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6,260 Repositioning Cruise Reviews

Didnt end up sailing as cruise cancelled because of Coronavirus. Extremely rude, grumpy drink staff. Spent one night on board. Buffet was so small with well below average variety of food compared to other cruises I've been on. Food ... Read More
Didnt end up sailing as cruise cancelled because of Coronavirus. Extremely rude, grumpy drink staff. Spent one night on board. Buffet was so small with well below average variety of food compared to other cruises I've been on. Food in dining room not good as well. Didnt get bread or coffee and having a drink card was a complete waste considering they dont serve cocktails or spirits in the dining room. Costa staff led us on to believe we were still sailing and very disappointing that the Captain didn't bother to make an announcement or an appearance at such a stressful time for passengers. Compared to other cruises it came out extremely well below average. Would not recommend Costa Cruise to anyone. Even in tough times staff should be friendly. They turned off air conditioning and at one stage NO soap in bathroom. If you asked a staff member where something was they didn't seem to know anything. Extremely disappointing, maybe a blessing the cruise was cancelled. Read Less
Sail Date March 2020
The March 5 repositioning was excellent from Miami to the Miracle's new home (we hope) in San Francisco. Although there was some concern about the novel coronavirus, it was the best ship in the world to sail on. The Miracle was ... Read More
The March 5 repositioning was excellent from Miami to the Miracle's new home (we hope) in San Francisco. Although there was some concern about the novel coronavirus, it was the best ship in the world to sail on. The Miracle was coming off of 15 days in dry dock in Freeport with replacement of many furnishings and plenty of time for any residual virus to die (published studies say maximum of 3-day survival on surfaces depending on moisture and temperature). Cartagena had a beautiful old town and artisan market; very much worthwhile. The full Panama Canal transit was magnificent; worth every penny and extra days at sea. On the Atlantic side, we transited the three Gatun Locks up to Gatun Lake. On the Pacific side, went through Pedro Miguel Lock, then proceeded to the two Miraflores Locks. At the first one, we stopped briefly to board three (health?) officials. Then we stopped for over an hour at the final lock to disembark a passenger, who reportedly had immediate surgical needs, and his wife and the three officials. For the stop in Puntarenas, Costa Rica, we simply walked around the small town taking in the basic aquarium and plenty of shopping. We had a couple of beers at a nearby bar and used their excellent WiFi to check email. Next port of call was Puerto Quetzal, Guatemala where we booked the only excursion; "Top 10 Sights of Antigua with lunch". Manny was a very knowledgeable and understandable guide; he has a degree n anthropology and a Masters degree in tourism business. The ship skipped our scheduled port of call at Cabo San Lucas. We were denied permission to dock at the Miracle's future home port of San Francisco. For several days, we did not know where or if we would be given permission to dock. Finally, the port of LA allowed us to dock at San Pedro, one day earlier than our scheduled San Francisco termination port. All of the crew, especially the Cruise Director, were very emotional as we ended the cruise since they were unsure of the future of the cruise industry. The short term financial crisis and the long term health concerns over the cruise industry. Donald Trump's good friend and donor, Micky Arison, offered to use Carnival cruise ships to alleviate housing needs during the novel coronavirus crisis and the ships' hiatus from cruise itineraries. On the refurbished Miracle's first journey after dry dock, food, cabins, entertainment, and service were all very good. I was sad that there was no show band to play with the big theater productions. All music was pre-recorded and lacked the amazing sound of live musicians. The entertainment director said all ships had gone that route since it is almost impossible to find quality musicians who are willing to sign-on as ship staff for several months at a time. Importantly, for extra hygiene during this time of coronavirus concern, the staff added protocols for serving guests all food, including many condiments. This meant that staff had to work extra hours to man all of the stations that are usually self-serve. I am sure the extra protocols helped the ship to have no reported cases of novel coronavirus or flu on the entire sailing. Congratulations to staff and passengers for sanitizing hands frequently. Staff gently reminded guests at every opportunity to use the sanitizing stations all around the ship. The Miracle is an excellent ship with 2,500 passenger capacity. That is not too big, but big enough to have full staffing. It never felt crowded, except occasionally having to wait up to 10-15 minutes for a table for anytime dining. Read Less
Sail Date March 2020
We liked the itinerary and it was a good value. The ship is beautiful with lots of really wood. It was well maintained and spotless. The itinerary changes due to the Covid-19 virus were NOT THE FAULT OF COSTA, and we believe that the ... Read More
We liked the itinerary and it was a good value. The ship is beautiful with lots of really wood. It was well maintained and spotless. The itinerary changes due to the Covid-19 virus were NOT THE FAULT OF COSTA, and we believe that the cruise line, the ship's officers and the amazing crew did all that could be done to keep us safe and informed. The in room food service while we were quarantined was delicious and the wine was appreciated. I still can't believe that the kitchen was able to provide so many meals to everyone and our food arrive hot and beautifully presented. My heartfelt thanks to the Chef and his staff. My only regret was that we did not have to opportunity to buy some of the outstanding photographs that were taken of us. I felt quite safe on the Costa Luminosa where disinfecting was done repeatedly every day. I did find that the US government-provided charter flight home was very risky and exhausting and that the CDC evaluation were not adequate. I understand that people are scared and angry, but taking it out on Costa is irrational. This was our 34th cruise. We thougt that the on board credit and future cruise discount were generous and we will cruise with Costa again - God willing. Read Less
Sail Date March 2020
We chose a aft balcony to come through the canal, hoping to enjoy the many sea days on the balcony and de-stress, relax and enjoy the break of the daily work grind. THIS DID NOT HAPPEN! We had oil droplets spewing from the funnel each and ... Read More
