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9,231 Family Cruise Reviews

The ship itself is beautiful and modern and new and everything you would expect from a brand spanking new cruise ship, however, the customer service was sub par. Some of the people were super nice, however there were a lot of people on the ... Read More
The ship itself is beautiful and modern and new and everything you would expect from a brand spanking new cruise ship, however, the customer service was sub par. Some of the people were super nice, however there were a lot of people on the ship who dont know basic customer service and this is sad. I'm usually a Royal Carribean cruiser and I've had a better experience there in general. I was rushed through dinner and told I had to place my whole order at once? What happened to steps of service? I dont know what I want for dessert I havent even had my appetizer yet. And lots of Eastern Europeans on the ship who don't have the best customer service and can be downright rude. Cabin was well designed. I reccomend getting the balcony cabin def. worth it. Shows were just okay. There is no water play area for babies in diapers/under 2. Also no daycare for babies under 2 which kinda sucks. Also no babysitting for them until 10 p.m which is too late to be useful. The buffet food is pretty bad except for the soup and salad which is okay. The pizza is good. The fancier paid restaurants are much better than the free dining room. The dining room is okay. Pretty standard cruise fare. One ot two higher end options each night for free like filet mignon, lobster tail etc. Drinks are way too expensive as is the drink package. It's basically designed for the alcholocs. The merch on the ship is also overpriced. The casino is best to play the first few nights. People start losing mid cruise. Also there days of shore visits in a row is a little tough and tiring especially for older people and people with kids. Overall good experience but not great. Might try a different more customer service focused cruise line in the future. The parties on the deck are fun and in the lounge. Overall not bad if you book on a deal. We paid $2500 plus gratuities for husband, baby and I. Read Less
Sail Date January 2020
Nothing quite like new. But really I was not terribly impressed. The ship is very crowded with very little open space. Too many lines. Main showroom was simply too small and so you better be early. Rock revolution was outstanding. The ... Read More
Nothing quite like new. But really I was not terribly impressed. The ship is very crowded with very little open space. Too many lines. Main showroom was simply too small and so you better be early. Rock revolution was outstanding. The other shows were well done but not well written. Food mediocre. Breakfast boring. Dining room food pretty good at dinner. We loved the staff. Best food onboard was the hamburger bar. Overall I just felt the ship was built to cram as many people as possible in a small space. Would not sail this ship again. If I want to share my trip with 4-5,000 fellow passengers I will take an RC mega ship. At least they are built for it. I thought Emma the cruise director was very good. One time, at 1 am, she let us down. Getting over stressed in a tense situation when passengers most needed her. I will leave others to share the details. Read Less
Sail Date January 2020
My family and I just returned from our cruise on the 'Escape'. Unfortunately, for Norwegian, we have cruised before and had a great ship(MSC Seaside) to compare this voyage to. I would, however, like to give the crew a big hand ... Read More
My family and I just returned from our cruise on the 'Escape'. Unfortunately, for Norwegian, we have cruised before and had a great ship(MSC Seaside) to compare this voyage to. I would, however, like to give the crew a big hand as they all worked hard to make this a memorable experience. Special mention to Alma Clarito, Aliea Puey, and Emelia Baldovino for making our trip so special. Also, thanks go to Angelo Cabanas ,Gerald Castillo, and Capus, Richard, Ketut, and Gunawan. Oh, and the tiny Filipina with braces who always poured my cognac. We had fair weather and smooth(mostly) sailing. There were some nice stops on this trip. Animals, Beaches, snorkeling, and always lots of Shopping and EATING!!!!! I did, however, find the cruiseline to be quite expensive for things such as add-ons, like Spa, Salon, specialty dining and shows, and simply crazy for photos too. I found MSC to be more reasonable, and I will try other lines in the future, but, all-in-all, we had a good time. Read Less
Sail Date January 2020
We chose Norwegian Encore for two reasons: we wanted an Eastern Caribbean itinerary and had to book last minute. The quality of the food and entertainment were great. Probably some of the best food we have had on a cruise anywhere. ... Read More
