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Sail Date: January 2008
Let me preface this with the fact that this was the second of two short cruises in the same vacation (see my review of the Carnival Inspiration) and any bad day on a cruise in the Bahamas is better then a good day at work! Also, I do not ... Read More
Let me preface this with the fact that this was the second of two short cruises in the same vacation (see my review of the Carnival Inspiration) and any bad day on a cruise in the Bahamas is better then a good day at work! Also, I do not expect caviar at a popcorn price. I give credit (good or bad) where due. With that said, let's continue. Embarkation - Everyone was dressed nice and looked very professional but we were assisted by a woman that had to be VERY new. Had it not been for the employee next to her it would have taken FOREVER! The Norwegian Sky - Very nice decor. Looked clean but there was a smell of sewage when you walked past public restrooms. I had not experienced this on other cruiselines (Carnival and RCCL). Accounting - Onboard credit was not on account. Was told it would be put on the next day. Had to ask again the next evening to have another credit to be put on account. Crew member working the desk was pretty much a jerk. Room - Nice and roomy. Well maintained. TV was terrible. Food - More options for special diets than past experience but quality left a lot to be desired. Small portions. Hope you like to drink water or unsweet tea (pretty much the only non-alcohol options). Service at sitdown meals was SLOW, SLOW and SLOW. We dined plenty early prior to a show and had to leave before desert was served so we didn't miss the show. The unlimited soda purchase was a joke! We waited over 30 minutes for our sodas during a meal (even after reminding them 3 times). Those purchasing drinks were served promptly. Another issue is they close some of the bars so you have to walk around searching for a place to get your unlimited soda. On the private island only one bar (farthest from the snorkeling area) honors the unlimited soda. Last but not least, we could find no place to get soda the morning of disembarkation. BBQ on private island not much and ice water tasted "fishy". Room service was prompt, nice menu but food was basic and sub par. Entertainment - The Magician/Comedian was the highlight of the cruise, AWESOME! There is also a guitarist/singer named Leo that was equally entertaining and also a highlight! All other shows/events were at a high school class play level and CHEESEY! Kid's Stuff - Not very appealing to the kids. Very few kids participating. Disembaration - Easy. Read Less
Sail Date: February 2008
Embarkation was efficient, Destinations were really good But from there it went south really quick. Starting with the buffet, The first day it was really good, Especially the seafood pasta salad with squid. I thought we were in for a real ... Read More
Embarkation was efficient, Destinations were really good But from there it went south really quick. Starting with the buffet, The first day it was really good, Especially the seafood pasta salad with squid. I thought we were in for a real treat. So after lunch we decided to tour the ship and stumbled onto the main dining room. We decided to enter through the doors to take a peak when we were rudely yelled at by the Mater D (Sorry for the mispelling) to leave. Our initial reaction was "Wow, That was shocking, He could have handled it differently. He was an Italian with a huge attitude and bad manners. I thought from that point this guy can kiss his tip goodby! The first night we ate in the main restaraunt and both my wife and I had the French onion soup thinking that it should be a good choice. That was a big mistake! I took my first spoon full and lost my appetite right at the get-go. I called over the waiter and he offered up a salad as an alternative which I reluctantly accepted. Shortly after the same Mater D came running up to my table apologizing for the terrible soup and insisted to make it up with another menu choice. My first thought was he needed a Huge breath mint as his breath was that of halitosis. At that point my Dinner was ruined and we left immediately. Moving forward we really enjoyed our destinations, Which were Grand Cayman, Routan, Key West and Cozumel. The ship was very clean, The bartender "Leo" was excellent, But the Italians and europeans working on the ship treated my Wife and I like second class citizens. Specifically Customer Service. (NOTE: Customer Service is not a term that is understood on this ship) I almost got into a tussle with a Euro in the Casino after winning a $500.00 jackpot on the Wheel of fortune machine that he had left a couple of minutes prior. Funny thing is that the Italian Employees on this ship must not realize that their Employer