stated this was our fourth cruise with MSC. Whilst we could not say that it is our favourite cruise line, we have never encountered problems such as these before. Read Less
Sail Date April 2018
We arrived on time and then had to wait 3 hours before we could check in. Electrical plugs did not work in cabin. Took me a day and three staff members that could not plug into the sockets to finally get an electrician, who after ... Read More
We arrived on time and then had to wait 3 hours before we could check in. Electrical plugs did not work in cabin. Took me a day and three staff members that could not plug into the sockets to finally get an electrician, who after considerable effort was able to angle the plug downward, prey up ward and jam it in, said, (if it is even possible for anyone to believe this), "All the plug ins on the ship are child proofed, I cannot I cannot make yours different without doing it to every plug on the ship." When I responded, you do not mean that it is child proofed but that it is also customer proofed and your own staff proofed, because after 4 hours and 4 different people trying no one could get that plug in." He then agreed to go get his tools and fix the plug. None of the gym equipment works. The various measure from miles to heart monitors to TV's nothing works. We made reservations for a show and when we got there 10 minutes early their were no seats for us. Getting up at 4:30 am to have breakfast in there "all night restaurant" they never had any coffee, food or as in this morning as I write this a bit pissed off even a seat. They told me I had to leave and go sit elsewhere because they were going to vacuum. When I asked if I could have a glass of water, a scowling staff simply slid over a glass that had water in it and had been clearly standing on the counter all night. No ice and could well have been someones discard hours before.. Needing full internet service that did not work. I had to stand 4 different times in a line 8 to 15 people deep to get assistance from the one IT person the ship offered. I literally spent hours in that line, coming back again and again until they were forced to provide the connection I had paid an extra $300+ for. Wanting to go on an excursion that had been sold out, we asked if there was anyway we would be able to hire a cab or other transportation and were told," We do not help with that, we only have information about our excursions if you are not on one you are on your own." The bedroom TV, are tiny,you cannot see them well from the bed nor can you use the remote without getting up out of bed and going over to the TV. The food runs bad with few exceptions. All of the restaurants serve identical menus. We have been on a great many cruises, never have i seen a more poorly trained staff or a ship with such an unhappy and unwelcoming group. Norwegian - Never again. Read Less
Sail Date April 2018
My husband and I are retired and decided a Transatlantic cruise was on our bucket list. When we saw the price of this repositioning cruise, we couldn't resist! We didn't know what we were in for! When booking, I accidentally ... Read More
My husband and I are retired and decided a Transatlantic cruise was on our bucket list. When we saw the price of this repositioning cruise, we couldn't resist! We didn't know what we were in for! When booking, I accidentally chose the dining package and free internet as my free package instead of the beverage package and free internet.  When I tried to change, I was told I could only change if I paid an additional amount per day up front.  Doesn't seem like a free perk if I have to pay for it!  So I was stuck with a dining package that I did not use. In New York, we had an appointment to get on the ship at 0930.  So we got up early, had a rushed breakfast, and got down to the ship, expecting to check in and get on board. Imagine our surprise when we didn't board until after 1300 and were told that, even if all had gone perfectly, we still wouldn't have been allowed to board until after 1200.  But there was a delay, supposedly caused by Customs, so everyone was lined up, no seats were even available, and, in spite of the delay not being our fault, no remuneration or apology was offered.  First five days were uneventful other than a rough sea and decks being closed.  Finding out that the vast majority of activities on board required a further outlay of cash was rather disappointing.  Finding out the big shows required even more cash was very disappointing!  I have never been on board a ship that required so many additional charges!  Even the majority of restaurants were paid!   With decks 6, 7, and 8 all being open to each other, the stench of the smoking area was horrible!  The smoke doesn't apparently know it is supposed to stay outside when people are coming in and out of the doors.  It reeked of tobacco smoke all around the area on all three decks.  Additionally, being open meant that there are few (If any) quiet areas.  The noise is constant especially when some event like Deal or No Deal or anything being done in that particular area is on. A friend had arranged for a Bon Voyage package in our room.  The next day, we had to request a smaller plate so the cake fit in the fridge.  The steward didn't cover it so it was quickly stale.  We ended up having to take the decorations down ourselves after they started to come down but weren't taken away.  The entire trip, the only time housekeeping carts were not in the hallways was after 10 pm. Watching some of the guests on Larks trying to get past them was difficult to watch. Several times, we helped to move one to assist one of these passengers. Our first restaurant was the Manhattan.  The service was terrible but the food was okay.  We didn't even have dessert because the waiter never came back to our table after the initial service of our food! The next night (and all subsequent nights) we ate at Taste.  The maitre d', Cielo Romo, was AMAZING, apologizing to us for the prior night's service and making our night special!  The waiter, Donny, was friendly, sweet, and made the effort to learn our names!  You need more employees like these two! They both deserve a raise or additional paid vacation or something! The Garden Buffet was okay, the chefs/servers were not very friendly.  The staff who came around in the morning with pastries were a delight!  The food was great at breakfast and adequate the rest of the day.  We joked that the theme nights just meant the same food served differently!  The service at the spa was awesome!  The young lady who was my massage therapist was extremely knowledgeable and I appreciated the consultation with the acupuncturist afterward.  However, prices were so high!   When we got to Punta Delgada, there were lines to get out but we were unconcerned as we had no excursions planned.  