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402 Luxury Cruise Reviews

I had sailed with Oceania before it was taken over by Norwegian Cruise Lines. This was our first cruise since then. Dining room service so horrible. I complained in writing and was approached by an Assistant Captain while we were dining ... Read More
I had sailed with Oceania before it was taken over by Norwegian Cruise Lines. This was our first cruise since then. Dining room service so horrible. I complained in writing and was approached by an Assistant Captain while we were dining with friends in the evening. He wanted to talk about my dining room complaint. When i suggested we do that at another time, he said he wanted to do it now (in front of my friends while we were dining.). I was so appalled I told him that I didn’t want to discuss it now and would he please leave. Spa had no attendant; locks on lockers were broken and didn’t work; no sign that the hot tub was co-ed and was under the Horizons Club where people could see you. Luckily I realized that before completely removing my robe. Engine trouble, electrical trouble, elevators not working; concierge service does not mean you have a Butler. The room attendant does practically nothing besides cleaning the room. The usual bathroom shampoos are one at a time. Attendants not allowed give you more. Shower is so small that it’s hard to turn around. I am tiny 5” 112 lbs. i had trouble. I can’t imagine a slightly heavier person or a really large person. Entertainment: Magician 3 nights, Ukulele player 3 nights. Very average. Singer/Dancers poor. Lectures: horrible Read Less
Sail Date February 2020
My husband and I are frequent travelers who have enjoyed many experiences on cruise ships. In fact, our most recent cruise was when we cruised the Mediterranean on the Insignia. It was a wonderful experience. So we were quite excited as ... Read More
My husband and I are frequent travelers who have enjoyed many experiences on cruise ships. In fact, our most recent cruise was when we cruised the Mediterranean on the Insignia. It was a wonderful experience. So we were quite excited as we embarked upon our January 2020, 12 day Caribbean adventure on the Sirena. Unfortunately, the trip failed to meet our expectations. Notwithstanding that we had booked this trip months ago, we were notified just weeks before embarking, that we would not be able to visit Antigua, (one of our highlights of this trip)and, instead Dominica was substituted. In view of it’s struggle to recover from hurricane Maria, we found Dominica to be a far less desirable destination. Shortly into the trip, our boat went dead in the water. The captain announced that the ship was having mechanical difficulties. Although he announced later that the problems had been resolved, it seemed, that, following this incident, the trip never really got back on track. To begin with, we were advised by the captain that our stop in Aruba (for us, another highlight of this trip) was canceled. Next, we arrived four hours late into Granada, and all scheduled excursions were canceled. And finally, as we headed back to Miami for the completion of our trip, we were again advised by the captain that we would be arriving another four hours late. In actuality, we arrived more than five hours late and our 8am disembarkation was delayed until 1pm, creating numerous logistical challenges for all passengers. Although the captain attributed the various delays and disruptions outlined above, to quote “headwinds and currents”, the winds and waters seemed calm and did not appear to affect the other Caribbean cruise lines, which completed a similar journey on schedule. Many speculated that the engine problem, experienced early in the cruise, was never fully resolved was the cause of the subsequent delays. In addition to the delays and missed ports, the service provided during the cruise was well below Oceania’s high standards. Early in the cruise we were informed that many crew members had contracted the flu. Accordingly, we were cautioned to frequently wash our hands and use disinfectant. Housekeeping left spray disinfectants in our room. As a result of this outbreak, staffing was limited and service suffered. For example, service delays resulted in unduly lengthy (2 1/2 to 3 hour) dining experiences that prevented guests from timely arriving at scheduled events. Although the healthy crew members, worked diligently to overcome the staffing shortfall, it certainly had an adverse impact on the quality of the trip. With respect to accommodations, we found our room on the concierge level to be clean and with adequate storage space. The room service provided by our attendant, Anna, was excellent. However, we found the bathroom space wholly inadequate and the tiny shower stall exceedingly uncomfortable. Further, the internet service was spotty and inadequate. Like, most of the guests, we were traveling as a couple. Yet, internet access was limited to only one person/device at a time. In order to get online, you had kick your partner off. Very frustrating. Definitely, Oceania can do better. In sum we found the trip to be disappointing and, as previously stated not up to Oceania’s usual high standards of quality. Read Less
Sail Date January 2020
Caribbean Flair - Oceana Sirena 13th - 25th January 2020 Having enjoyed previous Oceana Cruises to the Pacific islands we unfortunately booked the Sirena on the ill fated Caribbean Flair cruise on 13th January. On our ... Read More
Caribbean Flair - Oceana Sirena 13th - 25th January 2020 Having enjoyed previous Oceana Cruises to the Pacific islands we unfortunately booked the Sirena on the ill fated Caribbean Flair cruise on 13th January. On our second day at breakfast we heard a loud bang and the ship stopped. After 30 minutes dead in the water the ship was restarted and we very slowly sailed on. At midday the Captain announced the we had suffered an electrical fault and propulsion problems. As we continued to limp along the captain later announced that we would be unable to visit Aruba and suggested this was due to “currents and winds” so, we had the first three days at sea and we missed Aruba altogether. We arrived in Grenada four hours late, most of the excursions were cancelled, however, our Sunnyside Gardens tour went ahead but was concluded in the dark! On board, the enrichment lectures were anything but …. poor content read from a laptop and badly presented. The quality of food and service was not to the level previously experienced. Menu's became paper photocopies due to members of staff being quarantined with an outbreak of a virus - not confidence enhancing! The on board WIFI was weak and inconsistent preventing completion of the on board survey - sparing your blushes. On our return to Miami the ship continued to limp along and despite the calm ‘mill pond’ water and minimal breeze the captain announced that we would be three hours late into Miami (this turned out to be five hours late). The excuse offered was ‘currents and winds’ ….. had they made a 180 degree turn around? and were we not sailing with the Gulf Stream? It was very clear to everyone on board that the ship was still encountering difficulties, this was confirmed when we arrive in Miami to find that five other much larger ships had all docked on time despite the mythical Sirena currents and winds. Our Miami excursion was cancelled but fortunately we had an evening flight to London, I felt so sorry for passengers who had to franticly try and rearrange their flights home. We’re disappointed that we missed out on visiting Aruba, had cancelled and restricted excursions, the quality of food, service and experiences were poor by comparison to previous cruises, however, contradictory information and the lack of honest communication does not engender sympathy. No apology on board and no apology since our return is inexcusable, demonstrating a need for improved crisis management and corporate governance. Could you please respond with a belated apology and an appropriate level of compensation to redeem your somewhat damaged reputation. Read Less
Sail Date January 2020
Overrated., oversold..dated ship.. staff unprofessional... unorganized.. not a luxury ship at all. From the moment we boarded the ship( had to carry our carryon ourselves) we sensed something was not right. Although the weather ... Read More