is Carnival International and it is an AMERICAN Company that owns it. I reflect back to how I was treated by many of their staff and get a laugh at who is paying their paycheck. This Cruise was a nightmare. After our bad experience in the dining room on the first night we opted for the Buffets, But they closed at 8:00pm and the remaining choices were pizza and salad OR salad and pizza, Take your pick!! So, In reviewing the Buffets I will start with Breakfast which the choices were smoked salmon and a Tilapia wrapped pickle "Really"? I can see that the Euros may have a palet for that but not us Yanks. Note to Costa, You are cruising out of Ft. Lauderdale, It would only make sense to design the menu around the preferences of American cuisine, Correct? Breakfast was only good if you had the omlette which had huge lines or the fruit. Either way, It was not good. Now we go to Lunch. Bottom line it was terrible. The squid salad was served daily without change and every day it got a little more distastful and rotten as the week progressed. In summary of this waste of money, I would only recommend that people who are considering a cruise with Costa, To spend it with a Cruise line that really knows how to treat their Customers. IE: Royal Carribean or Princess. Sincerely One Very Disappointed Yankee! Read Less
Sail Date: April 2008
We sailed on the "Sun Princess" departure Sydney April 06, 2008 to Far North Queensland. I have been on 8 cruises, 2 with Princess and this cruise was absolutely sub-standard. We chose this cruise because we had sailed ... Read More
We sailed on the "Sun Princess" departure Sydney April 06, 2008 to Far North Queensland. I have been on 8 cruises, 2 with Princess and this cruise was absolutely sub-standard. We chose this cruise because we had sailed previously on the "Pacific Princess" and found it to be quite luxurious in every way. Unfortunately the same can not be said about the Sun Princess. The ship is touted as luxury cruising for the Australian market, but to quite honest it is like a floating RSL club. How Princess (or Carnival) can promote this ship as a super liner and luxurious is false advertising and very misleading. The prices certainly don't reflect the cheapness of the whole experience. I thought I was on the old "Fairstar", that is how low grade it was. We always book a balcony cabin because we like the extra space........unfortunately the balcony cabins on this ship are much smaller than we have experienced on other cruises. They were also quite "worn" and not worth the money. To start with we were due to depart at 1600hrs but due to "mechanical problems" it was after 2300hrs when we finally departed. While I understand that technical faults can not be helped, it was the lack of information by the crew that was frustrating and unprofessional. Nobody seemed to know what was going on (this is how it was for the entire cruise). I found most of the crew to be unhelpful and just plain surly and rude (except for one girl on the purser's desk, Regina). Almost all of them looked like they didn't want to be there. This attitude permeated through the passengers, everyone seemed miserable. Our dining room staff were basically hopeless. They were either very inexperienced or just didn't care. Most nights our orders were wrong or courses just didn't turn up. Our table complained every night that the food was cold, yet nothing was done. On one night instead of getting us new mains they just reheated them!! My main was scallops so as you can imagine they were tough after being reheated. I did complain to the Maitre'D but he was very rude to me and was demanding to know my cabin number (which I didn't want to give out) He basically said that they were very busy and he didn't have time for me. Sorry but you know you are going to be busy with 2000 pax on the ship it's not as if they just turned up out of the blue!. It's their job so if they can't do it efficiently then they shouldn't be there!!!. I found his attitude extremely offensive. On the whole, the food was very poor quality and not a great deal of variety. No fabulous buffets as experienced on other cruises (Cunard, Royal Caribbean and Pacific Princess). The buffet was the same everyday with very little change or selection. The food again in here was mostly cold as was the coffee. It was overcrowded all the time as the oldies got their on the dot of opening and didn't budge. We had a few meals in our cabin (room service) which was actually quite good and very quick delivery. The lack of knowledge and help extended to the gift shop as well. No body seemed to know anything down there also. I was inquiring about a piece of Swarovski jewelery and the young girl that served me told me she was new and didn't know what I was talking about. She asked me to come back in an hour to speak to another