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53,696 Family Cruise Reviews

Reasonable prices... yet the cruise is crying out for remodeling looks like an old vegas casino. Smells very much like one too, alcohol n cigarettes . I don’t feel is family friendly as the bar is right next to the pool. People were too ... Read More
Reasonable prices... yet the cruise is crying out for remodeling looks like an old vegas casino. Smells very much like one too, alcohol n cigarettes . I don’t feel is family friendly as the bar is right next to the pool. People were too drunk we saw 3 fights not something I want my kids to experience on our family vacation. The pool I feel is too small for everyone on board it gets too crowded... the main activities took place on the days where you can get offthe ship, and the actual day when everyone stays on board not much to see or do.... In regards of the food not much vegan or vegetarian options but like anywhere else is all about getting creative with your options. But the high light of the trip has to be dinner, the staff is amazing made us feel like royalty..... Not sure if I would spend my money on a cruise again maybe I can try a different cruise line, definitely a resort is the way to go, for us as a family. Read Less
Sail Date September 2019
This was our first cruise and we had a blast. Right from the port of entry the carnival people where polite and very respectful. Once onboard the ship was very amazing. The night dining meals was fantastic. Our waiter bent over backwards ... Read More
This was our first cruise and we had a blast. Right from the port of entry the carnival people where polite and very respectful. Once onboard the ship was very amazing. The night dining meals was fantastic. Our waiter bent over backwards to meet our needs. Aba was one of them and the other was Edward. Once we got settled in our room was very clean and the air conditioner worked great. The balcony was nice at night time. Our room Stewart was niaom "not sure of spelling" Niaom was very polite and helpful. Anything ask he would go out of his way to get it done. Over all trip was fantastic and we seen land that my family thought they would never see. Half moon cay was a beautiful island to spend the day. Our next cruise will be to Bermudas and will be with the pride of possible. Can't forget the ship cruise director Dr E he put together and awesome week of entertainment. Read Less
Sail Date September 2019
0 Stars. Negative stars, really. I’m sure Norwegian doesn’t care that I had a bad time. Just one customer lost over thousands that board happily every day. But, I want to leave a review anyway. Maybe one customer will listen and ... Read More
0 Stars. Negative stars, really. I’m sure Norwegian doesn’t care that I had a bad time. Just one customer lost over thousands that board happily every day. But, I want to leave a review anyway. Maybe one customer will listen and second guess NCL. Just came back from Norwegian Escape heading up New England and Canada. I did not enjoy the experience one bit and I let Alvin the cruise director and I assume the Captain or an Officer know upon exit (as they were standing there). I get it, Hurricane Dorian messed things up and when my family arrived at the Terminal in NYC, tons of people were there and the staff may have been overwhelmed. But that doesn’t excuse the misinformation and the attitude staff members were giving myself and others. Let’s start off with those who booked directly with NCL and were told via phone calls and text messages to not come to the Terminal until 4pm, meanwhile apparently people who did not book through NCL were never told there was a delay and arrived at the Terminal much earlier than 4pm. Not an issue, except these people who arrived before 4pm received embarkation numbers in the single digits or teens while those who listened dutifully to NCL received numbers in the high 30s or not at all. So, how is that fair? When I entered the terminal, no one told me I had to find this mysterious person who had embarkation boarding numbers but I did find the snotty employee who asked me why I needed 6 health cards (I don’t know? Because I have 6 people in my family?) Second, when we finally got processed and boarded the ship there was zero traffic flow control. Everyone entered in deck 7 and flooded both the aft and forward elevators. The elevators were always full for whatever reason, when the doors opened, it was full. Eventually one staff member arrived and while I was first in line for the elevator, the staff member ushered others in, leaving me with two suit cases and a baby carriage (no baby, as my wife walked with the baby the 7 flights up to our room after ten minutes of waiting). Finally, disembarkation. You’re supposed to claim your color for an orderly disembarkation the night before . On this day, green was for disembarkation prior to 8am, orange 8:15-8:45, then other colors for later disembarkation and luggage removal. Well, no one is checking tags, so everyone is running amuck and trying to flee the ship, which can you guess? Leads to ridiculous wait “lines” at the elevators. I use the word “line” loosely as people were just on top of one another. And, while the down button was pressed, every single elevator headed down was already packed when the doors opened in 14, leading people now to go up, just to go down, leading to even more packed elevators. We waited for 10 minutes and realized we’d never get down. So my 69 year old father grabbed his own luggage and carried it 7 flights. While I lugged my luggage down 7 flights. No order, no traffic control. A straight mess. If NCL is known for their “free style” cruises and “free style” is supposed to be chaotic and disorganized, then you’ve found your ship and company! But it’s not my cup of tea. One final thought on the elevators from hell. Their AI system needs a reworking. If you want all the elevators at the bank to work, you have to press the down or up buttons in the starboard and port side, one button won’t light them all up. But I’ve also personally watched as 5 minutes passed with no elevator stopping on my floor despite me pressing the down button (on other occasions). In fact, I saw the elevator come to 14, light up, make a noise, but sail past my floor to 16. Anyways, heed my warnings or not, up to you. But I’m sure Alvin, the Captain and NCL won’t care as they already pocketed my money. Read Less
Sail Date September 2019
We chose to go on this cruise due to the ports. It was harder to get to than a Florida cruise flying to San Juan. The ship is beautiful. I love the 5th floor promenade floor The whole ship was very clean. the public washrooms ... Read More
