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10,377 Luxury Cruise Reviews

After researching different cruise lines on cruise critic and looking at their itineraries decided to try the Silver Spirit for our Caribbean vacation. This is our third cruise in 3 years. The first was on Seabourn Quest going to ... Read More
After researching different cruise lines on cruise critic and looking at their itineraries decided to try the Silver Spirit for our Caribbean vacation. This is our third cruise in 3 years. The first was on Seabourn Quest going to Canada in 2015. Last year was Oceania, Riveria also to Caribbean and 2017 Silver Seas, Silver Spirit. Silver Seas ranks in the middle, Seabourn being the best at everything, food, service and accommodations. Oceania was a Noro Virus nightmare. Silver Spirit, I rank in the middle, because somethings they do very well and others not so well. We flew into Ft. Lauderdale a day early to avoid stress of last minute air cancellations. (Our flight was cancelled the day we flew into Boston for our Seabourn cruise and we did not want a repeat of that experience) Since we were using Silver Seas air they wanted to charge us a diversion fee. I don't understand this there were plenty of people who want to fly in early. They said we could avoid it, by booking a hotel thru them.(This is the kind of blackmail I could do without). They booked us at the Marriott Harbor Beach, hotel. It was nice and they had a Silver Seas representative in lobby to help and provide information. The next morning we were taken by bus to the pier and embarkation went smoothly. Our bags arrived in our room promptly. Our verandah suite was very nice and bigger than we expected. Plenty of closet space and nice chest of draws in closet. Plenty of other storage nooks around cabin as well. THE ONE DRAW BACK IS THERE IS ONLY ONE PLUG. SO BRING A MULTI PLUG JACK TO USE FOR CHARGING. Especially, if you have a lot of devices. The cabin was clean and was in good shape for the age of the ship. One of the best experiences was our butler Rosie, she was sooo! nice and always tried to make our cruise enjoyable. Her helper kept the room very clean. Overall the crew was wonderful. All extremely friendly. Always had a smile on their face and were willing to do whatever they could to make your day. In the evening there are butlers in the hall who say good evening and guide you on your way. The pool area is nice and there are several open areas around the back of the ship where you can sit and watch the waives. Now the not so good. Food is very up and down(I asked other people what they thought and they said the same thing). Since this is an Italian line the pasta was delicious and is made fresh. Meat courses could be disappointing. Some dishes had no flavor or the meat was tough. One morning in The Restaurant pancakes were not really pancakes. The head waiter agreed. Never figured out what thebatter was that they used. There are plenty of other choices so not a big deal. Same brown sauce shows up on everything. Meat, veal, pork chicken they always served same brown sauce. The last evening had veal marsala, veal was delicious, but not marsala sauce, just the same brown sauce . If the food was consistent this would have been a fantastic cruise. Specialty restaurant La Terrazza, very good, Stars Supper Club enjoyed the entertainment not so much the tappas, LeChampagne very good (there is an up charge). The Grill did not try. The Restaurant very up and down. You'll have some good food and some disappointments. Lunch by the pool great. Delicious hamburgers and other choices. Entertainment was ok, some nights good others very good. Cruise director Vicki very nice. The workout facility was good lots of different equipment. Tried to book a massage, but they were already full. We did two shore excursions that we enjoyed. In St. Bart's the catamaran sail. Was supposed to stop at beach. Really he anchored off beach and you had to swim to shore. In Tortola a drive around the island, with a stop at a beach. This was very nice and the beach was very pretty. Would I go again? Maybe, probably would be more enjoyable a second time, since we know what food to order. I still would pick Seabourn first, if the itinerary was right. If you are thinking of sailing with this line give it a try. It is very relaxing no blaring announcements or band playing loud music by the pool. I think, if you read the reviews on cruise critic you can figure whether this cruise or any other is the one for you. Read Less
Sail Date January 2017
We went to Crystal Symphony because our past experience was excellent even though the company was bought by an Asian company. We had been cruising with different cruise lines for over a long time. We still decided to try again even when we ... Read More
We went to Crystal Symphony because our past experience was excellent even though the company was bought by an Asian company. We had been cruising with different cruise lines for over a long time. We still decided to try again even when we saw some bad reviews recently. First, the embarkation was a total disaster at Melbourne. There were hardly any Crystal agents and there were no instructions where to go and what to do. The lines to the security were long and the check in once we board the ship was confusing. The whole cruise experience was very disappointing. The food especially with the main dining room was very poor. Even with the specialty restaurants Prego and Silk Road, they were below par. The menu choice was small and food was ordinary. They don't deserve to be called specialty restaurants. The chef at the kitchen tour apologized that because the ship is required to purchase everything from Australia and the price was experience, the ship had to purchase the lower quality produce. This is absurd, so Crystal decided to buy lower quality food for their customers for the Australia/New Zealand trip when the theme of this cruise was supposed to be Food and Wine! Their chef table only offered twice through out the trip and they were already filled even the first day. I don't know why they didn't do the chef table every night like other cruise lines. The excursions for New Zealand were almost identical in every port so there weren't much to choose from. The worse was the entertainment in particular the shows. They were so outdated in comparisons to the Royal Caribbean Anthem of the Sea which we went in October. The dancers and singers were low quality, their costume are ordinary, the stage was small and lacked scenes. The lighting and sounds lacked the newer digital equipment, sound and lighting. The entire program was similar to what we experience more than 15 years ago. As for enrichment program which they pride themselves in, they had old retired guests to talked about outdated material. One of them was an old security guard whom he talked about his experience with Jackie Kennedy for many nights. Another one was a pianist and singer that followed the John Elton style. The music and singing are mostly classic and lacked the dynamics. The computer work shops was based on only Ipad or Mac fo old people with no computer experience. The ship was supposed to have renovated but they are still old and showed wear. Many of the activity rooms were so small and old fashion. There were hardly any stores. They only had three, 1 jewelry store, 1 sells handbags and convenient items and 1 on low quality clothing. We met 2 couple of friends from the main dining. The only item that was still of good quality was their service personnel at the restaurants and cafe. The wait staffs still continued to remember and called us by our name and some times helped to carry our trays. Read Less
Sail Date January 2017
This cruise was chosen for its itinerary. Our Akron transport did not arrive at Cape Town. We were advised by other workers at the terminal to wait. After 30 minutes of waiting we walked out to the front of the airport to seek further help ... Read More
