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3 Helpful Votes
Sail Date: June 2019
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
4 Helpful Votes
Sail Date: May 2019
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 ... Read More
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 Seniors with our party..one of them a "Diamond RC" member. We aren't typically cruise people, but we wanted to participate with this one for the aging members of the family. We are Luxury Vacationers and Platinum Marriott Members. We enjoy fine food, fine wine and luxury amenities. Yes, the Ovation is a sparkly new ship. The balcony stateroom was adequate, the staff were quite nice. That's all the positive energy I can put into this review. The biggest disappointment..BY FAR...was that THIS Alaskan Cruise did not get to see the glacier we had on the itinerary...This ship is TOO BIG to get to the glacier!! So I'll bet no one will ever see the glacier if you take this ship! The 3 other ships that sailed with us all went to the glacier. Also, the same cruise the week ahead of us didn't go to the glacier either. Safety aside..this was THE hallmark of the trip. If they couldn't do it, they should've told us ahead of time. Right off the bat, they want your individual picture! Not because it's " A time to Remember" ...it's all about facial recognition. Don't believe it's true? Think again! For beginners, the embarkation was total chaos, stress and disorganization from Seattle. The seniors were exhausted and so were we. The dining experience.... Some of our family were staying in Junior Suites...They ate at a separate dining room every night. We were not allowed to attend that dining room. So unless we wanted to pay the upcharge for a specialty dining venue we never ate dinner together....NOT ONCE! So we did lunch together instead. Here is where we ate our meals and our thoughts on the experience.... Where ARE the fantastic Buffets? The ice sculptures? The shrimp towers? The chocolate fountains? Not on this ship! None of it.... We ordered coffee/Juice & danish from room service each morning..free with a tip. OK Windjammer is like a hospital cafeteria. Food was Eh... Cafe Two70 another hospital cafeteria. Food was Eh... Cafe Promenade 24hr coffee/ stale pastry & Sandwich shop is the size of a kiosk at the mall. Nothing special here. Chic MDR dining where we ate dinner was ok, staff was very attentive. Average food, nothing special, didn't leave hungry. Solarium Bistro Breakfast to order was a hidden gem in the mornings and decent. Solarium Bistro Dinner...not that great. Eh... Lunch in the The Grand was ok, good place to gather if you are with a group. The smoking/vaping sections of the ship. If you are a smoker, vaper or enjoy a cigar...Beware! There are only 3 places on ship to indulge in your stress-reducing cigarette. #1 The 5th Floor patio near Vintages Wine bar- the quietest place and most difficult place to find (but closed many times for cleaning?, without any cleaning going on?) #2 The 14th Floor open air hallway between the Solarium and Splashaway Bay. This is quite a hike from most staterooms. Not a favorite place to go. #3 The back left section of Casino Royale if you want to be out of the weather & wind. Another not-so-favorite place to go, but nice at 6:30 am if you'd like a little peace & quiet. Night time activities were mediocre at best. We usually ended up in the Music Hall for a silly game or two and some music...not as good as my local bar. Schooners had some nice piano music. We never did see any of the shows. They were booked up from day #1. We did the Skagway train excursion, which was nice. We booked that several months in advance. The " Refreshment package" was expensive, but covered all of our bottled water & Virgin Mary drinks & Mocktails. We also used it for other mixers because we purchased a few "Royal Gift" packages of Absolute Vodka for our room so we could mix our own drinks. We also brought on 2 bottles of wine from port on embarkation day. The others with us hardly got their money's worth from the alcohol packages they spent almost $1,000 on. Most of the bars were closed during days in port. FYI... The PUSH to SPEND MORE ! OMG!!! The constant push to spend more money blew my mind! As if you haven't spent ENOUGH already!!!! Every activity is put in place to help you spend more money. From the "Smokey-Eye" Demo (to purchase Urban Decay Makeup Pallets) to the Seminars. They want you spending..spending...spending! Even the TV stations...non-existent so you are out spending instead of watching tv. VOOM Experience..=...DOOM Experience...need I say more...totally NOT worth it. Even in an emergency. Formal nights....FWIW what is the point? Nothing special...No fancy dinners here or reduced drink prices...Just more opportunity for pictures to sell you later. The Captains Reception....Hahahaha....reception? I though most receptions came with a drink and a small bite? My mistake. Ports..Interesting tourist traps...bought a few things, saw a few things, drank a beer, ate a lunch....maybe did an excursion....got back on ship This is just the tip of the iceburg...haha..But you've got the idea. Perspective...If you're a cruiser, you'll always be a cruiser...it's your thing. No offense, but I just don't see how this is a relaxing or pampering way to vacation. I would not classify this as a Luxury Cruise. When the bills roll in and begin to hover near the $8,000 mark and we have nothing special to say about this vacation, that's just sad. I can put a much better vacation together with 1/4 of the money we spent and say.."I have had a vacation"...Ahhhhh. Read Less
5 Helpful Votes
Sail Date: May 2019
This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard ... Read More
This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard elements and plenty of cosmetic maintenance. We understand that it has been built as a translantic ocean liner, but the entertainment and the activities did not meet our expectations for 8 days full sea sailing. The food was great in term of quality, quantity and dining experience. We can't say exceptional or outstanding tho. Although, the customer service was pleasant by the staff in the public areas and the cabin alike, the senior management did not show positive courtesy or professional attitude. We had an incident on board for which the ship had to divert to Halifax and transfer an ill passenger, so we made it to New York with 5 hours delay. Unfortunately, at Brooklyn Red Hook embarkation on Friday, the customs and passport control process was utterly unorganised and disappointingly slow. It was a major complaint from most passengers and we heard a lot of unprofessional issues. The CPD officers lost a British passport while processing one passenger entry clearance between them, and they initially refused to admit liability, then they asked him to request an emergency travel document from the British consulate after four hours in order to catch up with his flight back to UK on Sunday. Cunard staff did not offer any help or assistance. We have decided to conclude our cruising experience with Cunard for the time being because the cruise line is not making any effort in diversifying their clientele, and providing extra excitements to middle aged passengers and young people. The planetarium, the Gym and the Swimming pools were extremely under used, and a lot of outdoor space was not utilised during this cruise. If you suffer from sea sickness, this is one of the most stable ships we have ever been as far you booked in the middle low floors. Read Less
2 Helpful Votes
Sail Date: May 2019
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted ... Read More
