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1 Helpful Vote
Sail Date: October 2018
Because it was advertise as a luxury cruise with 5 stars all inclusive beverage offer....and we like to stay in the same room for 2 weeks and not relocate our luggage (4 times in this cruise !) We chose a Royal Panamera Suite and we ... Read More
Because it was advertise as a luxury cruise with 5 stars all inclusive beverage offer....and we like to stay in the same room for 2 weeks and not relocate our luggage (4 times in this cruise !) We chose a Royal Panamera Suite and we had the same food and beverage as others in a different deck Notice of low water was send by email the day of departure after we had inquire 2 weeks before and everything was supposed to be ok Hotel in Budapest was not as we were told. We were supposed to have a Premium Deluxe suite as confirmed by Scenic Under expectation....ordinary wine, no more Maccallen after one day, food was serve too fast, dining room like a cafeteria with bright lights, etc.. Had to change ships 3 times Pearl, Opal and Amber Service was not equal on every boat Did not see the Butler or inadequate On the Amber the waiter was impolite ....throw fork and knife on my table the last night, nearly agressive Guided tours were very limited to a walk in the city and no visit except for Melk and Wurzburg Read Less
Sail Date: October 2018
This was our 7 time with Oceania.. Anyone planning on taking a cruise with Oceania Cruise line please read this, what I affectionately call my CRUISE FROM HELL. I have never done this before but we have been treated so badly by this ... Read More
This was our 7 time with Oceania.. Anyone planning on taking a cruise with Oceania Cruise line please read this, what I affectionately call my CRUISE FROM HELL. I have never done this before but we have been treated so badly by this cruise line others should know what happened. Please, Please Share, People need to be warned. My husband and I took the Fall Splendor Cruise from New York to Montreal, leaving on Tuesday, October 23rd for 10 nights. It started in NYC and we immediately noticed a drop in temperature. Boarding the ship was easy and our cabin, Vista suite was ready early. Our first night on the ship and our cabin was very cold. By the time we reached Boston it was unbearable, so we called down and a repair person was sent up. The blowers weren't working right was the first of many diagnosis's. The one door to the outside was bleeding air very badly so someone else would come up to fix that. The blowers were adjusted and the doors were sealed better. Once we docked in Boston, our first port of call, we got off the ship for a little while and took the provided shuttle to Quincy Market. We were bundled but it still was very cold. We were notified that our intended stop in Sanguenney was cancelled because the authorities had closed the park there because of cold weather. It was too cold even for Canada. That night our room was again very cold. We called again and this time the thermostat wasn't working right so that was replaced but our door still kept whistling. They would work on that too. While in Newport, RI, we heard that there was a "Nort easter" coming. We became concerned but was told the ship wouldn't put us in danger. We skipped Bar Harbor, the highlight of the cruise for us, as it wasn't safe to dock.The second trip change On the way to Halifax the seas were so rough, too rough for any ship to be out and I spent the night in agony, throwing up all night and moaning. I couldn't pick my head off the pillow without throwing up. I prayed for daylight and hoping to be on Terra firma by 7 Am at the latest, but the announcements kept coming all day long that the port was closed Finally I called the infirmary and spoke to the Nurse. It was Sunday and they were not on duty, so I paid whatever I couldn't take it any more. I received two shots. I couldn't stay in 7005 as the nurse told me that is the worse place to be with the night we just had. There was no promise of the next night being any better. Finally at 8:30 PM we did dock at Halifax as the ship had to refuel. They stopped for 3 hours in Halifax, which was not much of a stop. We were then advised that we’d be skipping the intended stop in Sydney, change number 3. Would be leaving Halifax at 0200 and sail “forever” in whatever seas there were to Quebec City. We decided “enough was enough” and got off by 9:30 PM luggage and all. A taxi driver, Rex, a native of Halifax told us that no ships should have been out on a night like the one that just passed. My husband and I agreed with him. It felt so wonderful to be on solid ground. This was our 7th cruise with Oceania and we trusted the cruise line. You had many films on the TV about their plans to refurbish the Insignia. I think they waited too long. The ship was not in great shape and that door never stopped leaking. The cabin did warm up after they changed the thermostat, and we spent 3 of the 5 nights on the ship freezing. This cruise should either not been scheduled at all or have been cancelled as soon as they saw the temperature dropping and that a storm was coming in, that is why all those ports were cancelled. This was too late in the season for Oceania to have a cruise to Montreal. They did put us in danger so Please do not take a cruise on Oceania, because I care about your safety and comfort, Oceania does not. Read Less