This cruise was chosen for its itinerary. Our Akron transport did not arrive at Cape Town. We were advised by other workers at the terminal to wait. After 30 minutes of waiting we walked out to the front of the airport to seek further help . We talked to the information booth and they helped in getting a rep to us. After another 30 minute wait a car arrived for us. When arriving at the ship we informed reception...no response received. No what we expected, especially since it was now 9:30 pm...we had lost a complete day in Cape Town... disappointing as we have traveled 36 other cruises and not encountered this type of transport service. Room service was great. Bathroom size was the usual small size for a concierge suite. The ship was very clean. Dining menu was repeated too much for a 30-day voyage. Selection of lunch could include diversification of sandwiches with the meals in the buffet. We some some issues with undercook steals and cold potatoes and slow service Toscana. When the manager questioned us on the meal we expressed service for our main entree was extremely slow. His explanation was that it takes 15-20 minutes for the entree to be served. We then explained we had been there two other times and that was not the case...same meal. We unfortunately feel it was a cover up for a mistake made by the waiter Read Less
Sail Date January 2017
We chose this cruise purely for the itinerary, which is different from most of the cruises in this area. Firstly, before booking, we had consulted the reviews, and knew roughly what to expect. I get fed up with listening to some of ... Read More
We chose this cruise purely for the itinerary, which is different from most of the cruises in this area. Firstly, before booking, we had consulted the reviews, and knew roughly what to expect. I get fed up with listening to some of the professional whingers who seem to revel in complaining about some detail or other. READ THE REVIEWS FIRST BEFORE BOOKING, then you won't be disappointed. Yes Oceania Cruises are more expensive than some of the other cruise lines, the question is whether the extra expense is value for money.. We were certainly very happy with what we got for what we paid. We were already aware that the cabins were more compact than some other ships, and yes,the bathrooms were a bit cramped. But the food was excellent, and NO ADDITIONAL CHARGE for the specialty restaurants . Also there is free soft drinks available all day long, and on sea days the deck attendant continuously came round with a trolley of soft drinks , in addition to the bar servers. The evening entertainment was very limited, but we were already aware of this. We saw a few shows and the individual artists were good. The ship's entertainers were enthusiastic , making up for lack of experience. They are young, probably starting off in the business, learning the ropes the hard way! I was impressed with the professionalism of the crew, cabin attendants and many of the waiting staff remembering your name after just a couple of days. All of the crew of whatever grade or department showed good training, by acknowledging you, rather than ignoring you. All serving staff showed the training and standards required by serving correctly, e.g. drinks always being served off a tray as opposed to being handed to you. The captain's midday announcement was always entertaining and informative, even though some people choose to be ignorant of others and talk through the announcements. Such is life! I would comment that the drinks, other than soft drinks were ferociously priced, but we opted for the drinks package which worked out to be a much better option. We did go on some excursions, which as usual are pricey, but the ones we went on in East Africa and Kuala Lumpur were worth doing. Many ports , again after research can be done on the "open top bus", or by clubbing together and hiring a taxi for a few hours. At least that way, you avoid the obligatory stop for shopping at some mall that is favourable to the cruise company. Overall we enjoyed the cruise, thought it worth the money, the little details making the difference. Yes the ship is a bit quiet at night, but that suited us. Read Less
Sail Date January 2017
This was a destination specific cruise. Lecturer Mike Boll was fabulous giving histories of the countries visited. All nationalities were onboard which was a great mix. Entertainment was average & the so called "pool deck ... Read More
This was a destination specific cruise. Lecturer Mike Boll was fabulous giving histories of the countries visited. All nationalities were onboard which was a great mix. Entertainment was average & the so called "pool deck party" was a real disappointment - lacked food, poor music selection & no ambience or time given in setup. NCL takeover of Oceania is evident...cost cutting....toiletries not replaced in concierge room & had to be requested, room not serviced appropriately upon embarkation & wine prices (+18% gratuity!) expensive, wait service thin. The Horizon room was empty usually by 9:30-10 pm! Shore excursions were overpriced as usual. Food was above average, particularly in the specialty restaurants. The whirlpool private area available to concierge & above staterooms lacked lounges & chairs for those wanting to visit, & were taken by the same people regularly, as were the lack, & hogging, of lounges on deck 5. Concierge rooms are not worth the extra money on the smaller Renaissance class ships. The cruise director was corporate in presentation & too formal, & lacked the necessary social interaction for all levels of clientele. The most appealing aspect of the cruise was that staff recognised returning passengers & were very friendly & obliging. Read Less
Sail Date January 2017
I had never spent this kind of money for a cruise before and was expecting that the cruise would match the dollars I had spent. It came no where near what I had paid. The cost worked out to $436 Canadian ($333 US) each a day for the ... Read More
I had never spent this kind of money for a cruise before and was expecting that the cruise would match the dollars I had spent. It came no where near what I had paid. The cost worked out to $436 Canadian ($333 US) each a day for the cruise. That is a lot of money when I started to figure out what each segment of the cruise would cost if I had arranged my own transport. So I expected top notch service. I have cruised on six other cruise lines and Oceania is only marginally better than the other cruise lines. I have complained on other cruise lines of being nickeled and dimed but Oceania hundred and fifty dollars you. They were charging $99 each to go from Capetown Airport to the cruise ship. I paid $28 for two by arranging it myself. The cost of going from the ship to Singapore Airport from Oceania was $99 each. We paid a cab picked up at the terminal $18 Singapore dollars for two. The cheapest bottle of wine was $45 for a wine we found in South Africa for $8. Now Oceania did allow us to bring all the wine we wanted on board. First time I have ever experienced that. The tours were also very expensive and could be found for much less privately. At $250 a pop for tours we arranged for $125 or less that covered twice was the Oceania tour covered. The food while other passengers raved was mediocre. It was beautifully presented but not a great flavour palette. Found out the chef on our ship didn't believe in using salt. It showed in flavour. The buffet will not allow you to serve yourself. You have to tell the server how many pieces of watermelon, orange slices etc you want. When asked why we were told it was the policy of the ship to serve clients. It took forever to get food. My biggest complaint was the ports. I hadn't done a lot of research ahead of time and the ports were minimally interesting at best. The only interesting port was Penang. We spent two days in the Maldives and I have no idea why. It is an hour tour at best. Sadly I got off the ship questioning why I cruise. I spent 76% of the cruise on the ship. If I had planned to do it all privately I would have spent more time on shore instead on a lounge chair waiting. Oceania is all hype. Yes it is a bit more higher end but does not match the price paid. I felt ripped off. Read Less