Overrated., oversold..dated ship.. staff unprofessional... unorganized.. not a luxury ship at all. From the moment we boarded the ship( had to carry our carryon ourselves) we sensed something was not right. Although the weather stopped us from going to most of our ports, the crew certainly did not make up for what was lost. Finally got us to Dominican Republic( not planned) and they planned excursion only for 40 people ( ship held (295). So many of us wanted to finally get off the ship as we could not because if the weather. We asked the director to help us find another excursion and they simply would not help us. We had to find our own and transportation too Excuse was they could not get connect with any hotels or taxi service. In a manner of minutes we set everything up! It was bizarre. They just did not care. It just lacked in luxury as was advertised and sold. Compared to other ship lines we have been on Silverseas is really not top notch at all. The food was average. Service in the restaurants was very poor and communication with the staff was difficult. We had one server out of all, Jerry who was a professional and we tried to find him throughout the ship when we dined.. A wine tasting was planned one day at 11:15am? Why? Makes no sense. We even paid extra for La Dame restaurant which is highly overrated. No future trips will be planned with Silverseas. Read Less
Sail Date January 2020
Food was recycled several times to the point that it got spoiled. I ate gummy shrimp first night at seafood buffet and got food poisoning and severe stomach cramps. Before ten day cruise was over got food poisoning three times. Most of ... Read More
Food was recycled several times to the point that it got spoiled. I ate gummy shrimp first night at seafood buffet and got food poisoning and severe stomach cramps. Before ten day cruise was over got food poisoning three times. Most of cruise stayed within 50 yards of a bathroom. Most shore excursions were impossible to take as gastric problems existed. Every night at sea was very rougn but not Vikings fault. Service was mediocre which was surprising for the elite cruise line that Viking is supposed to be. This was second time on Viking and it will definitely be the last. Some waiters in dining room at night did not seem to care and service was marginal. When told that food was not good they just shrugged. Some staff and crew were super but a few bad ones spoiled the experience. Entertainment was marginal at best. One act was cruise director and another act was assistant cruise director. Everyone seemed to have several jobs. For the entire cruise it seemed that Viking was trying to cut expenses, most noticable in the food. Best entertainment was Lincoln Center String group. This cruise was definitely not up to Viking standards. Out of 65 cruises taken since 1070 this was the very worst! Read Less
Sail Date December 2019
We have been with Regent over 100 nights. In general we were treated like children and pushed around for tours, dining, the Mariner is poorly run in general. The management doesn't care and is openly hostile. This is the culture on ... Read More
We have been with Regent over 100 nights. In general we were treated like children and pushed around for tours, dining, the Mariner is poorly run in general. The management doesn't care and is openly hostile. This is the culture on this ship now and has never been the culture in the past. Our cruise was tremendously expensive and we did not have the advertised 6****** experience. Trouble on board this ship, BEWARE before you spend your hard earned $$$$. The gym and spas are dirty, hot and not ventilated!!!! The spa hounds you to buy packages when you cannot use them and the spa is very expensive. The spa is very small on this ship and has one bathroom. During our stay the spa bathroom was filthy. Service at the pool is dicy, sporadic and inconsistent. We are tired of having to flag down the help to get a drink, etc. Read Less
Sail Date December 2019
We went Queens Grill on a short cruise in December 2019. It cost a lot of obey but it was a special occasion so we booked it. It was awful from beginning to end. The butler didn’t even exist. We never saw him once. So although ... Read More
We went Queens Grill on a short cruise in December 2019. It cost a lot of obey but it was a special occasion so we booked it. It was awful from beginning to end. The butler didn’t even exist. We never saw him once. So although Cunard advertise this wonderful person who will pamper you good luck with that you have more chance of meeting Santa. He was meant to great us and show us to our room but we would have waited a long time for that ! He apparently unpacks your cases, books your excursions and things on board, pampers you and no problem is too big !!!!! Really that’s a complete joke. I am sure it’s false advertising just to suck you in. Supposedly you have an extensive pillow menu. But not in our cabin. I asked 3 times for extra pillows and they never arrived. I went to concierge and I called them twice but to no avail. I used the cushions on the sofa instead. Not clean but I couldn’t sleep without them. No one told us you have to ask for food off the a la cart menus for dinner at lunch time. So by the time we found out mid afternoon it was too late to order food we wanted for dinner. If the elusive butler had ever shown his face maybe we would have known this ? On our second day our room wasn’t serviced by lunch time and I had to call to get it done. Just another miserable experience to add to the others. So instead of gong for a lie down we had to go back out so the room could be cleaned. The worst thing was the stewards made up our room and stripped the bed taking our own personal belongings off it and put them on the floor while we were at breakfast and still entitled to be in the room. I had to ask them to leave as they wanted to stay and carry on when we returned. How this is acceptable I’ll never know but Cunard thought it was. Have you ever stayed anywhere where the room gets cleaned for the next guests while your still in it. ? I cried twice on that cruise as it was so awful. No one cared we were even there. So if you want to feel like you’ve wasted a huge amount of money feel undervalued and a nuisance. If you want to feel like no one is listening and that although you pay for a service you don’t get it then go ahead and book yourself on. My experience following the cruise was no better. They are only interested in making money not customer service. Read Less
Sail Date December 2019
We chose this as an add on cruise after going transatlantic on celebrity silhouette which was great. We had been on Crystal in February and had been highly recommended Oceania by friends so We thought Wed try it and compare. ... Read More
We chose this as an add on cruise after going transatlantic on celebrity silhouette which was great. We had been on Crystal in February and had been highly recommended Oceania by friends so We thought Wed try it and compare. Embarkation didn’t go smoothly as neither the travel agent or the cruise company let us know where they were leaving from and we were asking all up and down the docks and no one seemed to know. We booked an outside cabin and we felt it was tiny. Hard to get in and out of the shower. The entertainment was poor and they didn’t change the entertainers...citing, back by popular demand for the comedienne...we had already walked out of her first show. The best show was about the life and journey of the entertainment director. A member of staff in the little buffet beside the pool was extremely rude to us and we had missed breakfast so were a bit confused about getting something to eat. The food was our biggest complaint. One of us is dairy free , something most ships take in their stride, but this ship would wait till I was sitting at the table(and I filled in my menu 48 hours in advance) and tell me that almost everything I picked was not possible!!! Can’t be bothered more like. This ruined many mealtimes for me and I’ve never felt like that on Cunard celebrity or p and o...who will let me know way ahead if something can’t be done and recommend something else....finally I blew up but had to wait three hours before I could even speak to someone from pursers...not THE purser...who as I expected said sorry I’ll bring it up at the next meeting. I’ve had no written apology whatsoever or any further comments...not what you expect from this class of ship. Room service was great and 50% of restaurant staff okay...most don’t know basic things like checking if your food is okay and if it isn’t asking if they can get you something else...this happened when we both ordered lamb chops and couldn’t get them cut...so we went hungry.. Ports were caribean and the two tender days it took so long to get off we didn’t even bother. At night going for drinks the only music is in the piano bar but there are only about 30 seats so we could never get a seat so we would go upstairs and there was no music. Read Less
Sail Date November 2019
