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760 Luxury Cruise Reviews

My husband and I usually cruise Celebrity but chose this cruise for its itinerary and the reputation of excellent food and service . Unfortunately we were disappointed by both . The embarkation was a disaster . Due to high winds in ... Read More
My husband and I usually cruise Celebrity but chose this cruise for its itinerary and the reputation of excellent food and service . Unfortunately we were disappointed by both . The embarkation was a disaster . Due to high winds in Cape Town the ship was late in arriving in dock . In fact over a day late but it did not warn passengers On the day , no one answered phone calls and there was no communication at all . On the dock side , passengers were left standing in v long warm queues without explanation or apology. Not a staff member in sight for several hours .Eventually on board after 3 hours and a bottle of water later , there were still no apologies . Due to late arrival , our departure was delayed until the following day and we missed a day at Walvis Bay .. still no apology but a statement ‘ force major ‘ .. ie not their responsibility The staff on the whole were ‘ miserable ‘ They never welcomed us back on board , never wished us a good day, never offered refreshments or towels on boarding .. in fact generally we felt as though we were an irritant and an inconvenience rather than a guest . It was not a warm nor welcoming atmosphere and there was not an officer in sight . The ship was generally clean and well kept although some of the sanitizers did not work. Ok .. it is a little warn and old fashioned but that wasn’t a problem .. The main Dinning room was disappointing. The food was rarely warm and often poor quality and was thrown at you in a cafeteria way rather than with the elegance as advertised . The staff were rushed off their feet and had no time for small talk . Lunch times were a better experience.The dress code was v relaxed throughout the cruise. with many t shirts and trainers in sight . The speciality restaurants were a much better standard but visits were limited. Communication was extremely poor and there was no interactive facility to check bills, book restaurants etc .. We struggled to find information and as this was our first cruise with Oceania ended up relying on other guests who had cruised with then before to help us , The room was comfortable but the air conditioning became warm at night ! In searching for something positive , I find it’s quite difficult . !!!! The happy hour between 5 and 6 was only in Horizons or the martini bar which is a very small lounge with limited space and extremely packed . We spilled over into an area where some musicians were playing and were told to be quiet !! During this time the glasses and hence quantity also shrank ! Illogical rules and regulations which the staff hid behind dogged the enjoyment of guests and dulled socialising ... hard to explain but readily realised when on board. The ship vibrates and kept us awake at night . We were mid ship but our friends in the owners suite at the back moved furniture and other items to limit the noise . Unfortunately we missed a second port Port Elizabeth due to high winds and this was again very disappointing for many guests . Some of the organised trips were good but expensive . Others were badly organised with guides not turning up etc .. and not running to time or schedule . I could go on but it is beginning to sound more like a rant than a review . ... The disembarkation went well . Read Less
Sail Date January 2020
I have been on over 80 cruises.None of them on a luxury line. This was special for my 60th birthday.Also being single, had to find one that did not break the bank.I didnt want to regret never doing a high end cruise.So booked this one.Big ... Read More
I have been on over 80 cruises.None of them on a luxury line. This was special for my 60th birthday.Also being single, had to find one that did not break the bank.I didnt want to regret never doing a high end cruise.So booked this one.Big mistake.Definitely would have enjoyed 3 regular cruises so much more. It was a very small ship. There was so much rocking and swaying. I spent 1 day completely in bed. This was a first for me.There was mostly nothing to do all day. I was on a trivia team and met some nice people.I really have no need to be pampered or have things done for me. Most of the crowd was used to that. You could tell they were high brow and demanding. My butler was very good. He was also helpful.The ship is very outdated. I had a meal comped at La Dame. Glad didnt pay the extra 60.00. I am not a big drinker, so the ship made money off of me. Most of the others liked their liquor.The food was good, but nothing memorable. Read Less
Sail Date January 2020
This was my first cruise on Oceania. It was a repeat of the ABC trip we took earlier n the month with Holland America. This gives me a chance to compare the two cruise lines. Our first stop was supposed to be Aruba. The first two ... Read More
This was my first cruise on Oceania. It was a repeat of the ABC trip we took earlier n the month with Holland America. This gives me a chance to compare the two cruise lines. Our first stop was supposed to be Aruba. The first two days were like being on a bouncy castle. We were forward and we hit every wave. We had no balcony on Deck 6. The waves did hit the porthole as we bounced along to Aruba. The captain came onto the speaker and announced that we would miss Aruba because the ship could not travel fast enough to get to Aruba before 7pm. We then had to scramble with Viator to cancel our shore excursion with less than 24 hours notice. I was surprised that the captain could not determine that we were going to miss the port after travelling for two sea days. The Holland America trip a few days prior to this trip had some bounciness but we never lost time. We subsequently learned that other ships in the ABC area also cancelled port visits so there was a storm. We had a brownout on the first day. Power came back but I doubt that this caused us to miss Aruba as the ship would have 3-4 generators. I went to the Cruise Director and asked that on the trip from Bonaire to Grenada that we be given notice about more delays. He said he would but again, we heard that we would be late to Grenada - arriving at 430pm - and we only got a few hours notice. I find it hard to believe that the captain could only figure this out when we had travelled 80% of the distance - very irresponsible. I tried to cancel the Grenada shore excursion as we would have only 1.5 hours of daylight but the tour operator refused to do so. Viator's cancellation rules require 24 hours notice. We were then delayed a third time as we were about 5 hours late getting back to Miami. We got a few hours notice on this delay. I came to the conclusion that travelling on small ships like the Sirena needs to be restricted to short visits that don't involve crossing big bodies of water. The other issue is that I would only take Oceania cruises where we took the ship's shore excursions. In the case of this cruise the ship's shore excursions were very expensive and not very good compared to the private tours I booked. The food was fabulous. Oceania has two high end restaurants. But you cannot pay to dine at them. They are really a reward for being a frequent flyer on Oceania. The Red Ginger Beef Panang was superb. They served it once in the regular dining room and it was nowhere near as good. The breakfast and lunch food was very good. The dinners in the dining room were better than Holland America except for the salmon. The sushi was mediocre compared to Holland America. There was sorbet every day. Blood orange was the best flavor. The big problem with Norwegian, who owns Oceania, is that this company does not believe in making reservations for dinner. You have to line up like going to MacDonald's. If you don't share a table, waiting 30 minutes is not unusual. I tried sharing and it was ok for the most part, as Oceania is a high end crowd. One evening the man sitting with us tried to pick a fight with another diner as the other diner was talking too long to the wine steward. In the other case, there were two Brits who had no manners, who just got up and left their food because of the noise in the dining room. The ship is smaller and felt more crowded than the Holland America ship that had 4 times the number of guests. The hot tub was cold. The string quartet was very good. The internet was poor but was slightly better than Holland America. The problem with both ships is that when you pay for better service, you get the same speed so there is no advantage to paying. Oceania restricts streaming if you don't pay so I had no access to my VectorVest stock service. Email was slow but it eventually came in. As an IT guy I wanted to meet with the ship IT person but he refused to meet with me....not impressed by this. There was a guest lecturer who spoke about pirates in the Caribbean. It was not very good. There were no other port talks. There were 8 crew members who go the flu. I learned that there were no mandatory vaccinations for crew. Given the current concerns about Coronavirus, I found this to be very strange. The ship went into an ultra cleaning mode but it was a little late for this measure. I would not take a long trip on these small ships. I have passed on a Baltic cruise and a Panama Canal cruise for now as the stress of missing ports and losing shore excursion money is just too great. So I am going on the Dubai cruise in 2021. There short distances between ports and in this part of the world, it makes sense to take the ship's shore excursions. It is on the Sirena so it the captain misses ports, I don't have to worry about losing money on privately booked tours. Read Less