We chose to go on this cruise due to the ports. It was harder to get to than a Florida cruise flying to San Juan. The ship is beautiful. I love the 5th floor promenade floor The whole ship was very clean. the public washrooms were so clean someone must just stay there and clean all day. Our cabin was amazing. We had a 12th floor panoramic ocean view. With only 30 feet to the outside deck we did not even is the balcony and the view we had was second to none. The main dining room food and service was excellent. Louis was our waiter and really made the dining experience excellent. The ports were amazing and since we have cruises so many times it was nice to go somewhere new. Now for the negative- I was not thrilled at all with the entertainment. I did not like the big productions, the skating show was OK, the comedians where good but overall did not like the shows. (compared to MSC Seaside and others) The activities where OK but very focused on the Spanish clientele. it was really the other guests that made this cruise only a 3 out of 5. I estimate that more than 70-80% of the cruise was from Puerto Rico. More Spanish than English. We have done cruises with MSC where announcements are made in 6 languages and I did not find that as annoying as the "loud" shouting Spanish constantly announced. The buffet was OK but being on any kind of restrictive diet really limited what you can eat. My biggest pet peave. saving chairs. There are signs up saying you can't save chairs but no one polices it. Prime chairs had a towel and flip flop on the chair for over 6 hours (that we were watching) and no one every came to sit there. On Celebrity you don't sign out chairs but you also lose your chair if you are not sitting on it (with your towel) there is staff picking up towels all the time. There is really no saving chairs. I wish all cruise lines would adopt this. Read Less
Sail Date September 2019
Not worth the money to go on this trip. Food and service in main dining was the only great areas. Not enough programs for amount of guest, dirty pool because of not enough crew cleaning all the drinks, elevators were a joke multiple empty ... Read More
Not worth the money to go on this trip. Food and service in main dining was the only great areas. Not enough programs for amount of guest, dirty pool because of not enough crew cleaning all the drinks, elevators were a joke multiple empty ones would pass to have a full one stop. They just have to many guest and not enough crew. If you wanted to get somewhere leave a half hour early so you could stand a wait for a elevator then stand in line for whatever you wanted. You were always waiting in line for everything. Excursions were good. Crappy day at coco kay should some that up. Why would you have no shade and smoking where the tram would pick you up???? That one blows even my mind. Need to start all over with this ship. Either less passengers or more crew members, but I would do both to help you out. Just a thought. Read Less
Sail Date September 2019
The cruise was chosen for the itinerary. We have cruised to New England and Canada in the past with another cruise line and were very satisfied. We were able to book this cruise through our Marriott Vacation Club membership. The ship ... Read More
The cruise was chosen for the itinerary. We have cruised to New England and Canada in the past with another cruise line and were very satisfied. We were able to book this cruise through our Marriott Vacation Club membership. The ship itself is fine. The way it is run is a joke. From start to finish there were issues. Hurricane Dorian delayed the ship's arrival in New York but we were not notified of the delay. We spent about 4 hours in the cruise terminal waiting for embarkation. Weather delays are understandable and not the fault of the cruise line, not keeping passengers apprised of the situation is not. Of course, once onboard cabins were not available but that's not unusual either. The dining rooms were open due to the lateness of embarkation but unprepared for the onslaught of diners. Service was a little sketchy but acceptable given the fact that most first night onboard meals are not the best. After dinner the cabin was available and miraculously the luggage was also there. Our steward stopped by to introduce himself but we never saw him again for seven days. The safety presentation didn't occur until 10:30pm which was well past bedtime for many of the passengers. Norwegian doesn't place life vests in the cabins and given the chaos of their general assemblies is probably a disaster waiting to happen. Going ashore for excursions was a thrill. Direction was generally lacking onboard and no better when you got ashore. Busses were not assigned you just stood in line and were loaded on as you arrived. The saving grace is that the tours and guides we took were generally good. Food onboard in the main dining rooms was generally good and so was service for the most part. The specialty restaurants seemed pricey for what they offered so we avoided them. The ability to make reservations for the dining venues from your in cabin tv was touted but didn't work. The onboard entertainment we saw was very good. Knights and The Choir of Man were worth the time. The Manhattan dining room had music during dinner which was good and dancing was available. It was a great venue. The cabin was nothing special. Tight but sufficient storage. We made arrangements for airport transfer, post cruise, through Norwegian. What a joke. In fact, the entire disembarkation was a chaotic joke. As with most cruise lines disembarkation occurred based on luggage tag color which is based on airline schedules, etc. Unlike other lines we have cruised with, there was no gathering point for each color just a free for all to the disembarkation deck when the color was called. You were told to go to either the forward or aft lobbies. We went forward as that was where our cabin was and were then paraded through the ship to the aft gangway where we were then paraded around the outside of the terminal to the forward part of the ship! Once we found our luggage we were directed toward the exit but with no direction as to where our transfer to the airport would be. We finally were told to "go to the left" at the exit for airport transfers. The chaos continued as we exited the terminal to see a line of passengers stretching two piers with an adjacent line of busses with no indication as to what airport they were travelling to!! With three airports in the NYC area you have to know which bus will take you to your airport. If that wasn't enough, no one was being allowed to board the busses and no one was there to direct passengers to their appropriate transport. At least, my wife pointed out to me, the weather was beautiful during this fiasco. Eventually, we made our way onto a bus to LaGuardia and our trip and any further cruising with Norwegian came to an end. Read Less
Sail Date September 2019
I have traveled with Norwegian six other cruises and have had great experiences. This time was terrible. The delay from the previous cruise was because of the storm. Which I totally understand however they should’ve adjusted the time for ... Read More
I have traveled with Norwegian six other cruises and have had great experiences. This time was terrible. The delay from the previous cruise was because of the storm. Which I totally understand however they should’ve adjusted the time for everyone to arrive even later than they stated. We did not board the ship until almost 8:30 PM and had a muster drill at 10 PM to which prior to them starting that the captain gave a long speech. The food was not fresh and cold for the most part, the room was definitely not up to cleanliness standards of the past, and overall was just a terrible experience. When most people you encounter said that this was their worst trip and they could not wait for it to be over I think pretty much sums up how terrible it really was. I’ve always had positive experiences with Norwegian in the past but never cruised on the ship so I don’t know if it was a combination of factors, the ship itself, or the company just lowering its standard but I think I’ve had enough cruises with Norwegian due to this past experience. Read Less