But after spending a pleasant day, we then had a long line to get back on board.  A couple more uneventful days and this was about when our steward started to pay some attention to us.  In Cobh, we had to go to the theater for our excursion.  We got numbers on the way in. After sitting for a bit, the young lady at the front mentioned that everyone in your party had to have the same numbers.  We ran to the back to get our friends, who were just coming in.  They had different numbers.  We spoke with staff at the door to try to get this straightened out.  The staff member was rude, not just to us but to several others who were there with the same problem.   There had been no notification of this policy and yet we were chastised like children for not knowing it!  We finally got it straightened out and went on our way to the Blarney Castle and Blarney Woolen Mills excursion.  The guide, although very nice, seemed more like someone they had grabbed last minute rather than a professional guide.  By the time we got to our destination, it boiled down to having enough time to see Blarney Castle OR Blarney Woolen Mills, there was not time to do both.  We were extremely disappointed! This was the one stop I was really looking forward to and there was no way we had time to climb the castle and kiss the stone, given the long lines of passengers from our ship who were ahead of us.  It was all a big rush! The drive in each direction seemed longer than the tour itself.  And the tour of Cork, although interesting, was mostly just visible to one side of the bus or the other.  Would rather have had more time at Blarney! Next came Portland, once again no excursions.  Once again one of our best days.  If you get a chance, go to their D-day museum! Still a line to get off the boat but we didn't care.  Then a line for the bus to town.  Then a line to catch the bus from town.  Then a line to get back on board.  Guess we know why it is called Norwegian Cruise LINE. Next day was La Havre.  We were supposed to meet in the theater at 0700.  At 0645, the theater was not open and there was a line that stretched LITERALLY from the theater, to the Manhattan Room, and halfway back to the casino again!  After about an hour, we finally made it to the theater and then on board a bus.  The bus ended up breaking down and it was at this point that we realized that the tour guide had no idea when we had to be back!  The failure to change to local time compounded this problem!  Our much looked forward to tour of the D-day beaches became more of a rushed drive by with no lunch (as we had to choose between lunch or a rush through the museum) and a couple of stops!   For the amount we paid ($400 for 4 people) I expected better. When we arrived back at the ship, we were lined up for 50 (FIFTY) minutes, in the cold, trying to get back on board.  And what were we offered to make up for this travesty?  Once we were inside, we were offered tiny cups of hot chocolate. FYI, booze might have been a better choice! When it came time to disembark in Southampton, surprise surprise, massive lines again. My bill had been messed up, showing charges for excursions I had paid for before embarking so that took some time to fix, during which the person in charge of excursions (Ms Jeanne Grignola) refused to come out to speak with us, in spite of us requesting several times that she do so!  So, after completing that, as we stand in line to leave, the line comes to a complete stop apparently because the tide came in and the gangway had to be moved to another floor?  Don't they have tide tables so they know when this is going to happen?  Another hour of my life I will never have back!  So, to sum it up, 1) I am fairly certain people chosen at random from the public could have organized most events better than they were organized by Norwegian 2) they really need to have their employees work to be more friendly and 3) they really need to replan their excursions to give them more time or change the excursion to fit the time.  As of this moment, unless something radically changes my mind, I will NEVER recommend Norwegian to anyone and will probably randomly interrupt strangers talking about Norwegian in order to tell them my story. 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Sail Date April 2018
Boarding ship took over an hour, supervisor on smartphone, indifferent, check in lady rude & slow. Room was dirty including urine stains on toilet, towels torn and stained, bed made incorrectly. Buffet food bland, limited, tables had ... Read More
Boarding ship took over an hour, supervisor on smartphone, indifferent, check in lady rude & slow. Room was dirty including urine stains on toilet, towels torn and stained, bed made incorrectly. Buffet food bland, limited, tables had dirty dishes routinely up to 30 minutes. Main dining room food & service inconsistent, fish always inedible, supervisors almost non-existent. Qsine half of food inedible, Tuscany Grill food was good, service incompetent, Murano service excellent, lobster & rest tasteless, Lawn Grill was excellent. First Celebrity cruise shocked & disappointed, entertainment was first class throughout ship, every other department employees mostly rude, supervision lacking or non-existent. We have cruised HAL, Princess, MSC+ 150 days, this was our worst cruise ever. The good, we found out we are HAL people. This is a cattle shp they hardsell continually sometimes refusing to take no for an answer answer. If a cruise ship is has problems in personel or design when there is port everyday, not so noticable, but in a long crossing will become intolerable. Read Less
Sail Date April 2018
We chose this cruise because of the itinerary and we had been on 12 other WindStar cruises and had a good experience on all of them. This cruise was different. The food was horrible- repetitive, lacking fresh fruits and vegetables ... Read More
We chose this cruise because of the itinerary and we had been on 12 other WindStar cruises and had a good experience on all of them. This cruise was different. The food was horrible- repetitive, lacking fresh fruits and vegetables with a high concentration of carbs. For breakfast we had cold scrambled eggs and cold sausages with canned fruit. I even found a hair in my food. Even the desserts were boring - mousse and more mousse and bread pudding every day. The exact same lunch was served two days in a row. The salad bar consisted of the same boring ingredients every day. The service has gone downhill and the ship was very tired looking. After 10 Days only a couple of the wait staff knew our names and they certainly didn’t remember our preferences. The gym was a disgrace with only one properly functioning bicycle and several mornings no towels. The public carpeting was stained with ares of fraying. There were almost no activities on board. We had an extra sea day due to weather and the crew did nothing to fill the very long day. Everything is extra including a mandatory service charge All of this with an exorbitant price tag. On the plus side our cabin was spacious. Read Less