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted to the priority line. Walked on the ship to be told “the lift is over their, like “get on with it”. Walked around aimlessly for a bit and really found my cabin (943) by chance. Cabin was clean, bathroom tiles were dirty. A welcome was conspicuous by its absence. Food in the Queens Grill was like clockwork .. boring and on numerous times Luke warm. I never got the Gala Nights. Put on a DJ to eat dinner, nothing else, I expected the captain to sit with us or a gala ball for the Queens Grill ... nothing. What was very surprising is that during the entire trip not once did any management come to us to say “welcome” or “how it the trip” .. there was no discerning quality, they just wanted your money. So where was “packing and unpacking, or a morning pot of tea” .. didn’t exist. The evening canapés delivered to the room were simply low grade pate or other stodge. Cut my leg badly on the edge of a chair on the deck and asked a crew member to get me a plaster, he just walked away. The whole experience felt like a Chanel Ferry crossing .. once you leave the ship in New York you are on your own. There is NO assistance to locate your baggage or assistance with carrying. We are elderly and really struggled through the immigration hall and border controls to the chaotic outside with NO assistance to find a taxi .. total chaos. Read Less
1 Helpful Vote
Sail Date: May 2019
We have sailed Azamara a number of times and really enjoy the on-board experience. This itinerary attracted us because of the variation in cultures and climate. The embarkation was very smooth and we were quickly processed. . Because ... Read More
We have sailed Azamara a number of times and really enjoy the on-board experience. This itinerary attracted us because of the variation in cultures and climate. The embarkation was very smooth and we were quickly processed. . Because of an upgrade, we were staying in a Club Continent Suite as opposed to our usual Veranda 2. We really enjoyed the extra space, but did not utilize all the perks associated with the Suite. One of the perks was complimentary dining in the Specialty Restaurants, a choice we made for four of the 14 nights. For other dinners, of course, we ate in Discoveries (the main dining room), and on the Patio. Most breakfasts we frequented Windows, the buffet area. We were very pleased with the food in all the venues, especially the attention paid to certain food intolerances that limit some of our choices. One of the attractions for us on Azamara is the friendly and attentive service on board..From the room stewards to the waiting staff in the dining areas, this cruise was no exception. The friendliness is true of most officers as well. Although not noted for entertainment, in this case Azamara provided some of the best we have enjoyed. From The Azamazing Evening to more casual events, we found a lot to enjoy. Hard to pick out a port that was more enjoyable than the others. Because of our travelling through four countries, each port provided some interesting contrasts. As we sailed further North the weather cooled and rain became a sometime occurrence. That added to the variety of experiences on this itinerary. We participated in only two shore excursions. The trip to see Bayeux and its famous tapestry was well worth the cost. The walking tour of Cadiz was good but not amazing. In both cases we were travelling in relatively small groups. Most of the ports were quite accessible for those who wanted to explore on their own, and Azamara provided free shuttles where needed and appropriate. As part of that service, usually there was a guide at the drop-off points with maps and helpful suggestions. After sailing up the Thames the previous day, disembarkation at Greenwich was a little more complicated than at most ports. But the staff on the ships had it well under control, and there was a surplus of attendants on shore to assure that you made your connection with taxis for the airport, for travel home, or for extended stays in London. For the reasons above, out of 18 cruises this was one of our favourites. Although the itinerary is not one of the common ones offered, we think others should give it serious consideration. Read Less
1 Helpful Vote
Sail Date: May 2019
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the ... Read More
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the four of us I believe it might not be should you have more than four people. The service in our suite was superior and give most of the credit for that to our concierge Dilip he made sure we were happy and brought everything we could wish for, he helped us get off the ship very easily at the different ports of call he escorted us off at each port of call.Dilip also helped us get to the entertainment we wanted to see. My only regret is that I purchased a spa pass I probably would not have purchased had I known that the roof of the Haven Center Spa was covered, on some other cruises sometimes the roof area of the Haven Pools have not been covered and it gets too cold. The food was excellent and the spa services were very good, however they did not have acupuncture on this cruise, which really disappointed me as that was one of things I was really looking forward to. I got a shave and tooth whitening from Lynda and she knew her stuff it was the best I have ever had, she is brilliant. The other spa treatments I had where three massages from Rumbi, Should you need a massage she is the best. ‘:The food was very good especially at the specialty restaurants.9 Read Less
1 Helpful Vote
Sail Date: May 2019
Wanted to revisit Japan, enjoy TransAtlantic sea days, heard wonderful comments re: Crystal. This cruise was spectacular in both food, lectures and personal service. Have been on 50 cruises over the years and found the Symphony to be one ... Read More
Wanted to revisit Japan, enjoy TransAtlantic sea days, heard wonderful comments re: Crystal. This cruise was spectacular in both food, lectures and personal service. Have been on 50 cruises over the years and found the Symphony to be one of the very best! Personal service from the luggage delivery to the transfers to and from the airports were truely first class. The employees knew who we were by the second day and their courtesies were most appreciated! Food was excellent everywhere we ate on the ship! Speciality dining was excellent and available most of the time! Lectures were outstanding, this trip highlighted “Hollywood” personalities and the history of musical and dramatic performances. Former astronaut, military general, nature photographer, song writers and well known performers! Ship is spotless and refreshed daily. Always a crew member around to answer question, give directions and offer a hand to complete any task! Ships excursions were excellent and timely! Cabins are nice, clean, comfortable and very quiet! Would suggest taking a small stool to help older or mobility challenged guests to get in and out of the tub-shower! Embarkation and Disembarkation were a snap, many crew members to help with baggage and porters were easily available! First cruise on Crystal and hopefully more in the future Read Less
4 Helpful Votes
Sail Date: May 2019
This is a repositioning itinerary, with a unique combination of Norway and Iceland. The detour via Scotland was something I was less interested in, especially Inverness. The Getaway just came out of a 2-week upgrade in the dry dock, and ... Read More