assistant who had more knowledge. I did come back and spoke to the other girl who did know what I was talking about but said that she was too busy to look in the storeroom for the piece. Needless to say I gave up after that. This type of attitude is simply unacceptable in my opinion. The entertainment was terrible. On one occasion nearly everyone walked out of the theatre when one very outdated singer/comedian started his act. We ended up not returning after seeing 3 very amateur mediocre shows. The lack of public areas was also a problem, Our table liked to meet for drinks before dinner (late sitting ) but due to the high volume of elderly people, we found that they occupied the seats from early afternoon ad didn't budge. Everything was a hassle and took the glint off the time on board. The 12 days couldn't pass quick enough! The other drama we encountered was with the tender service. To be blunt it was simply appalling and completely unorganized. We were told to obtain tender tickets on the morning of the tender service in each port which we did at 0800am. In Townsville we didn't get off the ship until 1130am, 3 ½ hours after getting the tender tickets. When we finally got on the tender we were horrified to see that the tender departed half empty!!!. We wondered if this was the case with every service as some poor people did not get off until 1330pm. Of course this meant that our time in Townsville was very limited. We arrived back at the dock to board the tender back to the ship at 1500hrs. There we waited in the blistering heat for over an hour. There was no shade as the queue extended well into the carpark. No announcements were made and we just stood there until finally getting on the tender at nearly 1630hrs. Again, such lack of organization and information was very disappointing and totally unprofessional from such a large company. This was the case with every tender port if you were not booked on a shore excursion. Speaking of Shore excursions, the one we did out to The Great Barrier Reef from the Whitsunday's was horrific. Another poorly organized event by the Sun Princess. I will say that I complained on the ship about this (along with nearly everyone else on the trip) and we were refunded 1/3 of the price. The only thing that ran smoothly was the disembarkation on the last day. They were very efficient in getting us off!! (Funny that, they can move 2000 people when they want to!) On the whole the vacation was a total disappointment and certainly was not worth the money paid. We had such high expectations of Princess and this was a letdown to say the least. We actually went to the Purser's desk and removed the gratuities from our bill, the first time we have ever done this. That is how bad the whole experience was for us. It will be very hard for us to book another Princess cruise after this. Although we enjoyed the Pacific Princess we are left wondering if Princess's service and quality have declined throughout the whole fleet. Read Less
Sail Date: July 2008
Where can I begin? I agree with RobM--if you're italian, then by all means, book away! First, the positives: the ship itself is absolutely gorgeous! Very nicely furnished, with all the elegance you'd expect from a European ... Read More
Where can I begin? I agree with RobM--if you're italian, then by all means, book away! First, the positives: the ship itself is absolutely gorgeous! Very nicely furnished, with all the elegance you'd expect from a European line. Our stateroom had a balcony, and it was immaculate! Probably the best room we've had so far. The ports we visited were AMAZING! Southern Italy, Greece, Croatia, Istanbul--all fabulous! We booked our own outings with a private guide (as we were a rather large group)via the internet before boarding, otherwise, to buy them through the ship was outrageous. Also, the gelato bar on the Lido deck had really good gelato! Now the NEGATIVES: The staff was terrible!!! They kept leaving the daily bullentins in Spanish, when we repeatedly requested them in English. In all fairness, other members of our party spoke Spanish, but we didn't. At dinner on the first night was a disaster! We asked for ice, only to be ignored. When we asked again, we were laughed at. Finally, my father-in-law had to get ugly with the wait staff and demanded ice--they brought it to us in cereal bowls! Remember, we Americans are used to ice with our water--the Europeans ARE NOT! Not to mention our waiter didn't speak a lick of English. So finally, members of our party went back and forth with their Spanish and the waiters' Italian and we finally got what we wanted. Hmm...the food! I'll give them the benefit of the doubt--I remember one particular salad being good--an octopus salad. But I have to say that the rest of the food tasted like something you would be served in a nursing home. It