Sail Date April 2018
We had several issues in this trip but the ones that really worth a review are the food and the shore excursions. This was by far the worst food I've ever experienced on a ship, it's not only way below RCCL standards, but ... Read More
We had several issues in this trip but the ones that really worth a review are the food and the shore excursions. This was by far the worst food I've ever experienced on a ship, it's not only way below RCCL standards, but it's below any cruise line standards as well. This was beyond low quality, it's border line with a lack of respect for the passengers, I could not even relate the food to a dollar general type of cruise line, because in those cruise lines I recall having better food than here. The venue is big with lots of buffets but don't let it fool you: they are all repeated, almost no variety, they all have mostly the same. The quality was the worst I've ever tried (see the pic I've attached of what it was supposed to be chicken soup). They only offered 2 kinds of totally overcooked pasta during a 12 night cruise with the cheapest and more common sauces ever (cream sauce and tomato sauce. I've never saw a true pesto sauce or any of the hundreds sauces available for pasta). This remind me more of a college cafeteria than being on a cruise. The food was ALWAYS cold. The rice was so overcooked that seemed mashed potatoes, the "steaks"....that was the fun part. It was hard to figure out if it was steak or slices of a cold cut. It was funny when the chef would ask you "how would you like your steak, rare, medium or well done Madam?". There's no way to choose in a 1/8 of an inch slice of beef!. We went to the assigned restaurants, chef's table which is supposed to be of a higher standard and we also went to the specialties restaurants and they were all so but so disappointing!!!!!!!! everybody on the ship commented on this . I've complained during the trip, I got to talk to someone that was supposed to be the restaurant manager around day 5 but nothing happened. On the last day of the trip I complained again, the girl at the front desk called the manager and he was busy but he was supposed to reach out to me at some point during the evening which never happened. In regards to the shore excursions...we have arranged a lot of private tours for our different stops and then we've realized (thanks to other passengers because the information was kind of difficult to find around and if you don't stuck in your room watching the videos forget it), that RCCL had arranged disembarkation/check out times at the ports according to our decks (no reason explained) and by the time we were supposed to be out it was gonna be 12.50 pm plus immigration time, would have taken out around 1.30 or 2.00 pm!!!!!! BUT we were supposed to be back to the ship around 7.00pm and the trip to the center of the city from the port took around 2 hours each way...so tell me how on earth could we make it? we needed to cancel our pre-arranged tours and book with RCCL because if we did that, we would be granted earlier check out on ports....such a scam I have never expected this from RCCL. The worst thing, on top of that, was that the shore excursions they offered were terrible, I believe they chose the worst and cheapest suppliers in every port without even screening them. In one of the cities we stopped at, the "guide" didn't even know that some palaces were closed on Tuesdays (the day we stopped there). We let her know and she said "oh I never heard that, if you want to go let me know and I will check if it's open or not". Last, but not least, I'd like to mention that it's unacceptable that such a huge ship with over 5000 passengers don't have at least band aids, Advil and Pepto Bismol or those basic OTC meds for sale. I don't expect a boutique type of drugstore, but at least the very basic ones considering it's a long trip with terrible food. All cruise lines I've been to sell these. I've been told band aids could be requested from the front desk, but due to the bad experience of all passengers, you'd have waiting lines of at least an hour regardless of the time of the day. Who would want to wait an hour to ask for a band aid??? This is another thing I find totally abnormal, seeing people complaining all the time and standing for hours in the line. We have another cruise booked with RCCL for December but after this experience we're considering to cancel it. Read Less
Sail Date April 2018
This was our 36th Cruise overall and my 5th with NCL. For the past 7 years, we have cruised exclusively with Celebrity and have never found anything negative. Let me begin with positive comments. The entertainment was outstanding! ... Read More
This was our 36th Cruise overall and my 5th with NCL. For the past 7 years, we have cruised exclusively with Celebrity and have never found anything negative. Let me begin with positive comments. The entertainment was outstanding! Best ever on any cruise we have been on. The performers very talented. The cruise director Andre, was great. This was a 15 day transatlantic cruise and he made sure to schedule shows in the afternoon during the crossing. The food was inedible in the 2 main restaurants. The meat was tough, the chicken was like rubber, the side vegetables and soup was always cold. The buffet choices were very limited. The portions were unbelievably small. In the buffet, a turkey sandwich contained one thin slice of turkey. We actually took 6 sandwiches apart to make one sandwich. At breakfast I ordered a bagel with cream cheese and smoked salmon. I was server a half bagel with a smear of cream cheese that was barely visible to the naked eye. We had the ultimate drink package which allowed us to drink any brand of wine, liquor or any cocktail that was priced up to $15. That was great, but, it did not include water. There was a charge for water. We ate at four specialty restaurants. Cagney steak house was great. Tapanyake was wonderful and the Italian restaurant was also very good. However, Le Bistro was a big disappointment. They were completely disorganized. We were 4 at our table. 3 meals were served and the 4th meal was served 10 minutes later. Service was horrible. Food quality was no better than their regular restaurant. This is the first cruise that I have taken where Lobster Tails were not served on the last night. The last nights meal was no different than the other inedible meals. Embarkation was very easy. Debarkation was a nightmare. The luggage was on a carousel justly like the airports use. After wailing 20 minutes and not seeing any of our luggage, a fellow passenger told us that he found his bags against a back wall of the terminal. We went to the was and found our luggage. There were about 100 pieces of luggage there while nervous passengers were watching the carousel. I will never sail with NCL again. Read Less
