1. Home
  2. Cruise Styles
  3. Holiday Cruises
  4. Holiday Cruises Cruise Reviews
Cruise Ratings
999
519
304
175
104
See Reviews For
10 Helpful Votes
Sail Date: December 2016
It was our second time with the Epic and we thought it would be a great idea to spent new year on board. The crew was not polite even rude at sometimes the officers where rude and were apparently a bit tired, the food is almost all ... Read More
It was our second time with the Epic and we thought it would be a great idea to spent new year on board. The crew was not polite even rude at sometimes the officers where rude and were apparently a bit tired, the food is almost all extra charged ( not one price but almost all alla carte also in the Manhattan room) I don't mind this but then the quality needs to be much better. They changed a lot of staff apparently a lot of Romanian,Indian and Chinese crew instead of other European and Philippino crew it makes a big difference. The turkish head of the hotel officers was walking around like a dril sergeant and his french boss was never around. the ship was way to full it was impossible to get a chair by the pool because everything was taken. This ship is there to take your money and don't want to give you back any service. the rooms where not as clean as you suppose to have the balcony was never touched and the glass was dirty all the time in the BVI we where next to the Disney and then you think gee maybe I should have done that one how clean and pretty the spiegeltent show is great, but this ship is getting down in quality fast I could write more negative but i need to work and get ready for a next cruise the Epic was once great no its terrible so no more epic for us. this was not EPIC Read Less
10 Helpful Votes
Sail Date: December 2016
MSC Fantasia Xmas Cruise 2016 We joined the cruise on Christmas Day, arriving at about 0800 from Abu Dhabi airport. When we got to check in at the port we handed over our tickets and credit card so that in a few minutes we got a bit of ... Read More
MSC Fantasia Xmas Cruise 2016 We joined the cruise on Christmas Day, arriving at about 0800 from Abu Dhabi airport. When we got to check in at the port we handed over our tickets and credit card so that in a few minutes we got a bit of paper to say we gone through this process. I thought that this would be it but noted we did not have our cruise cards. Normally this is a one stop shop and you proceed to the ship. Not so with MSC. Our next stop was the obligatory photo before we could get to the gangway. Clearly the revenue opportunity could not be missed and so there was no route around this point and a “No” was not the password to proceed. There were a number of check in desks but only the one photographer so this caused a bit of a bottle neck. NOT WELL ORGANISED After this we proceeded to another desk to have our cruise cards issued. This meant we could now go on board to have our photographs taken again by the security team. However, we could not use these cruise cards for anything until they had been activated. Luckily, MSC have placed two activation devices on board, to which all new passengers would have to go. Once at the activation device it appeared that some passengers were having trouble understanding how to use them and this also caused a bit of a queue. Finally, we were ready to enjoy our cruise, however, our cabin would not be ready until 11:30 (from crew member number 1) but then it would be 12:30 (from crew member number 2) and finally 13:30 (from an announcement). So only 5 hours to wait before we could see our cabin. Still we could sit outside in the hot sunshine with our English winter clothes until then. The buffet was open and so we could get some food and drink (provided you had activated your card). Upon investigation, I found our cabin was ready at 12:00 and we were free to use it, thanks to the cabin steward. However, no baggage had arrived. We waited until 15:30 (7 hours after boarding) and still we had luggage missing. So, I went to see the person responsible, a nice chap from housekeeping who had been dealing with a line of other passengers with the same questions. I was informed that the problem was shore side with the port authority bag screening section and it was out of the control of the ship. I asked the nice man (nicely) to take me to the quayside so that he could show me where the problem was. Obviously, I was expecting to see piles of baggage awaiting to go on board. On the way ashore I was informed that the ship always experiences this problem as the shore staff have to pray 5 times per day and as a result they stop work on a regular basis. However, to my great delight, we bumped into the supervisor who confirmed all baggage was actually on board and had been for some time. It would appear therefore the vessel did have some control over the distribution of the baggage. Our bags arrived about an hour later. Looking at the gangway being used for baggage it would seem that first on meant last to go our as more and more bags were piled up. NOT WELL ORGANISED Having undertaken a great number of cruises and work in the ship safety team for a number of years I was delighted to see that there would be a drill for those passengers joining that day. This drill would be at approximately 20:30 but no fixed time was