2 Helpful Votes
Sail Date: October 2018
We booked to leave Basel on 10/15/18 and arrive in Amsterdam on 10/21/18 on Scenic Jewel. The Rhine river had been low since end of June beginning of July according to many locals and crew. This trip was a disaster. We met to board ship in ... Read More
We booked to leave Basel on 10/15/18 and arrive in Amsterdam on 10/21/18 on Scenic Jewel. The Rhine river had been low since end of June beginning of July according to many locals and crew. This trip was a disaster. We met to board ship in Basel ( met at Airport) and were bussed to Worms as river was too low to allow ship to go to Basel. We took a BUS to Worms. We were in Worms two days being bussed to some of itinerary and many changes to itienerary. We asked Cruise director about status of cruise at airport first day—she told us this event happened within last week and accommodations would be made to itinerary. This trip had multiple deviations to schedules and we missed over half of Rhine river. Being bussed was difficult for many. Our cruise -turned into a BRUISE ( Bus/Bruise). We had to be be bussed to Cologne to do a ship swap—had to pack and unpack and get into a new room. This crew was beat up on new chip ( Scenic AMber) and we all sensed their frustration and tension. Many things went wrong with this cruise. We went to Frankfort and docked ( not on itinerary). My wife and I finally couldn’t take the daily mistruths and changes to itinerary and we disembarked in cologne and took train to Amsterdam to salvage a few days of this vacation. I understand the cruise line has no control over river water levels—but they do have control over information and to be deceptive ( and not tell us the truth up front about this cruise changes; nor give us an option to cancel before starting in Basel and potentially taking another trip in future) was wrong. In light of this, we met a new group leaving Amsterdam on this ship to go to Basel—-No information given to them. How information that is bad is handled is just as important as the information. They were terribly deceptive and not forthcoming. Buyer be aware. I will never cruise Scenic again nor recommend them to anyone I know. This is our 3rd river cruise( first on Scenic); One other cruise had a problem ( Viking) and it was handled so well—we went and did another cruise with them. Read Less
, The Scenic Team has responded
Dear Nickr, Thank you for your review and we are sorry to hear that this was not the 5 star cruise you were expecting. Unfortunately due to the hot and dry weather patterns in Europe, this has affected water levels in sections of the Rhine, Main and Danube Rivers, which is impacting the safe navigation of cruise vessels on the rivers. This may require Scenic to modify ship deployments, to enact ship swaps or to amend or cancel itineraries on short notice. If you would like to share any further feedback, our Customer Care team can be reached on CustomerCare@scenic.com.au. Kind regards, The Scenic Team
6 Helpful Votes
Sail Date: October 2018
My wife and I are repeat customers on Uniworld River Cruises and were on the ill-fated above eight-day river cruise that in effect lasted 2-3 days. We departed Basel on October 14, 2018. At that time the crew had to know that completion ... Read More
My wife and I are repeat customers on Uniworld River Cruises and were on the ill-fated above eight-day river cruise that in effect lasted 2-3 days. We departed Basel on October 14, 2018. At that time the crew had to know that completion of the scheduled eight-day river cruise was extremely unlikely, given conditions on the Rhine at that time. The Captain later indicated to us that at the time we had left Basel, he was aware of the low levels, but was hoping for an immediate rainstorm to boost the river. Within two days -- when we arrived at our second port of Strasbourg – we were told that because of water levels, the river cruise was essentially over and that the remainder of the cruise would be an impromptu attempt to duplicate what we had paid for. We were never given any choice as to how we wished to proceed at that point. As a result, a day later our crowded bus sped past the fabled Rhine castles in the fading twilight. We never saw the port of Mannheim (Speyer) or Koblenz, despite brochure promises we would dock there. We took long and tedious rides on buses (5 hours in the case of the excursion to Marksburg Castle), instead of the short excursions that had been scheduled. I had signed up for your bicycling excursion, but that was cancelled as well. Instead of our cabin, we were placed in two different hotels. Instead of eight days of fine dining experiences with wine and spirits, we given a token amount of per diem money, to buy food wherever we could find it. I understand that there are weather risks, and that their contract allows them to make accommodations in the event of circumstances such as this. But what I am saying is that their attempt to remedy the situation completely failed to substantially comply with the experiences that they had promised. The company’s offer of $1000 per passenger on a future cruise in 2019 is totally inadequate and of no use to us: our 2019 travel plans were long ago finalized. I will never again risk my money again with Uniworld. Read Less