This is a repositioning itinerary, with a unique combination of Norway and Iceland. The detour via Scotland was something I was less interested in, especially Inverness. The Getaway just came out of a 2-week upgrade in the dry dock, and there was still a new-carpet smell. The trip started off badly - due to some vague explanation of delayed supplies, we left Copenhagen 5 hours late, and because this time could not be made up we had a day at sea the next day rather than the planned first stop at Haugesund, Norway. There is no excuse for this bad planning, and the only compensation we got was $50 per cabin!!! On the way back, there was another unplanned day at sea - we made it almost to Inverness, but then the captain made a U-turn because he felt the wind was too strong for the narrow strait. In return he promised an early arrival in Edinburgh, but it too was a disaster - the ship anchored way out from port and because there were few tenders available there was a minimum of 2 hours wait to get to and from shore. An additional minor gripe - the vertical water slides were broken the whole trip. Food and entertainment were fine. Because of the cold weather the outdoor space was hardly used, making for crowded conditions indoor, esp. the atrium. The wait times at the sit-down restaurants were quite long - often 40 minutes to be seated, and 2 hours from ordering to desert. Read Less
1 Helpful Vote
Sail Date: May 2019
Pricing for this crossing was less than one way business class airfare, so we decided to come back to the USA in style after crusing over to Dublin on a Celebrity Cruise ship. What a GREAT choice! We will definitely choose this method ... Read More
Pricing for this crossing was less than one way business class airfare, so we decided to come back to the USA in style after crusing over to Dublin on a Celebrity Cruise ship. What a GREAT choice! We will definitely choose this method of travel again. Loved the food, the service and the ship. I tend to sea sickness and we were on deck 11, very high up. With 30 foot waves, this is the smoothest sailing ship I have been on. No rocking and rolling, just like a baby's cradle at night. You can do as much or as little as you want on this sailing. Entertainment is OK, but the lectures are very interesting. Warning, everyone likes them and afternoon tea, so get in line early, there is a lot of "waiting in line" for activities. But who cares, it is much better than a flight home from Europe and getting jet lag. Read Less
Sail Date: May 2019
We had experienced a partial panama canal transit and decided we had to do a full transit. The workings of the locks is just fascinating if you've never been through it. It was just a relaxing day watching our ship travel through the ... Read More
We had experienced a partial panama canal transit and decided we had to do a full transit. The workings of the locks is just fascinating if you've never been through it. It was just a relaxing day watching our ship travel through the locks and the gentleman who escorted us on the trip with his facts regarding the canal was very interesting. It's hard to believe in this day and time when something starts deteriorating it is torn down and built anew and these locks are over 100 years old and are still operating in their original fashion with the same wooden gates! Staff on board was very courteous and our room steward, Nyoman and Muss were fantastic. They usually had our room cleaned by the time we returned from breakfast in the morning and were always smiling and making sure that everything was satisfactory. Dining room staff was a little slow the first week, however, they soon learned our beverage of choice and had it waiting for us when we sat down. Menu choices were varied and could have had a little more regular items to choose from, but for the most part, the food was tasty and temperature appropriate. Read Less
4 Helpful Votes
Sail Date: May 2019
Because I'm a cruisey and it is the newest ship. The Retreat lounge was ok and I liked the idea that food was once again served in this lounge. I never made it to the Captain's Club. Our group, all in suites, liked to finish ... Read More
Because I'm a cruisey and it is the newest ship. The Retreat lounge was ok and I liked the idea that food was once again served in this lounge. I never made it to the Captain's Club. Our group, all in suites, liked to finish the evening at the Martini Bar - that's really so neat. The bar every so often is allowed to "mix martinis" showing their talents - every hour, I think. They were very tasty and the living room concept was comfortable. We went to the workout room and was impressed with all of the equipment and never had to wait for a machine. The hallways were a little cold at times but happily able to completely regulate room temperature with a digital unit. Raw on 5 was my favorite dining experience because the fillet Mignon was just to die for. We loved Le Petit Chef and would do it again - the Primecut (I think was the name - the steak house) served lamb, veal and wonderful cuts of aged fillet. Our friends brought Caymus and we were able to serve that to dine. All in all it was a great trip, my only comment is that the ship is new, staff has to grow to understand the steps of serving in this new configuration. They'll get there - they always do. This was our 41st cruise. Read Less
3 Helpful Votes
Sail Date: May 2019
Overall loved the ship!. Is it my favourite Celebrity ship?: Probably BUT they do need to deal with some of the fixable points below (most of which have already been mentioned by other people. We will be back (and soon!) Celebrity Edge ... Read More
Overall loved the ship!. Is it my favourite Celebrity ship?: Probably BUT they do need to deal with some of the fixable points below (most of which have already been mentioned by other people. We will be back (and soon!) Celebrity Edge pros and cons Pros Good use of public space. Everything seems spacious. Ocean view not frantic and lots of table space even on notorious busy days like Embarkation and long port days return. Good use of every inch. Guest relations, future cruise etc all very open plan. No desk between you and staff Love all the hidden places that you only discover after a few days. Love the Eden space. All the different levels Staff very attentive and friendly. Food standards seem higher than other celebrity ships in all areas. Love the panini etc at Eden for lunch. Like the split 4 main dining rooms. Never seems to look really mobbed. Always got a seat at times we wanted. Hosts very helpful. Cafe del bacio much bigger area now and is good place to chill at any time. Lots of sun lounger space and seems to have lots of shaded areas (apart from maybe the top deck). Fabulous massive pool. Never is full because of the space. Magic carpet quite nice for few drinks but (see later for cons). Good viewing area if in port. All the stair areas, lobbies etc much more space. More lifts than normal and bigger. Love the running ,walking track. So much more interesting than normal circuit idea as goes all over ship and over more than one deck. Love the theatre. Great shape and the IT is well used as part of the show. Shows were very professional. Jacuzzis much bigger and better placed. Eden restaurant very interesting experience. Fabulous food CONS Magic carpet looks hideous. Seems pretty useless unless in warmer and calmer ports as the windproofing is non existent. First three days of our cruise wasn’t really used at all. Cabanas which are supposed to give seclusion and views out to sea useless as everyone walks right past them all day AND magic carpet is 95% of the day right across from them so view obstructed! I never once saw them used in 10 days. Found the garden area nice but mostly unusable again due to lack of wind or shade protection. Unless in port and in very warm climates not really used apart from for films during the day. Don’t like the total ‘class’ split now. Suites guests are now totally cut off from normal passengers during the day and for meals. Miss the panoramic lounge viewing at the front which is now suite guests only. Even though Celebrity are obviously wanting to attract younger clientele, they (like most other lines) insist on the same music Mix of 50s and 60s. Ie beetles, Elvis etc. Some more modern please although ive now heard that the music was changed to older stuff because of complaints ! Read Less
