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3,364 Family Cruise Reviews

Over a year ago my family of five, along with some friends of ours and their families, excitedly purchased tickets for a Thanksgiving cruise on Norwegian Cruise Line’s Encore. Our cruise was the second voyage after the maiden the week ... Read More
Over a year ago my family of five, along with some friends of ours and their families, excitedly purchased tickets for a Thanksgiving cruise on Norwegian Cruise Line’s Encore. Our cruise was the second voyage after the maiden the week preceding. The Breakaway Plus-class of ships is touted as NCL’s top of the line cruising experience boasting “more than two dozen dining venues, some with waterfront dining experiences; a racetrack; a virtual galaxy pavilion; a laser tag course; and water slides that will take adventure-seekers’ breath away” according to a USA Today article (ref: https://www.usatoday.com/story/travel/cruises/2019/11/26/norwegian-encore-cruise-ship-sails-norwegian-cruise-line-new-ceo/4296007002/) Well NCL, you took our breath away, but not in the way that the article claims you would. Three days in to the cruise we feel as though the wind has been knocked out of us and are overwhelmed with disappointment. The best way to liken this experience is to commercial airlines, and I can say with absolute honesty that NCL is the Spirit Airlines of cruising. We have been nickel and dimed every step of the way. After claiming that kids eat free if kids menus at the specialty dining restaurants we have come to find that they only “eat free” if there is a kids menu (which includes Campbell’s quality chicken noodle soup, Kraft-style macaroni and cheese, and PB & J). However, there was no kid’s menu at the hibachi restaurant (or at least not one the servers knew of). So, in order to eat with the family, they must order off of the main menu at full cost. All of the free activities that were included on competitor lines like Disney Cruise Lines and Royal Caribbean have been replaced with a pay to play structure and most require reservations prior to setting sail, leaving spontaneity out of the question for this cruise experience. To offer another comparison, the onboard activity experience is like paying to go to Disney World and then having to pay per ride once inside. As a mother of three children ages 8-11 I am left with two options, pay a premium for my children to be able to do nearly any activity except swimming or leave them to roam the decks endlessly with nothing fun to do. Not to mention that the majority of the ship’s virtual reality experiences are not even available due to technical breakdown. Just today, when we showed up for our 3:30PM laser tag reservation, we were turned away because it was broken, and told there were no more available reservations for the duration of our trip. After spending about 30 minutes speaking with numerous staff, one of whom was extremely rude and disrespectful, a supervisor finally rebooked us for Thursday evening. Which is not ideal, since we will have been in port all day and have Thanksgiving dinner reservations, but it was our only option to play laser tag, which our kids have been eagerly anticipating for the past year. Additionally, upon check-in, we were given the opportunity to block charging on our kids’ cards. We blocked their ability to make charges, so if a card was misplaced and found by someone else, it couldn’t be used to make charges to our account. However, we were not informed that blocking them from making purchases also prohibits us, as parents, for booking any onboard activities for them. It took 2 trips to guest services, two trips to the box office, a trip to the finance office and a total of 2 hours to resolve this issue. By this time, nearly all onboard activities were booked for the week. It makes no sense that a parent cannot book activities for their own children without unlocking charging on the kids’ cards, and even less sense that it took so long to correct the issue and we were not informed of that restriction when blocking charging for the kids. Shows, one can always count on the shows onboard right? Wrong. Not on the NCL Encore. Show tickets must be booked well in advance before boarding the ship and getting tickets for a family of 5 is nearly out of the question. Grasping at straws to find a way to enjoy our vacation I figure that we can always swim or soak in the hot tub; again, not on the Encore. By day three the hot tub was broken (along with the outdoor ice/water machines) and one can only access the 18+ pool area by buying a pass. We thought we would try the kids area, but there are only 110 spots available for 4,000+ guests, so, we were told unless we drop the kids early (they pay extra for them to go to dinner with the group), it would be unlikely we would ever get a spot. However, there is not lack of availability for the “after-hours” childcare that garners an hourly fee. Even the 250 minutes of “free” internet requires an activation fee! How on earth is it free internet if you have to pay in advance to access it? At least