Sail Date January 2017
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, ... Read More
The overall package was very good value for money. The opportunity to sail around South America through the Magellan Straits, including a voyage up the Amazon to Manaus, plus a crossing of the Pacific past Easter Island, Pitcairn Island, Bora Bora and others on the way to Auckland and Sydney was very attractive. Cunard prides itself on its history and standards, but this is somewhat of a veneer. The cuisine in the Britannia Restaurant showed the influence of the German executive chef and the menu was repeated, monotonously, every 10 days or so with no variation. The food was nowhere near as good as I have experienced on smaller ships with less facilities. If you like German food, it may have been fine, but I found it not to my liking. Whilst the service of the attentive waiters couldn't be faulted, the disappointing food, plus the need to wear a jacket (including black tie on well over one third of the nights at sea) when sailing in the tropics drove me to eat in the Lido buffet on Deck 9 once we sailed into warm waters. The choice at the buffet was much better than in the restaurant, albeit the food often being unavoidably luke-warm. Unfortunately the Lido had all the ambience of a motorway service station cafeteria (with dirty windows - see below), and was not a place to linger. The number of black tie nights was hugely excessive in my opinion, especially when in tropical waters. Those who chose not to wear formal dinner suits were banned from most of the ship (including the evening entertainment in the Theatre) - only being able to sit in the Lido, or the Winter Garden on the same deck. The Winter Garden was attractive BUT was spoiled by 6 large TV screens blaring out noisy sport 24/7, which gave it the aura of a down-market, inner-city Pub. The whole of Deck 9 housing the Lido, the Winter Garden and Pavillion Pool had panoramic windows. Unfortunately these quickly became salt-encrusted on the outside and I don't believe were cleaned once in the entire voyage to Sydney. This greatly spoiled the enjoyment of these spaces. I appreciate that salt spray is unavoidable, but the failure to clean the windows when alongside in any of the 14 ports hardly fits with the high quality image Cunard likes to present. Though a minor point, the UK Red Ensign was flown at the mast when in foreign territorial waters, and a larger one at the stern in port. In fact the ship is Bermuda-registered, and I believe is only entitled to fly the Bermuda ensign, not the UK one. Moreover the flag at the mast was ragged and of very tatty appearance. I politely enquired half way through the voyage whether a more presentable ensign could be used but nothing was done. This doesn't quite fit the constant references to Cunard traditions and standards. On the plus side, the entertainment programme was excellent with a very wide variety of of music, dance, comedy etc and marvellous educational lectures. The Theatre on board was fantastic (such a shame I couldn't use it when I didn't want to wear black tie in outside temperatures in the eighties), but cold. The air conditioning was ferocious in some areas of the ship and this was probably the underlying reason why just about every passenger caught severe colds regularly throughout the voyage. If you have any kind of chest problems I suggest you give the Queen Victoria a very wide berth indeed. The sound of hacking coughs, morning, noon and night all over the ship will live in my memory for some time. I suppose you get what you pay for, but Cunard, seemed to me, to be trading on its illustrious past. The service for the most part was good, but I couldn't help noticing that the largely Filipino crew seemed morose and unhappy, though very polite. I have been on a ship with a Filipino crew before and missed their naturally cheerful and exuberant nature which was absent on this cruise. Shore excursions were very expensive and usually involved long waits and queues which I suppose is unavoidable on a ship carrying 2,000 passengers. The price of drinks on board was exorbitant when the compulsory 15% gratuity was added. Everyone I met on board mentioned this, and most people bought bottles ashore to drink in their cabins. At night, I like to view the moonlit sea and night sky when conditions are clear. Unfortunately the ship was lit up like a fairground and it was consequently impossible to gaze at the stars at all. Ironically, one of the Bridge officers made a broadcast about how clear the sky was at night in the Pacific, but he seemed totally unaware that passengers had no access to a dark space on deck. Overall, the experience of visiting some remarkable places was a good one, but it would have been so much better on a ship with decent food, a happy crew, clean windows and less fierce air conditioning. Read Less
Sail Date January 2017
We wanted to try Oceania instead of our usual Princess or HAL. My review is very mixed because some things were better and others were not. For example, embarkation was great, we walked right on and there were some little kiosks with ... Read More
We wanted to try Oceania instead of our usual Princess or HAL. My review is very mixed because some things were better and others were not. For example, embarkation was great, we walked right on and there were some little kiosks with nice items for sale before you boarded, including wine which you could take onboard. Disembarkation was horrible. They told us to be on one floor, then changed the floor. Everyone was packed standing in the halls and there was not even a place to sit. I was lucky I could lean against a wall. The disembarked by color code and people would push their way through with different colors. Finally, one passenger took charge and told those whose colors were called to go one way, and those whose colors were not called to go another. I believe we were standing there about an hour, perhaps more. So this is what to expect from this review. Some things were great, others terrible. The first surprise came when my husband saw there was no promenade deck. Perhaps, I should have checked this, but who would have thought. You could walk on the upper deck exposed to the sun. To make this easier, I am going to just go by category- Ship - The ship was beautiful, our cabin was beautiful, it was easy to navigate. The bathroom was large with both a tub and a shower and the shampoo and conditioner you could actually use, unlike some of the other lines. Dining- As everyone has probably told you, the onboard specialty restaurants are fantastic. You could also go to them more frequently at no charge if there were openings. If possible, book before you board. You will have a better chance of getting the time you want if you are willing to share. Main Dining Room - The food was good but the service left a bit to be desired. We did have a GI type of virus during the cruise and I believe it affected more staff than passengers, so that might explain part of the problem. One day my husband finished his lunch before they even brought mine. As the cruise went on, because of the illness, things changed. First they didn't put the rolls on the table, then you could not get salt and pepper etc. By the end, when you sat down, there was nothing on the table. I am not criticizing them for this, as it is probably standard operating procedure but I started saving salt packets because I could not always get them. Outside Grill - Again, the food was good but it was confusing at first because you order at the grill but then someone brings your food so they ask for your table number, which we didn't know and the table numbers sometimes were not there. Lido Deck - This is where I was really displeased. From the beginning, you could not help yourself to anything, even a roll. It was hard to communicate with the people serving you between the language barrier and the physical barriers and they