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1,281 Luxury Cruise Reviews

Ship is beautiful but it caters to the 80 something crowd. Drinks are small and watered down. The wifi package only works if you have an iPhone, but I do not. The medallion app never worked with the exception of opening the cabin door. ... Read More
Ship is beautiful but it caters to the 80 something crowd. Drinks are small and watered down. The wifi package only works if you have an iPhone, but I do not. The medallion app never worked with the exception of opening the cabin door. The food was just so so. The portions are small unless ofcourse you go the the buffet, but can you go to the buffet daily? The medallion was supposed to allow you to order drinks or meals by the pool without leaving your chair, however it never worked. It always stated the service didn't work at this location. It only worked if you where standing at the bar. Because this service was to be working, they didn't have staff walking around to take your orders. If you were bored and wanted to play bingo, you had to pay for it. Room steward was excellent. Check your onboard bill often. I had drink charges even though I paid for drink package. Read Less
Sail Date February 2020
I chose this cruise 2 years ago as I thought if I was going to the Antarctic I would do it in style and comfort. I chose what was supposed to be the second season so issues could be ironed out but because of delays it became the first ... Read More
I chose this cruise 2 years ago as I thought if I was going to the Antarctic I would do it in style and comfort. I chose what was supposed to be the second season so issues could be ironed out but because of delays it became the first season. Firstly we only became aware of our early transfer from Buenos Airies to Ushuaia less than 2 weeks prior to departure no time to arrange alternate despite my travel agent trying to find out sooner. On arrival at Airport in BA from Melbourne for our 2 night extension found we where not on the transfer list was supposed to have a private car. This was not the only lack of communication to occur. Embarkation once we arrived at the ship was fast but there was a lot of waiting on buses prior to leaving the airport and then at the wharf. The food was okay but I wouldn’t say six star unless you went to the Chefs Table. Service on the first night was appalling but picked up when we mentioned it. Wines were hit and miss in quality and can’t comment on the whiskey bar as I don’t drink it. Our butler was fantastic and organised drinks and food for a special celebration in our suite and our room steward was also great always happy to help. The discovery team was extremely knowledgeable and tried their hardest to find exiting places to visit despite the weather at times. The Helicopter was the highlight but only able to go up once due to weather. The parkas they supply I didn’t feel warm in even with 3 layers underneath would bring my own Canada Goose next time in Antartica. The last thing I would like to say is this ship felt like it was rushed in the end to be finished and because of that has not reached 6 stars. I would not like to travel on it in the future without major upgrades as it will become rather shabby soon continuing as it is. Read Less
Sail Date February 2020
The cruise was nice, ship was in great condition , staff was accommodating but the management has some strange ideas about customer service. 3 major problems occurred on our recent cruise which would prevent me from cruising with Star ... Read More
The cruise was nice, ship was in great condition , staff was accommodating but the management has some strange ideas about customer service. 3 major problems occurred on our recent cruise which would prevent me from cruising with Star Clippers again. First, there policy of confiscating passengers passports for the duration of the cruise is incredible in this day and age. It makes life easy for the cruise line but is a burden and risk that should not be foisted on passengers, particiularly since the first one hears about this is after the cancellation date has passed, so one is faced with the choice to cancel and lose a significant deposit or to have their passport taken away and not returned until the end of the cruise. We would have like to take a ferry from st kitts to nevis but had no documents to permit this so the cruise line holds you 'hostage' to their itinerary and excursions. Terrible customer focus! Their billing practices are also problematic and even suspect. Our initial bill was wrong: it included significant overcharges at the bar ( we are not drinkers and we were charged for 2 bottles of wine). When I asked this be corrected I was given a particularly unwelcome cross examination and when they learned they were wrong no apology was offered and they refused to re-issue a corrected bill. Again, terrible customer service. Finally, the cabin air unit was VERY loud, well over 100 decibels and made it difficult, and some nights impossible to sleep. After a week of this OI was truly sleep deprived and was happy to end the cruise. It's too bad, because the ship is beautiful, the route was excellent, the food was quite good, but some of the policies need to be re-examined with a better eye towards focusing on the passenger and not what is convenient for the cruise line. When I raised these issues with the purser, she seemed that she didn't care at all and couldn't be bothered. Again, more lack of customer focus. We will be investing our vacation dollars elsewhere in future and I suggest you be aware of these policies before making your travel choice. Read Less
Sail Date February 2020
We normally cruise on Celebrity .We wanted to try an Oceania Cruise and the price was right. The cruise was disappointing .The ship was very small. You felt the ocean and every movement . There was not much to do. We are used to a much ... Read More
We normally cruise on Celebrity .We wanted to try an Oceania Cruise and the price was right. The cruise was disappointing .The ship was very small. You felt the ocean and every movement . There was not much to do. We are used to a much bigger ship with more activities. Oceania hypes the food as the best at sea, I did not find that to be the case. One night in the main dining room we had to wait a long time for our dinner to be served. We were told there was a problem in the kitchen. We had ordered rack of lamb. When the food did come all four of us found it to be inedible. It was tough and tasted awful. They took our cabin numbers and we were told it would be taken care of. For all of that we were sent a bottle of wine. Pastries and cookies were awful, I was told this is how they bake there goods. There were some good points . Cabin was small but very nice. Excellent bedding and pillows. The bathroom was small , but it served its purpose. The shower was very small, if you dropped something you couldn't turn around to bend down and get it. The staff and service was excellent. Room steward was outstanding. The entertainment was what we expected on this small a ship, very low key. The entertainment staff and the band were very good. I would not cruise Oceania again. Celebrity cruises was as good or better, but we gave it a try. Read Less
Sail Date February 2020
We chose to travel on the Viking Sea (10 day cruise) from San Juan, Puerto Rico to San Juan, Puerto Rico, because we liked the look of the itinerary, and the fact that it has been voted the top cruise line for the last 4 years. We were ... Read More