having done 23 other cruises this was the worst one,and one of the most expensive, tha cabin was very good,clean and comfortable,the public rooms were nice and good service,but thats were it stops,the 2 bars with entertainment was very ... Read More
having done 23 other cruises this was the worst one,and one of the most expensive, tha cabin was very good,clean and comfortable,the public rooms were nice and good service,but thats were it stops,the 2 bars with entertainment was very poor,very armaturish,the shows well thery were terrible not worth watching,i felt embarased to watch them.moveing on to the food its was like hospital food,poorly cooked very salty,bad menu planning and poor quality of meat.for 6 meals in a row they seved pork neck,diferent ways but they hadent been trained hoew to cook it,it was as tough as old boots.one night i complaned to the chef the meat selection was,pork neck chicken leg,meat loaf,and a sausage stew(which was also on at lunchtime) finding a table was like a allin wrestling compertition,and having bought the drinks package it was so difficult to get served so one had to go to the bar yourself(when you rang the bell on the table nobody came) aslo it is very anoying the amount of selling they do tables set up eveywhere,even in the afternoon over the tanoy of bargains to be had in the shops which were always on the move into lounges etc overall a very poor experience and i woud recomend you to avoid this ship Read Less
Sail Date November 2019
This is our fourth, and now last, Windstar cruise. The ship, the Windstar, is run down and tacky. The food was awful. The equipment in the “gym” creeky and poorly maintained. Lastly the shore excursions were often boardering on ... Read More
This is our fourth, and now last, Windstar cruise. The ship, the Windstar, is run down and tacky. The food was awful. The equipment in the “gym” creeky and poorly maintained. Lastly the shore excursions were often boardering on worthless. Internet? $245 a week for minimal and often nonexistent service. And all this for a premium price. Windstar needs to up its game considerably if it want to play in the premium market. Right now it a mid level experience with a too high price tag. Maybe it’s that the smaller ships aren’t as profitable but they have ignored the Windstar. When I complained, it took many tries to get an answer. The food was not fresh because we never docked in a port only anchored. Really? The poor satellite reception for the TV and internet was due to ground and sea interferences. Isn’t this 2019? All in all, it’s time to move on from Windstar. Read Less
Sail Date October 2019
Myself and my travelling companion recently completed a cruise to Hawaii on the Eurodam (29 Sep - 15 Oct 2019). Our trip was the most disgusting travel experience we have ever had. Our confirmed request for a table for two in the Dining ... Read More
Myself and my travelling companion recently completed a cruise to Hawaii on the Eurodam (29 Sep - 15 Oct 2019). Our trip was the most disgusting travel experience we have ever had. Our confirmed request for a table for two in the Dining Room was a shared table for four. After a ten-minute argument with our waiter on the first night, 29 Sep, I was told that we would have a table for two for the night of 29 Sep but that I would have to confirm it for each use thereafter. This was not acceptable. I told him (waiter) that I had a confirmed reservation in writing and would accept no other eating arrangements. In short, I wanted nothing extra but only what I’d paid for. Our confirmed dining arrangements were only implemented after extensive argument with our waiter, a Dining Room front desk supervisor and finally a supervisor at Guest Services three days later. In total, I sent two meals back and complained about two others while eating in the Dining Room. A bowl of French Onion soup that was cold and worse had no onions was sent back and a steak that was served over cooked and tough was also sent back. The first and second meal complaints that were the final straws that caused us to decide to stop eating in the Dining Room and to take all of our remaining meals in the Lido Deck Cafeteria, that was when I was served Beef Wellington that had been contaminated with a 2 cm wooden twig that had an end sharp enough to pierce my gum. I reported this to my waiter who shrugged off my concerns and told me that the piece of wood was the spice saffron used in the preparation of my meal. I don’t believe that the contaminant (twig) was the spice saffron. The only thing I'm certain of is that the consumption of a meal should not cause you physical harm. My gum became inflamed after two days and I was forced to treat it topically with an antibiotic ointment that I had purchased at a CVS during one of our Hawaiian stops. The second meal complaint was from my companion (made by me to he Dining Room Maître D on her behalf) who had been served an overcooked and tough salmon steak. The Dining Room Maître D spoke with me two days prior to the end of our cruise to inquire as to why we had stopped eating in the Dining Room - once by phone and twice in person. During our final meeting, in the Lido Deck cafeteria, I showed him the contaminate and told him about the two times I had sent food back and my travelling companion’s complaint of an overcooked and tough salmon fillet she had had on the night I complained about the Beef Wellington contamination. She didn’t complain about her meal at the time it was served as she was concerned about us being labelled “complainers.” The Maître D attempted to enter into a process argument with me about who told what to whom. I would have none of it and told him that if the only complaint that he was aware of was the one concerning the French Onion soup, then he had an internal communication problem with his waiters: A problem which was not my responsibility to solve. I had issues with the quality and safety of the food served in the Eurodam Dinning Hall and promptly reported those concerns to my waiter. A simple purchase of some body lotion for my companion turned into a significant irritant. The purchase was made at the Spa on Deck 9 at a price of 49 USD. Upon leaving the spa desk area I was called back and told that the actual price was 42 USD. The clerk told me she had voided the 49 USD room charge and entered the new 42 USD cost. I asked her whether it would be advisable to have a posted price list for their products to assist passengers and staff in these purchases (something which they did not have). She made no response. Two days later I received a phone call at 8:30 a.m. from the spa telling me I had to go to Guest Services to sort out my body lotion purchase as they were unable to remove the original charge and enter the final charge to my account. I went to Guest Services at 9:00 a.m. on the same day and received nothing but blank looks and process arguments. I demanded to speak to the same Guest Services Supervisor I had spoken to before and once she was made available, I told her the problem and asked her to sort it out. Two days later, the correct charge of 42 dollars USD for the body lotion purchase had been posted to my account. Guest services was difficult to deal with. I had to continuously shut down spurious excuses: Dining Arrangements, "We have 3000 passengers so you'll just have to accept it."; Mold infested bathroom, "We have 3000 passengers and when we can get to you, we will”. The arrogant, condescending and cavalier attitude of your Guest Services is something I've never seen before in any of my travels. I have traveled all over the world both as a former soldier and as a retired vacationer. I have never had such a frustrating and disgusting travel experience. My final Account Statement showed a credit of $49.70 USD which has yet to be applied to my credit Card. I have no confidence that it ever will be. Read Less
Sail Date September 2019
We chose this cruise for our honeymoon because of the raving reviews about the service and luxury of the ship and Seabourn. We were highly disappointed. Our room was probably the worst on the ship and this may be the main reason for ... Read More