We chose a aft balcony to come through the canal, hoping to enjoy the many sea days on the balcony and de-stress, relax and enjoy the break of the daily work grind. THIS DID NOT HAPPEN! We had oil droplets spewing from the funnel each and every day and these oil drops were landing on us, destroying our clothes, and not able to sit out without enjoying a daily spray of oil. Our room Stewart was amazing. He was very upset that there was so much oil coming out of the funnel and he scrubbed the balcony each day and even though we did ask for evening service he would come and wipe it down just in case we wanted to try and go out on the balcony. The guest services team did not believe that this was Happening and basically called us liars until 5 different people at 3 different times came to check out what was occurring. They finally gave us “white” shirts to put on if we wanted to go out on our balcony as the Engineer that came as a last effort to disprove us, said “It is oil and he can’t fix it out at sea, as he can’t shut down an engine”. Needless to say, we basically had an aft balcony room that was officially now an ocean view room. Not only were we concerned about what we would breath in if we wore the “white” shirts they provided to us to wear, if we wanted to use our balcony, but also what was being spewed into our ocean as we cruised along spewing the oil droplets. Safety, health and environmental concerns. The sanitation effort on the crews part was exceptional, they all were working extra to ensure that the ship was disinfected continuously, minimizing the risk of exposure to the Coronavirus and ensuring we all stayed healthy. Absolutely Job Well Done! Food was excellent, and serving staff was excellent to. Room had some air conditioning issues and some foul smell coming from across the hall from were the crew was repairing the pool, as well as there was diesel smell coming from the water in the shower and sink. Coffee in the buffet had a diesel smell and I can officially say I was caffeine free for 2 weeks as the coffee smelt like diesel and tasted awful. Thank god for bottled water! We have sailed on Carnival Miracle before for a 15 day Hawaii cruise and she ‘was’ one of our favourite ships, so when we booked this cruise along with her just coming out of dry dock, we didn’t expect to have all the issues. Hopefully by her having to be guest free for a few weeks, will give the crew an opportunity to get her back up to her splendour and the shape she was before. We would recommend this ship if they get the issues fixed, as she is a beautiful ship with intimate spaces hidden away, and on deck 3 at the front of the ship, is excellent for star gazing. Highly recommend a full transit Panama Canal Cruise, as we did a partial transit previously and we enjoyed that one, but going from the Atlantic to the Pacific and seeing the full wonder of the sheer magnitude of the amount of work it took to create this Canal is a sight to see. Entertainment was the normal, same shows that if you are a frequent Carnival guest will know the shows. This is an area that Carnival is lacking in, is the shows, they need a refresh and a change. After 12 cruises with Carnival, we can pretty much tell you what the playlist lineup will be. Read Less
Sail Date March 2020
First transatlantic.great time, an excellent experience! There was plenty to do ( or not do). The Mama Mia production show was fantastic as were the other headliner shows. The Diamond Club was a bit overcrowded, but Royal Caribbean did ... Read More
First transatlantic.great time, an excellent experience! There was plenty to do ( or not do). The Mama Mia production show was fantastic as were the other headliner shows. The Diamond Club was a bit overcrowded, but Royal Caribbean did try to accommodate the best they could by expanding to other locations. Service in the diamond club lounge was excellent in trying to accommodate and meeting the demand. Service and wait staff around the ship in bars and restaurants was great. Due to the virus concerns it was obvious Royal Carribean was taking extensive procedures to disinfect and make sure that passengers felt confident while sailing that there would be no issues. You could not help but constantly see workers wiping down railings, walls, chairs, etc..above and beyond the standard cleaning that always take place. Sanitizers in front of every store and in many other locations around the ship. Will definitely plan another transatlantic. Read Less
Sail Date March 2020
Great Oasis Class ship. Experienced her for 12 days just before she goes to dry dock for amp. Cant wait to see her in 2021 from Galveston. The Allure overall had the best most consistent and good quality food of any RCCL ship we have ... Read More
Great Oasis Class ship. Experienced her for 12 days just before she goes to dry dock for amp. Cant wait to see her in 2021 from Galveston. The Allure overall had the best most consistent and good quality food of any RCCL ship we have been on. The Sabor Grill was amazing. Considering we were on one of the very last ships sailing, the crews dedication to keeping the ship disinfected was amazing. If it can be touched, it was sanitized throughout the day. Entertainment was outstanding including Mama Mia and especially Charlie Jourdan in the Bow & Stern Pub. Charlie was incredible, and he packed the place every evening he played. Amazing how organized Ft. Lauderdale embarkation was. Debarkation was just as organized. Loved doing the Muster Drill in the AquaTheater seating. Only hope when she is amped is they upgrade the slot machines in the Casino. Some were very old and uneventful. Read Less
Sail Date March 2020
Despite the mounting tension from the alarming ship news channels it was still an enjoyable TransAtlantic/Repostioning cruise: this ship has everything. Lots to do, lottsa of elbow room on the massive 220,000 ton Allure of the Seas: ... Read More
Despite the mounting tension from the alarming ship news channels it was still an enjoyable TransAtlantic/Repostioning cruise: this ship has everything. Lots to do, lottsa of elbow room on the massive 220,000 ton Allure of the Seas: climbing walls, putt-putt golf, a full park/arboretum, awesome entertainment (had a 2.5 hour Broadway-quality ‘Momma Mia’ production and several excellent singing/dancing & Cirque shows, one with 30-meter outdoor diving) even a indoor skating rink with shows too. And special kudos to our doting Deck 5 dining room waiter Satyajeet & assistant waiter Jeffery! Every cruise I bring an ample selection of crisp 10-/20-/50-/100-dollar bills for distribution to uniformly hard-working/cheerful/taking-care-of-us/haven’t-seen-their-families-in-6-months staffers the day before debarking (especially the bartenders). I guarantee they can utilize these paper trinkets better than I can during the current world-wide cruising suspension. I heard the shuttered cruise lines are offering their dozens of ships/staffs for mobile, temporary hospitals/quarantine usage. Heck, with WiFi/kitchens/laundries/libraries/sharp crews/spas/gyms/running track and their thousands of super-efficient, comfortable cabins, perhaps employ them immediately instead of funding/building temporary facilities stateside. Read Less
Sail Date March 2020
Day 7 of our Ponant “Luxury” cruise. Today they told us that, because of maintenance, there will be no water on board from 2pm until 5pm. Typical of this remodel cruise. But first things first….DO NOT, EVER TAKE A PONANT RELOCATION ... Read More
