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3 Helpful Votes
Sail Date: December 2017
Traveled to the Bahamas (Nassau and RC's Coco Cay) on Royal Caribbeans Majesty of the Seas from Port Canaveral Florida. December 29 to January 2 my wife and I brought in the new year of 2018. Weather for entire trip was fantastic. ... Read More
Traveled to the Bahamas (Nassau and RC's Coco Cay) on Royal Caribbeans Majesty of the Seas from Port Canaveral Florida. December 29 to January 2 my wife and I brought in the new year of 2018. Weather for entire trip was fantastic. Ocean conditions for entire trip were fantastic. These are a few of my reviews of the ship, trip, experience. Stateroom was ok but the bathroom was all rusty and in poor shape. Ship onboard WiFi is a joke, don't bother spending the money if you plan to do anything more than checking email. Dinning/food options were very limited, my wife and I have plant based diets. Coco Cay was very disappointing, overcharging for every conceivable need on the cay. Most passengers that debarked early were back on ship within 3 hours of arriving. Debarkation for our Nassau port of call was extremely unorganized and very stressful for all passengers that I talked to. No noticeable issues or events with regards to security. We both felt very safe on the island and had a great time with the locals and our taxi driver who took us all over the island. Our overall experience could have been so much better if they had better food options. Read Less
6 Helpful Votes
Sail Date: December 2017
I was on the Christmas 2017 Allure of the Seas cruise. My wife and I had a balcony room. We have done about a dozen cruises, the last several on Royal Caribbean. As a matter of fact, this was our second time on Allure. There were a few ... Read More
I was on the Christmas 2017 Allure of the Seas cruise. My wife and I had a balcony room. We have done about a dozen cruises, the last several on Royal Caribbean. As a matter of fact, this was our second time on Allure. There were a few good things about the cruise. But, there were several things I really found disappointing. The Positive 1. The room was nice – it’s always nice to have, at least, a balcony. We stayed in 12250. 2. Southside, the group playing a lot in Dazzle, was fantastic. We danced to them almost every night. We used to teach ballroom dancing so a great dance band is a must. 3. Ate at two different specialty restaurants – Japanese and Mexican. Both were great. 4. The show at the Aqua Theater was awesome. The performance of Mama Mia was first class. The Monopoly ice show was pretty good – except for the obvious commercials for the different venues on the ship. The Negative 1. Excursions. We wanted a catamaran ride to a snorkeling spot on St Thomas. We went to the Excursions desk and told the guy there what we were looking for – a boat with netting we could lay on while sailing, only about a dozen or so people on the boat. We showed him the excursion we thought would fit. He upsold us to a more expensive one. He told us the “fastcat” was exactly what we wanted AND it included a stop at a private beach and lunch. NOT! The boat was more a cattle car than a catamaran. There must have been 100 people on the boat. We had to walk through over 4 ft deep water (over sharp rocks) to get to the private beach – several people fell in the water because the rocks were so sharp. And, no, we couldn’t swim to the beach – we were holding towels and such over our heads. Then, if we wanted lunch, we had to buy it! This was the worst excursion I have ever had. Avoid the “fastcat” excursion in St Thomas. 2. Tips. Paying tips up front with a pre-designated price is a TERRIBLE idea. It was obvious that no one on the ship was motivated to go the extra mile to try for a better tip at the end of the week. They really need to go back to the envelope system where you determine the tip at the end of the cruise. I saw lazy service in our room, in Silk (where we ate every night), at the clubs, and around the pools. 3. Soft Drink Package. I bought this on my last cruise and it went great. This time, not so much. Using the little sticker on your card to get a soft drink in the clubs or the shows marked you as a second-class citizen. Several people would order soft drinks around me. Everyone would get a can of soda with a glass of ice. I got some sort of nasty tasting fountain drink. The first night, in Boleros, my wife ordered a glass of water and I ordered a diet coke. The water was free UNTIL the waiter saw the sticker on my card for pre-paid soda. Then, he tried to charge my wife for her water. 4. Cleanliness. The boat looked like it was maintained by slobs. In the Windjammer, there were times that a table would stay dirty for 5 or 10 minutes before cleaned. The bathroom in our room constantly smelled like an old bathroom in a rundown gas station. 5. Dining. I am used to having things move along at dinner – you finish one course and the next is right there. We always do early seating. This cruise we were in Silk. At our table, the service was so slow, I felt like ordering out between courses. There were times our plates sat for over 10 minutes between courses. Half way through the week they gave us new wait staff. Not much better. 6. Room Service 1. When did they start charging for room service? It used to be free. But, all you could get for free now was the continental breakfast. Everything else costs almost $8.00. It is starting to feel like they are nickel and diming us. 7. Room Service 2. We had a door hanger to fill out for room service. After the third day, the floor supervisor came to see us to tell us we needed to use the TV order system instead of the paper they provided. He was rude and condescending. But, we tried the TV system and it was terrible. You could not specify the quantity of items you wanted and there were real long menus to go through to get to the items you wanted. We have become loyal to Royal Caribbean up to this cruise. Now, we are seriously thinking about a different line next time. Bottom line, I expect to be WOWed on a cruise. This time, it was just a yawn. Read Less
1 Helpful Vote
Sail Date: December 2017
Departing from Baltimore was excellent! We anticipated a wonderful, joyful Christmas cruise. In actuality, the decorations and activities were minimal and low budget. The entertainment was generally passable, but it was nothing special. ... Read More
Departing from Baltimore was excellent! We anticipated a wonderful, joyful Christmas cruise. In actuality, the decorations and activities were minimal and low budget. The entertainment was generally passable, but it was nothing special. Not enough activities for children/teens. Overall the ship experience was disappointing. The islands and excursions were generally good. We loved exploring the islands, and meeting locals who were all very friendly. The Royal Caribbean staff was courteous and generally seemed to care about doing a good job; particularly the dining staff. Unfortunately, we cannot recommend this ship because of poor maintenance, lack of activities, and overall pushiness of crew members trying to sell us dinners, art, spa treatments, etc. There was a sewage leak on our deck early in the trip and as a result, the entire deck smelled like sewage for the rest of the 7 days. Overall, we enjoyed being together on a cruise with our family, but Grandeur of the Seas is not up to par. Read Less
13 Helpful Votes
Sail Date: December 2016
This was our first ever cruise with any company and it has put me off any future sailing with RC. I went on board with an open mind after reading many poor reviews about this ship. Unfortunately, most negatives were confirmed. Too ... Read More
This was our first ever cruise with any company and it has put me off any future sailing with RC. I went on board with an open mind after reading many poor reviews about this ship. Unfortunately, most negatives were confirmed. Too crowded. Too long to wait for any activities if they were not already booked out. Very short times on activities due to the number of guests they are trying to accomodate. (1 hr wait per activity the norm) Think your getting something special with the drinks package including premium coffee but there are so few places to get a decent coffee expect a 30-40 min wait at peak times. No real dramas with other beverage availability but some venues need more bar staff to reduce wait times. Food quality was quite inconsistent. Some was good and some was poor. Most was pub grub at best. Even in the 'extra fee' restaurants we were disappointed. Felt like RC is out to bleed your wallet at every opportunity. We had a travelling companion that needed some antibiotics from the medical centre. A consultation and a few pills later... a bill for $400 US? Trying to get off for the day at a port, now that's an experience. Expect delays after delays and total chaos trying to get 5000 people through one gangway and everyone wanting to be the first ashore. Ovation gangway rage was brewing. Trying to get a decent seat near a pool... Set your alarm for 6 am. Want a decent seat at a show you've booked.... Get there an hour early or you'll end up trying to look around a 400mm column in the Royal Theatre or be stuck up the back of Two70 with a huge designer lamp blocking your view to the upper level stages. Forget about seeing the performers on the lower stages unless your in the front 2 rows. The robot bar