2 Helpful Votes
Sail Date: May 2019
Six months since our last holiday, by May 2019 it was time for a break. I am a firm believer in the HR notion that a break every six months is restorative (if not to ones bank account, at least for the soul). So I looked for a cruise that ... Read More
Six months since our last holiday, by May 2019 it was time for a break. I am a firm believer in the HR notion that a break every six months is restorative (if not to ones bank account, at least for the soul). So I looked for a cruise that would please me and my wife. A bit about us: we are late middle-aged (later 50's, early 60's), one of us still works, and we have done many cruises since 2001. Mostly on Holland America, yet more recently on Seabourn. We very much liked the almost all-inclusive nature of our Seabourn cruises, as well as the smaller ships. In May 2019 Seabourn had an interesting cruise option, yet on that ship the verandah cabin guarantee offered may well have come with the opaque (metal) balcony railings. That is a show-stopper for my wife, who wants to be able to see out her balcony while seated. Seabourn would put us in a balcony with the Plexiglas railing--yet only if we ponied up another $2 grand each. It looked like we would not be cruising after all in May. Happily, searching the usual websites, I found this interesting Regent cruise--a trans-Atlantic, which we like (the days at sea can be quite restful), some interesting ports, a departure from New York, which is only an hours flight from Toronto, and with the airfare and shore excursions included. We also would have a proper balcony in the verandah cabin, with no metal railing blocking the view. All this, including business class air for the transatlantic flight home, for about the same price as Seabourn wanted for the obstructed view balcony. Hmmm, it was time to give Regent a try. Cutting to the chase for any impatient readers, we quite enjoyed our Regent cruise and would return to them. This line is now on our list, along with Seabourn. We would also return to HAL, even though we do like not having to sign for most things, for the right itinerary and pricing. It is nice to have options and choices. We found Regent a well organized operator. Their shore staff met us at Newark airport, and we were escorted to the van (we were the only passengers) provided to take us to the port of Manhattan. Ironically, the drive from the airport took longer than our 1.3 hour flight. It was nice, accordingly, that I did not have to pay for a taxi or limo, and that such ground transportation was included. As we checked in around 2PM, we had missed the rush. On board quickly, we headed to the Verandah for a casual lunch. This was the first of many very good meals on board. Ultimately to our cabin--we had received and accepted an upsell offer for a penthouse. The basic amenity was that the cabin, same size as the verandah cabin but better located, came with a butler, who was excellent! Between the butler and our stewardess, and her assistant, we were very well looked after for the next 15 days. Having never had a butler before, and wondering what we would use him for, now I wonder how we could survive without one! The cabin was a little tight compared with what we are used to. On HAL we get a Neptune Suite, and on Seabourn a regular verandah. Yet the Seabourn ships are newer than this particular ship, Navigator, which is about 20 years old. We found that there was not quite as much drawer space or storage generally, as we have had on Seabourn in the regular verandah cabins--yet we managed to get everything put away. Still, I would not have wanted a room service dinner in the cabin. Again, other than having the daily snacks which the butler brought, it was a tad tight for dining. We were not impressed with the lifeboat drill. Held partly inside, and then being taken out to the boat deck was superfluous, as the boats you were shown at the drill may well not be the boat to which you would be assigned when you gather in the event of an emergency. In my view this is not well thought out. Either do the entire drill outside, or inside. I would also think specific lifeboats should be assigned per cabin, so everyone knows exactly where to go in case of an emergency. Other lines do this in a more organized fashion. We had a little difficulty in getting the cabin stocked with my wife's favourite Vodka, Chopin, a potato-based vodka. A substitute was provided, and Chopin was available in the bars. Ultimately, our butler scrounged us a bottle for the cabin. Unfortunately, we were told that Chopin was no longer to be provided on Regent once current inventory was finished. Too bad, as it is an excellent luxury brand. The included/available Scotches were also not quite top drawer. I mean, seriously, Johnny Walker Red? Yes, they had Black, Chivas Regal (my daily tipple), and some single malts. Yet for a luxury cruise line, at a minimum 12 year old single malts (not just one, but a choice of several) should be included, and frankly, they should provide 15 year old Scotch without a surcharge. In addition to most friendly, warm, welcoming, and personable cabin staff, the same could be said about all the bar staff. They were great. It was nice to be seated, and ones regular drink brought around without having to say a word. Kudos to them for fostering a welcoming and clubby atmosphere. The food quality was truly excellent--and we are foodies. It was the best we have experienced on any cruise. Being fair, HAL provides in our experience very good Banquet style meals. Seabourn provides very good meals as well, just not a lot of variety at times, and at times, overly salted. Regent's food was not overly salted, yet was well seasoned. There was also plenty of variety at lunch, and especially at dinner in the main restaurant. Some of the "always available" dinner items included genuine whole Dover Sole, which would be filleted table-side--a pleasure to watch. We found the food prepared "a la minute", and was an example of fine dining. Not every dish was a success, but the effort was clearly present. We were surprised that someone on the cruise after ours, a Veterans charter, did not enjoy the food. Yet that may have been because it was a charter. We enjoyed the dining room or the upstairs casual restaurant which becomes an Italian restaurant at night. Happily, it was not a buffet, unless one wanted to go up and select items. We much preferred the lovely Italian servers bringing us our meal. We also enjoyed two meals in the steakhouse. We found the personnel there most welcoming and accommodating, too. The beef was very good. Yet, as I have a great local butcher, and enjoy making a BBQ during decent weather, unlike some I do not get all excited about a steakhouse! Service in the dining room, however, was not quite as good as was the food. Some of the servers were great: warm, friendly, yet also competent. Over 15 days there can be one or two food items that are not to ones taste--the better wait staff knew to check and to quickly rectify the situation. Alas, not all of the servers fit into that category. We are used to on HAL our fixed table at 8PM, where we build a rapport with the same team of waiter, assistant waiter, and wine waiter over the cruise. While we do appreciate the flexibility of open seating available on smaller ships, one sacrifices, to some extent, that personal rapport which can, if one is lucky (and we have always had good luck on HAL in that regard), develop between server and customer. The challenge for Regent and Seabourn is to imbue their wait staff with the feeling that, even if for one night, each passenger is "their" passenger, and the goal should be to make the evening special, for each guest. Not easy to accomplish, but worth aiming for. In any case on this cruise we had a word with hotel