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10 Helpful Votes
Sail Date: December 2016
It was our second time with the Epic and we thought it would be a great idea to spent new year on board. The crew was not polite even rude at sometimes the officers where rude and were apparently a bit tired, the food is almost all ... Read More
It was our second time with the Epic and we thought it would be a great idea to spent new year on board. The crew was not polite even rude at sometimes the officers where rude and were apparently a bit tired, the food is almost all extra charged ( not one price but almost all alla carte also in the Manhattan room) I don't mind this but then the quality needs to be much better. They changed a lot of staff apparently a lot of Romanian,Indian and Chinese crew instead of other European and Philippino crew it makes a big difference. The turkish head of the hotel officers was walking around like a dril sergeant and his french boss was never around. the ship was way to full it was impossible to get a chair by the pool because everything was taken. This ship is there to take your money and don't want to give you back any service. the rooms where not as clean as you suppose to have the balcony was never touched and the glass was dirty all the time in the BVI we where next to the Disney and then you think gee maybe I should have done that one how clean and pretty the spiegeltent show is great, but this ship is getting down in quality fast I could write more negative but i need to work and get ready for a next cruise the Epic was once great no its terrible so no more epic for us. this was not EPIC Read Less
10 Helpful Votes
Sail Date: December 2016
MSC Fantasia Xmas Cruise 2016 We joined the cruise on Christmas Day, arriving at about 0800 from Abu Dhabi airport. When we got to check in at the port we handed over our tickets and credit card so that in a few minutes we got a bit of ... Read More
MSC Fantasia Xmas Cruise 2016 We joined the cruise on Christmas Day, arriving at about 0800 from Abu Dhabi airport. When we got to check in at the port we handed over our tickets and credit card so that in a few minutes we got a bit of paper to say we gone through this process. I thought that this would be it but noted we did not have our cruise cards. Normally this is a one stop shop and you proceed to the ship. Not so with MSC. Our next stop was the obligatory photo before we could get to the gangway. Clearly the revenue opportunity could not be missed and so there was no route around this point and a “No” was not the password to proceed. There were a number of check in desks but only the one photographer so this caused a bit of a bottle neck. NOT WELL ORGANISED After this we proceeded to another desk to have our cruise cards issued. This meant we could now go on board to have our photographs taken again by the security team. However, we could not use these cruise cards for anything until they had been activated. Luckily, MSC have placed two activation devices on board, to which all new passengers would have to go. Once at the activation device it appeared that some passengers were having trouble understanding how to use them and this also caused a bit of a queue. Finally, we were ready to enjoy our cruise, however, our cabin would not be ready until 11:30 (from crew member number 1) but then it would be 12:30 (from crew member number 2) and finally 13:30 (from an announcement). So only 5 hours to wait before we could see our cabin. Still we could sit outside in the hot sunshine with our English winter clothes until then. The buffet was open and so we could get some food and drink (provided you had activated your card). Upon investigation, I found our cabin was ready at 12:00 and we were free to use it, thanks to the cabin steward. However, no baggage had arrived. We waited until 15:30 (7 hours after boarding) and still we had luggage missing. So, I went to see the person responsible, a nice chap from housekeeping who had been dealing with a line of other passengers with the same questions. I was informed that the problem was shore side with the port authority bag screening section and it was out of the control of the ship. I asked the nice man (nicely) to take me to the quayside so that he could show me where the problem was. Obviously, I was expecting to see piles of baggage awaiting to go on board. On the way ashore I was informed that the ship always experiences this problem as the shore staff have to pray 5 times per day and as a result they stop work on a regular basis. However, to my great delight, we bumped into the supervisor who confirmed all baggage was actually on board and had been for some time. It would appear therefore the vessel did have some control over the distribution of the baggage. Our bags arrived about an hour later. Looking at the gangway being used for baggage it would seem that first on meant last to go our as more and more bags were piled up. NOT WELL ORGANISED Having undertaken a great number of cruises and work in the ship safety team for a number of years I was delighted to see that there would be a drill for those passengers joining that day. This drill would be at approximately 20:30 but no fixed time was given. Being so conscientious, we duly followed the instructions on the back of our cabin door and as mentioned on the TV, taking our life jackets (not wearing them) to our assembly point. We arrived at 20:25 ish to an empty assembly point with no crew around, we had not seen anyone on the stairs either. So we awaited and at about 20:32 along came one crew member with a jacket saying “Assembly Point Crew” (or something similar). He had a hand held scanning device to scan our cruise cards and proceeded to do so for the dozen or so people that were there. I did note, that two passengers left the assembly point when their cards were scanned and the crew member had his back to them. More crew members turned up after an announcement from the Bridge stating “For exercise” the rest of the message was drowned out by the cacophony coming from the passengers, crew and announcements in 4 or 5 languages. One English passenger took a handful of cards to have them scanned but was refused as the crew member could not see the other passengers and that they had their life jackets, Hooray. So, one of the group went off and acquired the life jackets. These jackets must have been quite a fashion item in the opinion of some passengers as the ships photographer was summoned to take photo during the drill. Not something I have seen before and not sure it added to the seriousness of the process. But then with so many passengers all talking at the same time it was difficult to hear any instructions. Announcements were made from the Bridge but it was impossible to understand what these were. No one was in control of this assembly point, the passengers were taking no notice and most had their life jackets on (not all correctly) before they sat down. The announcements were in at least four languages and it became difficult to determine what was being said. It left me with no confidence that in the event of a real emergency there would be any organisational processes to control the passengers and ensure their safety. NOT WELL ORGANISED Luckily as soon as the drill was finished it was time for dinner. We had the same table for the whole cruise and so got to know our waiter. This allowed us to make light of him getting my order wrong on three separate evenings and another in our group twice (5 out of seven evenings wrong). We were seated near to the waiter’s station but luckily when the trays were dropped and cutlery went flying it did not cause and lasting damage to my person. MSC have a recommended dress code and this is demonstrated in the daily paper. So, I was somewhat surprised to see one passenger come into the dining room and sit down with an entire table evening dress whilst he was in shorts and tee short complete with baseball cap. He kept the cap on for the entire meal. It is fair to say his whole ensemble was matching Red Bull. Pity it did not give him wings. NOT WELL ORGANISED It was nice on occasion to sit out on deck getting some sunshine. There were mornings when certain areas had been close off for maintenance, this is nothing unusual. However, on one particular day we chose to sit in an area that offered the best sun, taking our positions at about 09:30. At 12:00 the deck crew arrived to inform all the passengers in this area that they must move. So about 40 passengers had to pack up their things and then try to find other sunbeds elsewhere. Needless to say, there were few sunbeds to be had by this time and a lot of sense of humour failure, from my wife in particular. It appears that some maintenance needed to be undertaken and so the deck needed to be clear. However, had the area been closed first thing, then it would have been accepted. I visited the reception desk to ask why this had happened. The nice man told me he had no idea but agreed it was not offering the best service. He took my cabin number as said he would send a message to the Staff Captain. I was to hear back from one of them later that day, surprisingly I did not get any message. Work commenced at about 13:30 and it was good to see some of the crew were wearing safety harnesses, albeit they were never attached to anything. I did take some photos of the in action for the record. NOT WELL ORGANISED Whilst enjoying some sunshine on deck, we decided it would be nice to have a drink, as you do. However, as we were on deck 15 forward of the Aqua Park, it appeared this area was devoid of serving personnel. So, I walked down a deck and aft of the Aqua Park to see if I could have some drinks delivered. When I arrived at the Bar Delle Fontane I was informed that I should be going to the I’Tropici Bar. Failing to do this would mean that the glasses migrated from one bar to the other. After a little discussion, the waitress agreed to come to our location and take the order. I did assure her that were the glasses came from and indeed what happened to them when we were finished was not something I was going to lose sleep over. NOT WELL ORGANISED All in all, the service was not as good as seen and expected on other cruise lines. The entertainment staff on the other hand were simply brilliant. But this was let down by the poor organisational skills and my concerns over the drill. I did watch a second drill in Dubai and noted similar issues with