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2 Helpful Votes
Sail Date: November 2018
Having cruised well over 15 times as a couple (and Cunard Carnival cruises) let's start by saying that the pursers office had a very negative attitude, both in person and on the phone. The cost of drinks is extortionate I.e. a bottle of ... Read More
Having cruised well over 15 times as a couple (and Cunard Carnival cruises) let's start by saying that the pursers office had a very negative attitude, both in person and on the phone. The cost of drinks is extortionate I.e. a bottle of wine £5-6 uk over £40 on the ship plus 15 percent. Cost to us well over £350. The food is adequate at best the fish clearly cooked in a toaster. The speciality restaurant - we ordered fruits de mer not frozen de mer. Tasteless and watery. Their disembarkation procedure is manic. Whatever time it states you can get off is irrelevant. Ours was priority one as they allow the corridors to get chock a block with people and do not control it. Very dangerous. When going through security they do not even check the time you are supposed to get off. A free for all. We shall never go with this so called British company again . There is another American cruise company who do it better. Humbly disillusioned. Read Less
6 Helpful Votes
Sail Date: November 2018
We chose this particular cruise because on my bucket list was SE Asia...Everyone spoke so highly of Viking we took a chance. This particular trip included air fare, a bonus for us. Viking made the arrangements and as we started ... Read More
We chose this particular cruise because on my bucket list was SE Asia...Everyone spoke so highly of Viking we took a chance. This particular trip included air fare, a bonus for us. Viking made the arrangements and as we started to realize that we were losing two days of the trip (as of that time) we tried to change well ahead of the sail date. We were told it was too late unless we wanted to spend another $2000. That I could have done on my own. We get into port after having an extremely long flights to get to Hong Kong. The trip to the port got us on the ship about midnight. We had made an excursion for the next day. With jet lag, sleep was impossible so I was up all night and went on the excursion. BTW, if you are in a port more than one day...the so called included excursions are the same for all the days. Of course you can pay for another excursion. Trying to keep this as short as possible... The next night we went to our reserved Dine that had to be made way before we traveled. Our reservation was for 9:00 ...My boyfriend got a call at 8:15 if we had cancelled our reservation ..He said no and they told us they could take us earlier. This restaurant was supposed to highlight foods from the area visiting. That was so untrue. We were seated and immediately served the first couse. As an aside it was awful..We were served wine...Before we had an opportunity to "savor" the wine a second glass of a red was served, must breathe...We were so rushed through what was supposed to be fine dining experience, we actually asked them to slow down. They did not. They served dinner as if we were holding them up. Apparently we were as they started to clean up all the tables around us as we are trying to ascertain exactly what we were being served. I being very tired and frustrated started to cry and ran out. It was an experience...I give them that. I could go on forever, but every port was hours from towns that were not worth seeing and tours that were highly inflated in interest. We could not go to places we wanted to see as the drive time between the port distances and places of real interest would take more time to go and come than spend any time. Haikou and HaLong Bay were at best boring and out of range with travel to go to other places of interest. Of course these are our assessments, but reflect many of the other travelers we met. So on day three/four, I asked for the Viking guanantee as I could not make arrangements to get to where I wanted to go on the cruise. ...We spoke with General Manager who worked at finding us a way to take an excursion we found on Trip Advisor as opposed to another Viking tour. Of course he talked me out of taking the Viking Guanantee, knowing I would pay for my way as the guarantee spells out. I really could go on forever, but aside from losing two days of the actual trip, we also lost another day in Bangkok as the ship needed some repairs and we could not get back on in time to make our flights. Some of the tour guides went out of their way to make what was truly boring more enjoyable. I really could go on forever, but if you are not interested how the Chinese are making Sihanoukville, Cambodia into the next Macau for 2 days as they are exploiting the Cambodians...Do not take this trip...and I really could go on...and on...Oh one last thing, for those of us who needed to make flights they arranged a day room at the LeMeridan...and printed out the wrong address. We had to pay to make it to the right address..LeMeridian personel went out of their way to accoummodate us in Bangkok and for that we give them 5 Stars, LeMeridian that is! We had a total of 6 hours in Bankok...Also our trip was not 26 days..but theoretically..we spent a great deal of time going to no where places...I may not sit in the sun...So finding shaded areas was excruciating. I do have a letter of apology and/or disappointment from Viking. I will share that with them. Thanks for listening. Read Less
