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2 Helpful Votes
Sail Date: November 2018
Nice ship! RC obviously have their ship design sorted and Marella now own a nice/modern ship. It isn’t a monster either and we like ships this size. We’d prefer this ship over P&O’s Oriana and Aurora and it’s that much ... Read More
Nice ship! RC obviously have their ship design sorted and Marella now own a nice/modern ship. It isn’t a monster either and we like ships this size. We’d prefer this ship over P&O’s Oriana and Aurora and it’s that much ‘nicer’. Shame about the buffet being at the front where every other ship puts a bar: Many tables weren’t available due to people being sat at the windows with a glass of orange juice just to watch the world go by. The ship. Looks and is very nice. Great to walk around, shiny and well maintained. Humorous captain and most of the crew very attentive. The culture on our sea-day intensive cruise was lovely & laid back. The main restaurant was good; 3 courses for all and the house wine or Prosecco please. We enjoyed our 2 weeks aboard, one week of which was at sea (we love sea days). The enrichment talks and presentations on board were great (Astronomy/Space, Piracy, belly dancing lessons and others) and the trips ashore to Petra, Wadi Rum and Spinalonga were a proper cultural immersion. Shame about the extremely average food at Spinalonga. (we didn’t order the rain either but we didn’t complain to Marella about that…) Marella forcibly entertain you. Most of the entertainment is in your face. There is some (usually good) music and performance in the Atrium but it is often overpowered by the performance from the live room, itself sometimes overpowered from the music in the Squid & Anchor. Ordering your cocktails from the all-inclusive menu? Don’t worry about the alcohol content as they all will be short-measured. Our cabin, 6500, was over the entertainment at the front of the ship. Early nights were a nightmare of music, music and music, courtesy of the Squid & Anchor. On one occasion we had to wait an hour between starter and main course. We had to be blunt with the restaurant manager whose staff kept telling us ‘it’s on its way’ so many times… The buffet was just a buffet. The bacon was unsmoked, the sausages mundane. (The moussaka was great!) The afternoon tea was OK; you could tell we weren’t sailing Cunard. Oh, we also liked having ‘technical problems’ a couple of days before Oman. We enjoyed the ship cruising far more slowly and having an extra night on board Read Less
5 Helpful Votes
Sail Date: November 2018
We were glad to find the ship had been refitted during it's 8 day lay-over in Singapore, before the relocation cruise to Sydney. However engine problems meant we were given a revised itinerary for the cruise on boarding. Many people ... Read More
We were glad to find the ship had been refitted during it's 8 day lay-over in Singapore, before the relocation cruise to Sydney. However engine problems meant we were given a revised itinerary for the cruise on boarding. Many people were unhappy as they had made prior arrangements for some scheduled ports of call. The ship could only manage half speed. $200 USD per person was credited to ship board accounts as compensation. However by the time we reached Darwin new parts were delivered to the ship and the remainder of the schedule could revert to the original. The rooms, while refurbished to a good standard, are still very small. We were on deck 9 with balcony. In the toilet (smallest ever - when sitting on the toilet you could rest your forehead on the facing wall - beware if you are a larger travelers!) Room steward was excellent and was very helpful. Food was overall disappointing and lacked variety. The Tsar's Palace dining room was nicely refurbished, but staff were overall quite indifferent at times, and didn't interact, as on other cruise lines. We dined at The Azura Restaurant the first evening, but found the staff inattentive and the food was cold - yes we complained! Le Bistro was our 'best of the bunch' with a good selection and attentive staff. We are early diners so benefited from having the venue mainly to ourselves. The 'Chinese' restaurant on board was disappointing, a very limited menu (you could pay extra for two alternative dishes) and again service was average. The Irish themed restaurant was lacking in real Irish themed food, and was really just a cafe. Shore excursions were reasonable, although on Bali it was quite shocking to see the poverty in the areas we were driven through. The ship has limited shopping options but service was good. The entertainment was a highlight , very high standard and good variety. Another highlight was the 'The Spinnaker' lounge which was a nicely refurbished lounge at the top of the ship, with glass all around, a bar, and events and entertainment throughout the day and evening. A nice area to 'chill out' during the day with a book. The on board TV and video system has been upgraded and vision quality is good (best 'bow camera' we have seen) though there is no 'programme guide and many 'genre' are misnamed - some of the most violent movies were on the 'family movies channel'. Also there is no system to check your account in your room on this system, you