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1,093 Repositioning Cruise Reviews

embarking was quick and easy. once we were on the ship at 3.30pm we were advised that the ship would be leaving that night instead of the original plan of the next evening due to weather which meant we missed the port of Bergen as it was ... Read More
embarking was quick and easy. once we were on the ship at 3.30pm we were advised that the ship would be leaving that night instead of the original plan of the next evening due to weather which meant we missed the port of Bergen as it was too late to do anything that day. Big seas means we also missed Shetland Islands and Faroe Islands. instead we made for Iceland and had 2 make up ports of Akureyri and Isafjordur. both tiny stops. We then had to forgo Nanortalik due to 'weather'. When we got to Dagueanay.....well it isn't it was the port town of La Baie, 20 kms from the main city. No shuttles were pour on. We had to find a local bus or taxi of we es bed to go into the city. We reached Quebec, the best port of all and we had to be back on board by 3.30? surely we could have stayed longer given the fact how much we had missed out on previously? into Montreal at 4am? that to me says we definitely could have had longer in Quebec. The included tours were ok. Need more for active people. Not everyone is over 75. The entertainment was average. The singer's were ok but only did 3 showed in 2 weeks. The magician was awesome. bring on more odd this stuff. Comedians etc Classical pianist? yuck. start catering for the 50 year olds. We are your future cruisers. The cabins are nice and clean but not enough storage in deluxe verandah. put more shelving in instead of so much hanging space. had to leave most of our stuff in our suitcase which was frustrating. Noise in the cabin is totally unacceptable. rattling and banging in the walls, creaking like we were on an old Spanish Galleon or on the first fleet to Australia. that is no exaggeration. I still couldn't sleep with earplugs and a pillow over my head. Who wants to be sleep deprived their whole holiday? It was brought to Guest Services attention the 2nd day and their response was" its the weather" not good enough. Even when the seas were calm it was the same. Everyone we spoke to said the same thing, their cabins creaked and rattled also. Italian ship builders obviously can't get that right. Staff were friendly enough but ask for anything out of the ordinary and it's like the biggest deal. Ask for small portion, can't do it. Ask for 2 scoops of icecream, can't be done. Communication was terrible. We never knew when the ship was getting into port or leaving until the night before. couldn't plan anything. when in Reykjavik we dashed back to the ship between ships tours to grab lunch and check the Tax refund process to be told the ship want leaving until 8pm so we would have plenty of time. We got back from our second tour to hear that the ship was leaving at 6 and no time for any last minute shopping at the terminal shops and that the VAT guy was leaving. Asked for assistance again from Guest Services to see if anyone could help us with a Garmin charger for our watches as ours had been left on the previous viking cruise we had gotten off to get on this cruise. never heard from them again. The food was quite good in quality and the head chef Paul was great. constantly checking the quality and his people. Took great pride in his food and his people. We have previously cruised mainly with Azamara. Hard not to compare the 2. I'd choose Azamara every time. We chose this cruise for the itinerary but at the end of the day it missed too many ports. Why not call it for what it is. Transatlantic repositioning cruise. Not one for the destinations. Read Less
Sail Date September 2019
Viking Cruise Trans-Atlantic September 2019 Our cruises are always chosen for their itinerary, but after that, of course, the cruise line is a major consideration. We came across the “In the Wake of the Vikings” cruise with Viking ... Read More
Viking Cruise Trans-Atlantic September 2019 Our cruises are always chosen for their itinerary, but after that, of course, the cruise line is a major consideration. We came across the “In the Wake of the Vikings” cruise with Viking Ocean Cruises, a line new to us, back in early 2018, but we were not free at the time, so we expressed an interest with Viking for the 2019 sailing, through our local Travel Agent. We were not so happy, therefore, when we were eventually contacted by Viking to tell us that the cruise was finally open to the UK market, but, because it had been on sale in the USA for some time already, we had the choice of only one room in the category we wanted, a Penthouse Veranda room. It was, fortunately, in a good position, on the starboard side and forward, so we booked it immediately. Flights are arranged through Viking and we were booked on Scandinavian Air Services from Manchester to Bergen via Copenhagen, which all went smoothly. Our return flights, from Montreal to Heathrow and then on to Manchester, were with B.A. Unfortunately, our return flight to LHR was cancelled because of the B.A. strike and was, during the cruise, changed firstly with Air Canada to LHR and then with American Airlines to Philadelphia and Manchester when the Air Canada LHR/Manchester connection wasn’t possible. Ironically, because the Philadelphia flight from Montreal was stuck in Philadelphia when the time came, meaning our connection would be missed, we ended up back on our original B.A. flight to Heathrow, after retrieving our luggage and going back through Departures, which wasn’t pleasant, but we did at least get home not too much later than planned; the Economy section of the plane was almost empty too, which helped. Back in Bergen Airport, we learned from the Meet and Greet team that an alteration to the itinerary was already in place. The remnants of Storm Dorian were to blame, as bad weather predicted for our first two stops in Lerwick and Torshavn meant we would almost certainly not be able to enter the ports and also experience uncomfortable conditions at sea. The solution was to leave Bergen immediately and head for Iceland instead, missing our scheduled overnight stay in Bergen and full day there. Once aboard, which was a speedy and friendly process as we were quite late reaching the ship, we found a letter in our stateroom explaining the situation fully. Additional ports, Akureyri and Isafjordur, would replace Lerwick and Torshavn, after which our schedule would return to normal and we would avoid the worst of the storm by leaving Bergen immediately. This made little difference to us, as we have visited all four ports before, but many American guests were naturally disappointed. Our sea days were indeed on the rough side, but nothing too serious. Our days in Akureyri, Isafjordur and Reykjavik were good, but there was further information about the next part of the schedule from the Captain before we sailed from Iceland, heading for Greenland. Once again, stormy weather on our route to Prince Christian Sound and Nanortalik was to be avoided by turning a little north, which meant that we would still enter the Sound, but at the more comfortable time of midday instead of early morning. We would then miss Nanortalik completely and head straight for Qaqortoq. Once again, this suited us well as we were particularly keen to pass through the Sound and we were delighted that the Captain understood that it was an important part of the cruise for most passengers. This plan worked well and we had a wonderful passage through Prince Christian Sound, but before leaving Qaqortoq we were informed of a further change to the schedule because of the bad weather; the anchorage for L’Anse aux Meadows, a Viking settlement in Newfoundland, would be far too exposed to allow tendering, so the Captain and the company had gone to tremendous trouble to reorganise our stop to St. Anthony, a fifty minute bus ride away. Once again, everything worked very well, despite the need to disembark a sick guest into the conveniently close-by hospital, which delayed our departure. That was the end of our itinerary problems, but we have great admiration for the effort and cost the Viking Company was prepared to put into making our cruise as good as possible and we enjoyed the itinerary very much, although issues raised by other Cruise Critic writers about the actual location of the Saguenay dock and the lack of time in