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Sail Date: April 2013
Just got off POA and was extremely disappointed in the whole cruise, the Islands were great, but the ship left a lot to be desired. Food, average. the ship had been in dry dock for a refurb just prior to this sailing and had not been ... Read More
Just got off POA and was extremely disappointed in the whole cruise, the Islands were great, but the ship left a lot to be desired. Food, average. the ship had been in dry dock for a refurb just prior to this sailing and had not been completed. Deck 13 had 2 x 20 foot containers still on and half deck closed. No TVs in the rooms worked Food just average - buffet only Water leaking from downlights at reception deck 5 Bar staff pretty average Cabin staff obliging and kept room well Know of at least 1 cabin that was flooded Very little entertainment I had gone on this cruise with rave reviews from my parents, I paid single supplement for my cabin and have to be honest it was the worst cruise I have done. Read Less
Sail Date: December 2012
We quickly tired of the constant badgering to buy drinks, merchandise, etc. You have to walk through the spa (more selling) to get to the gym. Through the casino or gift shops to get to most anywhere. For dinner there was a minimum ... Read More
We quickly tired of the constant badgering to buy drinks, merchandise, etc. You have to walk through the spa (more selling) to get to the gym. Through the casino or gift shops to get to most anywhere. For dinner there was a minimum 30 minute wait for a party of four at Taste and the Manhatten Room; yes we tried a different time every night. We felt that this was designed to get us to make reservations at a specialty restaurant. Yes we received drink vouchers, frankly we were ready for dinner and just wanted to be seated. Plus we could not count on dinner timing vs. show times. Larger parties had reservations and waltzed right in to Taste and Manhatten at their appointed time while we waited. Service was efficient, impersonal and brisk. Dinner one night took over 40 minutes to arrive. Restaurants were very noisy with service noise. When we went to the buffet for dinner, it was quite limited. Did not appreciate this manipulation at all. Gym equipment was very poorly maintained -- one day I used five different cardio machines and the touch screens were not working on any of them. Husband had a similar experience. The batteries were dead on one of the two rowing machines. The staff person I approached about it was indifferent, and batteries (4 AA's) were not replaced for the duration of the cruise. I almost did it myself. Cardio equipment is in need of a total maintenance overhaul. Usually on cruises we meet other adults and socialize with them. Not this one -- we raraly saw the same person twice. Atmosphere was like an airport or bus terminal -- keep to yourself and carry on. Positives? Predictably pool deck was a zoo but there are places to go (Upstairs forward, Spice H2O) to get away from crowds. Passengers (adults with small children) who ignored the "over 18" at Spice were approached by security and asked to leave. We went to several shows on standby and got in. Embarkation/disembarkation was great. we liked the inside stateroom configuration and storage options. Outside rooms with the wave looked awkward. Our kids (14.5 and 17) did not find other kids to hang with -- their problem, not NCL's. Unanticipated dynamic for a 17 year, 10 month old: 18 year olds may drink on this cruise if parents sign a waiver. So daughter's peer group was drinking, she was not, and she did not like hanging out with "tipsy" 18 yo's. We think Epic is good for large family groups, people who want to spend the extra $$$ on Haven and specialty restaurants, and people with elementary and middle school age kids. We won't be back. Read Less
Sail Date: December 2012
A group of six did our annual Christmas Cruise this year, deciding on the new Carnival Breeze 2.0 Class ship. Having been on many Carnival ships in the past, this was, without a doubt, the most disappointing cruise ever. The staff on ... Read More
