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12 Helpful Votes
Sail Date: December 2016
This was our third cruise on Sun Princess. After touring the South Pacific in Dec. 2013, and New Zealand in Dec. 2014, Xmas and the new year 2016 seemed like a good choice. Boarding was not a problem, having been warned of later ... Read More
This was our third cruise on Sun Princess. After touring the South Pacific in Dec. 2013, and New Zealand in Dec. 2014, Xmas and the new year 2016 seemed like a good choice. Boarding was not a problem, having been warned of later boarding times due to necessary cleaning regarding norovirus presence. The same happened for the previous two trips, so no surprises there. Once aboard, we went straight to our cabin to ready for dinner. The Marquis dining room was as expected, and after some negotiation, we had a table for the two of us; very accommodating Maitre De, many thanks. All our main meals were had there; excellent cuisine, and excellent waiter and his assistant. For breakfast and lunch, Horizons was our choice; select your own food combinations for your pleasure. Most serving staff were of good nature, but several seemed rather tired and a little snappy at times. Understandable, and easier to ignore. During the first few days at sea, there was an ever present odor in the passageway of deck 11, Aloha between the forward elevators and our cabin. The cabin staff appologised for the problem, which took nearly three days to rectify. I'm afraid urea is not a pleasant experience for any person. A short time after that, My wife and I came down with what was 'diagnosed' as norovirus by the duty nurse. Neither of us was seen by this 'nurse'. We were confined to our cabin for 24 hours, a necessary precaution. A package of capsules was sent to each of us to help plug each end, so to speak. Gastro Stop is still Gastro Stop even by any other name.Since my wife was still feeling 'off' afterward, we were confined for another 24 hours. Fair enough, we did not wish to be responsible for other passengers discomfort. At this stage, we had to utilize room service for our meals. The selection is a little restricted compared to the main dining, but quite adequate particularly under the circumstance. After another day and a bit passed, we had not been contacted by the duty 'nurse', so I rang the medical rooms to confirm we were feeling good again. We were allowed out once more. Good cheer. With that episode behind us, it was time to enjoy the rest of the journey. Most of our evenings were spent at Crooners after dinner. Maurizzio is the main attraction for entertainment there. One can join in with the songs, dancing and chit-chat with other passengers. The majority of bar staff we found to be accommodating. The International Cafe we found to be crowded at the best of times, unless very late into the night. Not an overly important issue since there are other places to have a coffee. Could not say much for the shore excursions; Komodo Island was fully booked before we boarded the ship - limited visitors allowed on the island at any given time. Fair enough. Bali (Benoa) was the fun stop. It allowed my wife to buy some presents for the rellies after our return. She also enjoyed a full body massage, bless her little cotton socks. The only other stop we went shore-bound was Macassa. Since it was raining mostly, we spent about one hour walking near the port. Missed the markets due to poor information, but no loss, didn't spend anything there. Overall, we found the cost of excursions via Princess to be overpriced. On our NZ trip, we arranged tours on shore, most costing better than 50% less. Since the main reason for this cruise was to unwind after a heavy working year, (yes, not all of us oldies are retirees) we didn't need to rush around with activities so much. We met with several couples to share our and their stories and experiences. Back in Fremantle, disembarking was the easiest part; straight through from ship to shore. Uber took a little bit longer. Overall, we will travel again, but will try other lines as well to get a better feel for them in all fairness. Read Less
4 Helpful Votes
Sail Date: December 2016
We have previously completed HAL cruises to Myanmar and Hong Kong from Singapore. This Indonesia cruise was the missing link. We have been to Singapore many, many times. Stayed at Sofitel So. The only highlights were the Telok Ayer Food ... Read More