was terrible! And you had to pay for water with your meal!!! We had wine tickets, which were supposed to be paired with each nights entree theme, but our waiter kept screwing it up and we kept drinking the wrong wines with the wrong meals. Again at breakfast, we asked for ice water for everyone, and only the person asking got a small, juice-sized glass of water with 2 ice cubes. Is ice that expensive??? Finally, we asked for the entire water pitcher. The buffet was disgusting! The hot food was cold and the cold food was hot, and again, never a place to sit. The dishes seemed like they were "creations" thrown together at the last minute. Actually,...one afternoon, there was a cookout on the lido deck with hot dogs, hamburgers, etc.; the next day, at the buffett, there was a cold salad made with the cut-up, leftover hot dogs!!!! I'm not kidding! How's that for Euroopean elegance??? Now for the entertainment. We had the last seating of the evening, so by the time we finished our meal, there were no seats available in the theater venues. So, we never watched any shows. Also, there were never any lounge chairs or seats available poolside, so we didn't get to do much swimming or sunbathing, either. Forget about the outdoor jacuzzi! It was always stuffed full of people, like little sausages in a can. Now, on the night of the captain's reception, it was a real first-class affair!!! Everyone was dressed in their best, and my husband and I were at the bar having a drink, and another, and another, because the festivities that were taking place were in other languages, so we weren't paying attention. Suddenly, we saw and heard a commotion--NOW THIS IS CLASSY--two Italian females were into a brawl over a guy!! I'm not kidding! Two bimbos got into a fight during the captain's reception over some idiot guy! They were broken up and escorted out, as we all laughed! There was a nightclub, all the way aft, and my husband and I decided to check it out. We are both early thirties and still enjoy a good time every now and then! Wrong choice! Everyone in there were teenagers, I mean YOUNG teenagers, like 13, 14, 15--all drinking and partying on the dance floor! The fellow cruisers, mostly Italian, were the rudest, most un-classy group of people I have ever been around. As we were in line for the elevator, it was nothing for them to cut in front of us, and dash ahead of us into the elevator. If they accidently ran into us, forget about pleasantries, as "Excuse me," or whatever the Italian equivalent is. Also, if you like seeing all the men (regardless of age) wearing banana-hammocks (YUCK!--i.e., speedos) at the pool, and all the women wearing bikinis (regardless of age)then this is the cruise for you. MSC waaaay overbooked this cruise, and it was full to the max! I hated being shoulder-to-shoulder with people everywhere! It reminded me of the cartoons where all the people rush into a popular place at once, and when that was over, they all rushed to another happening spot, again, all at once. At the first Turkish port,Izmir, we had to wait an hour an a half, in the hot sun, before the officials would let us continue on to our excursions. All in all, we were expecting European elegance, after all, it's an Italian line. All we got was a taste of the rude Italian middle class. Never again. Not worth the money. I can eat hot dogs at home. Read Less
Sail Date: October 2008
We wanted to cruise the Greek Isles and chose MSC, rather than Costa Cruises because the itinerary included both Santorini & Mykonos. We considered the cruise to be reasonably priced, but like anything you get what you pay for. In ... Read More
We wanted to cruise the Greek Isles and chose MSC, rather than Costa Cruises because the itinerary included both Santorini & Mykonos. We considered the cruise to be reasonably priced, but like anything you get what you pay for. In future, we will not hesitate to spend more $$$ on a premium cruise line as we know appreciate that they represent value-for-money. In a nut-shell; YES: * A beautiful ship. Lovely staterooms - contemporary-style. * Fun itinerary. Fantastic ports if you want the best of the Greek Isles, however there is not much time in Mykonos which is a shame. * Sushi Restaurant. You pay for this, but well worth it! Sushi is one choice on the menu. You can also enjoy fresh, cooked to order satay dishes, vegetables & stir-fry's etc. * Delicious gelato! * Italian's love to dance. It was fun to watch them have a good time late at night. * Children travel free and eat free. NO: * Average to poor food. Mass-produced/ re-heatable, un-imaginative - terrible presentation. In-consistent quality and often luke warm. * Average service in the dining room. It took too long btw courses. * No buffet-style evening meals offered as an alternative to the main dining room. * Extremely limited