would often get things wrong. The salad bar varied every day but not with the usual things. It was difficult to maneuver and very frustrating. Entertainment - We did not attend many shows but those we did were not that good. I did like the art lessons and I heard the cooking classes were good. Shore excursions - Many of these were included in the cost and they were poorly done. The tour guides did not speak very good English. In Panama, I paid extra for the train and that excursion was very good. I guess you get what you pay for. That said, I do want to commend them for what they did in Lima, which was to have a few select vendors available at the dock, right off the ship. I could shop as long as I wanted while my husband kept an eye on me from the balcony. I believe the selection and pricing were every bit as good as in the markets. Kudos for that! Since Oceania advertises itself as slightly better than mass market, I had some concerns about the other passengers which were totally unfounded. We met the same types of people we meet on the other lines and everyone was very nice. So there you have it. I thought it was okay but not a cut above Princess or HAL. My husband hated it because of the service and will not sail with them again. Read Less
Sail Date January 2017
Regent - Mariner Deck 8 Penthouse w/ Butler Service It was our first cruise in several years and we made the decision to save up and go on Regent. We read great things about them on line and were excited about the experience. ... Read More
Regent - Mariner Deck 8 Penthouse w/ Butler Service It was our first cruise in several years and we made the decision to save up and go on Regent. We read great things about them on line and were excited about the experience. The first few days we were really pleased, it met and exceeded all of our expectations. The rough seas hit us off Honduras and the service level seemed to fall off (understandable). But what surprised us is that all of the activities seemed to not change or adapt to the situation. They did not seem to have a plan for keeping us occupied while it rained and the pool, golf, etc were closed. Unfortunate, as we were stuck in our room for two days reading and watching movies -- thank god they have an excellent selection of on demand movies in room that were free of charge with room package. We ate dinner in the French restaurant (Signatures) and it was superb. The steakhouse (Prime 7) was a disappointment, but still very nice. The service was top notch, but if you are expecting a steak shipboard that compares with Morton's or the Capital Grill, etc in the US - well, this is not it. The cuts are thinner and not the same quality. BUT it still was a very good meal. Shows were very good, we also really enjoyed the lectures on board about the culture of each country we visited the history, etc. Out land excursions were outstanding. First, if you have a chance to do this tour, you MUST see the Mayan ruins and attend the lecture the day before so you know what you are seeing. Our tour guide was very experienced, had worked on archaeological teams that work on the sites and taught a college course on Mayan history -- it was a great day, we learned a lot and had an experience that we will always remember. By far, the best beach day we have ever had was at Norwegian/Regent's private isleand Harvest Caye. We went all out and rented a bungalow on the beach and it was well worth it. The ocean was tremendous, the food very good and having an air conditioned space to escape to, listen to our music on the bluetooth speakers etc was tremendous. Canyon Ranch was a real disappointment as an on ship Spa experience. The facility was small and the staff seemed overwhelmed and rushed. This is s trip we would take again, but probably not too soon, it was pricey. Read Less
Sail Date January 2017
This was our first cruise ever, so did not know what to expect. We paid extra to have Azamara arrange all our flights and transfers, which at the time we thought to be expensive. However the whole experience was stress free, the ... Read More
This was our first cruise ever, so did not know what to expect. We paid extra to have Azamara arrange all our flights and transfers, which at the time we thought to be expensive. However the whole experience was stress free, the hotels were good, and the transfers were seamless, so we felt it was money well spent. The food was good and varied with plenty of gluten free options as well as salads for the health conscious, as well as excellent desserts, ice creams etc. for the not so health conscious. We also used room service on a couple of days to have breakfast on our balcony watching the sunrise which was excellent. The entertainment during sea days was low key, however, given the space available the entertainment in the evening was good. We were very lucky, the ports we visited in the Caribbean were small and there were no other cruise ships docked on any day. I would have not have enjoyed it as much if these small ports were bombarded with another cruise liner or two, as it would have been too crowded. We opted to do our own thing on the various islands seeing a lot of the sights the shore excursions offered just by walking around. Would we go again, definately yes, but we now know that cruises with a lot of sea days would not be for us. Read Less
Sail Date January 2017
We are seasoned cruisers and after an extraordinary Silverseas Cruise to the Galapagos in March we wanted to try their more mainstream cruise style. CHECK-IN The check in was seamless, there were more than enough staff to process ... Read More
We are seasoned cruisers and after an extraordinary Silverseas Cruise to the Galapagos in March we wanted to try their more mainstream cruise style. CHECK-IN The check in was seamless, there were more than enough staff to process everyone without delay. A great opening memory. BUTLER Since we had bulters on other cruises (Oceania) we were prepared on how to use their services and Albert lived up to our expectations. He was available within minutes of our request for service. He exceeded delivery for room service, made and cancelled reservations without hesitation and kept the refrigerator and ice bucket filled. It felt like he was our own private butler even though we knew that he served more than our suite. DINING The Restaurant (yes, that's the name of the main dining room is called the restaurant) delivered impeccable service. The menu selection was robust and regardless of breakfast, lunch or dinner the service levels remained high. FORMAL NIGHTS There were 2 formal nights during our trip and those of us who did not want to dress up had little choices as to where we could go and eat/drink. This was probably one of the negatives of Silversea. In addition to 2 formal nights, all but 2 evenings informal meaning that jackets were required for men and dresses/pantsuits for women. The average temperature in Asia was 90 degrees so dressing up seemed overkill and antiquated. This was a disappointment of the trip. LA TERRAZZA This venue was used during the day for lunch and breakfast with outside seating available BUT in the evening they shut off the outside deck, pulled the blinds and transformed the restaurant into an Italian Restaurant. I would have preferred to have the option to eat on the outside deck. Oceania Cruises does have that option which is a plus for Oceania. SHORE EXCURSIONS Many of the shore excursions were part of the price of the cruise. However, there were two paid evening excursions that included local entertainment and dinner. THEY WERE SPECTACULAR! LOGO WEAR A major disappointment was the lack of anything with a Silversea logo on it. No shirt, no baseball cap, no water bottles, nothing. When asked, we were told that others have also requested it but "Corporate didn't believe in it." To bad, a great marketing opportunity that they chose not to use. WOULD WE GO AGAIN? Possibly...I liked the small ship, the service but formal nights and no baseball cap has us looking at other options too. Read Less
Sail Date January 2017
