Large ship with little going on. The rooms were small. No toiletries or robes supplied. Nothing to do most of the time. Art sales were mostly prints. Pizza spot was the only food available after 12. Drinks were not wrong. Shops were ... Read More
Large ship with little going on. The rooms were small. No toiletries or robes supplied. Nothing to do most of the time. Art sales were mostly prints. Pizza spot was the only food available after 12. Drinks were not wrong. Shops were expensive. Pictures were expensive. Lot of walking to get anywhere. Champagne handed out but only for an hour. Very cheap champagne. Water was only available for purchase. Everyone accepted cash as tips. 45$ a person for gratuities a day. Internet for cost. No cable or shows on tv, shows booked in full early, no view, alcohol package = watered down drinks, water on slides dirty, same food daily, children shows and daily happenings was all that was available on tv, everything was expensive. Meet the captain for a fee. See the captain for a fee. Elevators slow and crowded. Depressing nightlife. Many stores but little shops offering necessities or liquor. Read Less
This was a special holiday and very expensive chosen as a one-off treat never again
The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side ... Read More
This was a special holiday and very expensive chosen as a one-off treat never again
The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side of our deck . The Butler was visible sometimes and not others . Tried twice to phone room service and was cut off . The patio door was not sealed properly and difficult to open/close . The weather was appalling on 90 % of the journey and was too near the front of the ship despite being described as midship and the rolling and banging was awful . Many of our group were sea sick . No kettle or tea coffee in room at all , water was provided in mini bar from a unsealed bottle that was refilled by the butler .
The ship needs a refurb and is tired and tatty in some areas
The food was not as good as I expected from this high end cruise line .
The breakfast was bland and most of it congealed warm at best and the choice was limited .Hot plates available on request ?? Eggs available on request which took 10 minutes hardly anyone serving behind the station , burnt ( every day ) pastries. The only thing the staff insisted on in the terraze is carrying your plate from the buffet where you had chosen your food to the table ( could be as near as 5 steps ) which is the most ridiculous thing ( unless you needed help of course ) and I tried to avoid this with no success most days .
Lunch wasn’t much better except on deck ( when it was open due to extreme weather ) where the food was really tasty and hot . Dinner in the restaurant was ok , the portions were a joke , with a steak one night there was three tiny pieces of warm pepper , a sliver of cooked onion and nothing else . The choice of puddings were sparse except ice cream and much too much chocolate . You could have three praline sweets and that was a choice !
On New Year’s Eve there was a gala dinner which was ok a few tiny courses and a main.
There was very little to do during the day , the chronicles which advised the activities included picking up your crossword and daily puzzle from the library and the fact that there was someone to help with language for foreign speaking guests .
The daily quiz with Moss was a highlight but the singers were mediocre and on in the theatre far too many times.
We sailed from Bangkok into a tropical storm and had to miss ho chi minn city completely and spent 5 days anchored in Ha Long bay where after having done trips the only activity was being taken by shuttle to a large shopping centre half an hour away .
Setting off from there eventually more high seas until arriving in Hong Kong where once again the shuttle bus dropped people at a shopping centre about half an hour away . At night was looking forward to the light show I had heard so much about only to be told we were in the wrong harbour and wouldn’t see it where we were . At dinner that night all we could view from the windows in the restaurant was the side of the boat refuelling for the next trip .
I have never paid so much for a cruise and been so dissapointed. The weather could not be helped but everything else was such a let down . The only thing I will say is if you are a budding alcoholic this is the cruise line for you . Far too much alcohol with nothing else to do , many guests took full advantage and were loud , brash and inconsiderate despite being very upper class.