they don’t try to hide the à la carte experience once onboard. There are 2-3 min long announcements that come on the ship-wide speakers advertising any and everything else they can to up-sell passengers, and, if that isn’t enough, the little red light on our in room phones is constantly blinking to alert us of the infomercial like messages that have been so graciously recorded to reiterate all of the “offerings” onboard. Sell, sell, sell. I can only imagine what the sales quotas are for each department on ship with this kind of constant harassment. It feels more like a flea market than an all-inclusive cruise. Whether Andy Stuart (president and CEO of NCL from 1988 to 2019) or Stuart’s successor Harry Sommer (ref: https://www.usatoday.com/story/travel/cruises/2019/11/26/norwegian-encore-cruise-ship-sails-norwegian-cruise-line-new-ceo/4296007002/) who manipulated the onboard experience to be what it is on the Encore and presumably other Breakaway Plus NCL ships, the experience for my family and my friends’ has been a massive disappointment and one we wish to help other families avoid in the future. In short, we paid well over $5,000 for snake oil. A family friendly experience marketed as all-inclusive is anything but. NCL has missed every mark and left us feeling the overwhelming disappointment of a bait and switch scheme. Shame on you NCL. Shame on you. Read Less
Sail Date November 2019
Our recent trip aboard NCL Joy was a horrible disappointment. Getting onboarding was a disorganized mess with long lines and no one to communicate what was going on. Then we find out that the ship had the Norovirus. The ship was ... Read More
Our recent trip aboard NCL Joy was a horrible disappointment. Getting onboarding was a disorganized mess with long lines and no one to communicate what was going on. Then we find out that the ship had the Norovirus. The ship was constantly being cleaned. Our room steward was hard to get a hold of and didn't answer the phone. Our toilet went out and once fixed had a horrible odor the entire trip. The food was mediocre and the service was slow in the dining rooms. The shows were good, but if you didn't booked reservations before you boarded, you couldn't see it. So much for freestyling. They announced activities in the newsletter that were a misprint or cancelled. If you weren't in the Haven, your menu options were limited. Carnival's regular menu was much better. Most people get to enjoy one vacation a year and we felt that we were being nickle and dined at every turn. If you didn't spend extra on speciality dining, your meals were suboptimal. The service was also very slow. It was not a Joy sailing on the Joy at all. Read Less
Sail Date November 2019
Terrible food, like bad airplane food and no seasoning, odd combinations of food, and a glass of wine goes for $18, going to dinner is a 2 hour affair, fraudulent charges(watch your statement, they try to charge you), charged me $148 for ... Read More
Terrible food, like bad airplane food and no seasoning, odd combinations of food, and a glass of wine goes for $18, going to dinner is a 2 hour affair, fraudulent charges(watch your statement, they try to charge you), charged me $148 for a spa service I didn't even receive, rude spa staff that treat you like crap, nothing to do on board. The most exciting thing was bingo. One small pool for adults, and 2 small jacuzzis, and one small pool for kids. The ship is always swaying back and forth like I've never experienced before. I will never go on this boring, terrible cruise line again! Don't waste your time! You'll be disappointed! You're better off going on a direct flight to a beach. After all was said and done this trip cost me over $5,000. Totally not worth it by no means. Totally disappointed and upset about the whole vacation. Read Less
Sail Date November 2019
Over all the experience was horrible. Every crew member encountered was unfriendly. SAVOR RESTAURANT: It took over 2 hours to order and eat at Savor restaurant (we ate there daily at B, L & D). The serving staff could not get the ... Read More
Over all the experience was horrible. Every crew member encountered was unfriendly. SAVOR RESTAURANT: It took over 2 hours to order and eat at Savor restaurant (we ate there daily at B, L & D). The serving staff could not get the orders correct (i.e. I would like 7 hard boiled eggs, and they bring 2). Missing drinks when ordered. Took 20 minutes to even get a person to come to the table with menus. There were lots of people standing around at the restaurant. GARDEN CAFE: Each food station had to have crew serve you. When you asked fore a second scoop of something, they glared at you and acted like it was an inconvenience. Tables were not bussed and finding a seat for a meal was difficult. OVERALL RESTAURANT: They ask you to wash hands every time you go into a restaurant (Washie, washie, happy, happy). However, the washing, the hand sanitizer or the spray from a squirt bottle does not work against Norovirus. The food was bland and not very appetizing. I had 7 layer cake from Cagney's Steakhouse and it was just