A group of six did our annual Christmas Cruise this year, deciding on the new Carnival Breeze 2.0 Class ship. Having been on many Carnival ships in the past, this was, without a doubt, the most disappointing cruise ever. The staff on this ship, other than at the stores, where the most unprofessional people ever encountered on a ship. At embarkation we had two special needs (wheelchair) passengers. We were giving quick access to receiving our sign and sail cards and given sign stating "Special Needs". So we sat and sat and sat until finally we all just decided to push the wheelchairs on board. So much for helping those with special needs. Although our table in the Blush Dining Room was on the upper level and was very close to the kitchen, the food was never hot. Some meals were actually cold. Usually the head waiter will nicely hand you a menu, here the menu was thrust in your face, with no comments or conversation. The staffs goal was to get you in the restaurant, feed you and get you out of there. Of course to accomplish this, we had to pass and stack our dishes for removal. The food on this ship in the dining room was the absolute worst, cheap food that could be served. We always look forward to dinner on a ship; going to dinner on the Carnival Breeze was more of a punishment than it was enjoyable. The concepts of the "Guy Burgers" (which were greasy but very good, along with the fries), the BlueIguana was good, but the meat was skimpy and the food was cold; Fat Jimmy's BBQ on C-days was fair, again the food was always cold, the Mongolian Wok always had a huge line, because the food was made to order. The Pizza was mediocre with the lack of toppings and cheese, all you could taste was the burnt crust. The Tandoor food was spicy, but cold. The one day that we docked for 1 PM, the food stands did not open until 12 PM causing long lines. The Comfort Food station was a nice thought, but the food was always the same as well as cold. Lunch was served from noon to 2:30. The dining room was not open for lunch. On sea days you could have brunch in the Sapphire Dining room with George Lopez comics - the comics could have come up with jokes that were not from the 1940's. The food at the brunch was also fair, at best. Now for the shows. There was one good show on this ship, Max Winfrey. The visual effects screen (big TV) in the Ovation Theater was totally awesome, but the shows were not the wonderful productions that we are accustom to attending. The Hasbro Game Show must have been the cheapest thing to do for entertainment. And of course, using the passengers as free entertainment always adds to the profit margin for the cruise line. Now for Butch the Cruise Director. If he is Carnival's finest, Carnival is in trouble. His long drawn out announcement always starting with "Hello Carnival Breeze Family" were disgusting. We are paying customers, not family. They were always to promote paid activities or what you can buy today aboard the ship, or repeating in a long drawn out manner what the Captain had already said. Amy (6 3) was so obnoxious that my Bingo playing friends went one time and that was enough of listening to Amy. Of course, the ship did not stop at Grand Turk, which makes us wonder if that is really a stop or just a nice filler on the itinerary. This is the second time we could not dock at Grand Turk because of wind. And for missing a port, you get a whopping $14.69 refund. Of course, having an extra sea day means extra income for the cruise line... and the "make a profit" comment from the CEO keeps coming back. This is the first ship that bothered you every night for photos at dinner. I can understand this on formal night (which really needs to be abolished on all cruises), but this was every night. The food was bad enough with the constant interruptions. This was also the first ship that required your to use your room key to turn on the lights in your stateroom. But we bypassed that with the hotel key that we had! Any card will work fine. And since you no longer receive comment cards at the end of the cruise, you cannot tell Carnival about your cruise experience. So before you book a cruise on the Carnival Breeze, think about it. If you like cheap, bad, cold food and poor shows, awful service by the dining room staff, and obnoxious cruise directors then this is the dream cruise for you. If not, join us on our next cruise which will be on a Celebrity ship!! This is the last Carnival Cruise for this group of seasoned cruisers! This is one "Dream Class Ship" that was a total nightmare! Read Less
Sail Date: December 2012
I am resubmitting this as I am unable to find my original review. My husband and I took his son and our 5 year old grandson on the Emerald Princess for their Eastern Carribean New Year's Eve cruise. My husband and I have been on ... Read More