We chose to travel on the Viking Sea (10 day cruise) from San Juan, Puerto Rico to San Juan, Puerto Rico, because we liked the look of the itinerary, and the fact that it has been voted the top cruise line for the last 4 years. We were amazed by the ship on embarking. It is a stunning, beautiful ship decorated in a Scandinavian style. Our first reaction was that this was going to be a wonderful cruise. Unfortunately, it all went down hill from there. For an expensive 6* cruise line the cabins are tight and drawer space is at a premium. When comparing the cabins to Azamara for example they do not seem any bigger, although the bathrooms are a significant improvement. I am guessing that they have improved the bathroom size at the expense of draw space in the cabin. We like to eat on deck under the stars. This facility was not available on board the Viking Sea, unless one ate at the back of the ship adjoining the buffet restaurant. However, in this case there is no waiter service. Guests had to take food from the buffet. Service around the pool deck was almost non existent until I complained. It was then significantly improved. In addition the service outside at the back of the ship was also poor. Sometimes it was impossible to find a waiter, but at other times it was better. Most of the sun loungers around the pool deck have no mattresses, and the towels are very small. They cover the upright back of the lounger, and possibly a third of the horizontal part of the seat. They are grossly uncomfortable and I am sure contributed to a back problem I currently have. The policy on the ship seems to be to close the roof on the sun deck at the merest hint of rain. The temperatures in the Caribbean hover at around 30 c and closing the roof for no very good reason serves to make the conditions on deck almost intolerable. I can only assume that they are scared of getting the deck wet. In the main the food offering is very good. However, one of the specialist restaurants (Chef’s Table - Asian Fusion), we found very challenging. There is no choice - it is a fixed menu. Although it is changed every three days. We ate there twice, and on both occasions found that there were courses we could not eat. The entertainment was meagre. There were no outside entertainers. There were just 3 production shows, the cruise director doing an Elvis impersonation, and the Assistant cruise director doing a show (she was superb). Other entertainment was the Super Bowl (not very interesting to non- Americans), and a televised Oscar ceremony. Turandot was shown two days running, and 2 other films. Really, it was all rather poor. Around the ship was a classical string duo, and a classical pianist. Most of the time the music took on a funereal quality. The result was the lounges were very often empty or near empty. In fact we often said the ship felt a little like a ghost ship. There was also a guitarist. On him I can make no comment as I never heard him play. Apart from enrichment lectures, and trivia quizzes held rather bizarrely at 20.15, no other on board activities were offered. There is no card room or organised or disorganised bridge. We asked at guest relations if they could provide us with some playing cards. All they were able to come up with was an old pack held together with a rubber band, and a non matching set of picture cards. We were also told that we would have to sign for these - mind boggling. The crew were very friendly and smiling. There were simply not sufficient. Viking runs their ship with approx 2 guests to 1 crew member. Other lines with similar reputations have between 1.5 and 1.7 crew per guest. This probably is the main cause for the service difficulties we encountered. We have travelled on Crystal, Silversea, Seabourn, Azamara, and Oceania. All comparable products. Unfortunately, Viking does not meet the standards of its competitors, and feels like it is being run on the cheap. Read Less
Sail Date January 2020
Even though US citizens made up only approx 30% of the total passengers, the cruise was primarily aimed at Americans. If you attended a quiz, the questions were invariably geared to American culture, a fact acknowledged by the ... Read More
Even though US citizens made up only approx 30% of the total passengers, the cruise was primarily aimed at Americans. If you attended a quiz, the questions were invariably geared to American culture, a fact acknowledged by the quiz-masters. If you picked up a crossword, very often you could only answer the clues if you were a US citizen. All the photos of sporting stars displayed around the ship, were all of Americans, none of which were known to me. When the Superbowl was held, it was shown live on the big screen, and repeated the following morning together with a party in the Cabaret Lounge. For all the British, Irish, French, Italian passengers, and other from rugby loving nations such as Australia, South Africa and New Zealand, we were not afforded even a TV screen to watch the 6 Nations Rugby tournament. Those wishing to watch the rugby had to do so on our mobile phones. on free to air. If you were American, there was a choice of US beers on the complimentary drinks menu, whereas the only British beer was Newcastle Brown, one of the less popular beers, and even this was not available throughout the whole cruise. If you wanted one of the popular British beers such as Boddingtons, Guinness or Strongbow you would have to pay $5.95 per can. The daily American newspapers contained 8 pages whereas every other country had to make do with 4. The list goes on..... I have been on many American cruise ships in the past and have never experienced so much bias towards US passengers. On the plus side, the staff were exceptional, the ship was well appointed and, unlike other cruise ships where they sell you drinks packages and then hide the waiters, the drinks were free-flowing!! Read Less
Sail Date January 2020
I wanted to try Cunard for the experience so paid 3.5 times the usual daily rate of other ships. Unfortunately it was the worst dining experience of any ship I have sailed on (10+) and I complained to the Executive Chef in person. Meat and ... Read More
I wanted to try Cunard for the experience so paid 3.5 times the usual daily rate of other ships. Unfortunately it was the worst dining experience of any ship I have sailed on (10+) and I complained to the Executive Chef in person. Meat and Foul were of very poor quality so if you wanted anything not to be tough you had to order rare. I had tough steak and lamb n poor quality shrimp. One lady at my table had duck which was like shoe leather. The same lady complained to the wine waiter about her wine being stale and he just walked away. When challenged the next night by another lady about it he walked away again. One lady ordered lobster maccoroni but could hardly find any lobster. She said they have weird combinations on this ship plus you need a dictionary to read the menu. As an example one night they listed a Phirthier of Cauliflower. At afternoon tea one waiter was rude to me when I asked what fillings were in the sandwiches. He said " I have already told the others" meaning the other 3 at my table. The decor of the ship is simply stunning and it felt spacious and the highlight of the cruise was afternoon tea at 3pm each day. The evening shows were really great and having a private box made it special. The vast majority of the staff are fantastic and can't do enough for you. Unfortunately on the last evening there was a long line up of people wishing to settle their accounts but few staff. Overall I enjoyed the cruise but it's not good value for money and if you are a foodie sail with someone else. I think Cunard is resting on a tradition that is gone since being now owned by Carnival. As an example on the last evening there was a $10 SALE, mainly watches, rings, sunnies and bling. The original British owners must be horrified. Read Less