Sail Date January 2020
Husbands special birthday and cunard was always on his bucket list. First 5 days food was rubbish, dry and not as described on menu. The Lido was no better Bar prices out of this world. Buy a drinks package, coffees, soft drinks or ... Read More
Husbands special birthday and cunard was always on his bucket list. First 5 days food was rubbish, dry and not as described on menu. The Lido was no better Bar prices out of this world. Buy a drinks package, coffees, soft drinks or alcohol, they don't tell you in the book that you have to buy one for every one in your cabin ! What to wear in dining room, non gala evenings. Book says collared shirt, long trousers. My husband was Refused Entry, in front of other passengers ! Lucky I was already at the table...as he was wearing a polo 3 button shirt a very expensive one at that. Why couldn't they just explain themselves, so that next time he would understand what they mean. There were other men at the tables in similar and 2 nights later we witnessed the same thing on another passenger. Well trained staff, I don't think. Very very embarrassing Free sauna and gym, according to a lot of the stafr, it is not free. But it is, depends who you talk to. The last four days the food improved, but too late. Staff seem to be on board under sufferance. Top Mark's to cabin steward. Top Mark's to shows and nightly dancing by passengers. Beautiful ship, shame about the captain - the buck stops here. Where were you and your highly trained senior staff. The passengers - your customers - older generation, paid a lot of money to sail with you, you do realize that the majority would have held very senior positions in their lifetime and know the meaning value for money and how to treat customers. Some were incredulous. A bit of a rip off. Never again cunard. Back to Holland America, value for money, friendly staff and make it clear what you are up for before you go . Read Less
Sail Date January 2020
I chose this cruise for the ports of call. Specifically for Puerto Rico and Virgin Gorda BVI. Two places I had never visited on the 12 previous cruises I had taken. I always wave the Royal Caribbean flag and tried Carnival ONCE and went ... Read More
I chose this cruise for the ports of call. Specifically for Puerto Rico and Virgin Gorda BVI. Two places I had never visited on the 12 previous cruises I had taken. I always wave the Royal Caribbean flag and tried Carnival ONCE and went back to Royal for all future cruises but this cruise was only HALF my dollar value. I get that weather can't be predicted BUT Royal KNEW that the weather was bad in the areas we were heading BEFORE we sailed because the moment we arrived, they had changed our ports of call due to "weather". So BVI was out. Weather was horrific. People were sick all over the ship and we never had access to the upper deck of the ship until the last 4 days (of an 8 day cruise). For two days we didn't have access to the pool. At one point the pool was completely empty. Then we arrived at Puerto Rico 3 hours late which meant it was now NIGHT. No chance we are roaming around Puerto Rico at night with only two women. St Thomas was ok but my excursion which was a Snorkel and Beach excursion turned into snorkel only and the cruise line only gave me a 10% discount even though I only received HALF of the excursion experience. Called Royal Caribbean customer service to inquire about compensation. Even a credit towards my next cruise. The answer was basically "go away". Wow. I did not get my money's worth and they won't even give me a credit towards another cruise to keep my loyalty. Airlines now have to compensate travellers that experience more that 4 hour delay or if they are stranded. The same thing should apply to cruises. So disappointed. Read Less
Sail Date January 2020
Oceania admits they charge more because they offer SIZE, SERVICE, and PORTS. All we got on this cruise was Size. Our renovated cabin had a large depression in the floor next to the bed that was a major tripping hazard. Housekeeping said ... Read More
Oceania admits they charge more because they offer SIZE, SERVICE, and PORTS. All we got on this cruise was Size. Our renovated cabin had a large depression in the floor next to the bed that was a major tripping hazard. Housekeeping said it had been reported but management chose not to fix it. We asked for a different cabin and had to keep asking and eventually we were given a different cabin (same size, different floor) but had to pack ourselves. After 3 trips with keys that didn't work and 30 minutes of waiting for someone to open a door and several wasted hours, we dragged our carry on bags up the stairs while the ship did send someone with a trolley that could hold the 2 large suitcases. Shame on Oceania !! We should not have had to move ourselves because you gave us a room that should not have been in use. There was terrible service in the dining room almost every night and we were usually a party of 6 or 8. Exceptions were the days after we finally complained to the heads of dining. For example, they offered menu's and didn't return to take orders without us going to the maitre'd and asking for someone. They served a delicious sole with bone in, but failing to de-bone or tell us the bone was in. In the premium restaurant, the same entree was automatically de-boned prior to serving. For this we got an apology and strawberries in our room. Waiters rarely offered suggestions and often did not know about substitutions. In one case our waiter did not know the ship had romaine lettuce even though ceasar salad was a nightly offering. I reminded several that the ladies at the table should be asked for orders first and served first. To make matters worse, the head of dining services argued with our party one night insisting we were in error and had misunderstood his invitation. He could and should have just apologized for the misunderstanding or said nothing at all, but he chose to argue he was right and we were wrong. I could hold it no longer and reminded him that the customer may not always be right, but they are always the customer. As to quality of the food, there were times that it was very good. They have chosen to make many of their dishes very low in taste so as not to offend guests who don't like spices. For people who have more adventurous taste buds, but menus are lacking. On our final night, when most cruises have a special dinner, when our waiter asked us what we wanted, 3 people at our table asked for a different menu - it was disgusting! We ordered from the "always available" section. How sad is that. This was our third cruise on Regatta and this was by far the lowest level of service we have seen. Only our house keeper regularly called us by name. One server called me by name and that was after our first terrible service in the dining room and I am sure we were the subject of a staff meeting. No more towel sculptures, no more personal touches. The renovations did nothing to address the terrible conditions in the Regatta Lounge where the "performances" are held. Only the first row of chairs can see what's happening on the stage. All that money spent and all they did was change some carpet and wallpaper and bring the staterooms close to what every other lower cost cruise line offers. And as for the 3 missed ports, including Milford Sound, which was something we were really looking forward to, there was NO EFFORT AT ALL TO OFFER SOMETHING TO THE GUESTS IN RETURN!!!! How about some kind of party or special dinner or dare I say credit? I didn't rate "shore excursions" below because we learned long ago that Oceania's excursions are NOT worth the money. They are expensive and crowded and we have arranged for private tours for many years and been very satisfied. You get to do and see exactly what YOU want and don't have to wait for your nearest and dearest 46 friends. I should never say never, but I can't foresee any reason why we would ever step foot on another Oceania ship again. Read Less