okay. Each time we chose to have cheesecake, it was warm. Food was not be taken out of any restaurant. One of the people in my travel party brought fruit from the Garden cafe to the Atrium for an activity. She was verbally attacked by a "cleaning up person" around the Atrium Bar. CHECKING IN PROCESS: Bags were given to the drop off location. When joining in the line we were then given a paper that said the Norovirus was on the previous cruise and 2% of crew and guest were affected. We had to wait a long time in the terminal building. There was a person handing our bottle water (which I appreciated) but she looked every person that asked for water up and down before giving it out. CRUISE ACTIVITIES: There were a fair number of free events, however the majority was pay to play. I have heard that Norwegian "nickel and dimes you" throughout the cruise. When there was a free activity (like in the Atrium) there were so many people there, there was no where to sit. It also was very loud and couldn't hear what was being said on the microphone. The GLOW PARTY (formerly the WHITE OUT PARTY) was the only bright spot of the entertainment. QUIET SPACES: There was two places we found quiet. The deck 8 outside walkway (however people were loud out there too) and the Brew House Bar. People would walk in the hallway outside the room talk and laughing loud without a concern for people sleeping at midnight. NOROVIRUS: The ship gave information that our cruise had only 19 people with the condition. However the doctor on the ship told me that 50 rooms were affected. That doesn't add up. A person in our group was quarantined for 48 hours because she vomited once and had diarrhea once. When she told them she thought the chicken was bad from lunch, they did not even address it. Other people we talked to on the ship also said the chicken was bad and reported to the cruise staff, but was dismissed as not a big deal. DRINK PACKAGES: I chose to have the Ultimate Drink Package for myself. Unfortunately I had to pay for the Soda Package for my son who does not drink soda. On tip of that Gratuities were ridiculously high - 20%? This cruise line did not have a "sipper bottle" and all of the drinks had to be asked for at the bars. There is only one option for people who want soda and are a Diabetic (Diet Pepsi). CRUISE SHOPS & MERCHANDISE: If you wanted to buy big expensive jewelry, watches or clothing this is the cruise for you. Every other cruise I have been on they would have merchandise with the ships logo (polos, t-shorts, towels, etc..). This cruise had very little of that. For around 4 hours of the entire cruise they had t-shirts to sell (buy 4 for $40). However they did not have all of the sizes in stock and I couldn't get a matching shirt any of my group. RACETRACK: We were really looking forward to this. My 18-year old son wanted the unlimited race track pass. We waited in the line on-board to purchase the pass. However when he showed up to the line for his first race, they said he was beyond the weight limit for the cars. This was not posted on NCL's website nor was explained at the reservation desk when we purchased the pass. I am sure that I am missing tons more. I would not recommend booking a Norwegian Cruise Line cruise in the future. Read Less
Sail Date November 2019
First time doing a 7 week cruise and had heard great things about NCL. Wow was that the furthest thing from the truth. Before we even boarded the ship we received an email from our travel agent the day before with this: "Costco ... Read More
First time doing a 7 week cruise and had heard great things about NCL. Wow was that the furthest thing from the truth. Before we even boarded the ship we received an email from our travel agent the day before with this: "Costco Travel received the following information in regards to your Norwegian Star sailing November 24, 2019 Due to a full immigration inspection, check-in for Norwegian Joy's sailing on November 24th has been delayed and will be from 1:00 p.m. to 3:30 p.m. and the ship's new departure time is scheduled for 4:00 p.m. Please arrive at the pier during the new check-in hours. " Well they flat out lied to everyone on board the ship, the reason for the delay for due to a NOROVIRUS outbreak on the ship and they were still trying to contain it. We were a party of 10 that my mother-in-law had saved years to send us all on and almost ALL OF US came down with some sort so stomach illness while on board. We were not informed about the illness until we were at our muster station which we were told by other passengers but by that time is too late to get off the ship.And I didn't even begin with the almost mob seen they had outside trying to get on the ship with no one directing people where to go. They eventually had to call in the port authority to help with crowd control. While on the ship, mini golf, the library and ping pong where all closed due to the sickness. But for some reason they were able to keep open there money makers in the Casino, Video games and the go cart track. I find it very interesting they close down some of the free entertainment but kept open the ones they make money on all day. Lines at all the restaurants were out of control, at the buffet everyone had to be served and could not touch any of the plates, silverware, condiments which I understand due to all the people getting sick. But EVERYTHING TOOK FOREVER TO GET, plus if you wanted to get reservations to one of the nice restaurants good luck unless you wanted to eat dinner at 9 or 9:30PM. Shame on you Norwegian you should be giving all 3800 on board a refund for this disaster of a cruise. This ship needs to be in quarantine until there are no other reported cases of the NOROVIRUS and you sent the same ship out again the day we got back. Read Less