Quebec are worth noting. Viking Sea (and her sister ships) should have suited us down to the ground, because we don’t need evening entertainment, preferring the scenery outside the windows and the guest numbers are low. However, our final survey for the ship before disembarkation (conveniently delayed until after lunch for the group of us who had later flights) had us indicating that we would not recommend the ship to our friends and we would be very unlikely to travel with Viking again through a combination of several reasons. Slightly souring our initial impression of the ship was our first view of our room, which was missing the separate door and large window shown in the brochure, having instead a sliding door, somewhat screened by the curtain, which made the room seem dark and reduced the view from the sofa. We spend a lot of time in our room and this was a disappointment. The ship was full, so we could not be moved. I was also concerned by a possible lack of soundproofing after clearly hearing coughing through the wall, but in fact this was not an issue. Our main area of disappointment was the food on board Viking Sea. This is a very personal issue, of course. We prefer to eat in the World Cafe for all meals because we like the relaxed atmosphere and the views from the windows. We did eat in the Restaurant on one occasion when we thought the Cafe would be taken up by an Indian buffet, but it was extremely busy and my view was of a wall, whereas outside it was a beautiful evening. We just made it outside in time for the sunset. We never tried the other eating opportunities, apart from the Pool Grill, which we enjoyed. We found the menu in the World Cafe pretentious and repetitive and frequently not to our taste, with plenty of seafood and underdone meat, although the chefs would willingly cook portions to our requirements. Food was frequently cool in its presentation trays even when freshly put out and we learned to ask for our plates to be reheated, but cooked-to-order food could be left out on the plate for collection, therefore cooling again. Even my individual portion of mashed potato in the restaurant was cool. We usually enjoy soup on our cruises at lunch and dinner, but more often than not we found it was either fish or spicy and we went without. Desserts were more tempting and we took advantage of the gelato bar too, but our overall impression was poor, not helped by items missing from the drinks area, cool water in the hot water jugs and empty milk jugs. Making a hot drink could be a slow and frustrating process at times. Our early departure from Bergen meant that some food items had not been restocked, so some individual breakfast cereals were soon unavailable, as were some yoghurts and finally bagels. Even the orange juice from the machines turned into something more like sour squash from Quebec and would be like that for the next cruise, we were told. My reply was that I was pleased to be leaving, in that case. For some reason which is hard to define, we also found the atmosphere on board ship very uninspiring. The pool area and the Winter Garden were both frequently chilly, but guests, despite all rooms having their own balconies and sea views, would lie on the loungers wrapped in blankets. Even during the scenic cruising periods, there were not too many people outside to appreciate it. The indoor pool was closed almost all the time, either from the bad weather or maintenance and the outdoor hot pool was also occasionally closed at times. The outdoor decks were frequently closed due to the strong winds. The ship felt like an uninspiring Retirement Home, with Baggo the main excitement of the day! Obviously, there were plenty of other activities available during the day, but this is how we felt overall, compared with our experience on many other cruise ships. We also disliked the atrium area because all the windows were screened by obscuring netting, preventing any view outside, which was disappointing as this was a popular place to sit. The World Cafe sliding doors were ill-filling and draughty, but otherwise we generally enjoyed this space, even though we were often almost on our own there out of meal times. Viking Cruises offer an included tour at most ports. We normally preferred to walk around on our own, but at Qaqortok we opted into a “self guided” tour, which we thought would include an idea of a route and information on what we would see. Wrong! We received a basic map and enquiries afterwards made it clear that our group timings were simply a way of organising and monitoring the tendering process. Fair enough, but that is not a self-guided tour in our opinion. However, there were many things about Viking Sea we did like. We were most impressed by and appreciative of the information we were given by the Captain on the various itinerary changes and the way the problems were resolved. The staff members were all friendly and eager to help with any enquiries and our room stewards continually asked if we needed anything. An early cruise survey, which they asked us to fill in to satisfy their superiors, gave us the opportunity to suggest a couple of future improvements to the room in terms of more bathroom hanging space and hooks for outdoor coats, as well as mentioning the food issues. This resulted in the delivery of extra towels and hangers, which we declined, plus a series of phone calls from various departments trying to resolve matters which were generally simply suggestions! Our stateroom grade, Penthouse Verandah, included a complimentary minibar which was replenished daily. We don’t drink either the spirits or sodas in the minibar, but the sommelier was happy to remove those and provided us with wine to our taste instead. Lectures and port talks were available to watch on the room TV as well as live in the theatre, which we preferred on the whole. There was a good range of live TV, plus recorded programmes and films to choose from and the internet was usually good for our location. We were both able to use our tablets at the same time, which is unusual in our experience. Finally, although we stated in our disembarkation survey that we were unlikely to travel with Viking again, a promotion too good to miss and an interesting itinerary have offered us the opportunity to revise our opinions early next year. Read Less
Sail Date September 2019
We loved Oceania so we booked a trip from Iceland, through Greenland, Canada, and the coast, to New York. Plenty of headaches leaving and returning to the ship because of the tenders. Lots of ineptness by the staff. Plenty of "hurry ... Read More
We loved Oceania so we booked a trip from Iceland, through Greenland, Canada, and the coast, to New York. Plenty of headaches leaving and returning to the ship because of the tenders. Lots of ineptness by the staff. Plenty of "hurry up and wait." We arrived in Reykjavik at 6:30 a.m. and were taken to a hotel but first, we waited for an hour at the airport as the staff tried to find our names and cross them off separate lists. Sounds simple but each staff person (3) had to cross our name off of their own lists and thus caused a delay. Then, instead of waiting in the warmth of the airport, they sent us outside, temps in 40's, and made us wait for busses that arrived 30 minutes later. Next, we went to a hotel and waited in a conference room for four hours until they brought us to the ship. It would have been nice to drop us off in a shopping district but we all sat around waiting. When we got to the ship, we all waited outside in the rain in one long line. No cover. Poor start. We signed up for six excursions. They have you arrive in the Riviera lounge 15 minutes before the star of your tour. Twice we waited because of tender trouble. All four tenders were not operating. We sat in our seats for two hours. Those with private tours were screwed. When you stay in a port for 7-8 hours, such delays are inexcusable. In St. John, we arrived for our tour 90 minutes late. The highlight was returning to the ship in a heavy downpour. Lightning, hail, an inch of rainfall. The bus stopped and our tour guide said, "Please stay on the bus, the weather is bad but it will usually clear up in ten minutes." OK. I'll sit. An Oceania representative showed up and said we had to leave immediately because the tenders are waiting for us. All 40 of us, some with walkers and canes, made their way to the dock some 75 yards away, sloshing in an inch of water as lightning flashed above us. When we got to the dock, there were no tenders. NO TENDERS! She lied to us to get us off the bus so we could hurry up and wait. We all waited outside, under a roof, cold, wet and pissed, for a half hour until the tender arrived. It stopped raining in ten minutes. Thank god no one was struck by lightning. This was inexcusable and showed that Oceania had no concern for people's safety. The other thing we noticed is that, unlike other cruises, the wait staff didn't return and ask if you wanted refills of your beverages if you didn't have the alcoholic beverage package. I'm a water and iced tea drinker. The experience with the tenders has soured our view of returning to an Oceania cruise. It is one of the most expensive cruise lines and you shouldn't have mistakes like this. Read Less