Sail Date January 2020
There was a lot of advertising and lots of promises about the fabulous standard and service on Riviera, so we had high expectations. Unfortunately they were not fully met. Here a short sum up: our suite was very nice, the ship in ... Read More
There was a lot of advertising and lots of promises about the fabulous standard and service on Riviera, so we had high expectations. Unfortunately they were not fully met. Here a short sum up: our suite was very nice, the ship in general elegant and modern, the staff was friendly but without some personal touch, the food was just average, entertainment was quite okay, the ports of call could have been better and even so the excursions. Our spacious Penthouse Suite nr 9145 was very nice and we can recommend it. It has a very quiet location at the end of the aisle. We liked the big walk in closet, the comfortable bed and the nice balcony with the adjustable sunchairs. The butler service feels a little bit ridiculous and we used it rarely. And why has a butler to beg us for good rating in the internal survey?! We were a little bit disappointed about the food. It was okay, but not more. We had the best dinner experience in the Terrasse Café and Polo Grill. In all restaurants they serve you with a very high speed and 4-5 people take care of you. One for the food, one for the water, one for the wine….. There is actually no chance to have a quiet and relaxing dinner. It is no problem on Riviera to eat a 3 course menu in 45 minutes. The quality of entertainment was both good and bad. The staff was in general very kind but without the little extra. They were just drilled to say “hello and have a nice day” and to get things right. We really disliked the mandatory charge of 404 $ in gratuity – either you liked the service or not. Some of the port of calls turned out as very strange, like the container harbour in Santo Tomas, Guatemala or the uninhabited island Harvest Caye, Belize. We were partly disappointed about our excursions organized by Riviera; they did not fully comply with the description we got. Read Less
Sail Date January 2020
I had such an incredible experience when I was on the Baltic Sea cruise in July 2019. It was my first experience of a cruise ship, and I decided that I would only travel on Viking. Unfortunately, the Caribbean cruise was a great ... Read More
I had such an incredible experience when I was on the Baltic Sea cruise in July 2019. It was my first experience of a cruise ship, and I decided that I would only travel on Viking. Unfortunately, the Caribbean cruise was a great disappointment. I chose this particular cruise so I could visit the Chicken Itza Mayan Ruins. Unfortunately, because the ship had "technical difficulties" the ship did not go to Merida. The excursions, for which we signed on, were lacking. The glass bottom boat tour was a waste of time - a visit to the local aquarium would have been much more exciting. The Cave Tubing experience was dreadful - Viking did not provide specifics re the attire needed, nor the danger of wading across the river on slippery rocks with water up to one's waste. Embarkation was a disaster. In our documents, we were told that we could access our room any time from 11 a.m. on. The reception staff could not answer my questions and we were told just to sit down, and there would be an announcement! With no response by 12:30, I decided to access our room. Obviously, the room had been prepared well ahead of time. Afternoon tea was chaotic. I waited 20 minutes to be served. I asked for English Breakfast tea with sugar and milk—I was served with Jasmine tea. When I fetched the milk and sugar, I asked if I could have a scone. Eventually an officer, who was passing, brought me a plate of sandwiches. The cabin was excellent (I love the Explorer Suite), and Try and Riva were incredible housekeepers; the ship was sparkling clean, and the dining was superb. Before this past cruise, I signed up for the Grand European Tour cruise; now I'm debating whether to go, or look at other cruise lines. Read Less
Sail Date January 2020
I was totally excited to be going on this trip with Ponant to Costa Rica. Afterall great destination, French wine and french food... what is there not to like. Well was I sorely disappointed. The wine was mediocre and limited variety. At ... Read More
I was totally excited to be going on this trip with Ponant to Costa Rica. Afterall great destination, French wine and french food... what is there not to like. Well was I sorely disappointed. The wine was mediocre and limited variety. At dinner many nights there was only one red or one white. The food was good not great(except for the special nights) and some of the meals were downright poor. I had a series of complaints about the service and met with the president of Ponant North America who was on the cruise. Her repeated response was to say she would forward it to Marseille. Nary an offer of a bottle of wine or a premium drink. Which gets me to my next point. If you purchase the premium drink package, be aware that you cannot have it in the dining room. A number of passengers were incensed at the explanation was that it was a revenue sharing issue between the restaurant and bar. The experience was so poor that I cancelled my next trip with Ponant. I was told by crew members that Americans have higher expectations than the Europeans and that Ponant had learning to do if they want to attract the US market. Well I do not intend to find out if they are learning and hope you wont either. I must say the ship is brand new and gorgeous. Too bad nothing else compared to it. Read Less
Sail Date January 2020
As always, the service staff was exceptional, from our arrival in Barcelona to our departure at Heathrow. The restaurant professionals were courteous, pleasant and friendly, unlike many of the guests. May I suggest hiring some ... Read More
As always, the service staff was exceptional, from our arrival in Barcelona to our departure at Heathrow. The restaurant professionals were courteous, pleasant and friendly, unlike many of the guests. May I suggest hiring some entertainers and staff from the destinations being traveled. That was a feature that made our Russian voyage so richly rewarding. Evidently, the Brits received a much better package at a bargain price. They behaved boorishly and dressed poorly, even in the dining rooms. When commenting on their complementary Silver Package, one couple actually said to me "We don't have to drink that garbage wine." There was little emphasis on Spanish or English foods and beverages and I was unable to schedule even one visit to the Chef's Table or Manfredi's at my preferred times. The included shore excursions seemed short and rushed which was accentuated by the number of sea days. Our visit to Portsmouth resembled a tour that might have been given by a real estate agent. Malaga was beautiful and our guide very pleasant. Our visit to Santiago de Compostela was the exception. Our guide was very articulate and knowledgable, and projected the Viking image very well. I understand that the Iberian Explorer may be an outlier, yet given our recent experience we are less likely to travel with Viking any time soon and not as enthusiastic in our recommendations to others. Please call me If you wish for additional comments. I really enjoy engaging with each of your employees. Best wishes Read Less