given. Being so conscientious, we duly followed the instructions on the back of our cabin door and as mentioned on the TV, taking our life jackets (not wearing them) to our assembly point. We arrived at 20:25 ish to an empty assembly point with no crew around, we had not seen anyone on the stairs either. So we awaited and at about 20:32 along came one crew member with a jacket saying “Assembly Point Crew” (or something similar). He had a hand held scanning device to scan our cruise cards and proceeded to do so for the dozen or so people that were there. I did note, that two passengers left the assembly point when their cards were scanned and the crew member had his back to them. More crew members turned up after an announcement from the Bridge stating “For exercise” the rest of the message was drowned out by the cacophony coming from the passengers, crew and announcements in 4 or 5 languages. One English passenger took a handful of cards to have them scanned but was refused as the crew member could not see the other passengers and that they had their life jackets, Hooray. So, one of the group went off and acquired the life jackets. These jackets must have been quite a fashion item in the opinion of some passengers as the ships photographer was summoned to take photo during the drill. Not something I have seen before and not sure it added to the seriousness of the process. But then with so many passengers all talking at the same time it was difficult to hear any instructions. Announcements were made from the Bridge but it was impossible to understand what these were. No one was in control of this assembly point, the passengers were taking no notice and most had their life jackets on (not all correctly) before they sat down. The announcements were in at least four languages and it became difficult to determine what was being said. It left me with no confidence that in the event of a real emergency there would be any organisational processes to control the passengers and ensure their safety. NOT WELL ORGANISED Luckily as soon as the drill was finished it was time for dinner. We had the same table for the whole cruise and so got to know our waiter. This allowed us to make light of him getting my order wrong on three separate evenings and another in our group twice (5 out of seven evenings wrong). We were seated near to the waiter’s station but luckily when the trays were dropped and cutlery went flying it did not cause and lasting damage to my person. MSC have a recommended dress code and this is demonstrated in the daily paper. So, I was somewhat surprised to see one passenger come into the dining room and sit down with an entire table evening dress whilst he was in shorts and tee short complete with baseball cap. He kept the cap on for the entire meal. It is fair to say his whole ensemble was matching Red Bull. Pity it did not give him wings. NOT WELL ORGANISED It was nice on occasion to sit out on deck getting some sunshine. There were mornings when certain areas had been close off for maintenance, this is nothing unusual. However, on one particular day we chose to sit in an area that offered the best sun, taking our positions at about 09:30. At 12:00 the deck crew arrived to inform all the passengers in this area that they must move. So about 40 passengers had to pack up their things and then try to find other sunbeds elsewhere. Needless to say, there were few sunbeds to be had by this time and a lot of sense of humour failure, from my wife in particular. It appears that some maintenance needed to be undertaken and so the deck needed to be clear. However, had the area been closed first thing, then it would have been accepted. I visited the reception desk to ask why this had happened. The nice man told me he had no idea but agreed it was not offering the best service. He took my cabin number as said he would send a message to the Staff Captain. I was to hear back from one of them later that day, surprisingly I did not get any message. Work commenced at about 13:30 and it was good to see some of the crew were wearing safety harnesses, albeit they were never attached to anything. I did take some photos of the in action for the record. NOT WELL ORGANISED Whilst enjoying some sunshine on deck, we decided it would be nice to have a drink, as you do. However, as we were on deck 15 forward of the Aqua Park, it appeared this area was devoid of serving personnel. So, I walked down a deck and aft of the Aqua Park to see if I could have some drinks delivered. When I arrived at the Bar Delle Fontane I was informed that I should be going to the I’Tropici Bar. Failing to do this would mean that the glasses migrated from one bar to the other. After a little discussion, the waitress agreed to come to our location and take the order. I did assure her that were the glasses came from and indeed what happened to them when we were finished was not something I was going to lose sleep over. NOT WELL ORGANISED All in all, the service was not as good as seen and expected on other cruise lines. The entertainment staff on the other hand were simply brilliant. But this was let down by the poor organisational skills and my concerns over the drill. I did watch a second drill in Dubai and noted similar issues with passengers out of control. It seems that in small number