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52,296 Family Cruise Reviews

I chose the cruise because it departs from Vancouver from our home town, cost is extremely high for what's it's worth. Wifi is expensive and unreliable, dining room and buffet menu selection is poor and limited and almost all ... Read More
I chose the cruise because it departs from Vancouver from our home town, cost is extremely high for what's it's worth. Wifi is expensive and unreliable, dining room and buffet menu selection is poor and limited and almost all meat is overcooked, sitting area is also limited and spread out, only one section of buffet, if you can't find a table close by (which most likely is occupied), you have to walked three blocks to get to the food station, very poor design, should at least put the buffet in the center, only a few items of food with displayed with limited selection and quantity. Hot noodles was served with three to four string of noodles (why bother) almost all customers asks for 3-4 portions Salad varieties is so terrible and only couple of bottle thousand island and French dressing Fruit varieties is poor and limited. mostly not quite ready, maybe worry they would go bad? I lost weight at the cruise by doing and eating nothing. I feel totally ripped off and no one anywhere to complain We were denied access to the theatre because I was pushing a stroller, claimed that the hall is full and yet they allowed someone else to walk in and invite them to stand at the back. Read Less
Sail Date September 2019
we were in key west i was not feeling good so my wife called the doctor for tylenol the next thing i knew i was on my way to doctors office they told me i was having a heart attack and need to go to hospital the emt came and tried to tell ... Read More
we were in key west i was not feeling good so my wife called the doctor for tylenol the next thing i knew i was on my way to doctors office they told me i was having a heart attack and need to go to hospital the emt came and tried to tell them i was not having a heart attack an i did not need to go to the hospital. the doctor said i needed to leave the ship. they made us pack and get off at 8:30 at night. they would not let my wife take her flowers i bought her for are silver anniversary.they took us to the gate and left us we had to call a cab go to the airport rent a car an drive back to port canaveral and get are car not bad for a man having a heart attack the next day i went to my doctor i had a virus that i caught on the ship no heart attack Read Less
Sail Date September 2019
This was my nineteenth cruise and my worst experience. I had a small credit on Royal Caribbean from a previous cruise which was not all that great so I needed to book an inexpensive cruise to use it. What a mistake! First of all Royal ... Read More
This was my nineteenth cruise and my worst experience. I had a small credit on Royal Caribbean from a previous cruise which was not all that great so I needed to book an inexpensive cruise to use it. What a mistake! First of all Royal Caribbean is very inflexible with the way they do business. They did not allow me to bring my service dog on board but that is not why am very disappointed with my cruise and Royal Caribbean in general. My first impression when boarding was this is a disgrace to offer cruises on this ship. I came very close to leaving before the boat departed. I went to check out our ocean view cabin and again I was shocked to see how cramped the room was. The two beds were put together and pushed up against one side of the wall with very little room on the other side.the bath room and tv were postage size. The room however was clean and our attendant was excellent. I next checked out the buffet. The food as a whole was very low budget quality. I basically lived on pizza which was excellent French fries and mashed potatoes. The desserts were very poor with a lot of mouse and jello. The soups were salty and tasteless. Checking out the spa, the steam room in the dressing area which only had six lockers was smaller than I could imagine. The entertainment was almost nonexistent. They did have an outdoor movie screen but only played four repetitious movies.the one production show was of poor quality singing. This boat is a disgrace and should have been retired years ago. Royal Caribbean only cares about the bottom line and nothing else. Read Less
Sail Date September 2019
We are a platinum latitude member but normally took a NCL cruise on a small ship. My wife and I wanted to try a larger ship. The embarkation was a disaster. It took us more than 4 hours to check in and embark. Personnel at the pier in ... Read More