We selected to try Azamara due to the itinerary offered: 2 sea days from/to Miami; St.John USVI; Terre de Haut - Guadeloupe; Roseau - Dominica (2 months prior sail date replaced by Philipsburg - St Maarten); Charlestown - Nevis; Gustavia - ... Read More
We selected to try Azamara due to the itinerary offered: 2 sea days from/to Miami; St.John USVI; Terre de Haut - Guadeloupe; Roseau - Dominica (2 months prior sail date replaced by Philipsburg - St Maarten); Charlestown - Nevis; Gustavia - St Barts; Virgin Gorda - BVI (replaced during cruise due to bad weather & swells by St Croix USVI). We have sailed with Cunard's QM2; Royal Caribbean's Monarch; Holland America Line (Nieuw Amsterdam & Volendam), Oceania's Riviera , some ships repeat stays as we love them. We have booked verandas or even suites before depending on offered routes. We love to interact with other passengers and arrange also own excursions or join happily other initiatives. Embarkation went very quickly in about 45 minutes we were onboard. The Quest ship is in an excellent state, clean, sparkling and well maintained everywhere from tender dock upwards to the top. Staff is cleaning day&night and it shows. Our cabin 8003 is well appointed with fresh fruit & flowers and the cabin again is kept very clean, even the windows with some sea spray during some windy days in January in the Caribbean (!) are cleant the next day. Erwin & colleague cabin attendant work very hard, who even 'own' half of the ship (with keeping clean the Spa suites on floor up) really know your day rithme and work around it perfectly. Many times already mentioned about the small shower & curtain, only I can say is that the lovely thick bath towels can not dry on the rail as you need to double fold them, so we hang them to dry on the clothes cupboard in the cabin, at least we could use them again the next day one more time. Dining is very good: the food is excellent, whether you take the buffet, the little grill for burgers or the main dining room. Standard is very high. We can only say that due to sailing on a smaller ship, some lines in front of the buffet are more difficult as there is less walking space left to manoeuvre holding a plate. Some passengers live in a bubbly and do not see that 3 other passengers are behind them trying to walk-on, but it is impossible to get around the first person. Entertainment & activities: there was a cluster of lectures on the life of former President Reagan which were held on seadays and one late afternoon. Actually very interesting but I guess I wass the youngest attendee being 50 years old :-). Other activities were there as quizzes or morning stretches which I did not participate. Entertainment was excellent: esspecially of the ship's band played 'live' and the singers & dancers and also Russ the Cruise Director sang along. I enjoyed it because they were doing a real 'live' performance and it was done via the heart and you could feel it. The Azamara's White Night supposed to be completely outside but due to some bad weather, the BBQ was outdoors and the concert with dancing was moved last-minute to the Caberet Lounge. The Captain & staff tried so hard to keep it all outside but unfortunately could not stop the rain. It still was a fun-filled event, well done! Allow me to stress that the Cruise Director Russ was sooo nice and professional! We have seen many CDs and many of them only claim the stage to employe there big own ego. Fortunately Russ is quite the opposite and shows amongst his talents that he has class with his entire team of singers/actors and dansers. Azamazing Evening was organized at the dock in Philipsburg and that is why the Roseau - Dominica port was moved, as the latter could not have coped. St Maarten provided a welcome schoolband with dansers and to follow was two piece drum band and than the Caribbean jazz/classical quartet. All very nice and before everyone rejoined the ship, on the dock was a small musical reception with the ship's band again and a glass of champagne. Staff is excellent anywhere and everywhere. The staff is besides serving you, always setting up or breaking down event set ups, such as chocolate midnight buffet; White Night; flambee stations at main dining room; lunch buffets; cooking stations, it is all hard work but they do with a smile. Azamara does make sure that the smaller ships keeps changing the settings and atmosphere so there should be no repeat possible to bore passengers. Also the hostess in charge of seating at the main dining room for dinner, altough under great pressure to try to seat everyone quickly, had always a smile and remained pleasant. Also the chefs behind the buffets, the servers on popular outdoor deck, the waiters in the main dining room, they work fast and also show a bit of their own character which makes them pleasant to be waited by. Nothing is worse in our experience to have only subservant service and staff is not able to be human or can have laugh on your own expense. Each destination will provide a beach and some have great access via nice shared taxi busses and even offer a snorkel trail like St John. Nevis' beaches are not the greatest but the botanical gardens are a treat. A fellow passenger shared a tip in St Maarten to go kayaking from the French part to Pinel island and St Barts you could have rented beach chairs only for US$100 per bed on Shell Beach! We never book the ship's excursions anywhere as we are not afraid to walk down the pier, finding local transport to bring us exactly where other ships tours will bring other passengers for the third of the price. Of course it is a choice you can make and with a little research (and luck) it goed a long way. Disembarkation was ok, I am just surprised that two on-duty immigration officers handle a 600 passenger ship. There were only two lines open and other officers stood stand-by and replaced the other serving officers. In many other non-USA ports we experience a smoother and more quickly transition, where you would think that Miami knows how to handle this better? Conclusion: we had a great cruise, made specially interesting as we met overall great fellow cruise passengers who all seem to enjoy having friendly talks with everyone and of which some have become now cruise friends for the future. We have heard on-board about comparing Quest with Journey and comparing captains or cruise directors from either ship. We only know Quest but we can say compared to other cruiselines we definately will book Quest again. We could not find any fault (nor that we were looking) and we truly had an excellent time. Due to bad weather the captain and his staff made sure that the ship was sent around the worst bit of weather avoiding wind & heavy (5m.) swells and the captain presented his different route a couple of times during the day. Ensuring all passengers were heard and he even posted weather updates next the Mosaic Cafe and happily personally pointed the new posters to passers-by. I have not experienced this before on any ship and I was glad he selected a route which provided all of us with more comfort. Thank you! Read Less
Sail Date January 2017
We only use this cruise line, as we don't need any other. The staff and service are exemplary, the food and selection of resturant's is awesome, especially if Monica is Head Chef..... everyone on staff are now our friends and ... Read More
We only use this cruise line, as we don't need any other. The staff and service are exemplary, the food and selection of resturant's is awesome, especially if Monica is Head Chef..... everyone on staff are now our friends and welcome us back like they have known us for years..... I don't know how they do it..... Even Captain Jose... He is wonderful and always accessible and willing to help. Philip the cruise director is amazing, can fix any query in minutes and knows you on site even after years away.... the wait staff are not to be believed.... Two years after our first cruise they greeted us by name and presented ou favourite drinks without an order, and our favourite security staff greeted us by name before we even booked in.... I dont know how they do it, but w.We just LOVE this line, and will be booking further. We started cruising with them in 2015 and we are on our 8th cruise now, and looking for the next one. Cannot speak highly enough of this cruise line.... Like Coming HOME!!!!! LOVE IT!!!! Read Less
