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52,806 Family Cruise Reviews

We took this cruise following my daughter’s wedding in Positano. We were a group of 10, and thought the ports of call looked interesting—and many were. My husband and I love to cruise, and are pretty faithful to Celebrity, so I ... Read More
We took this cruise following my daughter’s wedding in Positano. We were a group of 10, and thought the ports of call looked interesting—and many were. My husband and I love to cruise, and are pretty faithful to Celebrity, so I can’t help but compare this NCL experience to those of our Celebrity cruises to Europe. The ship itself is in pretty good shape—clean and well-maintained. The interesting thing about it is that, although there are fewer passengers aboard the Pearl than there are on celebrity’s millennium-class ships, it felt so very crowded! The pool deck and the bar area on deck 13 were continuously packed, with people searching for seats (and ashtrays, in the smoking area). The cabin was small, but functional. Our dining experiences aboard the Pearl were generally poor. Even in the steakhouse, the chefs seemed unable to cook a steak to-order. We also had a dinner in la Cucina. It was less than memorable. The food was edible, though not terribly tasty. We had breakfast in the cafe most days. It was routine (i.e. the same thing every day). I think the specialty restaurant reservation system needs a total overhaul: We had made a reservation for 4 at the steakhouse, and tried to change to 5 prior to our seating. We were told by the staff that, if we wanted to make that change, we would have to change our reservation from 7:00 to 10:00. When we did sit down for dinner (after abandoning the idea of adding another person), they seated the four of us at a table for six!! Needless to say, we were not at all happy about that. We tried to get reservations at the teppanyaki restaurant for days, but the staff was unable to accommodate us. We didn’t see any shows, so I can’t comment on the quality of them. We did enjoy Dave, the piano player, and the string quartet. Service overall was not great. Grumpy bartenders (especially at the bar on 13) and the restaurants seem to be short-staffed. We frequently waited for quite a long time to order, and at one meal, we ordered desserts that never came. If you need help with the WiFi package, be aware that their IT guy only works with passengers three hours a day. Some of the ports were absolutely stunning: Dubrovnik is a favorite of ours, and it is as beautiful as ever. We hadn’t been to Montenegro before, but we will surely make it a point to return. (We wouldn’t, however, take NCL’s catamaran cruise again. $189 for a three hour, one-way cruise to a bar?? No thanks.) All things considered, I’ll stick with Celebrity. Read Less
Sail Date September 2019
We went in to this cruise expecting to be impressed. Everyone I know who has been on a cruise has loved it, raved about it, told me "you'll LOVE it - once you cruise you never go back!" And many people are repeat cruisers, ... Read More
We went in to this cruise expecting to be impressed. Everyone I know who has been on a cruise has loved it, raved about it, told me "you'll LOVE it - once you cruise you never go back!" And many people are repeat cruisers, so I was expecting it to be pretty enjoyable. Well....it was OK. I mean, it was better than being at work. However it was pretty massively disappointing as well. The ship itself was pretty dated. Our cabin (4007) wasn't awful, it was spacious enough, but the bathtub was grotty and full of mold, the fixtures all seemed a bit cheap and like they had lived a hard life. The bed was reasonably comfortable. The food was a massive disappointment. The Pantry was just gross - the food was cold and inedible 90% for the time, and it was like feeding time at the zoo - just a herd of bodies trying to ram as much food in to themselves as possible. We preferred the Waterfront, which had table service and was a generally nicer atmosphere, but the food here was extremely disappointing as well, generally tasteless and often cold, with very few options. My kids hated the children's choices as well, with the gruel-like "kid's favourite soup" and other strange choices. Kids like chicken nuggets and chips, standard sandwiches, pizza....these shoudl be standard, consistent options. We tried Angelo's one night and were hugely disappointed here as well. The chef seems to think Heinz tomato sauce is a pasta sauce, as it seemed to feature heavily in the pasta bolognese and lasagna. We cancelled our second booking. We tried Dragon Lady once. The grilled trout available one night was amazing. Everything else was again, cold, weird and barely edible. It was like they were trying too hard to make the meals interesting and exotic, but they missed the mark wildly, and we would have been far happier with standard Asian fare actually done well. Service was OK in all restaurants. Not great. Not terrible. A bit slow, but not like we had anywhere to go. The best food we had were the pizza's at The Grill that had to be purchased. They were pretty cheap, but felt like a bit of a rip off given it was meant to be all inclusive. The ports were were interesting, although we were MASSIVELY disappointed that the volcano tour in Rabaul didn't actually go up (or anywhere near) the volcano. We stayed on shore as long as possible at each port to feel like we were actually traveling. The evening entertainment, bars etc weren't bad, but got old quickly. As my husband said "it's like being on a floating Wests club". The pool was pretty tiny, but ok. The Dolphin statues seemed like a pointless decoration given they were draped in signs saying "Do not enter this area". The cocktails were pretty tasty by and large. My kids loved the kids club, and here I would give them 5 stars - the kid's staff were amazing, and they had a ball making new friends and going to all the kids' events. All in all - pretty sure we aren't "cruise" people after this, and I tend to think that the people who are (if this was all standard) have very low expectations. Read Less
Sail Date September 2019
We’ve done many transatlantic and transpacific cruises, most of which offered many activities and good entertainment for the many sea days. Unfortunately, this 18-day transpacific cruise was sorely lacking in both entertainment and ... Read More
We’ve done many transatlantic and transpacific cruises, most of which offered many activities and good entertainment for the many sea days. Unfortunately, this 18-day transpacific cruise was sorely lacking in both entertainment and enrichments opportunities, and was a boring experience overall. This was made all the worse by inclement weather that forced us to spend a lot of time indoors. And the few entertainment events that were offered almost always conflicted with dining times. As for the ship itself, Radiance of the Seas is an older ship in great need of some basic refurbishment. The lounge chairs and theatre seating are badly worn (some with tears) and very uncomfortable. The deck floor of our balcony was all rust, and the balcony chairs extremely uncomfortable because of worn seat cushions. The ship’s cruise director was a complete amateur, curt and unfunny. He took great delight in telling us he was leaving on vacation after this cruise, and we were sorry he didn’t leave sooner. The two so-called “enrichment” speakers were equally amateurish and, no doubt, came at little cost to the cruise line. The good news: service overall and in all venues was excellent, and both the service and food in the MDR was very good. Unfortunately, the breakfast and lunch buffet were limited and mediocre at best, with many repeat offerings. Lastly, we were very disappointed at how slovenly many of the passengers were, and that the ship’s staff did not enforce their own dress codes. Men wore shorts and cutoff t-shirts at dinner in the main dining room even on evenings when “casual chic” was requested. When we complained, we were told that people interpret “casual” differently. We’ve had good experience with RCCL in general, but this sailing reflected a definite cut-back in overall quality and care. This sailing was not inexpensive, but definitely over-priced for what was provided and from a comfort standpoint, and will cause us to think twice about RCCL in the future. Read Less
Sail Date September 2019
Been wanting to visit Hawaii for a long time. Cruising the islands was the best choice. We were able to secure a suite for the trip and it was fantastic. Room was spacious for the 3 of us and the service was outstanding. We dined in ... Read More