the crew are happy to move some from their sunbeds but when it comes to safety there could be another Costa Concordia waiting to happen. I have attached a few photos to show some of the other concerns I had on my Xmas cruise that could be dangerous to the health of the passengers. Having cruised with P&O, Cunard, RCI, Ocean Village, NCL, Princess and Seabourn. I have always expected there to be some sanitizing police at the entry to any food area. The hand sanitizers are vital to prevent the spread of Nora virus. Normally there is at least one crew member to prevent you getting access to the food area without using the gel. This is not the case with MSC. As you can see in the photo of the entrance to the buffet the machine is put to one side and there is no one ensuring it is used. Whilst sitting near the entrance I would suggest up to 90% of the passengers (and Crew) did not use the machine before getting into contact with food. On two occasions I did report the fact that the machine was not working but no action was taken. In addition, MSC seem to have the policy of preparing food such as hamburgers, hot dogs and fries well in advance. This is in another photo. However, I noted that this food is left for long periods and at no time did I see anyone measuring the temperature to ensure it was safe to eat. In fact I did try a burger and fries to find they were both warm and not hot but also very dry. Finally, I was surprised to see the way in which MSC advertise their drinks packages. Promoting irresponsible drinking to get the best value for your money. All good stuff. Read Less
11 Helpful Votes
Sail Date: December 2016
Firstly a bit about us: we are 45 (husband and wife) who loves to travel and cruise, we are not hard to please people, we like the beach, we like to drink a little, we normally cruise as a couple but sometimes we cruise as a family (with 2 ... Read More
Firstly a bit about us: we are 45 (husband and wife) who loves to travel and cruise, we are not hard to please people, we like the beach, we like to drink a little, we normally cruise as a couple but sometimes we cruise as a family (with 2 kids currently 19 and 21) and sometimes with our friends. We live in Australia but we were born in Portugal and Brazil. This was our 7th cruise. We booked this cruise 10 days before departure, it was a last minute decision we booked the last cabin available being an inside cabin (1055 level 10) and we paid AUD$5,900.00 for it. I have heard hat Celebrity was on the same level as Princess Cruises (we cruised with Diamond Princess and we really liked the ship and the service) and a level higher than Royal Caribbean (we did Radiance, Rhapsody and Voyager) so I was expecting a beautiful ship,with great amenities and outstanding service. It was a Christmas, new years and my husband birthday. Because we are Paltinun level on RC (almost emerald) we had the "Select" tier on Celebrity. Upon arrival, around 3pm, we boarded without any delays or queues, as almost everyone were already in the ship. We went direct to our room. The room was a good size, and good set up, the only improvement would be a nice picture frame or a mirror on the wall opposite the door to give some focal point as one opens the door. The shower whithout the curtains was a big relief, and the best bathroom i've had on a cruise. The only thing we found on our room was a print out with some "special events" for the select members. On the day of those events no invitation was sent to the room so its easy to forget and miss those events. My husbands birthday was during our cruise and nothing was said or given, not even a card saying happy birthday, not a cake or no one wine him a happy birthday. Very disappointing. The ship was on its full capacity, and we noticed it on the pools, and during lunch and breakfast. Breakfast closes at 10am and with only 2 hours to serve breakfast for over 3,000 it was a dogs breakfast, queue for bread, queue for eggs, queue for everything. Same history for lunch. The food was not presented in a nice way, it was like they were feeding the army, bland food and not very nice to look at, no decorations. The hours of service should be increased when the ship is full to accommodate and serve everyone in a nice manner. The lunch was supposed to end at 2.30pm but they start removing the trays around 2.10pm and all is removed but the pasta and pizza only after that. We tried the main dinning room for two nights but the food was not special, and we decided to have dinner at the buffet. The seating area isn't big enough to accommodate all guests during meal time. The only time one could use the buffet wihitout having to fight or queue for food was at dinner time when most guests where at the min dining room. The entertainment was a hit and miss, and we did walk out on few show and didn't turned up for others. With only 3 swimming pools, one indoors for the oldies. And 2 outside with the children taking over was not possible to use it at all. One of those outside pools should be for adults only and the other for the kids. There isn't many activities happening and after 11pm the only option is to go to bed, because there isn't anything to do. The ship is okay and being a new ship to should be stunning. The excursions where very overpriced. The Captain was the best thing on the ship, Captain Tesos is a people person and e is always around the ship and happy to have a chat and take photos. I wouldn't cruise with celebrity again based on my experience. Read Less