is the ultimate gimmick. It doesn't create drinks anywhere near the standard of a decent bartender and spills 15% of your selection trying to get it in the plastic cup. Most times I walked past, it was being re-stocked or had broken down. And the one that most people don't expect... This ship looks like a tsunami couldn't influence it's bulk. Wrong! Ovation is quite influenced by a swell as low as 3-4 metres. It's just too damn top heavy so be prepared for some extra rock 'n roll. With the huge amount of guests on board and the chaos we experienced in calm controlled conditions, one might question their ability to efficiently handle an emergency situation. On the positive side, If you do get a decent seat for any entertainment you should enjoy the talented performers. The band 'Rock The Boat' is one of the tightest and most talented covers bands you'll find anywhere. The Dream and Legs were also great. Pixels... well, got a crap seat so couldn't see much of that. Most of the staff are very friendly and efficient and will bend over backwards to try and please you. The accomodation is spacious, modern and comfortable but any announcements can't be heard inside the well insulated cabins. Dumb! Dumb! Dumb! Should be a speaker and volume control or TV override so you don't have open your cabin door to hear any announcements. Most people I spoke to on the ship about their experience had similar opinions to us and most said they won't sail again on Ovation. Read Less
3 Helpful Votes
Sail Date: December 2016
First I'd like to state that we are Diamond Plus member and this was our 4th sailing on the Freedom of the Seas. We were very disappointed and a very big let down by royal Caribbean cruise line. We have always loved the Freedom and ... Read More
First I'd like to state that we are Diamond Plus member and this was our 4th sailing on the Freedom of the Seas. We were very disappointed and a very big let down by royal Caribbean cruise line. We have always loved the Freedom and have always had great food, great entertainment and great service. This was a New Years sailing and I expected Royal to go above and beyond on this Holiday sailing but they went down and below. We were on the President's cruise on the Allure in September and it was magnificent and we were expecting the same on the Freedom. This was the worst cruise that I have sailed with Royal. The food in the windjammer was repetitive, tasteless and lacking choices. The menu in the dining room was not desirable. Thanks to Kemesh the dining room manager, we were able to get special meals on 3 nights. Giovanni and Sabor were very good, but you shouldn't have to eat in the specialty restaurants to get good food. The headliner show was great. Same theatrically shows that have been on the Freedom for years, didn't bother to see them. Magician was good and a special show with a singer was also good. The Cruise staff was lazy and the Cruise director was barely seen. Activities were boring and never started on time. The piano man was great, he had a big crowd every night. Dj's were horrible and since they turned the night club into Sabor, there is little space up in the crown for dancing. Most of the exercise equipment in the gym needs repair or replacement. The ship is aging and needs to go to dry dock. We will not sail on the Freedom again. Read Less
1 Helpful Vote
Sail Date: December 2016
Ship tired rusty dirty carpets and old fashioned in the public areas. The cabins were clean comfy beds and clean linen and towels cabin staff excellent. Bar staff over worked tiered and stretched. Main Dinning room staff ... Read More
Ship tired rusty dirty carpets and old fashioned in the public areas. The cabins were clean comfy beds and clean linen and towels cabin staff excellent. Bar staff over worked tiered and stretched. Main Dinning room staff overworked hence sloppy our table of 8 never got our food together on any courses and 7/10 in was warm to cold! The food was very good when we got it hot we felt sorry for the chefs all there effort ruoined by waiters not getting the food out quick. Also the wine waiters were very slow in the main dinning room. Ship Didn't feel Christmassy only one xmas tree! More effort was made for new year but the music in the main centrum was disastrous slow and boring. Properly our fault for choosing a cruise in the school holidays but was very surprised to find so many un accompanied children approx 8 years upwards charging around playing in the lefts pushing past elderly people being very load and hogging the hot tubs! Cannot understand why the UNDER 18 curfew is 1am yes 1 am! Every day. And New Year's Eve 12 to 17 years olds till 2am! Hence there was sick in the corridors! Many we saw drinking alcohol from the free champagne on New Year's Eve. Lastly royal Caribbean managed to leave 4 of our party of 8 stranded at Miami airport after they cancelled our flights home! Still waiting for an explanation and apologee as there 4 reps in the airport were not willing to assist us - we had to sort out our own flights home and hopefully we can reclaim the fee £1500 per seat back! So cruisers beware. We will never use this company again. Read Less
1 Helpful Vote
Sail Date: December 2016
We chose to do this cruise as it encompassed both Christmas (which also happens to be my son's birthday) and New Year's Eve--many other cruise options offered just one or the other. For such a big ship, I was surprised to have ... Read More
We chose to do this cruise as it encompassed both Christmas (which also happens to be my son's birthday) and New Year's Eve--many other cruise options offered just one or the other. For such a big ship, I was surprised to have to go looking for food when I felt hungry. I am an experienced cruiser, and couldn't believe that buffets and snack-style restaurants had very short hours throughout the ship on a daily basis. That being said, we went through a few things that we'd never experienced on a cruise and couldn't believe they happened to us: 1) On my son's birthday, December 25th, we visited the Central Park 101 restaurant to celebrate. The staff assured me that the table would be decorated, etc. While we were seated promptly, none of the promises were fulfilled. No decorations, and very poor service--as a matter of fact we even had to ask multiple times for the bread. This was also the day after we went to the Chops restaurant which was amazing and had set the bar very high. Being that we had such a positive experience the day before in Chops which has the same price tag as Central Park 101, we complained about the subpar service and the forgotten decorations. The manager was extremely rude and told us that we should just go back to Chops if we liked it better there the night before. After hearing how rude he was being, my son who never complains at restaurants spoke up and let the manager know that this was no way to be treating customers, specially on a holiday like Christmas! 2) Upon re-embarking the ship at port on the following day, the card scanner started going crazy when my son handed the security guard his card with the screen reading "security alert". Security made a huge fuss out of this and said that my son had to go to emergency services immediately yet didn't want to tell us what the issue was. Being that my son had just turned 23 and that I paid for the cruise, I wanted to know what was going on, so I went to guest services with him. I was worried that he wasn't telling me something because I never had to deal with something like this. Long story short, after treating us like criminals and putting us into a room in which they alerted us that they would be recording us with both "audio and video" (!), it turned out that on the first night of the cruise, my son got flagged in the system for "providing alcohol to minors". He recalled the event, and it was the first night at the Sushi restaurant when he gave his younger (18) sister a sip of his drink so she could try it. Having done a Costa cruise in Europe prior to this one, he actually thought the drinking age was 18+, and when the hostess went up to him to alert him that it was actually 21+ on the ship, he apologized and never gave my daughter a sip again. Apparently the misunderstanding wasn't resolved because they put us through hell for something unbelievably innocent. In the end they realized how ridiculous it was and even sent us a bottle of champagne to our room for blowing the situation out of proportion. What a stressful situation for no reason at all... Ridiculous. 3) New Year's Eve... We have done New Year's Eve on other ships before and had an amazing time. Expected nothing less on such a beautiful ship as the Allure. First, our cabin steward threw away a shopping bag containing various New Years hats, masquerade masks, noise makers, etc. that had already made it through the first 8 nights of our cruise thinking that it was trash. I don't know how you can possibly think all of that is trash when it is quite obvious what it is for. Additionally, the celebration party was subpar. Balloons were dropped from the ceiling to little fanfare, and made for a truly lackluster experience. 4) We asked for breakfast room service 6 times, via hanging the request card on our door before the cut-off time. It was only delivered once. Unbelievable. 5) While there were a few nice employees on the ship, it's noteworthy to mention that many were noticeably in a bad mood, which is very atypical of ship crew that are normally very nice to guests. I don't know if this was the end of a lot of crew's contracts or if management was mistreating them but something was definitely off. The ports of call were great, and the ship itself was very nice. However, on our overall experience we were truly let down as experienced cruisers. Read Less