Sail Date January 2020
I was very disappointed with this cruise after having a wonderful experience on the Nautica last January on a cruise from South Africa. I found the entertainment average, although the staff entertainment was very good. The shore excursions ... Read More
I was very disappointed with this cruise after having a wonderful experience on the Nautica last January on a cruise from South Africa. I found the entertainment average, although the staff entertainment was very good. The shore excursions were very poor. The guides were good, but I found none of the sites at all interesting. At the excursion in Cozumel they put us on a bus for a tour of the island where the bus had heavy screening covering all the windows, so you couldn't see out. Several of the ports, ie: Costa Maya only had excursions that were rated moderate (scuba diving) or strenuous. They should have had other choices. The ship activities, I felt, were not varied. They were they same every day - Mensa, trivia, lectures, bingo. They seemed to be geared to a college graduate, highly educated crowd, but very little just to have fun. The shops sold high end expensive merchandise, nothing souvenir like or representative that you might want to bring home. HOWEVER - my main complaint was the food which I felt was substandard, especially for a cruise line that advertises itself for its gourmet food. I have never returned so many dprovided.ishes because they were inedible. The meat was tough, the fish overcooked, the vegetables undercooked, the cookies I couldn't eat (and I love cookies). Portions - main dish: scallops 3, raviolli 4, beef wellington size of half a dollar! The best food - the ice cream. I lost 4 pounds on the cruise. With food choices on the menu that I was not sure what they were, I asked the waiter, and, on multiple occasions, then waiters were not able to explain to me what the item was. Once I wanted to order fish and the waiter told me not to orders the fish was dry and once I wanted to order steak and the waiter said don't because the meat was tough. On days where shore excursions lasted over the lunch hours and meals were not provided as part of the tours, the only food available was at the Wave's Grill, which could not accommodate the number of people coming off tours who needed to eat. On all other cruise lines where we have sailed, accommodations have been provided. In summary, I am very disappointed by this experience and will not cruise with Oceania again! Read Less
Sail Date January 2020
We have been on over 40 cruises throughout the years. We cruise on all cruise lines including Crystal, Princess, Holland America, and Celebrity; depending on our schedules. We took this cruise because of the reasonably good itinerary, ... Read More
We have been on over 40 cruises throughout the years. We cruise on all cruise lines including Crystal, Princess, Holland America, and Celebrity; depending on our schedules. We took this cruise because of the reasonably good itinerary, but, sadly this cruse was a disappointment mainly because of the ship. The major disappointment was the food. ( There were a few bright spots, like the soup and the steak in the Polo Grill. ) Other than that, the rest of the dinning experiences were sub-par. The bread were dry and hard. So were the pastries, the muffins and croissants. The meat ( chicken, beef and all others ) in the main Dinning Room and the Terrace Cafe were tough and chewy. Same old, same old ice cream flavors every day and without much condiments variations. The presentations of the food were not welcoming either. One lobster dish from the Toscana looked like a left over from the previous dinner. The Red Ginger was a mix mash of nothing-not Chinese, not Japanese, not Thai and not Vietnamese. It was like throwing all the garlic, ginger, soy sauce, and other spices together and calling it a creation. The chopsticks which were offered to each diner were all worn out. The gym equipments were antiquated and not working properly. The weights handles were all worn out. The excursions were over priced and complicated to book. The sound system, especially in the theater, was poor. Read Less
Sail Date January 2020
The following are my opinions and observations: --LeLyria Chartered by A&K-- Overall, I thought the A&K tour was disorganized and communication was poor. I wasn’t impressed with the A&K staff in Buenos Aires, Ushuaia or ... Read More
The following are my opinions and observations: --LeLyria Chartered by A&K-- Overall, I thought the A&K tour was disorganized and communication was poor. I wasn’t impressed with the A&K staff in Buenos Aires, Ushuaia or on the ship—they appeared not to have much interest in the guests. In my opinion, on several occasions, they were rude and unprofessional (especially the A&K staff in Buenos Aires). On one instance, they told several individuals that they were holding up the bus because they didn’t pick up their charter flight boarding passes. However, there wasn’t any notice that we had to pick them up before boarding the bus. Customer service from the A&K office went downhill after they received your final payment. Often times, they didn’t answer calls or didn’t follow-up with requests for information. Surprisingly, the primary photo coach did respond via e-mail to questions I asked during the photography Webinar. The packing list was not useful. Fortunately, I realized it wasn’t going to be as cold as the list made it sound so didn’t carry numerous layers of cold-weather items like most did. I only wore gloves once on a windy zodiac trip. The sizing of the rental boots and parka was not accurate. Fortunately, you were able to exchange the boots on the ship. I even went and tried on the rental boots at REI at the recommendation of the Ship to Shore Traveler representative, however the boots were not the same. The provided walking poles were useful. You definitely needed more than the recommended 300mm lens. You didn’t need much camera storage or extra batteries (unless your batteries were old and didn’t hold a charge) because the times photographing the wildlife were so short and infrequent. I didn’t have to charge my camera batteries once and I took over 3500 (JPEG/RAW files) photos with a DSLR. A dry bag or professional camera backpack was definitely needed if you are carrying two cameras ashore. A camera with a 300mm or less lens easily fit underneath your parka for protection from splashes. If it didn’t fit underneath, you would need the dry bag or professional camera backpack (e.g., second camera or lens greater than 300mm). The backpack provided by A&K was not sufficient. The buses in Buenos Aires and Ushuaia used for tours and airport transfers did not have air conditioning. You were rushed through every stop on the tour in Buenos Aires. As an example, you had less than five seconds at Eva Peron’s grave. The included meals at the Park Hyatt in Buenos Aires were provided buffet style in a ballroom; certainly not what I expected on a tour at this price point. The Arakur resort in Ushuaia was a glorified banquet hall without A/C. Again, a buffet lunch was provided in a large room. The Ship: Le Lyrial (Ponant) Chartered by Abercrombie and Kent-- Jan 2020 The ship management and reception personnel on Le Lyrial (Ponant) ship were efficient and friendly. Whenever I reported a problem, a repair person was sent to my cabin immediately and they even followed up the next time they saw me asking if the repair was completed. However, I certainly didn’t expect to have repair personnel in my cabin over five times during a 15-night stay. My cabin had stains on the carpet. One vent appeared to have mold or a lot of debris inside it. Water leaked in the balcony door during a bad storm and the remaining three days afterwards. They placed duct tape, but that didn’t stop the water from entering. I had to put towels on the carpet and had a large industrial fan in my room one day. Overall, the décor was showing wear and tear in several public areas. They ran out of Diet Coke and ginger ale six days before the cruise ended. The food usually had to be sent back because it was undercooked. The presentations were not as detailed or informative as I expected. Only basic information was provided. The daily “re caps” were not helpful or interesting. Nothing was said about the next day’s schedule that couldn’t be read in the evening program. Helpful additional information should have included the weather forecast (e.g., temperature) and the type of camera lenses needed. Having the weather provided 15 minutes before boarding the zodiac didn’t help since you had to be dressed and in line almost 45 minutes before your boarding time to ensure the maximum amount of time ashore. The Zodiac excursions were too long. Even the A&K expedition staff member was checking their watch to see if it was time to bring us back to the ship. The wildlife at the landings was amazing; however I did expect to have the A&K staff point out more unique situations than they did. After all, there were over 19 A&K staff on our trip. Instead, as an example, you had to ask where a chick or penguins with an egg were located. With such limited times ashore, I felt this was essential. We did encounter a severe storm crossing the Scotia Sea and missed our stop in the Falkland Islands. According to the Captain, it was the worst in 17 years. (The Drake crossing was the calmest of the season.) No attempt was made to substitute for the missed day in the Falklands, a major stop on the trip and reason for choosing this itinerary. The A&K staff member was very rude when several people asked at the “daily recap” if there would be an additional stop or a tour added in Ushuaia. We also missed stopping at Gold Harbor in South Georgia. Otherwise we had 8 landings and 3 Zodiac tours. I never received a post-expedition log book as stated in the pre-travel documents and numerous times during the journey. Even without the weather complications, I would not travel with or recommend A&K again. Read Less