Been wanting to visit Hawaii for a long time. Cruising the islands was the best choice. We were able to secure a suite for the trip and it was fantastic. Room was spacious for the 3 of us and the service was outstanding. We dined in the specialty dinning restaurants mostly because of prepackage we bought, well worth it. The food on the buffet was mediocre. The excursions were rather expensive so we rented a car to explore the islands. It was easy to get around and very economical for our group of 5. If you like a thrilling ride and snorkeling I recommend doing the Captain Zodiac rafting ride in Kona. Fun and the scenery is exquisite and snorkeling is easy even for the novice. Entertainment on board was excellent with a variety of comedy , musical , and magic. One of the most enjoyable cruises that I have been on. I would do it again without hesitation. Read Less
Sail Date September 2019
My family and I just returned from the 5 day Exotic Eastern Caribbean on the the Carnival Elation. Let me 1st start off by we never made it to any of our designated ports. My family and I have cruised a lot over the years and this by far ... Read More
My family and I just returned from the 5 day Exotic Eastern Caribbean on the the Carnival Elation. Let me 1st start off by we never made it to any of our designated ports. My family and I have cruised a lot over the years and this by far was the worst cruise we have ever been on. This ship is older even after been refurbished in 2018. There is not a lot of activities on board, the staff is very unfriendly especially at the bars and Pixels. The pool is very small and the serenity deck has no pools only 2 hot tubs that the water was always freezing. We stayed on Deck 14 and the entire time we were on the ship there was only 1 working elevator on the ship that went to Deck 14. And half the time you had couldn't get on the elevator because there was a group of teenagers who were constantly joy riding on the elevator. The food on Lido was not great, and every time we ate at the dining room we were rushed by the staff. And if you purchase the alcohol package the drinks are very watered down. From the time the ship departed on Sat the entire ship was rocking. So badly that passengers were experiencing motion sickness. We departed on Sat 9/21 and was informed on Sunday that due to the ship experiencing mechanical problems we will not be docking at any of the designated ports. We were re routed to Nassau on Monday to see if the ship could be repaired, and left on Tuesday morning with the ship still not being able to be repaired.. There were no excursions offered by Carnival in Nassau because of the previous hurricane in the Bahamas. We were informed that we will be compensated with $100 on board credit per person and 50% off a future sailing. On board credit which you had to use on there ship, so in reality we got no compensation. I fully understand that sometimes issues comes up beyond our control, but I also believe in being treated fairly. The compensation we received for this cruise was terrible considering the hassle we went through. At no point and time was it any of the guest fault that the ship had mechanical issues. Carnival needs to step up and give all there guests that was on this sailing all a better compensation. My family and I probably would not consider Carnival for our next cruise unless we get some other form of compensation for this sailing. This ship needs to be retired it's old and outdated with just too many issues! Read Less
Sail Date September 2019
What a complete joke of a cruise. The ship is completely outdated, the food is subpar and not being able to actually go to your destination makes it a very frustrating experience. There was a billow of black smoke pouring out of one side ... Read More
What a complete joke of a cruise. The ship is completely outdated, the food is subpar and not being able to actually go to your destination makes it a very frustrating experience. There was a billow of black smoke pouring out of one side of the stacks as we were about to depart. I knew something was wrong right away. Then the proceeded to take us into 10-15ft swell while telling us that we're not going to make our destinations due to engine problems. Incremental weather I understand but engine problems? I'd that's the case refund us instead of offering some measly ship credit. They should have decommissioned this ship because everything about is old. The pool holds 50 people max with a 2000+ people on board. The 3 jacuzzis are smaller than my bath tub at home and the decor is something out of an 80's movie. Somehow the stars on Cruise Critic show 4 but you can see its actually less than 3.5 stars..... Read Less
Sail Date September 2019
20 cruises over 25 years and it certainly isn’t getting better. Every other activity on the daily schedule was either pay for it or they’re trying to sell something. Food quality is way down activities are almost nil unless you pay ... Read More
20 cruises over 25 years and it certainly isn’t getting better. Every other activity on the daily schedule was either pay for it or they’re trying to sell something. Food quality is way down activities are almost nil unless you pay for them. Norwegian joy to Alaska is booked as a one day at sea when it was actually three days. So much for truth in advertising. One stop in Victoria BC is from 8 PM to 12 midnight that’s one of the days at sea in my opinion. I would suggest buying the dining package because the food on deck is fair at best. No more 24 hour pizza at one end and burgers at the other no more midnight chocolate buffets. The ship was built in 2017 and was quite elegant but lacked in any sports activities. Race track for kids and adults but quite expensive huge arcade also very expensive. Service overall was very good especially in the dining room and cabin. Shore excursions when booked through the cruise line are outrageously priced although Alaska tends to be more expensive. Read Less
Sail Date September 2019
Alaska was a bucket list trip for my mother and father. Unfortunately, my mother passed away and my father is starting to lose mobility. So, this was a very important trip for my sister and I to take with my father, and Alaska did not ... Read More
Alaska was a bucket list trip for my mother and father. Unfortunately, my mother passed away and my father is starting to lose mobility. So, this was a very important trip for my sister and I to take with my father, and Alaska did not disappoint. The embarkation went smoothly, we were on the ship by 11:30 am which is a very impressive turnaround time. The ship is amazing as always. NCL ships tend to have a very similar layout, so I already knew my way around the 19 deck (20 if you include laser tag) floating luxury hotel. On the Joy they also have Galaxy Pavilion which is a virtual reality arcade. I walked around it with my sister and it seemed really interesting and an unique idea for a cruise ship. Spice H20 has a huge hot top much bigger than their other ships. Of course, I was most impressed by being able to sit in a hot top while staring at glaciers. The dinning I have mixed views on: Buffet: Convenient, easy to grab something quick, great for an easy breakfast, the omelette station is good for getting fresh eggs, but the food did not really stand out. Observation Lounge: Great place for getting a snack! The first day I had a spinach focaccia bread that was delicious, I kept going back hoping they would have more, but it was only there the first day. Surprisingly, the deserts they had there were different than the ones at the buffet and better! If you like carrot cake look for it at the observation lounge! Local: Their appetizers are great; they have a Greek watermelon feta salad that's good. Their burgers are burgers and a bit over-cooked to my taste (I was surprised that they did not ask me how I wanted it) Taste/Savor/Manhattan Room: Their main dinning is good. Their steak/beef menu options are nothing to write home about. (Granted I have to take into account that I may have been a bit spoiled by my first two nights at specialty restaurants) I was however impressed by their appetizers in fact one night I order 3 apps instead of getting an entree. Their deserts were fabulous! NCL knows how to do desserts across every restaurant that they have on board. Temppanyaki: Was spectacular! The show was good, the fried rice and vegetables were good, but most importantly the filet mignon melted in your mouth. This restaurant is a must! I love hibachi and NCL out does most if not all of the hibachi places I have been to. Cagney's: The service here was beyond compare. You can tell NCL takes pride in this restaurant! The steak