Sail Date September 2019
This ship is in terrible shape. Carpets are worn and faded, beside being dirty. The elevator doors are all scraped and peeling. Our cabin steward was less than honest. The food was average and the same as all Princess cruises. ... Read More
This ship is in terrible shape. Carpets are worn and faded, beside being dirty. The elevator doors are all scraped and peeling. Our cabin steward was less than honest. The food was average and the same as all Princess cruises. Nothing new. Cruise director staff was very inexperienced. Elevators were under constant repair. The entertainment was actually above average. Wait staff in the dining room were a joke. Assistant waiter did not know if a fish dish was baked or fried. Neither did the waiter. No consistency from day to day. There were ports I have not been to previously were on itinerary. I enjoy repositioning cruises thar take me home to Ft. Lauderdale.`Unfortunately on the second leg of cruise we missed a third of the ports due to weather. No contingency plan for missed ports. Had to stop in Madeira to drop off a patient. We should have stayed a day to make up for missing Portland or that Azores, but did not. Turning the last 8 days of cruise to "sea" days. Read Less
Sail Date September 2019
Our trans Atlantic cruise was great when we visited our destinations but cold & rainy during the 5 days we crossed the Atlantic. This meant we were confined to the inside of the ship for the 5 day crossing. There were plenty of ... Read More
Our trans Atlantic cruise was great when we visited our destinations but cold & rainy during the 5 days we crossed the Atlantic. This meant we were confined to the inside of the ship for the 5 day crossing. There were plenty of diversions & activities inside the ship which made the crossing fun although it would have been nice to be able to use the pool & hot-tubs. The food was no better or worse than any of the other cruises we have taken on other cruise lines. The crew was exceptional including the captain who always kept us informed about our route and weather conditions. Our cruise was forced to take a more northern route across the Atlantic because of storms which severely lowered the speed of our internet service. We were dismayed that Princess allowed one passenger to bring their dog on the cruise. There was no indication that this was any type of service dog! I am a dog owner & would never consider taking our dog on a cruise. I wonder about the public health issues when a dog is brought into the dining rooms! Overall we had a good time but would think twice about ever taking another Trans Atlantic cruise, particularly one that takes a northern route like ours did. Read Less
Sail Date September 2019
I have to say that this was probably not the best Cruise Experience.. The specialty dining was not any better than going to the regular dining. I find it to be a waste of money. I did three specialty dining on this trip and did not find ... Read More
I have to say that this was probably not the best Cruise Experience.. The specialty dining was not any better than going to the regular dining. I find it to be a waste of money. I did three specialty dining on this trip and did not find them to be any better than going to the dining room. Also, the main dining room the service is poor. The guys are overworked and overwhelmed. Did have one experience that was not good with the Shores excursion department. Over an excursion purchased through them. The spa service is not very good when it comes to doing your nails. I find that they overcharge. The most positive thing that I enjoyed was having Captains Club Desk. Always very kind, helpful to take care of any issues. This trip on Millennium ship has made me think that I would consider now trying other cruise lines. We are elite members of Celebrity and have been very loyal to Celebrity. Through the years I’ve seen Celebrity changing and not for the good. Read Less
Sail Date September 2019
The Good: Great staff, everyone from the room attendant up to the waiters, Concierge, Captains Club representative and Hotel Director couldn't have been nicer. The Ship is in good shape. The Cruise Director Steve is everywhere and ... Read More
The Good: Great staff, everyone from the room attendant up to the waiters, Concierge, Captains Club representative and Hotel Director couldn't have been nicer. The Ship is in good shape. The Cruise Director Steve is everywhere and enthusiastic. The Captain is everywhere (who's steering the ship??) but is very pleasant and does his best to communicate with the passengers even though his heavily accented Greek/English almost requires a translator. The Average: This was a re-positioning cruise through the Gulf of Alaska known for its difficult weather so when the weather is bad, you can't enjoy the outside. On bad weather days, the buffet is so crowded you can't find a seat because the overflow that usually sits on the deck by the pool are inside due to the weather. Best to go to the formal dining room. The Not so Good: While there is a difference of opinion between my spouse and I, I found the Entertainment second or third rate and the production shows boring. We have experienced much better entertainment on re-positioning cruises including on Celebrity. The food was only average or worse. Breakfasts were good, we rarely ate lunch but the dinners were another story. The appetizers at dinner were good and some of the main course meals (Prime Rib of Beef, Duck, Lamb Chops were good) the rest was not. This is not a problem with the quality of food, it is how it was (over) cooked and sometimes, had little flavor. Don't order the chicken or fish unless you want shoe leather texture. One woman at our table loved fish and ordered it every night only to be constantly disappointed by the tough overcooked fish they served her. She complained with no success, even sending it back for a replacement only to receive the same overcooked tough fish again. I lay this on the feet of the Head Chef who has been on this ship for some time and is responsible for supervising the cooks. Some people say that fish, poultry and pork should be cooked right through (tell that to the Sushi Chefs) but good restaurants and chefs have been producing juicy versions for years. Quite disappointing! On the subject of restaurants, the Specialty Restaurants were overpriced and in the case of the Sushi restaurant not popular. They were heavily discounting this one at the end of the cruise and most of the time we passed it during the dinner hour there were only a handful of couples in it. Read Less
Sail Date September 2019
Itinerary was awesome other then that, food was ok, shows were mediocre and staff were a little rude. Main dining waiter was rushed no interaction just took order, drop food and took off. Francesco head waiter was great. Always gave me ... Read More
Itinerary was awesome other then that, food was ok, shows were mediocre and staff were a little rude. Main dining waiter was rushed no interaction just took order, drop food and took off. Francesco head waiter was great. Always gave me menu for next night to make me comfortable with my food allergy. Room was clean, however, steward was not friendly. First thing out of his mouth was the hours he worked. No sure if he liked his job.. Received letter in cabin about respiratory illness on board. Was in cabin sick for 2 days, only left for steward to clean rooms. Captains messages at noontime you could hardly heard unless you opened the cabin door. Cruise staff did alittle too late Few times equipment for shows in theater didnt work. One major production show was cancelled after 15 minutes because of equipment failure. 3 computers went down. Not sure if I would cruise princess line again. We shall see. No pun intended. Read Less