8 Helpful Votes
Sail Date: December 2016
To enjoy a special Christmas and New Years holiday vacation in which I treated my sons and their wives (40 ish adults) I booked this cruise expecting an enjoyable 10 days. I Have been on over 40 cruises to date and previous ones without ... Read More
To enjoy a special Christmas and New Years holiday vacation in which I treated my sons and their wives (40 ish adults) I booked this cruise expecting an enjoyable 10 days. I Have been on over 40 cruises to date and previous ones without the whole family that were outstandingly good, this one was a sad disappointment in so many ways, outstandingly bad. TERRIBLE - food, service, attitude. VERY, VERY short buffet hours yet, 20 minutes before afternoon closing buffet ran out of french fries and hot dogs, and the cook REFUSED TO COOK ANY MORE THAT DAY! At three different meals in the buffet, diet Coke was unavailable because they were out of syrup or was not mixing right, the other fountain in the buffet also was not able to provide diet coke either, no one seemed to be concerned about getting machine fixed. - - We were charged for drinks that were supposed to be included as one of our DIAMOND STATUS drinks between 5pm and 830pm, had to go to the service desk twice to get account corrected. - - In one of the ports, St Martins I believe, the ship blew away from the dock during boarding, fortunately no one was injured but it took 20-30 minutes to get the ship tied up properly and the gangways functional again. - - the bottom of the pool is in absolutely terrible condition, mirrors in the cabin bathrooms are black along the bottoms and sides because of damage or age, wiring on deck five atrium speaker was haphazardly attached to glass and mirrors for 3-4 feet with pieces of black electrical tape - - The dancers in the production shows were good, but the singers and the song selections were poor. - - The orchestra was performing well but sounded poor because the sound-man/sound mixer person hasn't a clue or has a tin ear (get him some training or get someone else) - - the pool attendants were not enforcing the time limit rule on unattended deck chairs, so it was impossible to get one for ourselves - - the teenagers on board were not made to follow the curfew and were out running around all hours disturbing others - - these are the major issues I can recall, but it appears to me it is a top down problem on this ship, or maybe corporate down problem. I do not plan, even though I have diamond status and get some good perks, to ever cruise on Royal Carib. again. Read Less
6 Helpful Votes
Sail Date: December 2016
Party of four left on 19 December for 7 day cruise aroiund Arabian Cost, visiting Dubai, Qatar, Abu Dhadi, Oman. This sis a noisy boneshaker of a ship. We had to change cabins as the engine noise kept us awake all night, the heavy ... Read More
Party of four left on 19 December for 7 day cruise aroiund Arabian Cost, visiting Dubai, Qatar, Abu Dhadi, Oman. This sis a noisy boneshaker of a ship. We had to change cabins as the engine noise kept us awake all night, the heavy vibrations didnt help either. bWe finished up in a small cabin down in the bilges, but at least it was quiet. Meals in the Meridian Restaurant were small portions, and not very good. One meal my Beef Wellington was red raw and my wife's was overcooked. Most evenings we had our meal then went to the buffet restaurant for a top up. Itinery for Xmas Day was changed and we visited a Village with no shops, no beach, no places to visit. We all immediately returned on the bus to the ship. Xmas day entertrainment was a silly sketch related stint lasting about 30 minutes. Xmas dinner was no different to any other night. The day befor our return we started to get sore throats and chests. All four of us have had to have medical treatment and have been really poorly for over a week. A lot of passengers were feeling the same. This ship needs retiring, it is years past its best. Will never use Thomson againb. Read Less
15 Helpful Votes
Sail Date: December 2016
We are 2 women. I am in my late fifties, my travelling companion in her seventies. Originally my parents (also in their seventies) were to join us for the cruise in the adjacent mini-suite, but had to cancel at the last minute due to an ... Read More
We are 2 women. I am in my late fifties, my travelling companion in her seventies. Originally my parents (also in their seventies) were to join us for the cruise in the adjacent mini-suite, but had to cancel at the last minute due to an urgent health issue. This has no bearing on my review of this particular cruise. My companion had never cruised or left Australia before. I am an experienced traveller, often solo. This was my first ocean cruise. Previously I have cruised for up to 14 days on a small ship expedition off Kimberley WA coast and a river cruise in Russia. We are both of average fitness with no mobility problems. We chose the New Zealand itinerary over Christmas for the ports and shore excursions available around New Zealand sailing out of Sydney Harbour and the personal recommendation of at least 6 people regarding Princess Cruises. We used the Princess Sydney Airport shuttle bus both ways. Both the embarkation and disembarkation process and passenger experience was severley compromised by poor communication, lackadaisical service and in fact misinformation on the part of Princess staff/contractors on the ground and on board ship. We had been upgraded to Club Class - thank you - but were not informed of this until we had been standing in various queues for more than 3 hours at the Sydney terminal. There was nothing on the Cruise Personaliser and we or our travel agent were not informed. We were told to get into one queue and then another and then we were appartently in the wrong queue. Honestly this mob could not run a chook raffle. We were even told at one point that they had run out of trolleys - "go and look after your own bags" - after being told by another Princess staffer that they would be looked after between getting on the bus and cabin. Then after considerable panic, some nice young man turned up with more trolleys. The beginning of the cruise was marred considerably as it took my companion the first 3 days to get over it! Disembarkation was just as disorganised. We had done everything we had been told - as always - to the letter. We were called "light blue 6" so we made our way to where we were told only to be told by Security to "wait until you are called" We said "We have been called". We made our way down to the luggage and mine went missing for more than an hour. Another woman and I were both given "lost luggage vouchers" before some sheepish young bloke turned up with my bag. As far as i know, the other woman is still waiting. Cabin (mini-suite) OK, maitenance very poor. Shower/bath outlet blocked so showering in ankle deep water that took up to 20 minutes to drain (after 2 minute shower) - plumber materialised 48 hours after complaint - apparently no one had noticed prior to this. Speaking to other women on cruise - this is the first thing that they check - they clean their own outlet pipe of hair and other debris left by previous occupants! Yuck!!!!! Toilet broke while room steward on time off (Day 5 Auckland). Bowl overflowing and down back wall. Managed to stop before the dirty deluge reached the carpet, after wading in - not happy. Paged steward - no answer - pager clearly not put through to anyone else. Contacted Passenger Services and demanded help - not taken seriously. Plumber took 3.5 hours to arrive. Strange little man came to mop up water - did not clean bowl. Eventually saw supervisor 3 days later, who called me a liar - not a high point Princess! Complimentary bottle of cheap wine not really appreciated after that experience! Food repitive, average, sometimes poor - inedible - even CS Share. Room service - most times something - like milk - left off tray. Entertainment disappointing. High point of trip - the marvelous Ana (Club Class dining room hostess). Perhaps Princess need to make her a trainer in customer service and common sense! On-shore excursions generally as expected although expensive for what is provided. Akaroa - Southern Alps including train to Arthur's Pass. As with all the excursions considerably overpriced. I might be nice to at least get a biscuit to go with the cold weak coffee. Disappointing when driver left an elderly couple behind with their bags and coats still on bus after 5 minute photo stop. They could both be clearly seen by all of the other 20 passengers on this particular bus hurrying back to whithin 2 metres of the bus front door! Driver told repeatedly, but they were left to catch up at next stop an hour or so later on another bus - not good enough! Driver's name - Gary. He was clearly seen being interviewed for the "Reflections" DVD for this cruise. In Dunedin after city tour, bemused when "complimentary shuttle bus back to ship" costs $10 NZ one way! Bemused when on boarding found "gift for you" card for prepaid internet access. Apparently they were