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5,447 Family Cruise Reviews

We’ve cruised many times in the past, both with and without kids. We booked this trip in March and counted down the days and wound up being very disappointed in the whole thing!!! Pros: You’re not at work. Drinks are ... Read More
We’ve cruised many times in the past, both with and without kids. We booked this trip in March and counted down the days and wound up being very disappointed in the whole thing!!! Pros: You’re not at work. Drinks are “free” for the most part if you have the drink package. Buffet workers and the cabin Stewart were delightful. Now to the longer list of cons: EVERYTHING is a extra charge. Race cars? $15. Virtual reality? $8 a game. Escape room? $15 bucks a pop! Workers are not happy. Very rarely did anyone outside of the buffet or our cabin worker smile or offer to do more. We spent a lot of money on this and would think that that cost would include smiles!!! Shut down and broken amentities: the escape room malfunctioned and my husband and daughter did not truly escape. Nothing worked and they were eventually given their money back. Also, the slides had very tight hours. One slide was open for a bit in the morning and a bit in the afternoon. And the bigger, more excited slide was open from exactly 2pm to 5pm. And lines lasted the entire time!!! The adult pool shut down one day due to someone being sick in it (no fault of the cruise lines), which left one small pool for the entire ship (unless you paid for the vibe, which was $205 a week per person). Many toilets didn’t flush and I rarely got a paper towel dispenser to work. My biggest issue was the pool deck. You are only allowed to leave you’re chairs for 15 minutes or they removed your items and your chairs were quickly taken. This left our family not able to eat together, go on slides together or even run to the room together. We constantly feared our chairs being taken. A imposing woman walked around looking at items that were left and taking then if they were there past the time. We actually saw a loud argument happen over chairs. You’re not supposed to have to stress over chairs on vacation. There were not close to enough chairs for people to sit in, so you had to wake up early to get a spot. Even then, no spots were guaranteed. Read Less
Sail Date December 2019
We were 50 people on this cruise and not one of us enjoyed our experience. Thank God we had each other or it would’ve been the worst trip ever. Most of the staff (with an exception of some) were extremely rude. The waitresses/ waiters ... Read More
We were 50 people on this cruise and not one of us enjoyed our experience. Thank God we had each other or it would’ve been the worst trip ever. Most of the staff (with an exception of some) were extremely rude. The waitresses/ waiters were especially rude. They appeared very annoyed when we’d ask for something. Most of them appeared to hate their job. It made us all very uncomfortable and irritated. It took staff a very, very long time to get us drinks at every bar. The bars all closed by midnight. Although, did have a night club and casino open late. We were all super excited to attend comedy shows, laser tag and go-carting, however, they were all sold out and most of us weren’t able to enjoy any activities. They did have average food, I’ll give them that. The specialty restaurants were pretty good, however, some of them charged additional fees for certain items. For example, the seafood restaurant had a $2 up-charge for Brussels sprouts. It was pathetic, the steak was included but we had to pay an up charge for some sides? This was the most expensive cruise I’ve ever been on. We paid for for this trip than we ever did with royal Caribbean, celebrity or carnival. This was our first time on a Norwegian ship and it will be our last. I have never written a review because I’ve never had a bad experience on any cruise. I always enjoyed cruises, until now. Read Less
Sail Date December 2019
We chose the cruise for a family vacation. The cruise staff was good, attentive. The headliners were good; great stand up comedy. But, the ship is extremely dated, dirty and in visible need of repairs. We were told that the ship will be ... Read More
We chose the cruise for a family vacation. The cruise staff was good, attentive. The headliners were good; great stand up comedy. But, the ship is extremely dated, dirty and in visible need of repairs. We were told that the ship will be remodeled. So RC is probably very aware of the deplorable condition of the ship and just doesn’t care. Lately and in my experience with RC is that it’s all about the company’s winnings and not about the traveler’s experience. The whole experience felt like a tourist trap. The food was mediocre and cold. It seemed that the only way to get warm food was by paying extra at the specialty restaurants. So much for an all inclusive. The shore excursions, we found them lacking and over priced. At one island we did the $169 per person tour, sponsored by RC, for $95 per couple. I truly would not travel with RC again. It is extremely saddening to plan a family vacation for a whole year and be left wondering why you spent so much money; wasted money. Read Less
Sail Date December 2019
Although I have been on other cruise lines, this was my first experience with Norwegian. After this experience, I will not be back. The entire cruise just seemed like an attempt to nickel and dime as much cash as possible from me. I ... Read More