Sail Date January 2020
Unbelievably poor communication from start to finish. Even our travel agent got so terribly frustrated with either poor or wrong information. This was a discovery cruise to Antartica including the Falkland Islands and South Georgia ... Read More
Unbelievably poor communication from start to finish. Even our travel agent got so terribly frustrated with either poor or wrong information. This was a discovery cruise to Antartica including the Falkland Islands and South Georgia Island. No maps were provided to let us know where we were during the cruise; the TV info page map was illegible. Maps were provided at the end of the cruise if you asked for them. We were often given about 10 minutes notice when our excursion was to occur (very difficult b/c of having to put on so much clothing.) The submarine that was highly promoted could not be used because of software problems; one big reason many of us chose this very expensive cruise line. When completed this all inclusive cruise line cost us over $58,000. We expected so much more than we got. This was to be our last grand cruise. With the helicopters, once we were in the air we were told we could not go inland because of rescue concerns; seeing the typography of Antartica is something that was important to me. I was duped into going on another helicopter ride which covered the same area as before; we were told it would be a different locale-it wasn't. Total cost for my wife and me - $2780.00. The price was listed as $585 per person and we were charged $695.00/pp. There was no info on the price change onboard . I asked for a price adjustment on the helicopter rides to no avail. This was deceitful. Service personnel were fantastic, were personable, and worked so hard for passengers. Their problem was lack of proper training. The dining establishments provided meals which were of much less quality than other luxury cruise lines. The observation lounge only provided tea and coffee and the seating was uncomfortable. The main lounge also had very uncomfortable seating. The lounge piano and singer were terrific, but there was not much else provided of any professionalism for the entire 19 days. Michelle in the lounge bar was delightful, professional, and competent. The sites were amazing and the young Discovery team members were professional, educated and informed about their subjects. The penguins, seals, whales and birds were such a treat to see in their habitat. We are experienced cruisers on luxury cruise lines (over 13) with Scenic being the most expensive, by far. We expected so much more and did not receive it. We will certainly recommend to our travel agent and the country-wide association that she belongs to to not recommend Scenic to their clients. Seabourn, Silversea, and Regent are far better choices; they, at least, are able to communicate the issues you need to know. Read Less
Sail Date December 2019
We love Windstar's other ships and wanted to try their large sailing ship for the itinerary Yachtsman Caribbean. Sadly this ship strongly disappointed. Ironically the ship had just come out of dry dock three weeks earlier but two of ... Read More
We love Windstar's other ships and wanted to try their large sailing ship for the itinerary Yachtsman Caribbean. Sadly this ship strongly disappointed. Ironically the ship had just come out of dry dock three weeks earlier but two of the sails were broken and couldn't unfurl each night. Also they refurbished the lounge and half of the cabins and left all the garbage piled up on the ship in plane view. Disgusting. Unlike previous cruises with Windstar where you felt like the crew was quite attentive to you and seemed to know you already by name, the crew on this itinerary (a Christmas sailing) was more involved with their families then with catering to the clientele-not one yacht club member even got a special invite dinner with a senior crew. The ship as a whole was old looking and just dirty. We often saw glasses strewn all over the place, dishes left out, towels left, etc. Never ever saw that on other ships by Windstar in fact normally there would be a staff swooping in to clean it up. The floors on the ship were dirty all the time. It just seemed like this cruise itinerary did not have enough crew-nothing was painted, cleaned, or polished daily unlike other Windstar cruises where we always see crew bustling around doing that. The excursions were poor and we had to wait a lot to get on tinders or our excursions were over booked and we were dropped. The ship also had never been in certain ports before so we had to wait 2 hrs to get off the ship due to customs hang ups and it delayed our Windstar excursions and then the excursions were shortened by them and we still paid the same price. To us it seemed that whoever set up our ship itinerary didn't allot for that customs processing time and then the crew didn't try to adjust their timings to come into port earlier so that clientele was able to do what they had paid for. Communication was very poor among ship staff we noticed unlike other Windstar cruises we have taken with them. The front desk staff seemed understaffed and clueless. When we called room service or to make a reservation for a restaurant 4 out of the 7 times we got an answering service and half the time they never called back. So one time our room service food came to us half wrong. We HATED the way the tinder location was set up. On all other ships you went out the back and got to sit in the lounge prior. Not this ship. You were crammed into the stairwell/elevator area and then when that over flowed we stood in the cabin hallways and blocked and clogged up everyone. It would have been a disaster if there was a fire. There were zero enrichment activities on this cruise itinerary which was unusual. We met none of the locals, heard none of their songs, learned nothing really of their culture that I couldn't google on my own. Way different than other trips. We love Windstar so we really hope this is just a fluke as our previous 5 cruises with them had none of these issues (we did Tahiti, Iceland, and 3 Caribbean before this). However with them making the Star yacht ships bigger and we saw their new layouts we are concerned. Read Less
Sail Date December 2019
Let me begin by stating that this was our 10th cruise with Oceania. My comments are our opinion and based on personal experience on the December 21, 2019 Sunny Holidays Cruise on Oceania Sirena. Oceania is not what it used to be. We ... Read More
Let me begin by stating that this was our 10th cruise with Oceania. My comments are our opinion and based on personal experience on the December 21, 2019 Sunny Holidays Cruise on Oceania Sirena. Oceania is not what it used to be. We observed and experienced a large discrepancy in the food from previous sailings. Chilean Sea Bass, Caviar, Almond Croissants and high levels of meat were a given previously. They were lacking on this cruise. In fact, several people complained vigorously regarding the steak. Oceania has been highly rated for its food. That did not appear to be the case on this cruise. New year's Celebration were around the pool. Now divided in different areas. The descriptions of the shore excursions did not match the material given to the guides. We had a excellent guide and yet his description as written of the day did not match what we paid for. Yet, when we complained to the destinations desk, we were told that everyone loved the guide. We did too. However, we did not get what we paid for. The main dining room and the Terrace grill appeared to be short of waiters. It wold take two or more hours to dine in the dining room. The Canyon Ranch Spa was previously always a wonderful experience. That is no longer there, being replaced by a spa where, there are basically all recent graduates of schooling (as stated by a technician) . We were not notified in advance of this change. Regarding the decoration of the ship. The redecoration of the ship is beautiful, and our cabin stewards were excellent. The showers are very small, yet the sofa was comfortable. Regarding the entertainment, we understand that it can not be compared to the larger ships, however, three nights of movies for entertainment is not acceptable. The stand up comics and Stuart were excellent, however enrichment activities were minimal. Tender workers were excellent. Cruisers who experienced this for the first time would not have noticed the difference. Lastly, research the ports. When it says Belize, it does not mean that you will actually be in Belize where you can readily tour, instead we were taken to a water park, away from everything in Belize. With that said, there were constant concerns on the cruise from past cruisers, even those who had 17 sailings regarding the downgrade from previous cruises. We were very disappointed with this cruise. The previous comments reflect our opinion. Read Less