the "only cards that we had printed". People who had prepaid drinks packages had to ask for refunds as it was cheaper to arrange on board. Far too often there were language problems including incorrect drinks orders - or perhaps just convenient excuse for appalling service. Most of captain's and other announcements not audible from inside room. Some were - why not all? Told by steward to "open the door". If it is important enough to make an anouncement about then it needs to be heard throughout the ship. Sometimes by the time I realised that there was an announcement going on and got to the other end of the long skinny mini-suite to open the door - the announcement was over! The biggest bugbear was the door to our cabin / mini-suite. One or both of our cruise cards needed to be reactivated no less than seventeen (yes 17) times for the 14 days or our cruise to operate the door. Strangely the magnetic strip worked just fine for everything else - only the door was a problem! Just as well as my companion used hers to spend an awful lot of money in the ship's retail precinct. That was the only time except overnight on the bedside table away from lights etc. that she removed the lanyard from around her neck - as for both of us. She doesn't actually carry a phone and her bag did NOT have a magnet! It got to the stage that my companion would not leave the room without me for fear of not being able to get back in. We made contingency plans so that we did not miss various bookings because we couldn't get timely entrance to our room. Each foray into the queue at Passenger Services took from 5 - 30 minutes. Yes - I timed it! Yes, I, in particular do understand the concept of magnets, phones etc. as I hold post-graduate university qualifcations in medical physics. Other passengers also had problems with their doors and batteries etc were replaced - particularly if at least one of the passsengers was male! I have never had this problem before and no - I do not believe that this was our fault. Twice we were told that this would be checked out - it was not and of course on the last morning of the cruise my companion's card ceased to work yet again - right on queue! It was particularly disheartening to see our cabin steward and one of his nasty little mates appearing to have a good laugh at my elderly companion attempting to gain entrance to her own room and failing. It may be fine in some cultures to treat middle-aged and elderly wormen as invisible - not in mine. Please remember that it is my generation and older particularly in Australia and like countries who DO have the disposable income along with the opportunity, health and fitness in retirement to use it; but we are choosey where we spend it - and we are becoming silent no more regarding poor service and downright rudeness. "Princess Cruises - Come back New"...................... Princess Cruises - Come back broke and disappointed! Princess Cruises - don't come back at all! Read Less
1 Helpful Vote
Sail Date: December 2015
I have been on two Princess cruises previously in 2013, a 7 day on Ruby and 10 day on Emerald. At the time I told Princess that the food and service was excellent but the space was so cramped we would not travel with them again. We saw ... Read More
I have been on two Princess cruises previously in 2013, a 7 day on Ruby and 10 day on Emerald. At the time I told Princess that the food and service was excellent but the space was so cramped we would not travel with them again. We saw the Royal and decided to try a newer ship. We had a Premium Deluxe Balcony. !. The music offered was fantastic both bands and individual performers. We both enjoy music, not particulary shows. Though the Saxophone Show was great. 2. The service was excellent. 3. Even with this largest balcony we were shocked at the tiny cabin. I think the Interior on the Royal Caribbean and Carnival are the same size. 4. My husband remarked after we were on the ship four hours, "Everything is so cramped". 5. The food was unremarkable, not bad but not exceptional as we thought three years ago. We could see the cuts made by Princess during those three years. 6. We told Princess that we would not travel with them again because we were horrified by the lack of hygiene by passengers in the food areas and the failure of Princess to direct passengers to wash hands as I've seen on my previous twenty cruises in the last six years. This newer ship had lovely handwashing alcoves before each entrance to the Buffet. No crew member directed anyone to them. I asked a crewmember in the Buffet why and he responded that passengers had complained that they were being told to wash their hands. So they were told not to do so. I saw at most ten people using them in our ten days on the ship. As we entered the Buffet there was no crew member placing a dab of Purell in anyone's hands. When I asked another crew member she also responded that they were told not to do so nor to direct passengers to Purell stands beside the plates and bowls. I saw less people using these than the handwashing alcoves. In the Dining Room, elevators and Buffet I saw passengers sneezing without covering their faces with anything. On the ninth day of the cruise in the Buffet a woman reached around me as I was using the tongs to remove some food and grabbed food directly from the buffet tray. I said, "What are you doing" and she responded, 'Huh". The lack of hygiene was appalling. By the sixth day I was hearing passengers saying in elevators and beside us in the Buffet and Dining Room that people were getting sick. Surprise! We will never cruise on Princess again. Read Less
3 Helpful Votes
Sail Date: December 2015
We chose this cruise as it was one of the few that left from Melbourne, so we didn't have the hassle of planes/trains etc prior to the trip. We enjoyed the ports of call, and some of the staff couldn't have been better. ... Read More
We chose this cruise as it was one of the few that left from Melbourne, so we didn't have the hassle of planes/trains etc prior to the trip. We enjoyed the ports of call, and some of the staff couldn't have been better. However, the overall food and restaurant experience were appalling. Bad organisation, cheap food, no change of menu, no flexibility with dining times, having to queue for breakfast, upstairs pantry - don't even go there .... you had to pay for a lot of the food, and which cruise line does not put food on after 9 pm on New Year's Eve, for heaven's sake? THIS ONE!!! We would hang out to be on shore just so we could find something decent to eat. The biggest problem with P&O is that even though they get you to complete a survey on your experience, they don't seem to give a toss at how bad the review is. Read Less
Sail Date: December 2014
Embarkation was to be in 10 minutes from pier to room. No Way rooms not ready until 1pm. Door locked so you could not go to room. Now to the windjammer which was quit nice and food selection great. Homemade cookies baked fresh daily from ... Read More
Embarkation was to be in 10 minutes from pier to room. No Way rooms not ready until 1pm. Door locked so you could not go to room. Now to the windjammer which was quit nice and food selection great. Homemade cookies baked fresh daily from 11 to 9. A great new tradition. At 1 we tried to get to room but were told not until 2PM. We finally got to the room 11252 which is a balcony room which had adequate storage, new bathroom with larger shower. Nicely done. There were wrist band to use instead of the cards. Neither band worked so we relied on the cards for the 11 nights. We were able at 2 wks out to obtain dining and show reservations with help of C&A. The thing with the dining was the even without a reservation you could go up to the dining room entrance and share a table and get seated right away. We ate at the American Icon and the food was very poor as the service at dinner time. We ate at this restaurant for Breakfast and lunch and was great food and service. Do not know what dinner was so bad. Chic was one of our favorite place for dinner. We had 3 meals here, but the trouble the menus remain identical. So same old each night. Silk was good for 2 nights. The food was good, but again it was the same menu for the 2 nights. They really tried to get us to buy drinks. The Grande was for 2 night for which a jacket is required (formal). The menu was nice and had lobster, good meal and service. Coastal Kitchen was a special allowance for us for 2 nights. This was the best meal choices and service on board. It is a restaurant designated for Pinnacle and Suite guests. They service breakfast, lunch and dinner there. We only had dinner at this location due to being only Diamond Plus. Chops was a paid for dining option which we did go on 1 night. We always go to Chops on ships for ding and this restaurant was not a disappointment. We loved the food and service. There were 6 other pay for dining which we did not use. Michael Pub, Devinely Decadence, Wonderland, Izumi Japanese, Jamies Italian, and Chef Table. Cafe 270 was the place we ate most breakfast and lunch. It is like the Park Cafe on other ships. It was always crowded. Windjammer food was same as on most ships but they had an addition of a bakery at the entrance of restaurant and they made fresh breads and homemade cookies. This was a wonderful addition to the cruise menu. Fresh and warm cookies wonderful and busy at most times. The entertainment was OK. RCCL paid