management about some initial service issues, and happily, things improved. The ports included Bermuda, and the shore excursions, also included, were very good. Unfortunately, a couple of the afternoon tours were cancelled. As I get up early most weekday mornings, the last thing I want to do on any cruise is get up early to go on tour. I prefer a leisurely morning. In most European ports, Regent did offer afternoon tours, and again, we enjoyed them. We found the laundry to be expensive, albeit thankfully we were using "Monopoly money" (our ship-board credits) for that. Seabourn offers laundry at $50 for as much as one can stuff into a bag. Regent should follow that example. If I did not have sufficient credits, the cost of laundry would be a factor worth considering, along with the other factors such as included shore excursions, included air-fare, etc. There are, it seems, always trade-offs to be made. The lectures were in our view poorly timed. The fellow who spoke at 10 AM I would have preferred hearing in the afternoon, and I could have skipped the afternoon guy who talked about photography. The onboard shows were decent, although the layout of the theatre makes it hard to find an unobstructed view unless you arrive early. Some of the specialty performers were excellent! The piano bar was ok. While the piano player could play, he often mangled the lyrics. A little more practice to make perfect may help. Bar staff there, however, were great. The demographics of this cruise included, in our view, a somewhat older crowd. That made us feel comparatively younger (not a bad thing!). Still, we met a few folk to, on occasion, have a drink with. People were quite pleasant for the most part. We were surprised that the dress code on Regent was specified as "elegant-casual" each night. Apparently for cruises of 15 days or less, there are no formal-optional nights. I had brought a couple of ties, yet never wore one. In the main dining room, however, most men did wear a sports-jacket or the ubiquitous navy blazer. People were for the most part indeed elegantly casual. We flew home on May 30, and have to say that Amsterdam's airport is very disorganized. I would also warn folks not to connect through London-Heathrow, as the security and other line ups are horrendous. In hindsight, I would have tried for a non-stop flight which, as we all know, is the best bet. Generally, and if the price is right, we would definitely return to Regent. Yet right now they seem to be charging nearly $1,000.00 per person per day. That is far more than what we paid for this cruise. So, if one can afford it, go for it--yet it pays to shop around. Read Less
4 Helpful Votes
Sail Date: May 2019
Princess was doing the Panama canal ... we had been on the sister ship Ocean Princess, so were happy to go on the Pacific Princess. Loved the cruise....weather just o.k. service, food, entertainment great......except for the dining ... Read More
Princess was doing the Panama canal ... we had been on the sister ship Ocean Princess, so were happy to go on the Pacific Princess. Loved the cruise....weather just o.k. service, food, entertainment great......except for the dining room. We were told that princess had changed there dining hours to 5p.m. early and 7:15p.m. for late. Since we like early dining and felt 5 was too early, we chose 7:15..... SURPRISE......each ship can decide on their hours.......5:30 and 7:45. We tried late dining......still at the table at 9:30. We requested early seating, a large table and was given table 34. The next night there were 6 people at a table for 8 including us...and were told that no one was at the other 2seat the previous night. We requested that friends be put at our table and again was told no....the table was full....... we spend 10 nights alone at a table for 8. The Matre De Albert Noversa would walk by each night and ask the diners how everything was. He could see we were alone.....did he not think.....I should try to put them at another table. Or just to lazy or could care less... certainly Not doing his job. I put a note in the suggestion box on board. I HOPE SOMEONE READS IT and that it does not happen to another couple. Makes me question going on another Princess cruise. Read Less
Sail Date: May 2019
Overall a great experience. The itinerary was excellent, we booked excursions at most ports and had good experiences. The ship is very nice after its recent renovations. State room had enough space and storage for 2 over packers. We were ... Read More
Overall a great experience. The itinerary was excellent, we booked excursions at most ports and had good experiences. The ship is very nice after its recent renovations. State room had enough space and storage for 2 over packers. We were unsure about the "privasea" balcony we had but it was not an issue, it only slightly reduces the size of the opening and we used our balcony every day. The flexibility to dine at any time, at any of the many restaurants, and on our own (2 people) or with others if we wanted to was great as this was our biggest complaint on our last cruise. We will definitely only be cruising with this type of set up in the future, we don't like having a set time and group of strangers to dine with every day. Entertainment on board was excellent, we went to most of the shows and loved them all. There was always activities to keep us busy if we wanted too, even at pots where we stayed on the shit. Lots of bars to choose from. Service was great and the staff were all friendly and helpful. We will be sailing with Norwegian again! Read Less
Sail Date: May 2019
We love doing this cruise every year - we take the train up to Vancouver, the ship down to Seattle - it is an awesome little overnight trip. Since it is only 1 night we take an inside cabin, although 1 year we DID book the mini-suite. We ... Read More
We love doing this cruise every year - we take the train up to Vancouver, the ship down to Seattle - it is an awesome little overnight trip. Since it is only 1 night we take an inside cabin, although 1 year we DID book the mini-suite. We travel w/ 4 in the cabin for most cost effectiveness. It was a one night cruise so no big show - the lounges had nice shows - the service was great - the ship was great - the staff was great, as usual - there was a game show between staff & guests that we listened to, it was fun - there were no ports so no excursions. To be fair to the crew, they had NO CONTROL over customs. Customs, for whatever reason, decided to do a FULL customs check on EACH guest, so disembarkation was a nightmare. The staff COULD have allowed for guests w/ flights to catch to disembark first, but no such concession was made. Other than disembarkation, the entire cruise, the food, everything was wonderful. I LOVE the sorbet in the dining rooms and highly recommend everyone trying it... there are odd flavors sometimes, but still so very, very good - Well, that's about it... Read Less
1 Helpful Vote
Sail Date: May 2019
I chose this cruise because I heard it had high ratings and was a short 3 day cruise. I really enjoyed everything and the fact that it had a structured schedule of entertainment and activities. We had a great experience at Lotus spa and ... Read More
I chose this cruise because I heard it had high ratings and was a short 3 day cruise. I really enjoyed everything and the fact that it had a structured schedule of entertainment and activities. We had a great experience at Lotus spa and got a couple's massage and hair style.Every personnel was so kind, knowledgable and helped us in every way. We were very satisfied with them. I was really happy that there was 24 hour cafes and room service along with daily live music that one could dance to. All the entertainers were so talented, I was impressed! We had so much fun and danced, ate and drank a lot. We had a chance to relax while at sea. It was absolutely wonderful and my boyfriend proposed to me on the last night we were there. It was truly a special adventure as it was a special occasion and our first cruise together with the exceptional service of the Star Princess Cruise. Read Less