Sail Date December 2019
This was our first Scenic river cruise, which was advertised as a “Christmas Wonderland”. There wasn’t any Christmas wonderment about it. The only decorations were a tree in the entrance, one in the lounge and 2 foam snowflakes on ... Read More
This was our first Scenic river cruise, which was advertised as a “Christmas Wonderland”. There wasn’t any Christmas wonderment about it. The only decorations were a tree in the entrance, one in the lounge and 2 foam snowflakes on the windows in the lounge. In the dining room a small table decoration per table. That was it, no lights etc. We parked next to a few ships who were beautifully decorated, lights, Santa’s etc. When questioned staff replied that Scenic wanted christmas minimalist! Passengers went out and bought their own decorations including us to decorate their cabin and some made a point of taking them down to the table for lunch and dinner on Christmas Day. On Christmas Day the only Christmas food was a turkey at lunch as the meat option, all other food was as usual. It was the last trip of the season and the crew certainly let people know they didn’t want to be there. Some were rude, surly and forgot how to smile. The daily topping up the mini bar also slackened off towards the end with notes being left for staff requesting specific items. The food got boring, steak, fish and vegetarian every night. Not much imagination and they did start running out of stuff towards the end. But the worst was yet to come somebody began coughing in the lounge that spread like wildfire. By the weekend after Christmas half the boat was sick. By the time we got to Budapest a doctor was called to 3 people with one going off to hospital by ambulance. At no time did we hear an announcement regarding respiratory hygiene or to remind people to clean their hands. They did put extra hand sanitizer stations into the lounge but no accompanying notice. We would not recommend Scenic to anybody and will not be travelling with them again. Read Less
Sail Date December 2019
As a solo traveller and first time cruiser, I did a lot of research before I chose this cruise. I was impressed that Viking included so much and that it had a good reputation for its crew, destinations, and for its food. The crew were ... Read More
As a solo traveller and first time cruiser, I did a lot of research before I chose this cruise. I was impressed that Viking included so much and that it had a good reputation for its crew, destinations, and for its food. The crew were all wonderful especially as I was very sea sick for the first two days. Unlike other times when I have been seasick this took me days to recover. Whether it was the injections I was given I do not know. So by day 5 I was looking forward to having some good food as well as checking out more of the ship. I was not fully recovered to see Madeira which was the first port of call. Madeira having been substituted for the Azores because of the weather. Well the food was a real disappointment. Inconsistent quality and cooking was a real letdown. Frozen seafood is just about tasteless when thawed. And my one night out at Manfredi's was spoiled by a racist sexist Trump supporter. Plus the food was lukewarm. I was at a shared table so had no idea that this awful pig of a man would be at my table. His wife and the two other people at the table were lovely but he was the sort of man that if you said something he would take it out on his wife later. So days 5, 6, 7, 8 were redeemed by being able to sit out on my balcony and be looked after by my cabin crew. By day 9 I had a very debilitating chest infection that had me coughing day and night. I have been home over two weeks and it has still not cleared up. One of the reasons I chose this cruise was because of stopping in Bermuda but weather intervened and no alternative port was offered so 9 days at sea. I am wondering where the chest infection came from as I was keeping pretty much to my cabin. I found the entertainment to be bland, not that much better than elevator music. And I didn't do any of the activities because I had been sick for the first 4 days. I did check out the spa but couldn't breathe down there, so no spa for me. The best part of the cruise was my cabin crew and that the cabin was so well designed. I could not recommend this cruise for it food or its entertainment. Read Less
Sail Date December 2019
Sixth Oceania cruise, just wanted a short escape before Christmas. We didn't care about the ports, we just wanted to relax and enjoy the ship. We were not expecting the worst service ever received on an Oceania cruise, and actually ... Read More
Sixth Oceania cruise, just wanted a short escape before Christmas. We didn't care about the ports, we just wanted to relax and enjoy the ship. We were not expecting the worst service ever received on an Oceania cruise, and actually some of the poorest service I've ever experienced on any of my past 25 or so previous cruises My guess is that between having management raided by Viking Ocean cruises and others, and higher than normal turnover in staff, and procedural changes caused by the merger/takeover by NCL that the hotel side of the ship's operation is in chaos. 1) Embarcation - We were supposed to have expedited embarkation (paid for last-minute upgrade). Total disaster, lobby jammed with passengers, computers said to be down, took more than 1 and 1/2 hours for so-called expedited service. I couldn't find anyone from the ship's management to discuss the problem. 2) Finally boarded the ship, crew at the gate was cordial and welcoming. We went to the lunch buffet and were surprised at the general attitude of the crew. Not one person said hello, welcome to our ship, or anything else. Got the feeling that we were an inconvenience to them, not the folks that paid their salary. Very different than the past. 3) Cabin was spotlessly clean, but also very warm. Adjusting thermostat was of no help, had to call for maintenance to reset the controls in our cabin. Serviceman was cordial and fixed the problem. 4) Service in the bars and areas surrounding them was poor. We almost always had to ask for help and for additional service. Given that they charge $12 for Canadian Club on the rocks I expected that they might pour a decent drink. I was wrong, could not have been more than a 1 oz. pour. Also, almost always seemed to be short-staffed and servers apparently had no idea what good customer service was. Cold at best, borderline rude at worst. Pianist on board the ship would have been better replaced by a player piano. NO personality, average ability and mostly annoying. 5) Specialty restaurants - Service was good, staff was attentive, food was excellent as in the past. I must say the overall quality of the food and it's preparation has not suffered with whatever else is going downhill. Food in the main dining room was good, service seemed fine, the nights we dined there the dining room seemed to be about 1/3 empty. 6) In conclusion, there is something terribly wrong with Oceania if our cruise is any indication. They have forgotten customer service, we've had better treatment on almost every other cruise line we've traveled in the past (25+). I doubt that we'll ever return to Oceania. It saddens me to say that, but it's become just a bit above average at luxury prices. Read Less
Sail Date December 2019
We chose to go on the Sirena after hearing all the positives about Oceania. We had just sailed on the Royal Princess and walked across the parking lot to board the Sirena. Our expectations were that the food and service would be much ... Read More