We chose Norwegian Encore for two reasons: we wanted an Eastern Caribbean itinerary and had to book last minute. The quality of the food and entertainment were great. Probably some of the best food we have had on a cruise anywhere. However, we found several major issues that will keep us from ever booking with Encore again. First and foremost, the pool area is so cramped and small that even walking through it to get to the cafeteria is challenging. My wife and I were looking forward to laying by the pool and catching up with a few good books. However, that never materialized. The children’s pool and play area was even worse. We tried once taking our three year old to play, however the small and cramped space was so packed that we turned around and left. And even more puzzling is the insistence of Norwegian to blast dance (mostly rap music) very early morning throughout the pool deck and cafeteria. So, Having a relaxing breakfast was definitely out Of the question. The only quiet place on the ship is the Observation Lounge which was also very busy with limited seating. This experience may be unique to us but we felt it was worth sharing. Read Less
Sail Date January 2020
I have added another cruise to my personal challenge of cruising all the cruise lines/ships available around the world. This time, I kept it local with our group of six (family members), on CMV Vasco De Gama Departing from Bali for ... Read More
I have added another cruise to my personal challenge of cruising all the cruise lines/ships available around the world. This time, I kept it local with our group of six (family members), on CMV Vasco De Gama Departing from Bali for six-night heading to Perth. First, we must keep in mind that this a 3-3.5-star level and not a new ship and was quite bouncy, so if you suffer from sea sickness and there are a few sea days, maybe avoid this ship. Correspondence with CMV pre-trip was excellent and I was always answered within a few hours. First time for us. The first thing I will mention, is that we were saddened by the disappointing behaviour from some of the passengers, many were just constantly whinging and complaining and extremely rude to the staff at times. Maybe if passengers want luxury, and a vast choice of menu items, then choose the appropriate cruise for you needs and preferences, not the cheaper end of the market ones, this cruise was very reasonably priced No one deserves to be shouted at and spoken to with such aggression, the poor staff, they took it well and did their best with what they had, I think some were very new to the ship. Positives first, the ship décor is pretty good, and has a real luxurious feel, the lounges are stunning and decorated in their own style, they were probably some of the nicest I have seen. Embarkation was on time, a little confusing, but it was their first port. Overall, I think they suffered a crew shortage which did impact the enjoyment of the cruise. Once onboard, we headed for a snack, and was greeted by some grumpy staff, who obviously didn’t want to be there, luckily, they were replaced with the regular wait staff. Their main show theatre, Hollywood, was a fabulous two-tiered show lounge, was impressive and comfortable with some great shows and felt luxurious. The Dome Observatory with its panoramic view, was a favourite and hosted many day and night events, again, decorated beautifully. This was a great venue to relax or chat with other passengers, and at night, it turned into a disco with entertainment Blue Room, just one of the five bars on-board, again, luxurious appointments as well as the other four bars. The ship overall, never seemed busy, as it offered many spaces to venture. The back pool on level 10 was great, adults only, but this needs to be enforced by the crew to avoid dis-harmony. The Vasco offers a varied choice of three Restaurants – Waterfront Restaurant, Waterfront Mediterranean and Waterfront Eurasia, all included in your fare, and more importantly, unlike other cruise lines, it has a policy of “DINE WHEN YOU LIKE” which is just perfect, no stress, no lines, no waiting around for specific sittings. The main buffet restaurant, Bistro, was also available for meals, but towards the end of the cruise, it was getting less and sad for variety. The is also the grill, which we didn’t try. Fully booked. The food is ok/nice, many were disappointed with no ice-cream, but you could get that in the main restaurant. The chefs were also happy to cater to your needs, you just had to ask. Please do not expect fine dining, you will be disappointed. But I must say, I had the best fish and chips at sea! I was at a loss when I witnessed a passenger yelling at one of the managers, saying that they were starving as there