We have previously completed HAL cruises to Myanmar and Hong Kong from Singapore. This Indonesia cruise was the missing link. We have been to Singapore many, many times. Stayed at Sofitel So. The only highlights were the Telok Ayer Food Market next door to the hotel. and the Botanic Gardens. Most ports of call were forgettable with heavy traffic. Shuttles only went to shopping malls. Lombok was the highlight. Komodo Island lizards are not much bigger than our large monitor lizards and much smaller than our crocodiles. We highly recommend Putu Supartana, a private driver in Bali (putusupartana@yahoo.com). He intimately knows the island, will recommend places to visit and can bypass the horrible traffic congestion. Overall an average cruise. HAL service is becoming less customer focussed but the ship staff were still excellent. Port information was minimal but port transfers were good. We did not do any ship excursions as they are too expensive and poor value. Other passenger statements reflected a lot of time in traffic on shore excursions. Main dining room food was good but the Pinnacle Grill needs to change its menu as it is still the same from 3 cruises ago. The lack of a cocktail of the day was a disappointment. Oceanview cabin better than other cruise lines and cabin staff excellent. Nightly entertainment was average. Two local culture shows were poor. Being a christmas/new year cruise the number of children was relatively low, unobtrusive and well behaved. A typical mid-60's HAL crowd. We would not do this cruise again as the ports of call are poor. However Indonesia is our nearest neighbour and we have been to more interesting, less tourist orientated places. Read Less
10 Helpful Votes
Sail Date: December 2016
This was our first experience, as sixty-somethings, of cruising and, overall, we were not disappointed. The Queen Elizabeth may lack the exterior grace of its earlier namesake (the 1938 version), but offers sumptuous, comfortable ... Read More
This was our first experience, as sixty-somethings, of cruising and, overall, we were not disappointed. The Queen Elizabeth may lack the exterior grace of its earlier namesake (the 1938 version), but offers sumptuous, comfortable surroundings and plenty of options for entertainment. We paid the 'Cunard Fare' for our cruise which gave us the option of free valet parking at Southampton. This was handled brilliantly. We arrived at the port, unloaded our luggage and then left the keys with the parking staff. Check-in was smooth and within 45 minutes of arrival were were in our cabin with all luggage waiting for us and our cabin steward on hand to advise us of all the necessary information on our cabin and facilities. We had a BE Category outside cabin on Deck 7 with balcony and were pleased with the location just behind and down one deck from the ship's bridge. Being near to bow of the ship the pitching was more noticeable but it was much quieter than cabins and entertainment areas near the stern where there was a little vibration (although not uncomfortably so). We ate on the early sitting in the Britannia restaurant Deck 3 area and meals were of a very high quality. Wines were, however, expensive for the quality offered. We elected to take the 'Captain's Choice', providing a bottle of what turned out to be rather mediocre wines each evening. This was $495, not terribly good value for money in our opinion, however, the experience of being served and topped up regularly by the sommelier partly compensated for this. Waiter service by Mohammad and Miguel was friendly and efficient, if a little rushed at times. I think we'd possibly take the later sitting in future. Cabin service by our steward James was excellent. It has to be said that, at times, the ship felt a little like a floating care home. That's not in any way a criticism, just an observation - we met some delightful people of all ages. Just something to bear in mind when booking a festive cruise. Our friend who used to work in the travel industry has told us since that Christmas cruises do tend to have a lot of elderly folk shipped off on cruises by relatives during the festive season! Overall a thoroughly enjoyable experience. I can't say this holiday has us now hooked on cruising, but a Baltic or Norwegian Fjord cruise is something we'd consider in the future and, if possible, on the QE which we liked very much. That's just our personal preference - we're more solitary beings and being on board with around 2,000 other people was not something we are used to. Having said that, it was good to talk to other folk and there are still plenty of places on the ship where some privacy can be found. I spent most mornings at sea in the Commodore Club on Deck 10 reading and sipping hot chocolate while my other half was at his water-colour art classes. Shore excursions were quite good, We did three (Madeira, La Palma and a trip from La Coruna to Santiago de Compostela). For two 6 foot + chaps the coaches were incredibly cramped and uncomfortable. At $50 plus per person they were pretty expensive and the tour guides were satisfactory but not brilliant. Read Less
5 Helpful Votes
Sail Date: December 2016
1. Twenty three days were enough to gauge the skills of the Crew of the Diamond Princess - some shone and some only just glittered, some just faded. The first "port of call" for most passengers on a Cruise liner is the ... Read More
