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721 Luxury Cruise Reviews

Told this USED TO BE a great cruise line. Times have changed tremendously!! Definitely a 3rd rate ship in need of professional leadership at the corporate level. The ship is run as though they going broke!! You pay for two ... Read More
Told this USED TO BE a great cruise line. Times have changed tremendously!! Definitely a 3rd rate ship in need of professional leadership at the corporate level. The ship is run as though they going broke!! You pay for two fares for you and your partner, then are told the so called free internet can only be used by one of you at a time??? Or you can pay an additional $270 for the other person. They allow one bar of shower soap for two people to last 2 weeks. The same with the small bottles of lotion and shampoo ! Of course, you can purchase more.... Food quality has definitely declined significantly!!!! And the portions are meager as you almost beg for more. Waiters have been ordered not to ask would you like another drink, unless it is one you are buying. We would never cruise with Oceania again. Caveat emptor.. Read Less
Sail Date September 2019
We chose this ship because of the reputation of Windstar and the itinerary offered. We were starting out trip with a few days in Lisbon and wanted to experience the southern coast of Spain. The Wind Surf is a small ship and the all ... Read More
We chose this ship because of the reputation of Windstar and the itinerary offered. We were starting out trip with a few days in Lisbon and wanted to experience the southern coast of Spain. The Wind Surf is a small ship and the all aboard was called for 4:00. We arrived at 2:45 and were able to walk right on. Disembarkation was equally easy. What was so disappointing was the condition of our cabin (142). The rug was old and worn. Overall, tired cabin. The third night the air conditioning stopped working. I have a picture of my travel clock showing the temperature was 80 degrees. Sleep was disturbed and fitful. The staff’s reaction when we complained was that they were clearly aware of the situation and had chosen not to address it with the passengers unless we brought it to their attention. Their remedy was a flat $200 credit. The next day, the captain announced we would miss Cartagena because one of the engines had stopped working and since the ship was running slow and the port call was only 5 hours, we would not be stopped. Windstar’s remedy for this was to refund our port fees and free alcohol for the day. The staff was, for the most part, wonderful. They work very hard. There is clearly a preference for return passengers and one night at Candles we waited 20 minutes for a cocktail order but otherwise, no complaints. Similarly, the food, though not exciting, was very good in all the venues. With so many choices, we will not choose Windstar again and we will pay much closer attention to passengers’ reviews. Read Less
Sail Date September 2019
There were three stops on this cruise that were not worth one hour much less a day!Trois Rivieres,Quebec, Corner Brook,Newfoundland to name two. The food in the main dining room was mediocre at best and the service there was poor. I ... Read More
There were three stops on this cruise that were not worth one hour much less a day!Trois Rivieres,Quebec, Corner Brook,Newfoundland to name two. The food in the main dining room was mediocre at best and the service there was poor. I have cruised Oceania many times and felt this is no longer a first class experience. On sail aways, like from New York, all they had was a band and no wine or champagne like they used to. The food in the two special restaurants was excellent...Toscana and Polo. The service in these was excellent but you are limited to two nights at each on a 17 day cruise! The Concierge "Suites" in this ship, Insignia, are very small..especially for a 17 day or linger cruise. Note that if you take the 8 "free" excursions and you are a couple that means on four excursions each! Any additional and you pay extra. Read Less
Sail Date September 2019
This was our second cruise on the Riviera. The food quality and service quality have fallen significantly over the past year. We went on our first Oceania cruise in 2014 on the sister ship, Marina, for a Baltic cruise. We could not ... Read More
This was our second cruise on the Riviera. The food quality and service quality have fallen significantly over the past year. We went on our first Oceania cruise in 2014 on the sister ship, Marina, for a Baltic cruise. We could not believe how wonderful and attentive the staff was. The shore excursions were great and fairly priced. The food and drink service was outstanding. Last year we took Riviera for the Greek Island cruise. The food quality in the main dining room had dropped. The service had lessened. The shore excursions were much more crowded and over priced. The entertainment offerings were poor at best. This year we decided to try the ship again with some friends we met on the last cruise. Had it not been for the passengers we engaged with and a few outstanding staff members, the cruise would have been a disaster. This was the Northern Allure cruise from Southampton to Reykjavik. The first night we found shards of a broken glass on the bathroom floor. We brought this to the attention of the staff and insisted they re clean the bathroom floor. After that the cabin attendants never acknowledged us. Never greeted us and made an effort to turn away as we passed by. Our bathrobes were taken, but not replaced. Our bath mat was taken, but not replaced. These incidents required us the call the supervisor. The cabin had dust on the glass shelves - never cleaned in 2 weeks. The bathroom vanity handles were loose. The in room safe had a taped on piece of paper for a door handle, the plastic on the buttons was worn off and several numbers would not work, and the inside battery cover was held in place with a band aide. One evening in Toscana, the Italian specialty restaurant, my desert glass was cracked through 2 sides. I spoke with the restaurant manager. I never received a formal apology, and offer to return to try them again - you could only book the 4 specialty restaurants once each on a 14 day cruise, or a free bottle of wine as an apology. In another specialty restaurant, the Polo Grill - the cocktail I ordered was not good. Instead of offering me another or something else, I was still charged for this. At the Waves outdoor grill, I asked for a simple smoothie of yogurt with milk and fruit. The staff informed me that they could only make the 3 combinations that were posted on the board. None of these were to my liking. One evening my wife requested pasta with only olive oil and cheese. She was told she could only have pasta with the sauces listed. How easy is this to make, especially since the pasta was in front of her and did not have sauce on it yet. The evening entertainment was hit or miss. Other less expensive cruise had far better shows, such as the Greek Crystal cruise from Montego Bay around Cuba. This time we booked our own shore excursions, except for the free included ones. They were less than half price and much less frenetic. Since NCL has taken over there appears to have been a precipitous decline in the care and attention to details. For over $7500.00/person for the cruise portion only, this is not inexpensive. At this price there are numerous other cruise lines. All of the above was written on the on line end of cruise review. We were informed that every review was to be read and considered for future enhancements?????? I seriously doubt we will every cruise with Oceania again. I would advise those reading this review to carefully consider other options before booking. Read Less
Sail Date August 2019
This was our first Silversea cruise and unfortunately it will also be our last. We recently took their 17 day cruise to Greenland, which turned out to be very disappointing. The scenery ws nice at first, but very monotonous after a few ... Read More
This was our first Silversea cruise and unfortunately it will also be our last. We recently took their 17 day cruise to Greenland, which turned out to be very disappointing. The scenery ws nice at first, but very monotonous after a few days. If it weren't for the interesting shapes of the icebergs, there would have been little to photograph. The villages on both the Canadian and Greenland side were uninteresting. We had hoped to see wildlife but there were almost no signs of anything living. The one polar bear we saw was so far away that it couldn't be made out with the naked eye and whale spouts were so far away they couldn't be seen either. The most annoying thing was that the cruise director and expedition crew were constantly talking about what an incredible day we had. Maybe riding in zodiacs in below freezing weather and getting soaked while seeing little of interest is exciting for some people, but definitely not for us. Our cabin was nice, but we experienced a flood along with several other cabins in our row. No one attempted to help us with the damage we incurred and we were told that we were lucky since we had minimal damage and others had much worse. The extent of their help was to put a large noisy fan inside our room for a couple of days. Knowing that our cabin was probably going to be affected when it happened, they should have been proactive when they were working in the corridor all night with noisy equipment and warned us to remove items from the floor in the closet. By the time we discovered the problem it was too late to save the things in our backpack, some of which were not replaceable. We bought our own boots for wet landings and tagged and stored them in the mud room as instructed. We wore them once and we went to the mud room after a few days for another excursion we found that someone had helped themselves to one boot from each pair. If you invest in your own boots it would be wise to clean them and keep them in your cabin at night. Already soured on the trip after these experiences, the final straw was the guest relations manager's rudeness. Far from appeasing passengers who were upset, her attitude actually caused us to cancel our already booked Kamchatka cruise and to not book the Antarctica cruise we planned to book while on board. The food in the main dining room is mostly very good, although there were a few days with some big misses. La Terrazza is good, but menu choices for dinner don't offer much variety. The disappointment is La Dame, for which you pay $120. It isn't worth the money. Altogether we can't recommend Silversea based on this experience. Read Less
Sail Date August 2019
We selected this cruise to celebrate my 60th birthday and our 40th Wedding Anniversary, so it was very special and important to us. The embarkation at Southampton, despite the queues, was very well organised and slick. Our ... Read More