Day 7 of our Ponant “Luxury” cruise. Today they told us that, because of maintenance, there will be no water on board from 2pm until 5pm. Typical of this remodel cruise. But first things first….DO NOT, EVER TAKE A PONANT RELOCATION (ie remodel) CRUISE. There are only 88 passengers on this cruise from Ushuaia Argentina to Easter Island instead of the 249 capacity so I guess they thought they could treat us as a cattle cruise, removing all lecturers, most entertainers and probably the first string cooks. The staff that’s left is very nice and doing the best that they can. The hallways are filled with furniture and carpets going in and being removed and stored in the hall way. The first 2 days the main lounge and dining room were closed which, I thought was bad. But little did I know. The 3rd day out they closed the Observatory lounge and the smaller buffet dining room, both on the 6th floor, with good view and an outdoor area with the, unheated, swimming pool (and no hot tub on this boat). They did open the main lounge, 3rd deck and main dining room, 2nd deck and closed everything else. Now the only area with a view or some sun or fresh air is your balcony. And did I mention that the only place to warm up was your stateroom. They seem to keep the boat at an extremely low temperature. Saving money I guess. After being awoken from an afternoon nap by constant pounding on the balcony next door to mine I finally complained to the hotel manager who say I was told there would be remodeling before we bought our tickets. We weren’t and I quizzed a bunch of the other passengers and nobody was warned. Consider this your warning, DO NOT TAKE A PONANT OCEAN CRUISE. Full disclosure: after my complaint to the Hotel Manager my wife and I each received 100 euros as compensation :=) Now for some general complaining, read if you want. A little more on the entertainment. Did I mention that there are 2 pianist on board and they play for about 1 hour each a day. One of the pianist is classically trained and he did one evening show even though the theater is unused most evenings. The Paris Dance Troop is nice enough (teaching Charleston and yoga classes) until they put on their show which was embarrassing enough that I could only sit through the first number, a characturture of ancient Egyptians, complete with side to side head movements. The show was so “good” they repeated it. About the TV. I guess you can watch movies all day, sitting on your bed. No room for a couch or even 2 chairs in the stateroom. There are 64 available movies, maybe 2 of which were made after the year 2000. And the pause and fast forward button doesn’t work with their system. Watching the Goldfinch last night, the movie froze about 45 minutes in and the only option was to start over. And no magazines available except Ponant magazines. And no books for sale or a lending library. And 1 last thing……We’re on a French boat and wine is included. I admit I did not take the premium drink package but it is a French boat so I expected good wines. Some of the wines were good but one night, it’s hard for me to believe but the actually tried to serve a bottle of Emilia Malbec from Argentina. It cost about $2.50US in the Buenos Aires supermarkets, a wine store wouldn’t carry it. And it’s bad. There are good, cheap wines in Argentina but Emilia is about the bottom of the barrel. Now I’ll stop whining. Thanks for listening. Addendum: Just when you think things can’t get any worse, we are in our room packing. It’s the last day and instead of arriving at Easter Island between 9:00AM and 10:00AM we are arriving between 5:00PM and 6:00PM. No problem with a late arrival after an 8 day cruise. Hard to be exact on a boat. So we are in our room packing and, now that the weather has changed to warm and sunny for the first time, looking forward to spending a little time in the sun on our balcony and a workman walk across our balcony from next door. Glad we weren’t undressed or doing things we would like to do in private. Turns out that all the connecting doors on the balcony are open and they are washing and, I suppose getting ready to paint, or something. So our decks are off limits as is our privacy. And the one sun deck off the Observatory Lounge is still closed as they refinished the deck yesterday. I almost forgot, last night when we received out bill we are told what the gratuity rate should be. When I made my reservation I saw and was told tips and drinks were included. I called the desk and they said they didn’t see that on my record but that if we made our reservation through New York they tell people tips are included. I should contact them. Except it’s Sat night and we are getting off on Sunday so, do I count on NY living up to what They told me or no tip the only bright spot of this cruise. Always something with this company. It almost seems that they are going out of their way to make life miserable for us on the remodel cruise. I only hope the landing goes well and I don’t have to report on a capsized Zodiac or similar occurrence. Read Less
Sail Date February 2020
We chose this ship for the itinerary Buenos Aires to Santiago. Itinerary perfect but book your own independent tours for so much less money and far better - too many people on ship tours - think toilets! Staff were fabulous but the ... Read More
We chose this ship for the itinerary Buenos Aires to Santiago. Itinerary perfect but book your own independent tours for so much less money and far better - too many people on ship tours - think toilets! Staff were fabulous but the people on board lovely but so old i.e. most between 70 and 80 years . No one around after 10 PM . The poor band which were great but had an audience of 6 - quite sad really . Food and dining - great . Tenders to ports were a fiasco. Disorganised and no information if we we were late to port no information from the captain , staff were not informed - it was a shambles , worst part of the cruise.Dining room was the best place to eat as the horizon buffet just too manic . Each to their own ! But definitely recommend for itinerary, the food and friendliness on board and read above for thoughts.. Read Less
Sail Date February 2020
This cruise line will nickel and dime you to death. My recommendation would be to find an all inclusive line. This ship is in dire need of mechanical repair. not to just paint over rust to hide it from uninformed tourists. The carpet is ... Read More
This cruise line will nickel and dime you to death. My recommendation would be to find an all inclusive line. This ship is in dire need of mechanical repair. not to just paint over rust to hide it from uninformed tourists. The carpet is stained the walls need painting . The entire ship needs an upgrade. Choose another one,preferably one where you know all charges before you leave the port.One engine had been out for a minimum of two cruises before ours ,and is still out on the cruise they are on now,severely affecting the stabilizers.many people were seasick ,the customer service blamed it on rough seas ,I have sailed for many years ,I know rough seas. We didn’t have any. This boat should have been flat as solid ground. But listening to people at meals and how I’ll they were spoke volumes.i would never recommend this cruise line. My understanding is they have a new CEO. he needs to take this ship and see if it is acceptable to him.Sheila Carroll Read Less
Sail Date February 2020
I booked this cruise 3 days before the virus hysteria started. I chose it because it was very cheap (about 40 euro person/day) with an Ok itinerary. It turned out to be probably the best and definitely the most luxurious cruise in my ... Read More