We chose to go on the Sirena after hearing all the positives about Oceania. We had just sailed on the Royal Princess and walked across the parking lot to board the Sirena. Our expectations were that the food and service would be much better on the Sirena. Unfortunately, the Royal Princess was the far superior ship. The Sirena is a beautiful ship, but that’s all. We dined in the Tuscan steakhouse the first night. My steak was was way overcooked and so heavily seasoned I couldn’t taste the meat. Our water glasses were empty until we asked a waiter. Turns out that was the only night my medium rare steak or lamp chops were not served raw. Every dining venue served me raw meat except Red Ginger. It got to be a joke among our group of four. My wife’s lobster was always ice cold. Water refills, everywhere, were by request only. The only dining room without problems was Red Ginger. We were only to make a reservation there once, despite being on a waiting list for most of the cruise. I guess the biggest issue with this poor service was that no one seemed to be in charge. We complained to several staff members who we thought were head waiters, but all they did was apologize and then disappear for the rest of the meal. The most visible dining room member was the Sommelier who always came by to ask us to buy some wine, and left very disappointed when we told him we didn’t drink. On the plus side, the cabin attendants were great. The our balcony cabin was very impressive except for the tiniest bathroom at sea. We have been sailing for 28 years and after 47 cruises with 6 different cruise lines we have never been more disappointed. Paid a lot more for superior service and great food that never happened. Read Less
Sail Date December 2019
Two years ago I had a cruise with the Crystal Symphony, and my husband valued it with a 10 + !! Fantastic... That is why I chose this year again for Crystal, but this time as a solo-cruiser because my husband passed away. Everywhere ... Read More
Two years ago I had a cruise with the Crystal Symphony, and my husband valued it with a 10 + !! Fantastic... That is why I chose this year again for Crystal, but this time as a solo-cruiser because my husband passed away. Everywhere is advertised that solo-passengers are welcome , there is a meet & greet party, there are hosts and solo passengers tables....etc. Before my trip I even checked that with an email to Crystal. They re-assured me. Well, nothing whatsoever. This cruise was not even worth a 6. A 3 star cruiseline would have done better. I was very disappointed and complained after a few days at the front desk and spoke to the concierge Mrs Arielle Goldstein. I have chosen for a 6 star cruise, paid for a 6 star cruise (plus a high extra solo passenger fee) and expected 6 star service. Was the atmosphere warm and welcome on the Symphony, on the Serenity it was cold and the crew was obviously not interested in the guests. The Asian crew was friendly, the crew from Eastern Europe was not. Captain and Officers were very present on the Symphony - mixing with the guests - on this ship they were invisible. The Captain's party was planned on an impossible hour and when I entered 15 minutes after startingtime, most people had already left... There was NO meet&greet party for solo passengers.* In the first Reflections was announced that there would be 3x a solo table in a specialty restaurant. Yes, but at 1800 !!! Who wants to dine at 1800 in an empty restaurant on a solo table ?? There was no organization, no hosts at the table, nothing. Anyway, I tried it two times. First time there was one lady, the second time the same lady and a man. A very sad situation and I decided rather to dine alone at a table.... Or dinner in my stateroom? Also roomservice was not an option. Ordering a simple pot of coffee had to be explained several times and ordering a meal in my cabin was not a success: it took 35 minutes instead the promised 20 minutes and the food was cold . The waiter dropped my glass of wine and it took him 25 minutes to bring me a new glass. Anyway, you will understand that I will not choose for Crystal again. I cruised many times with Seabourn, Regent, Oceania and Holland America Line and I am not a complainer but this cruise was far below my expectations . Two last remarks: 1. the food was OK but with cheap(er) ingredients. Nothing really luxury 2. Cabin attendant very friendly but sloppy and not alert to service as I had expected and knew form the Symphony. No good night chocolates anymore? Too expensive? Kind regards, Ellen W * After my complaint, yes they organized a 'solo meet & greet party.' You know when? The evening before disembarkation, (when everybody was packing) Saturday evening at 17.15 ! ?? Read Less
Sail Date December 2019
This is the first trip review that I have ever posted. I felt that it was necessary because of the extremely negative customer experience. First of all, I booked this cruise in February 2019. The cruises line claims that you get the ... Read More
This is the first trip review that I have ever posted. I felt that it was necessary because of the extremely negative customer experience. First of all, I booked this cruise in February 2019. The cruises line claims that you get the best pricing when you book early. Not true. They discounted this cruise right after the final payment date by USD$1000 per couple. When we asked for a refund we were told that the price guarantee does not apply after the last payment date. In my opinion this is false advertising. So I had hoped that the cruise would offer a better customer experience. Wrong again. The Pros: Very large cabins Food was generally good with a few misses. On deck BBQ is a disaster. Cold food and certainly not 5 star. Lamb at Candles was not good either. Buffets at breakfast and lunch are not 5 star. Staff was courteous and friendly however this does not differentiate this line from other lines we have cruised on such as Celebrity and Carnival. The Cons: One 110V electrical outlet in the cabin. Ship is very dated, some cabins had leakage when it rained. Bathrooms were very dated with insufficient shower facilities. Buffets at breakfast and lunch – not a 5 star experience. Pool is about 1.5 times the size of my hot tub at home. I worked in the salon and spa business and I would never entertain having a treatment in their salon. Certainly not a 5 star experience. This ship needs a huge overhaul, which I understand it is due for in Nov 2020. In the interim the cruise line should be discounting fares, not increasing them as this is at best a 3 star experience. Read Less
Sail Date December 2019
Regent, “an unrivaled experience” is one I have no intention of replicating. Here is a rundown: 1. Arrival at airport was disorganized. After waiting about 15 minutes in airport we waited about another 45 minutes at the curb. ... Read More
Regent, “an unrivaled experience” is one I have no intention of replicating. Here is a rundown: 1. Arrival at airport was disorganized. After waiting about 15 minutes in airport we waited about another 45 minutes at the curb. 2. Next morning at hotel, breakfast ended at nine am with checkout at noon then a wait of a further hour+ before bus to port. On the way to port the bus driver kept drifting in and out of lane on the 710 to Long Beach and at one point came within a few feet of rear ending a stopped truck at about 50 mph because he fell asleep at the wheel, if the collision avoiding alert had not alerted we would have hit. 3. When boarding the ship there was not one staff member available to assist in directing to cabin, so we wandered around and eventually found the cabin. 4. First day on pool deck attempting to get a bite to eat after a fifteen minute wait for service finally found someone to assist. 5. Cabin was clean but very worn, sloppy caulking, dining table well stained and etched, rust around veranda (picture sent separately). 6. Initially wait staff not responsive but did improve significantly over a couple of days. 7. My comments on the initial survey would have demanded management contact me but the butler was sent to inquire, that was poor form, management should have called me. 8. Late getting to Hawaii, helicopter ride was cancelled and a bus tour substituted (poor substitute), ten minutes from ship engine blew up on the bus, my wife and another couple took a taxi back to ship rather than wait as it turned out 90 minutes for another bus to show up. 9. An island was eliminated from the agenda because of slow transit time even though activities were organized and we stopped at an atoll with no activities planned (just a gas station, store and arts store) when I asked why pick that schedule I was told it was pretty and anyway at the missed island the guides didn’t speak English anyway. 10. We told we had to slow down and miss some activities because of sea conditions, others were told the ship had mechanical issues. The latter seems more believable as sea conditions were just fine. Someone who claimed to know about these things calculated the ship would have had to travel at maximum rated speed to meet the published schedule 11. The activities did not meet the description, seemed to be somewhat ad hoc. 12. All in all quite a number of people seem to have similar feelings. Read Less