We selected this cruise to celebrate my 60th birthday and our 40th Wedding Anniversary, so it was very special and important to us. The embarkation at Southampton, despite the queues, was very well organised and slick. Our stateroom was not to the standard we had been accustomed to aboard other cruise ships. The room was very small and the bathroom tiny. A refurb is very much needed. The carpet was badly stained and there was masking tape all around the interconnecting door. We mentioned this to our steward who promptly removed it. Then we found out why it had been placed there - when the people in the cabin next to us opened their balcony door half a hurricane come through and a high pitch whistling noise accompanied it. Drinks on board were exceptionally expensive and the whole tipping policy has to be looked at as it clearly does not work from a service users prospective. Food was very tasty in the main restaurant but often the portions were small. Trying to obtain drinks in the restaurant was so bad that we resorted to purchasing drinks in the bars first and taking them into the restaurant with us. Everything onboard ship was geared up for the over 70s, so much so that on this transatlantic crossing of 7days we were bored. Shopping was very poor and the entertainment was awful. We have always looked forward to the shows on other cruises but these were the worst ever. The worst issue was disembarkation. Everyone is aware that American immigration is very slow and we were quite prepared for it. Despite Cunard regularly disembarking service users in New York the staff were clearly not prepared for it. We were told to vacate our rooms by 8am and to go to our particular meeting point. There they left us without communication, food or water for hours. When we did go to the restaurant to try and obtain some refreshments the staff were putting it away and quite clearly did not want us there. To add insult to injury when we disembarked the ship and went to retrieve our luggage one of our group had a suitcase stolen - and you’ve guessed it, no one wanted to know. Overall we were very disappointed with the cruise and we will not travel with Cunard again. Read Less
Sail Date August 2019
We choose Oceania because it was supposed to be an above average cruise line. Last year we had taken a Celebrity cruise and were disappointed, so decided to spend more money for higher quality. We were traveling with my sister and her ... Read More
We choose Oceania because it was supposed to be an above average cruise line. Last year we had taken a Celebrity cruise and were disappointed, so decided to spend more money for higher quality. We were traveling with my sister and her husband. We were allowed to sign up for the "Speciality" restaurants 2 weeks before departure. The only times available were after 8:30, so the only restaurant we could try was the Italian Restaurant. It was excellent. We arrived at the ship in Stockholm and boarded at about 12:30 pm. However we could not access our room until 3:00. When we finally were able to go into our cabins, our key cards would not work and we could not open the doors. It took another 20 minutes to get that worked out. We had rooms with balconies, the bathrooms were nice and included a tub and separate shower. However the furniture was chipped, the carpet was stained and the sofa looked tired and a little dirty. Also, we found there was not enough drawer space and our larger suite case would not fit under the bed. The whole ship needs to be updated. The food in the main dining room was not good. One night they offered "short ribs" slow cooked. The mystery meat arrived sliced, no bone, and was not edible. They served lobster, and it was also tough and over-cooked. We went to one show, and did not bother to attend any others. The only positive I can say is the crew were very nice and helpful. And we loved the ports, we did the Baltic Cruise. I am not sure about the other Oceania ships, but we would not recommend the Marina at this time. Read Less
Sail Date August 2019
My wife and I are cruise-a-holics. we have been on some 20 or more cruises and taken a variety of cruise ships. Now, we choose cruises based on the itinerary because we love to visit places we have never seen before. This cruise, however, ... Read More
My wife and I are cruise-a-holics. we have been on some 20 or more cruises and taken a variety of cruise ships. Now, we choose cruises based on the itinerary because we love to visit places we have never seen before. This cruise, however, my wife booked and informed that it will be unlike the others in that it is considered a foodie cruise and is more upscale than all the others cruises. So, I was looking forward to this like a hungry hippo. :) What I LOVED about the cruise? Being served- more hygienic; The ports of call-Germany where I had 2 AMAZING donors at the kebab shop in the middle of the town..YUM; The room, very nice with a tub and a shower; Our steward was a nice, Jamaican man, Edwin. Very nice man. Tea time (pretentious snacks, but I was hungry..I would not buy..yucky..nice environment and I enjoyed the teas); Specialty restaurants (though I had better steaks on a Carnival with a specialty restaurant, yes, a Carnival cruise! we took it many moons ago. It is the standard by which I measure all other specialty restaurant meals..but the meals were okay..nothing blew me away or came close to doing that); The weight room and exercise classes with Carlos ROCKED; The food was warm..unlike on a Norwegian cruise we took sometime ago; Easy to find a table; Not crowded; Wait staff in the dinning cafe really attentive. What I HATED about the cruise? The internet..TERRIBLE, it does not work properly. Slow as molasses, if not slower. You wont be able to keep in touch with your office via that medium. So, forget it! The band. Oh, my goodness! It was awful. I thought I was in an episode of Ground Hog Day. They played the same old, tired songs every night! I wish they had a d.j. Once, the crew in the dance club turned out the lights and stopped the music while my wife and I were in the middle of a dance on the dance floor! Very rude. It was 10:30 p.m.! Rudest and most disrespectful thing I have ever encountered on a cruise ship by Staff members in my 20 or more cruises! I guess they wanted to go party in their cabin. There were other guests present too! They never approached us or the others and apologize. I guess, they figured old folks ought to retire to bed at 10:30 pm. We are in our early 50s! After I complained the following morning, the Bar supervisor was very apologetic and said it should not have happened as the Staff were night-shifters who should have known better. he was very nice. I liked the guy. The ship goes dead as soon as the band quits. So, don't expect a nightlife on this cruise or late night snacks. Fuhgettabouit! :) I detested the fact that the folks on this cruise, the old men, kept peeing on the floor. Disgusting. They literally peed on the floor and it had to have been intentional. Never experienced that on any other cruise, though i would have expected that sort of behavior on some of the others I cruised on. When you get back tired and hungry after your tour, do NOT expect there to be food ANYWHERE, unless it is tea time and you can get some pretentious, finger snacks. Seriously, I HOARDED food in our room drawer! Yes, HOARDED food so we would have something to eat upon our return from our tours. Ugh...Made me crazy because this was supposed to be a "foodie" cruise. This cruise was not a "foodie" cruise at all. NO WAY. The shows? LAUGHABLE. They were SOOOOO BAAAAADDDDD. Honestly, the WORSE I have EVER seen on any cruise. My wife and I would go in there for a few mins to laugh as the acts were so TERRIBLE! The stores only had t-shirts for $77 or more. Yes, I understand that this cruise caters to a pretentious set (practically everything about this cruise screamed pretentious), but come on now. Ree dicku lous! This cruise was NOT worth the price. If you are young at heart with a few dollars in your pocket, this ship is not for you. If you are an old, fuddy-duddy,pretentious, ascot wearing sort with a penchant to buy overpriced goods, then this ship will be right up your alley. It sure wasn't up mine. :) Read Less
Sail Date August 2019
Well what a very poor cruise. Regent has gone from elegance to budget. Staff are sloppy. Spill a drink and just walk off. Order a cocktail and end up with anything but what was ordered. Staff seem to not understand English when it suits ... Read More
Well what a very poor cruise. Regent has gone from elegance to budget. Staff are sloppy. Spill a drink and just walk off. Order a cocktail and end up with anything but what was ordered. Staff seem to not understand English when it suits them. Entertainment zero. Towels thread bare. Even holes in bath towels and mats. Could not believe it. Dress code really? Baseball caps in main dinning room. Shorts worn everywhere after 6pm. Excursions started at breakfast time and not back till afternoon so no breakfast or lunch. Saves them a fortune. I really thought it was a bad dream. Paid a fortune and received zero for the money. Officers had family aboard and staff seem to eat in public areas. Nice to line up for a coffee after staff are served. Unbelievable. Regent are on the way out and the sooner the better. Keep well away. Complimentary wine very poor and seems to be a push to buy the premium range. Prime 7 lobster raw. Chatreuse appalling. Bar staff couldn’t make a decent martini and didn’t care less anyway. Read Less
Sail Date August 2019
My wife and I have cruised many times in the past. we usually cruise with some friends who decided that we all should cruise the Baltic for our annual cruise in 2019. They chose Viking Ocean cruises, due in no small part to the excellent ... Read More
My wife and I have cruised many times in the past. we usually cruise with some friends who decided that we all should cruise the Baltic for our annual cruise in 2019. They chose Viking Ocean cruises, due in no small part to the excellent reputation of which they had read and the fact that what could be better than to take a Scandinavian ship to cruise the Baltic. At the outset, we were shocked to find that the entire cruise needed to be paid at least one year before the cruise. That has never been our experience in sailing with multiple lines and future patrons need to be aware of this requirement. The ship is beautiful.The public rooms are wonderful especially the Explorer Lounge. Our cabin was quite roomy and the bathrooms excellent. special kudos for a lovely shower without having to step over a tub.I found the heated floors in the bathroom to be a nice touch. The spa area is spectacular and if going to a spa with virtually everything-hot tub, small therapy pool, sauna and ice room is your thing, this is your ship The company touts its multiple channels of communication available to those who are scheduled, but that is primarily limited to receiving one way announcements from them, done well, but not to any dialogue or getting personal support for questions which arise and may not be answered in their stock announcements.Poor communication seems to be common on these cruises. For example,special meals opportunities, lobster tail and steak, special buffets, at the grill were never announced well and one learned to look for these each day by dropping by the grill itself or asking of the crew in a restaurant or bar. The ships plan is good but when the special meals take place in the grill area there is inadequate seating for the number of cruisers wishing to partake in the meal. The seating in the cinema is wholly inadequate for the number of passengers. Quite a few performances occurred with many passengers standing in the back to observe the show. The back two side areas were totally inadequate both for seeing the show and hearing it.The need to get to the venue 30 minutes before shows began was difficult for those of us who tended to to eat dinner at about 7 to 7:30. I was quite disappointed to discover that we did not receive services comparable to what we had received ion either Oceania or Azamara in spite of the fact that the per night per person cost to sail with Viking was considerably more than either of the other two. My concern with the cabin service is that when I wished ice, I had to go to housekeeping, when I wished lime I had to go to room service and when I wished to change my complimentary liquor and the amount of tonic I needed to speak to the drink steward.This in my view is rather poor considering the price of the cruise and the plaudits from other cruisers. Viking offers one free shore excursion at each port.The walking tours we took, 4, were excellent, but those in a bus were not worth the time spent at all. I was quite disappointed in the meals in the Restaurant ,in the Chef's special restaurant both times and at Manfredi both times. To be fair, one night the prime rib served at the restaurant was amongst the best I have ever had. The waffle at the Explorer Lounge was exceptional. On at least 4 occasions the cookies offered with the buffet were stale. the wines with meals were acceptable if unremarkable. One could upgrade wine selection and liquor for an extra daily per person charge. The speakers/lectures seemed excellent, for those we could make, but we missed the largest number as they were scheduled during dinner hour or just prior to dinner hour. Getting on, on the day of sailing from Bergen, and off the ship in Stockholm, with our luggage, were superbly handled even though we left the ship at 6 am to make our plane. Read Less