2 Helpful Votes
Sail Date: May 2019
Four of us women friends from across the map (Toronto, Florida, San Francisco, and Vancouver) chose this cruise as an opportunity to reunite, to hang out and chill, and it exceeded all of our expectations. Originally, we booked two balcony ... Read More
Four of us women friends from across the map (Toronto, Florida, San Francisco, and Vancouver) chose this cruise as an opportunity to reunite, to hang out and chill, and it exceeded all of our expectations. Originally, we booked two balcony rooms; but when PRINCESS offered us an opportunity to upgrade to a Full Suite at a discount, and we took advantage of the offer. It was completely worth it. We enjoyed welcome champagne, “high tea” one afternoon, and a gourmet breakfast one morning out on our balcony. We made use of the thermal suites in the spa. We enjoyed stellar breakfasts and dinner at Sabatini’s. We took in the comedians, a couple of shows, and then continued our celebration for a couple of additional nights in Vancouver where spring was in full bloom. The weather on the cruise was overcast, foggy, and chilly the whole time. One night, we went to sleep to the sound of the fog horn, but this did not detract from our enjoyment. I would book this cruise again — particularly for a reunion with family. Highly recommend! Thank you, PRINCESS!! Read Less
4 Helpful Votes
Sail Date: May 2019
Holland america is a great line The zuiderdam was nice and clean and comfortable I like the food and the services Love the Baltic cruise St Petersburg Stonia Finland Sweden Denmark I had a great experience ... Read More
Holland america is a great line The zuiderdam was nice and clean and comfortable I like the food and the services Love the Baltic cruise St Petersburg Stonia Finland Sweden Denmark I had a great experience the excursions was beautiful The disembarkation and embarkatoin was nice and smooth Our dining room stuff ware wonderful specialy Herman and iman Love the wine tasting and wine package The captain was very friendly just like the rest of the crews entertainment was so so was okay Didn't like the idea of the yoga room all open concept saroundit with bicycle and other exercise machines Pools was clean and well look after I was disappointed because no library Only few books for exchange Not enough exercise class or activities I attended some free starch class The exercise room wasn't open tel 7 o'clock AM we ware waiting at the door 5 minutes after a sleepy fitness structure Appear and open the door I felt he was over worked Read Less
4 Helpful Votes
Sail Date: May 2019
My husband and I cruised on the Harmony of the Seas for our Anniversary. We were interested to cruise on a big boat without the price tag of a seven day cruise. Harmony gave two, three day cruises in early May before it started regular ... Read More
My husband and I cruised on the Harmony of the Seas for our Anniversary. We were interested to cruise on a big boat without the price tag of a seven day cruise. Harmony gave two, three day cruises in early May before it started regular seven day cruises from Port Canaveral. We were excited to take advantage of the opportunity. Harmony is a very, very beautiful boat. She is new, updated, sleek and technologically advanced. The decks are so huge. I can see where it would be easy to become lost. But, after a few days, its easy to catch on. The boat is divided by colors: blue, green, yellow, and orange. But, if the halls and stairs were labeled, I missed it. We had a great cruise and would sail on Harmony again. But, cruisers must be prepared for a TON of people. There are people and lines everywhere for the first day. Then, it starts to even out. Thus, embarkation was very, very crowded. But, we made it through security and onto the boat in just about 25 minutes. We chose to park off site at the Raddison in Port Canaveral and it was efficient and easy. Food: We totally avoided the Windjammer on the first day and made a beeline to the Solarium buffet, which was delicious and had plenty of options (the Solarium didn’t open until Noon on embarkation day). The Solarium never seemed crowded and there were always plenty of shade and chairs. We also had a bite at Park Café and Sorrentos; both were very good. Park Café offered an awesome bagel bar in the mornings and it was actually really, really good. We ate one hot dog at the hot dog stand on the Boardwalk, and tried to get several more hot dogs… but the hours were squirrely and even when the hot dog stand appeared open, staff would not serve… very strange and kind of frustrating. We ate dinners in the Main Dining Room, which provided great service and great food. One night, we were out of the Main Dining Room, within about 65 minutes, which was awesome! We also requested a table for two during breakfast in the Main Dining Room. After a little humming and hawing, we were accommodated, which was really nice! I was SO disappointed the Main Dining Room was not open for lunch when we were in port at Nassau. I was really looking forward to avoiding Windjammer and having a relaxing lunch… but no luck. On the day we were in port, there were only two (free) food options available…. Windjammer and Park Café. Since we had yet to be at Windjammer, we decided to bite the bullet and try it. It was crowded, but the food was very good. They even had a ice cream bar in the back, with staff scooping different flavors. That was very unexpected and very nice! So, I should not slam the Windjammer too much. But, the best dining experience we had was at Jamie Olivers. I highly recommend up charging to Jamie’s. We went for lunch and it was the highlight of our cruise. The service from Daniel was suburb and the food was absolutely amazing! We let it slip it was our Anniversary, and they treated us so very well. Casino: We had fun playing in the casino. The craps minimum was $10 and we found low-limits for Blackjack in the cruise compass for $6. The dealers were fun and the crowd was great too. Shows: When checking in online, I noticed there were options to reserve seats for the shows. So, I was confused when there were TONS of people in long lines to get show reservations. Then, when we went to the shows, there was no one “checking” to make sure we had reservations. I inquired about this, as I was confused. If you arrive at the shows 10 minutes prior to start time, the show becomes general seating and anyone is welcome. We never had a problem getting a seat and we arrived just moments before the show started. I didn’t care for the water show, but my husband loved it. My husband walked out of Grease, and said it was boring with no sets and inconsistent dancing. But, we both agreed Columbus was THE BEST SHOW we’ve ever seen on a cruise boat. Columbus was totally entertaining, funny, and we didn’t want it to end. The Ice Show was good too. There were men dressed as women in the opening scene, which was very painful to watch (it seemed to be purposeful and part of the show). But, after that, the ice show got a lot better. Water Slides/Abyss Slide: The Ultimate Abyss is one awesome slide! You start on Deck 15, aft and slide down to the Boardwalk. The slide is not scary. It has fun lights, wind, and sounds during the slide. The best part is even before sliding… the view at the top of the slide are amazing. You are allowed to have a cell phone (they show you how to tuck it away) and you can tuck away sun glasses too. If you have bare shoulders, bring a sweater or shirt to wear, as they won’t allow uncovered shoulders. Don’t bring your coke glass, as you’ll have to leave it and then retrieve