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Sail Date: August 2019
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great ... Read More
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great magician, awesome juggler, and very interesting high-tech lights\video\music act. The food was great in both formal dining room and buffet. They have great video screen at the pool that plays recent movies (that you can also view later in your cabin). There are fun "touch screens" on every floor where you can locate the people you are travelling with, see deck plans, the entertainment schedule, AND there is fun "explorer puzzle game" for the kids to play. There are 3 regular sized pools (one is private one for adults only near the spa), and one very small "kid's area pool", so there are different options. I think they make good use of the space and boat doesn't feel too large (or too small). Also, very "non pressure" from the staff. I've been on some cruises where they are always trying to sell you things, but this ship wasn't like that. Stops on our cruise were awesome. In particular I loved Quebec City, & Prince Edward Island. Halifax is nice, but a bit more of a bustling city. Sidney Nova Scotia is cute town but a "young port" so tour options (e.g. if want to go to the Alexander Graham Bell museum) are limited if you don't book ahead. You can't even really even find a taxi. - - - CONS: There are limited shore excursions and most of the good ones they sold out months before the cruise. (Not sure why they can't see the high demand and arrange for additional tours). It ended working out OK for us though because we found that for most ports you can find alternative tours outside of the port for cheaper than Princess charges. The EXCEPTION though is the port of Sydney, Nova Scotia. If you don't book something ahead won't be able to find trips on short. The "app" (where you can order drinks and see entertainment schedule seems to be a bit of a work in progress (didn't work very well for me). I could see upcoming events schedule but never could do anything else with it. There was mystery "high seas heist" ongoing game that we participated in, which was semi-fun but sloppily run and slightly confusing. There is "kids club" for area but for some reason it is closed from Noon-to-2PM so it didn't work out well for my wife and I when we wanted to do some of the things like the art auction on the boat, or trivia. Also, the staff in the area are not that friendly, and per my kids (so take with grain of salt) they had strictly regimented task for them to follow. (e.g. they couldn't just draw, read, play video games or Foosball when there was an activity like "t-shirt painting" going on. You have to do what group is doing while in kids club, at least if you are in the 7-to-11 year old section). Perhaps not the cruise line's fault but found the "exit port" in Brooklyn NY to be run horribly. A lot of confusion, and they routed people into different lines... allowed people to cut in the lines... and ultimately you could just walk out of the port if you wanted to (there was no security check or anything) so all the confusion wasn't really necessary if they were better organized. Lastly, bad ratings to our cabin (E514), mostly because it is located directly above the lounge where loud music is played most nights. Read Less
1 Helpful Vote
Sail Date: August 2019
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems ... Read More
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems small. 4. Breakfast/ lunch is good. Formal dining at night is good (way better than Chili’s, TGI Friday’s, Applebee’s . Comparable to Red Lobster but fewer selection. 5. Entertainment is great. Quality of shows is excellent. 5 stars to Steve Young (director of entertainment). All of the family shows are great, Peter Punk, Butterfly, Michael Jackson. But all adults shows perform by a group of 4 person is just ok. Would like to have few standup comedians shows. 6. Service is good. 7. Port and shore excursions have good timing. Except Saint Martin 7am to 2pm. We would like to go again. MSC going to have new ships in 2022, definitely looking forward to this one Read Less
1 Helpful Vote
Sail Date: July 2019
We chose this cruise as we wanted to go to the Darwin Cup and Komodo Island. All that dates aligned with the ship docking in Darwin on the date of the Darwin Cup. Paseptic Doom Room 8107 -do not go there. I was so excited to be ... Read More
We chose this cruise as we wanted to go to the Darwin Cup and Komodo Island. All that dates aligned with the ship docking in Darwin on the date of the Darwin Cup. Paseptic Doom Room 8107 -do not go there. I was so excited to be going on a cruise, Brisbane to Singapore, with stops at Port Douglas, Darwin, Timor Leste, Komodo Island and Benoa Bali. I had read some bad reviews and also some good reviews about the Pacific Dawn and I decided to go with the the good reviews. I booked an interior room and were surprised to have been given a complimentary upgrade to cabin 8107, obstructed view. The first night we noticed our floor vibrating, then the loud noise from the band, then karaoke (help me please). We made the decision to not come back to our cabin till after 11.30 to avoid this. We had a great few days enjoying the ship. The decor is very modern, and we soon settled in to ship life. Day 2 my partner came down with very bad head congestion and rough cough. By Day 6 I also had it. So we did not contaminate others, we lay low and and hid in our cabin. That’s when we noticed the little laneway outside our cabin carrying all kind of engineering/ seamen past our cabin window. One whole afternoon they were grinding metal outside our windows. So curtains closed during the day, and noise till 11.30 pm each night. As we disembarked in Darwin to head to the chemist for medication, we noticed a couple of 100 more people with the same problem cough. After we were feeling a little better and not contagious we ventured out. One night in the Marqee lounge, the chorus of coughing was louder than the entertainment. My guess would be that the air conditioning on this ship is very sick. We washed our hands thoroughly, used the sanitiser, I sanitised our cabin twice a day with eucalyptus spray. You can’t catch it through the food handling as the staff handle all the food. So I am guessing if you go on this ship get a balcony cabin so you can have fresh air. I am sitting by the pool right now and it is a chorus of coughing. Now down to the sewerage problem. The first couple of days all was fine, then a massive sewerage smell started sweeping over the ship. Staff outside the Marquee were spraying air freshener on to the carpet to try to cover it up. The smell was very dominant around deck 7,8,9 and 11. This is not good enough P&O. This is a major health risk to your staff and your passengers. I do hope that this is your major priority of your 2 week dry dock in Singapore. Getting off the ship at tender ports. It is so slow. Arrive Bali at 8.00am, still trying to get off at 12pm. Not complaining as I can see the problem, but just be aware if you book tours privately. Promenade bar is a great spot to get a serious drink and unwind before dinner. A very big Thank-you to John and Bella for looking out for us. Orient Bar Too noisy for me, always trivia, games, karaoke going on , but way to loud for my tastes. The Pantry Food acceptable, the only problem for me was if I wanted butter with my toast, I had to line up in 2 queues, as the butter did not live with the toast. A good concept of a food court style. Stops germs spreading. Food was ok, service was excellent. The Waterfront Gone are the days of having the same table for dinner every night. But it was ok, we got used to it. The food was of an acceptable standard and the service was efficient. Salt Grill What a disappointment We had dined here previously 10 yeas ago on the Jewel. It was brilliant back then. I ordered sashimi scallop. There was more potato on the plate than scallop, and covered in a green herb sauce that totally over powered the delicate taste of the scallop. I had a steak that was a little on the tough side for main. I had the cheese for dessert, which was the smallest serving of cheese I have seen