Sail Date January 2020
This is a difficult review to write, as some parts of the cruise were excellent and others extremely disappointing. My bottom line is that Scenic ultimately failed to deliver the “6-star” experience they promoted. I am limiting the ... Read More
This is a difficult review to write, as some parts of the cruise were excellent and others extremely disappointing. My bottom line is that Scenic ultimately failed to deliver the “6-star” experience they promoted. I am limiting the review to those aspects of the trip specific to Scenic and the Scenic Eclipse. The destinations themselves, the Falklands, South Georgia, and the Antarctic Peninsula, will be enjoyed by anyone who likes wildlife or unique scenery, but there are many ships that offer this itinerary. On the positive side, the ship’s staff was excellent. Everyone in housekeeping, food and beverage, customer relations, and the expedition team (called the Discovery team by Scenic) was friendly and went out of their way to be helpful. This was consistent with our previous river cruise on Scenic and one of the reasons we chose Scenic for this voyage. On our cruise, there were actually more staff members than passengers. The expedition team deserves special commendation. Its members were knowledgeable in oceanography, marine biology, glaciology, geology, and ornithology. They were careful to protect passenger safety and the safety of the environment. Another positive feature was the open bridge, where the ship’s officers were willing to talk about the ship or simply let you stay there to observe the surroundings. The cabins were a mixture of good and bad. Shortly before our voyage we received word through our travel agent that the cabin we had booked (along with a number of others) was not as big as advertised. While Scenic offered to reimburse the premium paid for a larger cabin, we had deliberately chosen a large cabin for a cruise of this length and were quite disappointed. A better solution would have been to move us to a cabin of the size we had booked, but they did not offer this. It is also disturbing that we were told of this only shortly before the cruise, after final payment had been made. They claimed that they had only learned of the size discrepancy recently and, in fact, the next season catalog we had just received showed the cabin as larger than it is. But the failure to meet the cabin specifications should have been noted during quality inspections when the ship was built and probably reflects on all of the construction issues faced by the Scenic Eclipse. Our cabin was very noisy with loud creaking whenever the ship moved. Maintenance tried to fix this but couldn’t, and we were led to understand that the problem related to the various ceiling and wall panels not being properly joined or separated, when necessary, by gaskets, again reflecting on ship construction. On the good side, the bed was very comfortable. Negatives, many mentioned in other reviews, were minimal storage space for clothing, absence of shelf space in the bathroom with a sink that looked great but was not very functional, and a TV behind a reflective surface so it was difficult to see. Food service ranged from just okay to very good. Lumiere was most consistently good, but we also had some enjoyable meals at Elements and at the sushi bar. There was lack of coordination between the expedition team and food service, so if you had an early zodiac departure the main restaurants were not open early enough and you were limited to a continental breakfast, where there was limited seating and often a line for service. The wines offered at meals were generally good but not exceptional, with limited choices so good pairing was not always possible. The most unique features of the Scenic Eclipse are undoubtedly the onboard helicopters and submarine, and these were the main reasons we waited an extra year for the Eclipse after our initial voyage was cancelled because the ship was not ready. It turned out that the submarine was not functional and not used during our trip, allegedly because of a software incompatibility with some of the parts. I find it disturbing that, knowing they were operating in isolated areas without ready service facilities, they did not carry spare parts that had already been tested. The helicopters worked well and, due to good weather, everyone had a chance to get a helicopter trip and more than one if they wanted. It is important to know that helicopter and submarine rides are not guaranteed, so you should know this in advance if this is your reason for choosing the Eclipse. Although it was never explicitly stated, it appeared that your best chance of getting these excursions was to book one of the most expensive suites or have top standing in the Scenic loyalty program. Entertainment was minimal. A very good singer-piano duo entertained during the pre-dinner cocktail hour, where hors d’oeuvres and cocktails were provided. The theater was not designed with good sight lines, due to not all rows being tiered. Seating was quite comfortable, however. The theater was not big enough to hold all passengers at once. The ship itself appeared quite seaworthy. We were fortunate in that we never had extreme weather. There was a slight roll in moderate waves, but it was never necessary to curtail activities. The ship’s ice hull and maneuverability allowed us to get well into fjords and bays. The interior design was striking but failed to follow the principle of “form follows function.” The lobby bench seating had overly deep couches, so you were unable to lean back or, if you were not tall, sit with your feet on the floor. Restaurant seating was also on the uncomfortable side. Finally, Scenic did not seem to have their logistics under control. The polar parkas that were promised had not arrived when we departed, and they eventually had to make do by getting a variety of jackets resembling ski parkas We like to arrive a day early just in case of travel issues and so booked the “optional” extra night in the beginning, which turned out not to be so optional as we were asked to depart the Buenos Aires hotel at 4:00 AM so there was really no way to make this if you arrived on the day of departure. On the way home we were told not to book flights before 8:00 PM, but they had us back to the Buenos Aires airport around noon, well before you could check in for flights. By way of apology for this they did offer a local city tour, but most of us had already seen Buenos Aires so this was just a time filler. Read Less
Sail Date December 2019
We had sailed on the Scenic Pearl river cruise and it was wonderful so we were anxious to try the Scenic Eclipse. We were scheduled for the cruise in 2018 but the ship did not get built in time. We then rebooked for the 2019 cruise. As on ... Read More