I would never recommend this ship or company to anyone and I have read dreadful reports about p and o on cruise critic as well as good ones but for me there is no comparison . This is definately Not 5 star or and higher and its back to p and o for me and reasonable priced drinks and excellent itinerary . Read Less
Chose the 7 day Yachtsman Holiday Cruise in the Caribbean aboard Seabourn Odyssey. Booked the Penthouse Suite on 10th floor. Hadn’t sailed with Seabourn in nearly 10 years...However, we’re seasoned cruisers: 14 cruises on Silver Sea, ... Read More
Chose the 7 day Yachtsman Holiday Cruise in the Caribbean aboard Seabourn Odyssey. Booked the Penthouse Suite on 10th floor. Hadn’t sailed with Seabourn in nearly 10 years...However, we’re seasoned cruisers: 14 cruises on Silver Sea, Viking, Holland America, NCL, Regent, QE2...other Cunard line ships, Windstar, Star Clipper, National Grographic, Private charters and cruised our own boat for many years.
For this cruise (12/22/2018) We made our own flight reservations and arrived a day early to enjoy some time on St Maarten. Seabourn made the hotel & transfer arrangements. Hotel (Belmont de Samana, St Maarten) was pretty bad (no hot water, messed up the arrangements for transfer to ship, couldn’t sort out the dinner reservations and kept thinking we were different guests in a different room. Even so, beautiful location and we still enjoyed being there (though only being able to take cold showers was not that pleasant.)
Embarkation went fairly smoothly- at first they couldn’t find us but then got us onboard and photos and told us our room would be ready in an hour or so. We had the buffet lunch and proceeded to our room.
Penthouse suite was nice and roomy. Lots of drawers, big closet, luxurious bath. Room Steward offered champagne. I had arranged a dinner in KT Grill for first night to celebrate my husbands birthday. No mention of his birthday at restaurant or room ( I wasn’t expecting a big deal but perhaps a little candle would have been nice.) Dinner was ok - rather mediocre - very snooty attitude and you could observe disputes between the wait staff which didn’t add much of a pleasant environment. We use to love dining at The French Laundry - TK’s original restaurant in Yountville - I doubt he’d like what they’re doing under his name on this ship!! We won’t return.
We also discovered there were no papers in our room with information about internet, itinerary, excursions, spa, in room dining or even a ship map. So, after dinner we went to the square and tried to track down some information. No staff were available and there seemed to be many passengers with the same problems trying to find out info. We gave up and strolled around the various decks trying to get oriented.
The second day we were anchored off St Kitts. Planned to go ashore and do some exploring on our own. Stopped by the destination desk to get maps and some tips on taxis in to town, etc. Local woman was at desk and told us the only option was to stay at the Carambola beach club...saying everything was closed, no taxis, no shops, no touring, etc. we found out much later she was working for the Carambola Beach club and was not telling the truth but we never tried to go ashore because it seemed there would be no way to get into town. (She said it was not walkable).
We decided to explore the ship and maybe have lunch at Pool Grill. Everything was closed except the buffet. Tried visiting the Spa - all personnel were at beach. In the end we had a quiet reading day in our suite.
We got several phone calls in which various ship personnel kept asking my husband if he’d like to celebrate his birthday (since they had forgotten the day before). We decided we’d have his celebration with in room dining that night.
So, when it was time to order, we called room service- there was no paperwork with a menu in our room so they couldn’t take an order so we had to track down our room steward to get the current menu. She insisted it was December 22 and gave us that menu (it was actually the 23rd) we called again to try and order. The kitchen said we had to use the menu from December 23rd. So we went back to the room steward and she gave us the menu for the 24th because she didn’t have the menu for the 23rd. Eventually we were able to order a couple of salads, a club sandwich and a cheeseburger. Food arrived about 40 minutes later. Cold burger & fries, barely edible salad, dry sandwich. 2 ice waters. Nothing indicating a birthday...we strolled the decks, nothing going on so returned to our suite, sat and watched the moon and had a quiet reading night.
In general, I would say this is a rather boring cruise with very little information available to passengers. No announcements, no help with basics like internet, no orientation and late or nonexistent paperwork in the suite.
We are fairly self reliant and creating our own shore excursions (there are NEVER any staff to help with booking). Since almost all the ports are anchor/tenders it is a bit more complicated than simply stepping off the boat on to the dock.
We do miss the ship events, lectures, entertainment that we’ve enjoyed on other cruises (they seem to be nonexistent, cancelled at last minute or very badly organized on this cruise).