Sail Date August 2019
This was our second Oceania cruise. We took one about three years ago on the Marina in the Mediterranean. While we enjoyed Oceania the first time, we were disappointed this time. One of the main things that was bothersome was the ... Read More
This was our second Oceania cruise. We took one about three years ago on the Marina in the Mediterranean. While we enjoyed Oceania the first time, we were disappointed this time. One of the main things that was bothersome was the terrible internet service onboard. We experienced this last cruise, but thought that with time, they might improve it. Alas, they did not. Think of old school dial up. That is how bad it is to connect. And, if you are traveling with another person in the same room, you both can't use the internet at the same time. It's not like I want to surf the web all day, but we would like to stay connected with our family at home and our businesses. For this cruise, we had 2 days at sea (1 scheduled, 1 unscheduled) and just could not even get emails, text our friends or family or upload our photos. My phone got full and I was unable to take pictures the last day of the cruise! We weren't the only ones complaining, either. Almost every other passenger we talked to was irked by this issue. Also, we felt like the Marina was in dire need of a refresh. We do understand that it is coming by the end of the year, but we were shocked that the overall appearance of the ship and our room was not of the standard we have come to expect from Oceania. Third, if you are tempted to go on an Oceania cruise for the speciality restaurants, be prepared to have a hard time getting into them at a reasonable time. Within hours the reservation desk was open to reserve online (45 days prior to sail date), almost every 6:30 and 7:30pm seating was gone for 3 people. That means we ate very late in the specialty restaurants which is not desirable. Forget getting help with this onboard, either. If the computer didn't have the spot free, you were SOL. The reason, we were told, was that the reservations open to elite customers first. Hence, they take all the good spots. This is not very fair... Another pet peeve was that Oceania seems behind the times with excursions. Ex - the guides do NOT offer ear pieces. We are not hard of hearing, but it is great to have the tour guide speaking directly in your ear so that you are not on top of one another and can walk away to take pictures at your leisure. Plus, many of the guides have thick accents and it is difficult to understand them to begin with. Additionally, if you did not book an Oceania excursion, the staff is not helpful at all with information about the ports. Nobody at the excursions desk knew anything and were unwilling to give advice about the stops we were about to go to. For ex - I did my research online first, but we decided to try to lunch at one of the ports. Without internet access to vet choices, we had to rely on advice from Oceania folks. The only thing they did offer was a local person sitting at a desk near the door in the mornings after docking. But, it was so competitive to talk to these people. Many of us were in the same boat and yearning for information and maps about the port if we did not have a plan. To be fair, Oceania had a pre-recorded video on the tvs for the ports the next day, but they were so boring and not a live person to speak to, which is what would make sense. Finally, disembarking Marina at the end of the cruise was a nightmare and so competitive, many of us were stressed out. This shouldn't happen at the end of our vacation. Apparently, we got in late to port and they got behind in letting groups out. The entire lobby was filled with wayward people trying to understand what was happening, where we should go to wait and if we were going to make our scheduled pickups to the airport. My mother-in-law also is elderly and incontinent. With the delay and the crowd of people, she was unable to sit and had trouble finding a restroom... The things I will compliment Oceania about is the food and service. The main dining room was consistently good and the people who work the dining rooms and stewards who clean our rooms were also very friendly, humble and great people. We enjoyed speaking with them on a daily basis. But, it is not enough for us to overcome the other problems. We won't be sailing with Oceania again anytime soon. Read Less
Sail Date August 2019
We went for our 50th wedding anniversary so we felt it was worth spending the extra monies. We expected to be impressed with the vacation, we expected too much. Viking advertises no surprises and excursion in every port. We had plenty of ... Read More
We went for our 50th wedding anniversary so we felt it was worth spending the extra monies. We expected to be impressed with the vacation, we expected too much. Viking advertises no surprises and excursion in every port. We had plenty of surprises and there is NOT an excursion in every port. We spent our anniversary on the plane for 10 hours then the worst bus you can imagine for 4.5 hours to get to the ship. Lunch/Dinner at a gas station. Frayed robes, not enough hangers, boring food, and the room smelled stale and musty. 3 ports which should have been skipped (Crotone Italy, Split Croatia, Sete France). We only had one day in Rome and one day in Barcelona. Viking should have had more time in Rome and Barcelona and skipped the 3 awful ports. Instead of going on Viking excursion, go with Viator tours. We did that in Rome (because Viking didn't offer any excursions till you got on the boat!) and it was a great decision. Wish we would have done Viator tours for the entire trip instead of the Viking excursions. Advise: save your money and don't waste your time on Viking. We were very disappointed to say the least. Read Less
Sail Date August 2019
We chose this cruise as a way to visit both Greenland and Nunavut. With our tickets, two weeks before departure, the itinerary stated that we would not be able to go ashore at any of the three stops in Nunavut. We did not look at the ... Read More
We chose this cruise as a way to visit both Greenland and Nunavut. With our tickets, two weeks before departure, the itinerary stated that we would not be able to go ashore at any of the three stops in Nunavut. We did not look at the itinerary before boarding the ship - we thought we knew where we were going and had of course paid in full. We anchored in the harbour of Iqaliut for customs clearance. We were not alone in thinking we were visiting Iqaliut, only those that had gone through the itinerary issued with the tickets actually had any idea we would not be getting off the ship. We spent 8 days in a row on the ship - a total of 12 days at sea on a 24 day cruise. We would never have taken this cruise had we known it was not stopping in Nunavut. It was billed as an "adventure" cruise, but it felt like a trip to nowhere. We felt we had been totally misled by the line, and even though we have been on quite a number of cruises with the line, we would not have any confidence in the itinerary again. Excursions - The expensive trips by zodiac are a complete waste of money - we spent 20 minutes circling a rusted hull of a ship in Paamiut for no apparent reason; a trip in dense fog to see a rock called Lady Franklin Island where we lost one of the zodiacs and then, having found the lost zodiac, had to be guided back to the ship by the Bridge as the fog was so thick. Staff - The only reason for giving this cruise any rating is that the staff are, as has always been the case, just outstanding. They are friendly, make the effort to learn your name, and are always helping to make your time on board as comfortable as possible. Food - not as good as it used to be, but then they were clearly struggling with lack of supplies as we were at sea for so long. Lobsters were clearly off the menu and perhaps one of the cost-cutting exercises. The ship does offer a Lactose and Gluten free options, at least in the Colonnade Restaurant, for lunch. Room service is excellent and you can choose from the main restaurant menu during opening hours. Overall this is a nice ship to sail on, but as we only endure sea days in order to reach places we would find complicated to get to by air, this cruise was dreadfully disappointing and we feel completely misled by Seabourn as to the intended itinerary. I should add that none of the itinerary changes were due to weather conditions. Read Less
Sail Date August 2019
Recently completed a 7 day Alaske cruise on Regent's Seven Seas Mariner. My wife and I had planned this trip for several years and finally decided to travel this past July (2019). We chose Regent at the suggestion of our Agent. On ... Read More
Recently completed a 7 day Alaske cruise on Regent's Seven Seas Mariner. My wife and I had planned this trip for several years and finally decided to travel this past July (2019). We chose Regent at the suggestion of our Agent. On receipt of their sales brochure we "poured" over the information and decided it was time to "treat" ourselves to a high end cruise. We purchase the cruise for $17,000.00 dollars for a balcony room on the 9th level. NOT A SUITE. We have cruised many times in the past with our children and our friends. We have booked on Royal Caribbean and Carnival ships with travel throughout the Caribbean and Mediterranean Seas. What sold us on the Regent cruise was the "promise" of a "top of the line" all inclusive experience. Boy were we disappointed. As I will enumerate below. 1) The embarkation process in Vancouver was rudimentary at best. We arrived with plenty of time to spare and recieved our documents in a timely fashion. After a very long walk with carry on luggage we boarded the ship to a glass of sparkling wine. 2). Our room was ready to occupy. It was clean with a bowl of "aging" fruit available for consumption. The small refridgerator was stocked with 4 cans of soda pop and one water. I asked the room attendant about wine and spirits availablity (which we thought would in the refridgerator) and was told that individual servings were available through "room service". Who wants to wait 45 minutes for a glass of wine? My wife odered a bottle of wine (California Chardonnay). 25 bucks at Costco and was charge $60.00 on the cruise. Premium Wine and Spirits were to be included onboard as part of the "package". At the lounges we were offerd mixed drinks....mostly of a lower quality range of spirits. You had to request "top shelf" spirits. I'm not a big drinker but for $17,000.00 bucks I would expect top quality. 3) We met our room steward ONCE during the cruise. Never once were we asked if anything additional was needed to improve our cruise experience....BY ANYBODY.... Our friends who stayed down the hall had money stolen from a wallet during the day, they spoke to Guest Relations and recieved an inadequate response. Lesson learned.... lock your stuff in the safe. 3). The ship was in "good condition" and the maintenence crew kept it clean. It was quite clear that the Cruise Ship Operators" poured a great deal of their resources to its upkeep. 