Sail Date April 2018
We thought Regent Seven Seas was a "premium" cruise line. It's not. From the first day there were problems. In our cabin, we tried to turn on the tv to see the safety information. The tv didn't work, so we tried to ... Read More
We thought Regent Seven Seas was a "premium" cruise line. It's not. From the first day there were problems. In our cabin, we tried to turn on the tv to see the safety information. The tv didn't work, so we tried to call someone to fix the tv. The phone didn't work either. One night we turned on the bathroom faucet and muddy, dirty water came out and didn't clear up until the next day or so. Another night the toilet didn't work. Our bathroom door wouldn't shut. After workmen came to fix it, when they left we tried to open it and the handle fell off. The food was mediocre. The waitstaff in the restaurants kept getting the orders wrong, or forgot to bring orders at all. The reception clerks were perfunctory and didn't seem to know what they were doing. The "unlimited" wi-fi either didn't work at all on some days or on other days it was intermittent and slow. There was a big leak in our bathroom. Our shower didn't drain, so we showered in pools of water. The women's public rest rooms had broken toilet seats and doors. The wallpaper on one of the walls in our cabin was peeling off, so workmen had to come in and replace it. We had hoped for a relaxing and pleasant cruise, but with the constant stream of workmen coming in and out of our cabin to fix things, it was one interruption after another. By the end of the cruise, I had a serious eye infection and both my wife and I had severe allergy problems, probably from exposure to all the work dust and fumes. Maybe things changed when Regent was taken over by Norwegian Cruise Lines and Apollo Mgt. That's what other passengers told us. They are obviously trying to cut back and have turned what may have once been an upscale cruise line into a mediocre one, certainly not worth the money they charge. Read Less
Sail Date April 2018
This was a repositioning cruise right after dry dock. Embarking was delayed for inspections. The passengers were told to wait in the terminal....except the terminal was FULL so they moved more people to a different terminal. We sat ... Read More
This was a repositioning cruise right after dry dock. Embarking was delayed for inspections. The passengers were told to wait in the terminal....except the terminal was FULL so they moved more people to a different terminal. We sat outside on a bench for 3 hours with no water or facilities. When we were permitted inside another wait. Got to our room and asked our room steward for a wedge for the head of the bed. He didn't know what we were talking about so he asked his housekeeping supervisor who also had no idea. We met the Hotel Manager, Carlo, at the Cruise Critic meet and greet and asked him for some help. finally got what we needed after the first night. At dinner, for an apology by the captain and offered a FREE wine or beer. I asked for a diet coke instead and was told there would be a charge for the diet coke. Remember beer and wine were FREE. Our assistant waiter was a disaster, our poor waiter needed to do both jobs. She couldn't carry the food from the kitchen to the dining room so the waiter carried 10 meals, she carried 3. The drinks were never refilled, the tables were not cleared. She just stood around. As an elite, we get free laundry. We put the laundry in 4 days before disembarkation in Barcelona. We hadn't got the closes back, so we were forced to go to the laundromat because we ran out of clean clothes. We screamed and hollered for our laundry to be returned so that we could pack. The WET laundry was returned at 9:30PM.....and we still had to pack. The best part of this cruise was disembarking...This is only a few of the problems we encountered Read Less
Sail Date April 2018
This was the worst cruise we have been on in over 60 cruises. The ship was in Dry Dock and when it came out it really was not ready for guests. When we reached our cabin we found some ones excrement in the bowl in our bathroom. When we ... Read More
This was the worst cruise we have been on in over 60 cruises. The ship was in Dry Dock and when it came out it really was not ready for guests. When we reached our cabin we found some ones excrement in the bowl in our bathroom. When we told our cabin person he told us he had let guest services know about it and that the bowl would not flush in the morning, and they still had not taken care of it. We waited about an hour till it was taken care of, but no one came to sanitize it. We will be getting in touch with the CDC about this situation. They really had no idea who came to the muster drill, the scanner was not working, and no one took cabin numbers, putting everyone on board in danger in the event of real trouble at sea. We went to dinner and when we came back my wife went in for a shower, when she came out of the shower she realized there was no towels or robes in the bathroom, just the bath mat. I called down for towels 3 times, it took close to an hour before they were brought to the cabin. my wife dried herself with the bath mat. We had no air conditioning For the first two days they said it was fixed but it was not. We had to have someone work on our bowl in the bathroom 3 or four times. The same with the air conditioning. The first 7 days of this 14 day cruise where pure hell, the second 7 days where better. We sent food back more times on this cruises then we have in our 60+ cruises before this, and so did our table mates. We have 3 more Princess cruises booked, and are about to cancel them! Read Less
Sail Date April 2018
We chose this cruise for the Itinerary. Unfortunately the captain canceled Oregon port due to weather and said they would sail straight to Nanaimo from San Francisco. The service on this ship was really lacking, compared with previous ... Read More
We chose this cruise for the Itinerary. Unfortunately the captain canceled Oregon port due to weather and said they would sail straight to Nanaimo from San Francisco. The service on this ship was really lacking, compared with previous cruises we have been on. The staff do not seem to be happy or enjoy what they are doing, with the exception of a few. Light fixtures in hallway dripping water, so we had to step over a soaked/stinky carpet outside our door. We mentioned to our steward & showed him, he just said he knew & had made someone aware but no one comes to fix it. It left us wondering if that's what we can quiet visible see, then what can't we see. Lost luggage that we had to find ourselves. Pre-paid room order had to be called for 4 times over 3 hours before it arrived. Sewer smell came & went for the 3 days we were onboard, we disembarked at San Fransciso on the 3rd of 7 nights! Read Less