passengers out of control. It seems that in small number the crew are happy to move some from their sunbeds but when it comes to safety there could be another Costa Concordia waiting to happen. I have attached a few photos to show some of the other concerns I had on my Xmas cruise that could be dangerous to the health of the passengers. Having cruised with P&O, Cunard, RCI, Ocean Village, NCL, Princess and Seabourn. I have always expected there to be some sanitizing police at the entry to any food area. The hand sanitizers are vital to prevent the spread of Nora virus. Normally there is at least one crew member to prevent you getting access to the food area without using the gel. This is not the case with MSC. As you can see in the photo of the entrance to the buffet the machine is put to one side and there is no one ensuring it is used. Whilst sitting near the entrance I would suggest up to 90% of the passengers (and Crew) did not use the machine before getting into contact with food. On two occasions I did report the fact that the machine was not working but no action was taken. In addition, MSC seem to have the policy of preparing food such as hamburgers, hot dogs and fries well in advance. This is in another photo. However, I noted that this food is left for long periods and at no time did I see anyone measuring the temperature to ensure it was safe to eat. In fact I did try a burger and fries to find they were both warm and not hot but also very dry. Finally, I was surprised to see the way in which MSC advertise their drinks packages. Promoting irresponsible drinking to get the best value for your money. All good stuff. Read Less
12 Helpful Votes
Sail Date: December 2016
Firstly a bit about us: we are 45 (husband and wife) who loves to travel and cruise, we are not hard to please people, we like the beach, we like to drink a little, we normally cruise as a couple but sometimes we cruise as a family (with 2 ... Read More
Firstly a bit about us: we are 45 (husband and wife) who loves to travel and cruise, we are not hard to please people, we like the beach, we like to drink a little, we normally cruise as a couple but sometimes we cruise as a family (with 2 kids currently 19 and 21) and sometimes with our friends. We live in Australia but we were born in Portugal and Brazil. This was our 7th cruise. We booked this cruise 10 days before departure, it was a last minute decision we booked the last cabin available being an inside cabin (1055 level 10) and we paid AUD$5,900.00 for it. I have heard hat Celebrity was on the same level as Princess Cruises (we cruised with Diamond Princess and we really liked the ship and the service) and a level higher than Royal Caribbean (we did Radiance, Rhapsody and Voyager) so I was expecting a beautiful ship,with great amenities and outstanding service. It was a Christmas, new years and my husband birthday. Because we are Paltinun level on RC (almost emerald) we had the "Select" tier on Celebrity. Upon arrival, around 3pm, we boarded without any delays or queues, as almost everyone were already in the ship. We went direct to our room. The room was a good size, and good set up, the only improvement would be a nice picture frame or a mirror on the wall opposite the door to give some focal point as one opens the door. The shower whithout the curtains was a big relief, and the best bathroom i've had on a cruise. The only thing we found on our room was a print out with some "special events" for the select members. On the day of those events no invitation was sent to the room so its easy to forget and miss those events. My husbands birthday was during our cruise and nothing was said or given, not even a card saying happy birthday, not a cake or no one wine him a happy birthday. Very disappointing. The ship was on its full capacity, and we noticed it on the pools, and during lunch and breakfast. Breakfast closes at 10am and with only 2 hours to serve breakfast for over 3,000 it was a dogs breakfast, queue for bread, queue for eggs, queue for everything. Same history for lunch. The food was not presented in a nice way, it was like they were feeding the army, bland food and not very nice to look at, no decorations. The hours of service should be increased when the ship is full to accommodate and serve everyone in a nice manner. The lunch was supposed to end at 2.30pm but they start removing the trays around 2.10pm and all is removed but the pasta and pizza only after that. We tried the main dinning room for two nights but the food was not special, and we decided to have dinner at the buffet. The seating area isn't big enough to accommodate all guests during meal time. The only time one could use the buffet wihitout having to fight or queue for food was at dinner time when most guests where at the min dining room. The entertainment was a hit and miss, and we did walk out on few show and didn't turned up for others. With only 3 swimming pools, one indoors for the oldies. And 2 outside with the children taking over was not possible to use it at all. One of those outside pools should be for adults only and the other for the kids. There isn't many activities happening and after 11pm the only option is to go to bed, because there isn't anything to do. The ship is okay and being a new ship to should be stunning. The excursions where very overpriced. The Captain was the best thing on the ship, Captain Tesos is a people person and e is always around the ship and happy to have a chat and take photos. I wouldn't cruise with celebrity again based on my experience. Read Less
2 Helpful Votes
Sail Date: December 2015
Wish I could choose no stars. Half the ship sick as no sanitisation policy, sloppy management (Italian and S. American majority) art auctions...painting and easels all over our muster station, no checking of tender and shuttle bus tickets ... Read More
Wish I could choose no stars. Half the ship sick as no sanitisation policy, sloppy management (Italian and S. American majority) art auctions...painting and easels all over our muster station, no checking of tender and shuttle bus tickets so a free for all and chaos. Thankfully, no accident or it would be worse than a Costa disaster. Library not there...empty shelves! .. (Do not make money so took them out). Entertainment programme dire, as just hard sell all day... Promoting the spa, Effy Diamonds, shops....you name it. Anything interesting was lumped into the first hour so all day could be 'open your wallet'. Christmas and New Year very poor. Atrium is social centre...not big enough for such a big ship so pictures look good......but majority of passengers cannot see/hear/dance/use. Three days at sea and we left ports at 4.30pm?????? Could not see what we wanted....yet next port only four hours sail away?? One port was San Martin, a disused sandy area with NOTHING there......and they had the audacity to charge $16 each to be shuttled ten minutes away to a tiny resort....no taxis to do it yourself. Only there to pick up Macho Picchu excursions and cheaper than staying in Lima.....money, money money taken with no thought of the other passengers....the majority! Lots MORE but needless to say NEVER AGAIN ON PRINCESS. Check their history of diseases! In Nicaragua we had our temperatures taken as we left the tender....'"this ship has a bad record....we do not want here"!! NO sanitasation getting back on and folk going straight to eat at the buffet and restaurants...again sanitisation optional!!!! TempeLong delays getting off in places as immigration checking the loads who used the doctor...same numbers self medicated so iver 700?? Theatre was a cacophony of coughing, sneezing and spluttering but authorities NOT sanitising or cleaning banisters and denying any problem or sickness.......AWFUL! Think Carnival is now pushing money, money money.....so will not be using the other lines under their umbrella. Woukd rather sail, .....enjoy .....and survive!!! Sailed for forty years and this was the WORSE cruise, ship, management, sickness incidence numbers and programme/port times etc. Nightmare 31 days. Read Less
3 Helpful Votes
Sail Date: December 2014
Hello We choose to try out the Quantrum as it Is a Brand new ship and came with a lot of Hype . Our History ,this was our 31st Cruise and our 4th with RCI ,We've cruised with all the popular Cruise Lines NCL, Cunard, Holland America, ... Read More
Hello We choose to try out the Quantrum as it Is a Brand new ship and came with a lot of Hype . Our History ,this was our 31st Cruise and our 4th with RCI ,We've cruised with all the popular Cruise Lines NCL, Cunard, Holland America, Celebrity, Carnival, Princess. We always book at least a balcony cabin ,and have cruised in suites ,and owner suites if the deal was right . Almost all of our previous cruises have been in mid sized ships 1700-2200 passengers , this was our first experience on a "Mega" ship. We booked a balcony cabin on deck 9 mid ship , I was not impressed with the size of our Cabin and the bathroom ,very narrow, no table for in room dining, if chosen , But very adequate storage ,I found a lot of annoying features , you had to insert room card in slot for lighting to work,[Trick you can use any creditcard sized card] TV selection was very pitiful , unless you wanted to pay 12.00 to view a movie, Our room only had 2 110volt outlets on the desk . No 110 outlets in bathroom and very limited counter space. You had to request stuff like shampoo, Ice and ice bucket ,bath ropes, no coffee table to set any room service tray on . Mass confusion is about the only way to describe all the problems with this ship and crew ,Problems with restaurant reservations from day one ,we didn't know you had to book all restaurants separately ,so we were stuck with 8.30 dinners ,but people with 8.45 or 9.00 would show up early and be on line in front of you ,very annoying . ended up finishing dinner sometimes as late as 11.00pm . Food in the "free" restaurants was O.K. nothing spectacular ,The buffet was good for breakfast ,but very crowded, with fairly long waits on the omelet lines ,Coffee was good and always available. The Northstar ,You had to get on line at 9.00 am [or before] to sign up for a morning or afternoon ride . but they had problems with it numerous times ,so many rides were cancelled .Bumper cars were fun ,and the lines moved quickly . Now I,m kind of a low tech person [still have a flip phone] and this is supposedly a high tech ship ,all the waiters have I pads ,although almost everyone I talked to was having problems with email and text. I turned my phone off as soon as I got on the ship ,the way I look at it is I'm on vacation and I don't want or need to be in Constance contact with anybody. The ship is very nice and has a adequate amount of elevators ,Although at times 2 or more were out of order . Here's some of the Pro's love the Bumper cars North Star [when it's operating] Atrium Café [excellent tasty sandwiches] Most employees helpful [put seem to be limited by paperless systems] Very clean modern ship Embarkation was the easiest and fastest of all our 32 cruises Price match on port liquor stores [bring proof] Excellent room attendant Donny Campbell Very good sound proofing cabin Here's some of my Con's Lines longer than I'm used to on smaller ships Pricey Drinks More salt than needed Smaller than average stateroom Definitely geared toward technology[ unless this is what you want] Blackjack uses 8 decks Paperless can be annoying at times Stressful because of the Dynamic Dining and long waits RCI Quantrum Is a Beautiful ship, but not for me I prefer smaller ships with set dining times [early/late] I probably wouldn't cruise on her again .We had a good time but found it stressful at certain times . I'll still sale with RCI in the future ,we already have a future Cruise booked on the Grandeur .Mega ships, and Dynamic dining are not for me.     Read Less