Sail Date January 2017
Destinations and the experience of a good trip on the sister ship Journey, unfortunately the restaurants on Quest fail miserably to compete with the standards achieved on Journey. Friday night dinner,X 8 returned raw or uncooked fish ... Read More
Destinations and the experience of a good trip on the sister ship Journey, unfortunately the restaurants on Quest fail miserably to compete with the standards achieved on Journey. Friday night dinner,X 8 returned raw or uncooked fish to the kitchen, gave up after so many attempts, the fish was never cooked to a safe edible plate noting a warning on the menus of the perils of uncooked fish, a pity the chef hasn't read his menus. I Recommend the Chef should be transferred to another ship, certainly he is a risk to the reputation of this excellent ship. One further comment on the food, The menus could well be titled "How do you enjoy your SHRIMPS" with the one exception didn't spot shrimps on the Breakfast menus.here is a challenge , spot the shrimps on the breakfast menus. Recommend the management revisit the menus and align with the destinations and passenger profile, it can be done the sister ship mangers the menus well This cruise was chosen for the small Island destinations in the Caribbean,The ships captain providing on the one occasion when the weather was inclement to follow the sun and calm seas to an alternative small port, no disappointments here. The Amazing nights was a bit of a flop, to such an extent large numbers of passengers including ourselves to leave early and not hang around for the fireworks, disappointing for the organises as a lot of work had gone into the event, Read Less
Sail Date January 2017
We travelled the pacific visiting Hawaiian & Polynesian Islands in January 2017. The communal areas of the ship are of excellent standard, most are very grand & opulent. We had a veranda cabin which was comfortable but very dark in ... Read More
We travelled the pacific visiting Hawaiian & Polynesian Islands in January 2017. The communal areas of the ship are of excellent standard, most are very grand & opulent. We had a veranda cabin which was comfortable but very dark in design and could be a bit gloomy. The Shower/bathroom was the smallest I have ever seen in my life and the fittings were of poor quality - a plastic shower curtain for goodness sake!!! Meals were usually of an excellent standard although we did have a couple of poor quality meals. The service in the Grand dining room was mostly very slow. It wasn't unusual to wait 20mins before a Sommelier took our drinks order but once food & drink were ordered, the service improved. The tours offered were expensive, so we booked 2 local tours from the UK prior to our trip & the rest we took from the many tour operators/taxis usually situated just at the docking point. The ship is quite small - only 650 passengers and we feel it was too small to cope with the rough waters of the pacific at this time of year. A great deal of passengers and crew suffered motion sickness and this didn't really improve during sailing times. Our lasting memory of this holiday wasn't the wonderful places we visited but the abysmal service we received pre and post cruise. Pre - we were provided a room at the Westin (LA) and firstly we weren't told there was a complimentary breakfast on the 1st floor and paid $50 for breakfast, then the transfers to the ship were totally dis-organised. We were told to wait in reception at 10am but didn't actually arrive on board until 3.30 pm, it was a shambles. Post - we had to disembark at 8am and our check-in luggage was sent straight to the airport. We were taken by bus with our hand luggage to City Hall where Oceania had a provided a room for us with only hard back chairs, water & soft drinks, nowhere to safely store luggage and only a toilet & hand basin. Our flight was at 10.30pm!! That's 14.5 hours without proper facilities!! Any 4 or 5 star hotel would provide a courtesy room to enable guests to shower & change before their flight. It was extremely hot & humid, we were lucky we had booked a hotel a couple of days prior so that we could at least rest, use the pool and shower before our flight. Oceania did offer us the use of a day pass at a local hotel but at the exorbitant cost of £258. We will not be using Oceania again & would not recommend. Read Less
Sail Date January 2017
Chose this particular cruise for the destination ports of call - Hawaii and the French Polynesian Islands. Trip of a lifetime and a celebration of a big birthday for my husband. * Poor entertainment considering so many days spent at ... Read More
Chose this particular cruise for the destination ports of call - Hawaii and the French Polynesian Islands. Trip of a lifetime and a celebration of a big birthday for my husband. * Poor entertainment considering so many days spent at sea * Eye wateringly expensive on shore tours * Really expensive drinks - $28 for two glasses of wine! * Complicated and frustrating wifi system - if you can access it at all! * No swimming pool - just a plunge pool * Passengers literally fighting over sunbeds. Seriously! There just weren't enough. * It took is 48 hours to travel home due to the appalling travel itinerary from Oceania - It was all about the cost with no thought whatsoever to comfort of their clients. We felt that the Sirena was too small a ship to sail the South Pacific. The weather was rough for several days, the ship tossed about quite a bit, resulting in many passengers suffering sea sickness. On the plus side the staff were fantastic and the food was excellent. Neither of these however made up for the disappointment of the overall Oceania cruise experience. We were promised a 5* cruise and were badly let down. Read Less
Sail Date January 2017
We sailed from Los Angeles on 2 cruises back to back to Hawaii and to the French Polynesia. This was our first cruise on Oceania and it will be the only cruise line that we will be sailing on in the future. The ship was an older ship ... Read More
We sailed from Los Angeles on 2 cruises back to back to Hawaii and to the French Polynesia. This was our first cruise on Oceania and it will be the only cruise line that we will be sailing on in the future. The ship was an older ship that was refurbished, so the bathrooms are quite small, which didn't matter to us. The bedding and linens are very comfortable and we never have slept so good. The public rooms are very grande and nicely decorated. The officer were very personable from the Master Captain down to the restaurant workers. They knew our first and last names. Even the crew members that worked in the restaurants, bars and in the cabins were very pleasant and always had a smile on their faces. The food was fabulous and delicious. I could probably count on one hand on a dish that I didn't like basically because it had bell peppers in it, which is not my preference. We ate mostly at the buffet for breakfast and dinner so I could see what I wanted to eat and we didn't need to wait for the 7 courses at the fine dining rooms. We did dine in the grande dinning room and the specialty restaurants and the food and service was impeccable. Also, the times for dining in every restaurant are posted daily in the Current Flyer so you can eat at whatever time you wanted to and with whom you wanted to dine with. If the restaurants were closed you do have 24 hour room service with no extra charges. The drinks are pricy but they do have happy hours posted each day for buy one and get one free at Martinis and the Horizons. Not having the drink package made me not drink as much. There is a small pool and 2 hot tubs. There are lounge chairs around the pool and fresh pool towels. On the sailing days, we did have trouble getting lounge chairs people would put their belongings on the lounge chairs and leave for the day, which the cruise staff asked you not to do. We enjoyed the massages on Canyan Ranch and then used the Thalasso Spa, Steam room and showers. Both Embarkation and Debarkation was a simple process. We paid for the transfer from the airport on embarkation day and we had no problems. We also paid for a day room at the Le Meridian on debarkation day, which gave us another full day in Tahiti. Our luggage was picked up outside our cabin the night before and then we claimed the luggage at the airport the next evening. Remember to pack your daily needs in your carry on bag. We are early risers and early to bed, so we did not attend any of the shows. We did not book any shore excursions, except for the transfers and day room at the end of the cruise. We are adventurous and went about on our own exploring every island. Now that we are home, we do miss being on the ship. But we do have something to look forward to is our next cruise that is already booked on the Marina. This cruise was worth every penny (thousands) we paid. Read Less