Sail Date April 2018
We chose this Cruise on the Crown Princess because of the variety of ports for 25 days. It had just come out of dry dock and full of problems...leaks in many places, laundry facilities not working, vibrations, late and unprepared ... Read More
We chose this Cruise on the Crown Princess because of the variety of ports for 25 days. It had just come out of dry dock and full of problems...leaks in many places, laundry facilities not working, vibrations, late and unprepared check-in and the worst selection of food lacking any imagination. The hallways had ripped wall paper, the cabin carpeting was old and the ship had an elevator that had water leakage, so it was closed most of the cruise. The entertainment was very good. However, there was boring lectures during the day; no exciting topics. The manager of the Customer Relations was very rude to several people when they were upset about the laundry facilities not working. When we expressed our problems with this cruise, the Captains Club manger said "You should have booked a newer ship". The theater on the ship was too small and filled. In order to get a seat, you had to be there 1/2 hour early.The fitness activities were lacking classes.The shore excursions from the ship were above average tour guides.Thank goodness for Cruise Critic...we were able to sign up ahead of time for duplicate bridge games and everyone was so kind. Read Less
Sail Date April 2018
My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very ... Read More
My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very uncomfortable chairs until 6 PM. Had no idea why, never a reason, never an apology. The next day, the Captain offered us a free glass of wine (cheap one) for the inconvenience. The story continues: Will not get on a Princess ever again. Except for 3 days, the food at the main restaurant was "cafeteria quality". Juice and regular coffee only free during breakfast hours. After that, $$$$. We had a mini-suite D202, and for one whole week, we kept reporting that the bathtub was clogged. It took one week to repair it. The quality of the soap, shampoo,etc, provided was terrible. We had to buy toiletries at the first port we touched. They had the worse entertainment ever and on booked excursions, on each one, they made us wait on the designated meeting place for one and a half hour before moving on. They even played some video clips (advertisement) to keep us calm. You get up at 6 AM to be there on time and then, they waste 2 hours of our time with no explanation. We purchased the maximum Internet plan. I believe is 600 minutes, well, we consumed all of them TRYING to connect to the system. The worse Internet system I have experienced on a ship. We feel that they had no respect for the passengers. NEVER AGAIN. By the way, we paid for a balcony mini suite. D202. Read Less
Sail Date April 2018
We take two cruises a year with Princess, and are members of the Elite Status in the Captains Circle, and we liked the Trans-Atlantic Cruise we took last year so we decided to take this one because it was going to Ports we never been to ... Read More
We take two cruises a year with Princess, and are members of the Elite Status in the Captains Circle, and we liked the Trans-Atlantic Cruise we took last year so we decided to take this one because it was going to Ports we never been to before. I turned out to be the wrong decision since this ship had problems from the very start. Coming out of dry dock, we expected a sparkly clean ship ready for a lot of cruises. The ship had rust over many places on the outside hull, our room wasn't clean, carpets were being replaced during the cruise in the common areas and you could smell the adhesive so we avoided those common areas, our room needed to have the carpet replaced it was stained so badly and air freshener doesn't cover old dirty smells in the room, we sent laundry of the cleaners and the clothes came back with dark spots on the clothes and the clothes smelled terrible. We like to sleep with the balcony door open at night, but the door between our balcony and a neighbor's balcony banged all night so we closed our door, but then the air conditioner with it set to the lowest level didn't cool the room down. The walls in our room creaked all night and the bathroom door did the same. The new beds were nice, but we couldn't get a good night sleep for the whole cruise. My room key had to be replaced 3 times during the cruise and the staff at the Purser's desk went from being helpful to rude for myself and other passengers who went up to get our keys redone. I stood behind one passenger that had a key problem as well as complaints about their toilet not working for the first 3 days of the cruise and they had to use public restrooms. The man wanted another room and the person at the Purser's desk told him "We can't change anyone's room just because they don't like their room". The mats in the gym were so worn out that people put pool towels on top of them to cover the worn spots. Since we cruise enough with Princess, we get to know their menu's for dining and it seems they don't change them. The menu's had the same thing each night starting with the first night to the last night that we've had for the last four years worth of cruising. Horizon Court isn't that great of an option. We feel the food there on this ship as well as other ships has gone downhill for some time. My wife even got a rancid muffin one morning in the Horizon Court! We don't go on cruises to eat hamburgers and pizza, but we choose to eat those items since at least they were consistent. The positives were the staff from the Lotus Spa were the best group we've ever had and the water we drank was great. Those two items don't negate the other negatives from this cruise. It's sad when you have to claim drinking water as being a highlight of your cruise. We always put a deposit down for our next cuise and we didn't this time. We just feel that Princess is starting to have too many issues beginning with maintenance like their parent company Carnival. We contacted Princess' customer service about all of the issues we had on this cruise and when the representative called me about everything he clearly didn't like hearing from someone who cruises a lot with them about all of the problems we experienced. His offer to us to make us happy was a $150.00 per person credit on our next cruise. Maybe Princess feels that is satisfactory. We felt it was insulting. I wasn't expecting a free cruise, but an offer of booking an inside cabin with a no charge upgrade to a balcony plus some dollar credit would have been acceptable. We've cruised a number of other lines and know what to expect from them. We'll take our dollars over them next time since Princess Lost Us! Read Less