Sail Date September 2019
We felt there was a lot of waiting in lines. But the guests were very rude, arrogant & pushy. And people invade your space. Waiting for a shuttle bus, for approx 200 people and only one arrived a fight broke out. There needs to be ... Read More
We felt there was a lot of waiting in lines. But the guests were very rude, arrogant & pushy. And people invade your space. Waiting for a shuttle bus, for approx 200 people and only one arrived a fight broke out. There needs to be more organisation. There is hardly any waiting staff around the pool & go to the bar you would die of thirst waiting to be served. The ship is clean, but in parts smells of an old working mans club due to smoke and stale beer .our room was clean , but it wasn’t very big & the shower was very small. The Buffett is the same every day. And you wait to be seated more waiting in line !! There is pizza & burgers too everyday . Our evening meal was very nice & the staff were so friendly. There are 3 main restaurants to dine at in the evening. You can only get to go to one. I found the reception staff rather in friendly and in dealing with an issue no apology given to me. The day you leave you can only eat until 9, we had a 5.30pm flight but taken off the ship at 10am & then told to take the shuttle to the airport as Venice was too far away to be able to visit! We spent 7 hours at the airport. Once the day arrived for you to leave they just want you off the ship. Oh we were shocked by how many people smoked on the ship & threw their butts overboard. A fire in the making !there is designated areas but it seems they ignore these. We reported one person as he was smoking off his balcony which is forbidden! Read Less
Sail Date September 2019
1. Our trip from NYC fell on tail end of Hurricane Dorian. NCL gave us repeated daily text messages, phone calls, and emails for days prior to the cruise informing us there would be delays on embarkation. No problem, except that the ... Read More
1. Our trip from NYC fell on tail end of Hurricane Dorian. NCL gave us repeated daily text messages, phone calls, and emails for days prior to the cruise informing us there would be delays on embarkation. No problem, except that the terminal only had a handful of chairs for hundreds and hundreds of people told to be there at between 2-4 PM. Tempers and frustration was high as people sat on the floor for hours with a coupon redeemable for water and a bag of chips. Many people who booked through travel agents or traveled from abroad never received messages from NCL about the delay and were stuck in the cruise terminal from 8 AM until we finally started boarding around 7 pm. This process was long and tedious unless you were a Haven guest with priority boarding and treatment. No other priority boarding (for prior NCL guests like us) was honored. NCL had days to make arrangements for a smooth process but did nothing. No ship credit was offered for missed hours onboard or for our inconvenience. 2. Our group of four (all in our 50's) enjoy craft beers. We were excited to try out the District Brew House / Sports Bar onboard. Our first trip there we were told it was closed for a private party for Cruise Critic guests. Our next trip, a quarter of the bar was shut down for an "educational tasting party" that required extra money but the staff spoke so loud that the whole bar got the "education". On two other visits we had to leave because the piano player was playing so loudly (over loud speakers) that we couldn't hold conversation. The piano music was sleepy "elevator music" that only worsened when the player also decided to sing. On Saturday (last full day at sea), we all donned our college football jerseys and headed to the Brew House expecting to play cards and watch the ball games. Again, we get there to discover they are closed for another private event. An hour later, they reopened for the peons, and we discover the same soccer game is playing on every single tv in the bar. Staff has no ability to change channels and guest services informed us that soccer is the only thing showing in every bar on the ship. We return to the bar disappointed, only to discover the same boring piano player is setting up again to put everyone into sleep mode. NCL obviously has no clue what music is appropriate for a brew house and they over-rate American interest in soccer. (This being said, there are good beer choices in this pub and we had no complaints with service because there were very few patrons). 3. We weren't aware that our stop in Bar Harbor would require a scheduled tender to get ashore until we arrived back at our room and read it on the itinerary. By the time we got back down to get it scheduled, all the early times were done. A staff member took us to the kiosk to get us scheduled, but ended up only booking one person of our group for four tenders instead of booking four of us on one tender. This forced us into an even later time slot which made us late for our privately-booked excursion. Thankfully, they waited for us but it limited our time at port. 4. Taste and Savor stop seating for breakfast at 9:30 AM. This is fine since they need time to set-up for lunch service. But on port days, they don't serve lunch but still will not seat guests for breakfast past 9:30 AM. This is ridiculous given that thousands of people are trying to eat breakfast at the same time before going to shore. 5. We have traveled on NCL Getaway twice before taking NCL Escape. The ships have very similar lay-outs and amenities. We were completely surprised that the guys could not smoke cigars at the OUTSIDE deck bar directly outside the smoking lounge. Instead, they had to go up to Deck 16 or 17. The biggest absurdity to this, is that NCL allows indoor smoking at their casino which inconveniences every single non-smoking guest onboard. For this reason, I didn't give one dime to that casino. 6. If you want food or alcohol service at the high-tops at O'Sheehans, be prepared to walk over to the hostess and get registered. Staff will come by to clear tables, but without being seated by the hostess, they will not give any service. 7. The highlight of the cruise was the shows in the Escape Theater. Escape the Big Top was very fun, but not enough time is given to really work on the clues. The Choir of Man was amazing and had everyone clapping and singing. After Midnight was very entertaining, as well. The comedians (late night) were very funny. We didn't get a chance to catch the dueling pianos show. 8. The game shows are very funny to watch (and participate), but they were exactly the same as our prior sailings on NCL Getaway. We were hoping for more variety and more entertainment given this was a cruise with cooler weather where guests wouldn't be spending much time in pools and decks. 9. Bingo and Deal or No Deal are a rip-off and people should not waste their money. 10. Le Bistro remains our favorite restaurant onboard all NCL ships. We were disappointed with the quality of our steaks at Cagneys. Tempanyaki is good, but every chef does the same show, so you know what's coming because you hear it from people who were seated before you. 11. The ports on this cruise did not disappoint. We booked privately for the ports in Maine, and did Halifax and Saint John on our own. 12. The cabin staff was wonderful. We had coffee and danishes delivered to our room each morning (no fee) and they were on time and coffee was hot. 13. The staff at O'Sheehans restaurant was a mixed bag, as was the food consistency. 14. The ropes course was often closed due to wind. We did get to do half the course and it was fun. Mini golf is a fun hour spent. Bocci Ball is the best deck activity and very popular. They could use more of these courts. 15. Overall, we would do this itinerary again, but NCL Escape will not be our ship of choice. In fact, we are scheduled for a 14-day Scandanavian cruise on the NCL Escape in May 2020 and we have decided to cancel because of our disappointment on this trip. It's a shame, because it is a pretty ship with lots of potential, but just poorly executed. The smoking situation in the casino and the disappointment in the District Brew House Sports Pub are deal-breakers for us. Read Less
