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3,500 Family Cruise Reviews

We picked this cruise to go with some friends who were also cruising. It also is conveniently located to some family so we could maximize our vacation over the holiday. This was my first time on carnival. Embarking the ship was so easy ... Read More
We picked this cruise to go with some friends who were also cruising. It also is conveniently located to some family so we could maximize our vacation over the holiday. This was my first time on carnival. Embarking the ship was so easy and not a long process at all! Very fast and friendly! The cruise director and entertainment staff were very fun and entertaining. The Motown show was very fun. We enjoyed the NYE celebration on the top of the deck. And the comedians were pretty good as well. Let me say that my previous cruises have all been with NCL. So maybe my standards were a little high. The pictures are overpriced. They took up so much space doing the portraits and the packages were overpriced. The food on the buffet was not at all what I expected. It was not open as often as i thought the buffet should be and the food that was on it was not flavorful or appealing. We stopped there for lunch and ate dinner in the dining room. The burger, taco bar and pizza were the best food on the boat. I would say that the salsa bar was great it just needs tortilla chips to go with it. They didnt have any. The lunch time deserts were great! Better than the after dinner options that we stopped to see after dinner. The food in the dining room was ok. It was definitely better than the buffet at lunch. The desserts were ok. The best was the chocolate cake. The service by Z is outstanding. He was wonderful at keeping the drinks full and the kids happy. He really wanted us to feel at home during dinner. His other co-wait staff wasnt very friendly. The girl was rude and looked inconvenienced the whole time. The Atrium bar staff was extremely friendly and the drinks were great! The Alchemy bar had the best selection of mixed drinks on the ship. The tall bartender with glasses was fantastic and friendly. On a separate visit to that bar we recommended someone join us, we had a different person and he was not as friendly. Finally, the cleanliness of the ship could use some work. The sanitizer stations were empty. The bathroom by the atrium on the 8th floor is a busy bathroom after a show. It was also busy on the last morning. To have 3 stalls broken, clogged and not flushing seems to be a maintenance issue. The housekeeping staff, Nat, for our room was very friendly though and he really had that room clean upon our arrival and was great! The only complaint about our room was the location. We were right under the kitchen and 3 and 4 am or 4 and 5pm are extremely busy. It sounded like someone was dropping ovens on the ceiling. Kids are pretty easy going. Other than the ice cream machine, burger bar and pizza bar I didnt see many of our kids eating much of anything else. In the dining room even the older children liked the kids menu food. My daughter loved the kids club. The scavenger hunt was her favorite thing. My younger daughter enjoyed the ice cream. I would definitely recommend checking weather for this timeframe before choosing this cruise. It was fairly chilly and if your family enjoys pools and sun decks, this cruise may not be for you this time of year. Catalina was beautiful. Get off the ship and get a golf cart and see it all. It was probably my favorite part of the trip. If you are getting off the boat in Ensenada, Papas and Beer was the only thing downtown that we would recommend. There is a beach south of the ship but we didnt realize that until later in the day. I will say that the sunsets are beautiful! Make sure to be upstairs at sunset and take in that amazing view on this cruise. You wont forget that! Read Less
Sail Date December 2019
Went on Costa Fortuna for about 2 weeks (2 adults 2 children) just came back. We have great things to say about the staff in restaurants, buffet and room service. The food was good and catered for food allergies. Although that’s it for ... Read More
Went on Costa Fortuna for about 2 weeks (2 adults 2 children) just came back. We have great things to say about the staff in restaurants, buffet and room service. The food was good and catered for food allergies. Although that’s it for the positives the rest was terrible. Spa manager was very rude, not all the gym classes booked online are available on ship. Took 6 attempts to get refunded. Kids club catered for Italians speaking mainly, even if on occasions the majority of kids spoke English. Entertainment very limited, musician accompanied by audio music. People complained for extra cost for water and gratuities. Pool deck unmanaged people leave towels on chairs all day (yet not used) leaving no seats available. Air conditioning in rooms hot and stuffy, reported 4 times no change. We had pina colada on board it was very watery no taste. Excursions on board way too expensive. Read Less
Sail Date December 2019
I decided it would be really nice to spend New Years Eve with the kids and grandkids, there was 11 of us, I spent $7000 for all of us for the two nights and it was total waste of money. The pantry food was so bad, fish was burnt and ... Read More
I decided it would be really nice to spend New Years Eve with the kids and grandkids, there was 11 of us, I spent $7000 for all of us for the two nights and it was total waste of money. The pantry food was so bad, fish was burnt and hard as rocks, chips were cold and dry. Rice was tasteless and cold. There were only 4 serveries the others were closed. Not even any roasts. Had lunch and dinner on second day in the Waterfront, although there were 3 different waterfront restaurants, they all served the same food. The food was so bad at the waterfront we decided to try the pantry again but they had the same food as the waterfront, soggy vegetable pastry, disappointed once again. If you were thirsty you would be waiting 1 hour for a drink, shortness of staff and total shambles, it was a New Years cruise so you would expect lots of drinking, even the captain was yelling at his staff to hurry up and he then started to serve drinks from the ice cream counter, because we were all waiting and getting frustrated. Lets say they lost lots of money because they couldn't keep up. I would say there was 2 maybe 3 waiter staff walking around taking drinks for 500 people and only three staff behind the bar. If you just wanted a cold glass of water, there was none, not like other ships there are cold iced water buckets at each bar, you would have to walk into the pantry for a small kids size glass for a drink. If you wanted to be introduced to your room servants, you don't, you don see them at all. If you wanted a cup of coffee you would have to wait so the counter staff can stop between orders to clean the machine, you would be waiting another 20 minutes for a coffee. The only refurbishment I can see as I have travelled on the P&O Eden before are the smaller round tables you can only fit 2 people in the pantry, there are less outdoor chairs, everything else is exactly the same. It appears they are only looking as $ because they have not calculated the correct amount of staff for the amount of people on board. I've travelled on 15 cruises,people would say P&O are the Kmart Brand, well this is your cheap as chips brand or reject brand without the cheap price. 1st time on Vasco de gama and last time, never again. Read Less
Sail Date December 2019