Although I have been on other cruise lines, this was my first experience with Norwegian. After this experience, I will not be back. The entire cruise just seemed like an attempt to nickel and dime as much cash as possible from me. I understand the overpriced drink packages and specialty dining, but to have even an average cruise experience, you had to pay additional. Just as insulting is the NCL private island, Harvest Caye. Although part of NCL, the only free things to do on the island is to swim at the beach or in the overcrowded swimming pool. Every beverage, meal and other activity is an additional cost. Another example, we had some credits at the end of the cruise, because we did not spend all of our money onboard. Instead of just crediting my credit card on file, NCL makes you stand in line and receive a cash refund (the only option). Clearly, this is in an attempt that people won’t stand in line and NCL can just pocket the remaining money. The ship itself is beautiful and well maintained. However, the design is just odd. Some of the best spaces are in the dining rooms and clubs; however, these sit empty all day long and activities are mostly crammed into the atrium. For example, multiple dance classes were held in the tiny atrium whereas the beautiful dance floor in the Tropicana room is unused. Then, at dinner, NCL chooses to place extra dining tables on the dance floor providing no space to actually dance during the “Dine and Dance” events. Similarly, the fine dining establishments (that you pay extra to use) are mostly spaced around the casino. Nothing says fine dining like smelling stale tobacco smoke waiting for a table or, even worse, throughout your entire meal. “Freestyle dining” is perhaps the most disappointing. This freedom is attached to poor food and even worse service. You really only have three choices - daily menu (Tropicana, Taste and Savor), Shanghai Noodle Bar or O’Sheehan’s Pub. All offer the same tasteless, hastily prepared options. Most nights I chose not to eat my meal, because it just was not worth it. O’Sheehan’s was out of Guinness (it’s an Irish bar?!?) and offered some of the worst excuses for food. I ordered a Reuben that lacked any sauerkraut or dressing, and it was paired with unsalted, unseasoned soggy French fries. Unfortunately, the Noodle Bar was even worse. The skillet noodles are your best bet (and not a good one), because the broth noodles are all cooked in the same chicken broth from a can (apparently nobody has heard of Asian spices) and the fried rice has clearly never been cooked in a skillet (missing out on the entire “fried” part of the dish). Just another night, I chose not to eat. We tried three of the specialty dining restaurants. Cagney’s (steakhouse) was excellent. Ocean Blue was disappointing - again tasteless food that lacked any spice or seasoning. La Cucina was overall okay, just some hits and misses in terms of food. As bad as the food was, the service was atrocious. I only had one truly excellent waiter (Cagney’s), two decent ones (La Cucina and one breakfast at Taste) and the rest were biding their time. I dined with my teenage son every night and he as only offered a drink once the entire cruise. I was offered a drink only three times. The rest of the time, I had to flag down one of the waitstaff and beg for something to drink besides water. Make sure you do that, because most meals we ran out of water as well. The wait staff overall just wants to put your food order into the kitchen, throw the food on the table and get you out of the restaurant as quickly as possible. The entertainment was a mix. The ship has some very good acts, but they were often timed with dinner service so were unavailable or were placed where no more than a few dozen people could appreciate them. They had an incredible piano player, but he was always stuck in a crowded Mojito Bar right next to the main hallway, so unless you were right next to the piano, you could not hear him. Read Less
Sail Date December 2019
This is my 7th cruise. I cruise along with my family twice a year. The embarkation was process on the cruise was a nightmare. It took over 2 hours to board the ship. The food on the ship was adequate. The french specialty restaurant was ... Read More
This is my 7th cruise. I cruise along with my family twice a year. The embarkation was process on the cruise was a nightmare. It took over 2 hours to board the ship. The food on the ship was adequate. The french specialty restaurant was nice. The productions were also great. The ship was very loud. Priority was given to Haven Guests for everything, while others spent ridiculous periods waiting for food and service. The Japanese steak house involved a lot of loud singing and clapping. It was so loud, I felt like I was at a frat party. We chose the dining package, but most restaurants were filled almost immediately. Many people were not able to get into the shows, specialty dining choices, race track or laser tag. They attempted to sell 150 to 200 packages for unlimited attractions. Norwegian did not allow me to put a limit on my 13 year old son's spending. There was definite price goudging. One game in the arcade was seven dollars. They also do not open the partitions between balconies. I also booked the airline reservations through Norwegian. They booked me on red eye flight that would have arrived at 2am on Monday morning. I had to call corporate in order to get this changed. When you book multiple rooms, Norwegian will not link the accounts, making it very difficult to book excursions or anything. We cruised on the Norwegian Escape a couple of years ago and had a much more positive experience. I made the most of this and enjoyed myself because I believe in making the most of every situation. Overall, we probably spent 10k on this trip. However, we were not treated well. People talk about Carnival, but I have found them to be consistent with their services. If you don't have the money to spend for Haven, don't waste your time. I will not. Norwegian needs to realize that there are more people booking regular accommodations than Haven Guests. In the future, I will spend my money with Carnival or Royal Carribbean. Norwegian has been taken off of my list. Read Less
Sail Date December 2019