on a platter. All in all very bad value for money at $59 per head. Nice wine list though. We also had the afternoon tea at Salt Grill which was very good at $29. I wish they would change the menu as I would have liked to this again. Chefs Table Pre dinner canapés with Australian Sparking, followed by a 7 course degustation. This was a lovely meal, the standout dish for me was the lobster bisque We had Tuna Lobster Bisque Barramundi Strawberry Daquiri Steak Mango dessert Cheese platter All dishes had accompanying Australian wines. It was a very well balanced out menu Shell & Bones Thanks Kylie for a wonderful night. The food was what I expected and the prices reasonable. We ended up esting here Twice The Grill Perfect Pizza, excellent. The Spa Did not go to the spa as the prices were off the charts. I really wanted a masssge but not at those prices. I wonder how many people would book treatments if the prices were not so high. Our Cabin 8107 Very clean, our steward James was fantastic looking after us in every possible way. Hot water is magically hot and pressure is the best. But as above, do not book this if you want privacy or peace and quiet. The Orient bar runs all day and concludes at 9.45 and some nights 11.45pm. All access tour. I really wanted to do this, it was something I was looking forward too. We had the access all area’s tour booked, but we are both so sick and we don’t want to affect anyone else’s holiday. The staff are amazing, they go above and beyond any request possible. If it were not for the bad cabin and illness I would rate this a really good cruise. Day Trips Port Douglas Too rough to tender. Darwin Went to the Darwin cup, the buses run for free from the city service. The set up on the day is great, Hundred of long tables under cover for the public. Timor Leste We chose to tour privately with Timor Adventures. The tour was great, but we were pushed for time due to the tender process getting off the boat. Our tour was scheduled to leave at 9am, but it did not leave until 11am, whilst we waited for people to get off the boat. We drove out to the old fort, stopped at an old gaol, seaside lunch, Cristo Rei and the cemeteries where the massacre was. We learnt a lot about the struggles of the people of Timor Leste. Komodo Island We booked a private tour here with Beyond Komodo Tours. It was the highlight of my trip. We had a small group tour of the dragons, sighting 7 in total. We then went on a boat to Pink Beach where we were given snorkelling gear and were dropped straight on the the reef. It was spectacular, beautiful corals and a multitude of fish. Then we were served a delicious lunch of prawns, calamari, chicken, eggplant and stir fry with rice and noodles. Thankyou Leo from Beyond Komodo. This made our trip. Bali Another private tour in a car to Ubud, we visited the monkey forest, a traditional housing compound and a Lewakcoffee house. As we struggled to get off the ship again due to tended, we missed 4 hours of our tour. We used Hire Bali Driver. Leo was very good trying to fit in as much as possible. Read Less
1 Helpful Vote
Sail Date: July 2019
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked ... Read More
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked to toughness. First day party impressive poolside and music was excellent as we watched NYC fade away. Our eight-person seating companions at dinner each evening were excellent and we promised to stay in touch. Disappointed in repeated shows in planetarium. Was hoping for something other than dark matter and meteorites. Arson lecture was really good. As was lecture on British history. Live shows excellent in theater but very short. My very favorite restaurant was the Golden Lion. Trivia contests and space sharing brought us in contact with so many fine people for the fun competitions. My biggest concern was uneven flooring that felt like rotting wood under carpets, especially in the casino. With all the alleged grandeur, this seemed dodgy. Would not opt for balcony cabin again. North Atlantic, even in dead summer, is not conducive to enjoying outdoors. We didn’t use it. Food good in Britannia but as I don’t drink much alcohol, waiter acted as if I was less than when I ordered a soft drink with my dinner. Public spaces are beautiful. I might do it again, but looking at nothing but water for seven straight days was trying. I was excited on day six when I saw actually spied a bird as we approached land. All in all, I wasn’t all that impressed after reading all the glorious reviews about this glamorous ocean liner. Read Less
Sail Date: July 2019
Had high expectations for Danube cruise. Paid nearly £5000 for two for 1 week. Turned out to be very poor value for money. Not very much to say that is positive apart from visiting the beautiful cities of Budapest and Vienna. Food was not ... Read More
Had high expectations for Danube cruise. Paid nearly £5000 for two for 1 week. Turned out to be very poor value for money. Not very much to say that is positive apart from visiting the beautiful cities of Budapest and Vienna. Food was not very good, not a lot of choice and found the staff did not always replenish quickly. Drinks were included with lunch and dinner but only one choice of red, white so if you didn’t like what was on offer you had to pay for an alternative. Not much on offer entertainment wise apart from Anton and Erin being on board for one night which was excellent. You sometimes had to ask to get another drink as not enough staff. Most of the staff were very nice although a few were rude. If we ever do another river cruise it definitely will not be on an emerald boat. Read Less
1 Helpful Vote
Sail Date: July 2019
Coming from Florida, this cruise was a good choice for us. We have easy access to Port Everglades and had the opportunity to enjoy cooler summer weather in New England and Canada. We have sailed with Princess many times and are Platinum. ... Read More
Coming from Florida, this cruise was a good choice for us. We have easy access to Port Everglades and had the opportunity to enjoy cooler summer weather in New England and Canada. We have sailed with Princess many times and are Platinum. The ship is pretty, the food is good, and the ports enjoyable. A downfall for some might be the entertainment. The peculiarly designed showroom fills up fast, and one needs to claim a seat almost an hour before a performance. We didn't bother going. Too much trouble. Because this was a new itinerary for employees in the excursion department, they were inexperienced and caused some chaos with crowds leaving the ship at various ports. At some of the ports, the walkways from the ship to the terminals were very long...one example was Charleston which was 5 stories down..and then up. Our balcony cabin was attractive with new carpeting. However there was some mold in the bathroom and a dirty bed skirt which was quickly replaced. We did have a wonderful 13 days on the Caribbean Princess. Vacations are what you make of them. Read Less
2 Helpful Votes
Sail Date: July 2019
We arrived at Port Everglades, and check-in was only delayed because some of the local agents seemed to be still learning the whos, whats, wheres, whys, and hows of the Medallion system. Boarding had not quite started, but within 15 ... Read More