Boat is a good size, lots of things to do, cabins are great. Staff were consistently rude. Bars to get a drink (even just a water or soft drink) were either closed when they should have been open or understaffed ie 1 staff to 15 ... Read More
Boat is a good size, lots of things to do, cabins are great. Staff were consistently rude. Bars to get a drink (even just a water or soft drink) were either closed when they should have been open or understaffed ie 1 staff to 15 people waiting with complex orders like cocktails. Food was basic, very basic. Taste was very plain, unless you wanted to pay extra for the one food restaurant. Kids menu food at best. When you pay for a holiday you expect reasonably good food. Big letdown when you can’t get off ship or have to walk a mile off ship and pay for food. Only good food was the poolside small cafe grill - hotdogs, hamburger and pizza (cheese and sauce). Although this had long lines and wait. Not what you would expect when your trying to holiday. P and O did a better job. Shows were good Read Less
Sail Date January 2020
Okay. Not our first cruise. Every place has a different way of conducting business. But this is the worst week of my life! We went as a big group for my grandmas 80th bday bash. 16 of us. Wont make this to long cause this week seemed like ... Read More
Okay. Not our first cruise. Every place has a different way of conducting business. But this is the worst week of my life! We went as a big group for my grandmas 80th bday bash. 16 of us. Wont make this to long cause this week seemed like it would never end! Getting into the boat and off no organization what so ever. Everytime we had a question different info each time. Food disgusting! Even where u had to pay extra! Crew awful and rude! Dont depend on getting in contact with anyone. Room service, housekeeping, operator no one your on your own.! Best way to describe this expensive trip and we were priority the whole time was a dirty hotel on water! Sheets were stained and not even fitted sheets. The bed we slept on was more like a roll out bed horrible. Would never go ever again. You want a quality get your money's worth cruise Disney, its not just for kids the food is amazing where ever u go! Even the free food best food ever! Disney all the way! Super clean staff is great u call someone dosent even have to ring there is someone! Service is outstanding! Read Less
Sail Date January 2020
Ship is very much understaffed and absolutely not able to offer good cruise for such big number of passengers onboard. Obviously company is trying to save money on all aspects, including food, number of their employees, entertainment ... Read More
Ship is very much understaffed and absolutely not able to offer good cruise for such big number of passengers onboard. Obviously company is trying to save money on all aspects, including food, number of their employees, entertainment variety, and so on. Dining area on deck 11 is crowded without place to sit, so only way to eat is to take plate outside or in a room. Automatic hand disinfect dispensers do not work in 90% of time which leads to people not being able to clean their hands and stop spreading bacterias inside buffets. This later led to many people getting sick onboard including myself and members of my family. Tables are dirty and sticky, poorly cleaned or not cleaned at which is absolutely unacceptable. Destinations vere quite nice including the weather during our winter cruise. Pizza and coffe in bars was very tasty (italian style) and that's something I would personally recommend on this ship. Generally, even though this cruise was quite cheap I would not recommend it to anyone because they are way better ships on the market. Read Less
Sail Date January 2020
We chose this cruise on the basis of previous happy cruises with HAL, a total of some eighty (80) days on Volendam x 2 , Westerdam and Konigsdam. The service, entertainment, and especially the food on those cruises were pivotal factors in ... Read More
We chose this cruise on the basis of previous happy cruises with HAL, a total of some eighty (80) days on Volendam x 2 , Westerdam and Konigsdam. The service, entertainment, and especially the food on those cruises were pivotal factors in selecting Noordam. We are bitterly disappointed in the Noordam cruise and it’s invisible on board management. I shall be writing to HAL CEO, Stein Kruse seeking an apology. Some points:- We ate in Pinnacle for the Sal de Mer. The food was cold and the steak inedible. Dining room fare was inevitably cold and the menus were very limited. One starter was sweetbreads on apple tarte tatin! Lido experiences were similarly mediocre, one toasted bagel was mouldy and it seems that few of the kitchen brigade can cook pasta. In room dining was haphazard. The ”special” lunch with the Captain was brunch served from 11AM ‘til Noon sharp. The duelling pianists and BB King band were very good but why have a solo harpist in the main theatre? The cruise director was rarely seen. Guest Services (sic) were palpably not interested in assisting passengers HAL Club staff were rude and indifferent to our concerns for the OH&S of children. Dress codes were never enforced -shorts, t shirts and sandals on gala nights! Read Less
Sail Date January 2020
Regrettable or treat that an MSC is giving its passengers. The ship was absolutely full. Believe that they have enlarged or cabins in a renovation, but not widening the common area. The buffet restaurants, a shopping area and a pool ... Read More
Regrettable or treat that an MSC is giving its passengers. The ship was absolutely full. Believe that they have enlarged or cabins in a renovation, but not widening the common area. The buffet restaurants, a shopping area and a pool area did not accommodate the number of passengers. It is not possible to move through the theater to a restaurant without being used by people. We had to hold like children by the hand for fear of them getting lost and not finding us quickly. The size of the pools is ridiculous and the amount of tables did not support 10% of the passengers. As well as the pool bar attendants, besides being grumpy, they couldn't handle the service. It was all chaos, without communication and without respect. Little variety of food in the buffet restaurants. In 07 days there was variation of 3 dishes. At dinner the tables were almost glued to each other and not enough food, and the taste was not worthy of a caveat. Several staying after dinner or buffet restaurant to eat something else. The only highlight is the shows, which are really very good as artists. It's unfortunate, but a cruise with the MSC is never repeated. I had already done another one in 2010 and it was fantastic, so repeated, but they are second to none. The first a dream and this now a nightmare. Read Less
Sail Date January 2020
Chose this cruise out of New Orleans since we live nearby. Beautiful ship-but unfriendly and unhelpful staff. Many are unable to understand or communicate in English clearly. Numerous staff misled or lied to me/my family-often when they ... Read More