Sail Date September 2019
We are experienced cruisers going back to the '80's. We prefer crossings and repositioning since most port visits are superficial at best. Substituting tour buses for luxury ship ambiance and tacky-tacky retail stops that seem ... Read More
We are experienced cruisers going back to the '80's. We prefer crossings and repositioning since most port visits are superficial at best. Substituting tour buses for luxury ship ambiance and tacky-tacky retail stops that seem to be about accommodating the local businesses rather than providing the cruiser any real opportunities. Thus the itinerary from Seward to Tokyo with stops in unusual way ports caught our fancy. Our Virtuoso Travel Agent forewarned us that Azamara was not quite up to true top notch all inclusive lines and that we would in particular find the cabin bathrooms small. All in all it sounded worth trying. We took the "unlimited package" which provided top shelf beverages, unlimited internet access (disappointingly slow and erratic). and three alternate dining experiences. Worst aspect of the experience was a feeling of overcrowded spaces. This was particularly so in the buffet area at prime lunch and dinner where seating was difficult to secure and the space between buffet lines was severely clogged. Food quality was better than you now get on mass market lines like HAL but not as good as we have had on Crystal, Windstar, or Seabourne. Really, it was only somewhat better than a recent experience on RCL. Service was slow albeit friendly and professional. My wife adheres to a rigorous low sodium diet and was very disappointed in the ship's efforts to accommodate her despite their continual protestations that they would. The enrichment speaker was a disappointment. She was overly pedantic and long winded. And, incredibly, she had a pronounced stammer. I can't imagine that anyone who took the trouble to be familiar with her speaking ability would hire her for this purpose regardless of her academic credentials. NO excuse for this management oversight. Read Less
Sail Date August 2019
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked ... Read More
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked to toughness. First day party impressive poolside and music was excellent as we watched NYC fade away. Our eight-person seating companions at dinner each evening were excellent and we promised to stay in touch. Disappointed in repeated shows in planetarium. Was hoping for something other than dark matter and meteorites. Arson lecture was really good. As was lecture on British history. Live shows excellent in theater but very short. My very favorite restaurant was the Golden Lion. Trivia contests and space sharing brought us in contact with so many fine people for the fun competitions. My biggest concern was uneven flooring that felt like rotting wood under carpets, especially in the casino. With all the alleged grandeur, this seemed dodgy. Would not opt for balcony cabin again. North Atlantic, even in dead summer, is not conducive to enjoying outdoors. We didn’t use it. Food good in Britannia but as I don’t drink much alcohol, waiter acted as if I was less than when I ordered a soft drink with my dinner. Public spaces are beautiful. I might do it again, but looking at nothing but water for seven straight days was trying. I was excited on day six when I saw actually spied a bird as we approached land. All in all, I wasn’t all that impressed after reading all the glorious reviews about this glamorous ocean liner. Read Less
Sail Date July 2019
Our bucket list cruise did turn out to be a "Cruise of a lifetime", but, not in the way we hoped. Arrived 3 days early in Amsterdam and had a wonderful time exploring that city. Embarkation was a breeze and we were delighted ... Read More
Our bucket list cruise did turn out to be a "Cruise of a lifetime", but, not in the way we hoped. Arrived 3 days early in Amsterdam and had a wonderful time exploring that city. Embarkation was a breeze and we were delighted with the cabin (11134), initially. Evenings were interrupted by folks playing basketball dspite the sign stating activities were to end at 5 PM. So easy to fix, just put the balls away! Dinner the first evening in the Summer Palace proved to be on par with an Applebee's. Formality of service proved to be nonexistent, quality of food was mediocre. Exploration of other options proved more fruitful, specifically, Indigo and Cagney's with formally trained servers. The entertainment, overall, was quite good. There wa an acrobat male and female team that were incredible. The ships crew of singers and dancers were on par with other cruises. Their "Legends" show was outstanding. Activities were spotty, poorly timed and some never happened. Service was subpar compared to other cruise experiences. Having numerous mishaps it appears that communication is their biggest pitfall. All mishaps (but one) were rectified, but, only after having to be (begrudgingly) a squeaky wheel. This was a repositioning cruise that came up short as one of the ships engines experienced problems that were not rectified. Our cruise ended 2 ports early and missed another enroute. This was my first Norwegian cruise and will be my last. Poor communication, training and management failing to manage seems to be the primary problem. Yes, a cruise of a lifetime and one that will never be forgotten. Read Less
Sail Date June 2019
Selected this cruise because of promotional brochure indicating interesting ports of call. Promotional material didn't properly identify that many ports on this cruise were for a limited time, less than day, which made the cruise much ... Read More
Selected this cruise because of promotional brochure indicating interesting ports of call. Promotional material didn't properly identify that many ports on this cruise were for a limited time, less than day, which made the cruise much less enjoyable and disappointing. Wouldn't have taken it if had known this fact. Scheduled for two days in Barcelona and left after first evening. Afternoon or morning on five other destinations. Also not clear on personal touring transportation option which were limited. If you promote a stop/city then don't have transportation for sell guided tours readily available very disappointing. Most excursions were good but a few tried to pack too much activity into too short a time in port. We have done numerous river cruises with Viking and self guided is a big plus. Ship was nice and having taken an Amazon cruise in December we were familiar with the ship offering. Staff was always pleasant and accommodating. New ship so facilities were good. Enjoyed the Restaurant and the World Cafe'. World Cafe' staff was solicitous to passengers compensating for self service format. Had two occasions in Resturant that staff wasn't good and reflected staff either overworked or focused on certain passengers Selection of items was good in the World Cafe'.. We were not fans of the Chiefs Table due to the presentation and selection of menu but that is just a personal choice. Heard lot's of compliments about Chiefs Table from others. Manfradi's was pleasant but often portions were too large. Also some staff more pleasant than others. Again just a personal choice and observation. Service was good so would recommend this to other travelers. Enjoyed Mamsens and Explorer Lounge. Staff was great and environment was great place to meet other travelers. Sorry that this cruise wasn't what we had hoped for. Compared to our Amazon Cruise with Viking, our first Viking Ocean Cruise, this was a disappointment. Undecided on future Ocean cruising with Viking but would recognize that they do a good job on board. Will always consider Viking River Cruising. Read Less
Sail Date June 2019
This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard ... Read More