We arrived at Port Everglades, and check-in was only delayed because some of the local agents seemed to be still learning the whos, whats, wheres, whys, and hows of the Medallion system. Boarding had not quite started, but within 15 minutes or so, we were on the ship. Our cabin wasn't ready yet, but I dropped off our case of wine and carry-on bags before heading to the dining room for lunch. Our waiter strolled in about 10 minutes later....he had just returned to the ship after spending several months at home, and he wasn't in his groove yet. We were in vacation mode, and apparently, so was he, so we chuckled about it. We ended up eating in the main dining room only a couple of times, opting for the buffet, and specialty dining more often than not. Once at both Sabatini's and Planks BBQ, twice @ Steamers, and four times in the Crown Grill. Sabatini's: It's been at least 7 years since we've tried Sabatini's. The meal was excellent. Everthing was fresh, and tasty. My only complaint....it's a loud room, Lots of hard surfaces. They also sat 5 tables in our waiter's section within minutes of our arrival, including a party of 10, swamping the poor guy, but everyone stepped up to get things served as timely as possible. He thanked us for being patient. Hey, I'm on a boat, with my wife, and a killer bottle of Chianti. What's not to like!? Planks: Service was great, but the food was only so-so. But when it comes to BBQ, I'm a tough cookie, because I live in Georgia, and I'm surrounded by great BBQ. Steamers: We really enjoyed the view from the window while chowing down on great seafood. Add the crab legs and lobster! Not everyone likes certain things, so it was real easy to say, no clams, or no mussels. They gladly offered substitutions. The service was outstanding. Crown Grill: Excellent service. I'd always drop off my wine a few hours before our reservation, and it would be decanted, waiting for us when we'd arrive. I had the lamb chops twice , and they were cooked perfectly. My wife had with the filet each time. Only once, did she have to send it back for being under-cooked. It happens every once in a while, and they took care of it. The entire CG staff were kept busy all night. Princess would go broke if they had to pay these folks by the mile. Vines: We enjoyed 2 flights of wine, and the pricing was very reasonable. Service was perfect. MDR: We had dinner there once, and were seated in a section that didn't have a waiter. After a few minutes, the Maitre D' asked us who seated us there, and quickly found a waiter to serve us. He did a great job, even without the help of an assistant waiter, but we found ourselves missing the friendly faces of the servers on the Lido Deck. The Ship: They are keeping her up nicely, always busy working on something. They are dealing with a/c issues in both public areas and cabins. We needed someone to fix our a/c the first night at around 11:45pm. They adjusted everything, and it was ok for the most part, but not 100%. Fans were offered, we declined. Our cabin was R745, the very last inside on the starboard side, which we absolutely love due to it's location. Three steps up, and you're at the terrace pool. We liked to call it our own private balcony. We ate breakfast and lunch up there most of the time, and there's always someone willing to bring you a drink or take your plates away. Every member of the food & beverage team we encountered on the Lido Deck, were delightful. Service was excellent. The Crew: Everyone seemed to be in great spirits as they had just finished doing months of 7 day Caribbean sailings, and this was a big change for them. New ports, cooler temps, and a week off from dealing with a turnaround day. We rarely encountered any lines or delays going here or there, because we learned a long time ago, that the early bird gets the worm. We were usually off of the ship while most were just showing up for breakfast.We walked between 5-6 miles each day in port. In a stop like Charleston, it was nice to walk and see everything and be back on the ship before it was too hot. How do you avoid an hour long line to buy ferry tickets in NYC? You download their app, and buy your tickets on your phone. I realize that some folks were miserable on this cruise, while others, like us, hated to leave. It's all up to you how you want to spend your time. Do you spend the night complaining, or do you choose your battles wisely and roll with things. I'll give you an example, there's a special drink I like on the platinum/elite lounge menu, I'd order it every day, and it was consistently made wrong. Instead of sending it back each evening while my wife drank her cocktail, we'd joke about if they were going to make it correctly or not each time. They got it right only once. A miserable record, but great folly for us. Some people seemingly take comfort in berating the help, I witnessed some doozies on this sailing. I would never let folks talk to my employees that way. So....if you don't like standing in lines, go before or after everyone else does. Don't get angry at the Maitre D because it's your anniversary and you can't get a window table. If it's so important to you, make arrangements ahead of time. Plan ahead, so you can enjoy later. You're on a floating hotel in the middle of the ocean, if you can't somehow enjoy yourself, you deserve to be miserable. Read Less
Sail Date: July 2019
Royal Seas. Let me first say that there is nothing Royal about this. Don’t let the pictures of the brand new cruise ships fool you. The ship we got on was rusted and corroding away. They called us with an all inclusive package that in ... Read More
Royal Seas. Let me first say that there is nothing Royal about this. Don’t let the pictures of the brand new cruise ships fool you. The ship we got on was rusted and corroding away. They called us with an all inclusive package that in reality, was nothing inclusive about. We gave them a credit card number that we knew did not have enough to cover the initial $1,000 so that it would be declined and they could leave us alone. Well they had a way around that and charged it anyways so that we were way over our limit. After 6 months we decided that this was not something we were interested in. After trying to get a refund, we were refused and told basically that we either take it, give it to a friend, or forfeit the money. After some deliberation we decide to just go ahead and take it. We should have just forfeited the money. There was a bunch of taxes and hidden fees that were not included in our all inclusive package. We also paid $300 to upgrade our resort on the island so that our food and beverages were included. We set our date, book our flights ($400 extra), and arrive in FT. Lauderdale. After also upgrading the rental car (because we aren’t fitting comfortably into a Kia Rio $170 extra), we get to our hotel that Royal Seas booked us claiming to be a Ramada....yeah like 10 years ago. Let’s talk about false advertising here folks. The room itself was spacious, beds were not terribly uncomfortable, but the AC only cooled to about 78 degrees. Top that with only 4 tv stations, and the late night drug deals in the parking lot....we were not happy. Then we find out the next day our “orientation” was actually a Time Share tour. Living in a tourist town we know what a waste of time that was about to be...but they hold our Cruise tickets hostage until you endure 2 hours of “OMG it wont even cost you that much and you get this and this and this” better known as we cost more then a car payment and will bankrupt you into a contract you cant get out of. Come on Wyndham, you could have at least put us up in your “resort” to sell us a time share. After leaving 2 hours of our life that we will never get back, we call Royal Seas to complain about the accommodations, at first we get a rude little girl who very unprofessionally hangs up on us. As business owners, rule 1, never be the first to hang up. After calling back and speaking to management, they acted like they were gonna put us through to HR to put a formal complaint against that person, but we were hung up again, and only after saying they didnt have anything else available. Needless to say, we packed our bags, found the best little AirB&B 1 hour away and hightailed it out of there with our cruise tickets. Honestly, the AirB&B was the highlight of our trip. On day 3 we make our way to the port to board the ship. We get there at 11, stand in line for 1.5 hours, get charged $150 (taxes, fees, taxis, etc) and board the ship. Only to not have our rooms ready so we are forced to be around a bunch of strangers while hoarding our stuff because, well, they let anyone aboard. After barely eating a down right terrible lunch buffet, we sweat our butts off on the outside deck so the claustrophobia isn’t as bad before finally getting to go to our room...Where we promptly tried to hide in for 3 hours until the dang boat finally set sail. Let me say this right here if nothing else, they do not tell you what’s included, help you out at all, or care if you are getting everything you want out of the amenities included. We were afraid to leave the room for fear of having to be charged anything extra and at 18% gratuity alone, no thanks. Skipping ahead to the next morning (because there are just some stresses that needn’t be said) at 830 we all but ran off the ship to the hot island Bahamian air where we had to wait on a taxi to our resort. There’s our first indication that Islanders are not very friendly, especially when you’re a different skin color then them. We were ignored and left waiting for the next taxi because one female driver decided we weren’t her people. The next taxi held 12 people in it, 12 hot sweaty people, barely working AC, and a 20 year old van in desperate need of shocks. 