We had sailed on the Scenic Pearl river cruise and it was wonderful so we were anxious to try the Scenic Eclipse. We were scheduled for the cruise in 2018 but the ship did not get built in time. We then rebooked for the 2019 cruise. As on the river cruise the staff was professional and friendly. The discovery team (expedition team) did a great job of educating us about the areas we were visiting and the animals and birds we saw. . But the ship lacked certain basics any expedition ship should have: there was no bow camera so that you could see where the ship was headed from your cabin. The lectures were not taped so if you had a conflict you could not watch the lectures at another time from your cabin. Lastly you could not see out of the observation lounge unless you were standing at the window. Knowing about this cruise for 2 years Scenic did not have our parkas when we arrived on the ship. We never did get the official parkas but instead when we reached the Falklands they managed to have gathered a selection of ski parkas in various sizes and colors. They were further disorganize on the timeline. We chose to arrive in Buenos Aries a day early to get adjusted to the time change. As it turned out we needed to leave at 5am to catch the flight for the ship.If we didn’t book a day ahead we would not have made the flight. We weren’t aware of this until we got to Argentina. Our departure too was disorganized. We were told to book our return flight after 8:30 at night. Yet they had us back at the airport at noon. Too make up for this we got an abbreviated city tour and then dropped off back at the airport at 5. We couldn’t even check into our flight until 7pm. We also had a noise issue in our cabin which they could not fix because the carpenter told us it was built wrong. The bed was extremely comfortable and the space was adequate but not what we had booked. Three weeks before the cruise we were told that Scenic just realized that some of the cabins were smaller than they realized. Scenic refunded the difference in the cost for the smaller cabin but again no apology. The most disappointing thing was the submarine was not operational . Most of us had booked this trip for the experience of seeing Antarctica from the submarine and the helicopter. We were not told of this problem until half way into our trip. There was never an apology from the company or an offer to compensate us . Other reviewers have discussed the entertainment and dining experiences. Read Less
Sail Date December 2019
We had previously sailed on the sister ship Silver Whisper during a world cruise in 2017. Perhaps we were spoilt for the 15 days we were on that trip but by comparison the service levels, courtesy, warmth and welcome from the Silver ... Read More
We had previously sailed on the sister ship Silver Whisper during a world cruise in 2017. Perhaps we were spoilt for the 15 days we were on that trip but by comparison the service levels, courtesy, warmth and welcome from the Silver Shadow team come a poor third. For two days the pool was an ugly yellow green, possibly algy which of course can happen, but the indifference of the staff who just laugh it off without explaining when it would be dealt with seemed curious. Meanwhile both restaurants at breakfast suffer from what seems to be a lack of attention to detail or even enthusiasm to accommodate simple requests be it for the food or the choice of seating. Try ordering simple smoked salmon and eggs ...any variation to the set menu seemed impossible to deliver. The restaurant on deck 7 for breakfast can’t cope when it’s busy - simple as that. The promise of luxury service and luxury facilities is not met. It’s interesting that this was a Caribbean cruise and we expected it to be more of a party ship which it was, and lots of sun worshippers understandably, but as ever Silverseas do not enforce the “no reservation” of sun chairs so unless you get up early being around the pool is not a choice. I expect this on cheaper cruise lines not Silverseas. Strikingly a large number of young adults on the trip which is not characteristic of the usual passenger profile on Silverseas but that’s no bad thing!. In contrast to our previous excellent cruise with Silverseas I noticed that the Cruise Director on this trip was far less visible. I lost count of the time’s the cruise director on Silver Whisper stopped to talk To passengers and gain first hand feedback. He was ever present in a non intrusive fashion. That was not the case on this trip. Trips were included in our price this time but of those that we did they were fine but not outstandingly memorable, more on that in this review later. The show Dancers and entertainers are again fine. To give context, if you have not tried Silverseas you will almost certainly find it a cut above other mainstream cruise lines, but I think we will give Seaborne a go next time and see if they deliver on the promise of 6 star which, on this cruise, Silverseas are falling very short on. Read Less
Sail Date December 2019
No Amazing evening - all cancelled, no white night all abandoned, missed ports and very poor decision making by the Cruise directors. Cuts in included drinks and cuts in quality food, very poor cooking. Good on board orchestra but that s ... Read More
No Amazing evening - all cancelled, no white night all abandoned, missed ports and very poor decision making by the Cruise directors. Cuts in included drinks and cuts in quality food, very poor cooking. Good on board orchestra but that s all. The Guest relations dealt withy the visas very well so that was good. Not memorable and really quiet naive and badly lacking in research as this is AFRICA foe goodness sake - not Miami_ Duh. Exasperated! I suggest that Azamara need to research the destination before sending passengers out into the unknown! We took this cruise in reverse order with Oceania 6 years ago and it was perfect! Well organised and we went to Mombasa without a hitch. To call off this port with a week before boarding is inexcusable as it always been a problem area. All the difficulties were a 1000 miles away. This is poor planning by Azamara so please BEARE before booking!!!! Food quality has definitely gone downhill and cutbacks are obvious. Staff are courteous as always but the chefs are not as good as they used to be. Lack of variety in food was a problem apart from the “special” buffets where choice was more plentiful. Fruit was always the same and the all the berries ran out after a few days at sea. Cabins are small and adequately maintained but nothing better than the mainstream cruises. Lack of attention to the balconies was apparent and need a good clean up. Entertainment as above but unfortunately just no personality whatsoever. Read Less
Sail Date December 2019
After cruising extensively on Oceania I thought I would try Silversea. Oceania discourages children so it came as a shock to discover there were nearly 60 children on the Silversea cruise (10% of the passengers). Instead of being a ... Read More
After cruising extensively on Oceania I thought I would try Silversea. Oceania discourages children so it came as a shock to discover there were nearly 60 children on the Silversea cruise (10% of the passengers). Instead of being a sophisticated adult experience, the cruise was more like a school outing. Kids running around everywhere and a cacophony of high pitch screaming from the forest of high chairs in the dining room. That was a pity because other aspects of the cruise were very good. The ship and cabin were tastefully decorated, although sound proofing between cabins could have been better. Staff were wonderful and very willing to accommodate special requests. Food was good even thouhg the dessert menu was the same every night. Shore excursions were well organized and reasonably priced. One negative, the ship had the worst WiFi I have ever experienced on a a cruise ship. Silversea needs to decide if it wants to be a family cruise line or an adult cruise line. If they decide on the latter, I would cruise with them again. Read Less
Sail Date December 2019