Sail Date: November 2018
We chose this cruise for the itinerary through the Panama Canal to Peru. The excursions we booked on our own were far better than the experiences people had on the cruise line's offers. Many of the ports visited were for the first time and ... Read More
We chose this cruise for the itinerary through the Panama Canal to Peru. The excursions we booked on our own were far better than the experiences people had on the cruise line's offers. Many of the ports visited were for the first time and the itinerary staff knew little or nothing about them. You would think they would send out people ahead of time to learn about the areas they were going to visit. One port in Ecuador was rated so dangerous in online reviews that we did not even get off the boat. First time ever for us on a cruise. Food was okay but nowhere as good as on Oceania. In general, the cruise was very overpriced and did not include airfare in the pricing. Many of the people on board cruised year round, knew each other and were quite clique-ish. Many of the staff were snootish as well. Disembarkation was a disaster!!! Basically, they were done with us. We will not travel with them again. We will probably stick with Oceania. Read Less
4 Helpful Votes
Sail Date: October 2018
I am not sure we would sail with Azamara again. Let me explain a bit about our experience. Embarkation: As someone in a wheelchair, we chose Azamara because they claimed they were accessible. When we arrived? No ramp, stairs. We were ... Read More
I am not sure we would sail with Azamara again. Let me explain a bit about our experience. Embarkation: As someone in a wheelchair, we chose Azamara because they claimed they were accessible. When we arrived? No ramp, stairs. We were shown to the embarkation point, which was a stairway up to the ship. When I asked where the ramp was, I was told that it was being used to load the luggage. So, 4 small employees -- probably Filipino, since they made up a huge proportion of the staff -- carried me in my wheelchair up the stairs. This is okay in places like India, where I have no expectations around accessibility, but very surprising on an American-owned ship, docked in Europe. Especially since they have a whole section on their website about accesssibility. Cleanliness: Lipstick on the champagne flutes in our suite. Lipstick on the glasses in the lounge they call the Living Room. When our first glass of wine arrived it was covered in lipstick and fingerprints. I went to the bar to get another glass and the surly bartender proceeded to pour my wine from the dirty glass into a cleaner glass. We left. Suite: Was a nice size and the accessible bathroom was pretty good -- could have used more shelves, and the toilet was surprisingly low for a wheelchair-accessible room. Bed was comfy and the balcony was a good size. Service: very mixed. Staff in the living room were not very competent. They never got the orders right and had to be sent back to get the proper beverages. Staff in the main dining room were good. Staff in the 2 specialty restaurants were very good. So a bit surprised at how the service levels varied. Butler for our suite was outstanding. but the stewards were very junior. The overall look of the ship was nice. The ship is too small for rough weather. There were hurricane-force winds which meant our first two ports were cancelled -- we spent two nights in Civitavecchia. Cannot imagine doing a transatlantic crossing on such a small ship. We ended up going to Nice instead of Monte Carlo, which was actually better for us, since Nice is flat. Palma de Mallorca was fantastic, and we loved going back to Valencia. Our two nights in Livorno meant that we could do a nice visit to Lucca, and spend one beautiful sunny day exploring Livorno. The "Azamazing evening" was quite simply, dreadful entertainment. Food and wines: We are foodies and we enjoy good wine. The food in all the restaurants was okay, but we did not like the fact that the menus in the two specialty restaurants never changed -- so it got boring quickly. The wines included in the fare were the cheapest wines they could get. We do not drink a lot of cocktails or mixed drinks, but the drinks menu skewed heavily to liquor and not wine. The wines on the "for purchase" menu were extremely over-priced, and were mostly American. Inexplicable considering we were in Europe. Corkage fees are only $10, so once we got into some ports, we headed straight to a liquor store to buy good wine to take on board. I think the owners have really cheaped out on entertainment. They had an appalling 3-person trio in one of the lounges. They had a decent pianist in another place, and there was a good jazz quartet at the Saturday brunch. They had one person for the "enrichment" lectures who seemed really out of her depth. And they don't appear to invest in staff training. We would rank this number 3 of the cruises we have done. Cunard 1, Oceania 2, and Azamara a distant 3. I realize the staff are fairly new and not all of them are fully trained, but this is a cruise line who seem to want to compete with Oceania, and they do not. The staff in the Living Room seem to hate their jobs and there was a surprising amount of surly Russian staff who seemed to hate the guests and each other. Inexplicable, since it's a nice looking room. When I filled out their online questionnaire, I told them that I could not figure out who their target market was, but it was clearly not us. Did we hear back from them? Crickets... Read Less
