My wife and I are veteran cruisers. This was probably our 20th cruise. This was, by far, the worst cruise we've ever had. It was obvious that Ritz has only been in the cruise business for a year. For the money, I would pick Seabourn, Crystal and Silver Seas 10X over this experience. The communication was the poorest we've ever had and the ship was boring. We scoured our dashboard weekly and ...
First of all I would like to say that we are both Diamond Cunard World Club members. We were passengers in Princess Grill on the short segment from Southampton to Hamburg October 20-22, 2023. This was the absolute worst experience I have ever had on a Cunard ship. This was our 12th sailing on QM2 and 34th cruise with Cunard. QM2 was scheduled to enter dry dock the morning we arrived in Hamburg. I ...
That’s the sound of our hopes and dreams crashing…we had anticipated this trip for several years. Regents promises (taken from its website” exquisite meals, refined service and exhilarating shore excursions” but we found it was anything but.
The rooms in the boat are very nice, but that’s where the luxury stops. The food was not up to standard and the tours were not well thought out; it ...
Ship was fine. Food was pretty good, some hits, some misses. Excursions were well organized, and for the most part, the local guides were quite good. Service in the cabin and bars was excellent. Some restaurants and stations had better servers than others. Internet was the worst of any cruise ship I have been on. Guest relations is where the ship totally fails. Azamara needs to clean house ...
My husband and i have been cruising for over 30 years and our experience with cunard was the absolute worst. we would never sail with them again nor would we recommend them to anyone.
Our issues with the line began well before the cruise departed. their web site is difficult to navigate and provides only the minimal amount of information. our cruise fare included a beverage package and a ...
Would not cruise with them again. Food mediocre especially buffet lunch and two of the restaurants charged $60 and another $40 per person in the evening. Champagne served was Axel Yaz !!
On the third day was informed they had run out of Axel Yaz and they were trying to push Prosecco. It was an expensive cruise but in our opinion not worth the money. The suites were okay but nothing special. ...
Cruised on Oceania a few yeas ago and decided to book with them again. This was a mistake. We had a penthouse suite, it was okey. The mattress was well past its prime. It's a beautiful ship and the service was first rate.
The line advertises the best cuisine at sea. I was not impressed. There are four speciality restaurants: the only one that was outstanding was the Italian restaurant. The ...
I don’t know what ship the last man reported but my experience on Crystal Symphony was terrible( may be he was a travel agent and had a subsidised journey
Anyway to keep it short and sweet the ship is not fit for purpose yet.. it has had a refurbishment of cabins but it is an old ship that vibrates terribly.. I will just list the problems I had for the 8 day cruise
My cabin vibrated even ...
Dear Valued Guest,
Thank you for your honest feedback regarding your time aboard Crystal Symphony.
We sincerely apologize that your recent cruise did not meet your expectations. We are...
The ship was very nice and the staff on board were fantastic. The pool was much too small for the number of people on the ship. The restaurants were all very good. Without the issue I am going to address I would have given a rating of 4.5 out of 5. My major complaint and what puts a very bad taste in my mouth for this cruise line is the customer service after the cruise. I paid $250.00 U.S. (I am ...
Our first time on Cunard line, Queen Elizabeth, it will be our last, definitely no where near as good as what I expected.
The staff on board, we’re amazing ( but let’s face it they are working for tips) the staff who wore the white uniforms, didn’t even acknowledge you, they would look the other way or chat with the other person they were with so they didn’t have to acknowledge you.
The ...