20 grueling minutes later we arrive at the “all inclusive resort” where we were told to make sure we have a day bag packed because for 6 hot miserable hours, we would not be allowed to check into our room. At first we were excited. there was music, white (ish) beaches, and clear blue water. We found our own spot along the beach and took turns in the water (after all, trust no one, especially islanders haggling with you on the beach for Conch shells, marijuana, and Cocaine...yes, cocaine which we were offered 10 minutes after stepping foot on the beach.) 2 miserable hours later we get our buffet lunch (mediocre) and proceed to sit around for 4 more miserable hot sweaty hours before standing in line for 45 mins to get room keys. After walking to the absolute furthest room on the island we are met with a nice cool ACed room, but missing towels which an employee gave to us about 20minutes after getting in there. 7 hours in and we were already dead sick of being trapped in this resort. After looking into tours, excursions, and tourists traps (dont even ask about them unless you got money coming out of your ass because thats honestly the only way you’ll afford anything) the next day we purchased a rental car. $85 with taxes, we set off on day 2 with the resort in the rear view. While we found our own private beaches, coral rehabilitations, and deserted roads, the island is dirty, poor, and literally a living garbage can. Trash everywhere, run down buildings everywhere, abandoned hotels. It was downright sad at the state of what could have been a beautiful island. Day 3 we return the rental to an extremely rude owner who decided overnight that we were no longer worth mannerisms and check out of our hotel to get back on the dreaded cruise ship. I will say the return home was not nearly as bad now that we knew what was included but still, Royal Seas isn’t even comparable to one of those little rescue boats hanging off of a Carnival cruise ship. Before they con you into spending your hard earned money, think twice and read reviews. Splurge for Carnival, or stay away from floating death traps that hold a thousand people who would shove you overboard to save themselves and make your own way. AirB&Bs include house boats if you wanna be on the waters. Just saying. Read Less
1 Helpful Vote
Sail Date: July 2019
I am a former cancer patient. I entered remission just a few months ago and had my leg amputated. This was my first cruise. I want to start off with the musicians. There was music for everybody’s taste. But I enjoyed ALL of them. Luisa, ... Read More
I am a former cancer patient. I entered remission just a few months ago and had my leg amputated. This was my first cruise. I want to start off with the musicians. There was music for everybody’s taste. But I enjoyed ALL of them. Luisa, Juliana and Juan in the Accidental String Trio were just...the only word to describe it was beautiful. Neil was singing and Jammin’ the reggae hits on the steel drums. And Rob was rocking it on the guitar. DJ JD with the hits. The Brassaholics with the amazing Maroon 5 medley. And the Latin Band covering latin hits. Emma, Layla and Francois brought so much energy throughout the whole ship. Vargus Mason with the jokes! T.A. Williams at the Piano Bar. Diana and other bartenders tending the bar at the Lobby very well, including the bartenders on Lido who also bring their energy to the ship. I tipped what I could. Next I want to say how much I really appreciate how kind, thoughtful, and caring the staff was. They always offered help. I don’t usually accept help but I made some exceptions. I also made some friends on the cruise. The whole experience is one to remember. They always had smiles on their faces, and always greeted as we cross paths. And as you’re reading this to all of the staff, I just want to thank all of you from the bottom of my heart. I hope I get to meet you all again. Cheers "Let your smile change the world, don't let the world change your smile..." - unknown "My cup is full to the brim, I could go on and on, the full has never been told" - Buju Banton Side Note: Im looking for a job also (galvancromeo@gmail.com) all photos are unedited Read Less
1 Helpful Vote
Sail Date: July 2019
The cruise was a treat for myself, my wife and Son (21). It started off great with a gentle cruise out of Venice capturing the views of let’s face it, stunning architecture. With purchased the all inclusive drinks package. Again ... Read More
The cruise was a treat for myself, my wife and Son (21). It started off great with a gentle cruise out of Venice capturing the views of let’s face it, stunning architecture. With purchased the all inclusive drinks package. Again what we expected no hidden nightmares. Ship Dated and in a poor state of repair : toilets not up to scratch along with the public areas below spec Sun beds dirty with no comfy option. Again we are Diamond members - should be a free option for regular members. Trips : Appalling: overly expensive with little to no quality. Absolute rip off I honestly cannot point out one positive thing other than the guide they were terrible for such a fabulous itinerary. We have complained to RCI via feedback however yet again no response. The food was average to good, entertainment was plain shocking! If you like Butlins but at sea then RCI are beginning to become exactly that. We thought Carnival were bad however this is now our worst Cruise. Avoid ! Read Less
3 Helpful Votes
Sail Date: July 2019
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you ... Read More
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you want the meat cooked but it’s never cooked to our preference and most things are cold when they reach us. We weren’t very happy that there were many times when we were hungry but there wasn’t any food available to us other than soggy fries and pizza that tasted like plastic. The dining rotations were so bad by day 3 we wanted to skip it and just go to the buffet but only to realize there is no dinner buffet! Desserts were unbearable! Breakfast buffet was so 1980’s. No gluten free options and it’s just a bunch of flour and sugary foods but are not even considered real food. We could choose either cheap waffle pancake or donut, with lots of sugary dressings, or we go for boxed cereal that aren’t even real food but synthesized. The butter wasn't even real butter it was margarine! People who care about their bodies and health and watch what they eat don’t eat these packaged processed foods. My daughters are gluten/corn/soy sensitive, they ended up having no appetite for breakfast. I am not sure about you but from where I live everyone is aware that eating like that causes obesity and diabetes. But I don’t mind eating that stuff if it’s good but it wasn’t even good! 3. Most of us were so seasick we couldn’t really enjoy it, and I have never been seasick at all on any cruise ship, not to mention one time I was on a cruise when I was in between first and second trimester. But this time I felt so sick I was lying down one time for 36 hours straight and one of the kids threw up right in the middle of the show that’s how bad the ship was moving and swaying. 4. The Club House was terrible, they just hand my 4&6 year olds iPads! For the money we pay we would think the people there would have been giving them some more interesting things to do but our kids come back and say they are bored because they just get an iPad which my 4 year old never got any instruction and isn’t even fluent in English, so she had no idea what she was doing and was utterly bored! 