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8 Helpful Votes
Sail Date: December 2016
Have to say our room attendant, waiters and drink waiter staff of an evening made a trip amazing, nothing was too much of a problem and they went beyond to make a cruise memorable. Overall our cruise was great, ship was spotless, food ... Read More
Have to say our room attendant, waiters and drink waiter staff of an evening made a trip amazing, nothing was too much of a problem and they went beyond to make a cruise memorable. Overall our cruise was great, ship was spotless, food was great, entertainment of a night some were great others alright then some that we walked out on, everyone's tastes are different, what we don't like others may love, overall a very relaxing 12 days. Now for the downside, I would suggest you not get involved in the up sell. I was lucky enough to win a spa prize which was for a $100 US dollars treatment, was really looking forward to this but when attending I was told the treatment was $168 US dollars ok that find but you have to pay Gratuities on your prize which was $29.53 US dollars, sort of left a bad taste in my mouth, then they tried to sell me products at a price of $880 US dollars odd, yeah right. They also have guessing competions in regards to Jewellery and watches, you are lead to believe that is what you are going to win, wrong, what you receive is a very cheap piece of cheap jewellery eg, pretend Pandora bracelet that they sell for roughly $19 US dollars Read Less
5 Helpful Votes
Sail Date: December 2016
This was my first time on Princess cruises, and I must say i was not disappointed. On the first night at dinner I was sat at a table of other solo travellers all aged between 64 and 86. I have no complaints regarding the Dawn Princess, ... Read More
This was my first time on Princess cruises, and I must say i was not disappointed. On the first night at dinner I was sat at a table of other solo travellers all aged between 64 and 86. I have no complaints regarding the Dawn Princess, yes she is showing signs of wear and tear but aren',t we all as we age. Christmas was very well done especially for the children. New Year was so much fun up on the pool deck.I would choose Princess in a flash and recommend them to anyone asking my opinion.If I had to gripe it was that my cabin was smaller then other cruise ships I have been on.I loved Jo LIttle, Babbba and Fusion class acts in the Theatre.A huge thank you to our waiters Tyrone and Raj, you certainly made mealtimes pleasant. Also to Runiel who kept my cabin spotless he was always smiling The problem I had with my lights was fixed promptly and.the follow up from customer service very good.especially the chocolates. Read Less
4 Helpful Votes
Sail Date: December 2016
The reason we choose this cruise, well just to be away from the family for a change over the Christmas & New Year and we were not disappointed The ship & crew were fantastic, the food again was really, really great with plenty ... Read More
The reason we choose this cruise, well just to be away from the family for a change over the Christmas & New Year and we were not disappointed The ship & crew were fantastic, the food again was really, really great with plenty to choose from The ship was decked out in Christmas decorations & New years eve was a blast, with great entertainment on the Lido pool deck Fiji was not to our liking due to the locals being a little over the top. Mystery Island was a blessing however. Maybe we should have done some shore excursions as some of the other passengers did and were very pleased with their decision. Also met up with some great passengers and had a very good time. We had a great choice of food with goose for Christmas eve & the Pinnacle grill was fantastic with great food & service. To sum it up, we loved the cruise, the staff, the service and the people. Read Less
12 Helpful Votes
Sail Date: December 2016
This was our third cruise on Sun Princess. After touring the South Pacific in Dec. 2013, and New Zealand in Dec. 2014, Xmas and the new year 2016 seemed like a good choice. Boarding was not a problem, having been warned of later ... Read More
This was our third cruise on Sun Princess. After touring the South Pacific in Dec. 2013, and New Zealand in Dec. 2014, Xmas and the new year 2016 seemed like a good choice. Boarding was not a problem, having been warned of later boarding times due to necessary cleaning regarding norovirus presence. The same happened for the previous two trips, so no surprises there. Once aboard, we went straight to our cabin to ready for dinner. The Marquis dining room was as expected, and after some negotiation, we had a table for the two of us; very accommodating Maitre De, many thanks. All our main meals were had there; excellent cuisine, and excellent waiter and his assistant. For breakfast and lunch, Horizons was our choice; select your own food combinations for your pleasure. Most serving staff were of good nature, but several seemed rather tired and a little snappy at times. Understandable, and easier to ignore. During the first few days at sea, there was an ever present odor in the passageway