I booked this cruise 3 days before the virus hysteria started. I chose it because it was very cheap (about 40 euro person/day) with an Ok itinerary. It turned out to be probably the best and definitely the most luxurious cruise in my life. First of all, because of the virus MSC completely remade the first half of the cruise, making the itinerary much better than I initially booked. Instead of the freezing and wet Shanghai, Okinawa and Hong Kong, which were cancelled, MSC moved the embarkation to Singapore and added Langkawi, Penang, Kuala Lumpur and Saigon (that's two more ports than the original route!), and all the itinerary was in the perfect tropical weather! The itinerary became MILES better. They let us embark a day earlier, Feb 13th, with no extra charge. I know the ship came 1 hour later than promised and there was about 2 hour line of people who came by the announced embarkation time, but thankfully I found out about that when still at the airport, walked around the city, came at 10 pm and was onboard in 10 minutes with no hassle. There were just 1300 passengers onboard(the max capacity is 4300!), all the rest got afraid of the virus and (stupidly) cancelled. That turned all the ship into the Yacht club. :) Indeed, the ship felt more like a huge private yacht. I had absolutely no problem finding a sunbed in a shadow, in the sun or whatever at any place of the ship you like, no problem in the buffet, any seat you like in the theater, getting on a tender, whatever. Everything was free and empty. I had an internal guarantee, a free upgrade to a balcony cabin in the perfect location (right near the midship elevators) made it the absolute luxury. The food was so-so for the first few days ( I guess they had groceries problem), but then after Kuala Lumpur it became quite good and was like that till the end of the cruise. Of course the entertainment is a great challenge for a cruise of that length. It was a bit monotonous, most nights were one man shows with 2-3 shows by the same person, but they chose the right people for that and it was definitely not boring. There were also four really beautiful production shows, so I'd say the entertainment was good for this type of a cruise. The animation team probably lacked great ideas a bit (nothing compares to "the Quest" by RCI:) but they tried really hard and were a highlight of the cruise. They were friends to every passenger onboard. The service on the ship was top notch, I felt like I had three personal concierges. :) (probably also because there were so few passengers onboard). I didn't use any ships' shore excursions, they were extremely overpriced as usual and I always found the same in the port at least twice cheaper. (The record was the dhow cruise in Khasab which was 86 euro per person onboard, and I found it for just 25 US dollars on the shore with an almost private dhow, just 10 people onboard! Guys, seriously, revise your excursions prices, that's just ridiculous). The second half of the cruise, as the virus hysteria progressed, was less lucky than the first, we missed two ports, Kochin and Colombo and had a trans-Indian non-stop with 7 days at sea. But Kochin was proactively replaced wirh Khasab, and Colombo was closed on a very short notice, MSC couln't do anything about it. And we still received 100 euro per cabin for the missed Colombo. And I had a wonderful time on the empty ship with a great service and my drink package :) At the end we weren't allowed into Abu Dhabi, arrvied 1 day earlier in Dubai (which they somehow persuaded to let us in, it was officially closed too) and were still able to visit Abu Dhabi by a free bus provided by MSC. Overall I had one MORE port than I booked and a 100 euro compensation. My special praise to the people who managed the routing and port admissions, they did THE IMPOSSIBLE in this situation. For other examples - we were the first and probably the last ship admitted to Saigon, Oman was a serious doubt, etc... These people really deserve a fat bonus in my opinion. Read Less
Sail Date February 2020
We did a six night Sydney to Adelaide cruise, via Hobart and Melbourne. The ship is beautiful and still fairly new so everything was lovely. Our cabin E707 mini suite was a good size with bath. Two flat screen TVs, balcony was adequate ... Read More
We did a six night Sydney to Adelaide cruise, via Hobart and Melbourne. The ship is beautiful and still fairly new so everything was lovely. Our cabin E707 mini suite was a good size with bath. Two flat screen TVs, balcony was adequate but not large, just standard size and was umcovered. Our friends were also in a mini suite M428 on deck 15 and they had a large covered balcony so do your research. We both received free upgrades from standard balcony to mini suite so we were very happy. As we travelled with friends we did not attend any of the production shows. We did use the MDR mostly, with good service and nice food. We used Crown Grill, which was delicious and heaps of food $35 per head. Service was good although the waiter had several tables so he was really running between tables. We also ate at the French La Mer which was also delicious and $35 a head. One lunch we had burgers and noodles from near the pool area. Noodles were good but burger was just ok. We had dessert once in the buffet, we didn't eat any proper meals here. It was very crowded with queues waiting to go in whenever we went there so we avoided the buffet. The ship has sinks outside the buffet so people have to wash their hands, which is excellent. I really like how Princess is in Australian dollars when cruising from here, very easy for us. The laundries are on most floors and they are excellent with several machines. I only used the iron, but the space was clean and there was no waiting. The champagne waterfall was a fun night, formal night. Lots of people dressed up, lots of tuxedos. It was beautiful. We did our own thing in the ports, hired a car in Hobart and caught the 109 bus into Melbourne and went to the Victoria Markets. Read Less
Sail Date February 2020
We chose this cruise because of the route from Sydney to Singapore, but it was terminated at Perth because of the Coronavirus. It was announced during a show in the theatre by the captain, whereas we understood the reason ,it had a ... Read More
We chose this cruise because of the route from Sydney to Singapore, but it was terminated at Perth because of the Coronavirus. It was announced during a show in the theatre by the captain, whereas we understood the reason ,it had a deflating effect on the rest of the cruise all the people we spoke to felt the same. One man said it was the most disastrous cruise ever, his wife said “ it was not that bad “ but that’s how my husband saw it , so much so he said he will not cruise again, for us it cannot compare to celebrity cruise line. We found the entertainment poor ,apart from the gymnastic performance , a violinist who was good, how they called the rest of the entertainment headliners, it beats me. The food was disappointing in the Main dinning room , we found the market place food disjointed wandering round looking for food, one man said to me there is no Continuation it doesn’t flow, I understood what he meant, the bacon and sausage were either under done or very well done, the people behind the counters, were so indifferent and did not make eye contact with you and begrudgingly did you a poached egg, why on earth were the omelette station not with the other eggs, the scrambled eggs very wet and unappetising or sliced you a piece of meat. The waiting staff in the market place were very helpful and pleasant, it’s a shame the counter staff were not of the same mind.The bar staff very friendly and helpful worked really hard , the ship was really clean and plenty of elevators. We found the cruise director scruffy looking ie shiny suit and not pressed , on night he had a button missing off his jacket. One last point I submitted that I was lactose free, they brought me the menu for tomorrow’s menu , but it was just plain veg no sauces for the meat or fish that I had, one night I had dry over cooked sea bass, very unappealing , they did make an effort with a Creme brûlée, but it was like rubber. If I can make sauces and make food tasty , I just wondered why I was not catered for by top chefs , my desserts were mainly fruit plates because of imagination. Read Less
Sail Date February 2020
We chose this cruise because it went around parts of Australia and the overall package seemed a really good deal to us. We hadn't cruised Princess before but had heard good reviews and that it was a step above RCI and just below ... Read More