Sail Date: December 2014
I booked this cruise on opening day of reservations a year and a half ago and could not wait to experience the WOW ship. I am a Diamond cruiser with RC and had such high hopes.  Just got off the Christmas cruise to the Bahamas and I have ... Read More
I booked this cruise on opening day of reservations a year and a half ago and could not wait to experience the WOW ship. I am a Diamond cruiser with RC and had such high hopes.  Just got off the Christmas cruise to the Bahamas and I have never written a review before on any cruise but could not hold back my disgust and disappointment and would like to share my experience so that maybe someone else my not feel the same disappointment. Dynamic Dinning was an absolute bust. I made the dinner reservations online months ago after my final payment was made, and none of my reservations were honored. On day 1 I had reservations for Silk at 645PM and arrived at 630PM to find a long line of guest that all had reservations as well and no seating available. After waiting in line for 1 hour I walked to the front of the line to ask the host if there was a reason that we were all still standing in line. I was informed there was no more availability for that evening and they were very sorry but perhaps my party of eight may enjoy the buffet for that night since all of the restaurants were full and they could not honor the reservation that were made online. RESERVATIONS what a joke. So I thought to get smart and confirm reservation for all of the other 6 nights only to find out that all of the restaurants were now booked for the rest of the cruise. I offered my print out of reservations made online and asked how this could be possible and was informed that "the system could not recognize reservations made on line". I informed them I am a Diamond cruiser and the rest of my party were all Diamond Plus and then was given the option of coming each night at 530 PM to the restaurants that we booked and they would accommodate our part of 8. I took this as an olive branch and we showed up each evening only to find all of the other people they told the same thing as well and waited in line each night for seating. The food was NOTHING like any RC cruise I have ever taken before. Food was tasteless and service was very poor. One night in the Grand we waited 1 hour for appetizers and another hour after the appetizer for the main meal only to have our plates taken right out from under the fork without having finished so "we could start to enjoy our very special dessert". We were never offered a cup of coffee with dessert (any of the 7 nights) because "others were waiting for a table". MAYBE if we did not wait 2 hours for the main dish- tables would move quicker or if they had an assistant waiter things may run smoother. The buffet was no better. The round serving dishes were often empty. Any other RC ship I have been on replaced the empty serving trays as soon as they were empty. One morning for breakfast I walked the entire buffet and could not find a station that was stocked with clean plates and silverware-all were EMPTY. I asked a server in the buffet station if plates were coming and was rudely and sarcastically told "please be patient" so I patiently waited 10 minutes for a bowel and proceeded to the oatmeal (the 1 thing I enjoy each day for breakfast) to find that it was EMPTY and that I would need to be PATIENT or "COME BACK LATER" This was not a WOW.  I will give props to the fresh baked cookies they were very tasty but that was the best food to be found on Quantum. One last comment for the buffet, I asked a staff member for a cup of coffee as she walked past my table and she pointed to the drink area to get it myself and just walked away. All other RC ships always had people walking around to fill water and coffee. This is a true buffet of get it yourself. Don't expect any service here. Forget reservations for the show as well. I booked them all in advance online but once again nobody at the door checking so it was a free for all each night. No section for Diamond seating(if there was any it was over run and nobody checking) but there was always a little extra standing room only-not a WOW. I will give credit to the bartender at the open air pool he was the only staff member I saw with a smile and greeted each guest with that same smile every time I went there. I felt the ship was very under staffed and nobody providing the service I have enjoyed in the past. Why work for a tip when it is now guaranteed. Guest services had rude and ignorant staff when I went to complain. The ship was beautiful and the bionic bar (small and packed) was something to see. The solarium pool was also beautiful but full of young children splashing and yelling in the hot tubs even though this was to be for 18 and up (once again nobody checking). I actually left the solarium and went to the middle covered pool for a little quite time and found the seating there to be comfortable and quiet to read a book. The diamond lounge was also nice but I could not enjoy it or my complementary drinks because I was standing in line for dinner each night and did not get out until after 8PM so no enjoying the 3 complementary drinks at the bar either. RC is planning to change over all of the ships to Dynamic Dinning and I do not see this as a good thing. I like having the same waiter that knows what I like to drink each night with an assistant waiter and a cup of coffee with dessert and not having to stand in line for 1 hour for a table. I like the perks of loyalty like the diamond lounge and reserved seating for diamond members for shows and my coffee refilled at the table in the buffet. If this is the future of RC I may have to "Get out There" and pledge my loyalty else where and I do not think I will be alone. RC has given up on service for the I fly. The only thing I see flying are the loyal frequent cruisers.   Read Less
Sail Date: December 2014
I am mid 60's, wife late 50's, this was RCL cruise 14 of 63 past cruises. Started 1984 seen plenty of changes so it wasn't just that cruising is changing. This is simply changes that change the whole previous concept. ... Read More
I am mid 60's, wife late 50's, this was RCL cruise 14 of 63 past cruises. Started 1984 seen plenty of changes so it wasn't just that cruising is changing. This is simply changes that change the whole previous concept. Embarkation: Looked like scene from Walking Dead series. You know all those confused bodies walking aimlessly looking for that one still alive person. In this case designated by someone with a table. Security stations no distinct lines so just kind of push your way up to a conveyor belt. We were there 11:00 our " appointment time " though have no idea why they even have those. Was not relevant to anything that I noted. Finally through detector finally find tablet person. Waited for 10 minutes for her to complete people then had to assert that I was indeed the next in line. My pic came up wives did not, oops never mind system down and off the floor she walks. We were lucky though we got the infamous GREEN STAMP. No stamp not checked in. Numerous people hunting the GREEN STAMP since their tablet person could't complete process. The 10 minute touted check in, 45 minutes from luggage drop to up escalator. Sailed from old terminal on Explorer in October was quicker and easier even with buses. You need desks, you need lines, you need procedures Bayonne! Tablet people walking may work for 2 day 1000 pass trip, 4,800 plus pass sailings, not so much. They did have some podiums but again no designated line and confusing signage. Also would okay with 45 minutes from luggage to onboard EXCEPT they are the ones claiming 10 to 15 minute time frame. CABIN - 13620 - Seapass on door other in cabin with WOW bands. Seapasses worked bands needed to be reprogrammed. This is 13th deck superior ocean view with balcony. Cabin itself very well appointed with storage etc. Any card will work in power slot to turn on electricity in cabin. We used a Princess sea pass left it in no problem. NOTE if you pull card when you leave and kill power OUTLETS still live if charging stuff thankfully. NOTE They are not kidding when they say balcony door must be closed or AC goes off, in fact door must actually also be in locked position. Yes you can place it in locked position from outside. It is not locked from entry just locked from movement. The handle has a chip in it which means door must be fully closed and handle rotated or no AC anymore. Cabins in midship area are covered by an overhang which is three times the width of your deck. That overhang is also the steel plated floor for upper outside decks. It is what males the upper pool decks etc so wide. However plan to never get sun and also plan to get up early. They put out deck chairs around 6 am most mornings. You will know by the first bang which sounds like Thor's hammer hitting the steel deck. That will last about 30 minutes. I can almost sleep through anything and usually enjoy ship sounds, this, not so much. You would have thought