was great and do not even get me started on how amazing the truffle mash potatoes were. La Cucina: This was my least favorite out of the specialty restaurants. It was good and better than main dinning (though the service was not anything special, and I had some great waiter in the main dining rooms that were more attentive) The burrata was my favorite part and the pesto gnocchi was also very good. Entertainment was pretty good. I really enjoyed elements it was different, engaging, and had amazing special effects, it is a must see! The performers were also friendly and fun! The game shows were always nice to stop and watch in the atrium, I love the shows that include guests, they are always funny, and a good time. There were some days that not much in the itinerary seemed interesting, but I grabbed some friends I met on board and started a game of cards in the observation lounge which was just as fun. Dan Dan the cruise director was great, and I really enjoyed him in late night entertainment. If you like dancing the social is the place to go however, I do have some mixed feelings there. For the most part the service was spectacular. However, I did have an unfortunate incident (which happened to be on my birthday) where a crew member yelled at me, then my sister and it caused my sister to get upset because she is shy and quiet. (Which made me more upset) The next day my sister ran the cruise critic and I met the officers. Martin Ivanov the general manager said to come with him to with any concerns, and without much detail I told him it was my Birthday and this crew member was a jerk and provided him with a picture of the crew members badge. I have to say both him and Ana Maria Malata really took care of me and helped make my birthday special, I was blown away. My cabin Steward was amazing I some how do not have a picture of his badge but I his name was Joevi (I probably misspelled that) He decorated my cabin and hand wrote a birthday card for me. I felt bad about making a compliant and was so impressed by the crew that I thought “whatever everyone has bad days.” Unfortunately, the second to last night at the 80’s party in the social. The crew member that I said was a “jerk” confronted me saying that I got him in trouble. (I am not using his name because I really do not want anyone to be in trouble) He might have meant well, but he was in no way apologizing and, even kind of threatened me, so awkward. I work in corporate management and it made me cringe to think of employee confronting a complaint/ threatening a client. It is a bit sad that I had to avoid a crew member on the ship, but at that point the cruise was almost over and I really did not want to be involved, I just wanted to enjoy my vacation. The rest of the crew was amazing, and I really hope if I go on another NCL cruise that I will not have to deal with an angry crew member, and that no other future passenger does either. Excursions: Juno: Canoeing/Glaciers Fun but there was no wildlife, they did provide rain gear which was a bonus Skagway: Kayaking Cold, but beautiful. I saw bald eagles, a bear, and tons of salmon! Ketchikan: Lumberjack Show/ Totem Park Lumberjack show was a bit cheesy but fun and learning the history of clans in Alaska through Totem stories was a cool experience. Glacier Bay: Not an excursion but still an amazing day on the boat. NCL opened the bow of the boat for close viewing, provided blankets, and even had an expert on board to talk about the glaciers. Disembarkation was well organized even though there was a line/wait to get off the ship. Read Less
Sail Date September 2019
First time cruising with Norwegian.. I would go again but I would not let them book my flights again. Getting off the airplane and to the ship was no problem for us. For our connecting flight in Atlanta we had to run so we wouldn’t miss ... Read More
First time cruising with Norwegian.. I would go again but I would not let them book my flights again. Getting off the airplane and to the ship was no problem for us. For our connecting flight in Atlanta we had to run so we wouldn’t miss our flight we literally got on board and they shut the door. My dad’s experience was not so great at 79 years old everyone at the airport for Norwegian was gone so he had to lug his own suitcase to the bus pick up area. He almost didn’t make it to the ship. He was so stressed. Going home our flights weren’t any better we had to sit in the airport for over 12 hours and having to stay awake for more than 24 hours not the best way to end the vacation. Onto food.. The buffet was good but in my opinion they could have switched up the food better and had more options. When we did get food from there it was cold. The free fancy restaurants were amazing and the food was great. While I liked the “freestyle” dining I did miss seeing everyone dressed up. They need better photographers on board most of our pictures were not taken well. While on board my card was de-activated this was due to the girl at the check in counter using my pass port to identify me which has my maiden name. This threw off all my information I had entered months ago when I booked the cruise. Then I had to prove who I was. The guest services lines were very long. My dad who is a smoker only had one place to go smoke all the way in the back of the ship on the 17th floor. Long walk for all the elderly smokers on board. Getting off the ship at each port was a breeze and each port was amazing… Our excursions was amazing as well. Getting off the ship was a nightmare a lot of mad people being told different things as to which line to be in. Read Less
Sail Date September 2019
This was our first cruise and I think we picked the perfect cruise! Being able to be at port daily made it very appealing! Visiting all of the Hawaiian islands in one trip was amazing! The views were breathtaking at every stop (and from ... Read More
This was our first cruise and I think we picked the perfect cruise! Being able to be at port daily made it very appealing! Visiting all of the Hawaiian islands in one trip was amazing! The views were breathtaking at every stop (and from our balcony especially during the trip around the Na Pali Coast)! The ship was clean and the staff was great! Everyone was very personable and polite and always had a great big Aloha to greet you! Our room attendant was great and made sure to keep everything well stocked and clean. There were plenty of food options even for the pickiest of eaters. And we had our favorite server that we ate breakfast with every morning after we found her which was nice! The spa was great however the only suggestion would be to have the thermal chairs near windows so you could relax while enjoying the views :) The nightly entertainment was always on point! Jami the cruise director was phenomenal and we saw her daily which was awesome! She even got in the pool and played water volleyball with the rest of the staff! The onboarding activities including making leis were fun and educational. The Hawaiian ambassador was full of knowledge! We did the helicopter tour in Hilo which was unlike any other experience I've ever had! Flying over an active volcano was a thrill for sure and worth every penny! Karaoke was super fun! There was already plenty to do at each port! If like to know if there are any particular theme nights before we said so that i can come prepared to fully participate (i.e 70's and 80's nights and the all white party). This was by far one of my favorite vacations to date! Read Less
Sail Date September 2019
The Emerald was a good ship and had a great selection of ports. However, the food quality seemed to be off on this ship compared with the rest of the fleet. If you are looking for good food, this is not the ship for you! The general staff ... Read More
The Emerald was a good ship and had a great selection of ports. However, the food quality seemed to be off on this ship compared with the rest of the fleet. If you are looking for good food, this is not the ship for you! The general staff were very good with the exception of the front desk personnel. If you have an issue, be prepared if you speak English they may not understand you. For the price of the cruise, the trip was great. There were plenty of chairs available on the deck for sun lounging. Entertainment was good and had a nice verity of shows. The Gastropub was excellent, don't waste your money on Share by Chris Stone, selection not very good. As a premium class guest with Princess, embarkation and disembarkation was great with little or no time spent on the process. Some of the ports (Malta) the ship could have spent more time at rather than the Greek ports. Read Less
Sail Date September 2019