We needed a trip to the Virgin Islands around the holidays to take our group of 9 (4 adults and 5 kids, ages 12 - 18) to scatter my mother’s remains. There were a couple ships/trips that fit the bill but this one was recommended by our ... Read More
We needed a trip to the Virgin Islands around the holidays to take our group of 9 (4 adults and 5 kids, ages 12 - 18) to scatter my mother’s remains. There were a couple ships/trips that fit the bill but this one was recommended by our travel agent due to it’s newness and activities. After looking at the specs we agreed. Go karts at sea? Laser tag? Virtual reality experiences? Water slides? Tons of dining options? Broadway shows? “Free” perks? Though it was expensive, it appeared to be everything we needed to keep the kids and adults as busy and entertained as we wanted to be. Unfortunately, it fell short in way more areas than it succeeded and left everyone disappointed. Pros first as I want to give credit where it’s due.. PROS - The ship is huge and “checks lots of boxes”. If your goal is to be able to tell people that you drove on the longest go kart track at sea or played laser tag on the back of a ship, well, you can say you’ve done it. The staff that assisted with the business of sending Mom into the Caribbean were excellent. They showed sensitivity and reverence and set up a nice private area at the rear corner of the boat for us to have our little ceremony. It was even decorated with flowers and they had a rose for each of us. Very well done at jno extra cost. Our staterooms were well-appointed and comfortable. We had 4 “mini suites”, which were a necessary upgrade to get adjoining rooms for the kids. The mini suite gets you a larger bathroom than the normal balcony room and, in my opinion, is worth it. You spend time every evening getting ready for dinner/shows, etc., and having the double sink and extra space was nice. Embarkation/Debarkation was as smooth as getting that many people on/off the boat could be. We had a couple stand-out meals. Teppanyaki on New Year’s Eve was great. The chef was top-notch and entertaining. Some of the best fillet mignon I’ve had. Food Republic was also great. It’s more of a casual/lunch-type place, but if you’re a foodie, they’ve got a fun menu of fusion dishes that combine Asian with Latin. Sounds weird but it works. The theatre shows were great. As reported by others, Choir of Man is fantastic. Kinky boots is a bit cliche in its gender-bending political correctness, but well done nonetheless. CONS - The advertised capacity of this ship is 4000 but it feels like 10,000. Everything is crowded and chaotic. The buffet was busy every time we visited, including what would typically be considered off-hours. Norwegian have dedicated the front third of the ship to the private “The Haven” and the back third of the ship to go karts and laser tag, leaving precious little space (especially for a huge ship) for everyone to gather in the middle third. Sea days were a painful exercise in trying to carve out a little space for yourself. Chairs around the “public” pool were literally butted next to each other which made walking around the deck difficult. Though saving chairs longer than 15 mins was against Norwegian’s stated policy, there was no enforcement. If you didn’t get to the pool deck by 8:00 am, you were S.O.L., as there would be a towel on every chair. I’m sure the experience in the The Haven or Vibe beach club is quite different, but honestly, if I’m looking for a luxury experience I’m probably just going to book a Viking or Seabourn cruise. There are not enough advertised activities to go around. Despite what it looks like on paper, our kids were quickly bored and even us adults were starting to wonder. We were excited about go karts, but were quickly disappointed to learn that at best, we might get one ride, ALL WEEK! The same was true for the laser tag. All of the activities are a significant extra fee and in short supply. It really felt like a bait-and-switch and I had a bad feeling about it all from the very first day. Our kids are pretty content to just have a pool to swim in and even that was a challenge on this boat. Of the two small pools, one was reserved for adults and the other was 3ft deep and full of little kids, leaving nothing for teens. Additionally, one of the two slides had a 120lb minimum weight that none of our kiddos could do. The other slide was a tube slide that was short and slow. If your kids have been to ANY water park, they will find this one lame. Restaurants, shows, the Vibe, etc., book up fast and some will be completely booked before you step on the boat. Many seats are apparently set aside for The Haven guests. This adds a stress to your vacation that many will not find enjoyable and sets you up for disappointment when you learn that something you’ve been anticipating, possibly for as much as a year, isn’t going to happen. Other than while in port, the boat NEVER STOPPED SWAYING, even with seas that were relatively calm. Although none of us got sick, it was peculiar and at times a little annoying. There were also times when a low frequency rumble could be felt shaking the ship. I’ve been on smaller vessels that felt much more solid. The “free perks” are anything but free. Norwegian charges automatic gratuities on all food and beverages, even when they’re “free”. This adds up to real money by the end of the week and, in my opinion, takes away from personal experience of directly tipping for service. Service was spotty for a cruise ship and felt a bit “canned”. Our steward was crabby all week and when my sister once returned to her room in the middle of the day he said “people are wondering why you are here”, basically “why are you interrupting me. It was kinda funny but also embarrassing and not at all appropriate. In summary, this wasn’t our first cruise, but it was our first on Norwegian. Unfortunately, it will likely be our last. Almost every aspect of this trip felt like a money grab, something that I loathe on vacation. Maybe their other ships are different, but we spent a ton of money on this trip and came away disappointed. Buyer beware. Read Less