This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard elements and plenty of cosmetic maintenance. We understand that it has been built as a translantic ocean liner, but the entertainment and the activities did not meet our expectations for 8 days full sea sailing. The food was great in term of quality, quantity and dining experience. We can't say exceptional or outstanding tho. Although, the customer service was pleasant by the staff in the public areas and the cabin alike, the senior management did not show positive courtesy or professional attitude. We had an incident on board for which the ship had to divert to Halifax and transfer an ill passenger, so we made it to New York with 5 hours delay. Unfortunately, at Brooklyn Red Hook embarkation on Friday, the customs and passport control process was utterly unorganised and disappointingly slow. It was a major complaint from most passengers and we heard a lot of unprofessional issues. The CPD officers lost a British passport while processing one passenger entry clearance between them, and they initially refused to admit liability, then they asked him to request an emergency travel document from the British consulate after four hours in order to catch up with his flight back to UK on Sunday. Cunard staff did not offer any help or assistance. We have decided to conclude our cruising experience with Cunard for the time being because the cruise line is not making any effort in diversifying their clientele, and providing extra excitements to middle aged passengers and young people. The planetarium, the Gym and the Swimming pools were extremely under used, and a lot of outdoor space was not utilised during this cruise. If you suffer from sea sickness, this is one of the most stable ships we have ever been as far you booked in the middle low floors. Read Less
Sail Date May 2019
We choose this cruise to visit Japan and Alaska and we liked that there were a lot of sea days when crossing the Bering Sea. The embarkation in Kobe was a little slow, but not bad. we were in cabin V705, on the same floor with Seabourn ... Read More
We choose this cruise to visit Japan and Alaska and we liked that there were a lot of sea days when crossing the Bering Sea. The embarkation in Kobe was a little slow, but not bad. we were in cabin V705, on the same floor with Seabourn Square, which was convenient for getting morning coffee and snacks. As one cruiser said in her review, the ship was clean, but the decor snd furnishings are a little tired and needs updating. we have been on Seabourn before, so we were familiar with the cabin layout and happy with it. We had a very good cabin attendant, Camila, and our refrigerator was stocked as we requested. Many of the staff knew our names within the first few days of the cruise. We felt that overall, the food was very good. we usually had breakfast in the colonnade, and other reviews have mentioned that more staff is needed, and they are right about that. one morning I waited 30 minutes for a bowl of oatmeal - on our last cruise, oatmeal was self-serve, but on this cruise, Congee was self serve, even though the number of non-Japanese far outnumbered the Japanese passengers. If the weather was nice, we ate at the Patio, but it was sometimes closed because of noxious chemicals being used on the pool re -do and also, some days it was closed because it was too windy and rainy. We ate at the Keller Grill several times - the best lobster I've had except in Maine, and the whole chicken dish is awesome, and the best Classic Iceberg Wedge Salad. The steaks, however, weren't that great. Also there are only one or two daily changes to the menu, so you can't eat there too many times. We had some fabulous dinners at the Patio, but we had to really bundle up there as it was extremely cold - coats, blankets, gloves, hats - the works. Some of the meals in the Main Dining room were excellent, some were ok, and a few were so bad that we got up without eating and went to the colonnade or the patio. We also noticed that more staff was needed there also. The selection of complimentary wines was quite nice. Heather Inggs, the guest service manager, is one of the best and most effective senior staff I've ever dealth with (more later) The spectacular: Alaska!!! the wildlife - the tons of eagles, sea otters with babies, seals, puffins, whales, grizzly bears, the vast wilderness areas, the glaciers, the wonderful wild salmon, the art of the Tlinget and other native Indians- it was all so very beautiful. Even Ketchikan was picturesque, once you got away from the pier area and the two huge cruise ships there at the same time. The bad: prior to the cruise, I had called Seabourn Customer service: I needed to get pillow protectors (allergies) so I called to ask what was the size of the pillows - I was told they were standard pillows so I bought those- NOT - they were the biggest pillows I've ever seen - much larger than king. I asked if the TV had a CD/DVD player- I was told it did - NOT. the hinges on the cabinet doors opposite the bed kept coming off we returned one night to find the large vent cover in the bathroom on the floor. The bath tub in a cabin on our floor overflowed and flooded the room and hallway - there were loud fans in the hallway for 2 or 3 days drying out the carpet and it didn't smell good. The internet access was mostly very, very slow and sporadic, and we used up many minutes just trying to connect The Ugly: On the 5 or 6 sea days, the crew decided to paint somewhere on the ship near our floor. The noxious, heavy smell of paint fumes was overpowering inside the cabins and the hallways - we opened the balcony doors wide open, but it didn't make any difference _ I have asthma, and it made me sick- Went to talk to Heather - she was very concerned and was very diligent in tracking it down. She thought the problem had been resolved. two days later it happened again. Heather was immediately there and worked out a solution to keep the smell out of the cabins. If she hadn't solved it, I thought I would be living and sleeping in Seabourn Square lounge chairs. Even if I didn't have asthma, this was an extremely noxious, overbearing smell that none of the passengers should have to tolerate - it shows a mentality of a total disregard for passengers. after we boarded the ship, we also found out that e cigarettes are allowed in the cabins - the "new smoking policy" on the 1 page agreement we signed doesn't mention this at all - it can only be found in the detailed online passenger agreement. This means that all the vapors, nicotine, and additives in e cigarettes that is now killing and severely injuring people, would be sucked into the ventilation system and spewed out into the nearby cabins. I'm just incredulous that Seabourn would adopt this policy! we spoke to at least 1/2 of the passengers on this ship since there were so many sea days, and only one person was aware of this policy, and the others were very surprised to learn this. PS we would never cross the Bering Sea again - days of very rocky seas, rain, wind, nothing to see except an occasional bird - never saw the sky or stars and didn't sleep well with all the rocking of the ship. Read Less
Sail Date May 2019
Second time on Princess (first on Coral). Had done the same itinerary two years go on Island. Got upgraded to balcony on Caribe Deck. Location was good and had a covered balcony. However it was really too cold to spend anytime on it! ... Read More
Second time on Princess (first on Coral). Had done the same itinerary two years go on Island. Got upgraded to balcony on Caribe Deck. Location was good and had a covered balcony. However it was really too cold to spend anytime on it! Embarkation and Disembarkation went very smoothly (I was in first group both times with carry on luggage). Ship has supposedly been recently updates..seemingly the public area carpets look fresh, ship has the new internet service. There was some exterior painting going on. The metal frame around my baloney door was corroded. Layout of the ship is better than Island, there is still a full Promenade loop on Deck 7 (although closed during rough seas). Small viewing decks at back of upper floors, below the Sanctuary. Library is limited..very sad compared to Holland America. Viewing areas are blocked by blue-tinted glass, very little is unobscured for photographers (a few corners on upper levels, and the back decks, plus Promenade. Blankets provided for outdoor movie viewing are thin flannel, useless in cold weather! Cabin was small, but had room to walk around bed. Bed was extremely soft and saggy, had a sore back after the cruise! Shower stall is cramped, shower head is fixed. Room has small refrigerator. Large flat screen TV. Wine glasses provided but no corkscrew. Standard toiletries are wall mounted shower/conditioner and shower gel, tube skin cream and soap bar. No fruit basket (steward said to request it through room service). Balcony had two chairs and two footrests. Dining in MDR fixed seating was good service. Food was average and somewhat boring. Prime Rib was good, as was beef and lamb chop in mixed grill at lunch. Corvina was fishy smelling. Good scooped ice cream in MDR (choice of two ice creams and one sorbet). Bread is good. Horizon Court food very mediocre with not much choice. Only one smoked fish (mackerel) was available at breakfast. Sushi was terrible! Beverage service is uneven..usually only offered to large parties, not to single diners. Pizza in Sabattinis at lunch is made to order, thin crust style and skimpy toppings. International Cafe food offerings were versions of what was up in Horizon Court. Nothing Special. Room service has limited offerings but was timely. Very little in the way of enrichment..are crafts enrichment? TV had good selection of movies and news channels. Service was overall good except in Horizon Court. I didn't use any ships excursions. I would chose Holland America over Princess for an Alaska Cruise. Read Less