have to go to Guest Relations and request a printed copy. Major disappointment was the shore excursions to shore at Airlie Beach were via 'ships tender' and also contractor's catamarans, we went on a 'cat' and returned on a ship's tender. The return crossing was 30 minutes in rough seas (10 minutes outward on the'Cat') the rough seas resulted in sea water coming into the boat at times , very frightened passengers and 2 people in our tender suffering minor injuries. It was very scary with waves crashing over the boat. On returning to the ship, I went to 'Guest Services' and said that having had some experience in Work Health and Safety, I would recommend not using the tenders for the remainder of the day, instead using the 'Catamaran's', in the interest of passenger safety. The Guest Services staff member seemed uninterested and said if there was a problem it was up to the 'Pilot' to report it! I said I had passed the message to them and that I could do no more. One other matter worth mentioning, was an excellent presentation by the staff responsible for future cruise bookings, on the things guests should be aware of, and wary of, when booking cruises. The jargon and pitfalls were explained and some of the background on how and why cruise lines offer upgrades and specials. Also there relationship with agents. We found this quite refreshing and very helpful. It would be good if other 'lines' were as open on these issues. A 'Q and A' session at the end was unhurried and everyone was able to ask there individual questions, long after the session was supposed to conclude. Read Less
1 Helpful Vote
Sail Date: November 2018
This was our first transatlantic cruise and we had a fantastic time. We had a 2 week trip to Italy planned and decided it would be fun to sail home instead of fly. There were a lot of positives but there were some things that we ... Read More
This was our first transatlantic cruise and we had a fantastic time. We had a 2 week trip to Italy planned and decided it would be fun to sail home instead of fly. There were a lot of positives but there were some things that we didn't like about this ship. Embarkation in Rome was very quick and easy. Disembarkation in Miami was an absolute disaster. The problems could have been avoided if the ship improved their process. Times were assigned but they had no way of tracking which times people had. So at least half of the people got in line with the first group departing causing a huge jam in the terminal. We got in line at 8:45 and finally got to the luggage area at 10:00. Immigration took another 45 minutes which was the cruise lines fault but may have been better with a more controlled process. Our cabin was fantastic. Plenty of room for all of our belongings. Cleaning services was fantastic. Bathroom layout and space was great. Shower had really nice pressure and a lot of space. One negative is the mini fridge. It's a waste of valuable space and who would use it especially with the Ultimate Beverage Package. Room maintenance problems: When we tried to flush our toilet for the first time it clogged. This was 15 minutes after we got to our room (and was not our fault if you know what I mean). I told the cabin steward about it and had to complain again when it wasn't fixed 3 hours later. Took 5 hours to finally be corrected. A couple of days into the cruise it clogged again but was fixed much quicker this time and we didn't have a problem again. Our AC worked great for the first 9 days of the cruise but then didn't cool as well for the last 5. I asked Guest Services to look at it but never heard back if they actually did and it never improved. Cabin location was not ideal. You were not close to O'Sheehan's and had to go down a very winding hall to get there. Pool and buffet areas were 4 floors up and buffet was on the other end of the ship. Main restaurants were on the other side of the ship. If I took this ship again I would do so with a rear cabin. Dining on the ship was good. We had 4 nights of specially dining. Cagney's Steakhouse gets 5 stars and we ate there twice. The Brazilian Steakhouse and the Teppanyaki gets 4 stars. The free Asian restaurant also gets 4 stars and we ate there several times. The Buffet gets 3.5 stars. Most of the food was very good but the layout was horrible. There are a lot of narrow areas that were constantly log jammed. Food was different at different areas and confusing. Ice and water machines were terrible and often had out of order signs. Entertainment was mediocre. We went to several shows and most would receive 3 stars. The bar entertainment was better however the sound setup in most of the bars distorted the music and singing which made it bad. Bars: Best bar on the ship is the mojito bar inside the Brazilian Steakhouse. It's very small and most people don't even know about it so it was private. Bar staff was fantastic. A general issue on this ship is the staffing levels in the bars. There are some really good bartenders but they need help. If you ordered a drink from your seat you were going to wait for a long time. Best thing to do is to go the bar as most of the bartenders wait on people first and then work on the orders from the wait staff when then have free time. Casino: Nice selection