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5 Helpful Votes
Sail Date: December 2017
If you love standing in line, getting bumped into, eating terrible food, sleeping in uncomfortable quarters, being overcharged for things, receiving a hard sell on things you don't want or need, and/or receiving terrible customer service, ... Read More
If you love standing in line, getting bumped into, eating terrible food, sleeping in uncomfortable quarters, being overcharged for things, receiving a hard sell on things you don't want or need, and/or receiving terrible customer service, then Princess Cruises might be for you. If you don't love these things, save your money. I don't think it is an exaggeration to say that we spent more of our vacation standing in line than we did having fun. Embarkation, safety training, food lines, lines for activities, lines for elevators, customs, disembarkation...so much standing and doing nothing. I had heard such good things about the food that I could not have been more disappointed. It is cheap, mass-produced and watered-down. Like the kind of food you would expect in a cafeteria or a nursing home. Nothing had flavor. Nothing seemed to have the right texture. I was also super disappointed with the spa services. I've had a $200 massage on land before. It was nice, I'd do it again if I had the money to spend. The one one the ship was nothing like what you'd get for the same price in a nice spa. No music, no aromatherapy, no pampering. You fill out a form, they take you to a cold room that reeks of diesel, coat you in oil for 75 minutes, give you the hard sell on products and then send you on your way. My husband and I waited a long time to be able to take this trip, just the two of us. We're so sorry that this is how we spent our special time together. All we wanted was a nice relaxing weekend away, but what we received was nothing like what we imagined. This will be out last cruise. Read Less
Sail Date: December 2017
The travel with family members ,friends and their children The embarkation dint go smooth, two of the family members children accompanying us didn't have the all necessary travel document for children, the ship had to leave them ... Read More
The travel with family members ,friends and their children The embarkation dint go smooth, two of the family members children accompanying us didn't have the all necessary travel document for children, the ship had to leave them fortunately we met the following day in Portuguese island. happy ending The ship was so big and luxurious with nice cabins that suits every member,balcony,Suits ,inside cabin .sea view., the ding staff were so welcoming you could think that they know you We danced at the deck and sometimes watch live performances . Port service improved a lot from the last cruise i had in 2013,, short and manageable ques . It was a life time experience. Every one want to go again with more friends and family members.we had lots of entertainment. we bought gifts for our families at the the shops. The photos were so beautiful we could live any we took every thin that was display at the photo shop. the most special one was when I get invitation as a voyagers club member to be welcomed by the captain crew, I felt so special Read Less
4 Helpful Votes
Sail Date: December 2017
We were fortunate to be Aqua class so the cabin was lovely, especially enjoyed the wonderful shower. The food and service in Blu was excellent! The Eclipse is in great shape. The ship is light filled and airy and the décor ... Read More
We were fortunate to be Aqua class so the cabin was lovely, especially enjoyed the wonderful shower. The food and service in Blu was excellent! The Eclipse is in great shape. The ship is light filled and airy and the décor colors soothing and appealing. Lots of public spaces in which to sit and relax. Plenty of music venues in the evening. Several of the production shows were rather odd in concept and music choice but guess they appeal more to a younger demographic. The costumes for Topper were terrific. Did not care for the "stadium concert" show-so loud. The final show with the large air blown puppets was so creative. The ports were typical for the Caribbean and the shore excursions typically over priced. Suggest folks walk off the ship and get a tour from a local or research private tours ahead of time and book them. Nice to have a large and well staffed Future Cruise Sales office. We took advantage of it! Read Less
Sail Date: December 2017
I have sailed with this company on three previous occasions and have enjoyed them all. We booked accommodation in Genoa for three nights before cruise and although the weather was cold and showery we had a great time walking all over the ... Read More
I have sailed with this company on three previous occasions and have enjoyed them all. We booked accommodation in Genoa for three nights before cruise and although the weather was cold and showery we had a great time walking all over the city. We arrived at the cruise terminal early but everything went smoothly and after waiting on a seat for 30 minutes we were able to board. Our cabin was ready but not our cruise card, but staff at boarding told us to give our cabin number to dining room staff and we would be able too add our drinks to our package. We then went to the buffet four lunch it was very busy bit this was not a problem as there were staff at the buffet entrance who took you to a seat. Also there was a button on the table to summon a beverage waiter and they were very efficient. The food was hot and there was a good selection. During the whole cruise this was the only dining room we used it was a loot quieter than other ships I had been on also no Queues for food, this was all down to good layout. Also I was please to see when the place was busy it was not below the restaurant managers to help clear tables. The entertainment was OK Some of the stage shows were good Somme not, bands in the bars were varied. I have written this review because of so many negative reviews. I do not want to dress four dinner and be told what to wear, if we were going to the bars etc we changed out of shorts and into casual wear. If you want to dress up youy can but lots of people don't it is all up to you. Read Less