A note on the (Penthouse Suite) on the 10th floor: DON’T BOOK it!!! Above our suite is the outdoor game area (shuffleboard, table tennis, etc. VERY NOISY starting early in the morning and lasting all day!!
So in closing we are sticking with Silversea, Viking, Charters and anyone else but the CARNIVAL line and SEABOURN!!
Cons: poorly organized, unprofessional staff, mediocre food and waste of time & money!!
Pros: quiet, not too many activities, lots of time to yourself, some beautiful sunsets on this itinerary comfortable bed, spacious suite. Read Less
The evening shows have always been the weakest of the Silversea's offering followed by the tours which tend to be lame and very overpriced. On the Silver Muse just about everything else is sub standard as well. It would seem ... Read More
The evening shows have always been the weakest of the Silversea's offering followed by the tours which tend to be lame and very overpriced. On the Silver Muse just about everything else is sub standard as well. It would seem Silversea has had problems finding enough extra staff for this relatively new larger ship and as a result many of the barmen are incompetent and waiting staff untrained. The chef's too have some weird interpretations of well known dishes albeit this is not the weakest area. 8 restaurants is too many though, better fewer and less strange.Our cruise from Bali to Sydney was not full (it would have been even worse on many fronts if it had been) but even so they ran out of things. What was even more unacceptable was that people left and joined the cruise at nearly every port making it seem like an upmarket ferry. Some were on for just 2 days! Needless to say we were not given or told about this option having booked and paid long ago. Due to Silversea not doing well currently they are now offering all manner of incentives such as this, included tours and cabin credits to try and get bodies in beds. They are very keen during the cruise to sell future cruises to their captive audience but based on the above one must seriously question the wisdom of falling for this. The price may rise as time passes but so very well may the incentives! As for celebrating Christmas I would simply say that in my opinion Jingle bells and Rudolph the red nosed Reindeer are not carols. New Year was a little better being harder to get wrong. All in all this felt like a shakedown cruise which is not what we paid for. The private owners of Silversea sold 67% of it last year. They made a mistake - they should have sold 100% as the once very good Silversea is slipping down the rankings fast. Read Less
Heard they were a top cruise line in Travel magazines. They had to have had to pay for someone to say that, it just isn't so. I called Viking inquiring about the cruise. My first and most important question was " does this ... Read More
Heard they were a top cruise line in Travel magazines. They had to have had to pay for someone to say that, it just isn't so. I called Viking inquiring about the cruise. My first and most important question was " does this penthouse in fact have a KING size bed and NOT a super queen. I was assured by the Viking rep that IT WAS A KING! Due to health I was on a low to no sodium diet. When I was laid up in bed for 2 1/2 weeks I asked if I could get my food from the dining room because room service has just regular food nothing I could choose from that was low sodium. They called back and said NO just what was listed on the room service menu. The rest of customer service was about the same through the whole cruise. So much for their motto "you're important to us". Once they have your money they seem to forget that motto. That is why we will continue to use the other ships we have been on such as Crystal, Oceania, Regent, Holland America, all of which far outshine Viking. Magazines may rate it #1 I would rate it a zero. You certainly DO NOT GET WHAT YOU PAID FOR, NOT EVEN CLOSE. I could go on there is so much more to tell but instead I will say this. If you want a wonderful cruise with people who are trained to be kind, courteous and helpful and deliver what they promise then DO NOT CHOOSE VIKING. Read Less
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. ... Read More
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar.
I also liked the interior design, the color schemes, carpet, art, and interior of the ship, it was very beautiful.
My personal trainer, Jacques was great as well.
But overall, I am sorry to say I was very disappointed so I want to explain why I would not take another MSC cruise.
I worked on Celebrity cruise line for 2 years as an acupuncturist from 2004-2006 and I have also been on Princess, NCL, and Carnival. I hate to say it but MSC was the worst line of the 5 lines I have been on.
I purchased the cruise directly from MSC. Due to poor customer service (having to wait over 30 minutes on hold before anyone answered (numerous times), no one responding to emails sent from the company website etc) I cancelled the trip. I wanted this itinerary because it went to Columbia (and I could not find another line with dates that worked for us) and I had never been there before so my father purchased the cruise from Expedia. I had trouble getting my $198 deposit refund. I had to place several calls and emails about it. We also had trouble getting our boarding passes.