We chose this cruise because it went around parts of Australia and the overall package seemed a really good deal to us. We hadn't cruised Princess before but had heard good reviews and that it was a step above RCI and just below Celebrity so we were really looking forward to it. We started in Sydney on 12th February, the staff were all friendly and smiley (except for the young lady who served us drinks in the bar as we got on! She really didn't want to serve us). The ship itself was a little bit like Ventura in as much as we quickly realised that you had to go to deck 7 to get anywhere but I found it didn't have the flow of Ventura. The shops were ok although overpriced, as are other lines, but we experienced extremely highly pressurised selling unfortunately. We found the entertainment poor overall, although the Fiero show was very good, and there was an extremely good vocalist Rietta Austin on board. Saw both her shows and her voice is magnificent, spoilt only by the "comedy" element she adds in - she really doesn't need that element to her show as her voice is outstanding and I would happily listen to her for an hour or so without the comic stuff (which I didn't like), other passengers I spoke to felt the same. The buffet was much the same as other lines, slightly better organised as waiters came and served your drinks as you sat down, which we found much better than P&O where, in the main, you get your own. The bakery was excellent and I found myself eating rolls and Danish pastries where I wouldn't normally bother! Otherwise we found the food choice and quality not to be as good as P&O or RCI. MAJOR problem for us was not having a kettle to make our own tea and coffee - especially when the jet lag meant we were waking at 3a.m and wanted a cuppa. Ringing and waiting hour 20 mins - half an hr for room service just didn't cut it for us. Also, quite often we couldn't get an answer from room service so that was irritating. We did like the fact that the Entertainment director Andrew held an all denominations church service with hymns and a little talk and was really good, we thoroughly enjoyed that. Service from staff was mixed, our dining room waiters were very nice, but elsewhere (like the coffee lounge) staff weren't very happy at all :-( Sadly our cruise was cut short due to health concerns in Malaysia and we terminated in Fremantle, I have no problem with that as it can't be helped with this Coronavirus business and Princess were looking out for our health and well being. They have said we'll get 50% of our cruise fare back (been back a week and still waiting, apparently it will be at least 10th March before we see any money back) and also 50% off a future cruise with them as long as it's to the same value and we take it before Feb 21st next year!! This last fact of cruise cut short etc has had no impact on my opinions of Princess - some things can't be helped and are no ones fault. IMO P&O and RCI are FAR superior in all aspects apart from waiters fetching drinks in buffet Read Less
Sail Date February 2020
This was my second time on the Elation, first was pre-2017 upgrades. Pros: Great crew, lots of potential for entertainment. Our stateroom (on G deck) was great. Embarkation at Port Canaveral is the smoothest I've been ... Read More
This was my second time on the Elation, first was pre-2017 upgrades. Pros: Great crew, lots of potential for entertainment. Our stateroom (on G deck) was great. Embarkation at Port Canaveral is the smoothest I've been through. Some of the restaurants were good. Guys burgers is you get a burger on a bun and then build it yourself. Really nothing special, but still decent. The Taco Bar is pretty much the same, they give you a tortilla and your choice of meat, and you build the rest yourself. The deli in the back was great, and the two or three people that served were amazing. I tried 3-4 different things and got hooked on the BLT for breakfast. A lot of people rave about the pizza, and it is okay, but not my favorite. I personally think even DiGiorno is better, but having it readily available 24/7 is good. Would like to see some other American favorites. The Shows were entertaining. Went to 2 comedy shows on the first half, but the better of the two comedians got off the boat for the second half. Cons: My biggest gripe about this ship is the layout seems to leave a lot of dead spaces and areas where the stage or dance floor is also a main walk way. (drama bar). Went on back to back cruises and part of the entertainment from the first cruise got off the ship for the second cruise. Second cruise had less entertainment. The pre-2017 cruise they had a pool in the back of the ship, giving the Elation 2 pools and 4 hot tubs. In 2017 they eliminated the pool in the back to to add the water slides, which is fine, except they really need a pool back there for the kids as well. Even a shallow 2-3' deep one would do wonders. Without that, the main pool and spa tubs in the middle of the ship were constantly packed with small children. When entertainment did happen in a club, the club was packed full. Whether it be live music or comedy, however, there seemed to be only a few happening at a time, and many of the clubs would be closed (nobody running the bar). Lido deck entertainment is kind of hard to see. Just seems like something is always in the way. I don't remember it being that way back in 2008. Maybe equipment on the stage? Honestly, I worked in a local music business (very small time), but one thing the DJ's would do is play to the audience. DJ Renzo played what he liked, ignored request, and would seem to deliberation drive people away. Read Less
Sail Date February 2020
My 4 day cruise to Morton islands leaving sydney the 6th Feb.The service in the restaurants was great and the food but that's where it stops, too many bogans swearing and drunken people. The dress code was poor and not much ... Read More
My 4 day cruise to Morton islands leaving sydney the 6th Feb.The service in the restaurants was great and the food but that's where it stops, too many bogans swearing and drunken people. The dress code was poor and not much entertaiment during the day and found the staff not happy compared to the P& O staff. There was no control over handwashing at the buffet and before you enter the boarding on ship, the toilets are filthy and no paper towels and some hand dryers not working. I've taken 45 cruises and it's hard not to compare but this particular ship is poor compare to the carnival spirit. The cleaning of the inside lifts can be upgrade too many drinks dropped on the floor and tables not cleaned. The spa not always open at the spa & beauty place on deck 11 due to water spilling over to the corridor, the steam room dirty and some of the heat beds not working but on a good side they did refund my money. Thumbs down on this particular ship and will stick to Royal Caribbean & P&O , Princess Read Less
Sail Date February 2020
I was actually looking for a 12+ night cruise and I chose this cruise as it was going around New Zealand. I have travelled a fair bit of New Zealand by land and thought it would be nice to see some of the hard to get to places from the sea ... Read More