We are a platinum latitude member but normally took a NCL cruise on a small ship. My wife and I wanted to try a larger ship. The embarkation was a disaster. It took us more than 4 hours to check in and embark. Personnel at the pier in Vancouver were so disorganized and they waited until 7pm to start the process. They could have started earlier and gave us our passenger pass. NCL deleted our stop at Seattle without any prior notice. We found out this deletion when we boarded the ship. NCL however compensated us with $50 each. Entertainment were mostly Broadway musicals without any variety. Some of the entertainment has an entrance fee. The inside room was smaller than the smaller ship. When we reached San Francisco, all passengers must check with the immigration at the terminal building. With more than 4000 passengers to process, NCL provided only 1 checkout counter to check IDs. No wonder the cue was really long. Because of this long line, I started to get sick and passed out while on the line. Per my wife, NO NCL PERSONNEL assisted us while I was laying on the floor. Thank God, one of the passenger called 911. I was taken to the emergency room of California Pacific Medical Center. It took the hospital more than 5 hours to complete the medical tests and diagnosis. I missed the ship and NCL provided us a hotel room and a flight home to Los Angeles the following day. I believe the long line gave me the stress and sickness. I will never a large NCL ship cruise again. Read Less
Sail Date September 2019
Our first Norwegian cruise but it will not be the last. the refitted Jewel was a pleasure, the sky lounge, multiple bars and sitting areas allowed us to view Alaska as we sailed by and hang out as a multi-generational family. The ... Read More
Our first Norwegian cruise but it will not be the last. the refitted Jewel was a pleasure, the sky lounge, multiple bars and sitting areas allowed us to view Alaska as we sailed by and hang out as a multi-generational family. The entertainment was outstanding, especially Ana and Vlad and the Circus Bijou. The food was great, plenty f choice in the buffet, the Irish bar had a great selection as did the Chin Chin Asian restaurant but e mainly ate in the Tsar's main dining room where Alex and team, the special diets co-ordinator made my cruise. Eating out with severe allergies and food restrictions can be a nerve-racking operation with limited choices and constant fears of cross-contamination. Not so on the Jewel. Every day Alex and team brought menus, from whichever restaurant I wanted for me to pre-select, then they and the chef created my food, brought special items (the gluten-free breads were the best I've ever had), the smoked salmon benedict and cinnamon french toast for breakfast were outstanding and every dining experience a delight. Thank you so much. PS Alaska was amazing too. Read Less
Sail Date September 2019
We booked this cruise only 30 days before sailing. Reading the reviews, many people had booked this 6 day cruise well over a year ago. This was billed as a 6 day cruise, and everyone paid tips for a 6 day cruise. It was really 5 days. ... Read More
We booked this cruise only 30 days before sailing. Reading the reviews, many people had booked this 6 day cruise well over a year ago. This was billed as a 6 day cruise, and everyone paid tips for a 6 day cruise. It was really 5 days. The ship arrived at the pier in Vancouver at about 6:30PM and check in was slated to start at 7PM. Guess what happened at boarding? Most people started lining up at 4PM and by 7 there were several thousand people standing in a line that wound around Canada place. This is part of the ugly. We had done 2 other late departure NCL repositioning cruises from Vancouver before. The first was really bad and a woman waiting actually had to be taken away by ambulance due to a panic attack it was so bad. Well this time we did not even show up to check in until 9:40pm! We still waited about 10 minutes in line and we were just about the last 2 passengers to board the ship. We tried to eat as soon as we boarded but we had our drill and everything was shut down. Still the ugly! When we arrived in our room, we found a letter letting us know our itinerary had changed. Since the cruise was announced it had its first day in Seattle. Now it was changed to eliminate Seattle and we had an overnight in Victoria. This was OK for us but many passengers were disappointed. The excuse was not having enough time to notify the US authorities for immigration purposes. Now, all 4,000+ pax had to go through US customs in San Francisco! We did the drill and enjoyed the ship. The next morning we arrived in Victoria. This would be the good for us. Victoria is a beautiful place to visit and we had a beautiful day there. We took a nice walk to Craigdarroch Castle (about 3 miles) as we had never visited there. Well worth the visit. Then we headed back to town and enjoyed happy hour! Swan's was our first stop then we visited Canoe. Both fun places for adult beverages! We had enough energy left and walked back to the ship. The Liverpool Beatles did a show at 7:30 in the showroom and it was standing room only. They did early Beatles in this show and everyone enjoyed it. The next day we were to leave at 2PM so we just walked into town and back. Again it was a beautiful day. Sail away was nice and we just explored the ship. We had dinner at the Q which was good. DW stayed and to watch the CW band (ok but not great). I went to the Cavern club and got there early enough to get one of the last seats there. The 9PM Beatles show was the early years. This was great for me as a Beatles fan to see these guys performing in a small club environment and I could imagine what it was like to see them in Liverpool in 62/63! Now for our first sea day. We received a notice that we would be refunded our port charges for Seattle and they gave each cabin $100 OBC. This was a positive move as NCL knew full well the immigration situation long before our cruise but did not tell the passengers until we were onboard and could do nothing about it! Our Cruise Critic M&G was at noon. This was also the time the ship