We chose this cruise for our honeymoon because of the raving reviews about the service and luxury of the ship and Seabourn. We were highly disappointed. Our room was probably the worst on the ship and this may be the main reason for our disappointment. 843, next to a service area and below the pool bar service area. Crew started work everyday at 4 am. It was unreal as we woke up to horrific noise of dragging pool chairs and other noise we could not identify, every morning at 4 am. I am not exaggerating. We had to call and beg for the noise to stop and for work to start at a reasonable time. Seabourn did not care and did absolutely nothing to help us get rest or move us to an available cabin (the ship has vacant cabins). No one EVER returned our calls as we were told would happen or do anything to assist or make our stay better. I worked in hotels and resorts for over 15 years and there are many, many things that could have been done to make our stay more enjoyable. Our bathroom smelled like urine and items from the previous guest were still in the room including hair in the bath tub and shower. It was actually quite nasty as we were tracking where the long black hairs were moving around our bathroom each day as our room was supposedly cleaned. Our room attendant was really sub par and didn’t not respond to our requests. She actually asked us to leave 90 minutes before we were to vacate our room on the last day so someone could strip our bed. Come one! I mean we were already awake most of the nights as all of the luggage on the 8th floor was moved via the service elevator next to our room, and don’t forget the regular 4 am shift that was the loudest of the entire trip because Seabourn simply didn’t care as we were leaving in the morning. The coffee shop was wonderful! The Sushi restaurant food and service was wonderful and we ate there for lunch almost everyday. The Restaurant was excellent as well, for food and service. The entertainment wasn’t for anyone in our age range but it was excellent for the majority of the passengers in the 60+ age group. We knew this booking and it was okay because we wanted a relaxing honeymoon and quiet time together. Lots of puzzles, crosswords, and needlepoint workshops to do if you like that sort of thing. Seabourn could have selected better ports to visit as we were disappointed about the industrial working ports we visited on this cruise. More options for Marina days as there was only one and it was cancelled due to wind. I understand that most senior citizens may not be interested in marina day activities but since the rest of the voyage was really planned for them, have some options for active adults. The gym was small and had extremely limited options. We would have liked a peloton bike or two to use in the gym since there were no spin or fly wheel classes (or room for any). We did workout in the gym every day and did a 60 minute run off ship at the ports where we felt were safe places to run. Happy to be home and to get a good and full night sleep. Read Less
Sail Date September 2019
First of all, this idiot company planned an itinerary which would have brought us to a Korean port on a national Korean Holliday, something that should have been known well in advance. Then after paying for the voyage and the refund ... Read More
First of all, this idiot company planned an itinerary which would have brought us to a Korean port on a national Korean Holliday, something that should have been known well in advance. Then after paying for the voyage and the refund deadline passing, they tell the paid up passengers that the only Korean port is cancelled because it falls on a Korean National Holliday. How was this not known in advance? Why wait till everyone is paid up and then announce the itinerary change? Next, the food is the worst I’ve ever had at sea. Everything is unseasoned and cooked to death, ostensibly to please the many Australian/British passengers. The blandest food I have ever tasted - we’re talking “home-for-the-aged quality”. No herbs, no spice, no salt. It’s like they have a flavor extractor in the kitchen. Canned cat food would probably have more flavor. Deserts are hideous gelatin and cornstarch monstrosities - for example: we’re talking custard that is so rubbery you can take a spoonful, bang it facedown on a plate, and the custard bounces back without a dent — total over-gelatined rubber. Towels in the bathroom on this new ship are like sandpaper. How do you even find towels like that? The room is nicely appointed and modern. The staff seems nice enough, but are forgetful and disorganized. I would be asked 4 times by 4 different people if I’d like something to drink then watch all the tables seated after me get served while I’m ignored and have to get up ad go to the service area to get my own coke or water. Need silverware! Plan on getting that for yourself too. This happened multiple times during the first 5 days. I’ve got over a week to go with this terrible food and bad service. Worst cruise decision in 30 years of cruising. Carnival would have even been better. How did viking make the best cruise line list? Read Less
Sail Date September 2019
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise ... Read More
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise aboard the Voyager of the Seas which we boarded at Hong Kong. I have cruised many times with Royal Caribbean and have, in fact, been on this actual ship. All previous cruises have been excellent and of an equally great standard that I have come to expect from Royal Caribbean. On this part of the holiday we were joined by my parents who had travelled separately to Hong Kong in order to enjoy the cruise with my family. At no time were we informed that this ship was about to go into dry dock for a major refurbishment and serious repairs STATE ROOMS When booking this holiday with cruise.co.uk, we explained that while we were happy for my three sons to share a room, they were adults and, putting it bluntly, quite large! Adam understood our requirements and sold us a balcony grade cabin for myself and my husband and a panoramic suite that could sleep 6 for my three sons to share. At the time of booking Adam explained that he could not get a room number for the panoramic suite although he guided us to the ‘deck plans’ and explained it would either be state room number 1804 or 1814 on deck 12, just a few doors down from our state room. He explained that although room 1814 was officially a disabled cabin, it had much larger floor space so would accommodate my three sons. On our invoice, we were never provided with a room number for this room. We paid more for this room as it was so much larger. Upon arrival on the ship, my sons were allocated room 1852 which while panoramic, was not a suite that slept 6. The staff told me it could sleep 4 although we soon found out that with only two beds and one small sofa that could only be converted into a single bed, it only could sleep 3. The floor space was exactly the same size as our balcony grade cabin. The staff were very unhelpful explaining that there were no other rooms available as the ship was full to capacity. We later found out that there were actually 400 rooms unallocated on that ship that week. We believe we were miss sold this room under the pretence it was bigger than the balcony grade cabin and could sleep 6 people. We most definitely paid more money than our balcony grade cabin which was the same size. We expect to be reimbursed for this. LIFTS We were on the 12th deck so obviously lifts were a necessity. On day one, all of the panoramic central view lifts were suddenly covered in a green netting that stretched from the top deck to the bottom. We were informed that they were being repaired. We established, by talking to the engineers and taking photos and videos that these lifts were NOT under repair but were actually being ripped out in readiness for the ship to go into dry dock in a week’s time. Two of the other lifts didn’t work at all and one of those broke down completely within a couple of days. One lift wouldn’t go passed deck 10. Being on deck 12, I’m sure you can understand the inconvenience this caused not to mention the sight and noise of workmen carrying out a complete rip out right in the middle of your holiday FOOD - Windjammer There are many areas where food can be obtained and the Windjammer Restaurant is the self service restaurant on deck 11. The food looked plentiful and nicely presented however, it was nearly all cold and on occasions, undercooked. We were told that hot plates were no longer working and some of the ovens were soon to be replaced. This response did not help us in any way at all. My husband was continually frustrated to get a plate full of food, find a seat to sit and eat it, only to find it cold and disgusting. It was then that we noticed the lack of staff in the restaurant. Plates were not getting cleared away from tables, spillages were having warning signs placed over them but not getting cleared up and the water/tea station was continually unmanned. FOOD - Johnny Rockets We decided the only way to get a decent hot meal would be to pay the additional price in order to visit one of the 4 speciality restaurants on board. Unfortunately, this was also a disaster! We visited Johnny Rockets - a burger bar restaurant with a $10 surcharge. The place had few customers, the