8 Helpful Votes
Sail Date: October 2018
We had planned for our first trip to Europe in almost 30 years and had been sold on the Uniworld Castles on the Rhine river cruise by Uniworld reps. When we arrived in Basel the captain and cruise director allowed all passengers to board. ... Read More
We had planned for our first trip to Europe in almost 30 years and had been sold on the Uniworld Castles on the Rhine river cruise by Uniworld reps. When we arrived in Basel the captain and cruise director allowed all passengers to board. We were unsuspecting of any issues, but Uniworld KNEW that the Rhine River was IMPASSABLE and they boarded everyone anyway. Then 24 hours after boarding at the first night Captain's dinner we were informed that the river was impassable and our river cruise was OVER. We would reach our first stop, Strasbourg, and that would be it for our boutique, high quality river cruise. Uniworld knew about the river levels BEFORE and still allowed all passengers to board. No amount of rain would have changed the outcome!! Passengers should have been informed before boarding and given an option of a refund. A cancellation would have been a huge disappointment, but fair. Once on board we were basically their CAPTIVES and spent the remaining time crammed into buses for hours, lugged our own bags around from location to location, stopped at gas stations to pee, and were given a meager amount for daily meals. We sat on a speeding bus for our Castles tour seeing more buildings and phone poles than castles. The staff seemed overwhelmed,frus trated, and unable to help. Our days were poorly organized, and attempts to contact Uniworld's customer service went unanswered. Every day, rather than relaxing on the cruise ship, we had to find our own restaurants for meals in unknown destinations with inadquate funds for the exquisite meals we had paid for. We arrived one day early in Amsterdam after hours on the bus and were put up at the AIRPORT hotel with a lovely (sarcasm) view of the control tower. We had planned to stay in Amsterdam for two additional days and had selected our hotel to be near our final destination. We now had to travel from the airport to our hotel on our own, at our expense with no assistance from the staff. A $1,000 per night boutique river cruise it was not!! The entire experience was a fiasco and very poorly handled by Uniworld! We ended our boutique river cruise experience frustrated, exhausted, and stressed. We were offered a $1,000 credit for a future river cruise expiring in 2019. That offer had no value to anyone!! The company intentially boarded passengers so they could make their profit. They put corporate PROFIT over honor and customer service! We are beyond disappointed with our first river cruise and more importantly with how Uniworld handled the difficult situation. I would encourage you NOT to book with Uniworld. Look elsewhere!! Read Less
8 Helpful Votes
Sail Date: October 2018
We chose this cruise to enjoy the fall scenery of Canada, view the whales and other sea life of the St Laurence Seaway and visit Quebec City. When we embarked in Montreal on Tuesday we were not informed of a mechanical failure that ... Read More
We chose this cruise to enjoy the fall scenery of Canada, view the whales and other sea life of the St Laurence Seaway and visit Quebec City. When we embarked in Montreal on Tuesday we were not informed of a mechanical failure that occurred when the boat was arriving. Only after awakening Wednesday to the same view did we realize we were still in Montreal and then we were informed of a "small" "technical" "problem" and repairs would allow for a prompt departure. The staff did not go out of their way to develop more excursions. They just provided a $50 credit for us to buy "hop on, hop off" bus tickets. We awoke Thursday to the same view, but the ship had been relocated to a filthy industrial pier filled with containers, among other unattractive items and a splended view of large, rusting grain elevators. They then advised that the Canadian authorities now required an ocean tug to accompany the ship up the St Laurence. So, our departure was now further delayed by "forces beyond the control of the ship" in the ill chosen words of Silversea management, because we had to await the arrival of the tug. This generated concern among the passengers. What was the nature of the "technical problems" and had they been completely addressed