I am resubmitting this as I am unable to find my original review. My husband and I took his son and our 5 year old grandson on the Emerald Princess for their Eastern Carribean New Year's Eve cruise. My husband and I have been on numerous cruises all over the world and many different lines. We ALWAYS book full suites/penthouses. We booked L107 Lido Deck for us and a second cabin nearby for the kids. Our first morning we woke to THUMPING, LAMPS SHAKING, TV SHAKING, BATHROOM DOOR SHAKING. It was our first morning and at sea. So we planned on a leisurely day waking up whenever we did. Who could sleep with all the racket. It was 7 AM (our time). Turns out our bedroom was directly under the treadmills. When we booked the cruise the web site indicated we werr under the spa which is quiet. I called the hotel desk immediately plus notified our steward. Our steward, Jeffrey, was wonderful. He brought his supervisor to our suite to hear the thumping. The supervisor, Sammy, contacted customer relations manager, Anthony, who said he would see what he can do. Meanwhile the thumping was all day long. I asked for a meeting with the Hotel Manager Peter which was granted. In the interim the customer service manager offered to move us to a mini suite on deck 9 (we were on deck 15) and near our kids, that was the plan. If I wanted a mini suite I would have booked one! My husband and I explained to him that this was unacceptible. We were planning on having great holiday cruise with family and now we can't even stay in the suite we paid $10,000 for. The hotel manager suggested they would try to pinpoint which treadmills were affecting our suite and close them down for the mornings. They put out of order signs on the first 3 treadmills. The next morning it seemed quieter. Too good to be true because the thumping started. I called Hotel Manager again. Basically for 4 days I was calling the Hotel manager. i would go up to the spa to see what machined were being used. Sometimes it was the second 3 machines. In the meantime they have about 20 treadmills all along the front of the ship. The ones used the most were the ones on the starboard side above our suite. Whenever i went to the gym to check there was never anyone using treadmills on the port side. The woman at the spa desk said the customer relations manager instructer her not to close off additional machines. Maybe if they tried closing machines 1-6 we would not have had any issues. Finally while at sea I called Corporate Princess. After being passed to a second person they said they would look into it. It wasn't until day 5 that the customer relations person called our cabin and provided us with compensation. Considering we spent over $10,000 for our suite and we paid for the kids cabin, in addition to a few thousand in shore excursions, drinks, special restaurant, gambling, the $1150 they gave us is in an insult. This is the first complaint. Food was horrible. I have never been on a cruise where the food has been so bad. Even in the Crown restaurant it was not up to standards I am familiar with . Not to mention it took 4 days before I got a waiter to give mac and cheese to my grandson. Although EVERYONE on board said asking for mac and cheese was no problem no one seemed to be able to get it for us. Our first night in the Michelangelo dining room they said they didn't even have a kids menu! Finally the next night we got a kids menu. it wasn't until the fourth night we ate in Michelangelo and had a waiter named Wotold who managed to get us mac and cheese. Every night after that we made sure we sat at his table as he seemed to be the only competent waiter. The coffee in the Horizon was all water! We love a good cup of coffee in the morning. It was the pits. But in the evening the coffee was fine in the Michelangelo so why couldn't be the same in the Horizon. New year's eve was a major disappointment. They did not offer complimentary champagne. You had to buy a bottle if you wanted a glass of champagne at midnight. We have been on other cruise lines for new Year's and always was given a glass of champagne. The evening activities on New Years was terrible. Your choice was the top deck with the band and the activities group leading in line dancing or the inside piazza with balloons dropping. That was it! As i said this was the worst cruise ever! Read Less
2 Helpful Votes
Sail Date: December 2012
Just got back from New Years eve cruise. Here is the high (sic low) lights of the 14 days. Before embarkation you are issued with a cruisecard - it is your onboard credit/ security card. Upon entry stood in a cue for over 20 minutes only ... Read More
Just got back from New Years eve cruise. Here is the high (sic low) lights of the 14 days. Before embarkation you are issued with a cruisecard - it is your onboard credit/ security card. Upon entry stood in a cue for over 20 minutes only to find out this was to have a hole punched in the card - great 1st impression. Hey - puch a hole in the card before you issue it!!!! Then into another cue to be stung $8 for a lanyard to hang this card from your neck. 50 cent lanyard for $8. The Moral - bring your own lanyard and avoid any cues unless you know EXACTLY what the cue is for as the crew won't tell you and often its to up sell you. This is the 1st of many up-sell episodes onboard. Ships itinerary was changed due to cyclone- no one can help that - but this throws out all the booked shore excursions. Ship avoids telling passengers to last minute that