1. Twenty three days were enough to gauge the skills of the Crew of the Diamond Princess - some shone and some only just glittered, some just faded. The first "port of call" for most passengers on a Cruise liner is the Customer Services Desk - some passengers with major issues to iron out and some minor administrative questions. Unfortunately the Trainee Staff on our Cruise were at times poorly supervised or assisted by the senior staff and this led to passenger frustration on a major scale with several of our fellow passengers expressing frustration trying to sort our their accounts. Obviously there is no excuse for verbal or any other abuse of Staff by either Senior Staff or Passengers but at times Trainee Staff were left to fend for them selves trying to solve issues which were beyond their limited expertise and there were either no senior staff to support them (the senior staff seemed to miraculously appear from behind the walled enclosure when the heat was turned on) or the Trainees were left floundering. Princess Cruises needs to address this issue of Supervision and Training as a matter of urgency. Many passengers were affected detrimentially and left very frustrated on this one cruise alone and their decision not to cruise with the Princess group again may be made on the perceived calibre of the advice and assistance they received at the Customer Services Desk. After all without Customer satisfaction the Company may be sailing with quite a few empty cabins. Lift your game Princess and provide "real" support for your trainees and up-skill your senior staff on a regular basis or not only will you have no Trainees but no Passengers to pay their wages. On this Cruise the Administrative skills of the Customer Service Team appeared, at times, to be found wanting. 2.The destinations and shore excursions were adequate for those who have not visited South East Asia but were a little mundane for those who have travelled this region extensively by other means. 3. The entertainment onboard was first class and varied - equal to many similar shows ashore - entertainment through-out the Ship was plentiful with something for just about everyone although the "in-betweens" (those between 14 and 18 seemed to be a little short-changed with regard to entertainment - perhaps more challenging activities might be considered ie.character building. 4. Embarkation and disembarkation were streamlined and carried out with military precision with full marks to all staff who participated - tendr operations were also carried out with minimial inconvenience to passengers. In summary, the Cruise was very enjoyable and value for money - we will cruise again. Read Less
4 Helpful Votes
Sail Date: December 2015
Route: 14 day voyage: Miami – St Martin – St Kitts – St Vincent – Tobago – Barbados – Martinique - Antigua – Virgin Gorda - Miami 1. General Comments: We are regular cruisers, but this was our first Princess ship. It ... Read More
Route: 14 day voyage: Miami – St Martin – St Kitts – St Vincent – Tobago – Barbados – Martinique - Antigua – Virgin Gorda - Miami 1. General Comments: We are regular cruisers, but this was our first Princess ship. It was an interesting and pleasant trip; we chose this for the itinerary (5 stops were new for us) and to spend both Christmas and New Year’s in the tropics. Weather was warm (80s) and humid with plenty of rain showers and rolling seas. We were a full ship with ca 680 passengers. Most passengers appeared to be seasoned cruisers, and a good number of languages were heard. While there were a small number of children on board, there were no facilities or activities for them; that was their parents’ responsibilities. We had a suite (7th deck) that made for a most comfortable cruise. However, due to the small size of the ship, you do hear and feel the ship’s engine, especially when the speed is adjusted up or down. Also, the rocking and rolling of the Atlantic Ocean is much more pronounced on this ship, compared to any of the “regular” size ships of 2,000 – 3,000 passengers. 2. Travel to Miami and Embarking: Because we booked so early, we were among the passengers who were caught when Princess changed the port from Fort Lauderdale to Miami. We were unable to change our plane or hotel reservations, but our cruise agent worked with Princess so that we could take a bus from Fort Lauderdale airport to Miami port and reverse. A nuisance, but it worked out, and we were not alone. Check-in at Miami port worked smoothly, and we got on the ship quickly. Our suite was ready, and luggage appeared – piecemeal - in the afternoon. 3. The Ocean Princess: An attractive ship, enhanced by its smallness. Yes, it is being sold to Oceania effective in early April, and the ship may have had a slight tired look about it. However, the facility was still top notch and the crew was the same. Our suite was a delight with all the space and storage drawers/closets. Details can be seen in the cabin descriptions on the Princess website. The bathroom had a tub shower. There was a small safe and a small refrigerator. The balcony is spacious; however, we hardly used it due to rain showers, rocking and rolling, or the sun beating down on clear days. When we could sit outside, it was very pleasant. The flat screen TVs (set up for DVD movies) received the usual news, movies, music, etc. You get a daily planner in your cabin the night prior. You need to read it carefully as there are practically no announcements on the PA system. The Captain does a daily report from the bridge, and the Cruise Director may make a daily announcement on activities. There is no daily newspaper; you have to receive your news from BBC, Fox; financial news from CNBC or MSNBC; and sports from two ESPN channels. 