This was technically a 22 day cruise, but we only did the 11 day portion of Barcelona to Rome. We chose this cruise because of the itinerary plus the price and the perks were good. There were 7 of us and overall, it was a great ... Read More
This was technically a 22 day cruise, but we only did the 11 day portion of Barcelona to Rome. We chose this cruise because of the itinerary plus the price and the perks were good. There were 7 of us and overall, it was a great experience. The staff was excellent and the passengers were very friendly. We all made new friends. It is a beautiful ship. The piazza midship is stunning. We all agreed the cabins could do with a freshening up in decor; it was a little bit dated. However, the rooms were spotless. The mini-suites are large and roomy with a full size bathroom and lots of storage. My parents and sister had electrical and plumbing problems with their room, but Dennis, their steward, handled the situations promptly and efficiently. The food experience onboard got mixed reviews amongst our group. My parents and sister did not enjoy their main dining dinner experience the first night onboard and never went back. The group went to Steamers one night and those that had the mussels enjoyed the experience, but those that had the fried platter were disappointed. We all enjoyed: Share, Crown Grill, World Market Buffet, The Salty Dog Grill on the lido deck, Slices, The International Cafe, Room Service & Coffees and Cones. We only saw a couple of the shows in the Princess Theatre and they were fun. Karaoke in Club Fusion was good. The Maitre D wine tasting experience was excellent as was the Love Boat disco party. Embarkation was poorly done, but disembarkation was a breeze. For our group, the shore excursions booked through the cruise ship were the biggest disappointment, specifically those that took ship tours to Marseilles, Florence and Capri. It's a lot of money to put out and not have a wonderful time. All in all it was a great time and we would definitely consider another Princess cruise in the future. Read Less
Sail Date September 2019
Great crew and ship. Anniversary trip to Bahamas. Crew was great. Made sure every need and wish was met perfectly. Food was excellent especially in Moderno. (I gained way too much weight) Always was able to get a lawn chair on the deck. ... Read More
Great crew and ship. Anniversary trip to Bahamas. Crew was great. Made sure every need and wish was met perfectly. Food was excellent especially in Moderno. (I gained way too much weight) Always was able to get a lawn chair on the deck. Best cabin steward ever. Definitely will sail on the sun again. Had a little air conditioner condensation on carpet. They promptly dried it and cleaned it with deodorizer to prevent any smells. Then asked if we were satisfied (we definitely were). Owning a business I realize things sometimes happen, but you measure a business by how well they take care of these issues. I was very impressed by Norwegian! Provided wine and chocolate covered strawberries on our anniversary night, with cake at Maderno. Entertainment was great for a smaller ship. You were always able to get served at the bars very quickly. No waiting at any of the restaurants. Perfect cruise! Read Less
Sail Date September 2019
This was our first cruise to Canada and New England. Embarkation was an absolute shambles. Apparently because of a coast guard inspection but since the ship had freshly arrived from Europe this should have been envisaged. Ship itself ... Read More
This was our first cruise to Canada and New England. Embarkation was an absolute shambles. Apparently because of a coast guard inspection but since the ship had freshly arrived from Europe this should have been envisaged. Ship itself is in great condition and can not really be faulted. Entertainment was the poorest ive seen on my 8 princess cruises so far. Comedian was not funny and just repeatedly switched between english and spanish. Singer was lou gazarra who had a decent voice but was on on two nights (1 would have sufficed). Production shows first one had to be rescheduled and a later one also ran into technical difficulties causing a delay. The club was dead due to the demographic onboard this time of year. Food in the buffet was good in my opinion as was the main dining room although not blessed with a great choice in the dining room. Two ports had tenders which were incredibly slow probably again due to the elderly demographic. Ive seen others mention medallion class being below par. I am below 30 and technologically savvy so i found it a dream. Wifi was by miles the best at sea i have experienced. Obviously if you are not tech adept then you may struggle but i love the program Read Less
Sail Date September 2019
This is my 3rd cruise on the Breeze, once in 2014 and I decided I would not sail her again. Then my sister and I were looking for a cheap getaway, the pricing was good, so with some hesitation I booked the Breeze in July. We had a ... Read More
This is my 3rd cruise on the Breeze, once in 2014 and I decided I would not sail her again. Then my sister and I were looking for a cheap getaway, the pricing was good, so with some hesitation I booked the Breeze in July. We had a great time, the food was a marked improvement, entertainment good and service excellent. Then I booked the Bermuda cruise for September 21, with another couple. The itinerary was changed because of the hurricane. No problem, weather happens. The food was just mediocre at best. The steakhouse took forever and my husband got a tough ribeye, 2 of us didn't even get the meal we ordered. The Italian restaurant I have to say was the best meal we had all week. NOTE to VEGANS very few options for you, unless you want too eat pasta all week. We had no problems with the service on board. Embarkation was quick Debarkation was a nightmare with their new procedures. Everyone complained. It took us 2 and a half hours to get off the ship. This was about my 35th cruise, I have lost count and I am a platinum member with Carnival, but at this point I will stick to other lines.. The entertainment was okay, we mostly went to the comedy club. We spent time in the casion, it was very crowded and smokey.. I found the service good, everyone was very friendly and helpful. Read Less
Sail Date September 2019
The embarking process was quick and smooth. The barman at the lagoona bar. Bagus was the best, always friendly and make us laugh. Our waiter at table 704 de oliviera was great. He treated us like royalty. All the ports except Barndisi ... Read More
The embarking process was quick and smooth. The barman at the lagoona bar. Bagus was the best, always friendly and make us laugh. Our waiter at table 704 de oliviera was great. He treated us like royalty. All the ports except Barndisi was great. There is nothing special to see. I would definitly do this cruise again. The musica staff is the best. Our room was located right in front of the ship and it was quite our cabin steward was very friendly and our room was spotless every time we return to the cabin. The food in the restaurants was great. I've tried all the food of which i could not pronounce the name of and believe me it exceeded my expectations every time. The entertainment staff was full of energy and makes us laugh a lot. Overall it was a great ship with a great crew . Well done guys Read Less
Sail Date September 2019
This cruise started from Venice and started out badly - the embarkation process was a nightmare. It took us just over 2 and a half hours of standing around with little assistance from MSC personnel. The food was not great either in our ... Read More
This cruise started from Venice and started out badly - the embarkation process was a nightmare. It took us just over 2 and a half hours of standing around with little assistance from MSC personnel. The food was not great either in our view - certainly in the main evening dining. It could have been better prepared, more spices and attention to the taste. I know the kitchens cook for 2000+ people ad it is not easy but that is their job and supposed expertise. I think certain extras were unfair such s paying for tenders at two of the ports. Plus silly things like ice cream - we hade a fantastica package with drinks but had to pay 3 Euros extra to get an ice cream cone One major concern for me was the way the itinerary was described. We were said to have one day at sea - between Split ad Santorini. And so we did. But the visit to Mykonos arrived at 8:00pm at night and left the immediate following morning a 3:00am - thereafter we sailed the whole day and the entire next morning before we got to Dubrovnik. I class this as two whole days at sea and I believe the itinerary description was carefully positioned as to not make this aspect evident. Some passengers had not appreciated this. Read Less