Sail Date December 2019
I have taken many New Years cruises, I also have taken four New Year cruises with Norwegian, but I have to say this one was the worst. Embarkation & Disembarkation was one think they did right, The cabin was nice, but the cabin ... Read More
I have taken many New Years cruises, I also have taken four New Year cruises with Norwegian, but I have to say this one was the worst. Embarkation & Disembarkation was one think they did right, The cabin was nice, but the cabin steward only clean the room. Any message I had to go to guest service and they told me the steward was to deliver it. As far as TOWEL ANIMALS there was NONE. Bar staff was short handed, they did not have any waiter to take you order you had to go up to the bars to get served. I had to ask for a New Year Hat. Entertainment was very little. Food was good but service was not good, I think they were short staff and the ship was full. Things that makes a cruise a cruise was not there. I wll think twice before I pick Norwegian. Read Less
Sail Date December 2019
First of all , let me start by saying that I have taken multiple new years cruise with carnival and other cruise line. My first impression was a worn down destroyed ship that needed a lot of work, but never thought that I would ... Read More
First of all , let me start by saying that I have taken multiple new years cruise with carnival and other cruise line. My first impression was a worn down destroyed ship that needed a lot of work, but never thought that I would experience a horrible sewage smell throughout the floor where my cabin was at all times!! (7th floor). My cabin was kept clean by my stateroom steward , WIRAT, VERY ATTENTIVE AND NICE. BUT TOWELS are OLD AND NEED TO BE THROWN OUT!!! My dinner experiences was nothing to brag about. Poor food selection but great service. Overall, the staff in the carnival sensation ship are wonderful, too bad the ship is in such a bad condition. There was rust and what appears as holes from the bottom part of the ship that I saw during debarkation . The ship should have not be allowed to leave the port under those conditions!! The tours offered by the cruise are good with the exception that you can not listen to the tour guide when there's a recommendation for local food and stores. Since it appears they take you where they might get a commission and no regards if the food is good or not. I would continue cruising but not sure if will ever go again on a carnival cruise due to my experience and definitely not on carnival sensation!!! Read Less
Sail Date December 2019
-smoking area is situated next to swimming pools. Under a roof & not on open deck. Where children & families spend a lot of time. As an asthmatic I found this disgusting & a trigger for my asthma - billing issues , My ... Read More
-smoking area is situated next to swimming pools. Under a roof & not on open deck. Where children & families spend a lot of time. As an asthmatic I found this disgusting & a trigger for my asthma - billing issues , My advice track your spending & keep an eye on your account. Extra charges were put onto accounts such as pool towel usage $100 & alcoholic beverages, supposedly purchased by a non drinker -unable to keep fresh milk Or juices in cabin fridge, fridge cleaned daily & contents thrown out by, I am assuming room staff -a lot of “extras” on board. And extras are expensive e.g. $12 U.S to hire an in-cabin movie. -we had an unfortunate issue on board which I am in the process of going through the correct channels of complaints. RC need to look at and amend the code of conduct policy it seems a young intoxicated male who causes an incident by verbal aggression and harassment towards women gets off with a guarantee from his parents he will behave for the remainder of the cruise. While other men who were provoked by this male were removed from the ship. Read Less
Sail Date January 2020
Having sailed previously on MSC Divina in Carebbean on two ocasion, thaught a mediterranean cruise with MSC would be a good idea. Wrong. Mediterranean cruises are not like in the caribbean. Not even the water on the dining room is free! ... Read More
Having sailed previously on MSC Divina in Carebbean on two ocasion, thaught a mediterranean cruise with MSC would be a good idea. Wrong. Mediterranean cruises are not like in the caribbean. Not even the water on the dining room is free! Yes you will pay to have your meal with water. Also service is terrible, european restaurant service expecting a service charge? Embarkation: was really well organized and very fast. Shows are average, a couple of strange performers, don't get it. The Circ du Soleil at sea is a ripoff "DONT GO" at the end everybody stays still on their seats thinking; is it over or about to begin. Service at main dining is terrible, the servers don't treat you with respect and is if they don't care your still going to give them the service charge. "CAUTION" not even the water is free. They will not serve you tap water, only plastic bottled. Note: the last day of the cruise they will include in your account a charge for MSC Foundation; yeah right protect the environment as everybody in the main dining room sips from a plastic bottle for MSC' s financial gain. Night activities are always packed lots of party going on. This is a good point in their favor. Cabins and cleaning service are great. Good reviews on this area. Ports and shore excursions: Great itinerary included Marcelles, Genoa, Civitaveccia, Palermo, Malta. Used a shore excursion to tranfer from Port of Civitaveccia to Rome. They did not comply with the stated hours. Shuttle left later and required to return before. Few time to explore city. Notice that some ports are very far from the cities of interest an MSC will upsell you their shuttles. Don't do it. In Marceilles they were charging €13 per adults for shuttle. If you walk 10 minutes from the ship the city provides it free of charge with trips every 30 minutes. Some in my party felt scamed by MSC. In Barcelona a Taxi will cost you €10 for 4 and MSC will charge 12€ per adult. The buffet area in strange. Not the best selection or quality. During thier stated lunch and dinner hours they will start closing section of the buffet restaurant ending in a reduced crowded space where no one will find a table. Don't expect juice, iced tea or lemonade as in caribbean sailings. Only juice available is a watered down during breakfast. If you are a european used to bad service and paying for the basics, this is your cruise. I believe americans will have a hard time with the basics here, not for somebody used to travelling on other cruise lines with american style service you will be disapointed as i am. Read Less