and repaired? Why was a tug escort required? We received no answers, but Silversea gave a 30% cash refund. Then they altered the itinerary to canceling stops at the naturalists attractions ports of Saguenay, Baie Comeau , Gaspe, and Charlottetown. Instead, we will be hightailing it to the coal mining town of Sydney and then on to the large city of Halifax. Silversea does not care to try to make amends for their mistakes of not properly maintaining this older vessel. Instead they punish the customers on top of our 3 days in Montreal by canceling the most attractive portion of the cruise. I think they want to get the boat back to a large city for repairs. I will never set foot on a Silversea ship again. As an aside, on our previous Silversea cruise , our stateroom flooded and we were moved to an inferior room Read Less
6 Helpful Votes
Sail Date: October 2018
We selected this cruise line because of its purported luxury features, the ports of call and the timing to see the fall colors. To start this is a very dated ship and the accommodations were anything but grand. The air conditioning did ... Read More
We selected this cruise line because of its purported luxury features, the ports of call and the timing to see the fall colors. To start this is a very dated ship and the accommodations were anything but grand. The air conditioning did not work for the first two days, the live TV programming never worked, the door to our veranda was next to impossible to close and once the ship did get moving the door would pop open on its own (that got repaired), but we still had a whistling noise caused by the wind blowing past the door seals, the cabin floor got flooded one night during rough seas, our bathroom floor had to be repaired because of damaged (chipped) floor marble, we did had to climb into a bath tub to take a shower (kind of hard for old folks in bouncy seas), and a very indifferent customer relations desk. Our cabin was in forward part of the ship and ever time the side thrusters were employed our cabin vibrated and shook with a equal commensurate noise, kind of annoying when you are trying to sleep. But worse of all was a 4 day delay in our departure out of Montreal, which the captain insisted was because of the local port authorities, and kept promising false start times that never occurred and each day there were barges or maintenance devices attached to the ship. On the fourth day we were allowed to leave port with a tug boat shadowing us all the down the St. Lawrence River to Quebec. Due to all the mechanical problems/delays, that were never admitted to us, we lost three ports of call that we were really looking forward visiting plus some day time scenic viewing. Silver Seas did make an adjustment of 30% of our base cruse cost to make up for this loss but - - - -. We had two days of rough seas, that happens when you cruise, but in addition to the bouncing we had a loud metal on metal banging that seemed to come from the hull of the ship which kept us awake a couple of nights. The ship was late arriving in New York at the end of the cruise which was good and not so good. By arriving late we got to see the Port of New York in the early morning light, the bad news they then tried to rush to disembark us which resulted in un-necessary chaos. A verying disappointing cruise, but all of the servicee personnel were very attentive and friendly. Read Less
5 Helpful Votes
Sail Date: October 2018
We had a great experience on an Atlantic crossing on the Riviera a few years ago so when we found a Panama Canal cruise with oceana with el Salvador, Nicaragua and Cuba on the itinerary, we signed up. During our safety drill, before even ... Read More
We had a great experience on an Atlantic crossing on the Riviera a few years ago so when we found a Panama Canal cruise with oceana with el Salvador, Nicaragua and Cuba on the itinerary, we signed up. During our safety drill, before even leaving port in San Francisco, we were told that because of hurricane, we will be skipping Cabo’s, El Salvador and Nicaragua, substituting instead San Diego, all for our safety. We can understand substituting San Diego for Cabo’s, but El Salvador and Nicaragua were 9 and 10 days later, with hurricane heading north while we are heading south. Deciding to chuck those ports at that time seemed premature. Sure enough, two days later, the coast was clear, but we were told it was too late to reinstate the original itinerary. Despite the fact that we still had a week to go before originally scheduled dates of arrival. And as though this was not enough, and despite the three extra sea days, we arrived five hours late in Costa Rica so any meaningful tours were cancelled. Instead, we took a tour called Scenis Costa Rica with half of the tour in the dark since the sun sets there at 5:30. Four excursion were included free on this cruise so Oceana saved a nice tidy sum with all these changes, just on abandoned shore excursions alone. It doesn’t matter how good the food or services were when ports of call get jettisoned so opportunistically! If we just wanted sea days, we would have taken a much less expensive repositioning cruise. Yesterday we learned that oceana was purchased by Norwegian since we last cruised on the Riviera. What a shame to purchase a line with impeccable reputation and then ruin it! Read Less