2 Helpful Votes
Sail Date: December 2015
Wish I could choose no stars. Half the ship sick as no sanitisation policy, sloppy management (Italian and S. American majority) art auctions...painting and easels all over our muster station, no checking of tender and shuttle bus tickets ... Read More
Wish I could choose no stars. Half the ship sick as no sanitisation policy, sloppy management (Italian and S. American majority) art auctions...painting and easels all over our muster station, no checking of tender and shuttle bus tickets so a free for all and chaos. Thankfully, no accident or it would be worse than a Costa disaster. Library not there...empty shelves! .. (Do not make money so took them out). Entertainment programme dire, as just hard sell all day... Promoting the spa, Effy Diamonds, shops....you name it. Anything interesting was lumped into the first hour so all day could be 'open your wallet'. Christmas and New Year very poor. Atrium is social centre...not big enough for such a big ship so pictures look good......but majority of passengers cannot see/hear/dance/use. Three days at sea and we left ports at 4.30pm?????? Could not see what we wanted....yet next port only four hours sail away?? One port was San Martin, a disused sandy area with NOTHING there......and they had the audacity to charge $16 each to be shuttled ten minutes away to a tiny resort....no taxis to do it yourself. Only there to pick up Macho Picchu excursions and cheaper than staying in Lima.....money, money money taken with no thought of the other passengers....the majority! Lots MORE but needless to say NEVER AGAIN ON PRINCESS. Check their history of diseases! In Nicaragua we had our temperatures taken as we left the tender....'"this ship has a bad record....we do not want here"!! NO sanitasation getting back on and folk going straight to eat at the buffet and restaurants...again sanitisation optional!!!! TempeLong delays getting off in places as immigration checking the loads who used the doctor...same numbers self medicated so iver 700?? Theatre was a cacophony of coughing, sneezing and spluttering but authorities NOT sanitising or cleaning banisters and denying any problem or sickness.......AWFUL! Think Carnival is now pushing money, money money.....so will not be using the other lines under their umbrella. Woukd rather sail, .....enjoy .....and survive!!! Sailed for forty years and this was the WORSE cruise, ship, management, sickness incidence numbers and programme/port times etc. Nightmare 31 days. Read Less
3 Helpful Votes
Sail Date: December 2014
Hello We choose to try out the Quantrum as it Is a Brand new ship and came with a lot of Hype . Our History ,this was our 31st Cruise and our 4th with RCI ,We've cruised with all the popular Cruise Lines NCL, Cunard, Holland America, ... Read More
Hello We choose to try out the Quantrum as it Is a Brand new ship and came with a lot of Hype . Our History ,this was our 31st Cruise and our 4th with RCI ,We've cruised with all the popular Cruise Lines NCL, Cunard, Holland America, Celebrity, Carnival, Princess. We always book at least a balcony cabin ,and have cruised in suites ,and owner suites if the deal was right . Almost all of our previous cruises have been in mid sized ships 1700-2200 passengers , this was our first experience on a "Mega" ship. We booked a balcony cabin on deck 9 mid ship , I was not impressed with the size of our Cabin and the bathroom ,very narrow, no table for in room dining, if chosen , But very adequate storage ,I found a lot of annoying features , you had to insert room card in slot for lighting to work,[Trick you can use any creditcard sized card] TV selection was very pitiful , unless you wanted to pay 12.00 to view a movie, Our room only had 2 110volt outlets on the desk . No 110 outlets in bathroom and very limited counter space. You had to request stuff like shampoo, Ice and ice bucket ,bath ropes, no coffee table to set any room service tray on . Mass confusion is about the only way to describe all the problems with this ship and crew ,Problems with restaurant reservations from day one ,we didn't know you had to book all restaurants separately ,so we were stuck with 8.30 dinners ,but people with 8.45 or 9.00 would show up early and be on line in front of you ,very annoying . ended up finishing dinner sometimes as late as 11.00pm . Food in the "free" restaurants was O.K. nothing spectacular ,The buffet was good for breakfast ,but very crowded, with fairly long waits on the omelet lines ,Coffee was good and always available. The Northstar ,You had to get on line at 9.00 am [or before] to sign up for a morning or afternoon ride . but they had problems with it numerous times ,so many rides were cancelled .Bumper cars were fun ,and the lines moved quickly . Now I,m kind of a low tech person [still have a flip phone] and this is supposedly a high tech ship ,all the waiters have I pads ,although almost everyone I talked to was having problems with email and text. I turned my phone off as soon as I got on the ship ,the way I look at it is I'm on vacation and I don't want or need to be in Constance