I was actually looking for a 12+ night cruise and I chose this cruise as it was going around New Zealand. I have travelled a fair bit of New Zealand by land and thought it would be nice to see some of the hard to get to places from the sea i.e. Gisborne, Dunedin, Milford. This was a re positioning cruise to Sydney. It was a 7 night cruise and I saw the following cruise went around Tasmania, so I booked that as well. This gave us a 14 night cruise. We booked an Oceanview cabin on deck 5 mid. This was a good location as there was minimal roll and very handy for disembarking at ports. We made a point of always using the stairs (mostly), this was a good way to offset all the good food we were consuming. Speaking of food, we mostly ate in the Dream Dining room where the food was great! A good selection with choices to satisfy choosy palates. OMG the entertainment was amazing! We had heard the entertainment was a must see and we weren't disappointed. We made sure we saw a show every night! Explorer Dream is a nice clean ship. The crew are always cleaning and polishing. The crew were possibly what topped the whole experience. Very friendly and always willing to help. no request was too small or too hard. Anything you want, they will get it for you if they can. A must see for me was the Captains Bridge. This is a gem. This is a room accessed from deck 12 front lounge via a spiral stair case. This gives anyone a 24 x 7 view into the Bridge! I did a Bridge tour for more detail too. A would definitely sail with Explorer Dream again. Read Less
Sail Date February 2020
We chose this cruise as it was a new company to New Zealand. What made our trip was the entertainment, which was world class. Also the piano player Ronaldo Raz, just made our days as we listened to him playing and singing, just ... Read More
We chose this cruise as it was a new company to New Zealand. What made our trip was the entertainment, which was world class. Also the piano player Ronaldo Raz, just made our days as we listened to him playing and singing, just fabulous. We got to as many of his gigs as we could as It was so enjoyable, also it was world class. Food mediocre, beds very hard, which made them uncomfortable., we all had painful backs each night to contend with. Why put folk that ask for a wheelchair to come onto the ship and disembark in the cabin we got, we had to walk to the lift to deck seven, then walk the length of the ship to go down to deck 6 for our meals. This does not show on the deck plan at all,we were the last cabin on deck 6 which showed that we could walk straight into the restaurant , or so we thought. We did go to the quiz days, which we have loved on other ships, but sorry to say could not understand what they were saying to join in, a language problem. Read Less
Sail Date February 2020
We were excited when we heard about the new Norwegian encore boat and received a fair price for a 7-day cruise. We were disappointed to find out that almost everything on the boat was at an upcharge. When we pulled into Puerto Rico, they ... Read More
We were excited when we heard about the new Norwegian encore boat and received a fair price for a 7-day cruise. We were disappointed to find out that almost everything on the boat was at an upcharge. When we pulled into Puerto Rico, they put out a sign on the bar saying that we needed to pay tax on the drinks! the boat says that there's three pools but what they neglect to say is one pool is in the elite section called The Haven which costed considerably more for a VIP experience. that leaves the "regular" guests to share one adult pool and one kid pool and you'll be fighting for a deck chair like no other boat we've ever been on. it was extremely annoying and disappointing. About always felt crowded the elevators were always packed. You're required to make reservations for almost anything on the ship and if your travel agent didn't advise you ahead of time you'll be stuck with only the latest times on the ships. The complementary food is mediocre at best. We did splurge to spend on a specialty restaurant and the food was amazing at the tune of about $125 for a couple. I will say that the shows were excellent and they did have name brand movies that they would show so I felt like they had quality entertainment but I would have much preferred us more spacious pullback where I could enjoy the sun instead of fighting over a lounge chairs. Next time I will spend a little bit more and go to Royal Caribbean where all guests are treated with the same upscale service and you're not going to add hundreds of dollars to your bill once you step foot on the boat. We had high hopes Norwegian, but this was a miss. Get rid of the silly laser tag and add a pool And make the go-karts free! If you're thinking of going on this boat do your research everything you'll want to do costs money. Everyone on the boat was speaking about it. That and how it was so overpacked and you felt like you were always having people on top of you. We did have a cabin for five which was small but we didn't spend much time in the cabin so it was adequate. The state rooms were attended by a steward 24/7 which was nice our room was always clean. We did like the freestyle dining that you could eat at anywhere at any time. There were ample bars and we felt like we could always get a drink. I don't think I would go back to this boat unless they opened up the Haven for all guests or they booked less gas in the public spaces or if they made things like some of the specialty dining restaurants and go karts video games and virtual realities for free instead of making everything cost more than for goodness sakes it's ridiculous to charge tax on drinks and ports! Read Less
Sail Date January 2020
Luz and Joey, both from Philippines, were a joke. The morning tv show was them acting like small children. Couldn’t understand them. Since Luz was on the mic so often and then every night after the shows, most Americans complained to ... Read More
Luz and Joey, both from Philippines, were a joke. The morning tv show was them acting like small children. Couldn’t understand them. Since Luz was on the mic so often and then every night after the shows, most Americans complained to each other about her horrible accent. More than 1/2 passengers were European and Asian. Don’t know how they could understand. Did not enjoy the bands who were very loud (also mostly from Philippines). Sitting in the Orchid restaurant, could barely carry on a dinner conversation. The guest entertainers disappointed us. The Gem singers and dancers were very entertaining, but since this was 21 night cruise, they only performed once a week. The acrobatic Husband and Wife duo’s performance was very good. Did not enjoy the hypnosis guy Dale K. The Irish performer Harry O was mediocre. The male singers “These Guys” first show was great. The second A Capella show by them was less than stellar. The juggler tried to be a comedian but failed. Every sea day, there was a barbecue by the pool. Usually the Garden Cafe Buffet had a theme. Found the service in Grand Pacific DR to be extremely slow. We tended to eat in the Magenta DR. Because we chose to participate in Progressive Trivia on Sea days, we could not eat lunch in dining room as the events overlapped. Read Less
Sail Date January 2020
To experience a smaller ship with less crowds. The explorers lounge quickly became our go to spot. Lots of comfortable seating with beautiful views, provided peace & solitude. We experienced excellent customer service in every ... Read More
To experience a smaller ship with less crowds. The explorers lounge quickly became our go to spot. Lots of comfortable seating with beautiful views, provided peace & solitude. We experienced excellent customer service in every department. Many great food options. Easy to get a table in all venues. The LIV Nordic Spa sealed the deal for me! The staff is focused, dedicated & extremely knowledgeable. Steam/snow room was an everyday experience I was so grateful for. Overall, I have never felt so well taken care of. Tea Time was such a wonderful time with live musicians. We attended meditations with Tessa, watched movies under the stars and walked the promenade every day. Having laundry rooms available is so very much appreciated! Visiting Panama Canals was truly the highlight of sightseeing on this trip. Passing through and then watching the ships come and go all day was fascinating! Thank you for the most amazing 2 weeks of my life Read Less