Sail Date January 2020
I chose this ship for a short family vacation and trial run with the kids and my husband at cruising. We took the 3 day Ensenada cruise out of San Diego. The ship is old, the food is not fantastic, there are not a lot of things for kids to ... Read More
I chose this ship for a short family vacation and trial run with the kids and my husband at cruising. We took the 3 day Ensenada cruise out of San Diego. The ship is old, the food is not fantastic, there are not a lot of things for kids to do as on the newer ships, and they seem short-staffed. We did manage to make the most our of the experience and make memories. However, I couldn't imagine being on this ship for the Alaska or Hawaii itinerary. We had one of the Vista Suites and the kids had an interior room. Our room was just old and outdated looking, the closet doors didn't slide, the drawers weren't easy to open, and the balcony was pretty dirty. On every cruise I have ever been on, steak and lobster are included in the dinner on formal night, apparently this is not the case anymore. If we wanted that it was a $20 up charge in the main dining room, very disappointing. We also got the Bubbles package. I drink but my husband doesn't drink a lot of alcohol or soda; however, he does drink Propels. Carnival was supposed to switch the Pepsi products in January so I bought the Cheers package. Our cruise was on January 3rd and was the last cruise with Coke products...lucky us. There were no sugar free/low carb drinks offered other than sodas and energy drinks. Our kids (boys) spent most of their time on the basketball court. We tried to play a game of darts in the Red Frog but there was one dart left...kind of makes for a boring game. There were a few "big" football games on during the cruise and the Sports Bar was the only place that had them on. It was packed, stuffy, and only had one bartender! Not sure why they couldn't have turned it on in more places? Service at the main dining room seemed to be slower on this cruise than I had experienced in the past. It didn't matter if there were 11 people at our table or 2. I sat at several bars without even being acknowledged and eventually got up and left. I've never experienced this before either. Needless to say, my husband hated it and will never cruise again. I'm looking forward to booking more cruises in the future with the kids and I doubt I'll be cruising with Carnival. Read Less
Sail Date January 2020
We have cruised several times in the past with Carnival and had good or great experiences. This wasn't true for this cruise. I booked with the cruise line directly and that's were our problems begin. They sent ALL on my ... Read More
We have cruised several times in the past with Carnival and had good or great experiences. This wasn't true for this cruise. I booked with the cruise line directly and that's were our problems begin. They sent ALL on my information to my ex husband. I have a different last name and never gave them his email, yet somehow they were able to find him from 20 years ago. Our food was cold ( almost every night) in the dining room and had to send it back (both for breakfast and dinner). The new food that came out was colder than what they brought out! One evening the creme brulee was raw and running out of the dish. The buffet seemed to be a better choice on this cruise. Several meat dishes were greasy and low quality. We noticed they have started charging more for room service food that used to be free. Our party of eleven agreed if we cruise again it will not be with Carnival. Read Less
Sail Date January 2020
Seems like this ship has problems and can't reach the ports on the itinerary. No notification from Holland America before departure even when the problem has been know for weeks. See other reviews. Then the captain doesn't try ... Read More
Seems like this ship has problems and can't reach the ports on the itinerary. No notification from Holland America before departure even when the problem has been know for weeks. See other reviews. Then the captain doesn't try to avoid bad weather instead chooses to fake a port call which he knows is not staffed because tenders and the supply staff didn't even show up on their private island. A waste of Show and Time. Pretends he didn't know via Radio or via Weather Forecasts. Is he really a captain who don't know the conditions of where he is going and doesn't monitor conditions. What a waste of Money... Ships' entertainment director non engaging... Lack of DJ on a ship. No parties after 11:30PM on the ship. BARS shut Down at 11:30... Casino closes early and doesn't care if passengers wants to play... Not sure why they have a Casino in the first place if they don't want the revenue... I had three Neptune Suites so the cabins were nice and had lots of space for our family. Rest was a waste. Website says 24hour Concierge yet no one and even the special neptune lounge closed by 8 PM... calls route to normal front desk and wait queues unbearable for VIPs and Neptune Suite Occupants. GET YOUR ACT TOGETHER HOLLAND AMERICA.... Read Less