waitress spoke very little English and the chef was busy fussing over one beef burger when we walked in. We sat at the counter and tried to order - the waitress could not understand why we would want our fries WITH our burger - surely we would want them as a starter? We looked around and could see other guests munching on just chips and overheard them all complaining about when their burger was going to be served. This restaurant was advertised as an authentic, American burger joint yet the staff had absolutely no idea how burger and fries were meant to be served and consumed! We waited 25 minutes for the chef to cook the burger - we watched as he used his spatular to scoop up a raw chicken breast, slap it on the griddle next to our burger and then proceed to turn our burger with the same spatular. I don’t think any more needs to be said about Johnny Rockets other than it was a total let down. Again, staffing seemed to be the issue. FOOD - Sapphire Restaurant We had booked my time dining. This means that you can reserve a table the day before. This is a practice that I have often used and has always worked efficiently in the passed. On this cruise however, the queues of guests outside the restaurant all waiting to be taken to their pre-booked table was ridiculous!. You expect queues outside the other restaurants when there are allotted seated times - often a hundred or more guests would be waiting for the 6pm sitting and would then all be let in at once. But you do not expect this in the ‘my time’ dining room. Yet again, lack of staff was the issue. Once shown to our table we again experienced a lack of staff - no wine waiter or water waiter. I got up twice to get my own water. The one waiter we had was very over worked. When food arrived after a long wait it was often cold and inedible. We complained several times and eventually the restaurant manager, Ellen came to our table and listened carefully to our grievances. We told her we would be unable to risk eating in the restaurant again and would have to purchase the food package which enabled us to eat at the speciality restaurants at an additional surcharge. Ellen almost begged us to give her another chance to prove the restaurant was worth another visit so two days later we tried again. Firstly, the seven of us were showed to a table that could only sit five people comfortably yet they had squeezed seven place settings on. We complained and were moved to a table that could comfortably seat 12 guests although was only partially laid up for eight. Again, we had to serve ourselves water and again the wine waiter had to be called and called and when he finally arrived asked US to write what we wanted on his pad as he couldn’t understand English!!! Our meal was late and the starters were cold. We complained again but was told this time there was a severe shortage of staff and that everyone was doing their best. This was really not acceptable and made our complete dining experience on the ship appalling. FOOD - CHOPS GRILLE As the food and service was so appalling on the ship, we had no option other than to pay (at a considerable cost of £380 - invoice enclosed) for a ‘food package’. This entitled us to eat at the three main speciality restaurants over three nights. Unfortunately it appeared that most guests had the same idea so Chops restaurant was so busy we were only able to book the whole family in for one of the nights. We wanted to book for our last night but they had already filled their books by day two of the cruise!. Our experience in Chops was what we would expect from Royal Caribbean - food was beautiful, staff attentive and service fast. What a shame the rest of the ship couldn’t be like this and what a shame they were so booked up that we couldn’t enjoy good food on our last night FOOD - IZUMI Another of the three specialist restaurants was Izumi, a Japanese restaurant. Food here was very good - we noticed most of the staff from the Captain’s Bridge were in there. Unfortunately service was appalling. It took ages to get a drink and even longer to get the food. We wouldn’t have eaten in there at all had we been able to get a table at Chops FOOD - GIOVANNI’S TABLE The last on the list of the three specialist restaurants. Menu seemed limited and again service was far too slow. Our booking was for 8.30pm but we were left standing for 15minutes while the maitre d took someone’s order. Again, short staffed. STAFFING After realising that most problems encountered on our ship were due to staffing, we decided to complain at the main desk. Queues here were always long but after a 30 minute wait we were finally seen. It was established that the ship was seriously understaffed due to another cruise liner enlisting the more experienced staff in order to ensure their maiden voyage did not receive any criticism! We were assured that the staffon board were qualified although some were new to their positions. When we started speaking to staff, it came to light that a large proportion of staff had originally been ‘cleaning staff’ who had been bumped up recently to fill in for the short fall in serving staff. This would account for the amount of staff unable to communicate with us due to their lack of English. It would also account for the poor service being received in every area of the ship. In the spa area there was only one hairdresser working and he informed us that he had originally been contracted to work until December but had only recently been told that the ship was going into dry dock so would be leaving his position then. He said that the other hairdressers and spa consultants (there was only one who could give pedicures) had all left the ship back in Hong Kong SHORE EXCURSIONS One of the most important aspects of a cruise is the shore excursions. These excursions are advertised a few weeks prior to the cruise departing via an online brochure. The information available is fairly minimal. It should be noted that most excursions were marked as ‘booked’ before we even boarded the ship. It was established, once on board, that this wasn’t the case but unfortunately led to unreasonably long queues of guests trying to book tours at the tour desk. As it was unclear which tours would be the best to choose, we decided to attend the one hour meeting held on the first day in the ship’s theatre. This meeting is normally held by the cruise director where they explain in detail the different tours available, show a video of passed tours and generally help sell the excursions. If you are unable to attend this meeting, there is always a video on loop on your state room television. Ufnfortuanlaty, our tv didn’t work at first and once it did there was absolutely no mention of any of the tours on any of the channels - we complained at guest services but they were unsure what we were talking about. I assumed that possibly cruising to Vietnam was quite a new thing for Royal Caribbean and they were yet to produce a promotional video (?). Whilst still unsure what tours to book, we decided to attend the meeting in the theatre - this was a total waste of time as the cruise director was not on board. As a replacement, we were presented on a stage with a gentleman that spoke very little English. He embarrassingly read through the information brochure we had been given and showed some photographs that were also already in the brochure. He could provide no additional information and was unable to sell any tours. We complained to guest services who explained that the main tour manager was not on board the ship. All of the tours were very expensive so we wanted to choose the right ones. There were five of us (seven including my parents) so this could prove to be a costly mistake. We queued at the ‘shore excursions desk’ but was greeted with another member of staff, who while friendly, really didn’t have a clue about the difference between the excursions. It was quite apparent that Royal Caribbean were also using the cheap option when it came to docking the ship and rather than dock at the more expensive ports, were docking at the cheaper more industrial sites. This in turn pushed the price of the tours up as buses had to be taken with at least a two hour journey to get to any destination. To add salt to the wound, on our final day at sea, once we had sailed well away from Vietnam, the tv in our state room started to show videos of the trips we could have gone on! It was such unnecessary incompetence and due totally to a lack of staff CLEANLINESS OF THE SHIP When a ship docks and guests disembark for a day’s tour, it is normal practise to clean the boat and carry out necessary repairs whilst all is fairly quiet on board. This did not happen once during our whole cruise. It became quite obvious that no