4. Meals: As often on past cruises with other lines, we ran into problems in trying to get a table for two at dinner. Due to the ship being small, it had no “my time” dining. On boarding we learned that the first seating was changed from 6PM to 5:30 (nursing home hours). Next, we learned that although our cruise agent had been assured that our request for a table for two was confirmed, we were placed at a table for eight (nursing home group therapy). My wife and I both groused at the maître d, who finally backed off by telling us, “come see me at 5:30.” At that time we were shown a table for two, obviously hastily arranged, as were other tables for two around the dining room. We later received a card formally informing us that our table was permanent for the cruise. As for meals in the dining room, they were very good. There was clearly some talent in the kitchen, and we appreciated it. As we always had the same table, our wait staff did get used to our tastes. The wine list was also good, whether you wanted a bottle or a glass. We should note that no matter what ship or line you are on, including the Ocean Princess, the first night’s dinner is disorganized as diners and staff sort out who sits where and when. Panorama Buffet: We used it for lunch and a couple times when we wanted just a bite for dinner. There was quite a variety of good food, whether you wanted a meal, sandwich, or salad. The dessert area was equally varied. We did not use the two specialty restaurants (Italian, and steak), only because we are not big eaters. 5. Princess dress code: There were three formal nights; the rest were all “smart casual.” “Formal” for men meant mainly suits and sport coats; tuxedos were a minority. Casual was just that; most men did wear shirts instead of t-shirts. 6. Shore Excursions: Make your shore excursion reservations on-line! This saves you standing in line at the ship’s tour desk. The on-line billing goes direct on your credit card and not on your shipboard account. If you know the ports of call and want to travel by yourself, then, of course, you don’t need the ship’s tour office. Tour prices are not cheap; you are paying for the convenience of having the ship organize the tour rather than you doing it after you get ashore. Also, if you obtain your tour through the ship’s staff, you have support when there is a problem. Two of the eight ports were tender ports. In both ports, the waters were quite active, resulting in the tender boats bouncing around quite a bit during loading and unloading. Crew members literally had their hands full helping passengers on and off the boats. Also, tender boats are the ship’s life boats; they are not made for comfort and you have to clamber around in them for a seat. 7. Shipboard entertainment: We saw two of the individual entertainers and one of the “show” performances with singers and dancers. They were all pleasant. A reminder that the ship has a cabaret and not a theater. This means that there are no seats on tiers; they are all on one level. Your view of the stage is easily blocked by the person(s) in front of you. The ship has a daily schedule full of activities for all tastes: lectures, bingo, movies, etc, etc. The library appeared to be well stocked. There are NO art auctions. (Thank you, Princess.) The casino was small (three blackjack tables and one roulette table). The machine payoffs did not seem to be much worse than Las Vegas. The selection of duty-free liquor on board was not great, but adequate; you order your liquor and it is delivered to your cabin the day before disembarking. There will be plenty of opportunities for you to have your picture taken by the ship’s photographers--pricey, but a good souvenir. 8. Tipping: Not a problem if you sign up for the recommended amounts. The amounts are charged to each person’s shipboard account. You have nothing more to do. You only need to tip separately (cash) the person who brings your room service. Your bar and wine bill automatically adds 15 percent. If you want to tip anyone for exemplary service, you can give him cash in an envelope. 9. Settling of Accounts: During your voyage, anything you purchase on board (drinks, souvenirs, tours, duty free items, photos, etc) is punched into a computer. This was the first ship where you only sometimes signed a ticket, and you sometimes received a copy of the ticket. Unless you keep your own notes on what you charged on your account, you will not have a clear idea of your bill until departure morning. I did ask for a preliminary bill a couple days before disembarking, and it was immediately supplied without question. If you do not do this, though, and you find questionable items on your bill, you will be spending departure morning in line at the Front Desk sorting it out. 10. Disembarking in Miami: Disembarking went very smoothly, and there were no bureaucratic delays. Once we got off the ship, we picked up our luggage and cleared customs and immigration in ten minutes. (Amazing.) 11. Conclusion: This was an enjoyable and interesting trip. The hiccups were minor and did not detract from the Ocean Princess or our enjoyment of celebrating Christmas and New Year’s on board in the Caribbean. We are sorry to see this ship sold to another line, but hope that its sister, Pacific Princess, will remain on itineraries in which we might be interested. Read Less