4) The entertainment was ok. Some good, some not so good. The Cruise director "Andy" was slightly overbearing constantly trying to "shill" the products both on the ship and at each port. I overheard several guests stating that the shops at the ports paid for this service. If I want to buy something I really don't need a strangers input. 5) There were plenty of "shore excursions" available at no charge, but.....If you wanted to partcipate in "upscale" excursions there was a charge We purchased 4 days of excursions for 2 people at a additional cost of $1900.00. Getting near $20 grand now. 6) The FOOD. Very disappointed. We were ALLOWED to dine at the upscale restaraunt only once during our cruise. We were told at the main reservation desk on deck 5 to inquire daily about cancellations then were told there that we needed to go to the individual resaurants and inquire. How embarassing, that we receievd poor treatment from ALL the maitre d's at the specialty restaurants. We dined a Prime 7 and had a wonderful dinner the crab legs served were what you expect from Alaska. Other than that evening the food and the service was subpar in the main dining room. My wife order lobster one evening and got somthing that resembled several large shrimp. I had Dover sole and had to remove pinbones fron the filets. Being that we were on an Alaskan cruise I would assume that Shrimp, Salmon and Crab Legs would be highlighted. Not on this cruise. The shrimp cocktails contained shrimp that were meally/old and the crab legs when available in the main dining room were that of "Red Lobster" quality. 7) Disembarkation. Now here is where Regent gets 2 stars. Smooth transition. I thought that this process was the only thing that Regent did properly. Probably to get the passengers off the ship and get the next "goats" onboard. All in all, quite a disappointing experience for what was billed as the cruise of a lifetime. Never again with Regent! Read Less
Sail Date July 2019
I chose this ship mostly due to the itinery. Having sailed numerous times with Celebrity, Holland America, RC and carnival I decided to upgrade to a luxury cruise. I brought along my husband who isn't crazy about cruising but, but ... Read More
I chose this ship mostly due to the itinery. Having sailed numerous times with Celebrity, Holland America, RC and carnival I decided to upgrade to a luxury cruise. I brought along my husband who isn't crazy about cruising but, but since it was close to our 30th anniversary he did it for me. I also brought along a couple who have never cruised before. So Ill start with the good....Staff was wonderful!! Food was very good (with the exception of my husbands New York Strip in Prime C that wasnt good at all...everyone else loved theirs) Other than that food was good. Buffett could stand to be hotter. Now comes the bad...and there was plenty of it. Starting with the toilets not working on and off ALL WEEK. Its pretty bad when you use the toilet to not be able to flush it and the fan doesn't work work so our cabin smelled bad a lot. Day two they told us they were sorry, but no other cabins available. Day three they told us and our guests to pack our bags, come after our 9pm dinner and they will move us. They move our friends first while we wait patiently...around 12:30 am they tell us they have no other rooms...!?!? Finally one magically appears and we get into our room about 1:30am. Around 3am after listening to a jet engine noise coming out of the ac unit (which did I mention wasn't working anyway and the room was unbearably hot?) we could not sleep..called and they told us to go back to original room... basically we did not sleep that nite which totally ruined our day since we were exhausted. Now we tried to make the best of a bad situation, but the ac never really got cold in our room, in fact the whole ship wasn't very comfortable. BUT there was one day getting ready for a private tour in Italy..my husband had excited the shower I was going to brush my teeth and shower when …..I HAD NO WATER!!! They had decided that 8am was a good time to address a plumbing issue (their words not mine...) on would have thought that maybe noon after everyone left for the day? My friends toilet didn't work more than it did despite changing rooms. I was beyond embarrassed since I talked up Azamara, being the one who arranged all this and this is what I bring them on for a luxury cruise that we spent ALOT on? So I have been told by my husband and my friends husband THEY WILL NEVER CRUISE AGAIN....and I blame that on Azamara. This was supposed to be a trip of a lifetime and it was anything but. And the insult was after telling management the men would never cruise again ...they offered us a $400 future cruse credit!!!! I will leave my reviews all over so all will know to beware the pursuit. We wanted to love it.....wanted to but they made it impossible. Please remember the beginning of my review the staff were awesome and itinery phenomenal BUT it was the problems with the ship. It has plumbing and ac issues and cannot imagine it will resolved between the time I left the ship and the new passengers come onto it hours later. Read Less
Sail Date July 2019
Family vacation with our two teen sons. Firstly we booked a 15 night cruise with Regent at no time did they tell us that the cruise was two bolted together. Beware this seems perfectly normal and somewhat shady. The net effect is that ... Read More
Family vacation with our two teen sons. Firstly we booked a 15 night cruise with Regent at no time did they tell us that the cruise was two bolted together. Beware this seems perfectly normal and somewhat shady. The net effect is that entertainment and menus repeat for both weeks... I think this is very unfair and should be addressed and I would advise people to check prior to booking unless you dont mind having a mirror image of the first part of the cruise in your second week. Ship: First time on Seven Seas and was bursting with excitement. I found the ship to be boring to be honest lacking the distinction and a personality I was expecting from Regent. Everything seems underwhelming not pretty and basic fit out Cabin: Best part of the ship nicely appointed decent size room and bathroom, balcony was a bit cramped to move around on but useable. Bed was very comfy. Staff: Very mixed firstly on the pool deck their never seemed enough of them but given the drinks were included one cant help but think this was deliberate. As a result the staff at the pool bar were unwelcoming and stressed certainly no service. The staff in the buffet were mixed in respect to attitude, one felt that the training was lacking with a number of staff many seeming distant and uninterested. The supervisor in Prime 7 was damn right rude I think he felt he owned the place! Prime 7 was okay but we didn't have a compulsion to go back. I have dined in far better on more traditional steak restaurants on cruise ships Prime 7 was average at best. Shore excursions: well a mixed bag supposedly all inclusive despite anything decent being charged for. The chargeable ones were good albeit out trip to the Ferrari museum 1.5 hour drive each way ended up leaving us just 45 mins to get round before being hearded back onto the bus. In the event they refunded just $30. Sums up Regent in my opinion...Cheap! I have been on Silverseas and Seaborne and have seen reviews that Regent are better. In my opinion they are in a different class. Both the aforementioned are far beyond Regent in every way for example both offer cold towels round the pool Regent does not, both offer fresh fruit kebabs at the pool Regent does not. Both offer deck dining quality at night Regent offers burgers. All very low end with high end pricing. In the end its everyone's choice but for me this was an excellent itinerary and we as a family had the trip of a lifetime, Regent had every opportunity to win our business in the future and simply failed to achieve the high standard they advertise themselves to be. We wont be back!! Read Less
Sail Date July 2019
We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the dining establishments. The ... Read More
We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the dining establishments. The check in was seamless. Our butler and cabin attendants, Jose and Lydia, were the best!!!! You could not find anything lacking in their lovely demeanor and commitment to our well being. The first two days we were in Copenhagen. The weather was less than attractive, rainy and overcast, but the city's personality shown through. The Danes are a wonderful people, very conscious of the environment, very hygge, the perfect city to start the cruise. The second port in Germany was kind of a bust. The town was ‘eh’. It is a nice little seaside town in Northern Germany. We took a long walk into town along a boardwalk filled with German tourists. English was rather sketchy. I recommend getting off the main tourist area and walking into town. They have a lovely church square and a sweet little park that the local use. Day 4 was the day at Sea and Formal Night. The cruise seemed very casual. Less than half the men was saw adhered to Crystal Casual or the Semi Formal attire. We had dinner in the dining room which is where our problems started. My husband was the first to succumb to the norovirus the morning of day 5. I will not subject you to the details, but suffice it to say it was extremely unpleasant. The medical team admonished him for not washing his hands enough, and he was quarantined leaving me to go to a lower floor overnight. His poor health lasted two days missing Helsinki and one day in St. Petersburg. I succumbed the 2nd day in St. Petersburg missing St. Petersburg and Tallin. I did not expect to find the Norovirus in such a high end cruise. I don’t have an official count but the ship has seemed very quiet and the medical center was very busy both days we visited. An airborne food disease is not the ‘fault’ of guests. It is the responsibility of the ship to provide a clean and disenfected environment. The first evening aboard the ship I witness tissue on the ground on the 11 floor, trash left in a stairwell to the work out room and napkins in the elevator. Really! On a Crystal ship! We have sailed on 17 different cruise ships since 1991 and this is the first time we have encountered the Norovirus. As far as other aspects of Crystal, I have yet to find a barista on board at least at the Marketplace that can make a decent cappuccino. How can you call yourself a luxury cruise line when the coffee station cannot make cappuccinos and don’t use the proper size cup to get the ingredients correct. I don’t drink alcohol but I do love my mocha and cappuccinos. Sorry to say, I have not had a decent one since we left the d’Angleterre hotel in Copenhagen. Excursion desk. My question is this, how can I purchase my ticket to the Russian ballet 5 months in advance and be seated with the crew, when someone who bought their ticket for the excursion a couple of hours before the show had tickets in the second row. Also, did I mention we purchased penthouse suite? That just did not make sense to me☹️. Also, you need better excursions. The company that took us to Spilled Blood in St. Petersburg also took us to a place to purchase souvenirs. On another day a private guide we arranged to use to a souvenir shop and the items were 40-50% less. Beware! I thought the service staff was great. Crystal society rep was less than lack luster, I approached while my husband was in the room, he was getting up to join his friend at the Cruise Sale desk. I stopped him to tell him what was going on, he did not ask me sit just let me talk to him in an open lobby, and immediately joined his friend when I was finished talking. I don’t like to say never, but after having travelled on the Espirit, I will not ever take another voyage on Crystal Serenity. Read Less
Sail Date July 2019
Iceland bucket-list trip on a tired old ship. Everything about the ship was off on this trip--rooms were worn, carpets stained, tables scratched, etc, tours late or over-booked, food so-so-ish, and service mostly good, but occasionally ... Read More