Sail Date January 2017
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold ... Read More
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold in the door to the veranda, lights that did not work, carpet that did not adhere to the door frame, the door frame was so beat up that the door to the veranda was very difficult to open, caulking around the shower was missing and the toilet emitted an unusual odor. The TV picture was so bad that one could not even read the credits and watching sports was out of the question. The railing the aft elevator was broken the entire cruise. The crew was as tired as the ship...not friendly and only our butler called by name...other than that we were never called by our name the entire cruise. One night for dinner we were seated in an aisle...yes an aisle. Speciality restaurants...only got to eat in Prime one time. Hard to get information for getting on and off the ship because we were independent travelers. The gift shop selection was very weak...lack of sizes and selection. There is more but I am sure you have the idea.....our 31st cruise and it was on Regent...our first time and our last. So save your money...go on something else. We did tell Regent...what a waste....sorry if you book another cruise with us we will give you $500 cruise credit....What a joke! Read Less
Sail Date January 2017
We left LA on January 4th. I was somewhat concerned about the Sirena as many reviews were not very positive in one way or another. The ship was beautifully appointed, as was our Penthouse room. Granted smaller than the PH3 on the ... Read More
We left LA on January 4th. I was somewhat concerned about the Sirena as many reviews were not very positive in one way or another. The ship was beautifully appointed, as was our Penthouse room. Granted smaller than the PH3 on the Marina. I packed a different outfit for the 21 days including purses, shoes and jewelry. We actually had two empty drawers once we were unpacked. Shower over bath tub: I don't take a bath typically on a cruise and appreciated the larger shower. We ate in every venue. 8 specialty restaurants and room service from Red Ginger. We managed to snag a window seat for two during or meals Breakfast, Lunch and Dinner in the Grand Dining Room. We enjoyed Jacque's Bistro on Sea Days....loved the Salad Nicoise. We upgraded our drink package...which allowed us to pair wines and champs with our meals. Service outstanding..... in every venue. Our Butler Ashok was the best in all our voyages. Attention to detail...Elegant, thoughtful and well spoken. We ate most Breakfasts in our room. Always served on time and delivered with a smile by Ashok. I became very ill on the ship. The medical service was excellent and my Ship Dr.... arranged for me to see the neurologist in Honolulu. Ashok was aware of my issue and again very thoughtful to be sure that I had everything I needed. Caroline and Christian who assisted Ashok were all very detail oriented. Caroline always a smile and good wishes. Enrichment, I started with Bridge as a beginner. On the third day I was too ill to continue...but much to my surprise the ship offered art classes. I have enjoyed the Art Classes on every Marina voyage. My husband joined me as well. We did enjoy 5 excursions. Value based. We booked a back to back on the Marina in the summer. We love Oceania Read Less
Sail Date January 2017
We chose this particular cruise as it fitted in with other plans we have for 2017 and as we had not been on Oceana for many years, we thought it would be a nice change. We liked the itinerary. We went with another couple who are frequent ... Read More
We chose this particular cruise as it fitted in with other plans we have for 2017 and as we had not been on Oceana for many years, we thought it would be a nice change. We liked the itinerary. We went with another couple who are frequent cruisers like ourselves. Some aspects of the ship we enjoyed....the mid-evening disco, the quizzes and the excellent service from the crew. Our big disapppointment was the positioning of the quoits and shuffleboard . These took place on the promenade deck and it was a case of dodging the thoughtless passengers who took no notice of a game being played and just carried in walking through. There were also not enough seats on the promenade deck and quite often parts of this deck was closed for maintenance. The quality of,some of the food served in the dining room was also questionable. Fish was always excellent but steaks, beef and especially the lamb were of poor quality and badly cooked. We, and plenty others around us, were constantly sending food back. We did like the introduction of a daily sundae as an alternative to the main desserts. Another major problem on the ship was the air-conditioning which was very erratic. Some nights everywhere was freezing cold and other times too warm. They could not seem to regulate it. Apart from the rip-off currency exchange rates offered on board, the over-priced excursions and the inflated bar prices, there was little,else to,complain about. We enjoyed the fact that Captain Andy Willard participated in many onboard events. Read Less
Sail Date January 2017
I would never have submitted this critique, but after writing a letter to Mark Conroy, Director of America's, and receiving no reply, I decided to write an online review. Let me begin by saying that my husband and I travel ... Read More
I would never have submitted this critique, but after writing a letter to Mark Conroy, Director of America's, and receiving no reply, I decided to write an online review. Let me begin by saying that my husband and I travel extensively both independently and with private guides. We have also enjoyed many cruises (Regency, Oceania, Holland, Princess) and have always returned home happy and looking forward to our next adventure. This trip to Southeast Asia was our first experience with Silversea, and we specifically chose the cruise for two reasons. First, the itinerary was appealing and fit our interests, and second, we wanted a luxury line with whom we could begin to establish a loyalty program. Based on our experience, it is highly unlikely that we will be doing so with Silversea. The cruise was average and surpising for a luxury cruise line. The absolute plus was the service we received from our butler, Mark, our cabin steward, Jesus, and one of the waiters in The Restaurant, Jessie. They could not have been more pleasant, professional and helpful. However, for such a small ship, the service from the rest of the staff could only be described as dysfunctional at best. Pool side service was non-existent. There were plenty of wait staff around, but it was beyond difficult to receive any type of service from them. One afternoon my husband asked for a glass of water twice, and he never received it. On a few other occasions, I tried to get the waiter’s attention to place a simple drink order, and until I stood up and waived, or called out, I was ignored. I observed other guests in the same situation. Our one and only meal at the Grill was so frustrating that we never went back. The wine steward informed us that she was completely out of white wine. It took the persistence of our waiter, and forty plus minutes before I was able to enjoy a glass of wine. Our entire experience on the ship felt like there was a complete disconnect in the overall service quality. Let me end by saying that the sites we visited along the way were incredible. The guests we met on board, and the people we met in the countries we visited were lovely. The food on the ship was good, the portions the perfect size. And again, we cannot say enough about the wonderful service and attention we received from Mark, Jesus, and Jessie. Other than that, there was a huge gap in service and attention to detail. Read Less