1 Helpful Vote
Sail Date: December 2015
9 of us ranging in age from 78- 4 years old on the 12-19 Christmas cruise- It was a very good cruise and given that we could just make a 3 hour drive to the Houston port and park it was the easiest embarkation/disembarkation ever. We have ... Read More
9 of us ranging in age from 78- 4 years old on the 12-19 Christmas cruise- It was a very good cruise and given that we could just make a 3 hour drive to the Houston port and park it was the easiest embarkation/disembarkation ever. We have been on 10+ cruises and this one being our second on NCL. Mostly sail from FLL or Miami to enjoy the newer boats and better weather but took a chance on the Jade because of the convenience and value. We were a little concerned by all the November and December negative reviews but it appears they have most of the earlier problems worked out. The bartenders were good and I discovered a new favorite drink- the Moscow Mule! Have it made with Tito's vodka! Ultimate Bev Package worked well although the selections are not as good as Celebrity's program. We dined at Grand Pacific each night and other than the first night (when they were rather overrun) we had no trouble with service. The food was okay but was not impressive. It seems the days of lobster, escargot, or a nice jumbo shrimp cocktail are over on NCL. Not sure if this is because of the emphasis on all of the specialty restaurants but overall a step back from previous cruises within the last few years. For instance one night I had Prawns in Alfredo sauce which was good- the "prawns" however were about the size of a nickel. C'mon, I wouldn't mind "shrimp" with Alfredo but don't get my hopes up... Didn't go to all the shows but the ones we did get to were great- The Elements show was probably the best I have seen at sea. The reggae band on the pool deck was great and I enjoyed listening to them very much- pool deck always had chairs available. 4 year old really enjoyed the kiddie pool and made friends there which helped with the drop off at the kids club the couple of times he went. The two early teens in the family made friends and had a great time while onboard. White Hot Party was fun but was better on the NCL Sun where they held the event outside and had more staff involved. The ship is a little old and showing some age in places but overall not bad. While we had a completely full sailing it did not seem crowded at most times. Everyone that I encountered both passenger and crew seemed in high spirits. The Hawaiian theme is weird and I missed the multistory atrium that is found on most ships of this size. The Christmas décor was mostly disappointing- they tried a little. Having Santa there on Christmas morning was really nice for our 4 y.o. and the carolers were fun. Arrived early back in Houston due to weather which was no problem and seeing the fog as we came up the ship channel Friday afternoon it was probably a good call by the captain. We took a cab to Paradise beach in Cozumel based on CC reviews and it was very nice. Lots of water toys to use on the beach, pool, showers- just what we were looking for this time. Its not an all inclusive so everything was al a carte and they ask you to spend $10 in food/bev...$15 for use of all the non motor water toys. Belize tender was no problem. Did cave tubing and zip line with cavetubing r us. Fantastic experience and the owner/operator David was very knowledgeable about his country/enjoys his job! More time in the river, better tubes, half the cost of the ship. Roatan tender was no problem- we didn't have as much time in port as I would have liked but we visited West Bay beach through bananarama. Awesome beach and snorkeling but very crowded with 5 ships visiting that day. Of all the cruises we've been on I can say that they all have been 5 stars+ and I have always appreciated the hard work the staff puts in to make sure everyone's experience is a great one but withholding a star this time because of the big food decline in the main dining rooms. Read Less
15 Helpful Votes
Sail Date: December 2015
We waited anxiously to board the Sea Princess at for the Christmas cruise from Brisbane. Having sailed previously on her, we were waiting to see the remodelling that had been done in Singapore - and it didn't disappoint. Her new ... Read More