3 Helpful Votes
Sail Date: October 2018
I have been a long time Regent cruiser and was concerned about the quality of service after the takeover by Norwegian. In October my wife and I took a 10-day cruise to Canada and then Bermuda. We found the staff as warm and friendly as ... Read More
I have been a long time Regent cruiser and was concerned about the quality of service after the takeover by Norwegian. In October my wife and I took a 10-day cruise to Canada and then Bermuda. We found the staff as warm and friendly as in the past and the food was at least as good. The entertainment was moderate as I expect on a small ship, but the performers were enthusiastic. But… My wife uses a mobility scooter and transport chair which we brought on the cruise. The access to the pool deck and specialty restaurants was made especially difficult. Scooters had to navigate the lip between the corridor and deck and they created an extra barricade with an inclined plane to ease the scooter across the lip. But the plane did not slope to the ground but started with a two-inch vertical rise. To negotiate this the scooter had to be perpendicular to the rise and moving relatively fast. The problem was the stairwell was close to the deck access and there was little room for maneuvering. It was worse leaving the deck since the fast-moving scooter was headed toward the stairwell. A tense experience, to say the least. Leaving the ship in port was an adventure-in-itself. The gangway was set up in much the same way as the as access to the pool deck and disregards the needs of those who need mobility assistance. It took two crew members to move the scooter over the hump. The ship stayed in Bermuda for two days, the longest on the cruise. But none of the excursions were available to the mobility impaired -- even folding wheelchairs. This really did not matter since the gangway was steps rather than an incline. The crew offered to carry my wife and scooter down the steps, but we did not want to be singled out. Finally, the stress was too much and the scooter transmission was damaged. Half way through the cruise we filled out a questionnaire and we expressed these complaints. We were ignored. The changes that would have solved these problems were simple and inexpensive and the failure to implement these changes shows indifference, at best. Read Less
Sail Date: October 2018
I believed that we were booking a 5 star cruise, we ended up on the worst experience in25 plus ocean cruises. Communication from Scenic was non existent. The day that we were flying to Budapest I called the Scenic office in Vancouver ... Read More
I believed that we were booking a 5 star cruise, we ended up on the worst experience in25 plus ocean cruises. Communication from Scenic was non existent. The day that we were flying to Budapest I called the Scenic office in Vancouver and the rep. Promised to call me when he got into the office. Well, he never called me, but I did receive a call from Nat. Geo. Who told me that we would be transferred from the airport in Budapest to a meeting room at the Marriott hotel where we would await others before we would be bussed to Vienna, a three hour bus ride after an overnight flight from North America. He told me that we would be on the Scenic Amber, which I knew was impossible as she was in Amsterdam, not Budapest. After that the cruise was downhill all the way. No daylight in the stateroom as we were moored to other ships in Vienna. The food was the worst I have experienced, poor choices, very poor quality. The farewell dinner was spaghetti with tomato sauce. I couldn’t believe it! We experienced only 3 hours of daylight sailing. The excursions were not what we were advised when we booked. The Butler was a joke as he was a butler/ waiter/ sailor. The Captain never showed for the Captains welcome cocktail party or the Captains farewell party, yet we did get to see him very often outside the wheelhouse on the sun deck having a smoke. This felt like a Mickey Mouse outfit, my apologies to the mouse, but it felt like we were sailing with a company that was in financial trouble. Read Less
, The Scenic Team has responded
Dear Tidalmist, We are sorry to hear this was not the 5-star cruise you were hoping for. Due to the exceptionally dry weather in Europe, this has led to low water levels in sections of the Rhine, Main and Danube Rivers and their tributaries which are impacting safe navigation of vessels, and may require Scenic to modify ship deployments frequently and on short notice. We are disappointed to read that you did not find the service or food up to our usual high level of standard so I have passed this onto our team to review. Best regards, The Scenic Team

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