We have previously sailed on Crystal Serenity. Both cruises our suite was beautifully furnished and very comfortable. Since we had cruised the Bahamas in past years, we wanted a different itinerary. So we decided to Hawaii would be a ... Read More
We have previously sailed on Crystal Serenity. Both cruises our suite was beautifully furnished and very comfortable. Since we had cruised the Bahamas in past years, we wanted a different itinerary. So we decided to Hawaii would be a nice change. Embarkation started off a little rocky, Crystal was trying out a new system and it took awhile to get information into an iPad. Our cabin was ready when we boarded. However, we were shocked and horrified after entering our penthouse suite 1035 to see duct tape all around a door connecting to another suite. Yes, duct tape. Then we looked at the furniture. First you see a big wooden desk that is old and shows a lot of wear. Nicks and dents in the wood. Then looking at the carpet you could see it was stained in places. The rest of the furniture was also worn and shabby. Shabby is probably a good description of this suite. This was very depressing. We try to book a suite when there a lot of sea days, since we usually spend more time in our cabin during sea days to relax. We had 10 sea days and we were not looking forward to spending time in this depressing room. We talked to the Concierge about changing rooms, but the ship was sold out. Housekeeping came by and apologized for the duct tape around the door. After they took it down it was apparent that there was a big gap around the door that allowed noise and light thru. So you have a choice of looking at duct tape having some privacy or hearing your neighbors conversations thru the door. Both the concierge and the head housekeeper to their credit did not try to deny that the suite was not what is should be. They noted the ship was going into dry dock in April, but that did not help us. There is only one outlet in the room, none next to the bed. They ran a big extension cord around room to get us a pug there. This ship is very cold in the some common rooms and venues, so pack a sweater. Coffee is very weak. We were saved by the coffee maker in room. There are lots of pluses. Crew were all friendly and helpful. I do think they are short on housekeeping staff. Took awhile to get our room made up. Food in all venues was very, very good. Probably better than on Serenity. Entertainment was ok. The New Years Eve party was fabulous. The cruise director Russ is the best we have seen. Try to catch the magic show. You get tickets in the library. Computer classes were good and a lot of people enjoyed the lectures. Weather, I was told by someone that the Pacific could be rough in December. I was hoping they were wrong. They were not. As soon as we left San Diego weather turned cold and over cast. Lots of wind and rough sea. This ship (as acknowledged by an officer) has unbalanced propeller which causes a lot of vibration and noise. We were delayed in leaving because the ship's doctor had become sick and was taken to the hospital. The captain had to go faster then he normally would in rough seas to make up time and that caused a lot of rocking and rolling. One night we heard a large crash when the ship hit a wave and dishes fell in the dining room. Finally, get to the Hawaii Islands only to be told by the captain that we would leave a day early missing the big island Hawaii, because more bad weather was coming. Another disappointment. So, this was not the best cruise we have been on. I would urge you, unless you need a connecting suite to stay clear of 1035. Read Less
Sail Date December 2019
Suite chosen as it was to go South and enjoy a gracious Christmas at sea. Unfortunately there was no priest or minister aboard unlike other cruise lines during such holidays. Cabins/suites are now very handsome and luxurious. Unfortunately ... Read More
Suite chosen as it was to go South and enjoy a gracious Christmas at sea. Unfortunately there was no priest or minister aboard unlike other cruise lines during such holidays. Cabins/suites are now very handsome and luxurious. Unfortunately the size of the ship does not handle rough seas well. Cuisine was fine, but not outstanding and meals especially soups were tepid versus hot; likewise a steak came out of the kitchen cool...this is unacceptable for this price point. Room service was exceptional unfortunately restaurant service is terribly slow and meals were delivered often to the wrong person at the table. Bar service poolside is exceptional unfortunately the lobby bar attendant was often surly bordering on argumentative, I do not pay to have a person with a chip on his shoulder wait on me. This individual ought not to be waiting on passengers, I often felt demeaned by his attitude. Entertainment was low key but quite good unfortunately the sets needs to be upgraded to elegant versus looking like a bad high school bit of long forgotten scenery. Having said all this it is the ship’s clientele that makes one feel a sense of belonging. Fellow passengers are gracious, highly intelligent and well travelled without having any airs and graces. All in all I shall give Silversea another try but on their larger Silver Moon. Read Less
Sail Date December 2019
We have done previous Scenic River Cruises and loved them. We wanted to immerse ourselves in all things European Christmas with the luxury of scenic. However Scenic didn’t provide anything Christmas on this cruise. Lacking Christmas ... Read More
We have done previous Scenic River Cruises and loved them. We wanted to immerse ourselves in all things European Christmas with the luxury of scenic. However Scenic didn’t provide anything Christmas on this cruise. Lacking Christmas decoration, no special Christmas Eve dinner and no special Christmas Day festival. Very disappointing. This cruise was at the end of the season and Scenic Crystal was changed to the Scenic opal but they could have been better prepared. The linens, towels and pillows were worn out but it was the last cruise of the year. Then some of the staff had to leave before the end of the cruise due to visa issues but they were not replaced, so the last couple of days service was disrupted making waiting to be served at dinner unacceptably long but the staff did their best. The ship and staff were lovely but Mr and Mrs Scenic stole Christmas. Dining is ok. Not much variation but of a good standard and any dietary requirements are met if you request them Onboard activities for this cruise was limited unlike the peak season river cruise. Just remember at Christmas most of the shore towns are closed so there are a lot of sailing days I would still recommend a Scenic river cruise just not one at ChristmAs Read Less
Sail Date December 2019
This ship is supposed to be free WI-FI .More like hardly any wi-fi.Took 4 hours to download a local paper. Could not get e-mail. Want to wish family Merry Christmas forget about it. Compass Rose dining too noisy .Had to always wait.Once ... Read More