Sail Date November 2019
After my Mother saving for years to take the whole family on a cruise (all 10 of us) we departed on November 24th, 2019. There was a delay in boarding that we were lied to and told it was an immigration issue. It was not, it was a ... Read More
After my Mother saving for years to take the whole family on a cruise (all 10 of us) we departed on November 24th, 2019. There was a delay in boarding that we were lied to and told it was an immigration issue. It was not, it was a norovirus issue. The lines were so bad and the people were so upset it was getting dangerous. The police were called to manage the crowd and I had to remove my children from the situation and go back after a while. unacceptable from the beginning. The shore excursion in Mazatlán was a nightmare:it was the open air bus with not enough seats so we were down below, the bus caught on fire, it was 3 and a half hours and advertised as 2 and a half, the bus was unsafe and uncomfortable. All 10 of us got sick. The staff was rude and clearly overworked, exhausted and at their wits end. Lines everywhere-very few dinner reservations, mini golf closed, ping pong closed, library closed. All because of the virus. It was horrendous. Read Less
Sail Date November 2019
We booked this Thanksgiving cruise well in advance and had been excited for months. We are not new to cruising, but this was our first trip with Norwegian Cruise Lines. The Getaway left from New Orleans, which we found to be a dump for a ... Read More
We booked this Thanksgiving cruise well in advance and had been excited for months. We are not new to cruising, but this was our first trip with Norwegian Cruise Lines. The Getaway left from New Orleans, which we found to be a dump for a city. Finding a hotel that wasn't sprayed in gang graffiti was impossible, so we stayed downtown where 10 people were shot on the day we arrived back in port. On to the cruise: We didn't leave New Orleans dock until after 6pm, which was highly unusual. Dining was a nightmare! All reservations booked up immediately leaving you waiting in line every time we dined. We never did get to try the Noodle bar because they only take reservations. The buffet was similar to hospital food. The bar and grill had the worst service I've ever experienced on a cruise. The formal dining halls had decent food, as long as you were prepared to stand in line. There were lines for everything on this boat! The spa seemed like a good idea, so we bought a couple's massage and bath. Once we arrived for the services they were clueless. The bath was supposed to be before the massage to relax you, but they didn't know we had purchased that package so they threw it in at the end, then hovered over me while I filled out the tip portion of the ticket. Also, they started in at some long sales pitch once the massage was over. It's hard to relax when you are constantly having to tell them no, not another $400, please. Everything on this boat is taxed as 18-20% extra! Want a drink from your mini-fridge in the room, added tip. Drinks at the bar, added tip. Massage, added tip. Generally, there were no chairs outside to sit in because they pack too many people on this boat. Folks booking "Haven" rooms are treated like royalty and everyone else is looked down upon because they didn't purchase the super expensive rooms. We weren't allowed into shows because the "common folks" seats were taken, but they reserved 30 seats for Haven members in case they wanted to come. We had to tender to Honduras, which was a nightmare. Many people missed their excursion times even after NCL guaranteed they'd arrive by the required meeting time. Our tender boat had an alarm going off for the engine malfunctions and a poor autistic kid was screaming bloody murder because the sound bothered him. The crew only laughed and never turned off the alarm, or put the boat out of service to actually check the engine. Sixteen people were held hostage by locals in Costa Maya during their NCL sponsored excursion. This was swept under the rug of course. I was charged $296 extra on my credit card for an unknown reason. When I reached out to NCL via phone they transfer you to a recording. It says I must fill out an email form and submit it to have this looked in to. The auto-response when I submitted the form said they'd be in touch in 4-6 weeks. How many people are they over-charging if they require a ticketing process with a 4-6 week turn-around time? This was definitely the worst cruise we've ever taken. 