Our check in time was late so we missed the boat safety drill. Then the notice for the second drill came so late we didn't know about it and missed that too. We felt the overall organization of the cruise was poor.
I purchased shore excursions in advance and I was charged twice for the one for Aruba for all 3 of us. That also took me many attempts to get refunded. At first only 2 tickets were refunded and then the third one was refunded on another credit card statement even though they were all purchased together at the same time.
In Jamaica I wanted to go to Blue Hole but it was not offered so I purchased it from an outside shore excursion group.
In Columbia I wanted to do the hop on hop off bus tour but it wasn't an option until literally the night before we got there, we had a flyer on our doors. I was disappointed that I overpaid by using another tour company because it was not available on the cruise website.
The Panama excursion choices were not available until right before the cruise and the descriptions barely told us anything about the trip.
In Cozumel our snorkel excursion was cancelled due to the rainy weather. We were able to get on another tour (in German in French which we don't speak) and I had to pay full price for it despite the fact that I prepaid for the snorkel trip and got a discount, It was not my fault the weather was bad and our trip was cancelled but the shore excursion department would not give me the discounted rate from the on board price like I got for the snorkel trip because I paid for it before we boarded the ship.
I also purchased a photo package in advance before boarding. It turns out the family eating dinner with us also pre- purchased the same package. We both were under the impression from the marketing materials we got from MSC that we were getting both 10 prints AND 10 digital files but on board they insisted it was only 10 prints. It's odd that we both thought the same thing. There must be a mistake on the website or the printed advertisement that is not consistent with what the ship is actually offering.
So I prepaid and purchased the 10 photos for $80 because the advertisement lured me in by promising me 70% OFF of on board prices. Then when we were on board they offered 15 photos for $99. This is a MUCH better deal but they would not let me upgrade to the better package. This was misleading and unfair. I don't think any other company would have done that! -- Refused to allow customer to use purchase towards a better deal. What happened to the customer is always right? This was lousy customer service! I wanted to pay the difference and get the better promotion but they said no. Why burn a bridge for $19? The printed photos were anyway going to recycling, there is literally no financial loss to the ship to give us the extra 5 photos and make us happy and take an additional $19. It's literally a win-win but the ship was not able to accommodate, bend, or compromise. What a shame.
I pre-purchased spa treatments and personal trainer (at the same time for my father and myself). When I came to the spa to make my appointments they only had record of my personal trainer payments and not our 6 spa treatments. I had to wait for the spa manager to contact reception to try to find the proof of payment.
One day there was a time change so people came to their spa appointments an hour late. Instead of rescheduling them they bumped people who were on time. My dad was frustrated that his treatment started over half an hour later that it was scheduled.
I spent over $114 for the internet plan (before boarding) for 5 devices and the data we were given only lasted a few days. This is more than I pay for a month of internet at home with unlimited use. So the majority of the trip we could not use internet. Most people use social media to upload vacation photos and it would behoove the company to give better plans with more data because it's free advertisement for the cruise-line. But the company seems too near-sighted to even see the big picture that they are jeopardizing long term gains for short term gains.
The 4D movie and bowling and car simulator package was a rip off. Very glad I didn't buy it. The bowling had 2 lanes, a tiny ball and was not like real bowling, the movies were 5 minutes long, and the car was not a big deal to warrant such a high price tag.
There were very long lines for the buffet and also for getting off the ship. Never seen such lines on a cruise in my life and I have been on over 200 cruises.
The food was overall bland and lacked variety. Would have liked lox for breakfast, but I never saw it offered.
Our waiter at night kept making mistakes every night, bringing people the wrong dish, and so many things. We overheard another table complaining to the restaurant manager so my dad said it was happening with us too. We were happy to see that steps were made to correct this and the service improved immediately.