Sail Date April 2018
If you want dance lessons then this cruise is for you . Cos thats your entertainment .I felt on the first day i was sat in a waiting room all day .Very bad if your english speaking . I found the staff ignorant . I got more sence out of our ... Read More
If you want dance lessons then this cruise is for you . Cos thats your entertainment .I felt on the first day i was sat in a waiting room all day .Very bad if your english speaking . I found the staff ignorant . I got more sence out of our cleaner . He was good at his job. Each port looked like a chemical plant . Excursions are very dear . We also found that they take money from your account with out asking. In hamburg they was charging 16 euro for the bus in to the city .If you went on the street behind , were msc had there buses .you could get to the city for 2 euro.and we was told by an msc crew member about this . Fine dining was ok , but the canteen on the top deck was horrid , food was oily and cold .If im totaly honest MSC dont cater for the English . Read Less
Sail Date April 2018
Recent cruise april 2018 from dubai to yokohama saw the reception desk overrun each day with complaints. Poor food adolescent daytime activities.poor nightime shows.bad tv.pool accident resulting in death took medical staff far too long to ... Read More
Recent cruise april 2018 from dubai to yokohama saw the reception desk overrun each day with complaints. Poor food adolescent daytime activities.poor nightime shows.bad tv.pool accident resulting in death took medical staff far too long to attend. Untrained staff. Food in nightime dining hours old. Same 3 films rerun on deck. Bad experience. Never again...stay away from australia..not reccomended..give msc a wide berth. This is an honest review and is backed up by the majority of people onboard. Arrogant staff with an air of superiority made any complaints pointless. This was a cruise of all bling and nosubstance.head of food needs to be replaced as does entertainer director. Entertainment would'nt win talent quest in outer outback towns in oz. Occupational health and safety on board shocking..this boat should not be allowed to sail in australian waters. Poor food bad entertainment.bad tv. Information arrives late.pay for water you must be kidding...never ever again...msc messy!!!!!! Read Less
Sail Date March 2018
We chose to do a repositioning cruise on the Viking Sea in March of 2018 from San Juan to Barcelona. We have sailed over a dozen times on other cruise lines, predominately Seabourn and have done four other trans-Atlantic cruises, but were ... Read More
We chose to do a repositioning cruise on the Viking Sea in March of 2018 from San Juan to Barcelona. We have sailed over a dozen times on other cruise lines, predominately Seabourn and have done four other trans-Atlantic cruises, but were intrigued by the pictures and reviews of these new ships. First the good: The Viking Sea was a beautiful ship with spacious public areas. We loved the clean Scandinavian design and our lovely PV1 cabin. The Mediocre: The food. Perhaps we are spoiled by the exceptional cuisine on Seabourn, but we found the dining experience on the Viking Sea to be very disappointing. With the exception of the specialty restaurants (which were limited to two visits per cruise) the food and service in the main dining room were mediocre at best. There was never enough wait staff, the food was not very good, and the tables were jammed so close together that any thought of a romantic meal for two was impossible. In general we were surprised at the poor level of service on the boat (again compared to Seabourn.) While sitting around the pool, it was rare for anyone to come offer even a drink of water, let alone something alcoholic. This meant one of us (including my handicapped husband) had to go to the bar, order a drink, and carry it back. The Horrible: My husband suffers from Afib, a heart condition for which he has been treated for two years. Prior to leaving on this cruise, he was cleared to sail by his cardiologist in Florida. On day 9 of our cruise, he went to see the ship's doctor because he was having some symptoms related to this condition. The doctor prescribed a new drug, and he felt fine. On day 11, we took a private land excursion to Tangiers which tired him out. The next morning (shortly after we docked in Cadiz, Spain) he decided to see the doctor again, just to be sure he was okay. After running some tests (which concluded my husband had NOT had a heart attack) the doctor announced that "because the next day would be a sea day" he could not risk having us on board. We were told to summarily pack our things, leave the ship, and go to a local hospital in Cadiz. In a state of shock we complied. We spent the next 7 days in a hospital in Cadiz (where most of the staff did not speak English.) My husband was given an IV for hydration and hooked up to a monitor. And we waited and waited and waited for 4 DAYS to see a cardiologist. When he finally arrived, he did a short test, added a beta blocker (a drug my husband had previously taken) and said we were "cleared to fly." Hurray! But no, our Viking trip insurance company "Trip Mate," now responsible for getting us back to Florida, declared we must have a "medical escort" home. This, despite the fact that all the doctors at the Cadiz hospital said this was UNNECESSARY. So...we waited 3 MORE DAYS for a nurse to fly in from Colorado to accompany us home. THEN THE REAL KICKER.......Trip Mate just sent us a bill for $2,000 for my air ticket home, because it exceeded their limit for that class of service. It was the SAME class of service we had booked for our original flight home from Barcelona. In short...we missed the last three days of our cruise, spent seven nights in a foreign hospital, suffered considerable stress and discomfort, for ABSOLUTELY NO REASON. My husband, according to ALL the doctors in the Cadiz hospital, was medically fine to continue the cruise. He has been fine since we returned home. The Viking doctor made a mistake when he sent us off the boat. Now they want to charge us $2,000 more for his poor judgement. This is unconscionable and unacceptable. We do not intend to pay this bill, will never sail on Viking again, and have told all of our friends to beware of this cruise line. Read Less
Sail Date March 2018
We chose this cruise because we wanted to see the Mediterranean. To that end it achieved all we wanted. Although given that it happened over the Easter period you would have thought that the cruise line would have known that some of the ... Read More