Sail Date September 2019
Dates, price, and ports were desirable. We've traveled with Princess on an Alaskan cruise and I based my good prior experience on booking with Princess again. However, I was disappointed in how old and poorly maintained the Star has ... Read More
Dates, price, and ports were desirable. We've traveled with Princess on an Alaskan cruise and I based my good prior experience on booking with Princess again. However, I was disappointed in how old and poorly maintained the Star has become. The overall feel of the ship is "aged". Our stateroom smelled of urine upon arrival and unfortunately that never faded throughout the week! The staff was not as friendly as expected, with the exception of a handful who did go out of their way to make us feel welcomed. The food both in the buffet and the formal dining rooms was only "acceptable". Not once did we receive a "hot" meal, but more like "lukewarm". However, the pizza parlor and grill were exceptionally delicious and fresh (most likely because they make the food as it's ordered). We enjoyed the Ketchikan, Juneau, and Skagway ports but were disappointed with the Victoria port. We arrived 30 minutes before dark and left approximately 4 hours later...not much you can see or do in that time frame so we felt it was a total waste! On a positive note, the bed and bedding were stupendous - best part of the ship in my opinion. Read Less
Sail Date September 2019
My family and I, 11 individuals total, booked a family vacation and birthday cruise for myself. Days one through five on a seven day cruise were Horrible! We reported incidents to Guest Services as they occurred and there was little to no ... Read More
My family and I, 11 individuals total, booked a family vacation and birthday cruise for myself. Days one through five on a seven day cruise were Horrible! We reported incidents to Guest Services as they occurred and there was little to no follow through. It took three requests for beds to be separated in one of the cabins, four of the six rooms were not clean nor being cleaned daily, the food was average and sometimes served old or cd, initial wait staff was rude and inconsiderate, dinner tables were separated versus together as booked, several activities on schedule unavailable due to lack of staff, elevators were not functioning properly, charged for birthday cake before receiving it that was not ordered and had to prove it was an error, venues for shows not adequately sized which led to people sitting on floors and stairs, specialty restaurant vouchers given could not be used due to over booking, and incorrect billing for beverage items included in package. After several attempts at resolution and promises to “make it right” nothing was done to appropriately remedy the situation. Definitely not worth the money spent and won’t do it again! My birthday was ruined!!! Read Less
Sail Date September 2019
It has been on my bucket list for years to cruise, we decided my 60th was a good reason to go. What a great vacation. I felt so relaxed and could want for nothing my whole trip. When we started out it was just going to be me and my wife. I ... Read More
It has been on my bucket list for years to cruise, we decided my 60th was a good reason to go. What a great vacation. I felt so relaxed and could want for nothing my whole trip. When we started out it was just going to be me and my wife. I said the more the merrier so we reached out to our kids their friends, our friends. We ended up with 14 takers so it was so enjoyable to do this together. We upgraded to a balcony king suite and I think it was really worth it. WE had the Spa package also.....I think its a must !!!! We had the ultimate drink package....so worth it. The food was good at all the free eateries. The buffet is good, lottsa choices, nice staff. We also were allowed to eat at Manhattan and Taste both of which are step up white linen dining and both were fabulous. The casino was fun when its open too. We liked Juneau as our first stop we walked the town, many of our group did the glacier tour. The Red dog saloon is crowded but fun. Skagway is a really cute stop we toured town and just walked around and shopped and ate a little. Had such a nice day there. Wind caused us to bypass Ketchikan but we all made new plans on the boat. Darn I had to spa twice that day !!! We saw 2 shows on the boat Six and Jersey boys. Both were fabulous and we highly recommend them to anyone. I can just say this was an amazing, relaxing most pampered trip I have ever gone on Their service crew is totally top notch, bartenders are flawless, room crews are really good and just so nice. The views are amazing all day long. Don't wait to book yours, I would spend a little more and everything will be included that you will need. I want to give a quick shout out to our entry to the buffet girl that I am sad to say I lost her name.....She had a great entry line......." Hello, Happy Happy, Washy Washy !!" as she sprayed some hand sanitize into your hands before entering the buffet. She had the whole boat saying it by the end of the trip and she made everyone smile !!! It is my new line forever before I do dinner now !! Awesome boat, great great staff. I will go again for sure. Read Less
Sail Date September 2019
We were celebrating our 50th Anniversary with family and friends. We had 8 cabins booked and we all were satisfied with our cabins. The Magic is done up in good taste and easy to find where you want to go. Buffet was very good, no ... Read More
We were celebrating our 50th Anniversary with family and friends. We had 8 cabins booked and we all were satisfied with our cabins. The Magic is done up in good taste and easy to find where you want to go. Buffet was very good, no problems other than an occasional long line but nothing to complain about. Would be nice to have a larger variety of desserts other than the cakes. Also for breakfast, it would be nice to have donuts along with the little pastries, but all is good none the less. Dining in the dining room was very nice but being a large group, we were pretty much the last table to leave. Service was excellent as always but a smidgeon slow. We also miss HOT, HOT, HOT dance. We said the same thing the last 2 cruises. Bring them back please. We have been on several Carnival ships and always enjoyed them. Never any complaints! Entertainment is why I didn't give a 5* rating. That has gone down hill within the last couple of years. None of us were pleased. The comedian was good but it was repeated the last day. We rushed to get to the area so we could get seats to find that it was a repeat of Monday night. Therefore, no entertainment the last night was available. We want to go on another Carnival cruise but fear the same thing will happen. We always enjoyed the Vegas style shows so I guess we'll have to visit Vegas to see that again. Excursions are getting pricier every year but that is to be expected with everything these days. We were unable to visit Half Moon Cay which was a disappointment but understandable due to the hurricane. That was the main reason we booked this cruise because that was the only island we have not visited yet. They took us to Nassau instead which we've been to 6 times. LOL Read Less