Chose this cruise out of New Orleans since we live nearby. Beautiful ship-but unfriendly and unhelpful staff. Many are unable to understand or communicate in English clearly. Numerous staff misled or lied to me/my family-often when they didn’t know something-instead of admitting they didn’t know-very uneducated staff throughout ship - $18 refund for missing one of 3 stops- thats insulting since the ship will come out ahead at the bar and casino with 8 extra hours at sea. Too many venues that are too small. If you want a seat you have to arrive 45min early. 150 maybe is The capacity in the bar we liked to listen to the bands in- 4000 passengers! Really?? Comedy show was awful-magician show was funnier than comedy headliner. Never cruised on a ship where entertainment shows required a fee to attend. So many extra fees - gym was incredibly small and cramped in an odd area. Who thought a jogging track through the middle of a restaurant was a good idea? Unbelievable. 4000 passengers and only one person at a time can rock climb, jump on trampoline and go down a slide! Unfriendly and unprofessional wait staff in dining venues. Cold food and poor tasting food except for two meals on the 7 day cruise. My daughter got sick in her bed during the night-I did the majority of the clean up including wiping the corner of the mattress affected with my wet wipes - the mattress was not exchanged when I asked them to do so - they just flipped it over and put new sheets on it at 230 in the morning. Saw cabin steward playing on his phone in the hallway numerous times. Linen/housekeeping cart in hallway entire cruise. You had to move to the side of the hall or corridors when staff were bringing supplies here and there - they don’t move to the side. Guest services doesn’t always answer the phone - more than once it rang without being answered or an on hold system would pick up then no staff would answer. Broadway show was fantastic. Luggage brought to port all together-arrived at or near our cabin one piece at a time til 8p or I picked it up myself when I found it down the hallway - we boarded at 12. Really? 8 hours to get my luggage!! First and last Norwegian Cruise. 7 royal Caribbean Cruises - loved them all! One Disney/it was amazing-numerous carnival-some better than others but this was the worst! Read Less
Sail Date January 2020
Very hard-working crew but simply too many people on the ship. At capacity of 3,700 guests, queues remained way too long for food, activities and tendering. Two small, cold pools (one adult only) completely insufficient for number on board ... Read More
Very hard-working crew but simply too many people on the ship. At capacity of 3,700 guests, queues remained way too long for food, activities and tendering. Two small, cold pools (one adult only) completely insufficient for number on board and space outdoors and undercover are scarce. Kids/Teens clubs were inaccessible and poor. Visible signs of recent renovation were not obvious – still looked like an older, tired ship with incredibly gaudy, outdated décor catering to an American market. Continued hard sell (on spa, wellbeing packages, photography, alcohol) throughout the trip and unending pestering on guest surveys in the final days. This was our first time on a cruise and we were so disappointed by the experience of the crowds and feeling jammed in like sardines. Perhaps a common cruise experience out there however was definitely unexpected and therefore unpleasant. We will sadly and clearly be telling our family and friends not to ever book a holiday with Carnival. Read Less
Sail Date January 2020
Took an NCL Western Caribbean cruise last year and wanted to share experience with family...what a mistake!! The food presentation was good but taste was very low quality. The desserts were the worst! Even the breakfast pancakes were ... Read More
Took an NCL Western Caribbean cruise last year and wanted to share experience with family...what a mistake!! The food presentation was good but taste was very low quality. The desserts were the worst! Even the breakfast pancakes were clearly packaged and not fresh. Looooong waits between courses, 2 hrs+ for dinner. We chose dining rooms because it was the best of the worst. We did complain to guest services about wait staff, met with lead dining mgr, but nothing changed. Additionally, we reviewed all of the policies for Splash Academy, and there is NOTHING in them about illness. Our granddaughter got sea sick and the staff in Splash Academy were very professional, but they said we had to pay $200 to visit the doctor to have her cleared for return. We understand the requirement to visit the doctor, but not for that fee, no prior notice, and no ability to use health insurance. The doctor only treated for sea-sickness and did not test for viral issues. (What if she had a virus? No quarantine, just $200 please) Even after talking with head of guest services, no apology or accommodation was made for the $200 fee. Beware, if bringing kids. A few other negative issues were: - daughter's room door twice left unlocked after cleaning - men watching TV in daughter's room after dinner (claimed maintenance) - late night (9 p.m) knock to repair a light while granddaughter sleeping - zero ice in room, unless requested - zero towel animals at turn-down (although pushed and sold in photo shop) - horrible smoke filtration in casino - asked wait staff numerous times for more water or butter refills - overall staff attitude acted as if "bothered" (There are still a few staff taking pride in their jobs; But, very few. I actually wondered if the SUN might be a training platform?) I've been cruising over 20 years, on 7+ cruise lines and witnessed the decline of service over costs. This was, by far, the worst cruise for food, service, hospitality, commercialism of ports and general attitude toward passengers and me and my family. Cruise lines should revert back to customer tips in envelopes, not pre-paid tips. This would ensure staff is aiming to please, earning their tips and they are guaranteed to get the money... I will never give NCL any more of my business and let anyone know the truth of this line. Read Less
Sail Date January 2020
Everything about this cruise line stinks! Customer service is not in their vocabulary. The staff was rude, condescending and acted like they were doing me a favor even acknowledging me as a customer. The port in Nassau (where we ... Read More
Everything about this cruise line stinks! Customer service is not in their vocabulary. The staff was rude, condescending and acted like they were doing me a favor even acknowledging me as a customer. The port in Nassau (where we were diverted to due to bad weather) was disgusting and I felt unsafe. I chose to get excursion credits during booking but EVERY one of my excursions were canceled by Norwegian...but they didn't tell us that until AFTER we did the whole disembarking process. No offers to do anything else - simply, "You're out of luck". 4 night cruise and never got to set foot on a beach!! The spa...don't even get me started! They did not honor their daily special and WAY overcharged me. Then to top it off, they also charged me 25% gratuity that I did not agree to. $267 for a massage - you've GOT to be kidding me! I spoke with 3 different employees about the situation and each one gave me the "it's not my problem" excuse. I had to stop payment at my bank - that's how bad it was! The final straw that broke this camel's back was the communication afterwards. I submitted my complaints to Norwegian and got the same crap customer service. Basically telling me that they cannot and will not help me and that I am just out all of this money. I will NEVER, EVER cruise with Norwegian again. I wouldn't wish this experience on my worst enemy! Read Less
Sail Date January 2020
I think I really, truly realized that MSC was not for me when I was lying, practically naked, under a towel at the spa trying to enjoy my Aurea experience massage while my masseuse pressure-sold me into booking another massage. Of course, ... Read More