scheduled the Veterans get together at Maltings. I went to the Veterans and DW went to the M&G at the District Brewhouse. I visited with the one other Vet at the bar for a few minutes and then wet off to join in the M&G. NO SHIPS OFFICERS attended the M&G but they did have champagne for us (nice touch). There were 30-40 cruisers there. Great to meet those we were chatting with on the roll call. The schedule said there would be an Alaskan Beer tasting at 2PM at the District Brewhouse. I was in a group of 10-20 standing outside the closed doors to the District at 2 pm. I just left and came back about 10 minutes later figuring I could join in the tasting a little late. When I got to the District, it was empty. They had kept the doors closed and then the bartender said nobody was there at 2 so he just cancelled the tasting! Poor management! Dinner was at the buffet and it was fine. Then we went to Six. DW liked it, she was listening to each of the "wives" as they sang about their life with King Henry. I was a well done show but not up my alley! Overall, the sea day was good. Now for San Francisco. Since we now needed to clear customs in SF (which was originally going to be handled in Seattle) it meant that EVERYONE would be getting off the ship when we arrived. We had booked a trip to Alcatraz on our own for 10:30AM. I had gone to the front desk on the sea day and managed to get with the correct person to assist us in getting off the ship in the first group to go through customs. This did work fine and we were walking around in SF by 8:30AM. I heard the ship was cleared by around 11AM. We had a good day and BEAUTIFUL weather in SF. On Alcatraz, they were saying how unusually beautiful and clear the day was. Parts of the island were opened to the public that normally are off limits. We spent the remainder of our day walking in the Fisherman's Wharf area. We would have ridden the cable cars but it was way expensive and a long line just to get on. Not for us. Back to the ship and the buffet for dinner. We finished dinner and it was about 7 so we wandered by the theater. There was no line so instead of sail away we went into the Jersey Boys show. Mistake missing sail away! Jersey Boys was an excellent show right up until the point in the show where they dropped the first "F" bomb! There was an audible gasp in the theater. To be fair NCL does have a sentence to warn passengers in the Daily and a piece of paper size sign at the theater when you walk in. We never saw either of these. That just tainted our enjoyment of what otherwise was a great show. It is just sad that NCL feels like this language is necessary in their primary entertainment show for a ship that is marketed to families! The language could be changed without damaging the performance. Another example for us of the BAD! We did eat breakfast and lunch at the local. They did an outstanding job and the food was fresh and hot. Dinner on our last sea day was at La Cuchina and it was good food and the service was good. We just wandered a bit and packed. The ship is new. It is well maintained and the crew were all happy. We did not care for the size of the ship. You have 3 levels of shops, shows and places to eat (6,7 and *8). Then you have 7 levels of hotel and 15 and 16 for food and pools. The only place they used for games, trivia, presentations etc was the atrium. This is typical of NCL in that they really do not pay attention to those types of activities. The atrium in big and impersonal and when we cruise, we typically make friendships at trivia and other small group activities. Not so much on NCL. Disembarkation went great. We walked off with our bags. That started at 7:30 and we left at 8 with NO LINES! this was a good! We have continued to try NCL but sometimes it is just not a good fit. I tried to add photos but the review would not allow it! Read Less
Sail Date September 2019
This was my first cruise and let me say we had a blast. The cruise director Adam was phenomenal. I loved that he would dress up and change looks depending on the theme. He had great energy. He did a great job making sure everyone was ... Read More
This was my first cruise and let me say we had a blast. The cruise director Adam was phenomenal. I loved that he would dress up and change looks depending on the theme. He had great energy. He did a great job making sure everyone was entertained. I loved that they had so many activities for all ages. The welcome shows were great. Food and drinks were great. The FUN SHIP drink is a MUST. So delicious. Guys Burgers were juicy and the fries were banging. Room service was always on point. Putu (bobby) was always so friendly. It was amazing that he memorized everyone's name. It made the stay that much more welcoming. Anything we needed he made sure we had. Super helpful and friendly. All the staff was great. Always with smiles and waiting to answer any questions we had. From boarding the boat to leaving it was such a smooth transition. When we got to Cozumel there were so many excursions to choose from. We decided on paradise island. Our tour guides angel and faisel did an amazing job explaining the tour. It was all inclusive. The beach was just beautiful. The photographers took great photos. We ended up meeting some new friends on the excursion. The nightlife was good. Music was on point and i feel it catered to all ages. DRINKS IN THE REX WERE BOMB. (DJs Fave) was my go to drink. My only complaint would be the photos on the cruise. They didnt have an option to purchase all photos taken even on a usb. Each photo was $17-22 per photo. We had about 50 photos to choose from and it sucked not being able to bring them all home. The photos were all beautiful and with all the different backgrounds they had every night made it hard to choose. They also wont let you take your own photos with their background so thats how they get you. Read Less