of games. I only play poker and I was pleasantly surprised to find a real poker table on board (instead of the machines that most cruise ships have). The negative was the rake. 10% with a max of $25 is ridiculous. Having said that I did play on about 9 days and left the cruise up a couple of hundred because there are some really bad players which overcomes the horrible rake. Other negative about the casino is that they allow smoking. There is no ventilation and there were days when I wanted in and immediately left because you couldn't breathe. The Gatsby bar is down the hall and you could often smell smoke there when you were having a cocktail. Ultimate Beverage Package: It was really good with most drinks included. Also plenty of wine options. Negatives: bottled water and specially coffee is not included (both are included on other cruise lines that I've used). Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this cruise to travel with friends, and specifically for the Funchal port which we ended up missing. This was probably not the cruise lines fault, but we could have made better use of our Barcelona time if we had known in advance ... Read More
We chose this cruise to travel with friends, and specifically for the Funchal port which we ended up missing. This was probably not the cruise lines fault, but we could have made better use of our Barcelona time if we had known in advance about the repairs that they were doing. Overall the biggest disappointment on this ship was the food, followed by the service level, and finally the overall appearance of the ship. The food was barely above all inclusive resort standard....usually lukewarm, often over salted to an amazing degree, and variable. Sometimes overdone, sometimes underdone. We had a package with the paid restaurants, in which the food was very good. The service level in the restaurants, with one or two notable exceptions, was horrendous. We avoided Versailles after about day 3, after we waited 45 minutes between ordering dessert and receiving it. Cagneys steak was excellent, but there were mixups on orders, entrees arriving at different times for the table....I expected way better. On board service was also variable. The staff just seemed more interested in talking to each other than to serving guests. Our steward very grudgingly brought us requested bathrobes after about 2 days, which ended up having no tie belts. Service in any restaurant was exceedingly slow, unless you were lucky enough to get a really great server. It was hard to believe this ship just came out of refurbishment. Our cabin had cracks in the plastic on the floor edging in the bathroom, and overall the ship is run down looking. We received towels and facecloths with holes in them. Cleaning buckets were always left in the hallways; a major tripping hazard and just not a professional look. Public washrooms were hard to locate, and often non functional. This ship just feels tired, and so do the staff. There is just no positive energy. No activities planned for the transatlantic days - I've been on other transatlantics such as Carnival, which planned a shipboard "Olympics" which was really fun. There is almost nothing for added activities on this ship, and curiously, only 4 round deck relaxing "pods" for the whole ship, which must have been staked out for the day by about 5 am. After 6 sea days in a row, they chose to do the famous "White Night Party" the night before our first shore day, which is just remarkably poor planning. The library is not overly well stocked, and I never saw anyone there to check out books, even during the posted hours. Sadly, this trip is almost enough to make me reconsider Norwegian. I can live with the nickel and diming, I know they have a rep for that, but I think all cruise lines do it. I'd rather not be telephoned in my cabin to be sold things though, that is over the top, and it did happen on this trip. We have been on the Jewel and the Epic, and I think the Jewel was really well managed and fun. On the Jewel, we purchased a next trip coupon. We chose not to this time, as we are no longer certain we will travel with Norwegian again. Read Less
Sail Date: November 2018
Due to weather we missed one port which could not be avoided I guess. Disappointed with entertainment. Production company and Russian arial act only decent evening entertainment. Lady violinist should have had prime time and put juggler, ... Read More
Due to weather we missed one port which could not be avoided I guess. Disappointed with entertainment. Production company and Russian arial act only decent evening entertainment. Lady violinist should have had prime time and put juggler, hypnotist, magic act and others during afternoon. Producers need to watch America’s Got Talent and recruit entertainers as what we saw was amateurish. Miss crew talent night. Passenger talent night was a joke and waste of time. Food has gone way downhill in dining room. Crew on NCL continues to be outstanding. Not a prob there. Really enjoyed having lectures. Would recommend having lecturers with a little more depth and not so much fluff. Transit to Miami was a little hairy trying to find. Disembarkation in Miami was a nightmare and we almost missed our flight after allowing four hours to get off and to airport. The problem was blamed on Miami customs. We thought ship was totally refurbished but evidently not. Read Less