someone would have considered a little sound proofing material. The deck arrangements are odd in that from my balcony you have a great view into all the foreword and aft balconies as many actually face you. You would have to take a look some pics of the ship to see what I mean. Our Cabin steward Marcia Brown was a highlight of the accommodations providing anything asked promptly and always there with a pleasant good morning etc. You do have to ask, even ice bucket is by request. They actually have a sign in room, ice by request only. If you don't see it ask for it like shampoo etc. GOOD THINGS: staff though obviously overworked always pleasant. TWO70 area and Cafe a highlight, really liked getting paid coffee and complimentary breakfast items there. The shows Mama Mia and Sound Odyssey great. Ripcord by IFly great! Food itself for most part very good, liked buffet food offerings and design, plenty of seating etc. Sadly not much else struck our fancy. OTHER - Solarium section usually a favorite with us not so much. Thought absolutely a gorgeous area appearance wise it is fully enclosed felt stuffy and had a noise undercurrent that was very odd. The pool falls, low background mood music all made for some kind of ambient low level noise that made it hard to talk or even concentrate to me anyway. The other indoor pool area better and opens to air to some degree. The open pool was great but this for me was because no bands or activities going on. That would certainly be a downside to many I would think. No real problems with tech. Yes the WOW bands both had to be recoded to work, don't like them anyway. Elevators large and running well most times. Some small problems like only one side of buttons worked at times in some, nothing major. Others must have had some levels of problems because Guest Services was very, very busy first couple of days. We went only to get wires WOW band recoded. NOTE if Diamond etc concierge can do it from her terminal. DINING - I won't go way into it certainly being covered. We hate it, no middle ground. From being pretty much forced to eat at some pay restaurants, menus just not large enough in each to make staying solely with complimentary ones. If you do not have reservations made already when come onboard you will have problems if ship is well booked. Non reservation lines LONG! Some wait even with reservations. I found it interesting that in Paid CHOPS if I wanted lobster still even in extra pay it is extra charge $21. If I wanted better aged steak $18. Most of the issues have been well covered. Come on in extra paid restaurant Jamiees Italian ( the best one by the way ) 2.95 for American coffee ( not speciality ) really pay extra each and still you are going to chafe me for the coffee because brewed? In Chops it $8 speciality coffees if not just instant syrup junk coffee? REALLY! Waters over stressed and they will tell you IF no one is around that they hate system. Nobody is happy. We shall see. MAKE reservations online!!! Many evenings no reservations were told come back at 9:30 last seating. We had one day with no reservation wound up eating dinner in the buffet. ENTERTAINMENT: obviously they are doing some great stuff but again I caution you make reservations online. Maybe some of these 2 day early sailings with 1000 people did't have lines. We had 4,800 something on board everything was a line almost. Even with multiple showings the theatre can't hold everyone wanting to see a show. Here's a problem, reservations go in first. SEAT HOLDER BEWARE. So reservation people go in, some people sent one in tell them hold 4 seats. We all now how that works, BUT, new game. 150 people without reservations standing in hallway 45 minutes until opens to all. they enter to claim the 50 unoccupied seats. Seat holder says no those 3 seats are taken they will be right here. Well guess what after waiting 45 minutes in line no one wants to hear you are saving seats. A couple near physical confrontations witnessed personally, a few hot words exchanged. If you have reservations all go at same time or risk a problem. We did not get to see 270 Star whatever show no reservations available though tried early but online didn't allow me to. Since that is a small venue we weren't going to even try to wait on non-reservation line because doubtful would get anywhere near a seat. No matter what a pain make your reservations for food and entrainment online. Most everything spoken for by end of first day I would bet. We will never sail Dynamic Dining ever again. I will go land resorts first!!! Service and uniqueness of main dining waiter relationship etc lost. We like meeting table mates etc. This is just like eating out at home, so why bother getting on something that rocks in bad weather? Bumper cars, cute, after waiting for 45 minutes then getting 9 minute ride would you bother to ever go again? Same with the Star, unique once, after that going to stand on line for an hour to do it again? Robot bar, everyone seemed to agree that was just a wasted space. Roving Bar service near non-existent by the way. Most part plan to bar and get your own. Maybe because many already paid for drink plan why make it easy? ROOM SERVICE: we only do the rolls and coffee so didn't pay for hot items. But complimentary juice, no idea what that was orange fissile water or something nothing like any juice. Even tried carrot juice...still I am not paying $4 for a glass of real juice. Read Less
4 Helpful Votes
Sail Date: December 2014
We were very excited to join the royal loyal following of RCI only to be met with disappointment after disappointment on this, our first (and possibly last) cruise with RCI. This was not only the Christmas cruise but it was our honeymoon ... Read More
We were very excited to join the royal loyal following of RCI only to be met with disappointment after disappointment on this, our first (and possibly last) cruise with RCI. This was not only the Christmas cruise but it was our honeymoon as well. A few highlights: 1) Our a/c was not working properly and our room never fully cooled. They tried to fix it - once - but it did little to alleviate the problem. Actually, the whole ship was overheated - we were sweating at dinner, walking in the halls and for SURE in the un-airconditioned elevators. 2) Service was sub-par. Our server was exceptionally awful and rude and eventually just 'left the ship' when we docked in Jamaica (his home country). Room service attendant sighed at me and argued with me (claiming they had NO salads with chicken on them, which was untrue and she later realized), etc. 3) Food was disgusting. Greasy, bland, cold....even the 'grilled' chicken left a grease film on our plates. They also close all dining options at 9 unless they're paid restaurants, and the room service menu is very limited. 4) Limited hours - of everything. Instead of a carefree vacation we felt strapped to timetables the whole time. 5) The TV booking system didn't work correctly which caused us to miss our excursion. 6) Little decoration for Christmas on this, the Christmas Cruise. The best part? Disembarking was quick with the self-serve option. All you have to do is schlepp your own stuff and have a US Passport and you're homefree! Read Less
Sail Date: December 2014
Took the NCL Breakaway on a Xmas cruise with wife and kids. Ship is big and it is nice but that is all it has going for it. We have been on RCL, Holland America, Costa, Carnival and NCL. First lets start with the food if you eat in the ... Read More
Took the NCL Breakaway on a Xmas cruise with wife and kids. Ship is big and it is nice but that is all it has going for it. We have been on RCL, Holland America, Costa, Carnival and NCL. First lets start with the food if you eat in the main dinning ( free ) food to me was not much better then hospital food we heard lots of complaints about this. The pay restaurant's food is better so if you go try them out. I don't think you should have to pay to get a good meal when you are putting out a lot of money in the first place. We could not wait to get off the boat in FL and Nassau to get a good meal. We had problems in the kids arcade with games that where not working and getting charged for them this was a big fight with them so watch out if you play in arcade. Plus games are expensive in arcade $1.50 to $2.00 per game for the kids I think this is a rip off. They messed a bunch of our photo's up also and wanted to charge us to fix them. Everything with them is about the money and that's it, No personal experience and I found a lot of the crew to be rude. Maybe this was because it was the Holidays and they wanted to be home but still if you are paying you expect better. So if you ask me I would not sail NCL go with a better line even if you pay more it will be worth it. Read Less
Sail Date: December 2014
The restaurant seating "TEAM" needs to take their work a little more serious. You don't seat two English speaking people at a table with six Chinese speaking people. And if the "TEAM" was too busy overlooking names ... Read More
The restaurant seating "TEAM" needs to take their work a little more serious. You don't seat two English speaking people at a table with six Chinese speaking people. And if the "TEAM" was too busy overlooking names (Italian vs. Chinese), then the waiter should have picked up on the situation and rectified the arrangement. We ate in the buffet for the remainder of the cruise. Food was sub-par, especially the beef, and not only in the buffet, but the main dining room also (I ordered the prime rib on the first night of the cruise). Buffet was about as organized as a soup sandwich. Had to hunt for everything I wanted on my plate. Meat in this line, potatoes in that line, veggies somewhere else. The so-called "Cruise Director" is pretty much skating. Not much planning, considering this was a Xmas cruise. A first year Arts & Entertainment student could have planned the five day cruise much better. This was by far the worse cruise I have ever taken, and to think that it was a Xmas cruise was even worse than worse. You people are billed as a five star cruise line...welllllll...that's just a bunch of bull. I've taken many a cruise with a lesser star rating that far exceeded my expectations and would make your outfit pale in comparison. I paid for a premium brand and got stiffed. That won't happen again. On a brighter note, the ship was very clean and bright. Casino....Wife and I playing identical slot machines...cruise cards inserted in each...mine wasn't giving nearly as much points as my wife's, even though we started off with the same amount of money and had equally won/lost the same amount of money when I called a floor mgr??? to inform him something was wrong with the machine/s. He looked, agreed, walked away and was never seen again... We will never sail with Celebrity again. They could care less about the customer. It's all about profit. Read Less