This ship is supposed to be free WI-FI .More like hardly any wi-fi.Took 4 hours to download a local paper. Could not get e-mail. Want to wish family Merry Christmas forget about it. Compass Rose dining too noisy .Had to always wait.Once I asked for a table for 4 to at least be seated .Was told by Maitre D he needed all tables. We were leaving and nobody had sat at that table.Also they rush you out .Wait an hour out in 30 minutes. They say beds are king size.Bull i AM 5'9 and the length was too short .The width was no better.Not a king . Canapes were hit or miss peanuts, pretzels and chips. Once and awhile they got creative with some olives or tuna.Nothing great . For a newer ship there was rust on the shower doors.Why they used marble in the shower is beyond me.. Went to future cruise department. Asked for a copy of baltic city tours to see what we might see on a future cruise. Gave e mail .Still waiting been back 10 days .Maybe wi fi is down. Been on Crystal and Seven Seas .Nothing is perfect but did not have the above issues. Oh the free tours .More bull. One tour was a trolly around town. Stuck in traffic.Locals were all laughing at us .Why can't they provide free transfers to downtown areas. Sette Mare dining was excellent. They made the effort to remember your name .Service was excellent. Also Regent seems to be encouraging bringing children on board as one can see with the special rate for children.Lost me there Read Less
Sail Date December 2019
This was a 5 day cruise from San Juan. We wanted to try another 5 ½ star ship. We had to turn in our rental car at 9 so we got to the ship early. It was not docked in old San Juan but at the other port. We were able to carry our ... Read More
This was a 5 day cruise from San Juan. We wanted to try another 5 ½ star ship. We had to turn in our rental car at 9 so we got to the ship early. It was not docked in old San Juan but at the other port. We were able to carry our luggage onto the ship enabling us to board very early. They took our luggage to our cabin freeing us up to eat lunch and explore. This was one of the most beautiful ships I have been on. Lunch was at the buffet and was poor. The roast was tough and very fatty. Another day we ate at the pool side grill and the waiter was very rude, wanting me to get my burger off the steam table rather than having it made fresh. I refused and got a much better burger. The food was ok. We ate at both specialty restaurants. The Prime C was better than the Italian. The entertainment was ok. The male piano /singer at the bar was just bad. The singers were good. The white night after party was fun. We also did Christmas caroling. There was little to do during the day. This ship was nickeling and diming you. In cabin movies were $12.00, alcohol in the cabin was a fee, but at any bar was free. We would just go get a glass of wine and sit on our balcony. They also had a coffee bar that charged extra. You could go to the buffet on 9 and make your own specialty coffee. There were two sea days with little to do. Read Less
Sail Date December 2019
chose this line to compare to azamara. found the cabin to be bigger and comfortable but no international plugs for our electronics. service and cleanliness at a very high standard. the ship itself was very elegant and graceful. ... Read More
chose this line to compare to azamara. found the cabin to be bigger and comfortable but no international plugs for our electronics. service and cleanliness at a very high standard. the ship itself was very elegant and graceful. only did a couple of shows and they were entertaining. the guest speakers were forgettable. the food. the standard food was very good sometimes too salty for me but fresh and abundant. lots of great salads.. the sit down Britianna was hit and miss. some very good meals but some below par. we paid extra for the italian which was spectacular and had amazing wait service. in comparison paid a huge levy for the steakhouse and was monumentally disappointed. the bisque was great then downhill from there. Much song and dance about the steaks with specially selected steak knives and our appetites wetted for this great experience. the aged beef was a total let down. My steak was not rare as ordered and my partner could not chew his it was so tough. added to that spinach sides that were so salty could not be eaten. I come from a land of great steaks and these were ordinary. all the hype about them amounted to nothing. Interestingly the maitre d did not ask or enquire why my partner left most of his steak untouched. Nobody cared. Add a very expensive bottle of wine convert the us dollars and taxes and we were 200 dollars poorer and underwhelmed. the cocktails were superb but very expensive once converted to aussie. the drink package was very expensive compared to the azamara where we had anything top shelf and wines for 25 us a day each. add the average age of 70. I think there were more walking frames than passengers I am not being agist I am quite old myself but this is not a ship for the young. I am glad a travelled on the elizabeth but I would not do so again. The staff were diligent but aloof at times and there was an entirely different vibe here compared to other vessels. Read Less
Sail Date December 2019
So, this cruise was highly recommended by our travel agent and so we listened and booked it. So right from the get-go after final payment we received the airline reservations for a flight out of LAX that would not arrive until 10:30PM in ... Read More
So, this cruise was highly recommended by our travel agent and so we listened and booked it. So right from the get-go after final payment we received the airline reservations for a flight out of LAX that would not arrive until 10:30PM in Papeete and then they would transfer you to the ship. I am saying why? So, we'll board at Midnight? Yes. Well there goes your boarding experience and no dinner for that evening. Meeting at the airport and transfers to the ship were great, waiting and standing in the rain to board not so much fun. Day 1 of cruise gone! Cabin was great, luggage was already there waiting. The ship is quite old, but clean. I have no real complaints about the ship. Dining experiences were awesome all credit goes to the staff. The menus at the 2 restaurants that you must make reservations for have the same menu every night (bad idea). Earliest you can eat dinner is 6:30PM Food was very good though. All entertainment starts at 9:30PM and that just does not work for us, we did manage to stay up for the Beatles from the Philippines but ended up leaving early, they tried, but sorry out of sync and out of tune. It was the only show we went to. Other activities were going on throughout the days and evenings and the ones we did go to were good. But it should be mentioned that a lot of these activities start at 6:30PM so we did not get to meet the Captain as we had dinner reservations, we did not get to make a Tahitian flower crown for the wife as we had dinner reservations. The fitness center is very small and very crowded and most time we had to wait for a machine to workout. The Public rooms, Bars we awesome and we had a good time. Service throughout the ship was excellent as well as the staff, enough cannot be said about the wonderful staff. The shore excursions we took were average and nothing to get excited about. So let's talk about the Islands...first one we go to is Huahine and I have to say why? Why the heck do they go there? Tender from the ship to the opposite side of the Island and take the shuttle to town 30 minutes away and two stores were open, gezzz what a waste of time. Second one is their private Island Taha'a and it was great and had a good time there until it rained, and everyone scrambles to get back to the ship via tender. Third stop Bora Bora for two days. Toured the Island and went shopping, second day went on the glass bottom boat, it was OK but overcrowded. Next stop Moorea for two days, day one it rained the whole time of our tour around the town and the shops we went to, OK but missed all photo opportunities due to the clouds. Second day we went shopping until it started raining again and again a battle for the tender back. I believe