contact with anybody. The ship is very nice and has a adequate amount of elevators ,Although at times 2 or more were out of order . Here's some of the Pro's love the Bumper cars North Star [when it's operating] Atrium Café [excellent tasty sandwiches] Most employees helpful [put seem to be limited by paperless systems] Very clean modern ship Embarkation was the easiest and fastest of all our 32 cruises Price match on port liquor stores [bring proof] Excellent room attendant Donny Campbell Very good sound proofing cabin Here's some of my Con's Lines longer than I'm used to on smaller ships Pricey Drinks More salt than needed Smaller than average stateroom Definitely geared toward technology[ unless this is what you want] Blackjack uses 8 decks Paperless can be annoying at times Stressful because of the Dynamic Dining and long waits RCI Quantrum Is a Beautiful ship, but not for me I prefer smaller ships with set dining times [early/late] I probably wouldn't cruise on her again .We had a good time but found it stressful at certain times . I'll still sale with RCI in the future ,we already have a future Cruise booked on the Grandeur .Mega ships, and Dynamic dining are not for me.     Read Less
Sail Date: December 2014
I booked this cruise on opening day of reservations a year and a half ago and could not wait to experience the WOW ship. I am a Diamond cruiser with RC and had such high hopes.  Just got off the Christmas cruise to the Bahamas and I have ... Read More
I booked this cruise on opening day of reservations a year and a half ago and could not wait to experience the WOW ship. I am a Diamond cruiser with RC and had such high hopes.  Just got off the Christmas cruise to the Bahamas and I have never written a review before on any cruise but could not hold back my disgust and disappointment and would like to share my experience so that maybe someone else my not feel the same disappointment. Dynamic Dinning was an absolute bust. I made the dinner reservations online months ago after my final payment was made, and none of my reservations were honored. On day 1 I had reservations for Silk at 645PM and arrived at 630PM to find a long line of guest that all had reservations as well and no seating available. After waiting in line for 1 hour I walked to the front of the line to ask the host if there was a reason that we were all still standing in line. I was informed there was no more availability for that evening and they were very sorry but perhaps my party of eight may enjoy the buffet for that night since all of the restaurants were full and they could not honor the reservation that were made online. RESERVATIONS what a joke. So I thought to get smart and confirm reservation for all of the other 6 nights only to find out that all of the restaurants were now booked for the rest of the cruise. I offered my print out of reservations made online and asked how this could be possible and was informed that "the system could not recognize reservations made on line". I informed them I am a Diamond cruiser and the rest of my party were all Diamond Plus and then was given the option of coming each night at 530 PM to the restaurants that we booked and they would accommodate our part of 8. I took this as an olive branch and we showed up each evening only to find all of the other people they told the same thing as well and waited in line each night for seating. The food was NOTHING like any RC cruise I have ever taken before. Food was tasteless and service was very poor. One night in the Grand we waited 1 hour for appetizers and another hour after the appetizer for the main meal only to have our plates taken right out from under the fork without having finished so "we could start to enjoy our very special dessert". We were never offered a cup of coffee with dessert (any of the 7 nights) because "others were waiting for a table". MAYBE if we did not wait 2 hours for the main dish- tables would move quicker or if they had an assistant waiter things may run smoother. The buffet was no better. The round serving dishes were often empty. Any other RC ship I have been on replaced the empty serving trays as soon as they were empty. One morning for breakfast I walked the entire buffet and could not find a station that was stocked with clean plates and silverware-all were EMPTY. I asked a server in the buffet station if plates were coming and was rudely and sarcastically told "please be patient" so I patiently waited 10 minutes for a bowel and proceeded to the oatmeal (the 1 thing I enjoy each day for breakfast) to find that it was EMPTY and that I would need to be PATIENT or "COME BACK LATER" This was not a WOW.  