Sail Date September 2019
I chosen princess cuz of being a captain club member it was cruising to places my wife an I always wanted to go. The food at the buffet was not up to par. It was mediocre at best. Not a very good variety either. They had only 1 carving ... Read More
I chosen princess cuz of being a captain club member it was cruising to places my wife an I always wanted to go. The food at the buffet was not up to par. It was mediocre at best. Not a very good variety either. They had only 1 carving station. The dinning room food. Was a bit better the menu had only a few items to choose from fir each category. As far as the activities on board they were not very good. They had a lot of repeat activities which to me was very Boring. So I spent most of my time in the casino. The service was great. The staff onboard were all great. The captain was extremely therogh on his announcements an also re-routed the ship on our last sea day so we don’t hit the rough seas due to the hurricane. Over all I give the cruise a 6 on a scale of 1-10. Read Less
Sail Date September 2019
We chose this cruise for the Norwegian Fjord itinerary. We chose the cruise line and ship due to the fact that the ship was essentially brand new (launched December '18) and we were interested in the culinary arts offering through the ... Read More
We chose this cruise for the Norwegian Fjord itinerary. We chose the cruise line and ship due to the fact that the ship was essentially brand new (launched December '18) and we were interested in the culinary arts offering through the advertised America's Test Kitchen. Several weeks prior to embarkation we received an email listing some of the possible demonstrations that we would see in the culinary theater. However, we found out on board that the culinary program was not being offered and no one had an explanation regarding why this was. We spent a few days in Amsterdam prior to the cruise. During this time we received a gift from a friend in the Netherlands that included a bottle of alcohol. Knowing that we were not permitted to bring this on board we checked it in with security at the terminal during embarkation and were told it would be delivered to our stateroom on the final night. When it did not arrive and when our steward couldn't locate it we contacted guest services. They assumed it was at the terminal and told us if they located it when the ship docked they would bring it on board and we could claim it at guest services. If it was not found we were told we would receive compensation (we don't know how we could be compensated for a gift). On the morning of disembarkation we went to guest services and were met by a very cranky individual who assured us that the item was found and would be waiting for us at a desk at the end of the gangway after we left the ship; she couldn't explain why it wasn't brought on board as promised. The item was not at the desk, the individual manning the desk knew nothing about this and her attempts to reach her supervisor on board via radio were unsuccessful. We nearly missed our transfer to the airport while waiting for her to reach someone. During the entire process we felt as if we were getting the runaround and that no one wanted to assume responsibility for dealing with this. We easily could have accepted the fact that this item was lost if we were told as such. More troubling is that we contacted guest relations via email and also mentioned this in the on-line survey (which arrived in our email one hour after disembarkation) and after a week we have not received any response. This experience alone is enough to convince us to spend our travel dollars with a different cruise line in the future. Another issue that surprised us was the wine package. We purchased a 6 bottle package shortly after boarding. Each night, except for the last, we were met with confusion when we tried to order a bottle. Compared to other cruises that we have taken there seemed to be a paucity of things to do on board during the at sea days; we had expected to participate in the Test Kitchen events which never happened. The ship itself is beautiful, the art on board was impressive and for the most part the meals in the dining room were good. The food at the Lido Market, however, was always cold unless we had something made fresh which was always available. The Grill was excellent but had a 39$ upcharge, the food at Tamarind was mediocre. The musicians at the various venues were all excellent and much more entertaining than the performances in the theater; we only wished their sets were longer than 45 minutes at a time. The ports were all great to visit and as with any other cruise we would have liked to spend more time there. The terrible service review only applies to the customer service. The wait staff, the bar staff, the deck staff and our cabin steward were all excellent. Read Less
Sail Date September 2019
Originally chose this as we have previously had good results on NCL ships and desired to return to the Caribbean. However, from the time we arrived on board the experience was a large let down. The best part of the cruise was the ... Read More
Originally chose this as we have previously had good results on NCL ships and desired to return to the Caribbean. However, from the time we arrived on board the experience was a large let down. The best part of the cruise was the dinner in Le Bistro which had the best food on board as well as the staff at the Margaritaville which we partook of several times. The Ocean Blue food was undercooked and the staff was somewhat inattentive.The Latina Fiesta shore excursion was very high priced for the service. We were seated in a restaurant and received a half glass of Sangria and sat amongst the local customers who were provided service during the show, were loud and kept walking back and forth in front of us inhibiting viewing of the show. We brought this up to the shore excursion desk who seemed to dismiss this concern as sour grapes instead of the information being provided. There were several more examples of concerns which were even seen amongst the Vacation Planner members that were on this cruise as well. However, it would be unproductive in this forum to share them all. The final concern is that many of the crew members stated their contracts were nearly up which may be a contributing factor to their lack of concern or service being provided. The officers were very dismissive as well (not all but the majority of the ones we spoke with). If you desire to be on a ship that does not require you to avoid several of the venues and high traffic areas due to the smoke that permeates these areas including seating outside of Le Bistro to eat, then this is not the ship for you. We will still sail on a future NCL ship as we have Next coupons we purchased on the previous cruise to Bermuda and the service and quality provided on the previous NCL sailings. Otherwise if this had been our first NCL cruise, it would definitely have been our last one. We wish you all smooth sailing in your future cruise plans. Read Less