We chose this cruise because we wanted to see the Mediterranean. To that end it achieved all we wanted. Although given that it happened over the Easter period you would have thought that the cruise line would have known that some of the ports of call would have been closed on certain days because of religious sensitivities and that they could have arranged the itineraries some what differently. Apart from the service given by our waiters and cabin steward I found in general that the service on the ship was poor. The food was not to my liking as I prefer plain cooking, in fact this was the first cruise that I have been on where I lost weight. The reception desk staff were worse than useless and could not or would not give any help at all. The entertainment was excellent particularly the Headliners. The shore excursions were typical of excursions that all cruise lines book and were no better or worse than any others. The ship could have offered a little more organisation to disembark for the tours other than a short line in the daily paper saying to proceed ashore a little before departure and find your coach. Read Less
Sail Date March 2018
The ship is in bad need of a complete overhaul. We ran on one engine most of our 16 day cruise as the other engine blew on previous cruise. Our ports of call, with the exception of Panama Canal and Cayman Islands, were awful. We had a ... Read More
The ship is in bad need of a complete overhaul. We ran on one engine most of our 16 day cruise as the other engine blew on previous cruise. Our ports of call, with the exception of Panama Canal and Cayman Islands, were awful. We had a really bad experience on a ship excursion beach trip in Manta Ecuador. Everyone on the trip complained but they would only refund 50% of the cost of the trip even though they admitted it was very bad. This was our first and last cruise on Celebrity. It’s back to RCL for us! Celebrity is NOT a step up from RCL as we’d been told. They don’t know how to take care of their passengers! The food was very mediocre but the entertainment was good most nights. I thought the crew seemed tired and ready for a break. We are diamond members on RCL and were elite on Celebrity. We were given coupons to be used in the lounge between 5-7 for 3 drinks per person. Never had that before. Read Less
Sail Date March 2018
We have just returned from the "Cruise from HELL" aboard NCL Sun. During our 15 night cruise, there was construction going on. There was insulation blowing around, paint dust blowing everywhere, the muster station doors were ... Read More
We have just returned from the "Cruise from HELL" aboard NCL Sun. During our 15 night cruise, there was construction going on. There was insulation blowing around, paint dust blowing everywhere, the muster station doors were closed off during DAYS of our cruise, the pool area was closed for a few days, sanding the decks, drilling, jack hammering etc from sun up until around midnight EVERY NIGHT. Our cruise was a complete DISASTER!! There was between 15% - 30% of the ship CLOSED on all days! A few of the specialty restaurants NEVER opened during the entire vacation. Many people have been sick with respiratory issues due to the nauseous fumes of the products they have been using while passengers are on board this cruise ship. The Sun is scheduled to be on dry dock for more renovations, but yet NCL chose to also inconvenience its passengers and put us all in danger as many of the Emergency meeting stations were not accessible while they were refinishing the deck floors on deck 6, the meeting deck. STAY AWAY from NCL! They don't care about their passengers...only saving money! This ship was quite old and dated. Many times, there was industrial fans running down the hallways as there were plumbing leaks. The crew did do the best they could during this situation. I particularly enjoyed Victor at the bar deck 11 aft. He was always smiling and trying his best. Room was OK. Read Less
Sail Date March 2018
I am glad this was only a 3 day sampler. I read dozens of reviews prior and decided people must be super fussy, that after all the cruise line info detailing how wonderful everything is, the reviews detailing how awful everyting is must ... Read More
I am glad this was only a 3 day sampler. I read dozens of reviews prior and decided people must be super fussy, that after all the cruise line info detailing how wonderful everything is, the reviews detailing how awful everyting is must be wrong, people must be too demanding. Staff were hurrying at 8.30pm to take food trays away, there was nothing available after that. We got a "PIZZA" delivered first night, it was crust, a wipe of tomato paste and six pieces of salami, no cheese nothing else on it and it was wet and sloppy like it had been in water or something. We paid for a balcony cabin, bottom of door to balcony and hinges were rusted, decor was like Las Vegas in the 1960s, all brown and dark, staff we saw, although we did not approach them for anything, were surly to passengers who did request something. We ate at the so-called restaurant on the second night, main meal consisted of a scrape of balsamic vinegar, ONE PRAWN and one undercooked potato in the skin. I AM NOT JOKING. No butter, no bread, I simply could not believe it. Brochure said dress up for dinner, they were letting in people in tee shirts, shorts and thongs. Made a mockery of dressing up. Went to back of ship, several lounges had books or towels on them, (this was 7.30am) things had been left there overnight as they were all wet. Hokey entertainment, in total a truly disappointing experience. I will never cruise again. Wont go on about everything else. But now I believe what people write about their cruise experiences. Breakfasts were good though. Only meal that was satisfactory. Read Less
Sail Date March 2018
-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door ... Read More