I will give props to the fresh baked cookies they were very tasty but that was the best food to be found on Quantum. One last comment for the buffet, I asked a staff member for a cup of coffee as she walked past my table and she pointed to the drink area to get it myself and just walked away. All other RC ships always had people walking around to fill water and coffee. This is a true buffet of get it yourself. Don't expect any service here. Forget reservations for the show as well. I booked them all in advance online but once again nobody at the door checking so it was a free for all each night. No section for Diamond seating(if there was any it was over run and nobody checking) but there was always a little extra standing room only-not a WOW. I will give credit to the bartender at the open air pool he was the only staff member I saw with a smile and greeted each guest with that same smile every time I went there. I felt the ship was very under staffed and nobody providing the service I have enjoyed in the past. Why work for a tip when it is now guaranteed. Guest services had rude and ignorant staff when I went to complain. The ship was beautiful and the bionic bar (small and packed) was something to see. The solarium pool was also beautiful but full of young children splashing and yelling in the hot tubs even though this was to be for 18 and up (once again nobody checking). I actually left the solarium and went to the middle covered pool for a little quite time and found the seating there to be comfortable and quiet to read a book. The diamond lounge was also nice but I could not enjoy it or my complementary drinks because I was standing in line for dinner each night and did not get out until after 8PM so no enjoying the 3 complementary drinks at the bar either. RC is planning to change over all of the ships to Dynamic Dinning and I do not see this as a good thing. I like having the same waiter that knows what I like to drink each night with an assistant waiter and a cup of coffee with dessert and not having to stand in line for 1 hour for a table. I like the perks of loyalty like the diamond lounge and reserved seating for diamond members for shows and my coffee refilled at the table in the buffet. If this is the future of RC I may have to "Get out There" and pledge my loyalty else where and I do not think I will be alone. RC has given up on service for the I fly. The only thing I see flying are the loyal frequent cruisers.   Read Less
Sail Date: December 2014
I am mid 60's, wife late 50's, this was RCL cruise 14 of 63 past cruises. Started 1984 seen plenty of changes so it wasn't just that cruising is changing. This is simply changes that change the whole previous concept. ... Read More
I am mid 60's, wife late 50's, this was RCL cruise 14 of 63 past cruises. Started 1984 seen plenty of changes so it wasn't just that cruising is changing. This is simply changes that change the whole previous concept. Embarkation: Looked like scene from Walking Dead series. You know all those confused bodies walking aimlessly looking for that one still alive person. In this case designated by someone with a table. Security stations no distinct lines so just kind of push your way up to a conveyor belt. We were there 11:00 our " appointment time " though have no idea why they even have those. Was not relevant to anything that I noted. Finally through detector finally find tablet person. Waited for 10 minutes for her to complete people then had to assert that I was indeed the next in line. My pic came up wives did not, oops never mind system down and off the floor she walks. We were lucky though we got the infamous GREEN STAMP. No stamp not checked in. Numerous people hunting the GREEN STAMP since their tablet person could't complete process. The 10 minute touted check in, 45 minutes from luggage drop to up escalator. Sailed from old terminal on Explorer in October was quicker and easier even with buses. You need desks, you need lines, you need procedures Bayonne! Tablet people walking may work for 2 day 1000 pass trip, 4,800 plus pass sailings, not so much. They did have some podiums but again no designated line and confusing signage. Also would okay with 45 minutes from luggage to onboard EXCEPT they are the ones claiming 10 to 15 minute time frame. CABIN - 13620 - Seapass on door other in cabin with WOW bands. Seapasses worked bands needed to be reprogrammed. This is 13th deck superior ocean view with balcony. Cabin itself very well appointed with storage etc. Any card will work in power slot to turn on electricity in cabin. We used a Princess sea pass left it in no problem. NOTE if you pull card when you leave and kill power OUTLETS still live if charging stuff thankfully. NOTE They are not kidding when they say balcony door must be closed or AC goes off, in fact door must actually also be in locked position. Yes you can place it in locked position from outside. It is not locked from entry just locked from movement. The handle has a chip in it which means door must be fully closed and handle rotated or no AC anymore. Cabins in midship area are covered by an overhang which is three times the width of your deck. That overhang is also the steel plated floor for upper outside decks. It is what males the upper pool decks etc so wide. However plan to never get sun and also plan to get up early. They put out deck chairs around 6 am most mornings. You will know by the first bang which sounds like Thor's hammer hitting the steel deck. That will last about 30 minutes. I can almost sleep through anything and usually enjoy ship sounds, this, not so much. You would have thought someone would have considered a little sound proofing material. The deck arrangements are odd in that from my balcony you have a great view into all the foreword and aft balconies as many actually face you. You would have to take a look some pics of the ship to see what I mean. Our Cabin steward Marcia Brown was a highlight of the