80% of the people I heard discussing the cruise onboard said the same thing as I, plus they mentioned they'd never return to NCL. NCL is supposed to be a step above so many other lines, but this is simply not the case. They lack in available entertainment, meaning not just saying you have the show available, but actually having enough seating for passengers to enjoy. I read a review about someone winning the ship's bingo game for a free cruise for two people. The ship really sells this idea up to the crowd, so I can't imagine how much cash they are bringing in for this. The reviewer said when they got home to book their cruise they were informed if they have that voucher they must pay full-price for their next cruise. No discounts apply now. This reviewer then showed where they could book two tickets without the free cruise voucher cheaper than with the voucher. This means it is nothing but a scam to get cash from unknowing customers. The crew is miserable and clueless as to what they are supposed to be doing. Yes, there are nice people on the boat, but overall it is a step down from any other cruise line I've been on. We will never be back! Read Less
Sail Date November 2019
If you have children DO NOT cruise with Princess. Princess Cruises website purports to cater and look after families but they do not. ENTERTAINMENT AND ACTIVUTIES + SERVICE: staff have NO training or common sense in serving and ... Read More
If you have children DO NOT cruise with Princess. Princess Cruises website purports to cater and look after families but they do not. ENTERTAINMENT AND ACTIVUTIES + SERVICE: staff have NO training or common sense in serving and dealing with children. The staff in the childrens play area/child care centre had absolutely no interest in playing, looking after or even talking to our children. After the 3rd day my son was begging me not to go there. There was no way we could leave our children there. This means that all child activities were non existent and we had to try and entertain the children ourselves without any resources. We had to buy toys in every port. DINING: There was only deep fried food served every night for children. I.e. chicken nuggets and chips, or fish and chips or crumbed pork and chips otherwise it was spicy, or too extravagant for childrens palates. (Don't get me started about mexican night.) There wasn't even spoons available in the dining room small enough to fit in our child's mouth. PORTS AND SHORE EXCURSIONS: We did have moments of enjoyment on the cruise but they were all off and away from the ship at child friendly activities we had to organise ourselves. None of the shore excursions are under 12years child friendly. DISEMBARKATION: Went smoothly until we had to wait an hour and a half for the coach to depart for the airport. A bit worrying when you have a flight to catch. WOULD WE GO AGAIN? Not with Princess cruises. We paid over ten thousand dollars for the worst holiday ever. It was boring, frustrating and hard work with children. SERVICE: I did bring all of these complaints and more to the attention of the front desk supervisor. Apparently emails were sent to each of the departments but we didn't notice any difference and were presented with a child's back pack and 2 x teddy bears as an apology. We felt ripped off and found major discrepancies between the advertised offering and the actual offering received. Majority of their clients are the retired set and their cruise is geared towards them. Please, DO NOT cruise on Princess with children. Read Less
Sail Date November 2019
I would not recommend anyone this ship. Total waste of money and time. Here are the bullet points. I would recommend Carnival anytime. - showers in the room are piece of junk. Too hot or too cold - service staff rude and not ... Read More
I would not recommend anyone this ship. Total waste of money and time. Here are the bullet points. I would recommend Carnival anytime. - showers in the room are piece of junk. Too hot or too cold - service staff rude and not compassionate at all. - horrible dining experience. Takes 3 hours at the minimum. - if you ask for anything, guaranteed you have to wait atleast 30 mins - horrible entertainment experience - from safety standpoint also, they are pretty bad compared to other companies I think NCL has lost their values. I have been to NCL 3 years ago and it was a different experience. I am certainly not doing NCL ever again. 0 value for money that you spend. I hope they take some time to reflect or perhaps learn from their competitors. In this business, guest experience is everything. Sage advice - Don’t waste your money!!! Read Less
Sail Date November 2019
I chose to cruise with family who needed a quick cruise out of Miami. So, we set sail on Carnival Victory’s 4-day excursion to The Bahamas. I stayed in room 8331. The Cabin. The inside of the cabin was nice looking and updated. ... Read More