for a Bionic Bar which looked large in most ads but in reality was quite small. Only say if used 2 times. The bars had a great selection to choose from and music good at most. The 270 theater had the windows which turn into pictures and the entertainment was about medium. The comedian John David was tremendous. The other entertainers were about average, not special. The daily activities were just normal as other ships, nothing spectacular. Shops on boards were all upscale and i mean upscale. They did the normal sales on watches almost every days and then a t shirt sale. They were all done in a small area in front of the shops and this made walking through a problem due to crowds. Stateroom entertainment was CNN, HLN, TMC and then RCCL channels. The computerized daily planner did not work in the room due to computer issues. We are Diamond Plus with many cruises under our travels, but on this ship there were 1300 plus loyal travelers on board. This made is hard to go to the evening 5 TO 8:30 cocktail hours in Diamond or Concierge lounges. There was only standing room most nights and service was hard to get. We heard on board that RCCL will be taking away our benefit to go to the concierge lounge as a Diamond Plus. They plan to make the concierge for Pinnacle and Suites Guests. How sad that we can go on 50 cruises with them but they want us to be lower than a person who may take 1 cruise book a suite and get that benefit. We spend lots of bucks on RCCL but they do not appreciate it. One good benefit they gave was 3 drinks at any bar during cocktail hours for Diamond Plus which was a nice touch. This should be implemented for other ships. Embarkation was a nightmare it was to be 8:30 and we got off at 10:30, the problem was customs and the baggage handlers, our bags were being delivered as we got there. A mess. We have booked the Anthem for Oct, 15 and cancelled when we came home. Ship beautiful and that is about it.   Read Less
1 Helpful Vote
Sail Date: December 2014
Excited to take this 12 day trip as a well deserved vacation break. The problems began with the embarkation process, inadequate seating, chaos and mayhem when they roll up the doors to proceed, and the problems continued all the way ... Read More
Excited to take this 12 day trip as a well deserved vacation break. The problems began with the embarkation process, inadequate seating, chaos and mayhem when they roll up the doors to proceed, and the problems continued all the way through, even with the disembarkation process. Keep in mind this is a new ship and yes there should be minor hiccups, but many were major. Problems with our balcony stateroom: Our room air conditioner was not properly working for two days, keep us at a sweltering 74 - 75 degrees in the room. Finally on the second night they resolved that issue. Also on the first 4 nights we had a flat screen TV from the movie "Poltergeist" which glowed like a runaway nuclear reactor lighting the entire room depriving us of sleep every night. Complaints to Guest Services personal were handled by cold and indifferent attitudes for 4 days and nights. On the fourth night I phoned the Miami Office and complained and they sent a message to the ship telling them to rectify the problem. We were moved by a begrudging staff member to another room, probably because we went over their heads when they would not address or resolve the issues. Both rooms also creaked and cracked all night long waking us up at all hours of the night. On top of that at 3:30 in the morning they were moving laundry carts around on the deck below us also creating noises to wake the dead. These problems were not isolated to us, but our neighboring staterooms also had the same problems. The outside balconies were already ridden with a lot of rust. On a positive note, our stateroom attendants were wonderful and very attentive!!!! Problems with Dining: While the different restaurant themes were a change, the main menu items were similar at almost every restaurant. After a few days the selections became dull and mundane at the least. After 8 days of the 12 day cruise some of the restaurants were running out of food listed on the menu. Even the Windjammer Cafe had a smaller variety of foods with most of the same items day after day. The dining rooms were under staffed which resulted in slow service. Waits of up to 20 minutes to have your water glass refilled. Many times the wrong entrees were placed in front of us and were quickly resolved because they actually belonged to someone else at our table. I prefer assigned seating and an assigned staff to the table, this has always provided stellar service because the waiter know he/she will get bonus money for providing great service. With the new "Dynamic Dining" they realize they will only see us one night and the drive to excel has been taken out of their sails because they know there will not be any extra tipping. After day four the Seattle Hot Dog stand was out of Coney Island Dogs and regular American Hot Dogs. Room Service no longer includes eggs, bacon, sausage, hamburgers, or the entree for the day. All of there are now Ala-carte items at additional charges and fees. We abandoned using room service because the service was always running about 20 - 30 minutes late and the coffee was horrible. The Promenade Cafe is no longer open all night, it closes near midnight and re-opens at 6:00 AM Problems with Entertainment: The entertainment venues were only one per night (not two shows like other ships) and the seating of the theater is probably only a third of the total population on the ship. Even though reservations were made months in advance for the shows, arriving 15 to 20 minutes before the show found the theater completely full with over-crowded standing room. It wasn't until the last 2 nights that they actually scanned your card to make sure you had reservations before letting you in. Problems with Equipment: As previously indicated, air conditioning and televisions were failing, sliding doors would jamb and stick when opening or closing. Elevators would constantly freeze up and then reset themselves. If you were going up, the elevators would freeze briefly and then reset and you soon found yourself going down instead of up. Bionic Bar Robots would spill drinks resulting in charges for a drink never received. To add insult to injury, for the same $8.00 drink at a bar, the robot bartender charged you $12.00 plus a heavy gratuity resulting in a final price of around $14.00 for that $8.00 drink. My question is what is the robot going to do with it's gratuity earnings? . Problems with Staff: Guest services were cold and indifferent to complaint about failures and problems, I had to call the Miami office in order to rectify problems with our room that they chose to ignore. Dining staff were understaffed and spread too thinly resulting in very slow and poor service, not necessarily a fault of their own. In the Windjammer dishes would be piled on empty tables for up to 15 minutes before the staff decide to remove them and clean the table so another group could be seated. Our talks with the dining wait staff found that they were unhappy with the new "Dynamic Dining" because they knew it would result in a severe drop in there income from lost tips. But to be totally fair there were a few shining stars who worked hard to provide outstanding service even for one night. We did tip them for their excellence in service provided. Other: The Promenade Cafe was severely shrunk in size with less selections of food that were present the past cruises. The coffee at the Promenade was terrible tasting!!! When creamer was added the coffee was actually gray in color (like dish water) and was totally unappetizing. Maybe the bad coffee is actually a way to cut coffee expenses on-board the ship. Because the Promenade was so small there were no parades or events there, because they have installed plenty of high end stores with over priced items. The ship has no access to the bow area for the opportunity of photography. You can no longer go forward on the 15th floor and get a forward vantage point for photography. The 5th floor walkways are between the staterooms and the lifeboats which makes it impossible to photograph directly into the water to capture images of flying fish or other wildlife. Even from your balconies you are unable to look directly into the water because you are 20 feet from the edge of the ship with your view blocked by the lifeboats. The outside walkways are completely exposed to the elements so in inclement weather you are directly exposed to the bad weather. The walkways are not sheltered like on the other classes of ships. We arrived in the port of Bridgetown Barbados on Sunday when all the stores were closed and almost nothing to do and no place to go except the terminal port itself. A little forethought would have possibly switched the Port of Bridgetown with Martinique so we could have been able to shop at both ports on the respective days. Even to the point of disembarkation, there were failure. We were delayed by almost 2 hours after our appointed time before we were allowed to exit the ship, making us late for our scheduled pick-up. My only advice is to run in the other direction with any discussion about the Quantum of the Seas. The Anthem of the Seas is the sister ship of the Quantum, so I would expect epic failures there as well. If you have reservations consider switching them to another class of ship like the Oasis or the Liberty. While there were many new things like the bumper cars, the larger solarium with more pools/hot tubs, the Flowrider, the I-fly, and the Northstar, but these also commanded long waiting lists and although the experience enjoyable, it was far from being worth the wait and inconveniences. If this is the future of Royal Caribbean, I will be seeking other options for cruising. Read Less