Iceland bucket-list trip on a tired old ship. Everything about the ship was off on this trip--rooms were worn, carpets stained, tables scratched, etc, tours late or over-booked, food so-so-ish, and service mostly good, but occasionally lax. Everyone from the Captain, yes the Captain, on down seemed unhappy with the ship and the itinerary. Rumors circulated that the Captain had complained about being saddled with this route at the Captain's dinner--"what did I do to deserve this...." My sense was that Windstar was just trying to get through a few more cruises on this ship before it enters drydock for a major overhaul in October. The ship's team talked constantly about the need to move on--every complaint was met with a sigh and a promise that the overhaul will fix all bad things. Don't like the broken shower faucets? We're fixing it. Don't like the drink stains on the table? We're replace them all. Wonder about all the repair work? Give us some duct tape and come back a year from now. Windstar did this to itself in many ways. Part of selling future cruises on this Iceland trip was to explain the company's desire to add cabins to every ship--the plans were widely advertised to passengers as a way to keep Windstar in the small-ship category by getting as close to 350 cabins without crossing over. Hence, the conversation was almost always about how tired the ships all are--"we'll be converting staterooms on the Wind Star here and on Star Pride there, etc., but will never go over. The whole dialogue was a distraction and left me wondering why we weren't told that this was a bucket of bolts before booking. And it definitely was a bucket of bolts. It was a great ship ten years ago after it was updated before joining the Windstar fleet, but it has suffered at every turn and the company has spackled its way to the drydock. Food was good, but this ship is not designed for an Iceland itinerary--not easy to eat outside when it is near freezing outside. And the inside amenities were, as noted, aging. Three ancient treadmills and two stationary bikes is not a fitness room and looping the same movies over and over day by day is not an entertainment program. As for ongoing service, reception desk was great but couldn't solve most problems--took us too long to get small things fixed and the ship was confused from time to time with scheduling, in part because Captain Surly was anti-social. The frontline staff was terrific as usual--highly motivated, but worn out by a brutal schedule. Lovely folks out of SE Asia for the most part on short-term contracts and 7-day schedules. Got to love them for their enormous effort. Nothing they could do about the ship's condition so far from the penny-pinchers in Seattle. Would I go on another cruise with the Windstar fleet after this? Absolutely. It's a fine company that cares about quality. I just wouldn't sail with them again this year or next. Give Windstar time to work through the kinks as its fleet goes into the renovations--these are major, major changes that involve cutting ships in half and adding new sections of cabins (see the promotional material at https://www.windstarcruises.com/starplus/). This is not just a little paint and new beds. I'm of the opinion that how a ship goes out is just as important as how it comes in. This cruise was a joy on many levels, but our satisfaction was IN SPITE of the company, not because of it. They have let this ship decline ever since they decided on the upgrades and it shows. Be careful about this, Windstar. Your own advertising about the upgrades contains the shadow of the neglect you've tolerated as everyone waits for the teardown. It showed on this voyage. If we had known more about it before booking, we would have taken another ship. Once burned, forever shy? (Oh, why does embarkation have to be such a crowded mess on Windstar? Not enough people and too little space to do this right on this ship. A mess and uncomfortable. Is that because the all-you-can-drink package sales-team is trying to make a sale? It's the last stop on this brutal, unhappy welcoming.) Read Less
Sail Date July 2019
We wanted to see Alaska & our travel agent advised us that Regent would offer us the best experience and value. Things didn’t go well at all & we feel we never got a true Alaska vacation as promised or the Regent experience! The ... Read More
We wanted to see Alaska & our travel agent advised us that Regent would offer us the best experience and value. Things didn’t go well at all & we feel we never got a true Alaska vacation as promised or the Regent experience! The ship lost an engine & we had to eliminate Juneau as a port & we had to eliminate the Hubbard glacier due to fog. We were at sea 3 of the 6 days. Not what we wanted and were only offered a $750 credit towards a FUTURE cruise to be booked within a year! In addition, restaurants were difficult to get seated in. Even the no reservation Italian restaurant had an hour and a half wait to be seated! Finding a table for 4 was virtually impossible. And to top things off, the casino manager cheated my husband out of winning a black jack tournament by verbally helping the other person in the finals! He then begged my husband to keep it inside the casino. We had 3 witnesses, reported it to executive concierge and the guest relations office has declined to offer an apology and/or give us any monetary compensation for a very bad cruise for so many reasons. Even my travel agent tried in vain to get us $1500 cash instead of future cruise credit, but they refuse to budge. What a terrible way to do business! Read Less
Sail Date June 2019
North to Alaska! A review of our recent voyage on the Regent Seven Seas Mariner from Vancouver BC, Canada to Seward Alaska Alaskans are justifiably proud of their state! And, as we found out…. in Alaska size really does matter (as ... Read More
North to Alaska! A review of our recent voyage on the Regent Seven Seas Mariner from Vancouver BC, Canada to Seward Alaska Alaskans are justifiably proud of their state! And, as we found out…. in Alaska size really does matter (as we were reminded constantly!). Alaska is BIG! So big they consider Texas "Cute" :-) So BIG that if the outline of Alaska is superimposed on the outline of the "Lower Forty-Eight” It stretches from COAST-TO-COAST! BTW... most of the t-shirts appear to be somewhat of an exaggeration :-).... I'm just sayin' Alaska! It's also stunningly beautiful and awe inspiring on many levels and in its big BIG way! Overview and Why My wife said “it’s time to visit Alaska” and I agreed. We looked at the various options and decided a cruise would be just the thing to give us the opportunity to experience a wider sampling of what Alaska had to offer… in a pampered sort of way of course! We looked over the different cruise offerings and decided to try Regent Seven Seas despite the much higher price tag attached. We reasoned there were some perks offered that would somewhat offset the higher costs. 1. It is an “All Inclusive” cruise line so alcoholic beverages are included. Not that my wife is a big drinker (she’s not :-) but I have been known to tipple a bit. 2. A gourmet food experience that Regent advertises as “Exquisite Cuisine” 3. All balcony suites on the ship (SS Mariner) 4. And the real equalizer… A very good selection of included shore excursions. The only excursions that sported an additional cost were usually the helicopter and seaplane sort of excursions and a few of the all day things. I thought to myself “we could make up the difference in cost by taking advantage of this”. 5. Regents reviews and reputation as a first class, luxury cruise line. Note: I should have dug deeper! As we discovered some of the above is true and some not so much. Purchase Experience The purchase experience couldn’t have been easier. After choosing the cruise I simply called Regent and spoke to one of their representatives. He was helpful and guided us through the process smoothly. One thing to note is that Regent supplies airfare and all transfers as a normal perk of your cruise package. You can save some money by doing it yourself of course but then you have to take care of all airport/hotel transfers yourself. In the case of the Seward to Anchorage transfer (2.5 hours) that could be up to five hundred dollars! If you book one of their cruises and are flying intercontinental the covered airfare is Business/First Class. Since ours was not an intercontinental flight it was cattle car class. But, since the flights were direct to Vancouver and a direct return from Anchorage it was all good… On the surface this looked like a great cruise. It was rather shorter than many of the other itineraries (only 7 nights) on Regent or the other cruise lines. That was good for us as this was sort of a last minute decision (at least for us) and was only booked three months prior to departure. Looking at the cabins we a booked a “Concierge Suite” and were "treated" to an extra day in Vancouver at the Four Seasons Hotel. I liked this idea, not because of the extra day in Vancouver, but because we arrived a day ahead of the cruise to minimize any possibility of a travel snafu. Pre-Cruise - Pick up at the airport went well. Regent was well represented and greeted us as we exited customs. Transfer to the hotel was in a nice van with five other passengers. We were dropped off at the Four Seasons the rest of them went on to the Trump Towers. Luggage was handled appropriately while we checked in at the front desk. The hotel clerk immediately tried to up-sell us to a suite. If I understood her correctly it was “only” $950 for the night. After a split second I was able to choke out… “No thank you…” I told her… “we will be fine for the one night in the room booked by Regent.” The Four Seasons itself was nice but somewhat tired.... definitely showing its age. The neighborhood was fine and great for walking. After taking a walk we looked at the hotel food offerings and opted to go outside. At the recommendation of one the hotel bell staff we tried the Cactus Club Restaurant just down the street. It was great! A great choice whenever in Vancouver! Regent supplied a good breakfast through the hotel the next morning and at 11:45 we were bused to the Ship. Embarkation - started smoothly. We had to once more go through customs only this time it was US customs as our destination was, of course, Alaska. We had one heart stopping moment as one of the Canadian customs agents announced we needed to have our “TICKETS” in hand. “TICKETS??!!?? I don’t know anything about stinking TICKETS!” I started canvasing our neighbors in line to find while most had a printout of their “ticket” many did not. I snagged the first official looking (uniformed) person I could find and asked the question….”Do we REALLY NEED a ticket?” Thankfully the answer was “No, just show your passport and state what ship you will be boarding…” Whew! First bullet dodged. Heart Stopping moment #2 We wended our way through customs (Thank you sir, enjoy your trip!) and made our way through the Regent line to the check-in counter. They had eight or ten positions open and were smoothly processing passengers until, of course, I step up and hand them our passports. We took pictures in turn and then the agent went to find our ship passes and keycards and came back empty handed. While the agent approached us still clearly standing there in line another passenger pushed passed me and my wife and laid her documents on the counter glaring at the gate agent. I paused just a second and politely (kind of) said “excuse me… I don’t believe we are quite finished here.” She looked at me like I had a bug on my nose… for a moment I didn’t think she was going to yield but she did sort of huffing and puffing and with a bit of blustering and posturing…. Turning back to the gate agent I noted she appeared somewhat flustered as she