the excursion they have booked is now "altered" to offer less excursion but same price and if you don't realise this 48hr beforehand they won't let you cancel. they knew upto 10 days beforehand that a lot of the shore excursions would deliver less than that was advertised due to dates and times changing but made no attempt to contact passengers in enough time to allow them to cancel or change. I found out that some of the experienced passengers knew this would occur and cancelled, then the ship sold this spot to another less suspecting passenger who was wait listed for the same excursion. As we found out the ships excursion fee was upto double what is normally charged for the same excursion if booked off the ship. So much for group discount. Absolute RIPOFF. Do your own research beforehand. Ship is overpriced and deceitful. Do NOT, repeat DO NOT book another excursion via the ship. No dryers to dry clothes. Tip - they will offer complimentary drying of your clothes but only if you complain. Tip - to get anything fixed or done - you have to complain. They will not proactively inform you of what you can do. Makes for a great, relaxing holiday when you have to whinge all the time simply to get something that you have already paid for. Cocktails are $11 for a glass of ice and some cocktail if you are lucky - maybe 3 mouthfuls per glass. bottled water $5. Softdrinks (cans) $2.50. Buy a sticker that gives you unlimited soft drinks (post mix) its worth it if there are more than 2 kids. Ship was affected by vomit and diaohhea bug - quarritined people made to stay in cabins and all self service aspects stopped( ie food and drink etc), ie staff served you which delayed service immensely. You often had finished your meal before your drink order was taken. No cold water in the health spa or gym to stop bugs spreading and tap water on ship runs warm. Takes some water bottles and refrigerate them at night (that is - if your fridge works). If you enjoy a nice coffee - don't go on this ship. Coffee card is $35 for 10 brews. This was the second most common complaint I heard after the shore excurion rip offs. If you can take your own coffee you might be able to get one of the crew to brew it - good luck as they are programmed robots who simply follow procedure. Gym has limited equipment but adequate. Health spa is nice but over priced - check what discount they will offer if you book multiple sessions. Take an umbrella and some rain gear for going ashore. At Isle of pines the cue to return to the main ship was over 90 minutes long- standing there in high humidity, rain and heat without shelter - tragically poor organisation and no communication. Just great if you have kids or are elderly. They don't tell you where toilets are etc on the shore excursions. THe offered lunch on one excursions was a pack of arnotts biscuits - "only take one please" and a bottle of water = A$80 - BARGIN Take a power board as limited power points in cabins to charge all items we use these days. INternet $65 per 100min or $0.75 per minute and slow speed so avoid skype etc. In short - don't go. Read Less
4 Helpful Votes
Sail Date: December 2012
We are a couple from the UK in our early fifties. We absolutely love cruising and have mostly been on various Royal Caribbean ships. So as this cruise covered New Year, we thought we would " trade up " and although it was ... Read More
We are a couple from the UK in our early fifties. We absolutely love cruising and have mostly been on various Royal Caribbean ships. So as this cruise covered New Year, we thought we would " trade up " and although it was expensive, we thought it would be worth it to enjoy the 5 star treatment Celebrity promised. Oh Dear ! I really don't want to write a moaning, negative review but Celebrity failed on so many areas and I think it is only right to point out what we experienced so that other guests will know what to expect. We flew British Airways from the UK to Miami. It took 3 hours to get through immigration and out to the bus. Brits please note , it's better to fly into Fort Lauderdale. They are much quicker. Pre night cruise was the FLL Hilton Marina. Room was clean and comfy. They stiffed you a bit on the price of their breakfast. Embarkation on cruise day was like any other. A big queue but what do you expect when there's 3,000 passengers. The ship is beautiful, of that there is no doubt. Furnishings are very plush and we had no problems ever getting loungers etc. Yes, people do leave towels on loungers all day but that happens on all cruise ships. My first gripe is the crew. They just didn't seem interested. Don't they realise it's us customers that keep them employed ? Bar staff, waiters, cabin attendants, guest relations all made us feel as if we were getting in their way. Don't get me wrong , I'm not into