Sail Date May 2019
We wanted to go to Canada and this seemed like a good approach. The ship was in good condition. Food was ok. Buffet is split into two adjacent sections and it was a challenge to find seating a couple of times. The setup for the Lotus ... Read More
We wanted to go to Canada and this seemed like a good approach. The ship was in good condition. Food was ok. Buffet is split into two adjacent sections and it was a challenge to find seating a couple of times. The setup for the Lotus pool was bizarre. You can see it from the hallway in Lotus Spa but the doors are kept locked. I wanted to use the hot tub beside the pool and I asked the hostess at the spa when it opens and she said that she did not know. There aren't any signs stating when the hottub opens and I ended up asking a ship officer and he said it should already be open, but it was not. It opened about 15 minutes later. To access the pool, go up a flight of stairs, walk across the deck, then go down a flight of stairs. Good exercise but convoluted. There were other times when we tried to go someplace and had to take an indirect route. This is common on almost every ship that I have been on but the Ruby Princess has more than it's share. The production shows were ok. I went to see a presentation on a new ship and it was a video followed by the Princess dancers, the Princess orchestra. I left at that point. We did the Panama Canal on the Island Princess around Christmas last year. We really enjoyed that cruise and did not want it to end. For our Ruby Princess, we were glad that it was over. Our experience was not bad, just meh. Read Less
Sail Date May 2019
I had been on two princess cruises in the past both excelent, so when i saw this repositioning cruise pop up with its final destination right in my home city I decided it was a must. The ship itself was beautiful, the restaurants and ... Read More
I had been on two princess cruises in the past both excelent, so when i saw this repositioning cruise pop up with its final destination right in my home city I decided it was a must. The ship itself was beautiful, the restaurants and service within those restaurants were wonderful, but the service at the bars and by the pools were pathetic. My bf purchased the alcohol package and i purchased the unalcoholic drink package, and trying to get drinks was like pulling teeth. you would order from a server after spending about 15 mins trying to wave one down and wait about 30mins before you got the drink or just left, even when you went to the bar you would wait 5-10mins, not because someone was infront of you but because the bartenders would first ignore you, then move in slow motion to make your drink. The activities on board were pretty pathetic aswell.. but this may be because the average age on the ship seemed to be in the 70s (we were not expecting this). There was knitting and painting and when there was volleyball planned the nets didn't even get set up because so few people showed up. The comedian AJ was great and was the highlight of our week. The other entertainment was good. Read Less
Sail Date May 2019
We did the Coastal sailing from San Pedro to Vancouver. The ports we visited were San Diego, San Francisco (over night) and Seattle. We were fortunate to have sunny skies and calm seas for the entire cruise. Embarkation with our ... Read More
We did the Coastal sailing from San Pedro to Vancouver. The ports we visited were San Diego, San Francisco (over night) and Seattle. We were fortunate to have sunny skies and calm seas for the entire cruise. Embarkation with our medallions was very quick and efficient, check in took minutes. We got to the port around 10:30 and we were eating in Alfredo’s around 11:30. The ship itself is very nice. We ate in the dining room 3 evenings and once for breakfast. All meals we ate in the dining room were not good at all. On the last night I ordered the Pork Belly which was recommended by the Waiter and it was so tough and dry I couldn’t cut it with my knife. The dining room food in quality and taste has really gone downhill from when we sailed with Princess 1.5 years ago. We ate at both The Crown Grill and Sabatini’s. We both ordered the Rib Eye steak in the Crown Grill. The steak tasted very good but a rib eye shouldn’t be 1/4 inch thick. There is less choices for the vegetables to chose from as well. Sabatini’s my husband had the Veal Shank which he thoroughly enjoyed and I had the NY Strip Steak which was okay. We signed up for the WineMakers dinner which cost $40.00 each and was well worth the money. The food and wine pairing was absolutely amazing. Apparently it is only offered on the Royal and the Regal and maybe one other ship, so if you get a chance I highly recommend it. We also did the Royal Tea there was a charge of $10.00 for it. It was nice although we have had better on other cruise lines with no added charge. It was nice to do it but we wouldn’t need to do it again. There were a few entertainers on board that were very enjoyable. It was nice to enjoy a glass of wine at Vines and listen to some music. The wine prices were very expensive averaged 11-15 dollars for a glass. It was cheaper to buy drinks on land than on the ship. We brought wine onboard with us for dinner and are glad we did. One of the cheapest bottles of wine cost around $45.00 with gratuities. Our cabin was D509 which was a mid ship Deluxe balcony. The cabin was fine, we had a two seater couch and a desk with a chair. The bed was very comfortable. The bathroom was very small. I could only imagine if you have long legs that you would need to open the bathroom door if you were using the toilet. The balcony was very small, there is no way you would be able to have a balcony dinner on it! When we arrived we found the coffee table in the closet, the reason being if you brought it out it would be more of a pain to keep trying to get around it so in the closet it stayed. Our cruise director was Matt O and he was always around and about, very good. Every morning he did the Zumba class in the Atrium and him and all the guests were thoroughly enjoying themselves. Overal the cruise was good but the food In the dining room and Buffet were not up to par. Alfredo’s for pizza was good, you can add items to a pizza and make it your own. We found the service in any venue to be very good, everyone on board tries their hardest to make the guests happy. Read Less
Sail Date May 2019
We choose this cruise just out of convince and having never tried Holland America in the past we saw the 1 night cruise as a great opportunity to compare it to past cruises on Norwegian, Princess, and Royal Caribbean. Overall they were a ... Read More
We choose this cruise just out of convince and having never tried Holland America in the past we saw the 1 night cruise as a great opportunity to compare it to past cruises on Norwegian, Princess, and Royal Caribbean. Overall they were a nice line to cruise on, however there were a few things that stood out from the other lines. Firstly I have nothing but good things to say about the live entertainment. The jazz club was fantastic and probably one of the coolest things I have experienced at sea to date. Additionally, there was a really good singer that performed a Whitney Houston tribute in the theater who's voice was amazing. For a 1 night cruise that blew me away. One thing that I did notice that I didn't enjoy as much was the quality of food in the main dinning room. It seemed to be behind the other lines (especially Norwegian). The quality of the wait staff was also not bad, but also not overly good. The embarkation in Vancouver was terrible as well. They had the classic here's a number and now wait in the big ball room until the number is called to board the ship. At that point we went to another line before going through customs. With that process I was glad to be a few hours early! We arrived at the port around 10am and didn't make it onto the ship until about 2pm. One bad thing with our cabin was that we were unable to get hot water during the entire duration of the cruise. Read Less