Sail Date September 2019
The only good thing on the ship was our cabin steward. Most bartenders were horrible and we couldn’t make it to our last stop, clearly not Norwegian’s fault but they should’ve done something to compensate us because it wasn’t our ... Read More
The only good thing on the ship was our cabin steward. Most bartenders were horrible and we couldn’t make it to our last stop, clearly not Norwegian’s fault but they should’ve done something to compensate us because it wasn’t our fault either.. This was my first time on Norwegian and I was really hoping for a different experience, I’m not saying I won’t go on another cruise but definitely not the breakaway.. I didn’t get sick but we were a group of 11 and almost everyone else got sick to their stomachs.. They said they would credit us for service charges, no one credited me back.. Overall I spent a lot of time in my room watching tv because I didn’t have to deal with rude service people, again not all were rude but there were a lot, especially bartenders.. Not a very good experience for a first time.. Read Less
Sail Date September 2019
My sister and her husband chose this cruise and we joined her on it. There was a major delay on embarkation due to Hurricane Dorian. Some people received numerous notifications from NCL and a lot of others were like us with no ... Read More
My sister and her husband chose this cruise and we joined her on it. There was a major delay on embarkation due to Hurricane Dorian. Some people received numerous notifications from NCL and a lot of others were like us with no notification. I will not forget pulling up to the pier and not seeing a ship docked. We were able to drop off the suitcases but were giving conflicting information on when to return. We narrowed it down to the ship was going to leave at 8pm or 10 pm. To fill in the hours we decided to get tickets to a Broadway show. The upside was we enjoyed the show and it filled in the time the downside was spending $500 before we even got on the ship. We arrived back at the pier at 5:30 where people were being directed to go to another terminal because it was over crowded. I am platinum on NCL so we were able to go in and get on that line which saved some time. They started checking my line in at a little after 6 and it moved pretty quickly. We went straight to Osheehans got a table and thankfully we had a wonderful server. I think her name was Jamika from Grenada. She really helped diffuse my anger. I will say the first day of the cruise was ruined. I didn’t get my luggage till after 11 pm instead of being at a show we were doing a muster drill. I felt bad for my sister and brother in law paying $15 dollars for each glass of wine in NYC when they should have been using their beverage package. If just one of us in our group of 5 had received a notification of the delay we would not have been in the city so early. It was irritating to hear some people started getting text messages, and robo calls 2 days before the cruise and our group got nothing. Moving on, the Escape is big and there is only a set of elevators in the front and a set in the rear which means a lot of walking to mid ship and back.Our room was right by the elevator on deck 11 forward. Perfect location for us. I had my 10,000 steps by 2pm everyday. The food in MDR was very good. We had great service from Jaha and his sister Sarah. We enjoyed OSheenans for breakfast and had 2 dinners there also. The comedians on the ship were really entertaining and super friendly when you ran into them on the ship or in the ports. Choir of men and Midnight were very good and when you could get a seat Howl at the Moon was good.I enjoyed our cruise but comparing this ship to the Anthem of the Seas that we did in July I liked RCI better. I felt there was more to do on Anthem. The other major problem on Escape is the smoke in the casino. They have to come up with a better ventilation system. I came home with acute sinusitis. Read Less
Sail Date September 2019
The people working on the ship are amazing! They made our trip extraordinary and special. I find that the services provides from embarkation are way above our expectations. I like that all the staff were smiling and greeted us all the ... Read More
The people working on the ship are amazing! They made our trip extraordinary and special. I find that the services provides from embarkation are way above our expectations. I like that all the staff were smiling and greeted us all the time. The food was delicious and we had so many choices. We are able to customise our dining experience by having the main course at one place and dessert at another. Thanks to Debbie and all the food staff for all your hardwork. I can only imagine how hard it is to feed an entire ship. The shore excursions are great and we find best value for money. Thanks to Gemma for helping us out which ones to go to. The public areas of the ships are clean and that is where we stayed most of the time. Our cabin was spotless all the time! Thanks to Marck for cleaning our cabin all the time. We had a lovely time and we are looking forward to cruise with Norwegian Cruise Line again! Read Less
Sail Date September 2019
I have been planning and reviewing this cruise for a year! I have read so many reviews and now that I have been on the ship I have to say that whomever doesnt enjoy themselves on a trip like this will never be happy !!!! We had the best ... Read More
I have been planning and reviewing this cruise for a year! I have read so many reviews and now that I have been on the ship I have to say that whomever doesnt enjoy themselves on a trip like this will never be happy !!!! We had the best time ever. The crew and service were AMAZING. The ship was AMAZING. The excursions were AMAZING. The ship was perfect to see Alaska. We just couldnt have had a better time. We have sailed NCL many times and we splurged and booked the HAVEN because it was my 50th birthday, all I can say is wow, double wow, wow wow...... It will hard to ever go back to "regular rooms" again. Our personal staff were remarkable. We didnt want for a single thing on this ship. We felt like royalty. Worth every penny!!! I did notice that there were a few minutes of traffic jams at the elevators right after the shows were over but that is to be expected. It is just like when going to a concert or sporting event. When you leave you have to be patient to get out of the parking lot.....I really didnt notice anyone having a real problem with it. As I said prior, it would be really hard to get upset about much when you are on a ship like this. The ship itself was beautiful. We saw both our private observation deck and the one for the rest of the ship and they were both aimed to please!!! And did!! Entertainment was very good. We only saw female entertainers other than the comedian which is a first on any ship we have been on. We just saw Jersey Boys at the Theatre in town so we did not see it on the ship. We saw SIX, and Prohibition, which was definitely worth the upcharge. LIke I said the comedian was top notch. We played the games, and really kept busy. We did not try the lazer tag or the go carts, mainly because it was just cold and there were a few "rocky" moments with the waters and my mom didnt want to be outside. Again, the staff were just the icing on the cake and we couldnt be happier. Read Less