Sail Date December 2019
For the most part, I have good words and praise for the actual cruise ship staff. They could not fix or be held accountable for things beyond their control, chiefly the marketing of what this cruise was supposed to deliver. The ... Read More
For the most part, I have good words and praise for the actual cruise ship staff. They could not fix or be held accountable for things beyond their control, chiefly the marketing of what this cruise was supposed to deliver. The cruise is billed as a Christmas market tour. But let’s put this promise to test. Day 2 involved a departure from AMS at 13.00, so what do you really see of Amsterdam Christmas markets? Essentially nothing. The main Christmas market does not yet open until mid December, plus the ship leaves mid day so you barely have time to either do the bus ride, spend maybe an hour and half “discovering” Volendam/ Edam, or take a one hour canal ride so you can be back on the ship in time for departure. Day 3. We didn’t arrive to Cologne until 13.00 but can’t disembark until well after 15.00. We are a good distance, at least 45 min walk, to the first Christmas markets by the cathedral. And these markets are not nearly the better ones truly worth seeing. The time is limited because of the need to get back on before 22.00 departure, but I will be generous and say that this opportunity represents the only decent opportunity to see a Christmas market without needing to strap on skates. By the way, cruising through the Rhine during the section loaded with castles sounds lovely until you understand that you will miss most of them due to the “surprise” that the sunset is about 16.00 hours. Must not be a well- known fact, that it gets dark, for the Scenic schedulers. So this part of the trip was not very interesting. Day 4 Kolblenz/ Cochem. I did not go to the Kolbenz, preferring not to spend the majority of my day on bus. I left the boat at Cochem, after the ship arrived, and had barely an hour and a half before needing to be back on the boat. So much for seeing anything. Day 5 Heidelberg – We probably had about 2 hours, by the time you subtract bus travel time, to see anything in this town. When we arrived, the Christmas markets did not open for at least another half hour. Plus, it is Sunday and if anyone in your company knows anything about Germany, then they will know that pretty much EVERYTHING is closed on a Sunday. So, we got to see a lot of closed stores. By the way, we were in the “slow walk” group and our tour guide just motors along at a speed not suitable for a slow walk group. Day 6: Skipped this one because again, it was not worth it. Didn’t fly half way around the world just to get stuffed in a tour bus and see nothing. The time allocated for Baden-Baden was very small, especially compared to the bus time. Day 7. Ironically, and by accident, I managed to get about 4 hours in Strasbourg. To the cruise director Alex’s credit, did organize 2 outbound shuttles and 2 return shuttles to a tour bus area within a 20 minute walk to the city center and the Christmas markets on the night between day 6 and 7. It was a very nice evening, even if organized on the fly, with many people from the ship taking advantage of the opportunity. What happened next was yet another failure by Scenic. This was supposed to be the official day in Strasbourg, the home of Christmas markets for Europe. Cruise director Alex explained that because traffic can be bad on the Rhine and some locks can cause delays up to 8 hours, the ship was going to relocate the night between day 6 and day 7. Last I checked, Scenic should know this and not be “surprised” by traffic on the Rhine. So, the results were brutal. By moving the ship, we got on the bus on day 7, spent just over an hour and a half being driven back to Strasbourg. During the drive, the guide said, “Oh, and if we get there before 11, we can go inside the Cathedral.” What time did we arrive? Just after 10. But where we were parked was a good 45 minute walk, if you are fit, to get to the cathedral, which is the center of the markets. The group my wife and I were walking with was chosen specifically as the “slow group” due to the age and mobility of many of the guests. Despite this designation, the guide kept walking too fast, leaving many of the group far behind. At one point, I hustled two blocks to find her, passing many people in our group. I caught up with her and said in French, English, and Spanish that she was going way, way too fast for her group. She said she will slow down, but by the time I got back to me wife, the guide was a ghost. We were to told to meet back at the clock in front of the post office in the center square, opposite of the cathedral at 12.10 exactly or risk missing the bus back to the ship. By the time most people arrived at the cathedral, it was essentially 11 am….so is 1 hour and 10 minutes what you can realistically call a Christmas market visit for Strasbourg? The pickup point for the bus back to the ship was slightly closer and took just over a half hour to walk to in order to board the buses back to the ship. So, we spent 3 hours in bus time, maybe an hour and a half to “see” Strasbourg Christmas market before getting back on the boat. In short, what Scenic advertises as possible for a Christmas market cruise does not reflect reality. The amount of time spent in these markets is a pittance compared to the sales pitch of your cruise. It’s an exercise in misrepresentation. Lastly, and I know I write this from US perspective, Scenic does not advise clients about a reasonable level of physical fitness / agility that will be required in order to enjoy their touring opportunities. The crew tried to make some accommodations but they clearly can’t fix what is on shore. Scenic Cruises has a duty to advise people about mobility issues they might face in order to make an informed purchase decision. The so called day in Strasbourg brought this issue into the sharpest of focus, although the other days were failures too. And even without mobility issues, the possible time to spend in these cities in markets were negligible compared to the way Scenic markets these tours. Read Less
Sail Date December 2019
Liked itinerary but expected to spend more time in Bangkok and Bali. The ship was elegant and clean. Food was excellent but didn’t like the food in Chefs Table. This was our first Viking ocean cruise and may be our last if this is ... Read More
Liked itinerary but expected to spend more time in Bangkok and Bali. The ship was elegant and clean. Food was excellent but didn’t like the food in Chefs Table. This was our first Viking ocean cruise and may be our last if this is the way all their cruises are. No time to spend in Bangkok or Bali...misrepresented cruise. Some included tours were unsatisfactory, some were excellent. More interesting shipmates. No children, no pushing and shoving and noise. Very relaxing. Books everywhere. We expected a much better cruise than the one we got. I don’t know why this was rated as a top cruise line. Expected a much better travel experience for the money. I would look at the reviews first before booking another Viking Cruise. I didn’t do this before booking this one which was a big mistake. Learned a lot about what to expect and what we got. Would also have chosen better airline experience and learned it would have made a big difference to spend days before and after in the beginning and end of the cruise. Not worth the money we paid for this cruise. Read Less
Sail Date November 2019
This itinerary was very poorly designed. Long 2-3 hour bus rides on excursions, through Indonesia slums and hot old buses. Stayed two days in Jataka, nothing to see but cheap for Viking to dock, Singapore was beautiful, we stayed 7 ... Read More
This itinerary was very poorly designed. Long 2-3 hour bus rides on excursions, through Indonesia slums and hot old buses. Stayed two days in Jataka, nothing to see but cheap for Viking to dock, Singapore was beautiful, we stayed 7 hours. The entire trip was promoted as as ending in Bali. We arrived at 6:00 pm, had to tender in, they overloaded tenders with to many people at 95 degree for a 30 minute ride each way, should of been docked. Trip ended next day at 8:00 am, so basically no Bali. Had an 2 room suite, large, nice bathroom, good king mattress, the living room was very poorly furnished on a new 2018 boat. Furniture was extremely modern made for 100 lb midgets, couch was 6" off floor and small, poorly designed, great 60" TV with movies and we sat on floor and no one cared. Suites get no special amenities like on Celebrity or Royal with special show seating reservations or dinner reservations. Food was good, not excellent, service varied a lot from fast and efficient to slow. Had on board ship credits from previous river cruise, would not honor on account only could use for feature cruises. Not ran nearly as well as River Cruises. Deferentially, not a luxury cruise, just a mini Carnival boat without a casino. Read Less