3 Helpful Votes
Sail Date: December 2014
I have just returned from a Christmas cruise on Voyager of the Seas to the South Pacific To say it was a disappointment is putting it mildly. The food in the main restaurant was of such poor standard that most people opted for the ... Read More
I have just returned from a Christmas cruise on Voyager of the Seas to the South Pacific To say it was a disappointment is putting it mildly. The food in the main restaurant was of such poor standard that most people opted for the Windjammer buffet (half of the seating was closed off nearly every day) and was closed from 3pm to 6.30pm. The menu hardly changed for the whole cruise and there was no special menu for Christmas day at all. Breakfast was always the same. The temperature of the hot dishes was nearly cold most of the time. The queue for espresso coffee (to be paid for) meant a wait of over half an hour sometimes. There was no provision for specialty morning or afternoon tea. The lifeboat muster on the embarkation day was a laugh. The crew checked the cabin off but did not cross off the number of guests in each cabin. Hopefully in the event of a real disaster the system would have improved. This is my eleventh cruise and the first with Royal Caribbean and will be the last with them. Embarkation procedure worked efficiently probably because of the online checkin. Debarkation was efficient, probably because everyone was anxious to get off this ship. Read Less
2 Helpful Votes
Sail Date: December 2014
Recently, my boyfriend and me took a Carnival cruise on the Paradise during December 22-27 , 2014 . I was thinking , it's would be a perfect little vacation getaway. Usually we book balcony cabin, but this time we had inside cabin( ... Read More
Recently, my boyfriend and me took a Carnival cruise on the Paradise during December 22-27 , 2014 . I was thinking , it's would be a perfect little vacation getaway. Usually we book balcony cabin, but this time we had inside cabin( booked cabin 2 weeks prior cruising) . Instead my boyfriend got very sick ( we think , from poor air circulation and mold ). We complained for 3 days, that it's very hot in the cabin, only on day 3 did the technician finally unscrewed the air vent, witch was full of mold and solid black in color. In fact, most everyone staying on the empress deck was sick and coughing like my boyfriend. With regard to what is supposed to be the reason we all cruise (the superb food) Carnival Paradise's food was simply awful. Specifically the eggs were not real (seemed to be made from powder), the coffee and tea were not brewed. They both were made from syrup and water and tasted horrible. The juices were not made from juice. They use Vitality which is more like a juice drink full of added sugar. The ship was dirty and proper sanitation procedures were not used. Servers not wearing gloves and taking dirty plates away and serving food right after without cleaning hands or wearing gloves. Needless to say we would not recommend the Carnival brands and will never book with them again. They want to charge full price and provide 2nd class service. Read Less
2 Helpful Votes
Sail Date: December 2014
MSC is new to the US market. The staff are rude and their systems and processes are dysfunctional. Ex: Key cards for the room stopped working 6 times for 1 person in our group and 4 times for another. Food: horrible quality. The waiters ... Read More
MSC is new to the US market. The staff are rude and their systems and processes are dysfunctional. Ex: Key cards for the room stopped working 6 times for 1 person in our group and 4 times for another. Food: horrible quality. The waiters are very nice and attentive. We were treated like 2nd class people. At dinner our friends were told they were were sitting at the wrong table. 4 staff members came to the table and raised their voices that they were at the wrong table. This was their 5th night sitting at this table. The table number corresponded to the table number listed on their card. They showed them and told the staff that the conversation was over. We were in a SUITE. All this meant was we had a bigger room. No robes, slippers. Nothing extra. The hangers were from the dry cleaners - all metal (a few were wide plastic). We were given one bar of soap for the basin to wash hands and no soap dish - just sat on the counter. Had to ask for wash clothes and it was like pulling teeth to obtain them. Only 1 pool towel per person. Used for the whole cruise! Lose your towel - $25 charge. Here is the BEST! We wanted an all inclusive beverage package - $300 for the whole cruise for two people. So we signed up. Had to go the next morning to get our sticker put on our card that kept not working. Went to obtain sticker - told because we have 2 cabins we must all have the package. The others occupants were underage. We were not going to pay so we said cancel and we purchased their "coupon" program for $90 for 15 coupons. When we received our final bill - the all inclusive charge was on our statement, plus the coupon charge! Back to the reception desk. Spent more time at the reception desk then dancing in the club. ID cards kept not functioning as we left the ship to go to shore or get on the tender with 100's of people waiting behind us! AWFUL DON'T GO ON THIS CRUISE SHIP!!!!! Read Less
Sail Date: December 2014
Living only an hour from the port, we look forward to our Christmas Carnival cruise, however this year's cruise may well be our last on the Elation. Since we are platinum cruisers, this was probably the smoothest embarkation and ... Read More
Living only an hour from the port, we look forward to our Christmas Carnival cruise, however this year's cruise may well be our last on the Elation. Since we are platinum cruisers, this was probably the smoothest embarkation and debArkation process of all our cruises. Unfortunately, there aren't many other compliments I can give about this cruise. Evidently, with the recent "upgrades" to the ship, cruisers have limited controls over cabin temperatures and no controls over airflow in the cabin. After contacting our cabin steward a second time, we were told the cabin temperatures are kept between 71 and 74*. Only once during the cruise did I notice anything more than minimal airflow through the ceiling vent. We decided to try "Your Time Dining" this cruise. Unless you arrive at the dining room near the beginning of end of the dining room opening, you will likely be given a pager to notify you when a table is available. Our wait was anywhere from :20-:40. Not a problem, just be aware and plan accordingly. Service in the dining room was definitely lacking on this cruise. Our first night, Randy was our server...he was terrific! Thereafter, service was slow, to the extent that food was cold and servers seemed to disappear. At brunch on our last full day, it took :30 for our server to bring bread to our table, the tomato soup was barely room temperature, and the pork chop was cold. For supper that night we requested Randy. In hindsight, we should have done that for the entire cruise. Our cabin was on the Empress deck below the galley. On the first and last night, we were awakened by crew in the galley at 3 a.m. It sounded like they were dropping plastic buckets on the floor. After being awakened the first night, I slept with ear plugs, however I couldn't do that on the last night because I needed to hear the alarm in the morning. This was our first time getting off the ship in Progresso. It was a short 2-3 minute walk to the bus stop and a :15-:20 bus ride into town. We decided to have lunch at a downtown restaurant. The food was pretty good and the prices were reasonable. With weather threatening, we decided to get back to the ship, so we didn't do much walking around. I don't think we missed much. Progresso seems to be a very poor town. Having been to Cozumel before, we decided to stay on the ship. We did enjoy the Christmas sing-a-longs in the atrium and Christmas trivia games near the Drama Bar. I don't remember these on previous cruises to the extent they occurred on this cruise. Unfortunately, unless things change, we won't be sailing with Carnival next year. It might be time to give Royal Carribbean a chance. Very sad. Read Less
Sail Date: December 2014
We have cruised other cruise lines but heard that Celebrity was top notch. We booked Concierge Class on this ship and were assured a butler and preferential treatment.( It was our 20th anniversary). From the moment we boarded it went down ... Read More
We have cruised other cruise lines but heard that Celebrity was top notch. We booked Concierge Class on this ship and were assured a butler and preferential treatment.( It was our 20th anniversary). From the moment we boarded it went down hill. Our room was filthy. We had to request it be cleaned twice! No butler service or preferential seating promised. We could not get traditional dining as we were told it was full. However, each night over 100 seats were empty and available. Configuration of the cabin was such that the bed was in the middle and had to almost crawl over bed to get to the couch, balcony, make-up desk with mirror, The food was honestly so poor that two nights we went upstairs to the buffet and had pizza. One could not use the sauna or steam room without paying each time even when one took a class or used the gym. We could not even get a light fixed...and add insult to injury they painted our balcony the morning of our last day! We were never asked or told..we were just greeted with a sign "Wet Paint" . Due to this we had no use of our balcony our last day/evening. The shows were not very good. If you think I am a cranky complainer the others we met on the ship had worse experiences! Each encounter with other passengers were worse and worse. One person could not get seated for dinner new Years Eve and was told "there was no room. Sorry" Another couple told us their room had to be scrubbed for 1 hour due to the filthy condition. Another told us about their door coming off it's hinges on her! It just goes on and on. Sadly, any screw up was greeted by chocolate strawberries to the point I just left the 5th dish of them outside the door. There were certainly ways to make things better. After 1 day, the strawberry plate got old. The employees seem trained in "no" and "can't" on ANY issue even the smallest. The captain was busy being a comedian, playing volleyball and game show host. This detail may seem trivial but I would prefer my captain to head the ship and it was operating poorly. Constellation is an old ship. There were many things that could be done to improve the food and service. This is not going to happen. Please pick another cruise line or at least new ship! Read Less