We waited anxiously to board the Sea Princess at for the Christmas cruise from Brisbane. Having sailed previously on her, we were waiting to see the remodelling that had been done in Singapore - and it didn't disappoint. Her new Horizon Court was extremely fresh and welcoming - providing and array of foods (greasy and non-greasy) depending on taste. A nice addition was the Italian Cafe offering cakes and pastries and in the afternoon some sliced meats and cheese. We learnt on the cruise that the beds are finally getting an upgrade - about time. This is overdue and will provide an important to sleeping comfort. It was disappointing that many parents with children on board, forgot that they needed to provide adult supervision. I witnessed on several occasions inappropriate behaviour of children, particularly around the staircases and in the lifts (pressing every button when exiting). It was great to hear the Captain (although shouldn't have had to do) remind parents and children about the safety aspects and conduct around the ship. For those parents who were upset by these announcements - maybe look at your kids! Tender disembarkation was good at those ports requiring tenders. However, tender disembarkation is always slow, so may have upset some who had to wait for a tender. Return services from the islands was great. Overall, the cruise was value for money and very relaxing. Looking forward to sailing on the Sea Princess again soon. Read Less
2 Helpful Votes
Sail Date: December 2015
We cruised on the Pacific Aria for Christmas. We had a wonderful time. Everything was great. Staff & crew were friendly and helpful. Our cabin & balcony was much bigger than we expected and our bed was very comfortable. We did ... Read More
We cruised on the Pacific Aria for Christmas. We had a wonderful time. Everything was great. Staff & crew were friendly and helpful. Our cabin & balcony was much bigger than we expected and our bed was very comfortable. We did have a fridge in our cabin and yes it was cold. Everything was spotless and very tidy. Our cabin stewards were really great. Always greeted us with a friendly "Good Morning" and a smile. The restaurants were really lovely, the food was always hot & very tasty [plenty of it, never felt hungry afterwards]. We didn't mind having to line up to book Angelo's or the Dragon Lady restaurants. We loved the new idea in the pantry for lining up for food. Much more hygienic for everyone. Great selection and very tasty. All the shows were great. We thought the renovations of the ship were really lovely, very posh and classy. The shops had a great range of different items to buy, not too expensive either. The ports & shore excursions were great, loved the free time to just wander around & shop. The only downside was the whingers. We have cruised many times on different ships, but never have we heard so many people whinge, moan & criticise the ship, crew, meals, shows & restaurants. In our opinion, it is obvious they don't like to be out of their comfort zone, so instead of them annoying other people like us with their comments, maybe they should just stay home or holiday some other way. We would certainly recommend the Pacific Aria to our friends and family for a lovely restful holiday, minus the whingers we hope. Read Less
2 Helpful Votes
Sail Date: January 2015
We had a two week cruise around the Eastern and Western Caribbean on the Nieuw Amsterdam at the end of January 2015. After a flight from London Heathrow on an American Airlines plane, there was a weather system of some sort so hours of ... Read More
We had a two week cruise around the Eastern and Western Caribbean on the Nieuw Amsterdam at the end of January 2015. After a flight from London Heathrow on an American Airlines plane, there was a weather system of some sort so hours of turbulence made the flight uncomfortable, we made it to Miami. As the ESTA system was supposed to make life easier for tourists I don’t know what went wrong there but it took us over two hours to get through immigration. If we ever go on a Caribbean cruise again it will not be through the USA. We spent one night in the Sonesta hotel in Fort Lauderdale then boarded our ship. There was some problem at the boarding stage so it took over two hours to get through the system. We were in an inside cabin 7105 and it was quite comfortable. The air conditioning worked reasonably well but was slow to react when changing the dial, the bed was comfortable and the shower was very good. There was only one chair so being in the cabin wasn’t that comfortable. The first week we sailed the Eastern Caribbean to Grand Turk, Puerto Rico, St Thomas and we were supposed to stop at Half Moon Cay but the weather dictated we didn’t so we had an extra day at sea. It was cold in the evening on that part of the cruise and seemed to rain every night. The second week we sailed to Half Moon Cay, Grand Cayman, Cozumel and Key West. The weather was warmer for this week. We paid $45 each for a trip on Grand Turk and it was money wasted. There is very little to see there. On Tuesday January 27th we booked a trip for the following day on Puerto Rico at a cost of over $100 for two. I became ill the following morning so couldn’t go on the trip and my wife didn’t want to leave me. I spent two days in my cabin, missing Puerto Rico and St Thomas, and when my wife went to