it later. This looked like a giant pain for guests. On the flip side, the water slides on Deck 15, forward were very, very disappointing. The Perfect Storm was a disaster from the beginning. The lifeguard at the bottom of the slide made us remove everything…. Jewelry, sunglasses, waterSOCKs, and even my WATERPROOF watch. This was a complete turn off, as we had to take valuables back to the room and leave flip flops and watersocks by our chairs. Then, we had to trudge through the boat, barefoot, which was gross to me. The lines were long and they are overly cautious with when guests can slide. Once on the slide, it was so slow, dark, boring, and especially slow, I was glad when it finally ended. Honestly, my hair didn’t even get wet. Did I mention how SLOW the ride was? So, this made us even more frustrated… why have us remove all our jewelry, go barefoot, with THAT SLOW of a ride?? It was a complete turn off. Save your time and go on the Ultimate Abyss or do anything that’s fun. It would have been helpful to know there are more “rules,” besides the ones posted on the signs. I hope by reading this review I’ve saved you some time. Diamond Lounge: The Diamond Lounge was wonderful with great service. The food was good and the drinks were plentiful. Since there were so many Diamonds on the cruise, they opened up a second option for lounging, which I thought was a really nice touch. Thank you! Read Less
Sail Date: May 2019
Second time on Princess (first on Coral). Had done the same itinerary two years go on Island. Got upgraded to balcony on Caribe Deck. Location was good and had a covered balcony. However it was really too cold to spend anytime on it! ... Read More
Second time on Princess (first on Coral). Had done the same itinerary two years go on Island. Got upgraded to balcony on Caribe Deck. Location was good and had a covered balcony. However it was really too cold to spend anytime on it! Embarkation and Disembarkation went very smoothly (I was in first group both times with carry on luggage). Ship has supposedly been recently updates..seemingly the public area carpets look fresh, ship has the new internet service. There was some exterior painting going on. The metal frame around my baloney door was corroded. Layout of the ship is better than Island, there is still a full Promenade loop on Deck 7 (although closed during rough seas). Small viewing decks at back of upper floors, below the Sanctuary. Library is limited..very sad compared to Holland America. Viewing areas are blocked by blue-tinted glass, very little is unobscured for photographers (a few corners on upper levels, and the back decks, plus Promenade. Blankets provided for outdoor movie viewing are thin flannel, useless in cold weather! Cabin was small, but had room to walk around bed. Bed was extremely soft and saggy, had a sore back after the cruise! Shower stall is cramped, shower head is fixed. Room has small refrigerator. Large flat screen TV. Wine glasses provided but no corkscrew. Standard toiletries are wall mounted shower/conditioner and shower gel, tube skin cream and soap bar. No fruit basket (steward said to request it through room service). Balcony had two chairs and two footrests. Dining in MDR fixed seating was good service. Food was average and somewhat boring. Prime Rib was good, as was beef and lamb chop in mixed grill at lunch. Corvina was fishy smelling. Good scooped ice cream in MDR (choice of two ice creams and one sorbet). Bread is good. Horizon Court food very mediocre with not much choice. Only one smoked fish (mackerel) was available at breakfast. Sushi was terrible! Beverage service is uneven..usually only offered to large parties, not to single diners. Pizza in Sabattinis at lunch is made to order, thin crust style and skimpy toppings. International Cafe food offerings were versions of what was up in Horizon Court. Nothing Special. Room service has limited offerings but was timely. Very little in the way of enrichment..are crafts enrichment? TV had good selection of movies and news channels. Service was overall good except in Horizon Court. I didn't use any ships excursions. I would chose Holland America over Princess for an Alaska Cruise. Read Less
Sail Date: May 2019
Quick 3 day repositioning cruise heading north to Vancouver. Flight in to LAX was perfect since Princess has staff at the baggage pickup area. My flight came in at 9:20 am. Bought transfer to ship at baggage claim from Princess ... Read More
Quick 3 day repositioning cruise heading north to Vancouver. Flight in to LAX was perfect since Princess has staff at the baggage pickup area. My flight came in at 9:20 am. Bought transfer to ship at baggage claim from Princess personal and waited for bus. Our luggage stayed with staff and we were taken directly to ship. On the Coral Princess ship by 11:30 am. Luggage made it onto ship without any problem & was so nice not to deal with it on bus or pier. Beautiful day in LA. Blue sky and able to sit on padded lounge chairs by the indoor pool and watch the seals swimming near the ship. Nice lunch at Horizon buffet which is at the front of the ship. Went to one production show at the Princess Theater/ front of the ship. Enjoyed the special guest singers, Princess singers and band that preformed. Went to a comedy show at the back of the ship, really like that lounge and comedy was nice with little or no profanity. Relaxing Trip. Still like to watch the Yes, No game. Anytime dining was good. For Vancouver I was in walkoff group 2 taking own luggage off. Although we were slightly late to the dock/pier, I was walking off the ship by 7:45 am. Made prior reservation with Quick Shuttle and able to catch the 9 am bus to Seattle without any problem for my flight. This reposition sailing only offered transfers to Vancouver airport. I really liked the size of the Coral Princess and thought it was a pretty ship and like it, would sail on it again. Someone mentioned no seating by the Atrium on this ship, I didn’t really go there much. Didn’t notice any smoke smell from casino which was really nice. Loved that their was always lounge chairs available to use. Read Less
4 Helpful Votes
Sail Date: May 2019
I chose this short cruise to introduce a 'newb' to cruising. It was intended to give her a taste of cruising.......more than a one day overnight repositioning. By the time you add airfare to SF, and cost to get home as well ... Read More
I chose this short cruise to introduce a 'newb' to cruising. It was intended to give her a taste of cruising.......more than a one day overnight repositioning. By the time you add airfare to SF, and cost to get home as well as port fee's and taxes that matched the cabin charge.....it all add's up to a 'not cheap' cruise.......it's something to consider---cost to value. Arrived in SF to find an 'annual coast guard' inspection underway. The ship had been sailing out of Ft Laurderdale all winter so this wasn't a back to the USA deal......but it delayed getting on board, and then delays getting documents signed caused the departure at 5 pm to be closer to 6:30....... For those that have visited SF going under the Golden Gate bridge is a highlight........unfortunately the ebb tide and delays due to the inspection made a mess of the first night transit. The food in the MDR was less edible than anything I had experienced before. Very few choices for anyone with dietary needs. (GF) We were told more than once that there weren't choices because things cost too much in SF so they had not restocked the ship for the jaunt back to Vancouver. They were simply 'out' of things that they should have had. I believe this was accurate........and further degraded the experience. On the last day we had some good food! While that's nice to see they can produce good entree's.......it's all the more upsetting that they DID NOT, until the last meal. The Captain stated