accommodations providing anything asked promptly and always there with a pleasant good morning etc. You do have to ask, even ice bucket is by request. They actually have a sign in room, ice by request only. If you don't see it ask for it like shampoo etc. GOOD THINGS: staff though obviously overworked always pleasant. TWO70 area and Cafe a highlight, really liked getting paid coffee and complimentary breakfast items there. The shows Mama Mia and Sound Odyssey great. Ripcord by IFly great! Food itself for most part very good, liked buffet food offerings and design, plenty of seating etc. Sadly not much else struck our fancy. OTHER - Solarium section usually a favorite with us not so much. Thought absolutely a gorgeous area appearance wise it is fully enclosed felt stuffy and had a noise undercurrent that was very odd. The pool falls, low background mood music all made for some kind of ambient low level noise that made it hard to talk or even concentrate to me anyway. The other indoor pool area better and opens to air to some degree. The open pool was great but this for me was because no bands or activities going on. That would certainly be a downside to many I would think. No real problems with tech. Yes the WOW bands both had to be recoded to work, don't like them anyway. Elevators large and running well most times. Some small problems like only one side of buttons worked at times in some, nothing major. Others must have had some levels of problems because Guest Services was very, very busy first couple of days. We went only to get wires WOW band recoded. NOTE if Diamond etc concierge can do it from her terminal. DINING - I won't go way into it certainly being covered. We hate it, no middle ground. From being pretty much forced to eat at some pay restaurants, menus just not large enough in each to make staying solely with complimentary ones. If you do not have reservations made already when come onboard you will have problems if ship is well booked. Non reservation lines LONG! Some wait even with reservations. I found it interesting that in Paid CHOPS if I wanted lobster still even in extra pay it is extra charge $21. If I wanted better aged steak $18. Most of the issues have been well covered. Come on in extra paid restaurant Jamiees Italian ( the best one by the way ) 2.95 for American coffee ( not speciality ) really pay extra each and still you are going to chafe me for the coffee because brewed? In Chops it $8 speciality coffees if not just instant syrup junk coffee? REALLY! Waters over stressed and they will tell you IF no one is around that they hate system. Nobody is happy. We shall see. MAKE reservations online!!! Many evenings no reservations were told come back at 9:30 last seating. We had one day with no reservation wound up eating dinner in the buffet. ENTERTAINMENT: obviously they are doing some great stuff but again I caution you make reservations online. Maybe some of these 2 day early sailings with 1000 people did't have lines. We had 4,800 something on board everything was a line almost. Even with multiple showings the theatre can't hold everyone wanting to see a show. Here's a problem, reservations go in first. SEAT HOLDER BEWARE. So reservation people go in, some people sent one in tell them hold 4 seats. We all now how that works, BUT, new game. 150 people without reservations standing in hallway 45 minutes until opens to all. they enter to claim the 50 unoccupied seats. Seat holder says no those 3 seats are taken they will be right here. Well guess what after waiting 45 minutes in line no one wants to hear you are saving seats. A couple near physical confrontations witnessed personally, a few hot words exchanged. If you have reservations all go at same time or risk a problem. We did not get to see 270 Star whatever show no reservations available though tried early but online didn't allow me to. Since that is a small venue we weren't going to even try to wait on non-reservation line because doubtful would get anywhere near a seat. No matter what a pain make your reservations for food and entrainment online. Most everything spoken for by end of first day I would bet. We will never sail Dynamic Dining ever again. I will go land resorts first!!! Service and uniqueness of main dining waiter relationship etc lost. We like meeting table mates etc. This is just like eating out at home, so why bother getting on something that rocks in bad weather? Bumper cars, cute, after waiting for 45 minutes then getting 9 minute ride would you bother to ever go again? Same with the Star, unique once, after that going to stand on line for an hour to do it again? Robot bar, everyone seemed to agree that was just a wasted space. Roving Bar service near non-existent by the way. Most part plan to bar and get your own. Maybe because many already paid for drink plan why make it easy? ROOM SERVICE: we only do the rolls and coffee so didn't pay for hot items. But complimentary juice, no idea what that was orange fissile water or something nothing like any juice. Even tried carrot juice...still I am not paying $4 for a glass of real juice. Read Less
3 Helpful Votes
Sail Date: December 2014
We were very excited to join the royal loyal following of RCI only to be met with disappointment after disappointment on this, our first (and possibly last) cruise with RCI. This was not only the Christmas cruise but it was our honeymoon ... Read More