Sail Date October 2019
Family friendly and to try a new cruise line . What we got was the rudest most unhelpful staff I have ever seen in the 15+ years of cruising. The dinning was average and again “couldn’t care less type of attitude “ Nobody ... Read More
Family friendly and to try a new cruise line . What we got was the rudest most unhelpful staff I have ever seen in the 15+ years of cruising. The dinning was average and again “couldn’t care less type of attitude “ Nobody seemed to know what was going on and never got the same answer twice. We had a tight connection and wanted to know how long roughly it would take to leave the ship with our own bags and was told the immigration could be slow and on leaving the ship there was no immigration! The cabin was average but what tipped my wife over the edge was no tissues in the bathroom. She was told it was because we didn’t have a higher enough grade balcony!!!! Staff had a poor command of English and didn’t know what was going on . Overall very disappointing and will never travel with them again. Read Less
Sail Date October 2019
The rooms are very dated with filler covering up rust. The public areas are equally uninspiring. The entertainment is low grade with one man shoes rather than big performances. However the ents staff are very good. Rest of staff are ... Read More
The rooms are very dated with filler covering up rust. The public areas are equally uninspiring. The entertainment is low grade with one man shoes rather than big performances. However the ents staff are very good. Rest of staff are mostly good but many of bar staff just don't care.. You ask for a particular drink.. On the menu.. But staff say they don't have... And show no willingness to get it etc. It's truly the shabbiest ship I have ever been on and they have no irons to press your own shirts etc... You must pay to have shirts ironed.. 6 dollars a pop! Everything is an up sale. Food on board was generally good despite lack of choice. Gym was worst I have seen on a ship. No cross trainers and rowing machine broken, cramped space limited equipment available and no sign of any staff to assist. I won't be taking another royal Caribbean cruise. Read Less
Sail Date October 2019
Smallest rooms on a cruise I have ever seen, lights are flickering, housekeeping broke some of my items while cleaning my room, I can go on and on about how awful the rooms are. The ship itself is so boring, never anything to do, pool is ... Read More
Smallest rooms on a cruise I have ever seen, lights are flickering, housekeeping broke some of my items while cleaning my room, I can go on and on about how awful the rooms are. The ship itself is so boring, never anything to do, pool is tiny and always closed. Food was also inedible, including the fancy dinner place that served essentially freezer dinner quality food, with poor service that messed everything up every night. Rude staff everywhere. No disability accommodations at all. Also we were 1.5 hours late to our destination and no compensation for missing out on our plans. Awful experience overall and I would not even let my worst enemies go on this cruise. I would not even pay 20$ for this cruise. I am never going with Royal Carribean after this. I would rather swim to shore and risk my life than spend another minute of my life aboard this ship. You have been warned!! Read Less
Sail Date October 2019
We chose this cruise for just the wife and I. We have both been on about 12 RC cruises over the past 13 years or so. Our daughter is in school this time of year so she stayed back home and got grandma time. Couldn't beat the price ... Read More
We chose this cruise for just the wife and I. We have both been on about 12 RC cruises over the past 13 years or so. Our daughter is in school this time of year so she stayed back home and got grandma time. Couldn't beat the price for this cruise, we booked not long after the Cuba cancellations. The ship is small and you can notice a few areas where it has some age but overall its in excellent condition. We noticed right away that there were very little if no crowds or waiting in line, this continued throughout the cruise. The first afternoon is always a little busy on any ship but I compare it to a sponge, by late evening and the next morning everyone kind of gets "absorbed" into the ship. Going through the Windjammer for breakfast or any other time that would usually mean waiting in lines like on other ships was non existent here. Same with the elevators. Never had to wait at any bar and the bar staff quickly learned and remembered my order. We didn't use the pool but watched some of the activities around it like the belly flop contest and sexiest man contest and was easily able to get close to see. The single pool was small but never appeared to be too crowded. One thing I found unusual was the lack of a second level along the sides of the pool deck. This kind of limits some shady area there but not