of deck 11, Aloha between the forward elevators and our cabin. The cabin staff appologised for the problem, which took nearly three days to rectify. I'm afraid urea is not a pleasant experience for any person. A short time after that, My wife and I came down with what was 'diagnosed' as norovirus by the duty nurse. Neither of us was seen by this 'nurse'. We were confined to our cabin for 24 hours, a necessary precaution. A package of capsules was sent to each of us to help plug each end, so to speak. Gastro Stop is still Gastro Stop even by any other name.Since my wife was still feeling 'off' afterward, we were confined for another 24 hours. Fair enough, we did not wish to be responsible for other passengers discomfort. At this stage, we had to utilize room service for our meals. The selection is a little restricted compared to the main dining, but quite adequate particularly under the circumstance. After another day and a bit passed, we had not been contacted by the duty 'nurse', so I rang the medical rooms to confirm we were feeling good again. We were allowed out once more. Good cheer. With that episode behind us, it was time to enjoy the rest of the journey. Most of our evenings were spent at Crooners after dinner. Maurizzio is the main attraction for entertainment there. One can join in with the songs, dancing and chit-chat with other passengers. The majority of bar staff we found to be accommodating. The International Cafe we found to be crowded at the best of times, unless very late into the night. Not an overly important issue since there are other places to have a coffee. Could not say much for the shore excursions; Komodo Island was fully booked before we boarded the ship - limited visitors allowed on the island at any given time. Fair enough. Bali (Benoa) was the fun stop. It allowed my wife to buy some presents for the rellies after our return. She also enjoyed a full body massage, bless her little cotton socks. The only other stop we went shore-bound was Macassa. Since it was raining mostly, we spent about one hour walking near the port. Missed the markets due to poor information, but no loss, didn't spend anything there. Overall, we found the cost of excursions via Princess to be overpriced. On our NZ trip, we arranged tours on shore, most costing better than 50% less. Since the main reason for this cruise was to unwind after a heavy working year, (yes, not all of us oldies are retirees) we didn't need to rush around with activities so much. We met with several couples to share our and their stories and experiences. Back in Fremantle, disembarking was the easiest part; straight through from ship to shore. Uber took a little bit longer. Overall, we will travel again, but will try other lines as well to get a better feel for them in all fairness. Read Less
4 Helpful Votes
Sail Date: December 2016
We travelled with three couples who are all good friends. We were booked in Aqua class and there were various comments among us regarding the value. We absolutely loved Blu, the diningroom designated to be used by Aqua cabin ... Read More
We travelled with three couples who are all good friends. We were booked in Aqua class and there were various comments among us regarding the value. We absolutely loved Blu, the diningroom designated to be used by Aqua cabin passengers. The room is smaller than the main dining room, service top notch and I think the food is prepared in a different kitchen. We generally had breakfast there as well, fresh orange juice, yum..and Nice and quiet. I used the Persian Gardens almost daily, nice heated beds, steam and sauna looking out over the ocean, and the other perk is the shower in our cabin that had jets of water for the body and overhead. We did have lunch in the buffet. Because Blu was so good, we did not feel like we needed go to any of the private, extra charge dining rooms. Our friends, on the other hand, did not see the value. They said they are not foodies, don't care where they eat as "food is food" and there is plenty everywhere. They used the Persian Garden only once. And the third couple loved Blu and never used the Persian Garden. So, everyone is different. The ship itself was kept very clean. We were in the casino a few evenings and it was quite busy. The shows were hit and miss. The entertainment we enjoyed were In the Skydeck at 10 p.m. Almost nightly. Live Music, a bit of a show by the dancers, and the guests joining in, or just watching. The gym is large and very busy in the morning. More equipment available later. New Years Eve was magical, dancing and singing out on the deck with at least 1200 people on a warm Caribbean night under the stars. The band played for all age groups. Only minor issues were: Disembarkation was very, very slow getting through customs. I think it was because it was New Year's Day and they were short staffed. Chairs on the deck at the pool was a challenge ...people 'saved' seats by putting down towels and books, then left,..and lots of times those spots were vacant for hours. Not a great system. All in all, we complained that we had nothing to complain about. Read Less
4 Helpful Votes
Sail Date: December 2016