We were very excited to join the royal loyal following of RCI only to be met with disappointment after disappointment on this, our first (and possibly last) cruise with RCI. This was not only the Christmas cruise but it was our honeymoon as well. A few highlights: 1) Our a/c was not working properly and our room never fully cooled. They tried to fix it - once - but it did little to alleviate the problem. Actually, the whole ship was overheated - we were sweating at dinner, walking in the halls and for SURE in the un-airconditioned elevators. 2) Service was sub-par. Our server was exceptionally awful and rude and eventually just 'left the ship' when we docked in Jamaica (his home country). Room service attendant sighed at me and argued with me (claiming they had NO salads with chicken on them, which was untrue and she later realized), etc. 3) Food was disgusting. Greasy, bland, cold....even the 'grilled' chicken left a grease film on our plates. They also close all dining options at 9 unless they're paid restaurants, and the room service menu is very limited. 4) Limited hours - of everything. Instead of a carefree vacation we felt strapped to timetables the whole time. 5) The TV booking system didn't work correctly which caused us to miss our excursion. 6) Little decoration for Christmas on this, the Christmas Cruise. The best part? Disembarking was quick with the self-serve option. All you have to do is schlepp your own stuff and have a US Passport and you're homefree! Read Less
Sail Date: December 2014
Took the NCL Breakaway on a Xmas cruise with wife and kids. Ship is big and it is nice but that is all it has going for it. We have been on RCL, Holland America, Costa, Carnival and NCL. First lets start with the food if you eat in the ... Read More
Took the NCL Breakaway on a Xmas cruise with wife and kids. Ship is big and it is nice but that is all it has going for it. We have been on RCL, Holland America, Costa, Carnival and NCL. First lets start with the food if you eat in the main dinning ( free ) food to me was not much better then hospital food we heard lots of complaints about this. The pay restaurant's food is better so if you go try them out. I don't think you should have to pay to get a good meal when you are putting out a lot of money in the first place. We could not wait to get off the boat in FL and Nassau to get a good meal. We had problems in the kids arcade with games that where not working and getting charged for them this was a big fight with them so watch out if you play in arcade. Plus games are expensive in arcade $1.50 to $2.00 per game for the kids I think this is a rip off. They messed a bunch of our photo's up also and wanted to charge us to fix them. Everything with them is about the money and that's it, No personal experience and I found a lot of the crew to be rude. Maybe this was because it was the Holidays and they wanted to be home but still if you are paying you expect better. So if you ask me I would not sail NCL go with a better line even if you pay more it will be worth it. Read Less
Sail Date: December 2014
The restaurant seating "TEAM" needs to take their work a little more serious. You don't seat two English speaking people at a table with six Chinese speaking people. And if the "TEAM" was too busy overlooking names ... Read More
The restaurant seating "TEAM" needs to take their work a little more serious. You don't seat two English speaking people at a table with six Chinese speaking people. And if the "TEAM" was too busy overlooking names (Italian vs. Chinese), then the waiter should have picked up on the situation and rectified the arrangement. We ate in the buffet for the remainder of the cruise. Food was sub-par, especially the beef, and not only in the buffet, but the main dining room also (I ordered the prime rib on the first night of the cruise). Buffet was about as organized as a soup sandwich. Had to hunt for everything I wanted on my plate. Meat in this line, potatoes in that line, veggies somewhere else. The so-called "Cruise Director" is pretty much skating. Not much planning, considering this was a Xmas cruise. A first year Arts & Entertainment student could have planned the five day cruise much better. This was by far the worse cruise I have ever taken, and to think that it was a Xmas cruise was even worse than worse. You people are billed as a five star cruise line...welllllll...that's just a bunch of bull. I've taken many a cruise with a lesser star rating that far exceeded my expectations and would make your outfit pale in comparison. I paid for a premium brand and got stiffed. That won't happen again. On a brighter note, the ship was very clean and bright. Casino....Wife and I playing identical slot machines...cruise cards inserted in each...mine wasn't giving nearly as much points as my wife's, even though we started off with the same amount of money and had equally won/lost the same amount of money when I called a floor mgr??? to inform him something was wrong with the machine/s. He looked, agreed, walked away and was never seen again... We will never sail with Celebrity again. They could care less about the customer. It's all about profit. Read Less

Find a Cruise

Email me when prices drop