a big deal. There are several big hammocks and comfortable large lounge type chairs at the ends of the pool area deck on the second level. The layout of the ship is easy to learn and you can be anywhere you want within minutes of walking. There are lots of large windows throughout the interior decks to see outside and great views of the ocean and couches to sit on nearby, it feels very open and airy. We tried an interior guaranteed cabin (they pick the room) because we aren't picky and were trying to make this affordable as possible. Ended up with 3109 which was your standard interior room for two. We were notified of the room selected about a week before the cruise. We were offered an ocean view or junior suite as a "Royal Up" but declined. The cabin was small but we had no problems. We asked the cabin steward if he would separate our bed which made him give us a confused look since we are married but it was a smart move as it opened up a lot more floor space and made getting in and out of the beds much easier with an aisle in the center. The shower is definitely the smallest I've encountered but then again it was sufficient. Overall the cabin was in excellent shape, clean, and there was a surprising amount of room in the closet compared to the rest of the small cabin. We don't spend much time in our cabin on a cruise anyway so it was plenty sufficient. We always bring some magnetic hooks and a hang over door organizer to better manage space....it helps! We did notice a slight sewage odor from time to time from our sink and toilet but it never lasted long and there was also an odd smell occasionally on deck 6 which is where the open deck area is below the life boats. The port side of the ship is the smoking area on this deck which seemed opposite to most RC ships I've been on. The food and food selection was good, your typical Royal Caribbean dinner menu in the main dining room and standard things you'd expect in the windjammer. There are sinks right at the entrance to windjammer to wash your hands. However you still see people who don't bother and walk on by and I always seem to end up near a person licking their fingers and then handling the serving utensils at the buffet which makes me instantly lose my appetite but thats not the fault of the staff. The staff in both areas were great and we never had any trouble finding a seat right away in the windjammer even at the busiest times....that seemed very refreshing to me. We ate breakfast in the main dining room once. We usually do that on larger ships to avoid the hassle and chaos in the windjammer but found it not necessary on this cruise. My wife misses the "savory bites" that used to come in the bread basket for dinner in the dining room so we asked and our waitress had them at our table every evening for dinner after that....very nice! The casino is split into a main level and half a level down which is interesting and is all non smoking. There are a small amount of table games but as with everything else it never seemed overly full and there was always room to play whenever we wanted to. The fitness center/gym is above the back of the viking crown lounge....quite small but they have a good selection of equipment. There always seemed to be various activities going on during sea days like trivia and similar things that are typical of RC. The staff did a wonderful job at this and were engaging and friendly. There were some kids onboard but I would think it would be difficult to keep them entertained during sea days as there a limited amount of things geared towards them. We had two sea days on this cruise. The ship was very stable and we barely noticed any wave and swell movement. The evening shows were good. Love and Marriage, the Quest, good comedian show, etc., all the things you'd expect on an RC cruise. So....yes, we would definitely book this ship again for just us two or even a group. We are right around 40 and found enough to do and really enjoyed the lack of crowds and lines, super easy to get around. Its a great and clean small ship and like I said the personal level that you get to know the staff and interact with them was great. Embarkation and disembarking were both done very quickly and efficiently. We carried off our own bags since all we had were carry on size luggage and were off the ship just before 8:00am. We stopped at Key West, we usually get the hop on/hop off trolley. I got a cuban sandwich at Caroline's and the necessary visit to Kermit's for frozen key lime pie covered in chocolate. Went to the rum distillery and got a few free samples that were good and spent the rest of the day just exploring. This was our first time back to Coco Cay since the Perfect Day renovations. We didn't want to pay for the thrill side so we just hung out on the chill side. The huge new pool is amazing the swim up bar is fun. I'm glad they kept the one side non molested the way it used to be with the beaches and tons of chairs and scenery. We were the only ship there that day so it was great and not crowded. Plenty of empty space and beach chairs to choose from. I can imagine it gets pretty busy with a few ships there at once. It is nice to not have to tender in anymore and risk missing the port if the winds are up and the tender boats can't run. Read Less
Sail Date October 2019