Sail Date September 2019
This is a review by a first-time cruiser who have done many all-inclusives before, and have seen quarter of the world on his own. Bottom line: book the cruise, do it, you will not regret it! Empress is the ship Royal Caribbean brought ... Read More
This is a review by a first-time cruiser who have done many all-inclusives before, and have seen quarter of the world on his own. Bottom line: book the cruise, do it, you will not regret it! Empress is the ship Royal Caribbean brought back to for their Cuba itineraries. It's their oldest and smallest ship in the fleet with the fewest amenities and most cramped interior state rooms. However, this little ship has a crew with a big heart and the overall cruise package delivers a tremendous value. Sailing to Cuba were abruptly restricted before the start of 2019 summer season. Empress of the Seas itineraries got affected. Many people cancelled, and Royal offered significant discounts for cabins that unexpectedly became available. This when we decided to pick up this deal and got superb service for an excellent price. Once aboard and within a day we were being recognized by the personnel who served us. They genuinely cared for us to have a good time on our vacation. Many of the crew members on Empress have many years of service experience. This makes an enormous difference in the level of service you can expect to receive. Many all-inclusive five-star hotels in Mexico (Mayan Riviera, Cancun, Cozumel, etc). have very eager attendants but they lack genuine experience. For example, they simply don't know much about wines or how Escargot should taste or how Creme Brulee should be caramelized. Our server Julio on Empress knew and understood the finer aspects of good cuisine, and he made our experience so much better compared to all our prior vacations. The greatest thing about this little ship is that you'll be surprised by how few people you'll come across who may no care about what they do. It seemed likely every crew member we dealt with genuinely wanted to make our experience on board great. This was very refreshing for an all-inclusive vacation. Other positive things to note compared to an all-inclusive hotel: - food is better - service is better - entertainment is better - you and your kids will not be bored - you will likely have better weather throughout the cruise because if bad weather happens the captain will go to another port (we skipped Key West but spend two days in Cozumel instead) - you get to see and experience more things for about the same money as with all-inclusive - you don't waste good portion of two of your vacation days on getting bus transfers to/from an airport in Cancun or Puerto Plata or elsewhere - there's always something to do, and you get to pick whether you want to be in a nicely air conditioned space or outside basking in the sun Some Empress specific things to note: - You get a huge values by cruising on Empress because Royal Caribbean prices cruises on Empress significantly lower than on their newer and bigger ships - The crew team is awesome. Even experienced cruisers often have this to say about Empress - Internet access greatly disappoints. Expect under 2Mb/s even with the Surf & Stream plan - The interior is very clean but in some areas it is antiquated - Entertainment is entertaining but not inspirational - Going on shore for excursions is a breathe. No need to stand in lines for more than five minutes. Again, this is because the ship is small Overall opinion: Empress is an awesome way to start cruising on a budget. Read Less
Sail Date September 2019
This cruise was a cruise in memory of a good friend and a bucket list kind if thing. This was also my family's first cruise. We went on this cruise With a group of friends that have cruised before and told us this was the most ... Read More
This cruise was a cruise in memory of a good friend and a bucket list kind if thing. This was also my family's first cruise. We went on this cruise With a group of friends that have cruised before and told us this was the most incredible ship that they have been on. The food was amazing in every restaurant we went to: The buffet was our favorite we also went to the Manhattan for an adult dinner and it was amazing. When joyed the local and Taste and Savory. The one restaurant we didnt enjoy was Los Lobos, The service was slow and the food was not that great. Other than that the water slides were open every day the race track was open every day as was laser tag. I can't say enough about the people that they have working on the ship always very friendly got to know us and made our trip feel like we were at home. I am already getting ready to book my 2nd cruise with Norwegian! Read Less
Sail Date September 2019
The first issue was the fact that we got rerouted to Portland Maine for a day (which I could drive to from NH any day for an hour and a half). So we really only had two days in Bermuda. The first day we had a good time at horse show bay. ... Read More
The first issue was the fact that we got rerouted to Portland Maine for a day (which I could drive to from NH any day for an hour and a half). So we really only had two days in Bermuda. The first day we had a good time at horse show bay. The second day we went to a beach closer to the cruise ship since we had to revised by 4:30 to make it back before leaving. The beach was suppose to open at 9 and they told us we had to wait until 10:40 because the Disney cruise that just came in had to do their excursions before we could go in. Well they were late so finally at 11 after the two excursions came in and filled up the beach us low class royal carribean cruisers who also paid a lot of money for our cruise got about a 10x10 spot that was left on the beach. We bought the deluxe drink package but every time we tried to get s drink it took forever and we had to walk to other end of the ship since there was no waiter by the kids pool area. The drinks also tasted like they had no alcohol in them. The food in the windjammer was always gross , but the food and service at reflections was good. When I went to buy a shirt off the ship the price had gone up because I “ missed the time “ of our cutoff to buy them . Which also just happened to my wife when she tried to buy our pictures that people took of us all week the whole trip we were here. They just told her we had to order them yesterday . We’re still sitting on the ship! I would never recommend this cruise to anyone nor would I ever go on it again. Also anyone who doesn’t smoke probably won’t enjoy it because all you can smell through out the whole cruise ship is cigarette smoke since they let them smoke in the casino. It was nauseating. Read Less
Sail Date September 2019
We cruised Sept. 22-28 on the Sunshine, originally for 1.5 days in Bermuda, but diverted due to hurricane Jerry to Princess Cays and Nassau. We were disappointed as Bermuda was the main reason we booked the cruise and the fact it was ... Read More
We cruised Sept. 22-28 on the Sunshine, originally for 1.5 days in Bermuda, but diverted due to hurricane Jerry to Princess Cays and Nassau. We were disappointed as Bermuda was the main reason we booked the cruise and the fact it was leaving from Charleston. We knew it was hurricane season, but unfortunately, all of the Bermuda options on Carnival from Charleston are during hurricane season and not a lot of other options are available. We were disappointed, but made the best of the cruise. We have sailed the Sunshine before in 2016 when it was making less frequent runs from Charleston, it is now home based there. It is an older ship that was re-designed in 2013. We typically enjoy the very large ships better because there are just more options. There are some oddities with this ship in getting to certain areas. You can’t pass through on all levels and find yourself going up or down a floor, walking through and then going up or down where you need. It is confusing, but not a deal breaker! By the time you figure out the system good, it’s time to get off the ship. Because it is not that big of a ship, it doesn’t take long to get to either end. But, it is larger than the Fantasy class ships. With the exception of the first evening and next morning, we rarely felt movement on the ship. I attributed the movement early on to being close to hurricane waters, but who knows! The rest of the trip, we wouldn’t have known we were on a ship. Of course, on the trip back to Charleston from NASSAU, the trip was only