We got the drink package and were told different things at different bars on the ship. One bar said that the drink I wanted (BBC) was not included so I paid $9.95 for it, then I went to another bar and they took my drink voucher and the receipt said the drink price was $8.50 but there was no charge for me because of my drink plan. People on board were not operating from the same rule board, it's as if they had no company/brand training. The line was consistently inconsistent.
I did not see any Friday night Sabbath services scheduled for the Jewish passengers but there were daily AA meetings and regular LGBT and singles meetings.
In general, there were way TOO many inconsistencies and poor customer service and disappointments which is why I will not be a return customer.
I hope this helps you with quality control and to improve your service so that you have more repeat business and do not lose potential clients like me.
On their Facebook page many people wrote it was the worst cruise line they have been on and that they were disappointed by the service etc. There was no option to give a star rating and I suspect their high ratings were paid for.
We spent over $1,800 on board but will not be back, unless it's for a FREE cruise! Read Less
This ship is in need of overall remodeling, there are so many maintenance problems, toilet not working, ceiling drip water,smells in the walkways, toilet backflow,,,
And the food quality is poor, I think they use leftovers for buffet ... Read More
This ship is in need of overall remodeling, there are so many maintenance problems, toilet not working, ceiling drip water,smells in the walkways, toilet backflow,,,
And the food quality is poor, I think they use leftovers for buffet dishes, the meat dishes are all very dry, the fishes are ok except after on buffet line for too long they are sometimes salty. They put raw fish at room temperature instead of covering them and keep them cooling, is somewhat strange to me. The services also terrible, most of the staff have bad manner.
And DON'T choose "ANYTIME DINNING " we never could get a table for 2 before 9:00pm, they force us to share table, which we hate. I told customer service manager this he referred me to restaurant manager, but the restaurant manager told me there is nothing he could do. This kind of customer service is a shame for princess cruise lines.
How could they rate themself 4.5 stars is beyond me, I would rate them 1 star Read Less
Having sailed and read Stickman's review, I agree wholeheartedly although having not sailed with Crystal cannot comment on that but he hit the nail on the head regarding Seabourn's lack of service both in food and drink service ... Read More
Having sailed and read Stickman's review, I agree wholeheartedly although having not sailed with Crystal cannot comment on that but he hit the nail on the head regarding Seabourn's lack of service both in food and drink service onboard the Encore.
My husband and I have sailed over 100 days with Seabourn and were very disappointed in Seabourn Encore. The ship is too big and is not what we expected. it is a beautiful ship but the food quality and ineptness of the wait and drink staff (not all but 99%) was unacceptable and this spoilt our cruise. As for Thomas Keller - forget it. Waste of time and space. The overall experience in the dining areas and bars was what you would expect from Carnival or Royal Caribbean not Seabourn. Too big now and untrained staff left a bad taste in our mouth. So many times when I ordered a drink (not even once a day) I was refused because an ingredient was missing. Honestly. Not good enough Seabourn.
So if you are considering Seabourn I would recommend you go elsewhere as there are many cruiselines who offer a similar but superior product and do deliver what they advertise.
I have kept this short and sweet as Stickman has given in depth reviews.
Happy Cruising Read Less
This was our 3rd cruise on Viking Ocean, before on the Star & the Sea. Both were quite enjoyable. This one not so much! We boarded the ship in excellent health (and I have the blood work to prove it having been tested just 48 hours ... Read More
This was our 3rd cruise on Viking Ocean, before on the Star & the Sea. Both were quite enjoyable. This one not so much! We boarded the ship in excellent health (and I have the blood work to prove it having been tested just 48 hours prior to embarkation). Within 48 hours on the ship, developed ottis media (inner ear infection) which was a cause of concern. Went to sick bay & the treating doc gave me 500 mg of amoxicillin 3 times a day for 7 days. The interesting thing is while in sick bay, the nurse was a bit frazzled since they had a big emergency the evening before, no other details were provided. I can only guess.
A day or two later the ship was put under quarantine and all swimming pools, and the spa were put off limits for 3 days. In The restaurant, no more self serve at the buffet. Consequently long lines developed as the staff was not equipped to handle this.