told me it would be just a moment before calling a floor supervisor over. I glanced back to see “Pushy Lady” visibly fuming at the delay. Smiling inwardly I turned back to the agent now joined by a supervisor. I heard snippets of their conversation and understood her to say she couldn’t find our reservations in the system or our keycards in the pile. The supervisor calmly typed for a moment and pointed something out to the agent, left and came back with our documents a moment later while the agent stood frozen smile on her face. All was well and we boarded the ship leaving the dazed gate agent and “Pushy Lady” behind. We boarded the ship thinking to go directly to our room and drop off our carry-on stuff. Well that was the plan but we discovered that our boarding time was considered “early” and nothing was ready. In fact they later made a ship-wide page to the effect the rooms were off limits until announced. That could have been made clear upfront but it was not. A simple note via eMail or being told that at check-in would have been sufficient but neither effort was made to the best of my knowledge. A kind of ship-wide announcement in a semi-scolding tone was made but probably was not the best way to make that known. In any event we were able to tour the public areas of the ship and have a nice lunch at the Pool Grill. Initial Impressions Initial impressions of the Mariner were very favorable. As we moved about the public areas of the ship we were struck by the cleanliness and overall well maintained look of the vessel. The lounges, the restaurant areas, the seating areas and other public areas were clean, comfortable and inviting. Public toilets were spotless. The Pool Grill and Pool Deck was a great place to chill out while waiting for our room to become available. Food was sampled and found to be of good quality served buffet style. The Mariner is one of the oldest ships in the Regent fleet but has aged gracefully and appeared to be in great condition and more than serviceable. When we were finally able to enter our cabin it was a pleasant surprise. A very spacious “shotgun suite” awaited us. The suite contains a sleeping area that can be separated from the seating area by a heavy drape. The seating area has a, more or less, full size couch (actually more “Love Seat” size), small table, 55” flat screen TV atop drawer/vanity area, bar essentials (glasses and corkscrew) and a mini fridge stocked with beer and soft drinks. You also have the option to customize the stocking of the mini-fridge by contacting your room steward. Fresh fruit along with a bottle of Champagne were waiting for us. Neither of us are much in the way of champagne drinkers so it eventually went back into the fridge to be passed along to the next customer or, hopefully, a crew party. The WALK-IN CLOSET had a generous supply of hangers with ample room for clothes and a nice row of drawers for storage. The closet also has a safe and the Life Vests. The bathroom is large with a very reasonably sized shower equipped with both rain shower and hand held shower heads. Each suite has its own balcony… excuse me…. Veranda…. that was generous in size with two wicker chairs and a small table and topped with Teak decking. All in all a SWEET Suite! Tipping Mariner is a “No Gratuity” ship. “Gratuities are neither expected or required” as it was stated. That is certainly the case and never was there a hint from any of the crew that they were fishing for a tip. The Hospitality Crew and the Room Service Crew was universally polite and attentive and I could fault none of them. I enjoyed several conversations with several of the service staff. The majority seemed to be from the Philippines with several other Asian nations represented. There were also many others from Eastern Europe and Russia. The officers and administrative crew again represented several nations with our Captain from Italy, the Cruise Director from the US, and the rest from all points in-between. While our service crew and operational crew seemed to really be engaged in their jobs, our administrational and entertainment directors really just seemed to be “phoning it in” and were somewhat disconnected and appeared somewhat distracted. Entertainment - was a mixed bag. There were several entertainment venues on the ship. Most of the lounges, including the Observation Lounge, Mariner Lounge and Horizon Lounge had grand pianos or even a full stage that were in turn manned by a pianist, a duo (guitarist and a singer), single guitarist, or a full band. There was also the late night Stars Lounge that featured either Denis and Elina (Guitar and Vocalist), Karaoke or a jukebox request sort of thing. The Constellation Theater was the venue for the Broadway style Mariner Production Cast singers and dancers with the Mariner Orchestra (6 piece), the Featured Entertainers and the occasional movie. Throughout the voyage we took in several shows and found them to range from very good to just OK. Since Broadway shows aren’t our thing we really did not attend too much of the Mariner Cast Productions. What we did see was fun and good but did not strike me as stellar. The band was always good and the singers/dancers good but a bit variable. The “Headliner” this trip was Matilda with Patrick Murray. Billed as "Jamaica's Number One Comedienne" Matilda is a ventriloquist's dummy and the alter ego of Patrick Murray. Together a charming and funny duo! Overall the entertainment seemed slightly sub-par for a uber-luxury, and expensive, cruise line experience. The voyage itself was a relatively short itinerary. That was what we were looking for as we have much longer cruise coming up in August so thought this shorter cruise would be ideal… as it turned out, it wasn’t the best choice we could have made. Our published itinerary; June 25th – One night extension in Vancouver, Canada June 26th – Embarkation – Vancouver, Canada June 27th – Cruising the Inside Passage June 28th – Ketchikan, Alaska June 29th – Juneau, Alaska June 30th – Skagway, Alaska July 1st – Sitka, Alaska July 2nd - Cruising the Hubbard Glacier July 3rd - Seward, Alaska – Debarkation This looked like the ideal short-form itinerary but it wasn’t to be. What it ended up looking like was this; June 25th – One night extension in Vancouver, Canada June 26th – Embarkation – Vancouver, Canada June 27th – Cruising the Inside Passage June 28th – Ketchikan, Alaska June 29th – CANCELLED - Juneau, Alaska Just another lovely day “Cruising the Inside Passage” June 30th – Skagway, Alaska July 1st – Sitka, Alaska July 2nd - CANCELLED - Cruising the Hubbard Glacier Just another lovely day “At Sea” July 3rd - Seward, Alaska – Debarkation A little about about the TWO MAJOR stops on the itinerary were missed for different reasons. On the second day of the cruise one of the starter engines for one of the main engines failed stranding us overnight in Ketchikan Alaska. That might have been marginally OK if they had let us off the boat to go explore Ketchikan (again) at night... but no, that didn't happen. Instead they kept quiet about the issue even though everyone could see that the departure time had come and gone. A 4:30 pm departure had slipped to 4:30 AM with no information forthcoming from the Captain or the Cruise director. And, even as we got started, it was easy to see the ship was not running on both main engines and was just limping along! The constant TV presence of our Cruise Director, Andy, still extolling the wonderful sights we were about to see in Juneau suddenly shut off without a word leaving only a blank screen. Finally mid-morning there was an announcement.... Cruise Director Andy informed us that due to the (and only just now announced) engine problems. we would be skipping our stop at Juneau and would have another lovely day at sea on our way to Skagway. The passengers grumbles were louder than both engines when working. I was very disappointed because Juneau would have been our first Glacier experience! In my opinion it was unconscionable, inconsiderate and childish of Regent to keep us, the passengers, in the dark for so long on the status of the mechanical problem. It also blows my mind that a mission critical part was not stored on the ship. Sometime in the early afternoon we all heard and felt the second engine start and the ship jumped back up to a brisk 15 knots. Too little too late to save our Juneau stop.... In any event... while a major stop on our voyage was canceled we were still going to go to the face of the Hubbard Glacier, one of the four largest Tidewater Glaciers on the planet, and the largest in Alaska, on the next to last day of our trip. Right!!??!! We were supposed to go in, on the last day of our sail on the SS Mariner, through Disenchantment Bay to the face of the Hubbard glacier. The Hubbard Glacier is the largest tidewater glacier in North America and is a stunning seventy-six miles long, seven miles wide and over one thousand two hundred feet deep at the foot of the glacier! At least that is what we were told. Cameras were checked and rechecked.... Parkas and foul weather gear donned and snugged up tight. The big day comes and several passengers, including myself, are up early on the top deck freezing our "you know what’s" off. As we started to round a bend in the fjord called Disenchantment Bay we were faced with a monstrous wall of dense fog still several miles ahead stretching from mountain to mountain across the bay. The Captain and the Passage Pilot made the decision not to enter the fog because of some significant icebergs floating about. A second major disappointment was about to rear its ugly head... This one weather related :-0 Whether right or wrong, or for better or worse, we were told we could still see the glacier as that bright line across the top of the fog bank!.... I, for one, would have rather NOT HEARD that little tidbit! Disappointment on Disenchantment Bay how apt is that?.... Ironic or not???!!! This second MAJOR disappointment on this short voyage was very hard to take. Really, I certainly have no issue with the safety decision that was made... just disappointed (once again). After returning to the cabin to lick and bind my wounds (metaphorically speaking of course!) I emerged and prepared for our now established daily routine..... BREAKFAST, LUNCH and DINNER! The next day was Seward and the end of the trip. This was a rather pricy disappointment… but live and learn :-) But! We liked what we saw and experienced in Alaska so much that my wife and I agreed we would return in a year or so and give a different cruise line a chance! A brief note on the rest of the stops and sights we did see. I liked Vancouver, at least what I saw of it was a beautiful city and it would certainly be worth spending some time in the city and the area… at least more than a night and part of a day to see more of the city. Chinatown maybe??? Ketchikan, Skagway and Sitka were great stopovers and with more time in port could have been fantastic! Hey wait! We had that extra time in Ketchikan that was totally wasted and inaccessable! Seward, well, nothing to say or see… Got off the ship…. Got on the bus. The Food I know that this is what some of you were waiting for so here goes…. Regent touts the food on board as; "EXQUISITE CUISINE" "Nothing can elevate travel quite like cuisine. That’s why we take so much pride in creating exquisite dining experiences that are nothing short of superb. Experience all the wonderful flavors and delightful scents of choice cuisine from around the world." (direct from the Regent website) It goes without saying that the food is one of the most important components of a cruise for many passengers. From elegant A La Carte dinning to the Grand Buffet the food is oft the star. And while, for the most part, the food at most of the Regent Mariner venues was good, sometimes VERY good, it was far from consistent. Here I’m just going to detail our experiences at the two Regent Specialty