one gave a damn about the condition the boat was in or the cleanliness of the boat. Windows were left filthy and rust was evident everywhere. The ceilings in the main dining room were damp and stained and gave a general impression of a very unhygienic area to eat. Plates, cups and old food was constantly being left lying around and tables were rarely wiped. As well as the lifts being out of action there was also a problem with the air conditioning and constantly we would be tripping over portable air conditioning units placed around the ship. The outside of the ship was a total mess too and not once was the pully system lowered to clean the outside windows or ship. It was also very noticeable, as a previous guest with Royal Caribbean, that no effort was being made on the ship. No speciality events were on offer or any of the little extras that are normally available to guests. Small things like changing the ‘day of the week’ plate within the lifts was never done - each lift had a different day in it! It was made so very apparent that all the staff just couldn’t wait to get off the ship as they were feeling very overworked and harassed. We frequently heard guests being rude to bar staff simply out of frustration at not getting served. We had purchased the drinks package at a total cost of £1200 but it was useless trying to get a drink within half an hour. Where a bar would normally have at least four or five working, there would be only one. All the above is understandable for a ship about to go into dry dock but totally unacceptable to guests on board who have paid full price and expect the best attention, top quality food and comfortable and beautiful surroundings. What was most certainly not expected nor acceptable was shabby, poorly maintained surroundings, substandard food and poorly trained, inattentive staff. I ensured that I followed the complaints procedure and at every chance made my grievances known. A member of Royal Caribbean staff, on my very last day of cruising, offered to send me and my family a voucher off a future cruise. This offer was declined as I felt it was insufficient compensation. Regardless, the vouchers have been sent through to my email address and I, in turn, have returned the email rejecting these vouchers. I find the offer of the vouchers particularly insulting as one of them was for £1. I believe I did not receive the holiday I paid for so I have made an official complaint. I am seeking full compensation for loss of enjoyment, inconvenience, disappointment, loss of value and out of pocket expenses. I included photographic and video evidence in support of my claim and also some of the receipts for out of pocket expenses. I am hoping they respond within 7 days....we shall see Read Less
Sail Date September 2019
Chose Viking for a sophisticated luxurious experience- NOT. CONSTRUCTION (!) POWERWASHING(!) Misleading ports of call- “ Tuscany Florence” “Provence” - Yeah sure as long as you’re paying to get yourself there! When I ... Read More
Chose Viking for a sophisticated luxurious experience- NOT. CONSTRUCTION (!) POWERWASHING(!) Misleading ports of call- “ Tuscany Florence” “Provence” - Yeah sure as long as you’re paying to get yourself there! When I originally booked St. Tropez was one of the ports which was abruptly switched to Sete, France. Not an exciting destination to say the least. Entertainment- AMATUER hour. They’ll tell you there’s a jazz club but no jazz to be played. Food- average at best. I lobster tail on lobster night was over cooked mush. Dont fall for the “elegant” sounding videos- check photos I included- there’s part of what you’ll get. (Photo n video could not be posted in this site w phone) After I posted a review on ConsumerAffairs.com I was contacted by Viking’s customer relations department. All they gave me was attitude, and “I’m sorry you feel that way” like I was the one with the problem. Horrendous. Read Less
Sail Date August 2019
We chose this cruse for a birthday celebration and we were already in Greece. We were looking forward to sailing under sail, even if briefly. They play loud music to accompany the raising of the sails, then take them down straight away. ... Read More
We chose this cruse for a birthday celebration and we were already in Greece. We were looking forward to sailing under sail, even if briefly. They play loud music to accompany the raising of the sails, then take them down straight away. No lift on this older boat and a lot of stairs to get to dining room, etc. Our room steward was excellent. Food was very good and BBQ on deck lovely. Entertainment almost non-existent. Some very nice touches on this cruise, as in dinner at the Library of Celcus at Ephesus and they did this well. We have cruised often and prefer the smaller ships of Oceania and will probably return to this line. The itinerary was OK and, thankfully, there were no days at sea as there is not much to do. It was an expensive 7 days. The biggest drawback was our expectation of actually sailing. On December 30 we received a letter from Windstar asking for any changes to our information and to return by December 27. No return envelope or link to do this online. Read Less
Sail Date July 2019
I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I ... Read More
I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I have done several Cruises and it is1 -1.5 stars at best. So in summary I paid a six star price for a 1 star ship. Everything on board is the cheapest of the Cheap. Even the bottled water in the cheapest they could buy. No Evian here - cheap water from somewhere in China. Cabins are rusted, no AC working, crew is not allowed to speak any other language then English and they are Latin Americans. The quality of the meals is the worst ever I have, the lowest quality and charged as a 6 Stars. Ship - Tired and Run Down. Staff - poor levels of english and you have to ask for everything 4 times Management - Don't care - we told them of our dissappointment only to be ignored - One manager organised one special meal for us and that was it. Special Requests - At first they tell they can't do special things for you hoping you will stop asking then after a while the reluctantly give in and get it for you - not what was expected on a "6 star" ship. Don't expect any pampering on this ship. They claim to have daily yoga, pilates and fitness classes - they had nobody on board to do them. This is the worst cruise I ever gone and not worth a Penny is TRASH.. Read Less
Sail Date July 2019
My wife and I chose this Viking’s “14 Day Into the Midnight Sun” trip specifically because it had port stops in the Orkney and Shetland Islands and also crossed the Arctic Circle. We also chose Viking due to their reputation and ... Read More
My wife and I chose this Viking’s “14 Day Into the Midnight Sun” trip specifically because it had port stops in the Orkney and Shetland Islands and also crossed the Arctic Circle. We also chose Viking due to their reputation and positive reviews we had read. Unfortunately our trust was misplaced and we will definitely not be using this cruise line again. First, the positives: airport arrival and embarkation were amazingly efficient and easy, the ship is beautiful throughout with spacious well-appointed suites, the food was excellent, and the staff was very friendly and helpful. Unfortunately the rest of this review is less than stellar. The first problems we encountered were relatively minor: our luggage took over 7 hours to get to our stateroom, quite a bit longer than what we’d normally expect. Second, the remote control to our TV stopped working late at night and I had to get dressed and walk down to the help desk to retrieve a new one since I was cut off twice when I attempted to reach them by phone. These little irritations were a foretaste of what was to come later. Less than one day out of Greenwich the Jupiter lost an engine and had to return to the industrial port of Tilbury for repairs. The lost time subsequently led to cancellation of port visits to the Shetlands and Orkneys as well as reduced time at Edinburgh and Honningsvag. Needless to say we were extremely disappointed since visiting these destinations was a major goal of our trip. After the March incident involving the Viking Sky I felt that Viking would have ensured the mechanical integrity of the Sky’s sister ships, including the Jupiter. In a memo Viking assured us that we would be contacted regarding compensation after the trip was complete and that in the meantime we would receive a $250 per person non-refundable credit for shipboard purchases. However, instead of offering us a partial refund Viking would only offer a 20% discount on a future booking made within a year. According to one of Viking’s customer relations representatives this was justified on the basis that Viking wanted us to travel with them again in order to show us that they can deliver on a quality product. She offered no explanation when we challenged her as to why we would spend more money on a second cruise when our expectations on the first one had not been met. I certainly understand that missing ports due to ‘acts of God’ such as bad weather are beyond control and that’s a risk the customer assumes. However, mechanical problems should be the responsibility of the cruise line, especially when sister ships recently experienced such problems. It baffles me as to why some reasonable monetary compensation could not be provided since this has been the practice on other cruise lines. Suffice it to say that this was our first and will be our last cruise with Viking. Read Less