moving at about 12 knots. We had an outside stateroom with picture window, deck 1, midship (less movement typically) The room is a very nice size and in looking at some newer ships on OTHER lines, their outside cabins are very small ( I have not compared to Carnival’s newer ships yet). Our room had good room on each side of the king bed (2 twins together), small tables with storage on either side, a desk/vanity area that was wide, large mirror, lots of storage shelves and drawers. There is a small stool type chair for the vanity, a couch that seats 3 and table. There were 3 closets, 2 with hangers and space and the 3rd had the safe and shelves. There was plenty of storage and room for suitcases under the bed. TV had very limited channels including 2 movie channels and at least 2 channels for kids. You could not check your account on the TV, nor did it have menus, you could see menus on the hub app. You could also follow the days schedule on the app. Lighting was excellent in the cabin. There is an outlet with two plugs at the vanity area. I took an extension cord so I could use my sound machine to drown out snoring! The temperature was comfortable most of the time, a few times it felt a little warm even though we kept the settings on the lowest setting. I will say if you like your room very cold, that is not happening. It was comfortable, but not cold. Keeping curtains closed when sun is on that side helps keep the room from getting too warm. Outside temps were 70’s (night I think) to high 90’s. There is a hairdryer in the top drawer at the vanity, but difficult to use, so if you can, take your own. It is attached in the drawer and does not stretch far enough for you to use it adequately. I had to bend over to get it to my head and I am short. I could not see what I was doing as it would not stretch to the mirror. You also have to keep holding the button as you use it, or it cuts off. That is challenging too. It really was useless except maybe for drying, forget styling! There was space for storage in the bathroom and the size of the shower was very good. We had hot water most of the time and the water pressure was good most of the time. I am sure when a lot of people are using at once, that changes. Our cabin steward was Komang and he did a great job. We were given the option for morning, evening or both for room service, and we chose evening. I asked for ice to be brought nightly and he did that. We did not “see” him often but when we would return to our room, no matter what time we ate dinner, he had been there! He left awesome towel animals too. I try and keep the room straight, neat and clean, so didn’t leave a lot for him to do. We saw in some rooms as we’d pass by and I could not believe the mess people left. I do not feel it is their job to clean up behind us; but to clean bath as needed, leave fresh towels, empty trash, make the bed/turn down and ice. (though I sort of keep my bed made). Sad what some people expect. I always tip stateroom attendant extra because I know what they do is not easy. Food was good, nothing exceptional but it has been that way since the extra fee restaurants came into being. I also think because the chefs/cooks are form other countries, the food/recipes is not prepared as we are used to eating it. The buffet was pretty much similar items for breakfast and lunch. Deli had some great sandwiches and they are open until 11:00pm. Guys Burgers is open until about 6:00pm and the Blue Iguana closes around 2:30 (tacos, salads and burritos). They had late night snacks at 11:30-1:00 in the buffet area, but I never went to see what was offered. The only option for 24 hours is pizza or room service. There is not a fee for room service (unless you order items with an extra cost). Of course, tip is appreciated. Oh, if you are a fa of the cranberry rolls I teh dining room, they only had them one night, so eat up if you see them! All the bread was good though, as was the whipped butter! Sugar straws came with frozen drinks, etc. and they were fine until they started "melting" so to speak, they were like limp wet rubber and you could not drink through them. Not much flavor to them and they did not taste sweet. We found as many have said, the desserts look better than they are, including the cakes. They were good, just not exceptional or awe inspiring, no “wow” factor. Some desserts had odd textures. but they filled you up! I cannot speak for the extra fee restaurants as we did not eat at any, but they may have been better. I heard someone who ate at the steakhouse said it was excellent. I had beef tenderloin for one dinner in the dining room and it was very good, and I enjoyed the filet mignon steak and egg breakfast for brunch in the dining room. The chocolate melting cake was good, as it always is. The 24 ice cream machines were available as were lemonade, tea, coffee and water. I am not a big ice cream fan, so that didn’t appeal to me. All of the staff in the dining room and other dining areas were very nice, friendly and helpful. I saw numerous times throughout the ship, not just at dining, but other times as well, anyone who needed assistance, staff were right there to help them. They were very accommodating. I went to guest services twice and staff were very friendly there as well, Also the excursion desk. I never saw or encountered any rude staff or anyone appearing to be disgruntled. We had my time dining and used our Carnival Hub App to request a table. We went anywhere from 5:30-6:45 and never had more than a 10 minute wait. We would make the request on the app and it would tell us when our table was ready and gave the number. You walk in the dining room on deck 3 and the host has you seated. Only one night in the dining room did we wait what seemed a little longer for our food. Most nights, it was all very quick service. You can pay $5.00 each and be able to chat with each other on the ship through the app if needed. My husband had the premium (2nd level) wifi and was able to receive and send texts, check email and get on the web and make and receive wifi calls, though Carnival does not state/guarantee that will be available. We could sign off one device and use another as needed. My husband is a workaholic and gets stressed if he cannot have access. Our phones with T-Mobile worked on princess Cays and Nassau without the wifi. Just remember when you return to the ship, to put it back on airplane mode. I do not think the ships wifi worked on Princess Cays. I thought we’d be able to check our account on the app, but I was never able to do that. I did go to one of the 2 kiosks and printed out a statement to check our charges. If you have gift cards, you must go to guest services to load them to your account, it no longer works at the kiosks. The production shows were good as well as the comedy club acts. Adam, the Cruise Director was very good, professional and entertaining. When I saw any of the entertainment staff, they were all very good, seemed to be having fun (though I know they are working, and it is a job and not as fun for them as the passengers) and did a great job. Staff were always cleaning throughout the ship and nothing was ever amiss. It is an older ship, but kept in good condition. I never smelled any sewage odor. You could smell smoke on the decks near the casino and in the casino. We stayed out for that reason. Lots of music and bar options. When out by pool areas, waiters came around often to ask if you needed anything. The same during shows. Dress for the dining room, I know this is always a hot topic! On elegant nights, I saw shorts and jeans, as well as formal wear, so the full gamut. It doesn’t matter to me. We elected to skip the first elegant night because hubby did not feel like getting dressed. They had most of the same menu items in the buffet except for the lobster tails, which is OK with me as I am more of a shrimp person. I will say, the oysters were not what we in SC are used to and I could not eat them. The breading is totally different, but the oysters themselves were very strong for lack of a better word and almost fishy like and did not taste like oysters I have eaten elsewhere, including FL. I usually love fried oysters, but not those. For casual dining they do suggest no flip flops, but I saw men in those, after telling my hubby he had to wear closed toed shoes! Next time I won’t worry about it. We did the “behind the Fun” tour (95.00) and enjoyed it very much. It was the first time we have ever done one. It was conducted by Benn, who was getting off the ship same day as us for 2 months of vacation, and he did an excellent job. The tour was very informative and there were several surprises which I will