having long , meaningless conversations with crew but a simple Hello or the odd smile wouldn't hurt. The crew on royal Caribbean ships were much more friendlier and interactive and this is the same company. So what's gone wrong on Celebrity which they say is their premium cruise line ? - I don't know but the difference was extremely noticeable. Second gripe is the food. We enjoyed excellent food on Royal Caribbean so we were really looking forward to Celebrity cuisine. What a disappointment. Main dining room food was cold, very small portions and took way too long to be served. One hour wait between soup and main course is appalling. No point complaining as all you got was a blank stare. Food in the buffet was more akin to a works canteen. Someone should tell the chef that custard can be accompanied by more than just Bread and butter pudding. We didn't use the specialty ( or fee paying ) restaurants and from what I saw, not a lot of other people used them either The Cruise director was Patti Honacki, a celebrity wannabee who thinks her role is to appear once a day on the TV to tell us how wonderful she is, what bit parts she has had in films and to advertise the specialty restaurants, spa and other fee paying stuff. Absolutely no interaction with passengers.She should take lessons from Richard Spacey or Joff Eaton to see how it is done. Theatre entertainment was a bit naff. More akin to what you would get at a Butlins holiday camp. On board activities seemed to be limited to Trivia challenges and Zumba. For what we paid I expected a bit more imagination than that There is a large lawn area on the top deck and it is a complete waste of space. Especially when there are " Keep off the Grass " signs all over. I found that ironically amusing. A word of warning, check your stateroom account daily. We had shore excursions, champagne and specialty restaurants all charged to our stateroom account. Problem was we hadn't done any of those. We wasted valuable time trying to convince the uninterested guest relations people that they had made these mistakes. And also, even if you haven't opted to pre-pay gratuities, they still add them to your stateroom account. You have to go to guest services and stand in a queue to sign a waiver if you want to give your tips in cash. This is a terrible way to treat customers. Anyone who saw the Channel 4 Dispatches programme will know this in the only way to ensure that your tips get to the people you want as Celebrity use pre-paid gratuities to make up the crews basic wage I won't go into details about the ports - It's the Caribbean - you know what to expect. However I would advise avoiding Celebrity's excursions as they are very expensive. So to summarise - a comfortable ship but staffed by a crowd who don't seem to realise why they are there. I will not use Celebrity again. Read Less
Sail Date: December 2012
We travelled on Ocean for their New Years Cruise to Amsterdam. The berthing procedure at Southampton was faultless. We spent the first day in Zeebrugge which was lovely. We were then to go onto Amsterdam spending new Years eve and part of ... Read More
We travelled on Ocean for their New Years Cruise to Amsterdam. The berthing procedure at Southampton was faultless. We spent the first day in Zeebrugge which was lovely. We were then to go onto Amsterdam spending new Years eve and part of New Years day in Amsterdam. The captain announced adverse weather conditions and we could not go into Amsterdam. There was no adverse weather conditions the sea was calm there was some wind but I have spent and uncomfortable night in a force 8 gale and I can assure you this ship was as calm and stable as a rock with hardly any movement. I complaind to p&o on arriving home about our cruise which ended up on New Years day in the English channel with a view of Dungerness power station. There response was that there passengers safety was paramount and that we were not entitled to any compensation. I feel this is not acceptable as they did not have to pay any berthing costs in Amsterdam and also they had two days of passengers spending money on their cruise ship when they would have been ashore if we had been allowed to dock. The ship was very crowded P&O chose to keep a large lounge/bar closed therefore very little room to sit around the ship and enjoy any of the facilities. We have cruised with P&O on many occasions and this is the first time I have made a complaint they are usually very good but on this occasion I feel they failed miserably to placate the passengers (a free glass of champagne may have helped)and feel there was another reason that we did not berth in Amsterdam. Read Less
Sail Date: November 2012
On Nov 10th of this year, my husband and I traveled on the Carnival Valor. I was EXTREMELY disappointed to say the least. I booked the Grand Suite hoping there would be a few "perks" but they were non-existent. We received ... Read More