room-service menu (important if you don't like what's being served in the main dining room). You pay for room service. * We phoned for ice. It took at least 3 phone chasers. We rcvd it about 40mins later! * Expensive alcoholic drinks * 2nd Sitting-dining is too late! 9.30pm * Poor management in the Pizza restaurant. Not enough staff, hence orders were being mixed up and guests left the restaurant. This is not the fault of the dining staff, but management. Poor listening. Poor English. They couldn't understand us. * No smiles or genuine customer service from staff. You had to get their attention to order drinks on deck. * We found the Italians to be somewhat arrogant. Pushing in, in queues for the buffet lunch, not giving way in the elevators, pushing whilst waiting to disembark on tenders. Maybe that's just a cultural difference, but usually common sense & ship etiquette. * Often long queues to disembark the ship. They should have opened gangways for tenders on both ends of the ship. * Small shops onboard. Not much variety. * Sleazy ship officers in the night club. * When you disembark for the last time, lousy assistance from staff. No friendly smiles or farewells. I have cruised a dozen times. What makes me happy is good food and attentive service. It's such a shame because the MSC Musica is such a delightful ship itself, however the two important elements were not there for me. If you want a cheap cruise, then feel free to give this a go, but I do believe you would have greater satisfaction on an alternative cruise line. Read Less
Sail Date: November 2008
After reading many fantastic reviews on the Norwegian Pearl, I expected that my cruise experience would be stellar. My first experience with Norwegian will likely be my last. I found that the staff on board were extremely rude and had ... Read More
After reading many fantastic reviews on the Norwegian Pearl, I expected that my cruise experience would be stellar. My first experience with Norwegian will likely be my last. I found that the staff on board were extremely rude and had little personality, something I had never experienced before on a cruise, normally the staff is friendly, outgoing and go out of their way to be friendly and helpful-NOT the case at all on this particular cruise in most service areas (The only exception to this were the folks working at the reception desk) The Garden Cafe was always extremely crowded and it was always difficult to find a seat, it would be helpful if there were staff to assist people in finding available tables instead of allowing them to wander around aimlessly with plates of food. Come meal time it was next to impossible to find anyone to take a drink order unless you wanted to walk ALL the way to the entrance of the Garden Cafe to the ONE beverage person, by the time you get back to the table after wading through the crowd, your meal is cold. Supposedly there is a 30 minute time limit on unattended lounge chairs by the pool, however people were allowed to hang their towels on a chair all day without returning, as this policy was not enforced and that left a shortage of chairs for everyone else unless you woke up at 5am to reserve chairs. Lounge chairs at Great Stirrup Cay were very limited and most people coming after the second tender had no lounge chairs at all. After one of the ports of call I got stuck in a downpour with one of my children, we had to walk 1/4 of a mile in the rain, upon returning to the ship I asked the gentleman that was on the gangway with the new towels if I could have one for my little girl who was soaked, he told me NO quite rudely-these were just for exchanges if he couldn't make an exception seeing that my very small daughter was drenched. The elevators are extremely slow. Noise outside the cabin was terrible starting around 6am. I overheard one of the youth counselors at the Kids Club swearing in frustration in the presence of my children as well as other children. The entertainment was definitely lacking. We found ourselves bored most nights, there are only so many nights you want to see a comedian. The food was good. I dined in the Garden Cafe, Cagney's and Indigo and was pleased with each. A cruise, even a bad one is still a good experience most times, however I do not think I will cruise on this line again. Read Less
Sail Date: November 2008
First let me start out by saying a cruise, no matter how bad, it is still a vacation away from home, with your family. So how bad could it really be. Now the reason though we booked the cruise was because the price was unbeatable but we ... Read More