Restaurants, Chartreuse French Restaurant and Prime 7 Steak Restaurant and give you a few overall impressions about the other eating venues. Chartreuse French Restaurant That evening I had scored an early reservation (it was the best I could do) at one of the Regent Signature Restaurants, Chartreuse a French Restaurant. I was excited to try what Regent called "Modern French Cuisine". While the dining room was well appointed and comfortable the initial service, and later the food, were a disappointment. We were the first in the restaurant (right at our appointed time) and service was, for lack of a better word.... inattentive. For being the first customers (read ONLY Customers) it took a while to be noticed and seated. The sommelier was slow in visiting the lone table we were occupying . Then the sommelier immediately tried to up-sell me to a $275 bottle of wine and it took me just a moment to catch on. I did ask him what the featured wines were that evening and he recited them showing them to me on the wine list. Regent advertises as an "all-inclusive" cruise and indeed they are. Two wines were included that night, as in every night, a red and a white. But.... If I had not noticed the tiny prices following some of the selections I would have purchased a $125 to $300 bottle of wine. When I quizzed him about the menu he reluctantly confirmed that there was indeed an "upcharge" for those particular premium selections. I told the sommelier please just bring the "house red" after I was clued into the rules. He was visibly disappointed at the lack of the sale :-) I afterwards found that there may have been additional wine selections included for the asking. However, even though I had asked, no other options were offered or clarified. The waiter came to the table immediately after the sommelier vacated and told us of that evenings chef's special choices then left us to peruse the menu. He returned after an appropriate amount of time and left with our order. For appetizers my wife ordered Escargot and I ordered the seared Duck Foie Gras. Entrees were roasted lobster for her and double cut Lamb ribs for me. The Escargot were terrible. Served in a disgusting gravy of some sort they were rubbery and served removed from the shells, a good indication they were (possibly) frozen or even (GASP!) from a can. My Foie Gras was somewhat better. It was nicely displayed/presented with three little apricot dots arranged on the plate. Taste was meh... rather tasteless and bland. The entrees didn't fare any better. My wife's entree, Roasted Lobster with Scallop Mousseline, Green Asparagus and Fava Beans (no Fava Beans were visable), was displayed well but was extremely overcooked resulting in a tough, tasteless piece of unrecognizable meat. The vegetables that were there were fine and well cooked. My lamb was delivered beautifully presented and flanked by two Chickpea Fritters. However I had ordered the lamb Medium RARE. It arrived terribly overcooked and tough. As a result of this criminal treatment of what likely started as a decent piece of meat it was largely tasteless and tough. My desert, Creme Brûlée was well presented and was tasty, rich and creamy with a satisfying sweet/bitter crunch from the caramelized sugar on top while the wife's Chocolate Napoleon was inedible. Prime 7 Steakhouse Tonight was our second specialty restaurant reservation. This time at Regent's steakhouse, Prime 7. We had been by the restaurant several times on the way to the Compass Rose and it was always busy and packed. We had a late reservation at 8:30 pm on the 30th. We showed up about five minutes early and were asked to wait in the lounge area. The Maitre D' came and collected us after a short wait at 8:33.... Perfect! After being seated we were immediately approached by our waiter and the sommelier. The menu as suitable for a steakhouse, was simple and to the point featuring mostly beef offerings with a few chops, seafood and poultry choices. We made our orders and sat back with a little of the house vino. A Palate cleanser of Tomato Bisque was delivered to the table followed closely by the appetizers. The presentation on her appetizer, the Tuna Tartar was very nice and she enjoyed it. My appetizer was Foie Gras Sliders with Rhubarb Chutney. It came out looking like two tiny little hamburgers, which I thought entirely appropriate for a steak house lead-in and they were delicious. Our entrees arrived. She had ordered King Crab and I ordered a 18oz Bone-In Ribeye. Mine was delicious! This was at least a pound of steak-y delicious-ness. Billed as a Prime, Dry-Aged piece of meat, it was cooked perfectly to my ordered medium-rare temperature with a beautiful seared crust on the outside. It was all I could do not to pick up the bone and start gnawing away at the steak like a wild animal. Luckily I was able to control myself and waited until the end of the meal before waving the bone around making a fool of myself. As delicious as my steak was, my wife's King Crab was not. She certainly received a big ol' plate of Crab. But that plate was overcooked, dry and lifeless. She could finish only a small portion of the total before calling it quits. I definitely felt bad for her and told her so between mouthfuls of my perfectly done steak! Dessert was Cheesecake for me and a Berries in Creme Anglaise for her. Both were a good choice and satisfied that Dessert Jones.... We said thank you to our stellar waiter Rochcelle.... and headed out. Some brief thoughts on the other dining venues…. Compass Rose – Compass Rose is the main dining room. Comfortable and well-appointed we found food here consistently good. Everything, with few exceptions, was well prepared and generally tasty no matter what was ordered. Service was always prompt and extremely courteous. Surroundings and ambiance were open, elegant and comfortable. It is open seating and we were always able to score a table by a window. Open for Breakfast, Lunch and Dinner it is always menu driven. La Veranda – Our choice on deck 11 for Breakfast and Lunch. La Veranda is buffet style serving. More elegant and more variety than the adjacent Pool Side Grille Buffet. It was consistently good. In the evening La Veranda transforms into the menu driven (only buffet in sight is a salad bar) Sette Mari At La Veranda Italian Restaurant. Sette Mari is a great alternative to the Compass Rose and other eating venues. The food is very good with a good Italian themed menu offering. The Pool Grille - was the one breakfast, lunch and dinner venue that allowed a casual dress in the evenings. The food there was served buffet style and usually had a good mix of everything from hamburgers to some simple seafood selections. Ice Cream and deserts were also featured along with a Fresh Juice Bar. For convenience it was located adjacent to the Pool Bar. NOTE: One thing that was, unfortunately, true across ALL of the RESTAURANTS is that they could not deliver a piece of fish that was not overcooked to the point of being criminal. Shrimp and Scallops on the other hand were usually delivered perfectly. Lobster and Crab… not so much. Meat temperature was better with my lamb served at Chartreuse being the major exception. My steak at Prime 7 was perfection! I also give you this as a sample excursion/meal… A Shore Excursion that featured a Crab Feast! Note that this was one of the MANY Shore Excursions that was supplied at NO ADDITIONAL CHARGE. Cruise St. George Inlet and Crab Feast We enjoyed our time in Ketchikan walking around the city before going to a Crab Feast. Before the feast we went on a bus trip and then a small boat into the St. George Inlet. we saw some Bald Eagles and pulled up a crab trap to play with some crabs (yes, I know what that sounds like :-) Heading back to the small boat dock restaurant, The George Inlet Lodge, we indulged in our feast. It was all served with a large heaping bit of wit and wisdom from Asley our Charming Young Lady (I never thought I would live long enough to use that term... But there it is!!) of a server. It was very simply, a salad, a cold beer, and a never ending pile of the best Crab I have ever eaten. If you ever find yourself eating Crab at the George Inlet Lodge and served by Asley give her a big hey from Regent 06/28/2019 :-) Debarkation was fairly well organized but had a few hiccups. Debarkation occurred through an exit on Deck 6. Luggage was tagged and picked up from the cabin the night before. We had our breakfast and then made our way to the Coffee Connection area on deck 6 to wait for the call to exit and board the buses that would take us to Anchorage. The only sore spot was the ladies toilets on deck 6 were closed for whatever reason (men's was fine). My wife had to go down one deck to get to a bathroom..... That would not have been that much of an issue but all of the other ladies-in-waiting had to do the same and almost immediately a line formed. There were of course other public bathrooms but on the higher decks and not as convenient. As the traffic became heavier in the one bathroom on deck 5 the toilet paper ran out and was not replenished. It seemed to be “a not so fond farewell....” The bus ride to Anchorage (2.5 hr) was fine but stretched to 3.5 hours because of an accident on the one highway to Anchorage. Upon arrival, because our flight was in the evening, we were taken to the Anchorage Hilton to a "Hospitality" area arranged by Regent. For the end of a supposedly "high-end" cruise the "Hospitality" area was rather weak.... It was an old, no longer used, restaurant at the top of the Hilton. It was a bit tired looking and had little in the way of amenities. No water, hours old coffee, no hot water, and only a tray with a few cookie crumbs being there. No one replenished anything during the time we were there. There were people to help us with the shuttle transfer to the airport at our designated/selected time. We went out for lunch and settled on a nearby restaurant called "The 49th State". It was a casual nice place and had cold freshly on-site brewed beer and upscale pub grub. We ordered a pizza featuring Reindeer and Elk sausage that we enjoyed very much. When in Anchorage it would be a good lunch or evening meal stop! We wandered about downtown Anchorage for another hour or so and returned to the hotel for our trip to the airport and back to “The Lower Forty-Eight”. The wrap up! The Regent cruise wasn’t a total bust. The accommodations (cabin) and the hospitality crew are first rate. The fact that out of five stops we only truly made three was more than a little disappointing. I can’t say that Regent didn’t offer an accommodation because of the issue in by-passing Juneau, they did. But, it was not enough, in my opinion. What was offered was a $750 per passenger ($1500 total) off the your NEXT CRUISE with Regent. Sorry, those of us that were on this voyage, at least in my case, were not going to sign on again. We have been home now since the 4th of July and have heard nothing from Captain, Cruise Director, Chief Engineer or Regent Corporate concerning what happened. That seems like a bad case of “don’t give a crap” at the very least. A head-in-sand attitude at best. Regent is billed as one of the world’s premiere cruise lines which is why we gave it a whirl. Reviewers rate Regent very highly… I can only speculate they were not on our cruise! Would I cruise again with Regent? No, not as it stands now. That said…. If the perfect itinerary at a decent price appeared at the perfect time… I never say never :-) Read Less
Sail Date June 2019
My room was in bad need of repairs, which should have been done, before I stepped aboard. I had to spend the first 3 days, asking for repairs. This was a concierge room. The lunch was only open until 2pm, and if you left to go ashore ... Read More