I chose to cruise with family who needed a quick cruise out of Miami. So, we set sail on Carnival Victory’s 4-day excursion to The Bahamas. I stayed in room 8331. The Cabin. The inside of the cabin was nice looking and updated. The bathroom was clean and functioned well, although my family next door and the next few cabins had sewer backup problems. There was a lot of storage. I tipped the room steward an extra $50 cash and he cleaned the room every time I stepped out! Awesome! And, I had a mattress topper put on the bed for extra old-bone comfort. Good call! That was a heavenly bed. On the negative side .... the room is right under the Rum Bar and Lido deck. There was unbelievable noise (chairs scraping the floor, music, yelling) all day and night. There was also a constant foul smell out on the balcony. It never went away and it was overwhelming! It was like a mixture of raw sewage, vomit and paint thinner. The view from the balcony is impeded by the rail on the balcony. It is right at eye level when you are sitting. Electrical outlets include two 110 outlets on the wall opposite the bed. There are two USB outlets on the wall opposite the bed. The Food. Overall the food was bad. The hot food in the dining room was luke warm at best. Meats were very dry from sitting under warming lamps so long; portion sizes were tiny; most of the food was over-salted. But the service was great. It amazes me how the staff remember your names. The Mediterranean buffet was the same except you had other guests’ unwashed hands touching food, serving spoons and tongs. The best food was From the seafood grill on aft deck nine. I had king crab legs and they were worth the extra cost ($17/pound). The taco bar was good sans the unwashed hands-thing and the same for Guy’s burger joint. Guy’s burgers were very greasy, so make sure your stomach can tolerate that on a rocking ship. The hot tubs. The water is not hot. It is slightly warm. There are 5-6 stairs going to the tubs on aft 9 and they are very slippery when wet. I took a nasty fall! Be careful. The bars. Great drinks and creative bartenders. The ship. The Victory needs an overhaul. Period. It smells; it is dark and dingy in the interior public areas; it is dirty. There a very few hand sanitizer stations and no public hand washing areas. This ship is begging for a viral sweep. The public restrooms outside the main dining room have toilet cubicles so small you will be climbing over the nasty toilet to close the stall door. Guest services is understaffed. There are public laundry rooms that are very useful. I will also address the cruisers themselves here. This is a ship making short hauls for a relatively cheap cost. It attracts some unmannered, loud and cheap customers. It is pitiful for customers to show up at the formal night dinner in shorts and sleeveless tanks, but they do. It is just plain wrong for the cruise line to allow it. What I wish Carnival would do. Enforce a dress code on formal night. Place more trash cans and dirty dish trays around the ship so tidying up is easier. Place ‘Quiet’ signs in the cabin hallways to remind guests that others may be sleeping and they should be quiet in the cabin halls. Cut back on salt! Bloat happen! Monitor hand washing/sanitizing upon entering the buffet lines. This so dangerous! My recommendations to cruisers. Before your cruise, leave instructions for your room to have a fan (noise control!) and an eggcrate/mattress topper. Give your room steward a nice extra cash tip — this person will make a big difference in your comfort level. If you are a medium to light sleeper, don’t book a cabin under large public areas. Collapsible luggage is easier to stow under the bed. Bring baby powder to get the Bahama sand off your feet. Pack a small amount of laundry detergent, some ziplock or waterproof bags and some magnetic clips to hang your daily schedules. Bring a card, any card, that is the size of a credit card to put in the room light switch. Read Less
Sail Date November 2019
We are cruiser's, it's not our first rodeo. We took our 2 grandkids, ages 6 and 8 years old boys Food; there is not much food for kids. Dinners were caribbean, french in lido buffet. There is pizza. They make them two at a ... Read More
We are cruiser's, it's not our first rodeo. We took our 2 grandkids, ages 6 and 8 years old boys Food; there is not much food for kids. Dinners were caribbean, french in lido buffet. There is pizza. They make them two at a time, cut them in 4 pieces each and serves 4 people two pieces each. they make grilled cheese, but they don't grill them, they toast them with mayo inside. Not good. Long line here too. But wait, they have chicken nuggets, french fries and pizza by ordering room service but you must pay for these items. Plus you'll have to wait on the phone and for it to be delivered. TABLE SERVICE: people in Lido did not p/u dishes, they waited till your done Dining room; four of us eating brunch. My wife's food came after we 3 were done. She had to eat alone. Kids menu had mac and cheese but it was to fancy for kids. Swimming pools: baby and toddlers in diapers not swim wear. Kids ocean program: these people are the best. They did a great job for my grandkids. Read Less