Sail Date: November 2018
Our friends who we cruise with every couple of years suggested this cruise and we loved the itinerary and wanted to try the Star. We did this cruise back to back with the Caribbean cruise after this one. Embarkation in Civvi was very ... Read More
Our friends who we cruise with every couple of years suggested this cruise and we loved the itinerary and wanted to try the Star. We did this cruise back to back with the Caribbean cruise after this one. Embarkation in Civvi was very easy; we were not in the suites waiting area long at all, the concierge basically said welcome, and a butler came by and escorted us onto the ship. He took us to Moderno for lunch where all the suite passengers can eat lunch. After a nice leisurely lunch we went to our suite. We loved O'Sheehan's. Always friendly and never seemed too busy. The chicken wings are great. We ate at Ginza a couple of times and were pleased. Service was excellent, food hot. I was wishing there was a wider selection of sushi. Moderno was very good. Again slow the first time around. Second time much, much better. Lots of things to choose from and very good meat. Teppanyaki was outstanding. The show was fun, the food melted in your mouth. Service was good except the first time a waiter kept yelling in my ear (I couldn't hear because the chefs were singing). I'm not a fan of the cake for dessert but the green tea ice cream is really good! Cagney's was very good; melt in your mouth steaks. The second time I ate there, however, I literally walked out of the place because I had already waited an hour for my entree. The third visit they were extremely attentive and the service was very good. LeBistro was off the chain wonderful. It remains my favorite place to eat on NCL. The Garden Cafe was mostly cafeteria food quality. One night my friend wanted a quick dessert and they had closed 15 minutes early. I enjoyed the "deck food" burgers, hot dogs, fresh fruit and the like on sea days. The pool was nice, a little chilly at first but fine after that. There are 4 hot tubs on deck with varying temperatures. Suite passengers can eat in Moderno for breakfast and Cagney's for lunch. Moderno brought one of my cruise mates a cold waffle. Service was slow. Once we found a waiter we liked, Dennis, we had quick service and great food. Cagney's for lunch was very good and service better. I went to the spa one time for a pedicure. It was fine, the lady was engaging and friendly. Of course she tried to sell me everything in there, but I did not want anything but a pedicure. Activities and entertainment were so-so. I ran into the cruise director (Simon) only twice; once at the VIP party and once in the Atrium. He was very friendly but otherwise the only time we ever heard him was on the loudspeaker every day. Cruise staff was not to be found. Later on I was told because of the weather, the staff was mostly in Bliss Lounge. This was weather-related; our first few days out of Barcelona were chilly. I did not attend any shows. I cannot speak for them firsthand. Our cruise mates were very happy with the shows. The casino is fine, played 3 card and blackjack. The dealers were friendly and a lot of fun. I am a smoker, and on this cruise, the smoking area on deck 12 was sadly neglected, a lot of full ashtrays. It became apparent toward the end of the cruise that someone got spoken to, because it sure was kept clean the last few days! You may smoke on deck 12 portside, deck 13 at Sky High Bar, and on deck 7 outside of 5 O'Clock somewhere. Our concierge was the best we have ever had; Suzanna. She walked on deck every day and made sure to stop and say hi, ask how you were doing and if you needed anything. When restaurant reservations were confused, she would straighten those out right away (my fault, not hers). She had not seen me for a day or so and actually left a voice mail to see how I was doing. That woman is the hardest working concierge I have ever encountered. Our butler was Loy, he was amazing also. If you needed so much as a bowl of potato chips, he was right on that and happy to deliver. The stateroom attendant was Artie. Our room was sparkling clean all of the time. And for you towel animal fans, he never missed a night of leaving one on the bed. We got an extra night in Barcelona, because of heavy weather to our west. We took advantage of that and got to go into town and spend time milling around and eating some great food. We had to skip Portugal because of the weather, which is understandable. Our shore excursion in St. Maarten was very good, we had a very informative and friendly guide on our way to the airport to watch the planes. Disembarkation in Miami was easy for suite passengers and more difficult for non-suite passengers. The ship not only had to go through customs, but a CDC inspection and a USGC inspection. Many crew members had to be up at 3:30 AM for immigration. Many were blaming NCL for this. This was not NCL's fault. This was the United States Government. I definitely would sail the Star again. My humble opinion is that there was a young, inexperienced crew working in the dining venues, they seemed very overwhelmed and tired. I'm sure this will improve. I do not cruise for the food itself, I cruise for the cruise experience. Read Less