On Nov 10th of this year, my husband and I traveled on the Carnival Valor. I was EXTREMELY disappointed to say the least. I booked the Grand Suite hoping there would be a few "perks" but they were non-existent. We received priority embarkation, but we would have gotten it anyway as my husband is disabled. We saw our room steward maybe a total of 5 times during the entire cruise. Our room was nice, but when I got into the shower and closed the door, there was black mold in the track behind the door.(I have pics). I needed to request a new remote twice as neither would work from the bed. Food in the restaurant and buffet was cold for the most part and the times the buffet were open made no sense. On the pool deck the ashtrays were filled to the top most of the time and I never once saw staff wipe off a table there. I mostly saw them standing chatting in groups of two or three on the pool deck as well as in the buffet seating areas. One evening we decided to order room service. After 45 minutes, I called to make sure it was coming and was told "It's on it's way!" After an hour and a half, I cancelled it and went to the buffet which had only a few things left on it. It's been a while since we've traveled with Carnival and I see why. They make you appreciate all of the little things the other lines have to offer AT NO CHARGE. Read Less
Sail Date: April 2012
We sailed on the Carnival Miracle in April out of NYC. We had cruised on Carnival's Inspiration 8 years ago(our first cruise) and everything was exceptional. However, we were truly disappointed with this cruise. Our major ... Read More
We sailed on the Carnival Miracle in April out of NYC. We had cruised on Carnival's Inspiration 8 years ago(our first cruise) and everything was exceptional. However, we were truly disappointed with this cruise. Our major complaint is with the difference in the treatment received by the staff. Primarily with their security staff on trying to get off the ship at the ports was the worst. After being at sea for 2 days our first stop was Puerto Rico and I think most everyone was anxious to get off. The ship only had one exit available and it seemed like chaos getting people lined up and took forever. It was not a pleasant experience and the security staff in charge were rude. Same thing happened at Turks and Caicos. We had booked a private excursion at Turks and thought we would miss it. Luckily they waited for us. At St. Thomas it was better because they did have 2 exits open. Not sure why they would only have had one at the others but it sure was poor planning and you felt like a criminal the way you were yelled at by the staff to stay in line etc. Another major difference we found was with Room Service. On our first cruise I was amazed at their prompt efficient service. Not this time. After the first 3 days I gave up and never called them again. Our order in the morning only consisted of two pots of tea and fruit. Never got that right. It was just the two of us and we just each wanted a pot of tea that basically give us two cups each to drink. We would get one pot of tea and four cups, one pot of tea and one cup, couldn't make them understand. They also would take forever to answer and you were placed on hold or even hung up on. So I gave up and would wonder down and carry it up myself. So they lost out on their tips that way. I also tried putting out the card on the door, but that never came at all. The best staff encounter was our room steward. He was great and we had no complaints at all with him. So we tipped him extra at the end since we choose to do our own gratuities at the beginning. We only tipped our dinning room staff the minimum since the service was just acceptable. I was thinking that perhaps there was a communication issue as our orders (for a table of six) were mixed up on 5 of the 7 times visiting the dinning room. The food itself was good but not exceptional. The bar staff that we encountered were good. You couldn't see the TV screen properly if you were lying in bed and we had to call them for service. That took two days to fix. Apparently from talking to other guests at breakfast they had the same issue. Not one to sit and watch TV while on a cruise, but do like to turn it on just before falling to sleep. Couldn't even make out the faces. Our experience at the ports of call: Puerto Rico - Not good. We had opted to venture off to a public beach and took a taxi there that we shared with someone else from the ship. That was ok but found the public beach very dirty. We started to walk back to find a cab to take us back to the ship. Found one that was just parked at the side of the street but he said he would not take us, that he was too busy. So we