My room was in bad need of repairs, which should have been done, before I stepped aboard. I had to spend the first 3 days, asking for repairs. This was a concierge room. The lunch was only open until 2pm, and if you left to go ashore , you returned to only a grill by the pool. Food should be supplied to everyone especially lunch on a fancy cruise. the ice cream closed at 4pm for the day. Who doesn't want ice cream at night. The shows were mediocre at best. Not professional , like on a big cruise. The food was just ok. the excursions were not planned well, and we barely got water upon returning from each excursion. The customer service desk, was not very helpful, and the excursion desk was always closed, so you couldn't ask questions. This was not worth the money, and I paid a fortune. I asked for a partial refund and was denied. I can go on and on with many other issues on this boat. It was not well prepared for guests, and not customer friendly. I did like the spa, although the changing room was not kept up , and was always flooded and dirty. Nothing to ever do at night. No disco, no nothing. Read Less
Sail Date May 2019
Thought this was going to be a trip of a lifetime! Not so much. The cabin was awesome-as was the butler and steward. Well except for the thermostat. You had to literally reset this every couple of hours. The butler said it was controlled ... Read More
Thought this was going to be a trip of a lifetime! Not so much. The cabin was awesome-as was the butler and steward. Well except for the thermostat. You had to literally reset this every couple of hours. The butler said it was controlled by corporate. Really? We spent a ton of money on this trip, I really wanted it to be special. Not so much. We got the same room service as everyone else. The same treats as everyone else. The food was blah. The Haven was ok for the first day. After that the same menu got really tiring. We ventured out to the other restaurants. Do NOT waste your time at La Cicina. The Taste, Savor and The Manhattan room all have the same menu. I do recommend Cagneys. It made us feel special. Tepenyakis was good except our chef was SICK! Sad the DR. Told him not to sing. He had a few coughing fits but was nice enough to turn his head. We tried the Local. Do NOT think you will get a grilled cheese sandwich here. It’s two pieces of toast with a piece of cold cheese in between. Sorry my husband offered to show the chef how to cook it, but they just kept saying sorry and sent us a bottle of wine. Room service was ok, but everything was cold. I really enjoyed the balcony and the views. Ship was rough the first night, my 27 year old daughter got seasick. Read Less
Sail Date May 2019
I will start my review by saying my wife and I are 60, a little plus and minus. We have been on about 30 cruises with most of our time spent on Celebrity ships. Except for the Paul Gauguin, this was our first entry in what I expected to ... Read More
I will start my review by saying my wife and I are 60, a little plus and minus. We have been on about 30 cruises with most of our time spent on Celebrity ships. Except for the Paul Gauguin, this was our first entry in what I expected to be the high-end cruise market. I have to start by giving the crew of this ship the highest possible praise. Not sure how Regent makes it happen, but I believe that every crew member we ran in to actually loved their job and wanted you to feel 100% pampered. The service was absolutely fantastic in every way and everyone was so nice. The other thing that made the cruise nice was the all inclusive nature of the cruise. If you stay out of the spa and shops there is really no reason to spend one dime on the cruise. They even have a tremendous selection of movies on demand in the room for those times you just want to kick back. I will say that although there is no tipping required, with the level of service you get, you will want to tip and we gave money to numerous people around the ship in addition to our normal room stewards and bartenders. In general the ship is old, but it does have a level of elegance that we enjoyed. It was like going back in time a bit when we first started cruising. I will say that the vibration that everyone talks about was worse than expected. Read my comment under room for that piece, but I would never take this ship across the big oceans again. I did like the layout of the ship and it was unusual with the main dining room in the middle of the ship and everything else at the back of the ship to include the show lounge. It had some nice touches like a putting green on the front of the ship and ping pong table on one floor. The pool is a salt water pool and since the ocean was cold, no one used the pool. My wife and I and maybe one other couple used the hot tub which are fresh water and were nice. My wife enjoyed two massages in the spa and liked those. They are a little pricey so watch for the specials. Internet was OK for email and messaging, but not for streaming or sending pictures. Entertainment was good, but just let me say that with the average age of passengers at or above 70, most of the entertainment was like being stuck in an elevator for 16 days. Need I say more so practice up on your ball room dancing. Ports were great and the shore excursions were on par with what you would normally pay for except these were free. The groups seemed smaller as well which was nice. This may be a result of the mobility of many of the passengers. Embarkation was easy, but debarkation was supposed to start at 7:00 AM, but did not start until around 8:15 AM. So what are my complaints? First, except for the service I mentioned, everything was average to poor. This would be fine except when you put it in the value for your money category the price is way too high for what you get. Even in the Prime 7, reservations required restaurant the food was average at best and the lobster and crab tasted old and watered down from being frozen for so long. They missed the mark on many normal recipes. My wife planned to send them in a couple because we were not sure what they were making in some cases. My advice is to try things you have never had so you have no preconceived expectation. Finally I am going to end with my pet peeve, “Water Quality”. Every ship I have been on has said that the water out of the tap is better then water out of the bottle. After the brown and yellow water that came out of our taps we were told to not drink it. How can you pay this kind of money pour a bath that looks like diarrhea water? They did make it better by replacing filters twice outside our room, but really? They go through so much bottled water that they literally have pallets of water stored on the back decks where passengers should be able to go, but I assume for safety they are limited to crew only. So in the end, if you want a cruise to snooze, read a book or two and eat average food, this is the one for you. For me and the money spent, I think I will try something else because I do not see Regent as an upscale cruise line, just an all-inclusive one. Read Less
Sail Date April 2019
We sailed on the Silversea Silver Shadow from Dubai to Athens in April of this year - our third Silversea cruise . We had loved our previous Cruises on the Shadow and the Silver Spirit and particularly liked the cabin comfort and the ... Read More
We sailed on the Silversea Silver Shadow from Dubai to Athens in April of this year - our third Silversea cruise . We had loved our previous Cruises on the Shadow and the Silver Spirit and particularly liked the cabin comfort and the attentive service where nothing was too much trouble. This cruise was so different. 1. Cabin Comfort. Yes the Shadow is now a bit shabby and very much in need of the up and coming refurbishment but this was not the problem. From previous cruises we knew, the beds were hard. My back does not cope with hard beds so as usual at the time of (early) booking I had requested one of the egg-crate mattress toppers plus pillows from the list given. We had previously never had any problem with these requests. When we boarded this time it was ‘sorry there are only 7 mattress toppers on the ship and they are all taken.’ Huge hard pillows on our beds. Further pillows brought in - some the same, others just slabs of very firm. Pillow menu mentioned but profuse staff apologies and ‘Sorry but this is all we have’ Pillow menu not available. Previously always enjoyed and been comfortable sitting on the balcony. New Balcony chairs very high and deep - my feet could not reach the ground and the wire edge dug into the back of my legs. Staff tried hard but nothing more comfortable available than lots of padding with pillows. My back and neck suffered badly from the hard bed, the hard pillows and not being able to sit comfortably on the balcony - I could not believe I had paid so much money to endure such discomfort. 2. Cabin Air conditioning control - poor to non existent. When we arrived in our cabin at 2pm it was sweltering - the air con wasnt working. Fixed late evening by the engineer taking down part of our cabin ceiling. Control still iffy and a few days later - cabin freezing cold -again fixed late evening. Show lounge and parts of the main restaurant often freezing - apparently problems with the themostat. 3. Staff service. Nothing like our previous attentive experience. Our poor butler was rushed off his feet between two decks. Apparently there was a staff shortage and it would often take him over an hour to respond to a call - if at all. When sitting on the upper decks, there were rarely any staff around. If we wanted seat cushions or a coffee it was a case of walking down to the pool deck, and either carrying items up two decks ourselves or waiting till someone was available - by which time the coffee was cold. 4. On the positive side the food in the restaurants was as good as ever, the staff themselves as welcoming and as lovely as ever, embarkation excellent and the excursions we went on mainly ok other than the very hot, small, basic souk on a wasteland area in Oman. All our concerns might be small issues in isolation but taken overall this was not the luxury cruise experience we had previously had with Silversea. Maybe we were just unfortunate on this particular cruise. Because of our previous good experiences we already booked another three week cruise before we went on this one and have since thought long and hard about whether to continue with the booking. After apologies and reassurances from the UK Guest relations manager ie that the Silver Shadow is being refurbished and that all will be fine re our requests etc. we have reluctantly decided to go ahead. I only hope he is right. Read Less
Sail Date April 2019
Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I ... Read More
Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I had terrible Food Poisoning after having Scrimp soup. The Medical team didn't seem interested, they just sent up some Paracetamols, which they promptly charged me for. Then whilst I was in bed recovering they wanted to send in chemical cleaners to the room. I was told that other's went down with this same Food Poisoning by someone on the ship, but Cunard are now denying this and putting it down to Novo virus. It was Food Poisoning! It took me weeks to recover. Also, my companion on the ship had a terrible reaction to the shower gel. He couldn't see out of one of his eyes and he looked like he'd been in a boxing ring for days and done 6 rounds. They couldn't have cared less about that either. Although the food made me ill the waitress at our table was delightful and the service from her and her colleague was excellent. As well as this there was an awful smell of sewage coming up through the sink in our room. The carpets were dirty in a number of places too. I don't know how they can call this 5 star? I'd been on this ship before, but it has gone down hill. Go on a cruise with another company, the Customer Services with this one are rubbish when you have a problem. Read Less
Sail Date April 2019

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