Sail Date January 2020
My first time cruising experience with Explorer Dream was overall an average to below average experience. Possibly a consequence of both my recent broken leg and bad weather or maybe it actually was a bad cruise. All Crew staff were and ... Read More
My first time cruising experience with Explorer Dream was overall an average to below average experience. Possibly a consequence of both my recent broken leg and bad weather or maybe it actually was a bad cruise. All Crew staff were and are amazing. Boat very rocky even in calmer weather not sure if that’s normal or if that’s normal for NZ waters ?? Shows in the Zodiac Theatre were brilliant even more so given the rocky boat conditions. But you had to be quick as they filled up pretty quick once people discovered that was the only decent activity onboard Food was good and plentiful. We enjoyed the buffet dining at the lido on deck 12. Downsides were no ice cream. Except for on the last night when they gave out ice cream. Given the amount of cakes on offer daily it felt incomplete without the ice cream to go with it lol. Also the 3 inclusive restaurants were very strict in their timings 6-9am, 12-2pm & 5-9pm generally. We got the drinks package, which was for soft drinks, beers & wines. However there was no Pinot Noir on offer at all which is what we always drink normally in fact they only offered Cab Sav & Merlot red wines. If that was the case it should have been mentioned on the package rather than discovered on board. Soft drinks included ginger beer but was never mentioned by staff as being on offer and they only kept pushing Coke, Sprite and Fanta even in their mobile carts. We only found out cause other people were ordering it. Felt little cheated by such experiences. Excursions on offer onboard were limited and all very expensive, minimum AUD$150 per person. Whereas you could get NZD$25-$50 shorter less time consuming tours on shore (1hour). Would have been good to have those offered on the boat. Was hoping for self service laundry but we had to pay per garment like in hotels. So had to get out at Dunedin to avoid an expensive laundry bill. Bad weather canceled the Milford Sounds trip which was extremely disappointing as we had hoped to make the most of our balcony rooms for that. Bad weather also led to the swimming pools being shut down for 2 days again for safety reasons nonetheless disappointing. Efficiency of staff was amazing in all areas. There daily dress up parties started very late, usually after 10pm by when we were always tired and seating at the event was limited. Could have easily had those events start at 8:30 - 9pm. Don’t understand why it wasn’t so. Room was good and well serviced daily. Disappointing they didn’t accommodate inter connecting rooms given there were so many of them and even worse we were placed on 2 different floors. Overall don’t think it’s worth the price I paid. I think the cruise is probably worth around NZD$700 per person only. Read Less
Sail Date January 2020
This is the second time I have cruised on MSC Divina during New Years holiday. The first cruise in 2018 / 2019 was nice I’m not sure what happened this year because it has really gone down. Services suck, I hate to be blunt but ... Read More
This is the second time I have cruised on MSC Divina during New Years holiday. The first cruise in 2018 / 2019 was nice I’m not sure what happened this year because it has really gone down. Services suck, I hate to be blunt but there’s not much more I can say about it. They usually have one main waiter and an assistant but they only had one waiter waiting on four tables So dinner took hours every night. The shows were ok, the best entertainment on the boat was watching people fight over pool chairs at the pool. People would put towels on pool chairs and never sit in them all day long. We were on an 11 day cruise and by the 3 or 4 days they were running out of certain coke products, there is no excuse for this. Instead of making there frozen drinks with a blender they are using machines like they make slushies, really water down. I have children and they were with us and they look forward to ice cream machines witch they have done away them also, you have to buy and ice cream package. The friendly person that I met while I was there was the guy who took care of our cabin he did an excellent job but thats about the only good thing I can say good about MSC. You mention to the staff about problems the could care less, they always say it’s not my area you need to go talk to someone else. If you pay the difference for the yacht club plan you get service though it seems. And finally getting off of this cruise ship was a joke, I had a 17 hour drive home (Miami to Louisville Kentucky) so they offer an express line you can carry off your luggage, but I swear we waited in line for 3 hours this is no excuse for this. They had two people checking ship cards and no other ship staff was around. There was people arguing,cutting line,pushing it was mass confusion. I have taken many Carnival cruises and will be going back to Carnival for any other cruise, MSC needs to see how these other cruise lines operate and take some of there hospitality and entertainment advice. Read Less
Sail Date January 2020
The one star goes to the staff - very pleasant , and always try to address all issues , another star does to the entertainers. Restaurants- we mostly dined in the buffet and main restaurant- food is like a 3 star hotel buffet. Is a ... Read More
The one star goes to the staff - very pleasant , and always try to address all issues , another star does to the entertainers. Restaurants- we mostly dined in the buffet and main restaurant- food is like a 3 star hotel buffet. Is a cruise to Vietnam and there is no Vietnamese food . Even fast food items like hamburgers and grilled Panini are Poorly made . We also tried the paid teppanyaki restaurant which is another mistake ! Quality of food is not up to standard . Gym and Pool- it is a big ship but the pool and gym are both small and congested . logistics - even with reservations the waiting time can be 20 minutes ; and tables were assigned after the staff checked us in Which takes extra time . We are also concerned about security , Sea passes were left outside the room instead of giving to us in person during check in. Read Less