5. The UK customs clearance was unbelievable, we were in line for almost two hours only to have to give up because we didn’t want to miss the Lion King premier and then had to go back in the line again after the movie! That’s just really poor coordination, we wasted so much time and it’s quite obvious that people were pissed too. They even asked us if we had any intentions to work in the UK! As if anyone would pay 17000 USD just to sneak in and find illegal work? 6. Laundry was so frustrating when half of the machines would always be broken at any time! So the functional machines were scarce and people ended up having to bite or fight each other to use them. It just reminded me of my college dorms! And people were taking my stuff out of dryer even before I got the message from Disney Cruise app! I had semi dry clothing lying all over when I got there a few minutes before my dryer time is up! 7. When we got to Dover, the shuttle bus to Dover train station actually cost 10 USD per person including our small children, that’s 40 USD in total while local taxi which we ended up taking only costs 10 pounds! 8. For all the coffee at our dining rotations, it actually costs money! For a coffee to go with the dessert after our meal, it costs 2-3 dollars I think that’s just too obvious Disney is trying to charge for whatever they could. We paid 17000 USD for 7 days and we couldn’t get a coffee to go with our dessert? 9. The Disney Cruise wasn’t even very Disney, I thought it would give us the feeling when we walk into Disney Orlando but it was nowhere near. Other than the shows and occasional characters posing for photographs (which again costs money), nothing was Disney! No Disney Music, no Disney decor, no Disney colors, not even the famous Disney parade....which we actually had even at non Disney Cruise Ship one time, the Oasis. For 17000 USD I think we definitely have many other options. Read Less
Sail Date: July 2019
The ship it was built in 2012 and it still looked brand new, our cabin was spacious and well equipped. We arrived on 12 July 2019 and checked into the Movenpick Hotel, Amsterdam City Center, the next morning to Breakfast and finally ... Read More
The ship it was built in 2012 and it still looked brand new, our cabin was spacious and well equipped. We arrived on 12 July 2019 and checked into the Movenpick Hotel, Amsterdam City Center, the next morning to Breakfast and finally closed up all our bags ready to board the Avalon Vista to get settled. We had breakfast and prep for our Amsterdam Canal Cruse plus a walking tour, every day there was tours to a lot of the sights. The meals that were provided were very delicious, for those that didn't want a large meal there was a small were served in the Panorama Lounge, it was also the location for all the briefings for the next day’s activities and music/dancing. Each day was filled with tours provided by the cruise lines or optional fee. There were never wants for service because what you might want it was provided. The ports and shore excursions were very well arranged and informative. We know that it takes a lot of planning but the only disappointment was the day of disembarkment from the ship would we would like a mini tour of Basel. This was our first trip on a long ship but it won't be our last because we truly enjoyed it. Read Less
3 Helpful Votes
Sail Date: June 2019
Our bucket list cruise did turn out to be a "Cruise of a lifetime", but, not in the way we hoped. Arrived 3 days early in Amsterdam and had a wonderful time exploring that city. Embarkation was a breeze and we were delighted ... Read More
Our bucket list cruise did turn out to be a "Cruise of a lifetime", but, not in the way we hoped. Arrived 3 days early in Amsterdam and had a wonderful time exploring that city. Embarkation was a breeze and we were delighted with the cabin (11134), initially. Evenings were interrupted by folks playing basketball dspite the sign stating activities were to end at 5 PM. So easy to fix, just put the balls away! Dinner the first evening in the Summer Palace proved to be on par with an Applebee's. Formality of service proved to be nonexistent, quality of food was mediocre. Exploration of other options proved more fruitful, specifically, Indigo and Cagney's with formally trained servers. The entertainment, overall, was quite good. There wa an acrobat male and female team that were incredible. The ships crew of singers and dancers were on par with other cruises. Their "Legends" show was outstanding. Activities were spotty, poorly timed and some never happened. Service was subpar compared to other cruise experiences. Having numerous mishaps it appears that communication is their biggest pitfall. All mishaps (but one) were rectified, but, only after having to be (begrudgingly) a squeaky wheel. This was a repositioning cruise that came up short as one of the ships engines experienced problems that were not rectified. Our cruise ended 2 ports early and missed another enroute. This was my first Norwegian cruise and will be my last. Poor communication, training and management failing to manage seems to be the primary problem. Yes, a cruise of a lifetime and one that will never be forgotten. Read Less
1 Helpful Vote
Sail Date: June 2019
Our trip started in Hamburg, Germany on June 21, 2019, stopped in Southampton for the day on June 24 and onwards to New York arriving June 30. The trip had 2 very different vibes: The Hamburg to Southampton segment had many more ... Read More
Our trip started in Hamburg, Germany on June 21, 2019, stopped in Southampton for the day on June 24 and onwards to New York arriving June 30. The trip had 2 very different vibes: The Hamburg to Southampton segment had many more families with "free range kids", noise, heavy patronage of the buffet, garbage on the floors, noise at night, kids running and knocking on doors, kids running free during the life safety segment, kids running down the promenade deck careening into guests and people sitting in chairs etc. Adults with loud voices and shouting in the public rooms. The Southampton to New York a quieter more refined experience with the amazing guest speakers and quiet conversations among guests. QM2 is an experience of a life time and each time we take a TA on the QM2 it is excellent, unique and designed to link the guest to the sea. The QM2 is the way a ship should be. QM2 did not disappoint - but we would say the food in the MDR and the Kings Court buffet was a significant step downwards from our last TA 2 years ago. Cunard, improve your general food offerings, make it the same as Celebrity. Your general food offerings should not be less than Carnival. Other than that, the QM2 was excellent. The positives: * QM2 is a ship, not a Vegas hotel. * There is no end of vistas so that a guest can feel and smell the ocean. The open wing deck under the bridge is simply amazing. Modern cruise ships are designed to keep guests looking inward so they can spend $. Well done Cunard. The step down stern open areas are spectacular and well patronized * A real promenade deck, enough said. It was heavily patronized. * Cunard expects guests to be able to entertain themselves during the day * This is a ship for intellectuals - meaning the amazing guest speakers and library enable guests to learn about the world. The guest speaks spoke on - being an envoy in Moscow in the cold war, a London theater actress speaking on the hidden gems of London, WW2 submarine technology and deployment in the war. What a joy versus the nonsense on modern cruise ships. * The historical boards towards the bow area recounting the glory days of the Queens and transatlantic travel * The service was excellent, excellent. The amount of staff, their training, their demeanor etc was top notch - a step well above our last QM2 TA. To be frank, the service in the common areas were as good as our trips on Crystal and Oceania. * The extra charge restaurants were - excellent. The Veranda was the equal of the steakhouse on Oceania. The most amazing food was at the Alternative restaurant located in a part of the Kings Court - Cunard, you have a winner here. There are themed nights - Coriandor, The Smokehouse, Azetec and Bamboo. The food was the very best I ever had on a ship period. Better than Crystal or Oceania. The tastes were sublime, the presentation, the quantity, the service by the hand picked staff