We have previously completed HAL cruises to Myanmar and Hong Kong from Singapore. This Indonesia cruise was the missing link. We have been to Singapore many, many times. Stayed at Sofitel So. The only highlights were the Telok Ayer Food ... Read More
We have previously completed HAL cruises to Myanmar and Hong Kong from Singapore. This Indonesia cruise was the missing link. We have been to Singapore many, many times. Stayed at Sofitel So. The only highlights were the Telok Ayer Food Market next door to the hotel. and the Botanic Gardens. Most ports of call were forgettable with heavy traffic. Shuttles only went to shopping malls. Lombok was the highlight. Komodo Island lizards are not much bigger than our large monitor lizards and much smaller than our crocodiles. We highly recommend Putu Supartana, a private driver in Bali (putusupartana@yahoo.com). He intimately knows the island, will recommend places to visit and can bypass the horrible traffic congestion. Overall an average cruise. HAL service is becoming less customer focussed but the ship staff were still excellent. Port information was minimal but port transfers were good. We did not do any ship excursions as they are too expensive and poor value. Other passenger statements reflected a lot of time in traffic on shore excursions. Main dining room food was good but the Pinnacle Grill needs to change its menu as it is still the same from 3 cruises ago. The lack of a cocktail of the day was a disappointment. Oceanview cabin better than other cruise lines and cabin staff excellent. Nightly entertainment was average. Two local culture shows were poor. Being a christmas/new year cruise the number of children was relatively low, unobtrusive and well behaved. A typical mid-60's HAL crowd. We would not do this cruise again as the ports of call are poor. However Indonesia is our nearest neighbour and we have been to more interesting, less tourist orientated places. Read Less
5 Helpful Votes
Sail Date: December 2016
This is a fantastic cruise company for seniors or people who like a slower pace, (perfect for me, as I love taking photos). They accommodate physical disabilities as much as possible throughout the trip. Children were rare, but the crew ... Read More
This is a fantastic cruise company for seniors or people who like a slower pace, (perfect for me, as I love taking photos). They accommodate physical disabilities as much as possible throughout the trip. Children were rare, but the crew made a special effort to find activities and food they would enjoy. Special diets can be accommodated. The locations they stop include plantations, museums and national parks. There is time to go to the local towns, with shuttle service. You will never be hungry on this trip: breakfast, warm cookies at 10:00, lunch, Tea Time, Cocktails and hors d'oeuvres and dinner. Open seating in the dining room. Balcony for every stateroom. On board they have bingo, lectures, and evening entertainment. It was a Christmas trip to remember: carolers greeted us as we boarded, decorations, food, the opportunity to attend Christmas Eve service and even gifts! The crew was the most cheerful and attentive I have experienced with any cruise line. Read Less
6 Helpful Votes
Sail Date: December 2016
Party of four left on 19 December for 7 day cruise aroiund Arabian Cost, visiting Dubai, Qatar, Abu Dhadi, Oman. This sis a noisy boneshaker of a ship. We had to change cabins as the engine noise kept us awake all night, the heavy ... Read More
Party of four left on 19 December for 7 day cruise aroiund Arabian Cost, visiting Dubai, Qatar, Abu Dhadi, Oman. This sis a noisy boneshaker of a ship. We had to change cabins as the engine noise kept us awake all night, the heavy vibrations didnt help either. bWe finished up in a small cabin down in the bilges, but at least it was quiet. Meals in the Meridian Restaurant were small portions, and not very good. One meal my Beef Wellington was red raw and my wife's was overcooked. Most evenings we had our meal then went to the buffet restaurant for a top up. Itinery for Xmas Day was changed and we visited a Village with no shops, no beach, no places to visit. We all immediately returned on the bus to the ship. Xmas day entertrainment was a silly sketch related stint lasting about 30 minutes. Xmas dinner was no different to any other night. The day befor our return we started to get sore throats and chests. All four of us have had to have medical treatment and have been really poorly for over a week. A lot of passengers were feeling the same. This ship needs retiring, it is years past its best. Will never use Thomson againb. Read Less
4 Helpful Votes
Sail Date: December 2016
Wow so much to say. came into Sydney harbour by river ferry coming around the back and side of this amazing ship. Boarding was a breeze a few rather long queues but that was to be expected as the ship had to board three and a half thousand ... Read More