Sail Date: December 2014
I booked this cruise to start a family tradition. My grand daughter (17 months old) had never been on a cruise. I thought departing from New York City would be a good option instead of flying to a port for embarkation. If your looking for ... Read More
I booked this cruise to start a family tradition. My grand daughter (17 months old) had never been on a cruise. I thought departing from New York City would be a good option instead of flying to a port for embarkation. If your looking for a generic experience or have not cruise prior, this is the cruise for you. The embarkation was fairly quick and efficient. The Cabin Steward was friendly and attentive. The cabins are narrow as well as the hallways. Navigating these halls can be challenging especially with a stroller or wheelchair when the linen carts take up the hallways. Free style dining is a nice concept but don't expect the food to be warm or fresh. Food hoarding seem to be a past time of many travelers. The days at sea were too cold to enjoy the outside areas or pool. Some Excursions were over price and not worth the time. Great Stirrup Cay is nicely laid out with little shade. One has to pay for a Cabana, covered chaise or sit at a picnic table under the pavilion. There are water activities and a giant inflated slide for an additional cost. The Spa is a quiet respite with lounge chairs, saunas, whirlpool and hot tile chaise. There are a variety Spa services but be prepared to be pressured to purchase additional services or items. Splash Academy has programs for children age three or older. The Guppy Program (3 yrs. and younger) exists in name only. Their is a separate room with a few toys. Gift shops had the range of over priced jewelry or low end cruise nick knacks. The there is a variety of restaurants with table side service but the portions are small and the food may be over cooked. In general the ship is large with a variety of activities with audience participation. The price of the cruise is basic with many add-ons such as for sodas, wines and liquors packages or enrichment activities. Be prepared for a time-share experience of being asked to purchase items. If you see Spa staff outside of the Spa area, run!! You will be approached to purchase even more services. Read Less
Sail Date: December 2014
Just got off Cunards Queen Elizabeth with 5 Family members I have traveled with 5 different Cruise companies This was my first cruise with Cunard that I thought would be a bit highbrow for my taste . How wrong was I. The service was very ... Read More
Just got off Cunards Queen Elizabeth with 5 Family members I have traveled with 5 different Cruise companies This was my first cruise with Cunard that I thought would be a bit highbrow for my taste . How wrong was I. The service was very slow the quickest I got a drink order to our table was 20 mins the slowest just under hour and I am not making this up the food in the Brittania restaurant was good but no way near as good as other ships I have been on The entertainment was alright but no where near enough different varieties of music you will like it if you like listening to one man piano players they had several bars with piano players no Jazz or nightclub venues. I found most of the serving staff to be OK but no were near the standards of say Celebrity. Our trip was to go to Amsterdam and dock for 2 days we were told on first day at sea that we could not dock at Amsterdam because of high winds, no alternative port could be found so we sailed up & down The English Channel Because of some EU ruling we were told that vat would be added to all ship shops purchases and there would be no duty free sales I sailed with P& O last January to Amsterdam where there was no vat added and you could buy duty free on board? But worst of all this short cruise to the Amsterdam Christmas markets to do some last minute Christmas Shopping and buy our duty free drinks for Christmas did not happen Maybe I will try Cunard again when I reach 80 years of age but of the five cruise companies I have used Celebrity, Royal Caribbean, NCL, P&O and Cunard. Cunard would not get in my top 5 cruises and this nothing to do with our cruise not reaching its destination. Just on Poor service not enough to do generally not a well run ship. Read Less
Sail Date: December 2014
We were on the Dec 22-27th cruise to Cozumel and Princess Cay. We are experienced cruisers and have travelled on Ruby Princess, Royal Caribbean and Celebrity before. We go on cruises with the mindset that we are going to be flexible and ... Read More
We were on the Dec 22-27th cruise to Cozumel and Princess Cay. We are experienced cruisers and have travelled on Ruby Princess, Royal Caribbean and Celebrity before. We go on cruises with the mindset that we are going to be flexible and have a fun time! I have to admit I was disappointed though within the first 15 minutes of exploring the ship but tried to focus on the positives throughout the trip. We had 2 mini-suites on the 9th floor: D305 and D419. Our group consisted of 2 adults (ages 42 and 43) and 3 teens (13, 16, 17). Pros: Boarding process was a breeze. Very organized. Rooms were clean and the attendants were friendly. Balconies were spacious. Uncovered but worked well for sun-bathing. Nice variety of pools on the ship. Movies Under the Stars was a hit with my family. We especially enjoyed the pizza served on the pool deck, International Cafe, and the Casino. Nice movie selection in the cabin. Princess Cay was clean and offered something for everyone. A fun beach day! Cons: Pool towels were not available on Day 1. Must use beach towels from your cabin. Note: pool towels were older and need a refresh. Some of the furniture in the buffet dining rooms are showing their age and need to be replaced. The food selection at the buffet was odd and not appealing. There was a long line to get food at the buffet on Day 1. Something I have not experience on other ships. Passengers were grumbling. Noted a few young passengers with poor buffet etiquette so we did not return. (Ex: sneezing without covering mouth) The most alarming to us was the brown water (color of cola!) coming out of faucets and shower head intermittently in both cabins starting on Day 2. We were told this was happening on the starboard side of the 9th floor and a plumber would need to work on it. This continued through the end of Day 4. We brushed our teeth with bottle water (provided by us) and went to the pools and hot tubs vs taking a shower with contaminated water. This is an older ship that has doors in some common areas (busy pool/elevator areas) that you need to use your hands to pull/push vs being automatic. I was surprised Princess did not upgrade these doors to touch free to reduce germ transfer among passengers. We tried to ignore the flaws to the best of our ability and have a fun Holiday vacation. Would I cruise on this ship again? No. We much prefer the Celebrity Cruise Line. Read Less
1 Helpful Vote
Sail Date: December 2014
Let me start by saying that we have about 15 previous Celebrity cruises under our belt - and 30+ in all. We started with X back in the early days of Chandris, sailing on the Meridian, Horizon, Zenith, up to the largest ships. We prefer ... Read More
Let me start by saying that we have about 15 previous Celebrity cruises under our belt - and 30+ in all. We started with X back in the early days of Chandris, sailing on the Meridian, Horizon, Zenith, up to the largest ships. We prefer smaller ships but have enjoyed the Aqua Class/Blu experience so much that it offsets the size issues. We have done holiday cruises many times on Celebrity and other lines, including RSSC, Oceania, and Seabourn. This year we liked the prospect of leaving from San Juan so we booked Summit 12 months out. Our cabin on Deck 11 was absolutely fine with terrific stateroom service. Only negative here was that our balcony overlooked the Sunset Bar and we had to contend with music every evening until 10.30 or 11.00 pm. We loved the aft location. Two concerns pretty much tainted our interest in any future trips with Celebrity. There has been a significant decline in the quality of food and food service, even within the past 12 months. Even in Blu, which we think is an inspired concept, I had ahi tuna one evening that was inedible because of the fishy taste. The Ocean View Cafe has been reduced to a glorified strip mall cafeteria. Nowhere do they post the menu being offered - the only way to find out is to wind your way through every serving line in the restaurant. Signage is incorrect or missing for many items. One of the best was "Barbarian" Sausage (Bavarian maybe?). Red Jello/Vanilla was actually Yellow Jello/Vanilla. Servers don't know what they are serving. One dish looked to me like orzo or rice, I couldn't tell which. I asked the server and she pointed to the sign which said "Mixed Vegetables." Veal Piccata had no lemons or capers but a thick gooey brown gravy and mushrooms. Previously, servers would remove plates etc from the tables almost before you could put your fork down. We saw tables with empty dishes on them for 15+ minutes. The ship's interiors look really well in most every aspect. But the exterior spaces are run down, rusty, and embarrassing. The teak floor in the Solarium is flaking apart and looks like there is sand on the floor. The ceiling a/c vents are dripping with rust. The chair cushions are stained with white paint. Ice dispensers "out of order" for the entire cruise at the Pool Grill and servers told me they had not been working "for some time." The piece de resistance was the afternoon canapes we received in Aqua Class. Every day the same uninspired, unidentifiable things appeared and twice we were served chocolate chip cookies. Could not believe it. We overheard several European guests on the ship who were complaining about having been duped into believing they were getting a 5-star experience. I am sorry that a once great cruise line has dropped to this level. There are plenty of hard-working staff everywhere. And I expect there are very bright minds at work in the RCCL and X offices in Miami. But something strange is missing in between. We have enjoyed many wonderful cruises with Celebrity but we will most likely not be back. Read Less