was first class. There were Grill level guests there and many said they would abandon the Grills and book a non Grill and simply enjoy the extra charge Veranda and Alternative dining. * The officers - they were visible and pleasant and stopped to answer questions. * The Golden Lion fish and chips and the Indian food put most cruise ship venues to shame * The music on the pa was excellent - just loud enough, classic to modern. Excellent choice. Entertainment was good. * Well - the kennel. Being on the pool decks at the stern and hearing the dear dogs barking from time to time as they were out with their fur parents was to die for. It humanized the ship - it was a great hit with guests. * The sheltered balcony cabin was well maintained and very cozy. * The size of the public areas, the amount of space per passenger is amazing. * QM2 rides like a dream, never felt her move. * The side corridors on deck 3 which have tables for games and chairs for sitting. These areas are the closest to the ocean level and are amazing. * Smoothies and detox beverages in the Kings Court area - excellent * Room service was good. The chopped fruit salad was excellent, as good as the chopped fruit salad on Oceania. The pain au chocolate was not bad. Coffee was excellent overall with real cream Negatives: * Boarding in Hamburg - The Grills class passengers walked right in front of the non Grills class long line up to gain access to the check in staff. Disrespectful. Have a separate check in line for Grills guests. * Food in the Kings Court. Not good. Cheap looking, cheap taste. The hot dishes, breads, cold meats etc were set out - no garnishes around any of the food serving stations - just cold looking plates on a hard surface with no visual appeal. Simply the worst looking and worst tasting buffet I have seen. A steep decline from my last QM2 TA. The breads were the cheapest quality you could imagine. The cold meats were cheap. We had no interest in eating there. The realignment of this area was much better than before, the food was not. * The MDR. Fabulous room, the best on the seas. The staff were excellent. The food was not. The food size, garnishing, taste, quality was average to poor. The onion soup consisted of a dry powder soup base with a few onions. Served after was a small round bread piece with a few cheese shreds. Awful. It was returned. The protein portions were small and dry. Salads were small with minimum garnishes. The food did not live up to the amazing room. * The carpets since the refit are awful. The orange and yellow down the main corridor was glaring and cheap. It was the carpet in the cabin floors (all decks I think), beige on the right side trending towards a pattern and deep blue next the cabin doors. The carpet looked awful and cheap. Who needs beige carpet in a high traffic area? The carpet looked like you would have got it at the Dollar store. * Ah, the infamous post cruise mini bar in the room charge. Got dinged for $18.29 for a mystery charge. Will not be paying it. _______________________________________________________________ Having cruised since 1989, on the mass and luxury lines, we enjoy Cunard for the value it represents and the great itineraries and the real ships they provide guests. All cruise lines are cheapening their products. Cunard is as well. Cunard is best suited to guests who enjoy being on a ship, who wish to behave in a classy way and dress a bit better than the anything goes mass cruise lines. The Cunard guests are well travelled and well informed. If you want Vegas at sea, loud techno music, drunk guests due to the beverage packages etc do not choose Cunard. Read Less
4 Helpful Votes
Sail Date: June 2019
We had always wanted to try a Trans-Atlantic. Even the 5 Sea Days in a row weren't bad, as there was a lot of choices to keep you busy. We loved the intimacy all-around on the Pacific Princess. The "Old World" theme of ... Read More
We had always wanted to try a Trans-Atlantic. Even the 5 Sea Days in a row weren't bad, as there was a lot of choices to keep you busy. We loved the intimacy all-around on the Pacific Princess. The "Old World" theme of decorating made the entire ship very elegant. Our cruise director Lynn, was the most personable and energetic we have ever been around! The captain came by dinner several times just to stop an visit. The excursions were all Princess - and they were just what they promised! We could not have asked for better food! I have special dietary restrictions and they took excellent care of me - in the dining room, up top on the grill, or in the buffet. All Ii had to do was mention my problems, and they catered to every need. The waiters were so friendly. One, Alfred, gave you a hug and smile - no matter where you ran into him - even on shore! We loved every minute of this cruise and the scenery was just breathtaking as well! Read Less
6 Helpful Votes
Sail Date: June 2019
My wife chose this cruise because of the itinerary. Nineteen ports in 25 days was the determining factor. The interior of the ship is a different design than most ships we have cruised. The music theme throughout puts a music alley on ... Read More
My wife chose this cruise because of the itinerary. Nineteen ports in 25 days was the determining factor. The interior of the ship is a different design than most ships we have cruised. The music theme throughout puts a music alley on the second level. Four entertainment rooms each with a different musical genre encompass this level. Then main stage too is different. It is theater in the round with screens as a backdrop which could digitally do anything. Here is the failure of this entire concept. One night only there was a performance called Humanity that utilized the technology of this stage. This show was five star. Most of the other nights a solo artists performed such as a flautist or singer. Even worse was the nights Folkloric shows were staged. Mediocre at best was the theme of the main stage. Activities included bingo, twice during the 25 days Majority Rules was played. Otherwise there was a list eg. ping players meet, bridge players meet, etc. the bottom line is this was a a really substandard performance by whomever was in charge. The service staff was outstanding. The ship was super clean. Dining room staff was great. The buffet servers, waiters etc were five star. Food, yes there was variety and it was well prepared. We only took one shore excursion with Holland. I book most tours before I leave home because Holland America tours are pricey and the groups are large. Rijeka, Croatia was a poor choice for a port. Originally the port was to be Ravenna, Italy but got changed to Rijeka. Google Rijeka.....nothing to see or do there. All of the other ports were quite good. I was unsure of going with Holland America because if it’s reputation of serving the 80+ cruiser. Thus cruise had every age group represented. Summertime is family vacation time. We would have given the rating of a ten if the entertainment was up to par with other cruise lines. Instead we gave it an eight. Read Less
2 Helpful Votes
Sail Date: June 2019
This cruise met my husband's desire for an eastbound trans-atlantic cruise and my desire to visit Iceland and Shetland. It was lovely! The seas were surprisingly (to me) calm. The Pacific Princess is a lovely "small" ... Read More
This cruise met my husband's desire for an eastbound trans-atlantic cruise and my desire to visit Iceland and Shetland. It was lovely! The seas were surprisingly (to me) calm. The Pacific Princess is a lovely "small" ship, very different from the bigger Princess ships like the Regal, but it was great. The ports were all interesting and could easily be explored on one's own if one chose not to take a tour. There was plenty of entertainment and often the entertainers visited the Casino (Crooners) bar for some impromptu singing---not something I've seen on the bigger ships where it's a lot more impersonal. We enjoyed the Pacific Lounge on the top deck for amazing views while sailing and while in port. The food and the service in the dining room and the bars was all quite fine. The Casino is small but seems to do the trick. I highly recommend this ship and this itinerary. Read Less
Sail Date: June 2019