Sail Date January 2020
This is a brand new ship and I was very excited. We cruised on the Escape and Getaway and we had great experiences. We spent thousands of dollars on this cruise thinking it was going to be awesome. Right away I realized I made a terrible ... Read More
This is a brand new ship and I was very excited. We cruised on the Escape and Getaway and we had great experiences. We spent thousands of dollars on this cruise thinking it was going to be awesome. Right away I realized I made a terrible mistake. The entertainment was not so good. The pool area was crowded all the time and not enough chairs for 4000 people. My daughter end up tanning in our balcony. At night they had parties by the pool area and only one bar open. We had to take the elevator to the 8th deck to get a drink at the Mojito bar and decided not to go back to the party. I don't understand why they would close the second bar by the pool during the parties. Room service is nonexistent. We stayed in a balcony mini suite. The cabin was very nice with a large shower. The bed was very comfortable, but they didn't change our towels for 3 days, so I called room service several time and no one picked up the phone, I continued to call until someone pick up the phone and hung up the phone several times. I think they thought I was going to stop calling, I don't even know how many times I called until finally a lady answered the phone. Our TV broke and the maintenance guy told us that we should get a new TV by 10am the next day. I begged like a little kid for another TV and he got it for us within few minutes. We spent a lot of money on this cruise and expected better service. The shows were okay. We couldn't see any comedian, all the shows were booked from day 1. The buffet food was horrible. The staff at the buffet were not friendly and most of them avoided eye contact. It seems they didn't want to be bother. The 3 specialty restaurants we used were excellent. Los Lobos, Cagneys, and the Italian Restaurant. The food was delicious and all the staff there were very friendly and attentive. For the smokers this ship is not for you. They have a smoking box outside on deck 8 without ventilation, even the smokers in there were suffocating. If you smoke cigars there is a very nice Cigar room. The Atrium was beautiful but they didn't use it like on the other ships. They had kids dancing classes during the day. At night I didn't see anything worth going there to see. The band was a 2 people band. The only night club was crowded and hot. I took many naps during the day since I didn't have anything to do. This cruise ship was overrated and overpriced for us. I enjoyed other cruises with Norwegian, but not this one. I forgot to mention the go karts. For $15 per person you can ride it for 8 minutes and only if you are lucky enough and able to book it. We did and it was fun, but 8min is not enough time to really enjoy it. Read Less
Sail Date January 2020
I chose this cruise because it was a good deal on a 5 night western Caribbean cruise. I had only sailed on Royal Caribbean and Carnival prior to this cruise and was very excited for this new trip. Food was a major disappointment. Buffet ... Read More
I chose this cruise because it was a good deal on a 5 night western Caribbean cruise. I had only sailed on Royal Caribbean and Carnival prior to this cruise and was very excited for this new trip. Food was a major disappointment. Buffet food was lack luster and the sit down dining was not good. Appetizers were ranked highest at a 5/10 and main entrees probably 3/10. Entrees seemed to mainly consist of chicken or beef for every dish. Fish i ordered twice was mushy. Chicken was ALWAYS dry and beef lacked flavor. I was amazed when I found out there would be no lobster, shrimp, scallops, or other seafood that I always looked forward to on a cruise. Bottom line, food was a big disappointment. Room was fine. We had an interior room and it was enough room for both of us. Bathroom was nice and shower was spacious. Entertainment was another negative. I was not very impressed. The comedian, Alex, however was very funny. The staff was very friendly and helpful in every aspect. Our stateroom housekeeper was awesome and so was our waitress in the Indigo. While the food was not good she made our night and we kept making sure we got her each night for dinner. Pool space was too small. 2 small pools and 4 small hot tubs. No interior pools or hot tubs unless you want to pay an up charge. This was another negative of the cruise. It seems as if you have to pay extra for everything that normal cruise lines include. Destinations were great. No complaints. Almost the entire cruise the ship was rocking heavily. Not sure if this is normal but the ship is older so maybe it is. Unfortunately this cruise did not live up to my expectations. I will not be sailing on NCL again after this experience. Read Less
Sail Date January 2020
I thought the food at the buffet was pretty bad. Although the Indian food was superb. The buffet had hot dog, hamburger and low quality chow mein without meat. The deserts were lacking in taste. I've been on a lot of cruise and never ... Read More