I think I really, truly realized that MSC was not for me when I was lying, practically naked, under a towel at the spa trying to enjoy my Aurea experience massage while my masseuse pressure-sold me into booking another massage. Of course, there had been many whomp-whomps up to that point - but nothing says 'we don't give two craps about you' like encouraging your staff to throw you a sales pitch while you can just walk away .... because you're basically naked. Let me tell you my tale .. My family and I love to travel. And we are actually quite easygoing. (Not faux easy-going ... we are really chill. I've never written a review of anything in my life. This is what MSC has brought me to!) Our experience on the MSC Divina tested us at ever turn. The good news is, I can share my experience with you, in the hopes of diverting another mess of a vacation. I have never experienced such customer service incompetence at ever turn (our saga begins about a month before the cruse left). We purchased two Balcony Staterooms with the Aurea Package. We were bringing my parents with us on the trip, so six people in total, between two 'upgraded' rooms. Unfortunately, my dad had some complications related to a heart attack he'd had a while back, and that left him unable to travel a little more than a month before sailing. This is an important point ... we knew we were outside our refund period, and specifically did not ask for a refund of the second room at any point. The 'push us off to another person' portion of the story starts when I tried to call to have my mom and dad taken off the second room, and have our names put on it. They were on the same floor, but kind of far apart. My first hope was that they'd be able to move them to adjoining rooms, so that we could easily use them both. Our plan B was to divide and conquer - so my husband and I would both be in a room, with a kid joining us. That way, the kids would have their own beds, and we'd have extra space. Neither of these options happened. In fact, we ended up paying for both rooms - complete with the Aurea experience, we were put in the crappier of the two, and reprimanded throughout the cruse for 'not bringing the issue up earlier'. In fact, we did contact MSC immediately. I spoke with them several times leading up to the cruse. Each call resulted in being told different things. The first girl told me to call back and keep checking on room availability. The second and third calls resulted in our purchasing an upgraded drink package (more on that sham in a moment), and the premium internet package for me and my husband. (We really did try to make the best of this trip!) The final word on my call to MSC about a week before was that everything could be fixed at check in. They'd help us at the ship, never fear. It was simply a system issue that prevented them from helping us at the call centre. We couldn't check in online. My parents were linked to my account. They never took them off (although they had plenty of notice), and it made it so we couldn't have our online tickets and bag tags issued. We called the tech help line two days before the cruise. They are in the US, and would not help us, because we're Canadian. So we called the Canadian line, they could not help us, because it was a tech issue. We were passed back and forth between the Canadian and US call centres for - literally - over an hour. Finally, one rude, exasperated employee just issued our tags. Why couldn't anyone else do it? I don't know. We arrive at the port. It is chaos. Such chaos. I do not need to dwell on this - it is a mess. If you have paid for the Aurea experience, you can go to the front of the line .... if you KNOW that you can go to the front of the line. It's some bizarre 'survival of the fittest' test. There are no signs for you anywhere. Good luck. Overflowing with Canadian cheeriness, we bring our issue to the lady at the ticket counter. She YELLS at us - (like, we're talking 0-60 in 3 seconds flat) - about how that is not her problem, and we should have called and had it dealt with before we got to her. We explain, calmly (because our kids are watching), that we called multiple times. She rolls her eyes, does not apologize, and issues our cards in silence. I ask again how we get the room dealt with, and she assures us that guest services on the ship will help us. I arrive at guest services. It does not go well. I should have known, because of every single person in the long line ahead of me, not one left happy. (At this juncture, I will say that I realize that some people expect too much ... they're pushy, they're impossible, they're just plain wrong .... but it can't POSSIBLY be every single person that has a problem. When that's your track record, or your employees pride themselves on 'not giving an inch' when they're you're front-line customer service agents ... perhaps it's time for some soul-searching. I explain my story to the guest services agent. He visibly rolls his eyes at me, does not listen to the story, and tries to send me away with the email address for US Customer Service. (You'll recall, we've already spoken to them. They turned us away because we booked through the Canadian site). I explain this to him, he explains that he has no way of believing me, it's just my word. I blink. He blinks. Nothing computes. My husband has arrived at the desk at this point. I fill him in on where we're at. We ask to speak to a manager. He says no. We all blink. Finally, we insist. He goes away for what feels like an hour - likely, to explain to his supervisor what unreasonable people we are. She arrives, ready to smite the dastardly Canadians. Her line ... her ONLY line is: 'I'm sorry, but that is not my problem'. And then passes us the US CUSTOMER SERVICE EMAIL ADDRESS. I die a little inside, that any company this big could have such an atrocious training system for their customer service staff. We finally give up, because our children are both teary, and go to our *one* room. It is sub-par. The rooms are small, our hallway smelled of sewage, and the WORST PART of this 'upgraded balcony suite' is that it was an obstructed view, with approximately half the square footage of a normal balcony. (We had no indication of this). There is not enough room for the balcony furniture, although it's all shoved out there anyway. We need to pile it up so we can stand on the balcony. We were one of only a handful of balconies on the entire ship that did not enjoy the glass panoramic view. A rusty metal balcony is what we got. Our son was not tall enough to see over. It made the room feel closed and cramped. Boo to the balcony. (At this point, I feel the need to explain that the second room we'd paid for had a beautiful, full balcony. We were not allowed to use that room, or even switch to it, and leave our stateroom vacant). We go to use the internet packages we had. We purchased two premium unlimited (one for me, one for my husband), and kept the standard package that came with Aurea for our kids. We did this over the phone, and it was coded incorrectly. Two packages were attached to my husband's name, and as a result the standard package was unusable. It took them two days to sort it out, and get the package up and running correctly for my kids. We were never issued a refund ... actually, nobody even said sorry. In theory, the premium drink package is a good call, if you like to enjoy what you're drinking. Unfortunately, the wine list is anaemic, and if you order a top shelf mixed drink, you need to watch your bartender to make sure you are actually getting the alcohol you ordered. This wasn't an isolated occasion - this was a regular issue. You cannot go