We selected this cruise 18 months prior because of the marketing of it and the new ship. It was billed as a gorgeous ship and it didn't disappoint. After we had it booked and paid for we were seeing some bad reviews and were a bit ... Read More
We selected this cruise 18 months prior because of the marketing of it and the new ship. It was billed as a gorgeous ship and it didn't disappoint. After we had it booked and paid for we were seeing some bad reviews and were a bit worried but in our experiences, those were just not the case. We did purchase the Aurea experience which included a balcony room with the use of robes/slippers, exclusive top floor solarium unlimited use with a dedicated bar and hot tubs, UNLIMITED drinks- including soft drinks, bottled water, cocktails, wine, beer, milkshakes, gelato ice cream, hot chocolate (even at Venchis) and mock-tails, just from a card scan (no signatures). It also included a 50 minute message for myself and my husband, two sun tanning bed sessions, unlimited use of the thermal spa that comprised of two saunas, indoor and outdoor whirlpool tubs, two aromatic steam baths, multiple aromatic showers (warm/cool combos) a Himalayan salt room and warming beds. It also included priority boarding, which went smoothly and quickly as well as anytime dining which we found very helpful. The ship was remarkably large and we never struggled to find a seat even at peak times for the buffet and the cruise was sold out. The crystal stairways were beautiful, the decor very elegant. It was lovely. The balcony on our cabin was good size and the cabin size adequate but could have used more/better storage for clothes. Or wait staff in the dining room was above and beyond, particularly catering to our 13 year old daughter. We had read complaints about the food but it was delicious and if we didn't like something or worried we wouldn't, we just ordered two different entrees. They were extremely friendly and worked very hard to keep us happy. The shows were the best we had seen anywhere, and were not interrupted and your view blocked constantly by waiters taking and delivering drink orders. You could bring drinks in but not order inside the theater. We never encountered any rude or disrespectful staff (or other passengers for that matter) which we had heard was a problem. We did do two excursions and the process was very organized and timely. They gave you a time to show up, they gave you a number, called your number after all had checked in and then left soon. If you showed up too early then you did have to wait as that was not your scheduled time. The excursions were very good and we enjoyed them except for the transfer when a couple was 35 minutes late getting back on the bus. Our teenage daughter absolutely loved it. They had several water slides, a zip line, full arcade with a race car simulator including a bowling ally. Not only would we go again, we booked a future cruise while on board. Highly recommend. Read Less
Sail Date October 2019
We stayed overnight in a hotel in Southampton then got a taxi to the city terminal for 11am. As D+ loyalty we got priority security and check in and were on the ship within 20 minutes. We called into the Diamond Lounge for snacks and ... Read More
We stayed overnight in a hotel in Southampton then got a taxi to the city terminal for 11am. As D+ loyalty we got priority security and check in and were on the ship within 20 minutes. We called into the Diamond Lounge for snacks and a hot drink as windjammer wasn't open. Our balcony cabin was ready by 1pm and 30 minutes later our cases turned up so we unpacked and went for lunch. We used our D+ BOGO and went to Chops Grill first night and Giovanni's the second night. The other 4 nights we went to MTD and our waiters Russel and Bradey were excellent. Pre-dinner most nights we went to the Concierge Lounge where the service was excellent. We visited 3 ports. Vigo- Spain.Nice port 10 minutes walk up a hill got us to a long pedestrian street of shops including Zara and Mango. Gijon-Spain.This was a 20 minutes free shuttle ride into town.There was a nice promenade plus a long street of shops including Zara and Mango Le-Havre-France.There was a massive queue for the €5 return shuttle with estimated 45 minutes wait. We got a taxi instead to the docks shopping centre for only €8 which took around 10 minutes. We enjoyed our cruise and the ship looked in excellent condition. Read Less
Sail Date October 2019
We did the Eastern Caribbean tour on Symphony. It was a good cruise, the ship did not feel that crowded, some lines but they typically moved fast. Service was mediocre, crew was not very pleasant and bar service was pretty slow. ... Read More
We did the Eastern Caribbean tour on Symphony. It was a good cruise, the ship did not feel that crowded, some lines but they typically moved fast. Service was mediocre, crew was not very pleasant and bar service was pretty slow. Food was also mediocre, but not bad and not great (except for Lobster night, Lobster night was great!). We got a good value out of the drink package as drinks are at least $8 each. Perfect Day was a fun beach day, but felt a little rushed. Got off at 10:30, found a chair, had a couple of drinks then head to lunch then swimming with the pigs. Got back for one hour of beach (nap) time then boarded for early dining (late dining would have had another hour on the island). If you want good pool chairs on sea day, get ther by 7:30 am on day 1 and then 7:00 am each following sea day. If you want any pool chair and are not picky about your location, you can sleep in for another hour, but everything is gone by 9 am. Read Less