Sail Date January 2020
We had done the Panama Canal cruise a couple of years ago from New Orleans to Seattle, this time we opted for San Francisco to New York. The canal itself is still fascinating, but most of the other ports leave much to be desired. We had ... Read More
We had done the Panama Canal cruise a couple of years ago from New Orleans to Seattle, this time we opted for San Francisco to New York. The canal itself is still fascinating, but most of the other ports leave much to be desired. We had done several of the excursions before and the don't seem to ever change. We were actually more interested in three seeks of warmth and that was the best part. We had been on the Norwegian Pearl the last time so the ship was no surprise. What id surprise us was the deterioration of the service level on the ship. We're beginning to think that Norwegian has become the Motel Six of the cruise lines. The CONSTANT nickel and diming of the passengers is horrendous. Buy bottled water for $5 a liter, that works out to $40 a gallon for water bottled about half an hour from our house. Drinks have become outrageously overpriced. The "specialty" restaurants are really more like an Applebee's or Olive Garden, except not as good. We ate twice at La Cuchina , the first time was ok, even thought the service was casual at best. The second time I had the special "veal parmesan' which was a frozen sort of veal patty with some sort of cheese over it, a huge serving of tasteless ground meat, overcooked and dry. Service was better the second time. Our experience at Cagney's was horrible. We both have mobility issues and were walked, in the nearly empty restaurant to the absolute farthest table from the door behind the kitchen/serving area. Our order was wrong TWICE, my wife's filet was tiny and overdone. My prime rib was also overcooked and COLD. The baked potato was also cold and the sides were not what we ordered and had to be sent back. The service was surly an sarcastic. We did enjoy Le Bistro, if there were to be a next time, which is extremely unlikely, that would be the only place we would frequent. Moderno was fine, good service and we liked the salad bar, but herself did not enjoy the meat offerings. I did. The Garden Café is now officially a Jr. HIgh cafeteria, overcooked food of dubious quality. The best thing there is the bread. I did enjoy breakfast on the Great Outdoors, nowhere else. The cabin was standard balcony fare, nothing special. Where do they get those sofas that are impossibly uncomfortable. The only comfortable place to sit was on the balcony. Our steward was great. Entertainment was really third rate; a juggler, a magician, some entertainer whose claim to fame was that he was once on the David Letterman show! Anyone remember when David Letterman was on TV, how about Gary Moore or Arthur Godfrey? I did happen by the "Learn Origami" event; there were SIX participants. Upon checking the mini bar in the stateroom, I compared what was supposed to be there on the list and found more than half missing. Knowing there are often problems people try to correct on the last morning, I decided to try beforehand. The guest services person calmly told me that all things in plastic bottles had been removed, no notice, no updated inventory list, no correction. Just poor management. It is interesting to note that the "drinks package" encourages people to drink more than they should. wine with breakfast, really? We are not big drinkers and the package was one of the options, seems like a good deal until you read the fine print. The "service charge" would be much, much more than we would ever pay for buying drinks individually. The ports on the west coast are nearly all container ports. Long walks to anything other than gantries and trucks. Our best stop was in Guatamala where the locals have made a small park with vendors and entertainment. In Santa Marta, Colombia, the gantry, taller than the ship was within four feet of the ship. I did learn a lot about how container ports work. Our worst experience was with disembarkation. We needed assistance and were told where to go and wait for help. When we arrived at our appointed time, there were about forty others needing assistance. There were TWO people to help, we were place of the list and when the announcement came that ALL GUESTS should be shore, there were still about twenty waiting, the help had disappeared. We managed to hobble our way off the ship and for the first time, we were the very LAST people ashore, the next cruise passengers were boarding. This was our tenth and last cruise on Norwegian. The line is focused on getting every possible dime from it's "guests" . The constant selling of useless dodads, and overpriced, low quality jewelry is mind boggling. Read Less
Sail Date January 2020
We chose this ship because we had friends booked and it was a new ship. Very disappointed. We are loyalty Royal Caribbean cruisers and were sorry we leaped over to this ship. Disappointed in my time dining, shows, and same old food on ... Read More
We chose this ship because we had friends booked and it was a new ship. Very disappointed. We are loyalty Royal Caribbean cruisers and were sorry we leaped over to this ship. Disappointed in my time dining, shows, and same old food on the buffet in the evenings. We ended up with traditional dining at 5:15 (we usually eat later) but if we had chosen "my time or anytime" dining, we would have had to wait until 7:30. Food in the dining room was ok, nothing exceptional. We did eat at the steak house and it was very good. Our cabin steward was just ok. He did what he had to do, nothing more. We don't usually ask for anything special. Not many children on board which was a plus for us. The Captain of this ship is OUTSTANDING. He would show up anywhere or anytime, and do photo shoots or just visit with you. Of all the 24 cruises we have been on, this was a first for us. Didn't see the Cruise Director much, if at all. His assistants were great and friendly. Didn't like everything centered around the Piaza area (may have misspelled that). It was always noisy and crowded. Enjoyed the GS bar. The bartenders (Lou and Ryan) were the best. They intentionally got to know you. Casino was fun. Our cabin was a mini suite on the Lido deck and we loved it. Very nicely decorated and plenty of storage space. Andrea who works in the dining rooms was very friendly and helpful. I did a ship's tour and really enjoyed it. You got a nice swag bag with all the free photos delivered to your cabin, with a bathrobe, apron and some other stuff. If you're interested in attending this tour, you MUST sign up immediately after boarding. Only take 12 on the tour. All in all, we had fun even with the negatives. The ship is beautiful. You make lemonade from lemons on things that made you unhappy. If you go on any cruise, it's better than at sitting home. Read Less
Sail Date January 2020
I decided to surprise my adult son with a cruise and spent months planning the trip. We were very excited about the trip and had excursions booked but couldn't decide about a specialty dining package so we chose to wait until onboard. ... Read More