Sail Date: October 2018
You can really judge a company by the way they handle a difficult situation. My experience, and others, on this trip was that Scenic handled this absolutely terribly and conducted the tour at the most cheapest cost possible to themselves. ... Read More
You can really judge a company by the way they handle a difficult situation. My experience, and others, on this trip was that Scenic handled this absolutely terribly and conducted the tour at the most cheapest cost possible to themselves. They didn’t deliver a luxury experience, even though they still had the opportunity and facilities to do so, instead they provided terrible service with really cheap food (often buffets) and really cheap wine. I thought after their 16 million dollar class action case they lost last year that they would have improved their service, but they have obviously learnt nothing from past mistakes. We were advised by email on 19th October (5 days before our cruise, and we were already in Europe) that we would have to do land arrangements for four nights before joining the Scenic Jewel (instead of Scenic Opal) in Regensburg on 28th October. We were not advised of an option to cancel the tour. We were then emailed on 22nd October advising which hotels we would be staying at. Still no option to cancel. On the 24th October in Budapest we met our Tour Director, and was given an update on the trip. At that stage we found out that there were 109 people booked for this cruise but only 65 showed up in Budapest and 44 people cancelled and didn’t travel. After speaking with people on the tour we found out that scenic contacted some people before they left Australia and gave them an option to cancel, and didn’t bother to contact other passengers at all (including us, except for an email advising a change to the itinerary, but not advising any option to cancel). We were informed that the river was the lowest in over 100 years by the tour director, so obviously scenic knew well in advance that this trip was going to be affected and yet we were not advised. Looking at reviews of previous scenic passengers that cruised this itinerary this year, there were many disruptions, so scenic should have advised us well before we left Australia and given us an option to cancel like they did for only select passengers. We totally understand that scenic can not help the water levels being so low that they can’t operate the cruise at certain sections of the river, however, they knew the river conditions well in advance of the cruise as they’d had problems all summer. They should have given everyone, not just a select few, the option the cancel before leaving Australia. I wonder if they went ahead with this cruise because they had a travel agent famil group booked on this cruise? I telephoned and emailed Scenic in Australia from Budapest, after our tour briefing, however they were not of any help at all and just gave a generic reply to claim for compensation when we return home. Rather than going into a long letter, I’ve itemised below the terrible experience that we had from Scenic considering that Scenic has advertised this “Luxury River Cruise” as an all inclusive (spirits, wines, soft drinks, tea, coffee and mini bar), with anytime dining. - we were advised in writing by the tour director that we were allowed up to two glasses of wine, beer or soft drink with dinner and one glass with lunch during the first four days of our trip which was conducted by land (hotels and buses) - Even though scenic had the access to provide spirits, wine, coffee, tea, afternoon tea...etc at the hotels we were staying at, scenic would not include this for us and we were told we would have to pay for these ourselves. - The quality of the buffet food and wine we received at the hotels was of a very poor quality. The food was like something you’d get at an RSL club and the wines were really cheap and nasty. We stayed at very nice hotels, but received the cheapest quality of food and wine. - We finally boarded the scenic jewel in Regensburg, on 28th October. - We were onboard the ship for 10 nights. During this time, there was no anytime dining in the crystal dining room (as advertised by scenic) instead we were restricted to sometimes late dining times and the waiters were always in a hurry to get us fed and out of the restaurant. - Portobellos was only open 2 nights out of the 10! Why?? - For 8 out of 10 nights on the cruise there was only one dining option, and that was a fixed time, which is totally opposite to what scenic advertise. - There was absolutely no drinks or food service on the top deck during the entire cruise, which is completely the opposite experience of friends who have done this cruise before. I know there was part of the cruise when the top deck was closed when going under bridges, but we received no service there at all the entire cruise. Even when we docked in Amsterdam, we saw Viking and Avalon ships beside us serving their passengers drinks and food on their top decks.....our ship was completely dead in atmosphere and service. - The food quality on the ship was very “hit and miss”. Sometimes the food was very nice, other days they food was just terrible and quite often cold. - The cakes in the river cafe were a generic shop bought cake that was often stale by being cut and left in the display cabinet. - We were never offered a packed picnic lunch, as advertised by scenic, if we didn’t want to do an organised tour and just do our own sightseeing. - The entertainment onboard the ship was really amateur and something you’d expect on a budget cruise, not a luxury cruise. Read Less