Sail Date October 2019
This is our 8th cruise - and it keeps getting better. Staff service was outstanding. Ship was clean, very well organized. We had a balcony suite on the 14th floor - everything working. I love the fact that there is no more bathtubs - ... Read More
This is our 8th cruise - and it keeps getting better. Staff service was outstanding. Ship was clean, very well organized. We had a balcony suite on the 14th floor - everything working. I love the fact that there is no more bathtubs - efficient layout. A lot of dining options - we went to Cagney's, Teppanyaki, Local Grill, Garden Buffet, Savor, Taste, and Teppanyaki. Not everything was perfect, but the little hiccups can easily be looked over because of the awesome service. Was a little bummed that Victoria was cancelled, but can't fight the elements of the weather. A lot of activities on the ship as well. In the end, this trip brought our family awesome memories. A family member went on the racetrack. Yes, the charge extra, but it was so worth it. The view of the Golden Gate Bridge from our balcony was priceless... really priceless. The port in Vancouver was clean and beautiful. Granted that we did not depart on the original schedule, they made it up in activities. Read Less
Sail Date October 2019
My family and I decided to finally do a cruise since we have always wanted to do one but never had the chance. Until our friends wanted to the same so we booked it. Arriving to the ship it was an easy process getting on and they even take ... Read More
My family and I decided to finally do a cruise since we have always wanted to do one but never had the chance. Until our friends wanted to the same so we booked it. Arriving to the ship it was an easy process getting on and they even take your bags to your room. When you get on the boat you already have the key to your room and your bags will be waiting their for you. The cruise we went on had only been five days. The only downfall was that we weren’t able to stop in Victoria Canada due to the low tide. Which then they had gifted everyone $50 for credit to spend however you wished. My kids really enjoyed the Entourage since they had the opportunity to interact and make friends with other kids on the boat. They also enjoyed the activities that they had planned. As well as there teen counselors Wakanda and WiFi. They said that they were overall fun and funny people to be around and because of them my kids would like to go on another cruise and have them as their teen counselors again. Overall would definitely see myself planning another family cruise. Read Less
Sail Date October 2019
I’ve waited 20 years to take this cruise but it was my worst experience. The debarkation process was chaotic. We had FTTF, checked in, breezed through security, and then were called to board immediately. Everything was looking good until ... Read More
I’ve waited 20 years to take this cruise but it was my worst experience. The debarkation process was chaotic. We had FTTF, checked in, breezed through security, and then were called to board immediately. Everything was looking good until we tried to board and they said a couple of us weren’t checked in. I did everything online before and it appeared to be complete. Few minutes later and we were on the ship. We had two rooms with a balcony and an inside room across the hall for the kids. Our steward, Christopher, seemed to be annoyed when we mentioned the beds were not configured as requested and the trundle was not set up. We never saw him again until the final morning of the cruise. He didn’t ask if we had any requests and the service of our room was mediocre when it was done. It certainly wasn’t daily. Odd and very different from my previous experiences. Halifax and Saint John were beautiful but there wasn’t a lot to do around town. Our stops in Portland and Boston were cancelled due to tropical storm Melissa so we spent a second day in Halifax and an additional sea day (of hell) was added. Huge swells had the entire ship rocking and passengers sick everywhere. No comedians for the second half of the cruise and no additional activities were added to fill the time. It was beyond boring watching the ship map showing us crawling along. Ship areas are cramped and just boring. Same breakfast every day and you’re lucky to fine anywhere to sit. The dining room didn’t include the great shows with the staff. If they did perform, you were lucky to see anything because the design of the dining room includes walls that obstructs many tables. The service was rushed and impersonal but they made sure the last night to make a pitch for extra tips. I had a thermal suite pass but it was a waste. The locker room includes showers but no hair dryers. Who wants to shower and then go out with wet hair? The other facilities in the thermal suite were ok but I prefer those that include therapy pools and hot tubs. I had a few treatments in the spa that were fantastic. Highly recommend the massage therapists. If this is how refurbished looks, I can’t imagine how bad it was before. This was my third Carnival cruise in 18 months but I think I’m done with them. It’s too much planning and money for a mediocre experience. Read Less
Sail Date October 2019