Sail Date May 2019
First, let me say that we have not cruised in about 10 years. We are retirement age people who cruised often as a family with our 2 children. They enjoyed it more than we did. Recently, we decided to give it a try again and visit some ... Read More
First, let me say that we have not cruised in about 10 years. We are retirement age people who cruised often as a family with our 2 children. They enjoyed it more than we did. Recently, we decided to give it a try again and visit some cities we've never been before, namely Victoria and Vancouver in British Columbia. In the past, we cruised on Royal Caribbean, Celebrity and Princess. These were standard size ships (2,500 to 3,000 passengers). The Bliss is a new (almost 1 year old) "Mega" vessel with a capacity of over 6,000 passengers (although the ship lists it at 4,000 passengers). And despite its immense size, no matter where you go, you were always jammed in with a huge crowd of people. On this ship, be prepared to do a lot of walking. From the back end of the ship to the front (or other way around). Or going up or down stairs from one deck to the next. The elevators on the ship were always jammed with passengers all day and night long. My wife found it very difficult to get around, having had knee replacement surgery recently. • I'll list all the "pros" of my experience first: • Entertainment: "Jersey Boys" was the best show on the ship. Standing ovation. Get your seat a 1/2 hour before the show starts, because it fills up fast. "Havana" was a good latin song and dance review. Elaborate costumes and stage decor. The stand-up comedians were terrific, hosted by Tim and featuring Jay Black and Larry Omaha. Book your seats on your first day on the cruise at the theater asap. I did not go to the Cavern Club shows. Way too late for us. However, "Siglo", their resident rock band that played at functions around the ship (the atrium and the pool) throughout the day were awesome. Be sure to go to the functions at the atrium, there's a lot games and shows with lots of audience participation. If you can find an empty seat, grab it fast. • Food: The best specialty restaurant for us was Cagney's steakhouse by far. Great Prime Rib (16 oz). La Cucina was good, not great. But "Q" was very disappointing and hardly anyone besides us were in the restaurant. I guess they got the word of mouth on it. The main dining rooms are good, The Manhattan room is the best of the mains, be sure to book a dinner reservation (even in the main dining rooms) or else you will wait in a long line before you are seated. Beware the breakfast and lunch service in the main dining rooms are slow, but sometimes a better alternative than the buffet. The Garden Cafe (the buffet, on deck 16) is a mad house. It's the largest buffet restaurant we have ever experienced anywhere and you can have ANY kind of food that you can imagine (asian, italian, mexican, deli, salads, on and on). But you have to scramble to find an empty table and you have to dodge and weave around the other passengers getting their food. Overall, the food at the buffet is standard in quality. Our cabin: see my separate review • The observation lounge: what could be bad about lying on a long lounge chair with a pillow behind your head and overlooking the ocean along with a drink and a snack, This is the observation lounge, a quiet area one deck below the buffet. • The Cons: • The elevators were always jam packed! I would have taken the stairs if my wife wasn't with me. • Excursions: because of scheduling problems, our time at the cities were very limited to a short quick afternoon. Plus, because of the number of passengers, we were very slow in disembarking the ship. Very frustrating. Overall, the cruise had some great aspects with a few not so great aspects. If you come in with a positive attitude and are not annoyed by the bad aspects, you'll have a great time. If you read this review you will know what to expect and figure out how to avoid the bad and indulge in the good. Good luck. Read Less
Sail Date April 2019
We just got off the Jade TA from NYC to Mediterranean. The ship was a bit small but good. kept very clean, great service. The cabin steward and bartenders were wonderful. Visit Domingo in the Whisky bar - makes the best drinks. ... Read More
We just got off the Jade TA from NYC to Mediterranean. The ship was a bit small but good. kept very clean, great service. The cabin steward and bartenders were wonderful. Visit Domingo in the Whisky bar - makes the best drinks. Entertainment was ok but you were able to see all the shows. Ports were good. The biggest issue we had was the poor excursions booked thru the ship. Not organized, too expensive for what you got, late getting off the boat, wasted time waiting around. We did three and cancelled the rest after those experiences. Oh and just a note - if you have a terrible excursion you must complain that day or they will not do anything for you. (lesson learned) Of course Norwegian says they are not part of them so they cannot do anything for you. So future if you sail book excursions from outside companies you get a better experience for your money...or less money for that matter. And if you go into a port that your have to be ferried over to port from the boat don't expect to get off for a few hours. It took us three hours to get into port. The experiences from the excursions may have cost them a customer. Read Less
Sail Date April 2019
It had the itinerary we were looking for. This would be our 8th cruise with NCL. It was transatlantic and we find the six days at sea very relaxing. Unfortunately on the second day out a virus out break hit and many of the facilitys were ... Read More
It had the itinerary we were looking for. This would be our 8th cruise with NCL. It was transatlantic and we find the six days at sea very relaxing. Unfortunately on the second day out a virus out break hit and many of the facilitys were closed or restricted. It was kind of a disaster. My wife and I didn't get sick and that was a good thing. Now the two excursions we were looking forward to Dublin Ireland and London England turned out to be a disaster too. In Dublin you tender from the port of Dun Laoghaire, if you see that don't book. Tendering process was terrible. We lost so much time in the process we didn't get what I paid for. In London we were at the port of Tilbury . Same thing terrible process to get off the ship. Wound up with maybe 3hrs. in London but was dropped off far from the main tourist areas. Didn't get what I paid for there. It was a mess ship times changed from what was listed. Now to be fair the excursions at Cork, Ireland Le Havre, France and Bruges,Belgium were great. The dining rooms and specialty restaurants were fine. The cabin was ok and the crew we came across were friendly and helpful and restaurant service was great. For my part this is the second NCL cruise in row were I have left a little disappointed. Maybe river cruising would be better. Read Less
Sail Date April 2019
We have been on at least 30 cruises and have sailed with Celebrity 7 times prior to this cruise. We were very excited to sail on the Edge as it seemed like it was going to bea bit different from other ships...well, it was...and not in a ... Read More