5 Helpful Votes
Sail Date: November 2018
We are a couple in our mid 40s who have done about 15 cruises, this was our 7th NCL cruise but first time on the Epic and first time on a ship with more than 2,500 passengers. We like sea days and this cruise was very affordable so thought ... Read More
We are a couple in our mid 40s who have done about 15 cruises, this was our 7th NCL cruise but first time on the Epic and first time on a ship with more than 2,500 passengers. We like sea days and this cruise was very affordable so thought it was a good opportunity to try a mega ship. We had just come off a cruise with 900 people and hence felt the bigger crowds immediately. Embarkation, the crowds and queues were huge and it felt like mayhem but soon lines got organised. For the first time ever we needed printed ESTAs which was a pain but they had computers with printers. Finally onboard we went to the restaurant for lunch and it was obvious from the start that the crew were not as experienced and trained as on other ncl ships. Our first course (shrimp arugula salad) came without shrimp and arugula. These sorts of errors became common place at almost every meal. One lunchtime we were the first in the restaurant but had not seen a server after 20 minutes and had to get the maître d to move us as it appeared nobody knew who was looking after that area, basic things. Queues for the restaurants at night were huge and wait times were at least 30 minutes but then the buzzers never functioned so you usually waited longer unnecessarily. Unfortunately small problems continued all cruise, our account was wrong every single day of the cruise and guest relations seemed to be trained to either deny there was a mistake or accuse the customer of making the error. Eventually a meeting with the hotel director where he admitted to the ongoing problems they were having with the restaurants and dealing with port taxes at least acknowledged some of the poor training and supervision and led to some of the problems being rectified. We were given a meal in the Epic club in the Haven as an apology, interestingly while the food was amazing the service problems continued there. As platinum members our meals in French Bistro and La Cucina we were treated as second class citizens, with countless comments about our meal being a “voucher meal” and constantly being told we were limited to certain courses taking the shine from what should be superior dining experiences. The food in the Bistro was very mixed (mains excellent, starters average and dessert poor). La Cucina was disappointing after loving it on our last 2 Jade cruises, the pizza was no better than that in the buffet. Pasta dishes were good. We liked the atmosphere of the Manhattan dining room, tables were well spaced and there was often music. Unfortunately the supervisors never picked up on small things like missing cutlery, broken table lamps, missing condiments. Several fellow guests made similar references to the lack of management and supervision on the ship and in the restaurants in particular and it lead to a feeling of slackness and lack of care by the management. The telephone messaging system broke down, the one night we wanted to watch a movie in our room the channel broke down, the outdoor movie screen was a good concept except they refused to put chairs out for it. The indoor movie was about people using sign language except they put Spanish subtitles up. Osheehans regularly opened half an hour late for lunch. Originally we just laughed off these mistakes as the cruise was so cheap but after a week it starts to grind you down and just takes away from the fun you are generally having. On all our other cruises we have written at least a dozen hero cards for our favourite staff on this cruise we only wrote 2. As with many others we didn’t really like the ship itself, the main problem was it was difficult to see the ocean which is what we love about sea days. There is no real promenade, the small area there is has life boats blocking the view, exhaust fans blowing out kitchen fumes, and smokers. There are very few windows. Upstairs you have to get one of the few deck chairs on the upper level to see the sea. There is no forward facing bar and the screen in the h2o bar at the rear of the ship blocks most of the view. Public venues are too small, the theatre only holds 700, the restaurants less than 500, most of the bars only cater to about 50 ... on a ship that was full with 4,500 guests! The worst aspect is you smell smoke everywhere, the casino is mid ship and open so smoke fills surrounding bars and restaurants, disgusting. No mid ship staircase or lifts. We only use stair cases and thankfully most didn’t so they were easy to manoeuvre about. Entertainment is excellent but because the venues are so small the same acts are repeated over and over to allow for people to see the shows but if you went to more than one show (eg the afternoon matinee and then maybe a comedy show later that night) for the first few days you were out of options after a week. As usual the activities were plentiful, we liked