had to walk about 2 miles back to ship (on his directions) and never saw another cab. Not a pleasant experience. St. Thomas - We went to Secret Harbor Beach for snorkeling. I had researched this prior to the cruise. It was Wonderful. Probably the best snorkeling and the most pleasant beach I have ever visited. Highly Recommended. Amazing snorkeling experience and no crowds. Turks and Caicos: Nice. We had booked a private snorkeling charter. Preferred the snorkeling off the beach in St. Thomas though. Disembarkation from the ship: Good. Have to admit it was much better organized than getting off at the ports. Felt like they couldn't wait to get rid of us. Summary: Although we still enjoyed our cruise,I have to admit we're not planning another one soon. Going to book at an all-inclusive resort next year instead. Hopefully, you enjoy your cruise, just don't put high expectations on Carnival's Miracle. Read Less
1 Helpful Vote
Sail Date: December 2011
I like to start out with the Pro's of this cruise: Expensive ticket price but caught a good sale so I liked the price I paid. They also gave us VIP check in because my husband is Active Duty Military. Overall great food but the dining ... Read More
I like to start out with the Pro's of this cruise: Expensive ticket price but caught a good sale so I liked the price I paid. They also gave us VIP check in because my husband is Active Duty Military. Overall great food but the dining room had better dining than buffet style. The entire dining staff, stateroom attendants and bartenders were amazing! Fairly smooth sailing. They also had a great holiday show. Cons: FIRST when I called to inquire if the online ship map was to scale the person from NCL lied. Deck 10 room 0106 is in fact the smallest style room (2.5' x10' less). So for the same price I was guided in to picking the smaller of the two room choices. I verified with my neighbors during the cruise of the sizes vs my initial options. SECOND the entire cruise experience seemed confused and not so organized. I called guest services 6 times during the 3 day cruise, of that 4 times during the day it FLAT OUT was never answered (ohh and I waited while it rang)! I had to go down to the guest services desk which was NOT at all busy. The entire upper level staff was curt and would constantly cut you off to answer the question they think you were asking. Several times I received contradictory information when asking questions because the initial answers did not pan out. THIRD our stateroom smelt like mildew BIG time. It was mainly the bathroom but the smell hit us when we walked in. When we got home MOST of our clothes WREAKED! Every single thing in my luggage (unpacked on the ship or not) wreaked when we got off the ship. Because the closet was right across from the bathroom we all smelt pretty bad on the drive home. Ironically my swim top smelt like chlorine inside the zip lock bag...lol I didn't notice my clothes smelled in the room but when we left the ship on the third day WOW my shirt was eeewww mildew smelly! FOURTH, I realized quickly that some things were discouraged on NCL Sky that is advertised as available. For example I did not receive a menu for room service (not the only one), nor did I receive one after telling guest services that I did not have one and wanted to see the menu. They said I have to call, they will tell me, when I did they said call back (NEVER ordered room service). Our parents had a menu in their room. Another example is carrying your own luggage off the ship. We did not fly so we could easily carry our three bags off, but were constantly told we HAD to check luggage off ship yet in the newsletter it stated it was optional but vaguely worded. Finally second attempt trying to reach guest services at 7pm they said it was optional and that we may actually carry our bags off. It sure didn't seem that way with the constant barrage of people reminding us we HAD to. FIFTH, we booked a shore excursion to tour forts and a museum. It was severely rushed to say the least but liked the tour. We also booked the hippo water slide (FUN!) but they shut it down nearly 2 hours early! So total waste of money. SIXTH con, we found a big roach in our stateroom. Sadly we had never brought food in the room and this last night I had just brought back a fruit plate, needless to say no so hungry after hunting down a cockroach. Perhaps this is why they discourage room service. I have been on another cruise and ordered constant food, never seeing a roach, big time EEEEwwww NCL! NEVER AGAIN, If I were a first time cruiser I would honestly never cruise again period. Since I am not, it will cruise again... just not be with NCL. Overall not worth what they charge. Thank goodness for Royal Caribbean! Read Less

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