We have been on prob 8-10 cruises in the past. The last two cruises were on the larger ships. We were very dissapointed with the last two esp. but this last cruise was very dissaponting. Cigarette smoking is everywhere. One esp stupid place for a smoking lounge is beside the ships main swimming area. Then the casino,, where we don’t gamble,, then in the h2o adult place for the hot tubs. The ...
We were looking for that “once in a lifetime” experience and thought this cruise might be it!! It ended up being an endless experience of trying my patience. As this is a HUGE ship and we were told the passenger list was around 3700, the number, length, and time spent waiting in line was ridiculous. We are not seasoned ocean cruisers and this ship seemed like it was full of people who do nothing ...
I've wanted to do a TransAtlantic cruise since I heard there was such a thing. And, this cruise's itinerary was awesome - do some European ports, check out England and Ireland, bop over to Ponta Delgada and then have some sea days.
The good: the staff that actually interacted with cruisers (e.g., servers, room stewards, bartenders, shop personnel, front desk people, spa hosts / providers) were ...
We selected this cruise because I was attending a watercolor workshop. I enjoyed the course thoroughly. However, the location the ship provided was in a dark club painted black with limited lighting, their staff assisted us to have tables under the best lighting fixtures.
The ship is very large and lacks good and quiet areas around the ship to just read and relax. In fact, at the last refit a ...
We chose this cruise because of the itinerary and we love sea days. We didn't expect it to be 7 sea days in a row.
After reading the other reviews, I totally agree with the comments of the reviewers. NCL really failed on this cruise for the things they had control over.
The cabin and room steward was excellent.
The ship was too big with too many people crowed in a small space like the ...
We have always cruised with Royal Caribbean and enjoyed all our cruises, but this time I felt I had to write this review.
To begin with, the ship is way too big! You can't get from one end of the ship to the other without changing decks. We have always found our way around on ships by the first day, but this time it took forever! Central Park is a joke! We walked through it one time - nice if ...
I have gone many transatlantic cruises but this was one is one for the books. They were understaffed. Took forever to get dinner, lunch at the restaurants. The ship was not prepared for this cruise. I will never do ncl on a transatlantic again. Entertaining was good if you were a sardine and squeezeed into small rooms. Everyone was hacking or sneezing. Wasnt for the drink package it would of been ...
I've cruised on Royal Caribbean, Celebrity and NCL. I've cruised 11 times. This is the most mediocre cruise line I've been on. Let me tell you why...
Poor Customer Service at every level - the biggest problem with NCL is their lack of interest in their "staff culture". There is no one setting an example for how to treat customers. On most cruises I've been on, I felt special and pampered. Not ...
This was our 12th NCL cruise in the past 17 years and I must say the level of customer service has dropped considerably over those years. Much of the shortfalls on this particular cruise had to do with the weather which, of course, NCL could do nothing about, especially our having to be caught in Hurricane Pablo and a Tropical Storm! What I would have expected though is that they have a lot of ...
We went with several couples. This ship is too large to be organized. I sensed some of the crew was not trained in their jobs. Have only been on one other NCL cruise. This cruise was the worst of the 10 cruises we have been on. Would not recommend a large ship.
Staff was generally good although the Margaritaville restaurant experience was as bad as any restaurant experience ever. Horrible ...