Sail Date: December 2017
We selected cruise because of Celebrity Loyalty Club and the Ports of Calls. The embarkation was fast with short lines. Disembarkation was smooth. There was a shortage of porters on the pier. The lines for cabs were long but moved very ... Read More
We selected cruise because of Celebrity Loyalty Club and the Ports of Calls. The embarkation was fast with short lines. Disembarkation was smooth. There was a shortage of porters on the pier. The lines for cabs were long but moved very fast. There was plenty of transportation options available. The Entertainment and the Dining,The Internet was down for a full day. The Internet speed was slow and often hard to login. The cabin had enough space and shelves to store all our belongings. The service on all the staff was outstanding. The Port of Chan May, Vietnam was closed due to bad weather. We arrived a couple of hours earlier at Ha Long Bay City. The ship anchored in the harbor and we were taken a shore by tenders. The Hong Kong cruise port is far away from any local transportation, A couple of shopping centers offered free transportation to and from ship including stops near the MTR train stations. Read Less
Sail Date: December 2017
Our church, Shiloh Temple House of God (Cleveland, OH), chose this cruise line and I am so glad that we did. I have never been on a cruise before, and Norwesian Cruise line made my first experience very memorable. I would definitely ... Read More
Our church, Shiloh Temple House of God (Cleveland, OH), chose this cruise line and I am so glad that we did. I have never been on a cruise before, and Norwesian Cruise line made my first experience very memorable. I would definitely guarantee this cruise line to others, and I will definitely cruise with you again in the future. From the food to the service to the cleanliness of the facilities, everything was better than what I expected. Every staff member was helpful in the areas that they controlled and they did everything in their power to make the guests happy. This is very rare and I give a thumbs up to everyone that took part in our safety, health and well being. You allowed our church to have service on the ship on Saturday, and the ship’s pastor joined in with us. You have made a very big impression on our church family and we pray that you have a safe transition into this new year of 2018! Read Less
1 Helpful Vote
Sail Date: December 2017
We booked this cruise due to the itinerary ... which was totally changed prior to the start of the cruise. We missed the stop in Key West due to weather. no big deal since we have been there in the past, but a cruise that was booked to ... Read More
We booked this cruise due to the itinerary ... which was totally changed prior to the start of the cruise. We missed the stop in Key West due to weather. no big deal since we have been there in the past, but a cruise that was booked to make 4 stops that only made one ... big disappointment! After 3 days they ship ran out of Chardonnay, 4 days ended all the Pinot Griseous, and on day 5 ... the Slovenian Blanc was depleted! on day 5 they also ran out of Makers Mark Bourbon ... the only liquor we drink. We bought a silver package ... and it did us little good. Great staff ... but it took forever to get the complimentary first glass of wine at lunch and dinner. I know this is a new ship ... and the bumps need to be worked out ... but there were obvious misses that a ship of this quality should not have missed. Read Less
1 Helpful Vote
Sail Date: December 2017
An older ship, it has an awkward layout (for instance, rear MDR is only accessible by rear stairs/elevator; several floors cannot be walked tip-to-tip without going outside; some spaces are buried inside orthers). The ship needs new ... Read More
An older ship, it has an awkward layout (for instance, rear MDR is only accessible by rear stairs/elevator; several floors cannot be walked tip-to-tip without going outside; some spaces are buried inside orthers). The ship needs new paint, furnishings, and carpet. Looks tired. Cleanliness an issue. Our cruise was used as a training exercise for PR Chinese staff headed to the Joy. Some were fine and knew what they were doing; many were not ready for customers. More generally, service was very slow--especially in restaurants. Food was middling, with no memorable meals particularly good or bad. Drinks portions very small--always order a "double" to get what one might expect a single to be on land. The ports on a repo-cruise are catch-as-catch can but the crew struggled to set up gangways in several places. In many cases, shuttle buses were required to get from the ship to the port gate. This was worst in Lima, when only two smaller and one larger shuttle bus were provided, causing many people to give up on leaving the ship after lining up an hour. NCL Guest Services kept saying "not our fault" but why then are they calling on these ports if they can't handle the pax? Of course the ship-sponsored shore-ex busus came dockside... of course they did. The best port was Cartagena, but we had that cut short to be first-in-line at the Panama Canal. HAL's Zuiderdam arrived at the canal sixhours after us, to be second-in-line. The ship's stabilsers were not functioning properly and this made for a wild last night at sea (Coquimbo--San Antonio). Read Less