Sail Date: December 2014
We were so disappointed in our cruise with Thomson at Christmas 2014 around the Canary Islands. We have cruised many times with Thomsons, last Christmas was great on the Celebration, but this year was a shambles. We were on the Majesty a ... Read More
We were so disappointed in our cruise with Thomson at Christmas 2014 around the Canary Islands. We have cruised many times with Thomsons, last Christmas was great on the Celebration, but this year was a shambles. We were on the Majesty a year last February when 5 crew members were killed, (so we know the ship) as you can imagine this was very upseting for us at the time. However I can only sing the praises of Thomson in dealing with us as passengers then. Our evacuation of the ship was done with military procedure, representatives from our home area were flown over to the ship to aid us to understand what was to happen. This was a very thoughtful endeavour to reassure the passengers. This is Thomsons at its best and the one we know and love. Unfortunately this year it felt as if someone had lifted the ship up, shook it, dropped it, and it all fell back wrong. There was so many things we were not happy with we do not know where to start. We will try to list what was not right about this cruise??? * our flight.. not that impressed with Thomson planes and the new way of having to print off our own boarding passes. This leads to having to pay for seat that suit us. * we landed in Gran Canaria at 5pm did not leave the airport until 7pm ( we had left home at 8am) when we got on board no one seemed to know where our 'boat drill' was to be held, we were sent every where only to be told not here. this was not good after a long delay at the airport of 2 hours waiting for our laggage to be recovered ( Thomson plane) * £15 per week for the safe, not good *then a bit of food on deck 10 not good, too tiered to complain. *the cabins were small and tired, the towels were old grey and threadbare * weather bad to start ( not Thomsons fault) got better latter in the week. * there were plenty of sunbeds available if you were prepared to help yourself and find a sunny spot on deck. usually the sunbeds are waiting for you but on the Majesty they are stacked high and not easy to get at, and we are 68 and 66 years old and arthritic. * there was no shuttle service available and for somewhere like Funchal its a long walk into the centre and we both suffer from arthritise. * because the facilitis are old, the cleanliness was hard to maintain There was a bout of Norovirus on board a lot went down with it. The public toilets were old with broken waste pipes. There was no sanitiser available either inside or outside the toilets different to other ships we have been on. * the food was poor not much choice and not hot, Christmas Gala Dinner was not much better did not feel special. *the cabins were small and tired. The towels were grey and grubby. and the room smelled odd. * the cruise was a total waste of money, and being Christmas it was not cheap. *the staff lacked interest, and on occasions, quite rude. We asked the head waiter, in one of the restraunts one night, if we could have a table for two, we thought he was quite rude telling us, why don't we sit with others and make friends. We have family and freinds a plenty at home, this particular night, we just wanted some peice and quiet with some quality time together. How dare he dictate to us what we should do and make us think we were being awkward. * there did not seem to be any organisation or management. One hand does not know what the other one is doing half the time. * we were in cabin 3045 and the cabin staff were very good concidering what they had to work with, our dog has better towels, but the staff kept changing them. * entertainment was average. However the MOULIN ROUGE was very good but the Beatles were terrible. The comedian was good but we are elderly not suitable for the younger passengers. * I could go on with this list, but the Majesty has had enough of my time. best thing to do with this ship is to scrap it. * we are suppose to go on a Thomson cruise again to the Caribbean in April 2015, and however we have only put a small deposit down so far, and before we part with more money, we require a satisfactory answer to this complaint. Yours Truly Mr & Mrs I Watkin   Read Less
1 Helpful Vote
Sail Date: December 2014
Checking in was a breeze. Luggage delivered pretty quick. Went to room, aft balcony and found the air not working, empty wrappers behind drapes, along with sticky straws next to safe. Spoke with our steward and was told he would put in a ... Read More
Checking in was a breeze. Luggage delivered pretty quick. Went to room, aft balcony and found the air not working, empty wrappers behind drapes, along with sticky straws next to safe. Spoke with our steward and was told he would put in a work order with his supervisor for air, We waited and waited and waiting. Finally hubby went down to front desk and was told they did not do much in the way of repairs when the ship would be leaving port. My husbands response was "then just tell me when it will be done, because if you cannot get this fixed, i may as well disembark (and he was serious). Food; we tried La cucina has spaghetti carbonara (more like alfredo & was supposed to have pancetta, not that i could see) Minestrone soup, no flavor. Hubby like the osso bucco. Cagney's steakhouse, was continually told the chef was finishing up our order, only to receive lukewarm steaks & congealed gratin potatos, It was not even crowded. Skyline I had ordered a sirloin steak that i could not even cut (seriously) Buffet was ok had choices, but pretty sad to travel all that way and live on pizza. I traveled with a party of 6, They all felt the same. John adams coffee bar was good, but sooooo slow. I normally love dessert, the only thing i liked was the crepe, which you had to wait forever for and the soft serve ice cream.. Service staff: beware near buffet they cross with carts like they are driving nascar, and would not dream of stopping to let a "guest" go first. Aft deck 11,12, 13 wakaiki bar smell like grease. The shows were great.. i am all for being able to hear what is said, but when it was a musical you would of thought they were playing 10,000 seat stadium. Very loud. Room: aft balcony deck 19. very small. one person at a time to get around bed to balcony. The showers are miniscule, hubby was trying to wash legs etc and realized his head was hitting the soap dispenser and was pumping out soap onto his head. NCL provides soap and shampoo that's it. No conditioner, no lotion. Poor quality, went and bought my own soap and thankfully packed some conditioner. Shore excursions: waterfall hike, beautiful, had a great tour guide TONY. A little tougher than i anticipated. Hubby had bruises on bottom of feet. Mine were mostly from the knees down. Very uneven walking. Whale watching. So excellent saw 4 whales and the catamarran was brand new. KOna coffee and choclate factory was interesting. Luau was done very well. Lastly if you are a smoker cigar or cigarettes, you can only smoke in wakakai bar aft deck 13. Has a canopy for shade, but can get real windy up there. also when it rains there is no protection from the rain which blows in sideways. Personnel is great there!!! Children: is it really that hard to teach kids 10-17 not to run in halls and about run you down and some manners would be nice. I say this only because at some time or another they are going to hurt someone! I was told because this is the only american based ship, that half the crew has to be american. I really do not think i will be experiencing ncl again. I had 5 others traveling with me, that feel the same.   Read Less
4 Helpful Votes
Sail Date: December 2014
I requested a refund for the cruise we just took on 12/20/2014 - 1/7/2015. Silversea clearly cheated their naive customers, who paid for the 6-star cruise but received a 2-star experience at best. - The food was terrible, and they ran ... Read More
I requested a refund for the cruise we just took on 12/20/2014 - 1/7/2015. Silversea clearly cheated their naive customers, who paid for the 6-star cruise but received a 2-star experience at best. - The food was terrible, and they ran out of even of that in the end. There were hardly any fruit, stale nuts and terrible frozen fish. -The TV was not working properly. - The new in-residence entertainment team was inexperienced, vulgar with no singing talent. - No aerobic classes or instructor for the first half of the cruise - some passengers complained about dirty carpets and leaking windows Every single passenger complained about this and more. A shameless rip-off by Silversea Read Less
Sail Date: December 2014
We have sailed with Celebrity Cruises 5 times now all on different ships. The first 4 were amazing but this most recent one was awful. We chose a Christmas Cruise as it was something we hadn't managed to do before however never again ... Read More