see the Shore Excursions team they said that we would have to cancel the excursion on the Monday, the day before we booked it, to get a refund. That made me mad. They have no idea of customer service so that makes me think I shall never use them again. We did several other trips with the ship and in the main they were ok, especially the one in Cozumel where we went to see the ruins at San Gervasio. However, on Key West we took an elongated trolley trip but there is very little to see outside of the main town. I had been led to believe that the USA was cheap but Key West is certainly not. The food on the ship was quite good with breakfast and lunch in the Lido being very good. However in the evening there was little on offer and I can only assume the management are of the opinion most people would eat in the main restaurants, which is not the case. We only eat in the main restaurant twice during our cruise. The first time it took two and a half hours and although the second time it only took an hour, we had a table for two, the restaurant was freezing so we were glad to get out of there. The entertainment was pretty good with the star of the cruise being a Steel Band from Trinidad called Island Magic. The BB King Blues Band are very good. Overall the Nieuw Amsterdam is a cold ship with air conditioning making many of the public rooms feeling inhospitable and on several occasions we had to leave an event because it was just too cold. Read Less
2 Helpful Votes
Sail Date: December 2014
My wife and I are frequent cruisers (19), with 13 on Princess and the others spread between Royal Carribean (1), Carnival (2) and Celebrity (3). We started with Princess on the Golden and to be fair, that class of ship remains my ... Read More
My wife and I are frequent cruisers (19), with 13 on Princess and the others spread between Royal Carribean (1), Carnival (2) and Celebrity (3). We started with Princess on the Golden and to be fair, that class of ship remains my favourite, although lately we prefer Celebrity. I won't talk about the ports as they are common to all lines. Specific Positives about Princess in general: (1)Food is very good ( a notch below Celebrity but above Carnival). (2)Love that they have multiple entertainment theaters (Vista Lounge in the rear and Princess Theater in the front, plus piano bars so you can usually find something you like). (3)Service/Staff is excellent (notwithstanding they have eliminated many positions - no longer have wine stewards in the dining room and you have to go to the bar to get a drink when on deck). Specific Negatives about Princess in general: (1)For a cruise line that pioneered anytime dining, anytime diners are now almost second class citizens. They have always had three dining rooms however previously one was reserved for set seating and the other two for anytime diners. This was our second cruise with Princess this year and on both cruises one dining room was specifically set aside for set seating, however one of the remaining two was reserved for set seating until 8:00pm, leaving only one dining room for anytime diners wanting to eat before 8:00pm. As both these cruises left from Florida, most anytime diners wanted to eat between 6:00 and 7:00 leading to long lines and wait times. I know many Europeans like to eat later so it may work there but not on cruises from North America. (2) I know many people love the Movies Under The Stars, and I would have no problem if it was only under the stars, but during the day the sound system is so loud that if you want to relax and read a book in peace and quiet you are almost obligated to pay the money for the Sanctuary (was that the plan?). Specific Negatives about the Royal Princess: (1), (2), and (3) - Balcony size! It is ridiculously small. We had a mini suite and were constantly tripping over either chair legs or each other's legs trying to manoeuver around the balcony to sit down. Forget trying to entertain guests on the balconies. (4) WARNING - do not book a balcony cabin at the rear sides of the ship. The glass walkways on Lido deck that hang out over the side at the back of the ship allow people to easily observe the balconies (no privacy) and for balcony rooms on the upper decks, walkers can look right into the cabin. (5) The proximity of the redesigned Wheelhouse Bar to the Crown Grill, without a full wall between, and both open to people walking by, eliminates the sanctuary feeling of the old Wheelhouse Bars and the romanticism of the specialty restaurant. Specific Positives about the Royal Princess: Can't really come up with any specific to the ship as basically I think Princess "missed the boat" so to speak, on this design. But I'm prejudiced, as I stated earlier I prefer the Golden/Grand class. Embarkation/Disembarkation- My wife and I breezed through both although we are Platinum so we had Preferred Embarkation, and we have GOES for returning so we had a priority line for customs - NOTE - there are no signs or other indications that a GOES priority line exists, you have to ask. Read Less

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