First let me start out by saying a cruise, no matter how bad, it is still a vacation away from home, with your family. So how bad could it really be. Now the reason though we booked the cruise was because the price was unbeatable but we quickly realized that you indeed pay for that cheaper price. Our first clue was when our alcohol was taken from the luggage. They explained if it was wine then you had to pay 15$ charge and keep it. but because it was rum they had to confiscate it till the end of the trip, so alcohol is fine as long as they choose to allow it. Guess we had to pay for their 9$ margarita which included their gratuity regardless of how good they were(Cha Ching). Next was the food, the food was definitely below par. For instance, the shrimp cocktail was baby shrimp on a leaf. Also the scallops were little bay scallops. Not only that but with the "Free Style Dining" the waiters were more interested in quantity than quality. Again for instance, When the two entrees were ordered they would bring both at the same time even if they didn't fit on the table. Also not one waiter(I kid you not) asked us how our dinner was. Which leads me into their pay restaurants. Why have 8 pay restaurants unless your normal food is sub par. After the third day of the diner we were more than happy to pay for better food(once again they got me, Cha Ching) But don't expect the service to care much more, Get them in and get them out. Also don't expect the smaller activities that are the normal on other ships. For instance their was no belly flop contest, no ice sculpting or fruit carving. Things like that fill the day with interesting things to do. Where was the Captains Party? I know, I know, the free booze again but this was something looked forward to meeting the captain and just enjoying ourselves. Ok ok, enough bad stuff, now the good. Our room steward was absolutely the best we have had. We hardly saw him but every time we got back into our room, it was made up and cleaned. Good Job!!! The Free ice cream was a real bonus. It was nice to get ice cream anytime of the day. We had an interior room because we don't care about a big room for we are never in it. With that said, it seems they made the room a little smaller in exchange for a bigger shower. And what a plus that was. It was so nice to have room while taking a shower(not one of those corner showers but it actually had sliding doors). Good Job designers. The entertainment was fine. Some hit, some miss. Everyones different in their taste. For instance, We loved the Second City. Absolutely hilarious. Now the ports of call. In Roatan we did the Gumbalimba excursion and loved it. We felt safe and had fun. The trail that you walk include a swinging bridge, Macaws that are loose and monkeys swinging around loose that jump on you to get food. And once the guide was done you could backtrack on your own. After that they had a pool and beach that you could chill out at. definitely was fun and worth it. In Belize we did the Wildlife River Raft which was unique in that it was truly wild. It was a 45 min. bus trip to the Old Belize river and then a 2 hr trip down the river. It felt like the amazon. Really was wild. We seen wild monkeys, crocodiles, birds and many Iguanas. There were times that it got boring but there was always something new around the river bend. Then Cozumel, which we decide to get a taxi and go to one of their suggested beaches(13$ one way). That beach was a resort called Paradise beach which had wave runners(55 for half hour). Then for 10 a person you could use their beach mats, snorkels, water trampolines. Good times once again. The last was their own island, Stirrup Cay. After Getting off the tender, immediately we felt crowded, not enough chairs, so after a half hour we hopped on the tender back and enjoyed the whole day practically by ourselves on the ship. I must have gone on the slide 10 times. Weeee... All in all we did have a good time but couldn't help but realize that it could have been better(there is so much more I could write). We made the best of it but the crew could have made it so much better. We don't regret going(the islands were fun) but next time I thing we will wait a few more months and pay for a more expensive cruise, because in the end, you will pay. Read Less
Sail Date: November 2008
Embarkment: Took over 2 hours, absolutely horrendous and that's when we started to have worries. If the check-in process was this disorganized, what else would go wrong? Not the inviting welcome we were hoping for at all. The line was ... Read More