I decided to surprise my adult son with a cruise and spent months planning the trip. We were very excited about the trip and had excursions booked but couldn't decide about a specialty dining package so we chose to wait until onboard. I've cruised before so knew what to expect but it was my son's first so it was important to leave a good impression. Embarking was quick and easy, despite waiting for over two hours at Enterprise for a shuttle. Our cabin was inside no window and incredibly small. We made it work but only had one electric port and our steward would not allow anything to remain plugged in while we were out of the cabin which was most of the time. (Make sure you have good batteries for whatever you are using for pictures!) We had the free drink package and headed to a smoking area H20 to grab our first drink. We ordered and were told no I'm not making that I will make you this, and were handed drinks! Not the best way to start off but we blew it off as a communication barrier or maybe he misheard us, and our second drinks were what we requested. Btw, they use some pretty awful drink mixes and a pina colada tastes horrid. There are only two smoking areas on the entire ship besides a small area within the casino, and they fill up fast. Standing room only if you don't get a seat. One is half of a side of a back deck called H20 and then a box of sorts on the 15th deck by the pool. We vape and felt like second class people stuffed into a noisy chatbot as if we were in time out. H20 played football on a large screen alot so if your not into the sports bar scene...good luck. No drink runners to be found any of the times I was in the casino and extremely tight slots. Bartenders so rude at poolside we ended up getting managers involved. Waited about 10 mins to be served and even though the bartenders were making eye contact, they kept helping others. It got so obvious we were being ignored that a group of other people were literally yelling at the staff to assist us!! Bartenders just looked at us and walked away!! We just stood there a bit dumbfounded but got taken care of by the supervisors after we said something. I hate to make complaints..I'm on vacation and nobody has time for that!! Cleaning staff was friendly and the staff at the buffet entrance were awesome. Room steward was punctual..cleaned twice a day and knew our schedule right off as well as our names. No cute towel animals the entire trip though. Missed two ports for weather-so they said. All inclusive days at the private island appear to be hard to come by if you read other reviews. Missed Costa Maya. We were refunded 12 dollars and change for those port misses. Lots of hidden charges on this ship. Drinks are taxed while in US port....and we had some random charge for seeing a comedy show in the theater but by the time this cruise was done and we reviewed our bill, we decided not to bother because the lines to everything were long and staff just wasn't all that friendly. The food was fair...some days really good, other days not so much. Big on handwashing but food was cooler than should be allowed and the seafood was usually undercooked with a strong fishy taste. I'm a huge seafood lover so that was also disappointing. Met a few people that got food poisoning right at the start of the cruise. We were only able to get one reservation for specialty dining so I'm glad we didn't buy the package. We went to LeBistro which was amazing!! Top notch food and service, a highlight for our trip really. Book things as early as you can, shows, tenders, etc or you won't get in or will have to wait in large crowds. Very disorganized. Elevators constantly full and hard to come by. Pool area incredibly small and chair savers made sure no room to lounge. Ship pretty much shuts down at 10pm unless you like nightclubs with the you get crowd. Pot smokers in the smokers box with staff right there. No one did a thing about it. Pot smokers in H20...no one batted an eye. The end of our trip was the straw that broke the camel's back. Our last night we pulled put everything to pack and decided to head to dinner before the packing began. We put on the do not disturb light so our steward wouldn't stroke out on the mess we made and headed out. We had been very diligent utilizing our safe for valuables up to this point but felt safe with our light on knowing we wouldn't be too long. WRONG!!! We came back to find that someone had placed our shore bought liquor in the room and we were missing a kindle tablet and sunglasses that were on our desk before we left!! My son went to guest services about the sunglasses but we knew for a fact the kindle was there because I was going to plug it in and decided against it last minute. I was pretty much in shock knowing that someone breached our security despite the do not disturb light on and failed to make a claim until we got home the day after disembarking. After making a claim I emailed the VP of guest services Paula and was told an investigation would be done. Was later told it was our steward who brought the liquor, and that the security cameras showed him opening our door and placing things inside but that he didn't go in. HA!! Our bottles were in next to our desk...where the missing kindle was placed ....and unless his arms are 8 feet long, he DID absolutely go inside!! After a back and forth with her I realized nothing would come of it (obviously lied to me about not entering the room) and even though things were taken, the biggest issue as far as I'm concerned was that someone came in with a do not disturb light on!! What if I had been in the shower, or worse???? Worst guest service ever!! Will never, ever book again with this cruise line. Save your money!! The service is barely rateable and it appears to be a crooked company with the crap I encountered. Despite it all...our vacation was fun but NCL won't be getting another red cent from our family!! Read Less
Sail Date January 2020
We are frequent cruisers but had not cruised on NCL for 10 years. This cruise on the Sun was a very pleasant surprise. The ship is in great shape - all the money spent in renovations during dry dock really shows! The food was very ... Read More
We are frequent cruisers but had not cruised on NCL for 10 years. This cruise on the Sun was a very pleasant surprise. The ship is in great shape - all the money spent in renovations during dry dock really shows! The food was very good in all the venues we tried. The food and service was excellent in the Seven Seas MDR. Norwegian is a much more relaxed "freestyle" experience and we enjoyed that after cruising on other lines not quite so relaxed. There were many, many activities available during the day and night with a good amount of live music around the pool, in the atrium, in the Bliss Lounge and sometimes in the Spinnaker Lounge on deck 12. My husband and I are dancers - social ballroom, country and western, Carolina Shag - and none of the venues had great dance floors. The production shows were good. The performers were very young with LOTS of energy in their routines! The comedian and magician were pretty bad. The two ports - Costa Maya and Cozumel were enjoyable and the weather was great with temperatures in the low 80s. We had a little rain one day, but other than that, it was a great January cruise. Our cabin was a mini-suite on the 8th floor. The room was great and had been updated during the dry dock. The balcony was a large aft balcony with a nice view of the ship's wake. One negative note - the aft rooms on the 8th deck are over the theater so there's noise during the shows and when they are practicing during the day. Port Canaveral is a very nice little port. People are more friendly and you don't have all the rush and stress of a large port like Port Everglades. I would definitely take this cruise again! Read Less
Sail Date January 2020

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