Sail Date: December 2017
This was our fifth cruise on the Sun. For her age and size she is a great little ship. Not so small as to get bored or to big to get lost. It does'nt take long to discover your favorite bars ans restaurants and develope a personal ... Read More
This was our fifth cruise on the Sun. For her age and size she is a great little ship. Not so small as to get bored or to big to get lost. It does'nt take long to discover your favorite bars ans restaurants and develope a personal relationship with the excellent staff. We always get the beverage package and specialty dining package for all nights. We booked our own excursions in all the ports and did not have any problems. The Winsjammer piano bar was our favorite bar and Le Bistro was our restaurant of choice three times. We always try for a balcony cabin midship on deck 10 as it is convienient to deck 11 for the pool and the great outdoors bar and seating area. This was our 15th cruise with Norwegian and we have already booked our next two cruises on the Breakaway. We will be back! Read Less
2 Helpful Votes
Sail Date: December 2017
Why this cruise? Because it was there! A fantastic opportunity to visit four South American countries and the "bonus" of daylight transit of the Panama Canal. Embarkation was quite tedious -- two hours in a line moving at ... Read More
Why this cruise? Because it was there! A fantastic opportunity to visit four South American countries and the "bonus" of daylight transit of the Panama Canal. Embarkation was quite tedious -- two hours in a line moving at the speed of molasses. But the building was quite hot, so the molasses flowed reasonably well. Once on board, things were fine. Cabin: Inside, forward. Biggest drawback was being on Deck 6a (sort of like Platform 9 3/4, kinda hard to get to), no elevator access -- had to either go up or down flight of stairs to reach it. Night #3. in rough seas, there was a continuous random banging thud against our back wall -- as if a pair of tennis shoes were looped around an invisible staircase behind the wall. They moved us to a different cabin seven doors down that night. All was well afterwards. Worst part was losing our cabin steward, Milos, who became my instructor in Bosnian for the rest of the voyage. Our new cabin, and steward Mingxu, were excellent. The cabin itself was certainly adequate, though shower was a bit cramped (my fault -- must diet!). TV was a tad fuzzy, but did not use it much anyway. Housekeeping was excellent. Dining: Yum! We ate most of our meals at the buffet -- always a wide selection of choices, regardless of breakfast/lunch/dinner. And GOOD! We ate several dinner meals at the Four Seasons restaurant: Maitre d' on top of my wife's food allergy -- always attentive and careful. Much slower than the buffet, of course, but nice to have a "civilized" meal now and then. Choice of private table or shared table (with random pairing of passengers). We much preferred that and met some wonderful people: U.S., Canadian, French, Chilean, etc. Speaking of which, this was a very diverse set of passengers, much more than I expected. Chinese, Japanese, German, Spanish, in addition to the above dinner-mates. Many many languages could be heard throughout the voyage. Entertainment/activities: A wide range of fun stuff: trivia games, "game show" formats, etc. Music by Jonathan in the Windjammer Bar was a special treat. Our biggest complaint about the activities was a total lack of educational sessions. Visiting four countries and virtually nothing in terms of historical overviews or lectures about the cultures, histories, etc, of any of them. Quite disappointing and a waste of opportunity. Many of our new friends on board felt the same way. NCL would be well-advised to add some kind of regular educational effort. We would rather spend a half hour learning something than a half hour trivia session about airport identification or dog breeds. Shore excursions: Wow! Excellent! Pricey, but there was some comfort in knowing that if the bus was late getting back to the ship, the ship was not going to leave without us! (Indeed, at one port, a passenger who had taken off on his/her own, did not make it back before departure and had to fly to the next port at their own expense!). All the tourguides, without exception, spoke excellent English, and were obviously proud of their country and culture. However NCL chooses local tours, it works -- keep it up! Don't forget to keep a bunch of $5 or $10 or whatever bills on hand for tips at the end of the excursion -- they ALL deserved it! Disembarkation was also tedious: the staff "controlling" it didn't. She divided the large room into three sections -- called for the first section to leave, and promptly forgot to call the other two and set other groups loose at the same time. No control over who was being herded out the back door, so the whole thing got bottled up quickly. But once off the boat and on our day-long excursion/airport transfer bus to Santiago, all was well. Overall, a wonderful experience, despite the concerns above. We will sail with NCL again in a heartbeat -- just as soon as we save up for another. Read Less

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