to a bar and order drinks for your cabin. I went to order alcoholic drinks for me and my husband, and virgin daiquiris for our kids. Not permitted. You can only order two drinks at a time - otherwise two people need to be present. I understand the spirit of this rule - but when half the drinks are virgin, that just means we needed to juggle 'who stays with the kids' while we go and get the drinks. The buffet is a nightmare. Only half of it is opened at any one time, everyone is confused, frustrated and hungry. Not a good scene. Oh ... your Cadillac of drink packages does not cover a ladle-full of buffet Sangria. That is extra. I don't know why. When you finally sit, you are bombarded by roving employees trying to upsell your drink package, and then book you into an upgraded restaurant. If you're a foodie, skip this cruise. We took the bait, and booked at Galaxy Sushi. Here's the deal with that: I live in rural, small-town, landlocked Ontario. And the sushi we have in our town could run rings around Galaxy after two days in a college kids refrigerator. Seriously. Don't bother. We skipped the steak house - figured it couldn't be much better. The entertainment was not my cup of tea. I realize that's subjective - some people seemed to really enjoy it. But if you have even a cursory interest in actual classical music, please do yourself a favour and skip the quasi-classical, bad popera productions. Or enjoy them ... totally up to you! The spa is beautiful. The constant desire to 'sell you something' deeply disturbs the zen vibe. I think I've never - in my life - had a masseuse stand over me while I'm still on the table, trying to get me to 'sign a slip' for my next massage. It was surreal. We met some lovely employees along the way. They were all hoping to never come back after their current contract. That's got to tell you something. Finally, we decided we wanted to try once more with guest services, and make an appointment with the director. It took three tries, with three different employees for us to finally get an appointment. (We would show up, they'd say someone would call us with a time, nobody would call us, and there was no record of our asking to speak with him). We did finally meet with him. He was gracious, apologetic ... he said all the right things. (He happily booked two more massages for us, that we'd already paid for with the Aurea package on the second room. Overwhelming, I know.) After speaking with him, I am confident that nothing will change. MSC has a fundamental issue with staff training, knowledge and ownership of their roles. We spoke with over a dozen people to try and solve a problem that was constantly pushed off onto the next person. Nobody is interested in going above and beyond, the complaining customer deserves an eye roll, and their packages and technology are cumbersome and clearly not well-understood by MSC staff. I've seen others who had issues brush it off as a 'European' rather than 'American' style. This is nonsense. I've lived and travelled extensively in Europe - they may not be as effusive as their US counterparts, but in the hospitality industry in Europe they're skilled, meticulous and - if they're good at what they do - they take great pride in their work. Don't call bad customer service 'European'. Please. PS. In case you're wondering about the private island, here's the deal: it's going to be lovely. It is currently not well-shaded because the trees haven't grown in, and then they charge you for the umbrellas that are absolutely a necessity without tree coverage. Food service on the island is like what I imagine a prison riot in the cafeteria looks like. There are major, major kinks there. So, all in all? Boo. Read Less
Sail Date January 2020
I have been on eight cruises and have cruised with Royal Caribbean, Norwegian, Carnival, Costa, and Viking River. All have been great. This MSC cruise, however, would turn anyone against cruising. I chose this cruise because it began in ... Read More
I have been on eight cruises and have cruised with Royal Caribbean, Norwegian, Carnival, Costa, and Viking River. All have been great. This MSC cruise, however, would turn anyone against cruising. I chose this cruise because it began in Buenos Aires and featured two days in Rio de Janeiro, the two places I most wanted to see in South America. What MSC does not tell you is that this ship is operated like a hop on, hop off bus, allowing people to check in and out all along the route. This meant that the ship was in a constant state of upheaval, with passengers who were embarking and disembarking competing with cruisers trying to get on and off the ship for excursions. I don't know what went wrong on the second day in Rio, but those embarking passengers were packed into the terminal for several hours waiting to board. Other issues with this ship: It was nearly impossible to get a drink. There were not enough cocktail waitresses in the lounge areas and if you tried to get a drink at the bar the bartender ignored you in favor of filling orders for the waitresses. Also, many of the lounge bars were closed on sea days so if you wanted to relax with a book and drink in one of them you had to wander around looking for an open bar. The food in the dining room was mediocre and unvaried. Every salad sat in a bath of watery dressing because the lettuce hadn't been dried properly after rinsing. Two elevators were broken during the entire cruise. The buffet area was always crowded; my guess is the short-term passengers were determined to make the most of their brief stay by eating as much as humanly possible. There were lovely lounges on one deck -- with all the views completely blocked by lifeboats. In short, I would warn anyone off this particular cruise and, personally, I'd be afraid to trust MSC again. Read Less
Sail Date January 2020
We just got off of this ship--cruising Jan 11-16. I do not recommend this ship or carnival at all after this experience. We had 18 people on this ship, and this was the first cruise for many of us. Sometime during Sunday night, the ship ... Read More
We just got off of this ship--cruising Jan 11-16. I do not recommend this ship or carnival at all after this experience. We had 18 people on this ship, and this was the first cruise for many of us. Sometime during Sunday night, the ship had "mechanical issues" which maxed out our speed at around 8 knots or less. When we woke up on Monday morning (Amber Cove day), we checked our location on the map on the tv, and we knew we weren't going to make it to port. The captain didn't announce that we weren't going to port until 1020, and we were supposed to port at 1030. They gave each person onboard a $50 credit and refunded the port fees. We were assured that the issue had been resolved and that we would make it to Grand Turk the following day (Tuesday). All of Monday, looking at the map, our ship was headed due West (the opposite direction of Grand Turk) until about dinner time when we turned around completely and finally started to travel above 8 knots. Tuesday morning we were scheduled to dock at 8 am...Tuesday morning after 8 am, they begin making announcements that the wind was too high and the captain had made two unsuccessful attempts to dock. He was going to make one final pass to try to dock...the final pass, we didn't even make it near the dock at all, and then we just started cruising away from Grand Turk completely without another announcement. After about 20 min of cruising, they finally announced that we missed our port again and that they would try to secure a port for the following day. They again