We chose this cruise for the Itinerary that it provided. A fantastic selection of ports and we loved every one. It was magnificent leaving Venice at dusk. We walked around a number of ports that we had been to in the past Kotor, ... Read More
We chose this cruise for the Itinerary that it provided. A fantastic selection of ports and we loved every one. It was magnificent leaving Venice at dusk. We walked around a number of ports that we had been to in the past Kotor, Dubovnik Santorini and Mykonos and took some private day trips to Messina ( Taormina ) , Naples (Positano and Sorrento) Livorno (Florence )and The Tuscan countryside. Ships tours are too expensive. We had travelled on the Star so had some idea of the layout of the boat. We travelled with 2 other couples and all found the Jade an ideal size for us. It was a plus that there was an adults only swimming pool and used this after a hot day out. The Balcony cabin on level 11 ( mini suite) was a really good size and it even had a full bath. It was close to everything and we would willing stay there again. We ate in 4 specialty restaurants and we mainly breakfasted in the Garden Cafe and often had dinner in the main dining room The Grand Pacific. We booked a number of time slots for dining online before we joined the ship. The food was lovely and served by very friendly and helpful staff. We have absolutely no complaints re food or staff. Our favourite was Le Bistro. We had the drink package which was excellent value and there is no big shock when you get your final bill on leaving the cruise. Entertainment was good, we attended 6 concerts and loved Victor Michael. Read Less
11 Helpful Votes
Sail Date: June 2019
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
15 Helpful Votes
Sail Date: May 2019
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 ... Read More
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 Seniors with our party..one of them a "Diamond RC" member. We aren't typically cruise people, but we wanted to participate with this one for the aging members of the family. We are Luxury Vacationers and Platinum Marriott Members. We enjoy fine food, fine wine and luxury amenities. Yes, the Ovation is a sparkly new ship. The balcony stateroom was adequate, the staff were quite nice. That's all the positive energy I can put into this review. The biggest disappointment..BY FAR...was that THIS Alaskan Cruise did not get to see the glacier we had on the itinerary...This ship is TOO BIG to get to the glacier!! So I'll bet no one will ever see the glacier if you take this ship! The 3 other ships that sailed with us all went to the glacier. Also, the same cruise the week ahead of us didn't go to the glacier either. Safety aside..this was THE hallmark of the trip. If they couldn't do it, they should've told us ahead of time. Right off the bat, they want your individual picture! Not because it's " A time to Remember" ...it's all about facial recognition. Don't believe it's true? Think again! For beginners, the embarkation was total chaos, stress and disorganization from Seattle. The seniors were exhausted and so were we. The dining experience.... Some of our family were staying in Junior Suites...They ate at a separate dining room every night. We were not allowed to attend that dining room. So unless we wanted to pay the upcharge for a specialty dining venue we never ate dinner together....NOT ONCE! So we did lunch together instead. Here is where we ate our meals and our thoughts on the experience.... Where ARE the fantastic Buffets? The ice sculptures? The shrimp towers? The chocolate fountains? Not on this ship! None of it.... We ordered coffee/Juice & danish from room service each morning..free with a tip. OK Windjammer is like a hospital cafeteria. Food was Eh... Cafe Two70 another hospital cafeteria. Food was Eh... Cafe Promenade 24hr coffee/ stale pastry & Sandwich shop is the size of a kiosk at the mall. Nothing special here. Chic MDR dining where we ate dinner was ok, staff was very attentive. Average food, nothing special, didn't leave hungry. Solarium Bistro Breakfast to order was a hidden gem in the mornings and decent. Solarium Bistro Dinner...not that great. Eh... Lunch in the The Grand was ok, good place to gather if you are with a group. The smoking/vaping sections of the ship. If you are a smoker, vaper or enjoy a cigar...Beware! There are only 3 places on ship to indulge in your stress-reducing cigarette. #1 The 5th Floor patio near Vintages Wine bar- the quietest place and most difficult place to find (but closed many times for cleaning?, without any cleaning going on?) #2 The 14th Floor open air hallway between the Solarium and Splashaway Bay. This is quite a hike from most staterooms. Not a favorite place to go. #3 The back left section of Casino Royale if you want to be out of the weather & wind. Another not-so-favorite place to go, but nice at 6:30 am if you'd like a little peace & quiet. Night time activities were mediocre at best. We usually ended up in the Music Hall for a silly game or two and some music...not as good as my local bar. Schooners had some nice piano music. We never did see any of the shows. They were booked up from day #1. We did the Skagway train excursion, which was nice. We booked that several months in advance. The " Refreshment package" was expensive, but covered all of our bottled water & Virgin Mary drinks & Mocktails. We also used it for other mixers because we purchased a few "Royal Gift" packages of Absolute Vodka for our room so we could mix our own drinks. We also brought on 2 bottles of wine from port on embarkation day. The others with us hardly got their money's worth from the alcohol packages they spent almost $1,000 on. Most of the bars were closed during days in port. FYI... The PUSH to SPEND MORE ! OMG!!! The constant push to spend more money blew my mind! As if you haven't spent ENOUGH already!!!! Every activity is put in place to help you spend more money. From the "Smokey-Eye" Demo (to purchase Urban Decay Makeup Pallets) to the Seminars. They want you spending..spending...spending! Even the TV stations...non-existent so you are out spending instead of watching tv. VOOM Experience..=...DOOM Experience...need I say more...totally NOT worth it. Even in an emergency. Formal nights....FWIW what is the point? Nothing special...No fancy dinners here or reduced drink prices...Just more opportunity for pictures to sell you later. The Captains Reception....Hahahaha....reception? I though most receptions came with a drink and a small bite? My mistake. Ports..Interesting tourist traps...bought a few things, saw a few things, drank a beer, ate a lunch....maybe did an excursion....got back on ship This is just the tip of the iceburg...haha..But you've got the idea. Perspective...If you're a cruiser, you'll always be a cruiser...it's your thing. No offense, but I just don't see how this is a relaxing or pampering way to vacation. I would not classify this as a Luxury Cruise. When the bills roll in and begin to hover near the $8,000 mark and we have nothing special to say about this vacation, that's just sad. I can put a much better vacation together with 1/4 of the money we spent and say.."I have had a vacation"...Ahhhhh. Read Less
11 Helpful Votes
Sail Date: May 2019
This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard ... Read More
This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard elements and plenty of cosmetic maintenance. We understand that it has been built as a translantic ocean liner, but the entertainment and the activities did not meet our expectations for 8 days full sea sailing. The food was great in term of quality, quantity and dining experience. We can't say exceptional or outstanding tho. Although, the customer service was pleasant by the staff in the public areas and the cabin alike, the senior management did not show positive courtesy or professional attitude. We had an incident on board for which the ship had to divert to Halifax and transfer an ill passenger, so we made it to New York with 5 hours delay. Unfortunately, at Brooklyn Red Hook embarkation on Friday, the customs and passport control process was utterly unorganised and disappointingly slow. It was a major complaint from most passengers and we heard a lot of unprofessional issues. The CPD officers lost a British passport while processing one passenger entry clearance between them, and they initially refused to admit liability, then they asked him to request an emergency travel document from the British consulate after four hours in order to catch up with his flight back to UK on Sunday. Cunard staff did not offer any help or assistance. We have decided to conclude our cruising experience with Cunard for the time being because the cruise line is not making any effort in diversifying their clientele, and providing extra excitements to middle aged passengers and young people. The planetarium, the Gym and the Swimming pools were extremely under used, and a lot of outdoor space was not utilised during this cruise. If you suffer from sea sickness, this is one of the most stable ships we have ever been as far you booked in the middle low floors. Read Less