Sail Date November 2019
We have sailed 2X with Pacific Aria and now did our second trip with the Dawn due to the kids section as we took our son and his family with us which made it their 1st cruise and our 4th cruise. Needless to say the kids play area was too ... Read More
We have sailed 2X with Pacific Aria and now did our second trip with the Dawn due to the kids section as we took our son and his family with us which made it their 1st cruise and our 4th cruise. Needless to say the kids play area was too cold for the kids so there were hardly any kids in there, the main pool was very dangerous as it just went down so he couldn't swim in there as hot tubs just too hot but you could have up to 12 kids in it at anytime.There was hardly any entertainment for the little kids. They only had 2 waiters on top so you had dirty plates and glasses sitting there for hours, no waiters to come and take your drink orders unlike the 1st time. The Aria was on top of their game on that one at all time. Plus the Aria has 3 free restaurants as to only 1 on the Dawn. The Aria Pantry also had more selection as oppose to the Dawn pantry. The waterfront restaurant, I will give our waiter Khaled for table 4 10 out of 10 as not only was he entertaining with my grandson, but alway very polite and helpful. The whole ship could have done with more of him. The entertainment fell down badly. I would rate 2 out of 10.Not good at all. I bought some inch of gold jewellery and when I got home, found that I was given a dodgy clasp that didn't open or close.Won't make that mistake again. The staff although tried to be happy, you could see they were very tired which was sad to see. Needless to say my son and family will never cruise again and we will never cruise the Dawn again. If I could get my money back I would as I paid for all 5 of us. We like to go every 6 month so it will be the Aria until the new port is open with more ships on offer. Read Less
Sail Date November 2019
Let me start with the most positive and that is the staff especially waiting, bar and housekeeping. They are truly amazing and the best I have found on a cruise ship. I'm not gonna bother going into detail about every nook and ... Read More
Let me start with the most positive and that is the staff especially waiting, bar and housekeeping. They are truly amazing and the best I have found on a cruise ship. I'm not gonna bother going into detail about every nook and cranny on the ship, many other people have written reviews about the number of coat hooks on the back of the door et cetera. Let's start with the ship! It's old and dated and poorly maintained. Even whilst waiting to board I was surprised at the amount of rust which has been painted over, on embarkation walking up the first flight of stairs there are dents in the wall, I was hoping that this would not be a sign of things to come as it is a lower deck but unfortunately the whole ship is showing far too many signs of wear and tear for cruise line who have such a glowing reputation. The swimming pool on deck eight is reminiscent of one found on old liners such as the Titanic! Huge great big varnished wooden sides protruding above the deck, the varnish is blistered and pealing, and you have to be careful not to snag your swimming costume or indeed get a splinter from the varnish. In general the furniture in communal areas are well past their use by dates, especially in the La Palette where the seating is stained and ripped. On the outside areas if you like rust and dripping paint you will love this ship! The cabins are a great size and in good condition but hideously dated, all brown gloss varnished wood, the wall units were obviously built for old-fashioned tube style TVs with a great big plinth protruding, obviously this is not needed anymore for the small flat screen mounted at the back, it just gives some sort of indication as to the date! If you're expecting a modern glitzy state-of-the-art cruise ship you will be sorely disappointed. The overall cruise experience unfortunately did not live up to the billing! I think the itinerary is poor, granted I could and should have done far more research on the itinerary but I assumed it would be paradise. In fact cruising at sea for two days to arrive at the Marquesas Islands which pretty much all look the same, with very little to do which is not helped by the fact that there are no beaches and no access to the water; once you have done one island you have done them all. Other than the embarkation port of Tahiti every other destination you have to be tendered to the pier on the island, I imagine I have spent probably 12 hours over the two weeks waiting in line for a tender which is as the cruise ship old and antiquated, you get covered in exhaust fumes and we seem to wait an inordinate amount of time on the tender before it departs. If you wish to get an early tender, be warned that unless you have booked a cruise ship excursion through Paul Gagarin you will not be allowed on the tender as they get first priority. Information given by the travel concierge on the ship I found to be poor, badly informed and contradictory. The talks provided by the travel concierge about the upcoming islands are repetitive and very sales based. I personally find one of the travel concierge to be consistently rude. I was under the impression you are able to do what sports such as kayaking and paddle boarding off the back of the ship, this is true however on our 14 day cruise there were only two days when they offered this! The entertainment on the ship was atrocious, laughably bad but as there is nothing else to do (other than drink the lovely all-inclusive drinks) you find yourself being lulled into it only to ask yourself "what the hell am I doing here". I'm not going to name any specifics as you get to know all the entertainers as it is such a small ship they obviously spend time with you on the ship or on excursions. If you like "it ain't half hot Mum" (an old English sitcom) you might enjoy it! The food on the ship was fine, good at times but nothing to write home about, in fact the best meals we had during the three weeks we were away was in restaurants in Tahiti (definitely worth trying Le soufflé in Papeete) and Bora Bora. Still, we didn't go there for the food! Probably the best day we had was on their own private island of Motu Mahana. We did meet some really nice people and we had some good experiences, it was my girlfriends first experience of a cruise as she has never been keen on the idea, suffices to say she has no intention of ever cruising again! I understand the ship is having some sort of refit in April 2020 in Singapore, apparently it is only for two weeks so how much they will be able to modernise and renew such a small window I do not know! Personally I think they should scrap it! Read Less
Sail Date November 2019
We took this cruise believing the marketing hype from Oceania that they were a Premium cruise line. I can assure you it is definitely NOT! Of the 8 cruises we have done other lines like RCL, Celebrity, Princess etc this was the worst ... Read More
We took this cruise believing the marketing hype from Oceania that they were a Premium cruise line. I can assure you it is definitely NOT! Of the 8 cruises we have done other lines like RCL, Celebrity, Princess etc this was the worst cruise of them all. It was more like a 7 night stay in a funeral parlour. The cruise director was useless, there was no shipboard activities, no sail-away parties, no themed events, The "entertainment' was sub standard & the ship was totally devoid of any sense of fun or adventure whatsoever. The Captain only spoke once in the entire voyage to inform us that the visit to Monaco was cancelled due to high winds. The entire crew & service staff appeared to be bored, they hardly ever smiled & many of them were just not skilled in the jobs they were doing. Oceania claim they have Premium restaurants & Superior food service. That is another false claim. Whilst the specialty restaurants had good food, they were no better than any of the specialty restaurants on other cruise lines. The main Dining room food was frankly not as good as most other lines with minimal options & quite bland choices. The 'Afternoon tea' was served during a very short 1 hour time window & the tea was always only lukewarm. The shore excursions were pathetic & way too expensive. The general cleanliness & maintenance on the ship was very poor with dirt & food stains, areas needing a coat of paint etc. Don't waste your money on an Oceania cruise, it was obvious that their product was nothing like what they promise to deliver. Read Less
Sail Date November 2019

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