After taking the amoxicillin I went again to sick bay, and requested anti diarrhea medicine as I was under the impression it was a side effect of the amoxicillin. I was told in no uncertain terms "no way this was possible" and in turn was quarantined to our cabin. Anyone can google "side effects for amoxicillin" and diarrhea is a common side effect listed. What were they talking about? So I in turn was quarantined for 3 days to my stateroom. They told me I was contagious. Guess what, my wife slept with me and stayed in the room with me for 3 days, she never developed diarrhea. And the bland food they sent up, frankly was inedible.
Regarding the ports of call, we couldn't even sit out on our terrace as the air in the ports they took us to had an extreme foul smell! Fortunately we stayed in a penthouse veranda which made our 3 days incarceration a bit more comfortable. However we were warned by the ship's captain if we left the cabin we would be subject to being kicked off the ship and returning home would be our problem. Nice, you would think I could order reasonable food instead of their inedible "bland diet".
Finally we gladly disembarked in Bali. Frankly we should have just booked our stay here and by passed the Viking ship. Upon returning I contacted their customer service to articulate my concerns. The person I spoke to seemed unaware that the ship was under quarantine for 3 days and she would research it and get back to me. She never did return the call, hence the impetus for my posting.
We are now almost two weeks being home and are just getting over whatever we contracted on the ship. My wife while on the ship developed a cough and also ear infection which she to this day still has. Viking offered us a $300 pp credit for our next trip. A mere pittance considering we had spent in excess of $20,000 on our trip.
For those considering booking this trip, it certainly did not replicate our past experiences with this line and I dare say it will be a long time before we re-book another cruise with them., Read Less
Viking Cruises, Community Team has responded
Thank you for your review, Diver Vince, and for your candid feedback. We appreciate your understanding of the health precautions taken to ensure the safety of all those aboard and do regret any inconvenience experienced. While we recognize you’ve made strides to discuss your post-cruise comments with us, we would be happy to put you in touch with a Customer Relations agent if you haven’t connected with one since sharing this review. We look forward to hearing from you, and wish you a pleasant day.
I need to preface my remarks by saying that I have travelled extensively on Silversea and Regent Seven Seas - both are ALL Inclusive cruise-lines. So whilst I was quite prepared to have to pay for my drinks - wow - I was not prepared for ... Read More
I need to preface my remarks by saying that I have travelled extensively on Silversea and Regent Seven Seas - both are ALL Inclusive cruise-lines. So whilst I was quite prepared to have to pay for my drinks - wow - I was not prepared for the totally outrageous prices Cunard was charging - they have managed to take greed to a whole new level - for example - I can buy a bottle of Mateus Rose in Sainsbury's for £5 duty and tax paid - I paid $10.60 for a 250 mls glass of Mateus - roughly £8 - and with 3 measures to a bottle that equates to £24 per bottle and I am assuming that the bottle is tax and duty free????? Come on surely that tearing the arse out of it a bit but then they have the temerity of charging a 15% service charge on top. What is the justification? I have no idea other than "Pure Greed"?
Do not know about you but long haul flights are becoming a major bore, so instead of a couple of weeks in Las Vegas or Macau, decided to seek a luxury cruise out of UK and the Queen Victoria provided the answer. I travelled Queens Grill and that was well worth it although I would have like to moved tables and met new people? The food and service were quite excellent. There was a Grill lounge which a true haven of peace and quiet.
Due to being mobility challenged - I have artificial knees - I do not do a lot shore excursions as I used to, but I did do one on the cruise - tour staff were rude and very unhelpful - but our tour guide was fantastic and the tour itself was a lot of fun.
Given that I was a Queen's Grill customer - the embarkation process was appalling and disembarkation process was a total and utter farce - I do mean a total farce - and this is meant to be an up-market cruise-line - sorry it is not - I was mown down by wheel-chair - basically 2000 passengers were trying to get off at the same through a single disembarkation terminal - it was utter chaos - just to add to pain - no-one told me that "Aqua" tags (Queen's Grill) were laid out separately?????
Most depressing of all, is no-one from Cunard it prepared to talk about this?
Have fun but if you want to go cruising try another cruise-line? Read Less