was only seafood on board?? All food groups were served each day, again, whinging for no real reason. Vegetarians and Vegans have their own menu each day, but there was so much confusing around this, and often, the meals were mixed up. Perhaps a section of the buffet can be labelled, Vegan, which will avoid the hunting around all the stations checking the food labels that had the Vegan box ticked. The three-decked atrium housed the shopping galleria, which was totally boring, as it run out of nearly everything, like lanyards for e.g., when I enquired if they had any, I was told sternly, “Run Out”, there were rude passengers, but there were also some rude grumpy crew The photo gallery, at last some nice pictures at reasonable prices!! Cinema was great and, on this occasion, I will agree with the passengers, “where was the popcorn”, its cheap and would make the evening more enjoyable. The casino was a little small, so I didn’t have a play, but love the quiz’s and bingo on sea days. Unfortunately, even though coffee was available at some bars, it was not good, except, the machine in the Bistro which served the best coffee I have ever had at a buffet restaurant. The bar system is excellent, each time you order a drink, you need to sign for it, so you instantly know if you are being charged for a drink, or it reads 0 as you had a drinks package. The only cruise line (exclude the all-inclusive ones) I never had to fix my bill! but the invoicing was brilliant, not once were we overcharged, meaning I didn’t have to visit reception and obtain a refund. The cabins were comfortable, well laid out and super comfy beds. The not so good and can easily be fixed. The bars, all the bars are well stocked, BUT, it is only waiter service, you cannot simply walk up to the bar and order a drink and take it away with you, you need to sit down and wait for the waiter, which on a fully crewed ship, this would be great, but with only one (on average) behind the bar making the drinks, it was disastrous, two drinks would take 45mins. They even run out of glasses and had no one to fetch any!! CMV, why not have both, walk up to get your drink, or sit at a table and be waited on. Have two bar staff, not just one, this complaint was justified. In the end, you had to order two drinks at the same time not to wait nearly an hour. This did not make any sense. As VDG is an older ship, of course there will be issues, but the toilets blocking regularly, with sewage smell along some corridors and the awful smell of damp carpet due to leaks around the place, this really should be fixed, as this really does ruin your experience. Also, maybe clean the windows, some were bad, you couldn’t even see out of them. Disembarkation, this was a little disorganised, as those who chose the independent exit (off-load your own luggage) was a mess, everyone crowded the area which was not pleasant. But the HUGE let down, was the lack of staff, resulting in the Kids Club being shut!! And, the swimming pool., on a few days. CMV, you need the kids club, this would of saved the gym equipment being used to entertain them! And it was a well-equipped gym. Would I sail again, yes, absolutely, it has many positives and for the price and pretty good. I hope this helps any future travellers My next adventure – Regent Seven Seas Read Less
Sail Date January 2020
We recently cruised on the Legend. While we took some fun excursions, overall it was a mediocre experience. We picked this trip, as it is close to our birthdays and anniversary, and because we wanted to see some of the ruins in Belize. ... Read More
We recently cruised on the Legend. While we took some fun excursions, overall it was a mediocre experience. We picked this trip, as it is close to our birthdays and anniversary, and because we wanted to see some of the ruins in Belize. Our overall impression was that the crew of the Legend do not seem very happy. I can’t remember a cruise where so few of the crew spoke to us, and even members of the fun squad were not that energetic. Our room seemed too warm, but after discussing it with our steward, visiting guest services twice and leaving them a note, we gave up and did our best to deal with it, but I never felt like anyone really cared. The live music, especially the Polaris Trio, was very good. We did find an excellent team in the Dining room and the food was good. We felt that our Belize excursion was very rushed, and not very informative, and that the description of the excursion we did in Cozumel was a little misleading. Disembarkation was a nightmare, there were only 2 customs agents. I’m not sure that’s Carnivals fault, but it seems like they could press the ports to make sure the trips end on a positive note. Read Less
Sail Date January 2020

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