Sail Date January 2017
Embarkation easy. The first 3 days went well if you excluded the very poor entertainment. I found the cabin very dusty and the windows were filthy. Service is good in the specialty restaurants but spotty in the MDR and worse in the bar ... Read More
Embarkation easy. The first 3 days went well if you excluded the very poor entertainment. I found the cabin very dusty and the windows were filthy. Service is good in the specialty restaurants but spotty in the MDR and worse in the bar areas and by the pool. $5 wine sells for $48 on the ship but that is your choice. The shore excursions are the usual overpriced Oceania rip off but in 2 cases we actually used them we felt totally betrayed. We paid an extra $100 ($129 each) for a "luxury" 4X4 Land Rover 3 hour tour only to be shown to a old beat up Toyota pick up with beach seats. Complaint by several victims of this bait and switch fell on deaf ears. Returning from our last port of St. Barts, the tender operator lost control of the boat and smashed nose first into the hull of the Riviera at over 10 mph. Over 20 of the 50 people on board needed medical attention and many more woke up to sore backs and necks the next day. People had cuts and bruises and with strained backs and more prevalent whiplash symptoms. People were triaged by the doctor and patients we seen leaving the clinic with neck braces and bandages. The people with more minors problems were seen in a few hours with a promise to follow up. Oceania has not given an explanation whether mechanical failure or human error was responsible. We are just headed back to Miami now and I can't wait to get of this ship. The shelves in the store are almost totally empty from day one. I was told they will be replenished for the next cruise. What a shame considering the price of this cruise. We have enjoyed Oceania for 5 years but if the take over by NCL means the quality of this line is falling as has happened on this 10 day stint, it will be my last. Read Less
Sail Date January 2017
We went on our second Crystal Cruise after taking a trip on Crystal Symphony a year ago. Our experience a year ago was so wonderful that we booked for the next year right away. What happened Crystal? The food was mediocre, though the ... Read More
We went on our second Crystal Cruise after taking a trip on Crystal Symphony a year ago. Our experience a year ago was so wonderful that we booked for the next year right away. What happened Crystal? The food was mediocre, though the service was good. The staff it seems were equivalent to any other cruise line where with our last experience the staff were extraordinary. The food was the biggest let down. Breakfast & lunch remained the same but the dinners were awful. Everything served to us was luke warm and of poor quality. Menu choices were very limited which seemed to be similar every night. The daily "Reflections" scheduled advertised a film to be shown, when arriving at the theater, there was no movie and no notice that it wasn't being shown. We needed to go to the concierge desk to ask and got a blank stare saying, it must not be showing. For the price that line charges, it was ridiculous. That was our last cruise on Crystal. Frankly, I think we are done with cruises in general. Read Less
Sail Date January 2017
We thoroughly enjoyed our time on Queen Elizabeth, she is a beautiful ship. Our cabin was bigger than we expected and perfect for us. The bed was so comfortable, the best ever. There were good quality toiletries provided in the bathroom. ... Read More
We thoroughly enjoyed our time on Queen Elizabeth, she is a beautiful ship. Our cabin was bigger than we expected and perfect for us. The bed was so comfortable, the best ever. There were good quality toiletries provided in the bathroom. The only downside was the shower curtain and the rather small shower cubicle. We were impresses with the entertainment, we saw one production show and enjoyed it plus ther was a rick band on board who did two shows one in the ending and one In The afternoon, they were amazing. We requested a table for 6 near a window for last di ing and that is exactly what we got. The food was generally very good in both the MDR and the buffet. The drinks were on t expensive side but as the measures are larger than normal it wa to be expected. We have wine with dinner, I did find the wine on the expensive side but he. Purple of bottles we had were very enjoyable. Embararkationand disempbarkatiom we're both trouble free and well organised. We were on th ship within half an hour of us arriving at check in. Our cabin wa ready so we were able to leave our hand luggage there. Read Less
Sail Date January 2017
This was our second TA on QM2 - we had previously travelled in Princess Grill but this was a treat so we splashed out on Queens Grill - expectations were high! Embarkation in Brooklyn was a mess - we were held in a packed ... Read More
This was our second TA on QM2 - we had previously travelled in Princess Grill but this was a treat so we splashed out on Queens Grill - expectations were high! Embarkation in Brooklyn was a mess - we were held in a packed "priority" room for ages whilst other passengers embarked before us. The staff then screeched at us. There was no order and no organisation. Needs more work! Remastered QM2 is rather nice - public areas are only slightly changed but are bright and clean looking. It's a shame they've taken out the glass elevators in the lobby - I presume to fit more cabins in above. Queens Grill restaurant is quite simply brilliant. Food and service were top class and we ordered off menu several times. Waiting staff get it just right. Formal but fun and not intrusive. The Maitre D was excellent and each day came to see if he could offer us anything special such as caviar, specially cooked rack of lamb etc. Fellow diners were interesting and chatty. Q6 stateroom was a let down and this is a real problem for me. The new decor is great and it is large and well laid out but our carpet was dirty and balled already. The sofa was stained and the bathroom had not been touched. Ours had grout missing from the tiles, the tap was broken in the bath and it stank of urine. Some of the furniture was scratched and wobbly already. I pointed out these problems to the butler but nothing was done. I'm afraid this isn't what I expect for nearly £800 a night. Entertainment was of mediocre quality. Singers and dancers are ok. There was a good Oprah act and a brilliant Whitney singer. Cunard insights were poor and I definitely noticed a decline in quality since the last time we were onboard. Shame. Service in general is excellent on Cunard - they really have got this right. Fellow passengers are as always an interesting mix. Lots of people had been on for 19 days before we joined them and some were just fed up and miserable. You have to ask yourself why they bothered? All in all a fun crossing and Cunard delivers well in most areas. They really need to pay some attention to small details that will let them down when it comes to offering quality and value for money. Read Less
Sail Date January 2017

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