Wow so much to say. came into Sydney harbour by river ferry coming around the back and side of this amazing ship. Boarding was a breeze a few rather long queues but that was to be expected as the ship had to board three and a half thousand people. once we were finally through the Embarkation process walking across the gangway was so nerve racking wondering what is the ship going to be like? what awaits us just around the corner? when we got around that corner and set foot on-board the truly amazing M/S Emerald Princess we certainly were not disappointed it was beautiful as it was a Christmas cruise there was tinsel Christmas trees and all sorts of other decorations everywhere which was a lovely touch. Now to the cabin my first time in an interior cabin so didn't really know what to expect but was pleasantly surprised the cabin was roomy well designed and actually quite a pleasant room although the bathroom as always with cruise ships was tiny. The Dining OMG the choices for dining on-board was incredible, three dining rooms, three specialty restaurants plus the buffet, Café Caribe, the grill, a pizza place/ ice-cream place and a fantastic little café in the Atrium called the International Café a tip book early for Crab Shack, Share and Crown Grill all of which are very popular this can be achieved through the stateroom phone by pressing the dining reservations button or by calling 6219 from any phone on-board (only the stateroom phones have the speed dial function). entertainment and activities the night-time shows is unfortunately where Princess fell short personally I found some of them to be rather amateurish I personally quite enjoyed the Princess signature show Magic To Do although they could have done more to hide the wires, the activities were quite enjoyable especially the trivia which my family spent a lot of time at all in all the entertainment and activities were abit of a let down (the Trivia was fun though). The service WOW each and every crew member was pleasant smiling happy to help you in anyway possible always with a huge smile (especially in the case of Kefang who worked at the international café as a buffet steward she was always smiling) the cruise director Duke and the assistant cruise director Matt were hilarious always cracking jokes and making fun of each other a true delight to be around. The ports and shore excursions WOW WOW WOW New Zealand is an incredible place a truly breathtaking country starting off in the Bay of Islands right up the top of the North Island we did the Waitangi Estuary by sea kayak shore excursion kayaking up to a small waterfall and back with a short break a 2 hour shore excursion truly amazing next was Auckland an unfortunate let-down very much like Sydney not really anything truly exciting there this was followed by the best port of the entire cruise Tauranga where we went to the Tamaki Maori Village just outside Rotorua what a day we were on a bus for about 90 minutes from the berth at Mount Maunganui to Tamaki both the guide and the driver were always cracking jokes and telling us about the areas we were passing which made the bus trip quite enjoyable then we arrived at Tamaki we were met by a traditional Maori welcome ceremony where the Maori warriors made sure that we came in peace and weren't going to attack them which was quite a show we then went into the village and were split up into small groups at which point we went to different huts to learn different things about Maori culture and history which was rather interesting and fun we then went to learn about a traditional hangi which is a Maori way of cooking after this we moved the meeting house where we were entertained through a number of Maori performances including the famous haka and a performance of a Maori love song called Pokarekare Ana after this it was meal time where we enjoyed a traditional Maori hangi feast which was delicious once this was over we had a bit of time to browse the gift shop and take some photos of the village before it was time to head back to the ship we said goodbye to Tamaki and headed out to the bus we then commenced the 90 minute return journey to Mount Maunganui berth where our ship was docked during this trip we were given a bit of a private performance with our guide singing some Maori songs until we reached Rotorua and she was dropped off we then went for a drive through the nearby gardens and had a look at a rather large building within the gardens before continuing our journey back. next was Christmas Day which was a sea day transiting between the north and south islands Christmas day was quiet and relaxing which was nice it was also a formal night there was Santa's arrival Christmas carols and much more our next port was Picton where we went on a hike and scenic cruise up the queen charlotte track and sound which was beautiful after this relatively easy hike and scenic cruise we were dropped off in the Picton township and had a bit of a look around a market and the town which was quite a nice quaint little rural New Zealand town right on the water which was lovely. Our next port was Wellington which is of course New Zealand's national capital and an awesome city first thing we did was get the famous cable car up the hill and walked back down through the botanical gardens which were really pretty after this we walked around the great city and had very