18 Helpful Votes
Sail Date: May 2019
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted ... Read More
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted to the priority line. Walked on the ship to be told “the lift is over their, like “get on with it”. Walked around aimlessly for a bit and really found my cabin (943) by chance. Cabin was clean, bathroom tiles were dirty. A welcome was conspicuous by its absence. Food in the Queens Grill was like clockwork .. boring and on numerous times Luke warm. I never got the Gala Nights. Put on a DJ to eat dinner, nothing else, I expected the captain to sit with us or a gala ball for the Queens Grill ... nothing. What was very surprising is that during the entire trip not once did any management come to us to say “welcome” or “how it the trip” .. there was no discerning quality, they just wanted your money. So where was “packing and unpacking, or a morning pot of tea” .. didn’t exist. The evening canapés delivered to the room were simply low grade pate or other stodge. Cut my leg badly on the edge of a chair on the deck and asked a crew member to get me a plaster, he just walked away. The whole experience felt like a Chanel Ferry crossing .. once you leave the ship in New York you are on your own. There is NO assistance to locate your baggage or assistance with carrying. We are elderly and really struggled through the immigration hall and border controls to the chaotic outside with NO assistance to find a taxi .. total chaos. Read Less
9 Helpful Votes
Sail Date: May 2019
We have sailed Azamara a number of times and really enjoy the on-board experience. This itinerary attracted us because of the variation in cultures and climate. The embarkation was very smooth and we were quickly processed. . Because ... Read More
We have sailed Azamara a number of times and really enjoy the on-board experience. This itinerary attracted us because of the variation in cultures and climate. The embarkation was very smooth and we were quickly processed. . Because of an upgrade, we were staying in a Club Continent Suite as opposed to our usual Veranda 2. We really enjoyed the extra space, but did not utilize all the perks associated with the Suite. One of the perks was complimentary dining in the Specialty Restaurants, a choice we made for four of the 14 nights. For other dinners, of course, we ate in Discoveries (the main dining room), and on the Patio. Most breakfasts we frequented Windows, the buffet area. We were very pleased with the food in all the venues, especially the attention paid to certain food intolerances that limit some of our choices. One of the attractions for us on Azamara is the friendly and attentive service on board..From the room stewards to the waiting staff in the dining areas, this cruise was no exception. The friendliness is true of most officers as well. Although not noted for entertainment, in this case Azamara provided some of the best we have enjoyed. From The Azamazing Evening to more casual events, we found a lot to enjoy. Hard to pick out a port that was more enjoyable than the others. Because of our travelling through four countries, each port provided some interesting contrasts. As we sailed further North the weather cooled and rain became a sometime occurrence. That added to the variety of experiences on this itinerary. We participated in only two shore excursions. The trip to see Bayeux and its famous tapestry was well worth the cost. The walking tour of Cadiz was good but not amazing. In both cases we were travelling in relatively small groups. Most of the ports were quite accessible for those who wanted to explore on their own, and Azamara provided free shuttles where needed and appropriate. As part of that service, usually there was a guide at the drop-off points with maps and helpful suggestions. After sailing up the Thames the previous day, disembarkation at Greenwich was a little more complicated than at most ports. But the staff on the ships had it well under control, and there was a surplus of attendants on shore to assure that you made your connection with taxis for the airport, for travel home, or for extended stays in London. For the reasons above, out of 18 cruises this was one of our favourites. Although the itinerary is not one of the common ones offered, we think others should give it serious consideration. Read Less
2 Helpful Votes
Sail Date: May 2019
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the ... Read More
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the four of us I believe it might not be should you have more than four people. The service in our suite was superior and give most of the credit for that to our concierge Dilip he made sure we were happy and brought everything we could wish for, he helped us get off the ship very easily at the different ports of call he escorted us off at each port of call.Dilip also helped us get to the entertainment we wanted to see. My only regret is that I purchased a spa pass I probably would not have purchased had I known that the roof of the Haven Center Spa was covered, on some other cruises sometimes the roof area of the Haven Pools have not been covered and it gets too cold. The food was excellent and the spa services were very good, however they did not have acupuncture on this cruise, which really disappointed me as that was one of things I was really looking forward to. I got a shave and tooth whitening from Lynda and she knew her stuff it was the best I have ever had, she is brilliant. The other spa treatments I had where three massages from Rumbi, Should you need a massage she is the best. ‘:The food was very good especially at the specialty restaurants.9 Read Less
12 Helpful Votes
Sail Date: May 2019
Wanted to revisit Japan, enjoy TransAtlantic sea days, heard wonderful comments re: Crystal. This cruise was spectacular in both food, lectures and personal service. Have been on 50 cruises over the years and found the Symphony to be one ... Read More
Wanted to revisit Japan, enjoy TransAtlantic sea days, heard wonderful comments re: Crystal. This cruise was spectacular in both food, lectures and personal service. Have been on 50 cruises over the years and found the Symphony to be one of the very best! Personal service from the luggage delivery to the transfers to and from the airports were truely first class. The employees knew who we were by the second day and their courtesies were most appreciated! Food was excellent everywhere we ate on the ship! Speciality dining was excellent and available most of the time! Lectures were outstanding, this trip highlighted “Hollywood” personalities and the history of musical and dramatic performances. Former astronaut, military general, nature photographer, song writers and well known performers! Ship is spotless and refreshed daily. Always a crew member around to answer question, give directions and offer a hand to complete any task! Ships excursions were excellent and timely! Cabins are nice, clean, comfortable and very quiet! Would suggest taking a small stool to help older or mobility challenged guests to get in and out of the tub-shower! Embarkation and Disembarkation were a snap, many crew members to help with baggage and porters were easily available! First cruise on Crystal and hopefully more in the future Read Less

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