Sail Date: December 2014
Our family has not been on a cruise in 28 years - that one was arranged by a family member. Positives - staterooms were more spacious than I expected, we had 2 inside staterooms on the 8th floor. Staff very friendly, always said hello or ... Read More
Our family has not been on a cruise in 28 years - that one was arranged by a family member. Positives - staterooms were more spacious than I expected, we had 2 inside staterooms on the 8th floor. Staff very friendly, always said hello or acknowledged you on the ship. Negatives - FOOD was the biggest disappointment. Lack of variety overall - seemed like lunch items were re-hash of whatever was left over from the day before - just in a different sauce or form. Every single dessert served was inedible except the German chocolate cake which was only served the afternoon of departure. Desserts looked and tasted like styrofoam, airy, tasteless. Prime rib at Garden Cafe first and last night was reasonably good. A few of the salads were nice.Just huge lack of variety - never saw a shrimp, crab or lobster anything. Most of the on deck meals were cancelled due to wind - which was really not a strong wind. the two they did have were some of the better food served. Only saw grapefruit one day, otherwise cantaloupe, pineapple and honeydew cut fruit ever. yogurt in large dish looked so gloppy I did not even want to try it at breakfast. Excursions we booked on our own and saved about 75% over NCL prices and from what we saw and heard we had much better excursions than those who booked through the ship. Two best were BZ Cave tubing - loved Melvin our guide, great day, lunch was enjoyable, but bring a snack because you only eat at the very end of the day. Other great day was at YaYa Beach Club - club was OK, but it was Carolyn from Undertoe SUP (stand up paddle boards) and Simmone from the Yoga studio who was helping Carolyn who made our day. These two women were amazing they made our day in Mahahual - Costa Maya port the best day of the cruise! Everything you would want - smart, funny, kind, gracious, helpful, friendly. We (especially my sons 24, 22 and 19) had a blast with their lesson and just hanging out with them during the day. No they are not young 20 somethings but have this appeal that crosses generations. Simonne did an impromptu yoga session with me that was a real WOW experience, not just poses, very emotional, healing and something I never experienced before. Read Less
1 Helpful Vote
Sail Date: December 2014
The enticing itinerary of Roatan, Cozumel and Costa Maya, was the reason we chose this cruise departing from Tampa. The port stops were lovely and we had some great excursions including cave tubing, zip lining from 9 platforms, horseback ... Read More
The enticing itinerary of Roatan, Cozumel and Costa Maya, was the reason we chose this cruise departing from Tampa. The port stops were lovely and we had some great excursions including cave tubing, zip lining from 9 platforms, horseback riding, fishing and shopping.The tour guides were very helpful and friendly. One caveat the 6 hour fishing excursion in Roatan is advertised as leaving from the dock as you disembark the ship. It did leave from a dock---- following a 1 hour bus ride to the opposite side of the island. This was clearly false advertisement. The ship on the other hand was a disappointment in several regards. The food in the breakfast and lunch buffet was uninspired, lacked variety and was mediocre. We ate breakfast in the main dining room hoping for better fare. We ordered eggs benedict and were served hard boiled eggs on luncheon ham with no Hollandaise sauce. The main dining room fare was better; excellent French onion soup, great rolls, decent entrees and a delicious turkey with dressing for Christmas day. The servers were very good. We dined in Chops where they had a delicious Forest Mushroom soup and excellent strip steak. The evening we dined in the Izumi specialty restaurant was disappointing and unacceptable. A couple had brought 2 children, one appeared to be around 18 months and the other age 3. The youngest screeched through dinner and the older attempted to climb the room divider as if he were on a playground, all the while the parents were oblivious to the disturbance they were making. Apparently RCL does not have any age standards in place for this specialty restaurant. The Solarium is designated as an adults only pool but there was no dedicated staff member to monitor this and children were in abundance. In general the ship public areas were clean and attractive, but the ship is aged and needs a redo. Also the public restrooms would benefit from more frequent cleaning. In summary, after having sailed on Celebrity and Holland America we expected more. We will not again sail on RCL. Read Less
1 Helpful Vote
Sail Date: December 2014
My family and I recently went on a cruise on Voyager of the Seas to New Zealand, leaving the 9th December from Sydney and returning on the 20th of December. This is our second cruise with Caribbean, the first being on Rhapsody of the Seas, ... Read More
My family and I recently went on a cruise on Voyager of the Seas to New Zealand, leaving the 9th December from Sydney and returning on the 20th of December. This is our second cruise with Caribbean, the first being on Rhapsody of the Seas, which we absolutely loved. Firstly, we all thought that the ship itself was pretty amazing. The facilities and the overall look of the ship were fine. It was very clean and our room attendant was really lovely and nothing was too hard for him. Unfortunately, that’s where the positives end. This cruise was SO incredibly crowded. We had to line up for up to half and hour just to get a cup of sub-standard coffee. The Windjammer was completely over crowded for every meal. It was impossible to hold a table and leave it to go and get seconds, as upon our return it was ALWAYS snapped up by other passengers. The food in the Windjammer was very average at best. The food in the restaurant, however, was marginally better. There was no actual little cafes available for during the days when meals weren’t available to us in the buffet or restaurant. The only place we could get snacks was along the Promenade and that food was rubbish. On Rhapsody they had lovely little beef rolls and salads to snack on during the day. The service was completely different to our first cruise. On Rhapsody, we had wait staff constantly asking us if we needed anything. We didn’t have to walk through the crowds to find a drink. With the Voyager, it was the opposite. We could barely ever find available (not-run off their feet) staff to ask for things or direct us to places. Waiting for lifts became a nightmare and in the end, I used the stairs - this is the first cruise i've ever been on where I was forced to lose weight, not just from using the stairs everywhere, but also the lack of good decent food. (so i guess that had it's positives) I enjoyed the spa days that i had on board. I had four or five various treatments done and even though they were all lovely and relaxing, the hard sell at the end was VERY annoying. One lady even sat silently staring at me after her sales pitch, until I’d made a commitment to purchase the products (which in the end i refused to do). The service was so stretched to its limits, that I even had the gratuities reversed, something I have never done before. I then made sure the people who deserved our tips, received them.   Read Less
Sail Date: December 2014
The cruise was ok, but three main critics of the ship and our experience: 1) Not enough space - It is a huge ship, but the proportion of people to features such as pools, slides, hot tubs, sun deck space, etc... is not good. Way too ... Read More