Sail Date September 2019
We got a deal on the inside cabin and decided to try inside for the first time. Embarkation was good. Since the previous week’s cruise was cancelled, we were able to get into our stateroom right away. We were pleasantly surprised by the ... Read More
We got a deal on the inside cabin and decided to try inside for the first time. Embarkation was good. Since the previous week’s cruise was cancelled, we were able to get into our stateroom right away. We were pleasantly surprised by the inside cabin. Enough room, but the shelves in the closet were a little narrow. Lots of hangers . We ended up rearranging things so we could use the shelf above the hangers for clothes. A/C worked great. Our one bottle of wine was taken away from us. We weren’t even given the option of paying corkage. Menu in the dining room was good. Lots of variety. Since my daughter has food allergies, we were given the next night’s menu and pre ordered her meal. We did see someone with wine that they don’t sell on board in the dining room and wondered how they got it on board. Food was sometimes served cool. My daughter’s soup was cool enough that the cheese didn’t melt. My steak was well done instead of med well. I had to go to the casino bar for drinks and was back with drinks before anyone showed up to see if we wanted drinks Three shows that we seen in the theatre was good. There was a lot of entertainment at the atrium. From movies to trivia to lectures. Drink service in the casino was lacking. We waited over an hour for someone to come around. We had to ask the slot attendant twice to see if they could find a server for us. One time I was served vodka, Club soda and cranberry juice instead of just soda and cranberry. Good thing I’m not an alcoholic or can’t drink alcohol because I was so thirsty and had a big gulp of it. One time my daughter went to a bar for a drink and was waiting when a bunch of “pretty girls” came along and the bartender served them first. We did not do any shore excursions offered through NCL. Overall, it was an ok cruise but not the best that I’ve been on. Read Less
Sail Date September 2019
Having cruised Celebrity from Southampton for the last 5 years, we chose the September cruise to the Med because of its itinerary, we normally go earlier in the summer. The ship continues to look better than others newly refurbed ... Read More
Having cruised Celebrity from Southampton for the last 5 years, we chose the September cruise to the Med because of its itinerary, we normally go earlier in the summer. The ship continues to look better than others newly refurbed although she is due hers early next year. Food was awesome and we struggled to choose most nights in the MDR. The crew were fantastic! Only gripes I would have was that our 15 yr old son was the only teenager on this cruise so struggled to keep himself entertained as most of the teen activities were cancelled, but he still had a great time. The lawn Grill food was excellent along with the service but left us a tad cold regarding the cost and that the menu didn't have chips to go with a wonderful steak, so ordered a baked potato, only to find that I could have ordered them anyway, why not state this on the menu? Please Celebrity lets stop the Café Bacho becoming a library on sea days!? If folks aren't taking a coffee/tea etc they should be moved on, not be allowed to sit for hours just reading a book! As I say these are gripes, again we had a fantastic cruise, and booked on board for next year on the re-imagined Silhouette 274 days and counting!!! Read Less
Sail Date September 2019
We were on the September 8th to the 15th cruise out of New York. Because of hurricane Dorian the Escape was delayed coming back. Celebrity's ship left Bermuda with them and had no problems getting back so I don't know why the ... Read More
We were on the September 8th to the 15th cruise out of New York. Because of hurricane Dorian the Escape was delayed coming back. Celebrity's ship left Bermuda with them and had no problems getting back so I don't know why the Escape was so delayed. We were notified about the delay and were told to arrive after 4 pm. So many people we met were not notified about the delay. Embarkation was a nightmare where we waited on line for hours. We later learned some people received tickets for water and chips but we never did and neither did the people in line with us. I was more disappointed that NCL did not try to compensate us for the half day we lost enjoying the ship and the one meal we lost. Our lost was the delayed ships gain since those passengers got to eat our lunch and did not get off the ship to late afternoon. An OBC of $25 per cabin would have been a nice gesture on NCL's behalf. The Escape is a very large ship and we did plenty of walking. The crew is amazing and service was great. The ship was very clean and you always saw crew cleaning. We have sailed NCL many times and this was the first time we were not impressed with the food on the ship. This also was the first time we were booked in an inside cabin since we booked three weeks before. Cabin was doable with plenty of storage but I missed the day light. Our cabin was on the 9th deck forward and we were able to hear the music or movies playing in the theater at night. The noise did not bother us but it might bother others if they go to bed before midnight. My son had a solo cabin and he said it was great. There was actually plenty of room and storage in it. He liked it better than the inside cabin. The Escape does a fabulous job for the CC Meet & Greet. It was held at the District Brewery and the officers actually mingle with you. Our roll call was invited back for a special gathering where again the officers mingled with us, beer tasting and hors d'oeuvres were served. The Escape knows how to appreciate the cruise critic members. We had a slot pull which was lots of fun. Thanks to those who arranged our M&G and slot pull. I thought the night time shows were okay, nothing special but that is just my opinion. We had beautiful weather on our cruise and the seas were very calm that you didn't even know you were moving. We loved Bar Harbor and Saint John. We did walk off disembarkation and it was the fastest we have ever gotten off the ship and through customs. All in all we had a great cruise. Read Less
Sail Date September 2019
We chose this cruise because we love cruising. We find this way of travelling very relaxing and at the same time interesting. You can visit many cities and have a general idea of all the places the ship stop. The ship has all you need to ... Read More