I thought the food at the buffet was pretty bad. Although the Indian food was superb. The buffet had hot dog, hamburger and low quality chow mein without meat. The deserts were lacking in taste. I've been on a lot of cruise and never been on a cruise so bad. When we returned to cabin there was never chocolate nor towel animals. I don't usually like to write reviews because I am lazy but I just want to let you know the Joy was a big letdown. The price is cheap but they get you with other fees like $10 to watch movies in the cabin, nothing on-demand on the television. The only other pros was that the show Footloose was good. I thought the directing and the singing was superb one of the best I've seen in a cruise. The overall con was that the food was bad and low quality Read Less
Sail Date January 2020
This sailing was 2 days after my wedding and it was one of the worst I have been on (this was my 10th cruise). The food in the specialty restaurants and buffet were great.. The free dining areas (sit down).. service was slow and the ... Read More
This sailing was 2 days after my wedding and it was one of the worst I have been on (this was my 10th cruise). The food in the specialty restaurants and buffet were great.. The free dining areas (sit down).. service was slow and the food, in my opinion, was better in the buffet. We were sailing with our 3 children (6,5 and 1) everything for them to do, was an upcharge.. the go carts, laser tag. they charged for everything. The kids camp was free until 10:30 but if they lost their bracelet.. it was a $5 charge for a new one. Laser tag they had a cool snake thing but you werent allowed to climb underneath or over them..so hiding during laser tag isnt possible. SMOKING.. im a smoker.. and i felt like a caged animal. They have an outside area (literally a box..no windows.. totally enclosed) on deck 8 for smokers. How in the hell they expect people with children to enjoy a smoke.. is beyond me. and yes, they still sell smokes on board.. if you go right outside the box and smoke, they will fine you $250.00, which happened while i was on board. Security came around and grabbed everyones cards. The casino is non-smoking expect..once again.. in the box they have for smokers but you have to play the games while in there. I get smoking is a bad habit.. but to feel like an animal in a cage bc of my bad habit, made the trip so much worse. This will honestly be our last Norwegian cruise. The people were rude and just came off like they had better things to do than to help you. Just an awful experience. Cabins got smaller.. The ship is huge but its all rooms.. not much to do on the sea days either. Read Less
Sail Date January 2020
updates on the boat are very nice on board activities are done nicely staff is nice menu is very repetitious for 7 night select dining has much to be desired at the extra expense. Food was a D at Izumi rooms are acceptable ... Read More
updates on the boat are very nice on board activities are done nicely staff is nice menu is very repetitious for 7 night select dining has much to be desired at the extra expense. Food was a D at Izumi rooms are acceptable with decent closet space Drinks of course are very overpriced Excursions in Haiti were not available due to weather with a very unprepared private island that you do not feel safe in that is small with little other activities Jamaica was better but the 1 hour 20 minute average to and from each excursion is to much for the day wasting 3 hours time Cozumel is very good with an average excursion travel 15 minutes with a nice friendly shopping area close by for gift drinks,food .Feeling very safe at all times the experience with customs arriving back home was deplorable at best the absolute rudest people i have every seen and I travel outside the country and average of 10 times per year 8 officers showed up at our door at 7 am with a dog asked us to dress and exit the room for a search nothing to me is wrong with this ... EXCEPT FOR THE ATTITUDE of the racial animal that was questioning my fiance about here citizenship when she has been here so many years with a valid passport and as well as a passport card. When he asked her when she took her oath it was another officer that finally stepped in to and told us to just get dressed and have our breakfast before we disembarked they held us up for 2 hours to get off the boat and of course found nothing because there was nothing to find It is my feeling that since anyone is allowed to roam the halls while they are on the boat that a royal Caribbean person could be around to see that way they are treating people As i did go down to have bags x-ray it was obvious that people of color were the choice of the official who happens to be as white and me while my fiance is darker and Dominican Read Less
Sail Date January 2020
The cruise itself was fairly good, but their hidden service fee that was $180 for a 2 1/2 day trip is excessive. They hide it up front, add it to your account bill which you only get at the last minute, and if you don't ask to get it ... Read More
The cruise itself was fairly good, but their hidden service fee that was $180 for a 2 1/2 day trip is excessive. They hide it up front, add it to your account bill which you only get at the last minute, and if you don't ask to get it adjusted before you leave the boat they won't refund it or adjust it. $180 amounts to a 15% increase in the cost of a ticket. I'm all for tipping, and would have left a generous one, but the deception and trickery used by cruise ships to force a tip amount is just wrong. In regard to the overall trip the ship had lots of dining options and the food was good. We traveled Royal Caribbean before and the ship was a bit less dated, but the difference was minimal. Almost all of the onboard staff was helpful and friendly. The only other issue I had is the keycards they gave us on entering didn't work, which meant we had to go to guest service as soon as we got on the ship to get them fixed. Guest services had long lines and it was a pain. Not a good start, and I'd suggest that when there is an error on their part they try to fix it in a customer friendly way instead of making the customer stand in a line for an hour because of their mistake. Read Less
Sail Date January 2020

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