Moorea would have been by far the best Island, but rain prevented most of the great experiences. So finally, back to Papeete and we get there at 7:00PM and receive our Dis-Embarkation instructions, I thought embarkation was bad this was really bad. Must be out of cabin by 9:00AM and can't leave the ship until 12:30PM Breakfast does not start till 9:00AM so 3 hours of sitting or waiting, what to do? They do allow you to walk into town, which we did and went shopping and were back by 11:00AM just in time for lunch. Then we wait till 12:30PM to get off and found out the bus was going to take us on a 2.5-hour tour "to waste time" as the guide said because the Hotel they were taking us to was not ready for us. The tour was OK, and the Hotel was very nice but all you get is a room for 4 hours to kill before you have to check out and wait in the lobby for another 1.5 hours before the bus takes you to the airport for your Midnight flight back home. After loading the bus and luggage in a van we get to the airport at 9:15PM and wait another 2.5 hours before boarding. The flight back to LAX is 8 hours and I can’t sleep on a plane, never could sleep in an upright position. So, from 6:00AM in Tahiti to 1:00PM home 33 hours later is not how I would have planned it. We did get about 2-3 hours sleep in the Hotel in Tahiti and wife slept on the plane home. My advice, don’t book your travel plans through Paul Gauguin, book your own flight and get your own Hotel if you need one and get there 1 day before because the earliest flights all seem to get there after 6:30PM and boarding starts at 3:00PM. Also, the earliest flight home starts at 8:40PM so again I would get a Hotel going home (even though you may not spend the night), some place to go and relax before going to the airport. Read Less
Sail Date December 2019
We chose this particular cruise because the itinerary and dates matched what we wanted so we were excited to try Oceania, having heard great things. We stayed in cabin 10015, which was the lowest Penthouse Suite Category. Overall, the ... Read More
We chose this particular cruise because the itinerary and dates matched what we wanted so we were excited to try Oceania, having heard great things. We stayed in cabin 10015, which was the lowest Penthouse Suite Category. Overall, the cruise was *good*. The food was good but not great except for Polo Grill, which was fabulous. The most aggravating thing about the food experience was not being able to serve yourself at the buffets. The crew served you, even if it was a salad bar, a dessert or the entire buffet line. It was very crowded in the Terrace Cafe and Waves Grill. Also, in mid afternoon when many people were returning from excursions, the restaurants were closed so the only way to get something to eat was room service. Waves Grill was open but had 1/2 hour to an hour wait to get food. At this price point, we expected more options and higher quality. The wine selection was good, but for wine by the glass, there were not many choices. The drink package at $56/pp per day was well worth it with a $15 price tag per drink and $32 for a double with tax, gratuity and Brazil's absurd 25% tax while in Brazilian waters. Embarkation at the Suite level was a breeze. Definitely worth the extra money to board with virtually no wait. Likewise, luggage retrieval was very easy. The cabin was nice and well appointed. One thing I have to say is we were given the option of using Oceania's hotel transfer service to our hotel (Park Tower) in Buenos Aires for $349 USD for 2 people. I looked at a map and it was about 2KM... I literally can see the ship from our hotel on the 14th Floor. We arranged transport from Quickcar for $35USD for a Mercedes and professional driver who met us right at the pier. This was 1/10 the cost Oceania wanted; That is a disgrace. The idea that they would offer transport at such an outrageous inflated price would lead me to never sail Oceania again. As for ports of call, We loved Buzios, Porto Belo and Punta Del Este. Parati isn't for everyone and Rio Grande should not even be a stop on a cruise at this price point. We're not really show people so I can't speak to the quality of the shows. The crowd was decidedly older; probably 70's was the age bracket with a few younger folks. I saw one child on board the whole time and a few older teens with a family. Overall, I wouldn't sail Oceania again unless the itinerary was solely the determining factor as we preferred Azamara. Read Less
Sail Date December 2019
My wife and i have sailed on over 25 cruises ranging from large, to midsize, and to small ships, at both luxury and premium levels. For several years now we have wanted to try Regent but could not find an itinerary nor price point suitable ... Read More
My wife and i have sailed on over 25 cruises ranging from large, to midsize, and to small ships, at both luxury and premium levels. For several years now we have wanted to try Regent but could not find an itinerary nor price point suitable for us. When this cruise was offered it was to sail to Havana as well as the western Caribbean, which we had not done before but was subsequently rerouted, thanks to our President disallowing Cuba visits. The Explorer is indeed a beautiful ship throughout, but as a luxury cruise experience it fell short. Embarkation was a long and arduous process, and when we finally embarked the ship, we were welcomed with a glass of champagne, but no one offered to direct us to our cabin. Our Penthouse, which was quite comfortable, but the "living-room" space was very narrow and the sofa was quite uncomfortable. Our butler did not show up until we called for service and instructions regarding the room set-up, etc. Our pre-arrival requests had not been fulfilled and so we had to try again then. Although our butler was very personable, we did not find this service particularly worthwhile. The food was a mixed bag of mostly quite good in the restaurants, but pretty lame at the buffets and coffee bar. In fact I don't remember ever having such consistently below par food and selections on any cruise ship we have sailed on before. At the risk of sounding snobbish, I want to mention that the two caviar and champagne breakfasts boasted offering "the worlds finest caviar" where in fact it was salmon and a pathetic paddle fish roe, which tasted like nothing more than salty fish paste. Even lesser cruise ships do better than that. When Maine lobster tails were offered in the restaurants, they turned out to be warm water lobsters, which don't taste at al like Maine lobster. Another way to cheapen the experience. The desserts and breads in the restaurants were quite good, but pastries were pretty poor. It seems like all they could make was different versions of dry pound cake based items. Entertainment shows by the song and dance ensemble were quite good, but the other single entertainers were OK, at best. WiFi and computer room were mixed. There were a number of problems being able to connect, but we were told an upgrade was to made on the ship's return to Miami. Service throughout the ship was mostly quite good and attentive. We have no substantial complaints. All in all, while our Regent experience was mostly positive, it did not measure up to a level of "Luxury" we have experienced on Seabourn, Crystal, or even on Oceania and several Celebrity Cruises suite class sailings we have taken in the past. For the premium one pays to sail on Regent, we cannot recommend them for value. Read Less
Sail Date December 2019

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