Sail Date June 2019
We chose this cruise and ship because we had been on the same ship with a different itinerary less than 2 years ago. We even chose the same room. We were told that the ship had been refurbished. Not so, at least in our cabin. So many ... Read More
We chose this cruise and ship because we had been on the same ship with a different itinerary less than 2 years ago. We even chose the same room. We were told that the ship had been refurbished. Not so, at least in our cabin. So many things were wrong that it is hard to know where to begin. We boarded the ship at 2PM and didn't get our luggage until 5:30PM. The staff was all flustered. Something was off with the staff the whole voyage. Our cabin had stains on the carpet, rust on the balcony and lots of mold. The service at the restaurants was awful. The staff was inattentive and didn't clear tables, so we all ended up waiting or sitting at dirty tables. We had lots of trouble with our reservations at the specialty restaurants. The food was decent, but not terrific. Even on the first night, when the staff was introduced, they were not "on." Something felt off the whole voyage. We were supposed to leave Ketchikan at 4PM and didn't leave until 4am, so we missed all of our excursions and one whole day in port. That left us at sea for 3 out of 6 days. We got little in the way of an explanation and were each offered a voucher for $750 good on another cruise. Who would want to take another Regent cruise after this one...Viking is so much better and we are very avid high end travelers... Read Less
Sail Date June 2019
Touted as the best experience in cruising. Extremely disappointed doesn't even describe our experience. Had the best cabin on the ship (Master Suite) for a $60,000 experience of a lifetime on the Seven Seas Mariner for the late June ... Read More
Touted as the best experience in cruising. Extremely disappointed doesn't even describe our experience. Had the best cabin on the ship (Master Suite) for a $60,000 experience of a lifetime on the Seven Seas Mariner for the late June 2019 cruise departure. We booked the cruise about 18 months in advance to have the selection of cabin and itinerary that best fit our schedule. Unfortunately, 2 days of the 8 ruined by engine failure and weather with very poor communication from the Captain and Cruise Director for explanations of the issues and a 12-hour delay in Ketchikan that forced us to miss the port of Juneau (where most of the best excursions were planned). Food and specialty restaurants a joke with respect to quality or food selection. Inedible pancakes delivered to our stateroom that could serve as hockey pucks or an entire day's salt intake. If you like waiting for service and having your meals delivered cold and late, you can dine in the specialty restaurants (but only once or twice if you are traveling with other family members not in the Master Suite). The Italian restaurant and main dining room had incredibly variable service and menu choices that did not vary much over the entire sailing. We have sailed on over 30 cruises with other lines and really loved Oceania (3 prior Owner's Suite sailings). We were told by everyone from the travel agent to the butler that we would have a great time and that the Alaska cruise would be memorable. Offered a meager $750 credit on a future tour. Gave comments mid-cruise that were not addressed and Regent's Customer Service extremely rude and unapologetic for the voyage. The company's marketing of the cruises is superb, but the execution of the logistics and services was the worst I have ever experienced. There are many other superior cruise lines that are happy to have the bookings. The Alaska itinerary was the standard northbound passage from Vancouver. The pre-cruise hotel was very good, but transfers were disorganized. Embarkation was promising when they poured a glass of champagne and had a steward lead us to elevator (who subsequently pushed the floor button on the elevator, dropped our bags, and exited the elevator). This was only the first comedic event of many notable missteps during the cruise. Our Master Suite was listed to be ready at noon. About 10 minutes after we arrived, about 40 travel agents and staff came in to the room and started touring the cabin while we were out on the front balcony-no apologies or explanations from the cruise management. No butler introduced himself for about 2 hours and the on-board phone system was not working in port. We were happy to come back home and see more whales off the coast of Boston than we saw during the entire Alaska sailing! Eventually got a reply from the Customer Service office with really no admission that sailing was sub-par or that Regent needed to improve anything with respect to service, dining, or accommodations. Clearly, they don't understand that customer service is everything and their reputation will suffer especially when touting their cruises as unique luxury experiences at a very expensive price. Read Less
Sail Date June 2019
Very poor experience with company Customer service will never help you If they do it takes a month to get back to you Off ship tours not quality of what you pay for Poor service on airport pick up On board no one to help out ... Read More
Very poor experience with company Customer service will never help you If they do it takes a month to get back to you Off ship tours not quality of what you pay for Poor service on airport pick up On board no one to help out issues They just don’t care about there guests Most of the areas need to be redone Laundry machines broken Slot machines broken for the whole trip of 14 days There pre-cruise excursions were poor and very costly The Belmont train which was a special gift for our anniversary The food selection was Poor,with no choices of food selection Ireland was very hot this summer and there was no HVAC IN THE observation car nor dinning rooms The cabins were so small you could not get in the bathroom There was to be high tea every day but we never had it Rooms and train could have been cleaner Read Less
Sail Date June 2019
We chose the cruise to the Arctic because the ship was supposed to be small. I made a mistake and thought it was 128 passengers. It was 128 cabins. In the arctic and antarctic only 100 passengers can be on shore at any time so ships should ... Read More
We chose the cruise to the Arctic because the ship was supposed to be small. I made a mistake and thought it was 128 passengers. It was 128 cabins. In the arctic and antarctic only 100 passengers can be on shore at any time so ships should be no more than 100 passengers to get the experience. All shore experiences except one were worthless wastes of time. More on that later. We called Ponant a week and a half before the trip began to get the flight itinerary because they neglected to send it to us in advance. They neglected to include the last page which had the flights from Paris to Spitsbergen. We discovered that the day before the flight and went nuts trying to find the flight because Ponant was closed as it was Saturday. We finally found the flight because there was only one flight from DeGaulle that day. The ship needed a refit. Paint was missing and it just was a bit worn out. The first day we had a safety briefing. They brought everyone into the theater and said if we had to abandon ship we would be told what to do. BAD The food was tasteless although it really looked nice on the plate. The service was not very good. Many of the wait staff were trained to not look at you so if you wanted something it did not happen for a while. We think they put sleepy dust in the food because there was virtually nothing to do on the ship except watch the scenery go by. After every meal we were so tired we went to our cabin and slept even after breakfast. The few other english speaking passengers agreed. There were 30 english speakers and 200 