We chose this cruise because we love cruising. We find this way of travelling very relaxing and at the same time interesting. You can visit many cities and have a general idea of all the places the ship stop. The ship has all you need to have a fantastic vacation time. We never have to wait for a table to eat. The restaurants, all of them are amazing. The chef Ivan, from Chile took really good care of us. He showed as the kitchen and we were surprised how everything was being prepare for each meal in all of the restaurants. The cabin was very comfortable, as well as the bed and pillows, but the best part in the cabin was the bathroom. Really big for a ship bath with warm floor. They have service twice a day to keep the cabin always tidy and clean. We love the entertainment, the 4 young vocalists were exceptional, same as the pianists and the 2 girls who played stringed instruments. We only were sad because the ship couldn't stop in Poland port due to weather conditions.The excursions were very interesting same as the guides, specially Helen in Saint Petersburg. We did some included excursions and some prepaid ones. We already booked a future trip to Egypt in a Viking river for 2021. We recommend the pre and post cruise extensions, both great options, we enjoyed them a lot. We value very much; the quality of service Viking has. Although we did many other cruises with other companies, this last one was overall the best ever. Thanks Viking crew and everyone on the ship for a great experience and a phenomenal vacation. Read Less
Sail Date September 2019
To the Cruise Reviewers…Here’s a Breaking News story….The American Steamboat Company’s American Queen is NOT A CARIBBEAN CRUISE FUN SHIP…..That’s the rewarding thing about this wonderful Steamboat…..So don’t disparage this ... Read More
To the Cruise Reviewers…Here’s a Breaking News story….The American Steamboat Company’s American Queen is NOT A CARIBBEAN CRUISE FUN SHIP…..That’s the rewarding thing about this wonderful Steamboat…..So don’t disparage this ‘Gem of the Mississippi ‘where you can slow down and take a leisurely cruise on America’s Premiere and Historical River. My wife and I booked the American Queen Steamboat cruise up the Mississippi for the first full week of September 2019 sailing from New Orleans up to Memphis. We’ve been fortunate to have cruised on ships of many sizes and many locations and have even cruised down the Danube River several years earlier but this time we were seeking a trip back through time and history on an authentic Steamboat that still travels the waters of the Mississippi here in the United States. The American Queen is a ship that fits the profile of a slower paced travel and the Mississippi presents a good travelogue of stories about ‘The Old Man River” and adventures in the deep south of the United States. This is not a trip for families with children but a trip for adults of many ages. Ship Features Built in 1995, The American Queen is the largest Steamboat ever constructed at 418 feet long and 89 feet wide with a draft of approximately 8 feet. She’s a true stern-wheeler with and array of modern improvements for navigation on the Mississippi. The beauty of steamboat travel is the slower pace of cruising on a river and how the passengers arrive at the towns on the cruise’s itinerary on the gangways stowed at the front of the steamboat. There’s a wonder steam calliope at the Top Deck River Grill & Bar played by the ship’s Master Pianist and Calliopist Phil Westbrook who hold court nightly at the Main Deck lounge with music and stories to entertain all. There’s a small pool on the top Sun Deck where travelers can also access the small Fitness Center. For late night, guest’s can be entertained at the Engine Room Bar with lively music and dancing, if one desires , lead by two of the ship’s versatile entertainment staff, Norman Bergen and Jim Schweikert. The main guest entertainment is held at the Grand Saloon Theater space, complete with balcony box seats and vaudeville styled main stage. There is also a smaller movie style theater on the Deck 3 – Texas Deck. With that said the ships company of performers and musicians all well versed in their art and provided great entertainment nightly. The Cruise Director, Ryan Faino and his Assistant Cruise Director, Ashley Edwards along with fellow performers Michaelyn Oby and Glenn Springs made evening entertainment a real pleasure for such a small troupe of performers and their equally talented band know as the Steamboat Syncopators. The J. M. White Dining area is a wonderful old world steamboat styled double story dining venue. There is one drawback experience in the dining room which is the ventilation noise that emanates from below deck and at window level due to the ship’s ventilation system on the port side forward of the dining, room. Our dining seating was on the opposite side of the dining room so our dining experience was not impacted by that noticeable mechanical noise. The Buffet dining area known as the Front Porch Café, is located on Deck 3 forward – Texas Deck with dining for guests inside and in a wrap around deck outside this eatery The real masterpieces of the Queen can be found on Deck 2 – Cabin Deck where guests find the Mark Twain Gallery & Lounge along with Men’s and Ladies Parlor Rooms. These spaces or well decorated with period pieces, artwork, photographs, river and steamboat artifact, charts and models an internet café area and a specialty coffee machine with a well stock fresh cookie cabinet. A more unique space in the ship is the areas above the Front Porch Café in a space know as The Chart Room, where Riverlorian, Jerry Hay, weaves the tales of the river and its historic ebb and flow that are an integral part of the heartland of America. Lastly, take some time to walk around all the decks of the ship to a catch a bit of the flavor of what river travel life might have been on some grand stern-wheeler of the 19th Century, like the American Queen, on the muddy water of the Mississippi. Food and Excursions Our food & dining experience on board the American Queen was wonderful. High tech has made its way into dining service in the J. M. White Dining Room with wait staff texting orders to the kitchen for prompt preparation and delivery to the dining guests. The food quality was very good, but don’t hesitate to bring to the attention of the dining room staff anything that is not up to what you, as the diner, might consider substandard. Service was tops and food was well prepared. Food up at the Front Porch Café buffet was also of the same quality and caliber except here’s where self serve ice cream could be found along with a full service bar and guest beverages area. Although the lower Mississippi river does not possess the charm of the enchanting river towns of the European river waterways, you will find the Antebellum South and Historic river towns of Natchez and Vicksburg on this cruise. Vicksburg battlefield is a must trek. The Steamboat Company provides well apportioned coaches that run like clockwork for travel around each the river towns where the ship stops. With regards to the other river town stops on this cruise (St. Francisville and Greenville) they are a look into typical river town life that that have survived the trials and tribulations of the Mighty Mississippi River. Conclusion The American Queen Steamboat cruise may not be a cruise for every traveler but this great ship and cruise does give its guests plenty of river time to slow down and unwind on this Great American River treasure or to pick up the pace to explore the finer elements of Southern Living. Read Less
Sail Date September 2019

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