the water slides as well, the pools were all heated despite us being in the Caribbean???? Gym was a good size but very busy especially as so much of the entertainment staff using it. Only one walking track for 4000 people and the staff use it to get to their smoking spot. We were given 3 loads of laundry which was s nice surprise. We had an inside cabin which had a comfortable bed and plenty of storage but we didn’t like the unusual bathroom design which is hardly romantic or practical. The sink is a joke. Our cabin steward was excellent. There were only 3 ports and of course NCL made this as difficult as possible as per usual (they are the worst line for port experiences). Took more than an hour to get back on the ship in Funchal with everyone forced to stand in the rain. St Maarten was cancelled due to weathe (fair enough) and we changed to Antigua, they did a good job of accomodating this change on short notice, St Thomas I can’t comment on as we had to do US immigration on the shortest port day and were in the last group so had less than 3 hours ashore. We of course still enjoyed ourselves as the weather was good and we met some great people. This was the first time we have not bought future cruise deposits as it was just a little too underwhelming and we are trying MSC to compare. Read Less
Sail Date: November 2018
We chose this cruise because it had lots of at sea days. We prefer those to the stops in ports since we're not keen on spending so much on the commercialized tours. It was a bit of travel down memory lane as well, because I had sailed ... Read More
We chose this cruise because it had lots of at sea days. We prefer those to the stops in ports since we're not keen on spending so much on the commercialized tours. It was a bit of travel down memory lane as well, because I had sailed across the Atlantic several times as a kid. We were glad it was this ship because it was as large as the Escape on which we had sailed a couple years ago and we enjoyed that. This was our third cruise with NCL, the other one being on the Sun through the Panama Canal, This ship was great in terms of its design and features. However, our biggest complaint was that there was not a single lounge on the ship that was not loud all day and evening. On our first day, we asked at the guest services desk if there was a quiet place we could relax. The person told us, in an accent that was almost unintelligible, that the only place was the library. Great. We went there and discovered it was packed! Only about 20 seats all lined up. For a ship with 4,000 guests, one quiet room with 20 seats doesn't seem to be enough. We had difficulty imagining that we were the only ones on the ship that would have appreciated a lounge with quieter music where one could relax and read. We certainly were younger than most guests on the ship and we're not old-fashioned in our tastes. We found that the variety of food on the menus at the free restaurants was quite limited. The Garden Cafe (the buffet) was great but again there was not as much variety as we had previously experienced. One last thing... the luggage pickup part of the disembarkation process was an absolute disaster! Confusion reigned. Nobody knew where we were supposed to go or wait. The staff was arguing with each other. We decided we'd probably try a different cruise line next time. Read Less
Sail Date: November 2018
I returned to Norwegian for my second cruise in 10 years because as solo traveller I wanted to experience the solo studios and I also wanted to do a trans-Atlantic. Like before, the Norwegian experience is hit and miss. But on this ... Read More
I returned to Norwegian for my second cruise in 10 years because as solo traveller I wanted to experience the solo studios and I also wanted to do a trans-Atlantic. Like before, the Norwegian experience is hit and miss. But on this cruise two things were exceptional: the solo studio experience and the onboard entertainment. I never expected the solo traveller program to be so brilliantly organized, I never expected to make good friends, I never expected to never eat alone! NCL had a brilliant young Filipino named Ters Tesoro (or Terry) who held daily meetings in the solo lounge with solo travellers. The lounge is a great concept as the single studios are so small. You can hang out there, drink good coffee or nibble cookies or croissants (supplied daily) and chill with fellow cruisers. Several dozen attended the late afternoon daily meetings, when Ters would offer those who felt sociable a chance to have dinner together, avoiding the queues, or a show where seats were put aside for us. We could meet for all meals, and soon several small groups befriended each other and would do stuff together. It was huge fun and completely unexpected. Entertainment was also first rate: Priscilla, Queen of the Desert and Burn the Floor were excellent and with pianists, comedians, hypnotist, Beatles tribute band, and a wild Icelandic singer/violinist all available, evenings rocked on the Epic. Now for the bad stuff: I love to deck walk, and the narrow jogging track on one side of one deck is a joke. I so missed the Princess's promenade decks! I tried to walk on Deck 15 but was told no. The food was mainly poor to terrible. It