Embarkment: Took over 2 hours, absolutely horrendous and that's when we started to have worries. If the check-in process was this disorganized, what else would go wrong? Not the inviting welcome we were hoping for at all. The line was way too long and painfully slow. Ship Decor: As mentioned by others, it is pink overdone. While it's a brand new ship, it looks like it was built in the 80's, very Miami Vice styling. I know Carnival calls itself the "fun ships" but it was just way too cheesy. Good points were the glass elevators and formal dining areas. Ship Amenities: The pools were too cold, and very small. The kids waterpark should have had warmer water as well, our son was shivering after about 10 minutes of playing in the water. Spa was a joke, overpriced. Front desk staff useless,and the masseuse/acupuncturist tried hard to sell you expensive products. Gym had nice new equipment, but since our voyage was so rocky (I had many veteran cruisers as well as staffers say it was the worst they've ever felt)didn't get a chance to work out as much as I would have liked. Shops had some decent watches and jewelry. Kids Club was great, our 2 year old enjoyed it. This was the main reason we booked this cruise, ample childcare opportunities for the under 3 and not potty trained set. I would have liked to see more involvement from the sitters however, they did seem a bit bored, and not entirely kid lovers. Food: Regular dining was good. Plenty of options. I would give it a 7 out of 10. It is worth the extra $30 p.p. to eat at the Pinnacle. Very impressed by food quality and presentation. Ports of Call: Bahamas and St.Thomas were highlights. It is worth the money to do the Atlantis Shore Excursion, loved the resort there. Rooms Our room steward was fantastic. He remembered our sons name and made the trip somewhat bearable. We got two rooms, one with a balcony, which I highly suggest to get the most of the scenery. It is nice to just be able to get some fresh air if you want. Nicely appointed linens, bath robes, room design really maximized space. They need heavier doors, as you could hear people running up and down the halls all night long, with security not quick to respond to calls. Overall, the ship just didn't live up to it's name of "Splendor". Too often we found ourselves looking forward to getting off the boat and into the next port of call. Unfortunate because a part of the journey was to really enjoy the ships offerings. Read Less
Sail Date: November 2008
This was our first time on Norwegian, having sailed only on Carnival. There was no problem with embarking, and we were able to go right to our room only to discover that there were not enough beds. There was only one upper and two lower ... Read More
This was our first time on Norwegian, having sailed only on Carnival. There was no problem with embarking, and we were able to go right to our room only to discover that there were not enough beds. There was only one upper and two lower for four people. I went down to the desk and was told that there was a trundle bed. So I went back up and looked. No trundle. Back down I go. They said they would bring in a rollaway everynight. Nothing to do but make the best of it at that point. The rollaway consisted of a four inch foam mattress. Our kids are young men 14 and 16 years old so the second night we had them add another mattress on top. The cabin steward told me the rooms were originally designed with a trundle bed but that those beds had been replaced. So every morning and night we had to find him and have him take care of the extra bed. Quite a nuisance. I talked to my travel agency about this and they were shocked because Norwegian was still booking this for four people. When I went to get ready for dinner that night I was shocked at the shower. Mold was in all the crevices. Big black mold. On the way down to dinner that night (without showering) I started chatting with a crew member only to discover he was chief of housekeeping. BINGO When I told him about the mold you would have thought I said the ship was sinking. He assured me they would take care of it. Which they did the next day. The next morning we discovered that none of the electric plugs worked. All two of them. It took them to about wednesday to get that fixed. Also, there was a leak under the faucet that landed on the bathmat. So every morning the bath mat was soaking, so the kids used a towel on the floor which made us a towel short because there were only four. The food onboard was extremely poor. I love trying new things. It is one of the reasons I like cruising. We ate in the garden room. On lobster night we were all excited. When they brought out the plates we looked around for the lobster. That is not a lobster but a crawfish. Seriously it was the size of my thumb and so tough I couldn't get it out of its shell. I could go on and on about the food but suffice it to say I lost two pounds that week. Who ever has lost weight on a cruise?The cleanliness of our cabin was another disappointment. Our beds didn't get made the first day. Unless you count when they were turned down. The sheets were not changed at all nor was the floor vacuumed. Cleaning the bathroom consisted of wiping out the sink. The kids club was abysmal. My kids said there was supervision only during scheduled activities. Other than that the kids were left