We have sailed with Celebrity Cruises 5 times now all on different ships. The first 4 were amazing but this most recent one was awful. We chose a Christmas Cruise as it was something we hadn't managed to do before however never again and never again on the Constellation. To start with it's an old ship with a recently refitted (aqua class). We always travel aqua class as we primarily enjoy dining in Blu. The Blu restaurant on the Constellation is an after thought and was therefore squashed in to a very small space on the ship, too small to accomadate all aqua class passengers. On several occasions we had to queue and wait for a table. The restaurant itself has it's tables so close together you may as well be dining on one long table and not individual tables. It was very claustrophobic, and we felt rushed. Especially on Christmas Eve when it was clear the staff wanted us all gone so they could enjoy their own party in that restaurant!! The atmosphere was dull and matter of fact, not a party hat or party popper in sight!! Guest relations on this cruise were abysmal. They were disinterested in helping and again we were felt to be an inconvenience to them. On Christmas Day, we purchased an internet package at a pricey cost of $81 for the sole purpose of either face timing or skypeing home, when we couldn't connect, my husband rang guest relations and they said it was working fine but a bit slow so 'be patient'!! When we still couldn't connect after 45 mins we went to the ilounge only to be informed that it had been disabled as the signal was poor. We had to fight very hard to get any form of refund, eventually we were refunded $40, a lot less than was was left unused. We also took advantage of booking celebrity transfers to MIA airport, on the information sheet we were informed that we needed bag tags 'green no 15', we were given different tags so rang guest relations, who promised to send the correct ones. When they didn't arrive (and we getting close to having to put our bags outside our door) we rang again twice - nothing happened, so went down and collected them ourselves. On return to our cabin at 10.55pm we were given 10 new tags!!! The food was OK, have had much better on other celebrity cruises. Cleanliness was lacking. Our cabin was beautifully cleaned, but the balcony didn't get a look in. We had to clean it ourselves. Overall we have had some truly beautiful celebrity cruises and have never ever felt the need to write a review. This time however it was a very different story. It was made quite clear that the passengers were actually an inconvinence and they just wanted us on and off again. Whether this was because it was only 5 nights we are not sure. Especially being Christmas, we were looking for a little extra happy atmosphere, but were left totally let down and now looking forward to trying a different cruise line Read Less
1 Helpful Vote
Sail Date: December 2014
Having cruised with Thomson before on both Destiny and Celebration we were looking forward to a fantastic Christmas cruise on Thomson Majesty. This was the first time we had been away from home at Christmas and following our experience it ... Read More
Having cruised with Thomson before on both Destiny and Celebration we were looking forward to a fantastic Christmas cruise on Thomson Majesty. This was the first time we had been away from home at Christmas and following our experience it will also be the last. We logged our complaints prior to disembarking on 26th December 2014, and followed this up with an email on our return. I am so glad I did, because what we complained about is repeated in many reviews I have since read. In fact when I read the reviews and showed my Mother with whom I traveled, you would have thought my complaints had been taken from the reviews. Just to confirm our complaints in brief, ship very tired and not very clean. On arrival in our cabin there was a very strong smell of sewage/dirty drains throughout the cabin which we reported. Food choice was very poor, never had a meal that was hot always only luke warm [food hygiene/safety issue]. Remember this was a Christmas cruise and at afternoon tea they were serving peanut butter sandwiches! biscuits that all looked different but all tasted the same. Christmas dinner in the restaurant was also very poor again only luke warm, service was very slow and didn't get out until 2245 so missed the 1st 15 mins of show in the theatre. There was an outbreak of what they said was Norovirus, but wouldn't be surprised if it wasn't due to the food! This outbreak caused absolute chaos, staff didn't seem to have a clue what they were doing and caused long delays in the buffet areas. There were always shortages of milk and cups at meal times. With the exception of the Entertainment staff who all worked very hard to put on excellent shows, most other staff were quite rude. We forgot to mention in our complaints about the towels, but agree with others that they were mostly threadbare and grey not white [our dog has better towels]! Jacuzzi had dirty brown coloured water in them, when empty it looked like rust in the bottom. We were asked to provide an email address so that Thomson could contact us a few days after our return to get our feedback, we are still waiting. The places we visited and the weather was good. The ship was a big let down and would advise anyone thinking of going on Thomson Majesty to think again! I could go on and on but would just be repeating what most others have already written. Surely we cant all be wrong? Read Less
Sail Date: December 2014
We went on a Christmas cruise and the ship is old and the entertainment and onboard activities are only OK. I would never go on this ship again as the food was terrible. I almost "lost it" when I saw Caribbean goat curry a ... Read More
We went on a Christmas cruise and the ship is old and the entertainment and onboard activities are only OK. I would never go on this ship again as the food was terrible. I almost "lost it" when I saw Caribbean goat curry a selection on the buffet. One dinner entree was so cold that the waiter sent it back after he saw that I could not eat it. I threw up all night after one of the steak dinners that had a bit of a funky taste to begin with. I of course did not finish it. The brisket that I ordered one night was all fat. One taste of that and the bite ended up in my napkin. The waiters were very good and the staff cleaning the stateroom was excellent, otherwise I feel that this ship is not up to the standards that I have had on Royal Caribbean in the past. We are Emerald members of the Crown and Anchor Society, so we have sailed many times on this line. The weather was cool so many people went to the Solarium which is dedicated to adults, but it was too cool on the outside pool so everyone crowded in the Solarium and plunked a towel down. The staff did not remove the towels until late in the day so many chaise chairs were tied up with no one using them all day long. I tried to get a seat many times and asked for help, but was met with stares when I asked the staff for assistance in removing towels that were there for hours with no one in them. It was awful. I know it sounds minor, but it meant that I did not get a chair as the people that did "reserve" one were at chapel, changing clothes or somewhere else for hours and that was their chair when they returned. It was simply not fair and Royal Caribbean did nothing to solve the problem, nor did the staff care. My husband had his 80th birthday and the travel agent informed the staff at RCC. It was never acknowledged. We had a great table so the last night I asked them before we disbanded to wish him a happy birthday. Don't get me wrong, it was not about RCC not giving him another dessert. After 8 nights we knew that there was not one that was even pretty or good as we had tasted them and the only one edible was the ice cream. Just was a disappointment as we had gone on this ship for the holidays and his birthday. The line up for Customs and the departure was terrible. They herded you in one room then had you to sit forever and then paraded you around to another area where the lines were not known to anyone and it was utter chaos. I am a migraineur and to not have pain if I drink a cup of coffee several times a day. I do not think that their coffee has caffeine in it as I got a migraine which was not helped by their coffee. They had a Starbucks on board so I bought coffee which solved the problem, but I am pretty sure that they probably serve only decaf in the dining facilities.   Read Less
3 Helpful Votes
Sail Date: December 2014
I have recently returned from a 14 day New Years Eve cruise to Fiji and New Zealand with my husband and 11 year old daughter. Having previously sailed with P & O, which we enjoyed, we were really looking forward to our cruise on a ... Read More
I have recently returned from a 14 day New Years Eve cruise to Fiji and New Zealand with my husband and 11 year old daughter. Having previously sailed with P & O, which we enjoyed, we were really looking forward to our cruise on a 'bigger and better' ship. To say that we feel let down by the experience is an understatement. The trip started well, embarkment was relatively easy (although we did have our power board taken off us before boarding), and we explored the ship, excited at all the new features. However, when I took my daughter to book her into kids club, I was warned that it was 'first come, first served' as there was over 900 kids on board. This was the start of what turned out to a very unenjoyable experience. Let's start with the kids on board. Despite seeming to have so many options for the kids to do, in reality there was not much at all. The ice skating rink was only open for the passengers to use a handful of times in the 14 days. The rock climbing wall was only open a few hours a day, and as such, had very long waits to get on. The flowrider had height limits, and therefore only teens could do the stand up, and only over 10's the body boarding, which was also open limited hours and had very long lines. With the kids clubs full, the kids had nothing to do, and a ship full of bored children resulted in kids hogging the spas, playing up in the pools, running amok in the hallways and stairwells and playing around in the lifts. Speaking of the lifts, with the Voyager's very expensive makeover, came a lot more cabins and therefore a lot more passengers. This made the ship very over crowded. The lifts on the ship cannot cope with the extra passengers. Many times we would have to wait over 5 minutes for a lift to arrive, and then we would find that it was already packed full. I would have to say that I used the stairs more often than the lifts as it was usually the only option (I wouldn't normally mind using the stairs, except I have a knee injury, and needed panadol and neurofen to help me to sleep each night because of this). The overcrowding (and lack of staff) was a problem thoughout the ship. Everything that you wanted to do, or buy, required a lengthy line up. The only (half) decent coffee on the ship (the free coffee tasted like dirt), was at the Cafe Promenade. Here the lines were up to 20 metres long, with only 2 staff serving (this counter also served the Ben and Jerry's