-Three meals took two hours -Locked out of cabin because of battery failure, no supervisor around to open cabin, no process to identify when battery failing or rather process exists but is ignored because of cost of replacing door battery. Better to wait until passengers locked out I guess -laundry lost, subsequently found -ship out of many supplies such as wine by the glass, applesauce, watermelon, and a number of other items -not all items on various menus are available -disembarkation took over 4 hours, 2 pm flight from LAX missed. Princess stood us up for over two hours without water,washrooms or food. No senior staff visible. Blamed customs and staff seemed more interested in the “turnover” of the ship than the passengers disembarking. As well created two classes of passengers as confirmed by customs and princess staff. A princess supervisor made the decision to get US citizens off boat first, leaving citizens of all other countries to wait in a longer line. They also decided to move their in transit passengers (these are people staying on the boat) ahead of the people who were late for their flights. Numerous princess staff promised help would be at the airport for flights but if any were there we did not see them nor did airline staff know about them. Princess kept blaming customs but only 8 custom kiosks for close to 3000 people. Clearly insufficient. Princess is responsible for putting boat at that pier. -serving staff not always around at the self serve dining area -bus yours took longer than expected. Again princess blamed others but the tour guides on the buses were aware of the longer time needed (due to start of local holidays and impact on traffic). Why is it if the guides on the buses know this princess does not? -lots of people holding seats for themselves in various areas of the ship and as far as I could tell, other than the princess theatre not being addressed. -pester you to do repairs on the cabin All in all I would say this cruise line is structured to reduce the cost of a passenger by as much as possible. This is not the type of cruise you would have received even 10 years ago, let alone 30. Read Less
Sail Date March 2018
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people ... Read More
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people with a very bad cold. I got a cold. The doctor on the sheep was kind of okay. The nurse touch my prescription tablets with her bare hands. The food from the “food court” was so boring. There was a mix of food smells that was very unpleasant. The egg station iwas so egg smelling. I eat and like eggs. However did not eat any because the smell was so strong. The paid restaurants are all italians. Entertainment? maybe two or three nights at the theater were okay. The service on the cabins and the waiters was good. The employees at the guest service could not been more rude. I had a very derespectful person when I went to ask them to take out a case of wine out from my billing because i did not bought any wine. He was defiant and made me feel like I had no right to make a complain. I do not have space here to write about my friend’s walker that did not make to the ship from Fort Lauderdale port. They underestimate the passagens capacity and/ or intelligence. Did not enjoy at all. I do not recomend and now I do not want to go even in another cruise line because I am afraid to have the same bad experience. Read Less
Sail Date March 2018
To start with we are loyal Royal Caribbean guests, however after going on 5 cruises on Allure, Harmony, Ovation, Explorer of the seas we wanted to try out another cruise company just to see the difference in standards. We also got this 2 ... Read More
To start with we are loyal Royal Caribbean guests, however after going on 5 cruises on Allure, Harmony, Ovation, Explorer of the seas we wanted to try out another cruise company just to see the difference in standards. We also got this 2 night comedy cruise on scoopon for a bargain rate so thought .... why not...... well.... lets start with the positives. (Btw this was a 2 night comedy cruise from Melbourne to Sydney) THE GOOD : Boarding and disembarking was easy and fast. Service is both terminals was wonderful. (I will note we were delayed 30 mins disembarking the ship due to customs, but thats not P&O's fault) Due to the smaller size of the ship its very easy to navigate and we did not have to use the lifts once. The comedy gala was fantastic and we went to every show - there were about 5 shows over the 2 days , this was the only entertainment available other than live music in the bars . Service at the bars was very fast and reasonably priced. THE BAD : SHIP: The ship is really showing its age and a-lot of the public areas have had no attention to the wear and tear of the furniture, seats were worn, chipped and some are broken. Floor under the lovely astro turf is uneven and lumpy. The room itself was clean, and a good size, however containing everything that was in the room when they purchased the ship off the last company its old, dated and the lamps were broken and held together with sticky tape. FOOD: I can only compare this to Royal but the food that was included was horrible. The items in the "Pantry" were the same items that were available in the dinning room. Food was cooked many hours before it was serviced and was only warm with that taste "that its been re-heated". Outside of the breakfast, lunch & dinner hours there is no other options for a snack unless you want to pay for it. (When we walked past a station of nuggets, chips and hot dogs at 4.30pm we asked the lady if we could just get some nuggets as we missed lunch, she rudely told us that it was for children only and we would have to wait. I would understand if there was 50 children waiting however there was no-one anywhere near and seeing there was a tray of 300 nuggets i don't think 6 would have made much difference. SERVICE: Service was very hit and miss and the Main dinning room has no dress standards - their was a mix of suits, singlets, flip flops , shirts (and even saw a guy were a suit with flip flops) ACTIVITES : Everything except for the shows are NOT INCLUDED and are at an additional cost. we did not take part in these so cannot comment but $29 for a 30 second zipline was not our cup of tea. OVERALL : We won't be going back to P&O however it was good to experience another side of cruising. Read Less
Sail Date March 2018
We knew what we were getting into, but never ever thought it would be as bad as it wo as. Food was never served hot or warm or body temperature, it was cold as a dead fish. Eggs, if you call the that, slimy kind of yellow. bacon burned ... Read More
We knew what we were getting into, but never ever thought it would be as bad as it wo as. Food was never served hot or warm or body temperature, it was cold as a dead fish. Eggs, if you call the that, slimy kind of yellow. bacon burned and really greasy. Hamburgers, well below body temperature. If you like bones with your salmon, you have chosen the right ship. If you like Prime Rib Sant cut you have picked the right ship. Entertainment, well stay hoe home and watch TV, it was terrible. Shore Excursions, OMG, no whispers, No Knowledge, horrible times in ports. IF YOU DON'T BELIEVE ME, TRY IT. Your money is wasted. Good Luck if you like smokers on balcony. cough cough. I was so sick of Dance Band Music I could puke. How about some good music to listen to. No music except some Jazz and who knows what on the ship. No music at all in many places during the evening. These cruises are sure as could be totally European. Go with Celebrity or Royal if you want a good cruse. We were just trying to escape the cold of March in the US. Typical Carnival, the owner of Costa, Read Less
Sail Date March 2018

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