that they have 5 motors/engines on the ship but only need 4. A good thing since he also said the 5th one was not working during our trip. So you spend all day with the coast guard and go out to sea with less than a fully functional ship? I don't care that you only need 4........I'd bet you NEED that 5th one if anything happens to #'s 1-4. We faced Beaufort 10 conditions at sea.............hmmmm, plugging along as best we could with the knowledge that she was not fully rigged. Parts of the ship were extremely cold (Crows Nest, Lido, etc)..........like they had failed to turn off the air conditioning from a more tropical zone (Panama Canal). Thruster and docking procedures took forever---which everyone knows is not a pleasant experience for anyone. I have never listened to so much noise and vibrations as well as the inching of the ship into port or docking or leaving port. So, yet more time was 'lost' with these processes. After docking an hour (or more) late in Victoria--after arriving on time, they 'forgot' to tell folks the ship was cleared for people to get off. During the Captain's talk he made a comment about other captains when a question was asked about an Alaska route. Basically stating that he would not endanger a ship as if other captains had done so when traveling last summer. Very unprofessional given the route in question (Grenville Channel) is a route available to smaller cruise ships and it is a known route to Alaska. This was just plain unprofessional.........if he'll never sail that route, fine, but it's on my list of things to do and sorry I missed the opportunity last year...... I suspect it is not a preplanned route and dependent on tides/condition on the water........for the Captains that have chosen it. Thank you to them........the guests had a rare experience these days! Staff were good overall. Room stewards were great, MDR first night was very slow and not sure if that was new crew or ??? Next two nights we ended up at a different table and service was great. Too bad the food cannot match the service on board! While I have sailed HAL over 5 times, I think this may be the end of our relationship. It's not worth it to have problems with food and the ship. This is not a one off as the last HAL experience 3 years ago had similar issues on the Zaandam. So two strikes are now seen.......dare we try for three or cut our losses and move on. There are other cruise experiences that have been better than HAL' s with Carnival..........it's easier to remember the good ol' days and move on then throw good money after bad........... Read Less
Sail Date: May 2019
On this cruise,the quality of all the baked goods.Bread,rolls,and even paid for desserts from the coffee shop,where dry,tasteless and barely edible.There was no room service menu,(except morning menu),in our room.And the bread ,that was ... Read More
On this cruise,the quality of all the baked goods.Bread,rolls,and even paid for desserts from the coffee shop,where dry,tasteless and barely edible.There was no room service menu,(except morning menu),in our room.And the bread ,that was supposed to be toast was like warmed up stale bread.And the biscuit on the sausage biscuit we paid for was nothing like biscuit texture,from that menu.We requested Anytime seating,and a table for 2.And their idea of a table for 2 is now,2 person tables,shoved so close together,with other tables for 2.That you bump arms with the people sitting next to you.And a private conversation is completely out of the question.The entertainment was a whole lot of trivia.And very little live music.In anything but the showroom.Our room steward was told to not come to our room,before 12pm.Because my husband likes to stay up and watch all the late shows.He consistently tried to come in each day.And after my husband told him the third time.He started cleaning the adjoining room next door and smacked the vacuum cleaner on the door.And we could hear him laughing about it each day.The quality of this cruise,has me really hoping this isn't Carnivals new norm.As we have an Alaska cruise in August. Read Less
5 Helpful Votes
Sail Date: May 2019
My friend and I chose this repositioning cruise because of the great itinerary and even better price. Embarkation was relatively quick and straightforward; complicated only by unprofessional and unpleasant power-mad ground staff in the ... Read More
My friend and I chose this repositioning cruise because of the great itinerary and even better price. Embarkation was relatively quick and straightforward; complicated only by unprofessional and unpleasant power-mad ground staff in the holding area. Once onboard, we soon had a drink in hand and were exploring the ship (second time on this ship for me). The ship is elegant, clean and well set out. It is easy to get around - we chose a cabin at the back of the ship for ease in getting to the Windjammer, MDR and Diamond club. While slightly tucked away, interior cabin 9477 was comfortable, clean and so quiet! My bed was on its last legs and needed to be replaced but I still slept well. We struggled a little for storage and only had 6 coat hangers between 2 of us. We asked for more but received only plastic hangers for trousers which were no use to 2 females, so get in early with your hanger requests if you are short. The pool and sun decks were great, but good luck in trying to get a Solarium sunbed in the sun after 7am... I was pleased that Royal has turned down the volume on the outdoor pool screen - so much more peaceful than with that noise blasting out. The bar staff all over the ship were friendly and quick. The shows in the theatre were a bit hit and miss with some of the singers being better than others. There were also a number of one-off shows which clashed with second seating dinner, which was annoying. I was disappointed that there was only 1 ice show on a 12 night cruise and I question what is the point in having an ice rink and skaters if not to perform? Some of the comedians were funny, others less so. I guess that comes down to personal taste. The piano singer in the Schooner bar was great and we enjoyed the various parties on the Promenade. The food on this ship was outstanding. The food and service in the MDR was fantastic and the quality and choice in the Windjammer was impressive. We also enjoyed the snacks on the Promenade for lighter bites. In my view, there is no need to pay for speciality dining on this ship, the food is so good. We attended the Murder Mystery evening at Giovanni’s Table and had a great time with unlimited wine and great fun. Save for the filet mignon which is charged extra in the MDR, the food was no better than in the MDR, so if I’d just paid for standard speciality dining, I would have been pretty peeved. The Murder Mystery is a lot of fun so I would recommend it, if it’s your kind of thing. Aruba, Curacao and St Thomas were beautiful islands. Jolly Beach in Antigua was simply amazing. In Bonaire, we rented a golf buggy (Bonaire Cruisers) and explored the island at our leisure. This was a really fun way to explore the island and I would highly recommend it. It would just have been nice to have more time on all of the islands. The port days seemed to be pretty short. I love this size of ship as I find cruising to be more relaxing when there is no schedule to keep to, with shows etc booked months in advance due to the number of people onboard. I also noted throughout the cruise that the crew were happy in their roles and nothing was too much trouble for them, which created a really pleasant and relaxed atmosphere onboard. I’m not sure that is always the case on the Oasis class ships. Overall we had a fantastic cruise with wonderful food and drink, beautiful ports of call and good entertainment. I would happily cruise on the Adventure again. Read Less

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