Sail Date November 2019
We chose this cruise for the cheap price that was offered at the time of booking. It was disappointing from start to finish. The embarcation was a shamozole. No one seemed to know what they were doing. The food in the buffet section was ... Read More
We chose this cruise for the cheap price that was offered at the time of booking. It was disappointing from start to finish. The embarcation was a shamozole. No one seemed to know what they were doing. The food in the buffet section was very ordinary to some other ships we have been on. The lines were long and you had to be lucky to find a seat to sit down on. I will say that the restaurant's are very good and food is ok. I also was disappointed in the lack of communication from the staff when ordering a cake for my wife's birthday which never turned up. They did however try to compensate by decorating our room and supplying Chocolate roses to my wife to try to smooth things over. We probably will not cruise with Carnival again and go with the more upmarket ships such as Princess or Holland America. Read Less
Sail Date November 2019
The cruise fit the Thanksgiving holiday time period and left out of Port Canaveral which was convenient. Plus, I had no reason to expect such a poor experience. Below is a more complete explanation of why this cruise was such a ... Read More
The cruise fit the Thanksgiving holiday time period and left out of Port Canaveral which was convenient. Plus, I had no reason to expect such a poor experience. Below is a more complete explanation of why this cruise was such a disappointment, but the problems were mainly in two areas, cabin service, and food. Our cabin attendant routinely moved and removed items from our room, so that every time we returned to our cabins, we had to search for personal items that had been put away, phones, iPad, books, kindles, even articles of clothing. Plus, on four occasions, food which had been brought to the room specifically for snacks ( we had a small child with us) were removed. Secondly, as also mentioned below, the quality of the food left a lot to be desired. There is no doubt there was plenty of food, but it was mainly meat or carb based, and not a lot of higher nutritional value vegetables. A lot of fruit was tinned, and one day the cheese was definitely so processed that it seemed as if it might have come in a box. Plus, having requested vegetarian options, and being assured that was no problem, we found out that it was indeed a problem. And the Norwegian Sun made it a problem by offering almost nothing that was specifically vegetarian, and stating that vegetarian meals should be requested 24 hours in advance by working with the food services at individual restaurant. That’s hardly a vacation. I do meal planning at home. One night in the dining room there were two options available, which was a nice surprise, and a veggie burger was cooked especially, although there was a long wait. If Norwegian Sun doesn’t want to cater to vegetarians, it would be appreciated if they just said so. The children’s menu lacked variety and nutritional value. Read Less
Sail Date November 2019
We took the family of 11 on a Thanksgiving Cruise. We paid $200.00 per cabin to have "priority embarkation and debarkation"...HAH! do not fall for this ruse. We were the only people that knew this...the staff didn't know ... Read More
We took the family of 11 on a Thanksgiving Cruise. We paid $200.00 per cabin to have "priority embarkation and debarkation"...HAH! do not fall for this ruse. We were the only people that knew this...the staff didn't know this, it meant nothing to the cruise staff and in fact, it hindered us getting on board. When we tried to board, the staff said priority boarding did not apply out side of the ship (?) and we were in a huge crowd of hundreds of people trying to get in the ship...mostly going under taped off lines until the police were called because of the commotion and moved everybody back further. If you broke the law as most did you got on right away because the staff was clueless. On board my 81 year old husband could not connect his medical breathing machine by the bed as there are no outlets. I called the room steward and she said they were on the vanity...I asked if she wanted him to sleep on the vanity? She brought an extension cord that stretched across the room that we tripped over. We are not infirm but it was hard to avoid the extension cord stretched across the room.We were sprayed down with bleach each time we went into public places as there was norovirus on board and they would not let you into dining rooms unless you were thoroughly hosed down. Every condition of' priority' was disallowed even though we were in suites. So we tried to connect with the room steward but they were not available until the second day...we slept in our clothes as did the entire family the first night. Really? a $20,000 vacation and we are sleeping in our clothes...never never again! Read Less
Sail Date December 2019

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