not reveal, or they won’t be surprises for you! I will say there are photo ops and ladies, you may want to take that into consideration! You must wear closed toed shoes for this excursion and no skirts or bathing wear. You cannot take a camera or a cell phone on the tour. There is time for bathroom breaks and a short refreshment break. Though most of the 3.5 hours was walking (stairs as well) and standing, there were several times, where you could sit for a few minutes. Most of our crowd was 50+ and no one seemed to have any challenges. One exciting moment was when we were off the coast of Jacksonville, an air force jet flew over the ship. It was so close and cool to see, would have loved to have had a picture of that! For pictures taken throughout the cruise, they are still posted in slots on the walls and you have hunt for yours. I never did find most of mine and figured we must have broken the camera! I did overhear a passenger chastising an employee for telling someone with him, that she could not take pictures, of the picture! I would think that is common sense, but the passenger was trying to make the employee feel bad for doing his job. Not cool. Just admit you’re wrong and move on. We did the stingray excursion in Princess Cays and it was very good, especially for the price. I have swum with stingrays many years ago in Cayman Islands and loved it, but that was challenging because the water was almost neck high for me and lots of waves to keep navigating. For this excursion, the area with the rays is blocked off from the rest of the beach, but is right there when you get to the beach. You walk right in and the rays swim around all the way up to the shoreline. You have the opportunity to pet them, snorkel in the beach area with them and later, feed them and hold them. The handler was very good and has been with them for 3 years. She said when a storm comes, they let them out of the fenced area, but they always come back. My husband was hesitant to get in because of the Steve Ervin incident, but he became more comfortable and did get in with them, though he did not feed or hold one! He took lots of pictures for me. We were allowed to take our own pictures, which was very nice. There were many lounge chairs on the beach (sun and shade) and float chairs to rent as well as many other things to rent. The stretch of beach is long, so keep walking and you will find a chair in an area you like. There was a nicer souvenir shop (takes the sign and sail card only) and straw market type booths as well as hair braiding offered. Bar service was good. Restrooms were limited, so don’t go at the last minute! Band played live music and that was nice. The lunch provided from the ship included hamburgers and hotdogs and was filling. They gave you very small cups for your drink though (lemonade, tea, water), like a bathroom sized dixie cup. People were busy cleaning up, not only the meal areas, but throughout the entire area. It was very clean there. The beach was calm but rocky, you do need water shoes! You must take tenders to the ship and we had no issues with those nor long lines. There was a small shallow pool in the kid’s playground area with lounge chairs. But the ocean was calm and little ones could sit right at shore. There were showers to wash off shoes, etc. but the stream of water was very limited and slow and they didn’t do much good. We did the walking tour in Nassau since we had already been there 3 times, and also did not want a beach day after Princess Cays. It was a very nice and informative tour, our guide was David who was great. It was hot, but he provided us with an iced water bottle about half the way. He also had devices we used so we could all hear him no matter where he was in the group. Highly recommend for a short and informative tour, 1.5 hours. We did not have trouble getting into any of the shows in the theater. It did get full for the love and marriage show, but by the way Adam talked, that was an anomaly, probably because we were in Nassau overnight and most stayed on the ship! For the comedy club, there are lines. The earlier you get there the better. We went about half an hour early and never had trouble getting seated. Once one show ends, everyone has to leave and if they want to attend the next show, they must go to the end of the already formed line. They did have staff at the door watching this. We preferred Jimmy Carroll as the comedian, but both comedians had long lines and full shows. The 18+ is not for kids for sure because mainly of the language. I did not play bingo, I have no idea what the cards cost, but they did give away a cruise on Wednesday, $3000.00 on Thursday and $5000.00 on Friday. There were less than 200 kids on our cruise, so the waterpark was not as crowded as it could be. I did see people on the ropes course. Numerous other outdoor sports options and mini golf. The main pool is not very large, but this seems to be an issue on all ships. There is a smaller waterfall and shallow pool on the serenity deck for adults only. That area is also very nice if you can get a chair. I think the area had been enlarged since my 2016 cruise. Embarkation was quick and easy, though because of the layout of the Charleston terminal, you do go to separate buildings, some walking, some riding a bus. There were no good signs for where we were to turn to park on embarkation day, despite there being good signs to the port itself. That is not Carnival’s fault of course and after turning around, we eventually found the way! You drive in and pay first, then drop your luggage, then go park. You walk to a building where you are checked in (it was quick) and then you go by bus (security reasons) to the ship where we went right on. The sign and sail cards are at your room when doors open at 1:30 (unless you have priority boarding, FTTF, etc. and get in your room early). It was about 12:30 when we got on. For debarkation (silent), also easy. We had to be out of our rooms at 8:30 am and most are off the ship by 9:30am. If you are checking your luggage, you pick up tags the day before departure for early (8:30-9:00) or late departure (9:00-9:30). Your bags are left outside your door the last night on the ship. The departure times are shown on your TV and on the big screen at the pool area, etc. I wish this could be added to the app. Those taking all their luggage off themselves, can start departing much earlier. Announcements are not made because Charleston asked they not be, but this worked just fine. When our number was shown, we went down and walked right off, very quick. When you get into the customs building, you pick up your luggage and go through customs. This took us only about 5 minutes. We normally get a porter, who can get you through a fast porter line, but there weren’t any available and it worked out fast anyway and we saved some bucks! We walked out to the shuttle buses, which take you to the parking lot. We were leaving the parking lot by 9:50am (our number was shown at about 9:15am on the lido pool deck, so entire process took about 35 minutes). There are people to assist those who need it. So, despite the oddities of the terminal (thanks to Charleston), the system works very well and was fast and efficient. I have waited much longer in fancier terminals! Efforts have been in the works to build a nicer terminal, but there are some in Charleston fighting that. I vote with someone who suggested moving up to North Charleston. It would be closer to the airport, less expensive hotels and the ship would sail under the Copper River Bridge! That would be a plus! Love sailing out of Charleston because it is 2 hours from my home. Just wish we had more ship options and more itinerary options. But I am thankful Carnival does offer what they do, as a small group of Charlestonians holds up progress and makes cruising from there difficult. Be glad to answer any questions I can. Overall and good cruise and plenty to do. Debbie Read Less
Sail Date September 2019
This was our very first cruise. Didn’t no exactly what to expect and was nervous at first. Everything turned out beyond what I could have asked for. The ship is huge with 2 pools (wished they were a little bigger) but both very nice. The ... Read More