necessary retail therapy we also enjoyed some on NZ's famous fush and chups as they would say we returned to the ship happy and content after a great day looking around an awesome city. next was Akaroa a quaint little French town quite a nice place actually at this port we did the double decker bus tour which was quite enjoyable during this tour we travelled form Akaroa to the famous hilltop hotel for a photo opportunity and pit stop we travelled through a number of quaint little towns the view from the hilltop hotel was breathtaking right over the many bays. Next was our final port of the cruise Dunedin a lovely small Scottish city with quite a lot to see including a Cadbury chocolate factory (the obvious highlight) as well as a great little Scottish shop quite a nice little southern New Zealand city. our final day in New Zealand was spent on a scenic cruise through the absolutely amazing Fiordland National Park through the dusky doubtful and breathtaking Milford sounds a truly breathtaking part of an amazing country. The next day was New Years Eve and of course it was party time and also the cruises third and final formal night they had three different on-board venues with parties celebrating New Years they were the Piazza, the Wheelhouse bar and the Explorers Lounge the Piazza had a live performance form the Emerald Princess party band (Liquid Blue) and a gold and silver balloon drop at the stroke of midnight a great night all in all. Our final night on-board was when my family went to the Share by Curtis Stone specialty restaurant located on deck 16 aft a truly amazing restaurant the six course meal was exquisite and the service was impeccable and the restaurant itself was beautifully designed. all in all a very very enjoyable cruise would definitely recommend Princess Cruises to anyone who wishes to have a relaxing luxurious and enriching cruise. Disembarkation was a breeze as well in and out of the terminal in less than half an hour. Would I travel with Princess Cruises again in short yes definitely although it is not my kind of line as I prefer to have activities galore, water parks, water slides heaps of pools a young persons fun cruise I would definitely go with princess again. Read Less
15 Helpful Votes
Sail Date: December 2016
We are 2 women. I am in my late fifties, my travelling companion in her seventies. Originally my parents (also in their seventies) were to join us for the cruise in the adjacent mini-suite, but had to cancel at the last minute due to an ... Read More
We are 2 women. I am in my late fifties, my travelling companion in her seventies. Originally my parents (also in their seventies) were to join us for the cruise in the adjacent mini-suite, but had to cancel at the last minute due to an urgent health issue. This has no bearing on my review of this particular cruise. My companion had never cruised or left Australia before. I am an experienced traveller, often solo. This was my first ocean cruise. Previously I have cruised for up to 14 days on a small ship expedition off Kimberley WA coast and a river cruise in Russia. We are both of average fitness with no mobility problems. We chose the New Zealand itinerary over Christmas for the ports and shore excursions available around New Zealand sailing out of Sydney Harbour and the personal recommendation of at least 6 people regarding Princess Cruises. We used the Princess Sydney Airport shuttle bus both ways. Both the embarkation and disembarkation process and passenger experience was severley compromised by poor communication, lackadaisical service and in fact misinformation on the part of Princess staff/contractors on the ground and on board ship. We had been upgraded to Club Class - thank you - but were not informed of this until we had been standing in various queues for more than 3 hours at the Sydney terminal. There was nothing on the Cruise Personaliser and we or our travel agent were not informed. We were told to get into one queue and then another and then we were appartently in the wrong queue. Honestly this mob could not run a chook raffle. We were even told at one point that they had run out of trolleys - "go and look after your own bags" - after being told by another Princess staffer that they would be looked after between getting on the bus and cabin. Then after considerable panic, some nice young man turned up with more trolleys. The beginning of the cruise was marred considerably as it took my companion the first 3 days to get over it! Disembarkation was just as disorganised. We had done everything we had been told - as always - to the letter. We were called "light blue 6" so we made our way to where we were told only to be told by Security to "wait until you are called" We said "We have been called". We made our way down to the luggage and mine went missing for more than an hour. Another woman and I were both given "lost luggage vouchers" before some sheepish young bloke turned up with my bag. As far as i know, the other woman is still waiting. Cabin (mini-suite) OK, maitenance very poor. Shower/bath outlet blocked so showering in ankle deep water that took up to 20 minutes to drain (after 2 minute