on their own. This concerns me because of the possibility of underaged kids and predators. Carnival cards them when they come in and leave. On our last cruise with Carnival they caught a twelve year old using her sisters ID to get in the teen club. The excursions were the saving grace. In costa maya we went to a fishing village about ten minutes away. Great relaxing day. Had good food and sandy beaches. husband had a message that he said was fabulous. Did a little shopping. they had good prices but could be a little pushy. In Guatemala, we did the San Phillipe Fortress tour. If your not interested in country side, this may not be tour for you. It is a long way off about two hours and although interesting, it is a little disappointing after the long drive. My kids were very intrigued with the cutter ants. The park rangers found that very amusing. The people working here do not speak English at all. Spanish classes came in very handy here. In Belize we went on the "raiders of the lost mayan caves" This is conducted by the Bak-a-bush tours. We had a fabulous day. The driver and tour guide were very friendly and knowledgeable. The little towns were extremely interesting. We hiked up a ways before entering the cave. Our group consisted of six teenage boys, me (the middle aged lady) and three middle aged men. There was repelling, traversing, a rope ladder, and a swinging bridge. It was all great. My mind said it wanted more but my body said it wanted lunch. Lunch was good but not plentiful. It was really cool sitting on a mountain side in Belize having Thanksgiving lunch. The next day my sixteen year old and I stayed on the ship while the younger one and my husband went to the speed boat excursion. They had a great time. The pictures made me jealous. But we had a good day on the ship. I finally dragged my son out of bed around 10:30 and of course he wanted food. We went to the buffet but they were breaking down for lunch. The grill was not open. So we ended up waiting until 11 for the Blue Lagoon to open. (the chips and dip here are really good. I was sorry I didn't discover this sooner. ) We had the ship to ourselves up until about one-thirty. It was really nice lounging by the pool. The last night they gave us a comp dinner at Cagney's Steak House. This is were they hid all the good food. Lobster was normal size. Steaks were good. What they don't tell you in the brochures is that there is an additional charge for certain items on the menu like crab legs and lobster. If it hadn't been comped it probably would have been an additional fifty dollars over the surcharge. This is food equivalent to what Carnival serves everynight. We carried our own luggage off because they had placed the extra bed down while we were at dinner, even though we had asked them not to so we could pack. This turned out to be to our advantage. We were able to get off quite quickly and were on the street in thirty minutes. I have read other reviews and it always sounded like nothing would have made them happy. I am the type that will eat whatever is brought out even if was a mistake. My motto is, heres a chance to try something new. We made a game of "no complaining" whoever complained had to pay five dollars. We made the best of it but would never travel norwegian again. Everyone we talked to had the same attitude. One very classy looking lady referred to it as "ruffing it." The excursions saved this trip from being a total failure. Read Less
Sail Date: November 2008
Long queues awaited us at check-in due to ship arriving late! No explanation given by company. cabin was good although a little noisy due to about 400 children on board who seemed to run amok and do as they pleased ie  running up and down ... Read More
Long queues awaited us at check-in due to ship arriving late! No explanation given by company. cabin was good although a little noisy due to about 400 children on board who seemed to run amok and do as they pleased ie  running up and down passageways and stairways, jumping in pools etc. Ship had notices regarding rules but they werew never enforced.Although an Australian cruise, no special Xmas lunch was served, this had to wait until dinner and then one had to order each meal to get a traditional Xmas dinner of turkey,ham etc.We were provided with one bon-bon between 2 people which itself was a laugh.Whilst our cabin steward was very good the same could not be said for our dining room stewards, one of them kept dissapearing leaving the remaining waiter to serve the 10 people at our table. We had the early sitting and sometimes were just leaving when the second sitting was coming in.All round we were glad to get back to Sydney and disembark. We have learnt now not to cruise over the Christmas period and won't get caught again. Read Less

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