This was our very first cruise. Didn’t no exactly what to expect and was nervous at first. Everything turned out beyond what I could have asked for. The ship is huge with 2 pools (wished they were a little bigger) but both very nice. The service was great. The dinning room was definitely my families favorite with our 3 favorite servers that we continued to request the entire cruise (Gede Arnawa, Ketut wiranan, and Nant) Arnawa was our favorite!! Very outgoing and went beyond what we could have asked for. Always making us laugh and all around a fun guy!! Danced with him at dinner a few times too haha. He was a highlight on our cruise. Some of our favorite places to eat lunch were guys burgers (so yummy) and pig and anchor (boyfriend loved this and I did too) Our favorite bartender was Keke she was amazing! She knew how the make the best bloody Mary’s and very friendly! The cheers drink package was definitely worth every penny. Drinks are about 10$ so we took full advantage of the drink package!! The entertainment was great! The comedy quest show was hilarious! One of our favorites. Simon was our cruise director and he went above and beyond with entertaining everyone. He had a white night party, and 80s party both which were very enjoyable. The last day he did a balloon drop! Was soo cool! The ports that we visited where half moon cay (water crystal clear, my favorite) Turks and cacios, and amber cove. 3 absolutely beautiful ports. In half moon was a perfect beach day and visiting the pirate ship bar! Turks and Caicos we rented a golf cart and rode around the island. Got to visit margaritavillie jacks shack, and more! Amber cove we did zip lining shore excursion. Loved the excursion. Only downfall they didn’t tell you everything you needed to have to be prepared for excursion (shoes, very long shorts, etc) would I go on a cruise again?! Omg yes in a heartbeat!!! Read Less
Sail Date September 2019
We chose this cruise because we thought the eastern itinerrary would be amazing, sadly we were sent to costa mesa (basically ghetto mexican port) and cozumel who anyone who cruises sometimes do not even get off at... and of course the ... Read More
We chose this cruise because we thought the eastern itinerrary would be amazing, sadly we were sent to costa mesa (basically ghetto mexican port) and cozumel who anyone who cruises sometimes do not even get off at... and of course the perfect day at coco cay, which isn't so perfect honestly. Let's start out with the good. The ship has so much to do and see, for all walks of life. We found the golf area at night fun, there is lots to do for anyone. Our cabin was spacious and always clean, so no issues there. Let's talk about dining. Windjammer .... Same food for breakfast every morning, i mean what can they do? You name it, they have it.. Except peanut butter? weird. Ever notice how hard it is to find blackberries on a cruise ship? No complaints about selections at the windjammer, they always have the basics, except for the last 2 days of the cruise.... they mixed their own yogurts, and only put plain yogurts out... then miraculously the last day when the new people were to board.... they found other flavors again in prepackaged. The freestyle soda fountain is HORRIBLE.... It either never has ice... or the soda is unavailable.... It took 3 days till deck 15's coke zero would work.... and then other times it was offline. In the windjammer on several occasions coke zero was unavailable. up on 15 the outdoor eating area,,, had trash left HOURS after they closed, fries on the ground etc... It was just gross. Only happened one night i saw. Service was overall mediocre with some of course usual very good service members. Overall friendliness was around a 6 out of 10. The elevators is ATROCIOUS, everyone was using stairs because of how bad the elevator situation is... Luckily we were on 14, so going up to 15 and 16 was quick and easy, but on several occasions it was difficult to get down to boardwalk or promenade or even central park because we waited 5-10 mins for an elevator. Just not ok. Towel animals for the kiddos, were 3 out of 7 days. Our room steward made sure we had ice as requested every night, which was great. Main dining service was great, they got some stuff wrong, but were overall friendly and attentive. However, i am not sure what changed.... but the menus are the same every night but maybe 1 app/main/desert changes... So much for nightly unique menus.... Seems to eat well on this ship , as in the best quality food, you have to pay...We used our vouchers for jamies.... which was very good, and by far the best meal we had, service by josh 1? i forget, was good, but it just took too long, with a 3 year old, eating for 90 mins is just too long. We were asked if we had a show, we should of said yes. This is my tip, say you do, whether you do or don't.... they worked fast, but seemed under staffed... By far the busiest of all restaurants.. Johhny rockets was decent, they bring you lots of sides before the burgers come, for the price it's worth it. Embarking was a breeze, and a 9-930 debark.... was A BREEZE.. literally we were in the garage 5-10 mins after we exited the ship. I've never seen anything like it. THANK GOD, no more picking up bags before customs... whoever made this change, deserves a raise, sadly 3 months ago at canaveral on disney... it was still the old way. Read Less
Sail Date September 2019
We choose this cruise as we live in Rome and leaving from Civitaveccia is easy. Smooth embarking and cabin ready at 12.30. Aurea Suite which was with good space and nice view. I liked the beds and pillows. I did not like the linnen as it ... Read More
We choose this cruise as we live in Rome and leaving from Civitaveccia is easy. Smooth embarking and cabin ready at 12.30. Aurea Suite which was with good space and nice view. I liked the beds and pillows. I did not like the linnen as it was not a pure cotton. They do not win the first price for cleaning. Many finger marks on doors and walls. On the first day I had to ask for the bathrobes, slippers and diffuser which come with the Aurea Suite package. Cabin steward very kind. Food is like in any 3 star resort. In other words below standard. Self service restaurant is terrible, service in bars is slow and not always friendly. In general staff is not interested. A simple question is too much. Not efficient at all. Staff not well trained to serve huge numbers of people. 7 days and 6 ports. Disembarking and embarking guests in all 6 ports. Confusion, luggage, safety drills and certain areas blocked every day. Day 6 "man over board" at 6 am. Alarm in all cabins, confusion and hundreds of people with life vests moving around the ship. Confusion because at the safety drill they only explain the genetal alert which is different from "man over board" alert. Information only given after 30 minutes. Fortunate they saved the "jumper". I guess this would also have been the case if they would not have woken up 3500 people. All in one, a huge factory! Not hell but far from heaven. Read Less
Sail Date September 2019
Let's start with the condition of the vessel. It needs some major repairs to it's plumbing systems as we had personal loss of our toilet multiple times this cruise and saw many leaking ceilings and buckets throughout the ship. ... Read More
Let's start with the condition of the vessel. It needs some major repairs to it's plumbing systems as we had personal loss of our toilet multiple times this cruise and saw many leaking ceilings and buckets throughout the ship. Heard stories of cabins flooded and carpet replaced, our friends were relocated along with their neighbors due to repairs to their cabins. However I cannot find fault with the crew of this vessel. Captain Tuvo has a very happy crew, we heard crew people tell of how nice it is to work on board the Star and it showed right to the customers as well. Dinner in Sabatini's was fantastic for both service and food. Anytime dining was great, never having any issues getting a table when we wanted. We tried to get Edwardo and Paul each night as they were so good with service and timing of our meals. The barrel chair was in our caribe cabin and we were thrilled to see it. Air conditioning did not work on our warmest day in San Francisco when jellyfish clogged the cooling system we heard, but in our cabin is was fine. Overall the ship does need some care and we heard it will be dry docked in April to upgrade to medallion. Not sure we would sail her again only due to ship condition but not the crew.....they were a joy. Also enjoyed the smoking lounge Shooters for a cigar and whiskey. I also thought the pools were heated somewhat.....on one day the rear pool was too warm for my taste. Oh yea....this cruise also was to pick their entertainer of the year 2019 so they had four on board to do shows and we voted. The singer Phillip Brown won and he was great. Also even with it's plumbing issues I have to say the public restrooms were some of the cleanest and well cared for we have experienced at sea. Read Less
Sail Date September 2019

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