gave each passenger a $50 credit, but did not refund the port fees. Meanwhile, we checked the weather when we were close to Grand Turk, and the wind was only 13 mph, and we started heading away from the island at around 10am. We also found that another cruise ship (not carnival, but carnival owned) was able to dock only 1 hour after we left. We believe that the captain just wanted to prove that he could make it to a port but never had any intention of actually docking there. Meanwhile, this entire time, the ship had been so rocky that people were just vomiting on the floors anywhere and there were barf bags hung near the elevators because so many passengers were sea sick. You couldn't even walk straight because the ship had so much movement. They finally announced on Tuesday afternoon that we would be going to Nassau, which no one wanted to even go to at this point! If we had wanted to go to the Bahamas, we would have saved the money and booked a cruise only to there! They said we would port from 10-5, then they changed it to 10-430, then changed it again to 10-4.... Wednesday morning comes, and it's 10 o'clock, and we are not in port. No one was surprised at this point. They announced that we were running behind due to currents, and that we would be there at 11... We finally docked and got off the ship after 11 am. After 4 days of being stuck on the ship! The whole night we were traveling at around 18 knots, by the way. As we were at the beach in Nassau, you could see our cruise ship along with the other ships docked, and the elation was just billowing black smoke. Obviously something wasn't right with it! Then magically, on the way back to port Canaveral, we were able to travel at 23 knots. We were supposed to be back at 7 am initially, but they changed it to 8. And then we didn't actually port until shortly after, and they didn't even begin debarkation until after 9 am. The only reason we stopped in Nassau was to avoid fees for not stopping at any ports, in my opinion. This ship should have dry docked when it first started having issues months ago. Yet they continue to cruise this trashcan to make money. I will never travel with carnival again or with any of their other companies. I will say that the staff on board the elation was great! Especially the servers at dinner and the cleaning staff! Oh, and I forgot to mention that the pool was closed on one of the sea days for maintenance. Our stateroom had obvious vomit stains on the carpet, and the window was extremely filthy! Read Less
Sail Date January 2020
we decided on this cruise because of the length of time the cruise was and because we had been on the Getaway 5 times within the last few years and loved it. This ship does not even come close to the service on the Getaway. I have been ... Read More
we decided on this cruise because of the length of time the cruise was and because we had been on the Getaway 5 times within the last few years and loved it. This ship does not even come close to the service on the Getaway. I have been on over 80 cruises and almost all the cruise lines and this by far was the worst service. The ship itself was nice. The cabin we had was very nice 10138. It was a balcony so very nice to sit outside, when we were able to. It was an extremely rough cruise with high winds and waves. We missed 2 ports because on the high winds, which I can't blame the cruise line for.Dining service was the worst I have experienced. Long waits for food, we had to ask for water, the tables in the buffet were not cleared. Most of guest services were rude. One of the female officers yelled at us when we were getting off the ship Six and Burn the Floor were amazing and well done. Some ports were very nice, some not, Jamaica was a port that looked like a old run down shipping port that was being worked on. it did not look safe to leave so we went back to the ship. There was no shopping nothing.Grand Caymen turtle farm was very nice although i felt very sorry for some of the turtles but it has improved from the last time we visited. NCL private island in Belize was very nice and relaxing. There is a beautiful swimming pool there. The ocean however is posted warning of jelly fish.Nothing was included on this island, You had to pay for food and of course drinks, even if you had the beverage package. It was a very long walk to get there but they did have a shuttle service if you wanted to wait in long lineups. We would have stayed and enjoyed the day but decided to go back to the ship for lunch and didn't bother to go back for the afternoon. i would suggest another cruise line that have everything included on their private islands. i traveled with my daughter and grand daughter. They thought the service was very bad as well. No i will not go back on this ship ever and not even sure about going back on NCL Read Less
Sail Date January 2020
Booked the cruise for 1-11 to 1-16-2020. So here's the bad: This was (by plan)a cruise to Amber Cove D.R. and Grand Turks. The Elation had "mechanical issues" that limited the speed to about 10 knots. This was too slow to ... Read More
Booked the cruise for 1-11 to 1-16-2020. So here's the bad: This was (by plan)a cruise to Amber Cove D.R. and Grand Turks. The Elation had "mechanical issues" that limited the speed to about 10 knots. This was too slow to to reach Amber Cove so this port was cancelled. The next day we were to go to Grand Turks. After a couple of attempts they announced the winds were too high to safely dock. In looking at historical weather that morning winds were 24 MPH/20 knots and gusts to 36MPH/31 knots. Not sure what the limits of this class of ship are so I take the Captain at his word and have no problem being safe. The did stop in Nassau on the way back so after 4 days being stuck on the ship we did get a chance to do something even though we had been there before and IMO is not the best Caribbean port around. Carnival gave each passenger $50 each onboard credit for missing Amber Cove and Grand Turks. That is a small percentage of what we paid for an upgraded balcony room. The bad thing is I found out after returning home that I know someone who sailed the Elation in September 2019 on the same route but they had mechanical issues right away and just went straight to Nassau. He was offered 50% off their next cruise. I called Carnival and was told the $50 was all they would do. Carnival does have a 24 hours guarantee but since they did not announce the mechanical issues (which happened in the first 24 hours) until later that guarantee was no longer available. By plan? I have my opinion you can make up your own. . Ok now for the good. The main dining room food was quite good but the dining staff was excellent. The playlist production did a good job. The room though showing a little age was kept clean. Jen the cruise director did her best having to deal with unhappy customers and ones that were just plain nasty. Many of those said Carnival should give everyone drink passes. I'm thinking ya so unhappy and even angry passengers getting liquored up what could go wrong right? Fortunately Carnival did not concede this point :) This was only the second time on Carnival and will be our last. Read Less
Sail Date January 2020
This ship needs major help! Waited in line 30 minutes in the red frog bar to buy a beer for happy hour to be told they were out! We opted for a SPA balcony, very hot, absolutely miserable. Call 3 times and still sweating! The ship ... Read More