2 Helpful Votes
Sail Date: October 2018
We have just returned from the worst cruise experience ever. The atmosphere on board when the ship docked at Halifax was close to a mutiny. The Captain was being asked to explain why we had endured four days out of ten on the sea instead ... Read More
We have just returned from the worst cruise experience ever. The atmosphere on board when the ship docked at Halifax was close to a mutiny. The Captain was being asked to explain why we had endured four days out of ten on the sea instead of one. Why the ship had arrived at Halifax at 22-00 ? My wife had to spend the day in the cabin due to the ship circling for most of the day feeling sick and giddy. Then to add insult to injury a bill was received from the Doctor for $445 for my wife’s treatment for sea sickness---a more appropriate action would have been a note and some flowers to say sorry. It is outrageous to charge a single dime for her treatment caused by the ineptness of the ship . One of your ship staff admitted that out of the last seven scheduled stops at Sydney only once did the ship dock There were many guests calling for an explanation from the Captain and were given the lame excuse that he was asleep. There was not any explanation given for the delayed arrival at Halifax. The General Manager was given an extensive list of cabin numbers so that he could offer an explanation for the delays but he did not have the courtesy to reply. There were free drinks offered to say sorry but these are of no value if you are teetotal Additionally I had requested an anniversary cake and it took three reminders before the “surprise” arrived. The helpful waiter offered to deliver it to our cabin and we are still waiting for its arrival……. I complained about the portion size of the fish at the Toscana restaurant and did not get a proper explanation, only an ansafone message saying that the Restaurant manager will call back. I am still waiting….. The attraction to the cruise was New England in the Fall and the attractive eight places to visit. In the event there were only four Can’t help feeling that the Cruise was for the benefit of Oceania and not its passengers so that passengers could spend more while the ship sailed the Ocean. How wise was it for this voyage to have taken place given the weather conditions in the Atlantic at this time of the year I would like to say that the staff in the dining room and cabins went out of their way to be helpful. The ship was tastefully fitted out but I felt that the entertainment was under par Read Less
1 Helpful Vote
Sail Date: October 2018
Wanted to cruise from Budapest to Neuremberg on the Danube. We spent more time on a coach than on the river. In fact we only 'cruised' for 4/5 hours in daylight during the whole 7 days. Please check carefully water levels before you book. ... Read More
Wanted to cruise from Budapest to Neuremberg on the Danube. We spent more time on a coach than on the river. In fact we only 'cruised' for 4/5 hours in daylight during the whole 7 days. Please check carefully water levels before you book. We were not advised of any problems until less than 24 hours before departure. We would have expected to be contacted and offered the possibility of cancellation due to the circumstances. Fortunately for us the weather was great and we were able to make good use of the electric bicycles that were available. This enabled us to see some of the countryside along the river. Shuttle bus services were put on which we used to visit local towns. Instead of sitting on a coach for up to 3/4 hours. Remember if you book a balcony suite you could be docked for hours/dayd looking into someone else's balcony on another cruise boat. Talking to other passengers who had cruised with National Geographic before, this partnership left a lot to be desired. Their representatives were very pleasant though. Be very wary if you have an intolerance or allergy to certain foods. My experience was difficult to say the least. Read Less
, The Scenic Team has responded
Dear Pepcee, Thank you for your review of your recent river cruise and we are sorry to hear that due to the exceptionally hot and dry weather in Europe, leading to low water levels this meant that you had to travel by coach to continue your tour. Guests that were affected by low water should have received an email from us or an email sent through their travel agent if not booking direct regarding the current water levels. We are sorry to hear that you never received this information. I have passed your feedback onto our team to review further. We are glad to hear though that you managed to make use of our e-bikes and see some of the countryside along the river. Best regards, The Scenic Team
3 Helpful Votes
Sail Date: October 2018
While water levels on the Danube and Rhine were beyond Uniworlds control the way they handled things was very unprofessional. They knew of the river conditions several weeks prior to departure but deliberately kept this information from ... Read More