shower) - plumber materialised 48 hours after complaint - apparently no one had noticed prior to this. Speaking to other women on cruise - this is the first thing that they check - they clean their own outlet pipe of hair and other debris left by previous occupants! Yuck!!!!! Toilet broke while room steward on time off (Day 5 Auckland). Bowl overflowing and down back wall. Managed to stop before the dirty deluge reached the carpet, after wading in - not happy. Paged steward - no answer - pager clearly not put through to anyone else. Contacted Passenger Services and demanded help - not taken seriously. Plumber took 3.5 hours to arrive. Strange little man came to mop up water - did not clean bowl. Eventually saw supervisor 3 days later, who called me a liar - not a high point Princess! Complimentary bottle of cheap wine not really appreciated after that experience! Food repitive, average, sometimes poor - inedible - even CS Share. Room service - most times something - like milk - left off tray. Entertainment disappointing. High point of trip - the marvelous Ana (Club Class dining room hostess). Perhaps Princess need to make her a trainer in customer service and common sense! On-shore excursions generally as expected although expensive for what is provided. Akaroa - Southern Alps including train to Arthur's Pass. As with all the excursions considerably overpriced. I might be nice to at least get a biscuit to go with the cold weak coffee. Disappointing when driver left an elderly couple behind with their bags and coats still on bus after 5 minute photo stop. They could both be clearly seen by all of the other 20 passengers on this particular bus hurrying back to whithin 2 metres of the bus front door! Driver told repeatedly, but they were left to catch up at next stop an hour or so later on another bus - not good enough! Driver's name - Gary. He was clearly seen being interviewed for the "Reflections" DVD for this cruise. In Dunedin after city tour, bemused when "complimentary shuttle bus back to ship" costs $10 NZ one way! Bemused when on boarding found "gift for you" card for prepaid internet access. Apparently they were the "only cards that we had printed". People who had prepaid drinks packages had to ask for refunds as it was cheaper to arrange on board. Far too often there were language problems including incorrect drinks orders - or perhaps just convenient excuse for appalling service. Most of captain's and other announcements not audible from inside room. Some were - why not all? Told by steward to "open the door". If it is important enough to make an anouncement about then it needs to be heard throughout the ship. Sometimes by the time I realised that there was an announcement going on and got to the other end of the long skinny mini-suite to open the door - the announcement was over! The biggest bugbear was the door to our cabin / mini-suite. One or both of our cruise cards needed to be reactivated no less than seventeen (yes 17) times for the 14 days or our cruise to operate the door. Strangely the magnetic strip worked just fine for everything else - only the door was a problem! Just as well as my companion used hers to spend an awful lot of money in the ship's retail precinct. That was the only time except overnight on the bedside table away from lights etc. that she removed the lanyard from around her neck - as for both of us. She doesn't actually carry a phone and her bag did NOT have a magnet! It got to the stage that my companion would not leave the room without me for fear of not being able to get back in. We made contingency plans so that we did not miss various bookings because we couldn't get timely entrance to our room. Each foray into the queue at Passenger Services took from 5 - 30 minutes. Yes - I timed it! Yes, I, in particular do understand the concept of magnets, phones etc. as I hold post-graduate university qualifcations in medical physics. Other passengers also had problems with their doors and batteries etc were replaced - particularly if at least one of the passsengers was male! I have never had this problem before and no - I do not believe that this was our fault. Twice we were told that this would be checked out - it was not and of course on the last morning of the cruise my companion's card ceased to work yet again - right on queue! It was particularly disheartening to see our cabin steward and one of his nasty little mates appearing to have a good laugh at my elderly companion attempting to gain entrance to her own room and failing. It may be fine in some cultures to treat middle-aged and elderly wormen as invisible - not in mine. Please remember that it is my generation and older particularly in Australia and like countries who DO have the disposable income along with the opportunity, health and fitness in retirement to use it; but we are choosey where we spend it - and we are becoming silent no more regarding poor service and downright rudeness. "Princess Cruises - Come back New"...................... Princess Cruises - Come back broke and disappointed! Princess Cruises - don't come back at all! Read Less

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