The cruise was ok, but three main critics of the ship and our experience: 1) Not enough space - It is a huge ship, but the proportion of people to features such as pools, slides, hot tubs, sun deck space, etc... is not good. Way too crowded. The number of people in the pools and hut tubs was just gross. The only way to get a chair on the sun deck on at sea days was to get out there and put your stuff on one before 8am. Lines for the slides (which are great) was way too long. 2) Food was blah - Huge selection at the buffet which was great, but overall the food tasted very blah. We found very few tasty things. We also paid for a dinner at Cagney's which is suppose to be their best specialty on the ship. Nice restaurant, but very long wait, and food was just ok. We expected a much better experience. The best restaurant we went to was a complimentary restaurant called "The Taste". 3) Unexpected charges - We were not aware of the $12 per passenger per day charges. For my family of 6, for 7 days, that was an extra $504. I tip well and expected to pay tips, but not this much. Don't like surprises. Read Less
Sail Date: December 2014
Very disappointed in this ship. It was smelly - former smoking areas have not been cleaned of smoke smell - several areas smelled musty. The cruise director acted very unprofessional; he was loud, obnoxious, spoke unclearly, and there was ... Read More
Very disappointed in this ship. It was smelly - former smoking areas have not been cleaned of smoke smell - several areas smelled musty. The cruise director acted very unprofessional; he was loud, obnoxious, spoke unclearly, and there was huge gaps in entertainment times. The Christmas show was put on very, very late (10:00) which included young children in the show, and the so-called Christmas story read by the entertainment director was terrible and not something that the children seemed to enjoy. Entertainment on this ship was not very good and we were somewhat bored. The ports were wonderful, as were the staff in the Platinum (lower) dining room (Ioan and Vlad - two thumps up). Our cabin steward was very friendly and accommodating. Overall, we did not find the staff very friendly. I will definitely never cruise on this ship again and am not overly thrilled with Carnival. One of the pieces of our luggage arrived with a broken wheel to which the staff sent us a letter saying that if we have it fixed within 30 days they will CONSIDER repayment. Also, getting off the ship in Costa Maya was horrendous - elevators letting people off into a crowd where the hallway and staircases emptied into one stairway was disastrous with pushing, shoving, yelling and stepping on toes! Also, I was upset over 4 things that I wanted to do that were listed in the Fun Times daily and were actually held on different days (one was for a Scotch tasting.) Read Less
Sail Date: December 2014
Will this was my second time on the The Rhapsody and 4th time with RCCL and I must say that I was VERY disappointed. RCCL to save on cost have changed a few things around and I feel not for the better. Basically they were more like a P ... Read More
Will this was my second time on the The Rhapsody and 4th time with RCCL and I must say that I was VERY disappointed. RCCL to save on cost have changed a few things around and I feel not for the better. Basically they were more like a P & O / Carnival cruise than a RCCL cruise so yes they have gone down a notch. Now not that I drink alot but the thing I found disappointing on the Carnival Spirit was the way they had Nip pourers and they even had measuring jugs for Wine - whereas, the RCCL line did not. To my surprise they have introduced this now (apparently within the las 3 mths) as a cost saving messure as told to me by the Bar Staff. Also one of the highlights use to be the singing of the Reastaurant staff near the end of the cruise - this has also been cut out. On RCCL they have a Fundraiser called "Save our Seas" T-Shirts and they sell them for $10 and you do a 1km walk with the Captain and his cruise. Well this was the first RCCL cruise that this did not happen as I supposed we were not good enough to walk with Captain Gustav.....The last time I was on The Rhapsody was April 2013 and this time the so called "Broadway" showa were exactly the same and the other supporting shows were mediocre as best - Very Disappointing indeed. The saving grace as always id the Main Restaurant and Dinner each night was enjoyable. I am hoping that RCCL will pick up their standards otherwise, I will have to find a new Cruise Line to travel. Read Less
1 Helpful Vote
Sail Date: December 2014
Where to begin? Being seasoned cruisers and having done the Radiance last year,we had a couple of expectations surrounding this cruise. Beautifully refurbished ship,Christmas happy people all having a nice time....Wrong!! We and a group ... Read More
Where to begin? Being seasoned cruisers and having done the Radiance last year,we had a couple of expectations surrounding this cruise. Beautifully refurbished ship,Christmas happy people all having a nice time....Wrong!! We and a group of others literally ran off the ship and all stated never again in a month of frosty fridays in hell would we sail on Voyager again,if at all RCCL. Embarkation was 100%. A steady slide downhill from then on. Our junior suite was on level nine,in a good location,but thats it. We weren't looking for fault as on Radiance there had been little to complain about,just kick back and enjoy. Oh,no,not on this sorry ship...the first thing noticed was the unvarnished handrails on our balony,complete with sticky patches of plastic protective coating that lazy workers had failed to peel off(it came off easily i might add). Filthy glass doors,and deck(i cleaned those doors myself,after the cabin steward had a go and gave up). Black mould in the shower,which after 5 days was removed and re siliconed. Patches of rolled on flat paint(aprox 20 of these)on the living area ceiling covering tiny scratches!all these patches were around 20 x25cms each! But more to the point,the ceiling was satin finish,so you can imagine what they looked like,way worse at night...positively shameful standard of work. Not all our drawers had been re-lined(a swanky part of this refurbishment, i believe),so maintenance arrived with a box cutter and roll of sticky to do this. The reason id said something was because there was hair and such still in the drawer from the previous holiday makers. The first time we met our cabin steward,he informed us of his income,really do i need to go into any more detail regarding that?apart from unrequired information and an unacceptable thing to do. After day 5 we politely(as always)asked if we could please have clean sheets and our room vaccuumed,as it had not been done since we boarded.. this was met with a statement that it had been done...were not stupid,so could clearly see it had not been. This sort of malarkey carried on until customer relations were spoken to yet again and the situation sorted. We received a bottle of cheap red wine "for our discomfort". I mean,lets face it,our cabin is always immaculate,because that's how we choose to live,so are not hard to look after! Anyway we were assigned a new steward who was just lovely and did a great job...but no monkey towels and treats for us because i guess they were not pleased we has to complain so often,to get a mediocre result really. As for mealtimes,well i think that if you're reading this then you will know that all other comments written by my fellow reviewers are 150%true. Theres nothing i can add except,over populated ship,understaffed and lack of dining areas...actually a god awful experience. We found a lot of English language issues. We were told very firmly by the Australian customer relations assistant that"UM..they actually have to pass a test,so of course they speak good English",so ok,use it then! May i say that the gals in the high end shops were not only helpful,but cheerful and so obliging...consequently,i spent a heap of money on luxury items that i cannot buy where i live..YAAAY!! Bar staff could not have cared less,and depending on where you went,depended on the price and size of wine glass served,but,tell you what..being female ensured that any men standing at the bar did not get served before females! Very little to do really on this cruise,unless you were into noisy kids,shrieking unsupervised teenagers,or in pools that were most undesirable places to be. Most definitely lacking in anything to do for peaceful adults who wish to spend time reading,or just relaxing. So we found ourselves often driven back to our cabin,and hey,lets face it,that wasn't the best place,was it?? We knew there would be a ton of kids on board,but i question the parents who allowed their unruly kids to run riot,all over the ship continually,to the point that we are surprised there wasnt an emergency overboard...do not think that when on board,your horrid kids will be out of your hair and supervised...make no mistake,they will not, Instead they will be annoying other passengers who have paid a lot of good money to put up with them. I asked my Husband who is a construction company site manager,what makes a building/structure such as Voyager feel so sad and just not work? He said that a building has to have a soul,has to be put together by people who care..or it just wont work. Sadly Voyager is one of these such structures..a huge tank of people all sailing round in what sounds and feels like a 40 gallon drum.. I think Mr.Goldstein needs to take a good hard look at attention to detail,how his staff work and feel and make a lot of changes. And sometimes that can only come from the top and work its way down...and we all know what that means. We would have to be really keen to do RCCL ever again Read Less

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