While water levels on the Danube and Rhine were beyond Uniworlds control the way they handled things was very unprofessional. They knew of the river conditions several weeks prior to departure but deliberately kept this information from participants Having purchased trip insurance from Uniworld had they been up front about the conditions I would have gladly cancelled and rescheduled at at later time when conditions had improved. The bottom line was Uniworld delivered an inferior product at every operating level..We changed ships twice winding up docked in Frankfurt for 2 nights before finishing the last half of the trip via bus.. Service on both ships was average at best and food was a 3 Star product as opposed to the 5 Star quality Uniworld promotes. The bus segment of the trip was a chaotic disaster. Having spent over 25 years in the travel industry I feel qualified to critique a product and in my opinion Uniworld delivered an inferior product. Read Less
4 Helpful Votes
Sail Date: October 2018
I have been on 2 previous Oceania cruises and chose this one because it left from San Francisco to many ports I hadn't visited and through the Panama Canal. Unfortunately, we changed itinerary for 8 days due to a tropical storm and missed ... Read More
I have been on 2 previous Oceania cruises and chose this one because it left from San Francisco to many ports I hadn't visited and through the Panama Canal. Unfortunately, we changed itinerary for 8 days due to a tropical storm and missed 5 excursions. Communication from Captain or cruise director was terrible. No explanation for any thing. Morale among the passengers was very poor. I'm sure they lost some loyal customers (including my husband and myself) The food in Grand Dining Room and The Terrace is still very good, but a step down from what we experienced on previous sailings. Toscana and Polo Grill are still wonderful. Service staff in general were lovely, but some were poorly trained with snafus on drink orders and restaurant reservations which seemed to disappear even though we had the print out summary of our reservations from the front desk. There was no explanation, no apology and we were supposed to feel grateful that they managed to "fit us in." There were power outages and some ship sections experienced non- flushing toilets at times. The ship is due for an overhaul and we got the impression it had many ongoing mechanical issues. But none of this was address by the staff. Our cabin was quite nice and kept very clean by housekeeping staff. There was good entertainment and plenty of activities like Trivia, golf putting, shuffleboard, ping pong, Bridge lessons and games, casino w slots and poker tournaments, karaoke. But we went for the port visits and excursions, not endless sea days. Read Less
5 Helpful Votes
Sail Date: October 2018
We selected this cruise for it's itinerary - San Francisco to Miami with stops in Catallina, Cabo San Lucas, Acapulco, El Salvador, Nicaragua, Costa Rica, Panama, Columbia and Havana. On day one an announcement was made that because ... Read More
We selected this cruise for it's itinerary - San Francisco to Miami with stops in Catallina, Cabo San Lucas, Acapulco, El Salvador, Nicaragua, Costa Rica, Panama, Columbia and Havana. On day one an announcement was made that because of Hurricane Sergio we could not stop at Cabo San Lucas, El Salvador, Nicaragua and we would get to Costa Rica very late in the day. Pretty quickly "Hurricane Sergio" fizzled out. With no further explanation the ports were not added back in. When questioned, the Executive Consigliere and others had no answer. The best we got was "we would arrive at the port at night". This explanation made no sense. While I am very in favor of safety, this seemed to be an opportunity for Oceania to save on port charges. Is the increase of spending on days at sea better for them? Some of the passengers had been on the Regatta prior to this cruise for an Alaska cruise (back to back cruises). The port in Juneau was deleted because of wind. These ports deletions gave us many more days at sea. On a small ship there is only so much bingo (45 minutes a day) and shuffleboard you can play. Another passenger told us that on a previous Oceania cruise that was to include Easter Island there were 11 straight days at sea also because of deleted ports. At the halfway point of the cruise we were given a survey to complete. We felt that the Main Dining Room food quality had really declined since our last cruise. We had several staff personally find us and discuss with us and try to rectify. Of course we mentioned the deletion of the ports on the survey - NO ONE addressed that with us. The excursions were not as good as we have experienced in the past. The last one - Highlights of Havana - was a waste of time and money. It was a bus tour. While the very high back seats were comfortable, they blocked vision. We could see very little from our seats. The tour guide was very hard to understand and he took us to a cemetery and told us we would have a special guide there who we should tip. The special guide spoke no English. Also the bathroom on the bus was out of order. Not good with the age of the group. Food in the specialty restaurants was excellent. Service there was excellent as well. Cruise Director did a good job. Read Less

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