This ship needs major help! Waited in line 30 minutes in the red frog bar to buy a beer for happy hour to be told they were out! We opted for a SPA balcony, very hot, absolutely miserable. Call 3 times and still sweating! The ship seems to be grossly understaffed for the number of passengers. Even as a platinum member, service is terrible by customer service. Dining room staff is good but again understaffed. Lines are long and move extremely slow. The bars are the worst, very rude staff but it appears this is due to overwork and understaffed. The bars were NASTY, especially the red frog bar. Ship looks terrible, carpets are dirty and it generally smells everywhere. The shops are extremely dated withe the same old junk. It appears that Carnival has no new items for the past 10 years. I paid too much for this vacation for the terrible service! Read Less
Sail Date January 2020
MSC Divina, wow where do I even begin... I got off her today, first off we got to the port on sailing day at about 10:45 this is the first cruise I have ever been on that didn’t let you get on the ship before 12 they started boarding ... Read More
MSC Divina, wow where do I even begin... I got off her today, first off we got to the port on sailing day at about 10:45 this is the first cruise I have ever been on that didn’t let you get on the ship before 12 they started boarding everyone at 1-1:15 we got on the ship went to the buffet had lunch they were already out of soup some How even though we were the first ones on the boat? We then go do a tour of the ship at that point it was almost time for our staterooms to be ready I feel like they weren’t ready for us, the ship was absolutely filthy the bar staff acted as if they have never bartended before how do you not know that Bombay sapphire is a gin and not a vodka are you kidding me? The crew on this ship did not was to be there what so ever, they were extremely unhappy makes you bummed out when you save up your pennies to take this trip, my favorite thing to drink is moscato by day 3 they were completely out of it they kept telling me to get something else.. why should I have to get something else when that’s what I like to drink and you were out of it? That’s not my problem.. the MSC marine reserve(the private island in the Bahamas) was awful, the food was absolutely covered in millions of flies as well as the bars, you know how many times a fly poops? every 30 seconds! We went back to ship after an hour so for some weird reason our room attendant kept hiding our remote.. so we had to call him twice because we couldn’t find it I don’t know if he thought he was going to get some kind of tip out of It or what but it was pretty rediculous so I guess MSC is not part of any kind of sanitizing like royal Caribbean and all the other cruise lines do “washy washy happy happy” half the time there was absolutely no sanitizer in the dispenser, as well as the bathrooms had no soap most of the time so gross, btw i got off the boat today and I now have the flu and spent hundreds of dollars at the doctors today to get medicine because your cruise line doesn’t care for cleaning hands or sanitizing on that topic I saw employees let the tongs hit the floor in the buffet area and they just put them back on the buffet line not even clean them! They also let their guests grab the food with their bare hands unbelievable on to my next topic, why can you not bring a cocktail near the jacuzzi or pool? You literally pay these life guards to yell at you while your supposed to be “on vacation” and tell you can’t have a cocktail while your relaxing in the pool? Wow but children can jump and dive in the pool. The beds in the staterooms are like sleeping on plywood! We had a bulb out in our bathroom for most of the trip as well let the state room attendant know about it but he didn’t seem to care about much. The theater should probably have handrails as well I saw multiple people falling, kind of a big deal. I honestly know why this cruise was cheap they say “you get what you pay for” and I sure did get what I paid for and would never take MSC again even if someone paid me to go on it. Read Less
Sail Date January 2020
Do yourself a favor, research the ship’s age before you book a cruise. It has been decades since we have been on an MSC ship. In between we have cruised on medium sized ships with lots of lines, Celebrity, Royal Caribbean, Princess, ... Read More
Do yourself a favor, research the ship’s age before you book a cruise. It has been decades since we have been on an MSC ship. In between we have cruised on medium sized ships with lots of lines, Celebrity, Royal Caribbean, Princess, Holland America, Carnival etc. All have been great to very good. Then we went back to MSC because we saw a “Fantastica” level balcony, seven day Caribbean cruise for $567 per person. It was not so Fantastica. Embarkation in Miami went smoothly, which gave us hopes for the cruise. However, the food was terrible, with dried out fish and chicken and both pork and veal so tough it couldn’t be cut, nevertheless chewed. The MSC Armonia is very old. Even the captain blamed missing the port of Grand Cayman because the “low powered” ship couldn’t overcome the waves. So the older stabilizers didn’t seem to work well either, and we rolled constantly. The upholstery and carpeting were worn and dirty. There are kids clubs for all ages. Teens and LGBT cruisers had their special meeting areas and events. But better confine your kids to the splash park though, as the two swimming pools were both over 6’6” deep throughout, with no shallow end. There were only two Jacuzzis, so they were constantly full. The entertainment troop was small at eight dancers and two main singers, doubtless because this is an older, smaller ship. They performed valiantly but not very effectively. There was one very good band in the main bar area. The other bands were not good. To be fair, there were good points. The staff was amazingly warm and helpful, the beds were comfortable and we were one of the first ships to visit MSC’s new private island in the Bahamas. But on balance it was a memorable experience, a bad memory we don’t want you to repeat. Read Less
Sail Date January 2020
In comparison to previous cruises I’ve taken I have never seen people board/disembark at every port. This created lots of confusion throughout the cruise and during this period you were not allowed to purchase food or snacks during the ... Read More
In comparison to previous cruises I’ve taken I have never seen people board/disembark at every port. This created lots of confusion throughout the cruise and during this period you were not allowed to purchase food or snacks during the safety drill that occurred everyday with the exception of one sea day. I was in a party of 12 with 4 of them being first time cruisers. I respect all cultures but this was the worst experience ever. The Europeans are VERY RUDE cut in front of you in lines and while waiting for the elevators. Very few crew members spoke English. We were promised certain packages that were never given to us and showed on our bill. When we tried.to discuss the issues no one understood us. The food was terrible from the lobster being soggy to the steak being tuff and limited salad dressing or the creamy salad dressing was like milk/water consistency. You will not get anything related to American food on this ship. You ask for a slice of cake you will get pudding. Other than the room attendant and the bartender and a few guys cooking in the Japanese restaurant the overall service was terrible. We had one tour guide lady that had terrible English and the English speaking people in our group had to keep asking for clarification on the information being shared. My group was so offended by one show they had with white/Europeans with huge Afro wigs, pampers and black Charcoal on their backs. We were unable to get the story of the show but it was very disappointed to see something like this on stage. Read Less