We have been on at least 30 cruises and have sailed with Celebrity 7 times prior to this cruise. We were very excited to sail on the Edge as it seemed like it was going to bea bit different from other ships...well, it was...and not in a good way unfortunately. We booked the 15 night Transatlantic cruise beginning on 4/28. First off, embarkation was a breeze! We booked an infinite balcony...for sure, something different for the industry. We HATED it. It felt like a tiny (5'x6') solarium attached to the room. It didn't give you the balcony experience at all. If you open the window, the A/C goes off in the room. The only redeeming feature was the shade that you lower with a button. It made the room very dark at night and you don't have to deal with curtains. The cabin itself was okay as was the bathroom. Why locate the couch away from the TV...it's very hard to watch while you're sitting on the couch. There was enough storage too. It sure would be nice if they'd put in larger waste baskets...those puny things they use are ridiculously small. The ship itself is pretty but it seems like they were just trying too hard to be "edgy"..sorry about that. There are very few comfortable chairs around. I miss an observation lounge and thought Eden was weird. Several times we tried to go there for lunch and it was closed a lot for private events. Most of the meals we had were good. I do think other cruise lines could learn a thing or two from Celebrity regarding the buffet layout. The crew was good. Overall, not as friendly as on Princess or Holland America. Our cabin steward, Mark was phenomenal. The entertainment staff...especially Sarah and Bethany were wonderful. Laundry service is not good. They have the nerve to charge $49.95 for a bag oflaundry and it comes back to you stuffed in the same bag. It's marginally folded. We're not going to sail on the Edge again. We got it out of our system. By the way, this cruise was expensive compared to comparable TA cruises. We could've gotten a suite on HAL for what this cost us. Read Less
Sail Date April 2019
We are long time Celebrity cruisers (8 different ships) starting in 2009. We have also done cruises on Princess, NCL, Carnival and Cunard and were travelling with an older neighbour friend and her married daughter. My wife and I liked ... Read More
We are long time Celebrity cruisers (8 different ships) starting in 2009. We have also done cruises on Princess, NCL, Carnival and Cunard and were travelling with an older neighbour friend and her married daughter. My wife and I liked our Deck 11 concierge stateroom. New balcony format adds lots of room and especially for baggage storage when you are packing/unpacking. Window opening does pauses HVAC performance but loss of heat/coolness can be somewhat controlled by closing inner balcony doors. Those inner doors should have vertical curtains so that light could be better controlled and differing sleep / wake up schedules accommodated. I've been in IT over 40 years and found the internet package coverage was solid throughout most of the ship ship. While we experienced only minor connectivity issues and session disconnects while wandering around the different ship areas, many others were not . Unfortunately many others had Internet speeds on transatlantic crossing were very good with only exception of late day and evening after leaving Bermuda. Overall services on ship were professional tainted only by a couple of "sour" crew members encountered. We signed up for the late meal sitting and were assigned to a table of four in the Tuscan grill. Unfortunately, our linked reservations with friends placed them in the Normandy as a couple. After speaking with the concierge office we all ended up in the Tuscan given that our friends like it's decor over the french restaurant setting. Our dining experience in the late meal assignment was somewhat mixed. While the service was very good, food and portion inconsistencies (mostly with combined meat pasta dishes) caused us to order double Entrees pretty well most evenings. For example the vegetarian "Vegetable Wellington" Entree offering was the approximate size of a Pop-Tart and it upset my wife to the point that she refused to eat it and simply went on to have a desert. The Sommelier / wine steward was very pleasant but brand new to position. She had little to no basic wine knowledge. Sadly she should have been better trained and/or have shadowed someone for longer periods. I had to request she bring over the wine list multiple times when she had absolutely no clue as to what was available or as a recommendation with a selected food item. Entertainment and Excursion seminars were OK in my opinion, although one of the presenters lacked any level of professionalism or decorum by placing past girlfriend and sailboat "puking" pictures on the overhead screen. Very poor judgement IMO. I liked the few excursions in the we had chose in the Azores, Lisbon and Paris (Eiffel tower and non-dining boat cruise). We found the Guggenheim Museum in Bilbao to be a disappointment likely given the nature of almost the entire 2nd floor display materials of post WWII and other genocide reflections material. Art I suppose but rather hugely depressing! My biggest challenge in liking the Edge was the amount of noise at all times in public areas and no real quiet area offerings on the ship outside of staterooms and external decks. While I understand that a younger clientele is being targeted and the ROI for each square foot of space profitability are critical items for Celebrity and its investors, from a long term Celebrity cruiser prospective, the lack of quiet space without retreating to your own cabin was a big on-going disappointment. I was also frustrated by the completely upscale nature of boutique stores and store materials offered on the ship. I wasn't able to purchase a bottle opener or pack of cards while on the ship. It was all Tiffany's and other high-end designer items. And... its not like we haven't bought jewellery or other such luxury items previously, its just that there was no variety or lower end offerings, if we were so inclined. Lastly, I must mention the unrelenting emails and shameless marketing of pre-cruise materials and bid offers. The occurrence of these items appeared to be significantly ratcheted up over the last 90 days before sailing. However, by that time we had purchased our shore excursions and even a call to the customer support line inquiring about a stateroom upgrade indicated that there were no available upgrades below Owner suite class in-spite of the "bid offer" options being suggested. An absolutely annoying in-basket filler and shotgun broadcast time waster. I even felt obliged to apologise to our friends we invited along on the cruise given the amount of "junk" emails sent out by Celebrity. Unfortunately, I will not likely return to the Edge, II & III offerings because of the issues noted above. We have two cruises booked on Cunard given our very enjoyable QM2 transatlantic voyage home a week after getting off the Edge. Read Less
Sail Date April 2019
We found the arrival very easy,straight off the plane on a bus and on to the ship. The ship itself was not my favorite, not easy to navigate around. The seating in some of the public areas was very uncomfortable( the brown sofas in the ... Read More
We found the arrival very easy,straight off the plane on a bus and on to the ship. The ship itself was not my favorite, not easy to navigate around. The seating in some of the public areas was very uncomfortable( the brown sofas in the Squid and Anchor need throwing over board!) The resident entertainment was very good.Some of the guest shows on the other hand went from excellent to awful. The ship was kept very clean and all the staff worked very hard and were very friendly. The food was lovely, we always managed to get a seat or table without any problem. Plenty of places to sun bath ,either quiet or lively by the pool. The cruise itinerary was the reason we choose this particular holiday. We decided to stay on from Southampton to cruise up to Newcastle as it was easier to get home from Newcastle. WERE WE SORRY!!!! From what we heard 600 passengers disembarked, and 400 Tui reps and their family's embarked.( Bearing in mind the average age on the cruise was about 65 and the new passengers where younger ) the lovely cruise was spoiled by the new passengers. They were on for one thing, to get as drunk as possible as quickly as possible, resulting in us not being able to get served for over half an hour at some of the bars and having to suffer drunken behavior from quite a few on them. Not the staffs fault I mite add, purely how fast they where drinking. there were scuffles in the disco and security had to be called. People where also inconsiderate when returning to there cabins.The result was a lot of the original passengers where not very happy. This has ruined the memory of what was otherwise a lovely cruise. Read Less
Sail Date April 2019

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