I went on this cruise with my DD for a little getaway. Embarkation was very good on the ship in 15 min. Debarkation was also good. We didn't get to stop in Victoria, however we have been before so it was fine. We had customs ... Read More
I went on this cruise with my DD for a little getaway. Embarkation was very good on the ship in 15 min. Debarkation was also good. We didn't get to stop in Victoria, however we have been before so it was fine. We had customs in San Francisco, which was fairly long getting off the ship, so a shorter time in port. However we walked to Pier 39 and enjoyed the Aquarium, shopping and all that was there. The Ship was big and new and clean. The atrium had a beautiful chandelier and staircase, but the rest of the ship I wouldn't say was fancy. We enjoyed laser tag. The race cars were fun, but there was a long wait, even with reservations. The Galaxy Pavilion was too expensive for only a couple minutes, so we didn't do any of the VR games. There were 3 main dinning rooms , serving the same thing in all of them. I liked the smaller atmosphere of Taste & Savor restaurants, besides these there is the Local that has a small menu, breakfast was fine, but we tried the fish & chips and they were like fish sticks. Then there is the Buffet and the Observation Lounge with a smaller buffet that is complimentary. Everything else is A La Carte restaurants. We did not go to any of them. The Service was very good. Very friendly staff. The entertainment we saw, Elements was well done, kind of different, but good. We did not like Foot Loose. Our Cabin was a balcony. I found it to be small compared to other cruiselines, but it was fine. I might go again, but I'm not sure. Read Less
Sail Date October 2019
Stay out of the Elation Dinning Room for Brunch, Crazy slow service, Rude waiters, There was a prob. with a 5.00 drink, we called for the Maitre d, ....he could have cared less. He has no idea what customer service is. I spent over ... Read More
Stay out of the Elation Dinning Room for Brunch, Crazy slow service, Rude waiters, There was a prob. with a 5.00 drink, we called for the Maitre d, ....he could have cared less. He has no idea what customer service is. I spent over 14,000.00 to take our whole family on this trip and could not get an issue with a 5.00 drink corrected.....really ! We are both Platinum, but this is our last Carnival trip....they have become the worst line on the sea. they just don't care, grad the money and go. The cabin was nice, we always get a suite, however don't look for nice soaps, or the other comp items that suite guest used to get.....nothing now. I love the Casino.....I live there, they are the best. the food is lacking, I will just leave it at that. now we know why the stock is dropping like a rock.....you just can't keep treating people bad, and think they will come back. We are looking for something a little more first class. Read Less
Sail Date October 2019
This was my first cruise in over 5 years, this cruise was awesome... The theming is good, many people kinda get a bit turned off by the American nature, but this is an American cruise catering towards Americans, each restaurant has a ... Read More
This was my first cruise in over 5 years, this cruise was awesome... The theming is good, many people kinda get a bit turned off by the American nature, but this is an American cruise catering towards Americans, each restaurant has a theme, the Lido one is themed to "Rosie the Riveter", while the any time dining is themed to Abraham Lincoln and the reservation one is themed to George Washington, other American events are portrayed as well, The Apollo 11 landing is in a nightclub, and the wild west is in a casino. Anyways, the slide is outdated, i rode it 100 times and it scraped my back so hard, it needs the new slides that are on the Sister ships. The Cheese Pizza at Pizza Pirate kinda tasted disgusting, the Cruise Director Kevin was mostly good, except he wakes people up, and the Cruise Sub-Director Georgia (not the state/country) was awesome as well. The cabin i chose was an interior bunk bed, it was better than expected, the dining staff were awesome, extra props to Mr. Norman for having great service, it is one of the cheaper, but awesome. Overall, it's a 9/10 cruise, good but needs fixes. Read Less
Sail Date October 2019
Typically cruise on Princess but wanted to try this due to itinerary. Hard not to compare Princess against Holland America. On the positive side we like the larger bathroom. Also the staff is great. On the not so positive side: The ship ... Read More
Typically cruise on Princess but wanted to try this due to itinerary. Hard not to compare Princess against Holland America. On the positive side we like the larger bathroom. Also the staff is great. On the not so positive side: The ship itself is old and is not well maintained compared to Princess ships except for cabins. Too much up selling in all areas. For example, Consistently being asked if we want to purchase a $75 steak or pay $25 for a lobster. When you say NO the demeanor of the staff seems to change. Not as attentive. Booked a walking tour at one of the ports. Due to fairly heavy and consistent rain and cold we thought it would be canceled but it wasn’t. Can’t imagine who would want to walk in the cold and rain for two hours. Probably will not be cruising with Holland America again anytime soon. Read Less
Sail Date October 2019

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