Sail Date January 2020
Wanted to give it a try have always gone on royal Caribbean. Service terrible food even worse. We had a suite 7245. The toilet would not work tv didn’t work door handle to deck was falling off. They would constantly try and sell u shots ... Read More
Wanted to give it a try have always gone on royal Caribbean. Service terrible food even worse. We had a suite 7245. The toilet would not work tv didn’t work door handle to deck was falling off. They would constantly try and sell u shots and trinkets worse than the streets in Cozumel. None stop nickel and dime u to death. We bailed dinning room food was so bad went to restaurants and paid for dinners our Cruise left a day late not their fault but sucked. If u want to party at the golden coral of the seas they will sell u drinks and a bunch a cheap crap. It’s worth paying more for the amount of work that’s goes into it.. the little show we went to good the cast was great had fun there. If you want a nicer vaca save a little more. I know royal is owner by carnival but two different experiences that’s for sure. Never again warning.... Read Less
Sail Date January 2020
I chose those cruise because of the itinerary. I was worried going on a ship this size, and my worries were evident during our 10 day cruise. The food was not good. We found ourselves dumping the entire salt shaker on our dishes ... Read More
I chose those cruise because of the itinerary. I was worried going on a ship this size, and my worries were evident during our 10 day cruise. The food was not good. We found ourselves dumping the entire salt shaker on our dishes morning, noon and night. Breakfasts were often times cold and the eggs like soup. There were never enough seats and on days we came back on board a little After lunch time the back up on the deck buffet wrapped around the pool deck. The service - down right awful. Employees would not acknowledge us when on the pool decks - We were on the upper level looking over the pool, and the bar servers we saw maybe 4 times the ENTIRE cruise. That is not exaggerating either. The one server got our order wrong 4 times and we waited an hour for 2 diets Pepsi’s. We purchased the soda package, but still charged us numerous times! For whatever reason. Our room attendant was not helpful and some of them were just down right rude and not seeming to want to help. There was a vacations to go crowd on the ship that were obnoxious and thoughts they ran the ship, and wanted everyone to cater to them. The Cabin - hated the layout. The toilet and shower were behind a curtain instead of in a room. Which was great for ventilation, but the sliding door hiding the toilet was SO cramped that we ended up using restrooms around the ship. And only used the room bathroom when we absolutely had too. I will never do another huge ship after the experience on the Epic. I did the Pride of America in March and even though it was an older ship, experience was way better. Entertainment was decent but didn’t have enough variety for. 10 days cruise, things got repeated day after day. Read Less
Sail Date January 2020
Cruise was horrible bad service. Vacation was wasted always waiting in a line for everything. Pool drained and closed 2nd & 3rd days. Also all hot tubs shut down. Shows cancelled after waiting for the show to start. Over 2 hrs to get ... Read More
Cruise was horrible bad service. Vacation was wasted always waiting in a line for everything. Pool drained and closed 2nd & 3rd days. Also all hot tubs shut down. Shows cancelled after waiting for the show to start. Over 2 hrs to get off ship. Activities not available that were listed. Reservations at Cagneys steak house we were 10 minutes late and refused to serve us. Elevators were so slow could not get on an elevator most of the time. Saw elderly having to use the stairs when they shouldn’t have been due to health. The cabin was very nice but any service for it was slow and unfriendly. Overall seemed understaffed. Things were dirty and not cleaned for the next day around the decks. Everyone was so unfriendly and gave no service it was truly a self serve cruise not what we paid for. Never got any service even in the casino would have to go to the bar for a drink and wait in line for sometimes 30 minutes. Many guest made their complaints on the ship but it made no difference. I was told by a crew member that’s what you get on a 3 day cruise this is unacceptable! Read Less
Sail Date January 2020
My family and I were on the Disney Fantasy from January 18-January 25, 2020 2 adults, 2 children. First off our excursion in Cozumel got cancelled with no explanation as to why. Our second port/tender stop of Grand Cayman got cancelled but ... Read More
My family and I were on the Disney Fantasy from January 18-January 25, 2020 2 adults, 2 children. First off our excursion in Cozumel got cancelled with no explanation as to why. Our second port/tender stop of Grand Cayman got cancelled but Royal Caribbean was able to tender their guests ashore. Our 3rd port stop of Falmouth Jamaica got cancelled. Other cruise lines were able to stop as well. We heard weather was the issue for some cancelled ports but that can not be true when other cruise lines were able to still tender or port. We found out that the Fantasy ship had engine problems since our first stop in Cozumel. Nothing was said to us on the ship. We sailed all week at a reduced speed. Never have been on a ship that had so much movement in my life as many are saying the ship swayed so much because of the engine problems. We found out through other cruisers that a dive team was working on the engine while we were actually able to make our scheduled stop at Castaway Cay. Which everyone finds hard to believe that it took us so long to get to Castaway because we gained so many hours from missed ports of call. We feel like Disney failed to keep guests happy and kept alot hidden on this vacation. Then to top it off we found out the next cruise going out today on the Fantasy January 25, 2020 is already receiving reimbursement for a changed port, not a cancelled port like we had all week. Also we understand this has happened before and credit/reimbursement was given and a discount on a future cruise. I am requesting reimbursement and I do not want a discount for a future cruise because we never plan to take a Disney Cruise ever again. We will continue to sail on other cruise lines where they are happy to keep their guests satisfied. We paid so much for no more extras than other cruise lines offer. Also the internet is terrible. We bought 4 large packages for $89 a piece. Other cruise lines we are able to buy one package with unlimited use. The food is terrible. It doesn't ever change. This is the only time I've ever been on a cruise and lost weight. The entertainment lacks for adults. The pools are way too small for the amount of people this ship had to accomodate for a cruise to nowhere. Also the cruise director Leslie Dallas lacks. She has been the most boring/uninteractive cruise director we have ever had. Some cruisers said she made a joke of our missed ports and terrible cruise. The daily itinerary is terrible and the things they added for the missed ports were "how to make apple struddels and pin trading." That is extremely sad. Read Less
Sail Date January 2020

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