was almost impossible to get warm, let alone hot, food in Taste, one of the main dining rooms. I don't blame the servers, it was a systematic failure from Kitchen to Table. You know things are bad when the plates are cold to the touch. And that was 90% of the time. Meals took forever: sometimes two hours to complete breakfast. I have cruised more than a dozen times, and this was by far the worst dining room experience. The other "complimentary" dining room, Manhattan, was a little better. The 24-hour pub always managed to provide piping hot food, but the wait at lunchtime was often very long. I was surprised when I first entered my studio room at 3 pm on sailing day to find it was not made up and clothing from the previous occupant was still hanging in the closets. He had apparently moved to another room for the TransAtlantic but no-one had removed his clothes. Weird. The other really annoying thing about NCL is the constant pressure to put money down on your next cruise. A phone message. Messages on the TV. Almost daily notes or letters encouraging you to put money down. The worst (and most disgusting) tactic was to send you a copy of your bill to date (showing your charges) to make the point that a future cruise deposit would waive these charges. Well I had prepaid grats and grats on the drink package, so my bill should have shown zero, not the $500 or so in charges the invoice said I had run up. I saw several people take these fake invoices to guest services who said it was nothing to do with them and had come from the NextCruise people. Shameful. I enjoyed my cruise overall but feel the experience was hugely enhanced by the solo program which allowed me to put up with the negatives. Read Less
3 Helpful Votes
Sail Date: November 2018
We were very excited to take our second transatlantic cruise with Norwegian. We took one on the Star from Copenhagen four years ago and had a wonderful time. I want to say that this cruise was better, but it was not. I listed some ... Read More
We were very excited to take our second transatlantic cruise with Norwegian. We took one on the Star from Copenhagen four years ago and had a wonderful time. I want to say that this cruise was better, but it was not. I listed some things about the cabin below, but here are a few things about the cruise. There was quite a lot of rain on the trip, I believe 11 of the 13 days had rain. The 15th deck that has most of the outdoor amenities was almost impossible to walk on while wet. We observed several folks slip and fall on the surfaces, including in the Garden Cafe. It was OK when dry, but it was not that dry very often Entertainment was very good. We enjoyed all of the shows, especially all of the comedians (please do not have their shows in the large venues, they were great in the small venues). The Pricillia musical, the dance show, the Cirque show, the magician, the faux Beatles, the young lady with the violin were all great. The cruise director (Andre Gaffney) and his team were all fantastic. They were the best thing about the cruise (i do not know when Andre slept). Cudos to him and his staff, he saved the cruise from being a really awful time. We always enjoy the speciality dining and were a little disappointed this time. Teppanyaki was very good Moderna food was very salty and dry. There was no lobster or frankly anything else in the lobster bisque (although I heard that sometime later they fixed that). The Cirque show food was cold when it was served (we were in the balcony and food got to us last, which was fine, but it should have been a little warmer). Le Bistro on this ship is located under the bowling alley, which happened to be in use while we were eating. There was a dearth of dropped bowling balls during our meal, which was noticed by everyone sitting in our area. Our waiter need to be reminded more that one when we needed more water or wine. The TV display of our cruise is always great, but there was never any weather or sea conditions given. Would have been nice to have at least a next day weather forecast, especially with all the rain. During our "sales reception" for Latitude Silver members (which was very cheap and not very well organized) our Captain admitted that he did not know the members of his senior staff yet. I know it was his first time on the boat, but seriously, no notes? Our tour in Funchal was not very good (guide did not know very much English). Would recommend a on and off bus to tour the island. Re-boarding in Funchal was very poor. Took nearly an hour to get back on the ship. Only one boarding door and one security position at that door. While we were waiting, about 200 crew walked right past us to their dedicated door (while necessary, optics were very bad). Finally opened another door and sent customers down to the crew door. Norwegian has to fix this if they intend to bring their large boats to this port. The Space H2O area on deck 15-17 in the back has very nice. We spent time there and made some friends from the US and Europe. The UDP was a great perk and very much added to the enjoyment of the cruise. Again, we had hoped for better. This will not stop us from taking Norwegian, but it was disappointing. Read Less

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