non english speakers. The crew spoke marginal Franglish and the Captain was not even good at Franglish. The few english speaking crew agreed. There we about four lectures two which were by english speakers. They were OK. The excursions off the ship were very short as there were so many passengers that we had to go in groups and there was not much to see. We expected animals and birds but there was not much of either. The piece de resistance was the film that they were peddling about the things we saw. What the crew did was send video crews on zodiacs when animals were sighted and they took videos up close to the animals to sell to the passengers as a memento of the trip. We did not get closer than a mile from the animals but the video showed them up close. A huge waste of a week. There are no guarantees of seeing animals in the arctic but to sell that video was a big huge fraud. We did see walrus but the crew kept us far away on the shore excursion. Nothing like going to the Antarctic. The cabin was OK. We have had much better elsewhere. After the second day we were so upset about the cruise that my wife went to the cruise director and was not given much satisfaction. We wanted to leave but that was not possible. Even the english speaking crew said she was a witch. Many of the excursions off the boat were to small towns with not much to see. Others were just a walk on the sea ice and champagne and then back on the ship. If you want to go on an expedition go on a small ship, one hundred passengers or less. We have been to the Antarctic on a 75 passenger ship and it was spectacular. Shore excursions were as long as we wanted to stay. We have been on other small ship expeditions in Chile and Galapagos and plan one in Western Australia. This ship was a bust and a waste of $20,000. You can be sure we will never travel with Ponant again. Be careful. They have a new icebreaker ship which is even more expensive but it has over 300 passengers. It will be a boat ride and nothing more. Read Less
Sail Date June 2019
NEVER AGAIN!! Completed a segment of the Oceania Around the World 2019 cruise. Treated like a second class citizen by ATW Travelers who were given special privileges while the rest of us treated as if we did not belong despite the ... Read More
NEVER AGAIN!! Completed a segment of the Oceania Around the World 2019 cruise. Treated like a second class citizen by ATW Travelers who were given special privileges while the rest of us treated as if we did not belong despite the dollars paid being very high.(The ATW cruisers made up nearly 3/4 of the cruisers onboard) . Atmosphere onboard - us and them - it was dreadful. Crew extremely nervous of upsetting any ATW cruisers. Specialty restaurants completely empty by 9pm - no atmosphere with most ATW cruisers in bed by this time. Menus at Oceania Toscana restaurant not overhauled in 14 years. Food offering very “yesterday” very heavy. ATW given priority for all sittings at specialty restaurants before 8pm. Constantly asked by other cruisers and crew if we were “Seggies” the name given by ATW cruisers to the perceived “second class” i.e.those who were NOT on the ATW Cruise. Made very clear we should - stick together and not bother the ATW’s. At least there were many wonderful “Seggies” but all of us felt we were treated - differently -in all aspects of the day to day cruise life compared to our past crushing experiences. Shore excursions were outrageously overpriced and slow. Those with permanent injury and unable to walk unaided, taking excursions they could not complete without assistance. Ship encouraged it -simply money making. Entertainment onboard was very ordinary and if there were acts that invoked fun they were quickly told off by the ATW travelers via the Crusie Director making most entertainment bland and boring compared to other luxury cruises we have experienced. MOST DISGUSTING OF ALL was witnessing the BAD BEHAVIORS of grown Women to each other and the crew over OF ALL THINGS - NEEDLEPOINT. Crowd control became necessary after physical fighting and crying broke out over not getting their desired Needlepoint pattern. Ship made daily announcements about the need to obey security at the morning Needlepoint distribution. Very large groups of ATW women joining together- physically fighting, lying, pushing and shoving to gain advantage over others. Ongoing ridiculous abhorrent behavior that would seem funny BUT it was ugly to watch and unfortunately very TRUE!!! We also sadly paid handsomely for the privilege to witness this - ship could not control them. Clothes were stolen out of ships dryers and worn by other ATW passengers and when challenged they answered “ prove it’s yours “. ATW cruisers organized their own exclusive sessions onboard for various things taking over the use of public space and telling Seggies they must leave the area. Crew would tell us to move or the ATW people would make their lives hard. Yoga sessions were conducted by a passenger who was NOT a trained, sanctioned employee of Oceania. She and her ATW students demanded and were given exclusive use of the gym while not allowing Seggies to attend their sessions or access portion of the gyms common area during her sessions. Again we were told not to question it - they had priority. The list goes on -It was absolutely horrible !! More like traveling with a very self indulged group of Aged Care Retirement people. Never again!!. This was NOT - repeat NOT - a Luxury Cruise it was the Cruise from HELL! Travel on a segment of any ATW cruise with Oceania at your own risk. If you still have life in you and you wish to enjoy your hard earned vacation dollars in a good environment explore other cruise options. Read Less
Sail Date May 2019
We wanted to go to Dubai and are experienced cruisers world wide. This is our 12 th cruise and it started in Mumbai. Mumbai should never be visited unless you like crazy traffic with shanties everywhere. Way way worse than the poorest ... Read More
We wanted to go to Dubai and are experienced cruisers world wide. This is our 12 th cruise and it started in Mumbai. Mumbai should never be visited unless you like crazy traffic with shanties everywhere. Way way worse than the poorest town in Mexico. The next 3 ports were literally gravel pits with commercial cranes and little access to leave the ship. At one port my wife and I barely made it back through port security. The 3 rd & 4 th port of Furjariah and Abu Dhabi were better with the last actually having easy on and off the ship access. Finally one UAE country figured how to cater to guests . Then we find out at 2 pm they cancelled our Qatar stop and have to spend another full day here. Not that much to do that one day doesn’t suffice, so we will sit by the very small pool and eat the fly invested food I guess! The staff were friendly but the food is a disaster , they don’t have .orange juice now two days in a row for breakfast! I am serious about the flies! We have a suite and have been awoken each night except last night with the cleaning crew on deck 8 around midnight. The ship is outdated and we heard is scheduled for a referb soon, can’t be soon enough. The captain has made 4 announcements and I didn’t understand a single word he said. He should not be allowed to use the PA. Besides the 4 out of 5 ports that literally are a shit hole, we paid $22,000 US and I cannot see any value. I would recommend Oceana or another line. I will not sail with these guys again. Read Less
Sail Date April 2019
I went carnival prior to this cruise and was not happy with the services. Staff was not as friendly. There were to many people, you couldn’t getting in pool or hot tub. You had to wait in cafe lines for food due to so many people. Shows ... Read More
I went carnival prior to this cruise and was not happy with the services. Staff was not as friendly. There were to many people, you couldn’t getting in pool or hot tub. You had to wait in cafe lines for food due to so many people. Shows were all reserved so if you didn’t reserve things, good luck getting into anything. Several restaurants and shows that you had to pay for. Different server every night for dinner. We missed our port because water was to choppy. I was not pleased at all with this cruise line or the mega ship. We did pay to upgrade to a balcony and got a handicap balcony, which was big and very nice. We had friends and family in cabins and a regular balcony and the rooms are smaller than normal. There was no organization when getting off the ship. We didn’t travel with children this time but people who did said there was no room left in the kids club because there was so many children on the ship. Read Less
Sail Date April 2019

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