ice cream and the soft drinks). The coffee was also not cheap at $5.95 American (do the conversion). We ended up buying our own coffee at the first port. I had also paid for a soft drink package on the ship, but barely used it, as being served at the understaffed bars took so long that it was just easier to get water from the windjammer. The windjammer was also a disappointment. In 14 days the food barely ever changed (only when they started running out of food towards the end of the cruise). Breakfast was exactly the same every morning, and there was the same food served for lunch as for dinner, and this had very few variances. I am vegetarian, and I basically ate either pasta and sauce with salad, or vegetable curry, for lunch and dinner for all 14 days! (We don't eat in the restaurant as my husband gets seasick in the closed in room. On our last cruise we found that the buffet was a nice option). Now to the (lack of) entertainment. This was the biggest gripe that I heard on board. Every single person I spoke to complained about how bad the entertainment was. My husband was very excited that with the refurbishment, they were installing a big screen on the deck. My husband is a smoker, and on our last cruise he spent many hours relaxing on the deck watching shows on the big screen. Well he was extremely disappointed! In the first 2 days all that was played on the screen was Spider-Man 2 (5 times), and after that, there was 2 movies a day (the same movie at 4pm & 8 pm), and very, very rarely they put something else on for 1/2 an hour. The rest of the time the screen had 'Welcome to Royal Caribbean' written on it! New Years Eve was also a big disappointment! I have seen videos online of other cruise lines throwing huge parties, with acrobat shows (and similar) on the deck and was looking forward to what they would do (I really should have known better by then, as it was 3 days into the cruise!) Well, we went to the deck early to get a good seat, sat there for two hours, and at midnight we got a glass of champagne, a countdown from 20 and some popped streamers! Apparently in the promenade they had balloons! A band played on into the night, but that was it! The nightly shows were also lousy (the few that there was). A Rod Stewart impersonator who cleared the room, a very unfunny comedian, a classical pianist (not everyone's cup of tea), a boring hypnotist (spent most of his time on stage hypnotising people and ran out of time to do much else). The 3D theatre showed the same 2 shows for the entirety of the cruise, and although the ice show was brilliant, there was only one show performed 5 times to accommodate all the passengers. The trivia was in the very small bar areas and the larger Star theatre was unused for a large amount of time. Most of the 'things to do' on the cruise compass involved drinking, gambling or other ways to take our hard earned cash. To finish, I'd like to say that Never Again will we sail with Royal Caribbean, and my husband says that if he'd seen a P & O ship passing by, he would have jumped overboard and swum to it!   Read Less
5 Helpful Votes
Sail Date: December 2014
Christmas Cruise. I guess I should have known better but this cruise had 2,000 children on it. That's an actual number not an exaggeration. Almost no activities for adults. In a few of the lounges, after 9:30,PM you could listen to ... Read More
Christmas Cruise. I guess I should have known better but this cruise had 2,000 children on it. That's an actual number not an exaggeration. Almost no activities for adults. In a few of the lounges, after 9:30,PM you could listen to someone play the piano. We did not rock climb, flow board, ice skate, play in the arcade or any of the other activities designed for children so for the most part, we stayed in our room and read. There was not a chance of getting a seat by the pool or in the hot tubs during daylight hours. The dining rooms were not open for lunch so that left the cafeteria and you would have stand and wait for a seat being careful not to slip on food that had dropped on the floor. The ship does have many options for you to buy your meals. The architecture of the ship is truly beautiful. The library is a joke. There were fifty books in the English language, that includes all genre. The absurdity of it all was brought to a point when we got on the elevator with a gang of adolescents, spitting and laughing. They were having a great time, us...not so much. Read Less
3 Helpful Votes
Sail Date: December 2014
Having just returned from spending Christmas and New Year onboard Celebrity Millenium I have to say this is the worse cruise ship I have ever been on. Having sailed with several other companies I was persuaded by family and friends to try ... Read More
Having just returned from spending Christmas and New Year onboard Celebrity Millenium I have to say this is the worse cruise ship I have ever been on. Having sailed with several other companies I was persuaded by family and friends to try Celebrity. From the minute we arrived at the Departure Lounge we felt let down. We booked concierge class and the brochure quite clearly states early boarding, however we were put into group 6 and were last onboard. Our cabin was "tired" and with that Im being kind, we had torn bedding, a dirty balcony, with furniture and handrail splattered with paint, and a bathroom desperately in need of redecorating and updating. The biggest disappointment was the food, the resteraunt was ok, however I had to remember not to trip over the torn carpet, however the Buffet was dreadful. Breakfasts were a nightmare, bacon swimming in water, diluted baked beans, and everything cold. However if you wanted cold fruit or continental breakfast the plates were to hot to hold. I opted for omlettes however this meant queing for at least 20mins and on one occassion over half an hour. Both myself and my friend were taken ill with chest infections and while I appreciate the need to pay,we paid $121 dollars for our first visit to see the doctor and a further $105 for medicines and treatment I was however appalled to find we were both charged $42 dollars for a second visit (suggested by the Doctor) for just reporting to the office, and a further 95 dollars for the treatment. We literally said our names and for this we were charged $42. I have written to celebrity to complain with photos, however i am not sure i will get a response. Read Less
3 Helpful Votes
Sail Date: December 2014
Our first cruise on 'Oriana' was fifteen years ago, and we were so looking forward to being aboard her again, in fact we were hoping that this Xmas cruise to the Caribbean would be wonderful, but it truly wasdn't. It was ... Read More
Our first cruise on 'Oriana' was fifteen years ago, and we were so looking forward to being aboard her again, in fact we were hoping that this Xmas cruise to the Caribbean would be wonderful, but it truly wasdn't. It was quite dispiriting to see how tired ‘Oriana’ is looking these days, with ‘The Conservatory’ (correctly known as ‘The Piggery’) being the worst. Cabinets broken or deteriorated, dirty walls, filthy windows, crockery grubby, and most people eating up there piling their plates to the rafters then leaving most of it. I had to contact the Deputy Captain to organise for our bathroom to be re-grouted, get a new shower curtain to replace the filthy old one and replace the curtains by the balcony as they were badly torn and stained. We had a balcony cabin on 'B' deck & had rather expected it to be better appointed with scuff marks on the wardrobe doors and on the lovely old wood. However, we realise she is now coming up to 21 years of age and even with the refits she’s had, P&O could give her a lot more TLC, as it’s heart-breaking to see such a graceful ship being so neglected. For example the seats in the cinema & theatre should be replaced as they are truly uncomfortable, sunken and grubby, same goes for Anderson’s Bar with the furniture tired, worn stuffing and discoloured, and although the carpets are kept spotless at night many of them are betraying worn & frayed edges. The best bit about ‘Oriana’ is the staff – who we found to be absolutely tremendous, they are the ones who have made our holiday memorable. Food was good and bar prices reasonable. The worst or most disappointing bit? A great many of the passengers, their meanness, the tattoed crude men who couldn't be bothered to dress halfway decently on black tie evenings, the lack of basic good manners, lack of hygiene, many uncouth – not shy about the ‘F’ word around the ship and just their general boorishness. We witnessed drunken behaviour, women in a mad rush to leave the theatre after a show wearing vertiginous heels then falling over and breaking their ankles or wrists. Why rush when they’re on holiday? And why wear stupid high heels when the ship was experiencing choppy weather & was unstable? It just beats me. In the daily newsletter P&O were constantly having to remind passengers about their dress code, to not save seats in the theatre & cinema, to not take their own litre bottles of spirit or their own wine into the public areas & just ask the staff for mixers or coke & the old perennial annoyance of leaving deck-chairs by the pool with towels & books on them, departing for a 2-3 hour lunch, and wondering why fellow cruisers were cheesed off with them when they eventually returned. On formal nights a great many passengers couldn’t be bothered to dress properly so that they were turned away by staff at the restaurant door then they became aggressive, or on the last night not bothering to tip their waiters or just to pass them a £10 pound note which disgusted us. Next time we will have a really good think about a different line (and this sounds snobbish & I don't mean it to) but if we have to pay extra to get away from the “Butlins-on-Sea” crowd then so be it. I paid a great deal of money for this cruise and I feel robbed. With regret I don’t think we ever wish to return to ‘Oriana’. Have to do our homework before our next one as much of what we witnessed was really off-putting. Many of the staff were unhappy and were badly treated by some passengers who you wished frankly you could chuck overboard. I was also shocked that some passengers had had their cruise paid for by the Government then had the cheek to say they thought the experience to be 'not what they expected and their food was rubbish'.   Read Less

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